This is an update to let you know that we have reached the end of Season 2, a sensible 10-month season this time rather than more than 10 years! It’s time for us to take a short break before we kick off Season 3 on August 9th. We are already busy with planning the episodes... The post Season 3 update from James and Per appeared first on UX Podcast.

S02E18 (#328). Ten years have passed since the first edition of Steve’s legendary book Interviewing Users was released. We reflect back on how user research has evolved during the past decade, and how the importance of user research in order to understand people and their needs is still crucial. We discuss in-house vs consulting for... The post Interviewing users with Steve Portigal appeared first on UX Podcast.

S02E17 (#327). A linkshow. James and Per discuss two articles they’ve stumbled on. This time we feature articles about how certain features of e-commerce sites have to go, and how a design mistake impacted civic engagement in Iceland. Article one is The lazy load, endless scroll, and color slicing have to go by Bethany Sadler-Jasmin. “UX... The post The President of Iceland appeared first on UX Podcast.

S02E16 (#325). Nathan Shedroff, author of A Whole New Strategy, talks to us about how we as designers can have strategic impact. Through an expanded understanding of the context you are working within, and building both situational and operational awareness, we can bridge the gap between design and business. We look at how some of... The post Strategic impact with Nathan Shedroff appeared first on UX Podcast.

S02E15 (#325). Ellen Lupton, designer, educator and author, helps us stock up our toolbox of design principles and methods, starting off with storytelling in visual design, and the “rule of three” before we move on to linear and non-linear experiences. Will we follow the rule of three and have a third topic? We talk about... The post The rule of three with Ellen Lupton appeared first on UX Podcast.

S02E14 (#324). A slightly different episode to usual. Eva-Lotta Lamm joins us to hold a visual thinking sketching workshop – Eva-Lotta, James and Per have fun going through three sketching exercises set by Eva-Lotta that can help you with your creativity, team-building, visual thinking and much more. Grab some pens, and perhaps even a couple... The post Sketching workshop with Eva-Lotta Lamm appeared first on UX Podcast.

S02E13 (#323).  We are in the age of design-driven change. Maria Giudice joins us to talk about being changemakers – How we can design change in a complex world. We start by looking at the history of change management and how we are now firmly in the age of design-driven change and that requires change... The post Change leadership with Maria Giudice appeared first on UX Podcast.

S02E12 (#322).  Asking the right question and wanting to get a good response. How do we handle that as researchers? Meena Kothandaraman joins us to talk about our curiosity as researchers, the different lenses of inquiry we can apply from exploritory to validation. We talk as well about being curious and the skill of getting people... The post The right question with Meena Kothandaraman appeared first on UX Podcast.

S02E11 (#321).  How do we know when to trust a system? Carol Smith leads the Trust Lab team at Carnagie Mellon Universty, where they conduct research into making trustworthy, human centered, and responsible AI systems. Our conversation highlights the importance of guardrails and ethical considerations in AI development, as well as to ask the right... The post Building trust in AI with Carol Smith appeared first on UX Podcast.

S02E10 (#320). What does it mean to own something? We talk with David about the concept of ownership, going beyond the legal definition and into the wider concept of ownership and how digital artifacts lead us to re-think and re-evaluate some of the concepts that we have previously relied on. We talk about copyright, creative... The post Digital Ownership with David Dylan Thomas appeared first on UX Podcast.

S02E09 (#319). A linkshow. James and Per discuss two articles that have caught their attention. The articles in this episode are about pragmatic discovery; delivering value to projects, and how UX Strategy should focus on, understand, and design, across all touchpoints for the users – Experience strategy. Article one is Don’t get stuck in discovery... The post Experience strategy appeared first on UX Podcast.

S02E08 (#318). Zoë has been researching the history of some of the creative thinking methodologies we use as designers. In this episode she takes on a journey back to the origins of brainstorming, the double diamond, and design thinking. It turns out that the origins, and even the criticisms, of these methodologies go back further... The post Lost history with Zoë Rose appeared first on UX Podcast.

S02E07 (#317). A slightly different linkshow featuring two articles, one by James and one by Per. The articles in this episode are about how the experience of a delayed flight highlights the wider impact of poor service design, and how the way in which you type can reveal who you are. Article one is Final... The post Hidden dilemmas appeared first on UX Podcast.

S02E06 (#316). Reflections and Lessons from heathcare design. Kim Goodwin has spent many years working within the healthcare industry. We discuss design principles used in healthcare and how they are transferrable across industries, as well as how designers should be more accountable. We also talk about enterprise design, traceability, accountability, and being more professional as... The post Designer accountability with Kim Goodwin appeared first on UX Podcast.

S02E05 (#315). Death by screens. Presenting high stakes design work with Ben Sauer. We talk about how presenting is an experience that needs to be designed and we discuss some of the ways in which you can approach crafting a presentation experience and become better at communicating your design work. As we have moved from... The post Presenting design work with Ben Sauer appeared first on UX Podcast.

S02E04 (#314). Over a decade on from our first chat with Chris and Nathan, after the publishing of their book Make It So – Interaction Design Lessons from Science Fiction, Per and James found themselves with the opportunity at UXLx to talk to Chris and Nathan again. Our conversation starts with AI in the context... The post Make it more so with Chris Noessel and Nathan Shedroff appeared first on UX Podcast.

S02E03 (#313). A linkshow featuring two articles that have grabbed James and Per’s attention. The articles in this episode are about the need for low-carbon and sustainable computing and CSS media features that can be used for detecting user preferences and creating more inclusive experiences.  Article one is Frugal computing: developer perspective by Wim Vanderbauwhede.... The post Frugal computing appeared first on UX Podcast.

S02E02 (#312). Torrey Podmajersky, author of Strategic Writing for UX, joined us to help us get the words to work. Together with Torrey we highlight the importance of giving our work context as well as establishing a shared vocabulary. We also talk reflect about how the focus on graphical design comes a the expense of... The post Get the words to work with Torrey Podmajersky appeared first on UX Podcast.

S02E01 (#311). Donna Lichaw takes us on another enthrawling journey in our latest podcast interview with her. This time Donna helps us understand the value of finding out your superpower and becoming a superhero. What’s all that got to do with leadership? Listen along and find out. We discuss how there is so much expectation... The post The leader’s journey with Donna Lichaw appeared first on UX Podcast.

We’ve got an update for you about season 2 of UX podcast. After our 10-year long first season, we’re soon back for season 2. August 11th 2023 will see the first episode of the new season released. We’ve been busy recording interviews and getting things set for the next season. The first batch of shows... The post Season 2 update from James and Per appeared first on UX Podcast.

We’ve got a little update for you about UX podcast. We’ve been publishing an episode every other Friday without fail for just over a decade since episode 33, which is absolutely insane. It’s a streak of 277 episodes. 554 weeks. We’ve quite recently actually surpassed 2.5 million downloads. What we’re going to do now is... The post An update from James and Per appeared first on UX Podcast.

Power dynamics, egos, “I know best”. The ways in which we go about solving problems need to be challenged and changed. Anna Kirah joins us to help us facilitate that change and make a move from design thinking towards transdisciplinary thinking. We talk about what transdisciplinary thinking is and how this differs from teamwork and... The post #310 Fudge design thinking with Anna Kirah appeared first on UX Podcast.

Episode 309 is a linkshow. James and Per discuss two articles that have grabbed their attention – we feature articles about container queries being available to use in all major browsers and how design thinking was supposed to fix the world. Where did it go wrong? Article one is… Container queries land in stable browsers... The post #309 Container queries and design thinking appeared first on UX Podcast.

What is systems thinking and how can designers make use of it in their work? In her book Closing the loop, Sheryl Cababa lays out her answer and approach to this question. We talk to her and discuss some of the core definitions and concepts.  We talk about the difference between soft and hard systems,... The post #308 Systems thinking with Sheryl Cababa appeared first on UX Podcast.

In this conversation with Alex Schmidt, author of Deliberate Intervention, we discuss “policy” in relation to digital design and tech. We discuss how even though designers intend to do good and have a positive impact, harm can still happen as a result of our designs. We talk about how it is natural for systems to... The post #307 Policy and design with Alexandra Schmidt appeared first on UX Podcast.

We are constantly simplifying the world around us and the people within it. This is a perfectly understandable reaction to the messy things we have to work with. But with every step back we are building a wall between the user and what it is to be human. We talk to Alastair about human centred design. How... The post #306 Human centred design with Alastair Somerville (UXP Classic) appeared first on UX Podcast.

Episode 305 is a linkshow. James and Per discuss two articles that have grabbed their attention – we feature articles about designing for people with dyscalculia and low numeracy, and How ChatGPT is blowing Google out of the water: a UX breakdown. Article one is… Designing for people with dyscalculia and low numeracy by Jane... The post #305 Dyscalculia and ChatGPT appeared first on UX Podcast.

Getting anything up and running takes both time and planing. Content strategist Natalie Marie Dunbar joins us to talk about her content strategy practice blueprint and how it can help you when building a practice. What to do in order to avoid being an unheard and unappreciated silo as you grow from being a solo... The post #304 Building a content strategy practice with Natalie Marie Dunbar appeared first on UX Podcast.

We take a dive into neuroscience and metacognition. Thinking about thinking and thinking about other minds. We are joined by Professor Stephen Fleming, neuroscientist and author of the book Know Thyself to learn more about how our cognition works and the implications for our work as mind-creating creatives and in the development of AI. We... The post #303 Metacognition with Steve Fleming appeared first on UX Podcast.

We talk to Tom Greever about Articulating Design Decisions. How do we talk about our designs effectively with stakeholders? Every designer has to explain (and justify) their design decisions to non-designers but what are the skills tactics and methods that are needed to pull this off in a way that opens the door for your project to create... The post #302 Articulating design decisions with Tom Greever (UXP Classic) appeared first on UX Podcast.

Informed consent is a critical part of the research process. We talk to Kim Foulds and Joyce Rafla about how they made use of videos featuring Sesame Workshop muppets to make taking a consent decision more inclusive, accessible and informed. We discuss the complexity of obtaining informed consent, especially when faced with literacy, cultural and... The post #301 Informed consent with Kim Foulds and Joyce Rafla appeared first on UX Podcast.

We’ve been tacking jokes onto the end of our shows since Episode 138. So to celebrate Episode 300, we take a look at jokes and humour. We’re joined by Professor Delia Chiaro, who has spent decades researching humour to learn more about what makes things funny and if it’s safe for us to be humorous... The post #300 Jokes and humour with Delia Chiaro appeared first on UX Podcast.

“Let’s find out what’s best practice and just run with that”. That’s something many of us will recognise and have experienced. But what actually is best practice? Is it something we should follow? And can we? Rich Brophy joins us to talk about best practice and to offer some advice about what might be even... The post #299 Best practice with Rich Brophy appeared first on UX Podcast.

Episode 298 is a linkshow. Per and James discuss two articles that have grabbed their attention – we feature articles about how car culture colonised our thinking, and how Figma is making you a bad designer. Article one is… How car culture colonised our thinking – and our language by Thalia Verkade and Marco te... The post #298 Colonised Thinking and Figma appeared first on UX Podcast.

In this classic UX Podcast, Jonas Söderström joins us to talk about complexity. We like to think that we have made the world better through digitalisation, but perhaps all of the productivity gains were actually in the very early days of computing.  “We have to scale down, we have to dismantle, we have to try... The post #297 Complexity with Jonas Söderström (UXP Classic) appeared first on UX Podcast.

How do you make an impact as an introvert without pretending to be an extrovert? Often designers find themselves as quiet people in a noisy world, struggling in silence and being frustrated at not being heard. Tim Yeo joins us to talk about how introverted designers and design leaders can work with their introversion and... The post #296 Introvert designers with Tim Yeo appeared first on UX Podcast.

We need to ask the big hard questions at the beginning of the process so we can make good design decisions later. We talk to Dan Brown about the “discovery phase” or, as Dan suggests, the “discovery mindset”. Not too fast and not too slow. “The more we work on hard design problems, the more... The post #295 Discovery with Dan Brown (UXP Classic) appeared first on UX Podcast.

Episode 294 is a linkshow. Per and James discuss two articles that have grabbed their attention – we feature articles about designing the perfect button, and how sitemaps are an essential tool in web design. Article one is… Designing the perfect button by Domas Markevičius. “Buttons are one of the main UI elements in interactive... The post #294 Sitemaps appeared first on UX Podcast.

We often find ourselves in stressful situations. Sometimes that’s expected, but sometimes it’s not.  The same can be said about the things we design. Sometimes we knowingly design for stressful situations, but sometimes our designs are used (unexpectedly to us) by people while under stress. Katie Swindler, Author of Life and Death Design joins us... The post #293 Designing for stress with Katie Swindler appeared first on UX Podcast.

What is product management? And “product”? And product designers? We talk to Christian Crumlish, author of Product Management for UX People to learn more about how designers can collaboration and contribute in a product organisation.  We talk about what skills UX-ers bring to the table within “product”, how quantitive and qualitive data are both valuable,... The post #292 Product management with Christian Crumlish appeared first on UX Podcast.

Lifts and elevators are things that we love to talk about in UX circles. Every elevator panel is capable of being the starting point for a user experience conversation. In this classic UX Podcast interview, we talk to Reetta Ranne and Jussi Hiltunen who, at the time of recording, were senior UX design specialists at... The post #291 Designing elevators with Reetta Ranne and Jussi Hiltunen (UXP Classic) appeared first on UX Podcast.

Web3 is a term that’s getting a lot of attention, along with associated concepts such as blockchain, crypto, NFTs. There are a lot of concepts and phrases to understand, some of them quite technical, before we can get to the question of what benefits they can deliver. Laura Kalbag joins us to help us gain... The post #290 Web3 with Laura Kalbag appeared first on UX Podcast.

Diagrams are everywhere and used by many people in many professions. But what is a diagram? When are they useful? And what makes a good one? Information architect and author of “How To Make Sense of Any Mess” Abby Covert joins us to talk about diagrams and diagramming – which is the topic of her... The post #289 Diagramming with Abby Covert appeared first on UX Podcast.

Episode 288 is a linkshow. Per and James discuss two articles that have grabbed their attention – we feature articles about the problems with, and the alternatives to, the term “users” plus the surprisingly complex world of emojis. Article one is (At least) 4 Xs that aren’t UX by Lawton Pybus. “We’ve grasped for alternatives... The post #288 Native emojis 🐻‍❄️ appeared first on UX Podcast.

Joe’s first book “Ends”, back in 2017 was focused on why we don’t do endings, and how that links into consumerism. Joe’s second book, “Endineering” is about how to actively design endings, a ‘how-to’ book for improving how products, services and consumer relationships end.  We talk about off-boarding, life-cycles, the importance of thinking about the... The post #287 Endineering with Joe MacLeod appeared first on UX Podcast.

We get a reintroduction to information architecture with Donna Spencer. Donna shares with us some of the methods and tools she teaches as part of her workshops as well as look at some of the challenges that information projects can throw at you. We reflect with Donna about how information architecture has changed through the... The post #286 Reintroduction to Information Architecture with Donna Spencer (UXP Classic) appeared first on UX Podcast.

Why don’t we just brainstorm that? Brainstorming as a tool for ideation has a number of drawbacks, but that doesn’t mean it can’t be useful. Design leader and leadership coach Christopher McCann joins us to discuss how we can improve our innovation processes, and hold better and more inclusive creative sessions. We talk to Christopher... The post #285 Brainstorming with Christopher McCann appeared first on UX Podcast.

Episode 284 is a linkshow. Per and James discuss two articles that have grabbed their attention – we feature articles about additive bias and the current state of mobile UX. Article one is Additive Bias by Colin Wright. “There’s some evidence that, when presented with a problem, we’ll tend to favor solutions that involve adding... The post #284 Additive bias appeared first on UX Podcast.

Your own vital signs are your heart rate, temperature, breathing and blood pressure. These are used to help get an idea of your health, and give a “heads-up” that something is not as performing as it should be. Google has come up with its own set of web vitals to give you an idea of... The post #283 Core web vitals with Katie Hempenius appeared first on UX Podcast.

Carolyn Wilson-Nash together with Julie Tinson, both from Stirling University, published a research paper entitled ‘I am the master of my fate’: digital technology paradoxes and the coping strategies of older consumers. Carolyn joins us to talk more about her research and the impact technology has on older people’s lives. We discuss what we mean... The post #282 Older adults and tech with Carolyn Wilson-Nash appeared first on UX Podcast.

We often think of trauma as something that individuals go through, but organisations can experience trauma too. Vivianne Castillo was part of producing a research-based report that reveals the ways that organisations respond to trauma. The report also puts forward a suggestion of how organisations can handling healing better. In our conversation with Vivianne we... The post #281 Organisational trauma with Vivianne Castillo appeared first on UX Podcast.

Mass democratisation and access to AB test tooling has meant that hundreds of millions of experiments have been run on people, via digital products and services.  Although we are not running pharmaceutical trials and tests, these experiments still raise numerous ethical issues that are shared with research or experiments in a medical scenarios.  Craig Sullivan... The post #280 Ethical experimentation with Craig Sullivan appeared first on UX Podcast.

For a number of years Steve Portigal has been collecting user research war stories. The stories describe experiences researchers have had whilst doing fieldwork. Awkward, morally challenging, painful, unsuccessful. We talk to Steve about the benefits of sharing our stories – good and bad – and the ethically challenging situations that field research can place... The post #279 War Stories with Steve Portigal (UXP Classic) appeared first on UX Podcast.

Episode 278 is a linkshow. Per and James discuss two articles that have grabbed their attention – we feature articles about the era of design system in Russia and a status report on the toxicity in digital design. Article one is The Era of Design Systems Is Gone originally by Seryozha Plaschinsky and translated by... The post #278 No, seriously, it’s been a year appeared first on UX Podcast.

As the covid pandemic struck and upended her art school project, Nathalie Nahai showed tremendous foresight when reflecting on the societal upheaval and its implications for sustainable business practice. In her newly released book, Business Unusual, she collects and elucidates important wisdom about how to ready your work for the unavoidable changes in consumer values,... The post #277 Business unusual with Nathalie Nahai appeared first on UX Podcast.

We talk to Denise Jacobs about how to banish our inner critic and remove the mental blocks that get in the way of creative thinking. We also talked about how you can improve focus and get your brain into a state where you can access creative ideas best. Later in the episode, Chris Noessel joins... The post #276 Creativity with Denise Jacobs & Chris Noessel (UXP Classic) appeared first on UX Podcast.

Virtual reality has had its big breakthrough in the gaming world, but what applications for this technology are there in helping the wellbeing of people who are ill? Almira Osmanovic Thunström is a Business Developer and Doctoral Researcher at Sahlgrenska University Hospital. She has spent years conducting research within the fields of AI and VR... The post #275 VR in Healthcare with Almira Osmanovic Thunström appeared first on UX Podcast.

Episode 274 is a linkshow. Per and James discuss two articles that have grabbed their attention – we feature articles about how designers should be aware of data privacy and laws, plus how causal loop diagrams are a useful tool for understanding. Article one is It’s High Time for Product Designers To Become Privacy Practitioners... The post #274 Privacy practitioners appeared first on UX Podcast.

“All humans are fully human, with many ways of being in the world”. Rather than study the process or solution, we should be studying humans. Indi Young, author of mental models and practical empathy, joins us to talk “purpose”. People may be complicated, but Indi says if we frame our studies by purpose we can... The post #273 Purpose and thinking styles with Indi Young appeared first on UX Podcast.

We talk to Krystal Higgins, author of Better Onboarding, about what onboarding actually is, how to recognise it needs improvement, and what kind improvements might work.  We look at the difference between getting people to adopt your product and teaching them how to use it. Onboarding is like the “top layer of a bigger pyramid... The post #272 Onboarding with Krystal Higgins appeared first on UX Podcast.

Episode 271 is a slightly different linkshow based around a tweet and article by Stephen Anderson, and two related articles, discussing arcs, loops and terrain in the context of service design. Stephen started off by tweeting his feelings around using customer journey (maps) for experiences where the linear sequence is very different from user to... The post #271 Loops, arcs, and terrain appeared first on UX Podcast.

People will abuse our products and use them for harm. It’s not an “if”. People utilise the products we help make to  hurt others, to control, abuse, and stalk people in their lives.  Eva PenzeyMoog joins us to talk about how we can design for safety, prevent harm before it happens, and helping survivors of... The post #270 Design for safety with Eva PenzeyMoog appeared first on UX Podcast.

In this classic UX Podcast interview, we talk to Amber Case, author, researcher, designer and, at the time we talked to her, cyborg anthropologist. We chat about the ideas expressed in Amber’s popular TED talk “We are all cyborgs now” before turning our attention to the notion of calm technology. More and more things are... The post #269 Calm technology with Amber Case (UXP Classic) appeared first on UX Podcast.

Brad Frost joins us to talk about the nitty gritty of collaborating to create and manage design systems. We look back at the journey from responsive design to atomic design to design systems, and discuss the challenges with developing design systems and how important collaboration and culture are in order to succeed. We have a... The post #268 Managing design systems with Brad Frost appeared first on UX Podcast.

Are we all just putting on a show? A few years ago, Tanya Snook coined the phrase UX Theatre to describe when we are just acting like we’re doing user-centred design rather than actually doing it.  We learn from Tanya how to recognise UX theatre, how to transition from just acting to actually doing.  We... The post #267 UX Theatre with Tanya Snook appeared first on UX Podcast.

From this summer, target size is going to become something we hear much more about. In this topic show, we look into what it is, what it means, why we’re going to start hearing more about it, and how this will impact design work (and design discussions).  Target size was introduced as a criteria in... The post #266 Target size appeared first on UX Podcast.

Back in 2015 we were lucky enough to meet up with Whitney Hess during her summer vacation in Sweden. In this classic episode we talk to Whitney about her journey from “producer of wireframes” to coaching UX-ers. How do you design yourself? How do you give yourself permission to do your best work? “You need... The post #265 UX Coaching with Whitney Hess (UXP Classic) appeared first on UX Podcast.

In the second part of our 10th anniversary interview with Don Norman, we discuss externalities, the environmental aspects of design, ethics, systems and changing design education. This episode also includes James and Per’s reflections on the complete interview with Don. “I don’t know the answer to everything, but I do know the questions” In the... The post #264 Creating a better society with Don Norman (part 2) appeared first on UX Podcast.

In this 10th anniversary 2-part special, we are joined by Don Norman. We talk to Don about how design education needs to change so the designers of the future are better equipped to work at the crossroads of business, technology, people, society and culture. In the autumn of 2020, Don published an article based on... The post #263 Creating a better society with Don Norman (part 1) appeared first on UX Podcast.

We are joined by Kate Rutter, Kim Goodwin and Pamela Pavliscak to explore why tools, often software tools, are on everyone’s mind and how this may or may not preparing us for the demands of design in the future. Our discussion looks at how tools change, the shift from tools to methods, career paths, play... The post #262 Design confidence with Kate Rutter, Kim Goodwin and Pamela Pavliscak appeared first on UX Podcast.

Scott Berkun joins us to talk about how design makes the world. Everything in your life has been designed by someone, and this insight is a powerful way to understand the world, and everything that happens in it. In his book, Scott tries give designers better stories, better language, better metaphors, to explain what we... The post #261 Design makes the world with Scott Berkun appeared first on UX Podcast.

Episode 260 is a linkshow. Per and James discuss two articles that have grabbed their attention – we feature articles about information architecture and following the principles that our brains expect from physical experiences, plus smart questions you should ask during job interviews. Article one is Websites are not living rooms and other lessons for... The post #260 Your Grandparents’ telephone appeared first on UX Podcast.

We are joined by Rishma Hansil to look at Japanese design culture and how this impacts digital design in Japan. Originally from Trinidad and Tobago, Rishma has been living and working in Tokyo for the past 4 years. Our conversation begins with the three different scripts that are used, and moves though the cultural significance... The post #259 Japanese design culture with Rishma Hansil appeared first on UX Podcast.

We talk Closure experiences with Joe Macleod. The lack of endings was something that Joe kept noticing again and again. There are so many examples in the digital space where there wasn’t an end, or there was an expectation of controlled or ability to end – but the possibility of closure just doesn’t exist. The... The post #258 Ends with Joe MacLeod (UXP Classic) appeared first on UX Podcast.

Old research can give new insights. Ben Kraal publishes a newsletter called “1992”. In it he takes research papers from 1992 and looks them from a modern-day perspective. Even though the research papers are almost 30 years old, we discuss why they can be very relevant and useful. We take a particular look at a... The post #257 1992 revisited with Ben Kraal appeared first on UX Podcast.

Episode 256 is a linkshow. Per and James discuss two articles that have grabbed their attention – We discuss dealing with shared and public touch screens plus the trend of publishing content as newsletters. Article one is What should we do about public touch screens in the Covid era? by Mario Noble. “So what we... The post #256 Touching screens appeared first on UX Podcast.

Do you trust brands? What created that trust and how is it maintained? We look at designing for trust together with content strategist Margot Bloomstein, author of Trustworthy. How does brand personality impact the user experience and how it influences our design decisions and content strategies. Our discussion starts off by looking at our trust... The post #255 Trustworthy with Margot Bloomstein appeared first on UX Podcast.

A conversation with information architects Abby Covert and Andrew Hinton about dealing with digital change and how to make future changes better. Originally Recorded at UXLx 2015, we touched on numerous subjects and challenges, including: The pace of digital change, the challenges of updating our mental models, cleaning up the underlying mess or the mess will return,... The post #254 Sorting out this mess with Abby Covert & Andrew Hinton (UXP Classic) appeared first on UX Podcast.

For years, accessibility was seen as the domain of the engineer. Fixing an accessibility would be about writing code. As a maturing industry, and as we understand people with different types of disabilities, we are starting to better understand and appreciate the role of design in accessibility. Accessibility legend Derek Featherstone joins us to talk... The post #253 The state of accessibility with Derek Featherstone appeared first on UX Podcast.

Episode 252 is a linkshow. Per and James discuss two articles that have grabbed their attention – We discuss a number of serious issues that the design industry faces plus we take a look at “Stories” and their abundance. Article one is Undoing the Toxic Dogmatism of Digital Design by Lisa Angela. “I’ve talked to... The post #252 Toxic dogmatism appeared first on UX Podcast.

Designing for multiple forms of input and output is no easy task. The dramatic rise in the number of microphones in devices has pushed multimodal design to new levels of complexity. Cheryl Platz joins us to talk about designing in this multimodal world. “Every time you require one modality you’re leaving someone behind.” We talk... The post #251 Multimodal design with Cheryl Platz appeared first on UX Podcast.

Anna and the Gapminder foundation work to promote a fact-based worldview that everyone can understand. They want to help all of us move away from a dramatic worldview that is stressful, wrong and contributes to poor decision-making. “We realised people thought they knew what the world was like around them, but they were usually wrong.”... The post #250 Factfulness with Anna Rosling Rönnlund appeared first on UX Podcast.

How will your design be used in 10,000 years? When we produce designs and create technical systems we rarely think in such time-frames, yet many of today’s technology includes ideas decades old, even hundreds. Anthropologist Genevieve Bell joins us to talk about digital anthropology, cyber physical systems, and the new educational needs that have arisen.... The post #249 Digital anthropology with Genevieve Bell appeared first on UX Podcast.

“This is about people. It’s about communication”, says Ola. The ways in which organisations are structured and managed are still in many ways rooted in the history of the industrial revolution. To evolve away from this requires care, being human centred and probably a disruptive event on a social level. We talk about doing good... The post #248 Evolving organisations with Ola Berg appeared first on UX Podcast.

Cyd Harrell has been working with civic tech for over a decade, and has accumulated a wealth of knowledge and experience during that time. She’s gathered that experience and knowledge and created a friendly guide for those of us who work, or want to work with technology in the public sector. We talk about the... The post #247 Civic tech with Cyd Harrell appeared first on UX Podcast.

Episode 246 is a link show. James and Per discuss two articles that have grabbed their attention – We discuss developer experience and even “internal” developer experience plus mobile interface testing and the challenges of multi-device, multi-browser testing generally. Article one is The Brief Guide to Testing Mobile Interfaces by Andrew Yevtushenko and Marina Yalanska.... The post #246 Developer experience appeared first on UX Podcast.

We all have cognitive biases, flaws in our reasoning and judgement due to our personal beliefs and hidden pattens that we’ve subconsciously adopted over time. David Dylan Thomas joins us to discuss cognitive bias and how we can design for it and work with it. In his book, David splits the topic of bias into... The post #245 Cognitive bias with David Dylan Thomas appeared first on UX Podcast.

In this topic show dedicated to icons Per and James look at what icons are, why we, as designers, make use of them and what we can do to make them more understandable and accessible. Icons are everywhere; we rarely seem to create (visual) interfaces without them – but are they always understood? “Universally recognised... The post #244 Icons appeared first on UX Podcast.

Form and survey specialist and author Caroline Jarrett joins us on this classic episode of UX Podcast. Unsurprisingly we chat about surveys and forms beginning with the subject’s roots in data capture and motion studies. Amongst other things we talk about the four steps involved in answering a question and problems such as non-response error... The post #243 Answering surveys with Caroline Jarrett (UXP Classic) appeared first on UX Podcast.

What does it mean to understand something? How do we take information and create understanding? We talk to with Stephen Anderson and Karl Fast and do our best to Figure It Out. we talk about the challenge of making something understandable, different theories of cognition including embodied cognition, how some things we often consider wrong... The post #242 Figure it out with Stephen Anderson and Karl Fast appeared first on UX Podcast.

Episode 241 is a link show. James and Per discuss two articles that have grabbed their attention – this time the articles are about “privacy privilege” and the gulf between other professionals and web development plus how design systems haven’t perhaps delivered on the expectation to improve collaboration. Article one is Check your privacy privilege... The post #241 Privacy privilege appeared first on UX Podcast.

In this classic UX Podcast interview we talk to Lisa Welchman about our responsibility as designers and creators of digital products, services and information. A thought-provoking and philosophical chat about the way we work and should work. “Are you doing your best work right now?” asked Lisa at UXLx back in 2015. A call to... The post #240 Architecting the information age with Lisa Welchman (UXP Classic) appeared first on UX Podcast.

Everything is a story. Every product experience is a story. Anna Dahlström, author of Storytelling in design joins us to talk about how we can manage, choreograph and narrate that story. We discuss story structure, managing the multiverse, choose your own adventures, happy and unhappy journeys – We also ask Anna how traditional storytelling is... The post #239 Storytelling in design with Anna Dahlström appeared first on UX Podcast.

Tim Kariotis talks to us about privacy. What is privacy? How do we go about embedding privacy into design and understanding the privacy and social norms around information? How do we make sure that we treat user’s data in a way that doesn’t make them uncomfortable? We talk about “that icky feeling” you get when... The post #238 Embedding privacy with Tim Kariotis appeared first on UX Podcast.

Mar Murube joins us to talk about the experience of interviewing vulnerable people during the Covid-19 pandemic and what we can do to help ourselves and those being interviewed. It’s not a simple matter of “just” switching to remote interviews. There’s a general increased level of anxiety in many communities. Interviews may not go as... The post #237 User research during a pandemic with Mar Murube appeared first on UX Podcast.

Episode 236 is a link show. James and Per discuss two articles that have grabbed their attention – this time the articles cover why “designisms” are a problem and how to write user research insights. Article one is Why Designisms are a problem by Josh Munn. “If we want more people to adopt design, we... The post #236 Designisms appeared first on UX Podcast.

What makes you anxious when using the internet? We talk to David Swallow about the ways in which websites can make us stressed, irritated and cause serious problems for people with panic and anxiety disorders. We also talk about possible solutions, some of the technical challenges as well as the practical ones. How to find... The post #235 Internet anxiety with David Swallow appeared first on UX Podcast.

Eva-Lotta Lamm joins us to talk about sketching, visualising and using visualisations for uncovering and exploring problems. We also talk about giving people permission to do rubbish drawings – to get over not being good enough, how to make your visualisations more robust, and how to draw straight lines. We don’t waste time trying to... The post #234 Visual thinking with Eva-Lotta Lamm appeared first on UX Podcast.

Richard Whitehand has been working hands on with usability testing for decades. He’s spent more hours than anyone we know in a usability lab testing with users. He joins us to talk about the benefits of usability testing, which are more than just discovering issues with your design. We also talk about developing a culture... The post #233 Usability testing with Richard Whitehand appeared first on UX Podcast.

Amy Bucher, author of Engaged – designing for behaviour change, joins us to talk about how psychology can influence the design of digital products. Behaviour change design is the application of psychological science to the creation of products or experiences in order to influence specific behaviours in users.  We talk with Amy about the difference... The post #232 Design psychology with Amy Bucher appeared first on UX Podcast.

Designing with words – writing is designing. We talk to Andy Welfle and Michael Metts about how you can go about applying a design methodology to your words. In a conversation based around the content in their Rosenfeld Media book Writing is designing, we learn how to be intentional about content, to have the courage... The post #231 Writing is designing with Michael Metts and Andy Welfle appeared first on UX Podcast.

What is growth marketing? We were curious so we asked Swedish digital marketing expert Sara Öhman to join us and explain what is it and share some of the methods and processes she has in her toolbox. Sara is one of the leading experts in social media and digital marketing in Sweden and has taught... The post #230 Growth marketing with Sara Öhman appeared first on UX Podcast.

Six years have passed since Erika Hall published Just Enough Research. Recently she’s released an updated second edition. We took the opportunity to talk to her about her book and research. What exactly is research and how do we know we’ve done enough of it? We talk about making sure you’ve got clear business goals... The post #229 Just enough research with Erika Hall appeared first on UX Podcast.

Episode 228 is a link show. James and Per discuss two articles that have grabbed their attention – this time the articles are: The Aesthetic-Accessibility Paradox and Three Principles for Designing Machine Learning-Powered Products. Article one is The Aesthetic-Accessibility Paradox by Anthony Tseng. This controversial and misleading article argues that designs can be “too accessible”... The post #228 The Aesthetic-Accessibility Paradox appeared first on UX Podcast.

In this classic interview from 2015, we talk to Lori Cavallucci and Amy Silvers to learn more about imposter syndrome – what is it and how it effects us. Why does our branch in particular seem to suffer from it? What can we do to deal with it and can it be a good thing... The post #227 Imposter syndrome with Amy Silvers & Lori Cavallucci (UXP Classic) appeared first on UX Podcast.

How is improvisation, or improv as it’s known, be relevant to those of us working with UX? Mike Gorgone joins us for an entertaining look into how it’s useful and how you can practice it. We learn how improv can help with creative thinking, team building, meetings, but also listening and building trust. Mike shares... The post #226 Improv with Mike Gorgone appeared first on UX Podcast.

Nir Eyal joins us to discuss some of the ideas and topics covered in his two books, Hooked and Indistractable. In his work with digital ethics Per has frequently pushed back against attempts to influence people without their informed consent. And on UX Podcast we frequently discuss the dangers of oblivious design. In September, Per... The post #225 Indistractable with Nir Eyal appeared first on UX Podcast.

Jeanne Liedtka, author of multiple books around design thinking and organic growth, was visiting Stockholm and we had the opportunity to talk to her in person about design thinking and the business value of design. We also talk about why design thinking matters, why it’s okay to not be perfect, the nuances of value creation... The post #224 The business value of design with Jeanne Liedtka appeared first on UX Podcast.

Becki Hyde, Design Practice Lead at Pivotal, joins us to talk about how to make “Magic with Cross-Disciplinary Collaboration”. Collaborating by actually working together and creating a balanced team with design, product Management and developers. We also get into multiple projects versus submersion in one big thing, job titles, power dynamics, empowerment, the importance of... The post #223 Cross disciplinary collaboration with Becki Hyde appeared first on UX Podcast.

Josh Seiden and Jeff Gothelf have together written the books Lean UX and Sense and Respond. We learn how they used their own methods to develop their second book based on the feedback from their first. We also discuss how to make change happen, using recipes as a starting point (rather than letting them become... The post #222 Sense and respond with Jeff Gothelf and Josh Seiden appeared first on UX Podcast.