If you are using Online Travel Agencies, you are probably missing out on some of your revenue. In this episode, find out how Janet Ferrer recovered $1 Million from Expedia.Hospitality Holdings founder and President, Janet Ferrer, is an industry leader in progressive and innovative thinking. As both an on-property leader and Corporate Director of Finance her 27 years in Hospitality lends great insight to her Online Travel Agency Revenue Recovery audit systems and optimization of financial systems within the OTA platforms. Continually looking for ways to be the most progressive OTA Revenue Recovery Service, Janet assembled a team of highly skilled individuals who complete the vision of Hospitality Holdings commitment to continual evolution, financial acumen with state-of-the-art data integration.In this episode, hosts David Millili and Steve Carran dive into the remarkable journey of Janet Ferrer, founder and CEO of Hospitality Holdings. With over 27 years in the hospitality industry, Janet shares stories of her rise from a newspaper girl in Doylestown, Pennsylvania, to a general manager and corporate director of finance. The discussion spans her career progression, the creation of H2OTA Revenue Recovery, and the entrepreneurial challenges she faced, such as credit card merchant limits and maximizing revenue through effective OTA management.  In this episode, we delve into:  Janet's unexpected entry into the hospitality industryThe inception and growth of Hospitality HoldingsTips for hotels to increase revenue and manage OTA relationshipsChallenges and triumphs of entrepreneurship in the hospitality tech spaceThoughts on AI and maintaining the human touch in hospitalityJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaSponsor spot:This episode is sponsored by Hospitality Holdings: https://hospitalityholdings.org/Links:Hospitality Holdings: https://hospitalityholdings.org/LinkedIn: https://www.linkedin.com/in/janet-marie-f-b53bb157/For full show notes head to: https://themodernhotelier.com/episode/101Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

What does it take to lead the culinary team at one of America’s largest indoor waterpark resorts and how do you balance tradition and innovation in an ever-evolving culinary landscape? Join hosts David Millili and Steve Carran, as they dive into the culinary world of Kalahari Resorts with Chef Nick Shaw. Discover the journey from a small-town upbringing to leading the culinary experiences at one of America's largest indoor waterpark resorts.Chef Nick shares insights on kitchen safety, culinary trends, and the importance of continuous learning in the fast-paced hospitality industry. From exploring diverse cuisines to embracing dietary trends, this episode offers a tantalizing glimpse into the world of resort dining. Whether you're a food enthusiast, aspiring chef, or hospitality professional, you'll find valuable takeaways on creating memorable dining experiences and balancing tradition with innovation. Tune in for a flavorful discussion that bridges the gap between hospitality and culinary arts at Kalahari Resorts. In this episode, you will learn about:The culinary focus and offerings at Kalahari ResortsWhat are the Kitchen safety strategies and prioritiesThe technology and automation in the kitchenWhat is the relationship between hospitality and culinary teams in resortsKalahari Resorts' recent renovations and dining optionsThe importance of passion and adaptability in the culinary professionJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/nicholas-shaw-1b061157/Kalahari Resorts: https://www.kalahariresorts.com/For full show notes head to: https://themodernhotelier.com/episode/100Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Have you ever wondered what happens to the barely-used soap bars and tiny shampoo bottles left behind in hotel rooms? In this episode, hosts David Millili and Steve Carran engage with Shawn Seipler, CEO of Clean the World, to explore how his organization is making a significant impact on global sustainability and hygiene through the hospitality industry. Shawn shares his journey from tech sales to pioneering a social enterprise that recycles soap and plastics, providing essential hygiene products to those in need. Listeners will gain insights into Clean the World's innovative approaches and the broader implications for hospitality businesses aiming to meet UN Sustainability Goals.In this episode, you will learn about:Clean the World's mission to recycle hotel soap and plastic to save lives and protect the environmentThe impact of single-use plastics in hotels and sustainable alternativesThe importance of proper sanitation practices in hotels, especially regarding refillable dispensersHow Clean the World helps hotels track and report their sustainability efforts aligned with UN Sustainable Development GoalsTrends in hotel sustainability and social responsibility initiativesThe profound social impact of Clean the World's work in developing countriesShawn offers valuable insights for hoteliers looking to implement more sustainable practices and emphasizes the importance of both environmental and social sustainability in the hospitality industry. This episode provides an inspiring look at how one company is making a significant difference in global health and environmental protection through partnerships with hotels worldwide.This episode is sponsored by Clean the World. For more information Contact - Clean the World.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/shawnseipler/Clean the World: https://cleantheworldglobal.org/Contact - Clean the WorldFor full show notes head to: https://themodernhotelier.com/episode/99Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Join hosts David Millili and Steve Carran as they welcome Michelle Potorski, VP and General Manager of Duracell Professional. The discussion dives into Michelle's career journey, including her early days with Duracell and her return to the company after stints at Gillette, Proctor & Gamble, and CVS Health. The main focus is on the role of batteries in the hospitality industry, specifically the innovations Duracell's Procell brand is making to improve operational efficiency and guest satisfaction.Michelle highlights the importance of proactive battery management in reducing guest complaints and operational disruptions. The episode also introduces Procell Insight, a real-time monitoring system for battery-operated devices in hotels.In this episode, you'll learn (key points/topics covered):Discover the hidden impact of battery-powered devices on hotel operations and guest satisfactionLearn about ProCell Insight, an innovative solution for real-time monitoring of battery life and other consumables in hotelsHow smart battery management can prevent negative guest experiences and improve operational efficiencyUnderstand the future of hospitality technology, focusing on connectivity, personalization, and sustainabilityMichelle shares fascinating insights from her career in the consumer goods and professional battery sectors, offering a unique perspective on the intersection of technology and guest experience in the modern hospitality landscape.Sponsor spot:This episode is sponsored by Procell: https://www.procell.com/en-us/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/michellepotorski/Procell: https://www.procell.com/en-us/For full show notes head to: https://themodernhotelier.com/episode/98Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Join hosts Steve Carran and David Millili for the latest episode of The Modern Hotelier featuring special guest Bruce Jordan, the Managing Partner of Hotel Guest Management. This monthly show dives deep into the hottest topics in the hospitality industry.In this September edition of Hospitality Hot Topics, our expert panel discusses:The recent acquisition of Motel 6 by OYO Hotels and its implications for the industryRecord-breaking global GDP contributions from the travel and tourism sectorThe wave of housekeeping strikes across major U.S. cities and their potential impactEmployee burnout in the hospitality sector and the need for better trainingThe World's 50 Top Hotels list and surprising international rankingsJason Kelce's new role as a "fanbassador" for MarriottTune in for insightful analysis, industry trends, and engaging discussions that keep you up to date with the ever-evolving world of hospitality. Whether you're a seasoned hotelier or simply passionate about the industry, "Modern Hotelier Hospitality's Most Engaged" offers valuable perspectives on the challenges and opportunities shaping the future of hospitality.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:OYO buys Motel 6 for $525M Travel Industry to Set New Record for Global GDP ContributionHousekeepers Strike Worker BurnoutThe World's 50 Best HotelsJason Kelce is a Fanbassador for Marriott For full show notes head to: https://themodernhotelier.com/episode/97Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

How is Relay's technology improving cross-departmental communication in hotels?In this episode, hosts David Millili and Steve Carran sit down with Derek Pando, Director of Product Marketing at Relay. They discuss Relay's innovative communication devices and how they're revolutionizing operations in the hospitality industry.Derek shares insights from Relay's first-ever hospitality report, highlighting trends in personalized guest experiences and safety investments. He explains how Relay's technology is improving cross-departmental communication, enhancing safety measures, and breaking down language barriers in hotels.The conversation covers how Relay's tools impact hiring and retention in a challenging labor market, with real-world examples of how their technology has empowered employees and improved efficiency. Derek also discusses Relay's exciting new hardware launch and their plans for future industry reports.In this episode, you'll learn (key points/topics covered):Derek's background starting a lawnmowing business as a teenagerHis early career at Zoom when it was a true startupDerek's work at RelayHow Relay's products improve guest experience and team efficiencyRelay's usefulness for guest safety (passing out, physical violence) and allowing hoteliers to respond quicklyRelay's impact bridging language barriersLeveraging Relay's location tracking power to make hospitality teams more efficientJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Director of Product Marketing at Relay https://relaypro.com/author/derek-pando/LinkedIn: https://www.linkedin.com/in/derekpandoFor full show notes head to: https://themodernhotelier.com/episode/96Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

How has David Barry's journey from a ski instructor to President of Pursuit Collection shaped his approach to leadership in the hospitality industry?In this engaging episode, hosts David Millili and Steve Carran sit down with David Barry, President of Pursuit Collection. Barry shares his unique journey from ski instructor to hospitality leader, offering valuable insights into creating exceptional guest experiences, fostering a strong company culture, and navigating challenges in the hospitality industry. The conversation covers a range of topics, from sustainable practices to innovative approaches in destination management, providing listeners with a comprehensive look at modern hospitality leadership.In this episode, you'll learn:The importance of authenticity in creating unique guest experiencesHow do hospitality businesses handle natural disasters and manage crises, as exemplified by the Jasper wildfires?Advice for young professionals entering the hospitality fieldThe role of technology and innovation in shaping the future of hospitalityThe significance of honoring local cultures and environments in hospitality offeringsJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/david-barry-3501901/Pursuit Collection: https://www.pursuitcollection.com/For full show notes head to: https://themodernhotelier.com/episode/95Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Curious about the intersection of luxury and wilderness? Ever wondered how a 37,000-acre ranch became a world-renowned resort? In this episode, hosts David Millili and Steve Carran have an engaging conversation with Steve Hurst, the Managing Director at The Resort at Paws Up. They discuss Steve's career journey from his early days as a barista to managing luxury hotels and resorts, with a special focus on the unique guest experience at Paws Up. The resort, set on a 37,000-acre ranch in Montana, combines luxury with adventure, offering activities like fly fishing, horseback riding, and mountain biking. They delve into the resort's personalized service, culinary excellence, and the importance of genuine, authentic experiences. Steve also shares insights on the importance of adaptability, the value of time, and the resort's mission to provide an extraordinary experience for guests. The episode concludes with valuable advice for those looking to pursue a career in hospitality.This episode explores:The evolution of Paws Up from a family ranch to an award-winning luxury resortHow Paws Up creates personalized experiences through extensive pre-arrival planningThe resort's innovative approach to dining, offering up to 10 different restaurant experiences nightlyHow outdoor activities help families and couples reconnect in meaningful waysPaws Up's success in garnering industry accolades and recognitionJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/stevenhurst/The Resort at Paws Up: https://www.pawsup.com/For full show notes head to: https://themodernhotelier.com/episode/94Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Ever wondered what it would be like to turn your childhood treehouse dreams into a thriving resort business? Join hosts David Millili and Steve Carran as they sit down with Amanda Jensen, CEO and co-founder of Sanctuary Treehouse Resort, the world's largest treehouse resort. In this captivating episode, Amanda shares the inspiring journey of how a simple treehouse for her children blossomed into an innovative and immersive hospitality experience.In this episode, you'll discover:The origin story of Sanctuary Treehouse Resort and how it grew from a family project to a world-renowned destinationUnique interactive features of the treehouses, including slides, secret ladders, and drink chutesInsights into sustainable building practices and preserving the natural environmentHow the resort balances luxury amenities with a playful, childhood-inspired atmosphereThe impact of the business on family life and creating a legacyPartnerships with local attractions and the creation of the "Sanctuary Perk Card" for guestsTune in to discover how Amanda and her family are redefining experiential travel, one treehouse at a time!Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/amanda-jensen-a6b358236/Sanctuary Treehouse Resort: https://www.treehouseresort.com/For full show notes head to: https://themodernhotelier.com/episode/93Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts David Millili and Steve Carran sit down with Kyle Hughey, CEO of Charlestowne Hotels, to discuss the independent hotel management landscape and Hughey's journey in the hospitality industry.In this episode, you'll learn:The appeal and challenges of managing independent hotelsCharlestowne Hotels' approach to creating unique guest experiencesIndustry challenges, including staffing and recruitmentThe impact of hotel brand consolidation on independent operatorsAdaptive reuse projects in the Charlestowne Hotels portfolioFuture outlook for the hospitality industry in 2025-2026Hughey shares insights on the importance of continuous learning, the value of creating tailored experiences for each property, and the advantages of remaining an independent management company in an era of increasing consolidation. He also discusses how Charlestowne Hotels approaches adaptive reuse projects and the importance of storytelling in creating memorable guest experiences.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/kyle-hughey-969350168/Charlestowne Hotels: https://www.charlestownehotels.com/For full show notes head to: https://themodernhotelier.com/episode/92Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

How would your travel experience change if you knew exactly how welcoming a hotel is to your furry friends?In this episode of The Modern Hotelier, hosts David Millili and Steve Carran interview Guise Bule, the founder of Ranked by Roch and the Roch Society. Guise shares his journey from cybersecurity to creating the first dog-friendly certification and ranking process for the hotel industry. Driven by personal frustrations with misleading "pet-friendly" claims, Guise explains how Ranked by Roch uses a data-driven approach to evaluate hotels on their dog-friendly policies, amenities, and services.In this episode, you'll discover:The inspiration behind Ranked by RochHow hotels are ranked and certified as dog-friendlyIssues with current pet-friendly hotel awards and listingsTrends in dog-friendly hospitality across different countriesThe importance of transparency in pet policies for travelersGuise also critiques major travel platforms' pet-friendly awards and discusses the growing importance of catering to dog owners in the hospitality industry. This episode offers valuable insights for hoteliers, dog owners, and anyone interested in the evolving landscape of pet-friendly travel.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/guisebule/Ranked by Roch: https://rochdog.com/enThe Roch Society: https://rochsociety.com/The English Breakfast Society: https://www.englishbreakfastsociety.com/English Breakfast Handbook: https://www.amazon.com/English-Breakfast-Handbook-Guide-Traditional/dp/1984168711For full show notes head to: https://themodernhotelier.com/episode/91Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

The Modern Hotelier is a dynamic podcast that explores the latest trends, challenges, and innovations in the hospitality industry. Hosted by Steve Carran and David Millili and featuring expert guest hosts, this show delivers insightful discussions on hot topics affecting hoteliers and travel professionals.In this episode, "August Hospitality Hot Topics," Steve and David is joined by guest host Jasmine Seliga from Affixify and regular contributor David Millili.In this episode, you'll learn:The resurgence of group business in the hospitality sectorProjections for the hotel industry in 2025 and beyondPotential impacts of hotel worker strikesInnovative marketing through hotel-curated Spotify playlistsLuxury car brands entering the hospitality spaceA surprising list of top boutique hotels in the United StatesTune in monthly for the latest hospitality hot topics and expert perspectives.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Group Business expands in Q2: https://hotelbusiness.com/u-s-group-business-delivers-seven-consecutive-quarters-of-growth/Looking ahead to 2025: https://www.costar.com/article/1741863595/why-2025-could-be-a-pivotal-year-for-us-hotelsHotel workers going on strike: https://www.usatoday.com/story/travel/hotels/2024/08/14/travelers-expect-hotel-workers-strike/74741787007/Hotel's Spotify Playlists: https://www.insidehook.com/travel/hotels-spotify-playlist-best-souvenirMercedes-Benz Skyscrapper: https://canada.constructconnect.com/dcn/news/usa/2024/07/miami-home-to-mercedes-first-branded-skyscraper-in-north-americaUSA Today 10 Best Boutique Hotels: https://10best.usatoday.com/awards/travel/best-boutique-hotel-2024/For full show notes head to: https://themodernhotelier.com/episode/90Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Are you curious about what it takes to build a successful boutique hotel company from the ground up?In this episode, hosts David Millili and Steve Carran interview Ethan Orley, Founder and Managing Partner of Oliver Hospitality. Ethan shares his journey from environmental studies to real estate and hospitality, discussing how he and his partner built Oliver Hospitality from the ground up.The conversation covers:Ethan's background and early career experiencesThe founding and growth of Oliver HospitalityInsights into boutique hotel development and managementCreative strategies for activating propertiesAdvice for aspiring independent hoteliersThe importance of local partnerships and community integrationEthan's perspective on the Detroit hospitality sceneYou will gain valuable insights into the boutique hotel industry, creative problem-solving in hospitality, and the entrepreneurial journey of building a successful hotel management company.Sponsor spot:This episode is sponsored by ReactMobileJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/ethanorley/Oliver Hospitality: https://www.oliverhospitality.com/For full show notes head to: https://themodernhotelier.com/episode/89Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts David Millili and Steve Carran sit down with Jason Craparo, CEO of Hovr, a technology company revolutionizing guest engagement in the hospitality industry. Jason shares his fascinating journey from dishwasher to successful entrepreneur, including his experiences as a Sonic Drive-In franchisee and his time at Babson College.The conversation dives deep into how Hovr is transforming the way hotels showcase their amenities and drive direct bookings. Jason explains how their innovative video content solution helps hotels increase conversions by 20-40 times the industry average. He discusses the importance of reducing risk and increasing excitement for potential guests during the booking process.You'll gain insights into:The power of reusing existing hotel content to engage website visitorsHow Hovr's technology speeds up the booking process and increases revenueThe future of personalized content experiences in hotel marketingAdvice for entrepreneurs looking to break into the hospitality tech spaceSponsor spot:This episode is sponsored by HovrJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/jasoncraparo/Hover: https://gethovr.com/For full show notes head to: https://themodernhotelier.com/episode/88Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts David Millili and Steve Carran interview Benjamin Powers, founder and CEO of Visiting Media. Benjamin shares his entrepreneurial journey, from starting businesses as a child to founding a company that revolutionizes hotel sales through immersive technology. He discusses how Visiting Media's software empowers hospitality professionals to leverage virtual tours, 3D models, and other immersive assets to drive revenue and enhance the customer experience.In this episode, we discuss:The immersive assets in hospitality sales (360-degree photos, 3D models, virtual tours)How Visiting Media's software helps hotels increase revenueThe importance of data and analytics in understanding customer behaviorThe role of AI and machine learning in enhancing sales processesAdvice for young entrepreneursThe value of education and sharing knowledge in the industryThe episode provides insights into innovative sales techniques, the power of immersive technology, and the entrepreneurial mindset in the context of the hospitality industry.Sponsor spot:Visiting Media: https://visitingmedia.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/benjamin-powers-13271338/Visting Media: https://visitingmedia.com/For full show notes head to: https://themodernhotelier.com/episode/87Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, Steve and David are joined by guest host Mercedes Blanco from The Hotels Network. They discuss various trending topics in the hospitality industry for July, including the rumor of Hyatt acquiring Standard Hotels, an extensive computer outage affecting multiple industries including hospitality and travel, the rise of 'bleisure' (business and leisure travel), and the growing importance of automated technology in hotels. In this episode, we discuss:The potential acquisition of Standard Hotels by Hyatt, exploring the ongoing trend of brand consolidation in the hospitality industryRecent major computer outages affecting airlines and hotels, and the importance of cybersecurity in the travel sectorThe rise of 'bleisure' travel and how industry professionals are taking advantage of business trips for leisureTravelers' preferences for automated technology in hotels and finding the right balance between tech and human touchAn innovative hotel summer camp program introducing high school students to hospitality careersGoogle's surprising U-turn on phasing out third-party cookies and its implications for the industryTune in for expert insights, lively discussion, and the latest trends shaping the hospitality landscape.Subscribe to Mint Pillow:https://content.mintpillow.co/mint-pillow-newsletter-sign-up/?cid=66a0b7a44acaaJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Rumor: Hyatt acquiring StandardComputer OutageBleisure travel on the rise80% of travelers prefer automated tech Hospitality Summer CampGoogle u-turn on cookies For full show notes head to: https://themodernhotelier.com/episode/87Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

"No Vacancy Live from HITEC: Featuring Podcast Pioneers Glenn Haussman and Anthony Melchiorri"In this episode, podcast veterans Anthony Melchiorri and Glenn Haussman discuss their experiences and insights from attending HITEC events over the years. They reminisce about the evolution of these events and share their personal highlights, including the transformation and increasing engagement in technology within the industry.Glenn talks about the origins and growth of the 'No Vacancy' podcast, especially during the COVID-19 pandemic when they provided much-needed support and continuity for the hospitality sector. They also delve into the industry's technological advancements, stressing the importance of using the right technology at the right time for the customer's benefit.Key highlights:Glenn and Anthony discuss their long history with HITEC and how the event has evolved over the yearsInsights into the creation and growth of the No Vacancy podcast, especially its pivotal role during the COVID-19 pandemicThe importance of consistency and vulnerability in podcasting during challenging timesDiscussion of their keynote address at HITEC, focusing on customer journey and appropriate use of technology in hospitalityCandid observations about the state of technology in the hospitality industryFriendly banter about podcast rankings and the supportive nature of the hospitality communityJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Anthony Melchiorri on LinkedIn: https://www.linkedin.com/in/anthonymelchiorri/Glenn Haussman on LinkedIn: https://www.linkedin.com/in/glennhaussman/For full show notes head to: https://themodernhotelier.com/episode/85Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, Steve Carran speaks with CEO Rodrigo Jimenez about the recent acquisition of SHR by the UK-based Access Company. Jimenez shares the excitement and opportunities brought by this merger, highlighting Access Company's diverse portfolio and their focus on the hospitality sector. He also touches on the positive buzz at the high tech trade show and the evolving role of technology in the hospitality industry. Jimenez concludes with insights on SHR's future, including ongoing growth and continued dedication to providing top-notch technology solutions for hoteliers.Key Topics:SHR's Acquisition by Access CompanyOverview of Access Company and its expansion into hospitalityThe return of the hospitality industry post-COVIDThe importance of guest profiles and revenue optimization in modern hospitalitySHR's integration capabilities with other technology providersThe potential for further acquisitions in North AmericaJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Rodrigo Jimenez on LinkedIn: https://www.linkedin.com/in/rodrigojimenez/SHR: https://shrgroup.com/For full show notes head to: https://themodernhotelier.com/episode/84Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Join us for an insightful conversation with Rodrigo Perez Garofalo, founder of Zerf Tech, live from a hospitality tech conference.In this episode, Rodrigo explores how Zerf Tech is revolutionizing hotel operations by serving as an external IT department and optimizing direct booking channels. He also introduces an AI-powered search tool designed to enhance guest interactions and engagement on hotel websites.Key topics include:Zerf Tech's mission to simplify technology integration for hotelsThe importance of direct channels for hotels and brand controlA case study on doubling conversion rates through A/B testingInnovative AI-powered search technology for personalized hotel recommendationsAdvice for hoteliers looking to integrate advanced technology solutionsJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Rodrigo Perez Garofalo on LinkedIn: https://www.linkedin.com/in/rperezgarofalo/?originalSubdomain=arZerf: https://zerf.tech/For full show notes head to: https://themodernhotelier.com/episode/84Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts Steve Carran and David Millili sit down with Scott Buelter, founder of Ascent360, at the HSMAI Strategy Conference. Scott shares insights on how hotels and resorts can use customer data platforms to create more effective, personalized marketing campaigns.Key topics covered:The importance of integrating data from multiple systems to get a complete view of guestsStrategies for segmenting guests and creating targeted marketing campaignsTips for growing a hotel's customer database responsiblyHow to use pre-arrival and post-departure email streams to enhance guest experienceThe power of genuine relationship marketing, including thanking high-value guestsUpcoming trends in hospitality marketing, including AI-powered booking companionsScott provides practical advice for hoteliers looking to leverage their guest data more effectively, from basic "table stakes" practices to advanced relationship-building strategies. Whether you're a small boutique hotel or a large resort with multiple amenities, this episode offers valuable insights on using data to drive revenue and improve guest satisfaction.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Scott Buelter on LinkedIn: https://www.linkedin.com/in/scottbuelter/Ascent360: https://ascent360.com/For full show notes head to: https://themodernhotelier.com/episode/82Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional expertise in the evolving world of hotel tech and customer service.In this episode, you'll learn:Tristan's background growing up between the UK and FranceAlliants' history and evolution as a guest experience platformThe importance of messaging and digital solutions in hospitalityHow does AI enhance guest communications and optimize service in the hospitality industryThe significance of personalization and timing in guest interactionsThe value of capturing special moments for guestsHow can data and informed decision-making be leveraged to improve guest experiencesJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tristan Gadsby on LinkedIn: https://www.linkedin.com/in/tristangadsby/Alberto Santana on LinkedIn: https://www.linkedin.com/in/mrsantana/Alliants: https://www.alliants.com/For full show notes head to: https://themodernhotelier.com/episode/81Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts Steve Carran and David Millili interview Aditya Thyagarajan and Fareed Ahmad, co-founders of HotelKey, at the HITEC conference. The conversation delves into the origins of HotelKey, its cloud-based property management system, and the company's vision for the future of hospitality technology.The founders share insights on overcoming challenges, incorporating AI, and their commitment to improving operations for hotels while enhancing the guest experience.In this episode, you'll learn:Challenges faced as first-time entrepreneurs in the hospitality industryHotelKey's approach to product development based on client feedbackThe importance of cloud-based technology in modern hospitalityWhat are the strategies for improving staff training and reducing onboarding timeThe role of human touch in technology implementationHotelKey's growth and preparation for future expansionJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Aditya Thyagarajan on LinkedIn: https://www.linkedin.com/in/adityathyagarajan/Fareed Ahmad on LinkedIn: https://www.linkedin.com/in/fareedsahmad/HotelKey: https://www.hotelkeyapp.com/#/For full show notes head to: https://themodernhotelier.com/episode/80Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Today's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting and business intelligence solutions.In this episode, you'll learn:The resurgence of HITEC post-COVID and industry networkingWhat are Aptech's core productsThe importance of customer support and long-term client relationshipsIndustry trends in integration and collaboration between technology providersChallenges in the hospitality industry, including labor issuesThe role of accounting systems as the "furnace of the house" in hotel operationsThis episode provides valuable insights into the current state of hospitality technology, focusing on financial management solutions and the importance of customer-centric approaches in the industry.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jill Wilder on LinkedIn: https://www.linkedin.com/in/jillewilder/Aptech: https://www.aptech-inc.com/For full show notes head to: https://themodernhotelier.com/episode/79Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, we sit down with Theresa Ellsworth from Sertifi. Theresa shares insights into her background growing up in Yonkers, New York, her passion for hospitality, and her journey from college to a 14-year stint at Springer Miller.The conversation delves into how Sertifi accelerates revenue for hotels through digital authorization processes, securing revenue by reducing chargebacks, and using advanced AI-driven fraud prevention tools. Additionally, Sertifi's new features, such as ACH transaction fee reductions and Opera OHIP integration, are highlighted.In this episode, you'll learn:Sertifi's digital authorization process for credit card transactionsAccelerating revenue through digitized sales processes and deposit collectionFraud prevention using advanced AI toolsBenefits of digital signatures and real-time deposit collectionReducing transaction fees through e-commerce merchant IDs and ACH paymentsThe importance of secure handling of guest credit card informationHow technology is simplifying daily operations for hotel staffJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Theresa Ellsworth on LinkedIn: https://www.linkedin.com/in/theresaellsworth/Sertifi: https://corp.sertifi.com/For full show notes head to: https://themodernhotelier.com/episode/78Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Steve Carran, explores the latest trends and technologies in the hospitality industry.In this episode, recorded at the HITEC trade show floor, Steve interviews Rich O'Brien from Expedition and Michael Price from HMSHost about digital investments in hotels and event spaces, focusing on how large-format LED displays and digital signage are transforming guest experiences and revenue opportunities.In this episode, you'll learn:The evolution of digital signage in hotels and event spacesHow will large-format LED walls impact guest experienceThe challenges in implementing and maintaining digital signageROI considerations for hotels investing in digital displaysUsing digital signage to promote hotel amenities and increase salesThe importance of content management and best practicesWhat are the future trends in hospitality technology and digital displaysThe episode covers how these digital investments are enhancing attendee experiences, creating new revenue streams, and transforming the aesthetics of hotel and event spaces. The experts also share insights on overcoming implementation challenges and maximizing the return on investment for these technologies.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Rich O'Brien on LinkedIn: https://www.linkedin.com/in/rich-o-brien-54817b19/Xpodigital: https://www.xpodigital.com/Michael Price on LinkedIn: https://www.linkedin.com/in/michael-price-aa73b196/HMSHost: https://www.hmshost.com/For full show notes head to: https://themodernhotelier.com/episode/77Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts Steve Carran and David Millili interview Jon Schniepp, SVP of Marketing at Relay. Jon discusses his background, Relay's journey into the hospitality industry, and how their smart radio technology is revolutionizing hotel operations and staff communication.The conversation covers emerging trends in hospitality communication, staff safety solutions, and the innovative use of AI in overcoming language barriers.In this episode, you'll learn:Relay's evolution from a family product to a hospitality-focused solutionCurrent trends in hospitality communication and their impact on guest experienceStaffing challenges in the hotel industry and how Relay addresses themThe importance of simplicity in implementing advanced technologies like AIHow Relay is helping hotels improve operational efficiency and staff communicationFuture developments and growth plans for RelayJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/jonschniepp/Relay: https://relaypro.com/For full show notes head to: https://themodernhotelier.com/episode/76Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, join hosts Steve Carran and David Millili at HITEC 2024 in Charlotte as they interview a diverse lineup of hospitality industry leaders and innovators. From established executives to emerging startups, guests share insights on the latest hotel technologies, industry trends, and their experiences at the conference.  The episode concludes with a lively discussion on whether anyone will hit a home run at the event’s batting competition.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/75Follow on LinkedIn:Jasmine Seliga - Founder & CEO AffixifyChris Green - Former President of Remington HotelAshley NeQuent - Application Consultant, Springer-Miller SystemsZach Fullen - Enterprise Sales, Visiting MediaDaniel Montellano - Shift4Anthony & NoeSusan Springsteen - H20 ConnectedAdam Tuttle - YipyRaymond Martz - Co-President & CFO at Pebblebrook Hotel TrustAl Lagunas - Co-Founder & CEO, LeveeMichael Cohen - Managing Partner, GAINConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this monthly "Hospitality Hot Topics" segment, David and Steve dive into the most pressing issues and exciting developments in hospitality. From the booming wellness sector to music tourism's impact on hotel bookings, they explore how these trends are transforming the guest experience and affecting business strategies.They also tackle important industry challenges, such as ongoing staffing shortages, and discuss potential solutions. With a mix of data-driven analysis and personal insights, they offer valuable perspectives for both seasoned hoteliers and newcomers to the field.Whether you're interested in luxury experiences, technology integration, marketing stunts, or industry events like HITEC, The Modern Hotelier keeps you informed and prepared to navigate the ever-evolving hospitality landscape. Tune in for expert commentary, practical advice, and engaging conversations that will help you stay ahead in the dynamic world of modern hospitality.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/74Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Paul Rantilla is a senior executive with over 30 years of experience in the hospitality industry. He currently serves as the Senior Vice President and Chief Revenue Officer for Hospitality Ancillaries at Plusgrade. Throughout his career, he has demonstrated expertise in hospitality management, market expansion, sales strategies, and marketing leadership.Prior to joining Plusgrade, Rantilla held key positions at prominent companies in the hospitality technology space. He was the Chief Commercial Officer at Birchstreet Systems, where he oversaw sales, marketing, and global brand relationships. Additionally, he served as the Executive Vice President of Global Sales at Amadeus Hospitality. With his extensive background and strategic vision, Rantilla plays a crucial role in shaping the future of ancillary revenue solutions in the global hospitality sector at Plusgrade.In this episode, Steve and David sit down with Paul Rantilla, and they dive deep into the transformative power of Plusgrade, a comprehensive data-driven upselling platform designed to enhance guest experiences and drive revenue growth. From innovative bidding strategies for room upgrades to leveraging AI for pricing and data analysis, Plusgrade is reshaping how hotels engage with their guests.Listen in as we explore how Plusgrade is working with top brands like Amtrak, Royal Caribbean, and Emirates, and discover the significant shift towards combining marketing and revenue management to engage guests in a more personalized way.In this episode, you'll learn:PlusGrade's approach to securing upgrades for accommodations and transportationThe importance of engaging guests at the right time and through the right channels to offer upgrades and ancillary servicesBest practices for hotels to leverage revenue management tools and marketing strategies to drive ancillary revenueThe role of AI in pricing, data analysis, and enhancing guest experiences in the hospitality industryPersonal anecdotes and insights from Paul's experiences in the hospitality industryDon't miss this episode packed with insights, humor, and valuable tips for modern hoteliers looking to boost their revenue and enhance guest satisfaction!Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaSponsor spotPlusgrade: https://www.plusgrade.com/Links:LinkedIn: https://www.linkedin.com/in/paul-rantilla-033219/Plusgrade: https://www.plusgrade.com/For full show notes head to: https://themodernhotelier.com/episode/73Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

The remarkable journey of Sonesta, including its entrepreneurial spirit, growth strategies, and invaluable insights for aspiring hoteliers.In today’s episode, we dive into the world of hospitality with our special guest, Elizabeth Harlow, the Chief Brand Officer at Sonesta. Join hosts Steve Carran, and David Millili as they uncover Elizabeth’s fascinating journey—from skiing in the Swiss Alps to shaping luxury hospitality brands with her wealth of experience from Leading Hotels of the World and Starwood. We explore the entrepreneurial spirit at Sonesta, their exponential growth, and the success of their partnership with Grubhub. Elizabeth also shares invaluable advice for young professionals in the industry, discusses the pivotal role of sustainability, and highlights how independent hotels can set themselves apart through intentional design and unique guest experiences. Whether you’re an industry veteran or a budding hotelier, this episode is packed with insights, stories, and strategies you won’t want to miss. So, let’s get started!In this episode, you'll learn (key points/topics covered):How Elizabeth approaches brand strategy, marketing, and shaping the guest experience, drawing from her decades of experience working with iconic luxury hotel brands.The importance of truly understanding one's core customer, brand positioning, and differentiation in order to drive successful marketing campaigns.Finding the right balance between the "art and science" of marketing through creative concepts backed by data-driven strategies.Elizabeth advice for younger professionals looking to get into hospitality marketing, emphasizing networking, strategic career moves, and marrying their passions.The sustainability trends and low-hanging opportunities for hotels to reduce waste and environmental impact.Tips for independent hotels to effectively market their brands and craft a differentiated guest experience.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/elizabeth-harlow-1345997/Sonesta Hotels: https://www.sonesta.com/For full show notes head to: https://themodernhotelier.com/episode/72Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Providing next-level experiences is more important than ever in the Hospitality Industry. In this episode, we focus on experiential hospitality and unique stays with Ben Wolff. Ben is co-founder and developer of Onera, a luxury treehouse resort in Texas Hill Country. His experiential hospitality firm Oasi develops and manages a portfolio of landscape resorts, boutique hotels, and luxury retreats. Onera’s first location sold to Summit Hotel REIT in 2022, representing the first public REIT exit of a glamping resort. Ben is leading Onera’s $35M expansion across 50 keys and two locations in the Texas Hill Country to be completed by Q2 2025. Prior to Onera, Ben grew Blink Hospitality a short-term rental management company from 8 to 200 units under management in less than two years. In this episode, you'll learn (key points/topics covered):The journey of building and developing an experiential hospitality firmThe vision behind creating unique luxury retreats and stays.What the modern traveler wantsThe value of a collaborative customer experience vs. the traditional transactional experience. What it means to focus on the experienceHow to market alternative and unique staysWhy you need to make your property shareableWhy Instagram will be the biggest booking platform by 2030Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/ben-wolff/Onera: https://www.stayonera.com/Oasi: https://stayoasi.com/Instagram: https://www.instagram.com/stayonera/For full show notes head to: https://themodernhotelier.com/episode/71Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Hospitality Hot Topics - May 2024Join hosts Steve Carran and David Millili as they discuss the latest hospitality industry news and trends from May 2024.This month's hot topics include:The top U.S. markets for new hotel construction pipelines, including surprising leaders Dallas and the Inland Empire region of CaliforniaRising prices for luxury travel and higher guest expectations in the post-COVID eraThe resurgence of business travel in 2024, with over 80% of business travelers planning the same or more tripsA look at Hotel Magazine's Top 25 Hotels in the World for 2024, spanning classic luxury to modern boutique propertiesRitz-Carlton's ambitious plans to launch a 790-foot superyacht with 224 suites, ushering in a new era of luxury cruise experiencesSteve and David provide insights analyzing these stories through their industry expertise. Get the inside scoop on where hotels are being built, what's driving travel demand, and how hospitality brands are innovating to meet shifting consumer desires.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Q1 Construction PipelineLuxury Travel PricesBusiness Travel DemandTop 25 Hotels in The WorldRitz-Carlton Super YachtFor full show notes head to: https://themodernhotelier.com/episode/70Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Ever walked into a Starbucks and immediately thought “this looks like every other Starbucks?” Probably not. But, the painstaking effort organizations go to to maintain brand standards is manual and phenomenal. Huibin Yu is the founder of Fohlio. Fohlio is building a better path to digitize the process of product data management, specification, procurement, brand standards, and inventory. Creating tech in an industry that is the last frontier for technology and defining the industry standard.In this episode, we talk about about some of the challenges that hotels face in product data management, specification, procurement, brand standards, and inventory.In this episode, you'll learn about:The challenges hotels and design firms face in managing specifications, procurement, and project timelines across multiple brands and locations.How Fohlio's platform helps organizations streamline their specification and procurement workflows while enabling collaboration between teams.The importance of data visibility, cost control, and value engineering in hospitality design and construction projects.The role of an international, diverse team in providing multilingual support to global clients.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaSponsor spotFohlio: https://www.fohlio.com/Fohlio is building a better path to digitize the process of product data management, specification, procurement, brand standards, and inventory. Creating tech in an industry that is the last frontier for technology and defining the industry standard.Links:Huibin Yu on LinkedIn: https://www.linkedin.com/in/huibinyu/Fohlio: https://www.fohlio.com/For full show notes head to: https://themodernhotelier.com/episode/69Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Amaury Piedra assumed the role of managing director in August 2020, where he leads Central Florida’s largest all-suite convention hotel located in the heart of the nation’s number one convention and tourist destination. Piedra is a bilingual veteran of the hospitality industry with 25 years of sales and operations experience leading Four Diamond lifestyle hotels, convention hotels, and multi-unit complexes in the U.S. and Caribbean, including properties for Wyndham Hotels and Resorts and Starwood Hotels and Resorts. During his career, he has actively participated in major renovations and worked in conjunction with ownership groups and management companies to reposition properties, grow revenues and profitability, while assisting in maximizing the value of the assets.In today's episode, David Millili and Steve Carran sit down with Amaury Piedra, the managing director of Caribe Royale in Orlando. Amaury shares his fascinating career journey, from starting as a valet to leading the $140 million transformation of Caribe Royale into a 4-diamond property. He provides insights into culture-building, instilling a hospitality mindset in staff, adapting to changing guest needs through technology and experiences, and the bold vision that drove Caribe Royale's remarkable reinvention. With over 25 years of experience at hotels like Wyndham and Starwood, Amaury offers a wealth of wisdom for hoteliers looking to elevate their properties and lean into the future of hospitality.In this episode, you'll learn about:The Transformative Initiatives at Caribe Royale.What is the importance and impact of the property app in improving guest experiences?What are the strategic leadership and operational approaches?Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Amaury on LinkedIn: https://www.linkedin.com/in/amaury-piedra-68547678/Caribe Royale Orlando: https://www.cariberoyale.com/For full show notes head to: https://themodernhotelier.com/episode/68Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Diana Geseking is the General Counsel for Restaurant Technologies, where she advises the senior leadership on a wide array of legal issues. She oversees various legal functions across the business and brings diversified experience in contract negotiation, business transactions, corporate governance, intellectual property, risk mitigation, compliance and regulatory matters, privacy, advertising/marketing, employment and labor, and litigation management. She joined Restaurant Technologies in 2019. Diana is a graduate of the University of Michigan Law School. She holds a bachelor's degree from Amherst College.On this episode, Steve and David are joined by Diana Geseking. Diana discusses her company's automated oil management system that helps restaurants increase efficiency, safety, and sustainability by delivering fresh cooking oil, filtering it, and recycling used oil into renewable fuels. They dive into Restaurant Technologies' partnership with Chevron, the impressive statistics around their oil recycling efforts, and how their solutions allow restaurants to meet environmental and social governance (ESG) goals. Diana also shares entertaining stories from her background playing rugby and being a campus police assistant during college.Get ready to be inspired by her story of determination, innovation, and commitment to making a difference.In this episode, you'll learn about:The Restaurant Technologies' InitiativesHow do these technologies contribute to the broader goals of sustainability in the restaurant industry?What are some practical small-scale practices that restaurants can implement to complement technological solutions?Why is digital presence important for professionals today, especially in leadership positions?This episode is sponsored by Restaurant Technologies: https://www.rti-inc.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Diana Geseking on LinkedIn: https://www.linkedin.com/in/diana-geseking-652692b/ Restaurant Technologies: https://www.rti-inc.com/For full show notes head to: https://themodernhotelier.com/episode/67Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, David and Steve give their thoughts on some of the most notable trends and topics during the month of April in the Hospitality Industry. They cover:International Hospitality Institute AwardsHilton Acquiring Sydell GroupBlackstone Pouncing on Hotel Real EstateState of the Union - AprilSummer Demand for US HotelsTropicana Las Vegas closesThe Lafayette Named Hotel of the Year by Esquire Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Hilton Acquiring Sydell GroupBlackstone Pouncing on Hotel Real EstateState of the Union - AprilSummer Demand for US HotelsTropicana Las Vegas closesThe Lafayette Named Hotel of the Year by Esquire For full show notes head to: https://themodernhotelier.com/episode/66Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

The Modern Hotelier Podcast and The Virtual GM Podcast come together for a special crossover episode hosted by Nick Horgan. This lively discussion brings together the hosts of the two popular hospitality podcasts - Steve Carran and David Millili from The Modern Hotelier, and Spencer Halford and Cody Adent from The Virtual GM Podcast.Nick puts the four hosts in the hot seat, digging into their backgrounds, hospitality experiences, and the origins of their podcasts. They share entertaining stories from behind the scenes. The group also reminisces about their favorite hotel stays and highlights what people may not know about the demanding realities of working in the hospitality industry. With fun banter and candid insights, this episode offers a fresh perspective on four influential voices in the hospitality industry. It celebrates their podcasting journeys while showcasing their passion for delighting guests and pushing the boundaries of hospitality.In this episode, you'll learn about:Their Career Backgrounds and Entry into HospitalityThe Conception and Growth of PodcastingThe Virtual GM Concept and Its Operational InsightsPersonality Types and Interpersonal DynamicsThe Importance of Service in the Hospitality IndustryJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Cody Adent on LinkedIn: https://www.linkedin.com/in/codyadent/Spencer Halford on LinkedIn: https://www.linkedin.com/in/spencer-halford-%E2%98%85-543393101/Vibrant Management: https://thevibrantteam.com/For full show notes head to: https://themodernhotelier.com/episode/65Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Seema Jain is the Founder and CEO of Seva Global – Growing Business Through Cultural Competency. She has years of experience helping companies become more culturally competent when engaging with people from different backgrounds. In her past role as Senior Director, Multicultural Affairs at Marriott International, Seema had responsibility for developing tools and resources for Marriott associates and hotel properties to enhance cultural competencies to better serve the company's diverse guests and customers. She is also a co-founder of two non-profit organizations – the Supporting Excellence in Education Foundation (SEED), which awards scholarships to high school students, and the Young Jains of America (YJA), a national youth organization created to share Jain heritage and culture.In this episode, Seema discusses her personal background as a first-generation American, her career journey from healthcare to hospitality, and her passion for promoting cultural competency in organizations. She shares insights on the benefits of cultural competency for employee engagement, customer satisfaction, and financial performance. This episode provides valuable perspectives on diversity, inclusion, and cultural intelligence in the hospitality industry and beyond.In this episode, you'll learn about:How to deal with tough economic times while in a leadership roleThe importance of cultural competency in hospitalityWhy it is important to empower people at workThe openness to future collaboration and networking opportunitiesJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/seemajain/Seva Global: https://www.seva-global.com/For full show notes head to: https://themodernhotelier.com/episode/64Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Eric Szymanski is an award winning American hospitality industry professional with extensive sales & marketing leadership experience including Hilton, Marriott, Starwood and Disney. Eric has demonstrated success in leading high-performing sales teams through planning, implementing and monitoring actionable sales and marketing plans at hotels and resorts of all sizes, including city-center, convention district, airport and attractions areas. He has a proven track record of success at all levels through the achievement of both individual and team goals for several 1st tier, globally recognized brands.  Throughout his career, Eric has created authentic, world-class experiences while volunteering at all levels in several meetings industry associations.  As the co-author for Sell More Stress Less: 52 Tips to Become A Mindful Sales Professional Eric believes that sales does not have to stress people out,  in fact when done authentically can inspire both the sales person and prospect. In today's episode, David and Steve sit down with Eric Szymanski. They discuss the importance of data and business intelligence in driving successful commercial strategies for hotels. So, get ready to engage with a multifaceted leader who understands that the key to success in hospitality is as much about the human touch as it is about the data.In this episode, you'll learn about:Why is business intelligence and data-driven strategies important for hotels?What is the significance of mindfulness and stress management in the hospitality industry?The connections between sales, marketing, and overall hotel successThe Commercial Strategy and Industry FutureThis episode is sponsored by Independent Lodging Congress: https://ilcongress.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/ericszymanski/For full show notes head to: https://themodernhotelier.com/episode/63Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Nikheel Advani is the COO and co-founder of Grace Bay Resorts and oversees overall operations, branding, sales, and marketing of resort development. He joined Grace Bay Club in August 2004 as the Managing Director, serving as the top operational executive in its expansion and renovation as it evolved from a $15 million, 22-room boutique hotel to a full-service luxury resort boasting 82 suites and residences, now valued at over $200 million. Most recently, he was responsible for the successful opening of the $100 million Veranda Resort & Residences in February 2010.In this episode, David and Steve are joined by their guest Nikheel Advani, the co-founder, COO, and principal of Grace Bay Resorts in Turks and Caicos. Nikheel shares his inspiring journey from working odd jobs as a teenager to becoming a leader in the luxury hospitality space. He provides valuable perspectives on attracting and retaining talent, creating exceptional guest experiences, the importance of continued education, and trends like wellness travel and multi-generational trips. With wisdom from his decades of experience, Nikheel offers practical advice for young hoteliers looking to climb the ranks and thrive in this dynamic industry. In this episode, you'll learn about:Global experience in hotel managementThe role technology plays in enhancing guest experiences at luxury resorts like Grace BayContributions to Turks and CaicosThe importance of hands-on experienceJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Nikheel on LinkedIn: https://www.linkedin.com/in/nikheel-advani-53184640/Grace Bay Resorts: https://gracebayresorts.com/For full show notes head to: https://themodernhotelier.com/episode/62Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, the hosts, Steve Carran and David Millili, along with producer Jon Bumhoffer, bring a new segment called "Hospitality Hot Takes" where they analyze and provide their thoughts on the major stories that happened over the past month. They provide insights from both an independent hotel perspective as well as a branded chain viewpoint. It's a conversational yet informative podcast that keeps listeners up-to-date on hospitality industry news through the lens of experienced professionals providing their "hot takes" and analysis on the major developments each month.In this episode, you'll discover:Graduate Hotels Acquired, Job Growth, and MoreAnalyzing the Headlines Shaping HospitalityMajor Moves and Trends in HospitalityJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:For full show notes head to: https://themodernhotelier.com/episode/61Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Rachel Humphrey is a trailblazer in the hospitality industry, dedicated to advancing women in leadership roles. She is the Founder of the Women in Hospitality Leadership Alliance and serves as a Board Member, Principal, and Interview Host for DEI Advisors. Prior to her retirement in August 2021, Rachel served as the EVP & COO of AAHOA, the nation's largest hotel owners association. She was also the Interim President & CEO in 2019, after spending over 20 years as a trial lawyer before joining AAHOA in 2015. Widely recognized for her leadership and impact, Rachel has been named one of the most "Influential Women in Hospitality," "Top 50 Women in Travel," "100 Most Powerful People in USA Hospitality," and "100 Most Inspirational People in Hospitality."Today we'll hear her insights on the necessity of allies in career advancement, the value of public speaking, and how mentors and leadership roles can transform the hospitality landscape, particularly for women. Rachel's vision for the growth of women in leadership positions within this industry is grounded in the data: women comprise half of our workforce and control a significant portion of consumer spending.Prepare to be inspired as she shares her reflections on life, career development, and her invaluable advice for maintaining a positive attitude and work ethic. It's time to learn, grow, and get a glimpse of the future of hospitality leadership. Stay tuned as we explore the paths and perspectives shaping the industry with Rachel Humphrey.In this episode, you'll discover:How to identify the gap in female leadership within the hospitality industry.The importance of self-advocacy and network building, especially for women.How to overcome challenges and career development.The Future of Female Leadership in Hospitality.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/rachel-a-humphrey/Women in Leadership Alliance: https://whlalliance.org/DEI Advisors: https://www.deiadvisors.org/For full show notes head to: https://themodernhotelier.com/episode/60Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Mercedes Blanco is a Corporate Leader Executive in Global Travel & Hospitality with a solid record in International Sales and Marketing Strategies. She has over fifteen years of experience in the hospitality industry, while volunteering at SITE, HSMAI, MPI, and teaching at several universities. Her impressive professional journey has taken her across leadership roles at top companies in the hospitality space. Mercedes' unique combination of corporate experience and passion for education and service makes her a true force within the travel industry. In this episode, hosts Steve and David sit down with Mercedes Blanco, the Chief Partnerships Officer at The Hotels Network. Mercedes offers her thoughts on industry topics like the rise of AI in hospitality, cybersecurity concerns, and the challenges women face in the field. Her advice for fearless leadership and fostering diversity is truly inspiring.In this episode, you'll learn:Mercedes Blanco's background and journeyThe Hotels Network's use of AI/machine learning for direct bookingsAdvice for women and young professionals to get more involved and build their personal brandsThe importance of speaking up, trying new things, and pushing boundariesJoin Steve, David, and their special guest, Mercedes Blanco, for an insightful and empowering discussion that celebrates the achievements of women in the hospitality space.This episode is Sponsored by Amaze InsightsJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/mercedesblancoanton/The Hotel Network: https://thehotelsnetwork.com/en/June 24th HSMAI event in Charlotte during HITECFor full show notes head to: https://themodernhotelier.com/episode/59Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Emily Goldfischer is a London-based travel, food and culture reporter who founded and serves as Editor-in-Chief of Hertelier, an online platform for women in the hospitality industry. She has been living and reporting on UK and European travel trends since relocating from New York to London in 2010. Previously, Emily spent nearly twenty years working in public relations and communications for destinations and luxury hotel brands. With a passion for tourism and travel, she strives to continually live life as a tourist. She holds a degree from Cornell University's School of Hotel Administration as well as a Master’s Degree in Social Psychology from the London School of Economics.In this episode, hosts Steve Carran and David Millili interview Emily Goldfisher, founder and editor-in-chief of Hertelier, a media platform focused on inspiring and informing women in the hospitality industry. They discuss Emily's background growing up in New Jersey, attending Cornell's prestigious Hotel school, and working in communications and PR with high-end hotel brands. Emily realized the shift happening with more women taking leadership roles in hospitality and wanted to showcase their journeys in a fresh, engaging way.In this episode, you'll discover:How women's leadership roles in the hospitality industry have evolved over the last decadeWhat key strategies Emily Goldfischer suggests for women to achieve work-life balance and avoid burnout in the hotel industryTips for women on advocating for themselves and asking for opportunities?What gender issues and societal expectations need to be addressedThe importance of networking and professional growth.The impact of a supportive company culture on women's career progression.This episode is Sponsored by StayflexiJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Emily Goldfischer on LinkedIn: https://www.linkedin.com/in/emilygoldfischer/?originalSubdomain=ukHertelier: https://www.hertelier.com/For full show notes head to: https://themodernhotelier.com/episode/58Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Stuart Greif is a Global Travel and Hospitality Chief Executive Officer, Board Member, Advisor, Thought Leader, Speaker, Mentor and Investor. At Forbes Travel Guide, Greif drives strategy, innovation, and operations spanning over 80 countries and plays a leading role in Forbes Travel Guide’s Responsible Hospitality initiative. He previously served as Microsoft Corporation's Senior Executive for Travel and Hospitality and led J.D. Power and Associates' Global Hospitality and Travel group.In this episode, Greif discussed various topics related to technology, sustainability, labor issues, and innovation in the hotel and travel sectors. He shared his insights and predictions concerning artificial intelligence, virtual/augmented reality, diversity and inclusion efforts, the future of hospitality careers, and what sets hospitality brands apart in terms of service and experience.In this episode, you'll learn:Understanding Forbes Travel Guide's role and offeringsHow could AR, VR, and MR technologies transform the way hotels market themselves and provide guests with previews of their experiences?Technological Advancements and Ethical ConsiderationsThe significance of sustainability and its effect on travel and hospitality. Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Stuart Greif on LinkedIn: https://www.linkedin.com/in/stuartwgreif/For full show notes head to: https://themodernhotelier.com/episode/57Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Born and raised in 1980s Brooklyn, Virginia Toledo took inspiration from abandoned buildings and her contractor father to launch a career in interior design. Today, as the creative director of Toledo Geller, Virginia uses her creativity to transform high-end residential and hospitality spaces.In this episode, Virginia shares tips on differentiation in the short-term rental market, advice for future designers, and guidance on furnishing for longevity. Stay tuned to hear Virginia's inspiring journey, design insights, and passion for personalized, unforgettable spaces.In this episode, you'll discover: Virginia Toledo's background and inspiration. What are the Benefits of personalized approach in small hotel brands? Tips for furnishing longevity and budget management. What are the key qualities Virginia Toledo stresses when choosing an interior designer for a hotel? This episode is Sponsored by Toledo GellerJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Virginia Toledo on LinkedIn: https://www.linkedin.com/in/virginia-toledo-6b3ba619/For full show notes head to: https://themodernhotelier.com/episode/56Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Peter Ricci is the Clinical Associate Professor and Director of the Hospitality & Tourism Management Program at Florida Atlantic University. His experience ranges from destination tourism to hotels to education. He joins us to talk about what he's seeing with labor trends in the hospitality industry and how we can inspire the next generation of hoteliers.In this episode, you'll learn: The value of education in the hospitality and tourism industry  How to inspire the next generation of hoteliers How inflation will impact Florida and the US in 2024 What makes FAU a Top 10 Hospitality program Tipping in Hospitality & Food Service The Impact of Emerging Technology on Hospitality  Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Peter Ricci on LinkedIn: https://www.linkedin.com/in/peter-ricci-85b052126/Hospitality & Management Program, Florid Atlantic University:  https://hospitality.fau.eduPeter's contact info: [email protected] full show notes head to: https://themodernhotelier.com/episode/55Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Kevin Osterhaus is a storytelling expert with a wealth of experience working with renowned hotel groups such as The Standard, Bunkhouse, and Graduate Hotels. Since becoming President of Graduate Hotels in 2021, Kevin has focused on launching programs like the Graduate Academy for employee education and development. He discusses the importance of storytelling in hotels and shares examples of creative stories and nods to universities that Graduate properties focus on. Kevin explores some fascinating stories from the world of hotels. In this episode, you'll learn about:    • What excites Kevin about hospitality    • How Graduate uses storytelling to create unique experiences    • Why hospitality is an industry of disproportionate reward    • How Graduate thinks about implementing technology    • What Graduate has done to retain and empower employeesThis episode is Sponsored by StayflexiJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Kevin Osterhaus on LinkedIn: https://www.linkedin.com/in/kevinosterhaus/For full show notes head to: https://themodernhotelier.com/episode/54Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Stephen Shedletzky —or “Shed” to his friends— helps leaders make it safe and worth it for people to speak up. He supports humble leaders—those who know they are both a part of the problems they experience and the solutions they can create— as they put their people and purpose first. After years on a corporate track, Shed was introduced to and inspired by the work of best-selling author and TED speaker Simon Sinek and, soon after meeting him, became the fourth person to join his team. For more than a decade, Shed contributed at Simon Sinek, where, as Chief of Staff and Head of Brand Experience, Training & Product Development, he led a global team of speakers and facilitators. Shed graduated from the Richard Ivey School of Business with a focus on leadership, communication, and strategy. He received his coaching certification from The Co-Active Training Institute. In this episode, Stephen Shedletzky shares insights from his book "Speak Up Culture" on how leaders can create environments where employees feel safe and empowered to speak up.In this episode, you'll discover: How to create a "Speak Up Culture" The importance of clearly defining values in creating a culture Why you should hire for trust not performance What the role of a good leader actually is. Balancing customer service with caring for employees first. Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Stephen' Book "Speak-Up Culture": https://www.amazon.com/Speak-Up-Culture-Leaders-Listen-People/dp/1774582848Stephen Shedletzky on LinkedIn: https://www.linkedin.com/in/stephenshedletzky/?originalSubdomain=caFor full show notes head to: https://themodernhotelier.com/episode/53Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Jeremy Wells is the owner and partner of Ozarker Lodge, an independent hotel in Branson, Missouri. He is also a partner at Longitude, a hospitality branding and design agency, and co-founder of Flyover Development. Jeremy has authored two books, "Future Hospitality" in 2022, and his newest book, "Indie Hotel," was published earlier this year.David Millili and Steve Carran sit down with Jeremy to discuss the inspiration behind his book, the resurgence of independent hotels, and the unique characteristics that set them apart from branded properties. Jeremy shares his insights and advice for aspiring hoteliers, drawing from his own experience in the industry.Get ready to discover: The inspiration behind "Indie Hotel" Why there is a resurgence of independent hotels How to overcome challenges in developing independent hotels The relationship between opening a hotel and writing the book. Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jeremy's Book "Indie Hotel": https://www.amazon.com/INDIE-HOTEL-Hoteliers-Breaking-Independence/dp/B0CHL4713KJeremy Wells on LinkedIn: https://www.linkedin.com/in/wellsjeremy/For full show notes head to: https://themodernhotelier.com/episode/52Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Anthony Melchiorri is the creator and host of Hotel Impossible, President of Argeo Hospitality, co-host of the No Vacancy Podcast, keynote speaker, and author of his new book, "Show Up: The Five Steps to Getting Out of Your Own Way." He joins us to share his inspiration behind writing the book and what it means to "Show Up" for yourself. Whether you work in hospitality or not, Anthony's book and experiences offer valuable insights for personal development, leadership, and achieving success.In this episode, you'll learn: Anthony's Inspiration for writing  "Show Up" His Five Steps to Success The importance of not lying to yourself Why you should trust your instincts What it means to "obsess over the details" Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Anthony Melchiorri's Book "Show Up"Anthony Melchiorri on LinkedIn: https://www.linkedin.com/in/anthonymelchiorriFor full show notes head to: https://themodernhotelier.com/episode/51Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Aradhana Khowala is a global expert and one of the most influential leaders in the hospitality, travel, and tourism sector. Her career has spanned 20+ years, five continents, and more than 75 countries. Today, she is the CEO of Aptamind Partners, a strategic consultancy, which combines hard data and decades of experience to advise governments, emerging destinations, and public and private organizations on sustainable tourism development. Previously she was the Managing Director of Tourism at NEOM. She sits on multiple boards and currently serves as the Chairwoman of the Group Advisory Board of the Red Sea Global a first-of-its-kind regenerative tourism developer in Saudi Arabia. Aradhana also serves as a Board Member of Elaf Group, the leisure arm of SEDCO Holding where she also Chairs the Compensation and Remuneration committee. In the past she has worked for Jones Lang LaSalle, a Strategy Consulting practice in Europe and Asia as well as in Hospitality Operations in India.In this episode, we talk about Red Sea Global's groundbreaking regenerative tourism work in Saudi Arabia, she shares her insights on how diversity and inclusion can drive positive change in culture and business,  and she gives her perspective on how to get more out of travel with a concept called "slow travel".In this episode, you'll discover: Why we need cultural and cognitive diversity Where we're at with sustainability goals The groundbreaking regenerative tourism initiative in Saudi Arabia How to travel better through "slow travel" Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Matthew Walker Sleep Tedtalk: https://www.ted.com/talks/matt_walker_sleep_is_your_superpowerAradhana on LinkedIn: https://www.linkedin.com/in/aradhana-khowala/APTAMIND: https://www.aptamind.com/For full show notes head to: https://themodernhotelier.com/episode/50Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Brian Monette is the CEO of Transition Path, a pioneering company that specializes in capturing and cataloging internal knowledge to prepare organizations for transitions and uncertainties. We'll explore how the sucessful transfer of knowledge can have a massive impact on employee happiness, retention, and performanceIn this episode, you'll learn: The importance of successful transitions of knowledge  What new hires are looking for from their boss's and managers What Brian learned from his time at Nestle and Dell How Transition Path can help the Hotel Industry How improve employee retention and performance If you're curious about the dynamics of knowledge management, retention, and success in industries that rely on smooth transitions, this episode is a must-listen.Links:Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is Sponsored by Transition Path: https://transition-path.com/Brian on LinkedIn: https://www.linkedin.com/in/brian-monette-7ba1303/?originalSubdomain=caFor full show notes head to: https://themodernhotelier.com/episode/49Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Today, our featured guest is Frank Reeves, the Co-Founder & CEO of Avvio, which recently merged with the SHR group. He is more than a tad obsessed with delivering innovative technologies and new distribution networks to grow direct bookings for hotels. Frank’s unwavering focus on innovation led him to build the hospitality industry's first fully guest-centric booking platform powered by artificial intelligence, called Allora, in October 2017. Allora now serves hoteliers with multiple skills, including Machine Learning, Recommender Engine, Chatbot functionality, and Networked Intelligence.In this episode, the focus will be on the importance of reevaluating key performance indicators in digital marketing. Frank will share his journey from early exploration and failed ventures to the development of the Alora.ai platform and the partnership with SHR Group, offering insights into the future of technology in the hotel industry and hospitality innovation. Don't miss this captivating conversation.In this episode, you'll learn about: The Avio Booking Engine and Shift in Focus The Benefits of the Alora Technology Suite Connecting Alora Intelligence and Systems Shifting the focus from booking conversion to using the sales pipeline or guest pipeline as KPIs The SHR Group and Avvio Merger The purpose of the Alora.ai platform in understanding and personalizing the guest journey in hotels. Links:Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is Sponsored by SHR Group: https://shrgroup.com/ Frank on LinkedIn: https://www.linkedin.com/in/freeves/Allora.ai: https://allora.ai/For full show notes head to: https://themodernhotelier.com/episode/48Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Are you ready to learn about the art of hospitality design with Longitude Branding? Jeremy Wells is an independent hotelier, brand strategist, investor, and author who believes that true hospitality, thoughtfully-crafted experiences, and humble attitudes can change the world. In this episode, we talk about his journey from creative director and designer to independent hotelier and author. We dive into the importance of branding for hotels, his experience as a newly minted independent hotelier, and what it's like revitalizing a roadside motel into a modern independent hotel. In this episode, you'll learn: How branding and design touches every aspect of hospitality Jeremy's advice for aspiring independent hoteliers Why Jeremy wrote two books about the hospitality industry The importance of leaning into your expertise and surrounding yourself with others to fill in the gaps. Links:Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is Sponsored by Longitude: https://longitudedesign.com/Jeremy on LinkedIn: https://www.linkedin.com/in/wellsjeremy/The Ozarker Lodge: https://www.theozarkerlodge.com/ Flyover: https://www.flyoverdevelopments.com/For full show notes head to: https://themodernhotelier.com/episode/47Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

How can we use technology to help make travel easier?Jacqueline Nunley is a Travel & Hospitality Industry Advisor at Salesforce. She is an experienced world traveler and got into the Hospitality Industry because of her love for travel. She has dedicated her career to making it easier to travel using technology. In this episode, we dig into how hoteliers can make travel easier for their guests and their employees by using emerging technologies, like AI.In this episode, you'll learn: The connection between travel and technology How AI will help the Hospitality Industry What Salesforce is focusing on to help the travel and hospitality industries Why good data usage and AI are now joined at the hip  Why historic Adaptive Re-use is an exciting development in hospitality Links:Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is Sponsored by Staypinapple: https://www.staypineapple.com/Jacqueline on LinkedIn: https://www.linkedin.com/in/jacquelinesnunley/SalesForce: https://www.salesforce.com/solutions/industries/transportation-hospitality/overview/For full show notes head to: https://themodernhotelier.com/episode/46Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Jessica Gillingham is a public relations expert in the hospitality and lodging space. She is the founder and CEO of Abode Worldwide, a public relations agency she launched in 2017 to focus on raising the profile of transformative technology solutions and enterprise operators in the global short-term rental, lodging, and living sectors.With over 20 years of experience in travel, hospitality, and technology, Jessica is also an advisor, board member, leadership mentor, and industry commentator on the confluence between hospitality, living, and property. Her company sits at the heart of the developing intersection between work, life, and play and partners with brands leading in this transformation.In this episode, you'll discover:- How good PR is the secret to gaining traction quickly- Why the short-term rental "Gold Rush" is over- How storytelling helps to make sense of your message and translate it to your ideal audience- Why you need to invest in your story, brand, awareness, and education.Join the conversation on today's episode on The Modern Hotelier LinkedIn page.The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/45Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Jeanelle Johnson is a Principal, Lead Client Partner and Travel, Transportation and Hospitality (TTH) sector Co-Leader at PwC, focused on client service, industry perspective and research for the firm’s leading TTH clients. With nearly 25 years of experience at leading investment banking and consulting firms, Jeanelle’s passion is to help clients with strategic planning around their growth and investment agendas and advise on business-wide risks and value drivers in their business transformations. Recently, her focus has been on digital transformation in the hospitality industryIn this episode, you'll discover:- Jeanelle's journey to make partner at PwC- How the ecosystem of multiple stakeholders impacts tech adoption in hospitality- How the industry's "Technical Debt" is slowing its digital transformation- Why there is no ceiling to a career in the hospitality industry- How human-led, tech-enabled hospitality is improving the guest experience- How to think about sustainability and reducing waste in hotelsJoin the conversation on today's episode on The Modern Hotelier LinkedIn page.The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/44Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Melinda Welch is a brand and experience strategy leader. She is the head of strategy at Brand Bureau, teaches branding at the School for Visual Arts and the Pratt Institute, and is the co-host of the BrandBox Podcast. Melinda is an expert in helping brands craft unique perspectives and connect deeply with their audience through design. Throughout the episode, Melinda shares valuable insights into the power of branding and how it can effectively communicate a message to consumers, helping hotels, products, and services stand out in a crowded marketplace.In this episode, you'll learn:  The HUGE opportunity that hotels have in branding correctly  Why it's essential to know your audience and to keep checking in on who your audience is  The importance of alignment in effective branding  How AI is affecting branding now and for the foreseeable future What the objective of branding is  Join the conversation on today's episode on The Modern Hotelier LinkedIn page.This Episode is sponsored by CartStack RezRecover. You don’t have to have a “shopping cart” to have a cart abandonment problem! RezRecover works the same for online booking engines as it does for ecommerce websites, by tracking your almost-customers, and sending them conversion focused emails, SMS messages and push notifications to get them back to complete their purchase.Exclusive Cartstack discount for The Modern Hotelier Listeners: Exclusive Cartstack discount for The Modern Hotelier Listeners: https://www.cartstack.com/sign-up/?cp=rezrecover&partner=modernhotelierThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/43Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In today's episode, we speak with Nick Horgan, who is the CCO at Amaze Insights. We delve into the world of selling into hotels, technology adoption, and the importance of relationships in the hospitality industry. Nick shares his experiences, from working at NewMarket, to being a part of building a successful company and navigating acquisitions, to emphasizing the importance of integrity and reputation in retaining customers.In this episode, you'll learn about: The truth behind what really goes into winning a deal Why it's important to have integrity and a good reputation How taking risks will lead you to discover the right opportunities. The importance of sales and positioning The positive impact of embracing and investing in technology So, sit back, relax, and get ready for an episode filled with insightful conversations, expert advice, and a touch of inspiration.The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/42Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Welcome back to another episode of The Modern Hotelier! Today, we're diving into the fascinating world of cannabis-focued travel and the evolving cannabis travel trend. Our guest, Brian Applegarth, is here to shed light on this growing industry and share his expertise on creating enriching experiences for cannabis enthusiasts. From cannabis consumption lounges to effect pairing methods, Brian covers it all. We'll explore the history and potential benefits of cannabis, the importance of mindful consumption, and how hotels can adapt to the rising popularity of cannabis. Get ready for an episode filled with education, inspiration, and a look into the future of cannabis in hospitality. Let's dive in!In this episode, you'll discover: The growing and evolving cannabis travel audience The risks of not being proactive in implementing cannabis strategies. How cannabis effect-pairing (like wine pairing) is enhancing travel & hospitality experiences How hotels can utilize hemp products, such as CBD and CBN How to get started implementing a cannabis strategy on your property How some hotels are adapting to the budding cannabis landscape The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/41Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Welcome back to The Modern Hotelier podcast! In today's episode, we explore the challenges & opportunities in the vacation rental industry with Dale Smith. Dale is the Founder & CEO of the SDDE Smith Group, a family business forming multiple brands that provide end-to-end client services for the real estate sector, from legal, to design, construction and ongoing life-cycle property management.In this episode you'll learn about: The importance of design and photography in maximizing property potential and ROI Dale's strategy to create business opportunities by identifying and solving problems  How to balance direct bookings and OTAs. How regulations are impacting the vacation rental industry  Building a strong and recognizable brand for your rental business. Tips for successful marketing and guest engagement strategies. What short-term rentals are doing well that hotels could learn The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/40Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this informative discussion, we have two guests joining us, John Fay and Kris Herrin from BirchStreet.Join us as we dive deep into the world of payment processing and uncover valuable insights to help you optimize your payment systems. Whether you're a business owner, financial professional, or simply interested in understanding the intricacies of payment processing, this episode is a must-listen.In this episode, we will explore key topics such as:• What solutions and benefits does Birch Street offer?• How does Birch Street help hotels, casinos, and events protect against fraud?• How does Birch Street provide fundamentally different payment processing and services?Tune in to this engaging conversation with John Fay and Kris Herrin as we unravel the secrets to making the most of your payment processing!The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/39Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

We're excited to bring you this special episode from HITEC 2023 in Toronto! During the week of HITEC, we sat down with hospitality professionals at GAIN's Night of Legends event at the Hockey Hall of Fame. We had a lot of fun with this one!In this episode you'll discover: The value of HITEC and why people keep coming back The most interesting and innovative technologies at HITEC Some new faces in the Hospitality Industry Why Hospitality Industry is truly about the The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/38Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Do you want to gain insights into the latest trends and advancements in the hospitality industry, specifically focused on Vacation Rentals?In this episode, we have a special guest speaker, Michael Friedman, the COO of Onefinestay in the Americas. Michael will share invaluable career insights gained from his vast experience in the field. We will also delve into how Hotels and Vacation Rental verticals are converging. In this episode, you will discover: Who is Onefinestay and how they're changing the world in Luxury Vacation Rentals How Hotels and Vacation Rentals are alike and how they differ  What Hoteliers can learn from the Vacation Rental industry .. especially as it relates to the Guest Experience.  How having a Hospitality brand like Accor (Onefinestays parent company) supports and brings elements of hotels to Vacation rentals  Join us as we uncover the exciting ways in which Onefinestay is revolutionizing the hospitality industry. Get ready to dive into the thrilling world of hospitality as we discuss the latest trends in luxury vacation rentals. The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is sponsored by https://www.onefinestay.com/For full show notes head to: https://themodernhotelier.com/episode/37Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

HITEC is just around the corner, and this week we have the perfect guest...In this episode, we have a special guest speaker, Neil Foster, the President of HFTP (HITEC, USALI). Neil shares invaluable career insights gained from his vast experience in the field. We will also delve into his journey in tourism, hospitality technology, and what led him to be the Presiden of HFTP.In this episode, you will learn:    • Why Neil is excited for HITEC 2023    • About Neil's journey to become the president of HFTP    • How HFTP can strategically adapt to embrace technological shifts in the industry.    • How to think about adapting technology in the hospitality industryJoin us as we uncover the exciting ways in which technology is revolutionizing the hospitality industry. Get ready to dive into the thrilling world of hospitality as we discuss the latest trends and advancements leading up to HITEC 2023.The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is sponsored by https://corp.smartbrief.com/ SmartBrief contributes to the hotel industry by providing a centralized hub for valuable information, helping professionals navigate the evolving landscape of the hospitality industry more effectively. For full show notes head to: https://themodernhotelier.com/episode/36Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In today’s episode, we talk about the dynamic world of hotel ownership, fair franchising, and legal advocacy in the travel industry. We have an amazing guest speaker, Laura Lee Blake, as she shares her wealth of knowledge and expertise accumulated over her impressive 25-year career.Laura Lee Blake is the President & CEO of AAHOA, the leading resource and advocate for Asian American hotel owners. Her diverse expertise spans the realms of law, government, business, and academia, making her an invaluable asset to AAHOA.In this episode, you'll learn about: The dynamic world of hotel ownership, fair franchising, and legal advocacy. The insights into the challenges and opportunities for hotel owners in a rapidly evolving industry. What role AAHOA plays as the leading resource and advocate for America's hotel owners The strategies and tips to succeed in the dynamic field of hotel ownership? Tune in now to gain invaluable insights into hotel ownership, fair franchising, and legal advocacy. Join us as we explore the challenges and opportunities facing hotel owners and the strategies to succeed!The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/35Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, we speak with Dina Belon, the  Chief Operating Officer at Staypineapple Hotels Inc. We dig into how StayPinapple's unique brand combines creativity, sustainability, and exceptional guest experiences to redefine hospitality. In this episode, you'll discover:    • How StayPineapple is capitalizing on authenticity to create unique guest experiences    • How to get started with sustainability and build a green team     • How StayPineapple threw away the scripts to create an authentic cultureThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/34Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, join us as we venture to the highly anticipated Independent Lodging Congress (ILC) in Denver.ILC is a gathering like no other, where owners and operators of independent hotels come together to discover, collaborate, and generate groundbreaking ideas. This is the place where industry leaders converge to shape the future of independent lodging. We'll provide you with an exclusive inside look at the vibrant atmosphere and dynamic discussions that unfold at ILC. Join us, as we engage with industry experts, thought leaders, and innovators who are shaping the landscape of independent hotels.In this episode, you'll discover: What makes ILC a unique and essential event for independent hoteliers. What leading independent hoteliers are doing to make their properties stand out. What's coming up next for the Independent Lodging Congress The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/33Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Have you ever wondered who represents and advocates for the Hospitality Industry to government leaders and policymakers?Today we get to meet the man who leads that organization. Our guest today is the President & CEO of the American Hotel and Lodging Association, Chip Rogers.In this episode, Chip shares his insights on the latest trends in the hospitality industry, including the rise of sustainable tourism and the increasing demand for personalized travel experiences. He also discusses the impact of the labor shortage on hotels, restaurants, and other hospitality businesses, and offers strategies for attracting and retaining top talent. Tune in now to meet Chip Rogers and learn about the state of the industry in 2023.In this episode, you'll learn: Who Chip Rogers is and what he does for the hospitality industry What are the changing needs of travelers and how the industry needs to adapt How is the labor shortage impacting the hospitality industry What strategies hospitality businesses can use to attract and retain top talent What you can expect at The Hospitality Show this year in Las Vegas This Episode is sponsored by CartStack RezRecover. You don’t have to have a “shopping cart” to have a cart abandonment problem! RezRecover works the same for online booking engines as it does for ecommerce websites, by tracking your almost-customers, and sending them conversion focused emails, SMS messages and push notifications to get them back to complete their purchase.The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/Exclusive Cartstack discount for The Modern Hotelier Listeners: Exclusive Cartstack discount for The Modern Hotelier Listeners: https://www.cartstack.com/sign-up/?cp=rezrecover&partner=modernhotelierFor full show notes head to: https://themodernhotelier.com/episode/32Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Hoteliers, what is your most valuable asset?Our guest this week strongly believes it's people (we agree). Ashok Patel is the Chief Development Officer at Jamsan Hotel Management and he joins the show to talk about why it's essential to protect your most valuable asset: your people.In this episode, you'll learn: The importance of strategically thinking about the safety of your team Some of the ways that Jamsan Hotel Management is using technology to help with risk mitigation The cost savings that implementing risk mitigation can have Why, these days, flexibility as an employer is required to attract and retain staff This Episode is sponsored by WrkSpot: Your total hotel experience and a better way to manage and connect your people, processes, and properties.Produced, edited, and published by Make More MediaFor full show notes and more information head to: https://themodernhotelier.com/episode/31Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

How can you help your staff focus on the most important tasks?Have you tried a hologram?Well... that might just be the answer.In this episode, Andre Smith & Marnix Lock, the Founders of Holoconnect, join us to talk about how they came up with Holoconnects, how holograms are being used in hospitality, and so much more!In this episode, you'll learn: How holograms are being used to increase efficiency and allow staff to do more important tasks The origin behind the idea for Holoconnects Why now is a good time to consider implementing holograms Produced, edited, and published by Make More MediaFor full show notes and more information head to: https://themodernhotelier.com/episode/30Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

Can you eliminate all administrative tasks from hotels?That's the goal of Thomas Furulund and CIC Hospitality. They've even started implementing some new groundbreaking technology to help them in their mission. The new tech? Holographic front desk agents. Hear more about it in this episode!In this episode, you'll learn: How CIC Hospitality is using holograms to reduce administrative tasks The importance of finding and working with the right supplier when implementing new technology What parts of a hotel are easier and more different to automate. Produced, edited, and published by Make More MediaFor full show notes and more information head to: https://themodernhotelier.com/episode/29Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

We're kicking off our 2023 episodes by getting to know the team behind the Modern Hotelier a bit better. In this episode, David and Steve introduce our producer Jon, and they all ask each other questions. We hope you enjoy getting to know the team! Next week we'll be back to our normal schedule of sharing conversations with the best leaders, innovators, and influencers in the industry!Produced, edited, and published by Make More MediaFor full show notes and more information head to: https://themodernhotelier.com/episode/28Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

Being an independent hotelier is hard. Sometimes it can feel like you don't have the infrastructure, resources, and knowledge you need to stay afloat or keep growing. Preferred Hotels & Resorts is the world's largest independent hotel brand, representing more than 700 distinctive hotels, resorts, residences, and unique hotel groups across 80 countries. So, they know a thing or two about supporting independent hoteliers. And this week we have Christopher Ahlgrim, who is the Vice President of Development at Preferred Travel Group. We talk about the evolution of the Preferred Travel Group and how they successfully manage independent properties and equip and support hoteliers. In this episode, you'll learn: Why luxury hotels need to get refocused on service again How independent hoteliers can increase their sustainability efforts About what the Preferred Travel Group does and how they impact independent hoteliers The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more info head to: https://themodernhotelier.com/episode/27

Managing resort properties is a tall task. Our guest today, Tom Luersen, says it's like running a small town. Tom is currently the president of Coral Tree Hospitality and has over 20 years of experience in managing properties such as Kingsmill Resort, Woodland Resort, and overseeing multiple properties for Destination Hotels and ResortsIn this episode, you'll learn: The benefits of operating as an independent Why independent properties need a different type of leader than brands do How you can maximize revenue by being a pre-arrival concierge Why it's important to empower and provide autonomy to those working on property The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more info head to: https://themodernhotelier.com/episode/26

This week on the podcast, we have Barak Hirschowitz who is the president of the International Luxury Hotel Association. We talk about his career and transition from being an award-winning chef in South Africa to focusing on luxury hospitality.In this episode, you'll learn: Why it's better to wash lettuce in the best restaurant than to be head chef at the worst What the International Luxury Hotel Association is The ONE question that you need to as yourself when implementing technology How luxury hotels lead the way in hospitality The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More Media

Rupesh Patel has a wealth of knowledge in owning and operating hotels. It's in his blood.He grew up the son of a hotelier and eventually became the CEO and President of Zenique hotels.He is now a Partner at Verakin Capital and is putting his intimate knowledge of hotel operation and ownership to use investing in hotels and also investing in and advising hospitality tech companies. In this episode, you'll learn: Why technology is even more important for properties struggling with staffing How implementing technology the right way can actually improve the guest experience The value of working with like-minded individuals and companies Why you should make business and investment decisions based on data The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor show notes and more info, head to: https://themodernhotelier.com/episode/24

The emergence of Vacation Rentals has been one of the biggest disruptions to hotels and the travel industry in the last few decades. Steve Milo has grown VTrips from 1 property to over 7,000 properties. Find out why he believes vacation rentals are so popular and why there is still massive opportunity in this growing industry,In this episode, you'll learn: How Steve got his start as an entrepreneur Why it's essential to understand financing and accounting when growing a business The reasons why vacations rentals have become so popular Why there is still a massive opportunity in vacation rentals The problems with vacation rentals and what Vtrips is doing about it The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more info, head to: https://themodernhotelier.com/episode/23

Most things in life are either memorable or forgettable. Which one is your hotel?How can you stand out from the crowd and be memorable?Bashar Wali, the Founder and CEO of This Assembly & Practice Hospitality, has some great insights on how independent Hoteliers can stand out. He joins the show to talk about: How a good internal culture is the key to providing great guest experiences The importance of being a "memorable" hotel (and how you can be memorable) Why being "you", having a thing that you own, and being unapologetic about it, is the way to stand out His infatuation with water pressure Why hospitality isn't rocket science  How emotional intelligence is important for providing a "luxury" experience.  The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more info, head to: https://themodernhotelier.com/episode/22

Peter Gould, CEO of RendezVerse, joins the show to talk about how the Metaverse will impact the future of hotels and events.In this episode you'll discover: The impact the metaverse can have on event planning  How virtual reality can help make travel more green Why hotels won't have websites in 10 years Why finding great new places is a challenge facing hospitality The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more info, head to: https://themodernhotelier.com/episode/21

How do you up your game as a hotelier?Bruce Jordan is known as the MJ of hotels. He's the managing partner of Hotel Guest Management and specializes in turning around underperforming properties. This week he joins the show to share some of his insights with us.In this episode you'll discover: Why it's important to take every opportunity to learn How you can set the standard for your employees Some ways you can use marketing to increase your revenue Why it pays off to think outside the box The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more, head to: https://themodernhotelier.com/episode/20

What is the ONE thing that you need to focus on as aJosiah Mckenzie believes it's hotel operations. When you get the operations right... Marketing becomes easier Sales become easier Staffing becomes easier Josiah joins the show to talk about hotel operations as the holistic approach to running a successful hospitality business. In this episode you'll discover: Why there has never been a better time to be in the hospitality industry How operations can unlock value  Why we might be in the rebirth of hospitality right now Why increasing technology may make the human element more valuable than ever The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more head to: https://themodernhotelier.com/episode/19

Are you telling a story with your hotel? Your brand? Your marketing? Humans are wired to understand and connect with stories. If you're not weaving storytelling into your messaging you may be missing out.Regitse Rosenvinge joins us from Denmark to talk about the importance of storytelling, how it attracts customers, makes them feel safe, and creates brand loyalty. Regitse is communications and social media consultant for hospitality brands and hotels. We also talk about the difference between US and European hospitality and the challenges facing each right now. In this episode you'll discover: Why it's important to utilize storytelling in your messaging The differences between US and European hospitality and service David's biggest pet peeves The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more head to: https://themodernhotelier.com/episode/18

This week we talk marketing with Alan Young who is the President and Co-Founder of Puzzle Partner, who are experts in content marketing for B2B Hotel and Travel Tech companies.In this episode you'll discover: Why you need to focus on what you're good at, to provide value to your target The importance of simplifying your messaging, especially as hospitality tech companies. People want personalization more than ever, we need to provided our customers with choice.  The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/17

Do you think data is "sexy"? Do you know how to drive revenue through understanding the data and utilizing technology?Well, our guest today, Gaurav "GB" Sharma definitely does. GB is the Executive VP of EOS Hospitality, he's a self-proclaimed data nerd, and he has extensive experience driving revenue through technology for hotels. Previous to EOS, he was the CRO at The Impulsive Group and served as the VP of Revenue & Distribution in multiple different regions for Highgate. We're excited for you to get to know GB and pick up some insights on how to generate more revenue through technology.In this episode you'll discover: How understanding data can be exciting and extremely important in understanding how to generate revenue. Why folks in the Hospitality Industry need to learn from each other when it comes to technology. The importance of understanding storytelling and weaving it through digital messaging.  The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/16

Like it or not online reviews are an important part of your properties' online presence. But how do you make sure you get good reviews?And what do you do with negative reviews? Do you avoid them? Ignore them? Or do you take that feedback and information to improve your guest experience?Our guest today says that feedback is a gift. Adele Gutman is a Hospitality Culture, CX and Guest Experience Expert. She currently is the Host of the Get Great Guest Reviews podcast and formerly was the Vice President of Sales, Marketing, and Revenue at the Library Hotel Collection. While at the Library Hotel Collection they had the highest guest satisfaction in the world. She knows a thing or two about getting great guest reviews and shares her expertise on how to improve guest satisfaction. We think you'll learn a lot from this one!In this episode you'll discover: Why making sure your online presence accurately reflects what guests can expect is critical.  The importance of actually solving problems to help your team Why feedback is a gift The mindset that is the biggest challenge to hospitality currently How to work with your team to come up with solutions and generate buy-in The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and links head to: https://themodernhotelier.com/episode/15

The Independent Lodging Congress's Indie Cultivate helps to support innovation and start-ups in hospitality and travel. On this episode we announce and talk to the seed round winner.You ever wish you could control the weather? Make the rain hold off until after your beach trip? You might not be able to prevent bad weather, but one company believes that you shouldn't have to pay for it. The winner of ILC's Growth round is Sensible Weather. Sensible Weather is a climate risk technology company that de-risks weather for both travel partners and consumers. They offer a partner-branded Weather Guarantee service that automatically reimburses travelers when bad weather impacts their in-trip experience. Through proprietary climate data and risk analytics platform, they can calculate Weather Guarantee pricing in real time, generating new revenue for partners and enhanced experiences for travelers. Sensible believes that bad weather isn't something you should have to pay for. In this episode you'll discover: Why you shouldn't have to pay for pad weather How constraints help companies do better How bad weather insurance works How to create a great work culture The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/14

The Independent Lodging Congress's Indie Cultivate helps to support innovation and start-ups in hospitality and travel. On this episode we announce and talk to the seed round winner.Have you ever been traveling or in a new city and you just can't decide where you should eat? Or have you ever gotten a bad recommendation from a friend? Maybe it's their favorite spot, but it's just not really your vibe?Sure, you can check the google reviews and ratings, but how can you be sure to find a place that you will actually enjoy?What if there was an app our there that took your personal preferences, taste tests, and reviews into consideration to recommend places it knows you'll enjoy? Maybe even help you find your new favorite place?Well, good news! The winner of Indie Cultivate's seed round is the Course Restaurant Guide. The founder and CEO, Josh Sapienza joins us to tell us how they have designed the app and taken more time to make sure they can serve you better, hopefully guiding you to your new favorite spot.In this episode you'll discover: The idea behind the Course Restaurant Guide The importance of taking time to get to know your guest Why you need to get a mentor The experiences and failures of launching companies and apps The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/13

David and Steve recently took the show on the road to HITEC 2022 in Orlando, FL. Tune in for some live, in-person interviews from the show floor.Venkat Sakamuri, Ira Vouk, Joss Schaap and Yasmine Mustafa stop by to share their thoughts on HITEC 2022.The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/12

Being an Independent Hotel is challenging on all fronts. You don't have the support or resources of the big brands and yet you're likely having to pay much more for your tech stacks and services.Curator wants to fix this. That's why we were so excited to have Jen Barnwell, the President of Curator, on the show.Curator's mission is to have independent hotels join forces and get the power of scale without sacrificing the spirit of independence. They get all the tools to help make hotels run their best, without all the rules that make big brand hotels the same everywhere you go. That means freedom to keep focusing on guests and their experience above all else.Jen also shares her advice that got her where she is today: take in as much as you possibly can. She wanted to be in every meeting and a part of every new project. Whether you're an independent hotelier or just getting starting in hospitality, there is something in this episode for you.In this episode you'll discover: What makes independent hotels so special How independent hotels can be stronger together Why it's import to take in as much as you can The importance of empathy in leadership The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor Full show notes head to: https://themodernhotelier.com/episode/11

In this special episode Dr. Richie Karaburun, the director of the Tisch Center of Hospitality Innovation Hub Incubator, joins us to talk about NYU's Hospitality Innovation Hub Incubator Program and announce this season's winner. The winner's co-founder, Andrea Garrido, also joins us. She talk about the idea that started Chixa and why she's passionate about it. She also shares their plans for bringing Chixa to the market.In this episode you'll discover: What the NYU Hospitality Innovation Hub Incubator is The winner of this season's incubator The family recipe that sparked the idea for Chixa Why commitment, passion, and the ability to use resources well is essential for any start-up. The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/10

What exactly is the MetaVerse? And how can it impact the hospitality and travel industry?Michael Cohen is an innovative tech leader and a MetaVerse advisor. Currently, he is the an advisor and board member at Ugo Virtual and an advisor for Messerschmitt Systems. He joins us to talk about what the MetaVerse is and how virtual reality and augmented reality can impact the hospitality & travel industry. In this episode you'll discover: What the MetaVerse is Why you need to have the virtual reality & augmented reality tools in your toolbox How hotels can start implementing this technology The benefit of using virtual & augmented reality for training and staff retention Why implementing this technology is a slam dunk for the hospitality industry The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/9

Our first ever in-person episode! And in Las Vegas, no less! We're very excited to share our conversation with Judy Chen, who is the VP of Development at Dream Hotel Group.Judy has experience in architectural design and real estate development and a focus on luxury lifestyle hotels, food & beverage, nightlife, and private members club. She joins us to share her insights on developing a property in Las Vegas, being creative when dealing with challenges, and the importance of being well-read. In this episode you'll discover: How every experience we have is relevant for the next step. The importance of being well-read. How to be creative when faced with issues and limitations The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head here: https://themodernhotelier.com/episode/8

Why should hoteliers embrace technology? How can it help provide a better guest experience? And what are the most essential technologies for modern hoteliers to implement today?Sarah Eustis started out as a housekeeper in her family's hotel. Now, she is the CEO of Main Street Hospitality which operates over 10 fantastic independent hotels located in the North East. In between, Sarah held leadership roles in the fashion industry working on operations, marketing, design, and development for brands like Ralph Lauren, Gap, and Limited Brands. With that background she is very focused on design and how spaces are designed to foster connection with guests and between guests. We're excited to share this conversation with Sarah Eustis!In this episode you'll discover: Why it's important to surround yourself with people smarter than you How to foster connections Why you might need to look in the mirror if you're having a hard time finding and keeping staff How what you do impacts how guest feel The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/7

Have you ever had an experience that completely blew you away? That left you thinking, "it can't possibly be this good"? Where the service was just sublime?CEO, Dr. Jeffrey O, and St. Justine Hotels and Residences are aiming to provide this level of service. They are building modern luxury on the cornerstones of beauty and consistency. Dr. Jeffrey O is an author, educator, motivational speaker, as well as a self proclaimed service evangelist and he joins us to share his experience in building St. Justine Hotels and Residences, his insights on providing exceptional services, his writing, and so much more!In this episode you'll discover: Where Dr. Jeffrey finds inspiration for his writing Why consistency is so important How training staff well is essential The power of recognize people and their work For full show notes head to: https://themodernhotelier.com/episode/6The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More Media

What is independent hospitality? What does it mean to be an indie hotel? And what are the things you need to do to succeed as an independent hotelier?Andrew Benioff is the the Founder and Chairman of the Independent Lodging Congress, Founder and Chairman of the Philadelphia Real Estate Council, and an advisory board member of the Hotel of Tomorrow. He has unique cross-section of experience in hospitality, real estate, and investment banking and is a forward thinking voice in independent hospitality. He joins us to talk about what independent hospitality means and how you can succeed as an indie hotelier.In this episode you'll discover: What it means to be independent in hospitality The importance of understanding the community you're in How can you succeed as an independent hotelier Why some of the bigger luxury brands are losing their way Where true hospitality comes from What makes ILC events unique  The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More Media

How can you provide a better guest experience? What does it take to be an award winning concierge? And what is groove theory??Sarah Dandashy joins the show to share her expertise. Sarah was an award winning concierge, but now as a content creator travel expert and hospitality, author and consultant. Sarah has worked in some of the best hotels in the country, including The Peninsula, Four Seasons and Fairmont hotels and was the head concierge at London west Hollywood.Sarah has grown Ask a Concierge from a vlog to a multimedia platform with over 200,000 followers. She also has her own podcast called Say Yes To Travel and released her first book this past November called "Hospitality From Within".In this episode you'll discover: How to provide a better guest experience How an award winning concierge approaches tough requests Why serving in the hospitality industry can be such a joy Sarah's advice for those getting started in hospitality For full show notes head to: https://themodernhotelier.com/episode/4The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More Media

Hotel guests' needs and expectations are evolving. How does the hospitality industry evolve with them to set proper expectations and provide a great experience? Ellis Connolly, CRO of Laasie, joins us to to shed some light on these questions and much more. Ellis has a wealth of experience with hospitality and travel technology companies. He was the the CRO and Executive VP of TrustYou, the Senior VP and Head of Sales at Rainmaker Group (acquired by Cendyn), and the Senior VP of Business Development at Zingle before becoming the CRO at Laasie. Ellis talks about the need to be transparent and properly set guest expectations, how to be relentless in your pursuits, and so much more. We're excited to share this conversation with you!In this episode you'll discover: The need for transparency What's changing with how consumers are thinking of loyalty programs Why you should relentlessly pursue everything The opportunity in many different sectors of the hospitality industry  The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/3

Why should hoteliers embrace technology? How can it help provide a better guest experience? And what are the most essential technologies for modern hoteliers to implement today?Max Starkov joins us and shares us to share his insights on all things tech. Max has a wealth experience with technology within hospitality. He is currently a professor of hospitality technology at NYU and has founded and served as president and/or CEO for numerous online travel startups such as: NextGuest, Travelbreak.com, and WhaleMedia Technologies.In this episode you'll discover: Why hotelier need to embrace technology What the most essential technology to implement right now is. Max's background and growing up in Bulgaria. Max's advise for aspiring hospitality professionals.  The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes, head to: https://themodernhotelier.com/episode/2

What does the hospitality industry suck at? How can you implement technology, but still maintain a personal touch? And what made Anthony laugh so hard he fell out of his chair??Anthony Melchiorri, creator and host of Hotel Impossible, President of Argeo Hospitality, co-host of the No Vacancy Podcast, and keynote speaker joins us to share his insights on leading high level teams, implementing technology, some behind-the-scenes stories of Hotel Impossible, and so much more!In this episode you'll discover: When not to be creative. What the hospitality industry sucks at. How to implement technology and keep a personal touch. Why it's important to maintain high standards for your team. The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head here: https://themodernhotelier.com/episode/1

Stayflexi presents a new podcast: The Modern Hotelier. Each episode we will talk to industry experts about the modern trends, technologies, and strategies to help you succeed as a modern hotelier.