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The Mind Tools L&D Podcast Profile

The Mind Tools L&D Podcast

English, Finance, 1 season, 395 episodes, 3 days, 5 hours, 39 minutes
About
The Mind Tools L&D Podcast is a must-listen for anyone involved in Learning and Development or Human Resources. The weekly show features regular appearances from the Mind Tools team plus special guests to get right to the heart of issues affecting the L&D and HR communities. From learning needs analysis and evidence-based practice through to the impact of technology on work and hot topics at industry conferences, you'll get critical insights into the world of work, performance and learning.
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390 — Joining forces with your brain

As learning designers, we’re ultimately in the business of trying to help people build new connections in their brains. To do this effectively, we need to have a fundamental understanding of how the brain works. But how far down the neuroscience rabbit hole do we need to go?   In this week’s episode of The Mind Tools L&D Podcast, Ross Dickie and Ross Garner are joined by Lauren Waldman, learning scientist, consultant, and founder of Learning Pirate. We discuss: ·       Lauren’s journey to deepen her understanding of how the brain works; ·       how much learning designers need to know about neuroscience to be effective in their roles; ·       the cost of L&D’s continual focus on the ‘shiny and the new’. To find out more about Lauren’s work as Learning Pirate, head to: https://www.learningpirate.com/. You can also view a trailer for Lauren’s ‘Joining Forces with Your Brain’ series here. In ‘What I Learned This Week’, Ross Garner mentioned the ‘Battle of the Eclipse’. Ross Dickie recommended the documentary STEVE! (martin) a documentary in 2 pieces. For more from us, including access to our back catalogue of podcasts, visit mindtools.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Dickie ·       Ross Garner ·       Lauren Waldman
4/16/202435 minutes, 31 seconds
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389 — Coaching for all

As a conversation approach and development tool, coaching is a highly effective option for everyone – not just the executive suite. Professional coaches are expensive, so how can large organisations give all of their employees the chance to be coached and for coaching conversations to be the norm?    In this episode of The Mind Tools L&D Podcast, Gemma is joined by Mina Papakonstantinou, Manager in the Leadership development team at Deloitte and team mate Claire Gibson to discuss upskilling internal coaches at scale. We talked about: ·       the benefits of creating a coaching culture ·       designing and facilitating a coaching skills programme for thousands ·       measuring and evaluating a coaching programme. In what I learnt this week, Gemma talked about oathing stones – a wedding ceremony ritual. You can read about it and other options: humanism.scot/ceremonies-blog/wedding-ceremony-rituals/ Claire found out about how money is made. Check out this really funky piece on it here:  refinery29.com/stories/how-stuff-is-made-money/ For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Gemma Towersey ·       Claire Gibson ·       Mina Papakonstantinou 
4/9/202426 minutes, 22 seconds
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388 — Public speaking in L&D

Whether you’re delivering workshops, speaking at conferences, presenting to senior leaders, or even hosting L&D’s favorite podcast, public speaking is a critical skill for learning professionals. So how do you develop this skill, and how do you manage your nerves when speaking publicly?   In this week’s episode of The Mind Tools L&D Podcast, Ross D and Lara are joined by Samantha Tulloch, public speaker and business-transformation consultant. We discuss: ·       the nuances of public speaking in an L&D context, ·       techniques that can help you prepare and deliver effectively, ·       strategies for managing nerves and anxiety. During the discussion, Ross D referenced our previous episode with Andrea Pacini. In ‘What I Learned This Week’, Samantha mentioned the little-known Steven Bartlett. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Dickie ·       Samantha Tulloch ·       Lara Kidd
4/2/202440 minutes, 54 seconds
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387 — Bringing spaced practice into workplace learning

One-off learning interventions are frequently the ‘go to’ solution for workplace learning teams, but we know that spaced repetition and retrieval practice are more effective. How do we get past organizational constraints that make this difficult? In this week’s episode of The Mind Tools L&D Podcast, Tony Manwani from People Unboxed joins Ross Dickie and Ross Garner to discuss: ·       The problems with one-off interventions ·       Science-backed principles to make an impact ·       How Tony’s ‘BentoBot’ tool puts those principles into practice. For a recent replication of Ebbinghaus’ ‘forgetting curve’ experiment, see: Murre, J. M., & Dros, J. (2015). Replication and analysis of Ebbinghaus’ forgetting curve. PloS one, 10(7), e0120644. For more on the ‘Leitner system’ see the overview on Wikipedia. For the LTEM model, referenced by Ross D, see Dr Will Thalheimer’s website. In ‘What I Learned This Week’, Ross G recommended Perplexity.ai. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   For more from Tony and People Unboxed, see peopleunboxed.co.uk. For BentoBot, see bentobot.com. Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner ·       Ross Dickie ·       Tony Manwani
3/26/202432 minutes, 49 seconds
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386 — How do we leverage AI for education?

Throughout the first few months of this year, we’ve been exploring artificial intelligence for L&D. In episode 377, Donald Taylor gave us the context on the extent to which L&D pros are using AI In episode 379, Ross Steven offered advice for getting started. This week on The Mind Tools L&D Podcast, Ross and Owen were joined by Kacper Lodzikowski, Vice President of AI Capabilities at Pearson, to discuss the opportunities that AI presents for education.  We discuss: ·       Why AI presents such a challenge for educators ·       Balancing those challenges with opportunities ·       What those opportunities are and where to embrace them. During the discussion, Kacper referenced his paper: Łodzikowski, K., Foltz, P. W., & Behrens, J. T. (2023). Generative AI and Its Educational Implications. arXiv preprint arXiv:2401.08659. To find out more about our own AI-powered ‘difficult conversation’ tool, see AI Conversations. In ‘What I Learned This Week’, Owen recommended the TV show Poker Face. Ross G referenced ‘The Long Goodbye to Saturn’s Ring’, published in The Atlantic. Kacper referenced Ethan Mollick’s newsletter One Useful Thing and Gary Marcus’ newsletter Marcus on AI. Ross G shared a letter that was possibly written to Marilyn Monroe from John Steinbeck. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business/. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers:   Ross Garner Owen Ferguson Kacper Lodzikowski
3/19/202439 minutes, 57 seconds
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385 — Building a modern learning ecosystem

Today’s workplace is one where change is the norm. Learning is critical in this environment, but supporting learning isn’t just about creating content.  In this week’s episode of The Mind Tools L&D Podcast, JD Dillon joins Ross Dickie and Ross Garner to discuss his book, The Modern Learning Ecosystem. We cover:  Why JD’s book includes ‘learning’ in its title, even though it’s not really about learning;  The role of influence, and what L&D can do to earn it;  The six key tasks of L&D, and how to build a modern learning ecosystem.  To find out more about The Modern Learning Ecosystem, head to jdwroteabook.com.  In ‘What I Learned This Week’, Ross G referenced ‘The Long Goodbye to Saturn’s Ring’, published in The Atlantic.  JD mentioned the Space 220 restaurant at Disney World, and talked about how he is using Yousician to learn guitar.  For more from us, including access to our back catalogue of podcasts, visit  mindtools.com/business/ There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers     If you'd like to share your thoughts on this episode, connect with our speakers:  Ross Garner  Ross Dickie  JD Dillon 
3/12/202443 minutes, 1 second
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384 — What will be hot in workplace L&D in 2024?

Donald Taylor describes this year’s Global Sentiment Survey as the ‘unsurprising survey’. Predictably, artificial intelligence topped the table by some margin. But the results of this year’s survey still tell us a lot about how L&D perceives itself and the challenges we face as a profession. In this week’s episode of The Mind Tools L&D Podcast, Donald joins Ross and Owen to parse the results of the Global Sentiment Survey 2024. We discuss: ·       How L&D views the benefits and challenges associated with AI ·       The non-AI topics which gained popularity this year ·       Declining interest in collaborative/social working and coaching/mentoring  ·       The potential risks of L&D’s current obsession with AI To read the Global Sentiment Survey report for yourself, head to Don’s website. During our discussion, Owen mentioned responses to the GSS from our own Gent Ahmetaj and Ross Garner. In ‘What I Learned this Week’, Owen referenced Ben Thompson’s newsletter, Stratechery. Ross mentioned how he’d followed Wirecutter’s recommendations (which he learned about through Owen) to buy a new pair of earphones. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business/ There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Dickie ·       Owen Ferguson ·       Donald Taylor
3/5/202440 minutes, 45 seconds
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383 — Designing learning for the charity sector

While there are often constraints in charity’s learning budgets, it’s actually this limitation that can point the way to more efficient and effective learning design and development. There’s much that the corporate learning world can learn from this.  In this episode of The Mind Tools L&D Podcast, Gemma is joined by Gill Chester, Director of Little Man Project and Ross Dickie to discuss creating learning for organisations on a mission to change the world for the better. We talked about: Resourcefulness and creativity throughout the design process The importance of developing relationships with stakeholders  Incorporating evaluation into the design process. In What I Learnt this Week, Ross discussed the findings of some research on subtitles. You can watch the video here: Do Subtitles Help Learning? Gill mentioned eLearning Unlocked, a 12-month programme that she’s running. You can find out about Little Man Project and the programme here: https://www.littlemanproject.com/ Gemma learned a new word – suspire - thanks to Susie Dent. Her Tweet is here: https://twitter.com/susie_dent/status/1325118435546816512 For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business/. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: Gemma Towersey Ross Dickie Gill Chester  
2/27/202442 minutes, 29 seconds
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382 — You don’t have to talk to add value

As experts, managers or leaders, we often seek to help others by talking, talking, talking. But what if we didn’t talk and just listened? This week in The Mind Tools L&D Podcast, Ross and Gemma are joined by Georgie Rudd, an executive coach, to discuss the trials and delights of listening. We explore: ·       reasons that we don’t listen well ·       the consequences of not listening (and of listening!) ·       how we can improve listening skills. Georgie recommended Nancy Klein as an expert on listening and techniques to improve. Time to think is a good place to start: amazon.co.uk/Time-Think-Listening-Ignite-Human/dp/0706377451 You can find out more about Liz Wiseman’s concepts of multipliers and diminishers in her book Multipliers: amazon.co.uk/Multipliers-Best-Leaders-Everyone-Smarter/dp/006239066X In ‘What I Learned This Week’, Gemma spoke about the widest fairy ring in the world. John Wright reports that it’s around 800m across in A spotter’s guide to countryside mysteries, but a quick internet search revealed this to be a questionable fact.  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  And, this week, we’re giving a special shout out to our Learning Performance Benchmark. Not sure how your L&D function is performing? Find out now, for free: mindtools.com/business/products/lpb/ Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on LinkedIn: ·       Gemma Towersey ·       Ross Dickie  ·       Georgie Rudd Georgie can also be contacted via her website: https://www.ruddcoaching.co.uk/
2/20/202437 minutes, 55 seconds
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381 — Are you a trusted learning advisor?

We often hear that learning and development needs a ‘seat at the table’. But how do we get there? How do we build credibility, tackle real issues, and demonstrate value? In this week’s episode of The Mind Tools L&D Podcast Ross and Owen are joined by author, academic and L&D pro Dr Keith Keating to discuss: Whether L&D are changemakers or order takers How we change the perception of L&D The extent to which L&D pros must sell themselves, their ideas and their profession. During the discussion, Ross G referenced To Sell is Human by Dan Pink. Keith’s book is The Trusted Learning Advisor, available now from Amazon (US / UK). In ‘What I Learned This Week’, Owen gave a glittering endorsement of a sensational new science fiction writer (Ross G). Subscribe for updates. Ross recommended alternative movie posters, collected in a thread from All The Right Movies. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Or you can email [email protected] Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner ·       Owen Ferguson ·       Dr Keith Keating
2/13/202444 minutes, 46 seconds
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380 — A holistic approach to workplace wellbeing

What does an effective workplace wellbeing strategy look like? For some organizations, it’s fruit boxes and staff discounts. For consultant and author Liggy Webb, it’s a holistic approach that factors in the physical, social, mental, financial, digital, environmental and spiritual health of colleagues. In this week’s episode of The Mind Tools L&D Podcast, Ross and Nahdia are joined by Liggy to discuss: The benefits of a more structured approach to wellbeing   How to approach each of the ‘7 Wisdoms of Wellbeing’ The role of personal responsibility in wellbeing. For more from Liggy, check out her website: liggywebb.com You can also check out her Future Human series, available now. In ‘What I Learned This Week’, Nahdia recommended ‘The impact of bad news, compassion fatigue, and the psychology of whistleblowing’ from All In The Mind. Ross recommended Lauren Bacall’s autobiography, By Myself and Then Some. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Or you can email [email protected] Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner Nahdia Khan Liggy Webb
2/6/202442 minutes, 47 seconds
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379 — How many Rosses does it take to adopt AI?

Artificial Intelligence (AI) generally and Large Language Models (LLMs) specifically have been all the rage over the past 12 months. Should you care?  In this week’s episode of The Mind Tools L&D Podcast, Rosses Garner and Dickie are joined by learning strategist Ross Stevenson to discuss:  The current state of AI  The extent to which L&D pros should pay attention to ongoing developments  Tips for making the most of AI tools, especially ChatGPT.  During the discussion, Stevenson referenced ‘custom instructions’ for ChatGPT. These help tailor ChatGPT’s responses to your prompts, and mean you don’t need to add background information to every prompt. See his video on the topic for guidance.  He also recommend Perplexity AI. See: perplexity.ai  In ‘What I Learned This Week’, Dickie recommended the Fit Bod app.  Garner discussed the rise (and subsequent fall) of Quora.  For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Or you can email [email protected]   For more from Stevenson, see Steal These Thoughts.  Connect with our speakers     If you'd like to share your thoughts on this episode, connect with our speakers:  Ross Garner  Ross Dickie  Ross Stevenson 
1/30/202441 minutes, 20 seconds
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378 — Management development: Doing more with less

Jackie Kennedy is Learning and Development Lead at London Borough of Camden, where work contexts range from libraries and schools to waste management and social care. How do you develop managers in these diverse contexts, with a public sector budget? In this week’s episode of The Mind Tools L&D Podcast, Jackie joins Ross Garner and Owen Ferguson to discuss:   The unique challenges faced by local government   How to develop a management development programme without providing any ‘teaching’   The role of digital in Camden’s L&D strategy. To read more about how London Borough of Camden leverage the Mind Tools on-demand content library, see our case study. In ‘What I Learned This Week’, Ross discussed his article for People Management, written with Gemma Towersey and our automated companion The L&D Dispatch GPT: ‘What we learned from seven years running an L&D podcast’. Jackie discussed ‘eating the frog’. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Or you can email [email protected] Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner ·       Owen Ferguson ·       Jackie Kennedy
1/23/202438 minutes, 41 seconds
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377 — AI in L&D: The State of Play

Since the launch of ChatGPT in late 2022, AI has seldom been out of the news. Such is the pace of change, it can feel difficult to keep up. But how is L&D actually using this technology? What do learning professionals perceive as the benefits of AI, and what are the barriers to implementation? In this week’s episode of The Mind Tools L&D Podcast, Ross Dickie and Owen Ferguson are joined by Donald Taylor to discuss a report he co-authored with Egle Vinauskaite, which seeks to answer some of these questions. We discuss: ·       The current state of play of AI in L&D, ·       The expected benefits of using AI in L&D, ·       The technological and business barriers to deploying AI in organizations.   To read the full report, AI in L&D: The State of Play, head to Don’s website. In ‘What I Learned this Week’, Owen mentioned CGP Grey’s focus on ‘themes’ (as opposed to resolutions) as a method for achieving long-term personal and professional goals. Check out this video to find out more. Ross D recommended the Netflix documentary 14 Peaks: Nothing is Impossible, exploring Nimsdai Purja’s attempt to summit all fourteen of the world’s 8000-metre mountains in under seven months. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Dickie ·       Owen Ferguson ·       Donald Taylor
1/16/202433 minutes, 56 seconds
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376 — Enhancing the employee experience

How much thought does your organization give to the Employee Experience? And what tools can you use to enhance it? In this year’s first episode of The Mind Tools L&D Podcast, Ross Garner and Owen Ferguson are joined by Danny Seals to discuss his new book The Insightful Innovator: How to level up your Employee Experience. We discuss: ·       The advantages of strengthening the Employee Experience ·       How ‘designing a relationship’ can set your projects up for success ·       Tools and techniques to enhance the Employee Experience.   During the conversation, Danny referred to Employee SPIES (Services, Products, Interactions, and Experiences, while applying a Subscription model to work). He also refers to EVP (Employee Value Proposition). And he discussed The Ladder of Abstraction as a tool for connecting with stakeholder groups. All are discussed in more detail in his book. In ‘What I Learned this Week’, Owen recommended the research paper: Cook, A., Thompson, M., & Ross, P. (2023). Virtual First Impressions: Zoom Backgrounds Affect Judgements of Trust and Competence Ross recommended The Economist’s workplace podcast Boss Class. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    You can also email [email protected] Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner ·       Owen Ferguson ·       Danny Seals
1/9/202444 minutes, 46 seconds
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375 — Rockin’ Around The ChatGPT

It’s a wrap! In what is traditionally our ‘least listened to’ and ‘most unhinged’ episode of the year, we’re celebrating the festive season with some reflections on the biggest talking point in L&D: the emergence of generative AI. And we’re joined by special guests, ChatGPT (our first AI guest!) and Bedford Falls’ own George Bailey (making his annual appearance). Ross Garner is joined by Owen Ferguson and Ross Dick to discuss: ·       How have tools like ChatGPT and Bard evolved over the year? ·       How are we using them? ·       What’s coming next? ChatGPT then asks its own questions, with a spattering of festive zingers. And George shares his observations on the prevalence of AI, and provides an insight into the Baileys’ favourite drink at this time of year. In ‘What I Learned this Year’, Ross Dick recommended two newsletters: Platformer and One Useful Thing. And Ross G wanted to provide the phone number for Samaritans: 116 123 You can also visit their website: samaritans.org For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    You can also email [email protected] Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner ·       Owen Ferguson ·       Ross Dickie
12/19/202329 minutes, 55 seconds
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BONUS — From the desk of 'The L&D Dispatch' newsletter

Hey listeners! Here's a fun stocking filler for you: Throughout this year, Rosses D and G have been writing The L&D Dispatch, a weekly newsletter from the Mind Tools Custom team. In this bonus episode of The Mind Tools L&D Podcast, we reflect on the effort involved to write a newsletter, the personal benefits we've experienced from doing so, and how our use of AI tools for content production has evolved over the last 12 months. Never heard of it? Subscribe now at lddispatch.com
12/14/202323 minutes, 59 seconds
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374 — VR for coaching and soft skills

In the past, we’ve always talked about Virtual Reality training in the context of skills that are expensive to learn or dangerous to practice. But Lucie Coudret and the team at Cappfinity are using VR for coaching and leadership development. In this week’s episode of The Mind Tools L&D Podcast, Ross Garner and Owen Ferguson speak with Lucie Coudret, to discuss: ·       The advantages of VR for coaching and soft skill development ·       How to overcome the cost and technical hurdles of providing VR learning experiences ·       How the VR ‘fad’ has continued to evolve and improve, even if it’s not always in the spotlight, During the conversation, Lucie referenced PwC’s study into the effectiveness of VR for soft skills training. She also referenced the DICE model (Dangerous, Impossible, Counterproductive, Expensive). Details of the VR EY Summer Internship, developed by Cappfinity, are on YouTube. Ross referenced the popularity of Snapchat’s ‘My AI’, which by June of this year had been sent 10 billion messages. In ‘What I Learned this Week’, Owen recommended Lenny’s Newsletter. Ross recommended The Rest Is History podcast. For more from Lucie, see luciecoudret.com For Cappfinity, see cappfinity.com For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    You can also email [email protected] Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner ·       Owen Ferguson ·       Lucie Coudret
12/12/202346 minutes, 36 seconds
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373 — What if L&D had a marketing strategy?

Ever launch a workshop that no one attended or an e-learning module that nobody accessed? It’s surprisingly common: and one reason is that we’re not always great at marketing our L&D initiatives. In this week’s episode of The Mind Tools L&D Podcast, Ross Dick and Owen Ferguson seek to reverse this outcome with the help of Ashley Sinclair from MAAS Marketing – the world’s only (we think) marketing agency focusing specifically on L&D. We discuss: ·       Why L&D teams need a marketing strategy ·       What an effective marketing strategy looks like ·       How to measure the ROI of a marketing strategy   For more from Ashley, visit maas-marketing.co.uk Ashley’s podcast is at maas-marketing.co.uk/podcast The Mind Tools reports that were mentioned are available at: mindtools.com/business/research Ashley also mentioned the LPI’s ‘Workplace Learning Report’ In ‘What I Learned this Week’, Ross D discussed the BBC’s new series on Shakespeare., He also the Netflix series ‘Big Vape: The Rise and Fall of Juul’. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Dickie ·       Owen Ferguson ·       Ashley Sinclair
12/5/202340 minutes, 21 seconds
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372 — AI Conversations is changing how we practice power skills

Historically, if you wanted to get better at having difficulty conversations, you had to take part in embarrassing roleplays or actual high-stakes conversations. Now, thanks to generative AI tools like ChatGPT, we can practice in a safe environment with realistic responses and in-the-moment feedback.   That’s the premise for ‘AI Conversations’, a new digital learning offering from Mind Tools and Learning Pool. In this week’s episode of The Mind Tools L&D Podcast, Ross Garner and Nahdia Khan are joined by Learning Pool’s Lindsey Coode to discuss:   ·       How AI Conversations works ·       The role and importance of feedback in developing skills ·       The measurable impact on user capability after just one practice session.   During the discussion, Ross referenced the following paper: Deslauriers, L., McCarty, L. S., Miller, K., Callaghan, K., & Kestin, G. (2019). Measuring actual learning versus feeling of learning in response to being actively engaged in the classroom. Proceedings of the National Academy of Sciences, 116(39), 19251-19257. Nahdia referenced the World Economic Forum’s report ‘Jobs of Tomorrow’. In ‘What I Learned this Week’, Nahdia discussed HuddleCraft. Ross discussed ‘The False Binary in Higher Ed’ from Ben Wildavsky. To find out more about AI Conversations, visit: ·       Mind Tools ·       Learning Pool Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner ·       Nahdia Khan ·       Lindsey Coode
11/28/202336 minutes, 37 seconds
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371 — Talk to the Elephant (cause the rider ain’t listening)

Instructional designer and author Julie Dirksen’s first book, Design for How People Learn, is a core text here at Mind Tools Towers. So we couldn’t wait to speak to her about her follow-up: Talk to the Elephant: Design Learning for Behavior Change. This week on The Mind Tools L&D Podcast, Julie joins Ross Garner and Owen Ferguson to discuss: What Julie means by the ‘rider’ and the ‘elephant’ The many (often good) reasons that people don’t do what they are told Approaches for designing workplace learning that leads to behavior change. During the discussion, Ross referenced an article on willpower from the American Psychological Association. A word of caution, this is from 2012. Owen referenced Ferinand F Fournies’ book Coaching for improved work performance. In ‘What I Learned this Week’, Owen discussed the CMI’s report ‘Taking responsibility – Why UK PLC needs better managers’. Ross discussed the collective names for animals, from X user @CulturalTutor. Owen also promoted Ross’ newsletter, The L&D Dispatch, and we mentioned a recent post on how to reduce the cost of compliance training. For more from Julie, visit her website usablelearning.com For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner   Owen Ferguson Julie Dirksen
11/21/202352 minutes, 5 seconds
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370 — Thriving during the menopause

The menopause, a natural transition that women experience, is finally becoming an open discussion topic in more communities. Does this mean that women have the understanding and support they need to thrive during this time of their lives?  In this episode of The Mind Tools L&D Podcast, Gemma is joined by coach Jayne Saul-Paterson, and Nahdia Khan to discuss women’s experiences and how they can be improved. We talked about: ·       The workplace difficulties experienced by some women during their menopause transition ·       How women can seek help during this time ·       How organisations can better support women.     Jayne referenced several resources during the episode.    The BSI Group’s ‘Understanding menopause and menstrual health – Guide’   NICE Guidance Menopause: diagnosis and management   Fawcett Society report Menopause and the Workplace   balance’s Menopause homepage and Menopause at Work survey results   In What I Learnt this Week, Nahdia noted important points from the Better Management Report: ‘Taking Responsibility – why UK plc needs better managers’ For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: Gemma Towersey Nahdia Khan  Jayne Saul-Paterson RCDP  www.gspcoaching.com Instagram @coachjsp
11/14/202337 minutes, 2 seconds
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369 — A healthy dose of L&D

Healthcare is a difficult environment to work in, where decisions literally mean life or death. Combine that pressure with diverse roles, shift-based workers and difficulty getting time away from the frontline - and you have less-than-ideal conditions to promote learning and career development. So how do you support colleagues if you have an L&D role in such an organisation? In this week’s episode of The Mind Tools L&D Podcast, Ross Garner is joined by UMass Memorial Health’s Liz Ferro, Diana Avery and Matt Pfleger to discuss:  the role of digital in engaging non-desk-based workers how to create space for people in stressful jobs to learn and develop whether working in an evidence-based environment leads to more evidence-based learning design. During the discussion, Matt referenced a project that the team worked on with Ross. You can see an overview of that project on YouTube and in our case study. In ‘What I Learned This Week’, Matt referenced a Family Guy clip, which is available online. Liz discussed how you can remove a background from a video in After Effects, even when you didn’t use a green screen. Diana referenced UMass Memorial Health’s mindfulness programs. And Ross discussed President Joe Biden’s Executive Order on AI, as well as Nicholas Thompson’s concerns that it would stifle competition. For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on LinkedIn: Ross Garner Liz Ferro Diana Avery Matt Pfleger
11/7/202336 minutes, 17 seconds
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368 — Employee wellbeing at scale

In small organisations where everyone knows each other, it’s possible to spot what individuals need and offer tailored health and wellbeing support.   But what about organisations with thousands of employees?  In this episode of The Mind Tools L&D Podcast, Gemma is joined by Sanaa Khan from Lloyd’s bank and Owen to find out how larger organisations can nurture and protect their employees’ health and wellbeing. We discussed: The benefits of large organisations supporting workforce wellbeing Wellbeing goals and creating a wellbeing culture How to support the health and wellbeing of high numbers of employees. In What I Learnt this Week, Owen talked about the cost of Copilot. Here are articles from both sides of the argument:  Microsoft is losing money on Copilot The Register’s article ‘Microsoft reportedly runs GitHub's AI Copilot at a loss’  Microsoft is not losing money on Copilot ARK Invest’s newsletter ‘#388: Is Microsoft Really Losing Money On GitHub Copilot?, & More’ The rapidly decreasing costs of AI The Unsupervised Learning Substack article ‘Why Databricks Bought Mosaic and The Rapidly Decreasing Costs of AI’ Sanaa summarised research from an article in the Children, Youth and Environments journal For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business/. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on LinkedIn:  Gemma Towersey Owen Ferguson Sanaa Khan
10/31/202328 minutes, 37 seconds
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367 — Mastering multicultural facilitation

In our globalised world, we work and learn with people from diverse cultures. How can we facilitate multicultural training, for instance, so that the sessions are not only inclusive, but get the best from everyone. This week on The Mind Tools L&D Podcast, Gemma is joined by Gaëlle Watson, director of SyncSkills and our very own Nahdia Khan. We explored: The benefits and challenges of multicultural representation in facilitated sessions  How to best adapt your design and delivery approaches as a facilitator How to avoid pitfalls such as stereotyping. Gaëlle refers to a number of resources that are well worth exploring. Geert Hofstede's book Cultures and organisations: Software of the mind.   This ‘Country Comparison Tool’ from The Cultural Factor Group is based on Professor Geerte Hofstede’s research: https://www.hofstede-insights.com/country-comparison-tool?countries=france%2Cpakistan%2Csouth+africa%2Cunited+kingdom   Mind Tools explores the characteristics of countries exhibiting each dimension and what these mean for how you can most effectively work together in the article “Hoftstede’s Cultural Dimensions”: https://www.mindtools.com/a1ecvyx/hofstedes-cultural-dimensions   Gaëlle contributed to CIPD’s 2021 “Effective virtual classrooms: An evidence review”: https://www.cipd.org/globalassets/media/knowledge/knowledge-hub/evidence-reviews/effective-virtual-classrooms-practice-summary_tcm18-102661.pdf  In What I Learned This Week, Nahdia recommended a series of videos from the School of Systems Change. Here’s a link to the first video “What are systems and what is systems change?”: https://www.youtube.com/watch?v=_02X3O2kIUU&t=5s   Gemma encouraged budding language learners to check out Radio Lingua’s ‘Coffee break’ podcast series: https://coffeebreaklanguages.com/   For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers.  Nahdia Khan Gemma Towersey Gaëlle Watson - @gaelledwatson  You can find out more about SyncSkills here: https://syncskills.net/working-with-us/virtual-training-production/
10/24/202335 minutes, 2 seconds
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366 — Building online communities

In organizations, learning-oriented ‘online communities’ often bring to mind empty forums and unused Yammer groups. But what does a vibrant community of practice look like? And how do you go about building one online? In this week’s episode of The Mind Tools L&D Podcast, Ross D and Ross G are joined by Anamaria Dorgo, founder of L&D Shakers and Head of Community at Butter, to discuss: ·       the benefits of online communities of practice ·       how to build and maintain online communities ·       how to measure the impact of online communities ·       what all of this looks like in an organizational context   You can find out more about L&D Shakers here. During the show, Anamaria referenced Etienne and Beverly Wenger-Trayner's work on communities of practice. In his trademark style, Ross G equated online communities to pornography, recalling Justice Potter Stewart’s famous line - ‘I know it when I see it.’ He also mentioned the ‘Success Case Method’, which we discussed in a previous episode. In ‘What I Learned This Week’, Ross G recommended Creativity Inc. by Ed Catmull. Anamaria encouraged listeners to check out Katherine Zhou’s ethical design toolkit. And Ross D talked about pushing some eggs through a sieve after watching an episode of The Bear. For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Dickie ·       Ross Garner ·       Anamaria Dorgo
10/17/202343 minutes, 58 seconds
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365 — L&D lessons from customer education

The Mind Tools L&D Podcast usually focuses on how L&D can help colleagues develop in their careers – but we’re not the only industry with an interest in education. Some of the world’s most exciting tech companies, including Google, Meta and Amazon, use education as a tool to help their customers develop new skills and encourage longer term adoption. In this week’s show, Ross G and Nahdia speak to Intellum’s Lizzi Shaw and Gusto’s Jaclyn Anku to discover:   why marketing teams invest in customer education how they define the business outcomes they want to achieve   how they measure the impact of their programs. In ‘What I Learned This Week’, Nahdia discussed the ‘Systemic Design Framework’ from the Design Council. Jaclyn discussed the career of Simone Biles. And Ross discussed an episode of The Listening Service, which covered ‘Fantasia on a Theme of Thomas Tallis by Vaughan Williams’. To find out more about the Intellum LMS, see intellum.com. To find out more about Gusto’s approach to customer education, read or watch the case study. Gusto are at gusto.com, For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  You can find Will at: worklearning.com If you listened to this episode at all (we had doubts), please do drop a quick note to Ross, just to let him know: [email protected]. Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner Nahdia Khan Lizzi Shaw Jaclyn Anku
10/10/202341 minutes, 57 seconds
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364 — You have to work with IT. Can we make it easier?

Have you ever found a learning technology that you were convinced was going to transform your organization, only to have your IT team act as a blocker? Maybe they were being difficult, but maybe you just hadn't involved them early enough? In this episode of The Mind Tools L&D Podcast, Jon Baxter, founder of Baxter Thompson Associates, joins Ross Garner and Owen to share the benefits of strategic partnering. We discuss: The concerns that IT colleagues have when asked to implement a new technology The need to prioritize initiatives beyond 'what L&D want to achieve' How to partner with IT teams to deliver results. During the discussion, Jon referenced the failure of the UK air traffic system. In 'What I Learned This Week', Owen discussed the Artefact app. And Ross discussed All The Words Ran Free, the debut poetry collection from his wife Amy. Check it out on Amazon. For more from Jon, visit strategicdigitalbusinesspartner.com The competency model and organizational partner maturity sheet, that Jon referenced, are available at:sdbp.institute/r/WOs For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner Owen Ferguson Jon Baxter
10/2/202343 minutes, 17 seconds
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363 — What the heck is Mind Tools?

This year, at the ATD Conference in San Diego, friend-of-the-show Will Thalheimer asked Ross G what he was working on. Ross replied: ‘Well, how much do you know about Mind Tools?’ To whit Will said: ‘I hardly know anything.’ This astounded Ross. Will has been on our show multiple times, and Ross feels like he talks endlessly about Mind Tools and what Mind Tools does. And so Will offered to host this one-off deep dive into who we are, and what we do. We hope you enjoy it! We explore: what the core ‘Mind Tools’ product and platform are for how Ross’s Custom development team approach client challenges quickfire questions to make you think, then argue. For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  You can find Will at: worklearning.com If you listened to this episode at all (we had doubts), please do drop a quick note to Ross, just to let him know: [email protected]. Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner Owen Ferguson Will Thalheimer
9/26/202340 minutes, 18 seconds
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362 — Using creativity in L&D

Coaching usually takes a standard format: a series of conversations in which the coachee considers their goals, reflect on how they think and behave, and sets down their intentions. What if the coachee didn’t just talk, but instead used a variety of other medium to express and develop themselves? In this week’s episode of The Mind Tools L&D Podcast, Gemma explores this concept with experienced coaches Andréa Watts from UnglueYou and Marie Loney from Glow Consultancy. We discuss: ·       what “creativity” is ·       how we (and our brains) benefit from being creative ·       “creative” techniques that L&D teams and managers can use. In ‘What I Learned This Week’, Gemma mentioned learning about clouds on the wonderful Cloud Appreciation Society’s website. To find out more about Andréa, her Coaching Collage Technique and how she can support you and/or your team, visit her website: UnglueYou.co.uk. Marie Loney is the found of Glow Consultancy. You can find out more about Marie and how she helps her clients on her website: glowconsultancy.london For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  You can also contact [email protected]. Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: ·       Gemma Towersey ·       Marie Loney ·       Andréa Watts
9/19/202340 minutes, 7 seconds
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361 — How do we measure productivity?

Productivity is traditionally calculated with a simple division: total output / total input. Great for measuring widget production, not so much for gauging how productive a knowledge worker has been.  So how do we measure productivity when there isn’t a widget in sight?  In this week’s episode of The Mind Tools L&D Podcast, Gemma and Ross Garner are joined by Chelsea Pyrzenski, Global Chief People Officer at WalkMe, to discuss:  What we mean by productivity  How we measure productivity in different contexts  The challenges in convincing others to measure differently.  In ‘What I Learned This Week’, Ross discussed reasons why the Wirecutter is losing readership. He was referring to The Atlantic’s article ‘What happened to Wirecutter?’   Gemma’s learning about one of the chemical compounds responsible for petrichor came from Losing Eden by Lucy Jones. She discovered even more about geosmin in The Scientist’s article, ‘The unusual functions of geosmin’.   To find out about WalkMe’s platform and other solutions, visit walkme.com.   For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    You can also contact [email protected].  Connect with our speakers   If you'd like to share your thoughts on this episode, connect with our speakers:  Ross Garner   Gemma Towersey  Chelsea Pyrzenski
9/12/202327 minutes, 26 seconds
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360 — Evidence-based leadership development

What do we mean by ‘evidence-based leadership development’? Development of evidence-based leaders? Or an evidence-based approach to leadership development? Well, both. In this week’s episode of The Mind Tools L&D Podcast, Ross G and Nahdia are joined by Helen Bailey, Head of Learning and Development at Strategi Solutions, to discuss: ·       what ‘evidence-based’ leadership development looks like ·       what we mean by ‘evidence’ ·       how to measure leadership. During the discussion, Helen referenced the Centre for Evidence Based Management. For more on this topic, see: Beech, D.2018. Effective Leadership in Uncertain Times. Wisbech, UK: Cambridge Leadership Development. Also Michelle Parry-Slater’s book, The Learning and Development Handbook, and Michelle Ockers’ interview with Laura Overton for the Learning Uncut podcast. For more from Helen, check out strategisolutions.co.uk In ‘What I Learned This Week’, Helen referenced the CIPD Learning Work Survey Report 2023 and Evidence Based Practice Factsheet. For an excellent intro to scaffolding in a digital learning context, see: Shapiro, A. M. (2008). Hypermedia design as learner scaffolding. Educational technology research and development, 56, 29-44. This paper is behind a paywall, so you can also see this advice from Wiley. Ross discussed realistic AI avatars from HeyGen. For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  You can also contact [email protected]. And finally, Ross promised some case studies of the kind of work that Mind Tools do. You can find these at: mindtoolsbusiness.com/case-studies Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner ·       Nahdia Khan ·       Helen Bailey
9/5/202340 minutes, 42 seconds
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359 — Is it still safe to talk about EDI?

Many organisations are accused of not doing enough to support marginalised groups. But even those who do try to make a difference often end up accused of hypocrisy. Is it safer to stay quiet than to talk about equity, diversity and inclusion (ED&I) at work? In this week’s episode of The Mind Tools L&D Podcast, Ross G and Nahdia are joined by Heeral Gudka, founder of Convergent, to discuss: ·        the evolution of ED&I ·        the risks both of speaking up and staying quiet ·        the need for alignment between external messaging and internal reality. During the discussion, Ross and Nahdia both referenced our episodes with Margaret Greenberg and Gina Greenlee, authors of The Business of Race. See: ·        279 — Why work is the ideal place to talk about race ·        298 — How can L&D promote an anti-racist workplace? Ross also mentioned the book Creativity, Inc, by Ed Catmull. In ‘What I Learned This Week’, Ross and Heeral discussed Zoom’s decision to mandate a return to the office. The article from The Economist that Nahdia referenced was ‘The working-from-home illusion fades’. For more from Heeral, visit Convergent. There you’ll find out more about her journey from the insurance sector to where she is now: curating 6 to 18 month learning journeys and providing pragmatic consultancy and support to senior leadership teams, People teams and HR directors. You can also find her on Linkedin, where she discusses a pragmatic and commercial approach And for the Mindtools listeners, Heeral has a special gift. Fill in this form to be sent Convergent's guide on Inclusive HR Policies and Practices (usually £4.99, but free to the first 20 people who use the link). For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  You can also contact [email protected]. Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: ·        Ross Garner ·        Nahdia Khan ·        Heeral Gudka
8/29/202349 minutes, 39 seconds
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358 — Hot take: Most employees aren't actually that interested in L&D

Earlier this year, the Mind Tools and Emotion at Work teams ran a fringe event at the CIPD Festival of Work. At the event, we asked participants for their ‘Hot Takes’: something that's a little bit provocative - but might actually be true. This week, in a special crossover episode, The Mind Tools L&D Podcast team are joined by Phil and Lizzi from Emotion at Work to reveal the winner: Most employees aren't actually that interested in L&D. We discuss: the extent to which we think this ‘Hot Take’ is true the importance of development to employees vs ‘learning and development’ as a function what L&D teams can do to market and promote themselves. During the discussion, Phil referenced the Kirkpatrick Model of evaluation. Ross referenced the work of Shannon Tipton to help L&D teams develop a brand. In ‘What I Learned This Week’, Nahdia referenced the Edelman Trust Barometer and British Social Attitude Survey. Phil referenced Kids Week at the London Theatre. For more from Emotion at Work, including their podcast where you can find their own crossover episode, visit: emotionatwork.co.uk For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  You can also contact [email protected]. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner Nahdia Khan Phil Willcox Lizzi Philokyprou
8/22/202335 minutes, 49 seconds
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357 — L&D governance (the ultimate juggling act)

How do L&D leaders decide where to spend their time? Who gets access to their budget? How do we deal with those colleagues where we have to say: 'No, that's not a priority'. In this week’s episode of The Mind Tools L&D Podcast, Ross G is chatting L&D governance with a panel of L&D pros: From Phoenix Group, Carl Akintola-Davies; from Mitie, Dolly Ogundimu and Marc Harvey; and, from Merlin Entertainments, James Clemence. We discuss: ·       How to prioritize inbound requests and seek out opportunities ·       How to work with business stakeholders to shape their needs ·       How to measure the value that L&D teams bring to their organizations. During the discussion, a recurring refrain was the word ‘boondoggle’. We also referenced learner surveys. For more on this, see our episode with Dr Will Thalheimer. In ‘What I Learned This Week’, Carl discussed a paper on ‘zombie leadership’ from Professor Alex Haslam. It’s not published yet, but you can get some insight into the topic in this video. Dolly discussed the value of benchmarking. Marc discussed work from the NeuroLeadership Institute. For more from Merlin Entertainments, check out their: ·       YouTube channel ·       Instagram ·       Podcast For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  You can also contact [email protected]. Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner ·       Carl Akintola-Davies ·       Dolly Ogundimu ·       Marc Harvey ·       James Clemence
8/15/202352 minutes, 37 seconds
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356 — Embracing scenario-based learning

Scenario-based learning takes learners beyond a short-term memory check, instead challenging them to respond to real-life situations. But how do we make sure they’re effective? In this week’s episode of The Mind Tools L&D Podcast, Ross G and Gemma are joined by instructional designer superstar Christy Tucker to discuss: ·       Why scenario-based learning is effective ·       The characteristics of a great scenario ·       How to write scenarios that are realistic and challenging During the discussion, Ross referenced that the French Horn isn’t actually French: https://www.yourclassical.org/story/2019/06/25/why-do-we-call-it-a-french-horn He also referenced Dr Patti Shank’s book Write Better Multiple-Choice Questions to Assess Learning: https://www.pattishank.com/books Christy referenced the work of Karl Kapp: https://karlkapp.com/ She also referenced Clark Quinn: https://quinnovation.com/index.html In ‘What I Learned This Week’, Christy discussed amigurumi: https://www.amigurumi.com/ Ross discussed a video from Nicholas Thompson, CEO of The Atlantic, about a study on the impact of AI on radiology: https://www.linkedin.com/posts/nicholasxthompson_mostinterestingthingintech-activity-7092255623727181824-f4_N/ The full paper is online at: Agarwal, N., Moehring, A., Rajpurkar, P., & Salz, T. (2023). Combining Human Expertise with Artificial Intelligence: Experimental Evidence from Radiology (No. w31422). National Bureau of Economic Research. https://www.nber.org/papers/w31422   For more from Christy, see: ·       Her blog - https://www.christytuckerlearning.com/ ·       Her business - https://www.syniadlearning.com/ ·       Her course - https://www.yourbranchingscenario.com/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  You can also contact [email protected].   Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner ·       Gemma Towersey ·       Christy Tucker  
8/8/202341 minutes, 16 seconds
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355 — Who knew that online schools existed?

In the past, if you had difficulty thriving in a traditional school, your parents travelled a lot, or you were a child actor, you had the option to study online. Post-Covid, that approach is growing in popularity.  On this week’s episode of The Mind Tools L&D Podcast, Ross and Nahdia are joined by Cambridge Assessment’s Matt James to hear his insights into online education. We discuss:  Techniques for engaging children in online learning  Building social connection and managing wellbeing online  How lessons from online schools apply to workplace learning.    In ‘What I Learnt This Week’, Ross discussed the impact that an AI assistant had on the performance of customer service reps: https://www.npr.org/sections/money/2023/05/02/1172791281/this-company-adopted-ai-heres-what-happened-to-its-human-workers  Looking for help creating engaging digital learning for your workplace? Mind Tools can help. Contact [email protected].   Connect with our speakers   If you'd like to share your thoughts on this episode, connect with our speakers:  Ross Garner   Nahdia Khan  Matt James 
8/1/202340 minutes, 2 seconds
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354 — A simple guide to delivering better presentations

What makes a good presentation? When should and shouldn’t you use a presentation to communicate your ideas? Why do most presentations suck? On this week’s episode of the Mind Tools L&D Podcast, Ross D and Owen are joined by Andrea Pacini, Head of Ideas on Stage and author of Confident Presenter, to discuss: ·       why so many of us feel nervous about presenting ·       the importance of tailoring presentations to the action you want your audience to take ·       how to use the pSCORE method to deliver better presentations To pick up a copy of Andrea’s book, Confident Presenter, head to: https://amzn.eu/d/bKswMEe To get the most out of the book, start by taking the ‘Confident Presenter Scorecard’ to assess your presentation skills in under 3 minutes: https://ideasonstage.com/score If you’re interested in attending an Ideas of Stage web class, you can sign up here: https://www.ideasonstage.com/uk/masterclass In ‘What I Learned This Week’, Owen referenced the delightful ‘Tiny Awards’: https://tinyawards.net/ His favourite submission was ‘Acronymy’, whose goal is to define every word in the dictionary using an acronym: https://acronymy.net/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Ross Dickie Owen Ferguson Andrea Pacini
7/25/202333 minutes, 7 seconds
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353 — L&D insights from 20 years of data

It’s been 20 years since the launch of the Learning Performance Benchmark: the industry-leading tool for measuring the health of the L&D profession. And, to celebrate, Ross G is joined on this week’s Mind Tools L&D Podcast by some of the key players in that story. Laura Overton, Founder of Learning Changemakers and Co-Creator of Emerging Stronger, set up the Benchmark in the first place. Nahdia Khan, Chief Impact Officer of Mind Tools, is responsible for the Benchmark today. Dr Anna Barnett, Senior Researcher at Mind Tools, analyses and writes up the Benchmark data. And Michelle Ockers​, Organisational Learning Strategist & Learning Team Capability Builder, Founder of Learning Uncut and Co-Creator of Emerging Stronger​ uses the Benchmark with her clients - so can give insight into its practical application for learning teams. We discuss:   ·       L&D’s changing relationship with social media ·       The surprising decrease in blended learning ·       The impact of the pandemic on where L&D spends its time. To read our 20th anniversary report, visit: https://mindtoolsbusiness.com/research-and-reports/l-d-in-organizations-20-years-of-research To take the Benchmark, see: https://mindtoolsbusiness.com/solutions/learning-performance-benchmark During the discussion, Michelle referenced the book Thinking, Fast and Slow by Daniel Kahneman. In ‘What I Learnt This Week’, Nahdia discussed ‘L&D's role in employee wellbeing: A 2023 survey’: https://www.trainingzone.co.uk/resources/lds-role-in-employee-wellbeing-a-2023-survey Laura recommended the book Beyond Measure by James Vincent. Ross recommended season 3 of the podcast Not Playing With Lex and Dan: https://www.theincomparable.com/notplaying/ Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner Laura Overton or https://www.learningchangemakers.com/ Nahdia Khan Dr Anna Barnett Michelle Ockers or https://learninguncut.global/
7/18/202351 minutes, 13 seconds
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352 — Supporting neuroinclusion at work

Cognitive diversity brings enormous benefits to teams. How can we proactively recruit and support people who are neurodivergent?   In this week's episode of The Mind Tools L&D Podcast, speaker and trainer Reena Anand speaks to Gemma and Ross about neurodiversity, barriers to inclusion and what we can do to topple those barriers.   ·       what neurodiversity is ·       the intersection of neurodivergence and race ·       how managers and L&D can create neuroinclusive environments.   During the podcast, Reena referenced a couple of research papers.   Birkbeck University of London’s ‘Neurodiversity at Work 2023’ report can be downloaded here: neurodiversityinbusiness.org/research/    Research by Cambridge University, Maastrict and Newcastle Universities titled ‘Association of Race/Ethnicity and Social Disadvantage With Autism Prevalence in 7 Million School Children in England’ looking at interrelation of autism and race/ethnicity can be accessed here: https://docs.autismresearchcentre.com/papers/2021_Roman-Urrestarazu_Association-of-race-ethnicity-and-social-disadvantage.pdf   Reena has also provided a link to a case study on the Wells Fargo Neurodiversity Program that we didn’t have time to discuss on the podcast. Read it here www.wellsfargojobs.com/en/diversity/neurodiversity/   You can find out more about Reena’s work by visiting her website www.reenaanand.com or LinkedIn page www.linkedin.com/in/reenaanand/     In ‘What I Learnt This Week’, Ross told us about the phenomenon of “Car brain”. Read The Atlantic’s article ‘Everyone has ‘Car brain’’ here https://www.theatlantic.com/technology/archive/2023/07/car-devotion-motor-vehicle-deaths-danger/674613/     For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on LinkedIn. Reena Anand Ross Garner Gemma Towersey
7/11/202344 minutes, 52 seconds
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351 — Coaching for everyone! But how?

Coaching, once the preserve of a privileged elite (ie: the leadership team), is increasingly seen as a useful tool that can help all of us perform better in our roles. But how do we roll coaching out to a wider audience when the cost of a single coaching session is relatively high? In this week’s episode of The Mind Tools L&D Podcast, Ross G and Owen are joined by author, speaker and coach Jenny Garrett OBE. We discuss: ·       Opportunities to democratize coaching ·       The challenges associated with ‘managers as coach’ ·       How technology is shaping the future of coaching. To find out more about Jenny, visit Sue, visit: jennygarrett.global/ If you’re wondering what happened to Skype, check out this post from Wired: wired.co.uk/article/skype-coronavirus-pandemic (basically, it’s been largely replaced by Teams in the business world). In ‘What I Learned this Week’, Owen discussed ‘How the biggest consumer apps got their first 1,000 users’, from Lenny’s Newsletter: lennysnewsletter.com/p/how-the-biggest-consumer-apps-got Ross discussed The Economist’s take on ‘How Britain can become an AI superpower’: economist.com/leaders/2023/06/15/how-britain-can-become-an-ai-superpower If, like Owen, you disagree with The Economist, contact: letters@economist. Looking for help rolling out coaching to your organization? Mind Tools can help. Contact [email protected].   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner - @RossGarnerMT or on LinkedIn ·       Owen Ferguson - @OwenFerguson or on LinkedIn ·       Jenny Garrett - @JenniferGarrett or on LinkedIn
7/4/202339 minutes, 15 seconds
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350 — How do you inspire others?

Do you consider yourself an inspiration? Most of us don’t. But everybody has the capacity to inspire others to act and, in L&D, that’s basically part of the job! In this episode of The Mind Tools L&D Podcast, Ross G and Owen are joined by author and adventurer Sue Stockdale, the first British woman to ski to the Magnetic North Pole. We discuss: ·       Sue’s background and adventures ·       How we as individuals can inspire and motivate others ·       How to scale inspiration across an entire organization. To find out more about Sue, visit: https://suestockdale.com/ In ‘What I Learned this Week’, Owen discussed the strange goings on at Reddit:  nytimes.com/2023/06/16/style/whats-going-on-with-reddit.html Ross discussed Dr Libby Sander’s article on the psychological impact of where we work: news.com.au/finance/work/at-work/disastrous-experiment-real-reason-behind-hated-return-to-work-push/news-story/6f377ea396388a531de6cedf89936fe5 And Sue discussed positive visualization, leading to an unexpected appearance from Ben Goldacre’s Golden Arse Beam: theguardian.com/commentisfree/2011/jul/08/bad-science-effective-things-silly-places For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers: ·       Ross Garner - @RossGarnerMT or on LinkedIn ·       Owen Ferguson - @OwenFerguson or on LinkedIn ·       Sue Stockdale - @SueStockdale or on LinkedIn
6/27/202336 minutes, 52 seconds
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349 — Introducing ‘Skill Bites’, a nudge-based approach to course design

It’s very strange. For years, we’ve been told that people want ‘resources, not courses’. But, when you ask them, it’s longer-term skill development that they’re interested in.  This week, Mind Tools are launching the most dramatic new content type in our library in years, Skill Bites: a nudge-based approach to course design that leverages spaced repetition, retrieval practice and learner motivation to trigger a measurable change in behaviour.  So, to dig into how it works, our learning experience guru Gemma is joined by product pro Owen, righteous researcher Gent and cool copy guy Keith to discuss:  How ‘Skill Bites’ work  The product development approach that went into their launch  The mechanisms through which they make a measurable difference – and how we measure it!  To try Skill Bites, visit mindtools.com and subscribe for a membership.  In ‘What I Learned this Week’, Gent trotted out a well-known fact about negotiation (well known to listeners of this podcast, anyway): businesstoday.in/magazine/features/story/harvard-business-schools-deepak-malhotra-bt-mindrush-64450-2016-12-26   And Gemma recommended the podcast Mother, Neighbour, Russian Spy: audible.co.uk/pd/Mother-Neighbor-Russian-Spy-Podcast/B0C2WG5CRV#:~:text=She's%20really%20a%20Russian%20spy,boss%20and%20even%20her%20children   For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers     If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Gemma Towersey - @GemmaTowersey or on LinkedIn  Owen Ferguson - @OwenFerguson  Gent Ahmetaj - @GentAhmetaj  Keith Jackson - LinkedIn 
6/20/202335 minutes, 43 seconds
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348 — What makes the ideal client?

The HR and L&D sectors are built on a foundation of outsourcing. Often, the secret ingredient to ensuring those products and services add value is… the person buying them! So, this week on The Mind Tools L&D Podcast, we ask: what are the characteristics of a client who has a high likelihood of gaining value from their supplier?   Ross G and Gemma are joined, from our sales team, by Lara Kidd and Samantha Nicks. We discuss: ·       why the client is so important to the implementation of any HR or L&D technology ·       actions the client can take to increase the likelihood of success ·       advice for people in a buying position. In ‘What I Learned this Week’, Gemma discussed Douglas Stuart’s novel Shuggie Bain. Ross G discussed David Grann’s non-fiction book The Wager. For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.     Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: ·       Ross Garner - @RossGarnerMT or on LinkedIn ·       Gemma Towersey - @GemmaTowersey or on LinkedIn ·       Lara Kidd – LinkedIn ·       Samantha Nicks - LinkedIn
6/13/202337 minutes, 41 seconds
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Episode 347 — Can L&D make others more resilient?

In The Resilience Handbook, occupational psychologist and author Sukh Pabial outlines three elements which can make us more resilient: positive psychology, emotional intelligence and mindfulness. But is this something we can only develop on our own, or can L&D build the resilience of others? In this week’s episode of The Mind Tools L&D Podcast, Sukh joins Ross G and Owen to discuss: ·       how inner work is a pre-requisite to being able to help others ·       the extent to which L&D teams running webinars, workshops and courses can help others build resilience ·       the organizational conditions that lead to more resilient teams. You can find Sukh’s book online at: amazon.co.uk/Resilience-Handbook-practical-understanding-resilience/dp/1739331702 During the discussion, Sukh referenced Google’s ‘Project Aristotle’. See: rework.withgoogle.com/print/guides/5721312655835136/ In ‘What I Learned this Week’, Owen discussed the impact of exercise on health: Singh, B., Olds, T., Curtis, R., Dumuid, D., Virgara, R., Watson, A., ... & Maher, C. (2023). Effectiveness of physical activity interventions for improving depression, anxiety and distress: an overview of systematic reviews. British Journal of Sports Medicine. See: bjsm.bmj.com/content/early/2023/03/02/bjsports-2022-106195 Sukh discussed Lior Locher’s blog ‘One week in the life of mobility restriction and experiences with the general public’. See: linkedin.com/pulse/one-week-life-mobility-restriction-experiences-general-lior-locher Ross discussed Ezra Klein’s article ‘Beyond the “Matrix” Theory of the Mind’. See: nytimes.com/2023/05/28/opinion/artificial-intelligence-thinking-minds-concentration.html For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: ·       Ross Garner - @RossGarnerMT ·       Owen Ferguson – @OwenFerguson ·       Sukh Pabial - @SukhPabial
6/6/202339 minutes, 31 seconds
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346 — Book Club: The Voltage Effect

You had an idea for say, a product or service. You created it and rolled it out to a small target group. It worked - a success! It’s now time to expand, to unleash it onto the world. How do you make sure it continues to be a success? This is the question John A. List sets out to answer in his book, The Voltage Effect. In this book club episode of The Mind Tools L&D Podcast, Gemma is joined by Owen and Ross Dickie to get to grips with List’s suggestions for successful scaling. We discussed:        the avoidable errors that lead to “voltage drops”         the actions that promote “voltage gains” i.e., successful scaling         what these mean for L&D professionals. In ‘What I Learned this Week’, Owen described how he set a goal and trained for the Etape Caledonia 2023. You can find out more about next year’s event here: https://limelightsports.club/event/etape-caledonia-2024 Ross told a story about a cunning negotiation concerning an image on Theodore Roosevelt’s campaign poster. Here’s an article about it: https://wheeler.substack.com/p/update-teddy-roosevelt-the-secret Gemma was astounded to learn of the number of teeth all dogs have. She found this information on this site: https://www.petvaxah.com/site/blog/2022/07/15/dog-teeth For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: ·        Gemma Towersey – @GemmaTowersey ·        Ross Dickie – @RossDickieMT ·        Owen Ferguson – @owenferguson
5/30/202336 minutes, 8 seconds
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345 — Boosting engagement with creative campaigns

You might offer employees the best content libraries, training or toolkits in the world, but if they don’t know what’s there, or when or why they’d access it, it’s useless. In these situations, you need a creative approach to grab learners’ attention and give them compelling reasons to keep them coming back. In this week’s episode of The Mind Tools L&D Podcast, Gemma is joined by the team behind a successful engagement project at Heathrow Airport: Steph Constantinides, Charlotte Blake and Claire Gibson. We discussed: ·       how Heathrow colleagues were using the toolkit ·       the idea-generation and production processes for campaign assets ·       the results and the future of campaign-based learning at Heathrow. In What I Learnt this Week, Charlotte discussed the surprisingly low percentage of LinkedIn users who contribute content to the platform. Read more about this here: kinsta.com/blog/linkedin-statistics. Claire discovered that she could get US preclearance in Dublin Airport. If you’re also heading to the US from Dublin (perhaps you’re also going to the Taylor Swift concert?), there’s more about that here: dublinairport.com/flight-information/travelling-to-usa/usa-preclearance/us-customs-and-border-protection-video If you’re not going to the concert, here’s one of Claire’s favorite Taylor Swift songs to make up for it. Gemma described Naismith’s rule, having read about it in Mountaincraft and Leadership by Eric Langmuir. For more from us, including access to our back catalog of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with (some of) our speakers on Twitter: ·       Gemma Towersey - @GemmaTowersey ·       Claire Gibson – @claireisdigital Our other speakers are on LinkedIn, so head over there to connect with: ·       Charlotte Blake ·       Steph Constantinides
5/23/202337 minutes, 27 seconds
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344 — The 20-year evolution of L&D

For over 20 years, Debbie Carter has been working at industry magazine Training Journal, tracking the changes that have taken place in our field – and occasionally railing against them! In this week’s episode of The Mind Tools L&D Podcast, she joins Ross G and Owen to discuss:   ·       the state of L&D in the early ‘noughties’ ·       the big changes that have shaped our profession ·       the constants that have remained the same.   You can check out Training Journal at: trainingjournal.com/ You can read Ross’s TJ article, on learning campaigns, at: trainingjournal.com/2023/education-and-skills/if-learning-matters-make-it-a-campaign/  In what is surely our best-researched (and least interesting) ‘What I Learned This Week’, Owen revealed the quick-drying properties of microfiber towels from the company Dock & Bay: uk.dockandbay.com. That’s not an affiliate link, just an excellent way to dry yourself quickly. You’re welcome! Ross G discussed, perhaps with greater relevance to our audience, the language that we use to discuss AI. Check out this blog from Donald Clark for more: donaldclarkplanb.blogspot.com/2023/04/7-words-that-worry-me-in-ai.html For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.     Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: ·       Ross Garner - @RossGarnerMT ·       Owen Ferguson - @OwenFerguson ·       Debbie Carter - @DebbieCarter20
5/16/202334 minutes, 21 seconds
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343 — Mapping employee networks to retain talent

You can map employee networks in all sorts of ways: formal hierarchy, online interactions, geographic location. But, in this episode, we look at how surveying colleagues unlocks insights into who is a key relationship node – and who is isolated. In this episode of The Mind Tools L&D Podcast, Ross G and Owen are joined by Jeppe Hansgaard, CEO of Innovisor. We discuss: ·       techniques for mapping employee networks ·       the role that the 3% play in maintaining a strong network of ·       the impact of network isolation on long-term retention of employees. During the discussion, Jeppe made a reference to the impact of loneliness on health. This was based on research from the National Institute on Aging. See: extension.unh.edu/blog/2022/05/prolonged-social-isolation-loneliness-are-equivalent-smoking-15-cigarettes-day Some of the papers Ross referenced were: Gašević, D., Zouaq, A., & Janzen, R. (2013). “Choose your classmates, your GPA is at stake!” The association of cross-class social ties and academic performance. American Behavioral Scientist, 57(10), 1460-1479. Online at: journals.sagepub.com/doi/abs/10.1177/0002764213479362?journalCode=absb Lockyer, L., Heathcote, E., & Dawson, S. (2013). Informing pedagogical action: Aligning learning analytics with learning design. American Behavioral Scientist, 57(10), 1439-1459. Online at: www.sfu.ca/~dgasevic/papers/Lockyer_abs2013.pdf Owen referenced ‘Dunbar’s number’, which describes the number of relationships we can maintain. See: bbc.com/future/article/20191001-dunbars-number-why-we-can-only-maintain-150-relationships In ‘What I Learned This Week’, Owen referenced Snapchat’s ‘My AI’ feature: help.snapchat.com/hc/en-gb/articles/13266788358932-What-is-My-AI-on-Snapchat-and-how-do-I-use-it- He also discussed the ‘Artifact’ app: https://artifact.news/ And Ross shared some nonsense about ‘Garfield’ phones: bbc.com/news/world-europe-47732553.amp This episode was sparked by a case study from Innovisor, which provides a good overview of how isolation affects retention: innovisor.com/2023/01/31/79-of-isolated-employees-left-within-2-years-work-with-people-networks-to-win-on-retention/ To find out more about Innovisor, see: innovisor.com/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: ·       Ross Garner - @RossGarnerMT ·       Owen Ferguson - @OwenFerguson ·       Jeppe Hansgaard – @JeppeHansgaard
5/9/202345 minutes, 43 seconds
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342 — Adult Learning Theory (and how to build a bridge)

Adults do not learn as children learn. They have prior experience, they have real-world problems to solve and, crucially, they can get up and walk out if they lose interest! In this week’s episode of The Mind Tools L&D Podcast, Ross G and ‘Ross Dickie’ are joined by Dr Carrie Graham. In amongst talk of bridge building, we discuss: ·       the core principles of Adult Learning Theory ·       how to apply Adult Learning Theory in the workplace ·       why keeping the life of the learner front-of-mind is so important. In ‘What I Learned This Week’, Ross Dickie got smutty by diving into the acronym shift from SMET to STEM. See more here: McComas, W. F. (2014). STEM: Science, technology, engineering, and mathematics. The Language of Science Education: An Expanded Glossary of Key Terms and Concepts in Science Teaching and Learning, 102-103. Online at: link.springer.com/chapter/10.1007/978-94-6209-497-0_92 And Ross G got snarky, with a deep dive into the groundbreaking conspiracy theory that surrounds public information game Cat Park. You can play the game at: catpark.game/ Ross read about Cat Park in The Economist. See: economist.com/culture/2023/04/05/games-are-a-weapon-in-the-war-on-disinformation If you’re interested in the conspiracy, you’ll need to do your own research. We don’t recommend. To find out more about Carrie, and to book a CALM consultation, visit: drcarriegraham.com/   For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: ·       Ross Garner - @RossGarnerMT ·       Ross Dickie - @Ross DickieMT ·       Dr Carrie Graham - LinkedIn
5/2/202337 minutes, 54 seconds
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341 — How to compete in the robot wars

In case you’ve missed it, 2023 has become the year when automation and Artificial Intelligence (AI) started displacing cognitive and creative work. Chat-GPT, DALL-E and other tools are becoming ubiquitous, so this week we’re asking how L&D and HR should respond.  To answer this question, Owen and Ross D are joined on The Mind Tools L&D Podcast by Ashley Recanati, author of AI Battle Royale: How to Protect Your Job from Disruption in the 4th Industrial Revolution. We discuss:  where the lessons of previous industrial revolutions apply to this one  how ‘knowledge workers’ can adapt their job to work with AI tools the role of L&D in preparing people for the AI revolution.  Ashley’s book is available from Barnes and Noble: barnesandnoble.com/w/ai-battle-royale-ashley-marc-recanati/1142352394  You can find him on LinkedIn at: linkedin.com/in/ashley-r-974173171/     Also, exciting news! The Mind Tools team will be exhibiting at the Learning Technologies Conference on May 3 and 4.  You can find us at Stand J50, next to Theatre 6.  Our live sessions are:  The problem your LXP can't solve: Useless content (3rd May / 12:30 / Theatre 6 - 30 mins) Watching someone speak in front of a slide deck is a terrible way to learn  (3rd May / 16:05 / Bitesize Learning Zone 2 - 15 mins)   Panel: 20 Years of Benchmarking, with Laura Overton and Michelle Ockers (4th May / 11:45 / Theatre 6 - 30 mins)   Let’s make a podcast! (4th May / 11:45 / Theatre 6 - 30 mins)  Full details at: mindtoolsbusiness.com/resources/events-webinars/events/learning-technologies23   For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers     If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Ross Dickie – @Ross DickieMT  Owen Ferguson – @OwenFerguson  
4/25/202346 minutes, 51 seconds
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340 — Takeover Special! We answer your questions!

In an uncomfortable first for The Mind Tools L&D Podcast team, we’re handing over this week’s hosting duties to friend-of-the-show Matt Pleger, Organizational Development Consultant at UMass Memorial Health. Matt has been a long-time client of Ross G’s, and this time HE’S asking the questions.  Owen, Ross G and Ross D discuss:  how we got started in L&D  what we’ve gained from doing the podcast  our L&D ‘hot takes’ (something we believe about L&D that is provocative and maybe has some truth to it).  In ‘What I Learned This Week’, Owen discussed Artifact, a new app from the minds behind Instagram: artifact.news/  Ross D discussed the AI companion who will never die, argue, or cheat: thecut.com/article/ai-artificial-intelligence-chatbot-replika-boyfriend.html   And Matt discussed Google Lens (https://lens.google/), and why he keeps a ‘Commonplace’ book: wikipedia.org/wiki/Commonplace_book  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Ross Garner - @RossGarnerMT  Ross Dickie - @Ross DickieMT  Owen Ferguson – @OwenFerguson  Matt Pleger - @UmassMatt  
4/18/202343 minutes, 53 seconds
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339 — Designing high-impact video

Used effectively, video can be the most emotive part of a learning experience. So how do you get it right?  In this episode of The Mind Tools L&D Podcast, Ross D and Gemma are joined by Samson Owolabi, Creative Director at Bearded Fellows, to discuss:  what ‘high-impact video’ means in a learning context   how to go about designing videos that will resonate with your audience  how to overcome common challenges in the creative process  You can find out more about Bearded Fellows on their website: beardedfellows.co.uk/. Or, if you’re old-school like Samson, you can call them on +441618702000. ;)  In WILTW, Gemma mentioned Poet Laureate Simon Armitage’s poem ‘Plum Tree Among the Skyscrapers’, written as part of a collaboration with the National Trust. You can read or listen to the poem at: nationaltrust.org.uk/who-we-are/news/poet-laureate-simon-armitage-creates-blossom-inspired-poem  Gemma also recommended the National Trust’s guide to spotting and identifying different types of blossom in the UK: nationaltrust.org.uk/discover/nature/trees-plants/how-to-spot-different-types-of-blossom  The Jean-Claude Van Damme documentary Samson referenced was, in fact, ‘Jean-Claude Van Damme, Coup sur Coup’: imdb.com/title/tt27201766/  If, like Ross D, you can’t help peeking at the dessert menu at the end of a heavy meal, you can read more about ‘sensory specific satiety’ at: en.wikipedia.org/wiki/Sensory-specific_satiety  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers :    If you'd like t;o share your thoughts on this episode, connect with our speakers  Ross Dickie - @Ross DickieMT  Gemma Towersey - @gemmatowersey  You can find Samson on LinkedIn.  
4/11/202332 minutes, 53 seconds
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338 — Ever wanted to write a book?

Does everyone have a book in them? How hard it is to take an idea to publication? In this episode of The Mind Tools L&D Podcast, authors Andy Lancaster, Nelson Sivalingam, Michelle Parry-Slater and Gary Cookson join Ross G to share their experiences. We discuss: ·       why they wanted to write a book in the first place ·       how to get started ·       advice for overcoming the stress of a deadline. Andy’s book is Driving Performance Through Learning. Nelson’s is Learning at Speed. Michelle’s is The Learning and Development Handbook. Gary’s is HR for Hybrid Working. All four are available from Kogan Page and Amazon. During the discussion, Gary referenced Rob Baker’s book Personalization at Work, available at: tailoredthinking.co.uk/personalizationatwork Michelle recommended Scrivener for writing: literatureandlatte.com/scrivener/overview In What I Learned This Week, Nelson referenced the ‘Eisenhower Matrix’. You can see our article on this at: mindtools.com/al1e0k5/eisenhowers-urgentimportant-principle Michelle discussed her new podcast series, Learning from the Edge. Andy, while recovering from surgery to his shoulder, recommended the paper: Roberts, C. E., Phillips, L. H., Cooper, C. L., Gray, S., & Allan, J. L. (2017). Effect of different types of physical activity on activities of daily living in older adults: systematic review and meta-analysis. Journal of aging and physical activity, 25(4), 653-670. Online at: journals.humankinetics.com/view/journals/japa/25/4/article-p653.xml Gary recommended Aftermath by Harald Jahner: waterstones.com/book/aftermath/harald-jahner/shaun-whiteside/9780753557884 For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: ·       Ross Garner - @RossGarnerMT ·       Andy Lancaster - @AndyLancasterUK ·       Nelson Sivalingham - @ThatNelsonDude ·       Michelle Parry-Slater - @MiPS1608 ·       Gary Cookson - @Gary_Cookson
4/4/202345 minutes, 44 seconds
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337 — Promoting equity with reverse mentoring 

The opportunities we have access to in life are shaped by our background, our environment and our networks. It is difficult to create equitable organizations if a single homogenous group are making most of the decisions.  In Reverse Mentoring: Removing Barriers and Building Belonging in the Workplace, coach and author Patrice Gordon describes how connecting senior decision-makers with more junior mentors can help them understand one another.  This week on The Mind Tools L&D Podcast, Patrice joins Ross G and Nahdia to discuss:  what ‘reverse mentoring’ is   the benefits of reverse mentoring for both parties  the pitfalls of a reverse mentoring relationship – and how to avoid them.   You can buy the book at: littlebrown.co.uk/titles/patrice-gordon/reverse-mentoring/9780349435008/  During the discussion, Ross also referenced The Business of Race. See episode ‘298 — How can L&D promote an anti-racist workplace?’ at: podcast.goodpractice.com/298-how-can-ld-promote-an-anti-racist-workplace  In What I Learned This Week, Nahdia discussed the TV show Abbot Elementary, streaming now on Disney+ (and not in fact on Apple TV, though we give a virtual high five to the fine folks at both streaming giants).  Patrice discussed I, Human and the work of Tomas Chamorro-Premuzic.  And Ross G shared more nonsense from his interactions with ChatGPT.  For more from Patrice, see Eminere.co.uk, or follow her on Instagram @MsPatriceGordon.  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Mind Tools also covered reverse mentoring at: mindtools.com/aznnj4n/reverse-mentoring  For our blog on ‘equality’ and ‘equity’, see: mindtools.com/blog/what-is-gender-equity/   Connect with our speakers     If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Nahdia Khan - @NahdiaKhan  Ross Garner - @RossGarnerMT  Patrice Gordon - @MsPatriceGordon 
3/28/202341 minutes, 36 seconds
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336 — Who says learner surveys ain't sexy?

Learner surveys get a hard wrap: at best they’re a waste of time, at worst they actually mislead us. But what if we just did them well?  This week on The Mind Tools L&D Podcast, Gemma and Ross G are joined by Dr Will Thalheimer to discuss the second edition of Performance-Focused Learner Surveys – a book so exciting that Will wrote it twice!  We discuss:   why most learner surveys suck, despite L&D pros insisting they want to evaluate learning   how to create effective questions that give you actionable insights  why learner surveys are ‘pure sex’.   You can buy the book here: tier1performance.com/performance-focused-learner-surveys/   In WILTW, Will recommended The Extended Mind by Annie Paul.  Ross G discussed the logistics of how 1st and 2nd-class stamps are managed by the Post Office: lbc.co.uk/radio/special-shows/the-mystery-hour/culture/what-is-the-real-difference-between-first-and-seco/  For more from Will, see: worklearning.com  Will’s now working at Tier1 Performance: tier1performance.com/   For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers     If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Gemma Towersey - @gemmatowersey  Ross Garner - @rossgarnerMT  Will Thalheimer – @WillWorkLearn 
3/21/202343 minutes, 45 seconds
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335 — Adjacent learning

Can we improve our workplace performance through learning outside of work? Are there benefits to this? How might we go about it?   This week on The Mind Tools L&D Podcast, Gemma and Ross Garner are joined by David Hayden and Steve George, authors of 'Adjacent Learning' to discuss the possibilities and practicalities of learning elsewhere. We cover:   what adjacent learning is   how we can learn purposefully from other places  how can we reflect on what we know and do outside of work that will help inside work?   You can buy the book here:  https://www.koganpage.com/product/adjacent-learning-9781398608238  In WILTW, Ross summarized the findings of a UK-based trial of a four-day working week. You can read the full article here: https://www.theguardian.com/money/2023/feb/21/four-day-week-uk-trial-success-pattern  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our Off-the-shelf elearning, and our Custom work.  Connect with our speakers     If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Gemma Towersey - @gemmatowersey  Ross Garner - @rossgarnerMT  David Hayden - @HaydenDavidhrd  Steve George can be found on LinkedIn: https://www.linkedin.com/in/steve-george-frsa-assoc-cipd-gmbpss-1a80931b/ 
3/14/202334 minutes, 49 seconds
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334 — Turning pressures into opportunities

What do business leaders think about L&D? What do they expect? What’s the reality for L&D? This week on The Mind Tools L&D Podcast, Gemma is joined by Nahdia and Anna to discuss our latest Leadership report – Turning pressures into opportunities. We cover: ·       what questions we asked ·       the headline takeaways from this year’s report ·       the practical implications. To read the report in full, download it from our Research reports site: mindtoolsbusiness.com/research-and-reports/turning-pressures-into-opportunities In WILTW, Gemma talked about the three definitions of twilight. You can read more about this on the Royal Museums Greenwich website: rmg.co.uk/stories/topics/when-dawn-dusk-twilight  Nahdia mentioned a book she’s reading called The Happiness Hypothesis: Finding Modern Truth in Ancient Wisdom: amazon.co.uk/Happiness-Hypothesis-Finding-Modern-Ancient/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: ·       Nadhia Khan - @NahdiaKhan ·       Gemma Towersey - @gemmatowersey ·       Anna Barnett - @drannabarnett
3/7/202338 minutes, 51 seconds
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333 — What will be hot in workplace L&D in 2023?

What are L&D practitioners excited about in 2023? Is it the rise of artificial intelligence? Or is it the Metaverse? What about skills-based talent management? Or learning analytics? This week on The Mind Tools L&D Podcast, Ross D is joined by Donald Taylor to discuss the results of the Global Sentiment Survey 2023. We cover: ·       what the GSS is (and what it isn’t) ·       the headline takeaways from this year’s survey ·       regional differences in the data If you’re interested in reviewing the results of the Global Sentiment Survey, Don shared a breakdown, along with some initial reflections, on his website. donaldhtaylor.co.uk/insight/gss2023-results/ Ross D also shared some of his own reflections on this year’s results in the latest edition of The L&D Dispatch: lddispatch.com/p/local-sentiment-survey In WILTW, Ross D discussed his success propagating a Monstera plant, by following the steps in this article: pottedpixie.com/how-to-propagate-a-monstera-in-water/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: ·       Ross Dickie - @RossDickieMT ·       Donald Taylor - @DonaldHTaylor
2/28/202338 minutes, 32 seconds
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332 — How to choose a learning platform

How do you pick from the hundreds of platforms out there? What questions might you ask to refine your options? If you’re looking for a learning platform, then you’ve got quite the decision to make! Not only is the market huge and complicated, but it can also be an expensive purchase. Help is at hand this week in The Mind Tools L&D Podcast. Ross G and Gemma are joined by EdTech Consultant Stella Lee, an expert in navigating the decision process. We explore: ·       key questions to answer before you go shopping ·       “red flags” to look out for ·       the role of AI in learning platforms. Stella’s LMS selection toolkit is free for anyone to download here: https://paradoxlearning.com/resources/   She’s also shared two of her articles “How to future proof your edtech investment” https://trainingindustry.com/magazine/winter-2023/how-to-future-proof-your-edtech-investment/ “The role of ethics in edtech” https://www.easygenerator.com/en/blog/podcast/stella-lee-edtech-ethics-podcast/ In ‘What I Learned This Week’, Ross spoke about how OpenAI made ChatGPT less sexist, racist and violent than it would be otherwise. You can read about it in this Time article: https://time.com/6247678/openai-chatgpt-kenya-workers/ Gemma talked about the Cairngorms National Park. Facts and figures (and some beautiful photography) can be discovered here: https://cairngorms.co.uk/discover-explore/facts-figures/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  And, this week, we’re giving a special shout out to our Learning Performance Benchmark. Not sure how your L&D function is performing? Find out now, for free: https://mindtoolsbusiness.com/solutions/learning-performance-benchmark Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: ·       Ross Garner - @RossGarnerMT ·       Owen Ferguson - @OwenFerguson (or https://mastodon.scot/@owenferguson) ·       Stella Lee - @stellal   Stella can also be found through other channels via her website: https://paradoxlearning.com/  
2/21/202342 minutes, 7 seconds
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331 — Six ways to engage employees

What do employees and managers care about in 2023? How do we keep them feeling happy, interested and safe? A new report from Reward Gateway offers six human-centred strategies to build strong, resilient teams. So, this week on The Mind Tools L&D Podcast, Ross G and Owen are joined by Chief People Officer Nebel Crowhurst to discuss their findings. We explore: ·       - whether it’s important that your manager ‘cares’ about you ·      -  the role of mental, physical and wellbeing support in engaging employees ·      -  if it’s OK just to turn up and do your job. You can find the full report online at: https://www.rewardgateway.com/hubfs/Resources-eBooks/uk-2023-employee-engagement-trends-report.pdf In ‘What I Learned This Week’, Owen discussed Mastodon and Mark Gilroy’s YouTube tech reviews: https://www.youtube.com/@ThatMarkGilroy Nebel discussed Australia’s new approach to domestic violence leave: https://www.fairwork.gov.au/leave/family-and-domestic-violence-leave Ross discussed Glasgow City Council’s plans to build a ‘feminist’ city: https://www.scotsman.com/news/people/glasgow-becomes-uks-first-feminist-city-as-town-planning-motion-from-councillor-holly-bruce-passes-3896633 For more from Nebel and Reward Gateway, visit: https://www.rewardgateway.com/uk For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  And, this week, we’re giving a special shout out to our Learning Performance Benchmark. Not sure how your L&D function is performing? Find out now, for free: https://mindtoolsbusiness.com/solutions/learning-performance-benchmark Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: ·       Ross Garner - @RossGarnerMT ·       Owen Ferguson - @OwenFerguson (or https://mastodon.scot/@owenferguson) ·       Nebel Crowhurst - @HR_Nebel
2/14/202338 minutes, 9 seconds
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330 — The Happy Manifesto: Revisited

Ten years ago, Henry Stewart wrote The Happy Manifesto, outlining 10 principles for happier workplaces. Among them: Make your people feel good; Be open and transparent; Celebrate mistakes.  This week on The Mind Tools L&D Podcast, Henry joins Gemma and Ross G the relevance of these principles in 2023. Spoiler: They’re even more important.  We discuss:  how the workplace has evolved  the emergence of ‘self-managing organisations’  the factors that stop leaders creating a happy workplace.    During the discussion, Henry recommended the following books:  Turn the Ship Around! by David Marquet  Reinventing Organizations by Frederic Laloux  Maverick by Ricardo Semler  No Rules Rules: Netflix and the Culture of Reinvention by Reed Hastings and Erin Meyer    He also mentioned the paper: Edmans, A. (2011). Does the stock market fully value intangibles? Employee satisfaction and equity prices. Journal of Financial economics, 101(3), 621-640.  actions you can take when budgets are tight  how the lessons of 2008 can be applied today.  In ‘What I Learned This Week’, Ross discussed the use of cannabis to unlock creativity at work (or not, as it turned out): economist.com/business/2023/01/12/how-to-unlock-creativity-in-the-workplace  The original paper is at: Heng, Y. T., Barnes, C. M., & Yam, K. C. (2022). Cannabis use does not increase actual creativity but biases evaluations of creativity. Journal of Applied Psychology.  Henry discussed neurodiversity, sparking Ross to recommend this Learning Guild article from Judy Katz: learningguild.com/articles/designing-for-autism-adhd-and-more-representing-neurodivergence/?rd=1  For more from Henry, see https://www.happy.co.uk. Or you can contact him at: [email protected]  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers     If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Gemma Towersey - @GemmaTowersey  Ross Garner - @RossGarnerMT  Henry Stewart - @HappyHenry 
2/7/202337 minutes, 13 seconds
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329 — No budget? No problem!

With inflation high, and high profile redundancies hitting the headlines, L&D is once again under pressure to demonstrate the value it offers and to have an impact in our organisations. So what can you do if your budget is slashed? This week on The Mind Tools L&D Podcast, David James shares his experiences of managing the L&D team at The Walt Disney Company during the 2008 financial crisis.  David is the Chief Learning Officer at 360Learning and host of The Learning & Development Podcast, and joins Ross G and Owen to discuss: the impact that recessions and cost savings typically have on L&D actions you can take when budgets are tight how the lessons of 2008 can be applied today. David has also written about this topic for Forbes, which you can read at: forbes.com/sites/forbeshumanresourcescouncil/2023/01/04/heres-how-ld-can-achieve-more-with-less/ During the discussion, David referenced a LinkedIn post from Ross Stevenson, which you can see here: linkedin.com/posts/rstevensonuk_learninganddevelopment-education-humanresources-activity-7019651016069410816-tAGI?utm_source=share&utm_medium=member_desktop In ‘What I Learned This Week’, Ross mentioned a LinkedIn post from Dr Philippa Hardman on ChatGPT for educators. See: linkedin.com/posts/dr-philippa-hardman-057851120_chatgpt-for-educators-a-practical-guide-activity-7020331313136074752-xxik For more from David, see 360learning.com/ or subscribe to his podcast: looop.co/podcast For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   You can find out more about The Mind Tools Expert Voices Podcast, including where to subscribe, at: https://www.mindtools.com/podcast/ Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerMT Owen Ferguson - @OwenFerguson David James - @DavidInLearning
1/31/202337 minutes, 22 seconds
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328 — The Mind Tools L&D Podcast Awards

Last week on the show we had James McLuckie join us to share his advice for winning an award, and this week - as we're approaching Oscars season - we thought we'd host our own award show: where the nominees haven't entered, the winners don't get anything, and the only criteria is what we think was interesting or cool in 2022. So, in this episode of The Mind Tools L&D Podcast, Ross G, Gemma, Nahdia and Owen are going to reveal their winners from the following shortlists: Book of the Year The Business of Race, by Gina Greenlee and Margaret Greenberg Smart Growth, by Whitney Johnson The Digital Mindset, by Paul Leonardi and Tsedal Neeley HR for Hybrid Working, by Gary Cookson How to Work Remotely, by Gemma Dale Learning at Speed, by Nelson Sivalingam Decisions Over Decimals, by Paul Magnone, Oded Netzer, Christopher J. Frank The Expectation Effect, by David Robson   Guest of the Year Margaret Greenberg and Gina Greenlee Nathalie Nahai Professor Doctor Jonathan Wilson Oded Netzer Bedford Falls’ own George Bailey   Episode of the Year Christmas Special: Home Alone Halloween Special: Edgar Allan Poe and ‘unity of effect’ in learning design 300 — Celebrating live from London! Live from the Metaverse: VR for learning What will be hot in workplace L&D in 2022?   Technology of the Year ChatGPT The Metaverse Miro Dall-e 2, Midjourney, Stable Diffusion   Tweet of the Year Elon Musk - Let that sink in Sam Altman - Today we launched Chat GPT Rob Briner - 18 things I think I got wrong in trying to promote evidence based practice Rob Lennon — Everyone's stuck in beginner mode with ChatGPT   L&D Pro of the Year Nelson Sivalingam Ross Dickie Michelle Ockers Donald Clark   During the discussion, Gemma referenced the book Statistics without Tears, from Penguin: penguin.co.uk/books/13568/statistics-without-tears-by-derek-rowntree/9780141987491 In ‘What I Learned This Week’, Gemma recommended the book Cairngorm John, by John Allen: sandstonepress.com/books/cairngorm-john-pb-1 Ross recommended the film Cliffhanger. At Mind Tools, we're continuing to offer 10% off your first custom project if commissioned in January 2023. This offer only applies to new custom learning customers and work must be commissioned before midnight, January 31 for discount to apply. Contact Ross and Gemma from our Custom team for details: [email protected] For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf elearning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerMT     Gemma Towersey - @GemmaTowersey Owen Ferguson - @OwenFerguson Nahdia Khan - @NahdiaKhan
1/24/202337 minutes, 20 seconds
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327 — How to win an industry award

Industry awards offer a chance to reflect on your work, raise your profile and win some prestige, but they also take a lot of work. So if you’re going to enter, you want to maximise the chances of winning. In this episode of The Mind Tools L&D Podcast, former co-host James McLuckie of MAPAL joins Ross G and Ross D to share his insights and entrant and judge. We discuss: how the process works advice for structuring your submission how to deliver a persuasive presentation. If you’re interested in entering an award, check out the Learning Technologies Awards (learningtechnologies.co.uk/learning-tech-awards) and the Learning Awards (thelearningawards.com/) For details of Ross D’s recent win, see: mindtoolsbusiness.com/resources/blog/ross-dickie-wins-bronze-learning-technologies-awards-2022 At the top of the show, Ross G referenced the Learning Performance Benchmark, a free tool that can help you take a data-based approach to evaluating your team’s L&D performance. To find out more, visit: mindtoolsbusiness.com/solutions/learning-performance-benchmark In ‘What I Learned This Week’, Ross D recommended Deep Work by Cal Newport: amazon.co.uk/Deep-Work-Focused-Success-Distracted/dp/0349411905 James discussed #SpedUpSounds and an article from The Guardian: theguardian.com/music/2023/jan/10/sped-up-songs-spotify-youtube-tiktok Ross G recommended Stephen L Chew and William J Cerbin’s article on the need for a theory of how people learn, published by Inside Higher Ed: insidehighered.com/views/2017/12/05/need-theory-learning-opinion Thanks @NeilMosley5 on Twitter for that one. For more from MAPAL, see: mapal-os.com/en/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   And if you’re looking for help designing digital learning experiences in 2023, why not contact our Custom team at [email protected] We're offering 10% off your first custom project if commissioned in January 2023. This offer only applies to new custom learning customers and work must be commissioned before midnight, January 31 for discount to apply.  Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerMT     Ross Dickie - @RossDickieMT James McLuckie - @JamesMcLuckie
1/17/202338 minutes, 7 seconds
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326 — Reject the gloom: L&D is getting better

In January, many of us like to take stock, reflect on the last twelve months, and make plans for the year ahead. In this spirit, we’re kicking off 2023 with a few early insights from our Learning Performance Benchmark. On the podcast this week, Ross D is joined by Gent Ahmetaj and Anna Barnett from our Insights team to discuss the state of the profession, and what this means for L&D practitioners. We cover: what the Learning Performance Benchmark is, and the value benchmarking offers organizations early insights from this year’s Benchmark report, with a focus on capabilities, barriers, and strategy To learn more about the Learning Performance Benchmark, or to start benchmarking your organization’s L&D capabilities, head to: mindtoolsbusiness.com/solutions/learning-performance-benchmark In WILTW, Anna recommended the game ‘Settlers of Catan’: catan.com/ Gent described how he was led astray by a fake research paper, cited by ChatGPT. You can generate your own A.I. truths and lies at: chat.openai.com/chat Looking for help designing digital learning experiences in 2023? Why not contact our Custom team at [email protected] We're offering 10% off your first custom project if commissioned in January 2023. Terms and Conditions  Offer only applies to new custom learning customers  Work must be commissioned before midnight, January 31 for discount to apply.  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:    Ross Dickie - @RossDickieMT Gent Ahmetaj - @GentAhmetaj Anna Barnett - @DrAnnaBarnett
1/10/202342 minutes, 2 seconds
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325 — Christmas Special: Home Alone

Back by popular demand (ish), the Mind Tools L&D Podcast team are wrapping up this year with a tenuous spin on festive favourite Home Alone! This time it isn’t Macaulay Culkin getting left behind: it’s Ross G, Ross D, Nahdia and Owen! What would WE do if left for Christmas in the L&D department of a large organisation? When our colleagues return, what will they find? We discuss: the laughs we’d share if we could get hold of IT admin privileges how stock photography haunts us still the benefits of an AI personal assistant on every device. In ‘What I Learned This Week’, Ross D recommended the Scrubs podcast Fake Doctors, Real Friends: open.spotify.com/show/6qckOLN3q2qpZilM6i1MKv And for something festive, he shared ‘Baby, It’s Cold Outside’ by Zach Braff and Donald Faison: youtube.com/watch?v=ZAGCZMQUeXo Nahdia shared a Dolly Parton fact. If you don’t already love Dolly, check out the Dolly Parton’s America podcast: wnycstudios.org/podcasts/dolly-partons-america And Ross G shared a Twitter thread from @Ammaar, who wrote a children’s book in a weekend with ChatGPT, MidJourney and other AI tools: twitter.com/ammaar/status/1601284293363261441?s=20&t=I60XsKrPtGFMEQi7uUwA2A For the last time this year: you can find more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:     Ross Garner - @RossGarnerMT Ross Dickie - @RossDickieMT Owen Ferguson - @OwenFerguson Nahdia Khan - @NahdiaKhan
12/20/202235 minutes, 17 seconds
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324 — Navigating L&D jargon

In this episode, we'll be chatting about the common jargon used in the Learning and Development field. We'll break down these phrases and explain what they mean, so you can understand and use them in your own L&D conversations.  Here are some of the phrases we'll be covering:  Blended learning: This refers to a combination of different learning methods, such as online courses, face-to-face training, and e-learning modules.  Microlearning: This is the use of short, focused learning sessions to help learners retain information and apply it in the workplace.  Agile learning: Which can mean anything you want it to mean!  In ‘What I Learned This Week’, Owen discussed his favourite new tool: ChatGPT, which wrote the entirety of these show notes up to the ‘agile learning’ line in italics. Give it a go here: chat.openai.com/chat  Ross D discussed the Natural Language AI from Google: blog.google/technology/ai/join-us-in-the-ai-test-kitchen/   And Ross G shared some fun simulated nonsense he found on Twitter, in the form of a ‘rock, paper, scissors’ simulation: twitter.com/juanbuis/status/1600155605112496129?s=20&t=51X4p1tzACbY1tg7sxEcaw   For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.     Connect with our speakers     If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:      Ross Garner - @RossGarnerMT (or @[email protected])  Ross Dickie - @RossDickieMT  Owen Ferguson - @OwenFerguson  Megan Reilly - Linkedin    
12/13/202242 minutes, 43 seconds
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323 — Making decisions with data and intuition

‘Big data’ promised us an end to uncertainty, but we realise now that this is a myth. Uncertainty will always remain, and intuition can help us navigate it. That’s the claim of Oded Netzer, one of the authors of Decisions Over Decimals: Striking the Balance Between Intuition and Information. On this week’s episode of The Mind Tools L&D Podcast, Oded joins Ross G and Ross D to discuss: Why looking for a ‘perfect’ answer isn’t helpful How ‘quantitative intuition’ (QI) can help us make decisions Techniques for identifying the data you do need to make decisions. You can find out more about Decisions Over Decimals, including where to buy a copy, at dodthebook.com/ During the discussion, Ross D referenced the website FiveThirtyEight.com. You can find it here: fivethirtyeight.com/ In ‘What I Learned This Week’, Oded discussed Malcolm Gladwell’s Revisionist History episode ‘My Little Hundred Million’: pushkin.fm/podcasts/revisionist-history/my-little-hundred-million Ross D referenced FiveThirtyEight (again) to explore the technology within a football: fivethirtyeight.com/features/the-world-cups-new-high-tech-ball-will-change-soccer-forever/ Ross G encouraged all of you to follow him on Mastodon (the hottest new social network, pew-pew!). Check out: mastodon.scot/@rossgarner For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:     Ross Garner - @RossGarnerMT (or @[email protected]) Ross Dickie - @RossDickieMT Oded Netzer - @OdedNetzer Bonus content! Check out this photo of Ross D with his award: twitter.com/MindToolsFB/status/1593232298358763521?s=20&t=BXnJsjoQ0bYR1_DzvPdjpg
12/6/202243 minutes, 15 seconds
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322 — Learning design: Lessons from Scottish Games Week

This October saw cities across Scotland play host to the first ever ‘Scottish Games Week’, a nationwide event featuring a conference, an education symposium, and awards show. What lessons from that event can the organisers share with the L&D community?  This week on The Mind Tools L&D Podcast, Gemma and Sam are joined by organisers Brian Baglow and Julie Drybrough to discuss:  the elements of a good ‘learning’ game;  some of the problems that come when we design games with an explicitly ‘learning’ focus;  how to leverage game mechanics to improve learning.  During the show, Brian discussed the game Island Saver, from NatWest. See: natwest.mymoneysense.com/island-saver/   Sam referenced McDonald’s gamified approach to till training: kineo.com/case-studies/mcdonalds-till-training-game  For more on Scottish Games Week, see: gamesweek.scot/  In ‘What I Learned This Week’, Sam discussed what a World of Warcraft virtual outbreak taught us about how humans behave in epidemics: arstechnica.com/science/2020/03/that-time-world-of-warcraft-helped-epidemiologists-model-an-outbreak/  Julie discussed the relationship between trauma and coaching, with reference to Dr Gabor Maté. See: drgabormate.com/  Brian discussed Bugzy Malone’s Grandest Game, a podcast series about Grand Theft Auto, available on BBC Sounds: bbc.co.uk/sounds/brand/p0df1893  And Gemma discussed ‘inosculation’, courtesy of Robert Macfarlane on Twitter: twitter.com/RobGMacfarlane/status/1592220645697486856?s=20&t=NcanHDv48LNdU1BAdl0qaQ  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.     Connect with our speakers     If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:      Gemma Towersey - @GemmaTowersey Sam Brown - @SBrownMT  Julie Drybrough - @Fuchsia_Blue  Brian Baglow - @FlackBoy 
11/29/202242 minutes, 53 seconds
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321 — Multimedia in learning design

At Mind Tools, we pride ourselves on our ability to create visually rich learning experiences that drive performance. Often, these experiences will include a mix of video, audio, and illustration. But why do these things matter? And how do they serve the outcomes we define with our clients? This week on The Mind Tools L&D Podcast, Ross D is joined by Tracey, Claire and Alison to discuss the use of multimedia in learning design. We cover: the role of multimedia in effective learning design creating an emotional connection through storytelling what ‘good’ multimedia looks like in a learning context In WILTW, Tracey described a recent family trip to a model-railway exhibition. A full breakdown of modelling scale standards can be found here: en.wikipedia.org/wiki/List_of_rail_transport_modelling_scale_standards Claire mentioned the Netflix show A Trip to Infinity: netflix.com/title/81273453 This led her to explore the so-called “coastline paradox”. If you were as befuddled by this concept as Ross D, you can find more information here: en.wikipedia.org/wiki/Coastline_paradox Alison talked about the ability of dogs to sense when their owners are unwell. You can find more information here: wagwalking.com/sense/can-dogs-sense-if-youre-sick Ross D recommended the video game Immortality, which is available on Xbox, PC and mobile devices. For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:     Ross Dickie - @RossDickieMT Tracey McDonald – @TraceyMcDonald Claire Gibson - @Claireisdigital Alison Perrott - @allyperrott
11/22/202240 minutes, 18 seconds
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320 — Three research papers with Jane Bozarth

In learning science, there are certain ideas that have leapt the fences of academia and seeped into the public consciousness. Often, these ideas gain traction because they feel intuitively true. But what does the data say? And how should we apply these ideas as learning professionals?  This week on The Mind Tools L&D Podcast, Ross Garner and Ross Dickie are joined by Jane Bozarth, Director of Research for the Learning Guild, to discuss three research papers that challenge the received wisdom. We cover:  Generational difference Learning styles  The “Marshmallow Test”.  The three papers we discussed were: 'Generational Differences in Work-Related Attitudes: A Meta-analysis', published in 2012 in the Journal of Business and Psychology.  'Another Nail in the Coffin for Learning Styles? Disparities among Undergraduate Anatomy Students’ Study Strategies, Class Performance, and Reported VARK Learning Styles', published in 2018 in Anatomical Sciences Education.  'Revisiting the Marshmallow Test: A Conceptual Replication Investigating Links Between Early Delay of Gratification and Later Outcomes', published in Psychological Science in 2018.  The Atlantic did a good write-up of the controversy surrounding the 'Marshmallow Experiment'. See here: https://www.theatlantic.com/family/archive/2018/06/marshmallow-test/561779/  In ‘What I Learned This Week’, Ross Garner mentioned a Twitter thread from Aaron Berman, in which he shares writing tips from his time as editor of the US President’s daily brief: https://twitter.com/aarondberman/status/1541576231891525633?s=21&t=1_oHB0tqjbt4VXZXmTMnXQ  Jane spoke about Kate the Chemist’s recent session at DevLearn. To find out more about Kate, visit her website: https://www.katethechemist.com/  Ross Dickie recommended the technology podcast ‘Hard Fork’ from the New York Times. You can find it wherever you get your podcasts, or through the NYT website: https://www.nytimes.com/2022/10/04/podcasts/hard-fork-technology.html  To find out more about Jane’s work at the Learning Guild, see: https://www.learningguild.com/  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.     Connect with our speakers     If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:      Ross Garner - @RossGarnerMT  Ross Dickie - @RossDickieMT  Dr Jane Bozarth - @JaneBozarth 
11/15/202242 minutes, 9 seconds
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319 — Remote learning for a distributed workforce

In the UK, 84% of workers who had to work from home because of the Coronavirus pandemic have said they plan to continue working at home, at least some of the time, in the future. That poses a problem to those of us responsible for workplace learning. This week on The Mind Tools Podcast, Ross G and Ross D are joined by Phill Miller, Managing Director of Open LMS, to explore solutions. We discuss: The impact that a shift to hybrid and remote working has had on L&D professionals The advantages of remote learning The disadvantages of remote learning – and how to address them! The stats that Ross G mentioned were taken from the Office for National Statistics, ‘Is hybrid working here to stay?’. See: ons.gov.uk/employmentandlabourmarket/peopleinwork/employmentandemployeetypes/articles/ishybridworkingheretostay/2022-05-23 In ‘What I Learned This Week’, Ross D discussed his experiments using DALL·E to create images from text. See: openai.com/blog/dall-e-now-available-without-waitlist/ Ross also shared the image he created with the prompt 'Oil painting of two nerdy guys recording a podcast in a studio.' on Twitter: https://twitter.com/RossDickieMT/status/1590310719832354816 For more about Open LMS, see: openlms.net/about-us To learn more from Open LMS about online learning engagement in the workplace, see: openlms.net/blog/education/collaborative-online-learning-improve-retention-and-engagement  You can also find Phill at: linkedin.com/in/phillmiller For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:     Ross Garner - @RossGarnerMT Ross Dickie - @RossDickieMT Phill Miller - @PhJMille
11/8/202243 minutes, 3 seconds
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318 — Podcasts for workplace learning

Here at Mind Tools Towers, we love podcasts. We’ve produced our own for six years! But what role do they have to play in workplace learning? This week on The Mind Tools Podcast, Ross G and Owen are joined by Adam Lacey from podcasts-for-learning-provider Assemble You. We discuss: The evolution of podcasts as a technology and as a market The solutions that now exist to organisational security barriers Workplace learning contexts where podcasts are ideal. In ‘What I Learned This Week’, Owen discussed some internal insights from Meta’s development of VR application Horizon Worlds: theverge.com/2022/10/6/23391895/meta-facebook-horizon-worlds-vr-social-network-too-buggy-leaked-memo   Adam discussed decision-making speed, based on insights from the Brain Food newsletter: fs.blog/knowledge-project-podcast/ Ross G discussed the ‘digital dark age’, recently discussed on Twitter by @CulturalTutor: twitter.com/culturaltutor/status/1553789465881202690?s=21&t=aByJZxFkW0QeyyrF1nwcEg For more from Adam, visit: His LinkedIn page: linkedin.com/in/adamlacey/ The Assemble You LinkedIn page: linkedin.com/company/assemble-you/ The Assemble You website: assembleyou.com/ The Power Skills Project: assembleyou.com/podcast   For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Ross Garner - @RossGarnerMT Owen Ferguson - @OwenFerguson Adam Lacey - LinkedIn
11/1/202244 minutes, 26 seconds
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317 — Halloween Special: Edgar Allan Poe and ‘unity of effect’ in learning design

Once upon a midnight dreary, Ross G pondered, weak and weary Whether Ross D might consider him a dry and awful bore— If he proposed some gentle chatting, sprinkled with some caveating, A pod with almost no formatting, on an essay he’d adored. “’Tis about unity of effect in learning design,” he muttered, “by Edgar Allan Poe— Only this and nothing more.” We discuss: why we are dedicating our Halloween Special to the application of Edgar Allan Poe’s ‘Philosophy of Composition’ to modern-day learning design the impact of ‘unity of effect’ on design decisions how to create an emotional response in learning experiences. To read Poe’s essay, see: poetryfoundation.org/articles/69390/the-philosophy-of-composition To read the full text of ‘The Raven’, see: poetryfoundation.org/poems/48860/the-raven For The Simpsons version of this tale, see: youtube.com/watch?v=bLiXjaPqSyY In ‘What I Learned This Week’, Ross D shared his insights from his recent marathon. Ross G discussed Paul Fairie’s (@Paulisci) Twitter thread on the many issues caused by bicycles: twitter.com/paulisci/status/1561848479470694403 If you’re interested in the poem that Ross G’s wife wrote, Edgar Allan Poem, see: instagram.com/p/Chwy4eLLecV/ (It inspired this episode!) For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Ross Garner - @RossGarnerMT Ross Dickie - @RossDickieMT Edgar Allan Poe - @Poe_Quotes_Bot
10/25/202240 minutes, 16 seconds
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316 — Sharpening your skills

As learning professionals, we can rely on people always needing support to do their jobs more efficiently and more effectively. We can also rely on the hows, whats, whens, and wheres of that support changing. It's up to us to make sure we have the skills, knowledge and attitude to keep pace with changes in learning science, technology and learner demands.  This week on The Mind Tools L&D Podcast, Gemma and her teammates in the learning experience team are joined by digital learning designer and developer Ed McLean to share how they keep pace.  We discuss:  The skills and knowledge we're using now How we anticipate what we'll need to develop in the future How we find learning and development opportunities. In ‘What I Learned This Week’, Gemma recommended The Rest is Politics podcast. You can find this wherever you listen to podcasts.  Ed prompted discussion about the Swiss legal requirement of buying guinea pigs in pairs. You can find out more by reading 'Why it's illegal to own only one guinea pig in Switzerland' in the NY Post.   Sean's fact about the first VR headset came from this 'A brief history of Virtual Reality, In patents' article.  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Gemma Towersey- @gemmatowersey  Sean Brown - @Seanbrownhrtech Claire Gibson - @Claireisdigital Ed McLean - @em_learning
10/18/202239 minutes, 45 seconds
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315 — Bad English is not a problem

English is the world’s lingua franca, but the 400 million native-English speakers are a minority compared to the 2 billion people who learned English in a classroom. With these numbers, it’s no surprise that most people speak English ‘badly’. The problem is that, when people speak with a strange accent, pronounce words wrong, or use unusual grammar, we form an impression of their intelligence and capability that has nothing to do with their actual abilities. So this week on The Mind Tools L&D Podcast, we’re joined by author, consultant and TEDx speaker Heather Hansen to explore the benefits of speaking English badly! We discuss: Why ‘accent bias’ is a problem How to become better listeners in a global setting How we can better communicate with others. You can watch Heather’s TEDx talk at: ted.com/talks/heather_hansen_2_billion_voices_how_to_speak_bad_english_perfectly Find out more about Heather at: globalspeechacademy.com/  You can also find Heather on LinkedIn: linkedin.com/in/hansenheather/ In ‘What I Learned This Week’, Ross discussed Alan Rickman’s showbiz diaries: theguardian.com/film/2022/sep/24/alan-rickmans-secret-showbiz-diaries-harry-potter Nahdia discussed research into accent bias in Britain: accentbiasbritain.org/wp-content/uploads/2020/03/Accent-Bias-Britain-Report-2020.pdf We opened today’s show with a clip from Mind Your Language. For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers   If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerMT Nahdia Khan - @NahdiaKhan Heather Hansen - @HeatherHansen
10/11/202241 minutes, 23 seconds
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314 — Working with SMEs

How do you set your projects up for success? Does the SME and learning designer relationship really follow the buddy cop movie trope? In this episode of the Mind Tools L&D Podcast, Claire, Sean, Tracey and Ross G share their experiences of working with SMEs and their insights into what makes a great working relationship. We discussed:  How to build a solid learning designer and SME relationship Ways to engage SMEs effectively The power of positive challenge In WILTW, Sean shared some facts linked to the latest Frozen Planet. Tracey told us about her planet-gazing, join her in finding out more facts about Jupiter on the NASA website.   Ross talked about recent Economist article he’d read which introduced the new phenomenon of ‘champing’ camping in churches. You can read it here, ‘Britain’s empty churches are turning into campsites’. Claire mentioned the SS Explorer currently docked in Leith, check out the preservation society page here. For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers   If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Claire Gibson - @Claireisdigital Ross Garner - @RossGarnerMT Tracey McDonald – @TraceyMcDonald Sean Brown - @SeanBrownHRTech
10/3/202237 minutes, 5 seconds
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313 — How can we learn at speed to drive performance?

How is it possible to learn faster than external world changes? What do we need to do to purposefully protect ourselves against irrelevance?   Mind Tools L&D Podcast, Gemma and Ross G are joined by author of Learning at Speed, Nelson Sivalingam, to discuss how organisations, L&D teams and individuals can upskill and reskill efficiently.  We discussed:   What learning at speed means  The barriers to learning at speed  How we can overcome those challenges   Nelson’s book, Learning at Speed, is available from the Kogan Page website or any other good bookseller.  To plug into Nelson’s podcast, L&D Disrupt, find it wherever you get your podcasts, or visit the HowNow podcast webpage.  At the start of the podcast, Gemma referenced The Economist article, ‘The tech winners and losers of the pandemic’.   Nelson mentioned Andy Lancaster’s Driving performance through learning. This is available from Kogan Page or any other good bookseller.  Michelle Parry-Slater’s The Learning and Development Handbook also cropped up in the conversation. It’s also available from Kogan Page and any other good bookseller.  Nelson recommended reading Sapiens: A brief history of humankind, by Yuval Noah Harari. Get a copy on Amazon.  Nelson talked through the ICE framework, a scoring method created by Sean Ellis. Find out more here: productplan.com/glossary/ice-scoring-model/  Additionally, Nelson advocated using the principles of ‘Jobs to Be Done’. To read about the practices involved, take a look at Jobs to be Done: Theory to Practice. You can find it on Amazon.  Ross referenced the Agile Manifesto. You can read it and the 12 principles on agilemanifesto.org.  In WILTW, Ross talked about the percentage of American subjects in social psychology studies as discussed on the Freakonomics podcast episode, ‘The U.S. is just different – so let’s stop pretending we’re not.’   Gemma mentioned ‘Kopfkino’, a word that appears in Susie Dent’s new book and appeared as Word of the day on her Twitter feed.  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.      Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Nelson Sivalingam - @thatnelsondude  Ross Garner - @RossGarnerMT   Gemma Towersey – @gemmatowersey   
9/27/202241 minutes, 56 seconds
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312 — Book Club: The Expectation Effect

Our brain is a ‘prediction machine’ that responds to and interprets reality based on what we expect. This is the claim of science writer David Robson and, this week on The Mind Tools Podcast, Ross G, Owen and Nahdia plan to exceed your expectations by discussing it in our book club.  We discuss:  examples of the ‘expectation effect’ in action  the strengths and weaknesses of Robson’s argument how we can experiment, personally, with managing our expectations.  During the discussion, Ross referenced the Freakonomics episode ‘I Don’t Know What You’ve Done With My Husband But He’s a Changed Man’: freakonomics.com/podcast/i-dont-know-what-youve-done-with-my-husband-but-hes-a-changed-man/  See also our podcast on Carol Dweck’s Growth Mindset: podcasts.apple.com/ie/podcast/grit-and-mindset-emotion-at-work-crossover-special/id1114862726?i=1000470741181  In ‘What I Learned This Week’, Owen recommended Bob Sutton (@work_matters) on Twitter, and specifically his Tweet about the ‘feedback sandwich’: twitter.com/work_matters/status/1565064130574241793?s=46&t=z7JQmmhA9bhpOPtQuc1RLQ  And Ross discussed the shortest day for 40 years, June 29: theguardian.com/science/2022/aug/01/midnight-sooner-earth-spins-faster-shortest-day  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    To take advantage of our special offer on a Mind Tools Membership, visit: mindtools.com/september-subscription-sale   Mind Tools enterprise customers can hear our exclusive interview with David Robson, author of The Expectation Effect, as part of their toolkit. If you're not already a customer or subscriber, you can listen to an excerpt in our blog: mindtools.com/blog/expert-interview-blog-david-robson/ Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:    Ross Garner - @RossGarnerMT   Nahdia Khan - @NahdiaKhan  Owen Ferguson - @OwenFerguson   
9/20/202237 minutes, 32 seconds
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311 — The XR Zone: Extended Realities (XR) for learning

This week The Mind Tools Podcast team are travelling through another dimension. A dimension not only of sight and sound, but of mind. That's the signpost up ahead - your next stop: Extended Reality. In this episode, Ross G and Nahdia speak to technologist, TEDx speaker, author and designer Myra Roldan about how new technologies are shaping the way we interact with the world, and with each other. We discuss: VR, AR, XR and mixed realities Applications of XR for learning The impact of XR on empathy. During the discussion, we discussed several VR experiences: Five Nights at Freddy’s: oculus.com/experiences/quest/3162101440489458 Vader Immortal: oculus.com/vader-immortal/?locale=en_GB Richie’s Plank: oculus.com/experiences/quest/1642239225880682/ For more on how The Mandalorian was shot, see: youtube.com/watch?v=gUnxzVOs3rk For Myra’s TEDx talk on VR, see: ted.com/talks/myra_roldan_vr_changing_world_views You can find Myra on LinkedIn at: linkedin.com/in/myraroldan In ‘What I Learned This Week’, Nahdia discussed the recent flooding in Pakistan, the impact of glaciers, and the effects of climate change: bbc.co.uk/news/science-environment-62758811 Myra discussed her TikTok channel, learnwithmyra: tiktok.com/@learnwithmyra And for something completely different, Ross G shared old Hollywood bloopers: twitter.com/NonsenseIsland/status/1550562796458352641 For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers   If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:   Ross Garner - @RossGarnerMT Nahdia Khan - @NahdiaKhan Myra Roldan - @MyraMade
9/13/202238 minutes, 15 seconds
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310 — Questions, questions, questions

What’s the evidence telling us about effective questions for learning? How can we apply it?  In this week's episode of The Mind Tools L&D Podcast, Gemma is joined by fellow Custom team members Ross Garner, Sam and Alison to discuss key takeaways from Patti Shanks’ book, Write better multiple-choice questions to assess learning.   We discussed:   The role of questions in learning   What makes an effective question  How to overcome challenges in writing them.  We talked about how we used open questions as part of a project with Scottish Enterprise. Find out more about the project here: Award-winning blended learning for Scottish Enterprise case study.  In WILTW, Ross excitedly told us about the five attempts (and injuries!) that Bond’s stuntman took to nail the crocodile shot in Live and Let Die. You can watch them on Twitter: twitter.com/michaelwarbur17   Gemma’s discovery about the Summer Time Act came from an episode of the BBC’s podcast You’re Dead to Me called ‘The History of Timekeeping’.  Further details came from the BBC article, “The Builder who changed how the world keeps time”.  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers    If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Ross Garner - @RossGarnerMT   Sam Brown - @SbrownMT   Alison Perrott - @allyperrott  Gemma Towersey – @gemmatowersey 
9/6/202237 minutes, 27 seconds
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309 — Your questions answered

Will avatar-based training replace virtual classrooms? Would it make any difference if L&D didn’t even exist? In this week's episode of The Mind Tools L&D Podcast, Ross D, Owen and Nahdia tackle these questions from listeners Ian Younger (@ian5611) and Craig Taylor (@CraigTaylor74). In WILTW, Owen mentioned the article ‘Good’ posture doesn’t prevent back pain, and ‘bad’ posture doesn’t cause it by Peter O’Sullivan, Leon Straker and Nic Saraceni. The episode of the Ezra Klein Show which featured a discussion of ‘Larping your job’ was The Office is Dying. It’s Time to Rethink How We Work. For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers   If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie - @RossDickieMT Owen Ferguson - @OwenFerguson Nahdia Khan -@NahdiaKhan  
8/30/202236 minutes, 41 seconds
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308 — L&D hacks (we wish we knew years ago)

Here at Mind Tools Towers, we’ve been supporting L&D teams for years – and that’s given us plenty of time to reflect on things we could have done better! So this week on The Mind Tools L&D Podcast, Ross G, Owen, Sean and Ross D are sharing the advice that they wish they’d had when they started out in their careers. We discuss: The importance of gathering diverse work experiences How to define a problem How to speak to others about what you do for a living. Additionally, we share insights from our Twitter audience. Thanks everyone for sharing your ideas. You can find these responses on Twitter at: twitter.com/SeanBrownHRTech/status/1559833708441620482 In ‘What I Learned This Week’, Owen recommended an article from Ben Thompson: stratechery.com/2022/instagram-tiktok-and-the-three-trends/ Sean discussed the world's first animated feature film, El Apóstol: en.wikipedia.org/wiki/El_Ap%C3%B3stol Ross D discussed a lost trove of Civil War gold: theatlantic.com/magazine/archive/2022/07/pennsylvania-civil-war-treasure-gold-hunt-fbi/638445/ And Ross G recommended the '(Not Boring) Habits' app: apps.apple.com/us/app/not-boring-habits/id1593891243 For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Ross Garner - @RossGarnerMT Owen Ferguson - @OwenFerguson Sean Brown - @Seanbrownhrtech Ross Dickie - @RossDickieMT
8/23/202238 minutes, 59 seconds
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307 — Is your learning culture keeping pace with rapid digitalization?

Many organizations responded to the global pandemic by adopting digital technologies that enabled different ways of working. This sudden, unanticipated change has created opportunities for L&D, but it's also posed challenges.  This week on The Mind Tools L&D Podcast, Ross D is joined by Owen and Anna to dive into this year's L&D Benchmark Report: 'Is your learning culture keeping pace with rapid digitalization?' They discuss: the history of the Annual L&D Benchmark Report, and its relationship to our Learning Performance Benchmark the emergence of culture and digitalization as the key themes of this year's report, and what this tells us about the state of L&D the characteristics of top-performing organizations, and what we can learn from them practical advice for applying the report's findings. To explore the Annual L&D Benchmark Report for yourself, head to our website: mindtoolsbusiness.com/research-and-reports/keeping-pace-with-digitalization In 'What I Learned This Week', Owen recommended the Abba Voyage concert experience. Full details can be found at: abbavoyage.com Ross D referenced the FiveThirtyEight article 'Why the Same Temperature Can Feel Different Somewhere Else' by Maggie Koerth: fivethirtyeight.com/features/heat-index-temperature For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie - @RossDickieMT Owen Ferguson @OwenFerguson Anna Barnett @DrAnnaBarnett
8/16/202236 minutes, 51 seconds
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306 — Has it worked?: Measuring impact

Have learners engaged? Learnt what we set out for them to learn? More importantly, have they bought that learning into how they perform? Is this having the wider impact we wanted? All the questions. So, how do we, as learning professionals, measure the impact our learning experiences have? This week on The Mind Tools L&D Podcast, Gemma discusses with teammates Claire, Sean and Tracey, about measuring impact. We discuss: what measuring impact means tools and methods we use some of the challenges involved. During our chat, Sean mentioned that more than 95% of CLOs know it’s important to measure impact, but less than 5% know how. The statistic came from this blog netcomlearning.com/blogs/55/10-ways-to-measure-the-impact-of-learning-for-the-ultimate-roi.html In ‘What I Learned This Week’, Gemma spoke about the first woman who summited Mont Blanc, Marie Paradis. You can find out more about her here chamonixallyear.com/lady-legends-women-in-mountaineering For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Gemma Towersey - @GemmaTowersey Claire Gibson - @Claireisdigital Sean Brown - @Seanbrownhrtech Tracey McDonald – @Traceymcdonald
8/9/202239 minutes, 47 seconds
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305 — Reimagining how we work

Rather than defaulting to pre-pandemic habits, or continuing with pandemic arrangements, we now have an ideal opportunity to rethink how and where we work. This week on The Mind Tools L&D Podcast, Nahdia and Gemma talk to Gem Dale, author of How to work remotely, about working well, in and out of the office. We discuss: why we need to be strategic and purposeful in how and where we work challenges for organisations and managers in balancing organisational and individual needs skills for effective remote working. In ‘What I Learned This Week’, Nahdia told us why some houses in Amsterdam are so narrow amsterdamhangout.com/why-do-houses-in-amsterdam-are-so-narrow/ Gemma mentioned an episode from the language learning podcast series Coffee Break German coffeebreaklanguages.com/2022/07/cbg-mag-2-06-labskaus For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  To find out more about Gem, see hrgemblog.com/ and her book koganpage.com/product/how-to-work-remotely-9781398606111 Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Gemma Towersey - @GemmaTowersey Nahdia Khan - @NahdiaKhan Gem Dale – @HR_Gem
8/2/202230 minutes, 51 seconds
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304 — The seductive allure of neuroscientific podchat

People are more satisfied by explanations that contain neuroscientific jargon and images. Why? Because dopamine fires up the hippocampus, and that’s a fact! (Warning: It’s not.)  This week on The Mind Tools L&D Podcast, Owen and Ross G are separating fact from fiction as we discuss neuroscience with Amy Brann, author of Make Your Brain Work.  We discuss:  The meaning of neuroscience (as a discipline vs in popular media)  The relevance of neuroscience for HR and L&D  Practical insights from neuroscience.  During the discussion, Owen referenced two papers:  Weisberg, D. S., Keil, F. C., Goodstein, J., Rawson, E., & Gray, J. R. (2008). The seductive allure of neuroscience explanations. Journal of cognitive neuroscience, 20(3), 470-477. Online at: ncbi.nlm.nih.gov/pmc/articles/PMC2778755/  Farah, M. J., & Hook, C. J. (2013). The seductive allure of “seductive allure”. Perspectives on Psychological Science, 8(1), 88-90. Online at: pubmed.ncbi.nlm.nih.gov/26172255/   In ‘What I Learned This Week’, Owen discussed Wordle (nytimes.com/games/wordle/index.html), Heardle (.spotify.com/heardle/) and Framed (framed.wtf/)   Ross discussed the Freakonomics series ‘What Can Blockchain Do for You?’: freakonomics.com/podcast-tag/what-can-blockchain-do-for-you/   For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   To find out more about Amy, see amybrann.com/ and synapticpotential.com/   Connect with our speakers   If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:   Ross G - @RossGarnerMT   Owen Ferguson - @OwenFerguson  Amy Brann – @Amy_Brann  
7/26/202238 minutes, 27 seconds
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303 — Psycho-metrics, Qu'est-ce que c'est?

Who knows why anyone does anything? Well… people who craft psychometrics claim that they can answer this question. And this week on The Mind Tools L&D Podcast, Owen and Ross G are going to find out how! We’re joined by Lucie Ilbury, a Chartered Occupational Psychologist and Head of Client Enablement at Sova Assessment. We discuss: What psychometric assessments are for The characteristics of an effective assessment How psychometric assessments can be linked to an organization’s competency framework. In ‘What I Learnt This Week’, Owen shared that decisive people are no more accurate than doubters: https://www.theguardian.com/science/2022/jun/01/its-decided-decisive-people-no-more-accurate-than-self-doubters Then he cast some doubt of his own on that headline, with the actual paper: Zajkowski, W., Bielecki, M., & Marszał-Wiśniewska, M. (2022). Are you confident enough to act? Individual differences in action control are associated with post-decisional metacognitive bias. PLoS one, 17(6), e0268501. Available at: https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0268501 Lucie recommended the The Psychology Podcast, featuring Whitney Goodman on ‘toxic positivity’: https://scottbarrykaufman.com/podcast/whitney-goodman-toxic-positivity/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    To find out more about Sova and gain access to thought leadership, complementary training courses and a network of experts in assessment, join the community here: https://community.sovaassessment.com/ For Sova e-books, see: https://sovaassessment.com/reports-guides/assessment-fundamentals-ebook Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Ross G - @RossGarnerMT Owen Ferguson - @OwenFerguson Lucie Ilbury – LinkedIn
7/19/202241 minutes, 23 seconds
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302 — What’s the story with stories?

Since the dawn of history, people have been telling stories. Obviously, because the recorded history we have is in the format of a story. Now Ross Garner, Ross Dickie and David from the Mind Tools L&D Podcast crew are applying that technique to learning.  We discuss:  The benefits of storytelling for learning  Examples of effective storytelling at work How new technologies give us exciting opportunities to craft new tales! During the discussion, Ross Garner discussed an article from The Guardian. You can read it here: https://www.theguardian.com/lifeandstyle/2012/jan/15/story-lines-facts  In ‘What I Learnt This Week’, Ross Dickie discussed why it’s so hard to fix electronics: https://open.spotify.com/episode/5Dmp79iTEVqizinjOmjGpP?si=TeXVHG_CTKuE4ZGlXlBWiA   David shared something he had ‘knot’ previously known: https://oceanservice.noaa.gov/facts/nautical-mile-knot.html  And Ross Garner recommended Patti Shanks’ book Write Better Multiple-Choice Questions to Assess Learning.  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers   If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:   Ross Garner - @RossGarnerMT   Ross Dickie - @RossDickieMT  David Sharkey on LinkedIn 
7/11/202238 minutes, 34 seconds
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301 — Managers Matter: Feeling the squeeze

Our mental wellbeing can depend in part, on our role at work. How do stress levels of colleagues, managers and directors compare, for instance? What is it about those roles that influences stress levels? In this week's episode of The Mind Tools L&D Podcast, Emotion at Work’s Phil Willcox shares the findings of his latest research report “Managers feel the pinch”. We discuss: The research findings on roles and stress What “levers” influence poor mental wellbeing What we can do to stay healthy You can find out more about Emotion at Work at emotionatwork.co.uk To check out Phil's report, see: emotionatwork.us18.list-manage.com/subscribe?u=09d92d7e2e59615c9c15131b0&id=11b6f33586  For more on our competition, where you could win a six month Mind Tools for Business subscription, see: https://mindtoolsbusiness.com/competition In ‘What I Learned This Week’, Ross’ nugget about declining eye health in children came from The Economist’s ‘Short-sightedness has become an epidemic’: economist.com/leaders/2022/06/09/short-sightedness-has-become-an-epidemic Phil backed up his research with findings from a paper titled, ‘We have emotions but can’t show them!: Authoritarian Leadership, Emotional Suppression Climate, and Team Performance’:  eprints.lse.ac.uk/104058/1/We_have_emotions_but_can_t_show_them.pdf Owen’s learning came from the UK Government’s research and analysis into online choice architecture called, ‘Evidence review of Online Choice Architecture and consumer and competition harm.’ : gov.uk/government/publications/online-choice-architecture-how-digital-design-can-harm-competition-and-consumers/evidence-review-of-online-choice-architecture-and-consumer-and-competition-harm You can find Ross' blog on choice architecture at: mindtoolsbusiness.com/resources/blog/tips-and-expertise/how-nudge-theory-can-lead-to-better-workplace-learning  Gemma’s magpie facts were from the RSPB’s ‘Magpie life cycle’ webpage: rspb.org.uk/birds-and-wildlife/wildlife-guides/bird-a-z/magpie/life-cycle/  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Ross G - @RossGarnerMT Gemma T - @GemmaTowersey Owen Ferguson - @OwenFerguson Phil Willcox - @PhilWillcox
7/5/202245 minutes, 15 seconds
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300 — Celebrating live from London!

In our 300th episode of The Mind Tools L&D podcast, we are LIVE from London!   Owen, Nahdia and Gemma were joined by two special guests, Julie Dirksen and Phil Willcox, and a live studio audience buzzing after Day 1 of the Learning Technologies 2022 conference and exhibition.  There was something for everyone! We spoke about:  Perspectives on the LT conference and exhibition  Designing learning for complex skills  The mental health challenges that managers face  We also heard what our audience had learnt this week.  To check out Phil's report, see: emotionatwork.us18.list-manage.com/subscribe?u=09d92d7e2e59615c9c15131b0&id=11b6f33586  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:   Nahdia Khan - @nahdiakahn  Gemma T - @gemmatowersey   Owen Ferguson - @owenferguson  Phil Willcox - @PhilWillcox  Julie Dirksen - @usablelearning 
6/28/202254 minutes, 2 seconds
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299 — How can we embed learning in our workplaces?

We’re all familiar with one-off learning events like e-learning modules, workshops and virtual classrooms. They’re common because they’re logistically easier for everyone, but how we can adapt these to embed learning after the event? To discuss, Ross G and Owen are joined by Paul 'Westy' Westlake, Digital Director at PeopleUnboxed, and host of the PeopleUnplugged Podcast. We discuss: Problems with one-off events Techniques to ensure they have greater impact What it looks like to embed learning more systemically within a workplace. Show notes During the discussion, Ross referenced the work of Immersive Interactive: https://immersive.co.uk/ We also referenced the Mind Tools report ‘Google it: The secret online lives of UK managers’: https://mindtoolsbusiness.com/research-and-reports/google-it-the-secret-online-lives-of-uk-managers You can find out more about People Unboxed at: https://peopleunboxed.co.uk/ The People Unplugged podcast is online at: https://www.buzzsprout.com/1718614 In 'What I Learned This Week', Owen discussed the ‘(Not Boring) Habits’ app: https://apps.apple.com/us/app/not-boring-habits/id1593891243 For the blog he recommended, see: https://www.andy.works/words/the-most-satisfying-checkbox Ross mentioned the video game Lego Star Wars Skywalker Saga, and Paul shared that the world’s largest tyre manufacturer is in fact Lego: https://www.coruba.co.uk/blog/lego-the-worlds-largest-tyre-manufacturer/ Ross learned about the 65537-gon: https://en.wikipedia.org/wiki/65537-gon And Owen spoke briefly about knot theory and proteins: Adams, C., Devadoss, J., Elhamdadi, M., & Mashaghi, A. (2020). Knot theory for proteins: Gauss codes, quandles and bondles. Journal of Mathematical Chemistry, 58(8), 1711-1736. Online at: https://arxiv.org/abs/1912.09353 A wide-ranging discussion this week! For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerMT Owen Ferugson - @OwenFerguson Paul Westlake - @PaulWestlake
6/21/202243 minutes, 4 seconds
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298 — How can L&D promote an anti-racist workplace?

Back in episode 279 of this podcast (February 1, 2022: ‘Why work is the ideal place to talk about race’), we spoke with authors Margaret Greenberg and Gina Greenlee about their book The Business of Race. But while we talked extensively about personal experiences and inner work, we didn’t have a chance to dig into what L&D can do to promote an anti-racist workplace. So this week on The Mind Tools L&D Podcast, Margaret and Gina are back with Ross G and Nahdia to discuss: The pre-work required for organizational change The extent to which diversity training is effective Tools that can help L&D promote an anti-racist workplace. Show notes Find out more about The Business of Race, including links to order a copy, at: businessofrace.com  The LinkedIn page is: linkedin.com/company/the-business-of-race  The Facebook page is: facebook.com/businessofrace  The tools that Margaret discussed were: Deborah Plummer's Antiracist Style Indicator (ASI) - https://asi.dlplummer.com Annie E. Casey Foundation's Organizational Self-Assessment (OSA) - https://www.aecf.org/resources/race-matters-organizational-self-assessment In 'What I Learned This Week', Nahdia recommended the Adam Curtis document The Century of Self: https://www.youtube.com/watch?v=fEsPOt8MG7E Gina recommended The 1619 Project: https://www.nytimes.com/interactive/2019/08/14/magazine/1619-america-slavery.html Margaret recommended Obasan by Joy Kagawa: https://en.wikipedia.org/wiki/Obasan Ross referenced No-No Boy by John Okada: https://en.wikipedia.org/wiki/No-No_Boy And Ross shared that Ukrainian President Volodymyr Zelensky voiced Paddington Bear, prior to his current role: https://variety.com/2022/film/news/ukrainian-president-zelenskyukrainian-president-volodymyr-zelensky-voiced-paddington-bear-1235191660/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerMT Nahdia Khan - @NahdiaKhan Gina Greenlee - @TheGinaGreenlee / LinkedIn Margaret Greenberg - LinkedIn
6/14/202242 minutes, 53 seconds
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297 — Can gamification level up our learning?

Gamification promises fun activities, increased user engagement and – ultimately – better workplace learning. But do points and badges really make a difference? In this week's episode of The Mind Tools L&D Podcast, Ross G, Sean, Tracey and podcasting n00b Sam Brown tackle this issue. We discuss: The difference between ‘gamification’ and ‘game-based learning’ Good and bad examples of gamification Common gamification mistakes. Find out more about Twitter Data Dash at: https://twitterdatadash.com/ For more on gamification, including examples, see: com, ‘What is gamification’?, at: https://www.gamify.com/what-is-gamification Growth Engineering, ‘The ultimate definition of gamification (with 6 real world examples)’, at: https://www.growthengineering.co.uk/definition-of-gamification/ Training Industry, ‘Game-Based Learning vs Gamification: Do You Know the Difference?’, at: https://trainingindustry.com/articles/learning-technologies/game-based-learning-vs-gamification-do-you-know-the-difference In ‘What I Learned This Week’, Sean shared the origins of the croissant: https://lesaffre.uk/2020/07/27/what-are-the-origins-of-the-croissant Tracey discussed the origins of Neptune balls: https://www.theguardian.com/environment/2021/jan/15/seagrass-neptune-balls-sieve-millions-of-plastic-particles-from-water-study-finds And Ross discussed the meaning of sailor tattoos: https://mymodernmet.com/traditional-sailor-tattoos-decoded/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Ross Garner @RossGarnerMT Tracey McDonald @TraceyMcDonald Sean Brown @SeanBrownHRTech Sam Brown @SBrownMT
6/7/202238 minutes, 45 seconds
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296 — Effective hybrid working

There are more and more people working in a hybrid way. What does this mean for how we meet, develop relationships and support learning? In this week's episode of The Mind Tools L&D Podcast, Gemma T and Owen explore these questions with HR for Hybrid Working author and Director of Epic HR, Gary Cookson. We discuss: What makes for an effective hybrid meeting Experiences that tend to be better 100% remote / 100% in-person The skills we might need to develop as HR and L&D professionals.   You can find out about Gary at: epichr.co.uk/  Gary's book is now available to buy: koganpage.com/product/hr-for-hybrid-working   In WILTW, Owen talked about research findings on the efficacy of “expert” advice. Here’s the research paper “Tips from the Top: Do the best performers really give the best advice?” Gary learnt that the word “viking” was once used as a verb: What does the word Viking mean? Gemma’s bluetooth titbit came from Twitter: Susie Dent: King Harald Bluetooth   For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Gemma Towersey @gemmatowersey Owen Ferguson @OwenFerguson Gary Cookson @Gary_Cookson
5/31/202238 minutes, 56 seconds
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295 — How do we prevent burnout

Why is chronic stress, or burnout, on the rise? Who suffers the most? Is it an individual or an organisational problem?    In this week's episode of The Mind Tools L&D Podcast, author Jennifer Moss speaks to Gemma and Ross about the problem of burnout.  What burnout is What causes such chronic stress What does and doesn't help ease the problem? You can find out more about Jennifer's work, and her book The Burnout Epidemic, at jennifer-moss.com   In ‘What I Learnt This Week’, Ross told us about Shakespeare's missing skull https://www.reuters.com/article/us-britain-shakespeare-idUSKCN0WQ192  Gemma talked about Dan Gilbert's End of History illusion https://en.wikipedia.org/wiki/End-of-history_illusion  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Ross Garner - @RossGarnerMT Gemma - @gemmatowersey Jennifer Moss - @jenleighmoss
5/24/202242 minutes, 43 seconds
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294 — Developing a digital mindset (for non-digital folks)

What is a digital mindset? Why is it important? And can non-technical people really contribute in digital roles? In this week's episode of The Mind Tools L&D Podcast, Ross D and Ross G explore these questions with researcher, consultant and author of Digital Mindset, Dr Paul Leonardi. We discuss: How anyone can adopt a digital mindset The importance of collaboration, computation and change How much you need to know to ‘sniff test’ statistical claims. The Digital Mindset: What It Really Takes to Thrive in the Age of Data, Algorithms, and AI, by Paul Leonardi and Tsedal Neeley, is available now. In 'What I Learned This Week', Ross D shared a tweet from Adam Grant: twitter.com/AdamMGrant/status/1523656067838021632 Ross G shared the paper: Brucks, M. S., & Levav, J. (2022). Virtual communication curbs creative idea generation. Nature, 1-5. Available online at: nature.com/articles/s41586-022-04643-y Paul discussed the paper: Shih, K. (2017). Do international students crowd-out or cross-subsidize Americans in higher education?. Journal of Public Economics, 156, 170-184. Available online at: sciencedirect.com/science/article/abs/pii/S0047272717301676  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can find out more about Paul at: tmp.ucsb.edu/people/paul-leonardi Find out more about Tsedal Neeley at: tsedal.com Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross G - @RossGarnerMT Ross D - @RossDickieMT Paul Leonardi - @PLeonardi1
5/17/202243 minutes, 18 seconds
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293 — How to grow your people

Why is it so difficult to start something new and stick with it? How do we gain and maintain momentum? And why do we tire of what we're doing?  In this week's episode of The Mind Tools L&D Podcast, Ross D and Ross G explore these questions with Smart Growth author and disruption theorist Whitney Johnson. We discuss: what we mean by 'smart growth' the 'S Curve of Learning' model what L&D teams can do to create an ecosystem where smart growth is possible. Find out more about Whitney at: whitneyjohnson.com  The Disrupt Yourself wth Whitney Johnson podcast is on Spotify at: open.spotify.com/show/7cn2cgc34znzwPkkwH58sQ  The Grieg piece that Ross G mentioned was 'Piano Concerto in A Minor, Op 16': youtube.com/watch?v=I1Yoyz6_Los  In 'What I Learned This Week', Ross G discussed 'What Can TV Teach L&D? - Star Wars', by friend-of-the-show Tom Hickmore: youtube.com/watch?v=42aDTxlmklY  Whitney discussed Emma Seppälä's insight that happiness impacts three degrees of separation away from the happy person. You can see her TEDx talk at: youtube.com/watch?v=WZvUppaDfNs  And Ross D asked 'are gimmicky airline safety videos putting passengers in danger?': wired.co.uk/article/korean-air-k-pop-safety-video-superm  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross G - @RossGarnerMT Ross D - @RossDickieMT Whitney Johnson - @JohnsonWhitney
5/10/202237 minutes, 27 seconds
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292 — Choosing the right intervention

Interactive checklists, immersive VR games, bitesized elearning and so many possibilities in between. Learning designers are spoilt for choice when it comes to interventions. How to choose the "right" one?  Gemma, along with Tracey, Sean and David  from the Mind Tools Custom team discuss: what we mean by interventions  who and what to take into account when making a decision examples of interventions and the decisions that led to them. In 'What I Learned This Week', Sean referenced the tinniest mammal, the bumblebee bat. You can read more about it here: guinnessworldrecords.com/world-records/70467-smallest-mammal David's nifty keyboard shortcuts: renaming a file = select file > F2; deleting a file = select file > shift DEL. Tracey talked about her visit to Loch Garten. You can find out more about the flora and fauna at this magical place here, rspb.org.uk/reserves-and-events/reserves-a-z/loch-garten/ Gemma mentioned Yester Castle and the army of goblins that built and now haunt it. Wikipedia expands on the myth here wikipedia.org/wiki/Yester_Castle  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Tracey McDonald - @TraceyMcDonald Sean Brown - @SeanBrownHRTech Gemma Towersey - @GemmaTowersey You'll find David on LinkedIn - David Sharkey     
5/3/202235 minutes, 48 seconds
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291 — What's the value of values?

What are your organisation's values? How were they shaped? And what impact do they have on your future? In this week's episode of The Mind Tools L&D Podcast, Ross G and Ross D discuss these issues with speaker, consultant and author Nathalie Nahai. We discuss: the importance of values for retaining talent and attracting customers how an organisation's values are shaped whether 'values training' has any benefits. For tickets to our live show in London, on the evening of May 4, see: eventbrite.co.uk/e/live-show-mind-tools-300th-podcast-episode-tickets-315236830847  For more on the 'Theory of Basic Human Values', see: en.wikipedia.org/wiki/Theory_of_Basic_Human_Values For more on the 'Great Resignation', see: theguardian.com/business/2022/jan/04/great-resignation-quitting-us-unemployment-economy  If you were curious about HP's values and mission, see: hp.com/uk-en/hp-information.html  For more from Nathalie, see: nathalienahai.com Identify, develop and communicate your organisation's with 'The Values Map': thevaluesmap.com Find out more about Nathalie's book, Business Unusual, at: businessunusualthebook.com In 'What I Learned This Week', Ross referenced episode 268: open.spotify.com/episode/5wSAM8zTPvKlAIkkSoKB8Z, where he discussed Ezra Klein's podcast episode 'A Crypto Optimist Meets a Crypto Skeptic': nytimes.com/2021/10/15/opinion/ezra-klein-podcast-katie-haun.html He's now followed that up with another Ezra Klein episode, 'A Viral Case Against Crypto, Explored': nytimes.com/2022/04/05/podcasts/transcript-ezra-klein-interviews-dan-olson.html For Dan Olson's YouTube video 'Line Goes Up - The Problem With NFTs', see: youtube.com/watch?v=YQ_xWvX1n9g Larry David's FTX commercial, 'Don't Miss Out on Crypto' is here: youtube.com/watch?v=BH5-rSxilxo The struggle to sell an NFT of Jack Dorsey's first ever tweet is online at: bbc.co.uk/news/business-61102759 Find Neil deGrasse Tyson on Instagram at: instagram.com/neildegrassetyson The book Ross recommended was Tides: The Science and Spirit of the Ocean, by Jonathan White: amazon.co.uk/Tides-Science-Spirit-Jonathan-White/dp/1595348050 For some insight into the effect that oysters have on sex, see: smithsonianmag.com/smithsonian-institution/are-oysters-aphrodisiac-180962148/  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerMT Ross Dickie - @RossDickieMT Nathalie Nahai - @NathalieNahai
4/26/202240 minutes, 29 seconds
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290 — The world of learning has changed

How and where have people been working over the past 12 months? What barriers to learning have they faced? And how have perceptions of workplace learning shifted? These are the kind of questions we're exploring on this weeks episode of The Mind Tools L&D Podcast, as we dig into this year's 'Learner Intelligence' report. Ross G, Owen and our own Dr Anna Barnett discuss: how work across industries has changed since the start of the pandemic how learner challenges vary from in-person to remote positive shifts in workplace learning during the pandemic. The 'Learner Intelligence' report will be available from mindtoolsbusiness.com next week. For tickets to our live show in London, on the evening of May 4, see: eventbrite.co.uk/e/live-show-mind-tools-300th-podcast-episode-tickets-315236830847  In 'What I Learned This Week', Owen discussed DALL·E 2, an AI system that creates images from natural language: openai.com/dall-e-2 For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerMT Dr Anna Barnett - @DrAnnaBarnett Owen Ferguson - @OwenFerguson
4/19/202241 minutes, 42 seconds
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289 — Live from the Metaverse: VR for learning

In a first for The Mind Tools L&D Podcast, we are coming to you this week LIVE FROM THE METAVERSE. Gemma, Mike, Jonathan and Claire met in Horizon Workrooms to discuss: what it feels like to meet in VR applications of VR that go beyond health and safety training which VR experiences are meaningful, and which are still 'fluff'. The VR experiences discussed were: Richie's Plank (oculus.com/experiences/quest/1642239225880682/) Bodyswaps (bodyswaps.co) Training for nuclear plant employees (ans.org/news/article-3164/virtual-reality-in-the-nuclear-community) The National Autistic Society's Too Much Information experience (autism.org.uk/shop/products/merchandise/too-much-information-virtual-reality-headset) VirtualSpeech (virtualspeech.com) In 'What I Learned This Week', Jonathan discussed the 'Mandela Effect'. Are you living in an alternate reality? telegraph.co.uk/news/2016/09/20/are-you-living-in-an-alternate-reality-welcome-to-the-wacky-worl And Gemma discussed ptarmigans: wildlifetrusts.org/wildlife-explorer/birds/grouse-partridges-pheasant-and-quail/ptarmigan  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Gemma Towersey - @GemmaTowersey Mike Shaw - @MikeShawLD Claire Gibson - @ClaireIsDigital Jonathan Hancock - @J_B_Hancock
4/12/202239 minutes, 4 seconds
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288 — Who needs learning outcomes, anyway?

In this podcast, you'll learn: what learning outcomes are how to write learning outcomes and why presenting outcomes as a bulleted list is boring at best, and ineffective at worst. But seriously, this week join Ross D, Ross G, Tracey and Sean as they explore the characteristics of good learning outcomes and their connection to business objectives. For more on this topic, see Dr Will Thalheimer's blog 'Rethinking Instructional Objectives': worklearning.com/2013/05/13/rethinking-instructional-objectives/ For more on 'advance organizers', see: Gurlitt, J. (2012). Advance organizer. Encyclopedia of the sciences of learning, 148-151. Online at: link.springer.com/referenceworkentry/10.1007/978-1-4419-1428-6_157 In 'What I Learned This Week', Ross G discussed the Peter Principle, and why there are so many bad bosses. Check out Freakonomics for details: freakonomics.com/podcast/why-are-there-so-many-bad-bosses/  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie - @RossDickieMT Tracey McDonald - @TraceyMcDonald Ross Garner - @RossGarnerMT Sean Brown - @SeanBrownHRTech
4/5/202234 minutes, 27 seconds
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287 — What will be hot in workplace L&D in 2022?

What are L&D practitioners excited about in 2022? Will we be drawn to bright, shiny objects like skills-based talent management? Or will we continue to focus on the lasting impact of Covid-19? This week on The Mind Tools L&D Podcast, Ross D and Owen are joined by Donald Taylor to discuss the results of this year's Global Sentiment Survey. We cover: the headline takeaways from the report regional differences in the data the long shadow of the pandemic predictions for the future To find out more about the Global Sentiment Survey, head to Don's website: https://donaldhtaylor.co.uk/research_base/global-sentiment-survey-2022/ In WILTW, Owen mentioned the rise of the email newsletter platform Substack: https://substack.com/ Ross D talked about 'steam bending', a woodworking technique his friend Alice Dudgeon uses to create artwork: https://www.alicedudgeon.com/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie - @RossDickieMT Owen Ferguson @OwenFerguson Donald Taylor @DonaldHTaylor
3/29/202235 minutes, 6 seconds
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286 — Can you grow your curiosity?

Is curiosity a trait that we have, or a muscle we can build? To find out, Owen and Ross G are joined this week on The Mind Tools L&D Podcast by Stefaan van Hooydonk of the Global Curiosity Institute. We discuss: What curiosity is What stops us being curious at work How we can develop our curiosity. For more from Stefaan, including access to his free diagnostic, visit: globalcuriosityinstitute.com  In 'What I Learned This Week', Ross shared fun Mad Hatter facts from the 'Killer Fashion' episode of podcast The Rest is History: play.acast.com/s/the-rest-is-history-podcast/158-lethal-fashion  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. And here's a thing! The free Learning Performance Benchmark is now open for another season. If you're curious to benchmark your learning function against other organisations, check it out now: mindtoolsbusiness.com/solutions/learning-performance-benchmark  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerMT Owen Ferugson - @OwenFerguson Stefaan van Hooydonk - @StefaanVanHooyd
3/22/202235 minutes, 14 seconds
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285 — How do we 'mine for stories'?

Why do learning professionals tell stories? How do we tell them to greatest effect? And where can we find them? This week on The Mind Tools L&D Podcast, Ross G and Ross D find answers to these questions with the help of instructional designer, learning strategist and author Hadiya Nurridin. We discuss: Where stories are more effective than 'telling it straight' How to identify the stories that you can share How to help others find and craft their stories. For more from Hadiya, visit: duetslearning.com  Or check out her book, StoryTraining: Selecting and Shaping Stories That Connect. For more on the #KyivNotKiev campaign, see: wikipedia.org/wiki/KyivNotKiev For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerMT Ross Dickie - @RossDickieMT Hadiya Nuriddin - @HadiyaNuriddin
3/15/202243 minutes, 31 seconds
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284 — Celebrating International Women's Day with Working Chance

Today is International Women's Day and we're celebrating it in partnership with Working Chance, a UK-based charity set up to help women with criminal convictions to find jobs. Today on The Mind Tools L&D Podcast, Gemma and Nahdia talk to Helen Sweet, Head of Employability at Working Chance. We discuss: Employability barriers facing women with convictions What the Employability Programme comprises How you can support Working Chance To go directly to Working Chance's BIG GIVE campaign for International Women’s Day, please visit workingchance.org/IWD You can also find out more about Working Chance via its social media channels: instagram.com/working_chance twitter.com/WorkingChance facebook.com/workingchance Nahdia's discovery about our changing sleep patterns came from "The forgotten medieval habit of 'two sleeps'" article from the BBC. You can read it by following this link bbc.com/future/article/20220107-the-lost-medieval-habit-of-biphasic-sleep Gemma's bog factoid came from the Scottish Wildlife Trust's 50 for the Future publication. The 'Peatland blanket bogs' article is online at scottishwildlifetrust.org.uk/2015/10/50-for-the-future-peatland-blanket-bogs/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Gemma Towersey - @GemmaTowersey Nahdia Khan - @NahdiaKhan
3/8/202231 minutes, 23 seconds
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283 — How does nudge theory support workplace learning?

In 2008, Richard Thaler and Cass Sunstein published Nudge: Improving Decisions About Health, Wealth and Happiness. Since then, nudges have been applied to public policy, healthcare, business and tech. Today on The Mind Tools L&D Podcast, Gemma, Ross G, Ross D and Sean look at how nudge theory can be applied to workplace learning. We discuss: What nudge theory is How understanding learner context helps us identify nudges Criticisms of nudge theory. The book we based most of this discussion on has just been revised. Check out the latest version of Nudge here: yalebooks.yale.edu/book/9780300262285/nudge  We also referenced Thinking Fast and Slow, by Daniel Kahneman: wikipedia.org/wiki/Thinking,_Fast_and_Slow  We mentioned Dan Pink's Drive: danpink.com/books/drive  And Deci and Ryan on 'Self Determination Theory': wikipedia.org/wiki/Self-determination_theory  If you want to hand over cash to help you make commitments, then stickK offers this service: stickk.com (We've never tried it, so this isn't an endorsement). In 'What I Learned This Week', Ross G discussed The Book of Boba Fett, now streaming on Disney+. For more on spinning space stations, you nerds, check out: wikipedia.org/wiki/Rotating_wheel_space_station  And Gemma discussed her experience of Julie Drybrugh's Write Nights: fuchsiablueblog.wordpress.com/write-nights-at-fuchsia-blue/  Julie joined us to discuss writing back in episode 278. You'll find that episode in this podcast feed. For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Gemma Towersey - @GemmaTowersey Ross Garner - @RossGarnerMT Ross Dickie - @RossDickieMT Sean Brown - @SeanBrownHRTech
3/1/202238 minutes, 57 seconds
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282 — What is the purpose of education?

Is 'education' a liberating force that prepares children for a rapidly changing world? Or a system of control that kills their enthusiasm for learning. On this week's Mind Tools L&D Podcast, Ross G and Ross D are joined by Patrick Cootes, Co-Founder and Chief Learning Officer of Mindstone, to debate. We discuss: Traditional perspectives on education The purpose of education How systems reinforce one another. During the discussion, Ross D mentioned a podcast segment about students who wondered what it would be like to live on the moon. This was a reference to The Ezra Klein Show: nytimes.com/2022/02/11/opinion/ezra-klein-podcast-johann-hari.html  Ross G referenced the Freakonomics episode 'Freakonomoics goes to college: Part 1': freakonomics.com/podcast/freakonomics-goes-to-college-part-1  And research from Pew: pewresearch.org/social-trends/2011/05/15/chapter-5-the-monetary-value-of-a-college-education  In 'What I Learned This Week', Ross D shared the story of Lena Forsen, covered by Wired: wired.com/story/finding-lena-the-patron-saint-of-jpegs And the story of Shirley Page, covered by 99% Invisible: 99percentinvisible.org/episode/shirley-cards  Ross G shared trivia from the Martin Scorsese film Casino: imdb.com/title/tt0112641/trivia/?ref_=tt_trv_trv For more from Patrick, see: mindstone.com Patrick has also written about education at: medium.com/@patrick_85173/the-future-of-learning-3196b05452a3  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerMT Ross Dickie - @RossDickieMT Patrick Cootes - @MindstoneHQ | LinkedIn
2/22/202242 minutes, 49 seconds
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281 — Does your team need a re-brand?

What is a 'brand'? Why is it important? And how can your team 'build their brand'? This week on The Mind Tools L&D Podcast, Ross G and Nahdia are joined by branding expert Professor Doctor Jonathan Wilson to explore these questions. We discuss: personal branding the benefits of building a brand the effort required to connect with your audience. For more from Jonathan, see: drjonwilson.com Jonathan offers a course on personal branding at: futurelearn.com/experttracks/developing-your-personal-brand The book Ross mentioned, by Dorie Clark, was Stand Out: dorieclark.com/books In 'What I Learned This Week', Nahdia discussed research from McKinsey into 'The rise of the inclusive consumer': mckinsey.com/industries/retail/our-insights/the-rise-of-the-inclusive-consumer Jonathan shared Jason Bell and Osi Umenyiora of The NFL Show discussing racism in hiring practices: linkedin.com/posts/drjonwilson_black-coaches-have-to-be-great-and-it-is-activity-6896410129554554880-fuyX See more at: linkedin.com/posts/drjonwilson_flores-sues-nfl-teams-in-racism-claim-activity-6894754539036061696-khgA  Jon also discussed the ongoing Joe Rogan backlash. See: linkedin.com/posts/drjonwilson_what-the-joe-rogan-backlash-reveals-about-activity-6894645124333133824-LtY7 And: edition.cnn.com/2022/02/05/media/joe-rogan-racial-slur-apology-india-arie/index.html Ross discussed Allison Robicelli's night at Chicago O'Hare airport: washingtonpost.com/travel/2022/01/11/ohare-airport-things-to-do For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerMT Nahdia Khan - @NahdiaKhan Jonathan Wilson - @DrJonWilson | LinkedIn
2/15/202240 minutes, 1 second
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280 — Beginner's guide to the Metaverse, NFTs and Avatars

Emerging tech will shape the future of how we work. It's just a question of when! This week on The Mind Tools L&D Podcast, Ger Driesen joins Ross G and Owen to explore what's possible. We discuss: what the metaverse(s) is(are) how blockchain and NFTs can shape the metaverse economy whether your digital avatar needs to look like your physical body. See Facebook's announcement about their rebrand as 'Meta' at: about.fb.com/news/2021/10/facebook-company-is-now-meta/ Owen referenced Moxie Marlinspike's blog post on web3: moxie.org/2022/01/07/web3-first-impressions.html The 'let the tiger eat me' anecdote was taken from: futurism.com/neoscope/vr-injuries For a longer discussion on blockchain, with Ger, see our earlier episode 'Blockchain for L&D (Yes, really!)': podcast.goodpractice.com/96-blockchain-for-ld-yes-really  For 'How to Troll an NFT Owner', see: slate.com/technology/2021/11/nft-image-ownership-right-clicking-saving-copying-trolling.html Mike Howard, of Oculus, has described the difficulty of creating a digital avatar at: tech.fb.com/avatars-the-art-and-science-of-social-presence/  In 'What I Learned This Week', Owen discussed criticism of Johann Hari's latest book. See: twitter.com/StuartJRitchie/status/1480219761824915461  You can find out more about Hari at: en.wikipedia.org/wiki/Johann_Hari Ger shared his thoughts on 'labyrinthitis'. And Ross discussed survey results on what a 'dream job' looks like: rajaworkplace.co.uk/dream-job  You can find more from Ger on LinkedIn and at: anewspring.com/author/ger  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerMT Owen Ferguson - @OwenFerguson Ger Driesen - @GerDriesen
2/8/202240 minutes, 21 seconds
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279 — Why work is the ideal place to talk about race

In The Business of Race, authors Gina Greenlee and Margaret Greenberg argue that the workplace is the ideal place to talk about race, racism, and anti-racism. This week on The Mind Tools L&D Podcast, they join Ross G and Nahdia to explain why. We discuss: opportunities for teachable moments the moral case vs business case for racial equity the reasons to separate conversations about racial diversity from other diversity initiatives. Show notes Find out more about The Business of Race, including links to order a copy, at: businessofrace.com  The LinkedIn page is: linkedin.com/company/the-business-of-race  The Facebook page is: facebook.com/businessofrace  In 'What I Learned This Week', Nahdia discussed the Edelman Trust Barometer 2022, online at: edelman.com/sites/g/files/aatuss191/files/2022-01/2022%20Edelman%20Trust%20Barometer%20Global%20Report_Final.pdf  Gina shared Akala's Oxford Union address, available online at: youtube.com/watch?v=WUtAxUQjwB4  Akala's website is: akalamusic.com  Margaret recommended The Winternight Trilogy, from Katherine Arden: katherinearden.com  And Ross discussed 'The accessibility stalemate', by Christian Heilmann: christianheilmann.com/2021/07/20/the-accessibility-stalemate  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerMT Nahdia Khan - @NahdiaKhan Gina Greenlee - @TheGinaGreenlee / LinkedIn Margaret Greenberg - LinkedIn
2/1/202241 minutes, 28 seconds
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278 — Why we write

What is it about writing that fires up our souls? And, for those who hate it, is there any hope? This week on The Mind Tools L&D Podcast, Ross G, Ross D and Gemma are joined by friend-of-the-show Julie Drybrough to answer these questions. We discuss: writing for work, fun and reflection techniques to spark creativity how writing in groups can give you more freedom. Show notes Details of Julie's 'Write Nights' series can be found on her blog at: fuchsiablueblog.wordpress.com/write-nights-at-fuchsia-blue  Details of Dr James Pennebaker's 'writing to heal' are online at: emotionalaffair.org/wp-content/uploads/2013/05/Writing-to-Heal.pdf  See also: Pennebaker, J. W. (1999). Health effects of expressing emotions through writing. And, from Positive Psychology: positivepsychology.com/learned-optimism  In 'What I Learned This Week', Ross D shared that he'd started taking notes with Evernote: evernote.com  Gemma discussed the VR app 'Notes on Blindness', based on the film of the same name: notesonblindness.co.uk/vr  And Ross discussed The Paper Sky, by Eleanor Mansell: canterburypress.hymnsam.co.uk/books/9781848257672/the-paper-sky  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerMT Gemma Towersey - @GemmaTowersey Ross Dickie - @RossDickieMT Julie Drybrough - @Fuchsia_Blue
1/25/202236 minutes, 49 seconds
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277 — Should learning be entertainment?

By some measures, the last two years have seen a surge in demand for consumer learning platforms like Masterclass, CreativeLive and Skillshare. Often, these platforms position themselves as an alternative to streaming services like Netflix and Amazon Prime. Is this part of a broader trend towards learning as entertainment? If so, what does that mean for learning in the workplace?  In this week's episode of The Mind Tools L&D Podcast, Ross D, Owen, Nahdia and Ross G discuss: whether there truly is increased demand for 'edutainment' the difference between entertainment and 'fun' the role of entertainment in the design of workplace learning Show notes At the start of this week's show, Ross G challenged the premise of Ross D's opening question by citing data from the ONS. You can find these data here: https://www.ons.gov.uk/economy/nationalaccounts/satelliteaccounts/bulletins/coronavirusandhowpeoplespenttheirtimeunderrestrictions/28marchto26april2020 In WILTW, Ross D recommended Stuart Russell's Reith Lectures on artificial intelligence: https://www.bbc.co.uk/programmes/m001216k/episodes/player The Netflix series Nahdia mentioned was School of Chocolate: https://www.netflix.com/gb/title/81207686 Ross G discussed the history of the burpee, created by Royal Huddleston Burpee Sr. You can find out more here: https://en.wikipedia.org/wiki/Burpee_(exercise) For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie - @RossDickieMT Owen Ferguson - @OwenFerguson Ross Garner - @RossGarnerMT Nahdia Khan - @_nahdia_khan 
1/18/202237 minutes, 4 seconds
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276 — A Mind Tools Christmas Carol

Owen was miserable, to begin with. There is no doubt about that. Oh! But he was a long-suffering, data driven, learning-style hating, old L&D practitioner. Five years of this podcast, listening to his co-hosts ramble enthusiastically about the same tired old topics, had left him jaded and disillusioned with the industry he once loved. And so I say again, that Owen was miserable to begin with. This must be distinctly understood, or nothing wonderful can come of the story I am going to relate... Starring: Ross Garner as Charles Dickens (@RossGarnerMT)   Owen Ferguson in the role of Ebenezer Scrooge (@OwenFerguson)   Peter Casebow as the Ghost of Christmas Past (@PeterCasebow) Gemma Towersey as the Ghost of Christmas Present (@GemmaTowersey) Ross Dickie as the Ghost of Christmas Yet to Come (@RossDickieMT) And Hollywood’s Jimmy Stewart as Bob Cratchit Show notes In 'What I Learned This Christmas', Peter shared details of a trip he went on with photographer Andy Howard: andyhoward.co.uk  Gemma shared an episode of Matthew Syed's podcast Sideways on 'Oostvaardersplassen: A Wild Idea': bbc.co.uk/sounds/play/m0012fp4  Ross D shared how 'video on-demand' changed the way we think, from the book 1001 Ideas That Changed the Way We Think: amazon.co.uk/1001-Ideas-that-Changed-Think/dp/1844037509  And Ross G shared the article 'No chips, no problem: Why old video games are better than news one', from Justin Heckert in The Economist's 1843 Magazine: economist.com/1843/2021/11/24/no-chips-no-problem-why-old-video-games-are-better-than-new-ones  We'll be back on January 11. Until then, you can find our back catalogue of podcasts at mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. From everyone at Mind Tools, we'd like to thank you for listening to us for a whole other year! And if you'd like to thank us, please do leave us a review. Preferably five stars. Merry Christmas!
12/21/202130 minutes, 4 seconds
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275 — Into the metaverse

Recent announcements from Facebook and Microsoft have brought the 'metaverse' into the mainstream. But what actually is the metaverse, and what are its implications for the way we live, work, and learn? In this week's episode of The Mind Tools L&D Podcast, Ross D, Owen and Ross G discuss: what 'metaverse' means, and how it's different from VR or AR how it might change the world of work, both positively and negatively how it might be applied to digital learning Show notes The song Ross D mentioned was Total Entertainment Forever by Father John Misty. In WILTW, Ross G referenced a recent conversation on the Slate Political Gabfest podcast, focusing on predictions made in a 1997 article from Wired magazine. You can find out more at: https://www.snopes.com/fact-check/wired-1997-predictions/ The podcast Ross D recommended was 'The Exponent', including a recent episode titled 'Forecasting the Metaverse'. For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie - @RossDickieMT Owen Ferguson - @OwenFerguson Ross Garner - @RossGarnerMT
12/14/202134 minutes, 31 seconds
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274 — Book club: Rebel Ideas

To solve a complex problem, should we ask a single genius or tap into our networks? It's a question that's answered by Matthew Syed in his book Rebel Ideas: The power of diverse thinking.  In this episode, Nahdia, Owen, Ross G and Gemma gather to contemplate the book. We discuss: what rebel ideas are diversity and its benefits (and what we lose when we don't have it) practical ways to harness collective intelligence. Show notes In WILTW, Owen shared his finding of an animated introduction to machine learning. You can experience this visual explanation here: http://www.r2d3.us/visual-intro-to-machine-learning-part-1/ Ross mentioned watching the documentary The Beatles: Get back. You can stream this on Disney+. For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Finally, you have until the end of the year to complete the Learning Performance Benchmark. Get started now at: mindtoolsbusiness.com/solutions/learning-performance-benchmark  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Ross Garner @RossGarnerMT Owen Ferguson @OwenFerguson Nahdia Khan @NahdiaKhan Gemma Towersey @GemmaTowersey
12/7/202139 minutes, 23 seconds
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273 — Hybrid (net)working

What are the challenges of managing a team who are sometimes present and sometimes not? How do we make sure hybrid working is inclusive? Is a hybrid meeting - that's effective for everyone - actually possible? In this week's episode of The Mind Tools L&D Podcast, speaker and writer Gary Cookson joins Ross G and Owen to share insights from his research. We discuss: what hybrid working is the hybrid working challenges faced by employees, managers and organisations strategies for developing networks within organisations Show notes For background, see 'Most people in the UK did not work from home in 2020, says ONS' at:  theguardian.com/world/2021/may/17/home-working-doubled-during-uk-covid-pandemic-last-year-mostly-in-london  And, from the ONS: 'Coronavirus (COVID-19) latest insights: Work 19 November 2021' at: ons.gov.uk/peoplepopulationandcommunity/healthandsocialcare/conditionsanddiseases/articles/coronaviruscovid19latestinsights/work#homeworking  Gary's book will be published by Kogan Page in June 2022. You can find him at: epichr.co.uk/  In WILTW, Owen discussed how Google has made us feel overconfident: Ward, A. F. (2021). People mistake the internet’s knowledge for their own. Proceedings of the National Academy of Sciences, 118(43). Available online at: pnas.org/content/118/43/e2105061118  This paper is discussed at: phys.org/news/2021-10-online-overconfident.html  Ross shared insights into the Sheldon Spectrum, covered by Wired at: wired.co.uk/article/ocean-creature-size  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Ross Garner @RossGarnerMT Owen Ferguson @OwenFerguson Gary Cookson @Gary_Cookson
11/30/202140 minutes, 11 seconds
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272 — Non-binary thinking and the tetralemma

We're used to dilemmas: Do I take path A or path B? But in this episode of The Mind Tools L&D Podcast, we rally against binary thinking with the 'tetralemma'. This 3,000-year-old model for decision making has real-world applications today, and author, coach and TEDx speaker Lior Locher joins us to explain why. Lior, Ross G and Owen discuss: the difference between binary and non-binary thinking examples of non-binary thinking in practice applications of the tetralemma at work. Show notes For more on the tetralemma, see Wikipedia: en.wikipedia.org/wiki/Tetralemma Andreas Schoetz also has a fascinating blog on the topic: linkedin.com/pulse/tetralemma-3000-year-old-method-21st-century-andreas-schoetz/  And Lior has written about non-binary thinking at: liorlocher.me/2019/12/08/how-to-unblock-either-or-thinking/  In WILTW, Owen discussed the metaverse: stratechery.com/2021/microsoft-and-the-metaverse/ And he shared details from NVIDIA's keynote: blogs.nvidia.com/blog/2021/11/09/nvidia-ceo-accelerated-computing-ai-omniverse-avatars-robots-gtc/ Ross discussed an episode of The Exponent podcast, where the hosts discussed the metaverse: exponent.fm/episode-196-forecasting-the-metaverse/  Lior discussed Peter Davidson's book: The Idea of North: reaktionbooks.co.uk/display.asp?K=9781861892300  For more from Lior, see: liorlocher.me Lior's books The DIY Phoenix (amazon.co.uk/dp/B094YPXRDN) and Values-based (amazon.co.uk/dp/B07RNGQQNH) are both available now. Lior's TEDx talk is online at: ted.com/talks/lior_locher_what_we_lose_through_binary_thinking_and_what_to_do_instead  For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Ross Garner @RossGarnerMT Owen Ferguson @OwenFerguson Lior Locher @ChristineLocher
11/23/202137 minutes, 47 seconds
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271 — Jobcraft Country

How can we make our jobs 1% - or even 2% - better? According to Rob Baker, the answer is 'job crafting'. Stemming from his work in positive psychology, Rob suggests individuals and teams improve their working lives by taking ownership of their roles and making small changes that have an impact. He joins Ross G and Owen to discuss: the emerging field of positive psychology what job crafting looks like in practice how L&D and HR teams can promote job crafting. Show notes Rob talked about job crafting in his TEDx talk here: youtube.com/watch?v=hz71mDMaVJc  His website is: tailoredthinking.co.uk  In WILTW, Owen discussed the paper: Yang, L., Holtz, D., Jaffe, S., Suri, S., Sinha, S., Weston, J., ... & Teevan, J. (2021). The effects of remote work on collaboration among information workers. Nature human behaviour, 1-12. Available online at: nature.com/articles/s41562-021-01196-4  Ross discussed the website lolmythesis.com For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Ross Garner @RossGarnerMT Owen Ferguson @OwenFerguson Rob Baker @BakerRJM
11/16/202144 minutes, 2 seconds
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270 — Emotional wellbeing at work: The research

In this episode, we're delving into research focused on emotional wellbeing at work. Conducted by the Emotion at Work team, we discuss the findings and what they mean for how we can support and boost our mental health. Gemma T and Nahdia are joined by Phil Wilcox of Emotion at Work to discuss: the research aims and methodology  the results and insights what we can do to support our own and others' wellbeing Show notes The research report is due to be published at the end of November. It'll be available via the Emotion at Work Community, which you can sign up to here: https://community.emotionatwork.co.uk/signup   You can find out more about Emotion at Work by visiting the website: https://emotionatwork.co.uk/  In WILTW, Phil recommended Elizabeth River's PhD thesis entitled, "Navigating emotionally demanding work: a narrative study of HR practitioners' experiences". You can download a PDF of the full thesis here: https://researchportal.bath.ac.uk/en/studentTheses/navigating-emotionally-demanding-work-a-narrative-study-of-hr-pra Nahdia referenced McKinsey article "'Great Attrition' or 'Great Attraction'? The choice is yours." You can find it here: https://www.mckinsey.com/business-functions/people-and-organizational-performance/our-insights/great-attrition-or-great-attraction-the-choice-is-yours  Gemma mentioned the book Ten Types of Human by Dexter Dias. You can find a copy through all good booksellers. For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Gemma Towersey @gemmatowersey Nahdia Khan @nahdiakhan  Phil Wilcox @emotionat_work 
11/8/202144 minutes, 22 seconds
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269 — Unlock insights with benchmarking

Back in Episode 244, Ross G, Owen, Carrie and Gent discussed the value of benchmarking, as we prepared to launch the Learning Performance Benchmark. A few months on, we thought it would be worth hearing what benchmarking looks like in practice. In this week's episode of The Mind Tools L&D Podcast, Ross D and Gent are joined by James Hampton from Seasalt Cornwall to discuss: the insights Seasalt Cornwall have unlocked through the benchmarking process the action they have taken in response to those insights the value of the Learning Performance Benchmark as a recurring, long-term process advice for learning professionals who are considering benchmarking for the first time Show notes You can find out more about the Learning Performance Benchmark at: mindtoolsbusiness.com/solutions/learning-performance-benchmark  In WILTW, Gent mentioned the book Shoe Dog by Phil Knight. You can find a copy through all good booksellers. James' article is called In Pursuit of a Learning Organisation. You can find it here: linkedin.com/pulse/pursuit-learning-organisation-james-hampton-flpi-1f/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieMT Gent Ahmetaj @GentAhmetaj James Hampton @ActiveODcoach
11/2/202131 minutes, 41 seconds
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268 — Sales enablement

In some ways, sales enablement has the ultimate success metric - increased sales! So why is sales training so often a 'hard sell' for L&D? In this week's episode of The Mind Tools L&D Podcast, Ross D and Owen are joined by Anderson Hirst, Consulting Director at Kojo Academy, to discuss: the difference between sales training and sales enablement why sales training is so often seen as distinct from other training efforts how to measure the impact of sales training what good sales training looks like advice for small and medium-sized businesses looking to develop their sales teams Show notes In WILTW, Owen mentioned the New Yorker article, 'It's Time to Stop Talking About "Generations"': https://www.newyorker.com/magazine/2021/10/18/its-time-to-stop-talking-about-generations Ross D recommended the 'A Crypto Optimist Meets a Crypto Skeptic' episode of the Ezra Klein Show. You can find it wherever you get your podcasts. You can find out more about Anderson's work by visiting https://kojoacademy.com/ For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with Ross D and Owen on Twitter: Ross Dickie - @RossDickieMT Owen Ferguson - @OwenFerguson Or you can contact Anderson by searching 'Anderson Hirst' on LinkedIn.  
10/26/202137 minutes, 31 seconds
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267 — Spaced learning

As a concept, spaced repetition has been around for decades. Yet in many organisations, learning is seen in terms of one-off interventions, delivered through a classroom or an LMS. In this week's episode of The Mind Tools L&D Podcast, Ross D and Gemma are joined by Sarah Mercier, CEO of Learning Ninjas, to discuss: what spaced learning is, and how to design for it what good spaced practice looks like the technological boundaries to implementing spaced learning Show notes When speaking about her project with the US military, Sarah mentioned xAPI. If you're interested in learning more about xAPI, we covered it in episodes 102 and 113. If you're attending DevLearn and thinking of attending Sarah's session, you can find the full details here: https://devlearn.com/session/spaced-learning-a-design-and-technology-primer/ To learn more about Learning Ninjas, head to https://learningninjas.com/ In WILTW, Ross provided a rundown of the five most populous cities in the world, based on figures from https://worldpopulationreview.com/world-cities. For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie - @RossDickieMT Gemma Towersey - @gemmatowersey Sarah Mercier - @sarahmerci
10/18/202136 minutes, 42 seconds
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266 — Supercharged skills for learning professionals

New business models, an increasingly hybrid workforce and the need for constant adaptability are changing what it means to be a learning professional. In this week's episode of The Mind Tools L&D Podcast, Ross G meets the eLearning Network's Joan Keevil and Dr Hannah Gore to explore their research into the skills we need to professionalise. We discuss: how the world of work is changing personal and professional impact evidence-based practice. Show notes To find out more about the research Joan and Hannah conducted, in collaboration with Peoplestar's Jane Daly, visit: elearningnetwork.org/the-supercharged-learning-professional-turning-disruption-into-advantage-2/  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. To find out more about the eLearning Network, visit: elearningnetwork.org/  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerMT Dr Hannah Gore @HRGore Joan Keevil @Designs_JoanK
10/12/202140 minutes, 15 seconds
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265 — Setting boundaries

Why are boundaries important? How do you set them? And what impact does hybird working have on how we interact with one another? This week on The Mind Tools L&D Podcast, Ross G meets Executive Coach Emma Langton to discuss: what 'boundaries' are how to set boundaries at work why the pandemic has made boundaries more important than ever. Show notes Ross referenced Erving Goffman's theory of the performed self. There's an excellent animated introduction to this concept, narrated by Stephen Fry, at: open.edu/openlearn/history-the-arts/culture/philosophy/concepts/erving-goffman-and-the-performed-self  In 'What I Learned This Week', Ross recommended a Twitter thread on life as a lorry driver, from @TheLorryist: twitter.com/thelorryist/status/1439361631872602112?s=21  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. For more from Emma, visit emmalangton.com  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerMT Emma Langton @EmmaLangtonCoach
10/5/202135 minutes, 38 seconds
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264 — What's in your L&D book bag? (Part 3)

This week on the podcast, Ross D, Owen and Ross G are taking another rummage through their L&D book bag. They discuss: Nudge by Richard H. Thaler and Cass R. Sunstein Naked Statistics by Charles Wheelan Think Again by Adam Grant The Selfish Gene by Richard Dawkins 13 Minutes to the Moon, a podcast presented by Kevin Fong  How to Write One Song by Jeff Tweedy These books are available from all good booksellers, and 13 Minutes to the Moon can be found wherever you get your podcasts. Show notes Ross G mentioned FiveThirtyEight's p-hacking project, which you can find out more about at: https://projects.fivethirtyeight.com/p-hacking/ In What I Learned This Week, Ross G also discussed what would happen if someone died on Mars: https://www.atlasobscura.com/articles/what-happens-if-someone-dies-on-mars For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie - @RossDickieMT Owen Ferguson - @OwenFerguson Ross Garner - @RossGarnerMT
9/28/202149 minutes
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263 — The Mind Tools Book Club: Moneyball

Published in 2003, Michael Lewis' Moneyball charts efforts by the Oakland Athletics baseball team to use analytics and statistical methods to assemble a competitive team on a comparatively small budget. This week on The Mind Tools L&D Podcast, Ross G, Owen, Ross D and Nahdia share their thoughts on the book and it's relevance to L&D and HR professionals. We discuss: how General Manager Billy Beane transformed his team's approach to scouting talent the impact of statistics and subjective judgement on decision making the challenges inherent with implementing a statistical approach to L&D. Show notes Moneyball, by Michael Lewis, is available from all good booksellers. Some of the criticism directed at Moneyball is covered in The Atlantic: theatlantic.com/entertainment/archive/2011/09/the-many-problems-with-moneyball/245769/ For details of Mind Tools' 77-page workbook, 'Becoming a Positive Leader' - free to new members - visit MindTools.com. In 'What I Learned This Week', Owen discussed potential UI improvements to the Tesco loan calculator: chrisannetts.com/blog/tesco-loan-calculator  Nahdia discussed the colour of Sesame Street's Big Bird across different cultures: buzzfeed.com/natashajokic1/big-bird-international-colors  And Ross G revealed that he'd had a most epic morning listening to Hidden Citizens: hiddencitizens.com/  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie - @RossDickieEW Owen Ferguson - @OwenFerguson Ross Garner - @RossGarnerMT (new handle!) Nahdia Khan - @_nahdia_khan
9/20/202139 minutes, 16 seconds
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262 — Mind Tools Mailbox: Your questions answered!

Creativity in online learning, agile learning frameworks, the role of HR, and business ethics are just some of the topics we tackle on this week's show as we answer questions from the audience. Mark Baker asked: Do you think as face-to-face trainers move into more virtual learning, is there a risk that they lose creativity in their learning experiences? Shilpa Nimbalkar asked: How can L&D experts build an Agile Learning framework that supports business requirements (at scale and speed) and ensures learner experience? Carl Akintola-Davies asked: Is there any value in workplace learning that isn't tied to strict behavioural outcomes? Sean Brown asked: When push comes to shove, is HR there for the people or the business? Sharon Green asked: What role does or could L&D and or HR play in business ethics? Show notes Owen referenced the '5Di Learning Design Process', which you can find online at: aconventional.com/2015/04/the-5di-learning-design-process.html And he discussed the 'Concern Task Resource Model': aconventional.com/2015/03/concern-task-resource-model.html In What I Learned This Week, Owen discussed the ultra clickbaitly titled academic paper: 'Large Scale Analysis of Multitasking Behavior During Remote Meetings', online at: hci.stanford.edu/publications/2021/cao_remote/CHI2021-RemoteMeetingMultitask.pdf (Yes, we're going with 'clickbaitly'!) Gemma discussed Prisoners of Geography, by Tim Marshall: amazon.co.uk/Prisoners-Geography-Everything-Global-Politics/dp/1783962437  Nahdia discussed the death of actor Michael K Williams: theguardian.com/film/gallery/2021/sep/07/michael-k-williams-a-life-in-pictures  And Ross shared the podcast 'The Rest is History', hosted by historians Dominic Sandbrook and Tom Holland. Their recent two-part episode on the history of Silicon Valley features Netscape co-founder Marc Andreeseen as their guest: play.acast.com/s/the-rest-is-history-podcast/93.siliconvalleypart1  Fans of the game Risk may also enjoy Polytopia, available from the App Store: polytopia.io/  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Gemma Towersey @GemmaTowersey Owen Ferguson @OwenFerguson Nahdia Khan @NahdiaKhan
9/14/202142 minutes, 3 seconds
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261 — Drama for learning

Creating videos for training purposes is easy; launch a smartphone camera app and hit record. Creating effective pieces of drama that allow viewers to make their own meaning through compelling storylines and characters is not so easy. However, it is a skill that learning designers can study and put into practice. This week on The Mind Tools L&D Podcast, Gemma T and Ross G are joined by Tom Hickmore, to discuss: why drama is an effective learning delivery mechanism when to use drama scripting techniques. Show notes Ross' freaky Friday 13th frequency fact came from here: https://en.wikipedia.org/wiki/Friday_the_13th#Occurrence Gemma found out about the history of Paralympic games in this National Geographic article: https://www.nationalgeographic.com/history/article/how-the-paralympic-movement-evolved-into-major-sporting-event Tom's book "Watch & learn" can be purchased here: https://www.amazon.co.uk/Watch-Learn-Designing-commissioning-producing-ebook/dp/B09FB4M471 To watch the "What can TV teach L&D" video series that Tom has made, follow these links:  Series 1: https://www.nicemedia.co.uk/season-1-what-can-tv-teach-ld/ Series 2: https://www.nicemedia.co.uk/season-2-what-can-tv-teach-ld/ For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Tom Hickmore @nicemediauk Ross Dickie @RossDickieEW Gemma Towersey @gemmatowersey
9/6/202140 minutes, 22 seconds
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260 — Unlearning what we've learned

The pandemic has been both a trigger and an opportunity for reflection and ultimately, change. We've had to forget, or "unlearn" our old ways. This week on the The Mind Tools L&D Podcast, Gemma T and Ross D are joined by Mark Gilroy to discuss: what 'unlearning' is the link between unlearning and curiosity how we can help each other to "unlearn" effectively. Show notes Mark recommended the following resources: "How organisations Learn and Unlearn (Hedberg, 1981)" http://johnljerz.com/superduper/tlxdownloadsiteWEBSITEII/id167.html  The Unpersuadables: Adventures with the Enemies of Science by Will Storr. Available at all good bookstores. The B=MAT model: https://www.growthengineering.co.uk/bj-foggs-behavior-model/  Mark made a surprising claim about rainfall during "What I learned this week". Here's his data source: https://weather-and-climate.com/average-monthly-precipitation-Rainfall,London,United-Kingdom  Ross talked about Iceland's four-day week, which you can read more about here: https://autonomy.work/portfolio/icelandsww/ Ross and Gemma referred to Adam Grant's book, Think again: https://www.adamgrant.net/book/think-again/ For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Mark Gilroy @thatmarkgilroy Ross Dickie @RossDickieEW Gemma Towersey @gemmatowersey You can also find out more about Mark's organisation, TMSDI.
8/30/202137 minutes, 18 seconds
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259 — What is organisational learning?

What is organisational learning? Is it the same thing as people in organisations learning? And how does it overlap with learning culture? This week on the The Mind Tools L&D Podcast, Ross D and Nahdia are joined by Nigel Paine to discuss: what 'organisational learning' actually means the difference between organisations that learn and individuals that learn the role L&D can play in supporting organisational learning the distinction between 'learning cultures' and 'cultures of learning'. Show notes To find out more about Nigel's work, check out his website: https://www.nigelpaine.com/ For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Nahdia Khan @_nahdia_khan Nigel Paine @ebase
8/24/202137 minutes, 5 seconds
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258 — Are learner surveys a waste of time?

'What did you think of the trainer' and 'How was the lunch?' These are two questions we won't be asking today, as we get stuck into effective learner surveys. Ross G and Owen are joined by Gent Ahmetaj, Head of Research at Mind Tools for Business, to discuss: the problem with traditional learner surveys the features of an academically robust survey issues with this approach and how to resolve them. Show notes For more details on our Insights team, and a delightful photo of Gent, see: https://emeraldworks.com/solutions/mindtoolsinsight In 'What I Learned This Week', Owen discussed The Oatmeal's 'Why the mantis shrimp is my new favorite animal' and 'Why it breaks your brain to take a compliment'. Gent discussed Veritasium's YouTube video on the '3x + 1' problem: youtube.com/watch?v=094y1Z2wpJg And Ross discussed the time that the Australian army went to war with the emus, and lost: blogs.scientificamerican.com/running-ponies/the-great-emu-war-in-which-some-large-flightless-birds-unwittingly-foiled-the-australian-army/  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerEW Owen Ferugson - @OwenFerguson Gent Ahmetaj - @GentAhmetaj
8/13/202134 minutes, 54 seconds
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257 — Creating an organizational learning strategy

Over the last two years, L&D has been forced to adapt to rapid, unprecedented change. As learning leaders find new ways of supporting their organizations, is now the perfect time for them to rethink their learning strategy? This week on the The Mind Tools L&D Podcast, the two Rosses are joined by Michelle Ockers to discuss: what we mean when we talk about 'organizational learning strategy' what a good strategy looks like in practice how to develop a strategy that accounts for uncertainty the common pitfalls to avoid when developing a strategy Show notes To find out more about Michelle's work on learning strategy, check out her website: https://learninguncut.global/ For details of the Australian Public Service's learning strategy, visit: https://www.apsc.gov.au/learning-and-development/highly-capable-future-ready-aps-learning-and-development-strategy In WILTW, Ross G shared a story about Utah's novel approach to 'restocking' fishless lakes. You can find out more at: https://www.theguardian.com/us-news/2021/jul/13/fish-plane-video-utah-lake The book Michelle mentioned was How to Change: The Science of Getting from Where You Are to Where You Want to Be by Katy Milkman. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie - @RossDickieEW Ross Garner - @RossGarnerEW Michelle Ockers - @MichelleOckers
8/10/202135 minutes, 23 seconds
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256 — Discovering 'Jobs To Be Done'

'Jobs To Be Done' (JTBD) is a framework that can be used to define consumer needs and identify how to meet them. In this week's Mind Tools L&D Podcast, Ross G and Owen are joined by aNewSpring's Ger Driesen to explore how this can be applied to learning design. We discuss: what 'Jobs To Be Done' is examples of Jobs To Be Done how to apply this framework to your learning design challenges. Show notes Jobs to be Done, by Anthony W. Ulwick, is available as a free e-book at: jobs-to-be-done-book.com  Clay Christensen's 'milkshake' explanation is on YouTube: youtube.com/watch?v=sfGtw2C95Ms  This article explains why you only need five users for user testing: nngroup.com/articles/why-you-only-need-to-test-with-5-users/  Ger has blogged at: linkedin.com/pulse/jobs-to-be-done-approach-empathy-matters-learning-design-ger-driesen/ And his colleague Corjan Bast also wrote on this topic, at: anewspring.com/professionals-dont-want-training-they-want-the-result-of-the-training/ In 'What I Learned This Week', Owen shared a study on 'bullshit ability as an honest signal of intelligence': Turpin, M. H., Kara-Yakoubian, M., Walker, A. C., Walker, H. E., Fugelsang, J. A., & Stolz, J. A. (2021). Bullshit Ability as an Honest Signal of Intelligence. Evolutionary Psychology, 19(2), 14747049211000317. For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Owen Ferguson - @OwenFerguson Ross Garner - @RossGarnerEW Ger Driesen - @GerDriesen
8/3/202135 minutes, 22 seconds
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255 — The MindTools Book Club: Noise

We tend to assume that, faced with the same problem on separate occasions, professionals will typically arrive at the same judgements — doctors will make the same diagnoses, mortgage lenders will set the same rates, judges will hand down the same sentences. But is professional judgement really as reliable as we think it is? This week on the The Mind Tools L&D Podcast, the team discuss Noise: A Flaw in Human Judgement, the new book from Daniel Kahneman, Olivier Sibony and Cass R. Sunstein. We cover: what 'noise' is in the context of judgement the distinction between noise and bias strategies for minimising noise potential implications for L&D Show notes Noise is out now and is available from all good booksellers. The ProPublica article Ross G mentioned can be found at: https://www.propublica.org/article/machine-bias-risk-assessments-in-criminal-sentencing He also referred to 'This Place Is Full of It: Towards an Organizational Bullshit Perception Scale', a paper which is explored in this article: https://www.psypost.org/2021/07/researchers-explore-employee-perceptions-of-bullshit-in-the-workplace-with-the-organizational-bullshit-perception-scale-61415 For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie - @RossDickieEW Owen Ferguson - @OwenFerguson Ross Garner - @RossGarnerEW Nahdia Khan - @_nahdia_khan Gemma Towersey - @gemmatowersey
7/27/202136 minutes, 56 seconds
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254 — Social by Design: Revisited

It's been 17 months since we last spoke to authors Mark Britz and James Tyer. Since then, the world has shut down - on multiple occasions - and many of us have been working from home on a long-term basis. In this context, how do we make organizations 'social by design'? Ross G and Owen are joined once again by Mark and James to debate. We discuss: the impact that Covid-19 has had on their earlier predictions whether widespread 'working from home' has made organizations more (or less?) social the small changes that we can make to increase opportunities for social connection. Show notes Social by Design is available now. The audio version is available in the US and Canada: audible.com/pd/Social-by-Design-Audiobook/B097TTWYVJ (US) audible.ca/pd/Social-by-Design-Audiobook/B097TSRRGZ (Canada) For more from Mark, visit: sxdsolutions.co  James referenced the Beezy 2021 Digital workplace trends report. Find it online at: beezy.net/2021-digital-workplace-report  He also referenced soundbite.ai and solvable (social by design for ESG and sustainability teams). In 'What I Learned This Week', Owen discussed Github co-pilot. See copilot.github.com for details and fastcompany.com/90653878/github-copilot-microsoft-openai-coding-tool-backlash for backlash. Mark discussed the impact of chance encounters on innovation: nytimes.com/2021/06/23/upshot/remote-work-innovation-office.html  And Ross combined his two great loves: Star Trek and behavioral science: timharford.com/2021/07/me-spock-is-not-as-logical-as-hed-like-to-think/  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerEW Owen Ferguson - @OwenFerguson Mark Britz - @Britz James Tyer - On LinkedIn
7/20/202153 minutes, 55 seconds
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253 — One year on: How L&D leaders have responded to Covid

Covid-19 has had a dramatic impact on L&D, super-charging existing trends and forcing learning leaders to re-evaluate pre-pandemic practices. More than a year into 'the new normal', how have perceptions changed within the profession? This week on the The Mind Tools L&D Podcast, Ross D is joined by Gent Ahmetaj and Nahdia Khan to discuss our 2021 L&D Benchmark Report. We discuss: the history of the annual benchmark report, and what it tells us about the state of the profession the top-line takeaways from this year's report the extent to which Covid-19 has accelerated or reversed pre-pandemic trends Show notes If you're interested in poring over the benchmark report in more detail, it's due to be launched on 14 July. You'll find a copy of it on our website, www.emeraldworks.com.  In 'What I Learned This Week', Gent mentioned Google's '20% Project'. You can find out more about the project at: https://en.wikipedia.org/wiki/20%25_Project Ross D recommended the Jeff Tweedy episode of the Ezra Klein Show, which you can find at: https://open.spotify.com/episode/01juWYlRq8LuckUJscRASq?si=LuE7Mq17SiOoiOT18GBnkw&dl_branch=1 For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Gent Ahmetaj @GentAhmetaj Nahdia Khan @_nahdia_khan
7/13/202143 minutes, 57 seconds
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252 — Employee engagement: Are you listening?

Lots of organisations use survey tools to listen to employees, or capture 'employee voice'. But then we hear that no action is taken, or leadership teams don't know what to do with the results. Is there a better approach? On this episode of The Mind Tools L&D Podcast, Ross G and Owen speak to James Anderson and Donna Hamilton from employee listening platform Peachy Mondays. We discuss:  why employee engagement surveys often fail to have an impact where employee listening offers value strategies for encouraging employees to take part in such initiatives. Show notes In 'What I Learned This Week', Owen recommended The Wheel of Time book series by Robert Jordan and Brandon Sanderson (soon to be a TV series from Amazon): en.wikipedia.org/wiki/The_Wheel_of_Time  James shared that 4 million Americans a month are quitting their roles: theguardian.com/commentisfree/2021/jun/23/people-quitting-jobs-record-numbers-companies-take-note-treat-them-better  And, in a related note, Ross shared predictions on the future of work from Freakonomics, episode 464, 'Will Work-from-Home Work Forever?': freakonomics.com/podcast/work-from-home/  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. For more from Peachy Mondays, visit: peachymondays.com Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner - @RossGarnerEW Owen Ferguson - @OwenFerguson Donna Hamilton - [email protected] James Anderson - [email protected]
7/6/202137 minutes, 29 seconds
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251 — Animation for learning

Animations can be beautiful and mesmerising pieces of art. This week on the Mind Tools L&D podcast, Gemma talks to Selina Wagner, Creative Director at Ping Creates, and Ross Garner about how we can use this art form to create impactful learning experiences.  We discuss: when and where animations can become an effective part of a learning solution the process of designing and creating animations how to think through and overcome challenges Show notes Gemma refers to 'Fantasmagorie' - the first animation created. You can watch it, along with other early animations, by exploring  this interactive New Yorker article: https://www.newyorker.com/magazine/2019/12/30/the-surprise-and-wonder-of-early-animation You can read more about Ross' IP discoveries (and his incorrect fact) in the following articles: Avvo IP discussion: https://www.avvo.com/legal-answers/can-i-sell-my-own-artwork-depicting-a-celebrity--435063.html  The office Licensing Site of Albert Enstein: https://einstein.biz/#licensing  Article about Michael Biehn's image appearing in Alien3: https://www.cbr.com/michael-biehn-paid-more-alien-3-than-aliens/  Selina's work can be found at Ping Creates: https://pingcreates.com/   For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Selina Wagner - @blobina and @pingcreates Ross Garner - @rossgarnerew Gemma Towersey - @GemmaTowersey
6/30/202144 minutes, 25 seconds
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250 (Bonus) — Gemma Paterson and Danny Seals: Full interview

In the final of three bonus episodes to celebrate our 250th show, Ross G talks to Gemma Paterson and Danny Seals about product management. This interview was recorded for the episode: 250 — Documentary Special: What can L&D learn from product management? Find the full episode in your podcast feed. Show notes Danny commented that Spotify don't use the Spotify Model. He was referencing this post: agility11.com/blog/2020/6/22/spotify-doesnt-use-the-spotify-model  Connect with our speakers If you'd like to share your thoughts on this episode, you can chat to us on Twitter using the hashtag #MindToolsPodcast. Or connect with our speakers: Ross Garner - @RossGarnerEW Gemma Paterson - @GemStGem Danny Seals - @TheDannySeals
6/24/202115 minutes, 52 seconds
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250 (Bonus) — Sukh Pabial: Full interview

In the second of three bonus episodes to celebrate our 250th show, Ross G talks to Sukh Pabial about product management. This interview was recorded for the episode: 250 — Documentary Special: What can L&D learn from product management? Find the full episode in your podcast feed. Show notes Sukh wrote about the role of a product manager in L&D at: pabial.wordpress.com/2020/01/30/the-role-of-a-product-manager-in-ld/  Connect with our speakers If you'd like to share your thoughts on this episode, you can chat to us on Twitter using the hashtag #MindToolsPodcast. Or connect with our speakers: Ross Garner - @RossGarnerEW Sukh Pabial - @SukhPabial
6/24/202115 minutes, 37 seconds
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250 (Bonus) — Myles Runham: Full interview

In the first of three bonus episodes to celebrate our 250th show, Ross G talks to Myles Runham about product management. This interview was recorded for the episode: 250 — Documentary Special: What can L&D learn from product management? Find the full episode in your podcast feed. Show notes Myles has written extensively on product management on his blog, at: mylesrunham.com/tag/product-management/  Connect with our speakers If you'd like to share your thoughts on this episode, you can chat to us on Twitter using the hashtag #MindToolsPodcast. Or connect with our speakers: Ross Garner - @RossGarnerEW Myles Runham - @MylesRun
6/24/202121 minutes, 27 seconds
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250 — Documentary Special: What can L&D learn from product management?

We're trying something new! For five years, The Mind Tools L&D Podcast (formerly The Good Practice Podcast) has enjoyed a conversational format. Today, for this anniversary special, we thought we'd try emulating the documentary-style podcasts we love: This American Life, Freakonomics and Radiolab. So this week we're asking: What can L&D learn from product management? We're speaking to independent consultants Myles Runham and Sukh Pabial, as well as Venndorly founder Danny Seals and Legal & General's Gemma Paterson. We discuss: what product management is what L&D can learn from product management what 'the product' is in L&D - is it L&D itself? Show notes Myles has written extensively on product management on his blog, at: mylesrunham.com/tag/product-management/  Sukh also wrote about the role of a product manager in L&D at: pabial.wordpress.com/2020/01/30/the-role-of-a-product-manager-in-ld/  The product that Danny's working on is Venndorly: venndorly.com/  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, you can chat to us on Twitter using the hashtag #MindToolsPodcast. Or connect with our speakers: Ross Dickie - @RossDickieEW Ross Garner - @RossGarnerEW Owen Ferguson - @OwenFerguson Myles Runham - @MylesRun Sukh Pabial - @SukhPabial Gemma Paterson - @GemStGem Danny Seals - @TheDannySeals
6/22/202135 minutes, 8 seconds
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249 — Starting a career remotely

Back in mid-March we spoke to Emerald Works' CEO John Yates and Frontline Pedagogy Lead, Laura Watkin, about their experience of starting senior roles remotely. This week on the Mind Tools L&D podcast, Gemma talks to freshly recruited team members from the same organisations - Emerald Works team member, David Sharkey and People Coordinator at Front, Simi Manik - on their remote onboard experiences. We discuss:  what remote onboarding involves - the positives and negatives how it's different to joining a company "in person"  what organisations might consider doing to best support remote newbies Show notes Gemma's tomato-based factoids came from James Wong's book, How to eat better. Simi recommended the book Natives: Race and Class in the Ruins of Empire by Akala. David's nugget about door frame heights came from Bill Bryson's At Home: A Short History of Private Life  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Simi Manik - www.linkedin.com/in/simi-manik-b8a763123/ David Sharkey - www.linkedin.com/in/david-sharkey-117319135 Gemma Towersey - @GemmaTowersey
6/15/202134 minutes, 14 seconds
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248 — Forging a career in L&D

As there's no set or prescribed route into or through a career in L&D, no two career journeys are the same. This week on the Mind Tools L&D podcast, Gemma and her guests, Zahra Clarke-Johnney, Digital L&D Manager at English Institute of Sport, and Mind Tools' very own Sami Chan and Nahdia Khan, consider how to best plot one's way in, and through our evolving profession. We discuss: routes into the profession where to find support what the profession might hold in the future.  Show notes In 'What I Learnt This Week', Sami talked about food production in the Victorian era. You can find out more by watching this "Absolute History" YouTube video: https://www.youtube.com/watch?v=bkQ0RFTHvIo Gemma's discovery about Gagarin's landing in a potato field came from the BBC podcast "Gagarin and the lost Moon". You can listen in BBC Sounds: https://www.bbc.co.uk/sounds/play/p09j922z We also mentioned the CIPD's New Profession Map. This can be found here: https://peopleprofession.cipd.org/profession-map#gref For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Zahra Clarke-Johnney - @ZahraCJ  Sami Chan - https://www.linkedin.com/in/samantachan Nahdia Khan - @NahdiaKhan Gemma Towersey - @GemmaTowersey
6/7/202146 minutes, 16 seconds
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Farewell Good Practice, hello Mind Tools!

In this 1-minute announcement, Ross G, Ross D and Gemma reveal some exciting changes taking place at Emerald Works. To check out our new-look website, visit: emeraldworks.com  We'll be back next Tuesday as normal!
6/4/20211 minute, 6 seconds
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247 — Takeover special! How to podcast

In this special episode, the regular Good Practice Podcast team have given up the microphone to Frontline's Laura Watkin, who returns to the show as guest host. Laura last appeared on episode 236, 'Working with strangers', and wanted an opportunity to reflect on her experience by leading a conversation with Ross G and Ross D. This episode includes some material we would normally cut, in order to provide a behind-the-scenes look at podcast production. We discuss: what makes a great podcast tips for taking part in a podcast tips for hosting a podcast. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. In 'What I Learned This Week', Ross shared an article from The Atlantic: 'The Life in The Simpsons Is No Longer Attainable': theatlantic.com/ideas/archive/2020/12/life-simpsons-no-longer-attainable/617499/  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Laura Watkin - @TalentEdMagpie Ross Garner - @RossGarnerEW Ross Dickie - @RossDickieEW
6/1/202141 minutes, 34 seconds
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246 — The surprising truth about innovation

When we think of 'innovation', we tend to picture the bright ideas that people have in the bath. In reality, innovation is the product of hard work, collaborative effort and repeated failures. In this week's episode of The Good Practice Podcast, Ross G and Owen explore innovation with Alan Cabello, Senior Research Fellow and Innovation Lecturer at ETH Zurich, and founder of SparkWorks and Sparkademy. We discuss: the environmental factors required for innovation to happen how organizations can increase the chances of innovation taking place what individuals can do to become more innovative. Show notes In 'What I Learned This Week', Owen recommended Stephen Johnson's book Extra Life: A Short History of Living Longer.  If you're wondering what Ross was talkng about in response to Owen, he was mangling a reference from The Political Gabfest: slate.com/podcasts/political-gabfest/2021/04/biden-first-100-days  Ross recommended Dungeons and Dragons as a team activity. For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can find SparkWorks at: sparkworks.ch, and SparkAdemy at: sparkademy.com  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerEW Owen Ferguson - @OwenFerguson Alan Cabello - @AlanSKbyo
5/25/202145 minutes, 17 seconds
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245 — The menopause at work

The menopause might seem like a strange topic for a show about work, performance and learning - but half of the world's population will experience the menopause, and it does not take place around working hours. So, this week, Ross G is joined by Emerald Work's Katie Danes and Jamie Thomas, as well as Emerald Publishing's Erika Valenti, to share their experiences. We discuss: what the menopause is the impact on the workplace what organisations can do to support women. Show notes Katie wrote about her experiences at: mindtools.com/blog/working-through-menopause/  In 'What I Learned This Week', Ross recommended the podcast 13 Minutes to the Moon, available at: bbc.co.uk/programmes/w13xttx2  Katie recommended Kaye Adam's the book STILL HOT!: 42 Brilliantly Honest Menopause Stories. Erika recommended the book H is for Hawk, by Helen Macdonald. And Jamie recommended Do No Harm: Stories of Life, Death and Brain Surgery, by Henry Marsh. For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerEW Katie Danes - @DanesKatie Erika Valenti - @Valenti5_Erika Jamie Thomas - Find him on LinkedIn! 
5/14/202143 minutes, 25 seconds
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244 — The value of benchmarking

How do you accurately measure the effectiveness of your learning and development function? Can you provide clear evidence that your team are delivering value for your organisation? And how do you compare to other L&D teams? If your answer to any of these questions is: 'I have no idea', then benchmarking might be a good place to start. This week on The Good Practice Podcast, Owen and Ross G are joined by Carrie Horvath and Gent Ahmetaj - the team behind the Learning Performance Benchmark - to explore benchmarking and how it can help you develop your strategy. We discuss: what benchmarking is the benefits of benchmarking the value of collaboration and competition in a community. Show notes You can find details of Emerald Work's Learning Health Check at: emeraldworks.com/research/learning-health-check  Get started now for free! As a small production note, we were trying a new recording method this week and the sound quality suffered at times. We're always learning! Which brings us to... ...'What I Learned This Week', where Owen talked about Boris Becker's revealing habit. You can watch the video of Andre Agassi discussing this story at: twitter.com/tennistv/status/1387758939534675972?s=21  Ross spoke again about rapid, low-quality Covid testing (previously discussed in episode 208). These are now available for free to anyone living in the UK: nhs.uk/conditions/coronavirus-covid-19/testing/regular-rapid-coronavirus-tests-if-you-do-not-have-symptoms/ 
5/11/202131 minutes, 35 seconds
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243 — Working with vendors

If you work in L&D or HR and are looking to procure any kind of service, how do you know who to trust? If you work for a vendor or supplier, what approach do you take? On this week's episode of The Good Practice Podcast, Ross G is joined by L&D buyer Gemma Paterson and L&D seller Danny Seals to explore vendor relationships. We discuss: the characteristics of great supplier relationships making the most of conference exhibitions the importance of recommendations. Show notes Some of the stats Danny referenced were taken from this infographic by Invesp: invespcro.com/blog/the-importance-of-online-customer-reviews-infographic/  The importance of customer reviews is further covered by Econsultancy at: econsultancy.com/ecommerce-consumer-reviews-why-you-need-them-and-how-to-use-them/  The difficulties created by the 'Spotify Model' are discussed here: agility11.com/blog/2020/6/22/spotify-doesnt-use-the-spotify-model  In 'What I Learned This Week', Gemma spoke about Hans Rosling's book Factfulness: en.wikipedia.org/wiki/Factfulness:_Ten_Reasons_We%27re_Wrong_About_the_World_%E2%80%93_and_Why_Things_Are_Better_Than_You_Think Rosling's TED talk is online at: ted.com/talks/hans_rosling_the_best_stats_you_ve_ever_seen  The podcast that Ross recommended was 'Great Minds on Learning: The Cognitivists with Donald Clark', available online at: johnhelmerconsulting.com/great-minds-on-learning-the-cognitivists-with-donald-clark/  You can find more about Danny's recommendation service, Venndorly, at: venndorly.com/  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerEW Gemma Paterson - @GemStGem Danny Seals - @TheDannySeals
5/4/202137 minutes, 30 seconds
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242 — The unspoken rules of work

On The Good Practice podcast this week, we're speaking about how to get ahead at work. Gemma and Ross G are joined by Gorick Ng, author of The Unspoken Rules: Secrets to Starting Your Career Off Right. We discuss: The "rules"  (Giving the impression of) competence, commitment and compatibility The implications of the rules on others Show notes To learn more about Gorick Ng and to order his book, visit http://gorick.com/ Or, you can buy a copy of The Unspoken Rules: Secrets to Starting Your Career Off Right via these links: US: https://amzn.to/3hYb6Sa UK: https://www.amazon.co.uk/Unspoken-Rules-Secrets-Starting-Career/dp/1647820448 Non-US/US: https://www.bookdepository.com/The-Unspoken-Rules-Gorick-Ng/9781647820442  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Ross spoke about the strange, but extraordinary, tardigrade. You can read more about them here: theguardian.com/science/2021/mar/20/tardigrades-natures-great-survivors He also mentioned this video by John Amaechi OBE on 'The Report of the Commission on Race and Ethnic Disparities': twitter.com/johnamaechi/status/1377545222163472384?s=21 Gemma spoke about research into mental health and creativity referred to Freakonomics episode "How to be creative ep. 354". You can listen here, or wherever you get your podcasts: freakonomics.com/podcast/creativity-1/https://freakonomics.com/podcast/creativity-1/ Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerEW Gemma Towersey - @GemmaTowersey Gorick Ng - @GorickNg
4/27/202138 minutes, 32 seconds
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241 — Does diversity training work?

Frequently criticised as box-ticking or virtue signalling by big business, diversity training has become a major talking point once again. Not least because of the resurgence of black lives matter last year, and the UK Government's recent - much criticised - report on race. So does diveristy training make a difference? And what do organisations need to do to drive change? On this week's episode of The Good Practice Podcast, Ross G and Owen are joined by D&I specialist Dana James-Edwards. We discuss: effective approaches to diversity training what organisations need to do to support diversity training the role of safe spaces and social media in discussions on diversity training. Show notes You can find out more about Dana at diversitydana.com. The YouTube playlist she mentioned, 'The Someone Else's Shoes Series', is online at: youtube.com/playlist?list=PLwE1U7v2mSBHgGI2cLdeBBFm11Rae3VZe  For more from Emerald Works, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. In 'What I Learned This Week', Owen mentioned the app Fitbod: fitbod.me. It doesn't come across well in an audio format, but Mr F is looking great - and more of the hosting team should have noticed. Dana shared that last week was the beginning of the Sikh New Year. Friend-of-the-show Sukh Pabial has blogged about it here: pabial.wordpress.com/2012/04/13/vaisakhi-how-sikhs-became-the-khalsa/. He also produced a publish: threegood.podbean.com/e/special-episode-the-story-of-vaisakhi/  Ross recommended the book No-No Boy by John Okada, which he listened to on Audible: audible.co.uk/pd/No-No-Boy-Audiobook/B07D4LKQQL  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerEW Owen Ferguson - @OwenFerguson Dana James-Edwards - @DiversityDana
4/20/202146 minutes, 38 seconds
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240 — The GP Book Club: Humanocracy

This week on The Good Practice Podcast, we're removing power dynamics and stripping away management layers with the return of our book club. Emerald Works CEO John Yates and Emerald Publishing CEO Vicky Williams join Ross G and Owen to discuss Humanocracy, by Gary Hamel and Michele Zanini. We discuss: the challenge the book presents to bureaucracy a human-centred approach to organisation design the difficulty of putting humanocracy into practice. Show notes Humanocracy is available now from all good bookshops. For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Vicky referenced the book How to Lead a Quest, by Jason Fox. Ross referenced episode 231 — Should we defund HR? You can find it online (emeraldworks.com/resources/podcast/231-should-we-defund-hr) or in your podcast feed. For more on the emergence of hierarchies at Wikipedia, see: Lerner, J., & Lomi, A. (2017). The third man: Hierarchy formation in Wikipedia. Applied network science, 2(1), 1-30. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerEW Owen Ferguson - @OwenFerguson Vicky Williams - @Emerald_VW John Yates - @JYLearn
4/13/202144 minutes, 25 seconds
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239 — Crazy about compliance

The quality of compliance training is, let's face it, variable. So how do you get across the dos and don'ts so that they transfer into safe and effective practices? This week on the Good Practice Podcast, Gemma is joined by compliance crazy, Tameka J. Harris, and co-host Ross G, to discuss: ways to think about compliance training  useful design tips and techniques Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Gemma talked about bats roosts and you can find out more about them at: https://www.bats.org.uk/about-bats/where-do-bats-live/bat-roosts/what-is-a-roost Ross' learning came from a Very Short Introduction to Chaos. All titles can be found here: https://global.oup.com/academic/content/series/v/very-short-introductions-vsi/?lang=en&cc=us Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossAGarner Tameka J. Harris - @HelloTameka Gemma Towersey - @GemmaTowersey
4/6/202145 minutes, 14 seconds
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238 — Supporting apprenticeships

If your organisation had a pot of money that could either be used to fund apprenticeships or paid to the tax man, how would you choose to spend it? This week on the Good Practice Podcast, Ross D is joined by two colleagues from Emerald Group, Mike Shaw and Fiona Allison, to discuss the Apprenticeship Levy. We cover: what the Levy is and how it works the extent to which L&D has failed to take advantage of the Levy to fund apprenticeships what it's like to be an apprentice, balancing work and study Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. If you'd like to learn more about the Apprenticeship Levy, this articles answers some frequently asked questions: https://www.gov.uk/government/news/key-facts-you-should-know-about-the-apprenticeship-levy The CIPD's recent assessment of the Levy's success as a policy can be found at: https://www.cipd.co.uk/about/media/press/010321apprenticeship-levy-reform-budget#gref The VR tool Mike mentioned in 'What I Learned This Week' was Spatial: https://spatial.io/ You can learn more about Greenland sharks at: https://en.wikipedia.org/wiki/Greenland_shark Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie - @RossDickieEW Mike Shaw - @MikeShawLD Fiona Allison - @EmeraldHRM
3/30/202137 minutes, 21 seconds
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237 — Designing virtual classrooms

This week on The Good Practice Podcast, we're following up on our recent virtual classroom facilitation episode with an in-depth look at design. Jennifer Lindsay-Finan and Karen Vieth, both of InSync Training, share their experience and advice. We discuss: when virtual classrooms are most appropriate the team's process for planning virtual classrooms the biggest mistakes people make in virtual classroom design. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. For more from InSync Training, visit insynctraining.com. We didn't have time to discuss it on the show, but InSync is WBENC and WEConnect certified as a women-owned business. If you'd like to find out more about what this means, visit wbenc.org and weconnectinternational.org.  And don't forget! If you'd like to join the conversation, the team behind The Good Practice Podcast will be on Clubhouse on Thursday, March 25th, at 3pm (UK-time). Search for 'The Mind Tools Club' if you'd like to join. Finally, in 'What I Learned This Week', Ross shared that he's been playing 4-player chess on chess.com. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerEW Karen Vieth - [email protected]  Jennifer - [email protected] or @TheLearningBird
3/23/202134 minutes, 17 seconds
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236 — Working with strangers

A year into lockdown, more and more people have started new roles without ever having met a colleague face-to-face. In this week's episode of The Good Practice Podcast, we find out what that's like for people professionals. To discuss, Ross G is joined by Emerald Works CEO John Yates, Frontline Pedagogy Lead Laura Watkin, and Study Group HRD Ed Griffin. Our guests all have different roles in different organisations, but one thing in common: they're working with strangers. We discuss: their experiences of joining an organisation during lockdown the challenges of these experiences the surprising benefits of of not meeting anyone face-to-face. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. And don't forget! We'll be chatting about this topic further, on Thursday, March 18th, at 3pm, on Clubhouse. In 'What I Learned This Week', Ross shared that American hitman Charles Harrelson was the father of actor Woody Harrelson. See Wikipedia for details: https://en.m.wikipedia.org/wiki/Charles_Harrelson  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerEW John Yates - @JYlearner Laura Watkin - @TalentEdMagpie Ed Griffin - @EdJGriffin
3/16/202139 minutes, 35 seconds
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235 — Learning in the hospitality industry

Few businesses have felt the impact of Covid-19 more keenly than those in the hospitality industry. Bars, restaurants and cafés have been forced to alter their working practices to keep staff and customers safe. So, how has L&D responded to the challenge? This week on the Good Practice Podcast, Ross D is joined by James McLuckie from Flow and Thomas Stroppel from Dishoom to discuss: what James has been up to since he left Emerald Works the challenges facing L&D and HR in the hospitality industry how L&D has adapted in the wake of the pandemic Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. The book James mentioned in 'What I Learned This Week' was All the Young Men by Ruth Coker Burks, which is available through all good booksellers.   The book Thomas is reading is Salmon by Mark Kurlansky. You can find it at all good booksellers.   If you'd like to give Ross D a one more follower on Instagram, you can find his photography at @ross.dickie. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie - @RossDickieEW James McLuckie - @JamesMcLuckie Being a good Wyoming boy, Thomas stays well clear of Twitter, but you can connect with him on LinkedIn.
3/9/202135 minutes, 43 seconds
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234 — Facilitating virtual classrooms

If you're a trainer missing the thrill of face-to-face learning, but embracing online facilitation nevertheless, then this episode is for you! This week on the Good Practice Podcast, Gemma chats to Jo Cook and Gaëlle Watson to explore the possibilities that digital life offers facilitators. We discuss: the shifts that have taken place in what facilitators can do to enhance the online learning experiences they offer what further changes might happen as we move into mixed modalities. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Gaëlle mentioned Cultures and Organizations: Software of the Mind by Geert Hofstede, Gert Jan Hofstede and Michael Minkov. It's available at all good booksellers. Jo talked about her experience with online games in 'What I learnt this week'. She mentioned Steam (which is available here: store.steampowered.com/) and Table Top Simulator: store.steampowered.com/app/286160/Tabletop_Simulator/ Gemma referred to Ann Morgan's reading list: ayearofreadingtheworld.com/thelist/ and her BBC Four Thought podcast, which is available here: bbc.co.uk/programmes/m000myyp Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Gemma Towersey @gemmatowersey Gaëlle Watson @Gaelledwatson and @SyncSk Jo Cook @LightbulbJo You can also contact Jo via: LightbulbMoment.online LightbulbMoment.community linkedin.com/in/jocooklightbulb/
3/2/202148 minutes, 14 seconds
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233 — Covid's impact on L&D

Covid-19 has changed the world of work, but how has this affected our approach to learning and development? Until now, reporting has been largely anecdotal. So, this week, we're digging into the data. Ross G and Owen are joined by fan favourite Sukh Pabial of Challenging Frontiers, who shares insights from a study he carried out from November 2020 to January 2021. We discuss: the methodology and limitations of Sukh's study (because we caveat everything on this podcast) how Covid has affected L&D budgets some surprising stats around L&D's adoption of tech and digital. Show notes A summary of the research is available on LinkedIn as an infographic: linkedin.com/posts/sukhvinder-pabial_infographic-showing-the-impact-of-covid-19-activity-6762297024403574784-Vxjq/ For more from Sukh, visit: challengingfrontiers.com/  If you'd like to continue the discussion, why not have your say by joining us on Clubhouse this Thursday (25 February) at 3pm GMT? You can find the details here: https://www.joinclubhouse.com/event/MdO9Q8lA For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. We referenced a few previous episodes in this podcast. Check out: Podcast 232 — What will be hot in workplace L&D in 2021? Podcast 219 — The GP Book Club: Remote (Office Not Required) Podcast 189 — Grit and Mindset: Emotion at Work Crossover Special In 'What I Learned This Week', Owen discussed the power of simple tools like SWOT analysis. You can find a template from Mind Tools here: mindtools.com/pages/article/newTMC_05.htm Sukh recommended Sapiens by Yuval Noah Harari, whose website is at: ynharari.com/book/sapiens-2/ And what if, after Ross talked about Alien 3 for what felt like 15 minutes, you still want to listen to the radio drama? Well, you can find it on Audible at: audible.co.uk/pd/Alien-III-Audiobook/B07QY1FVDT  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Owen Ferguson @OwenFerguson Sukh Pabial @SukhPabial
2/23/202138 minutes, 3 seconds
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232 — What will be hot in workplace L&D in 2021?

What ideas are L&D most excited about in 2021? And what impact has Covid-19 had on perceptions within our industry? This week on the Good Practice Podcast, Ross D and Owen are joined by Donald Taylor to dig through the results of this year's Global Sentiment Survey. We discuss: the emergence of reskilling/upskilling as a priority for L&D the extent to which Covid-19 has amplified or disrupted trends from the past few years predictions for the year ahead Show notes If you'd like to continue the discussion, why not have your say by joining us on Clubhouse this Thursday (18 February) at 3pm GMT? You can find the details here: https://www.joinclubhouse.com/event/MdO9Q8lA For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. To find out more about the Global Sentiment Survey, or to register for your free copy of the report, head to: https://donaldhtaylor.co.uk/survey/ Owen's 'What I Learned This Week' was about the design of the first ever org chart: https://www.wired.com/2014/03/stunningly-complex-organization-chart-19th-century/ He first heard about this in a tweet from former podcast guest Doug Shaw: https://twitter.com/dougshaw1/status/1356881364679819264?s=21 The book Don mentioned was Circe by Madeline Miller, available at all good booksellers. The podcast and Netflix series Ross mentioned is Song Exploder. You can find out more about the show at: https://songexploder.net/ Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @OwenFerguson Donald Taylor @DonaldHTaylor
2/16/202138 minutes, 25 seconds
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231 — Should we defund HR?

Does your HR team add value to your organisation? Has HR spend spiralled out of control? Does HR's willingness to become the mouthpiece of bad news let leaders off the hook? In this week's episode of The Good Practice Podcast, Laurie Ruettimann - host of the Punk Rock HR podcast - joins Ross G and Owen to discuss. Show notes We're trying something new! Join us on Clubhouse this Thursday, February 11, at 3pm, if you want to share your thoughts on this topic: joinclubhouse.com/event/P96q3g2e For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can find out more about Laurie, her podcast and her book, at: laurieruettimann.com. She also discusses defunding HR on YouTube (youtube.com/watch?v=c43dvTLYbYo) and how this idea relates to 'defund the police' in episode 121 of her podcast (laurieruettimann.com/punkrockhr-121/). In What I Learned This Week, Owen spoke about employee engagement. The CIPD's report 'Employee Engagement: Definitions, measures and outcomes' is available at: cipd.co.uk/Images/employee-engagement-discussion-report_tcm18-89598.pdf. And the article from Forbes was 'In Defense of Unmotivated Workers', online at: forbes.com/sites/tomaspremuzic/2021/01/19/in-defense-of-unmotivated-workers/?sh=7436e0ea21a3. Ross discussed a worrying trend in reviews of scented candles: washingtonpost.com/business/2020/12/01/covid-scented-candle-reviews/   Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Owen Ferguson @OwenFerguson Laurie Reuttimann @lruettimann
2/9/202137 minutes, 13 seconds
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230 — Room 101 (Part 3)

What L&D trends, tropes and clichés would you put into Room 101? Back in 2019, we cast the misappropriation of 'agile', learning styles, and cheesy stock imagery into oblivion. Nearly two years on, we've decided it's high time for another clear-out!  This week on the Good Practice Podcast, Ross D is joined by Owen, Gemma and Ross G to make the case that existential crises, gratuitous fun and retrofitted 'evidence' all belong in Room 101. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. The app Owen mentioned is Hush - Noiseless Browsing: https://oblador.github.io/hush/ The book Gemma received for her birthday was Word Perfect by Susie Dent, available from all good booksellers. Ross G referenced the calorie-burning prowess of chess grandmasters: https://www.espn.co.uk/espn/story/_/id/27593253/why-grandmasters-magnus-carlsen-fabiano-caruana-lose-weight-playing-chess ... he also talked about Cloudflare's novel approach to data encryption: https://www.atlasobscura.com/places/encryption-lava-lamps ... and made up some stuff about Rasputin, which is corrected here: https://en.wikipedia.org/wiki/Grigori_Rasputin Ross D made some less dubious Rasputin-related claims about the origins of 'this is a work of fiction' movie disclaimers: https://slate.com/culture/2016/08/the-bizarre-true-story-behind-the-this-is-a-work-of-fiction-disclaimer.html Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Gemma Towersey @gemmatowersey Ross Garner @RossGarnerEW Owen Ferguson @OwenFerguson  
2/2/202140 minutes, 8 seconds
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229 — The Learning and Development Handbook

If you're looking to change up your approach to learning and development, or just seeking quick tips to focus on performance, this week's episode of The Good Practice Podcast is for you. Author Michelle Parry-Slater joins Ross G and Owen to share insights from The Learning and Development Handbook, her new book out this February. We discuss: problems with treating face-to-face training as the 'default' advice for being a 'critical friend' to your organisation string theory (as a metaphor for considering organisational relationships). Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Michelle's book is available from Kogan Page at: koganpage.com/product/the-learning-and-development-handbook-9781789663327  In What I Learned This Week, Ross G spoke about an ongoing eLN study to shape the future of L&D. If you'd like to take part, you can do so here: elearningnetwork.org/shaping-the-future-of-ld-the-eln-launches-exploratory-research-study  And, from our listeners, Jo Cook recommended this article on how trade shaped the modern human: fee.org/articles/trade-is-what-makes-us-human/  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Owen Ferguson @OwenFerguson Michelle Parry-Slater @MiPS1608
1/26/202138 minutes, 2 seconds
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228 — Running a small L&D business

Are you an L&D specialist running a small business? Or are you thinking of becoming one? On this week's episode of The Good Practice Podcast, Lightbulb Moment's Jo Cook and Syncskills' Gaëlle Delmas-Watson join Ross G to share their experiences and advice. We discuss: the advantages and disadvantages of running a small business the importance of values tips and advice for people who are thinking of setting up their own L&D business. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can find out more about Lightbulb Moment at: lightbulbmoment.online. You can find out more about SyncSkills at: syncskills.net/About.   In What I Learned This Week, Ross G shared the story of Helen Viola Jackson, the last remaining US Civil War widow. Find out more at: theguardian.com/us-news/2021/jan/08/last-civil-war-widow-dies-helen-viola-jackson  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Jo Cook @LightbulbJo Gaëlle Delmas-Watson @GaelleDWatson
1/19/202135 minutes, 21 seconds
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227 — Adapting digital learning for 2021

We're back! In this first podcast of 2021, Ross G and Owen speak to digital learning consultant Myles Runham. We discuss:   the success most organisations experienced when moving rapidly to distributed working in 2020 the much needed shift from synchronous to asynchronous working and learning the role of learning and development in 2021. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can find out more about Myles at mylesrunham.com. The collaborative tools we referenced were Skype, Teams and Slack (communication), SharePoint (file sharing), Miro (shared whiteboards) and Jira (ticketing system). In What I Learned This Week, Owen referenced an article from UX Tools: uxtools.co/survey-2020 Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Owen Ferguson @OwenFerguson Myles Runhan @MylesRun
1/12/202135 minutes, 16 seconds
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226 — Christmas Special: Blankety Blank

It's customary at this festive time of year for well-meaning podcasts hosts to call upon their friends to participate in the annual Good Practice Podcast! And this year, we're playing 'Blankety Blank'! Phil Willcox sits in as host, with contestants Jo Cook and Julie Drybourgh in competition for the prize. And our panel are: Ross G, Owen, Sukh Pabial and Jo Wainwright. Listen now for fun and frolics - and perhaps a surprise visit from George Bailey! Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, off-the-shelf e-learning, and custom work. The Learner Intelligence Report, referenced in the show, is available online at: emeraldworks.com/resources/research-and-reports/behavioral-research/learner-intelligence-report  Thanks to our friends at zapsplat.com for the sleigh bells sound effect. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Phil Willcox @PhilWillcox Jo Cook @LightbulbJo Julie Drybrough @fuchsia_blue Jo Wainwright @Jo_Coaches Sukh Pabial @SukhPabial Owen Ferguson @OwenFerguson Ross Garner @RossGarnerEW
12/21/202023 minutes, 13 seconds
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225 — Achieving more with data and analytics

Data and analytics have long been hot topics in L&D, frequently finding themselves the subjects of conference keynotes, fierce Twitter debates and enlightening podcasts... So why aren't we implementing them more successfully? This week on the show, Looop's David James and Mike Collins join Ross D to discuss their whitepaper, 'Achieving More with Data & Analytics in L&D'. We cover:  the lessons L&D can learn from the world of marketing the challenges associated with data and analytics some of the keys to effective data analysis Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. To learn more about Looop, or to download a copy of their new whitepaper, head to: https://www.looop.co/ebooks-whitepapers/ If you'd like to hear 'Jesus Refulsit Omnium' for yourself, you can listen to a recording of it here: https://www.youtube.com/watch?v=pMJnlPHqch0 Barack Obama's memoir, A Promised Land, is available in all good bookshops. You can also find the audiobook at: https://www.audible.co.uk/pd/A-Promised-Land-Audiobook/0241991420 Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW David James @DavidInLearning Mike Collins @Community_Mike
12/15/202030 minutes, 40 seconds
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224 — How men can be an ally to women

When it comes to gender parity, we've made progress but have some way to go. Our guests on today's show believe it's not just up to women to make it happen: men need to get involved. This week on the show, authors of Good Guys: How Men Can Be Better Allies for Women in the Workplace, Brad W. Johnson and David Smith, join Gemma and Ross G to talk about practical ways men can hurry along gender equality by becoming allies for women.  We discuss: what it means to be a male ally challenges in being a male ally what effect male allies might have. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Our Learning Health Check is open until the end of December. This free tool will help you benchmark your organization against others. Try it now! emeraldworks.com/research/learning-health-check  Find out more about Brad and David's research by visiting their website: https://www.workplaceallies.com/ You can buy the book Good Guys: How Men Can Be Better Allies for Women in the Workplace from any bookstore. In our What I Learnt This Week feature, David spoke about his niece's allergy to exercise. You can read about this condition in this "Allergic to exercise?" article from NBC News: nbcnews.com/healthmain/allergic-exercise-1C9926288  Brad gave us an example of a man being an ally to a woman in Doug Emhoff. This BBC article tells Doug's story, "Doug Emhoff: The first 'second dude' in the White House". Access it here: bbc.co.uk/news/election-us-2020-54899230  Ross gave a shout out to The Crown: a series about the British Royal family on Netflix. You can find the episodes here: netflix.com/gb/title/80025678  Gemma talked about some of the unique features of Stonehenge. Her information came from the BBC Podcast "You're Dead to Me - Stonehenge". You can listen to it here: bbc.co.uk/sounds/play/p08zqq6y Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter / LinkedIn: Ross Garner @RossGarnerEW Gemma Towersey @gemmatowersey David Smith @Davidgsmithphd Brad W Johnson - LinkedIn 
12/7/202041 minutes, 30 seconds
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223 — Unpacking the L&D Detective Kit

Author, speaker and presenter Kevin M. Yates last joined The Good Practice Podcast back in episode 117 to share his insights into whether we can measure the impact of training. This week, he's back with a new e-book to help you do just that. This week on the show, Kevin joins Ross G and Owen to unpack his L&D Detective Kit for Solving Impact Mysteries. We discuss: the secrets behind why impact often isn't measured how impact measurement starts with planning upfront the basics of good survey design. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Our Learning Health Check is open until the end of December. This free tool will help you benchmark your organisation against others. Try it now! emeraldworks.com/research/learning-health-check  You can download The L&D Detective Kit, for free, from Kevin's website at: kevinmyates.com/l%26d-detective-kit  You can find more from Kevin at his website (kevinmyates.com) or on LinkedIn (linkedin.com/today/author/kevinmyates).  The paper that Owen recommended was: Denrell, J., & Kovács, B. (2020). The Ecology of Management Concepts. Strategy Science. Available online at: researchgate.net/publication/344519162_The_Ecology_of_Management_Concepts  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Owen Ferguson @OwenFerguson Kevin M. Yates @KevinMYates
12/1/202036 minutes, 50 seconds
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222 — The impact of Covid on L&OD

Covid-19 has profoundly altered our lives. Some changes have given us the space and time to build more positive habits; others have been purely restrictive. Our Head of Research has been monitoring the effect of Covid on learning and L&OD teams across the globe. In this podcast, Gent joins Gemma and Owen to discuss his findings - the good and the somewhat troublesome.  Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. The research we discussed in this podcast will be published in a series of infographics. Look out for the first one on our website and through our social media channels towards the end of this month. In What I Learned This Week, Owen shared his surprise and delight in the series Ted Lasso, available on Apple TV+. You can find it online at: https://tv.apple.com/us/show/ted-lasso/umc.cmc.vtoh0mn0xn7t3c643xqonfzy Gent's movie recommendation was Alpha Go, available on YouTube here: https://www.youtube.com/watch?v=WXuK6gekU1Y&ab_channel=DeepMind Gemma's mycelium fact came from Fantastic Fungi, a film available on Amazon Prime Video: https://www.amazon.co.uk/Fantastic-Fungi-Brie-Larson/dp/B08DK1Q9TJhttps://fantasticfungi.com/ Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Gent Ahmetaj @GentAhmetaj Gemma Towersey @GemmaTowersey Owen Ferguson @OwenFerguson
11/24/202036 minutes, 20 seconds
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221 — Start your Learning Health Check now

Sorry everyone, there's no podcast today! Instead, Ross G is here with a brief reminder to complete your Learning Health Check.   Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can find a link to the Emerald Works Learning Health Check by following this link: How does your L&D strategy compare with your peers? Connect with us If you'd like to share your thoughts, connect with us on Twitter: Emerald Works @Emerald_Works
11/17/20201 minute, 50 seconds
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220 — Weekly learning science for your inbox

Do you find learning science dry, academic and inaccessible? Then fear not: Learning Science Weekly is an email newsletter that provides short and practical advice... every seven days. This week on The Good Practice Podcast, Learning Science Weekly author Dr. Julia Huprich (Vice President of Learning Science at Intellum) joins Gemma and Owen to share her insights into the role of science in learning. We discuss: the importance of research in learning design common approaches to learning design that are not supported by research the role of practitioners in shaping our evidence base. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can sign up for Learning Science Weekly at: learningscienceweekly.com  Learning Science Weekly is on Twitter at @LearnSciWeekly. The books that Julia recommended were: e-Learning and the Science of Instruction: Proven Guidelines for Consumers and Designers of Multimedia Learning, by Ruth Clarke and Richard Mayer, available from Amazon at: amazon.co.uk/Learning-Science-Instruction-Guidelines-Multimedia-dp-1119158664/dp/1119158664  Evidence-Informed Learning Design: Creating Training to Improve Performance by Mirjam Neelen and Paul A Kirschner, available at: amazon.co.uk/Evidence-Informed-Learning-Design-Creating-Performance/dp/1789661439  Mirjam also spoke to Ross G and Owen about her book in episode 177: podcast.goodpractice.com/177-evidence-informed-learning-design  Owen's evidence-informed 'people to follow' were friends-of-the-show Dr Will Thalheimer (@WillWorkLearn) and Clark Quinn (@Quinnovator). He also recommended Bad Science by Ben Goldacre: amazon.co.uk/Bad-Science-Ben-Goldacre/dp/000728487X  If you're interested in the calculation for 'blue Monday', see: en.wikipedia.org/wiki/Blue_Monday_(date)#Calculation Note that there are two different formulas, so you can pick one or suffer both. In What I Learned This Week, Owen recommended 'Your job application was rejected by a human, not a computer', by Christine Assaf of HR Tact: hrtact.com/2020/10/05/your-job-application-was-rejected-by-a-human-not-a-computer/  Gemma's 'word of the week' was 'empleomania': a mania for holding public office. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Gemma Towersey @GemmaTowersey Owen Ferguson @OwenFerguson Dr. Julia Huprich @juliahuprich
11/10/202035 minutes, 43 seconds
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219 — The GP Book Club: Remote (Office Not Required)

Back in 2013, Basecamp's Jason Fried and David Heinemeier Hansson published Remote (Office Not Required), a beautifully concise insight into how remote working had shaped their business. Seven years and one global pandemic later, remote working has become a lot more common. But are we making the most of the opportunities that remote working presents? In this edition of The GP Book Club, Ross G is joined by Gemma and Owen to share their thoughts. We discuss: a brief overview of the book's main points the advantages of remote work for businesses and employees how the way organisations communicate during the pandemic is shaping reactions to remote working. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Remote: Office Not Required, is available on Amazon: amazon.co.uk/Remote-Required-David-Heinemeier-Hansson/dp/0091954673  In What I Learned This Week, Owen shared FiveThirtyEight's 2020 US presidential election poll tracker. You can find it online at: projects.fivethirtyeight.com/2020-election-forecast/  Gemma recommended the book The Making of the English Landscape, by WG Hoskins. It's available from Amazon at: amazon.co.uk/Making-English-Landscape-Classics-Library/dp/1908213108  Ross shared his observations on the romantic sounding 'winter halo', described on Wikipedia: en.wikipedia.org/wiki/22%C2%B0_halo  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Gemma Towersey @GemmaTowersey Owen Ferguson @OwenFerguson
11/3/202030 minutes, 55 seconds
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218 — Overcoming learner pain points

Where do learners and managers experience 'pain points' at work, and how can organisations take steps to remove these? This week on The Good Practice Podcast, Emerald Works Senior Research Analyst Gent Ahmetaj joins Ross D and Owen to share practical insights from our 2020 Learner Insights research. We discuss: what managers can do to address pain points what organisations can do to address pain points the characteristics of 'inspiring' learning content. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Our 2020 Learner Insights report will be available soon. Gent referred to a paper from the UK Behavioural Insights Team describing learning content: Team, B. I. (2014). EAST: Four simple ways to apply behavioural insights. Behavioural Insight Team, London. Online at: https://www.bi.team/publications/east-four-simple-ways-to-apply-behavioural-insights/  In What I Learned This Week, Owen shared some insight into LinkedIn's new (for them) 'story' feature: https://medium.com/@efeng/why-media-formats-like-snapchat-stories-and-tiktok-music-videos-become-hits-c6d2b9c79371  Ross shared the story of the QWERTY keyboard, based on 99% Invisible's podcast episode 'The Next Billion Users', online at: https://99percentinvisible.org/episode/the-next-billion-users/  In reference to the above, Gent discussed the 'Library of Babel' project: https://futurism.com/meet-the-digital-library-of-babel-a-complete-combination-of-every-possible-combination-of-letters-ever  You can find the Library of Babel online at: https://libraryofbabel.info/   If you really want to do a deep dive, then Owen also discussed the 'infinite monkey theorem': https://en.wikipedia.org/wiki/Infinite_monkey_theorem Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @OwenFerguson Gent Ahmetaj @GentAhmetaj
10/27/202036 minutes, 24 seconds
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217 — Building empathy with video

Being able to empathise helps us to better connect, communicate and respond to each other. It's a skill that can be developed through practice. This week on The Good Practice Podcast, Gemma and Ross G speak to Mark Davies from See Learning about using video to build empathy. We discuss: the benefits of building empathy at work why video is an effective tool for building empathy how to encourage people to share their stories on video filming on a smartphone. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. In his first answer, Ross referred to Robert Putnam's book Bowling Alone, which is summarised on Wikipedia: https://en.wikipedia.org/wiki/Bowling_Alone In What I Learned This Week, Ross continued his sporadic series on space-based toilet anecdotes with the news that NASA has invented a device that supports 'dual ops': https://www.theatlantic.com/science/archive/2020/10/space-toilet-nasa-women/616686/ He previously discussed NASA's list of US material on the Moon: https://history.nasa.gov/FINAL%20Catalogue%20of%20Manmade%20Material%20on%20the%20Moon.pdf (in Episode 133) And, more recently, how astronaut pee can be used as a construction material: https://www.wired.com/story/on-the-moon-astronaut-pee-will-be-a-hot-commodity/ (in Episode 199) Gemma mentioned the podcast "Something rhymes with purple". You can find it on most podcast streaming services, including Apple Podcasts, Spotify and acast. Mark spoke about his video series "You are Pure Story". You can access it here: https://www.lifebooth.co.uk/free Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Gemma Towersey @gemmatowersey Ross Garner @RossGarnerEW Mark Davies is contactable via email: [email protected]
10/20/202032 minutes, 38 seconds
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216 — UX sells

Love your Mac? Find your vacuum cleaner cumbersome? Despair at the booking system of your local leisure center? User experience design (or lack of) plays a significant part in whether you love or loathe the products and services you interact with.    This week on the Good Practice podcast, Gemma and Ross D talk to Rhys Pendred, Emerald Work's Lead UX designer. We focussed on the what, why and how of user experience, discussing:  What UX is  UX fundamental principles  How we might think about and improve the UX of our products / learning.    Show notes  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Rhys mentioned Jacob Neilson's "10 Usability Heuristics for User Interface Design". This article can be found online at https://www.nngroup.com/articles/ten-usability-heuristics/  If you'd like to find out more about UX in learning design, we would recommend listening to our previous podcast "Design thinking for instructional design" with Connie Malamed. You can find it here https://podcast.goodpractice.com/78-design-thinking-for-ld  Rhys talked about Eddie Van Halen's quirky, brown M&Ms stipulation. This is mentioned in The Independent's Eddie Van Halen obituary. You can read the obituary at https://www.independent.ie/entertainment/music/obituary-eddie-van-halen-39608991.html  Gemma referred to a piece of research on muscle loading. It was mentioned in Tom Goom's video "What muscles should runners strengthen". The video is found online at https://www.running-physio.com/muscles/     Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter / LinkedIn:  Gemma Towersey @gemmatowersey  Ross Dickie @RossDickieEW  Rhys Pendred linkedin.com/in/rhys-pendred 
10/13/202034 minutes, 30 seconds
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215 — Workplace design in the Covid era

Earlier in the year, a report by academics at Cardiff and Southampton Universities found that a majority of people would like to continue working from home in some capacity, even after social distancing is no longer a requirement. But what would a permanent shift to distributed work look like? And what would it mean for organisational performance?  This week on the Good Practice Podcast, Ross D and Owen are joined by Dr Kerstin Sailer, Reader in Social and Spatial Networks at University College London, to discuss: the relationship between workplace design and communication the implications of a more permanent move away from the physical office considerations when adapting existing spaces to allow for social distancing Show notes  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. The report referenced above can be found at: https://wiserd.ac.uk/publications/homeworking-uk-and-during-2020-lockdown To learn more about Kerstin's work, head to: https://brainybirdz.net/ The Nature article Owen referenced can be found at: https://www.nature.com/articles/d41586-020-02558-0 Kerstin is currently reading The Lonely Century by Noreena Hertz. For an overview of the London School of Hygiene & Tropical Medicine's research into dogs' ability to detect Covid-19, head to: https://www.lshtm.ac.uk/research/centres-projects-groups/using-dogs-to-detect-covid-19 Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @owenferguson Kerstin Sailer @kerstinsailer
10/6/202047 minutes, 34 seconds
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214 — What do learners actually want?

A lot of ink has been spilt over the issue of workplace learning: what it is, when and why it happens, and the impact it has on organizations. But what does it mean to learners themselves? This week on the Good Practice Podcast,  Ross D is joined by Owen and Emerald Works CEO John Yates to discuss our forthcoming 'Learner Intelligence Report'. We cover: what/who motivates learners to seek out development opportunities the role L&D can play in facilitating self-directed learning how Covid-19 has amplified or reversed the trends of the past few years Show notes  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. It's also the best place to keep up with news on the Learner Intelligence Report. The book John mentioned was The Overstory by Richard Powers.  If, like Ross D, you enjoy spending time alone in the wilderness, you should definitely download the What Three Words app: https://what3words.com/ Ross D also mentioned Driving Performance Through Learning by Andy Lancaster, which the Custom Learning team at Emerald Works are studying in their book club.  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @owenferguson John Yates @JYlearn 
9/29/202040 minutes, 55 seconds
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213 — Learning through community

As the saying goes, "a problem shared is a problem halved". To create a safe space for L&D professionals to talk about their challenges and find solutions, Emerald Works runs a regular Learning Innovation Group (LIG).   This week on the Good Practice Podcast, Gemma asks LIG curator and facilitator, Nahdia Khan and LIG participant, Victoria Winter, Learning Strategist from Cerner, about the value of the LIG.  We discussed:   What the LIG involves  The value of a community of practice   The professional, personal and organisational benefits of attending the LIG.  Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter Gemma Towersey @gemmatowersey Nahdia Khan @NahdiaKhan Victoria Winter @_VictoriaWinter
9/22/202036 minutes, 19 seconds
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212 — 12 levers for learning transfer

Giving learners access to training does not guarantee any behavioural change whatsoever. Even the most engaging piece of learning doesn't necessarily shift one's thoughts or actions. So how can we plan, create and support training in a way that learning is transferred?  This week on the Good Practice Podcast, Gemma and Owen are joined by Dr Ina Weinbauer-Heidel, founder and chief executive officer of the Institute of Transfer Effectiveness. We discuss:  the challenge of learning transfer   how Dr Ina's "12 levers" can be used to encourage learning transfer  project examples that use the 12 levers  measuring learning transfer  Show notes  For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Dr Ina Weinbauer-Heidel book, What makes training really work includes the 12 levers and associated questions. Available online at https://www.amazon.co.uk/What-Makes-Training-Really-Work/dp/3746942993  Gemma mentioned Roger Deakin’s book, Waterlog. Available online at https://www.amazon.co.uk/Waterlog-Roger-Deakin/dp/1784700061/ref=asc_df_1784700061  The glass shape research Owen cites is found in the British Psychological Society’s Research Digest. The title of the research is “The Shape of a glass can influence how much we drink”. Langfield, T., Pechey, R., Gilchrist, P. T., Pilling, M., & Marteau, T. M. (2020). Glass shape influences drinking behaviours in three laboratory experiments. Scientific reports, 10(1), 1-11. Found online at https://digest.bps.org.uk/2020/08/13/the-shape-of-a-glass-can-influence-how-much-we-drink/  Connect with our speakers  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:  Gemma Towersey @gemmatowersey  Owen Ferguson @owenferguson 
9/15/202045 minutes, 27 seconds
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211 — 'We regret to inform you...'

Before a job candidate ever submits an application or attends an interview, they will likely have several interactions with their prospective employer that shape how they feel about the organisation. Together, these touchpoints make up the 'candidate experience'. This week on the Good Practice Podcast, Ross D and Owen are joined by their Emerald Works colleague Esh Jugal, along with guest Matt Alder, host of the Recruiting Future podcast. We discuss: what we mean when we talk about 'candidate experience' the similarities between candidate experience and customer experience examples of good and bad candidate experiences how organisations can shape the candidate experience Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can find the Recruiting Future podcast wherever you get your podcasts, or learn more at: https://recruitingfuture.com/ To discover 'The Laws of UX', and maybe even apply them to your candidate experience, head to: https://lawsofux.com/ The New Yorker article Ross D mentioned was 'Lost in Translation: What the First Line of "The Stranger" should be': https://www.newyorker.com/books/page-turner/lost-in-translation-what-the-first-line-of-the-stranger-should-be You can find out more about Roam Research at: https://roamresearch.com/ Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @owenferguson Esh Jugal @eshworld Matt Alder @mattalder
9/8/202041 minutes, 52 seconds
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210 — Learning on furlough

We're five months on from the start of the UK Government's 2020 furlough scheme, so this week on The Good Practice Podcast we're discussing what it's been like for those who have experienced it. Knowledge Pool's Scott Fellows joins Gemma and Ross G to share his story, while David Hayden from the CIPD shares more general insights into how people have experienced the scheme. We discuss: how organizations have supported employees who are furloughed what we've learned about how people adapt to dramatic change support available to organizations and individuals at this time Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. The CIPD's Coronavirus hub is online at: cipd.co.uk/news-views/coronavirus Mind Tools' COVID-19 support page is online at: mindtools.com/pages/article/covid-19_support_pack.htm Scott blogs at: learningperformancearchitect.wordpress.com and has collected free learning experience design tools at learningperformancearchitect.wordpress.com/resources/  In What I Learned This Week, Ross G shared a blog from The People Experience Hub about word clouds: thepeopleexperiencehub.org/post/head-in-the-clouds David shared an online percentage calculator: calculatorsoup.com/calculators/algebra/percent-difference-calculator.php  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW GemmaTowersey @GemmaTowersey Scott Fellows @Fellows_Scott David Hayden @HaydenDavidhrd
9/1/202035 minutes, 11 seconds
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209 — Diversity and inclusion at TSB

The Black Lives Matter movement has helped bring some of the issues surrounding diversity and inclusion to the fore, sparking conversations in and outside of the workplace.  This week on the Good Practice Podcast, Ross D and Owen are joined by Ricky Benjamin from TSB to discuss:  TSB's approach to diversity and inclusion the organisation's response to the killing of George Floyd and the BLM movement the impact of recent events on TSB's broader D&I agenda the benefits and challenges associated with promoting D&I to a distributed workforce Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can find all of Ricky's LinkedIn posts at: https://www.linkedin.com/in/ricky-benjamin-319303b9/detail/recent-activity/shares/ The growth mindset article Owen mentioned can be found at: https://www.sciencedirect.com/science/article/abs/pii/S0272494419307546 You can find out more about Maria Lax's photography on her website (www.maria-lax.com) or through her Instagram (www.instagram.com/maria_lax_). Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @owenferguson Ricky Benjamin @rickyAKAmcRB
8/25/202035 minutes, 44 seconds
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208 — Workplace culture in the age of Covid

As it's become increasingly apparent that we'll be living with coronavirus for some time, organisations have started to think about what that means for workplace culture. Is it possible to hold on to what came before, or do we need to think differently about 'how we do things around here'? To answer these questions, Ross G and Owen are joined by Bruce Daisley, former Twitter VP, author of 'The Joy of Work', host of the 'Eat, Sleep, Work, Repeat' podcast and workplace culture enthusiast. We discuss: how organisations are adapting to coronavirus the changing role of 'the office' the impact that managers have on workplace culture, both online and offline. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. For more from Bruce, including access to his podcast, books and newsletter, see: eatsleepworkrepeat.com The growth mindset paper that Owen discussed was: Li, Y., & Bates, T. C. (2020). Testing the association of growth mindset and grades across a challenging transition: Is growth mindset associated with grades?. Intelligence, 81, 101471. Online at: sciencedirect.com/science/article/abs/pii/S0160289620300490 The podcast Ross discussed was This Week in Virology, episode 640, featuring Michael Mina: https://www.microbe.tv/twiv/twiv-640/ Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter Ross Garner @RossGarnerEW Owen Ferguson @OwenFerguson Bruce Daisley @BruceDaisley
8/18/202038 minutes, 25 seconds
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207 — Productivity hacks

Here at Emerald Works, we recently spent some time setting objectives for the remainder of the year. One of the areas Ross D wanted to work on was his productivity, so he turned to his colleagues on the Custom Learning team for advice.  This week on the Good Practice Podcast, Ross G, Tracey and Gemma share some of the techniques they use to keep on top of projects and 'get things done'. We discuss:  The hallmarks of a good to-do list  The benefits of chunking tasks down, Italian style Useful online and offline productivity tools The difference between productivity and time management Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. If you're interested in joining Tracey, Gemma and the two Rosses on the Custom Learning team, you can find the full job listing at: https://emeraldgroup.current-vacancies.com/Jobs/Advert/1976853 You can learn more about David Allen's 'Getting Things Done' methodology at: https://gettingthingsdone.com/ You can listen to 'The Susurrations of Trees' podcast through BBC Sounds: https://www.bbc.co.uk/sounds/play/m000b6sm Ross G's Twitter conversation about the future of the A4 page can be found at: https://twitter.com/RossGarnerEW/status/1291111207588552708?s=20 The Kate Prince episode of Imagine can be found at: https://www.bbc.co.uk/programmes/m000lbqd. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter and LinkedIn Ross Dickie @RossDickieEW Ross Garner @RossGarnerEW Tracey McDonald @TraceyMcDonald Gemma Towersey @gemmatowersey
8/11/202033 minutes, 36 seconds
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206 — Global L&D in the social sector

Working within a global L&D network has both opportunities and challenges. But how do they differ within the social sector? How do global organizations deliver learning in rural areas with poor internet connections? And what impact has COVID-19 had on their approach? This week on The Good Practice Podcast, Nicola Boyle and Ross Garner are joined by Claire Wilson, Head of Global Learning Lab at the Social Enterprise Academy. She shares her experiences of working in global L&D in the social sector. We discuss: how the Social Enterprise Academy deliver L&D globally the challenges of delivering learning in developing countries the impact of COVID-19 on global L&D in the social sector. Show notes For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. To find out more about Social Enterprise Academy, check out their website: socialenterprise.academy/scot/ In What I Learned This Week, Nicola recommended the BBC Radio 4 programme Soul Music. The episode on 'I will Survive' can be found here: bbc.co.uk/programmes/m000l7zc The book that Ross recommended was The Hardest Job in the World by John Dickerson, available at: amazon.co.uk/Hardest-Job-World-American-Presidency/dp/1984854518 John Dickerson co-hosts the Slate: Political Gabfest. Listen at: slate.com/podcasts/political-gabfest For a somewhat twee reminder of how we used to consider the Presidency, see The American President, directed by Rob Reiner and written by Aaron Sorkin: imdb.com/title/tt0112346/ Claire recommended The Happy Newspaper, online at: thehappynewspaper.com/ Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter and LinkedIn Nicola Boyle @Nicola_BoyleEW Ross Garner @RossGarnerEW Claire Wilson on LinkedIn: linkedin.com/in/clairelwilson/
8/4/202040 minutes, 24 seconds
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205 — Higher Ed vs Corporate Learning

This week on The Good Practice Podcast we're joined by instructional designer Cara North, who shares her experiences of working in both corporate and Higher Education environments. What are the similarities? What are the differences? And what can these two domains learn from each other? We discuss: the impact of working with subject matter experts who are educators designing for students vs designing for colleagues the learner as consumer. Show notes You can find out more about Cara at: caranorth.com Cara referenced Cammy Bean's book The Accidental Instructional Designer, available from Amazon: amazon.co.uk/Accidental-Instructional-Designer-Learning-Digital/dp/1562869140 James referenced a number of researcher/practitioners who write publicly about instructional design and online learning. These were: Jane Bozarth, Jane Hart, Harold Jarche, and Clark Quinn. Ross would add Will Thalheimer and Patti Shank to that list. For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. In What I Learned This Week, James bemoaned the number of 'no shows' to UK restaurants: bbc.co.uk/news/av/business-53496326/coronavirus-restaurants-struggle-with-overwhelming-no-shows Cara recommended Kath Ellis and Kim Tuohy's learning design competition 'The Show', with episodes available on YouTube: youtube.com/channel/UCQrSBktwEPqsfM4iYZkv1Tw  From this, Cara learned about the apps Appy Pie (appypie.com) and WebFlow (webflow.com). Ross shared his 70(plus)-year-old "hot take" on Disney's back catalogue, giving capsule reviews of Snow White (1937, 83 minutes), Pinocchio (1940, 88 minutes), Bambi (1942, 70 minutes) and Cinderella (1950, 74 minutes). All available on Disney+. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW James McLuckie @JamesMcLuckie Cara North @CaraNorth11
7/28/202040 minutes, 13 seconds
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204 — Democratising coaching

Coaching has historically only been available to senior leaders, but new digital platforms are creating opportunities to provide access for everyone. This week on The Good Practice Podcast, CoachHub's Svenja Haus joins Ross D and Owen to share her experiences. We discuss: how coaching can be delivered at scale the role of the manager when coaching is 'outsourced' the opportunities and drawbacks of 'digital' coaching. Show notes You can find out more about CoachHub at coachhub.io Tim Harford's new book, How to Make the World Add Up, is available this September: amazon.co.uk/How-Make-World-Add-Up/dp/1408712237 Malcolm Gladwell's book, Outliers (which was released over 10 years ago but is new to some podcast hosts), has been available for years: amazon.co.uk/Outliers-Story-Success-Malcolm-Gladwell/dp/0141036257 Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @OwenFerguson Svenja Haus is on LinkedIn or @CoachHub_IO
7/21/202034 minutes, 8 seconds
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203 — Down the rabbit hole, on the web

Consulting duo Albina Shashyna and Chris Watt use the story of Alice in Wonderland to create disruptive learning experiences that break from the norm. But like many practitioners, they had to quickly pivot to online when lockdown was introduced in March 2020. This week on The Good Practice Podcast, Albina and Chris join Ross D and Owen to share their experiences. We discuss: How the story of Alice can be used to frame development conversations The challenges presented by the move online How constant reflection creates an opportunity to improve. Show notes You can find out more about Albina, Chris and Alice at: freeyourinneralice.com The email client that Owen recommended was hey.com  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @OwenFerguson Albina Shashyna @Albina_Shashyna Chris is on LinkedIn at: linkedin.com/in/chris-watt-7971b929/
7/14/202042 minutes, 36 seconds
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202 — Farewell to Peter

In this special episode of The Good Practice Podcast, we say farewell to retiring CEO Peter Casebow. Joined by Nicola, Owen, James and Ross G, Peter reflects on what's changed in workplace learning, and what hasn't. We discuss: the early days of digital learning how GoodPractice introduced 'performance support' before there was a term for it our memories of Peter as CEO. Show notes Ross shared news of the death of Professor K. Anders Ericsson. You can read about his career here: news.fsu.edu/news/2020/06/24/fsu-psychology-professor-anders-ericsson-the-worlds-top-expert-on-expertises-dies/  Nicola shared a story about the evolution of foxes: bbc.co.uk/news/uk-scotland-glasgow-west-52892194  And for Peter's last 'What I Learned This Week', he discussed the book On The Trail of Wolves by Philippa Forrester, available from Amazon: amazon.co.uk/Trail-Wolves-British-Adventure-Wild/dp/147297204X  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Nicola Boyle @Nicola_BoyleEW Owen Ferguson @OwenFerguson James McLuckie @JamesMcLuckie Ross Garner @RossGarnerEW and Peter Casebow @PeterCasebow Apologies for Ross' poor audio throughout.
7/7/202036 minutes, 41 seconds
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201 — COVID-19 and changing approach to L&D

In the past few months, many organisations have completely changed their approach to L&D because of the COVID-19 situation. But to what extent were these changes already in the pipeline? What has worked and what hasn't? And how long-lasting will these changes be? This week, Alan Brown, Learning and Development Consultant at Standard Life Aberdeen, joins Nicola Boyle and Owen Ferguson to share his team's experiences. We discuss: How Standard Life Aberdeen moved their global L&D offering to virtual How to combat the challenges and measure the success of switching to virtual How permanent this transition to virtual will be Show notes The podcast Nicola mentioned is How to Fail by Elizabeth Day - the Mo Gowdat episode on managing anxiety through the COVID-19 situation can be found here -https://www.podbean.com/eu/pb-gmyyz-d6e065 The Twitter thread on 'meetings light fortnight' from Gem Dale (@HR_Gem) that Owen referred to can be found here https://twitter.com/HR_Gem/status/1275364636146257920 Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Nicola Boyle @Nicola_BoyleEW Owen Ferguson @OwenFerguson Alan Brown - [email protected]
6/30/202035 minutes, 22 seconds
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200 — The future of work

Covid-19 has had a huge impact on organisations. We're constantly told that things won't go back to the way they were, rather that there will be a 'new normal'. So, what will that ‘new normal’ look like for L&D? This week on the 200th episode of the Good Practice Podcast, the team are joined by Andy Lancaster, Hannah Gore, Kenny Temowo and a live Zoom audience to discuss the future of: working life learning and development workplace culture Show notes Andy's book Driving Performance through Learning can be found here - https://www.koganpage.com/product/driving-performance-through-learning-9780749497439 To find out more about Hannah, visit her website https://drhannahgore.com/ To find out more about Edgar Schein's Humble Inquiry - https://www.amazon.co.uk/Humble-Inquiry-Instead-Telling-Leadership/dp/1609949811 Nicola recommended Educated by Tara Westover https://www.goodreads.com/book/show/35133922-educated To find out more about the Learning Health Check visit - https://bit.ly/GPPod-LHC  To find out more about Emerald Works, visit our website - https://emeraldworks.com/ Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Nicola Boyle @Nicola_BoyleEW Ross Dickie @RossDickieEW Ross Garner @RossGarnerEW Owen Ferguson @owenferguson Hannah Gore @HRGore Andy Lancaster @AndyLancasterUK Kenny Temowo @K_temowo
6/23/20201 hour, 5 minutes, 58 seconds
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199 — Becoming a change superhero

In the past few months, we've all become fast friends with the concept of 'change'. But do you resist change when it occurs, or do you ask probing questions to shape your understanding - then act as a change superhero? In this episode of The Good Practice Podcast, author Lucinda Carney joins Ross G and Owen to discuss her new book: How to be a Change Superhero. We discuss:  superpowers that can help us become change agents our reactions to change the use of models for managing change. Show notes How to be a Change Superhero is available now from Amazon: amazon.co.uk/How-Change-Superhero-business-toolkit-ebook/dp/B0869LV2NP Lucinda also hosts The HR Uprising Podcast, available wherever you get your podcasts. You can find out more about Lucinda's company, Actus, at: actus.co.uk In 'What I Learned This Week', Owen shared the video of 'The Miracle Sudoku': youtu.be/yKf9aUIxdb4  Ross discussed the many uses of astronaut urine: wired.com/story/on-the-moon-astronaut-pee-will-be-a-hot-commodity/  Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Owen Ferguson @OwenFerguson Lucinda Carney @LucindaCarney  
6/16/202039 minutes, 57 seconds
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198 — Storytelling in the workplace

We've talked on this podcast about how L&D professionals can use storytelling techniques to create more engaging, memorable learning experiences. But what about the stories we tell ourselves every day? How do these stories shape our identity at work? This week on the Good Practice Podcast, Ross D and Owen are joined by Simon Arrowsmith, founder of Grow the People, to discuss: the relationship between storytelling and wellbeing the role that stories can play in helping us adapt to life under lockdown the ways L&D can incorporate storytelling into their working practices Show notes If you'd like to join us for our live show, you can find all the details here: https://emeraldworks.com/resources/events-webinars/webinars/podcast-200-episode To find out more about Simon's work, head over to the Grow the People website: https://growthepeople.co/ For a summary of the history behind 'Juneteenth', go to: https://en.wikipedia.org/wiki/Juneteenth The podcast Ross mentioned was Articles of Interest: https://99percentinvisible.org/aoi/ Tired of Fortnite and Call of Duty? Then why not check out the game everyone's talking about (mainly just Owen) and 'Guess the Correlation'? - http://guessthecorrelation.com/ Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @owenferguson Simon Arrowsmith @thesoundstories
6/9/202039 minutes, 34 seconds
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197 — Shaking up the conference format

Learning and development conferences tend to follow a predictable format: an exhibition hall full of vendors, hour-long sessions from experts, and fringe events where people can socialise. The introduction of social distancing has disrupted that format, but might it also create an opportunity to try something different? This week on The Good Practice Podcast, Dr. Will Thalheimer and Matthew Richter, president of The Thiagi Group, join Ross G and Owen to share details of the online-only 'L&D Conference'. We discuss: Some of the challenges associated with traditional conferences The format and line-up of The L&D Conference The benefits of this approach for speakers and attendees. Show notes Details of The L&D Conference are online at: learningdevelopmentconference.com During the conversation, we discussed both evidence-informed practice and learning styles. For more on these topics, see our episodes: The No.1 L&D Detective Agency, with Rob Briner at: podcast.goodpractice.com/163-evidence-the-no-1-ld-detective-agency Evidence-informed learning design with Mirjam Neelen at: podcast.goodpractice.com/177-evidence-informed-learning-design Does the language of L&D matter? With David Kelly, at: podcast.goodpractice.com/135-does-the-language-of-ld-matter In What I Learned This Week, Owen discussed the opportunities that Transistor FM offers for private podcasts. Find out more at: transistor.fm  Will shared a quote from journalist Jack Newfield, who did indeed die in 2004. You can find out more about Newfield, and the quote, at Wikipedia: en.wikipedia.org/wiki/Jack_Newfield Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Owen Ferguson @OwenFerguson Dr Will Thalheimer @WillWorkLearn For more on Matt see thiagi.com or linkedin.com/in/matthew-richter-0738b84 For more from Will, see worklearning.com or presentationscience.net  Will and Matt podcast at truthinlearning.com. You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.
6/2/202042 minutes, 29 seconds
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196 — Having savvy conversations

Conversations are at the heart of everything we do: whether it's dealing with customers, managing team members or influencing our leaders. This week on The Good Practice Podcast, Sarah Harvey - author of Savvy Conversations - joins Ross G and Owen to discuss how thinking purposefully about our approach to conversations can lead to better outcomes. We discuss: Sarah's tools for approaching a conversation The difference between 'manipulation' and 'influence' The impact that an increase in digital communication has had on our relationships. Show notes Find out more about Sarah, and the book, at: savvyconversations.co.uk In What I Learned This Week, Ross recommended the Alt+D shortcut to quickly navigate to your browser window. Subscribe to the Podcast There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe. Google Play Music iTunes Overcast Pocket Casts Podbean Spotify Stitcher TuneIn Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Owen Ferguson @OwenFerguson Sarah Harvey @SavvySarahSPM You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.
5/26/202042 minutes, 32 seconds
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195 — Crafting online learning

The design of workplace learning typically requires input from a wide range of stakeholders, including HR, Legal and IT. But this week on The Good Practice Podcast, we hear from two people who decided to go it alone. Bushcraft instructor Paul Kirtley and YouTuber Craig Taylor share their experiences of designing online learning content, with Ross G and Owen. We discuss: The use of 'content splintering' to repurpose material on different platforms The use of links to drive traffic from one platform to another The importance of developing a relationship with your audience. Show notes You can find out more about Craig at: about.me/craigtaylor For more from Paul, see: His website: frontierbushcraft.com His online courses: onlinebushcraftcourses.com/online-elementary His podcast: paulkirtley.co.uk/Topics/pkpodcast/ His YouTube channel: youtube.com/playlist?list=PLZd0Jw9pFXqWC0M1g73AGS49i7KtCK_v4 His Instagram: instagram.com/paulkirtley His Wikipedia page: wikipedia.org/wiki/Paul_Kirtley One of his online courses: identificationmasterclass.com For more from Emerald Works, see: https://emeraldworks.com/  Owen recommended The Last Dance on Netflix. Subscribe to the Podcast There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe. Google Play Music iTunes Overcast Pocket Casts Podbean Spotify Stitcher TuneIn Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Owen Ferguson @OwenFerguson Paul Kirtley @PKirt Craig Taylor @CraigTaylor74 You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.
5/19/202037 minutes, 11 seconds
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194 — The GP Book Club: Ryan Singer's Shape Up

In Shape Up, Ryan Singer shares the methodology that he and his colleagues at Basecamp use to 'ship work that matters'. The book presents itself as a guide for software developers, but what lessons does it hold for L&D?   On this week's episode of The Good Practice Podcast, Ross D is joined by Owen, Nicola and Ross G for the third in our series of bimonthly 'book club' episodes. We discuss:  our general impressions of the book the differences between Basecamp's approach and other product development methodologies key takeaways for L&D Show notes All of Basecamp's books, including Shape Up, can be downloaded for free on their website: https://basecamp.com/shapeup The macOS app Owen mentioned was 'Alfred': https://www.alfredapp.com/  You can find out more about Chefs in Schools by visiting https://www.chefsinschools.org.uk/ You can listen to This American Life's Pulitzer-winning episode, 'The Out Crowd', on their website: https://www.thisamericanlife.org/688/the-out-crowd If you work in UX/UI and you're interested in joining a team that doesn't report to Ross Garner, check out these job listings: https://emeraldgroup.current-vacancies.com/Jobs/Advert/1931140 https://emeraldgroup.current-vacancies.com/Jobs/Advert/1931141 For more from Emerald Works, see: emeraldworks.com  Subscribe to the Podcast There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe. Google Play Music iTunes Overcast Pocket Casts Podbean Spotify Stitcher TuneIn Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @owenferguson Ross Garner @RossGarnerEW Nicola Boyle @Nicola_BoyleEW
5/12/202039 minutes, 53 seconds
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193 — Can an organisation really manage itself?

Self-management is increasingly seen as the most diplomatic way to run an organisation. But how does this work when critical, time-sensitive decisions have to be made? What structures do these organisations need to have in place to succeed? And how do they overcome the challenges they are presented with? This week, Nicola Boyle and Owen Ferguson are joined by organisational self-management coach Lisa Gill. We discuss: The critical success factors of running a self-managing organisation The challenges of running a self-managing organisation The benefits of shifting to self-management Show notes To find out more about Lisa, visit her website: https://www.reimaginaire.com/ Listen and subscribe to Lisa's Leadermorphosis podcast at: http://leadermorphosis.co/ The Leadermorphosis episode with Miki Kashtan can be found here: http://leadermorphosis.co/ep-37-miki-kashtan-on-the-three-shifts-needed-for-self-managing-organisations-to-thrive To find out more about the Liberating Structures app, click here: https://www.liberatingstructures.app/en/ For information on Helen Sanderson's Dare to Lead interactive course, click here: http://helensanderson.net/dare-to-lead/ Helen Sanderson's podcast A Cup of Teal can be found here: https://open.spotify.com/show/43iANzrV228opoHuom16HA   Subscribe to the Podcast There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe. Google Play Music iTunes Overcast Pocket Casts Podbean Spotify Stitcher TuneIn Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Nicola Boyle @Nicola_BoyleEW Owen Ferguson @owenferguson Lisa Gill @disruptandlearn You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.
5/5/202041 minutes, 49 seconds
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192 — Banishing the stigma of part-time working

Evidence has shown that part-time workers can outperform full-time workers. So why is it that they often feel stigmatized or second-tier within their organization? And what can leaders and managers do to challenge this? This week on The Good Practice Podcast, Nicola Boyle and Lucy Bishop are joined by Nikki Slowey and Lisa Gallagher from Flexibility Works. We discuss: How to challenge the stigma of part-time work How to effectively manage part-time staff How to go part-time and job-share in senior roles Show notes To find out more about Flexibility Works, visit their website - https://www.flexibilityworks.org/ The Acas code of practice on flexible working requests can be found here: https://www.acas.org.uk/acas-code-of-practice-on-flexible-working-requests To make your own kitchen quarantine beans-based cake, follow this recipe here: http://annajones.co.uk/recipe/amazing-lemon-cannellini-cake Subscribe to the Podcast There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe. Google Play Music iTunes Overcast Pocket Casts Podbean Spotify Stitcher TuneIn Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter and LinkedIn: Nicola Boyle @Nicola_BoyleEW Lucy Bishop - http://www.linkedin.com/in/lucy-bishop-0821764b/ Lisa Gallagher - @_LisaMaclean Nikki Slowey - @nikkislowey73 You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.
4/28/202035 minutes, 39 seconds
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191 — What will be hot in workplace L&D in 2020?

What ideas are L&D most excited about in 2020? Artificial intelligence? Learning experience platforms? Curation? This week on the Good Practice Podcast, Ross D and James are joined by Don Taylor to pore over the latest Global Sentiment Survey, and discover what's 'hot' (and what's not) in learning and development. We discuss:  the top-line takeaways from GSS 2020 the key regional differences in the data the trends that have emerged over seven years of the survey Show notes To download a copy of the Global Sentiment Survey 2020, head over to Don's website: https://donaldhtaylor.co.uk/research_base/the-global-sentiment-survey-2020/ If you're interested in revisiting our last GSS episode, you can find it at: https://podcast.goodpractice.com/137-what-will-be-hot-in-workplace-ld-in-2019 For more from Emerald Works, see: emeraldworks.com  Subscribe to the Podcast There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe. Google Play Music iTunes Overcast Pocket Casts Podbean Spotify Stitcher TuneIn Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie - @RossDickieEW James McLuckie - @JamesMcLuckie Donald Taylor - @DonaldHTaylor You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.
4/21/202037 minutes, 4 seconds
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190 — The human obstacle to great e-learning

This week on The Good Practice Podcast, e-learning specialist, author and consultant Clive Shepherd joins Ross G and Owen to discuss the promise of e-learning. Where has it succeeded? Where has it gone wrong? And with authoring tools now giving anyone the ability to create great e-learning, might the problem be... well... us? We discuss: the evolution of e-learning the business barriers to effective e-learning the opportunities created by personality, humour and storytelling. Show notes The text-based game that Owen has been playing is Lifeline, available online at: https://apps.apple.com/gb/app/lifeline/id982354972  The Cards Against Humanity Family Edition is online at: https://www.cardsagainsthumanityfamilyedition.com/ You can find out more about Clive at skillsjourney.com. He blogs at cliveonlearning.com. For more from Emerald Works, see: emeraldworks.com  Subscribe to the Podcast There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe. Google Play Music iTunes Overcast Pocket Casts Podbean Spotify Stitcher TuneIn Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Owen Ferguson @OwenFerguson Clive Shepherd @CliveShepherd You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.
4/14/202039 minutes, 52 seconds
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189 — Grit and Mindset: Emotion at Work Crossover Special

Carol Dweck's Mindset (2006) and Angela Duckworth's Grit (2016) are two of the most influential social science texts of this century, but difficulty implementing their ideas and a failure to replicate their findings has left them open to criticism. In this special crossover edition of The Good Practice and Emotion at Work podcasts, hosts Nicola Boyle and Phil Willcox are joined by Owen Ferguson, Ross Garner and Gemma Towersey to discuss. We explore: the extent to which we feel we demonstrate grit and growth mindset the problems posed by the popularity of these ideas the impact of grit and mindset on L&D. Show notes Mindset - Updated Edition: Changing the Way You Think to Fulfil Your Potential, by Carol Dweck, is available here: https://www.amazon.co.uk/Mindset-Updated-Changing-Fulfil-Potential/dp/B07NQLQDWN Grit: The Power of Passion and Perseverance, by Angela Duckworth, is available at: https://www.amazon.co.uk/Grit-Passion-Perseverance-Angela-Duckworth-ebook/dp/B019CGY2ZG A useful review of mindset literature is: Burgoyne, A. P., Hambrick, D. Z., & Macnamara, B. N. (2020). How Firm Are the Foundations of Mind-Set Theory? The Claims Appear Stronger Than the Evidence. Psychological Science, 0956797619897588. Online at: https://www.gwern.net/docs/psychology/2020-burgoyne.pdf  A study looking at mindset in the workplace is: Campbell, A. (2019). Effects of Growth and Fixed Mindset on Leaders' Behavior during Interpersonal Interactions (Doctoral dissertation, Pepperdine University). Online at: https://search.proquest.com/openview/f227f221ad725ab6802a70bb2d192d83/1?pq-origsite=gscholar&cbl=18750&diss=y Professor Dweck has responded to criticism of her work here: http://theconversation.com/growth-mindset-interventions-yield-impressive-results-97423  Two papers critiquing the 'grit' concept are: Credé, M. (2018). What shall we do about grit? A critical review of what we know and what we don’t know. Educational Researcher, 47(9), 606-611. Online at: https://lib.dr.iastate.edu/cgi/viewcontent.cgi?article=1051&context=psychology_pubs Lee, C. S. (2018). Authentic leadership and organizational effectiveness: The roles of hope, grit, and growth mindset. International Journal of Pure and Applied Mathematics, 118(19), 383-401. Online at: https://acadpubl.eu/jsi/2018-118-19/articles/19a/27.pdf The paper that Ross and Owen discussed was: Yeager, D. S., Hanselman, P., Walton, G. M., Murray, J. S., Crosnoe, R., Muller, C., ... & Paunesku, D. (2019). A national experiment reveals where a growth mindset improves achievement. Nature, 573(7774), 364-369. Online at: https://www.nature.com/articles/s41586-019-1466-y?fbclid=IwAR3eSTiOiVc3v8LARTfGwxTzlSDz4AiAFpLK-jK4VcJr57wI0eO8zyvwkEc  The blog by David D'Souza that Phil mentioned was: https://daviddsouza.com/2020/02/03/the-surprising-truth-about-obvious-truths/  In What I Learned This Week, the gang discussed: Security issues associated with Zoom. Find out more at https://tidbits.com/2020/04/03/every-zoom-security-and-privacy-flaw-so-far-and-what-you-can-do-to-protect-yourself/ and https://www.washingtonpost.com/technology/2020/04/03/thousands-zoom-video-calls-left-exposed-open-web/ Ross' reflections regarding Dr Catherine Calderwood's resignation, covered online at: https://www.bbc.co.uk/news/uk-scotland-52181221  The book Ross recommended was Jon Ronson's So You've Been Publicly Shamed, available from Amazon: https://www.amazon.com/So-Youve-Been-Publicly-Shamed-ebook/dp/B00L9B7IRC  The paper Phil discussed, on the mindsets intervention, was: Foliano, F., Rolfe, H., Buzzeo, J., Runge, J., & Wilkinson, D. (2019). Changing mindsets: effectiveness trial. National Institute of Economic and Social Research. Online at: https://www.niesr.ac.uk/sites/default/files/publications/Changing%20Mindsets_0.pdf The book that Gemma recommended was The Sense of Style: The Thinking Person’s Guide to Writing in the 21st Century by Steven Pinker, available at: https://www.amazon.co.uk/Sense-Style-Thinking-Persons-Writing/dp/1846145503  If you'd like to Give Blood during the current crisis, you can! See: https://www.blood.co.uk/  For more from Emerald Works, see: https://emeraldworks.com/  For more from Phil, see: https://www.emotionatwork.co.uk/  Subscribe to the Podcast There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe. Google Play Music iTunes Overcast Pocket Casts Podbean Spotify Stitcher TuneIn You can find Phil's podcast at: https://www.emotionatwork.co.uk/podcast/ and on iTunes. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Nicola Boyle @Nicola_BoyleEW Phil Willcox @PhilWillcox Ross Garner @RossGarnerEW Owen Ferguson @OwenFerguson Gemma Towersey @GemmaTowersey You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn. Emotion at Work is @EmotionAt_Work.
4/6/202045 minutes, 49 seconds
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188 — Social by Design vs Social by Chance

In Social by Design, an upcoming book from Mark Britz and James Tyer, the authors argue that we should purposefully build social connections within organisations. In this week's episode of The Good Practice Podcast, they join Ross G and Owen to discuss: the serendipitous nature of many workplace social connections the opportunities created by digital tools the impact of coronavirus on social connectedness. Show notes The book James referenced was The Connected Company by Dave Gray, available on Amazon: https://www.amazon.co.uk/Connected-Company-Dave-Gray/dp/1491919477  'Chatroulette' is an online service that pairs you with another person for a video call. We recommend reading this Wikipedia article before Googling it: https://en.wikipedia.org/wiki/Chatroulette  The Social Network Analysis report from SWOOP, that James mentioned, is online here: https://www.swoopanalytics.com/benchmarking/microsoft-teams-benchmarking/  The video Owen referenced, on the iPad trackpad, is online at: https://www.theverge.com/2020/3/18/21185188/ipad-trackpad-how-to-support-mouse-cursor  The Recode Decode podcast mentioned by James, featuring Social Capital CEO Chamath Palihapitiya, is on iTunes: https://podcasts.apple.com/us/podcast/chamath-palihapitiya-investing-landscape-is-done-taxes/id1011668648?i=1000469424578  Bill Gates' pandemic prediction has been covered in many places. You can see it here: https://www.ted.com/talks/bill_gates_the_next_outbreak_we_re_not_ready?language=dz  The book, Social by Design, is due for publication this Spring. You can find details at Sense & Respond Press: https://www.senseandrespondpress.com/social-by-design For more from James, see: https://jamestyer.com/ Mark blogs at: http://markbritz.com/ For more from Emerald Works, see: https://emeraldworks.com/  Subscribe to the Podcast There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe. Google Play Music iTunes Overcast Pocket Casts Podbean Spotify Stitcher TuneIn Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Owen Ferguson @owenferguson Mark Britz @Britz James Tyer @JimBobTyer You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.
3/31/202043 minutes, 31 seconds
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187 — The GP Book Club: Stefan Thomke's Experimentation Works

To what extent are our decisions at work based on data and testing, versus hunches and gut feelings? In Experimentation Works, Stefan Thomke argues that the scientific method should drive business decisions and has the potential to improve performance. On this week's episode of The Good Practice Podcast, Ross D is joined by Owen, Ross G and Nicola for the second in our series of bimonthly 'bookclub' episodes. We discuss:  our general impressions of the book the opportunities created by experimentation at work the challenges associated with workplace experiments. Show notes The paper Ross G and Owen discussed on the minimum user count for online experiments is (on review) a little vague on what counts as an 'active user', but can be found here: Kohavi, R., Deng, A., Frasca, B., Walker, T., Xu, Y., & Pohlmann, N. (2013, August). Online controlled experiments at large scale. In Proceedings of the 19th ACM SIGKDD international conference on Knowledge discovery and data mining (pp. 1168-1176). Experimentation Works is available from Amazon and, hopefully at some point in the future, your local bookseller: https://www.amazon.co.uk/Experimentation-Works-Surprising-Business-Experiments/dp/163369710X Ross G's 'deep cut' was to episode 30 of our show: https://podcast.goodpractice.com/compliance-training-ticking-a-box-or-having-an-impact The book Ross referenced was The Professor and the Madman: A Tale of Murder, Insanity, and the Making of the Oxford English Dictionary, by Simon Winchester: https://www.amazon.co.uk/Professor-Madman-Simon-Winchester/dp/0060175966  The film version of this book, The Professor and the Madman starring Mel Gibson, is streaming now on Amazon Video. Ross G also recommended the FIIT app for yoga: https://fiit.tv/ Shakespeare's quarantined writing efforts have been covered thoroughly in The Guardian: https://www.theguardian.com/stage/2020/mar/22/shakespeare-in-lockdown-did-he-write-king-lear-in-plague-quarantine If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @owenferguson Ross Garner @RossGarnerEW Nicola Boyle @Nicola_BoyleEW
3/24/202034 minutes, 9 seconds
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186 — Coping with Corona: Working from home and remote meetings

In the past few weeks, the rapid spread of Covid-19 has made 'self-isolation' an everyday term. 'Working from home' has stopped being a perk, and become a necessity (for those of us fortunate enough to be able to do so). But how do you adjust to working in isolation and communicating via remote meetings? On this week's episode of The Good Practice Podcast, Ross D is joined by Owen, Ross G and Emerald Workser Craig Dutton to share their advice for coping with coronavirus. We discuss: our strategies for productive home working making the most of technology overcoming organisational hurdles to built trust and rapport quickly online. Show notes Craig's guidance on getting the best from remote meetings is online at: https://goodpractice-podcast.s3.amazonaws.com/craig-dutton-remote-meetings.pdf  Owen's coronavirus simulations are from the Washington Post, online at: https://www.washingtonpost.com/graphics/2020/world/corona-simulator/?itid=sf_ Ross G's fascinating insight into the world's weird flight paths is online at: https://multimedia.scmp.com/news/world/article/2165980/flight-paths/index.html And Ross D's tedious insight into air quality on planes is at: https://www.bbc.co.uk/news/health-51736185  If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @owenferguson Ross Garner @RossGarnerEW Craig can be found on LinkedIn. Just search for: Craig Dutton, Emerald Works.
3/17/202030 minutes, 57 seconds
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185 — Back to the future: Insights from the latest Learning Health Check

This week on the Good Practice Podcast, Ross D is joined by Owen and Gent Ahmetaj to dig into the latest research report from Emerald Works — Back to the Future: Why Tomorrow’s Workforce Needs a Learning Culture. We discuss:  the purpose of the Learning Health Check the top-line takeaways from the report the practical implications for L&D Show notes If you're interested in reading the report for yourself, you can download a copy at: https://emeraldworks.com/resources/research-and-reports/strategy/back-to-the-future The LinkedIn thread about the need for an L&D 'revolution' can be found at: https://www.linkedin.com/feed/update/urn%3Ali%3Aactivity%3A6636178119965454336/?actorCompanyId=468788 Tom Chivers' Twitter feed, including his thoughts on COVID-19, can be found at: https://twitter.com/TomChivers  Gent's book recommendation was Crystallizing Public Opinion by Edward Bernays, and it can be found at: https://www.amazon.co.uk/Crystallizing-Public-Opinion-Edward-Bernays/dp/1684113040/ref=sr_1_1?crid=3QA437F7TFVD1&keywords=crystallizing+public+opinion&qid=1583836784&sprefix=crystalizing+public+opinion%2Caps%2C234&sr=8-1 If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Dickie @RossDickieEW Owen Ferguson @owenferguson Gent Ahmetaj @GentAhmetaj  
3/10/202038 minutes, 50 seconds
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184 — Supporting Parental Leave Returners

Returning to work after parental leave can be a daunting time for parents. What can managers do to ease this process and support returners in the best way possible? This week on the Good Practice Podcast, Nicola Boyle and Cat MacLeod speak to Nikki Slowey from Family Friendly Working Scotland and Camden Council's Tom Spencer. In the episode we discuss: tips for managers supporting parental leave returners some of the classic pitfalls managers fall into the perceived (or actual) gender differences in attitudes towards returners Show notes To find out more about Nikki Slowey and Family Friendly Working Scotland, check out their website https://www.familyfriendlyworkingscotland.org.uk/ The Harvard Business Review article Cat mentioned can be found at https://hbr.org/2020/03/whats-really-holding-women-back?sf117680049=1 To find out more about more Katherine Johnson and her career at NASA, click here: https://www.nytimes.com/2020/02/24/science/katherine-johnson-dead.html Tom's book recommendation was 'You're not Listening: What You’re Missing and Why It Matters' by Kate Murphy - https://www.amazon.co.uk/Youre-Not-Listening-Missing-Matters/dp/1787300951 To learn more about Aviva's parental leave policy, click here - https://www.aviva.co.uk/business/business-perspectives/featured-articles-hub/equal-parental-leave/ To find out your own unique 3-word address, click here: https://what3words.com/ If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Nicola Boyle @Nicola_BoyleEW Cat MacLeod @CatGoodPractice Nikki Slowey @nikkislowey73 Tom Spencer @TomBSpencer
3/3/202041 minutes, 23 seconds
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183 — L&D... for L&D

Working in L&D, we spend a lot of time focusing on the development of others. But how much time do we spend thinking about our own development? This week on the Good Practice Podcast, Ross Garner and Owen Ferguson are joined by Lightbulb Moment's Jo Cook to discuss:  the benefits of formal training for L&D professionals the value of experience over expertise how people working in L&D can support each other. Show notes The book Owen recommends is Shape Up by Ryan Singer, and it can be found at: https://basecamp.com/shapeup The article Jo mentions regarding the demise (or not) of the smartphone is available at: https://www.trustedreviews.com/opinion/fast-charge-over-for-smartphones-3973705 The Exponent podcast can be found at: exponent.fm How Will You Measure Your Life by Clayton Christensen is available at: https://www.amazon.co.uk/How-Will-Measure-Your-Life/dp/0007449151 To find out more about Jo's work, head over to her website: https://www.lightbulbmoment.online/  Subscribe to the Podcast There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe. Google Play Music iTunes Overcast Pocket Casts Podbean Spotify Stitcher TuneIn Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Owen Ferguson @owenferguson Jo Cook @LighbulbJo You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.
2/25/202038 minutes, 22 seconds
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182 — What we learned at LT 2020

Learning Technologies is one of the biggest industry conferences in the L&D calendar. But what did we learn from attending? This week on The Good Practice Podcast, Nicola Boyle, James McLuckie and Gemma Towersey discuss their highlights and key takeaways from the conference. In the episode we discuss: Personalisation The ethics of AI Getting back to the basics of learning design Show notes The Good Practice podcast episode that James referenced, featuring Nick Robinson, was episode 89 'Introducing Learning Design' - https://podcast.goodpractice.com/89-introducing-learning-design To find out more about Learning Technologies 30 under 30 -https://www.learningtechnologies.co.uk/learning-thirty-under-30 Subscribe to the Podcast There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe. Google Play Music iTunes Overcast Pocket Casts Podbean Spotify Stitcher TuneIn Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Nicola Boyle @Nicola_BoyleEW James McLuckie @JamesMcLuckie Gemma Towersey @gemmatowersey You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.
2/18/202023 minutes, 56 seconds
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181 — Lost in translation

For many organisations, the workplace is no longer local. Technology has helped create a global talent market, where the primary job requirements are a computer and a stable internet connection. There are obvious benefits to this, but what does it mean for L&D? How do you deliver a consistent experience to a multilingual, multicultural workforce, spread across different regions? This week on the Good Practice Podcast, Ross Dickie and Gemma Towersey are joined by Emily Decker from Comtec Translations to discuss:  the specific challenges of translating e-learning content the benefits of working with a translation agency when and when not to use machine translation Show notes The National Geographic article Gemma mentioned can be found at: https://www.nationalgeographic.com/magazine/2020/01/scientists-are-unraveling-the-mysteries-of-pain-feature/ For those who wish 'to Meghan Markle' like the lady herself, this article covers the nuances of the new verb: https://www.theguardian.com/lifeandstyle/2020/jan/24/to-meghan-markle-verb-how-to-use-it Subscribe to the Podcast There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe. Google Play Music iTunes Overcast Pocket Casts Podbean Spotify Stitcher TuneIn Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter and LinkedIn: Ross Dickie @ross__dickie Gemma Towersey @gemmatowersey Emily Decker @ComtecTranslate
2/11/202030 minutes, 8 seconds
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180 — L&D in the Not-for-Profit sector

What are some of the L&D challenges faced by the not-for-profit sector? And how do they overcome these challenges on restricted budgets?   This week on The Good Practice Podcast, Nicola Boyle and James McLuckie are joined by Cat Kernohan, Head of L&D at Oxfam, and Kate Kellaway Moore, Head of Talent and Resourcing at Oxfam to discuss.   In this episode you'll find out: How Oxfam deliver their L&D initiatives on restricted budgets How not-for-profit organisations can attract and retain talent in the workplace How Oxfam increase women's opportunities for promotion and senior leadership Show notes The article Kate highlighted on Gender Equality can be found here: https://www.gov.uk/government/publications/gender-equality-at-work-research-on-the-barriers-to-womens-progression To find out more about beauty brands use of AR: https://www.thedrum.com/news/2020/01/28/l-oreal-signs-up-pinterest-s-roll-out-ar-t Subscribe to the Podcast There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe. Google Play Music iTunes Overcast Pocket Casts Podbean Spotify Stitcher TuneIn Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter and LinkedIn: Nicola Boyle @Nicola_BoyleEW James McLuckie @JamesMcLuckie Cat Kernohan - www.linkedin.com/in/catherinekernohan Kate Kellaway Moore - www.linkedin.com/in/kate-kellaway-moore
2/4/202041 minutes, 10 seconds
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179 — An exciting announcement!

This week, we're taking a break from our usual format to bring you some exciting news! Tune in to hear CEO Peter Casebow speak to regular hosts Ross Garner, Nicola Boyle and Ross Dickie about what's changing. You can also check out our new website at emeraldworks.com Or get in touch on Twitter @Emerald_Works.
1/28/20203 minutes, 36 seconds
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178 — What makes a great learning organisation?

The LPI recently surveyed learning leaders, asking them to name their toughest workplace challenges. The results? Creating a learning culture, developing the workforce of the future, digital transformation and digital learning, leadership and management development, and self-directed learning. This week on The GoodPractice Podcast, Owen and Ross G are joined by LPI CEO Ed Monk to discuss what these findings mean for learning organisations. We discuss: increased confidence among learning professionals the meaning of 'learning culture' and how it is created and the longer-term meaning of 'performance'. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson, and @EdmundMonk. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. The LPI are online at: thelpi.org and run a free social network at: https://learningprofessionalnetwork.com/ The article that discussed Ed, Owen and Ross discussed was 'Driving performance through learning in 2020', from TrainingZone, available online at: https://www.trainingzone.co.uk/develop/business/driving-performance-through-learning-in-2020 The Google project Ed referenced was 'Project Aristotle', described by Google at: https://rework.withgoogle.com/print/guides/5721312655835136/ The podcast that Owen recommended was 'Keeping Track Of Your HEART – Tomer Sharon on The Product Experience', from The Product Experience, available online at: https://www.mindtheproduct.com/keeping-track-of-your-heart-tomer-sharon-on-the-product-experience/ The podcast that Ed recommended was 'How Did We Get Here?', online at: https://podtail.com/en/podcast/how-did-we-get-here/ Our Women in Learning Special, referenced by Ross, is online at: https://www.goodpractice.com/blog/podcast-145-women-in-learning-special The film that Ross recommended was 1917, directed by Sam Mendes.
1/21/202040 minutes, 41 seconds
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177 — Evidence-informed learning design

Can learning and development ever adopt the same rigour as clinical research? And how should we judge the usefulness of existing research? This week on The GoodPractice Podcast, Ross G and Owen welcome return guest Mirjam Neelen to discuss her new book (co-written with Paul A. Kirschner): Evidence-informed learning design We discuss: the problems with research into learning the mis-use of terms like 'neuroscience' to justify beliefs the difference between corporate learning and academia. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson, and @MirjamN. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. Mirjam's book is available from Kogan Page and she blogs at: 3starlearningexperiences.wordpress.com The blog Mirjam referenced, by Robert Slavin, was 'Why Can’t Education Progress Like Medicine Does?', available online at: https://robertslavinsblog.wordpress.com/2020/01/09/why-cant-education-progress-like-medicine-does/ The Willingham (2012) book Mirjam referenced was When Can You Trust the Experts?, available from Amazon (https://www.amazon.co.uk/When-Can-You-Trust-Experts/dp/1118130278) but summarised here: https://3starlearningexperiences.wordpress.com/2018/06/26/working-in-an-evidence-informed-way/  The summary of the 'growth mindset' debate, referenced by Owen, is online here: https://www.scientificamerican.com/article/debate-arises-over-teaching-growth-mindsets-to-motivate-students/  Ross' recommendations were: 11.22.63 (novel), by Stephen King Little Women (film), directed by Greta Gerwig and Dolly Parton's America (podcast), available on all your usual podcast feeds.
1/14/202037 minutes, 19 seconds
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176 — It's a Wonderful Lifelong Learning

This week on The GoodPractice Podcast, it's the return of our much beloved Christmas episode! This year, GoodPractice guardian angels Nicola, Owen, Ross G and Ross D share their favourite clips from the past year in an effort to help Bedford Falls' own George Bailey rediscover his love of learning and development. We discuss: the L&D community behaviour change remote working learning analytics and women in learning. The episodes we referenced were: Podcast 150 — Live from London: The past, present and future of learning!, with Andy Lancaster (https://www.goodpractice.com/blog/podcast-150-live-from-london-the-past-present-and-future-of-learning) Podcast 137 — What will be hot in workplace L&D in 2019?, with Don Taylor (https://www.goodpractice.com/blog/podcast-137-what-will-be-hot-in-workplace-ld-in-2019) Podcast 168 — Inside ‘Messengers’: Are attractive people more believable?, with Joseph Marks (https://www.goodpractice.com/blog/podcast-168-inside-messengers-are-attractive-people-more-believable) Podcast 157 — Why should we care about behaviour change?, with Julie Dirksen (https://www.goodpractice.com/blog/podcast-157-why-should-we-care-about-behaviour-change) Podcast 152 — How can we support remote workers?, with Chris Coladonato (https://www.goodpractice.com/blog/podcast-152-how-can-we-support-remote-workers) Podcast 158 — Attention spans: With apologies to goldfish, with Jonathan Marshall (https://www.goodpractice.com/blog/podcast-158-attention-spans-with-apologies-to-goldfish) Podcast 163 — Evidence: The No. 1 L&D detective agency, with Rob Briner (https://www.goodpractice.com/blog/podcast-163-evidence-the-no-1-ld-detective-agency) Podcast 145 — Women in learning special, with Barbara Thompson and Sharon Kaliouby (https://www.goodpractice.com/blog/podcast-145-women-in-learning-special) Referenced, but not played, were: Podcast 146 — How do people learn?, with Nick Shackleton-Jones (https://www.goodpractice.com/blog/podcast-146-how-do-people-learn) Podcast 171 — If only I had the time: achieving work-life balance, with Stephanie Hubka (https://www.goodpractice.com/blog/podcast-171-if-only-i-had-the-time-achieving-work-life-balance)  In What I Learned This Week, we discussed: quadratic voting, explained in more detail at: https://en.wikipedia.org/wiki/Quadratic_voting  In Our Time's podcast on coffee: https://www.bbc.co.uk/programmes/m000c4x1 David D'Souza's daughters planet rap: https://twitter.com/dds180/status/1205438446921306112  With apologies to James Stewart and Frank Capra.
12/16/201944 minutes, 43 seconds
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175 — Once upon a time in L&D

What do the Ancient Greeks, Viking warriors and World War II munition factories have to tell us about modern learning and development? More than you might think! On this week's episode of The GoodPractice Podcast, Michelle Parry-Slater joins Ross G and Owen to explore lessons from the history of L&D. We discuss: how modern L&D developed the benefits of exploring our history evolution vs revolution in L&D. If you'd like to get in touch with us about any of the things we've said on this show, you can tweet @RossGarnerGP and @OwenFerguson or @MiPS1608. You can also tweet @GoodPractice and @GoodPracticeAUS. To find out more about what we do, visit goodpractice.com. Ross' slightly dubious fossil fuel assertion was in part based on: https://www.forbes.com/sites/walvanlierop/2019/12/06/yes-fossil-fuel-subsidies-are-real-destructive-and-protected-by-lobbying/ For more on the secret history of the Girl Guides, see: https://www.bbc.co.uk/news/magazine-11005064 https://owl-and-toadstool.blogspot.com/2011/11/role-of-girl-guides-during-war-time.html https://www.amazon.co.uk/How-Girl-Guides-Won-War/dp/0007356323 
12/9/201939 minutes, 46 seconds
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174 — The GP Book Club: Malcolm Gladwell's Strangers

What should we know about the people we don't? Through a series of thematically related anecdotes, this is the question Malcolm Gladwell sets out to answer in his latest book, Talking to Strangers.  On this week's episode of the GoodPractice Podcast, Ross D is joined by Owen, Ross G and Nicola for the first in a series of bimonthly 'bookclub' episodes. We discuss:  our general impressions of the book whether it has changed the way we interact with strangers key takeaways for L&D professionals If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @owenferguson, @RossGarnerGP and @NicolaBoyle_GP. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. To be in with a chance of winning a copy of Talking to Strangers, simply tell us what you learned this week by sending a direct message to @GoodPractice, or by emailing [email protected]. The most interesting response wins the book! To understand why nobody will build a statue of you, head over to David D'Souza's website: https://daviddsouza.com/2019/11/29/why-you-wont-get-your-own-statue/ The Guardian interview Owen mentioned can be found here: https://www.theguardian.com/books/2019/sep/01/malcolm-gladwell-interview-talking-to-strangers-apolitical Richard Feynman's personal reflections on the Challenger shuttle disaster can be found at https://science.ksc.nasa.gov/shuttle/missions/51-l/docs/rogers-commission/Appendix-F.txt If you're not lucky enough to win a copy of Talking to Strangers in our giveaway, you can also find it in all good bookshops. 
12/3/201932 minutes, 8 seconds
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173 — Video special: Live from eLN Connect 2019

In this special video episode of The GoodPractice Podcast, we're at eLN Connect 2019, the annual e-Learning Network conference for developers and instructional designers. We discuss: our instructional design mistakes relationships between clients and vendors good and bad applications for virtual reality problems with the traditional conference format. As well as the usual 30-minute audio cut, we've also released a 7-minute video version on our YouTube channel. You can see that here: bit.ly/GPPod_videospecial If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP and @Ross__Dickie. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. You can get more from the eLearning Network at elearningnetwork.org/ 
11/26/201929 minutes, 45 seconds
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172 — What can Barcelona FC teach us about organisational culture?

At face value, FC Barcelona look like any other top-tier football club. They've got an army of devoted fans, deep pockets and a roster of world-class players. So what sets them apart from the competition? According to Damian Hughes, the answer is culture.  This week on the podcast, Damian joins Ross D, Owen and Stewart to discuss his latest book, The Barcelona Way. They cover:  how FC Barcelona created a culture of high performance how these lessons can be applied in different contexts the role L&D/HR play in shaping organisational culture If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @owenferguson, @shardie15 and @LiquidThinker. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. For more from Damian, check out his website: www.liquidthinker.com If you're interested in picking up a copy of The Barcelona Way, you can find it at: https://www.amazon.co.uk/Barcelona-Way-Create-High-performance-Culture/dp/1509804420/ref=sr_1_1?crid=7N5Y9ZHXPVLH&keywords=the+barcelona+way&qid=1573927147&sprefix=the+barcelo%2Caps%2C183&sr=8-1
11/19/201938 minutes, 9 seconds
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171 — If only I had the time: achieving work-life balance

How do we achieve work-life balance? Is there even such a thing? And should we treat 'work' and 'life' as two separate entities or are they more integrated than we would like to believe? This week return guest Stephanie Hubka, world traveller and managing partner at Protos Learning, joins Nicola Boyle and James McLuckie to discuss. We talk about: How taking time off can improve our performance at work How we can integrate 'work' and 'life' effectively How organisations can foster a work-life balance culture If you'd like to share your thoughts on the show, you can find us on Twitter @NicolaBoyle_GP, @JamesMcLuckie and @StephanieHubka. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. For travel inspiration, visit Stephanie's website: https://www.roadunraveled.com/ To find out more about Protos Learning - https://www.protoslearning.com/ To learn more about the words recently added to the Oxford English Dictionary: https://public.oed.com/blog/new-words-notes-for-october-2019/ To find out more about why life (apparently) becomes less fun at 45: https://www.studyfinds.org/survey-life-least-fun-at-45/  
11/12/201943 minutes, 1 second
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170 — Everything you always wanted to know about learning

Back in Episode 150, the CIPD's Andy Lancaster told us he was writing a book. Now that he's written that book, Driving Performance Through Learning, we thought we'd invite him back to chat about it.  This week on the podcast, Andy joins Ross D and Owen to discuss everything you always wanted to know about learning* (*but were afraid to ask). We cover: the changing role of L&D professionals the impact of technology as an approach to supporting workplace performance the factors required to support workplace social networks If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @owenferguson, and @AndyLancasterUK. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. You can get hold of Driving Performance Through Learning at https://www.koganpage.com/product/driving-performance-through-learning-9780749497439 If you order a copy before the end of November and enter the code AHRDL15 at checkout, you'll receive 15% off your purchase. Fellow basketball nerds can geek out over FiveThirtyEight's new statistical metric here: https://fivethirtyeight.com/features/introducing-raptor-our-new-metric-for-the-modern-nba/ For more on 'America in One Room', you can check out the Helena website: https://helena.org/projects/america-in-one-room    
11/5/201942 minutes, 57 seconds
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169 — One solution, hold the slides: introducing performance consulting

How do you challenge your colleagues and clients to think deeply about the problems they bring to you, and how can you gain the credibility to help solve those problems? This week on The GoodPractice Podcast, Ross G and Owen are joined by author and performance consultant Nigel Harrison to find out. We discuss: what performance consulting is how it differs from traditional approaches to HR and L&D how to act as a performance consultant without being confrontational. If you'd like to get in touch with us about any of the things we've said on this show, you can tweet @RossGarnerGP and @OwenFerguson, or can email [email protected]. You can also tweet @GoodPractice and @GoodPracticeAUS. To find out more about what we do, visit goodpractice.com. For more from Nigel, see: performconsult.co.uk The paper Owen mentioned was: Antonakis, J. (2017). On doing better science: From thrill of discovery to policy implications. The Leadership Quarterly, 28(1), 5-21. The pithier news source Ross talked about was Beautiful News, from Information is Beautiful, online at: https://informationisbeautiful.net/beautifulnews/
10/29/201931 minutes, 33 seconds
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168 — Inside ‘Messengers’: Are attractive people more believable?

How effective are we at separating the 'messenger' from the 'message'? Do we truly listen to what people have to say, or are we overly focused on how they say it and who they are? These are the questions up for discussion on this week's GoodPractice Podcast, as Nicola, Ross G and Cat are joined by Joseph Marks, co-author of Messengers. In this episode, we discuss: the difference between 'hard' and 'soft' messengers who we trust and why we trust them how gender affects how messages are received If you'd like to get in touch with us about any of the things we've said on this show, you can tweet @NicolaBoyle_GP, @RossGarnerGP, @CatGoodPractice and @JoeMarks13. You can also tweet @GoodPractice or @GoodPracticeAUS. Messengers, by Stephen Martin and Joseph Marks, is out now: https://www.publicaffairsbooks.com/titles/stephen-martin/messengers/9781541724396/ Details of the 'America in One Room' project are online at: https://helena.org/projects/america-in-one-room  For more on the menopause, see the British Menopause Society at: https://thebms.org.uk/  The Menopause Cafe, covered in The Guardian: https://www.theguardian.com/society/2018/apr/01/welcome-to-the-menopause-cafe-now-i-know-im-not-alone-im-not-going-mad  The CIPD's 'Let's talk menopause' resource: https://www.cipd.co.uk/knowledge/culture/well-being/menopause  A clip of Kirsty Wark discussing the menopause at: https://www.youtube.com/watch?v=VpawvMbqBVw  For more information on giving blood: https://www.blood.co.uk/why-give-blood/
10/22/201938 minutes, 35 seconds
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167 — In defence of the course

The humble course was once the go-to solution for learning and development teams across the world, but in recent years it has suffered from a damaged reputation. This week on The GoodPractice Podcast, we discuss whether traditional formal learning has a role in the modern workplace. And, if so, when? To dig into this topic, Ross G and James are joined by author and learning designer Patti Shank. In this episode we discuss: why courses are so unpopular when a course is a good solution the characteristics of a good course If you'd like to get in touch with us about any of the things we've said on this show, you can tweet @RossGarnerGP, @JamesMcLuckie and @PattiShank. You can also tweet @GoodPractice or @GoodPracticeAUS. To find out more about what we do, visit goodpractice.com. The book Ross mentioned, by Don Norman, was The Design of Everyday Things, available on Amazon at: https://www.amazon.co.uk/Design-Everyday-Things-MIT-Press/dp/0262525674 The learning platform Patti referenced was New Zenler. You can request early access at: https://www.zenler.com/ Ross' 'zip file' life hack came from Twitter, courtesy of @Helena_LB via John MacMillan (@_jmac_).
10/15/201935 minutes, 3 seconds
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166 — Chief Energy Officer: What does that mean?

For many of us, working life is based around five days of energy depletion, followed by two days of recharging. But does it have to be this way?  This week on the podcast, Ross D, Nicola and Peter are joined by guest Perry Timms to discuss:  what the title 'Chief Energy Officer' means how to manage our own energy levels how we can design more energy-giving jobs If you'd like to get in touch with us about any of the things we've said on this show, you can tweet @ross__dickie, @NicolaBoyle_GP, @petercasebow and @PerryTimms. You can also tweet @GoodPractice or @GoodPracticeAUS. To find out more about what we do, visit goodpractice.com. If you're interested in finding out more about Perry's work, visit his website: https://www.pthr.co.uk/ The episode of The Life Scientific that Nicola mentioned can be found at: https://www.bbc.co.uk/programmes/m0008y3y
10/8/201936 minutes, 3 seconds
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165 — Level-up L&D: Organisation development

Not quite L&D, not quite HR, OD sits somewhere in between (or perhaps above?) the two. But what does 'organisation development' actually mean, and what skills do you need to do the job effectively?  This week on the podcast, Ross D and Ross G are joined by return guests Julie Drybrough and David D'Souza to discuss:  how OD differs from L&D and HR the skills of a successful OD practitioner the extent to which the name 'organisation development' is about internal branding If you'd like to get in touch with us about any of the things we've said on this show, you can tweet @ross__dickie, @RossGarnerGP, @fuchsia_blue and @dds180. You can also tweet @GoodPractice or @GoodPracticeAUS. To find out more about what we do, visit goodpractice.com. The book Ross D mentioned is Invisible Women: Exposing Data Bias in a World Designed for Men by Caroline Criado Perez. Criado Perez was also interviewed in a recent episode of the podcast 99% Invisible, which you can find at https://99percentinvisible.org/episode/invisible-women/
10/1/201937 minutes, 27 seconds
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164 — Challenging a face-to-face mindset

We know that in a lot of organisations, learning and development still means training, and training still means classroom. How do we overcome resistance to the alternatives? Should we overcome that resistance? On this week's episode of The GoodPractice Podcast, Ross G and Owen are joined by Camden Council's Tom Spencer and Sarah Sedley. We discuss: the challenges of delivering learning for a diverse audience historic approaches to learning new opportunities created by technology and a changing mindset. If you'd like to get in touch with us about any of the things we've said on this show, you can tweet @RossGarnerGP, @OwenFerguson, @TomBSpencer or email [email protected]. You can also tweet @GoodPractice and @GoodPracticeAUS. To find out more about what we do, visit goodpractice.com. In 'What I Learned This Week', Owen's nature paper was found via Max Roser, and was: Song, X. P., Hansen, M. C., Stehman, S. V., Potapov, P. V., Tyukavina, A., Vermote, E. F., & Townshend, J. R. (2018). Global land change from 1982 to 2016. Nature, 560(7720), 639. The story Ross shared, about the Polish village of Miejsce Odrzanskie, is online at: https://theconversation.com/polish-village-hasnt-seen-a-boy-born-in-nearly-10-years-heres-how-that-computes-122176 
9/24/201938 minutes, 42 seconds
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163 — Evidence: The No. 1 L&D detective agency

We all like to think our decisions are based on a methodical appraisal of the available evidence. But how do we know what 'good evidence' looks like in the context of L&D?  This week on the podcast, Ross D, Nicola and Owen are joined by Rob Briner, Professor of Organizational Psychology at Queen Mary University of London, to discuss evidence-based practice.  In this episode, we cover:  the meaning of 'evidence-based practice' how 'EBP' can be applied to learning and development how to identify 'good' evidence If you'd like to get in touch with us about any of the things we've said on this show, you can tweet @ross__dickie, @NicolaBoyle_GP, @owenferguson and @Rob_Briner. You can also tweet @GoodPractice or @GoodPracticeAUS. To find out more about what we do, visit goodpractice.com. FREE Difficult Conversations Bundle: Breeze through your next difficult conversation with ease by downloading your FREE bundle of resources: http://www2.goodpractice.com/dcpodcast The paper Owen mentioned is 'Meyer, M. N., Heck, P. R., Holtzman, G. S., Anderson, S. M., Cai, W., Watts, D. J., & Chabris, C. F. (2019). Objecting to experiments that compare two unobjectionable policies or treatments. Proceedings of the National Academy of Sciences, 116(22), 10723-10728'. It can be found at: https://www.pnas.org/content/116/22/10723 The FiveThirtyEight article Ross D references can be found at: https://fivethirtyeight.com/features/most-personality-quizzes-are-junk-science-i-found-one-that-isnt/ You can learn more about Stonewall's 'Workplace Allies' programme at: https://www.stonewall.org.uk/workplace-allies-programme You can find the Centre for Evidence-Based Management's website at: https://www.cebma.org  
9/17/201943 minutes, 43 seconds
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162 — How did I end up here? Getting started in L&D

We've often talked on this show about how few people actively seek out a career in learning and development. So, how exactly did we end up here?  This week on the podcast, Ross D, Ross G and James are joined by Richard Dawson of Virgin Trains and Jilly Julian of Horwich Farrelly to share their origin stories.  We discuss: our professional backgrounds the challenges of getting started in L&D the qualities that make someone suited to a role in L&D If you'd like to get in touch with us about any of the things we've said on this show, you can tweet @ross__dickie, @RossGarnerGP, @JamesMcLuckie, @dawsonrichards and @JillyTats. You can also tweet @GoodPractice or @GoodPracticeAUS. To find out more about what we do, visit goodpractice.com. FREE Difficult Conversations Bundle: Breeze through your next difficult conversation with ease by downloading your FREE bundle of resources: http://www2.goodpractice.com/dcpodcast You can find out more about Mary Anning here: http://www.lymeregis.org/mary-anning.aspx The book Ross G mentioned is I Remember Nothing by Nora Ephron. You can find all the episodes of The Allusionist at https://www.theallusionist.org/
9/10/201938 minutes, 42 seconds
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161 — Beyond hoodies and ping pong: Lessons from tech

This week the GoodPractice team visited Turing Fest 2019, one of Europe's top tech conferences, to learn about product development, leadership, marketing - and skateboards. Ross G, Ross D and Owen are joined by podcast newcomers Jade Stewart and Tracey McDonald to share their reflections. We discuss: how marketing techniques can optimise your L&D output the importance of seeking user feedback the tech sector's approach to diversity and inclusion If you'd like to get in touch with us about any of the things we've said on this show, you can tweet @RossGarnerGP, @OwenFerguson, @Ross__Dickie and @TraceyMcDonald. Want to get in touch with Jade? She's the wizard behind the @GoodPractice curtain. You can also tweet @GoodPracticeAUS. To find out more about what we do, visit goodpractice.com. FREE Difficult Conversations Bundle: Breeze through your next difficult conversation with ease by downloading your FREE bundle of resources: http://www2.goodpractice.com/dcpodcast You can find out more about Turing Fest at turingfest.com In What I Learned This Week, Owen shared the public and open source frameworks for career progression at progression.fyi And Ross shared the Twitter account @JustSaysInMice, which aims to increase the accuracy of science reporting.
9/3/201935 minutes, 13 seconds
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160 — What's in your L&D book bag? (Part 2)

  This week on The GoodPractice Podcast, it's the return of our L&D book bag. Nicola Boyle and Ross G are joined by Owen and James to share insights from the books that we think are a must-read for L&D professionals. We discuss: Adapt: Why Success Always Starts with Failure by Tim Harford An Astronaut's Guide to Life on Earth by Chris Hadfield The Accidental Instructional Designer by Cammy Bean How to Have a Good Day: Harness the Power of Behavioral Science to Transform Your Working Life by Caroline Webb If you'd like to get in touch with us about any of the things we've said on this show, you can tweet @NicolaBoyle_GP, @RossGarnerGP, @OwenFerguson and @JamesMcLuckie. You can also tweet @GoodPractice or @GoodPracticeAUS. To find out more about what we do, visit goodpractice.com. FREE Difficult Conversations Bundle: Breeze through your next difficult conversation with ease by downloading your FREE bundle of resources: http://www2.goodpractice.com/dcpodcast In What I Learned This Week, Owen shared the article 'Why it's time to stop worrying about the decline of the English language', available online at: https://www.theguardian.com/science/2019/aug/15/why-its-time-to-stop-worrying-about-the-decline-of-the-english-language  This made him revisit his views on Lynn Truss' book Eats, Shoots & Leaves: The Zero Tolerance Approach to Punctuation. James shared his reflections on a show by @GreekComedian. Nicola has been learning about different road crossings for her driving test: https://www.autoexpress.co.uk/car-news/105231/uk-pedestrian-crossings-explained-zebra-puffin-pelican-toucan-and-how-to-use-them And Ross shared the designs for the new Virgin Galactic space port: https://www.virgingalactic.com/articles/virgin-galactic-opens-the-doors-to-the-gateway-to-space/ 
8/27/201941 minutes, 25 seconds
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159 — Hot desks: Do not touch

The modern office, based largely on a 'factory' model, is constantly being re-organised in a bid to optimise output. But how far have cubicles, hot desks and pods been effective? What principles should guide these design choices? On this week's GoodPractice Podcast, Ross G, Ross D and Owen are joined by author and workplace designer Neil Usher. We discuss: factors to consider when designing an effective office space the relationship between spaces and the meanings we attach to them the pros and cons of working from home. If you'd like to get in touch with us about any of the things we've said on this show, you can tweet @RossGarnerGP, @Ross__Dickie, @OwenFerguson and @WorkEssence. You can also tweet @GoodPractice or @GoodPracticeAUS. To find out more about what we do, visit goodpractice.com. Neil's book, The Elemental Workplace, is available from Amazon: https://www.amazon.co.uk/Elemental-Workplace-fantastic-workplace-everyone/dp/1911498649 He blogs at workessence.com The study Ross G discussed, on the effect that working from home had on a Chinese travel company, was: Bloom, N., Liang, J., Roberts, J., & Ying, Z. J. (2014). Does working from home work? Evidence from a Chinese experiment. The Quarterly Journal of Economics, 130(1), 165-218. Owen's WILTW on the 3-click rule was from The Nielson Norman Group: https://www.nngroup.com/articles/3-click-rule/  The podcast episode Neil talked about was '157 — Why should we care about behaviour change?' with Julie Dirksen, available online at: https://www.goodpractice.com/blog/podcast-157-why-should-we-care-about-behaviour-change  For more on 'libertarian paternalism', see the book Nudge by Thaler and Sunstein, or the paper: Thaler, R. H., & Sunstein, C. R. (2003). Libertarian paternalism. American economic review, 93(2), 175-179. The podcast episode that Ross D recommended was from Reply All: https://gimletmedia.com/shows/reply-all/xjhx3l/146-summer-hotline  The film that Ross G discussed was Once Upon a Time... in Hollywood. If you want to know some background before you go in, see the Tate Murders Wikipedia page: https://en.wikipedia.org/wiki/Tate_murders 
8/20/201939 minutes, 50 seconds
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158 — Attention spans: With apologies to goldfish

You may have seen headlines claiming that the average human attention span has dropped below that of a goldfish. But what does the evidence actually tell us, and how should we apply it to learning design? This week on the podcast, Ross D is joined by Owen and Jonathan Marshall, Head of Learning at the UK's Diplomatic Academy, to discuss:  what we mean when we talk about 'average attention spans' how environment affects our ability to focus how L&D can win (or at least not lose) the battle for attention  If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @owenferguson, and @LearningFCO. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. The growth mindset study Owen mentioned can be found at: https://www.nature.com/articles/s41586-019-1466-y  'How Not to Run a Panel' by Yascha Mounk can be found on The Atlantic's website: https://www.theatlantic.com/ideas/archive/2019/07/how-not-run-panel/594814/ For a frustrating example of what UI means and why it matters, check out https://userinyerface.com/
8/13/201933 minutes, 57 seconds
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157 — Why should we care about behaviour change?

Many learning interventions start out from the position that people would perform much better in their roles if they just did what we told them. But what if this approach is misguided? What if the mistakes that people make aren't due to a lack of awareness, but because of a host of environmental factors that incentive the wrong behaviour? On this week's episode of The GoodPractice Podcast, instructional designer and author Julie Dirksen joins Ross G and Owen to ask why behaviour change matters - and how we can nudge it along. We discuss: why behaviour change should often be our goal, rather than learning why it's so hard to change behaviour techniques for encouraging behaviour change If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @UsableLearning. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. The book the team kept referencing was Thaler and Sunstein's Nudge, available from Amazon: https://www.amazon.co.uk/Nudge-Improving-Decisions-Health-Happiness/dp/0141040017   The podcast episode Owen recommended, on cellophane, was from 50 Things That Made the Modern Economy: https://www.bbc.co.uk/programmes/w3csz2w3 Julie's website, usablelearning.com, has links to her book: Design for How People Learn. She has also launched a course at designbetterlearning.com Ross doesn't want to link to his What I Learned This Week, because he doesn't want anyone to see the film.
8/6/201939 minutes, 11 seconds
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156 — What is the role of emotion at work?

The range of emotions we are allowed to show in the workplace is fairly limited. We can be happy, we can be passionate, we can be enthusiastic. But anything beyond that is often seen as unprofessional or inappropriate. Is it time we rethink the role of emotion at work? This week on the podcast, Ross D and Ross G are joined by Emotion at Work's Phil Willcox to discuss: how emotion manifests itself in the workplace the range of emotions that are acceptable at work the role HR/L&D can play in creating emotional 'safe spaces'  If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @RossGarnerGP and @PhilWillcox. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. If you're interested in digging a little deeper into the topic of emotion at work, Phil's website is a good place to start: https://www.emotionatwork.co.uk/ Nick Shackleton-Jones appeared on episode 146 — How do people learn? (Not 149, as Ross G claimed). You can find download links here: https://www.goodpractice.com/blog/podcast-146-how-do-people-learn Ross G's holiday recommendations were: - The documentary film Apollo 11. Details online at: https://www.apollo11movie.co.uk/ - The podcast 13 Minutes to the Moon from the BBC World Service. All episodes online at: https://www.bbc.co.uk/programmes/w13xttx2/episodes/downloads - The album of Tom Waits covers Anywhere I Lay My Head, by Scarlett Johansson, on Spotify at: https://open.spotify.com/album/2bBRv5VJOPSIHmSMhzfHXm - The book Wild Harbour by Ian MacPherson, on Amazon at: https://www.amazon.co.uk/Wild-Harbour-Ian-Macpherson/dp/086241234X 
7/30/201938 minutes, 41 seconds
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155 — Is HR unethical?

As a function, HR has a role to play in developing talent and protecting employees. But it's also responsible for disciplining and dismissing staff, as well as implementing and enforcing top-down policies. Does this put it in an ethically precarious position?   This week on the podcast, Ross D is joined by James and guest Gary Cookson of EPIC HR to discuss:  what 'ethics' mean in the workplace the role of HR as the moral heart of organisations the ability of HR to foster ethical behaviour If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @JamesMcLuckie and @Gary_Cookson. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. You can find out more about EPIC HR at https://epichr.wordpress.com/ The podcast Ross mentioned is 'Without Fail': https://gimletmedia.com/shows/without-fail
7/23/201934 minutes, 25 seconds
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154 — How do you know your interventions are working?

Learning interventions are typically evaluated based on metrics like attendance and completion. But how much does this actually tell you? How do you know if your interventions are effective?  This week on The GoodPractice Podcast, Dr Will Thalheimer joins Ross G and Owen to discuss: what 'evaluation' means why it matters common evaluation mistakes alternatives to 'happy sheets' If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @WillWorkLearn. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. You can read Will's blog on common evaluation mistakes on his website: https://www.worklearning.com/2018/11/03/common-mistakes-in-workplace-learning-evaluation/ You can also find out more about Will at www.smilesheets.com More details on LTEM (Learning Transfer Evaluation Model) can be found at: https://www.worklearning.com/2018/02/14/the-learning-transfer-evaluation-model-ltem/ The BMC study Owen mentioned is available at https://bmcmedicine.biomedcentral.com/articles/10.1186/s12916-019-1324-7 The full Atlas Obscura article on Buckfast can be found at https://www.atlasobscura.com/articles/buckfast-scotland
7/16/201939 minutes, 2 seconds
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153 — How can we embrace neurodiversity at work?

When we talk about diversity and inclusion, we often frame it in terms of gender, ethnicity, age or social class. But what about diverse ways of thinking? Where does neurodiversity fit into the equation?   This week on The GoodPractice Podcast, Ross G is joined by Mike Shaw from Emerald Publishing and Jill Miller from the CIPD to discuss: what 'neurodiversity' and 'neurodivergent' mean the benefits of neurodiversity for organisations practical steps leaders can take to promote neurodiversity in the workplace If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @MikeShawLD and @MillerJillC. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. You can read the full report, Neurodiversity at Work, on the CIPD website: https://www.cipd.co.uk/Images/neurodiversity-at-work_2018_tcm18-37852.pdf 'No Such Thing As A Fish' is available wherever you get your podcasts.  The book Ross G mentioned is Born A Crime by Trevor Noah: https://www.amazon.co.uk/Born-Crime-Stories-African-Childhood/dp/1473635306/ref=sr_1_1?crid=291644CVEZ1CO&keywords=born+a+crime&qid=1562606879&s=gateway&sprefix=born+a+cr%2Caps%2C221&sr=8-1  
7/9/201936 minutes, 33 seconds
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152 — How can we support remote workers?

Technology is making it easier and easier for people to work remotely. But what challenges does that pose for learning and development?  This week on the podcast, Ross D is joined by Owen and Chris Coladonato from Farmer's Insurance to discuss: how remote workers access development opportunities the gap between the in-office and remote-worker experience whether remote workers need to take more responsibility for their development than office-based colleagues If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @owenferguson, and @chriscola. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. You can find out more about Owen's 'Scary and nasty beasts' on the British Psychological Society's website: https://digest.bps.org.uk/2019/06/25/psychologists-have-created-a-league-table-of-scary-and-revolting-creatures/ The book Chris mentions is Matthew Walker's Why We Sleep: The New Science of Sleep and Dreams  
7/2/201931 minutes, 31 seconds
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151 — Is 'lifelong learning' a myth?

For decades, 'lifelong learning' has been the clarion call of governments, employers and higher education institutions - but what has that achieved? And is it in tension with the push for greater performance at work? This week on The GoodPractice Podcast, Activate Learning's Helen Blunden joins Ross G and Owen to discuss: what 'lifelong learning' means how different organisations respond to the new for new skills how far individuals need to take ownership of their own learning. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @ActivateLearning. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. To find out more about Helen, see: activatelearning.com.au Mary Meeker's 2019 report is online at: bondcap.com/report/itr19/ See slide 260 for the section Owen discussed. Ross was pleased to recommend the Intex Explorer K2 Two-Person Kayak with Oars and Pump, on Amazon at: amazon.co.uk/dp/B00AIQ8LGG He received nothing in return for this recommendation, but will take your thanks as a given. Helen 'Booktubes' at: youtube.com/watch?v=sqnOk2GXJuI&list=PL0lQrWZ-C72FcEIBNk7SPAkPL32P5ziTj Editorial note: At the time of recording, Rory Stewart was still a Conservative Party leadership contender.
6/25/201940 minutes, 55 seconds
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150 — Live from London: The past, present and future of learning

For three years, we've had the ridiculous privilege of producing The GoodPractice Podcast. It's given us the opportunity to speak to some of the biggest names in Learning & Development, it's challenged our thinking, and - we hope - contributed in some small way to the conversations that are shaping our industry. In this, our 150th episode, we asked some of our favourite guests to join Ross G and Owen for our 3rd birthday party at The Hand & Flower pub in London. We were joined by Michelle Parry-Slater, founder of Kairos Modern Learning; by Gemma Critchley, Head of Technology & Innovation for Learning at Aviva; and by Andy Lancaster, Head of Learning & Development Content at the CIPD, who is writing a book. We discussed the past, present and future of learning, including: how traditional classroom education has shaped what we do today the tension between the need to learn from mistakes and organisations' tolerance for risk what the future of learning and development holds. A special shout-out this week to those faces behind-the-scenes who make this podcast possible, but are never mentioned: Jade Stewart, Nicola Boyle, Sai Cook, Yaz Serrano and Al Roy. Also to Ross Dickie, in absentia. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson, @MiPS1608, @GemStGem and @AndyLancasterUK. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. To find out more about Kairos, see: kairosml.co.uk Gemma's blog on learning innovation is a few years old but remains a must-read: linkedin.com/pulse/9-tips-help-learning-innovation-gemma-critchley And the CIPD are online at: cipd.co.uk
6/18/201953 minutes, 24 seconds
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149 — GoodPractice go to the movies

What can L&D professionals learn from the likes of Mary Poppins, Jaws and Inception?  This week on the podcast, Ross D is taking Owen, Ross G, Gemma and Stewart on a trip to the movies. If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @OwenFerguson, @RossGarnerGP, @gemmatowersey and @shardie15.   To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. The 'Superchickens' TED Talk that Ross referenced was by Margaret Hefferman. The Forbes article Owen mentioned is 'Understanding Fake Agile'. The book Stewart referenced, 'How Many Socks Make a Pair?', is by Rob Eastaway. Robert Macfarlane's latest book is called 'Underland: A Deep Time Journey'.  Last but by no means least, if you are a keen listener of the podcast, there may still be time to get hold of tickets to our live show on 12 June. You can reserve your place at:  https://www.eventbrite.co.uk/e/the-goodpractice-podcast-live-tickets-61576647410
6/11/201944 minutes, 16 seconds
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148 — Can we get over 'shiny object syndrome'?

In Learning & Development, we love shiny objects: VR, AR, microlearning - surely one of these tools will turn out to be the key to unlocking higher performance? In this episode of The GoodPractice Podcast, Ross G and Owen are joined by Axonify's JD Dillon to discuss. We explore the attraction of the 'silver bullet', the conditions that have created this mindset, and vendors' responsibility to have more nuanced conversations with prospective clients. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @JD_Dillon. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. To find out more about JD, see learngeek.co. Axonify at are: axonify.com This episode was inspired by an article JD wrote for Learning Solutions at: https://learningsolutionsmag.com/articles/in-real-life-get-rid-of-the-boxes  If you want to know more about ornamental hermits, see: https://www.atlasobscura.com/articles/the-history-of-hermits-in-gardens  IMDb reviews for Game of Thrones last and lowest-rated episode can be read here: https://www.imdb.com/title/tt6027920/reviews?ref_=tt_urv As an editorial insert from Ross, those reviewers are totally wrong and in years to come the ending will be held up as a masterpiece that has been foreshadowed for eight seasons. And finally, the Axonify Phoomba can be seen in this tweet from @MelMilloway: https://twitter.com/MelMilloway/status/1130475243548680192?s=20 
6/4/201942 minutes, 33 seconds
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147 — How can tech in L&D drive efficiencies at work?

Lean methodology has been widely applied in manufacturing, business and software development. But what role can it play in L&D? This week on the podcast, Ross D and Ross G are joined by return guest Ajay Pangarkar to discuss his work on 'Lean Learning', and what L&D can do to deliver business impact. If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @RossGarnerGP and @bizlearningdude. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. To learn more about the time Prince changed his name to a symbol, see: https://www.independent.co.uk/arts-entertainment/music/news/prince-dead-when-prince-changed-his-name-to-a-symbol-warner-bros-had-to-mass-mail-floppy-disks-with-a6995196.html Tickets for our live show at the Hand & Flower in London on June 12, following the first day of CIPD Festival of Work, are available now. You can reserve your place at: https://www.eventbrite.co.uk/e/the-goodpractice-podcast-live-tickets-61576647410
5/28/201943 minutes, 5 seconds
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146 — How do people learn?

This week on The GoodPractice Podcast, we're talking fundamentals: how do people learn? Nick Shackleton-Jones joins Ross G and Owen to discuss his new book, How People Learn, in which he argues that people don't learn anything if they don't care. Or, to put it in Nick's term, if they don't have an 'affective response'. What does this mean and how should Nick's insights change our approach to designing courses, resources and experiences? Also: we argue about e-learning for ten minutes. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @ShackletonJones. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. Nick's book, How People Learn, is available from Amazon at: https://www.amazon.co.uk/How-People-Learn-Designing-Performance/dp/0749484705 Or from the Kogan Page website: https://www.koganpage.com/product/how-people-learn-9780749484705 This episode was reference-heavy, but in most part the references can be found in Nick's book. The TED Radio Hour episode Ross recommended was 'Jumpstarting Creativity', online at: https://www.npr.org/programs/ted-radio-hour/719553183/jumpstarting-creativity The source for the London tube study was: http://cep.lse.ac.uk/pubs/download/cp455.pdf  The product Owen discussed was GitPrime: https://www.gitprime.com/   
5/20/201947 minutes, 36 seconds
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145 — Women in learning special

According to research published this year, women fill 2/3s of all roles in learning and development - but only 1/3 of senior positions. Why is this? And what can we do to encourage and promote women in learning? This week, Ross G and podcast regular Gemma Towersey are joined by Sharon Claffey Kaliouby, Barbara Thompson and Kate Graham to discuss. If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP, @GemmaTowersey, @Sharon_Kaliouby, @CaribThompson and @KateGraham23. Barbara blogs at: https://medium.com/@ba_thompson To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. Don Taylor's research on women in L&D is online at: https://www.linkedin.com/pulse/women-ld-still-top-donald-h-taylor/ If, like Ross, you don't know who Elliott Masie is: where have you been? There's a bio on his website:  https://masie.com/information/who-is-elliott-masie The film that Sharon referenced was Battle of the Sexes: https://www.imdb.com/title/tt4622512/ The podcast Gemma recommended was Radio 4's Planet Puffin: https://www.bbc.co.uk/programmes/p07881qf  Carol Dweck's book Mindset is on Amazon at:   https://www.amazon.co.uk/Mindset-Updated-Changing-Fulfil-Potential/dp/147213995X You can join the #WomeninLearning LinkedIn Group at: https://www.linkedin.com/groups/12210548/ 
5/13/201941 minutes, 22 seconds
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144 — What emerging tech has potential for L&D?

There's a lot of buzz around technologies like AI, bots, virtual reality and voice recognition. But which of these has the most potential for learning and development? This week on the podcast, Ross D and Peter are joined by writer and consultant John Helmer to discuss everything from chatbots to the 'digital sensorium'.  If you'd like to share your thoughts on this episode, you can find us on Twitter @ross__dickie, @petercasebow and @johnhelmer. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. The article Peter mentions, Tech's raid on the banks, can be found in The Economist. To find out more about John's work, visit his website: johnhelmerconsulting.com 
5/7/201940 minutes, 36 seconds
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143 — How do we manage uncertainty at work?

When we talk about uncertainty in the workplace, we often frame it in terms of the associated risks and threats. But are we looking at it the wrong way? This week on the podcast, Ross D and James are joined by artist and consultant Doug Shaw to discuss the role uncertainty can play in learning and development.   If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @JamesMcLuckie and @dougshaw1.  To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus For more on Doug's work, his articles 'Overcoming the Fear of Creativity' and 'When Creative Thinking Meets Creative Practice' are a good place to start. You can watch Emilia Clarke's stock-photo parody on YouTube. 
4/30/201936 minutes, 8 seconds
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142 — Is L&D in competition with HR?

Recruitment, talent development, employee engagement and performance management are just a few of the areas where L&D and HR overlap. But are the functions in competition with one another? This week on the podcast, Ross D and Owen are joined by Steve Browne to talk about how L&D and HR can work together more effectively.  If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @owenferguson, and @sbrownehr.  To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus For more from Steve on all things HR, check out his website: sbrownehr.com
4/23/201932 minutes, 22 seconds
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141 — How do we go beyond the course?

Structured courses are great for learning new skills, but they also tend to be expensive, time-consuming and focused on teaching content that most workers don't need. So why are they our 'go-to' solution for every L&D challenge? This week on The GoodPractice Podcast, Ross G and Owen discuss alternatives to 'the course' with Qunnivation's Clark Quinn. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @Quinnovator.  To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. You can read more from Clark at quinnovation.com or learnlets.com. His book, Revolutionize Learning and Development, can be found at revolutionizelnd.com. This week, Owen recommended The Economist piece 'Mistakes: We've drawn a few', online at: https://medium.economist.com/mistakes-weve-drawn-a-few-8cdd8a42d368  And Ross recommended Isaac Asimov's I, Robot, a science fiction short story collection about troubleshooting that's more fun than it sounds. Available from Amazon and other book shops: https://www.amazon.co.uk/I-Robot-Isaac-Asimov/dp/000753227X 
4/15/201941 minutes, 40 seconds
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140 — Room 101 (Part 2)

A couple of years ago, James, Owen and Ross G consigned order-taking, visionary thought leaders and other sins of our profession to L&D's Room 101. This week on the podcast, we add a few more items to the list.  If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @RossGarnerGP and @OwenFerguson.  To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. If you want to follow in Ross G's footsteps and join Zak George's Dog Training Revolution, you can do so here. To delve down the rabbit hole of lorem-ipsum generators, head over to loremipsum.io 
4/9/201939 minutes, 59 seconds
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139 — How can we transform learning?

Is your learning and development department transactional, taking orders and ensuring compliance? Or does it focus on building capability with targeted initiatives that have support from the senior team? In this week's GoodPractice Podcast, GP Strategies' Barbara Thompson (formerly of BP and PA Consulting) joins Ross G and Owen to share her insights working both internally and externally. We discuss the challenges to transforming learning functions, the role of technology and how coaching techniques can help gain the support of senior colleagues. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @BarbaraThompson. This week we had production support from our own @Ross__Dickie. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. Barbara was too modest to plug anything, but blogs at: https://medium.com/@ba_thompson Barbara recently shared her advice as a female leader in the business world at: https://www.stratxcorporate.com/industry-insights/how-to-rise-the-ranks-advice-from-a-female-leader-on-making-it-to-the-top?hs_amp=true  Deloitte's 2014 summary on learning transformation is online at: https://www2.deloitte.com/content/dam/Deloitte/global/Documents/HumanCapital/gx-cons-hc-learning-transformation-placemat.pdf  The Towards Maturity 2019 benchmark is a great place to get started if you're interested in this topic, with guidance on what top performing L&D teams are doing differently. Their latest benchmark, The Transformation Journey, came out in February and is available online at: https://towardsmaturity.org/2019/02/14/the-transformation-journey-2019-annual-research-report/  And for something completely frivolous, you can find out the actors who have made the most money at the US box office at: https://www.businessinsider.com/actors-with-highest-box-office-2016-9?r=US&IR=T This list is heavily skewed by how many films the actors have been in, and how many of those films were produced by Marvel. Owen wanted to point out that this list is not adjusted for inflation.
4/2/201937 minutes, 37 seconds
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138 — Is it time we stopped discussing innovation?

What is innovation? Can anyone be creative? On this week's GoodPractice Podcast, full-time doodler Simon Heath joins Ross G and Owen to discuss. We ask why the concept of 'innovation' is so attractive and debate the notion that we should bring our creative pursuits into the workplace. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @SimonHeath1. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus The Ken Robinson TED Talk that Simon referenced was: 'Do schools kill creativity?', online at: https://www.ted.com/talks/ken_robinson_says_schools_kill_creativity?language=en Harold Jarche's blog discussing this talk is online at: https://jarche.com/2019/02/education-does-not-destroy-creativity/  The subreddit that Owen recommend was r/fantasy, at: https://www.reddit.com/r/Fantasy/  He recommends the Apollo App for using Reddit: https://apolloapp.io/  The paper Ross recommended was: Tversky, A., & Kahneman, D. (1974). Judgment under uncertainty: Heuristics and biases. science, 185(4157), 1124-1131. It's incredibly readable, and available online at: http://psiexp.ss.uci.edu/research/teaching/Tversky_Kahneman_1974.pdf 
3/22/201941 minutes, 35 seconds
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137 — What will be hot in workplace L&D in 2019?

What will be hot in workplace L&D in the year ahead?. Will it be Artificial Intelligence? Or maybe performance support? What about learning analytics?  This week on the podcast, Ross D and Owen are joined by Donald Taylor to discuss the results of the 2019 Global Sentiment Survey.  If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @owenferguson and @DonaldHTaylor. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus To download a copy of the report, head to www.donaldhtaylor.co.uk/report19 The book Don mentions is The Spy and The Traitor by Ben MacIntyre.
3/19/201936 minutes, 46 seconds
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136 — Does the language of L&D matter?

In Learning & Development, we love a good buzzword: 'blended learning', 'micro learning', 'learning management systems'... anything with 'learning', really. Is this a problem? Or just a time-wasting argument? This week on The GoodPractice Podcast, Ross G and Owen are joined by the eLearning Guild's David Kelly to discuss. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @LnDDave. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. For everything eLearning Guild, visit: elearningguild.com The Learning Solutions Conference and Expo runs March 26-28. See: learningsolutions19.com The Realities360 Conference and Expo runs June 25-27. See: realities360.com The DevLearn Conference and Expo runs October 23-25. See: DevLearn19.com For Owen's WILTW on Einstein and Feynman, see: https://skeptics.stackexchange.com/questions/8742/did-einstein-say-if-you-cant-explain-it-simply-you-dont-understand-it-well-en  Dave recommended the Cooper Hewitt Museum, online at: https://www.cooperhewitt.org/  For a review of the learning styles literature, see: Pashler, H., McDaniel, M., Rohrer, D., & Bjork, R. (2008). Learning styles: Concepts and evidence. Psychological science in the public interest, 9(3), 105-119. The article is available online, but for those seeking a short version, the key paragraphs are: "Although the literature on learning styles is enormous, very few studies have even used an experimental methodology capable of testing the validity of learning styles applied to education. Moreover, of those that did use an appropriate method, several found results that flatly contradict the popular meshing hypothesis. "We conclude therefore, that at present, there is no adequate evidence base to justify incorporating learning-styles assessments into general educational practice." This does not mean that learning styles do not exist, but that there is not yet any evidence for the concept making an effective contribution to how people learn.
3/8/201935 minutes, 18 seconds
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135 — What's missing from the learning-tech industry?

At this year's Learning Technologies conference, we asked delegates what they thought was missing from the learning-tech industry. Better authoring tools? More interactive video? Dogs as learning stimulants? On this week's show, Ross D, Ross G and Owen discuss a few of the more interesting responses.  If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @RossGarnerGP and @owenferguson. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. For an overview of single sign-on, check out this entry on Wikipedia.  The Freakonomics episode Ross G refers to is 'The Future of Meat'.
3/4/201935 minutes, 43 seconds
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134 — How can L&D support digital transformation?

Many organisations regard digital transformation as a strategic priority. But what exactly do we mean when we talk about digital transformation, and where does culture fit into the equation? This week on the podcast, Ross D and Owen are joined by Julie Drybrough from Fuchsia Blue and Daniel Caborn from Manchester Metropolitan University to discuss the role L&D can play in supporting digital transformation. If you'd like to share your thoughts on this episode, you can find us on Twitter @ross__dickie, @owenferguson, @fuchsia_blue and @DanielCaborn. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. A summary of the Deloitte research Ross D mentions can be found on the HBR website. If you'd like to brush up on your physics, the two podcast episodes Dan refers to are The Measurement of Time and The Physics of Time. The Dropout podcast, charting the rise and fall of Elizabeth Holmes, is available on the ABC Radio website. If you're interested in learning more about Manchester Metropolitan University's programme to improve the student journey, more details can be found here. Manchester Metropolitan University also have their own podcast, MetCast, including a recent episode on Industry 4.0. 
2/25/201938 minutes, 42 seconds
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133 — How can experience design tap into our emotions?

Think of an experience that triggered such an emotional reaction that your behaviour was permanently changed. Such experiences often happen by accident, but they can also be designed. This week on the GoodPractice Podcast, Ross G is joined by Owen and PA Consulting's Kenny Temowo to discuss experience design in detail, and ask whether it can be scaled to reach larger audiences. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @K_Temowo. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. Kenny blogs on LinkedIn at: https://www.linkedin.com/in/ktem1/detail/recent-activity/posts/  The 'crossing the line' experience to demonstrate privilege can be viewed at: https://www.youtube.com/watch?v=4K5fbQ1-zps  Cathy Moore's Haji Kamal scenario is discussed on Cathy's blog: http://blog.cathy-moore.com/2010/05/elearning-example-branching-scenario/   The College of Extraordinary Experiences in Poland is online at: https://www.extraordinary.college/  Kenny's work-in-progress acrostic for 'experience design' is: U - Unexpected (Do people know it is going to happen?) S - Setting (Where will you set the experience?) H - Humour (Can you disarm, without harming?) I - Interaction (Can you focus on the interaction, rather than tech?) F - Frame (How will you frame the experience?) T - Task (What will the challenges be during the experience?) The paper Owen discussed was: Morehead, K., Dunlosky, J., & Rawson, K. A. (2019). How Much Mightier Is the Pen than the Keyboard for Note-Taking? A Replication and Extension of Mueller and Oppenheimer (2014). Educational Psychology Review, 1-28. You can find out more about China's moon-based botany at: https://www.theatlantic.com/science/archive/2019/01/plants-flowers-international-space-station-moon-mars/581491/  NASA's surprisingly comprehensive list of U.S. material on the Moon is online at: https://history.nasa.gov/FINAL%20Catalogue%20of%20Manmade%20Material%20on%20the%20Moon.pdf 
2/19/201937 minutes, 15 seconds
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132 — How can I use storytelling to engage learners?

It's widely accepted that storytelling can be a powerful tool for L&D professionals. But what do we actually mean when we talk about storytelling and how does it apply to learning design?  This week on the podcast Ross D and James are joined by guest Stephanie Hubka of Protos Learning. If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @JamesMcLuckie and @StephanieHubka. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. Information on Stephanie's session at ATD 2019 can be found here.  You can watch Luke Merrick's storytelling webinar on the ELN website. The article Stephanie mentions about the relationship between learning and discomfort can be found on Inc.com. The travel website Stephanie runs with her husband is called Road Unraveled. 
2/11/201936 minutes, 39 seconds
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131 — What makes a great onboarding experience?

A great onboarding experience involves plenty of forms, a few handshakes, and a small chance of a working laptop - or so it might seem. But does it have to be so bureaucratic? We think not. On this week's GoodPractice Podcast, Ross G and Owen are joined by the CIPD's David Hayden and GP Strategies' Danny Seals to explore a better approach. We discuss the link between recruitment and onboarding, the role of the manager, and the characteristics of a great experience. And we take a stab at defending the word 'onboarding'. If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP, @owenferguson, @HaydenDavidhrd and @DannyBoy83. The article David referenced from Personnel Today is available at:  https://www.personneltoday.com/hr/new-hires-not-getting-what-they-need-from-onboarding/ David also recommended The Building Centre, at: https://www.buildingcentre.co.uk/ The last time Ross mentioned Freakonomics was in episode 110: http://podcast.goodpractice.com/110-whats-in-your-ld-book-bag And the source for Ross' fact about Alexei Leonov's handgun was The Two Sides of the Moon, by Leonov and David Scott, available at: https://www.amazon.co.uk/Two-Sides-Moon-David-Scott/dp/1480449237  The CIPD's podcasts are available at: https://www.cipd.co.uk/podcasts  And Danny's MindChimp podcast is on Podbean: https://mindchimp.podbean.com/ 
2/5/201938 minutes, 1 second
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130 — How can I work with robots instead of against them?

The robots are coming for our jobs and we should all be very afraid. Or should we? This week on the podcast, Ross D is joined by Owen, Jonny and guest Marcia Conner to discuss how technology is changing the way we work. If you'd like to share your thoughts on this episode, you can find us on Twitter @ross__dickie, @owenferguson, @biofractal and @marciamarcia. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. If you're inclined to learn more about the impact of screens and potatoes on mental health, you can read Amy Orben's summary of the research here. To expand your hibernal vocabulary, check out this article on Merriam Webster.   After recording, Marcia sent us two of her favourite robot-related books: The Fourth Age by Byron Reese and The Piketty Problem by Garth Hallberg.
1/29/201942 minutes, 20 seconds
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129 — How can I make the most of a mentoring relationship?

M, Yoda, Mr Miyagi - we all know a good mentor can make a big difference. But what makes a good mentee? Does everyone need a mentor?  This week on the podcast, Ross D and Peter are joined by Jessi Schatz from Emerald Publishing and Margaret Burnside from CAKE to talk about how you can make the most of a mentoring relationship.  If you'd like to share your thoughts on this episode, you can find us on Twitter @ross__dickie, @petercasebow and @MargaretBurnsid. You can get in touch with Jessi by contacting her on LinkedIn. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. The book Peter mentions is The Unwomanly Face of War by Svetlana Alexievich.  The Kaizen Training blog Margaret refers to can be found here. You can listen to the 'Victorian Orchidelirium' episode of Stuff You Missed in History Class on their website.  The Yo-Yo Ma episode of Song Exploder can be found here.
1/21/201930 minutes, 20 seconds
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128 — How do I develop learning agility?

As more jobs become automated and the way we work changes, there's a need to constantly adapt. So this week on The GoodPractice Podcast, we're looking at how to develop learning agility: or the ability to learn, unlearn, and re-learn. Ross G, Owen and Giorgio are joined by Learn2Learn founder Arun Pradhan to discuss. If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP, @OwenFerguson, @CoachGiorgio and @ArunZPradhan. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. You can find out more about Arun at arunpradhan.com, or visit learn2learnapp.com. The book Arun mentioned was Atomic Habits, by James Clear: https://jamesclear.com/atomic-habits The article Owen discussed on the productivity gap is available at: https://www.ft.com/content/017a99aa-fc72-11e8-ac00-57a2a826423e We also made reference to Mirjam Neelen's appearance on this show, way back in episode 106: http://podcast.goodpractice.com/106-evidence-based-ld
1/15/201940 minutes, 21 seconds
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127 — How do I design MOOCs that people actually complete?

The completion rate for Massive Open Online Courses (MOOCs) is famously low, and in many cases these courses are neither 'massive' nor 'open'. But nothing attracts the GoodPractice Podcast team like the end of a long-running fad, so we're kicking off 2019 by asking how learning designers can make sure their MOOCs are relevant and engaging. Ross G and Owen are joined by Solera's Dr Hannah Gore, formerly of The Open University, to discuss. If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP, @OwenFerguson, and @HRGore. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. China's trade success was covered by the Wall Street Journal here: https://www.wsj.com/graphics/china-emergence-of-a-trade-leviathan/ The Chinese village, where many of the residents make Christmas decorations, was covered by The Guardian: https://www.theguardian.com/artanddesign/architecture-design-blog/2014/dec/19/santas-real-workshop-the-town-in-china-that-makes-the-worlds-christmas-decorations  And the top 50 worst passwords of 2019 were revealed at: https://www.teamsid.com/100-worst-passwords-top-50/ 
1/8/201936 minutes
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126 — Christmas Special: Have I Got L&D News For You

Come in and know us better, man! It's time for the GoodPractice Podcast Christmas Special! Always a holiday favourite (and, for many, the true start of the festive season), this year we're hosting a panel quiz. Rosses D and G are hosting, with Owen Ferguson and Keira Hodge pitted against Jonny Anderson and Jo Cook. Topics include L&D trends, automation and the end of face-to-face training. And we reveal a definitive answer to the question: 'Did virtual reality transform L&D this year?' If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP, @Ross__Dickie, @OwenFerguson, @KezzaFarley, @BioFractal and @LightbulbJo. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. You can find out more about Jo at lightbulbmoment.info.  If you're wondering what the buzzer noises are, check out episode 49 in evidence-based practice (which also happens to be one of our most popular episodes): http://podcast.goodpractice.com/evidence-based-practice-for-hr-and-ld  If you're just looking for a quick definition: Handschuhschneeballwerfer (n.): a coward willing to criticize and abuse from a safe distance Fremdschämen (n.): the almost-horror you feel when you notice that somebody is oblivious to how embarrassing they truly are See Hello Giggles for more: https://hellogiggles.com/lifestyle/10-fabulous-german-words-english-equivalent/  Cathy Moore, who Jo referenced, has appeared on the GoodPractice Podcast here: http://podcast.goodpractice.com/112-how-do-you-design-for-behaviour-change  ... and on the Training Journal podcast, here: http://blog.cathy-moore.com/action-mapping/audio-interviews-about-action-mapping/action-mapping-interview-january-2018/  You can download our latest research into 70:20:10 here: https://www.goodpractice.com/ld-resources/the-evolution-of-702010/ We'll be back in the new year. Until then, have a great Christmas!
12/18/201834 minutes, 16 seconds