Winamp Logo
Spot On Insurance Cover
Spot On Insurance Profile

Spot On Insurance

English, Finance, 1 season, 350 episodes, 2 days, 19 hours, 2 minutes
About
From Arleen and Ted Taveras the founders of Insurance Licensing Services of America, Inc. (ILSA) comes Spot On Insurance, a weekly podcast shedding light on all matters pertaining to the industry. Guests will include regulators, agency principals, captive managers, industry attorneys, and licensing coordinators. Discussions will range from basic insurance coverage explanations to complex regulatory challenges.
Episode Artwork

Ep. 288: Mick Hunt: Are You Running A Business Or A Side Hustle

Apple Podcasts Rate and Review for SpotOn Mick Hunt is the CEO of Premier Strategy Box, a strategy service provider that provides turn-key solutions for agencies wanting growth, management, and better profitability. He has over 18 years of experience and has successfully provided marketing expertise for various financial and insurance institutions. As CEO, Mick specializes in business development & networking, lead generation & digital platforms, CRMs, databases, agency management systems, and data analytics. Mick joins us to discuss how leaders should treat their businesses, and how much time and money they should put into strategizing. He explains how having a competitive mindset sets companies up for success. He discusses different marketing strategies and why email campaigns are still good lead sources. Mick also shares the importance of establishing a good and well-executed customer onboarding experience and why it’s critical to deliver pain statements to attract clients. "You're not in the insurance business; you're in the business of your niche markets." - Mick Hunt Today on Spot On Insurance: Where Mick grew up, his favorite sports, and his educational experience Why Mick wanted to work in insurance How much Mick knew about insurance before he joined the industry How a competitive mindset enables business success The challenges Mick faced when he started an agency Why Mick believes producers aren't in the insurance business What Premiere Strategy Box is about and the services they offer The best place to start your marketing campaign The importance of developing producers in your organization What the new customer onboarding experience is all about Learning to deliver pain statements to attract clients Key Takeaways: If your salespeople aren't competitive, they're not going to make it. Agencies are just doing marketing, but have nothing to do with who their ideal client is. People don’t go out shopping for insurance; they buy it when they need to. Having a mindset of being the best opens the path for success. Resources Mentioned: Patrick Bet-David Interview with Kobe Bryant Ep. 103: How an Insurance Pro Prepares for the Next Market Crash Connect with Mick Hunt: Premiere Strategy Box Mick Hunt on LinkedIn Email:[email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
9/27/202241 minutes, 33 seconds
Episode Artwork

Ep. 287: Ryan Sachtjen: Threeflow: The 1st Benefits Placement System

Apple Podcasts Rate and Review for Spot On Insurance Ryan Sachtjen is the Co-Founder and CEO of ThreeFlow, a company that’s described to be the first Benefits Placement System exclusively designed for employer benefits brokers & carriers. Ryan founded ThreeFlow to help eliminate administrative complexities that dominate the buying, selling, and managing of insurance products and services. Their goal is to streamline workflows between employer clients, brokers, and carriers. Before founding ThreeFlow, Ryan served as the Senior Stop Loss Specialist at Sun Life Financial, one of the largest insurance companies in the world.  Ryan joins us to discuss what ThreeFlow mission and the problems he wishes to solve in the insurance industry. He shares his experience in the corporate world, working with one of the largest insurance companies and explains the importance of intentionality when you want to launch a new product in any industry. Ryan discusses how ThreeFlow benefited from the pandemic, their growth rate, and how many people work with them now compared to two years ago. Ryan also shares his thoughts on where he believes legacy carriers are currently heading in regards to growth strategies. “Efficiency unlocks growth, growth unlocks workflows, and all those workflows unlocks intelligence.” - Ryan Sachtjen Today on Spot On Insurance: Where Ryan grew up, his childhood, and how he found his path to insurance Ryan's passion for fishing and the best way to fish for musky What Ryan observed about the employer benefits space Transitioning from the corporate world to building a tech startup The frustrations Ryan experienced while being part of a large company What ThreeFlow is and the products they offer Being intentional in the products and services your company provides How the pandemic accelerated their business growth What Ryan observed with transition rates between carriers in the last two years Ryan's thoughts on where legacy carriers are headed in terms of growth strategies Key Takeaways: Growing and learning is key. Big companies are stable and allow for growth, but they can be rigid on how fast you can grow. Connect with Ryan Sachtjen: ThreeFlow Ryan Sachtjen on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
9/20/202242 minutes, 3 seconds
Episode Artwork

Ep. 286: Michael Zalle: Using the Gig Economy to Reduce Risk & Save Money

Apple Podcasts Rate and Review for Spot On Insurance Michael Zalle is the CEO & Founder of YellowBird, a tech platform that helps businesses fill their environmental, safety, and health roles. They pride themselves on making it easy to sign up as a professional or business owner. Michael has extensive tech experience in the safety, health, and environmental markets. He’s a serial entrepreneur who built and successfully exited multiple companies over the last 25 years. Being a disabled person himself, Michael is also a Certified (8a) Disability Owned Business Enterprise Founder. Michael joins us to discuss what YellowBird is and the recruitment services they offer. He shares how he made his way into the insurance industry and how he didn’t let his disability get in the way of his dreams. He explains how YellowBird thrived during COVID-19, how they make sure their clients comply with OSHA, and the one hiring mistake that forced them to change their system. Michael also shares his thoughts on diversity and being a platform that acts on the problems detected by hundreds of insurance software. "We’re not a staffing company. We have talent-on-demand."- Michael Zalle Today on Spot On Insurance: The physical challenges that allowed Michael to develop in particular ways Not treating his disability as a burden Michael's thoughts on diversity in the workplace What drew Michael to the insurance industry The challenges YellowBird solves How YellowBird ensures clients comply with OSHA Where the name YellowBird came from What it's like to be a disability-owned organization How they got some tailwind during COVID-19 The most challenging event their organization experienced Key Takeaways: Safety doesn't sleep, so don’t hire people who might disappear when you need them the most. Resources Mentioned: Traction: Get a Grip on Your Business by Gino Wickman Connect with Michael Zalle: YellowBird YellowBird on Twitter Michael Zalle on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
9/13/202246 minutes, 48 seconds
Episode Artwork

Ep. 285: Chris Senkbile: A Policyholder Focused Platform

Apple Podcasts Rate and Review for Spot On Insurance Chris Senkbile is the Founder & CEO of Project Ferro, a commercial policyholder platform founded by brokers for brokers. They offer various products and solutions for brokerages, providers, and policyholders with the goal of improving renewal speeds by up to 75%. Chris began his insurance career in 2014 and has been named as one of the Insurance Business America’s Rising Stars in 2020. He is also the VP and Risk Consultant with UNICO Group, an insurance brokerage in Nebraska. Chris joins us to describe how Project Ferro got started and the problem they want to solve in insurance. He explains how Project Ferro can speed up renewals and help clients be more efficient in processing data. He discusses what it was like to start Project Ferro in the middle of the pandemic and where they expect to see themselves in five years. Chris also shares the number one challenge for brokerages and what sets Project Ferro apart from their competition. "The more we focus on creating solutions for the policyholder to engage with insurance, the more they get efficient in terms of processing information." - Chris Senkbile Today on Spot On Insurance: Chris' life as a country boy driving tractors Why Chris is fond of being active, playing sports, and manual labor How basketball paved the way for Chris to join insurance The origin story of Project Ferro's name What clients praise their company for The number one challenge for brokerages What sets Project Ferro apart from the competition Having a bootstrap mindset as a company Being selected in the Future Fellows Program Where Chris expects Project Ferro to be in five years Key Takeaways: The true value of a business is client retention. A lot of processes in insurance are repetitive. You have to identify what needs to be fixed in your chosen industry. Clients care about the value you bring, not the amount of paper you push in the brokerage. Resources Mentioned: ITC Vegas 2022 Ferro Leads The Charge In Insurtech Innovation Connect with Chris Senkbile: Project Ferro UNICO Group Project Ferro on LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
9/6/202249 minutes, 48 seconds
Episode Artwork

Ep. 284: Jamie Peers: Creating Order from Chaos

Apple Podcasts Rate and Review for Spot On Insurance Jamie Peers is the VP of Business Development and Partnerships at Synatic, a platform that offers ETL and powerful data integration. They work by modernizing and optimizing your company’s data management structure to keep you ahead of the competition. In his role, Jamie excels in improving business efficiency and is responsible for strategic partnerships. He has over 20 years of experience in the SaaS industry, works closely with sales and marketing teams, and is in charge of process implementation. Jamie joins us to discuss how Synatic revitalizes the way a business approaches its data, particularly its unused data. He shares what it was like to grow up in South Africa during the apartheid era and  how the business atmosphere shifted after the era ended. He explains how Synatic works for data integration and describes what it takes to properly solve a company’s data needs. He shares the common pain points their clients experience and what happens when they get a contract started. Jamie also explains how their company creates order out of the data of chaos and the nature of incremental growth as human beings. "Pick the thing that's creating the most chaos and you fix it." - Jamie Peers Today on Spot On Insurance: What it's like growing up in South Africa during the era of apartheid The business atmosphere in South Africa post-apartheid Working with aggregated and integrated data The complexities involved in solving your data needs Pain points their clients experience and the onboarding process How their software evolved with the requirements of their customers Creating order out of the data of chaos The nature of incremental growth as a human Key Takeaways There are a lot of data security software and companies out there, so it’s important you know what works best for your needs. Insurance agencies need more than small integration packages. You need to go on a journey to solve your data needs. Resources Mentioned: ITC Vegas Connect with Jamie Peers: Synatic Jamie Peers on LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
8/30/202236 minutes, 23 seconds
Episode Artwork

Ep. 283: William Gammon: 3 Cornerstones of a Successful Business

Apple Podcasts Rate and Review for Spot On Insurance William Gammon is the Principal Owner and Founder of Gammon & Associates. He helps serious business owners grow their list of clients, improve sales, and generate more revenue and profits quickly and efficiently. William is recognized for helping his clients exponentially grow their bottom line within 12 months without working more hours. With over 30 years of experience in the financial industry, William has honed his craft for building businesses and growing their leaders. He specializes in sales, marketing strategy, and individual and group coaching. William joins us to discuss the three cornerstones of a successful business. He shares how he discovered the benefits of coaching while playing chess against a grandmaster and discusses the best way for a company to stay afloat, especially during financial disruptions like COVID-19 or the Russia-Ukraine war. He explains the best way leaders can kickstart their marketing strategies and the importance of being transparent about risks, rewards, and business results. William also shares his wisdom on why more success often equates to more giving back. "One of the things losing teaches you is how to win." - William Gammon Today on Spot On Insurance: William's childhood and the moment his father asked him to move across the globe How William learned the importance of coaching from chess players William's chess skills and highlights How William got started in business coaching What William believes are the three cornerstones of a successful business The best way to turn clients into friends Being transparent about risks, rewards, and business results Why you should change your strategy with the times How business leaders should kickstart their marketing William's advice to those who are unsure about where they are professionally Key Takeaways: If you're not getting enough leads, you're not fishing in the right pond. Sometimes we don't see what's coming, but when it's here, we need to recognize it and be open to creating ways to do what's right. The biggest building block in any business is underpromising and overdelivering. Connect with William Gammon: Gammon & Associates William Gammon on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
8/23/202232 minutes, 31 seconds
Episode Artwork

Ep. 282: Jeff Radke: The Insurtech Revolution: DOA or just getting started?

Apple Podcasts Rate and Review for Spot On Insurance Jeff Radke is the Co-Founder and CEO of Accelerant, an insurance carrier that works exclusively with MGAs and Program Administrators. The company differentiates itself with what they refer to as aggressive transparency in each step of the process. Jeff has over 30 years of experience working in the insurance and reinsurance spaces and has held various C-suite positions across five international markets. Before co-founding Accelerant, he worked with Argo Group International Holdings for over ten years, holding the position of Group Head of Strategic Initiatives for the last two. Jeff joins us to describe what makes Accelerant unique from other carriers and what having aggressive transparency means. He shares what he learned as an intern at Guy Carpenter and how those lessons and experiences led him to where he is today. He explains Accelerant’s focus market and why they specifically cater to niche needs. Jeff also discusses his thoughts on data, the future of insurtech, and why their ideal member is a man named Stan. "Portfolios lose their way. They don't stay on the straight and narrow without a lot of effort." - Jeff Radke Today on Spot On Insurance: Jeff's childhood, his favorite hobbies, and how he found a career in insurance What Jeff learned from interning at Guy Carpenter Why Jeff liked working in the reinsurance industry The niche businesses they serve What Accelerant is  and why they specialize in niche categories How technology paved the way for their existing business model Where the name "Accelerant" came from What Jeff believes will be the future of insurtech Why insurance is more expensive than it needs to be Jeff's thoughts on the underutilization of data Who their ideal member is and why it's named Stan Key Takeaways: It's not okay for the data to be buried and rendered unusable. Lack of data transparency indirectly makes insurance expensive. Connect with Jeff Radke: Accelerant Phone: (210) 452 0249 This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
8/15/202245 minutes, 23 seconds
Episode Artwork

Ep. 281: Ty Harris: A Streamlined, Digital Approach for Home Insurance

Apple Podcasts Rate and Review for Spot On Insurance Ty Harris is the CEO & Co-Founder of Openly, an insurance company that provides premium homeowners insurance products. They have a unique, cutting-edge platform for independent agents that allows them to obtain a quote in just 15 seconds. Before starting Openly, Ty was part of Liberty Mutual Insurance for over 12 years, with eight years as Vice President of various departments. At Liberty, he led multiple pricing, product, innovation, and underwriting programs. He is also a fully-credentialed actuary. Ty joins us to describe how Openly distinguishes itself from competitors and how its system can produce quotes in 15 seconds. He shares his thoughts on flights, his passion for debates, and why he founded Openly. He explains the difficulties of finding your first investor and how it gets more accessible. He discusses how COVID-19 has shifted various industries to adopt hybrid working conditions and its effects on commercial spaces. Ty also explains why they built their platform for agents even though both consumers and agents can use it. "I want to minimize the number of times a human being has to go out and see a claim and disturb the customer as part of it." - Ty Harris Today on Spot On Insurance: Ty's thoughts on the current price of flights Ty's passion for debates and how he raises his kids When Ty gravitated toward being an entrepreneur The reason Ty started Openly Ty's career before he founded Openly What was lacking in the homeowner's market? Openly's remote-first approach to work How they managed their funding when they were starting the company How commercial spaces are being turned into residential units The future of dog insurance and claims The agent experience on the Openly platform Why they are agent-centric as a company Key Takeaways: If you're not careful, you can end up with coverage that doesn't cover certain exposures. Finding the first investor is always the hardest in starting a company. Connect with Ty Harris: Openly Ty Harris on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
8/9/202237 minutes, 44 seconds
Episode Artwork

Ep. 280: James Benham: How AI is Radically Changing the Future of Insurance

Apple Podcasts Rate and Review for Spot On Insurance James Benham is an entrepreneur, technologist, pilot, speaker, CEO, and podcast host. He is the Co-Founder of TerraClaim, a company that offers the latest cross-industry data analytics and benchmarking solutions. He also co-founded SmartCompliance, a tracking software that streamlines everyday processes by insurance professionals and is the host of The Insuretech Geek podcast, a show dedicated to the latest insurance technology news and innovations.  James joins us to describe business management best practices, especially regarding short and long-term goals. He shares what it was like growing up in Louisiana with Luddite parents, where his passion for programming started, and how it ultimately led to pursuing an insurance career. He discusses the future of claims management and how AI can streamline the various processes involved. James also describes the emotional rollercoaster of selling a business and shares his best advice on how to handle it. "You have to have a system that's prepared to handle a lot of unstructured data and structured data, and give you easy access to it." - James Benham Today on Spot On Insurance: What it was like growing up in Louisiana and being raised by Luddite parents How James found his passion for programming Pursuing a career in the insurance industry Why James always wanted to play the guitar Identifying when it’s the right time to sell a business Why you become wiser after a recession What James learned from his first start-up The type of challenges James’ team helps their clients solve The future of claims management Improving existing claims technology and data analytics What "Building Mad Scientists" is all about Why no one actually has ‘spare time’ James' advice for effective business management Key Takeaways: Every claims adjuster out there applies discretion to everything they do. You have to focus on the problems your company needs to address, not the next shiny object. It tests your mettle when you're starting a business, especially when you’re barely breaking even. Resources Mentioned: Entrepreneurs’ Organization MCAI Speaker Series - James Benham "Building Mad Scientists: Disrupt your Company with Technological Innovation" Connect with James Benham: James Benham Official Website JBKnowledge TerraClaim SmartCompliance The Insuretech Geek Podcast James Benham on Twitter James Benham on LinkedIn James Benham on Facebook This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
8/2/202245 minutes, 13 seconds
Episode Artwork

Ep. 279: William Herkelrath: How Blockchain is Transforming Insurance

Apple Podcasts Rate and Review for Spot On Insurance William Herkelrath is the Managing Director for Chainlink Labs, a fintech company that provides blockchain-based oracle solutions. They aim to help usher in a future where every contract is fair, transparent, and efficient. William has over 28 years of experience in sales, business development, and commercialization. His role as Managing Director revolves around product development, analytics, market planning and positioning, and team management.  William joins us today to discuss how blockchain will affect how every industry does transactions in the next few years. He shares how the renewable energy industry will capitalize on blockchain technology. He explains how Chainlink’s blockchain-based solutions work and the clients they can help. He describes how cryptocurrency enables more efficient logistics solutions than we have today. William also divulges what still excites him about blockchain. "Blockchain is being used in private forms, but it's also being used in public forms like insurance policies." - William Herkelrath Today on Spot On Insurance: How William's childhood revolved around tech Why William didn't want to pursue a career in tech and his current profession What working overseas taught William What Chainlink Labs is all about How blockchain will help streamline the insurance industry How farmers can benefit from Chainlink's services The uses of blockchain for logistics and supply chains What excites William about the blockchain How crypto can be a revolutionary concept in developing countries The future of solar energy insurance How William sees the future of blockchain and carbon insurance policies Key Takeaways: Blockchain can become a genuine source of truth in any transaction. Sooner or later, every company will have to publicize their carbon footprint. Resources Mentioned: NFTree Connect with William Herkelrath: Chainlink Labs William Herkelrath on Twitter William Herkelrath on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
7/26/202244 minutes, 29 seconds
Episode Artwork

Ep. 278: Teri Berschneider: 1 Stop Filing Solution for Governmental Data Exchange

Apple Podcasts Rate and Review for Spot On Insurance Teri Berschneider is the Director of Operations for NIC Insurance Filings, a digital solutions and payments company that partners with the government to make it more accessible. Teri has over 15 years of experience handling cybersecurity and enterprise-level IT projects of varying duration and sizes in both federal and state government sectors. She specializes in project management, cross-functional team management, and risk management. Teri joins us today to discuss NIC’s goal to become the go-to solutions firm for governmental data exchange. She describes her life in Hawaii and Montana and how hunting shaped her worldview. She explains what NIC is, its services, and its plan to make the government more accessible. She shares how NIC prevents fraud and protects clients from cybersecurity breaches. Teri also divulges how the pandemic affected the company and how they adjusted. "Part of ensuring valid filings and preventing fraud is to get data directly from the source—the insurance company." - Teri Berschneider Today on Spot On Insurance: The downsides of living in paradise Teri’s dreams as a kid in Montana What hunting taught Teri as a child How Teri joined NIC and her role as the Director of Operations What NIC and NIC Insurance Filings are How they recoup their investments Why they only work directly with insurance carriers The time needed to determine if a carrier is legitimate How the pandemic changed their business methods Key Takeaways: Most cybersecurity attacks happen through email. The only way to prevent fraud is by getting data directly from the source. Connect with Teri Berschneider: NIC, Inc NIC Insurance Filings Teri Berschneider on LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
7/19/202233 minutes, 38 seconds
Episode Artwork

Ep. 277: Patrick Zerarka: Sales Workflow Efficiency to Scale Revenue

Apple Podcasts Rate and Review for Spot On Insurance Patrick Zerarka is the Founder & CEO of EzyTise, a company that provides automation software with a particular focus on small businesses and sales organizations. Contrary to most automation software, their goal isn’t to replace the human aspect of your service, but to automate otherwise mundane or repetitive tasks such as checking email for leads. Patrick has over 20 years of experience managing small business operations and holding executive positions within independent insurance agencies. He specializes in software development, strategy optimization, and lead nurturing. Patrick joins us to discuss how EzyTise provides seamless automation without removing the human aspect of your business. He shares what it was like growing up in France and the transition he made when he moved to the United States. He explains the importance of automation when scaling a business and why it’s not the end-all, be-all solution to your organization’s process troubles. Patrick also describes the difficulty of being a new brand in an already large industry and why he believes most CRMs are outdated. "The best automation is the simplest automation you can do." - Patrick Zerarka Today on Spot On Insurance: Growing up in France and why they moved to the United States How Patrick went from working for Pfizer to working in insurance The future for independent insurance agents Why businesses should scale for the future How automation boosts a company's ability to grow and scale Why Patrick believes most CRMs in the industry are outdated The services their company offers beyond automation Case studies of agencies using their platform The processes involved in onboarding a new client Why branding is still an issue for their company Key Takeaways: Every business has a different business model, even if they sell the same thing. You can’t scale without automation, but automation isn’t the solution to everything. Commissions have been diminishing for the past 10 years. The insurance industry is all about relationships. Resources Mentioned: Zapier Ep. 257: Luis Pino: Increasing Agencies’ Revenue with Intuitive Software Connect with Patrick Zerarka: EzyTise EzyTise on LinkedIn Patrick Zerarka on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
7/12/202241 minutes, 41 seconds
Episode Artwork

Ep. 276: Joshua Rogove: How to Make Money with a Wrap-up

Apple Podcasts Rate and Review for Spot On Insurance Joshua Rogove is the President of Consolidated Risk Solutions (CR Solutions), a company that administrates insurance wrap-ups. As President, Joshua establishes a client-first, agile culture conducive to innovative thinking. He is a certified Construction Risk and Insurance Specialist and a licensed broker. Before joining the CR Solutions company family, Joshua was AIG’s New York Regional Manager for their Construction Risk Management Group.  Joshua joins us to describe how wrap-ups work and how they produce revenue. He explains the services CR Solutions offers and why he decided to pursue a career in such a niche industry. Joshua shares what it was like joining a small sector at the height of the 2008 crash and why the company fared better during the pandemic. He also discusses the importance of updating your tools and programs and why you should always connect with your client's specific software.  "In wrap-ups, unlike traditional insurance that has annual anniversary dates, the insurance carrier and everyone is committing to a multi-year policy period." - Joshua Rogove Today on Spot On Insurance: Joshua’s career at AIG Joshua’s hobbies and why he wanted to focus on golf A crash course on wrap-ups Understanding what a wrap-up is in insurance What CR Solutions is and the services they offer Joshua's thoughts on entering a niche environment in 2008 The difference between the crash of 2008 and the pandemic How CR Solutions’ services evolved over time The importance of connecting with their client's tools and software Why CRS continues to invest in software Key Takeaways: A software is only good if it’s always updated. Admin is the most important part of the construction project, but it’s still just part of the process. Connect with Joshua Rogove: CR Solutions WRAP Joshua Rogove on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
7/5/202239 minutes, 7 seconds
Episode Artwork

Ep. 275: Simon Severino: 3 Levers to Double Revenue

Simon Severino is the Founder of Strategy Sprints, a business advising and consulting company that helps business owners double their revenue in just 90 days. They aim to help clients scale faster and innovate in finding new solutions to old problems. Simon also wears the hat of Business Strategy Advisor to various companies such as Forbes Business Council, Silicon Valley Blockchain Society, and Consilience Ventures. Simon joins us to share what it was like growing up in Italy and how he found his entrepreneurial spirit. He describes how he helps clients double their revenue and the three steps involved. He explains how you can find business bottlenecks and what to do when you’re the bottleneck. He explains what it means to ‘fall in love with the problem, not the solution’ and why he believes this should be every entrepreneur’s motto. He discusses the three CEO habits everyone should have and the difference between agile companies and rigid companies. Simon also shares the importance of building your business to become recession-proof and why he doesn’t believe in the term “future.” "You eliminate key-person bottlenecks and there is no limit." - Simon Severino Today on Spot On Insurance: What Simon learned in Italy growing up Where Simon found his passion for entrepreneurship Establishing a business with no bottlenecks Why entrepreneurs should "fall in love with the problem” instead of the solution Future-proofing your company by focusing on the problem Simon's strategies for doubling your revenue How to identify bottlenecks in your business What you can do if you are the bottleneck The three CEO habits everyone should have The difference between agile and rigid companies Building your business to become recession-proof Why Simon thinks the future is just an illusion Key Takeaways: Entrepreneurs are unemployable and were made to build products. The problem will be around forever, but the solution will change over time. As entrepreneurs, where we freeze is not knowing what to fix next. Connect with Simon Severino: Strategy Sprints Strategy Sprints on YouTube Strategy Sprints on LinkedIn Email: [email protected] Book: Strategy Sprints: 12 Ways to Accelerate Growth for an Agile Business This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
6/28/202237 minutes, 9 seconds
Episode Artwork

Ep. 274: Jeff Harris: Digitizing Your Submission Process

Apple Podcasts Rate and Review for Spot On Insurance Jeff Harris is a Co-Founder and the President of Appulate, an insurtech company that promotes digital insurance distribution between carriers and their retail partners. Currently, over 80,000 agency locations use Appulate for renewals and applications. Jeff helped create Appulate when he realized automation was becoming a need more than a want in insurance. He also has extensive expertise in all things insurance, digital distribution, staff augmentation, and recruitment. Jeff joins us to discuss what Appulate is, its services, and how it streamlines the agent experience. He describes where his entrepreneurial passion started and what inspired him to start Appulate. He explains how the pandemic affected their business, how they continued to work with clients, and the changes they have made since the pandemic. He shares the future of independent agents and how they threaten established agencies. Jeff also describes some of the silver linings of the pandemic, particularly on appreciating Mother Nature. "The good parts of the agency management system are those that allow an agency to manage their book of business." - Jeff Harris Today on Spot On Insurance: How supportive Jeff's family was of his entrepreneur dreams How Jeff was introduced to the insurance industry Is it easier to be an entrepreneur in insurance today? The problems most agency management systems have How Appulate improves the agent experience The time-saving benefit of using their system How the pandemic impacted Jeff's team and how they continued working with clients Bootstrapping as an entrepreneur and its advantages during a down-turn The future of agencies and insurance entrepreneurship How the gig economy will pressure the insurance industry How the pandemic benefited people from a lifestyle perspective Key Takeaways: Today's industry is more complex, especially with how fast technology changes. The insurance industry has aged tremendously and it's looking for younger workers. Connect with Jeff Harris: Appulate Jeff Harris on LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
6/21/202245 minutes, 56 seconds
Episode Artwork

Ep. 273: Philip Charles-Pierre: Commercial Quoting for Today’s Agent

Apple Podcasts Rate and Review for Spot On Insurance Philip Charles-Pierre is the CEO of Semsee, a technology company focused on digitizing the slow and manual process of getting commercial insurance for small- and medium-sized businesses. Semsee is working towards partnering with other insurance tools designed to help agents and their respective clients. Before becoming CEO of Semsee, Philip was SVP of Distribution for Smarter Agent, a real estate company. He holds a Master’s degree in Philosophy of Religion from Harvard University and volunteers on the External Board for UNC-Chapel Hill Sonja Stone Center. Philip joins us to share how Semsee optimizes the agent-client experience. He shares why he wanted to become a politician and what made him choose a career in insurance. He explains why agents will always be relevant in the insurance industry and describes how Semsee plans to use client data to make the insurance process as seamless as possible. Philip also shares why having more business means more opportunities to solve problems. "The agent needs to evolve for the better." - Philip Charles Pierre Today on Spot On Insurance: Phillip's ties in Haiti and his political aspirations as a child Why Phillip enjoys the insurance industry The importance of agents in the insurance buying process How the role of agents needs to adapt in today's market What sets their company apart from the competition The power of data and how to properly utilize it Why having more business means more problems to solve Key Takeaways: The insurance industry is stable and recession-proof Today, the agent distribution is more critical than ever. Insurance is all about relationships. Connect with Philip Charles Pierre: Semsee Semsee on LinkedIn Philip Charles-Pierre on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For Spot On Insurance and share your favorite episodes with friends and colleagues!
6/14/202231 minutes, 14 seconds
Episode Artwork

Ep. 272: Manish Bhatt: Online Ease with Advisor Expertise

Apple Podcasts Rate and Review for Spot On Insurance Manish Bhatt is the CEO & Co-Founder of Plum Life, an insurance company that aims to simplify insurance management and policy selling through its all-digital platform. Plum Life proudly describes its platform as designed to replicate an advisor's personal attention and service. With over 25 years of experience, Manish has found his way into various leadership roles across the insurance industry, leading up to the founding of Plum Life in October 2020.  Manish joins us to describe how Plum Life will disrupt the insurance industry through its advisor-like platform. He shares what it was like to grow up as a first-generation Indian immigrant and why he preferred a business career over a medical one. He explains the importance of advisors in the insurance industry. He discusses how Plum Life works and the pain points it solves. Manish also describes how the pandemic changed the way clients buy insurance and other policies. "Advisors are the heroes of the insurance industry."- Manish Bhatt Today on Spot On Insurance: Why Manish pursued a career in insurance and his interest in business What life was like being a first-generation Indian immigrant Why Manish didn't like the idea of being a doctor What agents should do to stay relevant  Sales pressure and getting a client excited about insurance What Plum Life does differently from its competition The pain points their company solves for clients and advisors Why they tried to sell insurance at Walmart How the pandemic changed the insurance buyer's experience The projects Plum Life will use with the money they’ve raised Key Takeaways: The insurance industry is a relationship business. Insurance is for everybody to have regardless, of financial status. Advisors are at the center of the insurance process. Connect with Manish Bhatt: Plum Life Manish Bhatt on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For Spot On Insurance and share your favorite episodes with friends and colleagues!
6/7/202229 minutes, 21 seconds
Episode Artwork

Ep. 271: Stacey Giulianti: How One Carrier Succeeds in the Florida Market

Apple Podcasts Rate and Review for SpotOn Stacey Giulianti is the Chief Legal Officer at Florida Peninsula Insurance Company. Founded in 2005, the Florida Peninsula Insurance Company provides comprehensive multi-peril insurance for homeowners at competitive pricing through its extensive network of independent agents. Stacey oversees the company’s Claims, Special Investigations, and Legal Departments. As an attorney, Stacey has also been a member of The Florida Bar and The Maine Bar since 1993 and 2018, respectively. Stacey joins us to discuss why Florida is a tough market for big carriers and why medium-sized carriers like the Florida Peninsula Insurance Company thrive. He explains why growing up in Florida was exciting and discusses his hobbies and experience as a sports announcer. He explains the difference between the American rule and British rule in litigation and how it affects Florida premiums. Stacey also shares what he wants Florida homeowners to know regarding their state’s lawsuits and those who abuse the system. "The reason there are more medium-sized carriers in Florida is because it's difficult." - Stacey Giulianti Today on Spot On Insurance: Why growing up in Florida as a kid was an exciting time for Stacey Stacey's exposure in sports as an announcer How Stacey joined the insurance industry Why Florida is a state where many carriers don't succeed The unique things in Florida that cause so many companies to fail The difference between the American rule and British rule in lawsuits Claims and other insurance statistics in Florida Managing catastrophe claims in Florida Are Florida homeowners aware they're shouldering frivolous lawsuits Key Takeaways: Florida represents 8% of the homeowners claims in the country, but 76% of insurance litigation. Many carriers in Florida cannot succeed. The fact that it's difficult for carriers to succeed in Florida makes it conducive for mid-sized carriers over large ones. In 2021, Florida insurance companies had $1.6 billion in underwriting losses. Connect with Stacey Giulianti: Florida Peninsula Insurance Company Edison Insurance Stacey Giulanti on LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
5/31/202242 minutes, 2 seconds
Episode Artwork

Ep. 270: Jason Keck: Simplify Insurance Submissions For Your Clients

Apple Podcasts Rate and Review for SpotOn Jason Keck is the CEO & Co-Founder of Broker Buddha, a platform that helps agents streamline the customer experience and operations. The platform has various tools that let you automate tasks, send forms with pre-loaded information, and reduce administrative steps. Jason has over 20 years of experience in technological entrepreneurship, which he credits to serving as a business development head and his Computer Science degree from Harvard. Jason joins us to discuss where Broker Buddha is right now since we last spoke with him and how they held their line during the pandemic. He shares his passion for sports, the athletes he’s played with, and his thoughts on today’s quality of education. He describes how Broker Buddha can streamline agent services and the tools that are available. Jason also explains their White Glove Service and his thoughts on Blockchain. “We focus our solutions around helping agents with the client digital experience.” - Jason Keck Today on Spot On Insurance: Jason's passion for sports and the pro athletes he's played with Jason's thoughts on the current quality of education The motivation behind starting Broker Buddha How the pandemic impacted Broker Buddha The lessons Jason learned in building something new in any industry The market that Broker Buddha focuses their solutions How agents would use their platform Broker Buddha’s White Glove Service Incorporating blockchain technology into their solutions and workflow Key Takeaways: Find one customer segment that has a problem you can solve. Build a business around that and do it successfully. Then, expand. In order to be successful, we have to keep adapting and evolving to what is going on day-to-day. Resources: Episode 81: Broker Buddha Founder Shield Connect with Jason Keck: Broker Buddha Jason Keck on LinkedIn Email: [email protected]  This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
5/24/202235 minutes, 55 seconds
Episode Artwork

Ep. 269: Natasha Hansen: Injecting Joy & Humor into Your Work Life

Natasha Pearl Hansen is a comedian, creator, and Guru at GloveBox, an insurance platform solution designed for independent agents to maximize scalability. In addition to working as a Guru at GloveBox, Natasha is a certified comedian and actor with extensive experience in stand-up and directing shows. Natasha used the date of her canceled wedding as an opportunity to produce her first comedy special,” I Was Supposed To Get Married Today…” Natasha joins us to discuss the life of a comedian, the work involved, and her experience in the entertainment industry. She discusses the people who influenced her humor and how she uses it to form relationships with insurance clients. She explains why she started working with GloveBox and the services it offers. Natasha also shares the purpose of her platform, My Break Up Registry, and what prompted her to create it. "Development is hard. When you're building things you have to make sure the blocks are built properly, so nothing falls apart underneath." - Natasha Pearl Hansen Today on Spot On Insurance: Natasha's career as a comedian and when she joined the insurance industry How humor influences people over manipulation Transitioning from comedy to working for an insurance company What life was like while working as a comedian for a decade Hosting a comedy special the day her wedding was canceled What prompted her to start My Break Up Registry How her business ventures impacted her comedy career Natasha's day-to-day routine as comedian and GloveBox Guru The pain point GloveBox wants to solve.  Key Takeaways: Humor bridges social gaps faster than manipulation. Struggle can bring out the most creative part of you.
5/17/202243 minutes, 34 seconds
Episode Artwork

Ep. 268: Andy Yeoman: Using big data & AI to Improve Loss Ratios

Andrew Yeoman is the Chief Executive Officer & Co-Founder of Concirrus, an insurance software company based in London that provides a platform that empowers underwriters and brokers with insights and rating factors through AI. The platform works primarily by interpreting behavioral data from predictive models, which can outperform traditional risk assessment and underwriting techniques. Before co-founding Concirrus, Andrew held executive positions in various software companies, including Kudo Insurance. Andrew joins us to discuss how their platform provides more accurate insight into risks and utilizes behavioral data. He explains why behavior is the best indicator of risk, how climate change can affect it, and its various outcomes. He describes what led to the founding of Concirrus and the pain points they wish to address. Andrew also discusses the need for algorithms to help sort through important data and shares what’s next in the pipeline for their company. "The fascinating thing about behavior is not only is it a better indicator of risk, it's a lead indicator of risk." - Andrew Yeoman Today on Spot On Insurance: Andrew's life as a child in West London, his passion for golf and entrepreneurship Why it was bad luck when Andrew wound up in insurance How their AI works with fleet behaviors to predict claims Why behavior is the best indicator of risk Rising natural disasters, climate change, and how it affects behaviors and outcomes Being overwhelmed with data and needing algorithms to help sort the important ones Andrew's ideal carrier and their pain points. What's next for Concirrus? Key Takeaways: 90% of the world's risks are uninsured right now. We live in an age where we're simply overwhelmed with data.
5/10/202234 minutes, 1 second
Episode Artwork

Ep. 267: Tony Steuer: How’s Your Financial Wellness?

Apple Podcasts Rate and Review for SpotOn Tony Steuer is a financial preparedness advocate, podcaster, and Paperwork’s Head Financial Wellness Advocate. Paperwork is a holistic financial wellness solution app that helps you organize and take control of your financial life in the easiest way possible. Tony advises the Paperwork team on all things related to financial wellness content and strategy, and identifies and executes partnerships and distribution opportunities. Tony is also the host of The Tony Steuer podcast, where he has conversations with financial literacy advocates.  Tony joins us to discuss what Paperwork can do for your financial wellness. He shares his interests as a child and why he pursued a career in financial services. He explains his definition of financial wellness and how to measure it. He describes the benefits of using a financial app over a financial book and the opportunities financial literacy opens. Tony also discusses why people don’t always get life insurance and shares his best tip on financial wellness. "Financial wellness goes beyond financial literacy." - Tony Steuer Today on Spot On Insurance: Who Tony is, where he grew up, and what he aspired to be as a child Why Tony wanted to major in finance What Tony believes is the definition of financial wellness What to take into account when determining a person's financial wellness How financial literacy lets a person start or change their opinion Why a financial app can be more effective than a financial book The security Tony's platform offers What the Paperwork app can do for customers regarding notifications Tony's #1 tip on financial wellness Key Takeaways: We need to make that decision to learn about money and to take action on that. Things that fall through the cracks are what matters to people. Connect with Tony Steuer: Tony Steuer official website Paperwork The Tony Steuer Podcast Tony Steuer on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
5/3/202224 minutes, 11 seconds
Episode Artwork

Ep. 266: Hadi Radwan: Income Protection for All

Apple Podcasts Rate and Review for SpotOn Hadi Radwan is a serial entrepreneur, venture builder, and insurtech expert. He is the Co-Founder of Asteya, an insurance company that aims to make income insurance accessible to everyone regardless of gender, income, or age. Hadi has over 15 years of experience in managing, creating, and developing growth strategies for start-ups and large organizations. As a venture builder, Hadi specializes in new market entry, multiple discipline leadership roles, growth hacking, and capital raising. Hadi joins us to discuss why people should look into disability insurance more than they do life insurance.He explains statistics regarding work-related injuries and disabilities, and how it is different for men and women. He describes the right mindset when buying an insurance product and what he thinks the industry does backward. Hadi also shares where the name “Asteya” came from and what’s in store for their company in the future. “We're over prepared for death, but not for an accident.” - Hadi Radwan Today on Spot On Insurance: Hadi's hobbies and his passion for biohacking Growing up in Lebanon and finding his way into insurance What Hadi noticed insurance does backwards Where the name of their company came from and what it means The right mindset to have when buying insurance Why people should be more worried about disability than death The insurance product people need more than life insurance What the stats suggest regarding work-related accidents and disabilities The difference between short-term and long-term disability insurance Why insurance for women is more expensive What's in the pipeline for Asteya? Key Takeaways: Women have a 54% chance of being seriously ill or injured during their working years. The reason people don't buy disability insurance is because they don't know it exists. Connect with Hadi Radwan: Asteya Asteya on LinkedIn Hadi Radwan on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
4/26/202240 minutes, 1 second
Episode Artwork

Ep. 265: Rao Tadepalli: Using Big Data, IoT & Blockchain in Your Digital Transformation

Apple Podcasts Rate and Review for SpotOn Rao Tadepalli is the Founder & CEO of DigiTran, an InsurTech company that specializes in digital transformation. They help insurance companies innovate their legacy systems to digital and emerging technologies. Rao has over 30 years of experience working in insurance and has held executive positions since 1992. Rao also has extensive experience in core system transformation, property & casualty insurance, and computer science, among other skills. Rao joins us to discuss why legacy systems prevent digital transformation and explains how DigiTran helps insurance companies transition into digital systems and platforms. He shares his experience with working in various countries and what he’s learned from all his travels. He describes the insurance industry in India and why it’s still in its infancy. Rao also discusses the qualities an insurance leader needs to succeed in this industry. "Legacy systems are the biggest obstacle for digital transformation." - Rao Tadepalli Today on Spot On Insurance: Rao's childhood, growing up in India, and his fondness for computer science and engineering How Rao found a career in insurance Rao's travel experience and his thoughts on the various countries he's lived in The new developments we can expect to see in insurance What the FinTech and InsurTech industries are like in India Why insurance's profitability is measured differently compared to other major industries The qualities a leader should possess in insurance The problem with legacy systems and how it affects digital transformation How DigiTran helps carriers and the services they offer Key Takeaways: COVID-19 accelerated digital transformation. You cannot have digital transformation as long as you have ancient backend systems. Most people outside the insurance industry are disappointed at how long a sale can take. Connect with Rao Tadepalli: DigiTran DigiTran on LinkedIn Rao Tadepalli on LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
4/19/202243 minutes, 10 seconds
Episode Artwork

Ep. 264: Alan Ringvald: The Importance of Accurate Industry Classification

Apple Podcasts Rate and Review for SpotOn Alan Ringvald is the CEO at Relativity6, a company that offers accurate and fast industry classification through automated 6-digit NAICS codes and company checks. They also provide services that let businesses predict customer behavior accurately. Before founding Relativity6, Alan founded 3 other companies and was also part of Google’s partnerships team focused on monetization and implementation. Alan has extensive knowledge of digital marketing, digital strategy, and Google analytics. Alan joins us to discuss why industry classification is essential and how Relativity6 helps bridge some of the gaps with AI and machine learning. He shares the company’s recent projects and milestones and explains why you should not purchase third-party data, but instead make one from scratch for your business. Alan also discusses the limitation of the NAICS and how blockchain technology can potentially boost their business growth. "The world today relies on these databases to provide company information." - Alan Ringvald Today on Spot On Insurance: Alan’s passion for healthy foods and working with Tom Brady Alan's unique experience during his honeymoon last year What Relativity6 is currently up to today The gaps Alan's company fills regarding classifying businesses Why you shouldn't buy third-party data The limitations of the NAICS What their program can and cannot solve at the moment The number of countries Alan and his team receives data from Blockchain and how it will impact the way we do business transactions Resources Mentioned: Ep. 194: Predicting Customer Behavior North American Industry Classification System Key Takeaways: Open-sourcing your programs can help expedite your business' data gathering strategies. AI will help automate the mundane and repeatable, but humans will still be needed to process complex insurance processes. Connect with Alan Ringvald: Relativity6 Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
4/12/202243 minutes, 15 seconds
Episode Artwork

Ep. 263: Brett Ashley McKenzie: Opening the C-Suite to Women

Brett Ashley McKenzie is the Senior Communications Manager at Foresight Commercial Insurance, the first InsurTech company specializing in commercial coverage with a focus on the middle market. Before signing with Foresight in 2021, Brett worked for John Kerry during his presidential run in 2004, as a contributing blogger to The Huffington Post, and managed Zurich North America’s Marketing, Social Media, and Media Relations. Brett is also the host of the High Tea with Monsters, Rebel Scum, and Vigilantes podcast, where she talks about her favorite TV shows. Brett joins us to discuss the gender disparity in executive positions across the industry and the shift towards women in C-Suite positions. She describes her role at Foresight, her writing passion, and what it was like being John Kerry’s media booker. She explains how the term “InsurTech” will one day become an industry of its own and the importance of empowering women to step into leadership roles. Brett also shares the mental effects of being in an unhealthy work environment and how to tell if it’s time to resign. "Tech itself is not a female-dominated space." - Brett Ashley McKenzie Today on Spot On Insurance: Where Brett grew up, her writing passion, and her favorite pizza Brett's experience working on John Kerry's campaign How Brett transitioned to working in insurance What it's like going to an all-girl school growing up Brett's role as Senior Communications Manager at Foresight Differentiating InsurTech from the rest of the industry Empowering women into more leadership roles Instilling confidence in women to go for positions where they don't check all the boxes Fighting gender discrimination and other forms of minority stereotypes When you should consider resigning  Brett's toy hobby, her collection, and her favorite shows Key Takeaways: Female-founded tech startups get less investments than male-founded startups. Women should not expect themselves to act as men. Mentorship is important in your career. Resources Mentioned: Ep. 193: Eric Ummel: Insurance Just When You Need It Ep. 213: From Legacy Carrier to Insurtech Insurance Conversations in Black & White: Mother & Daughter Perspectives On The Industry Connect with Brett Ashley McKenzie: Foresight Commercial Insurance Foresight Commercial Insurance on LinkedIn Brett Ashley McKenzie on LinkedIn High Tea with Monsters, Rebel Scum, and Vigilantes podcast This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
4/5/20221 hour, 12 minutes
Episode Artwork

Ep. 262: Rudi Steyn: How to Successfully Implement a Service Oriented Architecture

Rudi Steyn is the Chief Technology Officer (CTO) at CoTé Software & Solutions, a tech company that offers management SaaS solutions for all industries. Their main office is in Australia, but they also have offices in the US and Singapore. As CTO, Rudi sets the roadmap for its various services and assists in its Digital Customer Experience strategies. Rudi also endorses the latest service for agencies called AGENCYMATE. AGENCYMATE is a platform that serves as a virtual extension of an agency to provide various marketing and sales solutions.   Rudi joins us to discuss his role as CTO and how AGENCYMATE supports agencies, big or small. He shares what it was like  growing up in South Africa and the differences he noticed in lifestyles when he moved to Australia. He explains how he joined the insurance industry and how the pandemic made industries leap into a more digital future. Rudi also describes the changes we need to make regarding management styles and why hackers no longer target computers as much as they target people. "Management style has to change. We should change our focus from management-based to outcome-based." - Rudi Steyn Today on Spot On Insurance: Growing up in South Africa How sports taught Rudi how to work with different kinds of people The differences between living in South Africa and Australia Why Rudi pursued a career in insurance Rudi's everyday responsibilities as a CTO What AGILE and Scrum brought to the technology world How Service-Oriented Architecture (SOA) helps distribute the computational logic of the system What Rudi classifies as a digital experience Why hackers are now targeting humans over computers Reinforcing a culture of cybersecurity in your organization The experience clients can expect when using AGENCYMATE What businesses should focus on following a pandemic The driving factors behind The Great Resignation How the pandemic demanded a change in management styles Key Takeaways: Not having the ability to fail fast, learn, and pivot is hampering a lot of organizations. Everything has gotten faster and we're still time-poor as a collective.
3/29/202244 minutes, 35 seconds
Episode Artwork

EP. 261: Megan North: Hidden Liabilities Affiliated with Cyber Crime

Megan North is the Vice President of the AmWINS Group, the country’s largest distributor of specialty insurance products and services. With the current rise of cybercrimes and cybersecurity risks, Megan specializes in analyzing and providing cybersecurity solutions tailored to your organization's needs. She earned her MBA at the University of Mississippi and is a Registered Professional Liability Underwriter. Megan joins us to share the insurance solutions AmWINS provides for all things cyber. She describes why she pursued a career in insurance and discusses why cybercriminals prefer smaller businesses and how it can affect larger companies. She explains the meaning behind Silent Cyber and how it applies to your policies. Megan also shares how leaders can cultivate a culture of cybersecurity awareness. “The threats we see on the cyber landscape are continually evolving. Insurance, being risk-transfer, is always one-step behind.” - Megan North Today on Spot On Insurance: The cyber side of insurance Why Megan pursued a career in insurance Why an insurance career opens a lot of networking opportunities The silent cyber challenges brokers face in the insurance industry Different types of laws signed due to cybersecurity risks What is Silent Cyber in insurance? Risks and liabilities of cybersecurity for small and large businesses How leaders can enforce a culture of cybersecurity within their organization What it takes to market a cybersecurity product How to guarantee your coverage is the best for clients Key Takeaways: Cybercriminals often attack low-hanging fruit or small businesses. Laws are continuously evolving to meet the demands of cybersecurity and risk.
3/22/202245 minutes, 40 seconds
Episode Artwork

Ep. 260: Ian Schnoor: Strategic Planning & the Role of Financial Modeling

Apple Podcasts Rate and Review for SpotOn Ian Schnoor is the President & Founder of the Financial Modeling Institute. FMI provides products and services to financial modelers, but they’re mostly known for administering three levels of financial modeling certifications. With over 20 years of experience in the financial industry, Ian specializes in financial modeling, valuation, and asset management, among other skills. Ian is also a certified Advanced Financial Modeler, a Chartered Financial Modeler, and a Chartered Financial Analyst. Ian joins us to discuss what financial modeling is and why it’s critical for expanding a company or an insurance agency. He explains the role of financial modeling in corporate decisions across multiple industries and describes the trends he notices in employee retention. He shares the different skills required to become an expert in financial modeling. Ian also discusses the career opportunities available for those who specialize in financial modeling. “Almost every critical decision that needs to happen in the world of business should be happening off the back of a financial model.” - Ian Schnoor Today on Spot On Insurance: Ian's professional background and his favorite wine Financial modeling amidst the Great Reshuffle The trends Ian sees in the training space and volatility in employment The definition of financial modeling The role of financial modeling in decision making and the insurance industry Different soft and technical skills needed to understand financial modeling Common pitfalls involved in building financial models Why business owners often feel they don't need financial models The job opportunities available to those who specialize in financial modeling The best way to prove a person's financial modeling skills Products and exams they can provide for financial modeling Key Takeaways: A financial model specialist has more than just a few skills as the type of work they do is complex and critical for the growth of a company. The best financial model should not be bulky or messy and, more importantly, challenging to understand. Connect with Ian Schnoor: FM Institute FM Institute on LinkedIn FM Institute on Twitter Ian Schnoor on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
3/15/202247 minutes, 7 seconds
Episode Artwork

Ep. 259: Jonathan Matus: Zendrive: Auto Insurance Reimagined

Apple Podcasts Rate and Review for SpotOn Jonathan Matus is the Founder & CEO of Zendrive, an auto insurance company that integrates data analytics and AI, providing insurance solutions towards a future where driving and phone use are ubiquitous. He holds over 35 patents and contributed to today's Android and the Facebook mobile app. As the leader of an Insurtech company, Jonathan specializes in team building, human-centered design, and machine learning. Jonathan joins us to share how Zendrive revolutionizes how we look at driver safety through mobile sensor data. He discusses how the idea behind Zendrive came to life and the companies he worked for in the past. He explains the need to be mission-driven as a start-up company, especially when faced with adversity. Jonathan also describes how the future of autonomous transportation will have a strong focus on customized traffic and driver data. “Driving behavior is going to be driven by sensors: quantifiable, and measurable.” - Jonathan Matus Today on Spot On Insurance: Why the pandemic made Jonathan relocate with his family Jonathan's experience with working on the Android operating system Realizing Big Tech's business is all about advertising The risks associated with smartphone usage Where the idea for Zendrive started and where it is today Being there for the mission as a start-up company Why autonomous vehicles can be fragile How Zendrive looks at the future of transportation The practical applications of Zendrive as an insurance model How AI becomes a game-changer in auto insurance Key Takeaways: At the end of the day, Big Tech is in the business of advertising and the end users are the product. There's a lot of hype around connected cars, but connected cars are still nascent. Connect with Jonathan Matus: Zendrive Jonathan Matus on LinkedIn Jonathan Matus on Twitter This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
3/8/202252 minutes, 15 seconds
Episode Artwork

Ep. 258: Natassia Matin: The Epidemic of Ghosting in the Hiring Process

Apple Podcasts Rate and Review for SpotOn Natassia Matin is the Founder and CEO of Digital Talent Sherpas, a recruiting firm that helps insurance companies find the right talent for their current and long-term goals. They have a pool of commercial wholesale insurance brokers, account executives, brokerages, and inside brokers. Natassia is also the company’s Talent Sherpa, responsible for streamlining systems focused on talent acquisition. Natassia joins us to discuss how their company manages to find the right candidate in an industry that’s constantly trying to keep up with the latest in tech and innovation. She shares how she entered the insurance industry and what made her pursue a career in recruitment. She explains the ghosting problem in recruitment and how it worsened in the last decade. Natassia also shares some of the speakers and books that helped elevate her recruiting and networking skills.  "Recruiting is flawed at two junctures: the recruiter and the feedback." - Natassia Matin Today on Spot On Insurance: Where Natassia was born and what life was like in the Middle East What fasting can do for your body Campaigning for a job position as a woman How Natassia began working in insurance The problems in recruiting Natassia has observed in her career Why recruiters ghost their candidates How AI can help you with recruiting suitable candidates Natassia's advice to introverted candidates What attracted Natassia to Tony Robbins What caused the Great Resignation movement Key Takeaways: 75% of individuals in the insurance industry are over the age of 60. Power has shifted from companies to consumers; from employer to candidate. Resources Mentioned: Book: Man's Search for Meaning by Viktor Frankl Book: Think and Grow Rich: The Landmark Bestseller Now Revised and Updated for the 21st Century Book: The Evelyn Wood Seven-Day Speed Reading and Learning Program Tony Robbins Connect with Natassia Matin: Digital Talent Sherpas Digital Talent Sherpas on LinkedIn Natassia Matin on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
3/1/202248 minutes, 50 seconds
Episode Artwork

Ep. 257: Luis Pino: Increasing Agencies’ Revenue with Intuitive Software

Apple Podcasts Rate and Review for SpotOn Luis Pino is the CEO & Founder at Agentero, a company that seeks to empower independent insurance agents with their intelligent and intuitive insurance ecosystem and tools. Luis founded Agentero with the intent of supercharging agents with technology, instead of having it replace them. Before founding Agentero, Luis was part of CoverWallet, a company that allows businesses to obtain commercial insurance quickly.  Luis joins us to describe Agentero’s purpose and how it can enhance the insurance buying and selling experience. He shares his life growing up in Spain, living across Europe, and how he joined the insurance industry. He discusses his experience as an entrepreneur and shares advice for those who want to start their own business. Luis also explains the importance of understanding data analytics as an agent. "Technology is here to supercharge agencies, not to replace them." - Luis Pino Today on Spot On Insurance: Living all over Europe and Luis' early years in Spain How Luis leaped into the insurance world Why you don't choose a career in insurance as much as it chooses you The experience that helped Luis become a better entrepreneur Agentero’s core value and how it develops team culture Steps future entrepreneurs can use to succeed in business The motivation behind starting Agentero The efficiency improvements agencies can expect from Agentero Working through the most difficult challenges as an entrepreneur Data analytics and its importance in knowing your market as an agent Key Takeaways: Second-time entrepreneurs have an easier time to succeed. It's usually insurance that comes up to you – not the other way around. Connect with Luis Pino: Agentero Luis Pino on LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
2/22/202241 minutes, 6 seconds
Episode Artwork

Ep. 256: Judith Pila: Insurance Education & Awareness in Africa

Apple Podcasts Rate and Review for SpotOn Judith Pila is an insurance expert, insurance blog writer, and the founder of Insure Africa. Insure Africa is a Nigerian company driving insurance inclusion through literacy, education and awareness across Africa. As the founder, Judith is in charge of leading the company’s strategic plans and their insurtech integration and innovation. Judith is also one of the contributing experts for Insuranceopedia, one of the largest resources for insurance education.  Judith joins us to discuss the goal of Insure Africa and why she chose a career in insurance. She shares the typical life of a Nigerian child and why being computer literate was a rare attribute. She describes what motivated her to work in insurance and what she learned from being a broker in Canada. She explains why insurance is still a small industry in Africa and what professionals can do to scale the industry. Judith also discusses the importance of quality and empathetic customer service in insurance, where claims can be due to accidents or emergencies. “It's never been about position but about growth. You have to keep learning. You have to keep growing.” - Judith Pila Today on Spot On Insurance: Growing up in a small town in Nigeria and Judith's academic career How important learning to use a computer was in Nigeria Why Judith wanted to pursue a career in insurance Judith's inspiration for getting ahead in life Why she was referred to as Speedy Gonzales in her first job How the insurance industry in Canada developed since she became a professional The motivation behind creating Insure Africa Why insurance is still a tiny market in the African continent  What Judith believes will improve insurance education in Africa Why customer service must be a priority in insurance Marketing insurance as a solution without directly saying it What's in store for Insure Africa in 2022? How Judith got involved in writing for Insuranceopedia Key Takeaways: When dealing with insurance customers, you have to be empathetic. As a broker in Canada, you need to be licensed. Resources Mentioned: InsurTech Business Series Insuranceopedia Ep. 197: Adedamola “Damola” Oloko: Abundant Opportunities in the African Insurance Market Connect with Judith Pila: Insure Africa Insure Africa on Instagram Insure Africa on Facebook Insure Africa on LinkedIn Judith Pila on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
2/15/202238 minutes, 41 seconds
Episode Artwork

Ep. 255: Jane Wang: Optimity: The App to Improve Your Health & Financial Wellness

Apple Podcasts Rate and Review for SpotOn Jane Wang is the CEO of Optimity, an insurtech company that aims to enrich its clients’ health and wealth knowledge through evidence-based behavioral science and gamification. The Optimity app uses micro-learning quizzes that make learning a fun and engaging experience. With over 17 years of professional experience, Jane is an expert in research and data analysis, particularly in the healthcare and pharmaceuticals industry.  Jane joins us to discuss what the Optimity app brings to consumers, how they made it exciting to use, and how it promotes the importance of having health insurance. She shares how her mother’s struggle against cancer affected her perspective on health insurance and personal wealth. She discusses the goal of Optimity and how they use gamification to boost client engagement. Jane also describes how their platform teaches users about financial health and what users can expect from Optimity in 2022. "The richness of data is exactly what carriers need to modernize understanding of their customers and community members." - Jane Wang Today on Spot On Insurance: Jane's childhood interests and how they shaped her current career Why Jane wanted a career in the pharmaceutical industry What inspired Jane to pursue a career in insurance How Jane discovered the true value and importance of insurance The role of a mortality and morbidity risk specialist Optimity's mission and the services they offer What users can expect from their platform The financial health component of using Optimity Engaging customers through gamification What customers can expect from Optimity in 2022 Key Takeaways: Health insurance should be the first insurance everyone should buy. Gamification boosts customer engagement and retainment. Connect with Jane Wang: Optimity Optimity for iOS Optimity for Android Jane Wang on LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
2/8/202235 minutes, 9 seconds
Episode Artwork

Ep. 254: Timothy Partasevitch: In need of a Project Rescue

Apple Podcasts Rate and Review for SpotOn Timothy Partasevitch is the Chief Growth Officer at SMART IT, a custom software and web development company in Minsk, Belarus. The company provides highly customized services tailored for every client, including application development and product engineering services. Timothy is also an expert in digital marketing, providing strategies and consulting for clients in various industries, including InsurTech.  Timothy joins us to discuss what SMART IT is, how it was founded, and their services. He shares what growing up in Belarus was like and how studying and graduating in the UK influenced his early career trajectory. He explains what Project Rescue is about and how it can make an otherwise bulky and messy internal system more efficient. Timothy also describes his thoughts on the future of blockchain and the technology he thinks will change how we conduct business forever. "Innovation's not about technology per se, but the delivery system." - Timothy Partasevitch Today on Spot On Insurance: Where Timothy grew up and what life was like in Belarus The experience of moving from Belarus to the UK Tim's childhood dreams and why he chose not to pursue them Graduating during BREXIT and being an engineer in Belarus How being fluent in English helped him find a career as a copywriter in Belarus What SMART IT provides to clients The marketing strategies and services he offers to clients in InsurTech How data is used by SMART IT and the different projects they work on What Project Rescue is  and the type of clients that would need it Why old banks have "Frankenstein monsters" of a system How SMART IT was founded and formed the team of experts it currently has Game-changing opportunities available for the insurance industry How blockchain will affect the way we conduct business in the future Key Takeaways: The technology that empowers the user will be at the forefront of future industry innovations. Blockchain technology is still at its infancy and will likely play a major role in the next big thing, but it won’t be for cryptocurrency. Connect with Timothy Partasevich: SMART IT Timothy Partasevitch on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
2/1/202235 minutes, 42 seconds
Episode Artwork

Ep. 253: Aaron Mikulsky: Love 2 Lead

Apple Podcasts Rate and Review for SpotOn Aaron Mikulsky is the CEO of Love 2 Lead Consulting Services, a business that supports industry leaders in being more effective in their roles while having a more fulfilling career. He is the author of the book L.O.V.E. 2 Lead: A Journey of Self-Reflection, Significance, and Servant Leadership, where he writes about servant leadership and why it’s the only authentic leadership. Aaron also serves as one of the Board of Directors of the HOPE Matters Foundation, a charitable organization based in Green Bay, Wisconsin. Aaron joins us to discuss what a true leader is, what they represent, and how to be more effective at leading. He explains why servant leadership is true leadership and the difference between character and reputation. He explains the three C’s he keeps at the forefront when building a business and what working in different roles has taught him about leadership. He describes the inspiration behind his new book and the lessons readers can expect to learn. Aaron also discusses the big problem in Corporate America today regarding coaches and leadership. "If you're trying to build your company, you want to focus on the culture." - Aaron Mikulsky Today on Spot On Insurance: Aaron's favorite sports in high school What Aaron’s teachers did that inspired him to do well in school How Aaron entered the insurance industry What it's like leading a publicly-traded company The three C's Aaron always thinks about when building a business Aaron's experience working in different roles that taught him leadership skills Aaron's advice for young professionals on getting exposure The difference between character and reputation How diversity and inclusion factor into leadership culture The colossal failure in Corporate America today Key Takeaways: Leaders will be scrutinized whether they’re running a startup or a Fortune 500 company. Building culture is integral to achieving a harmonious working atmosphere. Leaders should ask to be coached as much as possible if they want to move higher. Connect with Aaron Mikulsky: Love 2 Lead Consulting Services Aaron Mikulsky on LinkedIn Email: [email protected] Book: L.O.V.E. 2 Lead: A Journey of Self-Reflection, Significance, and Servant Leadership This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
1/25/202252 minutes, 56 seconds
Episode Artwork

Ep. 252: John Bachmann: Client Retention Starts with Claims Experience

Apple Podcasts Rate and Review for SpotOn SOI252 - Client Retention Starts with Claims Experience John Bachmann is the Vice President of Client Relations at Norwood Insurance Agency, a full-service independent insurance agency serving individuals, families, and businesses since 1868. John’s role as Vice President is to ensure clients and their respective adjusters are adequately protected and served. He is also the author of the recently published book Successful Adjuster's Playbook: The Secret Skills for Providing the Best Claims Experience, where he writes about everything a new and veteran adjuster should know about their role in the industry. John joins us to discuss the best practices in client retention - especially from the claims and adjusting perspective. He shares his experience as a sports coach and how it affected his career in insurance and the one claim that made him realize he loved his job. He explains why he believes soft skills should be called hard skills and describes the soft skills that bring the best out of any claims professional. John also discusses how the pandemic shifted the industry’s perspective, especially from the claims point of view. "The only thing we're selling as insurance professionals is: if something really bad happens, we promise to be there." - John Bachmann Today on Spot On Insurance: John's favorite hobbies and sports teams How John started his insurance career and his experience in claims processing How his coaching experience affected his career in insurance The legacy claim that made him passionate about insurance Why soft skills are some of the most complex skills to learn Changing the perception that the claims department is a claims center The critical skills that differentiate a claims professional Mastering the Big 3 skills in insurance The impact of COVID-19 on insurance claims Key Takeaways: Having coaching experience can enable you to be competitive in any industry. Soft skills are some of the most difficult skills to learn. Resources Mentioned: Book: Whale Done! By Ken Blanchard Connect with John Bachmann: Norwood Insurance Book: Successful Adjuster's Playbook: The Secret Skills for Providing the Best Claims Experience (IA Playbook) IA Path John Bachmann on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
1/18/202243 minutes, 1 second
Episode Artwork

Ep. 251: Rahim Rajpar: Enhancing Advisors' Digital Experiences

Apple Podcasts Rate and Review for SpotOn Rahim Rajpar is the CMO & Co-Founder of Plum Life, a company that provides insurance advisors with an innovative platform fitted with tools and other resources to simplify the process of selling insurance. The platform seamlessly integrates everything involved in a transaction, from quoting to application to issue. Plum Life was born in the middle of the COVID-19 pandemic, capitalizing on the accelerated surge of digital services and online meetings. Rahim is also a thought-leader and speaks on customer engagement and business digital enablement. Rahim joins us to discuss how Plum Life enhances the customer-advisor experience. We discuss some of his career milestones and the dream that led to the founding of Plum Life. He explains how COVID-19 changed the insurance landscape and what studies currently show on working in a purely online environment. He describes the emotional rollercoaster a customer experiences when looking for and purchasing insurance. Rahim also explains how the Plum Life platform helps insurance advisors with the follow-up process. "We need advisors spending less time processing business and more time finding new clients for it." - Rahim Rajpar Today on Spot On Insurance: Rahim's childhood in Kenya and when they migrated to Canada Pursuing a career in financial services during the tech boom Some of the early roles in Rahim's insurance career How Plum Life started and what they wanted to represent What Plum Life is doing to arm advisors with digital resources Why Rajim considers advisors as customers Tracking the emotional mindset of a customer as they go through the buying journey How their platform helps both advisors and customers The different tools and resources available on the Plum Life platform - especially for the follow-up process The hard work they put into building their platform Key Takeaways: COVID-19 has accelerated the digital leap in insurance Technology is all about making processes efficient Life insurance, overall, is an amazing business - but it’s going to be a dying business if we don’t adapt. Technology can augment the relationship between an advisor and their client. Connect with Rahim Rajpar: Plum Life Plum Life on LinkedIn Rahim Rajpar on LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
1/11/202246 minutes, 7 seconds
Episode Artwork

Ep. 250: Henry Daas: What's Your Financial Intelligence?

Apple Podcasts Rate and Review for SpotOn Henry Daas is a Personal Finance Coach, Realtor, and Serial Entrepreneur. He is the author of the book FQ: Financial Intelligence, where he writes about every aspect of managing your personal finances and shares over 40 years of investing and spending wisdom. As a finance coach, Henry teaches clients to have more confidence in investing, the best practices for wealth management, and how to avoid the common mistakes people make when managing their finances. Henry joins us today to discuss how business leaders should prepare for their retirement, especially after selling their business. He describes his experience with working in IT, how he immersed himself in Wall Street, and what made him settle for a career in personal finance coaching. He explains some of the best practices regarding risk management, long-term investments, and the five reasons many businesses fail. Henry also shares what readers can expect from his book and why he believes the Fear Of Missing Out is the biggest money trap of all. "If you're in the insurance business, your business is to manage risk." - Henry Daas Today on Spot On Insurance: Growing up in the state of New York and comparing Brooklyn and Manhattan How Henry decided what program to pursue in college Having the opportunity to work on systems for Wall Street Transitioning from IT and programming to the financial industry The piece of advice Henry would give to young professionals experiencing an unstable economy Henry's advice regarding risks and the stock market The common mistakes Henry sees entrepreneurs make Managing risks between being an entrepreneur and staying in corporate What Henry believes are the five reasons businesses fail Why Henry is a fan of buying "fallen" companies What inspired Henry to start his consulting business Henry's thoughts on cryptomarkets and why he won't trade them Real estate investments you should make today Why business leaders should learn to obsolete themselves Doing your due diligence on your business and your life after you exit Making sure you have a legacy left after you sell your business The story behind Henry's latest book and what readers can expect What Henry believes is the biggest money trap and the "Greater Fool" theory Key Takeaways: Your businesses will run better if you start best practices at a very early age It’s wise to take your time and learn how to run a business before you start one. If you have to convince people they need your product - you're done. Connect with Henry Daas: Henry Daas official website Henry Daas on LinkedIn Book: FQ: Financial Intelligence This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
1/4/20221 hour, 11 minutes, 35 seconds
Episode Artwork

Ep. 249: Michael Mensch & Brenda Sali: Why Use An M&A Advisor When Selling

Apple Podcasts Rate and Review for SpotOn Michael Mensch is the President of Agency Brokerage Consultants, an experienced consulting firm that provides service to those looking to acquire or sell insurance agencies across the United States. Their services include agency market valuations, M&A consulting, and agency sale brokerage. Michael has aided in over 200 M&A transactions and over 1,200 valuations of insurance agencies and brokerages across the United States. He is an active member of the IBBA and M&A Source, a Certified Business Intermediary, and a Certified Merger & Acquisition Master Intermediary.  Brenda Sali is the Senior M&A Advisor at Agency Brokerage Consultants. She has worked full-time with the company since 2018. Before joining Agency Brokerage, Brenda owned and operated the vacation rental property management company, BLSali Enterprises, Inc. and has served in executive leadership roles at a variety of companies. Brenda holds a Bachelor’s degree in Finance and Marketing from the University of Regina and holds a certificate for Business Intermediary from Central Florida Business Brokers. Michael and Brenda join us today to discuss how hiring a Mergers & Acquisitions advisor can facilitate a smoother transaction when selling your company or entertaining buyers. They share the pros and cons of doing it independently versus hiring an advisor. They explain the processes involved when you put your company on the market and what happens when you receive multiple offers. They also discuss seller confidentiality, how to properly let the staff know the company will be changing owners, and the emotional side of each transaction. "Confidentiality is imperative when someone is selling their business." - Brenda Sali Today on Spot On Insurance: What drew Michael to the mergers and acquisitions sector in insurance Brenda's experience in Canada and why she wanted to be a pharmacist The pros and cons of selling a business on your own versus working with a Mergers & Acquisitions expert The purpose of the pre-due diligence process in a transaction Why Michael's team conducts due diligence of sellers The importance of the seller to list the names of potential buyers Maintaining seller confidentiality until it's time to sell How to tell the employees the company is being sold without ushering panic What transactions were like pre-COVID, during COVID, and post-COVID Why Brenda is adamant about controlling everything that goes on in a transaction Deal fatigue, buyer frustrations, and the pitfalls of keeping the process too long Managing the emotional part of selling a company or choosing a buyer Why you don't want to negotiate with various buyers throughout the process Key Takeaways: It's better to put your company on the market before you sell it. Hiring an M&A expert can fast track the selling of your company while taking the stress away from you. Resources Mentioned: Episode 50: 6 Steps to Selling Your Agency with Michael Mensch Connect with Michael Mensch: Agency Brokerage Consultants Michael Mensch on LinkedIn Email: [email protected] Phone: (321) 255 1309 Connect with Brenda Sali: Brenda Sali on LinkedIn Email:  [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
12/28/202157 minutes, 27 seconds
Episode Artwork

Ep. 248: Matt Essick: Using Operational Sales Data to Gain Customer Insight

Apple Podcasts Rate and Review for SpotOn Matt Essick is the Chief Marketing Officer at Ensight, a tech company that offers SaaS-based sales acceleration solutions that allow the selling of annuities and insurance to be more profitable, more straightforward, and visually appealing. As CMO, Matt’s responsibilities include overseeing its planning, development, and execution of strategies that drive value towards their customers and business partners. Matt also specializes in working in complex sectors such as digital health, financial services, and BioTech.  Matt joins us to explain what Ensight is, its services, and what sets them apart from the competition. He shares what it was like being in the middle of the 2008 crash and the lessons he learned from the experience. He discusses what inspired him to join the insurance industry and what made him continue his career in insurance. He discusses how industries can further improve their marketing to attract the average consumer and youth into becoming interested in and pursuing a career in insurance. Matt also explains some of Ensight’s products, what they do, and how they can boost sales. "As society changes, insurance changes, and that's what's so refreshing." - Matt Essick Today on Spot On Insurance: Seeing the tech space crash in 2008 and Matt's mindset while experiencing it What Matt learned after the tech industry recovered How Matt entered the insurance industry Why insurance is essentially a risk sector Taking advantage of digitization to make insurance more youth-friendly The products Matt offers to clients and what they do What Matt calls the ‘Millennial Financial Services Model’ The most mind-blowing technology Matt has seen in recent years Key Takeaways: Being digital and on the cloud will become the new normal in any industry. Millennials and Gen-Xers now make up most of the workforce. Insurance needs to appeal to the youth more than it does today. Connect with Matt Essick: Ensight Matt Essick on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
12/21/202138 minutes, 46 seconds
Episode Artwork

Ep. 247: Brad Ruben: Agency Benefits of IT Managed Services

Apple Podcasts Rate and Review for SpotOn Brad Ruben is the President of Archway Computer, an IT service provider that explicitly markets to insurance agencies. They offer services that streamline and automate your agency’s everyday tasks and provide solutions against cybersecurity threats. Brad has over 30 years of experience in insurance computer technology and has developed a new approach to preventive maintenance called Managed Services.  Brad joins us today to discuss how his passion for computer programming began and the role of IT in various mergers & acquisitions transactions. He describes the common pitfalls of agencies regarding cybersecurity and why he views passwords as an archaic means of protection. He explains what Managed Services is and how it’s different from a simple preventive maintenance program. Brad also discusses the services they offer and what their free IT assessment displays for the clients. "Managed Services is about preventing problems from happening before they happen." - Brad Ruben Today on Spot On Insurance: Brad's early days and why he's lucky his best friend's father wasn't a doctor Brad's passion for computers and programming and how it started Brad's role in mergers & acquisitions and some of its challenges The services Brad renders to clients Defining the terms ‘Patch Tuesday’ and ‘Exploit Wednesday’ Managed services and how they benefit insurance agencies The common cyber vulnerabilities of agencies Why Brad looks forward to the day we no longer use passwords The advantage of storing your programs and data in the cloud Can using Archway services increase computer costs? What Archway Computer’s IT assessment service shows their clients Key Takeaways: Cybercrime is a huge issue, six times greater than all the drug cartels in the world. One of the biggest attack vectors today is Office 365. Connect with Brad Ruben: Archway Computer Email: [email protected] Phone: (805) 469-4510 Brad Ruben on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
12/14/202151 minutes, 8 seconds
Episode Artwork

Ep. 246: Deborah “Deb” Smallwood: Strategy Meets Action

Apple Podcasts Rate and Review for SpotOn Deborah “Deb” Smallwood is the Founder and Senior Partner at Strategy Meets Action (SMA), a ReSourcePro company. SMA is a strategic advisory business that provides consultation services, market research, and solutions to help clients make informed decisions about their companies. She is recognized as an industry thought leader and advisor to insurers on digital transformation strategies. Before founding SMA, Deb was the Chief Transformation Officer at Insurance Company of the West. Deb joins us to discuss how the pandemic exposed every industry's digital weaknesses and the investments companies should make for 2022. She describes how the Great Resignation affects various industries and how we can improve the way insurance jobs are marketed to young people. She explains her role as Senior Partner at ReSourcePro and her exit strategy before they sold SMA. Deb also shares advice to professionals who are doubting their capabilities as talents in the industry. "If you have clarity about where you're going and what's important to your customers and operations, you put a new lens to prioritize." - Deb Smallwood Today on Spot On Insurance: What it was like growing up in New Hampshire The leadership qualities Deb cultivated in school Being a female leader in a male-dominated industry The growing opportunities in insurance What made Deb leave corporate and pursue entrepreneurship How the industry changed and stayed the same since she became an entrepreneur Texting and how it innovated the way claims are made What Deb observed with various businesses when the pandemic began last March How the industry is dealing with the Great Resignation Making the insurance industry an attractive employment destination to students Crucial 2022 investments strategies insurance companies should take now Deb's role as Senior Partner at ReSourcePro Having an exit strategy as an entrepreneur What the average SMA client looks like and the conversations Deb has with them Deb's advice to professionals in insurance Key Takeaways: Everyone, regardless of their role, has to understand some level of technology. The pandemic exposed how non-digital we really were. Texting is transforming customer relationships and claims with claims adjusters. Connect with Deb Smallwood: Strategy Meets Action Strategy Meets Action on LinkedIn Deb Smallwood  on LinkedIn Email: dsmallwood@strategymeetsaction Phone: (603) 770-9090 This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
12/7/202147 minutes, 54 seconds
Episode Artwork

Ep. 245: Rob Stansbury: The New Employment Landscape: Using Workplace Safety to Retain & Recruit

Apple Podcasts Rate and Review for SpotOn Rob Stansbury is the Director of Sales at KPA, a company that provides solutions that help identify, fix, and reduce workplace safety and compliance issues. His responsibilities as Director include helping insurance brokers grow and retain their insured base by addressing workplace risks, lowering number of incidents, and reducing costs. His extensive experience allowed Rob to specialize in regulatory compliance across many industries.  Rob joins us to discuss workplace safety, the new technologies available, and the cost of acquiring a new client. He discusses his childhood, the education he earned, and why he pursued a career in insurance. He explains the importance of communicating workplace safety and the key takeaways many businesses have learned from the COVID-19 pandemic. He describes why smaller agencies should differentiate rather than keep up with more prominent companies. Rob also shares how KPA started, its humble beginnings, and the services they currently offer. "Everyone needs to grow - we get it - but retention is paramount." - Rob Stansbury Today on Spot On Insurance: Growing up near Philadelphia, moving to New York, and how Rob’s career initially began Why Rob joined the insurance industry The business lessons we've learned from COVID-19 How the employment landscape has changed in the last few years How insurance companies can better communicate the importance of workplace safety New safety technologies Rob has seen being deployed in the field The average cost to acquire a new client in the insurance industry Technology currently available and why they're not always utilized How smaller agencies can differentiate themselves from the bigger competition How KPA began, its history, and the services it offers today Key Takeaways: It's 9-10 times more expensive for a broker to acquire a new client than it is to retain. The landscape has undeniably changed both at the employer level and the broker & carrier level. Connect with Rob Stansbury: KPA Rob Stansbury on LinkedIn Email: Phone: This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
11/30/202142 minutes, 56 seconds
Episode Artwork

Ep. 244: Jim Schubert: The Impact of Defining an Organization’s Core Values

Apple Podcasts Rate and Review for SpotOn Jim Schubert is the CEO of Southern States Insurance, an independent insurance agency serving those in the Georgia and Florida region. He is the creator of Agents Growth Academy and host of the Agents Growth Academy podcast. The Agents Growth Academy is an online resource designed to help agents and agency owners take their growth to the next level. Jim is also an avid photographer specializing in landscape photography. He runs Schubert Photography, where he provides tools, articles, and videos on taking and editing photos, and which gear to buy. Jim joins us to discuss his entrepreneurial spirit and why he started Agents Growth Academy. He shares his experience as a teacher and what led him to join the insurance industry. He explains the complexities behind acquisitions and culture, the five critical components of every organization, and the significance of upholding your company’s core values at all times. Jim also discusses the Entrepreneurial Operating System, what it’s about, and how he implements it in his agency. "When you make acquisitions, you’re bringing on different cultures." - Jim Schubert Today on Spot On Insurance: Where Jim grew up and why he wanted to be a teacher Jim's first days as a professional teacher and why he left the industry Why Jim chose to pursue a career in insurance How his father influenced Jim's career decisions Jim's initial responsibilities in his father's agency Why acquisitions can be tricky when it comes to work culture Jim's thoughts on the book Traction by Gino Wickman The five key components of every single organization What Jim believes is the problem with organizational charts What the Entrepreneurial Operating System is about How you can uphold accountability in your agency Hiring, retaining, and firing people based on core values What establishing core values has done for Jim's agency The changes Jim enacted since he led the company What agents and agency owners can expect to receive from Jim's AGA program Key Takeaways: You cannot grow to a level you want to grow with just some mediocre organization put in place. Defining core values can help you make more informed decisions more often. Everyone should be focused on positively reinforcing one another. Resources Mentioned: Traction: Get a Grip on Your Business by Gino Wickman Radical Candor Billy Potter Entrepreneurial Operating System Connect with Jim Schubert: Southern States Insurance Schubert Photography Agents Growth Academy Agents Growth Academy Podcast Jim Schubert on LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
11/23/202155 minutes, 33 seconds
Episode Artwork

Ep. 243: Tim Metzner: Agents! Meet a Simplified Tool For the Rise of Small Businesses

Apple Podcasts Rate and Review for SpotOn Tim Metzner is the Co-Founder and Chief Strategy Officer of Coterie, a company that promises to help insurance agents quote and issue policies in minutes. They have a tech-based approach to business insurance that utilizes data-driven automation which helps provide accurate and affordable coverage without the hassle. Tim has over 20 years of experience working with various startups, wearing the shoes of a director, vice president, as well as a startup investor.  Tim joins us to discuss how entrepreneurship can be a force for good and why he believes we will coexist with technology instead of technology replacing humanity. He explains the problem in small commercial insurance and how Coterie solves this issue. He highlights ways an agent might use the platform and the type of data it can automate. Tim also shares the importance of building a strong team culture and the value of listening to your front office teams to improve your business. "Technology can enable us to be more efficient, more effective, and have more time in other areas of our lives." - Tim Metzner Today on Spot On Insurance: Why Tim didn't like working in the corporate world How entrepreneurship can be a force for good Tim's views on co-existing with technology The problems Tim believes are an issue in the commercial insurance space Why we sold ILSA to ResourcePro Why small commercial insurance can be a complex industry Tim's sources of data and how an agent can use them The culture Tim created at Differential and Coterie Listening to your team members to improve your business systems Key Takeaways: You can make your own path in this technological world. Listening to your frontline is vital to a business. Connect with Tim Metzner: Coterie Insurance Tim Metzner on LinkedIn Tim Meztner on Twitter Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
11/16/202147 minutes, 43 seconds
Episode Artwork

Ep. 242: Bill Conners and Woody Klemmer: Predict Intent Using Digital Body Language

Apple Podcasts Rate and Review for SpotOn Bill Conners is the CEO of ForMotiv, a company that provides tools capable of delivering real-time user intent scoring by analyzing a customer’s digital behavior when they engage with online applications and forms. As CEO, Bill specializes in sales, market research, marketing strategy, and sales processes. Woody Klemmer is ForMotiv's Head of Growth and is responsible for being on top of the company’s growth strategies.  Bill and Woody join us to share how ForMotiv can give companies an edge with data gathered from a user’s ‘digital body language.’ They discuss how most communication is non-verbal and how their tool works in understanding a user's motive and intent. They explain the need for understanding digital human behavior in today’s faceless digital interactions. They also describe the different approaches they take when working with foreign countries and their regulatory requirements. "90% of the human language is body language." - Bill Conners Today on Spot On Insurance: Woody's entrepreneurial spirit and how he would describe Bill's sports talent  Why Bill started a career in insurance The body language they analyze with real-time machine learning Reading a person's ‘digital body language’ when applying for insurance How critical is it to capture the customer intent in today's digital industry? Regulatory requirements in the US compared to other countries they work with globally Key Takeaways: People respect what you inspect. Only 2% of life insurance policies are online. There’s a long way to go as far as direct-to consumer and digital distribution goes. Connect with Bill Conners: ForMotiv Bill Conners on LinkedIn Email: [email protected] Connect with Woody Klemmer: Woody Klemmer on LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
11/9/202137 minutes, 18 seconds
Episode Artwork

Ep. 241: Sanjeev Kumar Chaudhry and Kevin May: Using a Distributed Ledger Platform for Subrogation

Apple Podcasts Rate and Review for SpotOn Sanjeev Kumar Chaudhry is the Founder & CEO of Gigaforce, a company that provides a SaaS-based platform focused on expediting subrogation, salvage processing, and recovery for insurance. Sanjeev has over 30 years of entrepreneurial and advising/mentoring experience in the tech industry. Kevin May is the company’s Chief Strategy Officer, responsible for providing innovative solutions to existing processes. Prior to joining the Gigaforce leadership team, Kevin served as the VP of Product Innovation - Subrogation at Verisk Claims, the President of Amali Solutions Group, and the CEO of Recclaim Software Solutions and Acclaim Resource Partners respectively. Sanjeev and Kevin join us to discuss what a distributed ledger platform is (DLT) and how blockchain technology can revitalize the way the industry transacts with clients. Sanjeev shares what it was like to grow up in India, the time he moved to the US, and how he became a serial entrepreneur. Kevin describes his extensive experience in subrogation and what made him focus on such a niche industry. They explain how much automation a DLT can provide a business and what happens when DLT is applied to a company that already runs a complex AI-platform. They also discuss how Gigaforce helps its clients and what we can expect from them in the future. "Distributed Ledger Technology is going to be what the internet is to us today." - Kevin May Today on Spot On Insurance: Where we met Kevin and how long it's been since we last saw each other Who Sanjeev is, his life in India, and how his career in the US began How ‘niche’ subrogation is in the insurance industry Kevin's longtime experience in subrogation and why he never left this type of work What Sanjeev thinks of blockchain What a distributed ledger is and how cryptocurrency plays into it Why we should understand what subrogation means Kevin's thoughts on how blockchain changes the way we communicate How DLT can improve the efficiency of a business with an AI system How safe DLT is when it comes to data security What companies need to do to determine if DLT is worth the investment What Gigaforce does and how they significantly impact their clients' businesses What the future looks like for Gigaforce Key Takeaways: Distributed Ledger platforms can automate 70% of a subrogation claim. Connect with Sanjeev Kumar Chaudhry: Sanjeev Kumar on LinkedIn Phone: (408) 314-2210 Email: [email protected] Connect with Kevin May: Gigaforce Kevin May on LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
11/2/202149 minutes, 56 seconds
Episode Artwork

Ep. 240: Stephen Bennett: Climate-resilient Risk Management

Apple Podcasts Rate and Review for SpotOn Stephen Bennett is the Co-Founder of The Demex Group, a company that has built an ecosystem that integrates cash flow modeling and weather data to protect businesses from long-term risks brought about by climate change. Stephen has over 25 years of experience in the private and public sectors, working with companies such as The Weather Channel and UC San Diego/Scripps. He describes himself as a meteorologist who applies his knowledge to optimize business practices.  Stephen joins us to discuss how climate change is a risk for various businesses and how The DEMEX Group can help protect these businesses. He shares how his passion for meteorology developed and highlights the multiple organizations and companies he’s worked with over his 25 year career. He describes the effects of recent climate-change disruptions and the hardest rainfall he has ever seen. Stephen also explains how the insurance company is a critical part of building financial climate resilience. "The business community as a whole is coming to understand that climate change is going to affect businesses in some way, shape, or form." - Stephen Bennett Today on Spot On Insurance: Where Stephen's passion for weather observation started How weather information is applied in business decision making Discussing previous storms, the disruptions they caused, and how we can prepare for them in the future The hardest rain Stephen's ever seen What EarthRisk is and the technology it used to analyze weather-driven trading opportunities Why the insurance sector became a massive part of building financial climate resilience What DEMEX is and their goals in educating about climate change The uses of DEMEX for the brokerage community What Stephen sees as effective investment strategies in the future based on climate change Key Takeaways: Climate change is changing the way businesses look at long-term investments. Resources Mentioned: The Inc. Tank: Weather Forecasting to Offset Financial Risk: Steve Bennett Balance of Power: UN's Stark Climate Warning (Radio) Impact of climate change and extreme weather events on global economy Climate Change Is Happening: Breaking Down the New UN Report Connect with Stephen Bennett: The DEMEX Group Stephen Bennett on LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
10/26/20211 hour, 4 minutes, 13 seconds
Episode Artwork

Ep. 239: Colby Tunick: The Underutilization of Data

Apple Podcasts Rate and Review for SpotOn Colby Tunick is the CEO and Founder of ReFocus AI, an enterprise sales platform for insurance professionals powered by artificial intelligence. ReFocus AI provides solutions that boost sales by using machine learning to analyze and understand data better than any human. Before founding ReFocus AI, Colby was also the Training Coordinator at the California Earthquake Authority and a Consultant and Grant Writer at DME Business Solutions.  Colby joins us to discuss what machine learning is all about and how ReFocus AI can help businesses better understand the data they collect. He shares his passion for learning languages and how he became interested in tech. He explains why the industry cannot utilize the data they have and how machine learning can streamline that process. Colby also describes why data isn’t a liability, explains why machine learning may not be for every insurance company, and shares tips in reducing the risks of cybersecurity breaches. "We’re not at a Renaissance where companies are wizening up to the fact that the data they are holding is an asset; that it’s valuable." - Colby Tunick Today on Spot On Insurance: Where Colby's passion for tech and software stemmed from Colby's love of different languages How Colby joined the insurance industry and the opportunities that paved his way Why the insurance industry is underutilizing consumer data Why Colby initially wanted to become a politician in his youth How Colby uses sushi as an analogy for sales The three key sales questions ReFocus AI answers Machine learning and what the future of sales will look like Educating owners and executives that data isn't a liability Does artificial intelligence always provide value? Assessing the qualities of a machine learning engineer What we should be cautious about regarding AI How businesses can prevent ransomware from happening The security benefits of building a culture where it's alright to make mistakes Colby's advice to those who are struggling to find success in the industry Key Takeaways: 80% of data within an agency management system is up to date. Ultimately, machine learning is not a silver bullet. Resources Mentioned: Ep. 229: Magnify The Fine Print in Your Cyber Policy Connect with Colby Tunick: ReFocus AI Colby Tunick on LinkedIn Phone: (619) 396-7800 This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
10/19/202149 minutes, 23 seconds
Episode Artwork

Ep. 238: Ursula Merten: Data: The Lifeline for Business

Apple Podcasts Rate and Review for SpotOn Ursula Merten is the Director of Insurance Strategy & Information at omni:us, a company that utilizes AI for cognitive claims management. As Director, she helps property and casualty insurance companies better understand the data they receive from clients and find ways to automate workflows in their organization. Ursula is also a self-described insurance nerd that’s interested in how technology is continuously disrupting the industry while empowering women in business.  Ursula joins us today to discuss how AI can revolutionize the average insurance and claims process and why data is at the center of this disruption. She shares why she chose to pursue a career in insurance, the challenges of being a woman in a male-dominated industry, and how she found success. She describes the best way to get data from consumers and how the pandemic made data collection more accessible. Ursula also shares what she believes are the downsides of AI and what she wants newcomers to know before venturing into insurance. "AI can only learn from what the human tells it." - Ursula Merten Today on Spot On Insurance: Ursula's professional achievements and career experience over twenty years What Ursula dreamed of doing when she was young and when she joined insurance Ursula's experience in handling claims related to asbestos exposure What it was like being a young woman in a male-dominated industry Why Ursula was initially uncomfortable with negotiating salary and raises How men and women look at job qualifications differently Why being "annoying" with questions is the new way businesses base their data How the pandemic enacted changes that favored data collection The pros and cons of having rapid technological progress Ursula's advice to carriers and agencies on how they should start with data The pitfalls of AI and how they affected various industries Omni:us and the solutions they provide to the insurance industry Ursula's advice for newcomers in the industry How to be confident without being seen as arrogant Key Takeaways: Don't try to sell yourself without the claims to back it up. Previously, discarding legacy systems for newer systems was a scary investment in both time and money. Always ask your leaders how to move up in your career. Ursula Merten ’s Best Babyback Ribs Recipe:   1 Slab of babyback ribs (make sure they are babyback ribs) Peel the membrain off the bone side of the rack Dry off the slab with a papertowel on both sides Coat the slab with olive oil both sides Put garlic powder on the bone side Flip over the slab and apply pork rub seasoning on meat side Heat the oven to 350 degrees Place the ribs on a metal flat pan and cook for 1.5 hours in the oven Pull the slab out of the oven and coat the top meat side of the slab with your favorite BBQ sauce Lay the slab on the grill (no pan) and smoke on a charcoal grill for ½ hour Pull off the grill and place back on the pan and let sit for 10 minutes Another weird thing:  we’re part Chinese (my mom-Chinese/German) so we eat our ribs with rice and we actually put extra sauce in a metal pan in the oven with the ribs and mix some hot sauce in the BBQ sauce and let it caramelize in the oven because we take the extra sauce and put it on the rice. So yummy!!!! Enjoy  Connect with Ursula: Omni:us Ursula Merten on LinkedIn Ursula Merten on Twitter Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
10/12/202157 minutes, 48 seconds
Episode Artwork

Ep. 237: Lindsay Corran: Leveraging Social Media in a Traditional Industry

Apple Podcasts Rate and Review for SpotOn Lindsay Corran is the Creative Director at GeoVera, an insurance company that markets to catastrophe-exposed properties and areas focusing on earthquakes. As Creative Director, Lindsay is tasked to align creative vision with their company’s business strategies, especially for property and casualty insurance brands. Lindsay’s been with GeoVera for almost 22 years (since 1999), but her first job was for a company that made her their go-to operator for all concerns related to the infamous Y2K Bug. Lindsay joins us to discuss how she bridges the gap between the regular consumer and the complexities of getting earthquake insurance. She shares her previous work with managing a “Y2K Data Desk” in 1999 and why she didn’t like working in insurance at the time. She describes how living in California made her curious about earthquake insurance and explains how agents are in danger of being eliminated as more companies are leaning towards direct-to-consumer programs. Lindsay also discusses how her social media skills have generated GeoVera a considerable following. "In social media, people don't want to follow companies, they want to follow people. And they want to engage with people." - Lindsay Corran Today on Spot On Insurance: Lindsay's career in the late '90s and her journey towards the insurance industry Lindsay's work as the manager of the Y2K Data Desk How Lindsay's parents made her pay for rent when she was a student The lessons Lindsay learned from the way her parents made life a bit hard for her How living in California made Lindsay become more interested in earthquake insurance Why Lindsay initially didn't like the idea of working for an insurance company What is the "disruption of distribution," and how it's about removing the agents What their company did to help keep agents at the forefront of insurance transactions The challenges of innovating in a traditional industry such as insurance The complexities involved in earthquake insurance How Lindsay plans on simplifying earthquake insurance for clients Lindsay's thrifting hobby and how it helps in her career Social media marketing and how Lindsay capitalized on it during the pandemic The new opportunities Lindsay is excited to see in the future of insurance Key Takeaways: 50% of people don't truly understand what they're buying when they get a homeowner's policy Earthquake insurance can be complex and difficult to wrap your mind around if you don’t go through an agent Resources: Vinyl Consumption ITC Vegas 2021 Connect with Lindsay Corran: GeoVera Lindsay Corran on LinkedIn Email: [email protected] Phone: (925) 212-8066 This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
10/5/202151 minutes, 7 seconds
Episode Artwork

Ep. 236: Dustyne Bryant: Make the Most of Your CEs

Apple Podcasts Rate and Review for SpotOn Dustyne Bryant is an independent insurance agent advocate and licensed insurance agent. She is the Personal Lines Academic Director for The National Alliance for Insurance Education & Research, one of the country’s best sources of continuing education credits for insurance and risk management professionals. Dustyne is also the host of the Awkward Insurance podcast, a show that talks about the everyday struggles of those in the field. Dustyne joins us to discuss the benefits of pursuing continuing education and how to separate yourself from those who take the same CE courses that everyone else takes. She shares how her passion for personal conversations led her to find success in the insurance industry and the benefits of obtaining multiple designations. She explains how their company markets to high school students to generate interest in working in the insurance industry. Dustyne also shares her experience as a podcast host and what inspired the name of her show. "The best situation for our industry is growth and being able to look ahead." - Dustyne Bryant Today on Spot On Insurance: How Dustyne wound up working in the insurance industry Why Dustyne knew being a nurse was not her path How her passion for personal conversations helped her find success in insurance Dustyne's advice for agents regarding their CEs Why you shouldn't take the easiest path in your CEs The subscription to the National Alliance for Education & Research and the courses they offer The benefits of having multiple designations in insurance How Dustyne’s company markets to high school students Dustyne's advice to insurance agencies who are looking to expand through employment Dustyne's thoughts on previous hard markets and the one we have right now What it's like hosting a podcast and why it's called Awkward Insurance Key Takeaways: CEs can be used to market yourself to the world. Having the same designations as the next agent won’t help you stand out. Connect with Dustyne Bryant: The National Alliance for Insurance Education & Research Awkward Insurance Podcast The National Alliance Academic Directors Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
9/28/20211 hour, 1 minute, 18 seconds
Episode Artwork

Ep. 235: Erik Mitisek: Highwing: Go Faster, Go Further

Apple Podcasts Rate and Review for SpotOn Erik Mitisek is the CEO of Highwing, the first open data platform for commercial insurance. They provide brokers new and innovative tools that can improve the process while enhancing the customer experience. Erik is also the host of the Zoom Into Insurance podcast, a show that brings insurance professionals together to discuss the many innovations in the industry and the future of insurance.  Erik joins us to discuss how Highwing’s open data platform puts them ahead of the competition. He describes what it was like growing up in Colorado and why he focused on establishing a company in the insurance industry. He explains how open data architecture works, the benefits of having an open data platform in your company, and shares his thoughts on how the industry will function after the pandemic. Erik also describes what it’s like to host his own podcast about insurance and how a company’s leadership impacts its ability to thrive. "If we all collectively build towards a common set of standards and outputs, the ability for systems, people, and markets to connect not only becomes scalable - it becomes exponential." - Eric Mitisek Today on Spot On Insurance: Eric's educational degree and why he never really left Colorado Why Eric's entrepreneurial spirit brought him to insurance The problem Eric wanted to address when he started his company The platform HighWing offers and how it works through open data architecture How open data platforms can speed up innovation and efficiency The complex nature of insurance and the new systems that can make it simpler What the future of insurance will look like if open data platforms become mainstream Eric's thoughts on how the insurance industry will function post-pandemic Defining leadership and how it makes a company thrive and accelerate Why the industry is having difficulty embracing technological innovations over legacy systems What Eric does outside of HighWing to support the Colorado citizens How API can connect everything in the world Thoughts on the upcoming InsurTech Connect conference Key Takeaways: Old and new insurance companies should be comfortable with taking more risks regarding the use of new systems and tools. The largest CRM platform in the world, SalesForce, is rooted deeply in connectivity and application infrastructure. Resources Mentioned: Ep. 110: The Godfather of Insuretech InsurTech Connect Connect with Eric Mitisek: Highwing LinkedIn Twitter This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
9/21/202147 minutes, 5 seconds
Episode Artwork

Ep. 234: Kenny Urbania: The Agency Cluster: The Benefits of Joining an Alliance

Apple Podcasts Rate and Review for SpotOn Kenny Urbania is the CEO of The Agency Collective, a company that helps various insurance agents become new independent agencies. Their services include access to educational tools, lead conversion training, and customer retention strategies. Kenny has over 25 years of experience as an agent, starting his career as a scratch agent. He also established the LifeGOAT platform, where agents can answer questions that automatically generate quotes sent to various carriers. Kenny joins us to describe how The Agency Collective supports individual agents in their goal of becoming independent agencies and discusses the perks of being a member, especially with regards to commissions. He explains how their onboarding process works and how the pandemic boosted their membership program. Kenny also discusses how the LifeGOAT platform works and why it’s a game-changer for agents in the industry. "The bottomline is: we're all partners in this together. Whatever helps the agents grow their revenue is our goal." - Kenny Urbania Today on Spot On Insurance: How being in construction led Kenny to work in the insurance industry The advantages agency principals have when they join the Agency Collective Some of the things agency principals need to keep in mind when joining networks What sets Agency Collective apart from other clusters The enrollment process when agents try to join the Agency Collective Why they never touch the commissions that agents make How the pandemic became a blessing for their group What they learned about themselves throughout COVID-19 The "incubator" setup for new agencies The meaning behind the term LifeGOAT The goal of their webinars series Who are "ROAD" agents, and how they designed their business model around them Life lessons Kenny learned in the Coast Guard that he applied in his work in insurance Key Takeaways: New agents and agencies would do well to be well acquainted with the latest tools and technologies, especially now when everyone is trying to do work remotely. Just because you have experience in a different industry doesn’t mean you can’t work in insurance. Connect with Kenny Urbania: The Agency Collective Email: [email protected] Phone: (440) 478-7700 This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
9/14/202127 minutes, 12 seconds
Episode Artwork

Ep. 233: John Wales: Writing & Binding in Under 5 Minutes

Apple Podcasts Rate and Review for SpotOn John Wales is the General Manager of CoverWallet for Agents, a product offered by CoverWallet. CoverWallet is the easiest way for a business to manage, buy, and understand commercial insurance. John has over 20 years of experience in the financial and insurance industry, with milestones including starting and growing companies to multi-million dollar valuations. John is also a music enthusiast, having voluntary experience as a music arranger for the Los Angeles Youth Arts. John joins us to discuss what CoverWallet offers small and medium-sized businesses and how agents can benefit from CoverWallet for Agents. He discusses his passion for music, his DMA in Composition, and his experience in the music industry. He explains the potential losses a company can incur if a cybersecurity breach compromises its data. He discusses how commercial insurance writing is complex and how CoverWallet can make the process easier. John also shares his thoughts on the pandemic and what he believes we need to do as a country to get back on our feet as soon as possible.  "Writing commercial insurance and tailoring it to that specific small business is an intense process." - John Wales Today on Spot On Insurance: John's music education and how he compares an orchestra to business management Why John's first insurance agency was not successful How John found his passion for commercial insurance How listening can benefit insurance agents more How CoverWallet is reinventing commercial insurance for small and medium-sized businesses John's thoughts on cybersecurity insurance and security breaches How much it would cost a company to be attacked by hackers Why agents should look up CoverWallet for Agents when fulfilling cyber liability coverage Why commercial insurance writing is complex The benefits of CoverWallet's cyber liability product How COVID-19 affected their company's goals and priorities What John believes we can do to help each other during these chaotic times When John's podcast will launch and what it will be about Key Takeaways: 43% of all cyber breaches happened to one or two owner companies. Almost 50% of the losses are happening to small companies who can't afford the loss. For small businesses, cybersecurity is one of the biggest challenges. Connect with John Wales: CoverWallet The Insurance Huddle Facebook Group LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
9/7/202140 minutes, 54 seconds
Episode Artwork

Ep. 232: Nestor Solari: Insurance Opportunities in Underserved Communities 

Apple Podcasts Rate and Review for SpotOn Nestor Solari is the Co-Founder and CEO of Sigo Seguros, an inclusive car insurance provider that primarily serves immigrants and other working-class populations who can’t purchase traditional auto insurance. The company seeks to extend a helping hand to those whose financial metrics aren’t seen as ideal by most insurance industries. Nestor believes the market for immigrants and other minorities locked out of traditional insurance will one day be the dominant market, and Sigo Seguros is simply leading the way. Nestor earned a degree in Finance from Penn State University, an MA in International Studies from the Lauder Institute at the University of Pennsylvania, and obtained his MBA from The Wharton School at the University of Pennsylvania. Nestor joins us to describe Sigo Seguros's vision to serve the underserved in the insurance industry. He shares the ideas that led to where Sigo Seguros is today and explains how his career in finance allowed him to have a better perspective when he started an insurance company. He discusses the challenges of being a company that serves a relatively small market. Nestor also shares what we can look forward to from Sigo Seguros in the near future. "There's a lot of opportunity to be unlocked in building a community around insurance." - Nestor Solari Today on Spot On Insurance: Nestor's life in Uruguay and his aspirations as a young man How Nestor's career in finance got started The turning point in Nestor's life that made him come back to America How Nestor found a career in insurance Why Sigo Seguros primarily works with financial services serving underserved populations The main reason Nestor founded Sigo Seguros Why they don't use traditional financial metrics to underwrite insurance Why offering products and services for everybody does not truly serve everyone The challenges of building inclusive products The story behind the name of their company What it's like starting a company as someone outside of the industry How supportive Nestor's family was when he started small Nestor's relationship with Bryan Falchuk What we can expect from Nestor and Sigo Seguros Key Takeaways: In insurance, traditionally, the less you think about it the better. The fewer touchpoints you have with your insurance company, the better. Resources Mentioned: The Future of Insurance: From Disruption to Evolution by Bryan Falchuk Connect with Nestor Solari: Sigo Seguros LinkedIn Twitter Instagram Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
8/31/202146 minutes, 10 seconds
Episode Artwork

Ep. 231: Russ Krajec: Patents: Lessons in Strategies & Financing

Apple Podcasts Rate and Review for SpotOn SOI231 - Patents: Lessons in Strategies & Financing  Russ Krajec is the CEO of BlueIron, a company that gives startups and small businesses the financing they need for anything patent-related. The goal is to help their clients enforce their intellectual property and build a strong portfolio. Russ is considered one of the best when it comes to patents. He has personally authored over 800 patent applications with experience in various types of intellectual property transactions, patent valuation, and portfolio curation. He is also an inventor with over 30 US patents to his name.  Russ joins us to describe the type of industry he works in and why the market has a severely underrated growth potential. He shares how he familiarized himself with the patent system and what made him pivot his career from engineering to becoming a patent agent. He explains the common misconceptions entrepreneurs have with patent filing, especially regarding the protection it gives. He discusses the common mistakes people make when getting patents and examples of ideas and inventions that should not be patented. Russ also explains how having intellectual property insurance can prevent bankruptcy. "A patent has no value until somebody is using it." - Russ Krajec Today on Spot On Insurance: Russ' career as an engineer and how he familiarized himself with the patent system What made Russ pursue a career as a patent agent Why independent inventors were called ‘walking malpractice lawsuits’ What inventors should know about patent attorneys The moment Russ wanted to sell intellectual property insurance What the market for patents is like The common mistakes people make when getting patents Why patents don't mean protection What should - and should not - be patented An example of a patented technology protecting its owner The number of patents Russ has filed How patent insurance can save a company from bankruptcy What readers can expect from his book Investing in Patents Key Takeaways: Companies are 22 times more likely to have a patent-related lawsuit than a directors and officers claim. There is a sophisticated and not well-advertised secondary market for patents. Connect with Russ Krajec: IP Insurance BlueIron LinkedIn Book: Investing in Patents: What Startup Investors Need To Know About Patents This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
8/24/202148 minutes, 10 seconds
Episode Artwork

Ep. 230: Daven Michaels: Scale Your Company by Outsourcing

Apple Podcasts Rate and Review for SpotOn Daven Michaels is the CEO of 123Employee, a world leader in business outsourcing that provides small and large companies with virtual assistants from the Philippines. Their virtual assistants are trained to be the best in social media, internet marketing, telemarketing, and customer service. Daven specializes in business strategy consulting, marketing solutions, and social media marketing and sales. Before founding 123Employee, Daven worked in the music industry as an event producer, chief financial officer, and writer.  Daven joins us to describe how 123Employee enables business leaders to get more done with less time and money. He shares his career in music, what 80’s fashion was like, and his success story that involved a cricket and Jack Nicholson. He explains where the name 123Employee came from and the services his virtual assistants offer. He discusses why he chose the Philippines for business outsourcing and why he initially hesitated opening an office in Manila, its capital. Daven also shares how the pandemic negatively affected his business initially and how, in hindsight, it made his business grow. "If you're looking to outsource, what you want to start with is identifying the income generating activities in your business." - Daven Michaels Today on Spot On Insurance: Daven's life before entrepreneurship and the time he worked with different bands What the '80s fashion was like Daven's cricket story and the entrepreneurial success that came after Daven's thoughts on how luck factors into a person's success The different business ventures Daven went into before his outsourcing company took off Why the term "outsourcing" was a taboo word back in the early days of 123Employee Why being first to market isn't always good. Daven's advice to those who want to start their own business The clients and companies 123Employee caters to Why Daven chose to utilize Filipino talent  How the pandemic helped his business flourish Where the name 123Employee came from  What the outsourcing process looks like with freelancers and agencies Key Takeaways: In the face of adversity, small businesses innovate. You can take a shortcut to success by learning from those who walked the same path you’re walking. Don’t expect your VA to teach you how to run your business. Resources Mentioned: Book: The Luck Factor Book: The 4-Hour Workweek LastPass Connect with Daven Michaels: 123Employee Daven Michaels Official Website LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
8/17/202153 minutes, 29 seconds
Episode Artwork

Ep. 229: Dennis Logan Jr: Magnify The Fine Print in Your Cyber Policy:

Apple Podcasts Rate and Review for SpotOn Dennis Logan Jr. is Cyber Safety Architects’ Chief Architect. Cyber Safety Architects (CSA) is an independent cyber insurance agency. Just as their name implies, Dennis and his team specialize in cybersecurity and cyber coverage. They don’t just offer cyber insurance, but also analyze business exposures and educate organizations on how to prevent an attack and what they should do if they fall victim to one. Before starting CSA, Dennis worked as an underwriter and broker at various insurance companies. Dennis joins us to discuss what business owners should know regarding their cyber policies' fine print. He describes what made him decide to work in insurance and why he decided to start CSA. He discusses some of the common ways hackers get inside business systems and why your team members will always be the most vulnerable entry points. He explains the difference between getting private data before smartphones and how it is easier today. Dennis also shares tips and tools he recommends to vastly improve private or professional cyber security. "Once something becomes a mainstream way of security, that's when things start to get hacked." - Dennis Logan Jr. Today on Spot On Insurance: Where Dennis he grew up, and how he joined the insurance industry When Dennis’ entrepreneurial spirit made him realize what he really wanted to do Why Dennis prefers to learn something that's not in a book How the pandemic changed the way marketing was conducted The most essential cybersecurity coverage What can be classified as a tech interruption event How can a company prevent cybersecurity attacks and their options during one How many companies have their own cybersecurity team Why Dennis chose to leave his previous companies How hackers often work to get company information and data The difference between cyber vulnerability before smartphones and today What Dennis recommends when it comes to creating passwords Examples of phishing emails that may look legitimate to the untrained eye The fine print and policies business owners should be aware of The tools Dennis recommends that can significantly improve cybersecurity What Dennis looks forward to in the future How ILSA helped Dennis get a jump start in the industry Key Takeaways: The last thing you want to do is to have to rely on your LinkedIn network to find an IT provider who will help you immediately for a cost that's going to be reasonable. Even if you're not the C-Suite or the IT person, you're still logged into a system in some way. Resources Mentioned: Google Authenticator Book: The Perfect Weapon: War, Sabotage, and Fear in the Cyber Age by David E. Sanger LastPass 1Password Connect with Dennis Logan Jr.: Cyber Safety Architects LinkedIn Phone: (443) 212-8047 Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
8/10/202159 minutes, 44 seconds
Episode Artwork

Ep. 228: Jennifer DeFrenza: The Strategy of Taking Career Risks 

Apple Podcasts Rate and Review for SpotOn Jennifer DeFrenza is the Vice President of Marketing at Surex, an online insurance company based in Ontario, Canada. As Vice President of Marketing, she is responsible for employing, developing, and overseeing the company’s many marketing initiatives. She helps Surex achieve their short and long-term goals, improving their brand awareness, and executing marketing strategies for revenue and growth. Before becoming Vice President, Jennifer was Surex’s Director of Digital Marketing. Jennifer joins us to discuss the professional risks she took to get where she is today. She shares the challenges of raising a family, helping her husband start a business, and climbing the ladder to success in insurance. She explains her role at Surex, the importance of digital marketing post-COVID-19, and what it means to have a team assigned for your company’s social media growth. Jennifer also describes the benefits and drawbacks of outsourcing and having your own group for marketing. "COVID taught us digital marketing is really something you need to have." - Jennifer DeFrenza Today on Spot On Insurance: Jennifer's childhood story, her life in Toronto, and why she pursued sales in college How Jennifer started working in insurance Jennifer's role as a Vice President of Marketing at Surex The pros and cons of outsourcing to an outside agency vs growing a team internally How Jennifer improved the way Surex worked on data gathering, transparency, and social media What Jennifer does to incentivize team members to engage with their social media presence The career risks she took to get to where she is today What it's like to lead a new company in a place where insurance isn't that popular The challenges of raising children while helping her husband launch his business The projects Jennifer is currently working on Key Takeaways: It's critical to have someone who is an expert with social media and video There are a lot correlations between sales and marketing Connect with Jennifer DeFrenza: Surex LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
8/3/202137 minutes, 30 seconds
Episode Artwork

Ep. 227: Matthew Bruno: ReSource Pro Crisis Management

Apple Podcasts Rate and Review for SpotOn Matthew “Matt” Bruno is the Chief Operating Officer at ReSource Pro, a staffing company that caters specifically to organizations in the insurance industry. Their main office is in New York, but they have satellite offices in India and China. As Chief Operating Officer, Matt directs, coordinates, and administers the company’s operations and activities globally. Matt specializes in developing business strategies, financial forecasts, and creating innovative products and services. Before he started ReSource Pro, Matt was a successful English teacher in China.  Matt joins us today to discuss what ReSource Pro can do for small and large businesses in the insurance industry. He describes how the pandemic affected their operations, and how their office and team in China coped with the lockdowns and need for PPEs. He shares why he decided to move to China, what it was like being an English teacher on the other side of the world, and why he started ReSource Pro. Matt  also explains the struggles of running a staffing business amidst COVID-19 and describes what we can expect from ReSource Pro in the near future. "When you get a resister who becomes converted, they are your best champion." - Matt Bruno Today on Spot On Insurance: Matt's childhood and where his passion for entrepreneurship started How Matt started working in the insurance industry Matt's experience with teaching English in China What inspired Matt to start ReSource Pro How prepared Matt's team was during the first few months of the pandemic Acquiring PPEs and facemasks for their China staff The challenging part about getting extra computers for a work-from-home setup How COVID-19 impacted Matt's business going forward ReSource Pro’s services and how they help clients sort through organizational messes Types of organizations ReSource Pro are able to assist The benefits of being an easy-to-audit organization What makes ReSource Pro a unique and award-winning business  The cultural changes Matt had to adjust when he went to China for the first time What's in store for ReSource Pro in the near future? Key Takeaways: Making sure people know what their role and responsibilities are is important. Even though you have a standard document system, every account manager is putting things in different places. So, their audits are often chaotic. Resources Mentioned: Monster Connect with Matt Bruno: ReSource Pro Email: [email protected] LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
7/27/202147 minutes, 58 seconds
Episode Artwork

Ep. 226: Dan Maher, Lorenzo Houston, Brian Allen: The Surplus Line Market: Current Trend & New Resources

Apple Podcasts Rate and Review for SpotOn Dan Maher is the Executive Director at Excess Line Association New York (ELANY), a non-profit industry advisory association. The services of ELANY are focused on helping their clients stay compliant with excess line law. Lorenzo Houston is the Tax Compliance Manager at ILSA, where he is responsible for compiling and reviewing tax returns on behalf of a client. Brian Allen is the Special Projects Administrator for ILSA. His responsibilities include working with developers and regulatory representatives to develop and enhance online tools for the industry. Dan, Lorenzo, and Brian join us today to discuss how our companies adapted to the rapid changes in how we worked during the pandemic. We discuss how Dan’s team was gearing up with a work-from-home system just before the quarantines began and how Project CATT helped ILSA’s clients cope with online work efficiently. We discuss how small and large agencies struggle with surplus lines regulations differently. Dan explains the training they gave ELANY’s staff members regarding cybersecurity and how non-official emails are considered a cyber risk. We also discuss why surplus line outsourcing has become more critical in light of the pandemic and its mandatory health protocols. "As premium increases and the market hardens, the need to outsource surplus lines becomes even more invaluable." - Lorenzo Houston Today on Spot On Insurance: How cloud systems allowed ELANY staff to work remotely What it was like to create a work from home solution on the fly The recent system changes ELANY applied that made their services more seamless, efficient, and automated What Project CATT is and how Brian made it work for ILSA's clients in 2020 The challenges faced by smaller and more prominent agencies in the area of surplus lines Why compliance is often overlooked by agency executives How ILSA fared during the pandemic How ELANY supports and educates its members with the challenges in cybersecurity regulation How ELANY teaches their employees to be on the lookout for potential cybersecurity risks ILSA's cybersecurity measures and the solutions they are working on What ELANY did at the height of the pandemic and how it affected them as an organization The politicians that helped the insurance industry during the pandemic Why surplus line outsourcing has become more invaluable today The impact of ELANY's charitable acts in 2020 Key Takeaways: Companies who used cloud-based software before the pandemic were businesses that had little problems transitioning to a work-from-home setup. Cybersecurity risks are at its highest when employees open emails that appear to be official or sent by someone within the organization. Resources Mentioned: Renaissance Systems Inc. Connect with Dan Maher: The Excess Line Association of New York Email: [email protected] Phone: (646) 210-8075 Connect with Lorenzo Houston: Email: [email protected] Phone: (254) 729-6133 LinkedIn Connect with Brian Allen: Email: [email protected] Phone: (254) 729-8002 LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
7/20/202156 minutes, 4 seconds
Episode Artwork

Ep. 225: Aaron Steffey: Propeller: The Fully Automated Bond Platform

Apple Podcasts Rate and Review for SpotOn Aaron Steffey is the Co-Founder and Director of Sales and Marketing at Propeller Bonds—a company with a goal to simplify, automate, and distribute insurance products for clients more efficiently and effectively. The company's current focus is on the surety bond market in the USA, which is worth over $6 billion. As Director of Sales and Marketing, Aaron is responsible for the company’s sales, marketing, and acquisition deals. Aaron is also a managing partner at Steffey Insurance Agency, a family-owned insurance broker in Indianapolis, Indiana. Aaron joins us to discuss how Propeller Bonds started and why they concentrated on surety bonds. He shares what it’s like growing up with parents who own an insurance agency. He discusses what surety bonds are for and why they were often ignored or looked at with animosity in the industry. He explains how the Propeller platform works and how it automates what used to be cumbersome steps. He describes how the pandemic was a blessing in disguise for their company. Aaron also shares his tips for those who are planning on starting an insurtech company. "Employee count is not the most important thing in insurance; you want to be efficient." - Aaron Steffey Today on Spot On Insurance: Aaron's educational background and how he was introduced to insurance What it's like growing up with parents who worked in insurance How Aaron creates a balance between family and business What Aaron predicts for the future of independent agencies Why independent agencies have an advantage over carriers when it comes to flexibility Why bonds are important in insurance and why agents hated bonds before How agents can use their company's platform Why the pandemic was a huge game-changer for their company How Aaron set up his team and the people he needed How their marketing went virtual instead of personal interaction Why Zoom and other virtual meeting apps hurt phone calls Aaron's advice to future insurtech entrepreneurs Key Takeaways: Surety Bonds are a kind of revenue generator for the municipality. Surety bonds were often ignored because of how difficult the process was of obtaining one. Connect with Aaron Steffey: Propeller Bonds Steffer Insurance Agency LinkedIn Company Email: [email protected] Personal Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
7/13/202148 minutes, 11 seconds
Episode Artwork

Ep. 224: Bryan Falchuk: Key Takeaways From Successful Insurance Startups

Apple Podcasts Rate and Review for SpotOn Bryan Falchuk is an Insurance & InsurTech Advisor, Speaker, Leadership Coach, and Best-Selling Author. He is the Founder and Managing Partner of Insurance Evolution Partners, a consultancy that helps insurance companies innovate and evolve during times of disruption. He is the author of The Future of Insurance Volume 1 and Volume 2, where he highlights how legacy carriers adapted to changing times and how startups responded to different circumstances. Bryan is also an expert in general management, operations, sales & distribution, and business intelligence. Bryan joins us today to discuss the lessons the pandemic taught him and how his mindset has become adapted to the disruption it brought. He shares some of the key takeaways from The Future of Insurance: From Disruption to Evolution: Volume II: The Startups and describes the difference between the problems that affect legacy carriers and startups. He explains how a well-funded startup isn’t always successful and discusses the complexities of compliance and regulations when it comes to startups. He also shares why companies - big or small - should always strive to build a healthy relationship with their regulators and discusses the lessons he has learned from failure. "There are complications in being a legacy and being a startup." - Bryan Falchuk Today on Spot On Insurance: How Bryan's life changed before the pandemic and how he adapted How the pandemic allowed business to be more efficient Why the pandemic made the business side of things have a more human approach What's new with the second volume of Bryan's book The existential threat a legacy carrier would likely never face How businesses can make capital strategies through relationships Is it harder to be an incumbent or a startup Why some are made for legacies and others for startups What is "Diversity of Thinking" and how an organization applies it Why a well-funded startup doesn't always lead to success What compliance is from a startup perspective The role of regulators in the industry and building a good relationship with them What Thimble is, what they do, and why they have a close relationship with regulators The key lessons Bryan learned from the failures he experienced What inspired Bryan to write books and blogs in the first place Key Takeaways: Some insurance businesses are only successful because they were well-invested. You all can have a good relationship with a regulator, but it takes a different approach to them. You have to build relationships and be straight with people. Resources Mentioned: Thimble Insurance Connect with Bryan Falchuk: Insurance Evolution Partners The Future of Insurance The Future of Insurance: From Disruption to Evolution: Volume I. The Incumbents The Future of Insurance: From Disruption to Evolution: Volume II. The Startups LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
7/6/202152 minutes, 39 seconds
Episode Artwork

Ep. 223: Sabrina Slater and Tameika Johnson: So You Think That License is Valid?

Apple Podcasts Rate and Review for SpotOn Sabrina Slater and Tameika Johnson are core members of ILSA, and both have been with us for over 13 years. Sabrina is the Annuals and Corporates Manager responsible for registration submissions with the Secretary of State and Department of Revenue. Sabrina holds a SILA Associate Designation, a certification earned after undergoing professional development courses at the Securities & Insurance Licensing Association. Tameika is the Annuals and Corporates Supervisor and specializes in multistate corporate franchise taxes. Tameika has also garnered awards and honors such as those for Most Litigated Cases Handled and Most Pro Bono Cases Handled.  Sabrina and Tameika join us today to discuss what happens when your agency license is declared invalid by the state and the steps the agency needs to undergo to have a valid license again. They describe their roles and respåonsibilities at ILSA and how the pandemic shifted their perspective regarding office work. They discuss why agencies need to do their Annuals and Corporates Filings, and the challenges agencies face when applying for a license. They explain why some agencies prefer to get licensed themselves and why they don’t recommend an in-house approach. They also share their thoughts on Zoom meetings, the coronavirus, and how they managed to stay positive during these trying times. "If you want to do business and you want to be compliant, you’re going to have to do the leg work." - Sabrina Slater Today on Spot On Insurance: Sabrina and Tameika’s responsibilities at ILSA. The beginning of the pandemic and when they realized they would have to work from home. The struggles of working from home due to lack of equipment. Their thoughts when the group started webinars. Comparing live webinars and podcast recordings. What they learned about themselves when they worked from home. Annuals and Corporates Filings and why insurance agencies need them. What happens when your agency license is invalid? Why agencies struggle to get their licenses validated. Tameika's experience working with clients and preparing them for license validation. The issues Tameika found when working on withdrawals. How non-filing can affect the way your agency conducts business. Where agencies can check their licensing status. Corporate and LLC conversions in the context of regulatory compliance. Why some agencies prefer to take compliance and licensing by themselves. How COVID-19 affected their health and the health of their colleagues. Key Takeaways: The only way you're going to get experience in what you're supposed to do is if you're doing it on a regular basis. States do a great job at reminding agencies what they should get filed. When you change from a corporation to an LLC, there are states where an LLC doesn't have to file taxes and there are states where a corporation does. Resources Mentioned: State Regulators Contact Information Connect with Sabrina Slater: Email:[email protected] Phone: (254) 729-6109 LinkedIn SILA Connect with Tameika Johnson: Email:[email protected] Phone: (254) 729-6119 LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
6/29/202145 minutes, 50 seconds
Episode Artwork

Ep. 222: Jennifer Morrison: Canadian Insurance Innovation for a Unique Marketplace

Apple Podcasts Rate and Review for SpotOn Jennifer Morrison is the Project Director for Nova Mutual, an insurance company in Ontario that provides agriculture, auto, commercial/business, and home insurance. As Project Director, Jennifer is responsible for developing and implementing innovative solutions while retaining customer empathy. She is a self-proclaimed property and casualty insurance geek specializing in producing collaborations between technology and business teams. She is also a Professional Agile Leader as certified by Scrum. Jennifer joins us to discuss what makes the Canadian marketplace unique and why US companies have problems establishing a presence. She shares how the pandemic made her choose a different career path and describes the hardships of helping her kids with their online classes. She explains the role of a business analyst, why Ontario has the term “Gender X,” and why she found insurance as an exciting industry. Jennifer also discusses the differences between US and Canadian rates and regulatory standards. "In general, the insurance marketplace is behind every other industry." - Jennifer Morrison Today on Spot On Insurance: How Jennifer's career in insurance started. The challenges Jennifer faced amidst COVID-19. How the pandemic made her switch careers. Why she started working for Nova Mutual during the pandemic. The struggles of online schooling for children and their parents. What it takes to be a fully rounded business analyst. What is Gender X and why they decided to use this term in Ontario. How gender plays into the premium cost of insurance. Why Jennifer found insurance as an interesting industry. What is a Professional Agile Leader? How a design thinking facilitator builds teams. Why being a bilingual country makes it difficult for US companies to penetrate Canada. What makes Canada have a unique marketplace? The difference between Canadian and US regulatory standards. Comparing and contrasting Canadian and US rates. Key Takeaways: If you don't fight claims, you set precedent. Canadian rates are heavily regulated by the government. Every Canadian province’s insurance system and regulations are completely different Resources Mentioned: Shane Drever Artwork & Illustration Connect with Jennifer Morrison: Nova Mutual LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
6/22/202143 minutes, 45 seconds
Episode Artwork

EP. 221: Adi Kaimowitz: Flash Teams: The Future Workforce?

Apple Podcasts Rate and Review for SpotOn Adi Kaimowitz is the President and CEO of Virtual Actuary, a company that aims to lead the future of work by disrupting the traditional approach to hiring in-house actuaries. They promise to match or exceed quality levels of fixed staff, all the while reducing costs. Adi has over ten years of experience in the actuarial industry, with his previous career as an actuary recruiter. His years of experience allowed him to specialize in marketing, IT, operations, leadership development, and management consulting. Adi has also garnered more than a handful of accolades, including being nominated for Founder of the Year in various business awards in South Africa since 2019. Adi joins us to discuss how Virtual Actuary represents the future of employment and providing services. He shares his journey to becoming a leader in actuarial sciences and discusses how COVID-19 disrupted the economy and the industry and forced them to adopt new ways to stay in business. Adi describes what the future of work would look like and how the gig economy plays into it. He explains the significance of building credibility, whether as an individual talent or as a startup. He shares the mindset of an industry disruptor and why he calls them “the lone ranger” of the industries they are disrupting. Adi also describes some of the accolades he has received and how his team financially performed in 2020. "We are moving away from the ‘corporate brand’ world to the ‘you as a brand’ world." - Adi Kaimowitz Today on Spot On Insurance: The struggles and advantages of working virtually. What led Adi to pursue a career in actuarial sciences? How COVID-19 forced companies to think outside the box.  What Adi believes the future of work would look like.  Why the industry was slowly transitioning to virtual work before the pandemic. Building your credibility factor as an expert in your field. The gig economy and how it's changing the future of work. How to best embrace the new world of work. Consortiums and how they would shape the way workers are paid. What's the mindset of an industry disruptor? Adi's tips for startups when competing against established firms. What it means to establish credibility as a startup. Adi's accolades and what he works for to distinguish himself. How Adi and his team weathered the economic recession. Key Takeaways: Accolades end when you're so influential that you can make the world a better place. Being a startup means it's all about your credibility factor. Connect with Adi Kaimowitz: Virtual Actuary LinkedIn Twitter Facebook This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
6/15/20211 hour, 6 minutes, 18 seconds
Episode Artwork

Ep. 220: Laura Adams: Debt-Free Blueprint

Apple Podcasts Rate and Review for SpotOn Laura Adams is a personal finance and business expert, author, speaker, and podcast host. As a finance expert, she specializes in personal finance and small business management, retirement, debt, credit, and money management. She is the author of Money-Smart Solopreneur: A Personal Finance System for Freelancers, Entrepreneurs, and Side-Hustlers, where she talks about riding the wave of solopreneurship using her book as a roadmap. Her most recently published book is Debt-Free Blueprint, a guide on how to rid your life of debt in the right order. Laura is also the host of the Money Girl podcast, a weekly show covering personal finance topics such as debt, insurance, and retirement. Laura joins us to discuss how people can learn to manage their finances at any age and be debt-free by the time they retire. She shares her passion for entrepreneurship and how it eventually led to becoming an expert in money management. She describes how her podcast got started and what inspired her to start one. She explains why insurance is difficult to buy and why having a lot of money doesn’t translate to financial freedom. Laura also shares what readers can expect from the Debt-Free Blueprint book. "If you don’t understand money; if you don’t take an interest in it, how can you ever succeed?" - Laura Adams Today on Spot On Insurance: Laura's life in the South and how she found her passion for entrepreneurship. Why academic intelligence does not correlate with financial intelligence. When Laura started her podcast and why she launched the Money Girl show. When Laura realized she can help people understand their money better. Why Laura believes people are struggling with money management. How parents can help their children learn about personal finance. Why insurance is something people have difficulty buying. The response Laura received from the people she helped and those who listened to her show. How you can make a habit of investing and adopting it as a lifestyle. How to determine which debts to go after first. The best way to learn and grow your self-confidence in public speaking. Key Takeaways: Insurance is something we all have to buy, but would rather not use. Teaching children how to manage their money sets them up for long-term financial success. Connect with Laura Adams: Official Website USInsuranceAgents.com Laura Adams on Facebook Laura Adams on Twitter Laura Adams on LinkedIn Money Girl Podcast Book: Money-Smart Solopreneur: A Personal Finance System for Freelancers, Entrepreneurs, and Side-Hustlers Book: Debt-Free Blueprint: How to Get Out of Debt and Build a Financial Life You Love This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
6/8/202141 minutes, 55 seconds
Episode Artwork

Ep. 219: Heath Shearon: Introducing the Mayor of Insurance Town

Apple Podcasts Rate and Review for SpotOn Heath Shearon is the self-proclaimed Mayor of Insurance Town and host of the Insurance Town Podcast, a platform where he shares the wisdom he obtained from being part of the industry over the years. He occasionally has guests on his show, especially people he has previously worked with or got to know throughout his career. Heath credits the pandemic for starting his podcast, having seen an opportunity to realize his dream in a time when most business owners were pessimistic. Heath is a second-generation insurance professional with over 15 years of experience in marketing and sales.  Heath joins us today to discuss where the title “Mayor of Insurance Town” came from and why he’s always wanted to start his own podcast. He shares his love for the insurance industry and how his family has thrived on its success for decades. He explains the significance of building rapport and a vast network of connections as an insurance professional. He describes some of the challenges he experienced while working with his father and the lessons he learned from them. Heath also shares how he has kept an air of optimism during the pandemic. "Our industry is all about relationships. It all goes back to relationships, no matter what it is." - Heath Shearon Today on Spot On Insurance: How the title "Mayor of Insurance Town" started. What the industry as a whole has done for Heath's family. Building relationships to compel people to buy insurance. The challenges of working with Heath's father in their family business. The skills he learned in the corporate world that Heath wouldn't have learned in the family business. Why people in high positions shouldn't be treated differently when building rapport. The best thing Heath learned from his father. Heath's thoughts on having his own podcast and how it changed his life. What it's like to have your family's careers revolve around insurance. How Heath managed to keep a level head amidst the pandemic. Key Takeaways: Preparation meets opportunity. Always leave the industry you work with better than you found it. Connect with Heath Shearon: Insurance Town Podcast: Insurance Town Email: [email protected] Heath Shearon on LinkedIn Heath Shearon on Facebook This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
6/1/202157 minutes, 3 seconds
Episode Artwork

Ep. 218: Andrew Stotz: Forged in the Foundry of Failure

Apple Podcasts Rate and Review for SpotOn Andrew Stotz is the Co-Founder and CEO of A.Stotz Investment Research, a company that provides services to reduce investment research costs and help with their existing stock portfolios and asset relocation strategies. He is the host of the My Worst Investment Ever podcast, a show where he interviews successful business owners and investors and asks them about their worst mistakes on the way to the top. Before venturing into the world of business valuations, economic research, and podcasting, Andrew co-founded CoffeeWORKS, a 26-year old wholesale coffee roasting company that services many of Thailand’s top hotels, coffee shops, offices, and restaurants.  Andrew joins us to describe how he managed to find success despite the many hurdles he had to jump over in life and the people who motivated him to keep going. He discusses the COVID-19 situation in Thailand and how their government responded. He discusses the time he went out on his own with no education, his desire to start a business in Thailand, and when he and his business partner nearly lost everything. He describes how he and his partner slowly crawled their way to where they are today and their other business ventures. Andrew also explains what motivated him to write books on investment and wealth building and shares what not to do when you’re a beginner investor or startup owner. “The one thing you can control is your costs, and you can control that right now.” - Andrew Stotz Today on Spot On Insurance: What life is like in Thailand right now and how they handled the pandemic Andrew's struggles with his education and the time he relied on food stamps and kindness What made Andrew move to Thailand, and why he stayed Why business relationships are more important than money in Thailand The cultural differences between the USA and Thailand Andrew's experience when their business in Thailand fell with the economy How Andrew managed his sister's death amidst their business failure How CoffeeWORKS was forged in the foundry of failure The various lessons Andrew learned from his failures and recovery Why Andrew focused on reducing costs to the minimum and how it helped them succeed Andrew's motivation for writing various books on wealth building The most interesting stories Andrew has heard from his podcast guests The common mistakes investors and startups make and how to avoid them Key Takeaways: The most common mistake in business is people failing to do their research. We should always learn from the mistakes made by other people. Connect with Andrew Stotz: A.Stotz Investment Research CoffeeWORKS Podcast: My Worst Investment Ever Valuation Masterclass Andrew Stotz on LinkedIn Book: My Worst Investment Ever Book: 9 Valuation Mistakes and How to Avoid Them  Book: How to Start Building Your Wealth Investing in the Stock Market Book: Transform Your Business with Dr.Deming's 14 Points This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
5/25/20211 hour, 2 minutes, 33 seconds
Episode Artwork

Ep. 217: Shannell Chibueze: Establishing Workplace Diversity, Equity & Inclusion

  Apple Podcasts Rate and Review for SpotOn Shannell Chibueze is the Chair of the Diversity, Equity, and Inclusion Council at Woodruff-Sawyer, one of the country’s largest insurance brokerage and consulting firms. Woodruff-Sawyer provides customized programs and coverage based on your profile and your business through services like risk management in property, surety, management liability, casualty, and cyber liability. Shannell provides tailored coverage solutions with a wide range of clients, from Pre-IPO startups to Fortune 500 companies. Before becoming Chair, Shannell was the company’s Vice President and Senior Account Executive. Shannell joins us to discuss workplace diversity and how to make your leaders see the benefit of having a diverse organization. She shares her experience with working in corporate as a person of color and how she chose her path to success instead of following the safe route. She describes why she uses real-world examples of social injustice to spark conversations at the workplace. She explains what workplace diversity means and why it’s not just about adding more minorities to your organization. Shannell also shares her advice to those who want to voice their concerns on workplace diversity and social equality and how you can incorporate diversity initiatives in the workplace, even while working remotely. “When you look at diversity, equity, and inclusion, you have to expand it to be inclusive for everybody.” - Shannell Chibueze Today on Spot On Insurance: Shannell's experience in an all-woman-owned company. How she went against the norm when it came to her professional journey. Why People of Color have to be more innovative when it comes to accessing opportunities. How being honest about your hesitations can bring out the best in you. Shannell's transition from being a broker to working in risk management. Why you should make an effort to connect to all the leaders in your company. Using examples of social injustice to start conversations about workplace equality. The grander picture of diversity in the workplace. The benefits of bringing the conversation of inequality into the workplace. Shannell's advice for using your voice within your organization to spark conversations around diversity. Why employees need to have their leaders hear their stories. Having diversity initiatives while working remotely. Key Takeaways: A lot of our gifts are in our fears. It's important to connect to all leaders in your organization. Having the support of your leaders can make all the difference. Connect with Shannell Chibueze: Woodruff Sawyer LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
5/18/202152 minutes, 14 seconds
Episode Artwork

Ep. 216: Patrick Kelahan: Bridging Technical & Claims Expertise Gap

Apple Podcasts Rate and Review for SpotOn Patrick Kelahan is a Building and Insurance Consultant at H2M, a company that provides multi-disciplinary consulting and design services focusing on engineering, architectural, and environmental challenges. He specializes in insurance claims and consultations for those in the InsurTech industry, including insurtech startups. He is also experienced in property insurance appraisal, staff training, and regulatory compliance. Patrick’s professional goal is to continuously improve the impact he has on customers and his community.  Patrick joins us to share his thoughts on the InsurTech industry, its future, and how it can help those in need in the US and internationally. He describes the circumstances that led him to join the insurance industry, the insurance industries in underdeveloped nations, and what the industry can do better to serve those who need insurance. He explains why the value of insurance is more about trust than education and how the pandemic worsened the supply chain the industry has been having. Patrick also shares a glimpse of some of the upcoming projects at H2M, especially those involving 3D printing houses for the community. "Once you realize your little piece can help people dramatically, it puts an urgency on what you’re doing." - Patrick Kelahan Today on Spot On Insurance: Patrick’s experience in construction and the US Government Disaster Program. Why Patrick and his wife decided to adopt several children. How Patrick started working in the insurance industry and where his passion comes from. Why Insurtech isn't just one thing and how it's akin to an elephant. How insurance is the primary driver of everything that makes money. Getting insurance to people living in underserved countries. Why the value of insurance starts with trust before education. The effect of COVID-19 on the supply chain and Patrick’s thoughts on stimulus checks.  Patrick's thoughts on the H2M project and the potential it possesses. Key Takeaways: You innovate from the customer backwards. The future of housing includes 3D printers. Connect with Patrick Kelahan: H2M Ten C’s Project Twitter LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
5/11/202152 minutes, 36 seconds
Episode Artwork

Ep. 215: Fred Karlinsky: Steps to Take If (When) You Have a Cyber Attack

Apple Podcasts Rate and Review for SpotOn Fred Karlinsky is a Shareholder and Co-Chair at Greenberg Traurig, LLP (GT), a law firm with over 2,200 attorneys in 40 locations in the United States, Europe, Asia, Middle East, and Latin America. Due to its scope and size, GT is recognized as one of the largest firms in the United States. Fred is internationally recognized when it comes to anything related to insurance regulations. He represents clients for property, automobile, and worker’s compensation cases and also serves as an Adjunct Professor of Law at the Florida State University College of Law. Fred joins us today to discuss how the insurance industry has coped with the rise of cyber attacks in the last decade. He shares the different cybersecurity threats the sector has recently faced and how data can be valued and sold by cyber attackers. He explains how ransomware works, what the hackers can do to company and client data, and what a company should do if targeted. He describes how companies should prepare for a potential threat and what ordinary citizens should do to secure their data. Fred also explains the key differences between US regulations and European regulations.  "If you fail to prepare...prepare to fail." - Fred Karlinsky Today on Spot On Insurance: Fred's career and the different places he's worked. The most recent cyber-attacks the insurance industry has suffered. How data can be valued and sold by cyber attackers. The prevalence of ransomware and how to beat this type of attack. How all of our information is all being captured somewhere. The least thing you can do to protect your personal information. How Fred's home phone helped protect him against identity theft. What the government suggests about paying ransomware. How small agencies can avail of cyber insurance. What companies can do when there's a breach in security. What a seasoned team is and how they can help you against cyber attacks. The differences between the US federal regulations and the European model. Key Takeaways: Locking down your credit is helpful. Cybersecurity is going to be an issue for us for years to come. Make sure your insurance company has cyber insurance. Connect with Fred Karlinsky: Greenberg Traurig, LLP LinkedIn Twitter Email: [email protected] Phone: 1 954.765.0500 This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
5/4/202144 minutes, 40 seconds
Episode Artwork

Ep. 214: Danny Lee: Becoming a Great Adjuster

Apple Podcasts Rate and Review for SpotOn Danny Lee is the President of SDB Missionary Society, an organization led by Seventh Day Baptist missionaries, and a known expert in the world of claims adjusting. He is the author of the book The Art of Property Claims Adjusting: Techniques on How to be a Great Adjuster, where Danny shares his common-sense approach to property claims adjusting and how to be the best in this business. He has over 33 years of experience in multi-line claims, 25 of those years as a leader in the insurance industry. Danny is also a screenplay writer, having written several screenplays including Beneath the Rivers, Park & Ride, and The Unthinkable. Danny joins us to share how a new claims adjuster can rise to become one of the best in the industry. He shares where his passion for adjusting came from and why he believes insurance professionals should be adjusters first. He discusses the difference between a new adjuster and someone with years of experience in the field. He explains why adjusters often leave the industry and what companies should do to keep them. He also discusses some of the shortcomings of most adjusters today and what they can do to improve. "The one thing you need to do is carry confidence." - Danny Lee Today on Spot On Insurance: Danny's experience with helping his father who worked in insurance. Why property claims adjusting is Danny's passion. Why insurance professionals should start as adjusters. The critical techniques most adjusters need to learn in their business. How a new adjuster often handles a claim compared to an experienced adjuster. What new adjusters should never forget when it comes to customer experience. How insurance companies can keep adjusters from moving on to other industries. Areas Danny believes most adjusters can improve. Why claims adjusters function as estimators. The advantages of new technologies in the adjusting industry. What's next for Danny as an author and speaker. What it was like to be on a 5-month cruise. How COVID-19 affected Danny and his family. Key Takeaways: Employees leave not because of the company, but because of their boss. An agent should always know the difference between confidence and arrogance. Adjusters oftentimes encounter clients who are filing claims for the first time in their lives. Connect with Danny Lee: SDB Missionary Society Danny Lee’s Official Website LinkedIn Book: The Art of Property Claims Adjusting: Techniques on How to be a Great Adjuster This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
4/27/202159 minutes, 9 seconds
Episode Artwork

Ep. 213: Christine Garza: From Legacy Carrier to Insurtech

Apple Podcasts Rate and Review for SpotOn Christine Garza is the Vice President of Business Development at Foresight, a company that provides insurance for safety-critical businesses. Their services allow companies to make risk management more accessible, especially with the first tech-based worker’s compensation program. Christine has 15 years of experience in insurance, starting as an underwriter for The Hartford in 2006. She obtained her BA in English at The University of Texas at San Antonio and her MA in Communications at the University of the Incarnate Word. Christine is also a Community Volunteer for the San Antonio Food Bank and a Fundraising Volunteer for the March of Dimes. Christine joins us to discuss how the pandemic affected her career and how it inspired her to join Foresight. She describes the difference between working for legacy companies and startups, how she got her first job as an underwriter, and some of her career highlights and challenges she’s faced throughout her career. She describes what Foresight offers and how their platform allows companies to prevent accidents. She explains her responsibilities as VP of Business Development and how she guides the relationship between agents and brokers. Christine also shares how she kept a positive mindset in the last 12 months and her advice for switching careers. "If you don’t believe in yourself, nobody else will believe in you.” - Christine Garza Today on Spot On Insurance: Christine's career path and her experience working as a rookie underwriter. The hurdles Christine had to jump over to get where she is today. How COVID-19 affected her and how she succeeded despite it. The cultural workplace differences in insurtech and legacy carriers. What Foresight is and the services they offer to clients. Why the user experience in their platform is different from the competition. What attracted Christine to work for Foresight? How Foresight can be used to prevent accidents in the first place. Christine's motivation to start working in a startup environment. Christine's role at Foresight and her key responsibilities. How Christine stayed positive despite the situation with the pandemic. Key Takeaways: You should always have a Plan B. You need to think 5-10 steps ahead, so if it doesn't work out, you have a contingency plan. InsurTech teams are always leaner than their legacy counterparts. Connect with Christine Garza: Foresight LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
4/20/202139 minutes, 40 seconds
Episode Artwork

Ep. 212: Olorunmola Fiyinfoluwa Victoria: African Union: Roadmap to Greater Insurance Distribution

Apple Podcasts Rate and Review for SpotOn Olorunmola Fiyinfoluwa Victoria, or simply Folumy, is a Risk Management Analyst for Tangerine Life, a financial technology company in Nigeria that provides insurance products from life insurance to education plans. She is the co-host of the InsurTech Business Series Podcast, the No.1 InsurTech Podcast in the African continent where they talk about innovation and technology amidst Nigeria’s emerging insurance industry. Folumy is also an Associate of the Chartered Insurance Institute of Nigeria. Folumy joins us to discuss Nigeria's insurance climate and the many ways she believes their industry can improve for better customer reach. She describes how pursued a career in insurance, why being a banker didn’t appeal to her, and the challenges she faced along the way as a female Nigerian. She explains the big problem with communication between insurance companies and their clients and cites some ways to solve it. She shares why Nigerians don’t see the value of having insurance and describes the difference between the Kenyan and Nigerian insurance markets. Folumy also discusses how Nigeria coped with the pandemic of 2020. "Insurance is one of the ways Nigeria can move from a non-business sector to an all-business sector." - Olorunmola Fiyinfoluwa (Folumy) Victoria Today on Spot On Insurance: Folumy's life in Nigeria and why she pursued a career in insurance. How Folumy overcame the hurdles of finding success in Nigeria. Why Folumy didn't consider a career in banking. Addressing the insurance communication gap for their Nigerian clients. Why Nigerians don't believe in the value of having insurance. Comparing the insurance market in Kenya and Nigeria. What the future holds for the insurance industry in the African continent. How the pandemic affected Nigeria in 2020 and how they responded to it. How movies helped uplift her spirit throughout the last 12 months. Key Takeaways: Nigerians are beginning to invest in agriculture as an alternative to the oil sector. About 82-million Nigerians are living below the poverty line. Connect with Olorunmola Fiyinfoluwa (Folumy) Victoria: Tangerine Life InsurTech Business Series Podcast LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
4/13/202147 minutes, 12 seconds
Episode Artwork

Ep. 211: Eric Geier: Retire on Fire

Apple Podcasts Rate and Review for SpotOn Eric Geier is the CEO of Puresurance, a health and retirement solutions company that focuses on small and medium-sized business owners. Their products can help clients manage their health insurance and retirement plans with their proven strategies and mentorship. Eric is an expert in life insurance when used as a retirement vehicle and provides customized health coverage solutions. He also has over 20 years of experience working in the financial industry and earned his BBA in Accounting at Hofstra University.  Eric joins us to share how you can make the best out of your retirement. He describes what motivated him to have a career in the financial industry and why they started Puresurance. He explains how medical services aren’t costly and why hospitals can lower the cost if you’re self-insured. He discusses why life insurance is of utmost importance when it comes to any retirement strategy and shares the many retirement issues he helps their clients address. Eric also explains how a person in their 20’s can prepare for their retirement even if they’re earning a modest salary and describes how he has kept a positive mindset despite the troubling times. "The biggest threat to anybody's retirement is outliving their money." - Eric Geier Today on Spot On Insurance: How compound interest works for retirement. When Eric worked in Hong Kong and what his experience was like. Eric's thoughts on what a suitable insurance product should have. How to know the actual price of healthcare. Why medical services typically don't cost a lot of money. Why life insurance is critical in any successful retirement strategy. The questions Eric asks clients when planning their retirement. What mortality credits are and why only insurance has it. The pain points many of Eric's clients want to address. Eric's advice to those who are fresh out of college and want to plan their retirement. How Eric has kept a positive mindset over the past 12 months. Key Takeaways: 67% of the population doesn't even have a retirement plan. Medical services can be much more affordable if you declare yourself as self-insured. Resources Mentioned: MDsave Connect with Eric Geier: Puresurance Calendly link LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
4/6/202155 minutes, 14 seconds
Episode Artwork

Ep. 210: Joseph Petrelli: Top Notch Actuarial Resources for Regional & Specialty Insurers

Apple Podcasts Rate and Review for SpotOn Joseph Petrelli is the President of Demotech, an Ohio-based financial analysis firm. He is credited for the development of Financial Stability Ratings (FSR). FSRs are one of the leading indicators when considering the financial stability of Title underwriters and Property & Casualty insurers. Demotech’s mission is to help level the playing field for insurance companies currently unrated or under-rated. Joe also has over 40 years of actuarial and financial analysis experience, particularly in product development, pricing, and loss cost filings.  Joe joins us today to share how Demotech works to help provide accurate insurance ratings through FSRs. He discusses the reason he wanted a degree in Actuarial Sciences and the challenges he faced early in his career. He explains why he developed FSRs and how they accurately size up any insurance company in the market. He shares how he and his team revived the Florida market and how much of the market they have in control today. He describes how Demotech’s classifications system works and the factors they consider. Joe also discusses how COVID-19 disrupted the traditional office setting and its ergonomics. "New tools allow us to have smarter decisions rather than just routine transactions." - Joseph Petrelli Today on Spot On Insurance: Why Joe obtained a degree in Actuarial Sciences. The challenges Joe encountered early in his career. What led Joe to create the Financial Stability Ratings? Fannie Mae and Freddie Mac, and how they worked with these mortgage companies. The gaps in the industry Demotech intended to fill. How Joe and his team resurrected the Florida market. Why Florida struggled to find a rating agency in the 90's. How their company's classifications system works. How Joe prepares for the next generation.  Why Data Scientists are pushing Actuaries to become more innovative. How Joe expects various industries to adapt to the New Normal. Key Takeaways: You have to have, as an actuary, 30 hours a year of continuing education. In insurance ratings, the business model is a better metric than financial signs. 2020 has changed the way any industry looks at office spaces forever. Connect with Joseph Petrelli: Demotech Phone: 354-7207 LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
3/30/202144 minutes, 3 seconds
Episode Artwork

Ep. 209: Nikolaus Suhr: Design & Launch Insurance Services at Lightning Speed

Apple Podcasts Rate and Review for SpotOn Nikolaus Suhr is the CEO and Co-Founder of KASKO, an insurtech company that offers an agile insurance product powered by API. They promise to make sure your IT empowers you and your business instead of being the one thing that holds your systems setup back. He comes from a family of insurers, allowing him to have a heart for the insurance industry from a young age. Nikolaus also has over a decade of experience working with insurance brokers and has served in critical roles in business development, risk management, and startup consultation. Nikolaus joins us to discuss how KASKO can help companies scale fast through insurance service optimization. He discusses what inspired him to join the insurance industry, his family history of insurers, and why he decided to start KASKO. He describes why insurance is still primarily a sales game despite the number of new technologies and tools currently available and explains why partnering with other companies fast-tracked their company growth. He also shares the niche they want to fill in the industry and what KASKO offers regarding on-time insurance delivery. "Insurance just works slightly differently than any other financial product. It's about trust and appreciating how hard people had to work to gain that trust." - Nikolaus Suhr Today on Spot On Insurance: How young Nick was when his entrepreneurial spirit started. The reservations he had when he was being groomed to run their family business. The strategies he developed to get where he is today. Why insurtech is mostly about sales and knocking on doors. Why Nick decided to start KASKO. Why partnering with insurers allowed their company to grow. How a company can customize their services without being niche. Why it was brilliant for their company to attract US clients who want to do business in Europe. What's in store for KASKO in the near future? Key Takeaways: The cost of delivering insurance at the right point in time is very high. There's so much tech out there, but it's about getting the word out and making those partnerships. Connect with Nikolaus Suhr: KASKO Email: [email protected] LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
3/23/20211 hour, 3 minutes, 29 seconds
Episode Artwork

Ep. 208: Mike Strakhov: Financing Your Next Acquisition

Apple Podcasts Rate and Review for SpotOn Mike Strakhov is the Senior Vice President at Live Oak Bank, a digital, cloud-based bank with no ATMs, branches, or tellers. They are a lending company that aims to be America’s small business bank. He co-founded the insurance lending vertical, including building the team and developing strategies for short and long-term goals. As SVP, Mike is responsible for developing referral partnerships with agency networks, consultants, and various insurance carriers across the US. Mike joins us today to discuss the surge of mergers and acquisitions in 2021 and what he expects to see in 2022. He shares his career experiences before working with Live Oak Bank and the time he was part of the insurance industry. He explains how the pandemic didn’t stop the mergers and acquisitions transactions from happening in record numbers and describes why he and his company are bullish on agency acquisitions today and for the foreseeable future. Mike also shares the steps you should take before deciding to sell an agency and the taxes and fees in-between. "Debt and taxes are part of the whole she-bang, so you're going to pay it one way or the other." - Mike Strakhov Today on Spot On Insurance: Mike's career and the different hats he's worn over the years. Why the insurance industry is so resilient. Mike's thoughts on 2020 and how the year still had record-breaking mergers and acquisitions. How the Biden administration will change the current market climate. The acquisition status of the startup industry. How will the surge of mergers and acquisitions affect the industry? What Mike expects 2021 to be and what the future holds. Why Mike is bullish on agency acquisitions. The steps you need to take when selling an agency. Why 2021 is a good time for agencies in terms of bank lending. Key Takeaways: It takes several years to get your financials in order. Taxes will always be part of the equation, even in retirement. In selling agencies, having everything in order is impactful on the price you're going to get paid. Connect with Mike Strakhov: Live Oak Bank Mike Strakhov on LinkedIn Email: [email protected] Phone: (614) 361-9482 This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
3/16/202150 minutes, 10 seconds
Episode Artwork

Ep. 207: Jeremy Streten: How to Navigate Your Way From Startup to Success

Apple Podcasts Rate and Review for SpotOn Jeremy Streten is a coach, lawyer, mastermind facilitator, and author of The Business Legal Lifecycle: How to Successfully Navigate Your Way from Start Up to Success, a book that discusses all the possible things that can go wrong in your business journey and how you can prevent them. He is also the CEO of Business Legal Lifecycle, a company that offers SaaS products that business owners can use to identify risks and blindspots in their business. The mission of Jeremy’s company is to help business owners learn the legal health of their business. Jeremy joins us to share how Business Legal Lifecycle helps business owners find legal blindspots in their companies and provide solutions to fix them. He discusses Australia's current state and why he believes life is pretty much back to normal, with a few exceptions. He explains the risks many business owners incur in their professional journey and highlights some of the things they can do to solve them or prepare for them. He describes the importance of estate planning and the best time to talk about it. Jeremy also explains why he’s opposed to the industry creating programs and services that can confuse clients and end up driving them away.  "The number one objection people have is they don't understand. If they don't understand, they disengage." - Jeremy Streten Today on Spot On Insurance: How Australia combatted the pandemic and what it's like today. Why Jeremy was interested in tech early in his career. What made Jeremy start their company and how they can help reduce business risk. Their target market and which businesses benefit the most. Jeremy's thoughts on how technical terms serve to confuse potential clients. How business professionals can separate simplicity from stupidity. What readers can expect from Jeremy's book. The best time business owners should talk about estate planning. What is it like in Australia in terms of business conferences and meet-ups? Jeremy's advice for newcomers and how they can improve the industry. Key Takeaways: Estate planning should be discussed any time. Just because a process uses simple terms doesn’t mean it’s stupid. Connect with Jeremy Streten: Business Legal Lifecycle Book: The Business Legal Lifecycle: How to Successfully Navigate Your Way from Start Up to Success Jeremy Streten on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
3/9/202138 minutes, 33 seconds
Episode Artwork

Ep. 206: John Warrillow: Build Your Business to Sell

Apple Podcasts Rate and Review for SpotOn John Warrillow is an entrepreneur, best-selling author, and President of The Value Builder System, a solutions platform that helps small business owners boost their company's value. Their platform incorporates various tools to measure, analyze, and interpret data to help improve business value by as much as 71%. He is the man behind the bestselling books Built to Sell: Creating a Business That Can Thrive Without You and The Art of Selling Your Business: Winning Strategies & Secret Hacks for Exiting on Top. John is also the host of the Built to Sell Radio, a weekly podcast for entrepreneurs who want to sell their business. John joins us to share how his entrepreneurial drive started as a kid selling drinks in school. He discusses some of the motivators that ultimately led him down the path of entrepreneurship. He explains why he wrote books focused heavily on selling businesses and why they both virtually revolved around the concept of recurring revenue. He describes some of the reasons why this year is the best time to sell a business, especially if that business was running throughout 2020 and discusses why he believes new entrepreneurs should chase partnerships over sole ownership. John also explains why trying to sell your business at the very top is a double-edged sword and shares a real-life story of what happens when it goes wrong. "The best time to sell is when somebody’s buying.” - John Warrillow Today on Spot On Insurance: How John's entrepreneurial spirit started when he was young. What recurring revenue is and how it affects company value. What inspired John to write his books around recurring revenue. How entrepreneurs can sell their businesses like the big players. When should business owners consider selling their business? Why businesses that operated during the pandemic should consider selling now. What is pre-diligence in entrepreneurship? Why it's not advisable to always ride the company over the top before you sell. Partnerships and why John thinks entrepreneurs should do them. Why we need to be very cautious of when an acquirer can talk to our employees. What is Majority Recapitalization and what happens when it goes wrong for the owner?  Key Takeaways: Exiting a business can both be a fairytale story and a story of enduring hardships. Most owners are going to have to stay on after selling to reach their earn-out. There's no effort without error and shortcomings. When your competitors find out your employees are looking elsewhere, it undermines your leverage. Resources Mentioned: Care.com Connect with John Warrillow: Built To Sell The Value Builder System Built to Sell Radio Twitter The Art of Selling Your Business: Winning Strategies & Secret Hacks for Exiting on Top Built to Sell: Creating a Business That Can Thrive Without You This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
3/2/202155 minutes, 26 seconds
Episode Artwork

Ep. 205: Ryan Stewman: Mindset, Marketing, Sales & More

Apple Podcasts Rate and Review for SpotOn Ryan Stewman is the CEO of Hardcore Closer, a company that helps elite salespeople to elevate their sales game through new technologies and automated sales processes. He is the Founder of the Break Free Academy, a network of entrepreneurs and business owners who want to become elite salespeople in their respective industries. He is a contributing author to media outlets such as Forbes, Entrepreneur, and Huffington Post and the bestselling author of multiple books, including GCode: How to Stay Super Focused in a World Full of Distractions and Hardcore Closer, a book that describes the many setbacks Ryan experienced before finally stumbling on the path that led to his success. Ryan is also the host of The Hardcore Closer Podcast, one of the world’s longest-running sales podcasts. Ryan joins us today to share his story of growing up in an abusive home and serving time in prison to becoming a motivational speaker, business owner, and 4-time bestselling author. He highlights the lessons he has learned about business while working at a carwash in his youth, how his career pivoted from washing cars to working in the banking industry, and how serving jail time has affected his personal and professional life. We discuss why many salespeople have the wrong mindset about cold-calling and what they should do to become more efficient and effective. We also discuss Ryan’s inspiration to become a motivational speaker, his Hardcore Closer Program, and how his company helps sales professionals become the best-of-the-best in their industry. "Most people have mentally tricked themselves into sticking to what works. It’s effective… but it’s not efficient." - Ryan Stewman Today on Spot On Insurance: Ryan's work ethic and how it all started in a carwash. What Ryan learned during his time in prison. How Ryan’s career shifted from washing cars to working in the banking industry. Ryan's mindset after serving time in prison. How Ryan found the inspiration to become a motivational speaker. Ryan's opinions on cold calls and their efficacy and efficiency. The struggle between power and force regarding cold-call sales What professionals can learn from Ryan's Hardcore Closer Program. The goal of Ryan’s company and how they empower their clients to be better leaders. Exercises you can do to envision an elite version of yourself. Ryan's daily routine and how it can help you to be more focused. What their slogan "Do the work despite” means. Key Takeaways: Do the work every day that can bring you success long-term. Don’t focus on how fast you can win big, but how you can win every day. Resources Mentioned: The Law of Success In Sixteen Lessons by Napoleon Hill Connect with Ryan Stewman: Hardcore Closer Break Free Academy GCode Hardcore Closer book Podcast This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
2/23/202157 minutes, 37 seconds
Episode Artwork

Ep. 204: Nate Reznicek: Brokers: Taking Another Look at Captives

Apple Podcasts Rate and Review for SpotOn Nate Reznicek is the Head of US Distribution at International Re Ltd, an insurance and reinsurance underwriting agency based in London. The company specializes in captive insurance, what Nate describes as a niche inside of a niche. As Head of US Distribution, Nate’s responsibility is spearheading the company’s US marketing strategies and developing sustainable enterprise risk management strategies. He is also part of the Captive Insurance Companies Association Programming Committee.  Nate joins us to discuss what captive insurance is, the risks they cover, and the market they’re after. He shares how he joined the captive insurance industry and what I-Re does for its clients. He describes the different types of captive insurance and the positions you have to fill if you want to start your own captive insurance company. Nate also shares what kept him going despite the economic downturn of 2020. "The captive insurance space is a very small one. It's a niche inside of a niche." - Nate Reznicek Today on Spot On Insurance: How Nate found himself working for a captives practice. Why captive insurance is a niche inside of a niche. What is a captive insurance company? The different types of captive insurance. The roles you need to fill if you want to start a captive insurance company. What does captive insurance cover?  What I-RE does and how they are different from other captive insurance companies. Key Takeaways: Insurance is not regulated at a federal level, but at a state level. The most common use of Captive insurance outside of your common P&C policies is going to be in your employer-sponsored healthcare plan. Most carriers don't make money on their underwriting profit. Connect with Nate Reznicek: International Re LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
2/16/202145 minutes, 16 seconds
Episode Artwork

Ep. 203: Edward Eichhorn: Healing American Healthcare

Apple Podcasts Rate and Review for SpotOn       SOI203 - Healing American Healthcare   Edward Eichhorn is the President of Medilink Consulting Group, a company that provides sales, strategic planning, and marketing advice for medical service and imaging businesses all over the country. Their company spearheaded the Healing American Healthcare Coalition to make sure healthcare professionals are always informed with the business and research side of the COVID Pandemic. Edward is also an author and the man behind the book, Healing American Healthcare, where he talks about how the country can transition to a universal healthcare system while also reducing national healthcare costs.   Edward joins us to discuss the current healthcare crisis in the US and his universal healthcare proposal that has virtually no drawbacks. He shares stats and facts regarding healthcare in other countries and how the US compares. He explains why Bernie Sanders’ Medicare For All Bill could be bad for healthcare professionals and shares when he thinks the world will go back to a pre-COVID state. Edward also describes what readers can expect from reading his book and how it can help their healthcare finances.       "We have to rebalance healthcare once we get past this terrible pandemic.” - Edward Eichhorn       Today on Spot On Insurance:   Edward's career path and why he joined the healthcare industry. How the US compares to other countries in terms of its healthcare systems. The ramifications of not having a universal healthcare system. Medical expenses and how it affects the number of people who declare bankruptcy. What it means to win the healthcare lottery. Healthcare options for the United States. Why Medicare For All would be detrimental to healthcare workers. How Americans truly feel about changing health insurance models. Why the current system is difficult to fix. How the pandemic affected the healthcare industry. What readers can expect from his book and how it can help their healthcare finances. What the country can do to prepare against another pandemic. When Edward believes the world will go back to a pre-COVID normal. Which of the COVID vaccines currently available should people take?     Key Takeaways:   The United States is the only one among developed nations that doesn't have a universal healthcare system. If we could harness healthcare and make it a right instead of a privilege, it would also improve our nation's economic activity. When competition gets to a point of oligopoly, then the opportunity to compete on price goes away.     Connect with Ed Eichhorn:   Medilink Consulting Group Email 1: [email protected] Email 2: [email protected] Healing American Healthcare: A Plan to Provide Quality Care for All, While Saving $1 Trillion a Year  LinkedIn       This episode was brought to you by…..   Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.     Connect, Learn, Share   Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
2/9/202154 minutes, 50 seconds
Episode Artwork

Ep. 202: Troy Korsgaden: Inflection Point:  Redefining Your Role in the Insurance & Financial Services Industry When the Existing Model No Longer Works

Apple Podcasts Rate and Review for SpotOn Troy Korsgaden is a sought-after financial services and insurance consultant. His company, Korsgaden International, specializes in agency building, global marketing, technology strategies, and distribution for some of the world’s largest financial services companies and insurance carriers. Troy is also the author of many books, with the most recent one titled Inflection Point, where he guides business owners on how to adapt their insurance or financial services agencies in an ever-changing market and technological economy. Troy joins us to discuss how the pandemic has exposed old business models and how creating new business models let small, forward-thinking businesses thrive. He discusses how the industry has been moving away from the customer-centric approach, and how 2020 brought them all back to this core principle.  He explains how companies can flaunt their value over those who offer the cheapest prices. Troy also shares why the best companies are trying to innovate on a daily basis and why it’s important for businesses to frequently re-tool the services they offer.       "You need to meet customers where they want to connect - not where you want them to connect.” - Troy Korsgaden Today on Spot On Insurance: The big changes that happened in the industry since 2020. Why businesses need to ditch the "old" business model to move forward. How companies determine where they can get in touch with their clients. New technologies and knowing what and how to upgrade. Making clients see that your company offers more value than your competition. How frequently should we re-tool our services? Deep diving into Open Platform Solutions. Why customers aren't always looking for the cheapest price. What it means to offer unrivaled service. Why you don't want ‘generalist’ employees. Constant re-tooling and how it will boost your market value. Key Takeaways: You have to give great service, great advice, and then you earn the right to offer solutions. Customer-First is only true if you go to where the customers go, and not be a company that tells them what to do and how to best communicate with you. Any company can have great first impressions, but only few will make it last. Resources Mentioned: Spot On Insurance 159: Get The Right Customers In Your Chair Connect with Troy Korsgaden: Korsgaden International LinkedIn Email:[email protected] Book: Inflection Point: Redefining Your Role In The Insurance And Financial Services Industry When The Existing Model No Longer Works This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!      
2/2/202144 minutes, 19 seconds
Episode Artwork

EP. 201: Manuel San Miguel: Ignatica: Providing the Tools to Profitably Insure Everyone

Apple Podcasts Rate and Review for SpotOn Manuel San Miguel is the Co-Founder and CEO of Ignatica, a core insurance platform that aims to help insurers grow their markets, boost profits, and digitally serve consumers. Their goal is to help their clients penetrate new markets in a more seamless manner - despite different or heavy regulatory systems. As CEO, Manuel is skilled in software development, digital strategy, and risk management. Before founding Ignatica in January 2019, he worked with Manulife for over nine years as Chief of Technology, Architecture, and Digital Engineering. Manuel joins us to share how Ignatica seeks to address the problem of digital transition in the industry. He discusses how their company makes use of AI and Blockchain to create a fully digitized insurance platform. He describes how his passion for martial arts influenced the path he took professionally and explains what digital transformation really means for a consumer. Manuel also shares why legacy thinking should be obsoleted in an ever-changing market and his insight on what insurance professionals should learn from the 2020 coronavirus pandemic.  "Life has a way of happening and doors have a way of opening." - Manuel San Miguel Today on Spot On Insurance: The goal of Ignatica and the gaps it seeks to fill in the financial industry. How they incorporate AI and Blockchain technology. Why Manuel set his sights on the Asian market. How martial arts influenced Manuel's professional career. What Manuel noticed with distribution platforms and digitization. The definition of digital transformation from a consumer perspective. What 2020 has taught the insurance industry. Why legacy thinking is no longer applicable today. The difference between the way the Asian and US markets are handling digitization. Key Takeaways: ‘Digital’ is not just “I was able to do something online.” Many startups in developing countries have great ideas, but are hampered by overhead cost. Relying on legacy systems should no longer be a focus in a world where disruptions can happen at any moment. Connect with Manuel San Miguel: Ignatica LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
1/26/202152 minutes, 27 seconds
Episode Artwork

Ep. 200: Tim Christ: The Significance of Managing Your Pennies

Apple Podcasts Rate and Review for SpotOn Tim Christ is the Vice President of Growth at Claimatic, a SaaS insurance claims app that streamlines claims distribution in real-time through proprietary algorithms. Claimatic provides claim assignment services, end-user empowered rules optimization, advanced mapping, and workforce management among other services. He has over 20 years of experience in executive leadership, management consulting, and business development roles. Tim is also the author of Outgrowing QuickBooks, where he discusses how business owners can redesign and re-engineer their small business into a medium-sized business. Tim joins us to discuss the problems Claimatic intends to solve with their advanced algorithms and data-driven streamlining platform. He describes how a small business can scale without losing efficiency or money. He explains the difference in management between a small and medium-sized company. Tim also shares how the pandemic of 2020 has altered the way claims are processed and discusses the risks of relying on spreadsheets to track your finances.       "Your business is part of the reflection of what you feel is your self-worth." - Tim Christ Today on Spot On Insurance: Tim's opinions on the average American's financial status. The problems Claimatic wants to solve and how they plan to solve them. When you should let your team manage your business for you. Why we should learn how to manage our pennies. How to avoid business inefficiency as you scale. What can happen to your business if you don't have a strategic plan. Internal controls and why small businesses don't have them. How hiring a CFO can benefit a growing business. Why Tim doesn't believe the claims industry has a talent gap. How the pandemic has changed the process for claims. Solving the reassignments problem and its immediate effects on a business' finances. Why businesses should stop relying on spreadsheets. Key Takeaways: 2%-7% of a business's money is often wasted on process inefficiencies annually. 90% of small businesses don't have a strategic plan annually that's written on paper. Resources Mentioned: The Great Game of Business, Expanded and Updated: The Only Sensible Way to Run a Company Connect with Tim Christ: Claimatic LinkedIn Email: [email protected] Phone: (210) 632-4571 Outgrowing QuickBooks: Engineering Real Profit (ERP) in Companies with $10 Million-$50 Million Annual Revenue This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
1/19/20211 hour, 48 seconds
Episode Artwork

Ep. 199: Will Marzolf: Risk Structuring Engines

Apple Podcasts Rate and Review for SpotOn Will Marzolf is the Founder of Grafico Analytics, an insurtech company that aims to innovate the way insurance companies visualize, communicate, and compare their various insurance and reinsurance programs. They created a restructuring platform that allows clients to visualize what their insurance product looks like to understand them better. Will’s entrepreneurial spirit also led him to complete more than 30 different courses such as behavioral finance, business statistics, algorithm development, and corporate finance.  Will joins us to share why the industry needs to revamp the way it presents insurance products to clients and how Grafico can help them do it seamlessly and instantly. He describes what it was like starting this company amidst the pandemic and the tools he used to get his company going. He explains why he pursued a career in reinsurance despite it being such a niche market, how clients can use their platform, and what they can expect to find. Will also shares what keeps him motivated despite the tumultuous time we’re currently experiencing. "We can use financial products to save our society or protect it in the event that Mother Nature is causing a catastrophic event to occur." - Will Marzolf Today on Spot On Insurance: Who Will Marzolf is and why he chose a career in reinsurance. How the pandemic may alter the way insurance covers financial risk. The terms and lingo used in reinsurance compared to other industries. Why Will created Grafico and the problems they want to address. How Grafico helps visualize data and insurance products. Future projects to watch for. Why they suggest taking their training services to use their platform. Languages and computer languages - and how to be good in both. What it was like starting a company in the middle of a pandemic. What keeps Will motivated during these hard times? Key Takeaways: Ease of use is one of the most important factors when it comes to online platforms. Insurance companies are now looking into coverage for events like a pandemic. Connect with Will Marzolf: Grafico Analytics LinkedIn Company Email: [email protected] Personal Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
1/12/202134 minutes, 32 seconds
Episode Artwork

Ep. 198: Natalie Siston: Small Town Leadership: Lessons Learned

Apple Podcasts Rate and Review for SpotOn Natalie Siston is an inspirational speaker, leadership coach, and author of Let Her Out, a book that introduces the story of her life, journey, and the moments that inspired her to become a coach. Natalie’s unique style of coaching stems from her experience growing up in a town of 600 people, where everyone knew each other by name and helped each other in life. When she’s not coaching, she also teaches and mentors at The Ohio State University, her two-time alma mater. Natalie joins us to discuss her coaching experience and what sets her apart from other coaches in the industry. She describes the events that led her to insurance and what it was like quitting a stable job in the middle of a pandemic to focus on entrepreneurship. She explains what readers can expect from her book and its contents. Natalie also shares advice for those who want to test the deep waters of entrepreneurship in 2021. "Who quits her job in the middle of a pandemic? Someone whose dreams are bigger than her fears." - Natalie Siston Today on Spot On Insurance: Natalie's childhood dreams and why she wanted to be in politics. What inspired Natalie to join the insurance industry? How Natalie decided to leave her 9-5 to become an entrepreneur in 2020. The classes aspiring entrepreneurs can take now to help propel their career in 2021. Defining your role in the company and the role for yourself. What red barns symbolize, her memories of them, and why she used them in her book. What she offers clients as a coach and what readers can learn from her book. How Natalie presented her own keynote and why she turned it into a book. Key Takeaways: Coaches need coaches too. Even a small role in a company can have a big impact on its growth. Connect with Natalie Siston: Small Town Leadership Let Her Out Instagram LinkedIn Facebook This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
1/5/202153 minutes, 16 seconds
Episode Artwork

Ep. 197: Adedamola “Damola” Oloko: Abundant Opportunities in the African Insurance Market

Apple Podcasts Rate and Review for SpotOn Adedamola “Damola” Oloko is the co-host of the InsurTech Business Series podcast, the leading insurance podcast in Nigeria where they have in-depth discussion and reviews about trends, opportunities, and industry challenges. He holds a Masters degree in Mass Communications with over five years of sales experience in the insurance industry. Damola’s passion for tech and insurance has made him develop an innovative mindset that ultimately led to him starting the podcast following insurtech trends. Damola joins us to discuss the potential market in Africa and how large companies can penetrate their economy. He describes what a typical Millennial African’s life is like and their mindset towards adaptability and technology. He shares where he discovered his passion to work in insurance and how Spot On Insurance inspired him to start his own podcast. He explains what audiences can expect from their upcoming InsurTech Business Series event. Damola also describes how he manages to see the silver linings despite all that happened this year. “Insurance should be taught as a subject, not as a topic under another subject.” - Damola Oloko Today on Spot On Insurance: How Damola learned about the Spot on Insurance podcast. What it's like being a Millennial in Africa. How Damola found himself working in the insurance industry. The insurtech trends in the African market. How companies can penetrate the African market better. How the typical African looks at retirement and insurance. Why Damola started his insurtech podcast and the knowledge gap he wants to fill. What to expect from the Insurtech Business Series conference. How Damola has been keeping himself optimistic in 2020. Key Takeaways: Generally, the penetration of insurance in Africa is just 3%. Companies should engage in conversations with those who follow them. Succession planning is still too early for the African market. Connect with Damola Oloko: InsurTech Business Series podcast LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
12/29/202048 minutes, 41 seconds
Episode Artwork

Ep. 196: Brian Ahearn: The Science of Influence 

Apple Podcasts Rate and Review for SpotOn Brian Ahearn is a coach, consultant, keynote speaker, and the Chief Influence Officer of InfluencePEOPLE, a company that teaches businesses and corporate executives how to boost sales through the art and science of persuasion. He is one of only 20 people all over the world who holds the prestigious Cialdini Method Certified Trainer (CMCT) designation. Brian is also the author of Influence PEOPLE: Powerful Everyday Opportunities to Persuade that are Lasting and Ethical, a book that helps readers understand how to ethically influence others.  Brian joins us today to discuss the art and science of persuasion, his definition of ethical influence, and how to relate to your customers better. He shares his experience with traveling across the US during his childhood, his passion for fitness, and how he ultimately realized he fulfilled his youthful dreams of owning his own gym. He explains why many people view the concept of “influencing others’ as a negative connotation and describes the key differences between influencing and manipulating. Brian also explains how he has adjusted his business strategy and methods to be as virtual as possible, while also improving the learning experience for his audience. "Selling is the process of persuading a person." - Brian Ahearn Today on Spot On Insurance: Defining what ethical influence is and how to make it effective. Why "influencing others" has gathered a negative connotation. The difference between influencing and manipulating. The people who inspired Brian to drive his career forward. How seeing a simple sticky note can make you want to reciprocate quickly. How Brian adjusted his business to the pandemic. Brian's advice on how to get people to like you and say yes to you. What reciprocity is and how it changes depending on the positivity or negativity of the response. How Brian prepares for 2021 and what he learned in 2020. Key Takeaways: Get a plan, work it consistently, and good things happen. Social media should be social and treated as a way to have a little bit of back and forth. Building rapport is still the best way to convince someone to say yes to your proposal. Connect with Brian Ahearn: InfluencePEOPLE LinkedIn Influence PEOPLE: Powerful Everyday Opportunities to Persuade that are Lasting and Ethical This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
12/22/202046 minutes, 3 seconds
Episode Artwork

Ep. 195: Wade Millward: Relentless Insurance Innovation

Apple Podcasts Rate and Review for SpotOn Wade Millward is the Founder of rikor, a next-generation digital insurtech company that integrates insurance requirements directly to their platform to offer real-time insurance policy monitoring services. His goal in founding the company was to simply reduce the risk for franchisors through instant insurance verification. He believes certificates of insurance are risky, can be easily manipulated, and offer zero security for the franchisor, and decided to design a system that helps bypass all of these problems. Wade also represents Millward Agency, an insurance company started by his grandfather and is currently led by his father. Wade joins us today to share how rikor helps mitigate risks with the use of real-time technology and other innovations. He shares his experience with serving in an LDS mission, the lessons he learned from that experience, and the idea that led to founding his company. He discusses the security problems associated with certificates of insurance and why he believes these certificates are practically useless. He explains why he started the company amidst the pandemic and how you can be a good leader in a tumultuous time. Wade also describes his thoughts on technology in the industry, especially with how it manages risk. "One of the most important things in leading a team is empowering people to make mistakes for the pursuit of innovation." - Wade Millward Today on Spot On Insurance: Wade’s time serving in an LDS mission and the culture and lessons he learned. Why we constantly compare ourselves to other people. How Wade found himself joining the insurance industry. Why Wade believes launching a business in the middle of a pandemic was the best decision he has made. How to focus on long term objectives over short term distractions. How rikor helps reassure procedural transparency. Why the certificate of insurance is a false sense of security. Wade's thoughts on technology and how it's changing the way we finance and manage risk. What it means to think beyond the box and how we can connect different boxes. How to lead a team going into 2021. Key Takeaways: The hardest thing about starting a company is making a name. Don’t let a pandemic stop you from making your dreams a reality. When we put people in boxes, they stop thinking. Connect with Wade Millward: rikor LinkedIn Email: [email protected]  This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
12/15/20201 hour, 1 minute, 11 seconds
Episode Artwork

Ep. 194: Alan Ringvald: Predicting Customer Behavior

  Apple Podcasts Rate and Review for SpotOn Alan Ringvald is the CEO of Relativity6, a machine learning platform that lets agencies predict customer behavior accurately. They are also an insurtech company that believes agencies can never be replaced by chatbots. Alan founded the company based on his and his co-founders' graduate thesis research at MIT. Their goal is to provide clients with a comprehensive AI-backed system that lets companies know what their customers need from them. Alan joins us to share the idea that Relativity6 represents and what motivated him to pursue this type of business. He discusses the power of AI, the current applications of machine learning, and why some companies can’t fit AI learning systems into their business. He explains the reasons he named it Relativity6 and shares his entrepreneurial journey and how MIT helped him get a good start on his business. Alan also describes the technologies that can shake up the insurance industry and how augmented reality and VR can impact the podcasting industry. "If you’re not really understanding a lot about your customer, you’ll never be able to grow that customer.." - Alan Ringvald Today on Spot On Insurance: Alan's connection with the New England Patriots. Being the son of immigrants and growing up not having English as the first language. The company Alan started in college and what inspired him. The name behind Relativity 6 and the services they offer. How having an MIT email helped him gather data for his company. Alan's transition from retail to insurance. Why machine learning doesn't work with every company. The kind of technology that can change the industry forever. How augmented reality and virtual reality can change how virtual conferences are set up. Key Takeaways: Machine learning gets better over time. It calibrates from its mistakes, making it a self-improving system. AR and VR can let people do their virtual conferences anywhere in the world or outside of it. Connect with Alan Ringvald: Relativity6 Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
12/8/202056 minutes, 40 seconds
Episode Artwork

Ep. 193: Eric Ummel: Insurance Just When You Need It

Apple Podcasts Rate and Review for SpotOn Eric Ummel is the General Manager of Mobilitas Insurance, a recently launched insurance company that aims to adapt to the emerging needs of the ridesharing economy. Their services include an app that allows users to manage their policies easily, an emergency help hotline, as well as other unique privileges for their partners. As General Manager, Eric’s responsible for overseeing mutually beneficial partnerships that will translate to better overall coverage and customer service. Eric joins us to share what Mobilitas Insurance represents, their products and services, and what sets them apart from traditional auto insurance companies. He describes how he joined the insurance industry and his role as General Manager. He explains how insurance is an industry that allows innovation to foster in any country. Eric also discusses what he expects to see in the industry in the near future. "Insurance allows innovation in a broader economy." - Eric Ummel Today on Spot On Insurance: Eric's thoughts on sports and the physical aspect of it. How Eric found his way in insurance and why he stayed. The problem their company solves and how they are different from their competition. How their company applies creativity and innovation in the insurance industry. What the true consumer expectation is with every insurance company. The business growth opportunities in the industry that Eric expects to see. How the driver insurance rates are determined. Key Takeaways: Insurance promotes tech and service innovations. At the end of the day, consumers just want their claims as fast as possible. Insurance education can lead to safer driving habits. Connect with Eric Ummel: Mobilitas Insurance Facebook Instagram Twitter LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
12/1/202046 minutes, 16 seconds
Episode Artwork

Ep.192: David Wald: Using Tech To Identify & Protect What’s Important

Apple Podcasts Rate and Review for SpotOn David Wald is the CEO and Co-Founder of Aclaimant, an InsurTech company that provides risk management services. They cater to commercial construction, industrial staffing, real estate, and hospitality industries. As CEO, his responsibilities include spearheading the company’s focus on emerging risks, especially those that came to light with the pandemic of 2020. David strives to fully digitize any company’s entire risk management processes, citing how many new businesses are tackling AI, machine learning, drones, and IOT.  David joins us to discuss how Aclaimant can help clients visualize their company’s risk management data into a single platform. He shares his journey to realizing he wanted to be his own boss and how he stumbled onto the world of insurance. He explains the risks that have revealed themselves in light of COVID-19 and how businesses are all trying to make their workplaces safe for their employees. David also describes what he thinks the future of risk management will be and what newcomers to the industry should do to find success. "The more different ways you can help people think about the things they can do to get better without being overwhelming, the better off they’ll be." - David Wald Today on Spot On Insurance: How David discovered he wanted to become an entrepreneur. How David stumbled into the insurance industry? The inspiration behind their company and the services they offer. What it means for a company to have a risk-intelligent culture. How David's business supports organizations in creating a risk-intelligent culture. The measures businesses can implement to gain their employees' trust to come back to work again. What the Covid-19 pandemic has taught businesses and employees. The future of risk management and how insurtech can innovate towards it. Key Takeaways: Tools should be used to help make good things better instead of preventing bad things from getting worse. Data, as it relays more input and predictability, is the future of risk management. Connect with David Wald: Aclaimant LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
11/24/202048 minutes, 6 seconds
Episode Artwork

Ep. 191: Kate Erickson: Starting Your Insurance Podcast

Apple Podcasts Rate and Review for SpotOn Kate Erickson is a Creator, Engager, and implementer at Entrepreneurs on Fire, an award-winning podcast that interviews inspiring entrepreneurs with a purpose of helping listeners along their entrepreneurial journey. Their company also offers podcasting services and provides online training courses as well as a few freebies to help new members get started. Kate also hosts the DItch Busy podcast, dedicated to helping listeners with their time management skills. Kate joins us to discuss how exciting the podcast industry is and what newcomers should consider before getting started. She describes how she discovered a career as a podcast host and what it was like after she left the corporate world. She explains what her podcast setup looks like and why she barely changed it over the years in this industry. Kate also explains how their group, Podcasters Paradise, can help both seasoned and new podcasters grow their shows and shares with actionable tips for those who want to start their own podcast today. "Starting a podcast does not have to be difficult." - Kate Erickson Today on Spot On Insurance: The fears Kate had when leaving the corporate world to dive into entrepreneurship. Why podcasting is growing at such a rapid rate. Debunking the myths regarding starting a podcast. Why being consistent can translate to more clicks and listening time. Investing on a podcast and how you can generate revenue. What we enjoy about hosting a podcast. What people should expect if they want to start a podcast. Examples of unique podcasters. Podcasters Paradise and the support their company provides. Types of podcasts that may get a lot of attention today. Key Takeaways: Starting your own podcast doesn’t have to involve spending money on high-end equipment. Being a niche show in this industry will separate you from those that try to be everything. Podcasting will introduce you to so many people which you can learn from beyond hosting podcasts. Connect with Kate Erickson: Entrepreneurs on Fire Podcasters on Fire Ditch Busy podcast The Podcast Journal Free Podcast Course LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
11/17/202049 minutes, 7 seconds
Episode Artwork

Ep. 190: JoAnn Del Gatto & Joyce King: Staffing Your Compliance Team: From Zero Knowledge to Expert in the Field

Apple Podcasts Rate and Review for SpotOn JoAnn Del Gatto is the Vice President of Education and Compliance at The Surplus Lines Association of California, and Joyce King is ILSA’s Special Project Administrator. Joyce King has worked with ILSA since 2005, specializing in surplus lines tax filing requirements. JoAnn also serves as a Regulatory Risk and Compliance Consultant with Custom Compliance Solutions, a company based in the Greater New York City region, helping businesses with everything from reporting and filing services and identifying automation opportunities to developing best practices and mergers and acquisitions. Joyce and JoAnn join us again today to share how you can properly vet your staff to determine if they are a good fit to be part of your organization. They discuss the questions you should ask during the interview, some of the notable traits to watch for on their first day, and how you can help them with the onboarding process. Joyce explains how ILSA handles the onboarding process and JoAnn discusses the importance of knowing the money expected by the applicant. They also share advice for professionals on what they can do to have an edge this year. "Make sure you are on the same page with salary. If you're not, it's probably not going to be a good fit." - JoAnn Del Gatto Today on Spot On Insurance: Why they incorporated a culture of fitness into their work setting. The projects ILSA has been busy with this year. Their qualifications and how they interview for staff and management positions. What JoAnn believes interviewers should have prepared before interviewing applicants. The onboarding process at ILSA and the ILSA Bootcamp. JoAnn's formula for bringing in a new member who may be familiar with how the company runs. Why note-taking can determine if a newcomer will last in the company. The growth programs companies can offer employees to retain them. Companies that are bolstering their focus on having a diverse organization. JoAnn’s and Joyce's advice for professionals who want to improve their skills before the year ends. Key Takeaways: Networking will be the best thing you can do before the year ends. For the beginning of the year in surplus lines, get ready. Because that's when all those reports are due. For new hires, note-taking can be the difference between becoming a regular and being sent home. Connect with Joyce King: ILSA LinkedIn Email: [email protected] (254) 729-6127 Connect with Jo Ann Del Gatto: The Surplus Line Association of California LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
11/10/20201 hour, 10 minutes, 24 seconds
Episode Artwork

Ep. 189: Joyce King and JoAnn DelGatto: Compliance Due Diligence: The Missing Piece of Insurance M&A

Apple Podcasts Rate and Review for SpotOn Joyce King is ILSA’s Special Project Administrator, and Jo Ann Del Gatto is the Vice President of Education and Compliance at The Surplus Lines Association of California. Joyce has been with ILSA since 2005 and specializes in surplus lines tax filing requirements. Jo Ann is described as someone who is solutions-focused, an expert in strategic planning, and comes with plenty of experience in regulatory risks and compliance standards in both financial and insurance industries.  Joyce and Jo Ann join us today to discuss the guidelines businesses and agencies need to know before they consider an acquisition. They discuss the compliance and regulations that govern acquisitions as well as how penalties differ by state. They explain the importance of performing a compliance review before buying another agency, and why buyers will also inherit the administrative actions. Joyce and Jo Ann also share some of the more uplifting news they realized for the industry despite the effects of the COVID-19 pandemic. "Every acquisition is a little bit different than the one before." - Jo Ann Del Gatto Today on Spot On Insurance: Jo Ann's childhood and how we met her. Why Jo Ann believes the insurance industry is much more stable than other industries. What an affiliation is and how it relates to insurance producers. The complexities of acquisitions, licenses, and what you should consider as a business entity. Administrative actions and what the acquiring company should be watching for. How the compliance review program began for ILSA. What you can expect from our compliance courses. The most uplifting things to note in the industry in light of 2020. Key Takeaways: It's imperative to have an acquisition checklist. Always perform a compliance review prior to putting your agency on the market and before buying another agency. Connect with Joyce King: ILSA LinkedIn Email: [email protected] (254) 729-8002 Connect with Jo Ann Del Gatto: The Surplus Line Association of California LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
11/3/202054 minutes, 37 seconds
Episode Artwork

Ep. 188: Lorene Phillips: Your Network = YOUR NET WORTH

Apple Podcasts Rate and Review for SpotOn Lorene Phillips is the Founder of Clarendon Wallace, a professional coaching service equipped with services for soft skill training for high performing professionals. She is an experienced Executive Coach with a long history of working in the insurance industry in Bermuda, London, and the United States. On top of leadership coaching, their company also provides etiquette coaching as well as stress management. Lorene is also a finance professional, having earned a BA in Economics from Acadia University. Lorene joins us to discuss the importance of having a strong network of mentors as well as peers who can learn from you. She shares the challenges she encountered on her way to the top and the way she perceived these hurdles. She explains the origin story of Clarendon Wallace and the gap they intend to fill in the corporate world. She discusses the idea of being a Learn-It-All as opposed to being a Know-It-All. Lorene also describes how newcomers in the industry can jumpstart their careers through mentorship and networking. "Build your network. Build it strategically, build it wide, and build it deep." - Lorene Phillips Today on Spot On Insurance: The three types of challenges Lorene dealt with in her professional career. How Lorene viewed the challenges she faced in the industry. The economical effects the pandemic has had on Bermuda. What inspired Lorene to join the insurance industry. Why Lorene started Clarendon Wallace and how she came up with the name. How their company's programs help those who feel burned out or stuck in their careers. Why coaching lets you talk about the important things in your life. What it means to be a learn-it-all and how it relates to networking. The importance of finding the right mentors and becoming a mentor to others. Key Takeaways: Coaching allows you to put aside time to create a lifeline for yourself. Setting aside time for your personal growth is important to help you take your career a step further. Connect with Lorene Phillips: Clarendon Wallace LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
10/27/202045 minutes, 14 seconds
Episode Artwork

Ep. 187: Anthony Boquet: The Modern Solutionary

Apple Podcasts Rate and Review for SpotOn Anthony Boquet is the Vice President of Sales and Marketing at The American College, a nonprofit, accredited, and degree-granting institution that focuses on financial services education. He is also a published author and wrote Bloodline of Wisdom, An Awakening of a Modern Solutionary, a book that was born after he read 111 books in a year and is centered around the philosophy and wisdom of King Solomon. Anthony is experienced in Financial and Estate Planning, public speaking, and insurance-related court cases. Anthony joins us today to discuss why he needed to read 111 books to write Bloodline of Wisdom, An Awakening of a Modern Solutionary and the lessons he wants to impart to readers. He shares how he initially didn’t like the business of insurance and the pivotal moment that changed his mind. He explains how the pandemic has affected The American College and why they were always prepared for virtual learning. Anthony also discusses how the pandemic has forced every industry to adapt and why insurance remains resilient. "We have to be measured in how we respond, and - as people - we have the ability to do that." - Anthony Boquet Today on Spot On Insurance: What it was like living in a small community in the western part of New Orleans. How Anthony found success in insurance and when he decided to work full-time. Why Anthony was reluctant to sell life insurance. How the pandemic changed the way Anthony teaches financial services. How The American College was prepared for the pandemic. The three responses to fear and how it applies to what's happening today. Why he wrote Bloodline of Wisdom, An Awakening of a Modern Solutionary and why he had to read 111 books to author it. Anthony's opinion on how this year's economic plunge compares to what happened ten years ago. Comparing life insurance trust to putting an item inside a briefcase. Anthony's winning strategy when it comes to achieving goals. The significance of the number 3 in religion and numerology. Key Takeaways: The American spirit always finds a way to cope during times of distress. The insurance industry is one of the few industries that need to adapt with the times almost every year. Connect with Anthony Boquet: The American College Modern Solutionary Bloodline of Wisdom, An Awakening of a Modern Solutionary LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
10/20/202057 minutes, 52 seconds
Episode Artwork

Ep. 186: Tripp Wagner: The Science of Safety in Insurance

Apple Podcasts Rate and Review for SpotOn Tripp Wagner is the Director of Fire Forensics at Jensen Hughes, a company that provides safety, security, and risk-based consulting and engineering. He has over 16 years of experience in explosion and fire forensic investigations. Some of the duties he’s had with the company include investigation and analysis to pinpoint origin and cause of fire accidents and the technicalities in-between. Before becoming part of Jensen Hughes, Tripp spent 11 years as Deputy Fire Marshall of the State of Delaware. Tripp joins us today to discuss why he’s always wanted a career involving fire and where his passion for the industry came from. He explains what Jensen Hughes does and how they investigate scenes and provide evidence in court. He shares how the pandemic has affected their response rate, especially with regards to fire accidents that happen inside people’s homes or apartments. He describes how 3D printing and virtual visits enabled them to work better despite the pandemic. Tripp also describes the kind of tech he wants to see built specifically for forensic engineering. "PPE in our world before COVID was designed to protect us. Now, we’re like everybody else: PPE is designed to protect each other." - Tripp Wagner Today on Spot On Insurance: The services Tripp's company offers regarding insurance and what they cover. When Tripp found his passion involved the fire industry. Common compounds that cause explosions and fires and how they influenced usage regulations. Why it can be tricky to determine whether a fire claim is legitimate. How the pandemic has affected the way they conduct on-site work. The social changes Tripp expects to see post COVID-19. Court procedures now in the time of the pandemic. Why taking a video of a scene can be tricky, especially during a trial. How 3D scanners have aided forensic engineering investigations. The kind of tech Tripp wants to see in their industry in the next few years. Key Takeaways: The most disruptive thing the pandemic has done is delay every process in any job. We will be more efficient as the year goes by, but we will not be going back to the days before. Resources Mentioned: Matterport Connect with Tripp Wagner: Jensen Hughes Email: [email protected] Tripp Wagner on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
10/13/202055 minutes, 11 seconds
Episode Artwork

Ep. 185: Caroline Thompson: Cowbell Cyber: Determining Your Insurable Threat With AI

Apple Podcasts Rate and Review for SpotOn Caroline Thompson is the Head of Underwriting at Cowbell Cyber, an AI-powered cyber security insurance for small and medium businesses. The company provides 24/7 risk analysis, individual coverage level, and underwriting services done in minutes. Beyond her position at Cowbell Cyber, Caroline is also one of the main authors of their company’s blogs. She covers topics on new state laws and regulations and the different coverages their company offers. Caroline joins us to share how Cowbell Cyber works to determine a company’s risk for cyber attacks before it even happens. She describes how she wound up working in New York and explains the concept of microinsurance. She explains why cybersecurity policies are almost constantly updating and how their company leverages the Dark Web for possible attacks and risks. She shares what Silent Cyber Risks and Standalone Insurance mean in the context of a cybersecurity risk management company. Caroline also discusses what their company often recommends to improve the cybersecurity of their clients. "A lot of packaged policies end up covering a little bit of cyber - but not the entire extent." - Caroline Thompson Today on Spot On Insurance: Caroline's work experience in New York and why she felt at home. What microinsurance is and why Caroline made a senior thesis based on that topic. The life decisions Caroline would have made differently in hindsight. The best time to step away from a good, but stressful job. The reason behind the company being named Cowbell. The newer types of cyber attacks and how the insurance industry keeps up. When insurers have to pay for claims for cyber losses for policies not designed for them. Defining Silent Cyber Risks and Standalone Insurance. Why companies should always opt for a standalone insurance for cyber security. The changes Caroline sees in the industry regarding how they guard against cyber risks. The security recommendations Caroline and their company provide to clients. Key Takeaways: If it's been six months and you've been unhappy with whatever it is you're doing, it's time to change. A standalone insurance is ideal for covering all forms of cyber losses. Customers need standalone insurance in order to clarify everything. Connect with Caroline Thompson: Cowbell Cyber Cowbell Cyber on LinkedIn Cowbell Cyber on Facebook Cowbell Cyber on Twitter Caroline Thompson on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
10/6/202046 minutes, 23 seconds
Episode Artwork

Ep. 184: Margaret Spence:Leadership in Risk Management and Workers’ Comp

Apple Podcasts Rate and Review for SpotOn Margaret Spence is the Founder and CEO of C. Douglas & Associates, a risk management company that provides affordable injury management solutions and services to clients struggling with complex claims management. Some of the claims they handle include HR Compliance, Disability Management, Workers Compensation, and OSHA Compliance. Margaret is also the founder of The Employee to CEO Project, a coaching company that caters to women who want to advance their careers to C-Suite roles. Margaret is the author of the book Leadership Self-Transformation: 52 Career-Defining Questions Every High-Achieving Woman Must Answer, a career management model for women who aspire for higher positions in any industry. Margaret joins us today to share what inspired her passion for risk management and her thoughts on the female role in today’s corporate America. She describes her childhood experience while growing up in the Bronx, what it was like to move to Jamaica as a high school student, and why she returned to the US for higher education. She describes what her day-to-day was like when she ran her company while still being an employee. Margaret also discusses what her company can do for organizations that have complex risk management problems and shares how the pandemic has made their job more relevant. "Learn everything. Don't get caught up in the job title; get caught up in the skills." - Margaret Spence Today on Spot On Insurance: Margaret's childhood experience in the Bronx and the different schools she went to. How the pandemic affected Margaret's personal life and her business. Margaret's time in Jamaica as a student and why she returned to the US. The various skills Margaret garnered throughout her career in the insurance industry. How Margaret started and ran her company while she was still employed. The wisdom Margaret received from working with different brokers. Winning clients by providing services in the form of professional advice. Mitigating the company's risks starting with the time someone is hired. The services and functions their company offers the industry. How they help hospital systems retool and reinvent their workers’ compensation program. How obese patients cause injuries to hospital workers within their stay. The difference between ‘the human’ and ‘the risk’ part of risk management. How the pandemic enabled C. Douglas & Associatesto promote TeleMed better. Key Takeaways: You don’t always have to use data efficiently, but you always have to have it regardless. Don’t get blinded by what your job title says and focus more on what you can learn from your responsibilities. You have to look at both the human and risk parts of risk management. Connect with Margaret Spence: C.Douglas & Associates WorkComp Seminars Employee To CEO Project Book: Leadership Self-Transformation: 52 Career-Defining Questions Every High-Achieving Woman Must Answer Book: From Workers' Comp Claimant to Valued Employee - Employers' Guide to Implementing a Proactive Return to Work Program Twitter LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
9/29/202055 minutes, 22 seconds
Episode Artwork

Ep. 183: Gregory Offner: Dueling with Disruption

Apple Podcasts Rate and Review for SpotOn Gregory Offner Jr. is a public speaker, career development coach, and expert content marketer. He regularly held public speaking and coaching events in front of professionals and students until the pandemic hit this year. He then took on the mantle of a Virtual Event Emcee, a position born out of the need to present to an audience in this time of uncertainty. Greg is also fond of music, citing his love for the piano and performing in front of an audience as a stepping stone to where he is today. Greg joins us today to share how he turned his passion for music into a professional speaking career. He describes his childhood, how recession affected the way he was schooled, and how music kept him going as a professional. He discusses the time he was told he would lose his voice, the anxiety of losing one of his motivators in life, and his realization when he was unable to speak for long periods during treatment. He explains how disruptions happen and why companies are either disrupting or being disrupted. Greg also describes why companies, like people, are always changing and never in maintenance mode. "You can either choose to disrupt or be disrupted, but there is no ‘maintain.’ No company is ever in maintenance mode." - Gregory Offner Today on Spot On Insurance: Gregory’s passion for music. Greg's reflections on the moment the doctor told him he would lose his voice. Greg's life as a pianist and his experience performing in front of people. How Greg's predicament with his voice changed his perception of injury. The kind of excuse COVID-19 provided many company executives. The many services Greg offers companies to help them keep up with disruption. Why no company is ever in maintenance mode and how it relates to people. What sets disruption apart from everything else in business? Why every performance he does for companies is his favorite. Greg's advice for those who want to continuously change for the better. Key Takeaways: COVID-19 was the perfect excuse for companies to get creative. If we build on our successes, we're going to be so much more successful than if we constantly spotlight our failures. In any industry, things happen because they have insurance. Resources Mentioned: Tony Robbins Connect with Gregory Offner: Official Website LinkedIn Instagram Twitter This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
9/22/20201 hour, 2 minutes
Episode Artwork

Ep. 182: Matt Grossberg: The Real Insurtech

Apple Podcasts Rate and Review for SpotOn Matt Grossberg is Chief Executive Officer at Integrated Specialty Coverages (ISC). ISC is an insurance company that makes use of data & analytics to revolutionize the way complex programs are operated and underwritten. They specialize in Commercial Habitational Property & General Liability, construction, transportation, hospitality, and Miscellaneous E&O. Matt founded ISC in 2016 with the intent to bring strong management teams and profitable programs to their carrier and reinsurance partners. Before founding ISC, he was the former CEO of NII Brokerage from 2007 to 2011. Matt joins us to describe his passion to work in the insurance industry and what inspired him to launch his company. He explains the need for insurance to adjust to an evolving market, especially with the new inventions and innovations reaching the market. He shares the challenges of being an entrepreneur in the insurance industry, how his father set the tone when he was still a young boy, and the lessons he’s learned about becoming a successful entrepreneur. Matt also discusses what young professionals should do if they want to be successful in any industry, particularly if they want to become tomorrow’s business leaders. "The most important thing you can learn in life is you’re going to fail over and over again” - Matt Grossberg Today on Spot On Insurance: The challenges Matt encountered because his father was part of the insurance industry. How Matt learned to become a successful entrepreneur. Why ILSA has a perfect business model. How Matt built their company around AI and the latest technology. The companies they worked with that helped their company scale faster. When you should branch out and diversify in your careers. Matt's thoughts on young professionals who want to become entrepreneurs. How the insurance industry will adjust to autonomous driving systems and vehicles. What makes the insurance industry a different beast compared to the consumer industry. Key Takeaways: The insurance industry will eventually have to tackle the problems with regards to self-driving vehicles. Getting your company up to speed with the latest in AI and insurtech will guarantee longevity and scalability in the industry. Connect with Matt Grossberg: Integrated Specialty Coverages LinkedIn Facebook Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
9/15/202049 minutes, 12 seconds
Episode Artwork

Ep. 181: Dan Faggella: Integrating AI Into the Healthcare Ecosystem

Apple Podcasts Rate and Review for SpotOn Dan Faggella is the CEO and Head of Research at Emerj, a tech company that utilizes artificial intelligence (AI) to help businesses and organizations develop winning strategies and profitable decisions. An avid fan of AI, he is known as someone who has an unbiased voice regarding the applications and implications of artificial intelligence algorithms in any industry and throughout our society. When he’s not running Emerj, Dan is hosting not one, but two podcasts: The AI in Business podcast and the AI in Financial Services podcast Dan joins us to share how artificial intelligence can change the way leaders plan their marketing strategies and the AI services Emerj offers. He describes who he is and how he became interested in the business of AI. He explains the pros and cons of using AI-generated realities and simulations while citing real world examples. He discusses how the pandemic has affected their business and why it’s not all negative. Dan also describes the potential that AI can unlock for the insurance and healthcare industries. "AI was a very personally curious initiative, but it turned out to be a business advantage for enterprises who want to allocate money intelligently." - Dan Faggella Today on Spot On Insurance: What OECD is and its purpose. Why Dan ventured into the business of artificial intelligence. When AI became a popular topic in multiple industries. How Covid-19 has helped and challenged Dan’s business model. Deepfake technology, its dangers, and its business potential. Using AI to generate ideas for marketing, planning, and other aspects of business management. What we can expect once artificial intelligence becomes part of commercial media. How AI is currently being used in healthcare. Should patients fear how AI can be used to determine insurance coverage? What Emerj is, how it got started, and the solutions it provides to businesses and organizations. The potential benefits of artificial intelligence in the insurance industry. How to get the youth to be excited to work in insurance. Key Takeaways: When deepfake tech becomes the norm, there's going to be a multi-front battle for the nature of reality. We’re still far from fearing AI manipulation of our insurance coverage. The future of marketing and politics will be spearheaded by AI-generated people who don’t exist. Connect with Dan Faggella: Emerj AI in Business podcast AI in Financial Services podcast Lotus Eaters vs World Eaters blog This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
9/8/202057 minutes, 11 seconds
Episode Artwork

EP. 180: Sarry Ibrahim: How to Bank on Yourself

Apple Podcasts Rate and Review for SpotOn Sarry Ibrahim is a financial consultant who helps high net-worth retirees, business owners, and real estate investors with wealth preservation and growth. He is also the founder of FIN Asset Protection, a financial services company that specializes in helping clients with asset protection and wealth preservation.  Before starting his own company, Sarry represented large insurance companies such as Blue Cross Blue Shield and Humana. Sarry joins us to describe what a ‘Bank on Yourself’ policy is and how it compares with other investment vehicles. He shares his experiences of working with large insurance companies, why he pursued a career in insurance, and what inspired him to start his own company. He explains why the youth should have a ‘Bank on Yourself’ policy and cites some of its key long-term financial benefits. Sarry also shares why people should think like banks when it comes to what they should do with their money.  "If you come across failure, that's a good sign. You're on track and you're heading in the right direction." - Sarry Ibrahim Today on Spot On Insurance: Sarry’s childhood upbringing, his academic life, and his professional career. Why Sarry initially didn't like being part of the insurance industry. When Sarry realized he wanted to become an entrepreneur. The challenges Sarry faced when he was just starting out in insurance. What is a ‘Bank on Yourself’ policy? The difference between investing in the stock market and getting a ‘Bank on Yourself’ policy. The many benefits of investing in a ‘Bank on Yourself’ policy. Why the youth should have a Bank on Yourself policy. How you can utilize the positive side of social media and technology. Key Takeaways: A Bank on Yourself Policy is a powerful asset-protection plan. Think like a bank. Do exactly what banks do. Not just save or put your money with them, but also invest like them. Resources Mentioned: The Bank On Yourself Revolution: Fire Your Banker, Bypass Wall Street, and Take Control of Your Own Financial Future Connect with Sarry Ibrahim: FIN Asset Protection This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
9/1/202036 minutes, 39 seconds
Episode Artwork

Ep. 179: Bryan Falchuk: Insurance: From Disruption to Evolution

Apple Podcasts Rate and Review for SpotOn Bryan Falchuk is an executive coach, TEDx presenter, and the author of The Future of Insurance. His book highlights first-hand accounts of insurers on how their businesses and organizations adapted to disruptions. Bryan’s writings have also been featured in top publications such as Inc. Magazine, Chicago Tribune, and the LA Times. He is also one of the most sought-after guests when it comes to coaching and business, having been interviewed on over 150 podcasts and radio shows. Bryan joins us to share how the insurance industry will adapt in a post-Covid-19 world. He discusses some of his recent projects over the last 12 months and how the pandemic affected his speaking business. He explains why disruptions aren’t always guaranteed to change everything and shutdown businesses. Bryan also describes the importance of looking at the silver lining amidst problems like the pandemic as well as discusses the doors that have opened for him during this tumultuous time. "It's easy to get caught in the spiral of everything that's facing you and everything that's yet to come." - Bryan Falchuk Today on Spot On Insurance: What Bryan's been up to in the last 12 months. How the industry changed over the last twenty years. How ILSA stayed up-to-date with automation. What the "Amazonification" of the industry really means. Why Bryan left his previous company and the career he wanted to pursue. How the pandemic affected his leadership speaking business. The opportunities the pandemic allowed Bryan to have. Why the industry should provide claims agents more support. Why having a rich translation tool on your website can provide better customer experience. How the industry will have to adapt after the pandemic is over. Key Takeaways: Tech disruptions a decade ago didn’t exactly disrupt what we expected it to disrupt. Claims agents are people who get up every day to make life better again for other people. Connect with Bryan Falchuk: Future of Insurance Book: The Future of Insurance: From Disruption to Evolution This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
8/25/20201 hour, 7 seconds
Episode Artwork

Insurance Conversations in Black N White: Rebekah Ratliff: Achieving Success Through Relationships

Apple Podcasts Rate and Review for SpotOn Our guest Rebekah Ratliff is an insurance expert with over 25 years of experience as a claims professional, responsible for evaluating, negotiating and settling complex casualty claims loss matters, both nationwide and internationally. During her career, Rebekah managed and held the authority to negotiate and resolve cases for major commercial carriers, with settlements totaling in the millions. In 2016, Rebekah left her claims career and founded Capital City Mediations, LLC. Registered with the State of Georgia Office of Dispute Resolution as a civil and domestic Mediator and Arbitrator. Rebekah has become a resource for law firms interested in learning the value of their cases to determine the appropriate course of action regarding trials, or the pursuit of dialogue geared towards settlement. Rebekah is the President of the Atlanta Association of Insurance Professionals (local chapter of NAAIA, and is active with other leading industry organizations. Rebekah is a recipient of various prestigious awards including, the 2016 President’s Volunteer Service Award, the 2017 Gwinnett Chamber of Commerce Pinnacle Award, and the National Bar Association Outstanding Service Award. Rebekah was awarded the 2018 Light of Life 7th US District Congressional Award for her work in alternative dispute resolution. Rabekah joins us to discuss her success in the insurance industry, her obstacles as a black woman, and how relationship building has played a role in moving here forward.  Connect with Rebekah Ratliff: https://www.linkedin.com/in/rebekah-ratliff-a18b4735 https://www.facebook.com/CCMediations2015/ This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
8/20/202047 minutes, 23 seconds
Episode Artwork

Ep. 178: Tim Christ: The Business of Forensic Engineering

Apple Podcasts Rate and Review for SpotOn Tim Christ is the Senior Executive Account Manager at Express Information Systems, a company that helps clients turn data into usable information. The company specializes in improving business technology systems as well as financial consulting. With over 20 years’ experience in executive leadership and consultative sales, Tim is capable of being any business owner’s top problem solver. He is also the author of the book, Becoming a World-Class Expert, where he shares some of his most interesting stories and experiences as a forensic engineer. Tim joins us to share what it’s like to have a career in forensic engineering and some of the lessons he’s learned in this field. He describes what made him pursue forensic engineering and how he got into the insurance industry. He discusses what their company does for clients and how they can help a company make better financial decisions. Tim also explains what readers can expect from his book and shares a few tips that business owners can use to reduce financial mishaps. "As business owners, we only have so many of those million-dollar mistakes we can afford to make before they're unrecoverable." - Tim Christ Today on Spot On Insurance: How Tim first heard of the Spot On Insurance podcast. What it was like for Tim to grow up with a family of farmers in Texas. Why Tim pursued a career in forensic engineering. What a forensic engineer does and how Tim feels about this kind of job. The interesting story of an insurance claim he experienced in Mexico.  Why he is inspired to help Latin America's insurance industry. How Express Information Systems helps clients scale an organization's accounting and business software. What Tim's book is about and what readers can expect from it. Tips for business owners who want to reduce financial mistakes. Key Takeaways: No matter how clean a claim looks, there’s always a possibility for fraud. Financial mistakes, no matter how small, can lead to millions of dollars in losses. Connect with Tim Christ: Express Information Systems Email: [email protected] Phone: (210) 632-24571 LinkedIn Becoming a World-Class Expert: The Business of Forensic Engineering This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
8/18/20201 hour, 6 minutes, 10 seconds
Episode Artwork

Insurance Conversations in Black N White: Margaret Spence: Upleveling Women and Minorities into The Insurance Industry C-Suite

Apple Podcasts Rate and Review for SpotOn Margaret Spence is the Founder of The Employee to CEO Project Margaret is a transformational leadership development expert, keynote speaker, business strategist, and champion for women in the C-Suite. Determined to create a glide path for diversity and inclusion in executive leadership, Margaret launched The Employee to CEO Project, a global initiative aimed at increasing the representation of women, with specific emphasis on minority women, in C-Level leadership roles. Her bold mission is to empower ten-thousand women, over the next five years, into executive leadership and ultimately into the C-Suite. Margaret has authored three books. Her latest book, Leadership Self-Transformation: 52 Career-Defining Questions Every High-Achieving Women Must Answer, challenges women to clarify their vision, pivot from expert to leader, and build the career they want. The opening chapter of her book asks women two simple questions, what do you want, and why don’t you have it now?  Connect with Margaret Spence: Twitter - @margaretspence Instagram - @margaretspenceceo Facebook - @margaretspenceceo LinkedIn – www.Linkedin.com/in/margaretspence Website – www.EmployeetoCEOProject.com Latest Book: Leadership Self-Transformation: 52 Career-Defining Questions Every High-Achieving Women Must Answer This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and its services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
8/13/20201 hour, 9 minutes, 28 seconds
Episode Artwork

Ep. 177: Evan Knox: Adding the Power of Caffeine into Your Marketing

Apple Podcasts Rate and Review for SpotOn Evan Knox is the Founder and Chief Marketing Officer of Caffeine Marketing, a digital marketing agency that helps businesses build profitable marketing strategies. They have services and programs that can help clients get more leads, achieve better ROI, and have a bigger brand impact. Evan specializes in overall marketing strategy, social media marketing, sales funnel creation, SEO, and website design. Evan is also a Facebook Certified Buying Professional and a Facebook Certified Planning Professional. Evan joins us to share a few business hacks when it comes to marketing and what sets Caffeine Marketing apart from their competition. He describes what it’s like to be part of a family of entrepreneurs and why he started Caffeine Marketing. He explains the importance of tracking marketing data, especially Facebook ads and the difference between brand marketing and direct marketing. He discusses why you should write your brand story as a guide instead of as ‘the hero’. Evan also shares how you can communicate your business knowledge and expertise to your customers. "If you don't look at marketing like a science experiment, then you don't know which is a solution and which is not." - Evan Knox Today on Spot On Insurance: Who Evan Knox is and how he got to where he is today. What it's like to be part of a family of entrepreneurs. Evan's faith and doing service as part of the Christian community. How Evan started Caffeine Marketing and what his initial goal was. Evan's advice to entrepreneurs in solving their brand awareness problem. The difference between brand marketing and direct marketing. Writing your brand story as the guide. What sets Caffeine Marketing apart from the competition. Monitoring the returns of investments from your social media ads. How to best communicate your expertise to those who aren't experts.  Key Takeaways: Tracking your marketing data is a metric critical to the success of your business. Knowing the hardships of people all over the world can keep you grounded in life and in business. Solving your marketing problems requires a more scientific approach. Resources Mentioned: Zapier Gusto Bench Connect with Evan Knox: Evan Knox Official Website Caffeine Marketing Instagram [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
8/11/202048 minutes, 25 seconds
Episode Artwork

COVID-19: KPMG: Melanie Henderson, Jason Freund & Andrew Peters: Preparing The Workplace for Returning Employees 

Apple Podcasts Rate and Review for SpotOn Today Spot on Insurance welcomes a team from KPMG. KPMG operates in 147 countries, employing more than 219,000 people, serving the needs of business, governments, public-sector agencies, not-for-profits, and through member firms' audit and assurance practices, the capital markets. The first of our guests is Melanie Henderson. Melanie is a senior executive in the KPMG Corporate Strategy group focused on serving the Financial Services (FS) Insurance industry, with an emphasis on business transformation, customer-centric, and innovative growth strategies. She has worked with some of the largest banks and insurance companies to identify the best combination of business, technology, and solution partnerships to bring value to the market quickly. The second is Jason Freund. Jason has over 25 years of experience serving the insurance sector and the broader financial services industry with a focus on internal and external auditing, governance, enterprise and process risk management, and process improvement. He currently is KPMG's US insurance internal audit service leader. Jason has led numerous strategic performance reviews of internal audit functions as Departments navigate the impact of changing regulatory expectations, evolving internal audit practices, and emerging trends in governance. And The third is Andrew Peters. Andrew is the Internal Audit expert in the Insurance Industry.  Expertise in ITGC, SOX, ICFR, Automation, and Robotics. Meticulous budget Manager adept at financial modeling and Underwriting with a long track record of effective auditing and compliance management. He is also a distinguished graduate of the Toastmasters program committed to modeling exemplary leadership, writing, and communication skills. Connect with Melanie Henderson: https://www.linkedin.com/in/mhenderson3/ Connect with Jason Freund: https://www.linkedin.com/in/jason-freund-a446a88/ Connect with Andrew Peters: linkedin.com/in/andrew-dalzell-peters   This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
8/6/202056 minutes, 28 seconds
Episode Artwork

Ep. 176: Mitch Doust: Is B2B Distribution the Future of Insurance?

Apple Podcasts Rate and Review for SpotOn Mitch Doust is the Executive Vice President at Cover Genius, a global insurtech company that provides protection for customers of the world’s largest online businesses. As Executive Vice President, he oversees the growth of their products and the company’s expansion across Canada, North America, and Latin America. Before working with Cover Genius, Mitch was also part of another insurance company for over five years and was in charge of strategy management and innovation. Mitch joins us to discuss his thoughts on the future of insurance distribution and how Cover Genius fits into that kind of world. He shares what it was like growing up in Australia and what made him pursue a career in insurance. He explains how insurtech companies can still innovate despite strict regulations and the areas the industry can still improve. He discusses what it was like in New York when the pandemic started and how it is today. Mitch also shares advice for those who want to have an established career in insurance. "Technology will be at the heart of providing access to better risk protection." - Mitch Doust Today on Spot On Insurance: Who Mitch Doust is and what it's like growing up in Australia. Mitch's experience in insurance, why he left, and why he returned. What the insurtech environment is like in Australia. Some of the challenges insurtechs face in any country. How the industry can leverage existing data to provide the right products that adapt with customers. How their platform works and how it gathers data for carriers. The difference between launching an insurance company decades ago to how it is today. Opportunities the industry can use to enhance product distribution. How technology can greatly influence the way we distribute insurance. Innovating systems and processes despite strict regulations. What it was like when the pandemic began in New York and how it is today. How newcomers in the industry can find success.  Key Takeaways: Insurance companies have now shifted to building products for the customers and not the carriers. Risk management and insurance products today rely almost 100% on data. Connect with Mitch Doust: Cover Genius LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
8/4/202055 minutes, 2 seconds
Episode Artwork

Insurance Conversations in Black N White: Nancy Settergren: Mentoring Champions

Apple Podcasts Rate and Review for SpotOn Today, our guest is Nancy Settergren.  Nancy retired from Aon after a 27 year career with the organization where the last position she held was Senior Managing Director.  She now serves two non profit organizations:  Peer Health Exchange and Fedcap. She joins us to discuss COVID-19, bias in the workplace, and mentoring champions. Connect with Nancy Settergren: linkedin.com/in/nancysettergren Email [email protected] Websites: https://www.peerhealthexchange.org https://www.fedcap.org This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
7/30/20201 hour, 49 seconds
Episode Artwork

Ep. 175: Patricia Renzi: Life Sciences Transformed by Data-driven Insight

Apple Podcasts Rate and Review for SpotOn Patricia Renzi is the Principal and CEO of Milliman, a company that provides actuarial and related products and services. As a company, they work with different clients to improve healthcare systems, improve risk management, and innovate financial security. Patricia is an experienced insurance professional with skills dedicated to actuarial technology solutions. She has been with the company for over 20 years and has served on the firm’s board of directors from 2015 to 2018. Patricia joins us to share why she decided to join the insurance industry and what led her to work with Milliman. She shares the company’s current focus and long-term goals, the different products and services they offer that set them apart from other actuarial consulting firms, and how digital technology plays a role in expanding actuary opportunities. She also discusses the points of interest that insurance companies need to address and shares tips and advice for those who want to become part of the industry. "The most exciting thing about digital and insurance is the opportunity for us to bring insurance to the globe." - Patricia Renzi Today on Spot On Insurance: A snapshot of Patricia's life before she joined the insurance industry. How Patricia overcame the tragedies she experienced growing up. What sets Milliman apart from the competition. The new technologies they deployed that make the work of actuaries easier. How they are managing user data and where it goes. Digital transformation and how it is a key for expanding actuary opportunities. Why Patricia is passionate about promoting diversity in organizations. Critical areas where many insurance companies need to pay attention to. Patricia's advice to someone who's just entering the industry. Key Takeaways: Insurers talk to people twice: When they sell you a policy and during the worst day of people's lives. The more we know about a particular customer, the more we can advise them better on how insurance can help them at this stage of their life. Connect with Patricia Renzi: Milliman Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
7/28/202049 minutes, 5 seconds
Episode Artwork

Insurance Conversations in Black N White: Brett Fulmer: My Brother’s Keeper--Helping Lift The Next Generation

Apple Podcasts Rate and Review for SpotOn Today’s Insurance Conversations in Black & White guest is Brett Fulmer. Brett focuses on technology and startup projects related to insurance—  (InsurTechs), while still trying to understand and grow in the traditional side of the insurance business. He supports benefits clients at Blake Maxwell Insurance (maxwellagency.com) in Newport Beach CA by providing tools and technology not typically offered to small to mid-size employers. Brett is the US Ambassador, handling Marketing, Compliance and Partnerships for FINAEO (Finaeo.com) a Toronto Canada based InsurTech, building the Amazon of Insurance for financial planners.  Brett is an advisor for Juniper Labs, an open-source data machine learning Commercial Insurance Underwriter and a pet insurance startup out of Orange County, Breezy Pets LLC. In his spare time he also runs a few networking groups: BrokerBrews.com and OCstartupHub.com. Connect with Brett: https://www.linkedin.com/in/brokerbrett/ https://twitter.com/Broker_Brett My hub project / contact site: https://brokerbrett.com/ Office (949) 358-7990  [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
7/23/202038 minutes, 24 seconds
Episode Artwork

Ep.174: Sean Harper: KIN for Homeowner’s Insurance: DIY or Concierge Service

Apple Podcasts Rate and Review for SpotOn SOI174 - KIN for Homeowner’s Insurance: DIY or Concierge Service Sean Harper is the Co-Founder of Kin Insurance, a company that aims to fix home insurance through the use of intuitive technology, world-class customer service, and affordable pricing. Their company is committed to serving homeowners who reside in catastrophe-prone areas and those deeply affected by climate change. Because of his background in Computer Science and Economics, Sean has efficiently integrated new technologies in an industry that prefers to do things ‘the old-fashioned way.’ Sean joins us today to share what Kin does, how their company is innovating the insurance space, and what they offer that other insurance companies don’t. He shares his experiences while attending college, how he became interested in programming, and what inspired him to start Kin. He discusses the new challenges the insurance industry will face post-COVID-19 and shares how he and his team coped during the quarantine. Sean also shares advice for those who are purchasing home insurance for the first time. "People hate thinking about insurance, so we should do all that we can to get them thinking about it." - Sean Harper Today on Spot On Insurance: Sean's life in college, his passion for programming, and when he began his career in insurance. Why Sean founded Kin and the insurance problems they can solve. Why starting an insurance company is easier than starting a bank. How the coronavirus pandemic affected their company and employees. The challenges of integrating tech into a non-tech industry. Why they don't trust user input data the same way they do objective data. The inspiration behind the name of their company. The services Kin can offer in times of catastrophes. Why more homeowners need to explore home insurance. Sean's tips for first-time home insurance buyers. Key Takeaways: In catastrophes, people prefer text messages as a means of communication. Half of all flood losses happen in non-FEMA designated flood areas. People don't want to spend their time thinking about the composition of their building. They want to spend their time making sure they have the right coverage for their risk profile. Resources: FEMA Connect with Sean Harper: Kin Insurance Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
7/21/202055 minutes, 55 seconds
Episode Artwork

Insurance Conversations in Black & White: Dr. C. W. Copeland, Dr. Craig Lemoine, Dr. James M. Moten Jr: Creating Diversity in the Next Gen of Insurance Professionals

Apple Podcasts Rate and Review for Spot On On this Spot on Insurance bonus episode: we talk to three professors:  C. W. Copeland, Ph.D. is the President of the Financial Planning Division of the National Financial Group.  Dr. Copeland is also an Adjunct Professor of Insurance at The American College of Financial Services, an Adjunct Professor at the College for Financial Planning and an Adjunct Professor at Clark-Atlanta University.  Dr. Copeland conducts scholarly research in Behavioral Economics and teaches graduate-level business courses.  He has been a regular guest on radio and television shows across the country where he addresses audiences on financial planning strategies on a regular basis. Dr. Copeland has served for 20 years as an instructor with R.S. Thomas Training Associates providing pre-licensing training, continuing education, and business development advice for financial services professionals. Dr. Copeland has more than 20 years of industry experience as a financial planner where he coordinates the efforts of attorneys, tax advisors, employee benefits managers, estate and business planners, and pension managers for the benefit of his clients.  He holds numerous licenses and registrations in the areas of investments and insurance and holds the prestigious Chartered Financial Consultant (ChFC) and Chartered Life Underwriter (CLU) designations. Dr. Craig Lemoine. Dr. Lemoine is the Director of the Financial Planning Program at the University of Illinois, Urbana-Champaign. He serves as an Associate Clinical Professor, teaching courses in risk management, retirement and financial planning. Craig earned his PhD from Texas Tech University in 2013 and currently holds the Certified Financial Planner ™ and Master Registered Financial Consultant™ designations. Craig currently serves as the Executive Director of the Academy for Home Equity in Financial Planning, vice-chairman of the Master Registered Financial Consultant Board and is working with his team to develop specialized content in the area of agriculture-focused financial planning. Previously, Craig served on and chaired the CFP® Council of Examination (2009-2014) and was the Executive Director of the Northwestern Mutual Granum Center for Financial at The American College of Financial Services in Bryn Mawr, PA. Dr. James Moten. He is the Insurance Program Director at Collin College Dr. James M. Moten Jr., CFP®, is currently the Professor of Insurance Management and Discipline Lead for Collin College’s Insurance Management Program that began Fall 2019. He has been teaching Insurance Management, Financial Planning, Finance, Economics and Accounting full-time since 2005.  His professional experience includes serving as an insurance agent, financial planner, and financial counselor after his 11-year military career. He has a PhD in Business Administration (Financial Management Concentration), a Master of Science in Finance, a Master of Science in Accounting, a Master of Science Economics, a Master of Business Administration, a Master of Science in Financial Planning and a (MS) Master of Science in Acquisition and Contract Management.  In addition to his academic degrees, he is a Certified Financial Planner Professional (CFP®), a Chartered Financial Consultant SM (ChFC®), a Chartered Mutual Fund Counselor SM (CMFC®), and a Chartered Retirement Planning Counselor (CRPC®). Connect with Dr. Craig Lemoine: Director, Financial Planning Program and Clinical Associate Professor 302c Mumford Hall 1301 W. Gregory Urbana Illinois 61801 (217) 300-7028 [email protected] Craig’s Profile linkedin.com/in/craig-lemoine-cfp-r-phd-mrfc-bb1a765 Email [email protected] Twitter HigherEdCraig Connect with Dr. C. W. Copeland: C.W. Copeland, Ph.D., ChFC®, CLU®, RICP® 404-913-1413 (office) 404-567-3275 (cell) www.PhDinMoney.com Connect with Dr. James M. Moten Jr: linkedin.com/in/james-m-moten-jr-cfp-afc-chfc-crpc-cmfc-bb0a5016 Email [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
7/16/20201 hour, 22 minutes, 25 seconds
Episode Artwork

Ep. 173: Ron Glozman: From Dorm Room to Board Room

Apple Podcasts Rate and Review for SpotOn Ron Glozman is the CEO & Founder of Chisel AI, a company that provides AI-based solutions for the global insurance industry. The program makes use of natural language processing and machine learning to read and interpret complex documents instantly. He is passionate about promoting the use of artificial intelligence to streamline every day, mundane tasks, despite the fears of AI taking jobs. Ron is also the co-author of The AI Book, a crowdsourced book on the different uses of AI across financial services. Ron joins us today to describe the future of insurance and AI and how his app can help improve business efficiency and simplify repetitive tasks. He shares his academic background, his interest in logic and mathematics, and the different programming competitions he joined. Ron also explains how his app found sponsors in the insurance industry and what it can do for companies that employ home-based workers. "When you talk, you only repeat what you know. When you listen, you might learn something new." - Ron Glozman Today on Spot On Insurance: The number of countries Ron traveled to by the time he was 13. Ron's experience competing in contests that involve programming. How his first app was received by the public and how it found its way into insurance. Ron's experience working with various insurance companies. Ron's formula for luck based on statistics. How their app's pitch meeting went with Zurich Insurance Group. How insurance companies can use AI systems for repetitive tasks. Why insurance is not a commodity good. What their app can do for those who are working from home. Key Takeaways: Talking is the last thing you want to do when you want to learn something new. Never stop trying until you see the result you want. Resources: Zurich Insurance Group Connect with Ron Glozman: Chisel AI The AI Book Podcast Twitter Facebook LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
7/14/20201 hour, 12 minutes, 14 seconds
Episode Artwork

Insurance Conversations in Black N White: John Lee Dumas and Kate Erickson: Finding Your Voice Through Podcasting

Apple Podcasts Rate and Review for SpotOn Today we have 2 guests, who are business and life partners. The first is: Kate Erickson — “The engine at Entrepreneurs On Fire”—or in other words the integrator of awesome ideas. She is also the host of the podcast Ditch Busy and co-author of The Podcast Journal: Idea to Launch in 50 Days.  And second is: John Lee Dumas, the host of Entrepreneurs on Fire, an award winning podcast where he interviews inspiring Entrepreneurs who are truly ON FIRE. With over 2500 episodes, 1 million + listens a month, and seven-figures of annual revenue. Connect with our guests: Kate Erickson: linkedin.com/in/katelynnerickson Websites podcastersparadise.com  (Podcasters' Paradise)  entrepreneuronfire.com/  (EntrepreneurOnFire)  entrepreneuronfire.com/blog  (EntrepreneurOnFire Blog)  Email [email protected] Twitter katelerickson John Lee Dumas: linkedin.com/in/eofire Websites swiy.io/eof  (Free courses for Entrepreneurs)  swiy.io/freepodcastcourse  (Free Podcast Course)  swiy.io/eofsubscribe  (Subscribe to Entrepreneurs on )  Email [email protected]   Twitter johnleedumas This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
7/9/202056 minutes, 11 seconds
Episode Artwork

Ep 172: Désirée Mettraux: Digital Generation Meets Classic Car insurance In Germany

Apple Podcasts Rate and Review for SpotOn Désirée Mettraux is the CEO of OCC Asseskuradeur, a German-based company that offers insurance plans for vehicles with a focus on classic cars. She has extensive experience in the insurance industry, even before joining OCC, working with several motor vehicle insurance products. Her focus is on digital business and has mentored various startups in the digital realm. Désirée also provides consulting services for the online classic vehicle trading platform, “Classic Trader.”  In today’s episode, Désirée shares what OCC does and why they decided to focus on classic car insurance. She describes her childhood and her career as a startup mentor. She explains the importance of adapting to the digital generation and how old companies can streamline this process. Désirée also discusses gender issues in the workplace, especially in executive positions, and shares advice to those who want to start their career in insurance.  "Be curious. Be motivated. Be critical. There is always a better way." - Désirée Mettraux Today on Spot On Insurance: Who Desiree Mettraux is, her family, and career milestones. What Desiree's youth was like and what it was like being a student n Switzerland. What OCC is and what they seek to do as a company. The challenges they encountered when it comes to implementing car insurance services. How they are adopting digital technology within the workplace to adapt to the younger generation. Desiree's thoughts on how the insurance industry needs to be customer-centric. The new technologies Desiree is looking forward to seeing. How they are addressing gender-based issues of leadership in startups. The pros and cons of being a female leader in any company. Key Takeaways:   It's important to see the industry from the perspective of a customer. Hard work always pays off, no matter what industry. Connect with Désirée Mettraux: OCC Assekuradeur GmbH LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
7/7/202042 minutes, 1 second
Episode Artwork

Insurance Conversations in Black and White: Deidre and Soraya Wright

Apple Podcasts Rate and Review for SpotOn Our first guest in today’s episode Soraya Wright, is a Risk Management Executive with over 30 years of experience managing complex risks for global businesses. She leverages her experience to identify and evaluate enterprise risks and determine appropriate mitigation and risk finance strategies to protect an organization’s earnings and reputation. Soraya is Founder o f SMW Risk Management Consulting LLC. Her previous executive positions include VP- Global Risk Management & Crisis Management at The Clorox Company, where she was responsible for leading the company’s enterprise risk management program, global insurance strategy, crisis management and business continuity for worldwide operations; President-Board of Directors of the company’s captive insurance subsidiary, which she formed; and, VP- Enterprise Risk Management at Target, where she was recruited to launch the strategy and centralized oversight of the company’s post-breach enterprise risk management program. In each role, Soraya advised C-Level executives on smart risk taking and presented her findings to the Board of Directors. Soraya is a champion for diversity and inclusion, leveraging her influence to develop strategies, change policies, establish protocols and implement practices that enable organizations to drive success through diversity and inclusion efforts. Soraya served on the Diversity Advisory Board at Clorox, Co-led an African American Employee Resource Group (ERG) and served on a Women’s ERG Leadership Team. She currently serves on the Risk & Insurance Management Society’s (RIMS) Diversity and Inclusion Council and is sought out as a key-note speaker on diversity matters. Soraya received her BA in Business Administration & Economics from Holy Names University. She is a member of the Executive Leadership Council (ELC). In December 2015, Soraya was named by Business Insurance as a “Woman to Watch.” Deidre Wright is the CEO of Strategic Stories, she is a Diversity & Inclusion Award Winner and Board Advisor for Juniper Labs. She's a frequent public speaker; including at events with Barack Obama and Colin Powell. Deidre's been featured in Essence.com, Savoy Magazine and viral LinkedIn posts with over 77,000 views.   She provides personal branding consulting to underrepresented professionals to turn them into industry celebrities. Her insurance industry experience includes previously leading Business Insurance’s Diversity & Inclusion Institute as Director of Engagement & Marketing; where she developed strategies, partnerships & Public Relations in order to collaboratively promote diversity & inclusion. Her brokerage experience includes managing complex accounts for Marsh’s San Francisco Global Risk Management and Aon’s Atlanta National Casualty divisions.  Deidre has served as Co-Chair of San Francisco's Dive In Fest, NAAIA’s Emerging Leaders Committee; and as a member of RIMS Rising Risk Professionals Board. Connect with Saroya Wright: Soraya M. Wright San Francisco Bay Area, CA [email protected] www.smwrisk.com Sorayawright.com  510-499-3886 www.linkedin.com/in/sorayamwright  Twitter: @MsRoyaW Instagram: @msroyaw Facebook: www.facebook.com/soraya.wright Connect with Diedre Wright: Founder of Strategic Stories LLC  (415) 669-4910 [email protected] www.linkedin.com/in/deidrewright  Twitter: @deidrewrite Instagram: @deidrewrite Facebook: https://www.facebook.com/deidrewrite/   This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
7/2/20201 hour, 7 minutes, 36 seconds
Episode Artwork

Ep.171: Steve Watson: Breaking The Trend of Rising Healthcare Premiums

Apple Podcasts Rate and Review for SpotOn Steve Watson is a CFO, a licensed Chief Humans Resources Officer, and the Founder of Trendbreakers, a company that advises employers on how to reduce their employee health insurance costs. Trendbreakers is composed of employees with backgrounds in Finance, Human Resources, and Benefits Advising. As CFO, he has helped his company enjoy over $500,000.00 per year of benefits savings with a 20% discount for his employees despite retaining or having better benefits. Steve also offers one-on-one coaching services to help with benefits and renewals. In today’s episode, Steve Watson shares why the cost of employee healthcare is rising and how his company can help employers mitigate some of those expenses. He describes his life growing up in a rural city, his time in the financial industry, and when he joined the insurance industry. He explains why he founded Trendbreakers and their goals as a company. Steve also discusses how companies can build the best employee insurance plans without cutting benefits. "There's this myth that we all believe that we have to have insurance; that insurance has the best cost. It's not true in a lot of cases."  - Steve Watson Today on Spot On Insurance: Steve's career in finance and when he joined the insurance industry. What Steve's life was like growing up in a rural city. How Steve and his family weathered the Crash of 2008. How companies can help mitigate the rising costs of employee healthcare expenses. Steve's thoughts on what advisors should do to help businesses improve employee relationships. Why CFOs and HR departments need to work together in creating insurance plans. Key Takeaways: The CFO, HR, and a broker or advisor are the key people in creating the best insurance plan for employees. Connect with Steve Watson: Trendbreakers Child & Family Support Services, Inc. Facebook LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
6/30/202039 minutes, 18 seconds
Episode Artwork

Ep. 170: Michael Konialian: The Insurance Industry Captures the Heart of a Foreign Affairs Officer

Apple Podcasts Rate and Review for SpotOn Michael Konialian is the Vice President and General Manager at CoverWallet For Agents,  a platform that allows agents to easily and efficiently quote, bind, and provide service to their customers. Some of his responsibilities include defining the product offering, managing sales and operations, and planning the strategic direction for the business unit. Before joining the insurance industry, Michael was a Foreign Affairs Officer for the US Department of State.  In today’s episode, Michael shares what CoverWallet For Agents does and how the design is meant to be as user-friendly as possible. He describes his experience working as a researcher for NASA, his career in Foreign Affairs, and when he joined the insurance industry. He explains the benefits of using CoverWallet For Agents and how it streamlines policy recommendations and pricing. Michael also discusses the future of insurtech and the new technology he looks forward to seeing enter the insurance industry. "The economic crisis encouraged my peers to think differently." - Michael Konialian Today on Spot On Insurance: What Michael's childhood was like and his dreams and aspirations. Why Michael wanted to be an astronaut and when he realized he couldn't be one. Michael’s experience in NASA's Jet Propulsion Laboratory and as a Foreign Affairs Officer. How the last economic crisis shaped Michael’s career trajectory. What CoverWallet For Agents does and how their platform works. The tools CoverWallet For Agents that can help with pricing computations. Why their platform helps reduce the complexity of traditional insurance systems. How Michael optimized his learning curve when he entered the industry without an insurance background. The new tech Michael looks forward to in the future. How CoverWallet For Agents fared throughout the pandemic. Key Takeaways: Technologies in the future will be all about optimizing the user interface and a system’s ease of use. The pandemic has brought about new ideas and innovations that will be pandemic-proof. Connect with Michael Konianlian: CoverWallet For Agents LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
6/23/202049 minutes, 22 seconds
Episode Artwork

COVID-19: Desiree Mettraux: Classic Car Insurance and the impact of Corona on Germany

Apple Podcasts Rate and Review for SpotOn Today’s Spot on Insurance guest Désirée Mettraux is the CEO of classic car insurance specialist OCC Assekuradeur GmbH in Germany. OCC is the market leader in the DACH region for the insurance of classic vehicles. From the time period of 2007 and 2012 she held increasing responsibilities in the insurance industry including heading the department of motor vehicles and vessels at National Suisse, based in Basel/Switzerland. Désirée's has worked as a mentor for various startups in the digital realm and is co-founder of Swiss camper van hire portal mycamper.ch, where she's still an active member of the board. In 2016 Désirée co founded, Creadi AG, a Basel based InsurTech startup. Connect with Désirée: linkedin.com/in/désirée-mettraux-9a3305131 Websites occ.eu  (Company Website)  mycamper.ch  (Company Website)  deutscheroldtimerclub.de  (Company Website) More Details: www.occ.eu http://www.occ.eu> & https://www.linkedin.com/in/désirée-mettraux-9a3305131/   This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
6/18/202042 minutes, 21 seconds
Episode Artwork

Ep. 169: Sonny Patel: From College to Multimillion Dollar Startup by 25

  Apple Podcasts Rate and Review for SpotOn Sonny Patel is the Founder and CEO of Insurmi, a company that developed Violet. Violet is an A.I. assistant designed to help clients increase their revenue, lower operational expenses, and improve the insurance customer experience. Violet can sell policies, file claims, manage policy changes, and answer customer questions. As CEO, Sonny is responsible for overseeing the company’s strategic growth and continual development of technologies meant to cater to future generations.  In today’s episode, Sonny shares what it was like to move to Africa, what his life was like before he founded Insurmi, and what led to the development of Violet. He describes the need for technologies to catch up with current events, especially with regards to COVID-19. He explains how Violet works and it’s potential for revenue and customer engagement. Sonny also shares the funny story of how they came up with the name Violet and their other choices. “Customers that are in the younger demographic are willing to pay a little bit more for a better customer experience.” - Sonny Patel Today on Spot On Insurance: Sonny's childhood, the time he moved to Africa, and when he joined the insurance industry. Why you should start building your network in college. Why Insurmi focused on increasing customer engagement for their platform. The difference between their young and more seasoned customers. What Insurmi’s transition was like with the pandemic. How they decided to name their company Insurmi. Sonny's thoughts on the future of insurtech and inventions to look forward to. Sonny's advice to those coming out of college and want to join the insurance industry. Key Takeaways: The pandemic has forced industries to adapt to technologies that don’t require physical contact. People are willing to pay more for apps designed to provide top-notch customer engagement and service. Connect with Sonny Patel: Insurmi LinkedIn Instagram Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
6/16/202048 minutes, 44 seconds
Episode Artwork

COVID-19: Timothy Kolgen and Jeb Phillips: Impact of COVID 19 On Property Renewals

Apple Podcasts Rate and Review for SpotOn Today, on Spot on Insurance we have 2 guests from the CBIZ Organization. CBIZ has over 100 offices in the US and 4800 employees and serves over 90,000 clients. Our first guest is Timothy Kolgen who serves as a Business Development Manager for the Tangible Asset Practice of CBIZ Valuation Group. Joining us as well is Jeb Phillips who holds the role of Manager in CBIZ Valuation Group’s Tangible Asset Practice. Jeb has 15 years of insurance inspection and valuation experience. His responsibilities include project management, loss control and builder’s risk inspections, quality control, and report compilation.  Connect with Tim and Jeb: Timothy J. Kolgen Business Development Manager 10616 Scripps Summit Ct., Suite 250 San Diego, CA 92131 Phone: 858.795.2257 [email protected] Linkedin: https://www.linkedin.com/in/timothykolgen/ Company Linkedin: https://www.linkedin.com/company/cbiz-valuation-group/ Company Linked: https://www.linkedin.com/company/cbiz/ Twitter:  https://twitter.com/TimothyKolgen Company Twitter: https://twitter.com/CBIZ_Valuation Company Twitter: https://twitter.com/cbz Company Facebook: https://www.facebook.com/cbizservices/   Jeb Phillips, ASA Manager 535 Mission Street, 14th Floor San Francisco, CA 94105 Phone: 312.602.6656 [email protected] Linkedin: https://www.linkedin.com/in/jeb-phillips-asa-46821229 This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
6/11/202047 minutes, 35 seconds
Episode Artwork

Ep. 168: Azul Terronez: Helping YOU Become A Successful Author

Apple Podcasts Rate and Review for SpotOn Azul Terronez is a TEDx Speaker, bestselling author, and CEO & Co-Founder of Authors Who Lead, a company that provides coaching services for aspiring authors. He has over 20 years of experience as an educator and as a writer for TV shows. He champions the idea of writing a book that transforms the reader instead of something that simply relays information. Azul is also the host of the Born to Write podcast, a show where they interview different authors and talk about the many reasons why they became authors.  Azul joins us to share advice on what new authors should keep in mind when writing their first book. He describes his struggles with dyslexia, his not-so-typical college route, and why he decided to pursue a degree in arts and theatre. He explains the difference between a transactional book and a transformational book and shares the common mistakes many new authors make when writing their masterpiece. Azul also shares how you can establish a healthy and realistic writing pace and what you should expect from finishing your book.  “Most great books are when the reader remembers they’re the lens that the content shines through.” - Azul Terronez Today on Spot On Insurance: Why Azul didn’t think he’d go to college and his struggles with dyslexia. His experience as a college student and why he pursued a degree in arts and theatre. How he got started with writing scripts and his career on television sets. How he managed to publish a book despite his dyslexia and what he wrote about. Differences between transactional and transformational books. Common mistakes new authors make when writing leadership books. Establishing a writing pace to complete your first book. What you should expect your finished book to look like. Key Takeaways: The idea isn’t the content; it’s part of it. You have to untrain your brain from believing that writing’s hard. Connect with Azul Terronez: Authors Who Lead Born to Write Podcast Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
6/9/202053 minutes, 22 seconds
Episode Artwork

EP. 167: Nick Andrews: Creating a Successful Referral Program

Apple Podcasts Rate and Review for SpotOn Nick Andrews is the Marketing Project Manager for Liberty Mutual Insurance, a company that customizes coverage so customers only pay for what they need. They offer multi-policy discounts, better car replacements, and 24/7 road assistance among other services. As Project Manager, Nick is responsible for planning and executing national marketing programs formulated to boost business and client retention. Some of his areas of expertise include SEO, PPC, social media ads, email marketing, and B2B marketing. Nick joins us to discuss the steps companies need to take to make sure their referral programs are working as intended. He shares the toughest challenge he’s encountered as a professional and how he gravitated towards working in the insurance industry. He explains how you can track your referral and other marketing programs and how to maintain cybersecurity while working from home. Nick also shares advice for those who are struggling to run their businesses during the COVID-19 pandemic.  “Tracking is such a key element, not just for the success of a referral program, but for the success of all marketing.” - Nick Andrews Today on Spot On Insurance: A brief introduction to Nick and his professional career. The biggest professional challenge he faced and how he overcame it. Interesting stats about their High Growth Agency Survey. Keeping track of whether your marketing strategies are working. The steps you need to take for your referral program to work. Using charities to improve your social media presence and referrals. How they keep their business running during the pandemic. Cybersecurity concerns of running a business from home. The next game-changer in the insurance industry. Key Takeaways: Referral programs need to be carefully tracked to see if they’re working and worth the investment. Charities can be used as a means of spreading your brand all over social media. Be able to communicate with your clients in a way that they want to communicate Resources Mentioned: Zoom Connect with Nick Andrews: Liberty Mutual Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
6/2/202036 minutes, 40 seconds
Episode Artwork

Mike Furlong: Indio Technologies: Agency Nation Elevate Virtual Conference

Apple Podcasts Rate and Review for SpotOn Our guest is Mike Furlong the CEO of Indio Technologies, a division of Applied Systems, which provides insurance application and renewal software to automate the commercial lines submission process among agencies, brokerages, insurers and insured. The platform provides a fully digital client risk capture and application experience by automating the data population across each individual, unique insurer application. Prior to Indio Technologies, Mike started Sliced Investing, the first online hedge fund investment platform built for individual investors. Mike's passion is at the intersection of software and financial services, with a focus on enhancing legacy workflows. Mike joins us to talk about Indio technologies and his journey through life and the insurance industry.   Contact Mike Furlong: INDIO TECHNOLOGIES, INC. 1300 Guadalupe Street 4th Floor Austin, TX 78701 Tel: 248.755.1105 Facebook                                           https://www.facebook.com/IndioTechnologies LinkedIn https://www.linkedin.com/company/indiotechnologies Twitter https://twitter.com/useindio This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
5/29/202025 minutes, 49 seconds
Episode Artwork

Steve Mohr: Lightspeed Voice: Agency Nation Elevate Virtual Conference

Apple Podcasts Rate and Review for SpotOn Our guest Steve Mohr joined Lightspeed Voice in April 2019, leading sales & marketing along with driving product innovation.  He worked with Allstate Technology for 7 years leading the deployment, adoption, and product roadmap for eAgent; the Allstate AMS.  He managed multiple agencies in Florida and was a licensed agent for 20 years.   Steve joins us to discuss what makes their technology a great fit for the insurance industry and shares some life lessons he's learned.  He also discusses what you can expect from the Agency Nation elevate conference this year.  Contact Info   Social Media Platforms:  Facebook                                            https://www.facebook.com/steven.mohr LinkedIn https://www.linkedin.com/company/lightspeedvoice/                                                   https://www.linkedin.com/in/stevenmohr/ This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
5/28/202028 minutes, 51 seconds
Episode Artwork

COVID-19: Patricia Renzi: The Corporate Challenges Of The Virus

Apple Podcasts Rate and Review for SpotOn Pat Renzi, is a principal at Milliman and CEO of its Life Technology Solutions. The division provides products and services related to financial and risk reporting and projections, including Integrate™, MG-ALFA®, and MG-Triton®. Pat, joined the firm in 1999, was elected to the firm's board of directors in 2015. Pat joins us to discuss COVID-19 impact on her company, employees, and her life in New York.   Connect with Pat Renzi: One Pennsylvania Plaza, 38th Floor New York, NY 10019 Tel +1 646 473 3110 milliman.com  Email [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
5/28/202037 minutes, 58 seconds
Episode Artwork

Kristy Dowell: Xpress Pay: Agency Nation 2020 Elevate Virtual Conference

Apple Podcasts Rate and Review for SpotOn Our Agency Nation guest is Kristy Dowell. She has been in the insurance industry for over twenty years. She started her career as an independent agent and after several years, Kristy evolved into the role of software solution provider to insurance agencies. The experience from both client and contractor perspectives translated into a unique skill set. Kristy’s passion is helping agencies operate and expand efficiently and she is able to do so as part of the Systems East, Inc./Xpress-pay team in the Business Development Division. Contact Info linkedin.com/in/kristy-dowell-3036969 Email [email protected] www.xpress-pay.com FB page:  https://www.facebook.com/Xpress-Pay-170085333073914/ FB Group:  https://www.facebook.com/groups/xpresspay/ LinkedIn:            https://www.linkedin.com/company/xpress-pay-com Twitter:               https://twitter.com/xpresspaydotcom   This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!    
5/26/202022 minutes, 53 seconds
Episode Artwork

Ep. 166: Christie Simpson: Focusing on Well Care vs. Sick Care

Apple Podcasts Rate and Review for SpotOn Christie Simpson is the President and CEO of Zion Risk Solutions, a company that focuses on mitigating employee health risks by providing programs that assist employees to live a healthy lifestyle. They put emphasis on the idea of “well care,” and how establishing a healthy lifestyle can lower a company’s spending on preventable health problems. Christie has been in the insurance and healthcare industries for over 20 years, much of it as part of the workers’ compensation sector. Before founding Zion Risk Solutions, Christie worked full-time as an insurance adjuster. Christie joins us to share how Zion Risk Solutions can help improve employee wellness that can translate to savings for the employer. She discusses the reasons behind her starting the company and how her mother inspired her. She explains the programs they offer and how the companies benefit from them. Christie also describes the positive changes their programs can provide to employees outside of work. “You can't force anyone on wanting a better life for themselves. They have to want to get better.” - Christie Simpson Today on Spot On Insurance: How Christie's mother influenced the way she cared for employees. The idea behind the creation of Zion Risk Solutions. Christie's work experience and what she realized when she quit adjusting. How Zion works and the programs they use. What they learned from the clients they served. The effects of processed food on an individual's health. How their programs help customize a person's fitness needs. The benefits of utilizing their employee wellness services. Key Takeaways: You can’t pour from an empty cup. You can’t continue on giving to others if you don’t give some to yourself first. We have to relook at how we’re helping ourselves as a business. Employers can improve work productivity if they pay attention to the wellness of their employees. Connect with Christie Simpson: Zion Risk Solutions I Stand podcast This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
5/26/202059 minutes, 58 seconds
Episode Artwork

Ep. 165: Eric Allen: Achieving Superior Commercial Collections

Apple Podcasts Rate and Review for SpotOn Eric Allen is the President of Sixth Avenue West, a collection services company that primarily serves commercial insurance carriers, law firms, government contractors, and institutional lenders. He has over 15 years of experience in the insurance and human resources industries. His responsibilities as president include business development, quality assurance, and customer experience enhancement. Eric also held multiple leadership roles for insurance companies, self-insurance funds, and employer organizations.  Eric joins us to share what Sixth Avenue West does for the insurance industry and why they’re not your typical collections company. He shares the lessons he’s learned throughout his life and career, his sports accolades, and how his experience in track and field made him a good leader. He discusses the lack of empathy in the collections industry and how their business model addressed that gap. Eric also shares advice for those who may want to work with a collections company. “Learn the process and take it head-on. That will lead you into doing work outside of that one profession, and you become way more valued to a company and to yourself.” - Eric Allen Today on Spot On Insurance: Eric's life journey and some of the takeaways he learned. Some of Eric's notable sports achievements. How sports helped him become successful in his career. Why Eric didn't let his family background get in the way of his dreams. Eric's job as a premium auditor and when he decided to manage the family business. What separates Sixth Avenue West from a typical collection agency? The businesses they serve and how they plan to outlast the pandemic. What their "stoic philosophy" business model is about. The system they put in place as a workaround to the difficulty of collecting money. Key Takeaways: You can learn business skills from activities that don’t revolve around business. Empathy and collecting money are not mutually exclusive to one another. Connect with Eric Allen: Sixth Avenue West LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
5/19/202037 minutes, 49 seconds
Episode Artwork

Ep. 164: Seth Preus: When Work Is Fun The Job Gets Done

Apple Podcasts Rate and Review for SpotOn Seth Preus is the Founder of Mivation, a software company that provides productivity solutions through gamification, competition, and achievements. He drew inspiration from his time as a 19-year old vacuum cleaner seller, where he became obsessed with sales productivity and self-motivation. His system uses the “3 M’s” approach - Mastery, Motivation, and Momentum - which he says unlocks the formula for an increase in overall team performance. Before Mivation, Seth founded RacingSnail, a productivity and compensation tool with an insurance focus.  Seth joins us to share how gamification allows team members to unlock their full potential. He shares his journey, his experience in sales, and the motivation that led him to start RacingSnail and Mivation. He describes the triggers that can boost performance and the do’s and don'ts when it comes to motivating a team member. Seth also explains the difference between extrinsic and intrinsic motivations and what companies can do to bring out the best of their employees beyond benefits and salary. “I don't believe you're going to have long-term success if you're constantly using the stick to get people to perform.” - Seth Preus Today on Spot On Insurance: Seth's upbringing as the son of a Lutheran priest. Seth's educational background and what he wanted to be when he grew up. The motivation behind his companies, RacingSnail and Mivation. Motivational triggers Seth uses to improve staff performance. How their system works and the data they track. His experience in being fired and why he wasn’t upset. What not to do when trying to motivate staff. Gamification, millennials, and how Seth works with them. The difference between extrinsic and intrinsic motivation. The opportunities of the insurance industry in gamification and other technologies. Key Takeaways: Gamification makes millennials feel more comfortable. No matter how good your training program is, some could just be in the wrong job. Connect with Seth Preus: Mivation RacingSnail LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
5/12/202049 minutes, 16 seconds
Episode Artwork

Ep. 163: Adam Michaels: Leveraging Technology to Monetize your License

Apple Podcasts Rate and Review for SpotOn Adam Michaels is an entrepreneur and founder of Enrollify, a platform that aims to solve problems faced by consultants, brokers, and enrollment firms in converting cost containment strategies into results. Equipped with over 25 years of experience, he realized that you don’t need to sell to succeed, but educate instead. He believes leaders should have the heart of a social worker, but the mind of a capitalist. Adam is also the author of the book Sink or Shine, where he separates the modern marketplace into two categories: Tugboats and Lighthouses.  Adam joins us today to share what Enrollify plans to become and what the insurance industry can expect from their platform. He describes his life as a teen, his first few years as a professional, and how he raises his children. He discusses the idea of Global Insecurity and how it’s affecting all of us today. Adam also explains his thoughts on leveraging technology, Corporate America, the gig economy, and how he wants to have the best of both worlds at Enrollify.  “The emergence of technology caused consumers to really lean into leveraging technology towards their wants.” - Adam Michaels Today on Spot On Insurance: Adam’s teen years and his career as a stockbroker. What Global Insecurity is and where it all began. His thoughts on today's children and how difficult it was to be successful before. How being a child of divorce motivated him to be successful. His approach to raising children and what he teaches them. Addressing the technological needs in the market and not just the wants. Statistics regarding insurance education and engagement. Adam’s thoughts on the gig economy and Corporate America. What he means by the Reflexive “No.” Key Takeaways: 80% of employees choose the wrong coverage. If we're insecure as employees, we don't feel empowered. An educated and engaged population leads to greater empowerment. Corporate America has it all wrong. They measure success by how long people stay. Instead, they should measure success by what people say after they leave. Resources Mentioned: Never Split The Difference by Chris Voss Connect with Adam Michaels: Enrollify App site Instagram Facebook Official website Book: Sink or Shine Phone: (424) 433 GURU This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
5/5/20201 hour, 1 minute, 13 seconds
Episode Artwork

Ep. 162: Andrew Vogeney: Keeping Insurance Honest

Apple Podcasts Rate and Review for SpotOn Andrew Vogeney is the Marketing Manager at FRISS, a fraud, risk, & compliance company. FRISS offers fraud detection and risk assessment software that allows companies to have hi-speed, real-time risk assessment, and have up to five times increase in anti-fraud savings. Andrew is the company’s marketing and sales lead in North America and specializes in strategic marketing and communications. Andrew joins us to share his responsibilities as Marketing Manager at FRISS and how the company helps in keeping insurance honest. He describes his journey, why he was interested in having a career in broadcasting, and what led him to join the insurance industry. He discusses the need for honesty to be rewarded with ease and convenience, especially when it comes to claims. Andrew also explains how their fraud-checking system works and how they rate users according to their honesty. “It's no longer an insurance industry; it's an insurance ecosystem.” - Andrew Vogeney Today on Spot On Insurance: Andrew’s career journey and why he was interested in broadcasting and TV. The reason he wanted to work in insurance. The products FRISS offers and their company mission. Why they give chocolate at insurance conferences. Solving the fraud problem in insurance. How their fraud-checking system works. What customers can do to make their accounts look better in their system. What's in the pipeline for FRISS? Key Takeaways: Insurance companies, in terms of the bottom line, don't want to pay out on a claim they don't have to pay out on. Honesty should be rewarded and not met with red tape. Connect with Andrew Vogeney: FRISS LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
4/28/202053 minutes, 51 seconds
Episode Artwork

COVID-19: Lance Poole: Coronavirus & Commercial Insurance: What past crises can teach us about survival.

Apple Podcasts Rate and Review for SpotOn Today’s Spot on Insurance Guest is Lance Poole, CEO and Co-Founder of Juniper Labs that’s transforming the way the insurance industry views data and underwriting. Prior to Juniper Labs, Lance founded and scaled Maxwell, a leading digital mortgage platform. Lance also has spent a decade on the carrier side of the business as a product actuary. He has a deep understanding of strategy and innovation process and has coached executives at Stanford™s Institute of Design.  Juniper Labs uses a combination of open data and machine learning to build data products and automated underwriting tech. Lance joins us today to discuss Coronavirus & Commercial Insurance -- What past crises can teach us about survival. Connect with Lance Poole: [email protected] Email linkedin.com/in/lancehpoole Twitter lancepoole: This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
4/23/202042 minutes, 39 seconds
Episode Artwork

Ep. 161: Ben Volkmer: Insurance Career Trends

Apple Podcasts Rate and Review for SpotOn Ben Volkmer is an Insurance Recruiter at Questpro, a company that provides staffing services to the Risk Management and Insurance industry. For the last 12 years, he has been in charge of recruiting sales and account management and works primarily with insurance carriers and their distribution partners. Ben specializes in workers’ compensation, permanent placement, underwriting, sales, and property & casualty insurance.  Ben joins us to share what it’s like to be a recruiter for the insurance industry. He describes what motivated him to chase a career in recruitment and how an injury factored into his decision. He explains what a recruiter does, their responsibilities, and the many mistakes applicants make when writing and submitting resumes. Ben also discusses the effects of the COVID-19 pandemic in the job market and how this crisis will change the way companies hire people who work from home. “The way people find talent is innumerably different across all firms.” - Ben Volkmer Today on Spot On Insurance: Ben's urban upbringing and what made him choose a career in insurance. When he broke his neck and how it changed his career and life forever. How he got involved in the business of recruiting. What a ‘headhunter’ does and the best way to utilize them. Examples of bad resumes and how to write a good one. Ben’s thoughts on companies who rely on aggressive advertising. The financial impact of COVID-19 and its effects on recruiting businesses. How companies can retain their existing employees during the coronavirus crisis. How the pandemic will change the way companies view work-from-home options. Why real estate is an obstacle for many businesses. The top positions they have trouble filling. Some of the positions that pay the most money. What people should be doing right now when it comes to networking. Key Takeaways: Recruiters get paid by companies on delivery and by the start of the candidates. You can make more as a broker than CEOs at large organizations with TV commercials. There are billions of dollars in premium with organizations that don't advertise themselves and don't want to be the most visible employer out there but are still incredibly great places to build careers. Connect with Ben Volkmer: Questpro This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
4/21/20201 hour, 7 minutes, 47 seconds
Episode Artwork

COVID-19: Larry Schiffer and Mary jo Hudson: Proposed legislation surrounding COVID-19

Apple Podcasts Rate and Review for SpotOn On this COVID 19 Bonus episode we talk to two partners from the Squire Patton Boggs Global law firm, Mary Jo Hudson who served as the former Insurance Commissioner for the State of Ohio and Larry Schiffer who specializes in insurance and reinsurance arbitration, litigation, and mediation.   They join us to delve into the current as well as proposed legislation surrounding COVID-19. Connect with Mary Jo: Mary Jo Hudson Partner Squire Patton Boggs (US) LLP 2000 Huntington Center 41 South High Street Columbus, Ohio 43215 T  +1 614 365 2732 (forwarded to mobile 24/7) M  +1 614 560 9692 [email protected]  squirepattonboggs.com   Connect with Larry: Larry P. Schiffer Senior Partner Squire Patton Boggs (US) LLP 1211 Avenue of the Americas, 26th Floor New York, NY 10036 T  +1 646 557 5194 O  +1 212 872 9800 F  +1 212 872 9815 M  +1 516 650 1827 [email protected] squirepattonboggs.com  https://www.inredisputesblog.com   This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and its services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
4/17/20201 hour, 1 minute, 51 seconds
Episode Artwork

COVID-19: Dennis Logan: Increased Cyber Security Risk

Apple Podcasts Rate and Review for SpotOn Dennis Logan began his insurance career with Chubb as a non-profit management liability underwriter specializing in churches, foundations and youth organizations. He then transitioned to Dual Commercial where he underwrote management liability for private, and often distressed companies. He went on to the wholesale brokerage side of the business with All Risks, Ltd. where he specialized in unique products including Cyber, Management and Professional Liability. Today as a Broker for Professional Risk Solutions, he is focused on adding value to his agent partners and collaborating with underwriters to create the most robust policies in the market. Dennis Joins us to discuss Cyber security and what to look for during this pandemic. Connect with Dennis Logan: linkedin.com/in/dennisloganjr Website prsbrokers.com  (Personal Website)  Phone 443-743-0723 (Mobile) Email [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
4/16/202031 minutes, 17 seconds
Episode Artwork

Ep.160: Ryan Hanley: Harnessing Experience to Start an Agency

Apple Podcasts Rate and Review for SpotOn Ryan Hanley is the Founder and Chief Strategist of Hanley Media as well as the Founder of Rogue Risk, an insurance solutions company that seeks to innovate the traditional and slow approach to getting insurance coverage. He has extensive experience in content marketing, using social media to generate leads, and insurance plan customization. Ryan also regularly hosts customized marketing workshops and has presented keynote speeches on a variety of stages, including at the Agents of Change Conference, on topics related to leadership, marketing, and sales for growth-focused companies and organizations. Ryan joins us today to discuss what Rogue Risk is all about and how they can innovate the customer-agent experience. He shares why he left his previous company and started Rogue Risk and describes the current problems plaguing the industry regarding customer experience. He shares his thoughts on today’s new entrepreneurs and the opportunities that present themselves in the industry. He also discusses the benefits of networking and attending events and explains why he believes being an insurance agent is one of the best jobs in the world.  “It is so much less about what you actually do, and much more about the expectations that you set and how tightly you adhere to those expectations.” - Ryan Hanley Today on Spot On Insurance: Ryan’s experience as an entrepreneur and what he wants to achieve in 2020. The mistakes he made early in his career. The risks of tampering with a system customers are accustomed to. When he realized he wanted to start his own agency. The challenges he encountered as an entrepreneur. What networking did for his business. Why being a property-casualty insurance agent is the best job in the world. His thoughts on the opportunities to be entrepreneurial today. Key Takeaways: You don’t always have to upgrade your system. There is wisdom in the saying “If it ain’t broke, don’t fix it.” Being your own boss means never having just to say yes when you actually want to say no. Many entrepreneurs fail because they think owning a business is a get-rich-quick scheme. Resources Mentioned: Ep. 68: Embracing The Power Of Digital Sales Connect with Ryan Hanley: Official website Hanley Media Rogue Risk LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
4/14/202053 minutes, 55 seconds
Episode Artwork

COVID-19: Randi Ellias: The Impact Of COVID-19 On Business Interruption Coverage

Apple Podcasts Rate and Review for SpotOn Today’s spot on insurance COVID-19 guest Randi Ellias serves as one of the co-chairs of Porter Wright’s annual Women in Reinsurance program, she is Chair-elect of the Excess Surplus Lines and Reinsurance General Committee of the American Bar Association’s Tort Trial and Insurance Practice Section and is a member of the Publication Committee of AIRROC. Randi focuses her practice on complex commercial litigation and arbitration, including complex insurance coverage disputes and reinsurance matters. She counsels clients on coverage issues, claims handling, and contract wording issues, including the drafting of settlement agreements and commutation agreements. She joins us to discuss the Impact Of COVID-19 On Business Interruption Coverage. This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
4/9/202033 minutes, 14 seconds
Episode Artwork

Ep. 159:Troy Korsgaden :Get the RIGHT Customers in Your Chair

Apple Podcasts Rate and Review for SpotOn Troy Korsgaden is the President of Korsgaden International, an insurance business development company that offers consultation and growth services for insurance carriers. He has over 30 years of experience in consulting and advising insurance and financial executives, brokers, agents, and team members. Troy is also an author of several books about success, agency management, and partnership, including Discussion Partner: A Radical Transformation to Unrivaled Service for Insurance Customers, Power Position Your Agency: A Guide to Insurance Agency Success, and Success and Sanity: Finding Balance, Peace and Purpose in a Pressure-Packed World. Troy joins us today to share how he became one of the country’s leading insurance and financial consultants. He describes some of the challenges he experienced and how he managed to overcome them. He explains what a real insurance company should aspire to do when it comes to attracting and retaining customers and why he believes customers shouldn’t conform to what a carrier wants. Troy also discusses why he started writing books and highlights what each one is about. “If you don't put the customers first, you’re not in the right business.” - Troy Korsgaden Today on Spot On Insurance: Troy’s journey to success and how he got to where he is today. Some of the highs and lows of his career. The challenges he encountered that almost made him give up. His struggles with alcoholism and how he affected his business. Why customers shouldn't conform to what carriers want. How to have a cycle of continuous improvement. Why fear is the hurdle many people can't get over. The reason he started writing books. His thoughts on technology and personal coaching. What Troy wants newcomers to know about getting started in insurance. Key Takeaways: If you give people enough reasons, they'll do anything.  The worst time to figure out what type of insurance you have is at the time of a claim. Connect with Troy Korsgaden: Korsgaden International Book resources Email: [email protected] Support team: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
4/7/20201 hour, 1 minute, 37 seconds
Episode Artwork

Ep. 158: Taylor Teague Jones: 3 Reasons You WON’T Get Hired

Apple Podcasts Rate and Review for SpotOn Taylor Teague Jones is the Business Development Director at Questpro, an insurance and risk management staffing company, with extensive experience in commercial insurance and college recruitment. She started her career as a regional recruiter for the University of Kansas - her alma mater. Her journey in the insurance industry began when she worked for a large insurance broker, handling campus and corporate recruitment projects.  Taylor joins us today to share the best and worst practices when it comes to job interviews. She discusses the importance of knowing not just the company, but also some of their core team members. She describes what her journey was like and how recruitment led her to be part of the insurance industry. Taylor also explains why you should check your own social media presence before submitting a resume. “When you show up, and you know who they are and you apply that in your interview, it's an integral piece of having a dynamic conversation with your interviewer.” - Taylor Teague Jones Today on Spot On Insurance: What Taylor's journey was like and how she became part of the insurance industry. Her career in teaching and how she transitioned to recruitment. The type of people she's recruited and their different educational backgrounds. How to best attract the youth when it comes to opportunities in the industry. The top reasons why an employer would select a candidate. Best practices for those who are going to be interviewed by a recruiter. What you should not do during the interview. How social media affects your hiring chances. The best ways to reach introverts with potential. Key Takeaways: Saying yes to new and exciting opportunities are key to people new to the industry. Knowing who your interviewer is and their job is just as important as the company you’re applying for. Resources Mentioned: Book: Network Beyond Bias Connect with Taylor Teague Jones: Questpro LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
3/31/20201 hour, 2 minutes, 43 seconds
Episode Artwork

Ep. 157: Tara Kelly: SPLICE, Making Personal Connections with Your Clients

Apple Podcasts Rate and Review for SpotOn Tara Kelly is the President and CEO of SPLICE Software Incorporated. SPLICE is a program that improves customer engagement by automating messages and workflows and managing privacy, consent, and preferences in one platform. Tara is also the author of Our Journey To Corporate Sanity, where she highlights the craziness of valuing profit over well-being and how leaders can provide a humane working environment for their team. Tara joins us today to share how SPLICE can improve the way companies engage with their customers. She shares how her interest and fascination about programming began at an early age and she decided to create SPLICE. She discusses her book, what it is about, and what readers can learn from it. Tara also shares the one new technology she looks forward to being applied more in the insurance industry.  “Just do what you love and show up as you.” - Tara Kelly       Today on Spot On Insurance:   How Tara achieved a well-accomplished career and her journey to success. What fascinated her about programming as a young child. The reason she started SPLICE and how it works. What an average SPLICE customer looks like. How SPLICE can integrate into our lives and make it easier. What her book Our Journey To Corporate Sanity is about and the lessons readers can learn from it. A new technology she's looking forward to seeing in the industry. Key Takeaways: The internet is a vast place of information and people can be easily misled into using it for the wrong purposes.  Connect with Tara Kelly: SPLICE Facebook Twitter LinkedIn  Our Journey To Corporate Sanity book This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
3/24/202051 minutes, 36 seconds
Episode Artwork

Ep. 156:Safiya Reid: From Economics Major To Compliance Manager

Apple Podcasts Rate and Review for SpotOn Safiya Reid is the Reporting Compliance Manager at PURE Insurance, a member-owned insurer and specialist group of companies. Before her work at PURE, Safiya served as the Director of Plaza Research, where she managed qualitative research projects, established and implemented procedures, and assisted in doubling the projected revenue for the company within the first quarter through innovative technology and operational initiatives. She has extensive experience in the Pharmaceutical, Merchant Processing, Radio, and Market Research industries in addition to insurance. Safiya received her Bachelor of Arts in Economics from Spellman College and went on to earn a Master of Arts in Communication from Georgia State University.  Safiya joins us to share her professional journey from growing up in Brooklyn to her entry into the insurance industry. She shares her insights into networking and professional advancement and how to make your mark in any industry. Safiya also highlights how being your genuine self can impact your career trajectory and why you should continually invest in your professional development.  “Be authentically yourself.” - Safiya Reid Today on Spot On Insurance: Safiya’s upbringing in Brooklyn and what she loves about her current life and work in Atlanta. What Safiya’s career aspirations were at a young age and the program she credits for her development. What Safiya studied in university and insight on her college career, including her experience with being in a sorority.  Safiya’s experience with transitioning from retail to the insurance industry, and her professional growth journey with Pure Insurance. Why networking matters and Safiya’s approach to it.  The idea of a “reverse career fair” and why Safiya believes it is useful.  Community initiatives Safiya is involved with and how she invests in herself. Advice for students thinking of entering the insurance industry or pursuing any professional path. Key Takeaways: Embrace every opportunity to take on new challenges and responsibilities within your company, as doing so is a chance to open doors that can lead to promotions and professional success.  Know when to say you don’t know the answer and be diligent with following up and finding the information you need. If you aren’t taking care of your brain, you won’t take in information - no matter how many professional development events you attend. Embrace self-care.  Resources Mentioned: Legal Outreach Connect with Safiya Reid: LinkedIn Instagram Email: [email protected]   This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!  
3/17/202041 minutes, 3 seconds
Episode Artwork

Ep. 155: Zain Hasan: Zero to Ferrari in 5 Years: The Ride From College to Agency Owner

Apple Podcasts Rate and Review for SpotOn Zain Hasan is the Managing Director of Risk Strategies, a brokerage that provides risk management consultancy and insurance services. Zain is a serial entrepreneur and an expert in employee benefits. His success is attributed to his passion for fixing the broken healthcare system that is deeply embedded in the health insurance brokerage industry. As Managing Director, his responsibilities include reducing their total cost of risk as well as outsourcing every risk management activity.   Zain joins us to share his journey of becoming a serial entrepreneur and what eventually led him to start his first company. He describes his journey from childhood to becoming the professional he is today, why he sold his first company, and the contingencies he put in place. Zain also discusses how his family influenced his decisions and why you should always have an advisory board if you can afford it. “Passion comes from practice.” - Zain Hasan Today on Spot On Insurance: What Zain's life was like growing up and the various hobbies, sports, and volunteer programs he participated in. When he decided to work in insurance and when it took off. The story involving a big account, a job interview, and their first client. Zain’s ideas on how he can improve healthcare costs. Why he decided to sell his first company and how it was sold. The criteria he considered when he sold his first company and how he benefited from selling it. How his family affected his business decisions. The kind of people he wants to work with. His thoughts on having an advisory board. Key Takeaways: You can triple your money investing in private equity in five years if they're the right investment pieces. Having two people who have experience can save you from years of lost money and poor decisions. Without capital, you don't have the luxury of investing for two years to try to win a client. Resources Mentioned: Think and Grow Rich by Napoleon Hill The Go Giver by Bob Burg The Outward Mindset by The Arbinger Institute Connect with Zain Hasan: LinkedIn Phone: (954) 210 5300 This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
3/10/20201 hour, 19 minutes, 55 seconds
Episode Artwork

Ep. 154: Jason Andrew: Employee Benefits Quoting Made Easy, Efficient & Sleek

Apple Podcasts Rate and Review for SpotOn Jason Andrew is the CEO of Limelight Health, a company that helps insurance providers automate and streamline sales through their platform. He has over 20 years of experience in executive management and leadership and was named one of 30 innovators to watch in 2019. Before founding Limelight, Jason held vice president and CEO positions in various tech companies throughout Silicon Valley. Jason joins us today to discuss what Limelight can do to innovate the way insurance is sold and used by both sellers and buyers. He describes how he found success in Silicon Valley, why he’s passionate about working in the insurance industry, and what inspired him to become an entrepreneur. He explains how Limelight works and the automated services it provides. Jason also shares what he wants to see in new startups, how best to innovate the industry, and shares his advice to people that are thinking about starting a career in the insurance industry. “All of us get what we get because of the relationships and the people who help us.” - Jason Andrew Today on Spot On Insurance: How Jason changed his life for the better and when he started his career in insurance. Why he loves working in the insurance industry. When Jason started thinking about becoming his own boss. The trends he saw take place in the previous year. Why the insurance industry is slow-moving in terms of innovation. How the Limelight Health platform works and how carriers will benefit. The benefits and drawbacks of scaling a startup with outside funding. Jason’s plans on working with other groups and startups.  Advice to new professionals starting in the insurance industry. Key Takeaways: For the first time over the last five years, there's been more money going into insurance than there ever has been. Pain is necessary on the way to success. Connect with Jason Andrew: Limelight Health Email: [email protected] Phone: 650 533 387 This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
3/3/202046 minutes, 30 seconds
Episode Artwork

Ep. 153: Kirsten Bay: Do You Have A Cyber Coach

Apple Podcasts Rate and Review for SpotOn Kirsten Bay is the CEO of Cysurance, a company that provides affordable cyber insurance to small businesses and their partners. They cover any form of cybercrime, from privacy breaches and identity theft to system damages. Kirsten has over 25 years of experience in risk intelligence, policy expertise, and information management. Some of her notable achievements include being appointed to congressional committees to develop cyber policies and provide recommendations for The White House energy policy. Kirsten joins us today to share how Cysurance can act as your company’s personal Cyber Coach. She describes scenarios where cybercrime can put a company at risk and how Cysurance can help with that in short notice. She explains how her company works, the systems they have in place, and the services they guarantee to clients. Kirsten also discusses blockchain and how it can affect the cybersecurity landscape. “It’s a huge process, and insurtech is really becoming the engine that’s driving the change in the insurance industry.” - Kirsten Bay Today on Spot On Insurance: Kirsten’s dream career as a child and how it impacted her career choice as she got older. The different companies she's worked with. The financial impact of cyber risk. How the industry has innovated to reduce cybercrime. How technology enabled new skill sets to be learned. The unique way Cysurance is helping businesses. Why cybercrime can cost America billions of dollars. Why their system is user-friendly and can be used at home. Why ransomware victims shouldn't try to act by themselves. Examples of how their cybersecurity services work. Blockchain and how they can provide cybersecurity Key Takeaways: It's very difficult to anticipate what criminals are going to do. We don't really know the true value of our companies. The data question is becoming the ultimate question because everything sits underneath it. Connect with Kirsten Bay: Cysurance LinkedIn Twitter This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
2/25/202046 minutes, 58 seconds
Episode Artwork

Ep. 152: Chet Gladkowski: Great Tech But Which Do You Pick?

Apple Podcasts Rate and Review for SpotOn Chester “Chet” Gladkowski is in charge of Customer Development at GoKnown, a company that describes itself as the next chapter in distributed ledger innovation and offers products and services that utilize blockchain technology. Chet is a recognized leader in insurance and IT, with extensive experience in providing strategic and practical insights. Some of his specialties include general technology trends, motivational topics, and insurance-related business and technology. Chet joins us today to share how insurance companies should choose which tech to adapt into their organization. He describes how he found a career in insurance, how it changed his “boring” perspective of it, and why he considers it a noble industry. He explains what GoKnown can do and how they use blockchain to support their services. Chet also discusses why insurance companies will be at a turtle’s pace when it comes to choosing which new technology to use. “The technology should match and follow the direction of the business.”- Chet Gladkowski Today on Spot On Insurance: Chet's journey, his extensive career, and why he didn't become a teacher. The reason he joined the insurance industry. The funny story of why he wrote about Popeye's and Insurtech. How companies should choose technologies to fit their market. Blockchain and how it became the talk of the insurance industry. What legacy blockchain is and why it's not good for large companies. The problem with Bitcoin security and maintaining value. What the GoKnown company stands for and their focus. The benefits of working with their company and how they work with blockchain tech. Why the insurance industry specifically will take their time adapting to new technologies. Chet’s advice to those who are seeking gurus in the industry. Why insurance is one of the most noble industries to work with. Key Takeaways: In insurance, it's all about people. There's no legal tender associated with Bitcoin. Adopting technology can be a struggle and you will have bumps in the road. Resources Mentioned: Popeye’s Chicken, IT And Insurance blog Connect with Chet Gladkowski: GoKnown Phone: (863) 676 2621 Email: [email protected] LinkedIn Facebook This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
2/18/20201 hour, 30 seconds
Episode Artwork

Ep. 151: Will Duffy: Debt Reduction & Wealth Creation

Apple Podcasts Rate and Review for SpotOn Will Duffy is a Chartered Financial Consultant (ChFC) for Accelerated Wealth, a wealth management firm that customizes wealth creation strategies for each client. He is the author of The Other Side of the Coin, where he talks about mortgages and compound interest. He is also a Retirement Income Certified Professional (RICP) and an Enrolled Agent (EA). The best testament to Will’s expertise on the subject of wealth creation and management is how he became a millionaire at 33.  Will joins us to discuss the best ways you can take advantage of compound interest and wealth management before you retire. He shares where he found his passion for building wealth and explains some of the laws that can benefit business owners regarding tax benefits and tax avoidance. Will also describes the changes he enacted in his life that allowed him to become a millionaire at a young age.  “Cookie-cutter approaches just don’t work in this day and age.” - Will Duffy Today on Spot On Insurance: What his life was like while growing up and when he became passionate about wealth creation. His favorite sport and how it affected his college degree of choice. Why he has so many designations and what made him pursue them. The important aspects of financial planning that are often neglected. Reactive tax planning vs proactive tax planning. Financial strategies that can help businesses with tax benefits. Why most businesses fail today and what causes them to fail. Why working less is a significant event in people's lives. The different ways to properly exit a business as an owner. Why compound interest is at the center of wealth creation. What to expect from the book The Other Side of the Coin. How people can take advantage of the Roth IRA. The tax benefits Will now has after he moved to Puerto Rico. The changes that allowed him to become a millionaire at 33. His advice to those who want to become successful in this industry. Key Takeaways: In a perfect world, you would begin planning for selling your business about two years before you sell. If you mess up the biggest purchase in your life, that's going to have a negative impact on your overall well-being for the rest of your life. As you grow, as you build businesses, you really need to be working on creating a team around you. Resources Mentioned: Book: Nothing Down by Robert G. Allen Connect with Will Duffy: Accelerated Wealth Email: [email protected] Phone: (720) 600-7070 The Other Side of the Coin - Mortgages The Other Side of the Coin - Compound Interest Roths for the Rich This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
2/11/20201 hour, 3 minutes, 19 seconds
Episode Artwork

Ep. 150: Michael Mensch: 6 Steps to Selling Your Agency

Apple Podcasts Rate and Review for SpotOn Michael Mensch is a Client Advisor and Managing Partner for Agency Brokerage Consultants. As a consultation company, they are experts in the valuation, sale, and acquisition of insurance distribution businesses. They work with retail agencies, wholesale brokerages, and program administrators. Michael has assisted in over 150 merger and acquisition transactions, as well as over 600 valuations of brokerages and insurance agencies. He is also a Certified Business Intermediary and a Certified Merger & Acquisition Master Intermediary. Michael joins us to share how the business of agency sale and acquisition works. He describes the biggest changes in the insurance industry in the last decade and how agencies adjusted with the rise of insurtech. He explains how to determine the risk appetite of potential buyers and the impact of being underprepared. Michael shares some of their best success stories, as well as a few bumps in the road. He also shares valuable tips for those who may want to start an agency. “Value is strongly driven by earnings in the business.” - Michael Mensch Today on Spot On Insurance: What his life was like as a student to where he is today. The biggest change in insurance over the last 10 years. How traditional agencies are partnering with insurtech companies. What "not being prepared" in the industry means for agencies. Determining the risk appetite of your potential buyers. How long it takes to get a winning bid in their business. What it means to carry too much risk post-sale. Some success stories he's personally witnessed. The challenges they encountered in their business. Key Takeaways: If you operate an agency, you need to have a separate trust account. The fastest-growing agencies and the most profitable agencies are all specialties. Resources Mentioned: Podcast: Built to Sell Connect with Michael Mensch: Agency Brokerage Consultants Email: [email protected] LinkedIn Blog: How to Pick the Right Lender for an Agency Acquisition This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
2/4/202035 minutes, 32 seconds
Episode Artwork

Ep. 149: Chris Greene: Flood Insurance: Everything You Need to Know & Where to Find It

Apple Podcasts Rate and Review for SpotOn Chris Greene is the President of Flood Insurance Guru. As the Flood Insurance Guru, Chris provides flood insurance options that a lot of people didn’t know existed. More than flood insurance services, he and his group also strive to bring flood awareness and education to the world through video. Chris also hosts the Flood Insurance Guru podcast as another means of educating and raising awareness about flood insurance options.  Chris joins us to explain how flood insurance works, its areas of coverage, some of the specific terms used in policies, and how to determine if you should get coverage. He discusses how flood maps work and how changes can affect flood insurance coverage. He describes the type of situations that qualify people for flood insurance. Chris also shares how they grew as a company and his success tips for new professionals in the industry. “The closer you are to the flooding risk, the higher your premiums are going to be.” - Chris Greene Today on Spot On Insurance: How Chris started his business in flood insurance. What it was like to grow up with a learning disability. Defining flooding in the US and what flood insurance covers. The only two situations that flood insurance pays out. Determining people who need or are qualified to get flood insurance. Why the government created the National Flood Insurance Program Forum. Do you still need flood insurance after you sell the house? How Flood Insurance Guru’s market their services to clients. Chris’ success tips to those just entering the industry. Key Takeaways: Arizona has more floods than every other state in a given year. Almost 50% of low flood zone risks borrowers think they're ineligible and can't buy flood insurance. Resources Mentioned: Federal Insurance & Mitigation Administration Connect with Chris Greene: Flood Insurance Guru Podcast Facebook YouTube LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
1/28/202050 minutes, 51 seconds
Episode Artwork

EP. 148: David Davis: The Journey From Intel to the Insurance Industry

Apple Podcasts Rate and Review for SpotOn Dave Davis is the Chief Technology Officer at Fudge Insurance, a family-owned, independent agency that offers custom-fit insurance policies to individuals, families, and businesses. Before joining Fudge Insurance, Dave spent 19 years with Intel as part of a cloud and data center support team. Because of his technical expertise, Dave’s responsibilities are focused on cloud service models, server design, and cybersecurity mitigation.  Dave joins us to share the importance of having people skills and tech awareness in insurance. He describes what his life was like before becoming a technology professional, his time at Intel, and the reason why he joined the insurance industry. He explains some of the tech problems the industry faces and why he says independent agencies are overwhelmed. “The best sort of technology happens organically and grows over time.” - Dave Davis Today on Spot On Insurance: Discussing the earthquake that recently happened in Puerto Rico. Where it all began for Dave and when he joined the insurance industry. His time at Intel, his responsibilities, and why he left. How his family influenced the career he wanted to build. The time when he felt separation anxiety from being a technical person. How and why he began working in insurance. How the tech problems the industry was experiencing made him switch careers. Prioritizing work-life balance and family time. His realizations to the industry's relationship with technology. Why independent agencies are overwhelmed with new technology proposals. What a CTO does and his responsibilities at Fudge Insurance. The conferences he plans to attend in 2020. Key Takeaways: It can take years to develop a base set of skills for people leadership and management. The independent agent channel is like the Wild West. Independent agency owners are overwhelmed with all sorts of new technologies. Insurance and technology are almost inseparable these days. Connect with Dave Davis: Fudge Insurance Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
1/21/20201 hour, 3 minutes, 25 seconds
Episode Artwork

Ep. 147: Vivek Sethia: Beyontec: Addressing The Future of the Insurance Industry

Apple Podcasts Rate and Review for SpotOn Vivek Sethia is the Co-Founder & Director at Beyontec Solutions, a software company and insurance solutions provider. The business has a core focus on customers with property and casualty business needs. Throughout his journey, Vivek gathered over 20 years of experience in business development, operations management, general management, and sales and marketing. As Director, he is responsible for Strategic Relationships and Sales.  Vivek joins us to discuss what Beyontec Solutions offers its clients and what their suite of services can do to improve insurance businesses. He explains why Beyontec was founded and the problems they seek to solve for their clients. Vivek shares various reasons why businesses should choose Beyontec over other insurance solutions. He also discusses how they handle private data and their preventive measures from possible cybersecurity issues. “There is a compelling need for the insurance industry to go as digital as possible.” - Vivek Sethia Today on Spot On Insurance: Where Vivek grew up, his dreams as a child, and his business background. Why he chose to live in the US despite having been to other nations. The problems Vivek saw in the insurance industry that made him start Beyontec. Why carriers should choose Beyontec over other groups. What a typical client transaction would look like using Beyontec. The ease of transitioning from one system to theirs. The digital services they offer to clients and how they work. Cybersecurity and how they secure private data. The course of action Vivek suggests to principals and executives to ensure growth in 2020. How their system works and the services it automates. The analytics of cost-saving from the client's point of view. The mindset that newcomers to the industry should have. Key Takeaways: Implementing automated insurance solutions is always a long term decision. Every possible technology company has a lot of focus on newcomers. Connect with Vivek Sethia: Beyontec Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
1/14/202037 minutes, 59 seconds
Episode Artwork

Ep. 146: Roe and Don Polczynski: Five CFO Value Drivers For Your Agency

Apple Podcasts Rate and Review for SpotOn Roe and Don Polczynski are the owners of the RD Advisory Group, a company that provides organizational guidance in employee engagement, leadership development, strategic planning, team dynamics, and generation integration. They are also the authors of Changing Your Equation, a personal leadership book that represents their passion and experiences of helping others find success in their lives.  Roe and Don join us to share their passion for helping others achieve success. They discuss their lives before they founded RD Advisory Group and the story of how they met. They explain where their love for providing career advice is drawn from and how they work with clients. They describe some of the problems many companies encounter, especially when it comes to budgeting and how hiring a Fractional CFO can solve them. Roe and Don also share their best tips for someone who is just entering the industry. “The typical owner gets so enthralled working in the business that they don't take time out to work on the business.” - Roe Polczynski Today on Spot On Insurance: How Roe and Don met and what their life was like when they were younger. How they decided to start a business in insurance. The importance of having a mentor. What they offer kids when it comes to career counseling. The stories they can never forget and what they learned from them. What companies are missing out on and how Fractional CFOs can help. The one question agencies never ask enough. The kind of expertise agencies should expect from a bookkeeper. Focusing on the budgeting weak spots of agencies. How they work with clients who seek help with business growth. Why every contingency dollar is valuable. Getting an agency started in the CFO program. Key Takeaways: Every agency needs a fractional CFO for their financing strategies. The risk is the interpretation of the results. A 1-year plan is better than no budget, but a 3-year plan is still an opportunity. A 90% retention rate over 5 years means you almost lost half of your book of business. Resources Mentioned: Insight Performance Elevate Conference Connect with Roe Polczynski: RD Advisory Group Phone: 315 368 8661 Email: [email protected] LinkedIn Facebook YouTube Changing Your Equation Connect with Don Polczynski: Email: [email protected] LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
1/7/20201 hour, 2 minutes, 3 seconds
Episode Artwork

Ep. 145: Rick Fox: Vertafore: Helping Independent Agents Drive Success Through Technology Adoption

Apple Podcasts Rate and Review for SpotOn Rick Fox is the Vice President of Agency Associations and Networks at Vertafore, a company that offers software solutions to insurance companies large and small. The programs they developed are used every day by thousands of insurance agencies and carriers across 23 states. Rick previously left the company in 2014 to work on several projects, among them the Agency Revolution, where he held the position of President. In addition to what his position entails, Rick is also the host of Vertafore’s official podcast. Rick joins us today to discuss what Vertafore is about, the services they offer, and the tools they developed for insurance agencies. He shares how he stumbled into his career in the insurance industry and how his company helps insurance agencies and carriers grow their business. He discusses how technology has impacted the insurance industry, why it’s either technology-driven or consumer-driven, and what insurance agencies need to focus on to enhance their company’s growth. He also discusses the Reference Connect and Risk Match platforms and how they help agencies and carriers diversify and grow their businesses. “The biggest changes have come with the advancement of technology and the use of technology.” - Rick Fox Today on Spot On Insurance: How Rick stumbled into insurance. Developing a fondness for coaching and volunteerism. What Vertafore is and what his position entails. Why he returned to working with Vertafore. The changes he's noticed in the independent agent industry. Why the biggest changes in insurance are technology and consumers. The strategies he used to grow his businesses. What agencies are not doing enough that slows growth. Using tools and data to build a business strategy. Great business practices for agencies to implement this new year. Reference Connect, Risk Match, and what these two platforms do. Why he was chosen to host the company's podcast. Key Takeaways: If you found something that can really change the way your office runs, do it. Get into it. Using data can give your business the right kind of leverage during the planning stage. Resources Mentioned: Agency Revolution Connect with Rick Fox: Vertafore LinkedIn Vertafore Insurance Podcast This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
12/31/201955 minutes, 46 seconds
Episode Artwork

Ep. 144: Drew Yancey: Innovative Growth Paths For Your Agency

Apple Podcasts Rate and Review for SpotOn Drew Yancey is an Advisor for InCite Performance Group, a company that provides concierge consulting services tailored towards independent insurance agencies in the US, Canada, and across Latin America. He is also part of the team behind Ambassador Captive Solutions, a company that aims to help clients with risk management and alternative risk financing. Drew describes himself as someone who wants to continually learn and demonstrates that by having attended five colleges, including Oxford University and the University of Birmingham from 2003 to 2018.  Drew joins us to discuss the importance of risk management and what it takes for independent agencies to grow beyond their scope. He shares what life was like growing up in a family that has owned a food service distribution company for multiple generations. He explains how he works with clients and the steps he takes when they ask for consultations. Drew also discusses captives and the different ways organizations can use them for their business. “How you manage risk is often the difference between surviving and not.” - Drew Yancey Today on Spot On Insurance: Drew's journey and what it's like to have a multigenerational family business background. Why he didn't choose to be in the food service distribution industry. Why he loves to travel and what he's searching for. Becoming part of the insurance industry and what made him stay.  How independent agencies can grow beyond what they are capable of. The strategies he uses to help independent agencies. What captives are and the organizations that should use them. What the brokerage community should focus on. The drawbacks of ignoring risk management for your company. Problem-solving in complex risk environments. Recent innovations he's watching that will change the way the industry works. Key Takeaways: If someone's coming to you and starting the conversation about captives with tax incentives, run as far away from that person, as quickly as you can, because that is one of the worst ways to start the conversation. Risk management is not optional. Connect with Drew Yancey: InCite Performance Group Ambassador Captive LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
12/24/20191 hour, 4 minutes, 26 seconds
Episode Artwork

Compliance DOs and DON'Ts: Elaine Nance: Protecting Your Information Systems From Internal Threats

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Elaine Nance from the Marketing Team at Insurance Licensing Services of America (ILSA) shares her dos and don’ts for protecting your information systems from internal threats.  Her secret for success: Make data security part of your day-to-day business activities, especially your hiring and firing process. And if you only learn one thing from this podcast, let it be this: Share information about cyber threats and data security measure with everybody – from the boardroom to the newest hire or intern – because everyone contributes to your data security.
12/19/201913 minutes, 24 seconds
Episode Artwork

Ep. 143: Thalia Toha: Business Secrets for Top Performers

Apple Podcasts Rate and Review for SpotOn Thalia Toha is an expert in providing brand and business strategizing services to busy entrepreneurs. She has over 20 years of experience working with 7-figure national brands and various S&P companies, helping them solve long-term growth challenges that translate to bigger earnings. Before becoming a business advisor, Thalia practiced real estate for more than 10 years in the New York and Washington, DC areas. She is also part of NAI Global as Advisor. Thalia joins us today to share some of the best business secrets for top performers in any industry. She shares her dreams and aspirations as a young girl growing up in Indonesia and what led her to study at Princeton University. She explains how entrepreneurs should manage their time and set their priorities. She discusses the importance of having a website with content that tells your company’s story without alienating the audience. Thalia also shares her “strength to strength” strategy and why it’s effective for lead conversion. “To be successful, you just have to take small steps.” - Thalia Toha Today on Spot On Insurance: Thalia’s dreams and aspirations when she was still in school. Her experience in high school with being different and surviving it. Managing multiple priorities as an entrepreneur. Why setting up a website for your business is key to success today. The amount of time business owners should spend discussing problems and solutions. The type of online content that converts leads. The right time to use jargon in your specific industry. What a proper response should be on client inquiries and interviews. What the "strength to strength" strategy conveys. Her podcast and the way business owners can use it as a reference for strategies. Using video to have human-to-human conversations with leads. Key Takeaways: A client's first impression is likely to come from your website. If you're genuine, clients will ask you about you. Resources Mentioned: Podcast Movement Connect with Thalia Toha: Thalia Toha Group LinkedIn Instagram This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
12/17/201954 minutes, 26 seconds
Episode Artwork

Compliance DOs and DON'Ts: Tameika Johnson: Disregarded Entities

Apple Podcasts Rate and Review for SpotOn Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Insurance Licensing Services of America (ILSA)’s Supervisor for Annual Returns & Corporate Tax Filings, Tameika Johnson shares her dos and don’ts for disregarded entities.  Her secret for success: Do your research before you register your business entity with a Secretary of State’s Office.  Your filings status will impact whether, when and how much your business needs to pay in corporate taxes. And if you only learn one thing from this podcast, let it be this: Don’t assume that because you are a disregarded entity that you don’t need to file a state tax return! Remember, also, there are many factors that go into determining an entity’s taxable status.  In today’s podcast we’re discussing ONLY single-member limited liability companies (SMLLCs) that are not owned by a C corporation.
12/12/201913 minutes, 5 seconds
Episode Artwork

Ep. 142: Jeffrey Brown: VPay: Fintech+Insurtech=Total Payment Solution

Apple Podcasts Rate and Review for SpotOn Jeffrey Brown is the President of VPay, a payment solutions company that helps users have a speedy and seamless experience when it comes to claims through secure electronic payments. Jeffrey specializes in business and corporate development as well as sales. He is also a lawyer, having obtained his JD, Order of the Coif, from the Southern Methodist University Dedman School of Law. Jeffrey utilized his law degree to represent startups and Fortune 1000 companies before his position at VPay. Jeffrey joins us to discuss how VPay works and the problems they seek to remedy. He shares how he got started working in the fin-tech industry and how VPay was formed. He explains how VPay works, what separates them from other payment options, and how policyholders benefit from their services. Jeffrey also explains why ease of payment is critical in insurance and what he thinks about the rise of blockchain technology. “The moment of truth for any insurer is how you deliver in a time of need for your policyholders.” - Jeffrey Brown Today on Spot On Insurance: What made Jeffrey choose to have a career in fin-tech. How he joined VPay and what it was like at the start. The client problems they often encounter and how they solve them. How a typical transaction transpires from the viewpoint of a customer. Using blockchain in insurance claim payments. His thoughts on the rising number of payment apps and innovations. Solving the paper problem in insurance claim payments. Why the ease of claim payments are fundamental to the customer’s experience. How China is spearheading the payment products industry. Fraud and why digital payments can reduce fraud risks. What users can expect from using VPay. Key Takeaways: The insurance industry has to adapt to a growing mobile market. The US insurance market today is about 3.9-trillion dollars. That would make it the 5th largest economy in the world. Connect with Jeffrey Brown: VPay LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
12/10/201955 minutes, 42 seconds
Episode Artwork

Compliance DOs and DON'Ts: Angie Dyer: Surplus Lines Zero Reporting

Apple Podcasts Rate and Review for SpotOn Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Angie Dyer, Tax Compliance Team Leader with Insurance Licensing Services of America, Inc. (ILSA) shares her dos and don’ts for surplus lines zero reporting.  Her secret for success: Make sure you’re using the current forms and filing in a timely manner.  Penalty fees for past-due filings can rack up quickly!  And if you only learn one thing from this podcast, let it be this: Just because you haven’t done surplus lines business in a state doesn’t mean you don’t have reporting obligations!
12/5/20198 minutes, 46 seconds
Episode Artwork

Ep. 141: Charles Alexander: Bring Your Brand To Life With Videos

Apple Podcasts Rate and Review for SpotOn Charles Alexander is the owner of Your Charles Alexander, a video marketing company that provides explainer videos for those who are working in insurance, finance, and people in an advisory role. He is credited for being an expert social media marketer, business developer, and email marketer. Charles is also the Director of the Tennessee Small Business Development Center and works with entrepreneurs to hire competent employees and market their business. Charles joins me today to share the kind of results you can expect from an effective explainer video. He discusses the difference in attention spans between the Boomer and Millennial generations. He describes the ideal content of a 90-second video as well as the ways you can grab the attention of the audience within the first three seconds. Charles also explains why email marketing is not dead and how newcomers in the industry can benefit from using video. “Don’t get hung up on the grammar - just make it about the customer.” - Charles Alexander Today on Spot On Insurance: Why Charles pursued a career in video and advertising. Using Star Wars as an analogy for the type of business he conducts. Why Boomers have shorter attention spans now more than Millennials. How to write a video script that converts. The factors that make a successful video ad.  Why email follow-up pieces are still relevant in today's social media world. His best recommendations for video marketing best practices. Using videos when newcomers are entering the workforce. Key Takeaways: Being authentic and legit always works for video. Email is still the same even after a decade has passed, while social media has changed almost every year. Email marketing that worked ten years ago can still work today. Resources Mentioned: Book: Sell With A Story Video: Kobe Bryant Untold Stories with Patrick Bet-David Connect with Charles Alexander: Your Charles Alexander Email: [email protected] Free video tips for listeners LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
12/3/201949 minutes, 34 seconds
Episode Artwork

Ep. 140: Mark Evans: Maximize Your Sales Team

Apple Podcasts Rate and Review for SpotOn Mark Evans is the Founder of Standard Sales Co., a sales training platform that focuses on scaling businesses and unlocking the potential of sales teams. He is the author of The Definitive Guide to Building Seven-Figure Sales, a book that teaches how companies can stand out from the competition and become a dominant force in their market. Mark has over nine years of experience working in various positions in key areas such as accounts, recruitment, and sales. Mark joins us today to share some of the key strategies you can use to maximize your sales team. He shares his journey and how he found his way into a career in sales. He explains why 25% of agencies are going to close their doors, how the lack of ‘new blood’ factors into it, and the common mistakes many agency owners make when they start forming their sales teams. Mark also shares the tools he uses to help streamline his business. “When we plateau, it's often because we're not having a goal bigger than what we already set.” - Mark Evans Today on Spot On Insurance: How Mark’s journey into sales started. Why he says 25% of agencies in the industry can shut down. The reluctance of the youth to chase a career in insurance. Common mistakes agency owners make when forming a team. Assembling a team that has a different type of mentality. Establishing a good professional relationship in today's industry. The best ways to follow up with a client. What the Almighty Power Hour is and how it helps with time management. The parts of an effective sales conversation. What Mark does to stay on top of his game. Key Takeaways: 1 in 4 agencies can go out of business due to a lack of new agents. The average sale or connection takes place after the seventh connection attempt, but most agents give up after the second call. The highest priority in sales is filling the pipeline. Resources Mentioned: Unroll Me Vidyard BombBomb The 5 Love Languages by Gary Chapman Our First Video Podcast with Patrick Bet-David! Ep. 104 The Student Debt Crisis and How Employee Benefits can be the Solution Connect with Mark Evans: Standard Sales Co. LinkedIn Instagram Book: The Definitive Guide to Building Seven-Figure Sales This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
11/26/20191 hour, 11 minutes, 51 seconds
Episode Artwork

Compliance DOs and DON'Ts: Nate Dingler: Address Changes At The State Insurance Departments

Apple Podcasts Rate and Review for SpotOn Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Nate Dingler, Client Services Liaison with Insurance Licensing Services of America, Inc. (ILSA) shares his dos and don’ts for address changes at the state insurance departments.  His secret for success: Don’t wait until your renewal is due to notify the DOI of an address change.  First, there’s usually a 30-day deadline to notify; and second, having an incorrect address on record can actually delay your renewal.  And if you only learn one thing from this podcast, let it be this: You have to notify ALL states when you move, not just your resident state’s Department of Insurance!
11/21/20198 minutes, 1 second
Episode Artwork

Ep. 139: Raution Jaiswal: InsuredMine Agencies: Convert, Engage, and Retain

Apple Podcasts Rate and Review for SpotOn Raution Jaiswal is the Founder of InsuredMine, a technology company that makes insurance management both easy and intuitive. They developed an app that combines phone, text, and email connections, making it convenient for both agents and customers to use. Raution has over 15 years of experience in project management, project delivery, and professional consultation. He has provided IT Strategy and Consultation services for Fortune 500 companies and is a leader and mentor for both onsite and offsite team members. Raution joins us today to share what InsuredMine is, what they have to offer agents and customers, and the problems their app solves. He describes his journey growing up in India, studying in the US, and working on Wall Street. He explains why he transitioned into a career in insurance and why he decided to start InsuredMine. Raution also discusses his thoughts on the startup boom in the insurance industry and what sets them apart from their competitors. “Most great things we do not find. They find us.” - Raution Jaiswal Today on Spot On Insurance: What his life was like growing up in India and working in the US. His thoughts on living and working in New York. The challenges he encountered growing up and in his career. What led him to work in the insurance industry. What InsuredMine is, its features, and how it works. The features their platform offers to users and the steps it streamlines. Who can use their app and why not everyone should download it. How they position themselves to stand out in a sea of startups. Key Takeaways: You have to make it easier for both clients and agents to communicate with one another regarding insurance policies. An innovative insurance app should promote sales, boost engagement, study and interpret analytics, and be designed for mobility. An AI chatbot is only a quick solution for the most basic questions. If people have home insurance, they have a 60% chance that they will buy auto insurance from you. Connect with Raution Jaiswal: InsuredMine Facebook Twitter LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
11/19/201932 minutes, 5 seconds
Episode Artwork

Compliance DOs and DON'Ts: Sabrina Slater: Secretary of State DBA filings and renewals

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today ILSA’s Annuals & Corporates Manager, Sabrina Slater shares her dos and don’ts for Secretary of State DBA filings and renewals.  Her secret for success: Depending on the state, you may need to file your DBA at the insurance department, SOS and/or county level.  Make sure you renew your DBA with the right regulator at the right time.   And if you only learn one thing from this podcast, let it be this: Don’t neglect DBA renewals.  You don’t want to lose the name recognition you’ve worked hard to create!
11/14/201913 minutes, 18 seconds
Episode Artwork

Ep. 138: Maksymilia Wandel and Jakub Dryjas: Tensorflight: Instant Property Data Powered By AI

Apple Podcasts Rate and Review for SpotOn Maksymilia Wandel and Jakub Dryjas are both part of Tensorflight. Tensorflight is a platform that provides instant and automated commercial property inspections powered by AI. Maksymilia is the Head of Key Account Management and holds two law degrees, which she obtained from the University of Miami and the University of Warsaw. Jakub is the Head of Growth and an experienced B2B Marketing Specialist, HR Consultant, and Sales Manager. Maksymilia and Jakub join us today to share what Tensorflight is, how it works, and how insurance companies can benefit from their technology. They share their journey and experience in the insurance industry, how they met, and what prompted the founding of Tensorflight. They discuss the key differences in regulatory standards between Europe and the United States as well as why their main clients are American. Maksymilia and Jakub also explain how their technology gathers and interprets data in real-time. “It’s not only the fact that you need to have complete and correct data, but it’s also about the time.” - Jakub Dryjas Today on Spot On Insurance: Jakub's and Maksymilia's journey and how they got their start in insurance. Becoming part of Tensorflight and developing the technology. Why it was difficult to study law in the US versus Germany. How Jakub and Maksymilia met and began working together. The reason they started Tensorflight and why they chose to invest in property data. How Tensorflight works and how they work with clients. How the data they gather can be used by insurance and real estate companies. Regulatory hurdles in different countries and their compliance practices. Key Takeaways: Employers are now valuing experience over education, so don't wait until you graduate to get hands-on experience. The current underwriting process takes too much time, and companies are losing clients. Persistence is necessary for startups. Connect with Jakub Dryjas and Maksymilia Wandel: Tensorflight LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
11/12/201956 minutes, 26 seconds
Episode Artwork

Compliance DOs and DON'Ts: Stefanie Cantu: License Renewals

 Apple Podcasts Rate and Review For SpotOn Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Stefanie Cantu, Licensing Supervisor at Insurance Licensing Services of America, Inc. (ILSA), shares her dos and don’ts for license renewals.  Her secret for success: Be proactive.  States usually open the window for renewals 45 to 60 days before the license expiration date; take advantage of that time.  And if you only learn one thing from this podcast, let it be this: If you do miss the renewal window, don’t write business on the lapsed license.  Take care of the renewal first.
11/7/201910 minutes, 31 seconds
Episode Artwork

Ep. 137: Shane Foss: Hooray Healthcare-- Affordable Medical Plan

Apple Podcasts Rate and Review for SpotOn Shane Foss is the Founder and Chief Executive Officer of Hooray Health. Hooray Health is dedicated to providing affordable, primary healthcare services and medical plans for families with medical needs through a wide range of retail clinics and urgent care centers across the country. He has over 21 years of experience in executive positions within the medical industry. Shane started his career in the medical industry as a Surgical Technician for the United States Air Force in 1991. He obtained his Bachelor’s degree in Biology from the University of the Incarnate Word and his MBA in Business Administration and Management from Jesse H. Jones Graduate School of Management at Rice University. Currently, he is a board member, Orthopedic Surgical Technician, and OR Coordinator at Faith In Practice. Shane joins us today to explain what Hooray Health is, their mission, and the services they provide to clients. He shares his journey from enlisting in the military to furthering his career in the healthcare industry. He explains the broken US healthcare system, his personal frustrations with it, and how his company was founded based on the system’s shortcomings. Shane also discusses how Hooray Health can benefit employers, how their platform works, and his thoughts on robot-assisted surgery. “The paradigm in healthcare is there’s no correlation between cost and quality.” - Shane Foss Today on Spot On Insurance: What led Shane to pursue a career in health insurance. His experience as a surgeon's assistant and how it inspired him to start his business. The business strategy they employed to make their services as convenient as possible. Why he became frustrated with the US healthcare system. Paying for healthcare services in cash vs with insurance. Health insurance statistics and providing services to those without insurance. The challenges of the limited market and their solution. How healthcare benefits impact employee retention rates. How their enrollment system works and why it’s convenient for employers. His thoughts on the DaVinci surgical system. Key Takeaways: 1 in 5 Americans are sent to collections every year for an unpaid medical bill that's less than $600.00 The problem is, most places still don't really have a cash price. There's not a consistent marketplace for cash right now. Connect with Shane Foss: Hooray Health Phone: 8667-HOORAY This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
11/5/201948 minutes, 46 seconds
Episode Artwork

Compliance DOs and DON'Ts: Sabrina Slater: Catching Up On Past-Due Secretary of State Annual Reports

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Insurance Licensing Services of America, Inc. (ILSA) Annuals & Corporates Manager, Sabrina Slater, shares her dos and don’ts for catching up on past-due Secretary of State annual reports.  Her secret for success: understand the full scope of your corporate compliance obligations.  And remember, just because you’re not actively doing business in a state doesn’t mean you don’t need to file annual returns. And if you only learn one thing from this podcast, let it be this: Don’t ever ignore a notice from the Secretary of State about past-due annual reports.  Respond immediately and ask for guidance, if needed.
10/31/201913 minutes, 16 seconds
Episode Artwork

Ep.136: Bryan Falchuk: Hi Marley Insurtech: Claims, underwriting, Policy Interactions

Apple Podcasts Rate and Review for SpotOn Bryan Falchuk is the Head of Growth at Hi Marley Inc, an InsurTech company that offers a communication tool for the entire insurance ecosystem. Their app is powered by AI and provides carriers with a seamless and modern communication experience for their clients. Bryan is also the author of The 50 75 100 Solution, where he helps the reader become the source of the solution when it comes to problems in relationships. Bryan joins us to discuss how Hi Marley works, how carriers and their clients can benefit from this product and its potential outside the United States. He describes what the founders of Hi Marley are like and their notable achievements. He explains the need for a seamless way to communicate with customers in the insurance industry. Bryan also shares the importance of finding the right person to share your company’s message. “Ultimately, your claims systems need to have a complete record of the communication.” - Bryan Falchuk Today on Spot On Insurance: How he got started with Hi Marley and the career backgrounds of their founders. Why phone calls are no longer the best way to communicate with your team. Speeding up the claims process with Hi Marley. The type of claims that their product works really well with and an example scenario. How soon large carriers can use Hi Marley and the training involved. The companies that can use the software and its potential for international use. Beta testing results and plans for continued improvement. What to expect from his upcoming book. Getting the right person to relay your company's message. Key Takeaways: You have to make sure your company’s representative conveys the message you want the people to hear. Being able to communicate with your team through an app that retains your conversations is better than a direct phone call. Resources Mentioned: Ep. 79: Do A Day – To Achieve New Heights In Your Life & Insurance Career Connect with Bryan Falchuk: Bryan Falchuk Official website Hi Marley Book: The 50 75 100 Solution This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
10/29/20191 hour, 2 minutes, 21 seconds
Episode Artwork

Compliance DOs and DON'Ts: Tameika Johnson: Department of Revenue Tax Filing Extensions

Apple Podcasts Rate and Review for SpotOn Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Tameika Johnson, Annuals & Corporates Supervisor with Insurance Licensing Services of America, Inc. (ILSA) shares her dos and don’ts for Department of Revenue Tax Filing Extensions.  Her secret for success: keep your dates straight.  Know when your fiscal year ends, the deadline for requesting a state-specific extension, and when the extension expires. And if you only learn one thing from this podcast, let it be this: Even if you file for an extension, you still need to pay your minimum tax amount owed by the original due date.
10/24/201913 minutes, 51 seconds
Episode Artwork

Ep.135: Sean Mulhern: Glovebox — An Insurtech Moving At Light Speed

Apple Podcasts Rate and Review for SpotOn Sean Mulhern is an independent agent and the Co-Founder of GloveBox, an app designed to allow users universal access to all of their insurance documents regardless of carrier. More than just consumers, the app also helps agents and carriers increase client retention, reduce servicing costs, and boost brand visibility. Sean has extensive experience with customized insurance policies and building partnerships with mortgage brokers and real estate agents. He also has experience working with Apple as one of their brand specialists.  Sean joins us to explain how the GloveBox app works, the problems it seeks to eliminate, and why the insurance industry has yet to see anything like it. He shares where he found his passion for working in insurance and why he left Apple. He shares how the public’s demand for a convenient way to manage their documents paved the way for GloveBox. Sean also describes the agencies they want to work with for the beta testing period.  “Even if you're very good at managing your documents, it's insurance. We don't want to manage our documents that way.” - Sean Mulhern Today on Spot On Insurance: How Sean’s fondness for technology and insurance began. The major pitfalls they found in the insurance industry and how they addressed those gaps. What GloveBox is and how it works to streamline insurance products to customers. The client needs that drove them to start the company and work on the app. The initial feedback they received from their beta testing period. Being pressured to release their product and why they're not in a hurry. The type of agencies they're looking for to beta test their product. His advice for other insurance professionals just entering the industry. Key Takeaways: The likelihood that one carrier is your best bet for everything is just not likely. A lot of times, there is a disconnect in communication between the agent and the consumer. Connect with Sean Mulhern: GloveBox Email: [email protected] LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
10/22/201951 minutes, 8 seconds
Episode Artwork

Compliance DOs and DON'Ts: Sherry Groves: Surplus Lines Zero Reporting

Apple Podcasts Rate and Review for SpotOn Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, ILSA Surplus Lines Supervisor Sherry Groves shares her dos and don’ts for surplus lines zero reporting.  Her secret for success: know the zero reporting requirements for each state where you are licensed.  Requirements vary widely, as do penalties for non-compliance. And if you only learn one thing from this podcast, let it be this: Once you’re licensed for surplus lines, you may have compliance obligations – even if you haven’t transacted business.
10/17/201910 minutes, 32 seconds
Episode Artwork

Ep. 134: Luann Petrellis: Legislative Insurance Restructuring Tool for Legacy Deals

Apple Podcasts Rate and Review for SpotOn Luann Petrellis is an insurance professional that provides advice and consultation services for insurance restructuring and runoff transactions for every type of business. She has over 20 years of experience working in executive positions for global insurance and reinsurance companies such as Berkshire Hathaway, Inc. and White Mountains Insurance Group. Luann earned her J.D. from Temple University and has been named the 2018 Person of the Year by AIRROC. Luann joins us to discuss the importance of insurance restructuring in the industry. She shares the lessons she learned while traveling the world and why she chose to become a lawyer. She describes how restructuring can help insurance businesses move forward with new management and the improvements that have been made in the industry in recent years. Luann also shares advice for those who may want to follow in her footsteps. “Sometimes companies don't want to sell the whole company; they just want to sell that book of business.” - Luann Petrellis Today on Spot On Insurance: What her life was like during her childhood and why she became a lawyer. How traveling all over the world molded her and the lessons she’s learned along the way. Where she found her passion for working in the insurance industry. The tool that helps companies sell books of business. Why she thought the US insurance market was inefficient when she arrived. The changes that took effect once the industry received a better education. Her plan to get her message heard in Puerto Rico. The advice she would give to those who want to enter the industry. Key Takeaways: You learn a lot by traveling alone because you need to engage with people who may not know your language. The pay is sweeter when you enjoy the grind to get there. Resources Mentioned: ARIAS Conference Book: Getting Real by Gretchen Carlson Connect with Luann Petrellis: Email: [email protected] Phone: (610) 304-4524 LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
10/15/201946 minutes, 50 seconds
Episode Artwork

Compliance DOs and DON'Ts: Brian Allen: Using Surplus Lines Export Lists

Apple Podcasts Rate and Review for SpotOn Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Brian Allen, Surplus Lines Supervisor for Insurance Licensing Services of America, Inc. (ILSA), shares his dos and don’ts for using Surplus Lines Export Lists.  His secret for success: export lists help surplus lines producers avoid unnecessary diligent effort searches, but be sure to check the most current list.  Products are added and removed from export lists all the time. And if you only learn one thing from this podcast, let it be this: Know the diligent effort search requirements in each state where you plan to write surplus lines policies.
10/10/201910 minutes, 36 seconds
Episode Artwork

Ep. 133: Justin Foa: Spearheading IBANY and the Family's Legacy

Apple Podcasts Rate and Review for SpotOn Justin Foa is the 5th generation head of Foa & Son International Insurance, a family company built around international brokerage and insurance since 1861. He is also an elected Board Chair of the Tanenbaum Center, a charity dedicated to religious tolerance and peacemaking. Before he was the President and CEO of Foa & Son, Justin gained experience outside the company in various executive roles.   Justin joins us today to share the challenges of running a multi-generational insurance company. He explains the origins of Foa & Son, the types of insurance they worked with at the time, and why they transferred from Europe to the US. He shares the lessons he’s learned from his father about business. Justin also discusses what it's like to be the one spearheading IBANY and the family’s legacy.       “Our clients know we're the last line of defense between an unforeseen event wiping out their business.” - Justin Foa       Today on Spot On Insurance:   Why his company moved to the US from Europe. The challenges he experienced in college and leading the company. His work experience in various companies with different cultures. The lessons he learned from his father regarding business. The good and bad aspects of working in a family agency. His thoughts on using the latest technology in a traditional agency business. The programs his company have that promotes religious tolerance.       Key Takeaways:   Getting the quote that is wrong for your client or not designed in the most efficient way is a waste of time. We are involved in that chain of disaster and disaster recovery.     Resources Mentioned:   Tanenbaum Center for Interreligious Understanding Insurance Brokers Association of New York     Connect with Justin Foa:   Foa & Son LinkedIn Email: [email protected]             This episode was brought to you by…..   Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.     Connect, Learn, Share   Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
10/8/201946 minutes, 13 seconds
Episode Artwork

Compliance DOs & DON’Ts: Marisa Boucher: fingerprint processing update

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Marisa Boucher from the Licensing Team at Insurance Licensing Services of America, Inc. (ILSA), shares an important update to our previous episode about fingerprint processing.  Her big news: Florida now allows non-resident licensing applicants to process their fingerprints electronically through IdentoGO. And if you only learn one thing from this podcast, let it be this: Licensing requirements and procedures are constantly changing.  It’s essential to stay up-to-date on the latest developments.
10/3/20198 minutes, 9 seconds
Episode Artwork

Ep. 132: John Prichard: Oli Insurance Services: More Than Market Access

Apple Podcasts Rate and Review for SpotOn John Prichard Jr. is the President of Oli Insurance Services, Inc. OLI is a company that helps other companies grow bigger and function better through market access, back-office support, and technology solutions. He has experience in executive management, industry practice development, and business outsourcing. He attended the University of the Pacific for his Bachelor of Science in Business Administration. John joins us to share his journey in the insurance industry and the reason he started OLI. He explains why the insurtech industry is an exciting, yet sometimes disappointing, industry to work in. He discusses how his company selects the agencies they work with and the services they offer. John also shares valuable advice for those who want to start an insurtech company and what their goals should be.  “The customer behavior these days is so different than it was five years ago, let alone ten years ago.” - John Prichard Today on Spot On Insurance: Where he discovered his passion for insurance. Why he didn't want to work in the family business. The services they offer and their objective in the insurance industry. How they help agencies who partner with them. His thoughts on insurtech and how they validate different tech solutions. The types of agencies they work with on a regular basis. The classes they offer and why they mostly host them online. Important strategies new companies need to succeed. Key Takeaways: Understanding what your customer wants and needs is key. No insurtech company is created equal. Connect with John Prichard: OLI LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
10/1/201939 minutes, 37 seconds
Episode Artwork

Compliance DOs and DON'Ts: Kristy Roberts: Carrier Contracts and Appointments

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Kristy Roberts, Licensing & Compliance Manager for Insurance Licensing Services of America, Inc. (ILSA), shares her dos and don’ts for Carrier Contracts and Appointments.  Her secret for success: The appointment process varies from state to state. Fortunately, your carrier can let you know which states allow just-in-time appointments. And if you only learn one thing from this podcast, let it be this: Don’t wait until the last minute to establish your relationship with an insurance carrier.
9/26/201910 minutes, 53 seconds
Episode Artwork

Ep. 131: Zach Benson: 25 Million Businesses on Instagram: Jump In & Stand Out

Apple Podcasts Rate and Review for SpotOn   Download Zach’s Instagram Tips and Tricks (PDF) Zach Benson is the Founder of Assistagram. Assistagram is a company that aims to help clients grow their Instagram accounts through a multitude of organic growth strategies and creative campaigns. He and his company have worked with big brands such as The Four Seasons, Ritz Carlton, and the Dubai Board of Tourism. Before he became the founder of Assistagram, Zach chased his passion for dancing, appeared in TV shows, and won various competitions.  Zach joins us to explain why your business needs to be on Instagram and shares tips on how to improve your profile today. He describes his life growing up, why it was difficult, and how dancing improved his confidence. He shares the injury that almost caused him to give up dancing and why it led him to start a business centered on Instagram. Zach also discusses some of the critical parts of growing an account, common mistakes businesses make, and why a serious company should hire a VA.  “Life is all about connecting with people and connecting with them on a deeper level.” - Zach Benson  Today on Spot On Insurance: Zach’s current travel and business plans and the number of places he went to in 2018. What it was like to grow up with a South Korean background. How his passion for dancing started and how he used it to fit in. The challenges he encountered while trying to chase his dream in dancing. What made him pivot to Instagram and when his career in Instagram marketing began. Utilizing Instagram in the best and most efficient manner. Hashtags and how to make them as unique as possible. How not to be punished by Instagram and a few tips to improve your profile. Why you should consider hiring a VA for your Instagram account. Why it's a two-way street between you and your followers.  Key Takeaways: Instagram rewards you when people spend more time on their platform and utilize all the features. Part of becoming successful is hearing your critics and still pushing through. Not engaging or rewarding new followers after a campaign will lead to a significant decline. Connect with Zach Benson: Assistagram Facebook LinkedIn Email: [email protected] Download Zach’s Instagram Tips and Tricks (PDF) This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
9/24/201949 minutes, 58 seconds
Episode Artwork

Compliance DOs and DON'Ts: Stefanie Cantu: Continuing Education Tracking

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Insurance Licensing Services of America, Inc. (ILSA) Licensing & Compliance Supervisor, Stefanie Cantu, shares her dos and don’ts for Continuing Education Tracking.  Her secret for success: Know what your current CE requirements are.  They vary from state to state and from license type to license type, and requirements do change over time. And if you only learn one thing from this podcast, let it be this: Follow through on CE credit reporting.  Not all CE course providers send your credits to the state automatically … or in a particularly timely manner.
9/19/201911 minutes, 44 seconds
Episode Artwork

Ep. 130: Jonathan Mentor: Successment: Professional Digital Branding Techniques

Apple Podcasts Rate and Review for SpotOn Jonathan Mentor is the Founder and CEO of Successment, a platform that aims to promote daring solutions and tech innovations within the employee health space. Jonathan founded Successment out of a passion for improving employee health and experiences within their respective companies. Before starting his company, Jonathan represented Foa & Son Corporation as their Benefits Account Executive and has a diverse background in startup marketing, HR, and global health consulting. Jonathan joins us today to share what Successment is all about and how it can help both employee and employer form better relationships and to better understand one another. He explains the need for this kind of platform and how benefits awareness transforms employee health. He describes how the platform works and what their services entail. Jonathan also shares advice for those who want to innovate the insurance industry with an original idea. “Sometimes you enter into the world and you want to mimic what it is you see around you, and you don't realize the value of being a trailblazer and being an innovator.” - Jonathan Mentor Today on Spot On Insurance: The inspiration for his latest projects around the employee benefits space. How he got the financial backing of some big companies in the industry. His role in communicating about the health and technology space. The struggles he experienced as a broker. Why the employees are the beneficiaries of Successment. His marketing strategy for Successment. His advice to people that want to build their own passion projects. How Successment works and the services they offer. Key Takeaways: If the procurement department within HR doesn't know that there are better ways of doing things, they won't be able to move forward. In 2019, employers are looking to solve different problems, but they're not always aware of all the solutions available to them. Resources Mentioned: Ep.104: The Student Debt Crisis and How Employee Benefits Can Help Connect with Jonathan Mentor: Successment Facebook Twitter Instagram Email: [email protected], [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
9/17/201931 minutes, 12 seconds
Episode Artwork

Compliance DOs and DON'Ts: Joyce King: Corporate Affiliations and Terminations.

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Joyce King, Quality Assurance Administrator for Insurance Licensing Services of America, Inc. (ILSA) shares her dos and don’ts for Corporate affiliations and terminations.  Her secret for success: Keep your affiliations up to date.  When an agent joins your team or leaves to pursue other opportunities, submit any needed affiliations or terminations in a timely manner – usually within 30 days. And if you only learn one thing from this podcast, let it be this: Some states require you to report agency affiliations for producers other than your Designated Responsible Licensed Producer (DRLP).
9/12/201915 minutes, 26 seconds
Episode Artwork

Ep. 129: Kevin May: Amali! Subrogation & Claims Solution

Apple Podcasts Rate and Review for SpotOn Kevin May is the Founder of Amali Solutions Group (ASG), a platform that seeks to cut through the tedious processes involved in subrogation. They developed SubroPro, a subrogation solutions program that systematizes more than 70%  of inbound recovery payments. Kevin has over 30 years of experience in the insurance industry and has previously held two CEO positions at two other subrogation claims companies before founding ASG. Today, Kevin joins us to discuss what Amali Solutions Group is all about and how they plan to solve the problem of slow claims processing. He shares how he got started in insurance, why he never left, and his motivation in starting ASG. He describes a typical subrogation claim, the tedious manual processes involved, and the areas they want to speed up. Kevin also explains how SubroPro works and the type of data it gathers that the industry can utilize. “Be flexible; work hard. When you're discouraged, go take a walk and then come back and go at it again.” - Kevin May Today on Spot On Insurance: How Kevin got started in the insurance industry. Why he decided to start Amali and what the name represents. What subrogation is and why people should care about it. An example of a typical subrogation claim and how clients can benefit from it. How subrogation has changed over the last two decades. The challenges their company is facing to help this specific industry. What SubroPro is and how it works when processing claims. Data rights, monetization, and who can have access to information. His thoughts on blockchain technology and their plans to utilize it. Key Takeaways: We no longer communicate by picking up the phone and making a call. Companies need to adjust to that trend. It's not really an issue of the check itself; it's all the work that has to go around to apply dollars to each of those indemnities. Connect with Kevin May: Amali Solutions Group Email: [email protected] Phone: (309) 830 4907 This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!
9/10/201946 minutes, 56 seconds
Episode Artwork

Compliance DOs and DON'Ts: Sabrina Slater: Choosing An Agency Name

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, ILSA’s Annual Returns & Corporate Tax Filings Manager, Sabrina Slater, shares her dos and don’ts for choosing a corporate name.  Her secret for success: Come up with several name choices that meet the naming criteria for all the states where you’ll be doing business.  Your first choice might already be in use! And if you only learn one thing from this podcast, let it be this: Be sure your corporate name accurately reflects what you do – whether you’re an agency, broker, carrier, etc.
9/5/201919 minutes, 33 seconds
Episode Artwork

Ep. 128: Aaron Gordon: Family Agency: Prepping the Next Generation

Apple Podcasts Rate and Review for SpotOn   Aaron Gordon is the Vice President of Gordon Companies - Insurance Services. Gordon Companies specializes in risk management and has been in the insurance business since 1968. Aaron represents the second generation of the company, with his father being its founder. His responsibilities include managing agency relationships, working on day-to-day activities of various groups, and supervising claim data and the company’s management systems. Today, Aaron joins us to share what it’s like to be part of a large family-run business and how it all started. He shares his humble beginnings and what piqued his interest in the insurance industry. He discusses the benefits and drawbacks of managing a family business. Aaron also explains some of their company’s upcoming plans for branching out and offering new services to their clients. “I believe this is a service business. We sell a promise. We have to be there.” - Aaron Gordon Today on Spot On Insurance: What Aaron’s life was like growing up and how he entered the insurance industry. The highs and lows of managing a family business. Why he doesn't want to push his kids into managing the business. His personal goal for his parents and their family business. What he does to take their agency to the next level. The areas he is responsible for, but his parents haven't worked on. How he got the CAPI Certification and what it means to be CAPI certified. Upcoming plans for branching out and new service offerings. Key Takeaways: Sometimes the weird things are creative things. Doing what everyone else does won't make you stand out. Those who think that technology is the answer to everything is taking the wrong path. If you force your kid to come into your business, there's no way it will work. The hardest thing is probably being a spouse of someone who works in a family business. Resources mentioned: CHUBB Connect with Aaron Gordon: Gordon Companies LinkedIn Phone: 917 727 7205 Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your thoughts Apple Podcasts Rate and Review for SpotOn and share your favorite episodes with friends and colleagues!
9/3/201955 minutes, 54 seconds
Episode Artwork

Compliance DOs and DON'Ts: Kay M. Godfredsen: Audits, Investigations, and Market Conduct Exams

Today’s Compliance Expert is from the Kay Godfredsen Law Practice. The firm handles a range of matters including Contract Negotiation, Business Continuity/ Succession Planning, Regulatory Representation, Corrective Action Plans, Business Formation, and Go-To-Market Guidance.   Our guest grew up in an entrepreneurial family in rural Iowa. She graduated from the University of South Dakota and worked as a Mortgage Banker before finding her way into the insurance industry. She obtained her law degree from Drake Law School and went on to work in the Office of General Counsel at a Fortune 100 insurance and financial services company for several years. In this role, she handled matters in the areas of sales, rating, underwriting, defects management, and market conduct actions. She went on to lead at the Iowa Insurance Division as First Deputy Commissioner, focusing on talent, innovation, and strategy in the State and engaging at the NAIC.
8/29/201926 minutes, 17 seconds
Episode Artwork

Ep. 127: Matthew Coots: The Senior Market: Beat the Myths & Win the Game

Matthew Coots is the Director of Business Development at the JLS Family of Companies. One of their branches is the JLS Sales Academy, a leader in senior market agent sales training as well as a platform designed to enable agents to reach their highest potential. Matthew is a second-generation insurance agent who has more than 18 years of professional experience. His primary role is to work with agents to help them improve their performance and reach their goals. Today, Matthew joins us to discuss what it’s like to work with the senior demographic in the insurance industry. He shares the life he had and why he chose a career in insurance. He explains what it’s like to work with people over the age of 65. Matt also describes the roles of agents and why there are certain aspects that technology can never replace. “Our value as agents is the fact that we're problem solvers, and that we explain potential risks.” - Matthew Coots Today on Spot On Insurance: What Matthew's life was like growing up and how his mother affected his career decisions. The senior market of the insurance industry and what it's like to be in this sector. The difference between having senior clients and younger clients. Making sure the people he gets are right for the position he wants them to fill. Discussing the results of their personality tests and how accurate they were. The coaches involved in their training program and what agents can expect. What they have in store for agents and clients this year and in 2020. The responsibilities agents have that websites can never replace. Why you should not fear new technology in the industry. Key Takeaways: It's not so much about hiring the right people as knowing when to move past the wrong people. The more time you waste on the wrong people, the more it detracts from your growth. Resources mentioned: Text SOIPodcast to “39492” to enter your name to win one of 5 FREE copies of Checkmate: Beat the Myths and Win the Game OR a one-on-one coaching call for either the Senior Market Program or one of the Scenario Selling programs offered at JLS Sales Academy. Connect with Matthew Coots: JLS Sales Academy Facebook Instagram LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on iTunes and share your favorite episodes with friends and colleagues!
8/27/201950 minutes, 41 seconds
Episode Artwork

Compliance DOs and DON'Ts: Tameika Johnson: Franchise Taxes

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Tameika Johnson, Annual Returns & Corporate Tax Filings Supervisor at Insurance Licensing Services of America, Inc., shares her dos and don’ts for franchise taxes.  Her secret for success: Start by determining if you have nexus in a state.  Don’t assume that you don’t have nexus just because you don’t have a brick-and-mortar office or employees there. And if you only learn one thing from this podcast, let it be this: Franchise tax requirements can apply to BOTH resident and foreign (or non-resident) business entities.
8/22/20197 minutes, 40 seconds
Episode Artwork

Ep. 126: Kirt Linington, Neil Palmer, Tony Taveras: Leaders, Insurance Visionaries & NPC Champion

Kirt Linington, Neil Palmer, and Tony Taveras are part of the team that composes Linear Roofing. Linear Roofing is a roofing contractor company that provides inspection, repair, restoration, and replacement services that specializes in multiple types of properties over the Texas area. Kirt specializes in claim restoration. Neil has over 15 years of roofing experience, and is a HAAG Certified Inspector. Tony is the vice president of Sales. Today, Kirt, Neil, and Tony join us to discuss the ins and outs of the roofing industry and describe what sets them apart from other roofers. They share their journey, the challenges they endured growing up, and how they met and formed Linear Roofing. They explain how roofing and insurance tie together and how they manage their team. They also offer wonderful advice for those who are just entering the professional arena. “You would only be scared of making that leap into something unknown if you weren't willing to bet on yourself.” - Tony Taveras Today on Spot On Insurance: Neal's backstory, how his family reacted to his profession, and how he started his roofing business. Kirt's journey all the way from South Africa to where he is today. Tony's dreams when he was a kid and the challenges he faced growing up. Why Tony never gravitated to joining the family business. Kirt's back problems, initial meeting with Neal, and why they decided to form Linear. The factors that allowed Tony to work with Kirt and Neal. The business model and culture that led their company to success. What sets their company apart from the competition. The numbers they want to achieve this year and how they plan on getting them. Ensuring the team is trained according to the right standards. Utilizing social media to increase marketing and staying up to date with regulatory changes. Their views on solar roofs and other projects they are interested in. Their advice to those just starting a professional career. Key Takeaways: One of the hardest things to do is start a business while working at a place you love. Nothing is ever given, only earned. The work ethic, or what you're doing behind closed doors, is what determines your success. Resources mentioned: Roofing Contractors Association of Texas Purple Cow by Seth Godin Outliers by Malcom Gladwell Connect with Kirt Linington: Linear Roofing Facebook Instagram Email: [email protected] Connect with Neil Palmer: Email: [email protected] Connect with Tony Taveras: Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on iTunes and share your favorite episodes with friends and colleagues!
8/20/20191 hour, 31 minutes, 30 seconds
Episode Artwork

Compliance DOs and DON'Ts: Dan Maher: NY Excess Lines Compliance

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Dan Maher, Executive Director of the Excess Line Association of New York (ELANY), shares his dos and don’ts for surplus lines compliance – especially in New York.  His secret for success: Identify the right home state for each insurance transaction so you can follow the correct filing and tax procedures. And if you only learn one thing from this podcast, let it be this: Before you expand your business into a new state, do your homework.  State rules vary, so seek expert advice.
8/15/201923 minutes, 48 seconds
Episode Artwork

EP. 125: Robert Cartwright Jr: RIMS Past President on Mentoring & Leading The Industry

Robert Cartwright Jr. is the Chair of the Diversity and Inclusion Advisory Council of Risk and Insurance Management Society, or RIMS. RIMS connects risk professionals from all over the world on one platform to discuss and provide education on everything involving risk management. He is also currently the Division Manager of Environmental, Health, Safety, and Sustainability at Bridgestone, a giant in the automobile industry known for selling quality tires. Today, Robert joins us to share his success story, the challenges he’s faced throughout his journey, and how he arrived at where he is today. He describes what it’s like working for Bridgestone and his role there, and what he enacted as the president of RIMS. He also defines risk management, why it’s more than just solving company problems, and how it benefits any company to hire a risk manager.  “We only get better by the people we know and the more people we know, the better we become.” - Robert Cartwright jr. Today on Spot On Insurance: His very successful career and how it all started. The work ethic he possessed before the ‘age of information.’ His philosophy around risk management and how he solves problems. What his career initially was like at Bridgestone and his role today. How finding the root cause can help reduce risks and increase profits. Risk management from years past and what risk management is today. Why diversity and inclusion are more than just the color of your skin. How he wants to push systems that are sustainable when it comes to leading a company. His tips for newcomers in the insurance industry. The benefits of hiring a risk manager. Key Takeaways: There's nothing you can't do if you put your mind to it. You’ve got to know where you come from to know where you're going. When getting into the insurance industry, if you don't have the why, the what doesn't matter. Connect with Robert Cartwright Jr.: RIMS Bridgestone LinkedIn Twitter This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on iTunes and share your favorite episodes with friends and colleagues!
8/13/201957 minutes, 2 seconds
Episode Artwork

Compliance DOs & DON'Ts: Sherry Groves: EFS Logins

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, ILSA’s Surplus Lines Tax Filings Supervisor Sherry Groves shares her dos and don’ts for managing accounts for surplus lines policy reporting and tax payment portals like OPTins.  Her secret for success: Apply for your account (or add the state to an existing account) as soon as the insurance department approves your surplus lines license.  Compliance obligations, such as zero reports, can begin as soon as your license issues. And if you only learn one thing from this podcast, let it be this: States are cracking down on account security.  Don’t share account logons among employees or leave accounts for former employees active!
8/8/20199 minutes, 56 seconds
Episode Artwork

Ep. 124: Michael Aberle: Cannabis: $50 Billion Industry?

Michael Aberle is the Senior Vice President of US and Canadian Program Development & Education at CannGen Insurance Services. CannGen Insurance Services provides a wide range of insurance packages to protect growers in the cannabis industry. He is also the Executive Producer at MyCECourse, a multimedia educational platform for professional growth and compliance. Michael is skilled in Sales, Marketing and Risk Management. Today, Michael joins us to discuss the cannabis industry and how their company wants to insure growers. He shares the various interests he’s had throughout his life and what made him decide to choose a career in insurance. He describes the profitability of the cannabis industry and its projected marketing outlook. He also explains why some banks are still hesitant when it comes to investing in this industry and some of the benefits of partnering with them. “Insurance is recession-proof. You just have to stay ahead of the game.” - Michael Aberle Today on Spot On Insurance: Michael's life story and how he ended up where he is today. His interest in forensic pathology and the other different hats he wore. What it was like discussing the formation of a company that focuses on cannabis. The challenges in organizing this type of company and its subsequent growth. What makes their services unique in both the cannabis and insurance industry. How the marijuana landscape changed in the last decade and what to expect in the future. The Motor Truck Cargo policy and how it helps with the cash issue. The reason banks aren't joining the cannabis bandwagon. His experience with clients in the cannabis industry and the type of claims they had. Key Takeaways: People didn't recognize the cannabis insurance as a viable industry until money was starting to be stable. Connect with Michael Aberle: CannGen MyCEcourse LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on iTunes and share your favorite episodes with friends and colleagues!
8/6/20191 hour, 3 minutes, 38 seconds
Episode Artwork

Compliance DOs & DON’Ts: Fred Karlinsky: Cybersecurity Regulation in the Insurance Industry

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Fred Karlinsky from international law firm GreenbergTraurig shares his dos and don’ts for cybersecurity for the insurance industry.  His secret for success: Complete a risk assessment at least annually.  Be sure to include board members at every step when creating and implementing your cybersecurity/data security program. And if you only learn one thing from this podcast, let it be this: There are two kinds of people in the world: those who have been breached and know it, and those who have been breached and don’t know it yet!
8/1/201919 minutes, 28 seconds
Episode Artwork

Ep. 123: Jenny Saint Preux and Alexandra Deetjen: Realtors! Insurance Knowledge = More Sales

Jenny Saint Preux is a producer for HN Insurance Services. HN Insurance Services is a full-service independent insurance agency. Their agents represent various groups of national and regional companies. Jenny has experience in insurance underwriting, sales, and risk management. She is also proficient in business development strategizing as well as data analytics application. She is joined by Alexandra Deetjen, a real estate agent partnered with HN Insurance Services. Today, Jenny and Alexandra join us to discuss the growth of the insurance and insurtech industries. They share their backstories, where they come from, and how they found their career paths. Jenny explains what HN Insurance Services does and how they interact with clients. Alexandra describes how she explains insurance costs to clients. They also share helpful advice for those thinking about joining the insurance industry. “As we progress as an industry, a lot of the information we have will be more readily accessible to our clients.” - Jenny Saint Preux Today on Spot On Insurance: Jenny and Alexandra's backstories and how they were introduced to the financial and real estate industry, respectively. The importance of having a mentor to guide you on your way up. What they wanted to be in high school and how they found their career paths. What HN Insurance Services is and what it offers to its clients. What it means to discuss insurance as it relates to the buying process for clients. Factors affecting the cost of home insurance. Why insurance is constantly evolving and what to expect from InsurTech in the future. Recent changes in systems in the insurance industry. Their advice to those who want to be part of the insurance industry. Key Takeaways: You always have the opportunity - no matter what age you are - to adjust the plan. It's never over until it's over. The right mentor can take your professional skills to another level. Connect with Jenny Saint Preux: HN Insurance Services LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on iTunes and share your favorite episodes with friends and colleagues!
7/30/20191 hour, 2 minutes, 30 seconds
Episode Artwork

Compliance DOs and DON'Ts: Kristy Roberts: Reporting Producer Criminal Charges & Records

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Kristy Roberts, Licensing Manager at Insurance Licensing Services of America (ILSA) shares her dos and don’ts for reporting producers’ criminal charges/records.  Her secret for success: Read the wording of the standard background questions on the licensing applications carefully, and respond openly and honestly. And if you only learn one thing from this podcast, let it be this: Criminal charges, including DUIs, always appear on criminal background checks – even if the charge has been “expunged.”
7/25/201913 minutes, 50 seconds
Episode Artwork

Ep. 122: Michael Furlong: Streamline & Make Customers Happy

Michael Furlong is the Founder and CEO of Indio Technologies Inc. Indio is proposed as a modern solution for the simplification of the insurance application process for both brokers and clients. Their goal is to help agencies improve profits by winning more businesses as well as boost work efficiency. Michael has extensive experience in sales, financial modeling, and business development. He obtained his BBA in Finance from Emory University in 2013. Today, Michael joins us to discuss how Indio works and why agencies should use their services. He shares his experience of moving from one place to another multiple times and how they affected his attitude towards life and his career choices. He explains why he chose to work in the financial industry and why he eventually transitioned to insurance. Michael also describes why software will be at the forefront of disruption for years to come. “Disruption doesn't necessarily happen directly, and it doesn't necessarily happen by adopting a value chain-based business model.” - Michael Furlong Today on Spot On Insurance: Michael's childhood, school life, and how they influenced his career choices. How his experience moving from one place to another helped develop his character. The transition from financial services to the insurance industry. Why software is a major disruptor in insurance.  Conducting meetings virtually against meeting people in person. How they came up with the name of the company. What Indio is all about and where they focus their business. The technology that companies should be employing, but many are missing. What sets Indio apart from other agency management systems. Key Takeaways: Many millennials don't like having to sit down with somebody for a meeting because it's inefficient.  In learning something new, be patient and become an expert in one area then move on to the next. Resources Mentioned: Slack Zoom Connect with Michael Furlong: Indio LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on iTunes and share your favorite episodes with friends and colleagues!
7/23/201945 minutes, 5 seconds
Episode Artwork

Compliance DOs and DON’Ts: Amanda Theiss: Resident State Changes

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, ILSA’s Intake Supervisor Amanda Theiss shares her dos and don’ts for resident state changes.  Her secret for success: Contact the insurance departments in BOTH your “old” and “new” resident states to learn their requirements before you begin. And if you only learn one thing from this podcast, let it be this: Holding a non-resident license in the state you’re moving to can make the change of resident state process simpler.
7/18/201911 minutes
Episode Artwork

Ep. 121: Lisa Rehburg: Demystifying the Myths in Life Insurance Settlements

Lisa Rehburg is the President of Rehburg Life Insurance Settlements. Rehburg Life Insurance Settlements is a company that aims to help people benefit from life insurance policies they no longer want or need. She has over 30 years of experience working in the insurance and financial industry. Lisa is also a featured speaker in various events and organizations, including NAIFA and the Palm Desert Chamber of Commerce. Today, Lisa joins us to share her passion in helping seniors be relieved of their unwanted life insurance policies as well as debunk some of the myths surrounding it. She describes what her life was like growing up in a machine shop and how she got started in the insurance industry. She explains why life insurance settlements are legal and cites examples of real-world scenarios. Lisa also discusses some of the reasons why people choose to sell their life insurance policies. “If you're passionate about what you do, go for it and don't let anyone tell you you can't do it.” - Lisa Rehburg Today on Spot On Insurance: Lisa's experience growing up in a machine shop. Her childhood, academic path, and how she landed in the insurance industry. Why hundreds of thousands of seniors let their life insurance policies lapse annually. Debunking the prevailing myths regarding selling life insurance policies. Why life insurance settlements are not illegal and are well regulated. Examples of life insurance settlements. Why she enjoys speaking at many associations and events. The challenges she faced on her way to the insurance world. Key Takeaways: A life insurance policy is an asset that can be transferred to whomever you want. Life insurance settlements have been legal since 1911. 99% of the time, term policies need to be convertible or it might not sell. Selling a life insurance policy through a settlement can be a great way to make a charitable donation. Resources Mentioned: Ep. 87: Surplus Lines – The Power Player in the Market Upcoming Events for Lisa NAIFA Palm Desert Chamber of Commerce Connect with Lisa Rehburg: Rehburg Life Insurance Settlements Phone: (714) 349-7981 Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on iTunes and share your favorite episodes with friends and colleagues!
7/16/201955 minutes, 49 seconds
Episode Artwork

Compliance DOs and DON’Ts: Christa Rapoport: Producer Due Diligence

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Christa Rapoport, Senior Vice President for Regulatory Strategy and Compliance at Nelson Taplin Goldwater, returns to share her dos and don’ts for producer due diligence.  Her secret for success: Create a form that expressly states who the insurer is, who at a company and/or state regulator provided information about their authorization, whether the specific product is filed or exempt, and in which states that product can and cannot be offered, etc.  (This is especially important for innovative products.) And if you only learn one thing from this podcast, let it be this: The responsibility for verifying that an insurer is authorized to offer a specific insurance product in a state lies with the producer.
7/11/201913 minutes, 29 seconds
Episode Artwork

Ep. 120: Matt Sapaula: Marine Corps Veteran: How The Insurance Industry Changed My Life

Matt Sapaula is a financial coach, speaker, and media personality. He owns Money Smart Guy, a business that provides financial coaching services, whether for personal use or starting a business. He has over 20 years of experience in the financial services industry as well as over 12 years as a licensed advisor and agent. Matt has appeared in various media channels such as MSN Money, The New York Times, FOX Business, and Chicago Now.  Today, Matt joins us to discuss what it truly means to be financially free and share his advice on how to grow your money. He shares his backstory, what it was like growing up in a Latino community, and his life in the Marines. He explains why he eventually ventured towards the corporate world and why he chose to work in the financial industry. Matt also describes the importance of being accountable and why the worst person to work for is yourself. “One of the most dangerous things anybody can do is start a business from scratch.” - Matt Sapaula Today on Spot On Insurance: Matt's story and career background. His struggles growing up and the skills he learned in the military. Why he left the military and his start in the financial industry. The challenge of transitioning into the corporate world. The importance of being accountable in this day and age. His interpretation of financial freedom and how the rich use money. Lessons he learned about finances and starting a new company. His reflections on the experiences he had up until this point. His advice to someone just entering the insurance industry. Key Takeaways: The worst person to work for is you because no one holds you accountable for your errors. Money is a tool you use all the time, and many people don't know how to handle money. Resources Mentioned: Economic Policy Institute Mint Connect with Matt Sapaula: Money Smart Guy Matt Sapaula official website LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on iTunes and share your favorite episodes with friends and colleagues!
7/9/201954 minutes, 54 seconds
Episode Artwork

Compliance DOs and DON'Ts With Traci Houston: Fingerprinting Requirements

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Traci Houston from ILSA’s Licensing and Compliance Team, shares her dos and don’ts for meeting fingerprinting requirements.  Her secret for success: Know the correct procedure for submitting your fingerprints to the DOI, including who can (and can’t) take your prints. And if you only learn one thing from this podcast, let it be this: Insurance departments that require prints won’t approve your license application without them.
7/4/201911 minutes, 36 seconds
Episode Artwork

Ep. 119: Kevin Bingham: Battling the Opioid Epidemic – What Workers’ Compensation Insurers are Doing to Help Prevent Opioid Dependency and Addiction

Kevin Bingham is the Chief Results Officer at Chesapeake Employers Insurance Company, and President and CEO of their wholly owned corporate venture capital subsidiary iCubed Ventures, LLC. He is a renowned public speaker and has published more than 80 articles on important trends impacting the insurance industry.  He has published nine articles on the Opioid Epidemic.  The Opioid Abuse Epidemic – Turning the Tide (2013), Physician Insurer Magazine The Challenging Task of Stemming Opioid Abuse (2014), Inside Medical Liability Magazine 10 Strategies to Combat Rx Abuse Epidemic – An Insurer’s Perspective – Examining TFAH’s Report and Considerations for Insurers (2014) http://www.propertycasualty360.com/2013/12/02/10-strategies-to-combat-the-rx-abuse-epidemic---an?t=workers-compensation    Winning the War Against Opioid Addiction (2014) http://www.insurancethoughtleadership.com/articles/winning-the-war-against-opioid-addiction-and-abuse#axzz2wawEw0P1   The Challenging Task of Stemming Opioid Abuse (2014) – A Call to Action: Educate Everyone, Inside Medical Liability Magazine online extra How to Help Reverse the Opioid Epidemic (2016) http://insurancethoughtleadership.com/how-to-reverse-the-opioid-epidemic/   Article and Podcast – Facing the Opioid Epidemic – An Ecosystem Approach to a Wicked Problem (2017), Deloitte University Press https://dupress.deloitte.com/dup-us-en/multimedia/podcasts/fighting-opioid-crisis-heroin-abuse-ecosystem-approach.html   Physician & Patient Communications - An Important Step Before Writing That Opioid Script (2017), BenefitsPro http://www.benefitspro.com/2017/05/31/patient-physician-risk-communications-an-importan    Non-Opioid Treatment Alternatives – Avoiding Dependency & Addiction (2017), Claims Magazine http://www.propertycasualty360.com/2017/08/08/non-opioid-treatment-alternatives?page=2&slreturn=1502457888&page He is an Associate of the Casualty Actuarial Society (ACAS), a Member of the American Academy of Actuaries (MAAA) and is a Certified Specialist in Predictive Analytics (CSPA). Additionally, he is a AAA volunteer, CAS volunteer, and an Advisory Board Member and MPL Conference Chair of ExecSummit. Kevin joins us today to share how workers’ compensation insurers are making a difference in helping prevent opioid dependency and addiction.  He provides some background on the history of the opioid epidemic, where leaders have helped to change the perception around opioid use, what some workers’ compensation insurers are doing to drive positive change, the impact of addiction on employers and employees, and some helpful hints to leverage in your daily efforts to help injured workers, friends and loved ones beat this epidemic.    “America currently has 5% of the world’s population but we consume about 80% of the Opioid supply, and if you go to some of the more carved out drugs we consume about 99% ”  – Kevin Bingham Today on Spot On Insurance: Kevin’s background and how he developed a passion for winning the war against opioid addiction and dependency. The difference between stimulants, opiates and tranquilizers, and how that fits into the Federal Controlled Substances Act (Schedule I – IV). Impactful stories of how opioids have impacted people all around us – positive and not so positive. The history of the five vital signs and how the 5th vital sign of pain came about. How workers’ compensation insurers are addressing the opioid epidemic to significantly lower opioid usage and medical spend. The impact of opioid addiction on employers and the struggles they are facing hiring drug-free workers. Tips for fighting the opioid epidemic   Kevin’s recommended websites: CDC website (https://www.cdc.gov/drugoverdose/index.html) CDC guidelines (https://www.cdc.gov/drugoverdose/prescribing/guideline.html) Common elements in guidelines for prescribing opioids for common pain (https://www.cdc.gov/drugoverdose/pdf/common_elements_in_guidelines_for_prescribing_opioids-a.pdf) CDC nonopioid treatment for chronic pain flyer (https://www.cdc.gov/drugoverdose/pdf/nonopioid_treatments-a.pdf) NCHS data visualization pilot which allows you to drill down to the state and county level on overdose deaths per 100,000 (https://blogs.cdc.gov/nchs-data-visualization/drug-poisoning-mortality/) 2015 MA Governor’s Opioid Working Group Report (https://www.mass.gov/files/documents/2016/07/vb/recommendations-of-the-governors-opioid-working-group.pdf) Brandeis University PDMP center of excellence (http://www.pdmpassist.org/) Stamp out the stigma website (http://stampoutstigma.com/pledge.html) Oregon Narcan training video (https://www.oregon.gov/oha/ph/ProviderPartnerResources/EMSTraumaSystems/Pages/epi-protocol-training.aspx) Chesapeake Employers’ Insurance Company opioid kit (https://www.ceiwc.com/safety-university/Special%20Programs/index.html) Kevin’s recommended APPs: Substance Abuse and Mental Health Services MAT APP (SAMHSA) –  Medication Assisted Treatment (MAT) education, 355 page book on MAT SAMHSA Treatment Locator APP – Location based treatment locator providing facility information (e.g., location, type of care, treatment approaches, etc.)  Connect with Kevin Bingham: www.ceiwc.com Email: [email protected] linkedin.com/in/kevin-bingham-5578521 Kevin Bingham, ACAS, CSPA, MAAA Chief of Results for Subsidiary Initiatives Chesapeake Employers’ Insurance Company Your workers’ compensation specialist 8722 Loch Raven Blvd. Towson, MD 21286-2235 P 410-494-2371 [email protected] www.ceiwc.com This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on iTunes and share your favorite episodes with friends and colleagues!
7/2/20191 hour, 2 minutes, 43 seconds
Episode Artwork

Compliance DOs and DON'Ts With Jo Ann Del Gatto: Surplus Lines - Fees, Fees and More Fees

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Jo Ann Del Gatto, founder of Custom Compliance Solutions, joins us to share her dos and don’ts for charging fees.  Her secret for success: Understand what types of fees can be charged in each state, who can charge those fees, and whether fees are subject to taxation. And if you only learn one thing from this podcast, let it be this: Develop a consistent fee schedule and process for documenting and disclosing fees!
6/27/201919 minutes, 1 second
Episode Artwork

Ep. 118: Justin Fowler: Ninja Rater: California WC Rates in 10 seconds or less!

Justin Fowler is a Business Consultant, Analyst, Developer, and Founder of Ninja Rater. Ninja Rater helps companies choose the best market for a company’s Workers Compensation risk. Apart from entrepreneurial experience, Justin is also well versed in web design, sales, insurance solutions, and business consultation. He obtained his MBA in Finance from Saint Mary's College of California in 2003 and a Bachelor of Science in Industrial Psychology from California State University in 1999.  Today, Justin joins us to discuss his passion for innovation in the insurance industry. He shares his experiences as a farmer and how he got started in the insurance industry. He explains how his software works and what makes it an efficient tool for Workers Compensation market analysis. Justin also explains how the Worker’s Comp companies differ from other types of insurance companies, what a retrospective rating plan is, and shares helpful advice to newcomers in the insurance industry. “It makes a lot more sense to involve yourself with the existing infrastructure rather than try to replace it.” - Justin Fowler Today on Spot On Insurance: How Justin Fowler found a career in the insurance industry. The lessons he learned as a chicken farmer. Why insurance is one of the most lucrative industries. The experience rating for Workers Comp. The definition of a retrospective rating plan. His opinion on insurtech startups in the industry. How Workers Comp vastly differs from most insurance companies. What Ninja Rater aims to achieve and how it can innovate the industry. His advice to newcomers in the industry. Resources Mentioned: Workers Compensation Key Takeaways: The more decentralized the market is, the healthier it becomes. Nothing's worse than suffering through ancient business processes. We are fortunate to have the career opportunities we have today. Connect with Justin Fowler: Justin Fowler official website Ninja Rater LinkedIn Email: [email protected] This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on iTunes and share your favorite episodes with friends and colleagues!
6/25/201955 minutes, 36 seconds
Episode Artwork

Compliance DOs and DON'Ts with Stefanie Cantu: address changes

Welcome to Compliance Dos & Don’ts, where experts share their licensing and compliance knowledge.  Today, Stefanie Cantu, Licensing and Compliance Supervisor at Insurance Licensing Services of America, shares her dos and don’ts for address changes.  Her secret for success: Notify your resident state first, and then notify all the other states where you hold an insurance license. And if you only learn one thing from this podcast, let it be this: Have a plan to update your addresses BEFORE you move; you’re on the clock!
6/20/20199 minutes, 27 seconds
Episode Artwork

Ep. 117: Adnan Pathan: A Look At The $10 Billion Middle East Insurance Market

Adnan Pathan is a Mentor and Advisor at Global Insurance Accelerator. Global Insurance Accelerator is a business accelerator that utilizes a mentor-driven system to boost the growth of innovative insurtech startups. Adnan specializes in commercial casualty underwriting in the US and the Middle East markets. He earned his MBA in Entrepreneurship from Babson College and his CPCU in Insurance Underwriting from the Insurance Institute of America.  Today, Adnan joins us to discuss the difference in markets between the US and the Middle East as well as their similarities. He shares how he gained experience as an underwriter in the Middle Eastern markets and discusses his career trajectory. He explains what Global Insurance Accelerator is all about and his role in that company. Adnan also shares advice on how to become successful in the Middle Eastern insurance industry as well as the stigmas around insurance and how insurance agents sell it. “Learn the industry better. Get an idea of where it is and where it's going. Look for that future trend.” - Adnan Pathan Today on Spot On Insurance: Adnan Pathan's plans growing up, his dreams and aspirations, and what he became. The insurance market in the Middle East and how it differs from the US. The experience he accumulated while working as an underwriter in the Middle East. How Middle Eastern insurance companies provide coverage for large risks. Cultural differences in how they conduct business in the Middle East. Dubai's car culture and why the brand of the car makes a difference. The role of the Global Insurance Accelerator and what he does. What it takes to become successful in the insurance industry. The stigma around insurance and how agents sell them. Key Takeaways: When working in the Middle East, you are approached by various people from countries like India, Saudi Arabia, Pakistan, and other nearby regions. Worker’s compensation practically doesn't exist in the Middle East area. Dubai has a strong underwriting center and its capacity is large for the region. Connect with Adnan Pathan: Global Insurance Accelerator LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on iTunes and share your favorite episodes with friends and colleagues!