In today's episode of the Second in Command, Cameron explores the critical importance of coaching within leadership development. He emphasizes the necessity for companies to invest in comprehensive training programs, akin to internal MBAs, to foster essential leadership skills such as situational leadership, delegation, and time management. You'll learn the complexities of hiring high-level executives like CFOs. Cameron also underscores the challenge companies face when they lack the technical expertise to adequately assess candidates' qualifications. To mitigate this, he suggests leveraging external advisors or members of mastermind communities to conduct technical interviews.If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!In This Episode You'll Learn:Why coaching is a fundamental leadership skill and how it contributes to the overall growth of employees. (1:00)How fostering a culture where employees feel comfortable asking for help can lead to better results and personal growth. (1:00)The challenges of hiring for high-level positions such as CFOs without having the technical expertise. (2:31)The benefits of involving external experts in the hiring process to ensure you are making informed decisions. (2:31)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Alliance PREROLL

Today's episode of the Second in Command podcast features a conversation between Cameron and Benjamin Surman, Chief Operating Officer at Somewhere.com.During the conversation, Benjamin shares insights on how his company evolved and thrived amidst the challenges posed by a global event that forced many businesses to adapt to remote work. You'll discover the initial strategies that propelled Somewhere.com forward, emphasizing the importance of automation and efficiency in streamlining operations.Learn Benjamin's philosophy on business management and leadership, stressing the need to treat every client's business as one's own. This approach fosters a deep sense of empathy and commitment to delivering high-quality service, which in turn enhances client satisfaction and loyalty. This episode offers a blend of practical business strategies and inspirational insights, making it a must-listen for aspiring leaders and entrepreneurs.If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!Enjoy!In This Episode You'll Learn:How Somehwere.com leveraged the sudden shift to remote work during COVID-19 to innovate and find new opportunities for growth. (02:00)The importance of uncovering hidden issues within a company and creating solutions that drive growth and productivity. (27:09)Benjamin's daily routine as a leader, including staying aligned with the company's vision and managing a growing team. (35:06)Strategies for avoiding the pitfalls of getting bogged down in minutiae while ensuring important decisions are made efficiently. (36:58)And much more...Resources:Connect with Benjamin: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Alliance PREROLL

In today's episode of the Second in Command, Cameron discusses the intricate responsibilities of CEOs and COOs, emphasizing that no two leaders have the same duties. You'll discover the significance of correctly defining roles and compensation, ensuring that executives stay focused on their primary tasks. Cameron introduces his coaching philosophy, which revolves around three pillars: direction, development, and support. The conversation also touches on the dynamics between different departmental heads and the CEO, exploring how delegating tasks based on personal strengths can enhance productivity. This episode highlights the benefits of investing in leadership rather than replacing staff, thereby maintaining stability and encouraging long-term success.If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!In This Episode You'll Learn:Cameron’s coaching framework, focused on ensuring leaders work on the right tasks, developing their skills, and providing necessary support. (0:30)How to keep your team focused by regularly setting and checking their priorities, from quarterly objectives for C-level executives to daily tasks for directors. (1:00)The benefits of delegating tasks according to individual strengths and preferences. (2:07)The importance of a clear org chart to streamline communication and responsibility within the company. (2:28)How to adjust your leadership approach according to the seniority and needs of your team members, ensuring effective coaching and development. (3:55)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Alliance PREROLL

Today's episode of the Second in Command podcast features a conversation between Cameron and Ronald Beauford, General Manager and Senior Vice-President of Strategic Development and Commercialization at Intelligent Threads.During the conversation, they explore the journey of an entrepreneurial venture, revealing the dynamics of bringing an innovative product to market. Ronald discusses the initial challenges and unexpected successes encountered during Intelligent Threads' early trade shows, which confirmed the commercial viability of their unique offerings.You'll discover the various strategies he has employed to expand the business, including entering new markets and leveraging partnerships. Gain insights into the complexities of managing a wide range of product SKUs, the importance of data-driven decisions, and the challenges of marketing a high-end product in a competitive landscape.This episode offers you a sense of the dedication and strategic thinking required to scale a business and the importance of fostering a strong company culture.If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!Enjoy!In This Episode You'll Learn:Why Intelligent Threads chooses a direct-to-consumer approach over platforms like Amazon, focusing on maintaining brand integrity and higher profit margins.Tips on staying focused as a leader, managing multiple business areas, and the importance of aligning daily activities with strategic goals. Intelligent Threads' growth strategy, including the importance of PR, social media presence, and community involvement for business expansion.How Ronald's extensive military and corporate background has shaped his leadership style, emphasizing people development and building a strong company foundation.And much more...Resources:Connect with Ronald: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Alliance PREROLL

In today's episode of the Second in Command, Cameron explores the intricate dynamics of executive leadership, focusing on the crucial interplay between two top roles in the corporate hierarchy. You'll learn how the complementary strengths and weaknesses of these roles can significantly impact a company's performance and strategic direction. Cameron offers real-life anecdotes and practical examples illuminating the nuanced responsibilities and expectations placed on these leaders, offering valuable insights into effective management and organizational success.This episode offers a deeper understanding of how to cultivate a balanced and dynamic leadership team capable of navigating complex business challenges and driving growth.If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!In This Episode You'll Learn:The differences between roles like Operations Manager, Director of Operations, VP of Operations, and COO. (1:22)Why the COO's role can vary widely and should be tailored to the CEO's weaknesses and the company's needs. (2:21)Examples of how different strengths in CEOs and COOs can create a balanced leadership team.  (4:14)How the skills needed from a COO can change as the company grows and evolves. (4:14)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Group MidrollCOO Alliance PREROLL

In today's episode of the Second in Command, Cameron discusses a bold organizational overhaul that reshaped roles and titles across a rapidly growing company. You'll hear the story of a strategic decision to reevaluate and retitle all 600 employees of a company in a single day. This move aimed to align titles with actual job scopes, from VP-level roles down to directors, ensuring clarity and fairness in organizational structure. Cameron explores the complexities of compensation tied to strategic insight, P&L responsibility, and autonomy, highlighting the importance of accurate job classification in fostering a cohesive and productive workforce. This episode offers insights into navigating organizational growth and maintaining operational effectiveness through decisive leadership actions.If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!In This Episode You'll Learn:Why, in rapidly growing companies, early employees may receive inflated titles like VP without corresponding responsibilities. (1:27)Why it's better to retitle everyone in the organization on a single day to align titles with actual responsibilities. (2:41)The reasons why titles should reflect strategic insight, P&L responsibility, and autonomy. (4:46)The importance of basing compensation on local cost of living and market rates to ensure fairness across different regions. (6:54)The value of clear communication and transparency when making organizational changes to avoid confusion and dissatisfaction among employees. (9:16)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Group MidrollCOO Alliance PREROLL

In today's episode of the Second in Command podcast, Cameron dives into the strategies he utilized to successfully market his six books, focusing particularly on his latest release, "The Second in Command." You'll discover a comprehensive list of practical and cost-effective tips, such as how he leveraged personal connections, social media, and various marketing channels to boost his book's visibility. Cameron also offers his thoughts on the power of personal outreach, detailing how he contacted well-connected individuals and referral partners to promote his book.If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!In This Episode You'll Learn:The importance of creating a book that naturally attracts positive reviews and word-of-mouth marketing. (1:03)The power of creating a list of well-connected individuals who can help boost early Amazon reviews. (3:45)The benefits of asking referral partners to email their lists about your book. (4:40)How requesting coverage in various newsletters can enhance your book’s visibility. (6:30)The surprising effectiveness of including a book promotion in your email signature for increased sales. (10:30)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Group MidrollCOO Alliance PREROLL

Today's episode of the Second in Command podcast features a conversation between Cameron and Chris Beer, co-founder and integrator at BuildYourOrg, an organization that helps teams build, scale and grow through acquisitions.During the conversation, they explore the fascinating dynamics of organizational leadership and the crucial roles that visionaries and their counterparts play. You'll discover the intricate balance required between a company's driving force and the practical implementation of their ideas. Gain insights into how a complementary partnership can propel an organization towards greater efficiency and innovation, particularly focusing on the unique challenges and advantages this dual-leadership structure offers.Chris also offers practical tips on recruiting the right talent and fostering a culture of continuous improvement and adaptability.If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!Enjoy!In This Episode You'll Learn:The four readiness factors - financial, psychological, lifestyle, and unique ability - that visionaries must consider before bringing on an integrator. (24:44)The importance of emotional readiness and the role clarity needed to create a successful partnership between a visionary and an integrator. (26:22)How tools like the Colby profiles can help in identifying the different strengths and work styles of visionaries and integrators, and how they can improve team dynamics. (27:02)Strategies for establishing a strong working relationship between visionaries and integrators, including shared language and redirecting end runs. (28:36)Practical tips on how visionaries can identify and recruit the right integrator for their company, emphasizing the need for role clarity and honest self-assessment. (40:11)And much more...Resources:Connect with Chris: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Group MidrollCOO Alliance PREROLL

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron, Beth Ayers and Brandon Mesinga, hosts of the Operations Room podcast.The conversation explores the priorities facing COO’s in 2024, how the COO role is changing, as well as the commonalities found across COO roles.You'll discover what to do with a controlling CEO and how COOs should think about their relationship with the CEO. The discussion highlights the importance of balancing operational efficiency with visionary leadership.Cameron also offers some insights into the critical role of genuine human connection in leadership and why, beyond strategies and systems, truly caring for employees as individuals can drive exceptional performance and loyalty. If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!In This Episode You'll Learn:Why the transition from COO to CEO requires a shift in focus towards vision, culture, and broader leadership questions (15:00)The dangers of focusing solely on revenue without profitability. (29:15)The value of continuous learning and integration of new technologies in business operations. (30:45)The rise of COO communities and the benefits of collaboration among operational leaders. (33:30)The importance of asking the right questions to address systemic issues. (43:14)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Group MidrollCOO Alliance PREROLL

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Erik Huberman, host of the HawkeTalk podcast.The conversation explores Cameron's journey and how he navigated the complexities of various entrepreneurial ventures, starting from his early experiences with auto body shops and college franchises.You'll learn about a significant career transition where Cameron moved from a highly operational role to becoming a sought-after coach for high-level executives.Cameron also offers profound personal lessons he's learned throughout his career. From understanding the significance of surrounding oneself with inspiring and successful individuals to the realization that the journey itself is more important than the destination, he offers valuable advice for aspiring entrepreneurs. If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!In This Episode You'll Learn:How Cameron thrived in various roles, from an auto body shop to college franchises, maintaining an entrepreneurial mindset even when he wasn't the founder. (07:55)The strategies used to scale businesses from millions to hundreds of millions in revenue without incurring debt, emphasizing the importance of pricing and core values. (26:41)The impact of coaching on company growth, including examples of successful coaching engagements with prominent companies. (33:39)The benefits of being part of entrepreneurial communities and mastermind groups to continually learn and be inspired. (36:47)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Alliance PREROLLCOO Group Midroll

Today's episode of the Second in Command podcast features a conversation between Cameron and Steven Whitehouse, COO Alliance member and the director of operations at Southeastern Tank, Inc. During this conversation, Steven shares his unique approach to balancing multiple roles within a growing company.You'll gain insights into his strategies for implementing innovative systems while maintaining core operations, and how he navigates the challenges of prioritizing tasks to prevent burnout. Discover how Steven shifted from a stoic mindset to embracing openness, and how this shift has transformed his relationships with his team. Steven also offers insights on the critical importance of building trust and the surprising ways vulnerability can strengthen a team’s cohesion and productivity. You'll find a wealth of practical tips and heartfelt reflections, making it a must-listen for anyone looking to enhance their leadership skills.If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!Enjoy!In This Episode You'll Learn:The importance of being trusted to run the business with autonomy, while maintaining checks and balances to ensure responsible decision-making. (15:25)The challenges of implementing new ideas and systems within the first year, and the need to prioritize and avoid taking on too many projects at once. (16:10)How being vulnerable and open with a team can improve relationships and trust, making the team stronger and more cohesive.(23:59)The importance of having open and honest discussions with the CEO to prioritize new ideas, implementing at the right time without overwhelming the team. (28:11)And much more...Resources and Contact Information:Connect with Steven: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Group MidrollCOO Alliance PREROLL

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Benji Carlson, host of the Contractors Evolution podcast. They explore the intricacies of business growth, emphasizing the critical transition phase for companies expanding from $10 million to $100 million in revenue. Cameron advocates for the necessity of hiring experienced outsiders who bring a wealth of expertise, autonomy, and a fresh perspective to the table, distinguishing them from internal promotions that might not always be equipped to handle the complexities of rapid scaling. With his rich background in guiding businesses to success and his role in the exponential growth of 1-800-GOT-JUNK?, Cameron shares his wisdom on the importance of matching the CEO's strengths with a second in command's capabilities, highlighting the unique dynamics of this partnership in driving business growth.The conversation shifts into a discussion on the evolving expectations of equity and compensation within the business world. Cameron challenges the prevailing notion that equity is a necessary component of compensation for second in commands, arguing instead for the creation of a compelling company culture and offering alternative forms of recognition and reward. He brings attention to the nuanced reality that while the demand for equity has risen, it's not as prevalent or necessary as many assume. Drawing on his experience and a survey of COO Alliance members, Cameron suggests that focusing on non-equity forms of motivation can be equally, if not more, effective in attracting and retaining top talent.Venturing beyond the confines of business strategies, Cameron and Benji explore the essence of personal fulfillment and the significance of designing a life that extends well beyond the boardroom. Reflecting on their journeys toward achieving balance and contentment, they discuss the importance of intentional living, pursuing passions, and cultivating meaningful relationships. Cameron shares insights into his own life transformation, underscored by his decision to prioritize happiness, health, and relationships over conventional success metrics. This candid conversation serves as a reminder of the importance of crafting a holistic approach to life that embraces personal growth, leisure, and the pursuit of happiness alongside entrepreneurial ambitions.Enjoy!In This Episode You'll Learn:Why, as companies transition from $10 million to $100 million in revenue, bringing in external experts with prior P&amp;L responsibility and experience in scaling businesses is crucial. (0:00)Cameron's journey towards finding joy and fulfillment beyond professional achievements. (1:03)The pivotal role of the second in command in alleviating the CEO's burden and driving growth. (2:42)The evolution of compensation structures and the misconception that equity is a necessary part of a compensation package for top executives. (15:27)The necessity of a transition period of up to a year for new second in commands to fully integrate into their roles. (19:32)Cameron's decision to intentionally design his life to include hobbies, travel, and quality time with family and friends. (24:03)Strategies for ensuring the well-being of the second in command, reflecting on the mutual support system necessary between a CEO and their COO to prevent burnout and maintain a healthy work-life balance. (32:01)Cameron's personal philosophy on life, happiness, and the legacy he wishes to leave, focusing on personal relationships, health, and enjoyment of life's journey. (36:09)And much more...Resources:Connect with Cameron: Website | <a...

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Linh Podetti, host of the EO Business podcast. During the conversation, Cameron explores the vital role of a COO in entrepreneurial success, drawing on his extensive experience with businesses such as 1-800-GOT-JUNK. He emphasizes the importance of the COO as a complement to the CEO, focusing on operational areas that the CEO may not excel in or find draining. Cameron discusses his journey and the evolution of his role, highlighting how different stages of company growth require different leadership skills. He also introduces his new book, "The Second in Command," which captures his insights and strategies for cultivating effective second-in-command leadership.They discuss how to find and nurture a COO. Cameron advises that internal promotion to COO might be challenging as the company grows, suggesting that hiring from outside can bring in necessary expertise and perspective. He further explores the complexities of compensation in leadership roles, particularly around the topic of equity, noting a shift in trends where not all leadership positions require equity as part of compensation. This part of the discussion illuminates the practical aspects of appointing a second in command, including the importance of alignment with the company’s stage of development and culture.The conversation concludes with personal reflections from Cameron on achieving a balanced and fulfilling life beyond business success. He shares his personal transformation, from being a stressed entrepreneur to leading a lifestyle focused on happiness and personal fulfillment, which he supports through a vivid vision for his life and marriage. Cameron stresses the importance of COOs investing time in personal development and hobbies to prevent burnout and maintain their passion for business. This approach, he notes, not only enhances personal well-being but also enriches leadership effectiveness by setting a holistic example for their teams and businesses.Enjoy!In This Episode You'll Learn:How a complementary COO can significantly bolster a CEO's strengths and help manage their weaknesses, essential for organizational balance and growth. (1:16)How a COO’s role varies significantly with the growth phase of a company. (2:13)Cameron's involvement in EO since 1995, and how such affiliations can dramatically enhance an entrepreneur’s confidence and network. (4:52)Strategies for identifying the right second in command, whether promoting from within or hiring externally, and the importance of understanding your own leadership needs first. (9:41)How Cameron transitioned out of his role when he was no longer the right fit, as well as the emotional and strategic complexities of such changes. (11:40)Trends and perspectives on whether or not to offer equity to high-level executives, backed by survey data and industry practices. (16:38)The risks of CEOs distancing themselves too quickly from newly appointed COOs, underscoring the need for ongoing engagement and oversight. (18:21)How companies should manage the critical first months of a COO’s tenure to ensure alignment with company culture and strategic goals. (21:15)How personal fulfillment and happiness are essential for sustained success and leadership effectiveness. (27:06)Strategies to ensure your COO does not experience burnout, mirroring the supportive dynamic necessary between spouses. (31:12)The nuanced division of labor between a CEO and COO, ensuring that both parties are engaged in roles that play to their strengths and passions. (34:27)And much more...Resources:Connect with Cameron: <a href="https://www.cameronherold.com/?_fs=16369989341-15088831188" rel="noopener noreferrer"...

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Spencer Lodge, host of the Unscripted podcast. Cameron explores various insights from his professional journey and personal evolution. He emphasizes the importance of creating a nurturing work culture that values employees, which is crucial for attracting and retaining top talent. Cameron highlights that great employees are drawn to environments that prioritize their well-being and professional growth, offering more than just competitive pay but also benefits like extended vacations, which he notes are standard in Europe but less so in the U.S. His discussion also covers the "Great Resignation," attributing it to employees leaving unsatisfactory roles for workplaces that recognize their human worth.Cameron also shares personal anecdotes that shed light on the mindset required to innovate and lead in business. He discusses the "Vivid Vision" concept, a strategic tool that helps companies clearly articulate a detailed three-year future vision, enhancing alignment and execution within teams. He stresses the importance of CEOs focusing on strategic oversight rather than being entrenched in day-to-day operations, allowing other leaders like COOs to manage the operational aspects. This strategic delegation enables CEOs to concentrate on broader business objectives and growth opportunities.They also discuss Cameron's minimalist lifestyle shift, where he and his wife have significantly downsized their possessions to live more freely and flexibly. This lifestyle choice underscores his belief in valuing experiences over material possessions, aligning with his professional ethos of making life and work meaningful and rewarding. He advocates for a life that prioritizes personal satisfaction and happiness, which for him includes helping others and giving back, reflecting a profound understanding of success beyond conventional metrics.Enjoy!In This Episode You'll Learn:How fostering a supportive and engaging work environment is essential for attracting and retaining top talent. (0:00)The concept of a "Vivid Vision," a detailed description of what a company will look like, feel like, and act like three years in the future. (14:12)The dynamics of the Great Resignation and why creating an environment where employees feel valued is more important than ever. (20:55)Cameron's personal journey from living a traditional lifestyle to embracing minimalism with his wife. (21:18)Why it’s vital for CEOs to focus on visionary tasks and allow COOs to handle operational duties. (42:03)The often-overlooked art of conducting effective interviews and the significant impact this can have on hiring the right people. (42:17)Why it's not necessary to know all the answers yourself, but rather to surround yourself with knowledgeable people. (46:56)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Alliance...

In today's episode of the Second in Command podcast, Cameron is joined by Peter Schmied, the President of Appspace, as they discuss the challenges and strategies of leading a company during the COVID-19 pandemic. With a workforce of around 450 employees globally, Appspace operates in a fully hybrid model, allowing employees the choice to work from home or in the office. Peter emphasizes the importance of a seamless communication experience, leveraging technology to tailor information delivery based on individual preferences and usage patterns.Peter shares insights into building a world-class company culture in a remote or hybrid work environment, highlighting the significance of community and seamless communication. He discusses the company's focus on customer-centricity, actively listening to customers, and staying ahead of market trends to drive product development. Peter's leadership approach centers on servant leadership, continuous learning, and embracing discomfort to foster personal growth.The conversation explores leadership strategies, including hiring senior roles and managing internal talent aspirations. Peter emphasizes transparency in the hiring process, opening up internal opportunities before considering external candidates. He advocates for a culture that encourages failure as a pathway to growth and success, emphasizing the importance of attitude, aptitude, and empathy in leadership. Overall, Peter's leadership philosophy revolves around serving the team, fostering a culture of curiosity, and treating people with respect and transparency.Enjoy!In This Episode You'll Learn:Why Appspace makes use of a hybrid model, allowing employees the choice to work from home or in the office, and the importance of providing options for a diverse, geographically dispersed workforce. (8:24)The importance of community and seamless communication in building a world-class company culture, especially in a remote or hybrid work environment. (9:56)Why Appspace focuses on being customer-centric, actively listening to customers and staying ahead of market trends to drive product development. (21:23)Peter's leadership approach, centering on servant leadership, serving the team and fostering personal growth among employees. (23:26)Appspace's transparent hiring practices, opening up internal opportunities before considering external candidates for senior roles. (24:56)Why Peter believes embracing failure is a pathway to growth and success, the importance of taking on challenges and learning from setbacks. (28:53)Why Peter's leadership philosophy is built on continuous learning and curiosity, as well as the importance of staying curious and learning something new every day. (28:53)Peter's guide to path to success, including having the right attitude, aptitude, and treating people with empathy and respect. (29:51)And much more...Resources:Connect with Peter: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most...

In today's episode of the Second in Command podcast, Cameron discusses the unconventional journey from COO to CEO, emphasizing that a mere fraction, possibly 5% of COOs, possess the entrepreneurial spirit necessary for transitioning into CEO roles. Highlighting his own path as a serial entrepreneur from a young age, Cameron outlines the unique experiences that shaped his capabilities to scale businesses effectively. His tenure at various entrepreneurial ventures, including a significant role at College Pro Painters and as COO at 1-800-GOT-JUNK?, demonstrates the critical interplay between entrepreneurial instinct and the disciplined application of systems and processes for business growth. This backdrop sets the stage for understanding the nuanced leadership dynamics in fast-growing companies.The conversation explores the specific challenges and mental shifts required for COOs aspiring to CEO positions. Cameron draws an analogy to blue and pink jobs to illustrate the necessity for COOs to delegate traditional operational tasks and adopt roles that may initially seem unfamiliar or trivial. This transition, according to Cameron, is crucial for scaling operations and necessitates a focus on vision, culture, and strategic leadership rather than the minutiae of day-to-day operations. The conversation touches on the importance of CEOs asking the right leadership questions that drive system improvements and strategic oversight, rather than getting bogged down in operational details. This shift in perspective is essential for nurturing a conducive environment for business growth and innovation.Cameron also imparts a resonant message about the essence of leadership and the fundamental goal of any business venture. He asserts that beyond the operational excellence and strategic foresight, genuine care for the well-being of employees is paramount. By prioritizing the human element and showing authentic concern for employees' lives beyond their work roles, leaders can inspire unwavering loyalty and commitment. This, Cameron believes, is the ultimate key to building successful and resilient organizations. The episode closes with a reminder of the transience of business achievements compared to the lasting impact leaders can have on the lives of those they work with.Enjoy!In This Episode You'll Learn:The rarity of COOs transitioning into CEO roles, noting that only a small percentage have the entrepreneurial DNA to do so. (0:59)Cameron's journey of entrepreneurship from a young age and how this shaped his success in various leadership roles, emphasizing the value of entrepreneurial thinking and systems in scaling businesses. (3:42)The necessity for leaders, especially those transitioning from COO to CEO, to delegate traditional tasks and focus on roles that drive company culture and vision. (5:29)The importance of CEOs asking the right leadership questions to ensure systemic efficiency and prevent operational pitfalls. (9:56)Why CEOs should limit their direct reports and focus primarily on vision, culture, and strategic trends. (11:39)Why genuinely caring for employees' well-being is what ultimately builds a successful company. (12:27)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The

In today's episode of the Second in Command podcast, Cameron is joined by Dan Alia, COO of The Speaker Lab and COO Alliance member, exploring his journey from corporate roles to entrepreneurial ventures. Dan discusses the transition from managing large teams in Fortune 500 companies to leading in a 100% virtual, communication-centric environment. He emphasizes the importance of intentional culture-building in remote settings, highlighting his company's focus on work-life balance and leading by example. Dan also shares insights on scaling a business beyond a single revenue stream, discussing strategies like acquisitions and expanding service offerings to support speakers.The conversation explores Dan's leadership evolution, from building a foundation to delegating responsibilities and empowering leaders within the organization. He discusses the challenges of hiring specialists and experts while ensuring existing team members feel valued and supported. Dan reflects on the importance of continuous learning and adaptation, citing his experience in HR management as an example of recognizing the need for specialized roles to drive organizational growth. Through his journey, Dan embodies a philosophy of embracing challenges as learning opportunities and constantly evolving to meet the demands of a changing business landscape.Dan's insights offer a valuable perspective on leadership, culture, and growth in the modern business world. His journey underscores the importance of adaptability and proactive decision-making in navigating the complexities of scaling a business. By prioritizing culture, empowering team members, and embracing new opportunities, Dan exemplifies a leadership approach that fosters growth, innovation, and long-term success.Enjoy!In This Episode You'll Learn:How to foster a strong culture in a 100% virtual company, emphasizing effective communication and creating a sense of community. (15:48)The importance of evolving leadership skills, from reactive learning to proactive strategy development, and the value of empowering leaders to empower their teams. (28:37)Strategies for scaling a business, such as diversifying revenue streams through acquisitions, expanding service offerings, and focusing on delivering more value to customers. (27:03)The challenges of hiring senior specialists and experts while maintaining a cohesive team, and how to communicate the value of new hires to existing team members. (35:14)The importance of optimizing processes and automation before resorting to hiring more people, and how to quantify the impact of new hires on revenue and growth. (37:31)Dan's philosophy of viewing challenges as opportunities for growth, and how to extract valuable lessons from every experience to drive personal and professional development. (40:59)And much more...Resources:Connect with Dan: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – <a href="https://investinyourleaders.com/" rel="noopener...

In today's episode of the Second in Command podcast, Cameron emphasizes the crucial role of leveraging AI in today's business operations and marketing strategies to ensure growth and profitability. He highlights that the risk of losing jobs to AI mainly falls on those who fail to integrate AI into their current roles. Drawing from his experience with a significant loss in company valuation during the internet bubble, Cameron underscores the importance of building real businesses with sustainable models. He recounts the stark transition from a $64 million valuation to just $3 million due to market crash, illustrating the volatility of relying on inflated valuations without underlying profitability.Further discussing the parallels between the early internet era and the current AI surge, Cameron suggests that while we might be on the brink of another bubble, there is a significant opportunity for companies and individuals who adeptly utilize AI to enhance their operations. He advocates for a culture of AI experimentation within companies, encouraging employees to explore AI tools to find innovative applications in their work. Additionally, Cameron touches on the evolving role of COOs in leveraging networks and communities for knowledge sharing and collaboration, particularly in leveraging technology and global talent. This, he argues, is key to navigating the complexities of modern business environments, where learning from diverse industries and integrating AI effectively could set the foundation for future success.Enjoy!In This Episode You'll Learn:The importance of integrating AI into business operations and marketing to drive profitability and growth. (0:00)Why moving beyond speculative valuation towards building businesses with actual profitability and sustainable models is critical. (0:51)The potential of AI to revolutionize business practices in a manner similar to the early internet. (2:18)Why businesses should allow employees to experiment with AI, integrating new tools into their workflows for efficiency and innovation. (2:36)The evolution of hiring practices, moving from local to global talent pools, enhancing diversity and capability in business operations. (4:39)How leadership roles, especially COOs, will evolve with the increasing integration of AI and global collaboration. (5:07)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Group MidrollCOO Alliance PREROLL

In today's episode of the Second in Command podcast, Cameron is joined by Lydia Kothmeier, the VP of Operations at Storyblok, discussing the company's journey from eight to 230 employees in four years. Despite the challenges of global expansion, remote work, and cultural differences in business practices, Storyblok has thrived. Lydia emphasizes the importance of clear communication, documentation, and building a strong team culture, especially in a fully remote setting.Lydia shares her strategies for managing a rapidly growing team, including limiting direct reports to eight people to ensure effective leadership. She emphasizes the value of feedback loops and giving team members autonomy to solve problems, believing that micromanaging stifles growth. Lydia also discusses the personal growth she has experienced, from learning new skills like information security to managing the complexities of a global business.In managing work-life balance, Lydia stresses the importance of disconnecting from work and spending time outdoors or engaging in sports. She also reflects on her early career, advising her younger self to delegate tasks earlier and accept that decisions must often be made with imperfect information. Overall, this episode provides valuable insights into scaling a company, managing remote teams, and personal growth as a leader.Enjoy!In This Episode You'll Learn:Why Storyblok leveraged an accelerator program in London to network with VCs and experts, and the importance of building a strong support network and utilizing resources for remote team success. (10:41)The challenges of navigating different tax laws and regulations across various countries, emphasizing the need for a solid finance team and trusted partners when expanding globally. (13:06)The importance of adaptability and self-management skills in a rapidly growing company. (18:37)The value of feedback loops in helping team members grow, showcasing how micromanaging can hinder development, encouraging leaders to trust their teams and give them space to innovate. (28:39)Lydia's approach to maintaining work-life balance, the importance of disconnecting from work and engaging in activities outside of the office to recharge and stay healthy. (30:05)And much more...Resources:Connect with Lydia: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Alliance PREROLLCOO Group Midroll

In today's episode of the Second in Command podcast, Cameron underscores the distinct yet complementary roles of CEOs and COOs, drawing parallels to the classic analogy of 'Men are from Mars, Women are from Venus'. He emphasizes the importance of understanding and embracing these differences to foster effective communication and collaboration between visionary leaders and integrators. Cameron, referencing his friendship with Gino Wickman, the author of "Traction" and creator of the Entrepreneurial Operating System (EOS), illustrates how recognizing and leveraging the unique strengths of each role can lead to unparalleled organizational synergy and efficiency.Expanding on the evolution of the COO role, Cameron explores the nuanced understanding required to match a COO's skills and personality with the specific needs of the entrepreneur and the current stage of the business. He likens the selection process to choosing a life partner, highlighting the importance of compatibility beyond mere experience or job title. This approach underscores a broader trend in leadership thinking, where the one-size-fits-all mentality is being abandoned in favor of a more tailored, strategic alignment between leaders and their roles within the organization's unique context.The discussion then shifts towards the overarching challenges and opportunities facing tech CEOs, stressing the need for adaptability and learning across different industries. Cameron suggests that the tech sector, known for its focus on growth and innovation, could benefit from a more grounded approach to business management, highlighting profitability and sustainable growth. By drawing on insights from a variety of industries and leadership styles, tech leaders can enrich their strategies with a more balanced view of success, blending innovation with the fundamentals of sound business practices. This nuanced perspective invites tech CEOs to rethink their approach to leadership in the rapidly evolving business landscape.Enjoy!In This Episode You'll Learn:The crucial differences between CEOs and COOs in perspective and approach to business, emphasizing the need for effective communication and collaboration.&nbsp; (1:00)The importance of adapting communication styles to suit different roles within the organization, particularly between visionary leaders and operational managers. (2:44)The changing dynamics of the COO role, stressing the importance of alignment between a COO's skills, personality, and the specific needs and stage of the business. (3:07)The key role of COOs in leading not just their direct reports but also other leaders within the organization, emphasizing skills in managing conflict, communication, and resources. (5:39)The unique characteristics and challenges of leadership within the tech industry, including the need for profitability and sustainable business practices. (6:44)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Alliance...

In today's episode of the Second in Command podcast, Cameron is joined by Suzanne Robb, the COO of Alloy Personal Training, as she discusses the profound impact of gratitude on stress reduction and overall well-being. Highlighting her journey both personally and professionally, Suzanne shares insights into her experience in the fitness industry and the evolution of Alloy, from its roots in one-on-one personal training to a successful franchise model. She emphasizes the importance of serving others and the organizational focus on maintaining a family-oriented culture, which has been central to Alloy's philosophy since its inception.Suzanne explores the challenges and strategic decisions involved in franchising, particularly the complexities that arose during the COVID-19 pandemic. The conversation reveals how Alloy managed to navigate the turbulent times by adapting its business model to meet new health guidelines, proving advantageous as they expanded their franchise. Suzanne explains the critical role of comprehensive support systems for franchisees, which include rigorous training and ongoing operational guidance to ensure consistency and quality across locations.Cameron and Suzanne also discuss the personal dynamics and professional relationship between Suzanne and Alloy's CEO, Rick Mayo. She describes how their complementary skill sets have facilitated effective leadership and the division of responsibilities within the company. This partnership has enabled Alloy to innovate while staying true to its core values, ultimately fostering a robust business model that prioritizes franchisee success and customer satisfaction. The episode not only provides a look into Alloy's operational strategies but also underscores the importance of leadership, culture, and adaptation in the face of industry challenges.Enjoy!In This Episode You'll Learn:How practicing gratitude can significantly reduce stress and foster a positive outlook, even during challenging times. (0:00)Suzanne's role in transforming Alloy Personal Training into a franchising success. (1:06)How Alloy navigated the initial impacts of the COVID-19 pandemic, focusing on the challenges of opening new franchises during such turbulent times. (7:26)The extensive support systems Alloy provides to its franchisees, from real estate acquisition to ongoing operational guidance. (14:05)The importance of employee onboarding and nurturing a positive company culture. (18:27)The challenges of managing corporate-owned locations alongside franchise operations. (21:03)How Alloy manages the stages of franchisee relationships, especially when expectations are not met. (22:14)The dynamic between Robb and CEO Rick Mayo, and how their complementary skills contribute to effective leadership and business growth. (26:24)And much more...Resources:Connect with Suzanne: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – <a...

In today's episode of the Second in Command podcast, Cameron discusses the crucial aspect of delegation and praise within a successful organization. He advocates for leaders to focus on training and empowering their teams rather than getting bogged down in day-to-day tasks, suggesting that effective leadership involves growing team members by giving them the skills and confidence needed for their roles. Highlighting the importance of recognition, he shares the anecdote of Howard Behar, a former president of Starbucks, who dedicated hours each week to writing personal thank you notes to employees, demonstrating the power of acknowledging individual achievements and the impact of a systematic approach to appreciation.Further exploring the nuances of effective praise, Cameron discusses the importance of specificity in feedback. Drawing parallels between leadership and parenting, he argues that immediate and detailed praise not only acknowledges good work but also reinforces desired behaviors and company values. Cameron’s advice extends beyond simple acknowledgments, stressing the significance of linking praise to specific actions and core values to foster a culture of recognition and growth. This approach, as underlined by the comparison to parenting strategies, shows the universal applicability of clear communication, timely feedback, and the cultivation of strong relationships — whether in the context of family or business.Enjoy!In This Episode You'll Learn:The significance of delegating tasks to team members who may not initially have the skills for them. (0:00)The importance of recognizing employees' achievements and the positive impact of making appreciation a regular part of a leader's schedule. (1:00)The value of adopting situational leadership by being present and attentive, constantly looking for opportunities to acknowledge good work, and ensuring feedback is a part of their daily routine. (1:00)The importance of being specific in your praise, employing detailed feedback on what exactly was done well, which reinforces positive behaviors and makes the praise more meaningful. (3:14)Why praising team members for living up to the company’s core values in specific situations not only celebrates their success but also reinforces the company culture and values among the team. (3:29)How leadership feedback compares to parenting, emphasizing immediate and specific praise for actions done right and quick, constructive feedback for mistakes. This continuous coaching approach helps in the effective growth of team members. (3:29)Why many strategies effective in parenting, such as clear communication and immediate feedback, are also applicable and beneficial in leadership roles. (4:24)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Group MidrollCOO Alliance PREROLL

In today's episode of the Second in Command podcast, Cameron is joined by Kate Parker, COO of the data privacy infrastructure company Transcend, as she shares insights into her professional journey and the evolution of Transcend. Kate discusses the unique challenges and strategies of operating within the data privacy sector, particularly highlighting the company's innovative approach to handling user data at the code layer. This technology-centric focus, she explains, allows for increased resource efficiency and improved compliance, which are critical as data privacy regulations continue to intensify globally. Her prior experiences at Google and Uber shaped her understanding of the interplay between regulatory frameworks and technology, making her a pivotal figure in guiding Transcend's mission.During the conversation, Kate elaborates on Transcend's competitive strategy, particularly against the established player OneTrust. She emphasizes the importance of technological superiority and customer-centric product development, which have been instrumental in differentiating Transcend in the marketplace. This strategy not only positions Transcend as a next-generation platform in the data privacy industry but also aligns with their goal to meet the rapidly evolving needs of global brands concerning data privacy.Kate also reflects on her personal growth and the operational adjustments required in transitioning from large corporations like Google and Uber to a startup environment. She notes the importance of strategic clarity and resource allocation in smaller, growth-oriented companies. Kate shares anecdotes from her past roles, highlighting how her experiences in global markets and crisis communications have informed her leadership at Transcend. The episode not only provides a deep dive into Transcend’s strategic operations but also showcases Kate’s leadership philosophy, deeply influenced by her background in competitive athletics and her commitment to integrity and problem-solving in business practices.Enjoy!In This Episode You'll Learn:How Kate leverages her experience at companies like Google and Uber to drive Transcend's mission in the data privacy sector. (0:00)The concept of the "bar raising program" used at Transcend, originally inspired by practices at Uber, which helps ensure that new hires are better than at least half of the existing team members, thereby continuously improving team quality and performance. (9:36)How Transcend's focus on customer feedback and technological innovation enables them to compete against established players like OneTrust, and why being a technology-first platform is crucial in the data privacy industry.(20:14)The significance of clear communication in leadership roles at tech companies, which aids in aligning internal strategies and enhancing decision-making processes. (25:17)The lessons Kate learned from global exposure at Google and Uber, and how adopting a perspective that anticipates differences across markets can lead to more effective business strategies. (28:12)The challenges of transitioning from large corporations to a startup environment, focusing on strategic clarity and effective resource use, critical for navigating the early stages of company growth. (33:00)How maintaining a consistent set of personal values helps Kate navigate bureaucracy and maintain focus on strategic goals. (35:17)And much more...Resources:Connect with Kate: Website | LinkedInConnect with Cameron: <a href="https://www.cameronherold.com/?_fs=16369989341-15088831188" rel="noopener noreferrer"...

In today's episode of the Second in Command podcast, Cameron discusses the necessity for companies and their CEOs to rapidly evolve their strategies and skill sets amidst changing market conditions, technological advancements, and economic challenges. He points out the drastic changes occurring within companies due to AI, the global workforce, and shifting economic situations, highlighting the urgency for businesses to grow their people faster than ever before. This rapid development is essential for adapting to the new realities where job roles are continuously evolving, and the external rate of change outpaces internal adaptations, potentially leading to obsolescence. Cameron stresses the importance of developing employees' skills, confidence, and professional networks to navigate these changes effectively, drawing an analogy to the integrated growth paths of skills and confidence, paralleled with expanding one's network.Cameron further explores the strategies CEOs must adopt to lead through these turbulent times, underlined by a period of quasi-stagflation not seen in over a decade. This scenario demands a stronger grasp of financial management and the ability to make swift, informed decisions to maintain growth and stability. Highlighting the criticality of leadership in fostering an environment of learning and adaptation, he suggests practical methods for leveraging resources to enhance employee capabilities in leadership, project management, and other essential skills. By focusing on developing a culture of continuous improvement, gratitude, and leveraging learning opportunities, Cameron outlines a comprehensive approach for CEOs to not only navigate but thrive amidst challenges, underscoring the need for a balanced investment in employee development and organizational agility.Enjoy!In This Episode You'll Learn:The necessity of preparing companies and their workforce for the fast-paced changes due to AI, global workforce shifts, and economic variations. (0:00)Cameron's strategy for developing employees by enhancing their confidence, skills, and professional networks, ensuring they are well-equipped to handle the changes and challenges in their jobs. (0:00)Insights into leading through tough economic times, including quasi-stagflation, and why understanding the financials and having a strong grasp on decision-making is more critical now than ever for CEOs. (1:24)The significance of leadership skills in navigating uncertain economic and market conditions, the importance of adaptability, decision-making, and fostering employee growth. (1:24)How companies can stay ahead by adopting technology, utilizing AI, and effectively managing hybrid workforces to foster innovation and efficiency. (1:26)The methods for accelerating skill development in employees, focusing on leadership, project management, and other executive skills to lead teams effectively. (1:30)The impact of fostering a positive work environment through praise, gratitude, and recognition, and how it contributes to employee confidence and productivity. (6:48)How investing in employee development, such as coaching and training capabilities, can leverage organizational growth and adaptability in changing times. (6:48)And much more..Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book <a href="https://www.amazon.com/Meetings-Suck-Elements-Business-Valuable/dp/1619614146/ref=mp_s_a_1_1?ie=UTF8&amp;qid=1533884847&amp;sr=8-1&amp;pi=AC_SX236_SY340_QL65&amp;keywords=meetings+suck&amp;dpPl=1&amp;dpID=41WTP396pGL&amp;ref=plSrch" rel="noopener...

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Seif El Hakim, host of the Aplha Talks podcast. During the episode, they explore the nuances of leadership, entrepreneurship, and personal growth. Cameron shares his journey and the lessons learned from decades of business experience, emphasizing the importance of adapting leadership styles to fit the situation at hand. For Cameron, success goes beyond the confines of business achievements; it encompasses personal growth, relationships, and well-being. He passionately discusses the concept of situational leadership, urging leaders to tailor their approach based on the employee and the task, thereby fostering a nurturing and effective work environment.Cameron also addresses the importance of building a strong foundation in any business through effective delegation, the cultivation of a learning mindset, and the significance of having a vivid vision for the company's future. He touches on the challenges entrepreneurs face, such as the tendency to take on too much personally instead of delegating tasks to others. Cameron stresses the need for entrepreneurs to become self-driven learners, continuously seeking personal and professional development to steer their companies toward success.The most poignant part of the conversation revolves around Cameron's reflections on life, success, and the fleeting nature of time. He shares personal anecdotes to illustrate how moments with loved ones and personal happiness are paramount, overshadowing professional achievements. He encourages listeners to explore the world and cherish human connections, reminding them that, in the end, the journey and the relationships we foster along the way are what truly matter. The message is clear: while pursuing entrepreneurial success, one must not lose sight of the essence of life—connection, exploration, and the joy found in the journey itself.Enjoy!In This Episode You'll Learn:How adapting your leadership style to match the specific needs and projects of your employees can significantly enhance team effectiveness and project outcomes. (0:00)How personal growth, relationships, and well-being contribute to a more holistic definition of success. (1:01)The concept of creating a detailed, compelling vision for your company's future, and how this can align and inspire your team towards shared goals. (27:42)The common struggles entrepreneurs face, including the emotional toll of leadership and the importance of community and vulnerability. (32:29)Cameron's personal realization of the importance of balancing professional success with meaningful personal relationships. (40:28)The importance of being a self-driven learner to continuously improve your skills and adapt to the ever-changing business landscape. (43:55)The dynamic partnership between a CEO and COO, and how this relationship is crucial for business growth. (44:42)Why many entrepreneurs struggle with delegation and how mastering this skill can free up your time, reduce stress, and empower your team. (47:32)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most...

In today's episode of the Second in Command podcast, Cameron explores the crucial role of directly addressing the potentially detrimental behavior of CEOs, especially their tendency to be overly controlling. He likens this to the tale of the emperor's new clothes, emphasizing the importance of honest feedback to help CEOs realize how their actions may be counterproductive. Cameron stresses the necessity of communicating such insights privately and tactfully, to appeal to the CEO's aspirations and to prevent defensive reactions. This approach aims to make the CEO aware of the impact of their behavior on the company's success and their personal reputation, encouraging a more open-minded attitude towards change.In a separate but related insight, Cameron shares the genesis of The COO Alliance, an initiative born out of his experiences as a second-in-command feeling out of place among entrepreneurs at various events. The Alliance serves as a global community for seconds-in-command to exchange knowledge, build networks, and gain confidence, away from the overshadowing presence of CEOs. This environment fosters growth and learning among these vital yet often overlooked corporate figures, enabling them to better manage and complement the entrepreneurial spirit. The episode underscores the delicate balance required in guiding COOs without quenching their inherent innovativeness and drive, highlighting the nuanced role of second-in-commands in steering companies towards success.Enjoy!In This Episode You'll Learn:How direct and honest feedback is crucial for CEOs to realize the negative impact of their controlling behavior on the company's success and their personal image. (0:00)Cameron's motivation for starting The COO Alliance, stemming from his personal experiences of feeling out of place at entrepreneur-focused events. (0:58)The critical role that the second-in-command plays in balancing the CEO's entrepreneurial spirit with practical business operations. (0:58)The significance of addressing sensitive issues privately and tactfully with CEOs to avoid defensive reactions and encourage receptiveness to change.&nbsp; (2:44)The strategy of waiting for the right moment to provide feedback to CEOs, based on their readiness to learn and adapt. (4:46)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

In today's episode of the Second in Command podcast, Cameron is joined by Adam Blankenship, COO of BlueGrace Logistics, as he shares valuable insights into leadership, company culture, and the dynamic growth of his company. He discusses the critical role trust and loyalty play within a team, highlighting how his approach to keeping promises and delivering on commitments has been a key to success. Adam's journey from the head of sales to the COO of a billion-dollar revenue company is a testament to his strategic foresight and the ability to scale a business effectively. He emphasizes the importance of understanding the bigger picture of the business, not just the specifics of one's role, to lead a company strategically.The conversation also explores the challenges and opportunities brought about by significant transitions, such as the investment from Warburg Pincus and the impact of COVID-19. Adam candidly shares the lessons learned from navigating these waters, particularly the importance of adaptability and making tough decisions for the long-term benefit of the company. He reflects on the journey of transforming BlueGrace from a sales-driven organization to a comprehensive logistics provider with a robust strategic direction, illustrating how overcoming operational and cultural challenges has been crucial to their success.Adam's personal growth as a leader is another focal point of the discussion. He credits a continuous learning mindset, the practice of challenging ideas, and the ability to adapt to the company's evolving needs as key factors in his development. The emphasis on core values and the deliberate efforts to break down silos within the organization are highlighted as foundational elements that have shaped the company's culture and operational effectiveness. Adam's reflections offer valuable lessons on leadership, the importance of a cohesive vision, and the relentless pursuit of improvement, both personally and organizationally.Enjoy!In This Episode You'll Learn:How Adam emphasizes trust and loyalty as the bedrock of a successful team and company culture. (1:01)The journey of BlueGrace Logistics from a $60 million to a billion-dollar company under Adam's leadership, and the strategic decisions involved in such significant growth. (3:13)How BlueGrace Logistics navigated major transitions, including a substantial investment from Warburg Pincus and the impact of COVID-19. (15:57)Adam's approach to personal growth through continuous learning and challenging himself. (28:05)The strategies employed by BlueGrace Logistics to break down silos and ensure that all parts of the company are aligned and working towards common goals. (31:45)How Adam navigates tough decisions, especially around people and strategic direction, balancing data with core values. (35:45)How BlueGrace Logistics' core values are integral to their company culture and success. (37:18)And much more...Resources:Connect with Adam: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The...

In today's episode of the Second in Command podcast, Cameron is joined by Adam Blankenship, COO of BlueGrace Logistics, as he shares valuable insights into leadership, company culture, and the dynamic growth of his company. He discusses the critical role trust and loyalty play within a team, highlighting how his approach to keeping promises and delivering on commitments has been a key to success. Adam's journey from the head of sales to the COO of a billion-dollar revenue company is a testament to his strategic foresight and the ability to scale a business effectively. He emphasizes the importance of understanding the bigger picture of the business, not just the specifics of one's role, to lead a company strategically.The conversation also explores the challenges and opportunities brought about by significant transitions, such as the investment from Warburg Pincus and the impact of COVID-19. Adam candidly shares the lessons learned from navigating these waters, particularly the importance of adaptability and making tough decisions for the long-term benefit of the company. He reflects on the journey of transforming BlueGrace from a sales-driven organization to a comprehensive logistics provider with a robust strategic direction, illustrating how overcoming operational and cultural challenges has been crucial to their success.Adam's personal growth as a leader is another focal point of the discussion. He credits a continuous learning mindset, the practice of challenging ideas, and the ability to adapt to the company's evolving needs as key factors in his development. The emphasis on core values and the deliberate efforts to break down silos within the organization are highlighted as foundational elements that have shaped the company's culture and operational effectiveness. Adam's reflections offer valuable lessons on leadership, the importance of a cohesive vision, and the relentless pursuit of improvement, both personally and organizationally.Enjoy!In This Episode You'll Learn:How Adam emphasizes trust and loyalty as the bedrock of a successful team and company culture. (1:01)The journey of BlueGrace Logistics from a $60 million to a billion-dollar company under Adam's leadership, and the strategic decisions involved in such significant growth. (3:13)How BlueGrace Logistics navigated major transitions, including a substantial investment from Warburg Pincus and the impact of COVID-19. (15:57)Adam's approach to personal growth through continuous learning and challenging himself. (28:05)The strategies employed by BlueGrace Logistics to break down silos and ensure that all parts of the company are aligned and working towards common goals. (31:45)How Adam navigates tough decisions, especially around people and strategic direction, balancing data with core values. (35:45)How BlueGrace Logistics' core values are integral to their company culture and success. (37:18)And much more...Resources:Connect with Adam: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get...

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Adi Klevit, host of the Systems Simplified podcast. During their conversation, Cameron explores the intricacies of leadership, the dynamics between CEOs and their seconds-in-command, and the importance of strategic delegation and efficient time management for organizational growth. Cameron shares insights from his extensive experience, emphasizing the need for CEOs to focus on their strengths and delegate tasks that drain their energy. He highlights the concept of the 'vivid vision' — a detailed description of a company's future state, which aligns the organization's efforts towards common goals. This approach not only enhances strategic planning but also fosters a stronger collaboration between the CEO and COO, ensuring that both roles complement each other effectively for the company's success.The discussion also explores common mistakes leaders make, such as neglecting to listen to key team members or failing to focus on core activities that drive growth. Cameron candidly shares a pivotal moment from his tenure at 1-800-GOT-JUNK?, where ignoring financial warnings from the VP of Finance nearly led to bankruptcy. This experience underscores the critical need for leaders to be receptive and adaptable, ensuring they're not just driving forward with vision but also listening to feedback and cautionary advice. Moreover, Cameron stresses the importance of being the Chief Energizing Officer, infusing the workplace with positive energy and gratitude, which in turn cultivates a motivated and productive workforce.Towards the end, Cameron offers practical strategies for enhancing time management and delegation within organizations. By focusing on tasks that align with one's strengths and delegating others, leaders can free up time for strategic thinking and employee development. He also touches on the value of teaching and mentoring as crucial leadership skills, suggesting that effective leaders should allow team members to learn through observation and participation, rather than traditional direct instruction. Cameron's insights into creating systems for scaling businesses, coupled with his emphasis on the importance of leadership development, provides a compelling blueprint for organizational success. Through his various initiatives, including the COO Alliance and leadership courses, Cameron continues to equip business leaders with the tools and knowledge they need to navigate the complexities of growth and change in today's dynamic business environment.Enjoy!In This Episode You'll Learn:How crafting a detailed, four- or five-page vivid vision can align your organization towards common goals, ensuring everyone is working towards the same future state of the company. (0:59)The significance of having complementary skills and core values between the CEO and COO, creating a yin and yang partnership that leverages each other's strengths for the betterment of the organization. (2:19)The "Invest in Your Leaders" course, which covers 12 critical skills used by managers daily. (17:32)Strategies for running effective meetings and managing emails that can save you hours each day, leading to better time management and a more productive work environment. (18:48)Insights from Cameron's personal experiences on the mistakes leaders commonly make, such as not listening to team members or lacking focus, and how these can have detrimental impacts on the company's success. (22:42)The critical few versus the important many, and how focusing on tasks that align with your strengths while delegating others can significantly improve productivity and operational efficiency. (37:06)How businesses often overcomplicate operations and how applying systems thinking can simplify processes, save time, and reduce costs,...

In today's episode of the Second in Command podcast, Cameron is joined by Brian Littlefield, co-founder and Chief Product Officer of Jocko Fuel, as he shares his entrepreneurial journey and the strategic decisions that led to the company's success in the highly competitive energy drink and nutritional supplement industry. Brian discusses the initial challenges of balancing roles and leveraging each co-founder's strengths, emphasizing the importance of recognizing and admitting one's own limitations. His narrative underlines the transformative impact of partnering with Pete Roberts and Jocko Willink, highlighting how their unique skill sets and leadership styles contributed to Jocko Fuel's growth and innovation in product development, particularly within the niche of clean, health-focused ingredients.The discussion explores the intricacies of navigating the business landscape, from managing direct-to-consumer strategies to expanding into retail spaces like Vitamin Shoppe and utilizing Amazon for broader reach. Brian articulates the company's strategic approach to growth, including their cautious entry into the retail domain, the significance of understanding and leveraging Amazon's platform, and the importance of subscription-based models for sustaining long-term customer relationships. His insights reveal a nuanced understanding of market dynamics, emphasizing the necessity of a strong foundation in direct-to-consumer sales before venturing into retail, to mitigate margin dilution and enhance brand recognition.Reflecting on personal growth and leadership, Brian shares the evolution of his role within Jocko Fuel, transitioning from operational duties to focusing on his passion for product development. He candidly discusses the lessons learned in leadership, such as the value of patience, humility, and the ability to delegate, underscoring the importance of building a competent team and fostering a culture of trust and empowerment. His journey epitomizes the essence of entrepreneurial growth, not just in terms of business success, but also in the personal development that comes with navigating the challenges of co-founding a leading company in the wellness industry.Enjoy!In This Episode You'll Learn:How Brian navigated the challenges of working with a co-founder, finding balance in their roles, and leveraging each other's strengths to drive the company's success.Jocko Fuel's journey to innovation in the crowded energy drink and nutritional supplements market, focusing on clean ingredients and a holistic approach, rooted in personal experiences and the quest for health and wellness.Insights into strategic market expansion, starting from a niche manufacturing company to becoming a recognized brand in the functional foods and beverages space.The strategic decision-making process behind entering retail spaces and online markets like Amazon.How Jocko Fuel has built a strong brand identity through authentic messaging and strategic marketing, focusing on their unique value proposition in the health and wellness sector.The importance of subscription-based models for sustaining long-term customer relationships and driving revenue, with over 50% of Jocko Fuel's customers on recurring subscriptions.Brian's personal growth as a leader, the challenges of scaling a team, and the shift towards focusing on areas of passion and expertise.How Jocko Fuel adapted to remote work, maintaining team connectivity, and the importance of face-to-face interactions in fostering team spirit and collaboration across remote teams.And much more...Resources:Connect with Brian: Website | <a href="https://www.linkedin.com/in/brian-littlefield-52933450/" rel="noopener...

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Susan Drumm, host of The Enlightened Executive podcast. During the episode, Cameron discusses his passion for enhancing leadership within companies. He highlights the importance of CEOs investing in their leadership teams, notably their second in command, to foster substantial business growth. Through his company, The COO Alliance, and his innovative course, "Invest in Your Leaders," Cameron aims to equip senior management with the necessary tools for success, emphasizing the transformative power of learning from peer environments over traditional educational systems.Cameron introduces the concept of the "Vivid Vision," a powerful tool he created to clarify and communicate a company's future state in a detailed, four-to-five-page document. This vision, crafted by the CEO, encapsulates all aspects of the company three years down the line, serving as a north star for the leadership team to strategize and operationalize. By drawing a parallel to constructing a home, he illustrates the necessity of a clear vision to guide the execution of strategies, bypassing the inefficiencies of traditional mission statements. This approach ensures that everyone in the organization aligns with the CEO's vision, fostering a cohesive effort towards common goals.The episode further explores Cameron's personal growth strategies and his philosophy on leadership development. Emphasizing the importance of focusing on one's unique abilities and delegating lesser tasks, he advocates for continuous learning targeted at immediate needs and projects. He criticizes the traditional education system and generic business advice for their lack of applicability and encourages leaders to cultivate their teams' strengths and capabilities. By adopting this tailored approach to personal and team development, Cameron believes that leaders can more effectively drive their organizations toward success, making his insights invaluable for CEOs and entrepreneurs looking to scale their businesses.Enjoy!In This Episode You'll Learn:The value of learning from peer environments over traditional educational systems. (1:39)The podcast highlights the critical role that second-in-command figures, like COOs, play in supporting the CEO and driving the company's vision forward. (3:26)The concept of a "Vivid Vision," a detailed 4-5 page document that outlines the company's future as envisioned by the CEO. - Cameron Herold (5:30)The importance of focusing on one's unique abilities and delegating tasks that fall outside of these strengths. (17:08)A common blind spot among CEOs: the focus on self-growth rather than developing their leadership teams. (27:53)The inefficiency of consuming random business advice, and the importance of targeted learning — focusing on acquiring knowledge that is directly relevant to current projects or challenges. (30:25)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this...

In today's episode of the Second in Command podcast, Cameron is joined by Tommy Lonergan, a key figure behind the Travel Like Tommy brand and Freedom Travel business, as he shares insights on how he helps individuals and companies optimize their credit card points for travel and cashback rewards. With years of experience in travel hacking, Tommy has developed strategies for maximizing credit card benefits, allowing for first-class travel experiences and significant cash back. He elaborates on the importance of selecting the right credit cards for specific spending categories, such as advertising and travel, to amplify point earnings which can then be strategically redeemed for high-value travel experiences.The conversation explores the operational aspects of Tommy's business, discussing the team's remote work dynamics and the concierge-style service they offer. This service includes managing clients' travel plans from start to finish, ensuring personalized and hassle-free experiences. Tommy emphasizes the importance of leveraging a mix of organic growth, strategic advertising, and client referrals to scale the business. The discussion also touches on the logistical challenges and solutions in running a service that demands attention to detail and constant communication across different time zones.Finally, the episode highlights Tommy's entrepreneurial journey, from his initial hesitation to pursue his passion for travel hacking to the successful establishment of his business. He reflects on the importance of overcoming the fear of failure and the value of taking risks to realize one's dreams. His story is a testament to the power of turning a personal passion into a thriving business that not only generates income but also delivers exceptional value to its clients by transforming the way they travel.Enjoy!In This Episode You'll Learn:How to leverage credit cards like the Amex Business Platinum and Gold cards for maximizing points through spending in categories such as advertising, which can be exchanged for first-class travel or significant cashback. (2:45)The importance of developing strong individual brands within a business context to attract and retain clients. (8:10)How to effectively use accumulated points for travel, focusing on finding the best redemption options that offer the highest value per point. (28:59)Effective methods for acquiring clients through organic growth, strategic advertising, and leveraging client referrals, including the significance of delivering high-quality service that leads to natural referrals. (36:38)The logistics and challenges of operating a remote team across different time zones, and how to manage client services effectively while maintaining flexibility in work locations. (36:37)Tommy's personal journey of overcoming the fear of failure and the importance of taking risks in entrepreneurship. (42:05)And much more...Resources:Connect with Tommy: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed...

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Hal Elrod, host of the Miracle Morning. Hal and Cameron discuss the profound insights gained from unique experiences, such as spending eight days meditating with monks in the Himalayas. They explore the importance of seeking simplicity and purpose in life, away from societal constructs of success and achievement. This conversation sheds light on how facing personal grief and embracing new life chapters can lead to transformative growth and understanding. Their discussion underscores the significance of stepping out of one's comfort zone and the power of meditation and connection in finding inner peace and clarity.The dialogue further explores the concept of creating a "vivid vision" for one's future, emphasizing the value of detailed planning in personal and professional realms. Cameron shares his method of visualizing life goals in various aspects, including personal well-being, relationships, and business, highlighting the importance of a three-year vision for achieving significant milestones. This approach encourages listeners to articulate their aspirations vividly, enabling them to reverse-engineer their goals into achievable steps. By sharing personal anecdotes, Cameron illustrates how a well-defined vision can guide life choices and foster motivation and accountability.The episode also addresses overcoming obstacles and maintaining motivation towards goal achievement. Cameron introduces the idea of expecting challenges as part of the journey, likening it to the inevitability of encountering a black swan. This mindset shift helps in approaching unforeseen difficulties with resilience and adaptability, rather than frustration. Both Hal and Cameron stress the importance of adhering to fundamental practices, such as the Miracle Morning savers, for sustained personal growth and success. They advocate for surrounding oneself with like-minded individuals and leveraging collective wisdom to navigate life's challenges.Enjoy!In This Episode You'll Learn:How unique experiences, such as meditating with monks in the Himalayas, can offer profound lessons in simplicity, presence, and healing from personal losses. (1:10)The importance of crafting a detailed, three-year vision for different facets of life, including personal, professional, and relationships, to guide decision-making and goal achievement. (8:10)Strategies for anticipating challenges and maintaining a resilient mindset to navigate through them, and the normalcy of encountering difficulties along the journey. (22:18)How implementing the Miracle Morning savers can set a strong foundation for personal growth and achievement by ensuring a productive start to the day. (37:23)The value of surrounding oneself with like-minded and motivated individuals to foster an environment of mutual growth and accountability. (35:43)Why success often lies in sticking to basic principles and fundamentals, rather than constantly seeking new, unproven methods. (37:23)The importance of learning to adapt to and embrace life's uncertainties as opportunities for growth, rather than sources of stress and anxiety. (31:50)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book <a href="https://www.amazon.com/Meetings-Suck-Elements-Business-Valuable/dp/1619614146/ref=mp_s_a_1_1?ie=UTF8&amp;qid=1533884847&amp;sr=8-1&amp;pi=AC_SX236_SY340_QL65&amp;keywords=meetings+suck&amp;dpPl=1&amp;dpID=41WTP396pGL&amp;ref=plSrch" rel="noopener noreferrer"...

In today's episode of the Second in Command podcast, Cameron is joined by Eliza Jackson, the Chief People and Administrative Officer for ButcherBox, as she dives into the intricacies of operational excellence and how it intertwines with a people-first culture within the company. Eliza describes ButcherBox's journey, especially during the challenging times of COVID-19, highlighting their direct-to-consumer meat delivery service's focus on quality, sustainability, and customer satisfaction. She emphasizes the importance of maintaining strong relationships with partners and ensuring a seamless logistics fulfillment process, which is crucial for subscription-based businesses. Eliza also touches upon the company's strategic decisions regarding outsourcing parts of the business and what they choose to keep in-house to uphold their high standards and mission.The conversation explores the innovative approach ButcherBox takes towards employee development and creating a positive work culture. Eliza introduces the concept of a "talent factory," where every employee's journey is seen as a pathway to personal and professional growth, supported by tailored coaching through partnerships with organizations like BetterUp. This, along with other initiatives like DEI committees and operational excellence programs, are parts of ButcherBox's efforts to ensure that their team is thriving, engaged, and aligned with the company's values and goals. The flexibility and adaptability demonstrated through their hybrid work model post-COVID are also discussed, showing ButcherBox's commitment to employee well-being and satisfaction.Eliza also shares insights on the role of AI in optimizing operations and enhancing the employee experience at ButcherBox. The company's proactive stance on incorporating AI tools for tasks like customer service and job description creation reflects their forward-thinking strategy. This integration aims to streamline processes, allowing employees to focus on higher-value work. Eliza's advice to her younger self about the importance of being open to various career paths and the power of change management encapsulates the spirit of continuous learning and adaptation that she champions at ButcherBox. Through her leadership, ButcherBox not only stands out for its product quality and service but also as a model for cultivating a supportive, innovative, and dynamic workplace.Enjoy!In This Episode You'll Learn:How ButcherBox's internal logistics and fulfillment teams play a crucial role in the company's success by maintaining strong relationships with partners and ensuring high-quality customer service. (1:54)How ButcherBox navigated the challenges posed by the pandemic, including shifting their business model and managing a significant increase in demand. (2:26)The strategies ButcherBox employs to foster employee development and satisfaction, including a unique coaching program through BetterUp. (9:18)ButcherBox's experience transitioning to a hybrid work environment during COVID-19, including the balance between remote and in-office work, and how they continue to cultivate a strong company culture in a hybrid setting. (32:07)How ButcherBox is integrating AI tools to optimize customer service and operational tasks, freeing up employees to focus on more strategic initiatives. (35:46)The critical role of change management in a fast-growing company and how understanding and implementing change management strategies can lead to more effective and resilient operations. (39:59)And much more...Resources:Connect with Eliza: Website | LinkedInConnect with...

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Mike Arce, host of the G.O.A.T. show. During the conversation, Cameron explores the essence of business leadership, highlighting the crucial role of the second-in-command, often overshadowed by the limelight on CEOs. He shares insightful strategies on scaling businesses without compromising their cultural integrity. Cameron underscores the importance of cultivating a motivated team, rather than solely relying on external motivators, and the necessity of a symbiotic relationship between the CEO and their second-in-command to foster a supportive and progressive company environment.Cameron passionately discusses his initiative, the COO Alliance, aimed exclusively at the professional development of second-in-commands, ensuring they have a platform for growth and learning that's distinct yet complementary to the entrepreneurial vision. This initiative, alongside his Second in Command podcast, seeks to illuminate the pivotal, yet often undervalued, contributions of these key figures in driving organizational success. Through sharing these platforms, Cameron aims to enhance the understanding and appreciation of the complex, behind-the-scenes orchestration required to scale businesses effectively.Furthermore, Cameron touches upon the transformative potential of technology in business and personal realms, citing examples from his personal experiences and broader technological advancements. He emphasizes the accelerating pace of innovation, from AI to the potential for telepathic communication, urging a shift in focus towards meaningful, forward-thinking discussions that can propel humanity forward. He concludes with a reflective note on the essence of life and business, advocating for a balance between professional pursuits and the fundamental human need for connection, joy, and fulfillment beyond the confines of work.Enjoy!In This Episode You'll Learn:Why the role of COO is crucial for the growth and success of a business. (3:20)How to build a company culture that strikes a balance between being driven and maintaining a healthy work environment. (4:42)Strategies for scaling your business without taking on debt or diluting equity. (7:27)The power of public relations and how it can be more impactful than traditional advertising. (28:01)The concept of nurturing entrepreneurial skills in children, emphasizing the importance of allowing them to pursue their interests and learn through doing. (54:14)The rapid advancement of technology, including AI, telepathic communication, and the potential of downloading human consciousness. (59:49)The importance of not taking work too seriously and finding joy in life beyond business achievements. (1:05:41)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

In today's episode of the Second in Command podcast, Cameron is joined by Michael Milam, COO of Dr. Bronner’s Magic Soaps. Michael shares insights into the company’s unique approach to leadership, emphasizing a conversational and inclusive style. He outlines the journey of Dr. Bronner’s from its modest beginnings to becoming a household name, highlighting the significance of the company’s commitment to ethical business practices, including its Fairtrade certification and dedication to ensuring all members of their value chain are treated with dignity and fairness. The discussion also touches on the operational challenges and successes Dr. Bronner’s has navigated, showcasing how they've maintained efficiency and growth through thoughtful leadership and strategic operational decisions.Michael provides an in-depth look at the operational strategies that have enabled Dr. Bronner’s to thrive, including the importance of being a generalist rather than a specialist in leadership roles. He discusses the pivotal role of post-mortem in improving systems and processes within the company, allowing them to scale efficiently while maintaining a high level of quality and service. Moreover, Michael reflects on the company's adaptability during challenging times, such as the COVID-19 pandemic, underscoring the strength of their supply chain relationships and their commitment to keeping essential products available to consumers.Michael also offers personal reflections and advice, emphasizing the value of trusting one’s instincts and the importance of embracing the unknown with confidence. He advocates for a leadership style that fosters creativity and innovation by not being afraid to start with a "terrifyingly white canvas." His message to young professionals and leaders alike is to not shy away from carving their own paths and to trust that meticulous attention to detail in the micro will lead to remarkable outcomes on a macro scale. The conversation sheds light on the operational excellence of Dr. Bronner’s, and it offers valuable lessons on leadership, ethical business practices, and the power of a strong company culture.Enjoy!In This Episode You'll Learn:How Dr. Bronner’s commitment to Fairtrade certification and ensuring all members of their supply chain are treated fairly has contributed to their operational success and brand loyalty. (11:27)How Dr. Bronner’s has managed to grow its revenue while maintaining a relatively small increase in workforce, focusing on operational efficiency, the strategic use of capital expenditure, and a culture of long-term employee retention. (28:41)The value of strong relationships with suppliers and the agility to shift operational strategies swiftly to meet consumer demand. (25:16)Michael's journey from a production manager to COO and how adopting a generalist approach and focusing on systemic thinking can lead to effective leadership in operations. (38:32)The importance of not being afraid of the unknown and trusting in your ability to navigate and shape your path. (48:11)Dr. Bronner’s unique company culture, including a 5-to-1 pay cap and how treating employees with respect and fairness contributes to the company’s high B Corp rating and success. (32:06)How Dr. Bronner’s manages to stay true to its brand promise by insourcing and ensuring that business practices align with their core values and mission. (45:08)And much more...Resources:Connect with Michael: Website | LinkedInConnect with Cameron: <a href="https://www.cameronherold.com/?_fs=16369989341-15088831188" rel="noopener noreferrer"

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and David and Stephen Flynn, hosts of the Happy Pear podcast. During the conversation, Cameron shares his evolved perspective on life, business, and personal growth. He emphasizes the importance of crafting a life of balance and pleasure, focusing on meaningful experiences over material possessions. Cameron highlights his shift towards enjoying explorations, such as visiting new places like Santiago, Chile, and embarking on adventures to Antarctica, rather than accumulating wealth and status symbols. This reflects a broader change in his life's direction, prioritizing experiences and personal connections over conventional measures of success.They discuss Cameron's business strategies and how he maintains growth and passion in his work while also seeking a balanced life. He mentions achieving his company's biggest month ever and making strategic decisions to work less by focusing on impactful projects and raising his coaching fees to reduce time-consuming commitments. This approach allows him to enjoy personal explorations while ensuring his business thrives. Cameron's focus is on helping entrepreneurs achieve their dreams, aligning his activities with his core purpose and a vivid vision for both his professional and personal life.Additionally, Cameron touches on the qualities that make a successful entrepreneur, including leadership, project management, and prioritization skills, among others. He challenges the traditional view of mental health conditions like bipolar disorder and ADHD, suggesting they can be advantageous for entrepreneurs due to their unique perspectives and energy. Cameron also offers practical advice for improving business operations, such as running effective meetings and structuring projects to realize a vivid vision for companies. His insights are aimed at fostering a supportive environment for entrepreneurial growth, emphasizing skill development and strategic focus to achieve success and fulfillment.Enjoy!In This Episode You'll Learn:The significance of aiming for progress rather than perfection, and the importance of appreciating small advancements in our daily routines and personal growth efforts. (0:00)The concept of a vivid vision, a detailed description of your life or business three years in the future, to guide decision-making and goal-setting. (1:03)The unique traits that predispose individuals to entrepreneurship, including bipolar traits and attention deficit disorder, and their potential as strengths rather than weaknesses. (2:30)The strategy of outsourcing tasks outside one's expertise to concentrate on areas where one has the most impact. (23:40)The value of starting the day with a structured morning routine, including silence, affirmations, visualization, exercise, reading, and journaling, to set a positive tone for the day. (28:59)Cameron's approach to growing his business while also making time for personal exploration and enjoyment. (38:19)Practical tips on improving meeting efficiency, such as starting on time, ending five minutes early, and booking meetings for half the intended duration to ensure focus and productivity. (45:46)Why entrepreneurs need to develop a broad set of skills, including leadership, project management, and prioritization, to navigate the complexities of business successfully. (45:46)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book <a...

In today's episode of the Second in Command podcast, Cameron is joined by Luke Martin, COO of A1 Garage Door Service, to discuss the secrets behind their remarkable growth and success. Luke shares the importance of assembling the right leadership team, combining industry veterans with fresh external perspectives to drive innovation and efficiency. He highlights the company's strategic expansion across 19 states, focusing on markets with strong economic indicators and housing growth, and emphasizes the unique approach A1 Garage takes towards customer service, leveraging technology and a customer-first mentality to stand out in the competitive home services market.Luke and Cameron explore the company's culture of investing in employee growth and happiness as a cornerstone for success. They discuss the innovative training programs that not only enhance technical skills but also foster leadership and customer engagement among technicians. This investment in people has been pivotal in navigating the challenges of rapid growth, ensuring A1 Garage Door Service remains a leader in the industry.The conversation also covers the evolution of A1's recruitment and training strategies, focusing on attracting individuals who are not only skilled but also possess the right attitude and passion for service. Luke's journey from owning a small business to becoming the COO of a major player in the garage door service industry serves as a testament to the power of embracing learning and leadership development at every level of an organization.Enjoy!In This Episode You'll Learn:The critical importance of combining internal knowledge with fresh external perspectives to drive business growth and innovation. (0:00)How A1 Garage Door Service selects new markets for expansion based on economic metrics, population, and housing growth, and the rationale behind focusing on specific geographical areas. (15:41)How technology and a unique approach to customer service differentiate A1 Garage from competitors, creating memorable customer experiences. (3:20)A1's commitment to employee development, including training programs that resemble trade schools, and how this investment contributes to the company's success. (27:43)The qualities A1 looks for in technicians and the importance of hiring for attitude and training for skill. (29:33)The challenges and lessons learned from operating in a hyper-growth phase, including the importance of having the right financial leadership in place. (29:59)How A1 has shifted its mission and vision to focus more on employee dreams and achievements, fostering a culture of growth and happiness. (32:55)Luke's journey towards adopting a culture of continuous learning and development, influenced by the company's CEO, Tommy. (33:56)The personal advice Luke would give to his 21-year-old self about the importance of early learning, finding passion, and making informed career choices. (40:12)And much more...Resources:Connect with Luke: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck:

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Jordan Harbinger, host of the Jordan Harbinger Show. During the conversation, Cameron demystifies the entrepreneurial journey, shedding light on the emotional roller coaster that business owners navigate. He candidly discusses the importance of embracing vulnerability, highlighting that it's okay to not always have everything figured out. From acknowledging the need for therapy to the power of expressing fears and seeking help, he emphasizes that both men and women can find strength in openness and vulnerability. The discussion explores the 'entrepreneurial roller coaster,' a concept that maps the highs and lows of entrepreneurship, illustrating the critical moments that define the journey.Jordan and Cameron explore the nuanced stages of this roller coaster, including the peaks of uninformed optimism and the valleys of crisis of meaning. They discuss how entrepreneurs can leverage each stage to their advantage, cautioning against certain actions like spending during peaks of optimism. The conversation also touches on the differences between how men and women handle the entrepreneurial journey, suggesting that a supportive network and sharing experiences can significantly ease the path.In a candid exchange, they reflect on personal experiences of hitting rock bottom and climbing back up, offering insights into the importance of self-care, setting boundaries, and the power of community support. This episode is a must-listen for entrepreneurs seeking to understand and navigate their own roller coaster journeys, offering valuable lessons on resilience, self-awareness, and the importance of mental health in the entrepreneurial world.Enjoy!In This Episode You'll Learn:Why it's normal and necessary for entrepreneurs to acknowledge their vulnerabilities, including seeking therapy and expressing emotions, challenging the traditional stoic business persona. (0:00)The concept of the entrepreneurial roller coaster curve, mapping the highs and lows of entrepreneurship, and how recognizing these stages can help you navigate the journey more effectively. (0:57)How the emotional ups and downs affect not only the entrepreneur but also their relationships with employees, family, and friends. (3:04)The intriguing correlation between entrepreneurial traits and characteristics of bipolar disorder, including how recognizing these can be leveraged as a strength rather than a weakness. (3:04)The critical role of support from peers, family, and significant others in navigating the entrepreneurial journey, and how effective communication can aid in mutual understanding and support. (52:02)The importance of self-care, including exercise, meditation, and therapy, in maintaining mental health and preventing burnout among entrepreneurs. (49:57)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your LeadersMentioned in this episode:COO Alliance...

In today's episode of the Second in Command podcast, Cameron is joined by Allan Alarcon, the Chief Growth Officer and co-founder of ResiBrands, as they explore the intricate world of franchising, leadership, and entrepreneurial resilience. Allan highlights the essential yet often overlooked requirement of emotional strength and character in the franchising industry. He shares his journey with ResiBrands, revealing how they have rapidly become one of North America's fastest-growing franchisors by focusing on leadership, a strong brand identity, and the relentless pursuit of excellence in service.The conversation further explores the unique aspects of ResiBrands’ growth model, emphasizing the importance of mentorship, coaching, and the development of a robust leadership team. Allan and Cameron discuss the transformative impact of key resources like 'The E-Myth' and John Maxwell's leadership principles, which have been pivotal in shaping their approach to business and franchising. The story of ResiBrands is presented as a testament to the power of vision, determination, and the ability to adapt and innovate in the competitive landscape of franchising.Moreover, Allan shares insightful reflections on the challenges and rewards of building a successful franchise network. He candidly addresses the realities of entrepreneurship, including the need for emotional fortitude, the value of a supportive partnership, and the strategic approach to scaling and diversification. Through this conversation, you'll gain a comprehensive understanding of the complexities and triumphs involved in franchising, leadership development, and the relentless pursuit of the American dream.Enjoy!In This Episode You'll Learn:The necessity of emotional resilience and strong character for success in the franchising industry. (0:00)ResiBrands' fast-paced expansion and the strategic focus on leadership, branding, and marketing that propelled their franchises to success. (0:58)The critical role of mentorship, with personal guidance from industry leaders like John Maxwell, and how it shapes a supportive and growth-oriented company culture. (10:44)The emotional journey of franchisees, from the initial excitement to facing challenges, and the importance of emotional regulation for long-term success. (15:01)Allan's reflections on the collaborative relationship with his cousin and business partner, Steven. (30:27)How ResiBrands innovates and adapts across different service brands to maintain growth and relevance in the competitive home services market. (21:54)The financial strategies behind ResiBrands' growth, highlighting the advantages of self-funding and reinvestment for aspiring franchisors. (17:15)Insights into building a strong team dynamic, emphasizing mutual respect, collaboration, and the continuous pursuit of personal and professional development. (32:36)And much more...Resources:Connect with Allan: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One...

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Spencer Lodge, the host of the Unscripted podcast. They discuss the paramount importance of building a business to create personal free time, not just financial gain. Cameron shares a pivotal lesson from his father, highlighting that owning a business isn't solely about monetary success, but rather about having the freedom to enjoy life on one's own terms. By focusing on delegating and growing people, one can achieve both financial prosperity and personal freedom. This foundational philosophy underpins Cameron's approach to entrepreneurship and business development.The conversation explores Cameron's personal and professional journey, including candid stories about his life, such as his thoughts on travel and cultural exposure, and his experiences in different countries like Bhutan. These stories reveal his deeper understanding of life and business, including the significance of being present, emotionally connected, and genuinely engaging with different cultures and environments. He also discusses the critical role of a COO in a company, highlighting the importance of a strong CEO-COO partnership and the challenges in achieving such a dynamic.The conversation also touches on Cameron's perspective on hiring practices, corporate culture, and employee engagement. He asserts that great employees are drawn to exceptional companies, emphasizing the need for businesses to cultivate cultures that are more than just workplaces. Cameron discusses his book, "The Second In Command," which focuses on the intricacies of the COO role and the CEO-COO relationship.Enjoy!In This Episode You'll Learn:How Cameron views the primary goal of entrepreneurship as a means to gain personal freedom and free time, rather than purely financial success.&nbsp;&nbsp;The importance of prioritizing delegation and personal time to achieve both wealth and a fulfilling life.The significance of traveling and immersing oneself in various cultures.How emotional experiences, like the loss of a loved one, can profoundly affect business leaders and their approach to life and work.The crucial role of a COO and the dynamics of the CEO-COO relationship for business efficiency and growth.Strategies for attracting top talent by building a strong company culture and why great employees gravitate towards great companies.The psychological aspects of entrepreneurship, including the prevalence of traits like ADD and bipolar disorder among successful entrepreneurs.The 'Vivid Vision' concept and how it helps in aligning and inspiring employees towards a common business goal.And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

In today's episode of the Second in Command podcast, Cameron is joined by Mari Parker, the COO of Boldr, a global outsourcing powerhouse. Mari shares her unique journey from South Africa to becoming a pivotal figure in the global talent arena, offering a fresh perspective on leadership that intertwines her parenting experiences with fostering a dynamic company culture. Highlighting Boldr's agility and custom solutions, Mari discusses the advantages of outsourcing with Boldr over traditional hiring practices, emphasizing the company's ability to unlock business potential while contributing positively to global economies.Cameron and Mari explore the practicalities and ethics of outsourcing, revealing how Boldr manages complexities and compliance to ensure a seamless integration of global talent into businesses. Mari elaborates on the strategic benefits of choosing Boldr for building a global team, emphasizing their commitment to employee welfare and community development as a B Corp. The conversation not only sheds light on the inner workings of successful outsourcing partnerships, but also Boldr's mission-driven approach to business.Rounding off the conversation, Mari opens up about her personal growth and leadership evolution alongside her husband, and Boldr's CEO, David. Their journey underscores the importance of conscious leadership and maintaining a healthy work-life balance, especially when running a business with your spouse. Mari's story is a testament to the power of resilience, adaptability, and the profound impact of embracing a global mindset in today's interconnected world.Enjoy!In This Episode You'll Learn:How smaller Business Process Outsourcing (BPO) companies like Boldr offer customized solutions and agile decision-making to better serve their clients compared to larger, less flexible counterparts.How Mari combines her experiences as a mom of two with building a strong company culture, and the similarities between nurturing a family and leading a team.Why outsourcing with Boldr is considered a savvy business strategy over traditional hiring, including benefits like tax perks, labor law hacks, and contributing positively to global economies.How Boldr's approach to building teams in diverse markets like the Philippines, South Africa, and Mexico has been shaped by Mari's cultural awareness.The role of executive coaching, therapy, and conscious leadership practices in navigating the challenges of scaling a business.How Mari and her CEO husband David maintain a healthy balance between their personal relationship and their professional roles.Boldr's commitment to social responsibility, how being a B Corp influences their operations, and their mission to provide meaningful opportunities in the communities they operate in.The operational and ethical considerations of outsourcing, how Boldr manages the complexities on behalf of their clientsThe advantages of having a partner who understands the intricacies of global talent acquisition and compliance.Mari's inspiring journey from South Africa to leading a global outsourcing powerhouse, and the life lessons learned from living and working in multiple countries.And much more...&nbsp;Resources:Connect with Mari: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book <a...

Today's episode of the Second in Command podcast is a talk by Cameron, as he explores the crucial aspects of entrepreneurship and leadership. He begins by emphasizing the significance of understanding one's value, discussing his own experience with setting high hourly rates for his coaching and speaking engagements. Cameron asserts the importance of delegating lower-value tasks to focus on areas of genius, thereby maximizing productivity and profitability.He explores the unique traits of successful entrepreneurs, notably discussing the relationship between entrepreneurial characteristics and mental health. Cameron candidly shares his perspectives on bipolar disorder and ADD, highlighting how these traits often align with entrepreneurial strengths such as high energy, creativity, and restlessness. He illustrates this through engaging stories, including a personal encounter with Marcelo Claure, CEO of Sprint, revealing how perceived weaknesses can be powerful entrepreneurial assets.Cameron offers practical advice on business management and growth. He stresses the necessity of clear communication, efficient meetings, and effective delegation. Reflecting on his experiences with 1-800-GOT-JUNK?, he underscores the impact of leadership on a company's culture and success. Cameron's guidance is not just about scaling a business but also about personal growth, work-life balance, and finding joy in the entrepreneurial journey.Enjoy!In This Episode You'll Learn:How Cameron values his time and expertise, and how this perspective can transform your approach to business and personal growth.The unique characteristics common among entrepreneurs, including how traits often associated with bipolar disorder and ADD can be advantageous in business.The power of delegating lower-value tasks to concentrate on areas where you excel, enhancing productivity and focus.Cameron's viewpoint on the intersection of mental health issues like bipolar disorder and ADD with entrepreneurial success.The profound impact of leadership on shaping a company’s culture and the overall success of the business.Tips on conducting efficient meetings, clear communication, and the importance of concise email practices.How to find a balance between scaling your business and maintaining personal well-being and happiness.Strategies for dealing with challenging business situations and making effective decisions.And much more...&nbsp;Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

In today's episode of the Second in Command podcast, Cameron is joined by Joe Aurilia, Jr., the SVP of Operations for Cyware, to explore the intricacies of operational leadership and the dynamics of rapid company growth. Joe played a pivotal role in scaling Cyware from its early seed stage to a Series C funded cybersecurity powerhouse, and shares his experiences and strategies for fostering collaboration, consensus, and a vibrant culture across a multinational team. He explores the challenges of hiring and integrating key talent, the nuances of international operations, and the importance of communication and leadership in breaking down silos within a growing organization.Joe emphasizes the significance of continuous learning and curiosity as a cornerstone for personal and professional development. He advocates for a proactive approach to self-education, leveraging a wealth of online resources to stay ahead in a fast-evolving industry. By engaging with diverse communities, absorbing varied content, and embracing the unknown, Joe illustrates how leaders can drive innovation and adaptability within their teams and organizations.The conversation also touches upon the strategic aspects of navigating funding rounds and operational scaling, offering listeners valuable insights into the due diligence process, managing stakeholder expectations, and the crucial balance between strategic vision and day-to-day execution. Joe's journey with Cyware, from its nascent stages to becoming a leader in cybersecurity, serves as a compelling case study for aspiring leaders and entrepreneurs seeking to understand the complexities of managing growth, culture, and innovation in the digital age.Enjoy!&nbsp;In This Episode You'll Learn:How a commitment to ongoing education and curiosity can significantly enhance your leadership skills and operational effectiveness.How Joe scaled Cyware from a seed stage to a Series C funded company, including navigating funding rounds and the operational challenges of rapid expansion.Insights into fostering collaboration, consensus, and a strong culture within teams spread across multiple countries.Strategies for recruiting, selecting, and onboarding the right people to support your company's growth and vision.The operational intricacies of running a cybersecurity company, from breaking down silos to enhancing team collaboration.The importance of purposeful meetings, ensuring that every gathering drives action and contributes to the company's objectives.How staying curious and actively seeking new knowledge can position you and your organization for future success.Advice on preparing for and handling the due diligence process during funding rounds, and how to manage stakeholder expectations effectively.Why expanding your professional network and engaging in meaningful conversations can be pivotal for personal and professional development.And much more...&nbsp;Resources:Connect with Joe: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of...

In today’s episode of the Second in Command podcast, Cameron is joined by Joe Aurilia, Jr., the SVP of Operations for Cyware, to explore the intricacies of operational leadership and the dynamics of rapid company growth. Joe played a pivotal role in scaling... The post Ep. 356 – SVP of Operations, Cyware, Joe Aurilia Jr. appeared first on COO Alliance.

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Amrit Sandhu, host of the Inspired Evolution podcast. Cameron, with his vast experience and accolades, including authoring bestsellers and consulting for exponential business growth, shares the indispensable value of crafting a vivid vision for both personal and professional realms. This discussion reveals how a clear, compelling vision serves as the foundation for achieving alignment, fostering mindset growth, and ultimately, catalyzing the creation of something truly epic.Cameron's journey, from his initial inspiration drawn from a meeting with an Olympic coach to his monumental success with companies like 1-800-GOT-JUNK, underscores the power of visualization in achieving business and personal goals. He explains how visualizing your company or personal life three years into the future can not only inspire but also align actions towards making that vision a reality. Cameron's method involves escaping the office, embracing nature, and letting the vision unfold freely without the constraints of figuring out the immediate hows, emphasizing the importance of dreaming big and worrying about execution later.The episode also navigates the challenges and resistances many face in visualizing and sharing their visions, highlighting the transformative impact of sharing your vivid vision. Cameron illustrates how making your vision public invites collaboration, support, and unforeseen opportunities to bring that vision to life. He stresses the significance of aligning your actions with your core purpose and leveraging your vivid vision as a guide to not just chase success, but to live a fulfilling, inspired life. This conversation is a testament to the transformative power of having a vivid vision, offering listeners both the inspiration and the practical steps to envision and create their own inspired evolution.Enjoy!&nbsp;In This Episode You'll Learn:How crafting a vivid vision for your business or personal life can serve as a crucial first step in achieving your goals.The process Cameron uses to turn a vivid vision into reality, including stepping out of the office, embracing creativity in nature, and focusing on the 'what' before the 'how.'Insights into overcoming common resistances and mental blocks to visualizing and documenting your future, whether for your business or personal life.Why sharing your vivid vision is essential, how it invites collaboration, and helps overcome challenges through communal support and unexpected opportunities.The significance of aligning your vivid vision with your core purpose and values, ensuring that your efforts lead you toward a fulfilling and inspired life.How focusing on what you love can lead to unprecedented success and happiness, as well as the benefit of choosing to live according to one’s passions.The importance of being flexible with your vision, understanding that not every aspect may unfold as planned, and the power of iteration in achieving your dreams.How a clear, shared vision can transform leadership and teamwork, aligning efforts and inspiring action toward common goals.And much more...&nbsp;Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most

Today’s episode of the Second in Command podcast is a recast of a conversation between Cameron and Amrit Sandhu, host of the Inspired Evolution podcast. Cameron, with his vast experience and accolades, including authoring bestsellers and consulting for... The post Ep. 355 – Achieve Your Goals Using Vivid Visions appeared first on COO Alliance.

In today's episode of the Second in Command podcast, Cameron discusses the intricate role of a Chief of Staff with Laurie Arron, executive coach and the author of 'Who Has Your Back?: A Leader's Guide to Getting the Support You Need from the Chief of Staff You Deserve.' The conversation begins with an exploration of the Chief of Staff's role, highlighting its multifaceted nature and its evolution from military origins to a vital position in the corporate sector. Laurie emphasizes that the role is often misunderstood and varies significantly between organizations, serving primarily to align with the CEO's priorities and the company's mission.Laurie explains the distinctiveness of the Chief of Staff role from other executive positions, illustrating its depth in serving the CEO's vision and contrasting it with the broader operational scope of roles like COOs. She articulates the key functions of a Chief of Staff, including strategic support to the CEO, project coordination, and ensuring effective internal and external communication.The conversation shifts to the challenges CEOs face, such as time management and the importance of delegation. Laurie underscores the necessity of a 'handshake meeting' at the inception of a CEO-Chief of Staff relationship to establish mutual expectations and working dynamics. This meeting, akin to taking vows, sets a foundation for a successful partnership.Further, Laurie provides insights into the career trajectory of a Chief of Staff, noting that most hold the position for about 18 months to two years, with their roles evolving as the organization's needs change. The conversation also covers the recruitment of Chiefs of Staff, advocating for internal hiring due to their inherent understanding of the company's culture and operations.Cameron and Laurie discuss the importance of not just finding the right Chief of Staff but also knowing how to effectively leverage their capabilities. Laurie emphasizes the significance of trust, integrity, and clear communication in fostering a robust relationship between the CEO and the Chief of Staff.Laurie also reflects on her career journey, offering advice to her younger self and others aspiring to impactful leadership roles. She advocates for speaking one's truth, contributing thoughtfully, and always aiming to do the right thing, especially in influential roles like that of a Chief of Staff.Enjoy!In This Episode You'll Learn:The multifaceted nature of the Chief of Staff role, its evolution from military origins, and its critical importance in aligning with the CEO's vision and the company's mission.The uniqueness of the Chief of Staff's responsibilities compared to other executive roles, focusing on strategic support, project coordination, and effective communication within the organization.Common challenges CEOs face, such as time management and the necessity of delegating effectively.The significance of the 'handshake meeting' between a CEO and Chief of Staff, setting clear expectations and establishing a solid foundation for their working relationship.The career trajectory of a Chief of Staff, with insights on the typical tenure in the role and the evolutionary nature of the responsibilities as the organization's needs change.Strategies for recruiting the right Chief of Staff, with a preference for internal hiring due to the inherent understanding of the company's culture and operations.The key elements of fostering a strong and productive relationship between the CEO and Chief of Staff, including trust, integrity, and clear communication.The critical role of the Chief of Staff in steering the CEO away from micromanagement and ensuring focus on strategic initiatives and vision.The importance of self-awareness and confidence in...

In today’s episode of the Second in Command podcast, Cameron discusses the intricate role of a Chief of Staff with Laurie Arron, executive coach and the author of ‘Who Has Your Back?: A Leader’s Guide to Getting the Support You Need from the Chief of... The post Ep. 354 – CEO, Arron Coaching, LLC., Laurie Benezra-Arron appeared first on COO Alliance.

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Yoni Kozminski, the host of Successful Scales. Cameron shares his unique perspective on business, emphasizing the intrinsic value of community in entrepreneurial growth. His journey from grooming under an entrepreneurial family to coaching top business figures like Kimbal Musk and building the largest auto body chain in North America, Gerber Auto Collision, unfolds. Cameron's experience in varied industries, including his role as COO at 1-800-GOT-JUNK?, underlines his diverse expertise. The conversation highlights his commitment to helping entrepreneurs and COOs excel, with an emphasis on the importance of professional networks like the COO Alliance.Yoni and Cameron explore the intricacies of effective leadership and management, differentiating between the two with compelling anecdotes and practical advice. Cameron advocates for simplicity in systems and processes, drawing on his extensive experience in hiring and coaching thousands of individuals. He stresses the importance of having a clear vision, the 'Vivid Vision' concept, which he illustrates with stories from his professional journey. This vision helps entrepreneurs prioritize and align their teams towards common goals, ensuring efficient and purpose-driven business growth.The conversation takes a personal turn as Cameron shares his experiences from the Burning Man festival, reflecting on the profound life and business lessons he's gleaned from the event. His stories about introducing Tim Ferriss to Burning Man and missing an opportunity to invest in Uber offer a candid glimpse into his life, filled with both successes and learning moments. The conversation is not just about business strategies but also about the human aspects of entrepreneurship, like the importance of community, genuine connections, and understanding the deeper values that drive successful business leaders.Enjoy!In This Episode You'll Learn:How being part of professional communities like the COO Alliance can bring intrinsic value to business leaders and their organizations.The distinct roles of leadership and management in business, with practical advice on how to differentiate and excel in both areas.The importance of simplifying processes and systems within a business for efficient and effective operation, as demonstrated by Cameron Herold's extensive experience in recruiting and coaching.The concept of a 'Vivid Vision' and how a clear, detailed vision of the future can align teams and prioritize business goals for successful growth.How a family's entrepreneurial background can shape one's business approach and mindset, based on Cameron Herold's personal experiences.The parallels between sports strategies and business efficiency, understanding how skills from one area can translate to success in another.How experiences from events like Burning Man can influence business thinking, foster creativity, and encourage community and human connection.The importance of training and developing leadership skills for effective team management and business success.And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most...

Today’s episode of the Second in Command podcast is a recast of a conversation between Cameron and Yoni Kozminski, the host of Successful Scales. Cameron shares his unique perspective on business, emphasizing the intrinsic value of community in entrepreneurial... The post Ep. 353 – Successful Scales: Leadership vs Management appeared first on COO Alliance.

In today's episode of the Second in Command podcast, Cameron is joined by Ron Martinez, COO and co-founder of Chatavise, and of course, a COO Alliance member. Ron discusses the pivotal role of operational strategies in scaling businesses from millions to billions. He emphasizes that while marketing is a key component, operational intricacies are essential for managing rapid growth. Ron's journey with Chatavise, a comprehensive text messaging and SMS platform, showcases his strategic approach to client relationships and reputation management through innovative communication solutions.Cameron and Ron discuss leveraging texting for business growth. Ron illustrates how Chatavise excels in managing the entire customer journey, offering services beyond a conventional texting platform. He shares insights on common pitfalls in SMS marketing and emphasizes the importance of aligning text communication with a company's overall tone and marketing strategies.The discussion sheds light on the unique challenges and learning experiences in developing Chatavise. Ron discusses the importance of understanding customer needs and adapting services accordingly, particularly in different industry segments. He also shares his personal growth journey and the significance of being a member of the COO Alliance, highlighting the value of learning from peers and experiences to drive business success.Enjoy!In This Episode You'll Learn:How operational strategies are pivotal when scaling a business from millions to billions, beyond just focusing on marketing.How Chatavise revolutionizes customer interactions and reputation management through its advanced SMS and text messaging platform.Effective SMS marketing strategies and how to avoid common pitfalls, ensuring your messages align with your brand's tone and overall marketing plan.The importance and benefits of integrating texting into your business model, and how it can be more effective than traditional email marketing.How Chatavise adapts its services to suit different industry needs, emphasizing the importance of understanding and meeting customer requirements.Ron's journey of personal growth and how his experiences have shaped his professional success as COO of Chatavise.The significance of learning from peers, and how it can contribute to one’s business strategies and leadership skills.Innovative ways to enhance customer engagement and build stronger relationships using technology.Strategies for navigating the challenges that come with transitioning from a startup to a scale-up.And much more...Resources:Connect with Ron: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

In today’s episode of the Second in Command podcast, Cameron is joined by Ron Martinez, COO and co-founder of Chatavise, and of course, a COO Alliance member. Ron discusses the pivotal role of operational strategies in scaling businesses from millions to... The post Ep. 352 – COO, Chatavise, Ron Martinez II appeared first on COO Alliance.

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Joe Polish, the host of the Genius Network podcast, Cameron discusses the intricacies of the COO role and the dynamics of a CEO-COO relationship. Drawing from his rich experience as a COO, he offers insights into effective leadership, company culture, and the importance of understanding the unique requirements of this executive position.Joe and Cameron discuss his book "Second in Command," which emphasizes the significance of the COO role in a business. Cameron shares his journey as an entrepreneur and a COO, highlighting the key aspects of his role in various companies. The discussion then shifts to the CEO-COO dynamic, where Cameron stresses the importance of alignment and communication between the two, comparing it to a marital relationship. He underscores the need for trust, mutual understanding, and regular interaction to maintain a healthy and productive partnership.Cameron offers practical advice on hiring and working with a COO. He emphasizes the importance of cultural fit and alignment with company values, alongside skills and experience. He also touches upon the challenges that come with growth and scaling, discussing how roles evolve and sometimes necessitate difficult decisions, such as parting ways with long-term team members. Cameron also shares his personal experiences and learnings, offering valuable lessons for entrepreneurs looking to strengthen their leadership teams.Enjoy!In This Episode You'll Learn:How the role of a COO evolves as a company grows, and the significance of this position in various stages of business development.The nuances of the relationship between a CEO and a COO, and why it's often compared to a marital partnership.&nbsp;The impact of strong leadership and a well-defined company culture on the success of a business.The critical aspects of hiring a COO, including the importance of cultural fit and aligning with company values.How to navigate the challenges that come with scaling a business, as well as making tough decisions about team dynamics.Strategies for managing the highs and lows that come with entrepreneurship, including advice on maintaining personal well-being while running a business.And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

Today’s episode of the Second in Command podcast is a recast of a conversation between Cameron and Joe Polish, the host of the Genius Network podcast, Cameron discusses the intricacies of the COO role and the dynamics of a CEO-COO relationship. Drawing from his... The post Ep. 351 – Genius Network Podcast: Unleashing the Power of the COO appeared first on COO Alliance.

In today's episode of the Second in Command podcast, Cameron is joined by Artug Acar, COO Alliance member as well as COO of Mercury Business Services, a Boston-based tech-enabled healthcare and logistics company. Artug shares Mercury's focus on healthcare logistics, emphasizing their specialized services in shipping medical devices, diagnostic kits, and life science research products. He highlights the company's strategic shift from law firms to healthcare, leveraging their expertise in a niche market to provide valuable services. Artug's journey from VP of Product to COO reflects his deep involvement in various company aspects, from product development to operations, underscoring his comprehensive approach to leadership.Cameron and Artug discuss the challenges and strategies of managing a global team, with a significant presence in Turkey. He stresses the importance of cultural understanding, autonomy, and team integration for effective cross-border collaboration. Artug's unique position, bridging Turkish and American cultures, enables him to create a cohesive and efficient work environment, despite geographical and time differences. This global team plays a crucial role in Mercury's operations, and Artug's approach showcases his ability to navigate complex international dynamics successfully.Artug also shares insights on change management and leadership styles. He emphasizes the need to adapt leadership approaches based on situational demands, ranging from coercive to coaching styles. Artug's analogy of sailing in Boston Harbor parallels his leadership philosophy, illustrating the importance of adapting to changing environments while maintaining a clear course. His reflective approach, seeking feedback and learning from mistakes, marks his growth-oriented mindset.Enjoy!In This Episode You'll Learn:How Mercury transitioned from servicing law firms to focusing on healthcare logistics, and why targeting niche markets can be a strategic advantage.Insights into managing a multicultural team across different geographies, with a specific focus on integrating teams in the U.S. and Turkey.Artug's approach to change management and how adapting leadership styles to various situations can drive organizational success.The challenges and triumphs of developing a technology platform that supports global healthcare logistics.Artug's career progression at Mercury, the diversification of responsibilities, and the holistic understanding required in a COO role.Strategies for fostering effective collaboration between teams from different cultural backgrounds and time zones.How to adapt your leadership style during a crisis and the importance of being flexible yet directive when needed.How engaging employees in decision-making and recognizing their contributions can fuel growth and morale in an organization.Strategic planning and how anticipating future risks and opportunities can prepare a business for sustainable growth.And much more...Resources:Connect with Artug: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book <a href="https://www.amazon.com/Meetings-Suck-Elements-Business-Valuable/dp/1619614146/ref=mp_s_a_1_1?ie=UTF8&amp;qid=1533884847&amp;sr=8-1&amp;pi=AC_SX236_SY340_QL65&amp;keywords=meetings+suck&amp;dpPl=1&amp;dpID=41WTP396pGL&amp;ref=plSrch" rel="noopener...

In today’s episode of the Second in Command podcast, Cameron is joined by Artug Acar, COO Alliance member as well as COO of Mercury Business Services, a Boston-based tech-enabled healthcare and logistics company. Artug shares Mercury’s focus on healthcare... The post Ep. 350 – COO, Mercury, Artug Acar appeared first on COO Alliance.

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Christopher Lochhead, the host of the Legends and Losers podcast. They discuss the distinct roles and personalities within corporate leadership, particularly focusing on the dynamic between CEOs and COOs. Cameron highlights the results of a personality profiling exercise conducted within the COO Alliance, revealing stark differences between the entrepreneurial, visionary nature of CEOs and the more operational, linear approach of COOs. He emphasizes the unique abilities of COOs to reverse-engineer the dreams of CEOs, underscoring their role in bringing structure and execution to the visionary ideas of their counterparts.The discussion further explores the identity of COOs, emphasizing their role as facilitators rather than aspirants to the CEO position. Cameron and Christopher agree that a successful COO is one who genuinely aims to amplify the CEO's vision, rather than using the position as a stepping stone to the top role. This concept is expanded upon through real-world examples, including a nod to Sheryl Sandberg's role at Facebook, suggesting that the best COOs are those who understand and stay true to their specialized role, much like a player in a well-coordinated team.They also reflect on the various types of executive roles and the challenges in filling these positions, particularly in the tech industry. Cameron introduces his COO Alliance as a solution to the lack of networking and learning opportunities for second-in-command executives. They share their personal experiences and observations, as well as the importance of complementary skill sets within leadership teams.Enjoy!In This Episode You'll Learn:How CEOs tend to be entrepreneurial and visionary, while COOs are more operational and linear.The concept that COOs are professionals in their own right, with a unique skill set, rather than merely waiting to become CEOs.How successful leadership teams balance contrasting skills and personalities.The importance of understanding one's role and staying true to it for effective teamwork.The difficulties companies face in filling key executive roles, especially in the tech industry.The often misunderstood and undertrained nature of the COO role.And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

Today’s episode of the Second in Command podcast is a recast of a conversation between Cameron and Christopher Lochhead, the host of the Legends and Losers podcast. They discuss the distinct roles and personalities within corporate leadership, particularly... The post Ep. 349 – What Makes A Great COO appeared first on COO Alliance.

In today's episode of the Second in Command podcast, Cameron Herold is joined by Stacey Ryan, the COO of the School of Rock, to discuss the revolutionary impact of the business and her experiences as a woman in a C-suite role. Stacey shares the transformational journey of School of Rock, from having 16 corporate locations to expanding to 353 schools across 15 countries. They discuss the unique teaching approach of the business, which focuses on teaching music by integrating students into bands and putting them on stage, offering not just musical education but also social development and community building.Stacey shares the intricacies of managing a franchise model and the nuances of international business operations, highlighting the importance of adapting to local cultures and regulations. She talks about the success of their master franchise strategy and shares valuable lessons learned in maintaining a balance between authority and partnership in franchising. Her insights reveal the complex dynamics of franchising and the need for constant reevaluation and adaptation to ensure growth and success in diverse markets.Cameron and Stacey discuss the challenges and advancements of women in executive roles. Stacey talks candidly about the slow but positive changes in the representation of women in C-suite positions and the biases they often face. She shares her personal experiences and initiatives like "Front Women" that aim to support and empower women in leadership roles. Their conversation not only sheds light on innovative educational models and franchise management but also crucial issues of gender equality and leadership diversity in the corporate world.Enjoy!In This Episode You'll Learn:How School of Rock has expanded from 16 to 353 locations globally, transforming music education by teaching through performance.The challenges and strategies of managing a franchise model, including balancing authority and partnership.The slow but positive shift in the inclusion of women in C-suite roles, including the hurdles they face and the progress made.How School of Rock positively impacts students' mental health by providing a safe, inclusive environment where they can express themselves through music.The value of staying true to oneself in a leadership role and the importance of making decisions aligned with personal values and integrity.How personal authenticity in leadership can lead to more meaningful and successful career paths.The challenges women face in corporate environments, from being underestimated to dealing with microaggressions.And much more...Resources:Connect with Stacey: Website | LinkedIn&nbsp;Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

In today’s episode of the Second in Command podcast, Cameron Herold is joined by Stacey Ryan, the COO of the School of Rock, to discuss the revolutionary impact of the business and her experiences as a woman in a C-suite role. Stacey shares the transformational... The post Ep. 348 – COO, School Of Rock, Stacey Ryan appeared first on COO Alliance.

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and the hosts of the BiggerPockets podcast, in which Cameron shares his innovative concept of a "Vivid Vision." They discuss the importance of envisioning a detailed future for both businesses and individuals, urging people to think beyond traditional mission statements. He describes the Vivid Vision as a comprehensive, multi-page document that vividly outlines every aspect of a company or personal life three years into the future. This visionary tool aligns employees, attracts customers, and provides a clear path for growth and success. Drawing from his diverse entrepreneurial background, Cameron demonstrates how a well-crafted Vivid Vision can transform abstract goals into tangible realities.They discuss Cameron's collaboration with Hal Elrod on "The Miracle Morning for Entrepreneurs." He outlines the SAVERS routine - Silence, Affirmation, Visualization, Exercise, Reading, and Scribing - as a foundation for daily success. Cameron adds his unique perspective on productivity and focus, highlighting the need for efficient systems and processes, especially for those grappling with attention challenges. This approach is crucial for entrepreneurs to optimize their day and drive their business forward effectively.Cameron also offers invaluable advice for aspiring entrepreneurs. He introduces the "secret formula" for success, comprising focus, faith, and effort. Evaluating and maximizing these three elements will significantly increase your chances of business success. He warns against the pitfalls of generic advice without context and underscores the importance of tailored strategies.Enjoy!In This Episode You'll Learn:How creating a detailed, multi-page vision for your company or personal life can align goals, inspire teams, and drive growth.The SAVERS routine from "The Miracle Morning for Entrepreneurs" co-authored by Cameron Herold and Hal Elrod, and how it can set a productive tone for your day.Cameron's 'secret formula' comprising focus, faith, and effort, and how applying this can significantly enhance your chances of business success.How a clear vision can not only guide entrepreneurial ventures but also enhance leadership and management effectiveness.How a vivid vision can not only align but also actively engage your team towards common business goals.Cameron's early entrepreneurial experiences, including a newspaper route, and the lessons learned about customer service and handling rejection.And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

Today’s episode of the Second in Command podcast is a recast of a conversation between Cameron and the hosts of the BiggerPockets podcast, in which Cameron shares his innovative concept of a “Vivid Vision.” They discuss the importance of envisioning a... The post Ep. 347 – Create Your Dream Life Using Vivid Visions appeared first on COO Alliance.

In today's episode of the Second in Command podcast, Cameron Herold is joined by Amaryllis Kennedy, writer, television host, public speaker, former CIA officer, and campaign manager to Robert F. Kennedy Jr.'s 2024 presidential campaign. Amaryllis and Cameron discuss the intricate world of political campaigning. Amaryllis shares her unique journey from a CIA officer to a tech entrepreneur in Silicon Valley, and eventually to the helm of a major political campaign. She illuminates her transition from witnessing government shortcomings to actively participating in shaping a better political future. Her experiences in government service and the tech industry have equipped her with an unconventional skill set, making her an effective disruptor in the traditional political campaign sphere.Amaryllis discusses the campaign's approach, emphasizing authenticity, grass-roots engagement, and leveraging digital tools to democratize the fundraising process. The campaign has innovatively gamified fundraising and volunteer activities, encouraging widespread grassroots involvement. She highlights the importance of direct voter engagement, detailing how the campaign facilitates open and unscripted conversations with Bobby Kennedy Jr., thereby fostering genuine connections with the electorate. This strategy contrasts sharply with the conventional, often opaque approaches of traditional political campaigns.Cameron and Amaryllis also touch on the campaign's strategic vision, focusing on offering positive solutions rather than engaging in adversary-focused politics. Amaryllis explains the critical role of listening to diverse voices across the country and incorporating their needs and aspirations into the campaign's policy framework. She shares insights into managing the multifaceted aspects of the campaign, balancing strategic planning with the dynamic nature of political campaigning.Enjoy!In This Episode You'll Learn:Amaryllis' journey from CIA officer to a tech entrepreneur, leading to her role as the campaign manager for RFK Jr.'s presidential campaign.The significance of authenticity in political engagement, and how it contrasts with traditional political strategies.How the RFK Jr. campaign employs digital tools and gamification techniques in fundraising and volunteer activities, democratizing campaign processes and encouraging grassroots participation.Amaryllis' leadership style and strategic decision-making processes, including balancing various demands and adapting to the dynamic nature of political campaigning.How her experiences in government and Silicon Valley have informed her approach to managing the complexities of a political campaign.Amaryllis' personal journey from disillusionment in government service to a renewed commitment to political reform.How she balances the intense demands of a presidential campaign with personal commitments, particularly as a mother.And much more...Resources:Connect with Amaryllis: Instagram | XConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of...

In today’s episode of the Second in Command podcast, Cameron Herold is joined by Amaryllis Kennedy, writer, television host, public speaker, former CIA officer, and campaign manager to Robert F. Kennedy Jr.’s 2024 presidential campaign. Amaryllis and... The post Ep. 346 – Campaign Director, KENNEDY24, Amaryllis Kennedy appeared first on COO Alliance.

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Dev Gadhvi of the Passionpeneur podcast. During the conversation, they disucuss the intricacies of entrepreneurial success and business scaling. Cameron shares invaluable insights on the significance of attracting and nurturing the right talent. He emphasizes the importance of creating job postings that not only attract ideal candidates but also deter those who may not align with the company's vision. This approach was instrumental in scaling companies like 1-800-GOT-JUNK from modest beginnings to substantial revenues.Dev probes into the challenges and strategies of scaling a business. Cameron offers practical advice on managing growth at different stages, highlighting the crucial transition from 30 to 100 employees. He underscores the need for skill and confidence development among managers, stressing the importance of training in areas like situational leadership and time management. This focus on nurturing internal talent is key to sustaining and accelerating business growth.Dev and Cameron also explore the personal aspects of entrepreneurship. Cameron shares his journey, from the early days of striving for success to now living a fulfilling life, traveling and focusing on what truly matters. He talks about the shift from a money-centric to a time-centric approach, where the emphasis is on life experiences rather than material gains.Enjoy!In This Episode You'll Learn:How to craft job postings that not only attract the right talent but also repel those not aligned with your company's culture and values.Insights on scaling your business at different stages, especially the critical transition from a small team to larger groups.The pivotal role core values play in the growth and development of your company.How to handle the fear of failure and success in business, and why maintaining an optimistic outlook can be a game-changer for your entrepreneurial journey.The significance of investing in your leaders and providing them with the necessary training and resources to effectively manage and grow your business.The difference between having an entrepreneurial mindset and being an entrepreneur, and why both are important in the business world.And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

Today’s episode of the Second in Command podcast is a recast of a conversation between Cameron and Dev Gadhvi of the Passionpeneur podcast. During the conversation, they discuss the intricacies of entrepreneurial success and business scaling. Cameron shares... The post Ep. 345 – Scaling Your Company the Smart Way appeared first on COO Alliance.

In today's episode of the Second in Command podcast, Cameron Herold is joined by Ben Zittlau, COO, CTO and co-founder of Parakeeto, shares his journey and the philosophy behind his business approach. Ben talks about equity and long-term gains in career choices, focusing on achieving financial freedom and enjoying the fruits of one's labor. He shares his strategy of viewing businesses as systems, highlighting the significance of data in decision-making processes and the challenges of converting theoretical knowledge into practical applications.Cameron and Ben discuss the specifics of Parakeeto's operations, a company offering innovative solutions for digital agencies. Ben describes their dual model of consulting and technology, aiming to provide agencies with valuable data from their operations to enhance efficiency and profitability. He explains how their service-centric approach differs from typical SaaS models, as they use their services as a profit center to fund technological advancements. This strategy creates a virtuous cycle of profitability and efficiency.They also explore various aspects of running a tech company, such as making decisions on whether to build or buy tools, handling custom development requests, and the dynamics of co-founding a company. Ben shares insights on the challenges and advantages of being lean and agile, the importance of cash flow over theoretical equity, and the value of diversifying investments.Enjoy!In This Episode You'll Learn:Ben's approach to prioritizing long-term equity gains and financial freedom over immediate salary benefits in his career.Parakeeto's unique business model, which combines software as a service (SaaS) with consulting services to enhance digital agencies' efficiency and profitability.The complexities of translating data and theoretical knowledge into effective, practical solutions in the business world.The decision-making process behind building vs. buying technology tools, and how to handle custom development requests.The dynamics of co-founding a company, including role division, resolving disagreements, and the importance of complementary skills and values between founders.The benefits and challenges of maintaining a lean business operation, and the importance of cash flow management in a startup environment.Ben's perspective on balancing the pursuit of equity with the need for liquidity, and the risks associated with over-relying on equity in private companies.And much more...Resources:Connect with Ben: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

In today’s episode of the Second in Command podcast, Cameron Herold is joined by Ben Zittlau, COO, CTO and co-founder of Parakeeto, shares his journey and the philosophy behind his business approach. Ben talks about equity and long-term gains in career choices,... The post Ep. 344 – CTO, Parakeeto, Ben Zittlau appeared first on COO Alliance.

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Roland Frasier of the Business Lunch podcast. The pair do a deep dive into the crucial role of the Chief Operating Officer for an organization. Cameron begins by emphasizing the importance of crafting a strong and polarizing job description for potential COOs. He advocates for descriptions that push away half of the candidates while strongly attracting the other half. This approach ensures that only those who are truly aligned with the company's vision and culture will apply. Additionally, Cameron suggests rewriting job postings like sales letters to further attract the right talent.The conversation shifts to discussing the key traits of successful second-in-commands. Flexibility, adaptability, and vision are highlighted as essential qualities. These traits enable COOs to lead effectively, support CEOs in their areas of expertise, and contribute to the overall forward momentum of the company. Roland and Cameron also discuss the dynamics of the CEO-COO relationship, emphasizing the need for these roles to complement each other.They touch on the challenges and strategies involved in recruiting top-level COO talent. Cameron points out that great employees are often not actively looking for a job, and hence, the approach to attracting them should be strategic and enticing. He also speaks to the emotional and professional complexities of transitioning in and out of the COO role, drawing from his own experiences.&nbsp;If you're looking for invaluable insights for CEOs and COOs alike, offering practical advice and strategies for strengthening leadership teams and driving organizational success, then you won't want to miss this episode.Enjoy!In This Episode You'll Learn:The importance of creating a job description that not only attracts the right candidates but also actively repels those not fit for the company's culture and vision.Essential qualities - such as flexibility, adaptability, and vision - that make an effective second-in-command, crucial for driving a company's success.The unique relationship between a CEO and a COO, and how this partnership is vital for effective leadership and organizational progress.Strategies for attracting high-caliber COO candidates, especially those who are not actively job hunting but could be the perfect fit for your organization.How to structure roles and responsibilities to ensure a significant return on investment for each employee.The importance of integrating AI and other technological tools into your business strategy to stay competitive and efficient.And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

Today’s episode of the Second in Command podcast is a recast of a conversation between Cameron and Roland Frasier of the Business Lunch podcast. The pair do a deep dive into the crucial role of the Chief Operating Officer for an organization. Cameron begins by... The post Ep. 343 – The Art of Effective COO Recruitment appeared first on COO Alliance.

In today’s episode of the Second in Command podcast, Cameron Herold is joined by Mamikon Rothberg, the Chief Operating Officer of LGFG Fashion House, a luxury custom clothing brand, as they discuss LGFG’s unique business model. He emphasizes how LGFG stands... The post Ep. 342 – COO, LGFG Fashion House, Mamikon Rothberg appeared first on COO Alliance.

In today's episode of the Second in Command podcast, Cameron Herold is joined by Mamikon Rothberg, the Chief Operating Officer of LGFG Fashion House, a luxury custom clothing brand, as they discuss LGFG's unique business model. He emphasizes how LGFG stands apart by offering personalized, direct-to-client services, catering to successful men who prefer a distinct style without the hassle of traditional shopping. This approach, as Mamikon notes, saves valuable time for busy professionals like CEOs and presidents, who are the brand's primary clientele. The convenience of having an experienced professional come to them, combined with the opportunity to wear unique, custom-made suits, shirts, and even casual attire like jeans and sneakers, is what makes LGFG's offering exceptional.Cameron and Mamikon explore the company's operational strategies and its global reach. Mamikon explains the sales and tailoring process, where salespeople are trained as tailors to provide a comprehensive service. He discusses the challenges faced during the COVID-19 pandemic, which led to a pivot towards virtual client meetings and remote selling, and how this crisis turned into an opportunity for growth and adaptation. LGFG's emphasis on referrals, client relationships, and high-quality products has helped it sustain and grow. The company’s presence spans across the US, Canada, Europe, and Dubai, with plans to expand into retail with ready-made garments in the future.Mamikon reflects on his journey with LGFG Fashion House, from his beginnings as a salesperson to his current role as COO. He shares insights on the importance of adapting to change, managing expectations, and the value of perseverance in business. His advice to his younger self and aspiring entrepreneurs is to remain focused and remember that challenges are temporary.Enjoy!In This Episode You'll Learn:How providing bespoke services directly to clients at their homes or offices sets LGFG apart in the fashion industry.How LGFG Fashion House caters to the needs of busy professionals like CEOs, offering convenience and exclusivity in fashion.LGFG's innovative approach to training salespeople in tailoring skills to enhance customer experience.How LGFG navigated the COVID-19 pandemic by shifting to virtual client meetings and remote selling, a testament to business resilience.The importance of referrals and strong client relationships in growing a luxury brand.How to adapt to and overcome business challenges, with insights on managing expectations and the power of perseverance.And much more...Resources:Connect with Mamikon: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

Today's episode of the Second in Command podcast is a recast of an episode of the BiggerPockets podcast, hosted by Brandon Turner. The episode features a real-life coaching call between Cameron and a BiggerPockets member and CEO of New River Valley Real Estate LLC, JB Klein. The focus of the discussion is managing rapid business growth and crafting a clear, effective vision for the future. Brandon emphasizes the significance of Herold's book, "Vivid Vision," which played a pivotal role in shaping his own business trajectory.During the coaching call, Cameron Herold advises JB, a real estate entrepreneur experiencing fast-paced growth, on various aspects of business development. Cameron stresses the importance of working smarter, not harder, and the necessity of developing a vivid vision for one's company. He guides JB through envisioning his business in the future, discussing aspects like team composition, operational strategies, and core values. This future-focused approach is designed to align JB's current decisions with his long-term business objectives, highlighting the importance of honesty, quality, personal development, and efficient teamwork.During the conversation, they dive into practical strategies for business growth, including the delegation of tasks, building effective banking relationships, and the importance of investing in personal and team development. Cameron also stresses the importance of aligning learning with current business needs and focusing on tasks that offer the highest return. JB's vivid vision involves a future where his business not only excels in real estate but also contributes significantly to the community, especially supporting veterans. This vision encapsulates Klein's aspirations for a legacy that extends beyond financial success to meaningful community impact.Enjoy!In This Episode You'll Learn:The critical role a clear, vivid vision plays in managing and sustaining business growth.Efficient business scaling and the importance of focusing on strategic growth rather than operational tasks.Tips on hiring practices, team leadership, and fostering a culture that aligns with your business vision.How your business can not only achieve financial success but also make a meaningful impact in the community.Strategies for dealing with banking relationships and financing in the real estate sector.How core values like honesty, quality, and personal development can shape your business practices and reputation.And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

Today’s episode of the Second in Command podcast is a recast of an episode of the BiggerPockets podcast, hosted by Brandon Turner. The episode features a real-life coaching call between Cameron and a BiggerPockets member and CEO of New River Valley Real Estate... The post Ep. 341 – Crafting A Vision for an Explosive Growth appeared first on COO Alliance.

In today’s episode of the Second in Command podcast, Cameron Herold is joined by Clay Spitz, COO Alliance member and Chief Operating Officer of Chief Outsiders, a company offering fractional Chief Marketing Officer services. Clay and Cameron discuss the unique... The post Ep. 340 – COO, Chief Outsiders, Clay Spitz appeared first on COO Alliance.

In today's episode of the Second in Command podcast, Cameron Herold is joined by Clay Spitz, COO Alliance member and Chief Operating Officer of Chief Outsiders, a company offering fractional Chief Marketing Officer services. Clay and Cameron discuss the unique value of understanding the lifetime value of a customer and aligning marketing strategies accordingly. They look at the importance of customizing marketing approaches for different customer segments and avoiding "random acts of marketing." Chief Outsiders, with its team of over 100 seasoned CMOs, specializes in propelling growth for mid-sized companies by providing experienced leadership in marketing and sales.They also touch on the cultural aspects of Chief Outsiders and how they attract top marketing and sales executives. Clay highlights the importance of building a company culture that facilitates learning and collaboration, fostering an environment where executives can do the best work of their careers. He shares insights into managing creative talent effectively, stressing the need for aligning creative ideas with the company's strategic goals. Clay and Cameron explore the intricacies of managing offshore talent and ensuring cultural alignment for successful outcomes.They also discuss evolving roles in the corporate world, including the emergence of Chief Revenue Officers, and the importance of understanding customer needs and market dynamics, especially post-COVID. Clay reflects on his career journey, advising young professionals to be open to opportunities and listen to mentors. He stresses that understanding one's strengths and being adaptable are key to a successful career.Enjoy!In This Episode You'll Learn:How to calculate the lifetime value of a customer and align your marketing strategies to maximize profitability.How fractional Chief Marketing Officers (CMOs) and Chief Sales Officers (CSOs) from Chief Outsiders can drive growth in mid-sized companies.The unique culture at Chief Outsiders that fosters learning, collaboration, and enables executives to deliver their best work.The challenges and strategies for managing offshore talent, ensuring cultural and strategic alignment for successful outcomes.Clay's personal journey and learn why being open to opportunities and adaptable is crucial for career success.How to determine the right amount to invest in marketing based on the desired growth rate and customer acquisition costs.And much more...Resources:Connect with Clay: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

Today’s episode of the Second in Command podcast is a recast of a conversation between Cameron and Neal Conlon, host of the Press Forward and Neal podcast. Cameron shares his remarkable journey, highlighting his achievements that include authoring six books and establishing the COO Alliance.  They discuss Cameron’s formula for success, which emphasizes the combination […] The post Ep. 339 – Press Forward and Neal appeared first on COO Alliance.

Today's episode of the Second in Command podcast is a recast of a conversation between Cameron and Neal Conlon, host of the Press Forward and Neal podcast. Cameron shares his remarkable journey, highlighting his achievements that include authoring six books and establishing the COO Alliance.&nbsp;They discuss Cameron's formula for success, which emphasizes the combination of focus, faith, and effort. Cameron talks about the importance of maintaining a high degree of focus in business, ensuring confidence in oneself and one's team, and the necessity of putting in substantial effort. This formula is instrumental in achieving predictable success, as it multiplies the potential outcomes. He offers practical examples, demonstrating how even a seemingly high individual score in each category can still result in a moderate chance of success, thus underscoring the need for near-perfection in all three areas.Neal and Cameron also explore the evolving role of COOs and the importance of adapting leadership styles to different stages of business growth. Cameron shares his experiences, particularly from his time at 1-800-GOT-JUNK, emphasizing the need for COOs to complement the CEOs' strengths and weaknesses. He discusses the establishment of the COO Alliance, its genesis, and its objective to provide a platform for COOs to learn and grow. They also touch on leveraging AI in business, efficiency, and the criticality of high-performance relationships in personal and professional realms.Enjoy!In This Episode You'll Learn:The Importance of having diverse experiences in shaping a successful career.How Cameron's unique formula for success - 'Focus times Faith times Effort' - multiplies outcomes and why high scores in all three areas are crucial for substantial success.The dynamic role of a COO and how it adapts across different stages of a company's growth.The necessity of adapting leadership styles to suit different situations and team needs, a key skill for any executive or manager.The importance of embracing and integrating AI into business practices for staying competitive.The creation and mission of the COO Alliance, and how it serves as a crucial resource for COOs around the globe.And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

In today's episode of the Second in Command podcast, Cameron is joined by Jamal Al Awadhi, the COO of WiO UAE, a platform bank based in Abu Dhabi. Wio Bank represents a paradigm shift in banking as a platform bank, deeply rooted in digital innovation and strategic growth. Jamal, with his rich background in marketing and strategy, brings a unique international perspective, having studied in the U.S. and marrying into a Canadian family. His leadership style, honed by working with three executive coaches, focuses on strategic priorities, innovation, and cultivating effective teamwork, which are pivotal in navigating Wio Bank through its rapid growth phase.Cameron and Jamal discuss the challenges of establishing a new bank in a traditional industry, particularly in a highly regulated environment like the UAE. Jamal discusses how Wio Bank navigated these challenges, emphasizing their digital-native approach, which contrasts the conventional brick-and-mortar model of traditional banks. He talks about building trust with customers in a digital platform, highlighting the importance of strong shareholder support and the power of word-of-mouth in growing their customer base.&nbsp;Jamal shares his vision for WiO Bank and personal insights on leadership. He discusses the balance between strategic oversight and operational management, the importance of team support and resilience, and the adaptability required in a fast-paced, high-growth environment. His personal journey of continuous self-improvement and his unique approach of working with multiple coaches for diverse perspectives is a testament to his commitment to leadership excellence. Jamal also offers advice to young professionals: to trust the process and understand the importance of assertiveness without conflict.Enjoy!What You'll Learn in this Episode:How WiO UAE is challenging the traditional banking landscape with its innovative platform bank model.Jamal’s leadership style, as well as the challenges and rewards of leading a bank through a period of significant expansion and change.The value of diversity in building a business that caters to both local and global markets.The balance between technological innovation and maintaining a human touch in customer interactions.The complexities of launching and growing a new bank in a highly regulated environment.Strategies for fostering resilience and adaptability in teams, especially in a high-growth and fast-paced business environment.And much more...Resources:Connect with Jamal: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

In today’s episode of the Second in Command podcast, Cameron is joined by Jamal Al Awadhi, the COO of Wio UAE, a platform bank based in Abu Dhabi. Wio Bank represents a paradigm shift in banking as a platform bank, deeply rooted in digital innovation and strategic growth. Jamal, with his rich background in marketing […] The post Ep. 338 – Wio UAE, COO, Jamal Al Awadhi appeared first on COO Alliance.

Today's episode of the Second in Command podcast is a little special. It's an example of one of Cameron's platinum coaching calls, in which he addresses the dynamics of workplace communication and project initiation, focusing on the interaction between two archetypal roles: a CEO, Nick, and his COO, Lacey. Cameron emphasizes the importance of understanding individual work styles, especially in how different people start projects. He notes that Lacey, in her role, tends to ask numerous questions to grasp the full scope of a project, covering aspects like who, what, when, why, how, budget, and priorities. This approach however, frustrates Nick, who perceives her thorough questioning as argumentative rather than an attempt to understand his vision. Cameron points out that while Nick has been mulling over the project internally and expects Lacey to immediately catch up, she requires detailed information to begin work effectively.To address such disparities in work styles, he suggests that everyone in leadership positions should complete the Kolbe A profile – a tool that helps in understanding how individuals initiate projects. He presents the differences in Kolbe scores between himself and Lacey as an example, highlighting that these scores reflect their distinct approaches to project initiation and management. Cameron suggests using these various personality profiles at least once a year to foster better understanding and synergy within teams. He elaborates that CEOs, like Nick, often prefer quick summaries and bullet points rather than detailed reports, which contrasts with Lacey’s detail-oriented approach. Cameron also discusses the concept of 'fact-finder' in Kolbe profiles, which influences how people like Lacey start projects by gathering extensive information. On the other hand, CEOs often think in approximations and prioritize momentum over precision.&nbsp;Cameron explores the concept of 'follow-through,' which is typically high in CEOs and revolves around establishing systems and processes before embarking on projects. This need for organization can clash with the entrepreneurial spirit of starting immediately and figuring things out along the way. He advocates for the Kolbe A profile not only as a tool for understanding but also as a means to facilitate effective collaboration, akin to relationship counseling. He also touches upon the cyclic nature of marketing and operations in businesses, observing that a focus on marketing leads to operational efforts, which then slow down marketing activities, creating a cycle that can affect business flow.Enjoy!In This Episode You'll Learn:How different individuals, like CEOs and COOs, approach project initiation and management, and the need to recognize and respect these differences for effective collaboration.Why thorough questioning at the start of a project is crucial for effective execution, despite misunderstandings it may cause with those who prefer a more direct approach.The utility of tools like the Kolbe A profile in understanding how different team members initiate projects, and how this can enhance team dynamics and productivity.Strategies for tailoring communication to suit different personalities within a team, such as providing concise summaries for quick decision-makers and detailed reports for those who prefer in-depth information.The significance of 'Follow-Through' in high-ranking roles, which involves setting up systems and processes before starting projects, and how it contrasts with an entrepreneurial mindset.The cyclical nature of marketing and operations in businesses, and the importance of continuous marketing efforts to maintain a steady flow of work and revenue.And much more...Resources:Connect with Cameron: <a...

Today’s episode of the Second in Command podcast is a little special. It’s an example of one of Cameron’s platinum coaching calls, in which he addresses the dynamics of workplace communication and project initiation, focusing on the interaction between two archetypal roles: a CEO, Nick, and his COO, Lacey. Cameron emphasizes the importance of understanding […] The post Ep. 337 – Platinum Coaching Call appeared first on COO Alliance.

In today's episode of the Second in Command podcast, Cameron Herold is joined by Scott Buchanan, COO of Bitcoin Depot as they discuss the evolution of Scott's role from a finance-focused position to overseeing various departments. They explore the importance of building trust with team managers to effectively delegate responsibilities. Scott reflects on his journey with Bitcoin Depot, noting the company's growth from a startup to a major player in the Bitcoin ATM market, serving underbanked communities and providing an alternative to traditional exchanges. He also touches on the challenges and learning experiences encountered during the company's transition to a publicly-listed entity on NASDAQ.Cameron explores the strategic decisions and partnerships that have driven Bitcoin Depot's success, particularly the significant partnership with Circle K. Scott details the process of securing this pivotal relationship, as well as the importance of educating potential partners about the benefits of Bitcoin ATMs and navigating competitive bidding processes. He also discusses the company's profitability strategy, avoiding external funding by focusing on generating revenue from the start, and the company's plans for future growth, including potential acquisitions to consolidate their market position.Cameron and Scott also discuss Bitcoin Depot's approach to market education and targeting consumers. Scott explains that their marketing efforts are focused on reaching those already interested in purchasing Bitcoin, leveraging the visibility at the bottom of the sales funnel. He shares insights on the operational and logistical aspects of managing a vast network of Bitcoin ATMs, including dealing with compliance, site selection, and cash logistics. Finally, He also offers personal reflections on his growth as a COO, stressing the value of diversifying skills and being open to learning from various business areas.Enjoy!In This Episode You'll Learn:The importance of building trust with team managers for effective delegation.Bitcoin Depot's growth and how they cater to the underbanked with Bitcoin ATMs.The challenges and opportunities of transitioning to a publicly-traded company on NASDAQ.The competitive bidding process and educating potential partners about the Bitcoin ATM industry.The importance of robust internal processes and compliance in a volatile industry like cryptocurrency.Scott's journey of learning and adaptation as a COO in a fast-growing company, as well as the value of skill diversification and continuous learning in leadership roles.And much more...Resources:Connect with Scott: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron’s online course – Invest In Your Leaders

In today’s episode of the Second in Command podcast, Cameron Herold is joined by Scott Buchanan, COO of Bitcoin Depot as they discuss the evolution of Scott’s role from a finance-focused position to overseeing various departments. They explore the importance of building trust with team managers to effectively delegate responsibilities. Scott reflects on his journey […] The post Ep. 336 – Bitcoin Depot, COO, Scott Buchanan appeared first on COO Alliance.

In today’s episode of the Second in Command podcast, Cameron Herold is joined by Kim Roberson, COO of Nelson Elder Care Law and a COO Alliance Member, as she shares her journey and insights into effective leadership and organizational growth. Known for her expertise in identifying and nurturing talent, Kim emphasizes the importance of aligning […] The post Ep. 335 – COO, Nelson Elder Care Law, Kim Roberson appeared first on COO Alliance.

In today’s episode of the Second in Command podcast, Cameron chats with Bastian Bergmann, co-founder and COO of Solsten, an AI firm engaged in understanding human behavior in the digital world to power the future of customer experience. During the conversation, they explore the intricacies of managing globally distributed teams. Emphasizing the importance of good […] The post Ep. 334 – COO, Solsten, Bastian Bergmann appeared first on COO Alliance.

In this episode of the Second in Command podcast, Cameron chats with Eric Ortiz, COO at Leveled Concrete. Eric oversees sales, marketing, and operations for the leveling and repair company, which is based in Texas. He has over a dozen years of experience in retail, finance, and construction, and has developed a strong entrepreneurial mindset. […] The post Ep. 333 – Embracing Vulnerability and Success appeared first on COO Alliance.

In this episode of the Second in Command podcast, Cameron chats with Bryce Keffeler, Managing Partner at Dew Wealth Management. Bryce discusses the company’s growth trajectory, crediting it to a harmonious blend of skills between the entrepreneurial CEO and his own operational expertise. Dew Wealth has seen a significant 5x growth over five years due […] The post Ep. 332 – Managing Partner, Dew Wealth Management, Bryce Keffeler appeared first on COO Alliance.

Today’s episode of the Second in Command podcast is a recast of a conversation between Cameron and Brad Johnson, host of the Elite Advisor Blueprint podcast. In this episode, Cameron shares his personal journey and philosophies, delving into various aspects of entrepreneurial success, personal development, and strategic business practices. He recounts his commitment to running […] The post Ep. 331 – Elite Advisor Blueprint appeared first on COO Alliance.

Are you struggling to enhance your leadership skills to thrive in the entrepreneurial world? In this podcast episode, the Operations Manager of Cheeri Home and a member of CEO Alliance, Talisa Young, shares her journey and insights into leadership. Talisa Young talks about various aspects of leadership, including servant leadership, dealing with imposter syndrome, and […] The post Ep. 330 – Operations Manager, Cheeri Home Health, Talisa Young appeared first on COO Alliance.

Today’s episode of the Second in Command podcast is a recast of Cameron’s conversation with Brandon Fong of the Beyond Curious podcast. They discuss the critical role of the COO, paralleling it with Cameron’s entrepreneurial evolution that includes childhood business endeavors and his impactful role at 1-800-GOT-JUNK. He advocates for comprehensive leadership training, as evidenced […] The post Ep. 329 – Leadership Unveiled appeared first on COO Alliance.

In today’s episode, Cameron introduces Rodolfo Lanzagorta, a COO Alliance member from Mexico and COO of Linko. Rodolfo provides insights on the cross-border business dynamics between Mexico and the United States. He also shares his personal growth journey as a COO Alliance member and his transition from larger tech and consulting firms to a smaller […] The post Ep. 328 – COO, Linko, Rodolfo Lanzagorta appeared first on COO Alliance.

In this episode of the Second in Command podcast, we’re featuring a conversation between Cameron and Roland Frasier, host of the Business Lunch podcast. The focus is on the crucial role of the second-in-command in an organization and the key traits that make them effective supporters of CEOs. During their conversation, Roland and Cameron discuss […] The post Ep. 327 – The Essential Traits of an Effective 2IC appeared first on COO Alliance.

Our guest today is Olivia Micallef, Chief Operating Officer of Settle Inc., an all-in-one fintech platform built to help e-commerce brands scale seamlessly. Olivia is a cross-disciplinary leader in fintech and banking, with expertise across strategy, product and business operations. Her current focus is on driving growth and managing operations. In her past role as […] The post Ep. 326 – COO, Settle Inc., Olivia Micallef appeared first on COO Alliance.

Are you curious about the secrets to successful female entrepreneurs? In this podcast episode, Cameron Herold, renowned business coach and entrepreneur, engages in a captivating conversation with Christopher Lochhead.  Together, they explore essential topics that will transform how you think about business, leadership, and the impact of women in the workforce. Here’s a glimpse of […] The post Ep. 325 – Free PR, Beige Companies and More – Follow Your Different appeared first on COO Alliance.

Ever wondered how a Chief of Staff’s journey from studying astrophysics to space medicine and working on quantum secure data encryption led her to become a key player in a fast-growing AI company, ElevenLabs? Brace yourself for a fascinating story that spans across continents and fields. Victoria Weller, the Chief of Staff at ElevenLabs, takes […] The post Ep. 324 – Chief of Staff, Elevenlabs, Victoria Weller appeared first on COO Alliance.

Are you struggling to maintain a work-life balance while working from home? In this podcast episode, Cameron Herold, a seasoned entrepreneur and author, shares valuable insights on various topics.  From balancing work and family life to the power of vivid vision in growing a business, Cameron provides practical advice and inspiration. Discover how to maintain […] The post Ep. 323 – Real Estate Rockstars Tips appeared first on COO Alliance.

Have you ever wondered what it takes to triple the size of a team in just 18 months? Get ready to dive into the world of team building, culture, and exponential growth with Alexa Lowe, COO at Huber Equity Group. In this episode, Cameron Herold talks to Alexa about the incredible journey of Huber Equity […] The post Ep. 322 – COO, Huber Equity Group, Alexa Lowe appeared first on COO Alliance.

In this episode of the Second in Command podcast, host Cameron Herold engages in a conversation about internal leadership development with a seasoned CEO. The discussion kicks off with the significance of the cultural aspect in business, emphasizing the “why” behind actions. The CEO stresses the importance of creating training videos for consistent and efficient […] The post Ep. 321 – How To Grow Your People so They Can Grow Your Business appeared first on COO Alliance.

Have you considered being a successful CEO-COO, sitting in the company’s C-suite line? Do you want to learn how shared values and mentorship can contribute to the success of your bottom line? In this episode of the Second In Command Podcast, we dive into the leadership journey of Peter Chapa. With a nine-year career within […] The post Ep. 320 – COO, Aslan Corporation, Peter Chapa appeared first on COO Alliance.

Do you feel lost in the journey of supercharging your entrepreneurial success? If so- then this podcast episode is for you. In this episode, a seasoned entrepreneur and advisor, Cameron Herold, shares invaluable wisdom on business growth, leadership, and harnessing the power of having a vision. He emphasizes hiring the right team, delegating effectively, and […] The post Ep. 319 – Enduring Entrepreneurship appeared first on COO Alliance.

In today’s episode, we have the pleasure of welcoming Tim Calderala, who is not only a valued member of the COO Alliance but also COO of Collins Builders. Tim has a background in residential construction and real estate and has worked with four different home builders, all of which have been acquired by publicly traded […] The post Ep. 318 – COO, Collins Builders, Tim Calderala appeared first on COO Alliance.

Are you struggling to find the perfect person to be your company’s second-in-command? In this episode, Cameron Herold, an expert in building effective leadership teams- shares invaluable insights on hiring the right fit for this critical role. This episode will allow you to discover the art of: Polarizing job postings Evaluating core behavioral traits in […] The post Ep. 317 – Elevate Your Hiring Game appeared first on COO Alliance.

In today’s episode, Cameron talks to Raquel Izumi, PhD, who is COO at Vincerx Pharma. Raquel shares her remarkable career path and her transition from a science-oriented background to taking on a leadership role in the competitive biotechnology industry. She candidly shares about the company’s growth and challenges, including going public and navigating a stock […] The post Ep. 316 – COO, Vincerx, Raquel Izumi appeared first on COO Alliance.

Share This Episode On: In today’s episode, Cameron talks to Raquel Izumi, PhD, who is COO at Vincerx Pharma. Raquel shares her remarkable career path and her transition from a science-oriented background to taking on a leadership role in the competitive biotechnology industry. She candidly shares about the company’s growth and challenges, including going public […] The post Ep. 316 – COO, Vincerx, Raquel Izumi appeared first on COO Alliance.

Share This Episode On: In today’s episode, Cameron delves into the crucial role of the COO and introduces the COO Alliance, a community exclusively for COOs or second-in-command professionals. He also mentions the recent launch of The Ops Spot for operations professionals reporting to the COO. The discussion touches on the importance of CEOs understanding […] The post Ep. 315 – The Integrator’s Playbook appeared first on COO Alliance.

In today’s episode, Cameron talks to Rohit Sheth, the COO of GrowRev. Rohit and his brother Rohan have successfully built a thriving digital marketing agency with remarkable growth. Rohit discusses how GrowRev has achieved exceptional growth, the shift to managing their own marketing, sponsoring mastermind events, their unique internal culture, and leveraging advisory boards. Rohit […] The post Ep. 314 – COO, GrowRev, Rohit Sheth appeared first on COO Alliance.

In this episode, Cameron and Mike Arce, hosts of the GSD Show, take a deep dive into core values and their practical application in the workplace. Cameron introduces a powerful alternative to conventional vision statements by unveiling the concept of vivid visions. They explore the significance of categorizing tasks into four distinct types: incompetent, competent, […] The post Ep. 313 – 50x Your Fitness Studio appeared first on COO Alliance.

In this episode, we dive into a conversation with Johan Stoop, who shares insights from his experience at “Pause Breathwork,” a wellness company founded by Samantha Skelly. Johan discusses the importance of alignment within a leadership team and how it contributes to effective decision-making and growth. He also reveals the journey of transitioning from a […] The post Ep. 312 – COO, Pause Breathwork, Johan Stoop appeared first on COO Alliance.

Have you ever felt the need to crystalize your company’s future in a way that attracts the right people and resources while propelling you toward your goals? What if I told you there’s a game-changing concept that can make your vision a magnetic force for your business? In this thought-provoking episode, Cameron shares the transformational […] The post Ep. 311 – Live Life King Size appeared first on COO Alliance.

In today’s episode, Cameron talks to Andrew Cariboni, COO at Unbound Merino. Andrew discusses various aspects of his role as the second-in-command, including the company’s growth, his long-standing relationship with the CEO since childhood, hiring his spouse, dealing with cash flow challenges, and managing the company’s rapid scaling. The episode also covers how the company […] The post Ep. 310 – COO, Unbound Merino, Andrew Cariboni appeared first on COO Alliance.

In this episode, Cameron talks to Matthew Graham, COO of Fastgrowingtrees.com. He shares some funny yet effective marketing tactics that caught people’s attention. He recounts the time when Jeff Booth, CEO of BuildDirect, playfully used military helicopters for delivering construction materials instead of drones, leaving people in splits. Another successful campaign involved privacy trees and […] The post Ep. 309 – COO, Fastgrowingtrees.com, Matthew Graham appeared first on COO Alliance.

In this episode, Cameron Herold talks to Brian about the crucial stages of an entrepreneurial journey. As an experienced business mentor, Cameron sheds light on the different growth phases, from small startups to scaling with hundreds of employees. He emphasizes that finding the right second-in-command is pivotal for achieving strategic thinking and sustainable expansion. He […] The post Ep. 308 – Business and Beers appeared first on COO Alliance.

In today’s episode of The Second in Command, we’re featuring a conversation between Cameron and the host of the Brand Builders podcast, Rory Vaden. Cameron reveals the secrets for turning a personal brand into an eight-figure business. They look into the importance of attaching your name to your company so that your hard work goes […] The post Ep. 307 – Four Lessons Personal Brands Need to Know to Go to Eight Figures appeared first on COO Alliance.

Ever wondered how to successfully navigate the world of private equity and business growth? In this episode, Matt Lesser takes us through his early days in the family business, the challenges he faced, and the mentors who shaped his path. He delves into the intricacies of private equity, highlighting the importance of understanding the ethos […] The post Ep. 306 – Founder, Uniquely Normal, Matt Lesser appeared first on COO Alliance.

In today’s episode of The Second in Command, we’re featuring a conversation between Cameron and the host of the Powered by Instinct podcast, Amy Bruske. They discuss the Kolbe Strengths Assessment and how it changed his perspective on how he approaches diversity of strengths in the work environment. They also discuss company culture, leadership dynamics, […] The post Ep. 305 – How to Build a Strengths-Based Partnership Lessons appeared first on COO Alliance.

Our guest today is Jhana Li, co-founder of The Ops Spot with Cameron. Jhana describes herself as, “operations-obsessed, with proven experience developing scalable remote teams and infrastructure. I am a systems thinker, who can simultaneously evaluate a company at the 30,000-foot and 3-foot level, and execute in the way that serves both.” Her expertise lies […] The post Ep. 304 – Co-Founder, The Ops Spot, Jhana Li appeared first on COO Alliance.

In today’s episode of The Second in Command, we’re featuring a conversation between Cameron and the host of Rethinking Execution, Scott Levy. They discuss bridging the strategy execution gap that occurs when a company scales itself to greater and greater revenues. They examine the vivid vision concept, outlining how it synthesizes the best ideas from […] The post Ep. 303 – Rethinking Execution appeared first on COO Alliance.

In today’s episode of The Second in Command, we’re featuring a conversation between Cameron and Entrepreneur on Fire host John Lee Dumas. They discuss the importance of enjoying the journey, having some fun, laughing a little, and spending time with the people that matter most, because this is just what we do to pay our […] The post Ep. 302 – Unleash the Power of Your Second in Command appeared first on COO Alliance.

Today’s episode features a conversation between Cameron and the host of The Gig Experience podcast to discuss how he got started in the Entrepreneurs Organization, why leaders have to be cognizant of the lack of human connection due to remote work, and the differences in the way people work in the Middle East, Europe, Asia […] The post Ep. 301 – Navigating Remote Work & Cultural Diversity in Entrepreneurship appeared first on COO Alliance.

Our guest today is COO Alliance Member Matt Verlaque, Chief Operating Officer of SaaS Academy, a complete business growth system for Software as a Service (SAAS) founders based in Kelowna, British Columbia. Matt is a passionate tech entrepreneur who took a very non-traditional path to get there. After a decade as a fire Lieutenant with […] The post Ep. 300 – COO, SaaS Academy, Matt Verlaque appeared first on COO Alliance.

The Chief Operating Officer of any business has many roles. They are responsible for the execution of the CEO’s vision – turning those ideas into real results. They can also embody other roles, that of a mentor, a partner and even an heir apparent in more mature businesses. In today’s episode, Cameron offers thoughts on […] The post Ep. 299 – The Core Roles of a COO appeared first on COO Alliance.

Our guest today is Tim Duffany, Managing Partner of M. Duffany Builders in Falmouth, Massachusetts, as well as a member of the COO Alliance for the past three years. Tim joined the family business five years ago, where his expertise in the financial services industry has offered a fresh perspective. Tim has been instrumental in […] The post Ep. 298 – Managing Partner, M Duffany Builders, Tim Duffany appeared first on COO Alliance.

Every business needs a COO, a second in command who can take your vivid vision and make it a reality through the day to day operations of your business. In today’s episode, Cameron offers his advice on finding and keeping an A-level COO. He’ll explain the ins and outs of creating a COO scorecard – […] The post Ep. 297 – How to Find an A-Player COO appeared first on COO Alliance.

Today’s episode is a unique one. Our guest is Delaney Keating, a former COO Alliance Member who had originally been booked to be on a previous episode of the podcast before circumstances and strategic business decisions led to her being let go from her position. Delaney offers some real honesty and vulnerability, as well as […] The post Ep. 296 – Delaney Keating appeared first on COO Alliance.

There is a skill that a COO can bring to a business and supercharge a brand, one that we often don’t think about, or fail to use most effectively: Public Relations (PR). In today’s episode, Cameron provides insight on this often overlooked skill and how you can use it to create real growth for your […] The post Ep. 295 – Supercharge Your Brand: Three Easy Steps to Free PR, and Why PR is a Subset of Sales, not Marketing appeared first on COO Alliance.

Our guest today is Mehul Gaglani, Director of Finance, Excellence and Operations for Dev Gadhvi Creations Private Limited, a business that serves people who are looking to build their business around passion by having multiple streams of income. Dev Gadhvi serves trainers, coaches, mentors, experts, and infoprenenuers, largely in the 30-40 year age group. They […] The post Ep. 294 – Director of Finance, Excellence and Operations, Dev Gadhvi, Mehul Gaglani appeared first on COO Alliance.

Every business has a culture. Even if you say you have no culture – that is in fact your culture. You can think of culture as a painted picture. It’s you as the CEO, looking into your crystal ball and seeing what your company looks and feels like. It describes every aspect of your company, […] The post Ep. 293 – Culture is by Design: Rolling out the Painted Picture appeared first on COO Alliance.

Our guest today is Noor Barrage, Managing Partner and Chief Operating Officer for Impact School, a company that works with small to medium-sized businesses to help them scale online using social media. Impact averages around $400,000 USD per month, with nine people internally, not inclusive of their fractional sales team. Impact has partnered with a […] The post Ep. 292 – COO, Impact School, Noor Barrage appeared first on COO Alliance.

Building a business designed for growth and a culture that aligns with this idea is the goal of every entrepreneur, whether they realize it or not. The question is, how do you go about getting the right people? In today’s episode, Cameron provides some insight into building your culture and getting the right people. You’ll […] The post Ep. 291 – How to Build Your Culture and Get the Right People appeared first on COO Alliance.

Our guest today is Gladys Kong, Chief Operating Officer at Near. Previously, she was CEO of UberMedia, which was acquired by Near in 2021. Gladys oversees Near’s privacy initiatives and privacy policy. At UberMedia, she was responsible for assembling a best-in-class data science team and pivoting it from a social media app developer to a […] The post Ep. 290 – COO, Near, Gladys Kong appeared first on COO Alliance.

This is a recast of a podcast conversation between Cameron and Bobby Richards, in which they discuss an issue that many people in business may not be aware of: what the role of a Chief Operations Officer really entails. During the discussion, they discuss the unique role of the COO, as the person who handles […] The post Ep. 289 – Conversation with Bobby Richards and Cameron Herold – Understanding the Role of the COO appeared first on COO Alliance.

Our guest today is Jake Heeb, COO Alliance member and VP of Operations for WishingUWell Inc. Jake is dedicated to helping others grow and succeed, and supporting WishingUWell’s efforts to be a more collaborative and well-functioning team. He is the go-to person for taking on issues, troubleshooting, and driving results. His mission is simple—be the […] The post Ep. 288 – Vice President of Operations, WishingUWell, Inc., Jake Heeb appeared first on COO Alliance.

It’s a difficult scenario, but it’s all too common: You have people on your team who simply don’t measure up. They may have poor results, or perhaps they don’t reflect your core values. Either way, something needs to be done. You may even need to fire them. In today’s episode, Cameron offers some insight into […] The post Ep. 287 – How to Know Who to Keep and Who to Fire appeared first on COO Alliance.

Our guest today is Christine Watts, Head of Client Success for Ninety.io. Christina has been the driving force behind the company’s incredible growth, taking it from 25 to 120 employees in just three years. They’ve also secured two rounds of funding in their series A and B rounds, propelling them to new heights allowing them […] The post Ep. 286 – Head of Client Success, Ninety.io, Christine Watts appeared first on COO Alliance.

This is a recast of an episode of the Chris Harder Show, in which Chris sits down with Cameron to discuss how to be a better CEO and choose the right second-in-command. During the discussion, they talk about the takeaways from his book, *The Second in Command.* They discuss Cameron’s current digital nomad journey and […] The post Ep. 285 – Conversation with Chris Harder and Cameron Herold – How to be a Better CEO appeared first on COO Alliance.

Our guest today is Başak Büyükçelen, Chief Operations Officer for Pressbooks. Born and raised in Istanbul, Turkey, Başak describes herself as a storyteller, film enthusiast, photographer, IT manager, extrovert and immigrant living in Montreal. She is the founder of Supper Society and co-founder of Code Forward. Başak is also a published photographer and has edited […] The post Ep. 284 – COO, Pressbooks, Başak Büyükçelen appeared first on COO Alliance.

Humility is not a trait we often associate with being a CEO, but it is necessary to be able to have the kind of relationship with your trusted COO to say, ‘Hey, I’m not strong in this area, can you help?’ Having that level of trust is a vital component of the CEO/COO relationship. In […] The post Ep. 283 – Being Vulnerable and Humble as a CEO and Connecting with Your COO appeared first on COO Alliance.

Our guest today is Alicia Williams, the Chief Operating Officer of the Center for Family Representation. Alicia oversees CFR’s diversity, equity, inclusion and belonging work, human resources, information technology, and administration activities, and also works closely with our CFO and Executive Director on strategic planning, facilities and operations issues. She has more than two decades […] The post Ep.282 – Chief Operating Officer, Center for Family Representation, Alicia Williams appeared first on COO Alliance.

The relationship between a CEO and COO is a vital one for a business. It’s a yin/yang relationship, where the COO can help to bolster areas where the CEO may be weak, while executing on the CEO’s larger vision. In today’s episode, Cameron provides some insight into this relationship – how to measure its quality […] The post Ep. 281 – Measuring Quality and Warning Signs in the Relationship Between the CEO and the COO appeared first on COO Alliance.

Our guest today is COO Alliance Member and Vice President of Search and Operations for Y Scouts, Sammy Siegal. Born and raised in Alabama, Sammy has worked in general practice senior management level executive search, managed entry-level talent acquisition strategy and execution within the big-4, and led talent acquisition at a SaaS startup supporting the […] The post Ep.280 – Vice President of Search and Operations, Y Scouts, Sammy Siegal appeared first on COO Alliance.

As a business scales, the roles within that business must evolve. Staff numbers increase, and the tasks that need to be completed increase as well. At some point, an entrepreneur needs to make the decision to take on a COO to help with the day to day execution of the business. This role will itself […] The post Ep.279 – The Evolution Of The COO Role As Your Business Scales appeared first on COO Alliance.

Our guest today is COO Alliance Member and Chief Operating Officer for Vintory, Randy Bonds. Since grade school Randy has had a passion for entrepreneurship. For more than 30 years he has been building his skills by owning and operating eight companies all focused in travel and tourism. Founding, scaling, and selling five companies taught […] The post Ep.278 – COO, Vintory, Randy Bonds appeared first on COO Alliance.

Our guest today is Chief Operating Officer for Fibernetics, Hee Kim. Hee is a versatile and creative operational mastermind, leading all business and operational functions for Fibernetics, a globally recognized Canadian telecom company that has been providing innovative products and services for over 20 years. He regularly works in close partnership with the other leaders, […]

Are you a fan of TED or TEDx talks? Cameron has attended the main five day TED event since 2010. This is mainly because his TEDx talk, ‘Let’s Raise Kids to be Entrepreneurs’ went viral in 2009, and has now had over two and a half million views online. Today’s episode is a rebroadcast of […]

Our guest today is COO Alliance member and Vice President of Operations for SMB Team, Brandon Bowers. Brandon is an operational leader with a history of scaling small businesses. His past experience has included sales, sales leadership, and entrepreneurship. In his current role, Brandon works to establish the best small law firm growth company in […]

No one likes to be reminded of all the things that are wrong with their business. For many of us, accepting feedback, particularly criticism, can be extremely difficult. In today’s episode, Cameron discusses how he finally learned to accept feedback for what it is – a learning opportunity. He’ll discuss the reasons why he used […] The post Ep. 274 – Getting Feedback and Being Vulnerable in Your Business appeared first on COO Alliance.

Our guest today is the President of Iron Tribe Fitness, Karen Broadwater. As the President of Iron Tribe Fitness, Karen has always been passionate about executing and advancing brand strategy, driving customer engagement, and improving the user interface experience. Before taking the role of President in 2018, she was the Vice President of Brand Experience. […] The post Ep. 273 – President, Iron Tribe Fitness, Karen Broadwater appeared first on COO Alliance.

Most entrepreneurial CEOs are on the spectrum for bipolar disorder. Also known as manic-depressive illness, bipolar disorder is a mental illness that causes significant shifts in mood, from elation to extreme depression. Some research indicates people with bipolar disorder may show superior leadership skills early in life, possibly because of the intense energy and focus […] The post Ep.272 – None of This Actually Matters appeared first on COO Alliance.

Our guest today is the Director of Programs for the Special Operators Transition Foundation, Joshua Johnson. Joshua is well aware of the importance of leadership in every organization. Having developed leaders in finance, tech, utilities, law enforcement, and the military, he knows that leadership matters regardless of what a company does. He has  served for […] The post Ep. 271 – Director of Programs, Special Operators Transition Foundation, Joshua Johnson appeared first on COO Alliance.

Every entrepreneur has a to-do list, and for most of us, it’s quite long. However, as part of that list you probably have a top 5 list – the most important tasks to complete each day. If you’re like most of us, many of those vital tasks are ones that drain your energy. In today’s […] The post Ep. 270 – The Top 5 List: Getting Things Done appeared first on COO Alliance.

Our guest today is COO Alliance member and Operations Manager of Growth Cave, Jordan Marksberry. Jordan is the operations manager for the Growth Cave, a digital marketing agency that helps businesses get new clients through Facebook advertising. Jordan is only 20, but he’s running a company that will do about $20 million in revenue this […] The post Ep. 269 – Operations Manager, Growth Cave, Jordan Marksberry appeared first on COO Alliance.

Do you think out loud as a CEO? Have you ever really thought about all the business lessons you now know to be true? When Cameron was the CEO for 1-800-Got-Junk, he learned the dangers of thinking out loud, especially when coupled with a large title like CEO or COO. In today’s episode, Cameron will […] The post Ep. 268 – Why You Can’t Think Out Loud as a CEO appeared first on COO Alliance.

One of the hardest parts of building a business is hiring the right people. This becomes even more challenging when you’re looking to hire a second in command. You need someone you can trust on a deep level and someone who has the right skills set for the job. If you make the wrong hire […] The post Ep. 267 – How to Scale and Grow Your Business by Finding the Right COO appeared first on COO Alliance.

There’s an old adage that says, if the rate of change outside your business is greater than the rate of change inside your business, you’re out of business. You’ve no doubt heard about ‘The Great Resignation,’ the mass exodus of workers leaving their jobs during the COVID-19 pandemic, amid strong labor demand and low unemployment. […] The post Ep. 266 – The Great Resignation and Connecting with Employees appeared first on COO Alliance.

Our guest today is COO Alliance member and COO of Canopy Management, Haley Burt. Canopy Management is an e-commerce brand management firm that sees an 84% average YOY profit lift for our clients. The company was built from scratch, with no external funding or investments, and is now working with over 150 brand partners across […] The post Ep. 265 – COO, Canopy Management, Haley Burt appeared first on COO Alliance.

As the CEO of your business, delegating projects and tasks is part of your daily routine. Unfortunately, that daily routine can also include occasional conflicts with your CFO. In this episode, Cameron offers his thoughts on the importance of delegation, as well as a few tips for managing conflicts – simple models that you can […] The post Ep. 264 – CEO Task Delegation and Managing Conflicts with the CFO appeared first on COO Alliance.

Collin builds high-performing organizations by focusing on developing people, processes, and planning. He learned to leverage his experience leading small teams within an elite Marine Corps unit as well as  his time as an officer in the Army Special Operations to turn regular organizations with normal leaders and team members into motivated and engaged high-performing […] The post Ep. 263 – COO, Prenlyn Automotive Group, Collin Hamel appeared first on COO Alliance.

Do you know when you should hire a COO? Do you know when you should be incentivizing them with equity or stock options? In today’s episode, Cameron will examine these questions and provide insight on the right time method for hiring a second in command. He’ll offer thoughts on when you should look at hiring […] The post Ep. 262 – When to Hire a CEO and a CFO appeared first on COO Alliance.

Our guest today is CEO, President and Board Member of Poppulo, Samantha Bufton. Samantha has successfully driven transformational growth for organizations of all sizes for almost 20 years. Prior to joining Poppulo in 2022, Samantha served as EVP/ General Manager of Momentive-AI’s (formerly known as SurveyMonkey) survey business. She joined Momentive as a product leader […] The post Ep. 261 – CEO, President and Board Member of Poppulo, Samantha Bufton appeared first on COO Alliance.

Are you a CEO looking to take your business to the next level without burning out? In this episode, Cameron discusses his advice on growing your company without overworking yourself. Key to this is hiring the right personnel, starting with outsourcing to fractional employees before moving on to full-time hires, with an emphasis on revenue-producing […] The post Ep. 260 – Building The Foundations And Growing Your Business Without Sacrificing Your Well-being appeared first on COO Alliance.

Our guest today is COO Alliance member and COO of Germfree Laboratories, Jeff Serle. During his 30+ year career at Germfree he has led the design of Biological Safety Cabinets, Laminar Flow Equipment, Pharmacy Isolators, Class III Gloveboxes, as well as Modular and Mobile BSL 3 Laboratories and Cleanrooms. Jeff holds a Bachelor of Science […] The post Ep. 259 – Germfree Laboratories Inc COO, Jeff Serle appeared first on COO Alliance.

In today’s episode, Cameron offers the real secrets to creating a fast-growing company. You’ll learn how  Cameron grew 1-800-Got-Junk from $2 million to $106 million in just six and a half years. You’ll discover secrets on how to build a true leadership team that will help you grow the company. Cameron will discuss methods for […] The post Ep. 258 – The 4 Pillars to a Fast-Growing Company Culture appeared first on COO Alliance.

Our guest today is Robert Glazer, author and keynotes speaker, as well as the Founder and Chairman of the Board of Acceleration Partners. Robert is a serial entrepreneur with a passion for helping individuals and organizations build their capacity to elevate. Under Robert’s leadership, Acceleration Partners has become a recognized global leader in the affiliate […] The post Ep. 257 – Acceleration Partners Founder, Robert Glazer appeared first on COO Alliance.

Today’s episode features an interview Cameron did as part of the Strategy and Leadership podcast with Anthony Taylor. During the discussion, Cameron explains the point where a business needs a second in command: Specifically, when a business grows to the point where it can’t handle the people and is missing opportunities. Many entrepreneurs make the […] The post Ep. 256 – How Improving Your Managers’ Skills is the Key to Business Growth appeared first on COO Alliance.

Our guest today is Paul J. Zdunek, author, speaker, conductor, Grey Leadership expert and COO of Miller Kaplan Paul has over 20 years of experience providing business leadership and advisory services for both nonprofit and for-profit organizations. He has been a Chief Restructuring Officer, Business Transformation Advisor, Change Management Leader, and Interim Executive for institutions […] The post Ep. 255 – Miller Kaplan COO, Paul J. Zdunek appeared first on COO Alliance.

Today’s episode features a presentation Cameron gave called Vivid Visions, in which he outlines the reasons why vision statements just don’t work. In this presentation, Cameron offers evidence why the standard, single line vision statement simply doesn’t work. He offers anecdotes about a high-profile sports psychologist who tried to apply the concept of visualization to […] The post Ep. 254 – Vivid-Vision: A $250,000 Idea That Can Transform Your Company appeared first on COO Alliance.

Our guest today is Rick Dietz, President of Advent. Rick was brought into Advent by a private equity firm to report to the founders, Dr. Madan Kandula and Dr. Gwen Kandula and grow the organization. The conversation covers many areas, including how Rick came into the organization, and why he focuses on developing people. Advent […] The post Ep. 253 – Advent President, Rick Dietz appeared first on COO Alliance.

Today’s episode features a conversation Cameron had with Christopher Ian Bennett of the Vancouver Film School Storyteller’s Studio podcast. In this wide-ranging discussion, Christopher and Cameron discuss the importance of narrative and storytelling in the way you drive your business and the way you introduce your brand, whether personal or corporate. They discuss some of […] The post Ep. 252 – The Art of Telling Your Story As An Entrepreneur appeared first on COO Alliance.

Our guest today is Jason Oates, speaker, storyteller, coach and a founding executive and Chief Business Officer for LiveIntent. Jason is a brand ambassador focused on pipeline fulfillment for LiveIntent – that is, whe he’s not singing 80’s pop hits with the company band, Rifff. LiveIntent is a people-based marketing platform reaching over 250 million […] The post Ep. 251 – LiveIntent CBO, Jason Oates appeared first on COO Alliance.

Today’s episode is a little different. Recently Cameron was featured on the Author Hour podcast hosted by Hussein Al-Baiaty, and we’re happy to give you the opportunity to hear that conversation. Cameron was there to talk about his latest book, “The Second in Command: Unleash the Power of Your COO.” During their wide ranging discussion, […] The post Ep. 250 – Unleashing the Power Of Your COO appeared first on COO Alliance.

Our guest today is Katherine Jerkens, COO of Uncle Nearest Premium Whiskey. Katharine took the bold decision to leave her career of 15 years in the hotel business to help build what now is a very successful whiskey company. With over 15 years of experience in the hospitality industry, Katharine brings a fresh perspective to […] The post Ep. 249 – Uncle Nearest Premium Whiskey CBO, Katharine Jerkens appeared first on COO Alliance.

Our guest today is COO Alliance Member and B2B marketing specialist Kevin (Kevlex) Beeftink, COO of Funnelytics. Kevin combines commerce, digital marketing and scalable processes to help businesses grow their efforts. Every commercial success comes with an operational challenge and vice versa, and he has experienced this cycle several times. He enjoys tackling challenges on […] The post Ep. 248 – Funnelytics COO, Kevin Beeftink appeared first on COO Alliance.

Our guest today is LinkSquares’ Chief Legal Officer, Tim Parilla.  Tim oversees LinkSquares’ legal posture and acts as a strategic advisor to the company’s management and corporate counsel customer base. He previously spent seven years as General Counsel for DraftKings.  At DraftKings, Tim scaled the legal function and managed the company’s legal posture throughout numerous […] The post Ep. 247 – LinkSquares Chief Legal Officer, Tim Parilla appeared first on COO Alliance.

Our guest today is ActiveCampaign’s President, Sameer Kazi.  Sameer is responsible for guiding the core operations and helping prepare the company for its next phase of growth. He is a deeply experienced software executive and operator with global P&L and public company experience helping growth stage & mature SaaS businesses scale revenue and operations.  Sameer […] The post Ep. 246 – ActiveCampaign President, Sameer Kazi appeared first on COO Alliance.

Our guest today is COO Alliance Member and COO of NVB Playgrounds, Inc. Lacey Jarvis.  Lacey started at NVB Playgrounds Inc. as a CSR in 2016, and quickly was given the additional role of the Install Coordinator. As the busy season progressed and ended, she moved away from Install Coordinator to help out with Accounting […] The post Ep. 245 – NVB Playgrounds Inc. COO, Lacey Jarvis appeared first on COO Alliance.

Our guest today is COO of Reconstruction Experts, Inc. Mike Barclay.  From his wide-ranging expertise in the industry to an unwavering stance on positive internal leadership, Mike’s impact on RE’s construction operations and activities as Chief Operating Officer is extensive. Mike’s almost 30 years of well-rounded experience, in everything from product development and project management […] The post Ep. 244 – Reconstruction Experts Inc. COO, Mike Barclay appeared first on COO Alliance.

Our guest today is Coterie Insurance’s COO, Kevin Mackey.  ​​​​Kevin Mackey leads the company’s operations, including finance, accounting, legal, scaling, people operations, security, tech services, and customer advocacy.  After graduating with a degree in Finance and Accounting, and working as a buy-side equity researcher through the financial crisis era, Kevin tapped his entrepreneurial DNA as […] The post Ep. 243 – Coterie Insurance COO, Kevin Mackey appeared first on COO Alliance.

Our guest today is Entrepreneur’s Organization’s Chief Operating Officer, Deborah Rainey.  Deborah has over 15 years of experience in non-profits. She has held leadership positions at Conservation International, transforming the grants and contracts function, focusing on centralizing management of US programs, and providing support to field programs in 30 countries.  Deborah also held a leadership […] The post Ep. 242 – Entrepreneur’s Organization COO, Deborah Rainey appeared first on COO Alliance.

Our guest today is CapIntel’s Co-Founder and CRO, Rob Crnkovic.  CapIntel is a B2B wealth management platform for financial advisors and asset managers that enables them to save time, and easily articulate the value of investments to their customers.  Rob joined CapIntel with over 10 years of B2B sales leadership experience as a former executive […] The post Ep. 241 – CapIntel Co-Founder & CRO, Rob Crnkovic appeared first on COO Alliance.

Our guest today is Mailchimp’s Chief Operating Officer, Sheldon Cummings.  Before stepping into his leadership role at Mailchimp, Sheldon had a dual role as a VP Intuit Sales in addition to serving as Intuit’s Chief Diversity, Equity, and Inclusion Officer (CDEIO). Since joining Intuit in 2017, Sheldon has led a number of leadership positions across […] The post Ep. 240 – Mailchimp COO, Sheldon Cummings appeared first on COO Alliance.

Our guest today is the President and Chief Product Officer of Kajabi, Sean Kim.  Kajabi is the leading platform for knowledge entrepreneurs and creators. Previously, Sean was the head of product at TikTok, where he set the strategic direction and led teams responsible for developing and growing the company’s product.  Prior to TikTok, Sean was […] The post Ep. 239 – Kajabi President & Chief Product Officer, Sean Kim appeared first on COO Alliance.

Our guest today is COO Alliance Member and Aviator PPG’s Chief Operating Officer, Matt Luebke. Matt has been around aviation his whole life, but never in the pilot’s seat, until training at Aviator. He trained with Aviator at the Dunnellon location in January of 2021. Matt spent 4 years in the US Air Force in […] The post Ep. 238 – Aviator PPG, Matt Luebke appeared first on COO Alliance.

Our guest today is Vanta’s Chief Revenue Officer, Stevie Case.  Stevie oversees Vanta’s go-to-market team to support the company’s rapid growth. She brings over 15 years of sales and business development experience to the new role, most recently serving as Vice President of Mid-Market Sales at Twilio, a market-leading cloud communications platform.  Joining as one […] The post Ep. 237 – Vanta CRO, Stevie Case appeared first on COO Alliance.

Today’s special episode features part 2 of a platinum-level coaching call Cameron Herold had with his coaching clients, with an in-depth analysis covering various topics from casting your vision to bringing the best out of your projects. This episode continues on its offering to bring clarity with real-life examples as told through the experiences of […] The post Ep. 236 – Facilitating Leadership & Growth – Part 2 With Cameron Herold appeared first on COO Alliance.

Today’s special episode features a platinum-level coaching call Cameron Herold had with his coaching clients, with an in-depth analysis covering various topics from casting your vision to bringing the best out of your projects. This episode gives great clarity with real-life examples as told through the experiences of the other guests on this call. You’ll […] The post Ep. 235 – Facilitating Leadership & Growth – Part 1 With Cameron Herold appeared first on COO Alliance.

Today we feature Cameron Herold as a special guest on the Beyond A Million Podcast hosted by Brad Weimert.  In this episode of Beyond A Million, Cameron Herold discusses how to hire for hyper-growth. We hope you enjoy this week’s episode.                        In This Conversation We […] The post Ep. 234 – Hiring for Hypergrowth appeared first on COO Alliance.

Our guest today is Precision Painting Plus’ COO, Joseph Galeas. Joseph Galeas is considered a people manager with a proven background in developing and leading teams, building relationships, and engaging employees in business-related decisions. His experience in operations from the frontline to the board room has brought him repeated success in building successful teams from […] The post Ep. 233 – Precision Painting Plus COO, Joseph Galeas appeared first on COO Alliance.

Our guest today is COO Alliance Member and Enertech’s COO, Karina Mikhli.  Karina Mikhli is a remote COO (former fractional one) and workflow consultant located in NYC. She excels at optimizing systems and focusing teams, loves to help companies and teams run efficiently and scale smartly, and is currently doing all of this and more […] The post Ep. 232 – Enertech COO, Karina Mikhli appeared first on COO Alliance.

Our guest today is Launch Academy’s VP of Programs, Sam Chan.  Sam oversees the programming and strategy for Launch’s network of tech entrepreneurs. Over his 8 years with the company, Sam has advised and supported thousands of founders from over 35 countries, and those companies have gone on to raise over 2B$. He helped create  […] The post Ep. 231 – Launch Academy VP of Programs, Sam Chan appeared first on COO Alliance.

Our guest today is Trainual’s Chief of Staff, Chelsey Krisay.  Trainual is a leading SaaS company that helps businesses automate their onboarding and training by documenting every process, policy, and procedure in one simple system. Prior to helping launch Trainual in 2018, Chelsey was the first employee at Organize Chaos, an operations consulting firm also […] The post Ep. 230 – Trainual Chief of Staff, Chelsey Krisay appeared first on COO Alliance.

In today’s episode, we feature a special appearance of Cameron Herold on the A Little Bit Culty Podcast with Sarah & Nippy. In today’s episode, Cameron discusses how a great company culture must be more than a business and a little less than a religion, leaning towards a cult. Also, what are the warning signs […] The post Ep. 229 – Differentiating Between Company Culture & a Cult appeared first on COO Alliance.

Our guest today is Sendinblue’s COO, Olivier Legrand. Sendinblue is the leading all-in-one digital marketing platform for small to medium-sized businesses. In his role, he is responsible for overseeing strategy, operations, go-to-market, talent, and international growth.  Before joining Sendinblue, Olivier was the VP and Managing Director of Asia Pacific and China at LinkedIn, and under […] The post Ep. 228 – Sendinblue COO, Olivier Legrand appeared first on COO Alliance.

Our guest today is Makeship’s COO and Co-founder, Pablo Eder.  Makeship, is a crowdfunding platform founded in 2018 with the mission of helping the world transition to a creator economy.  Pablo has many years of experience in science, engineering, and business — having launched multiple start-ups. He is a Mexican-German who lived in Mexico most […] The post Ep. 227 – Makeship COO & Co-Founder, Pablo Eder appeared first on COO Alliance.

Our guest today is the COO of Lawlytics, Anita Malik.  Anita has over 15 years of experience leading operations, marketing, and product development at a number of startup organizations and also at Arizona State University, where she served as Deputy Director for the school’s business journalism institute.  Her operational excellence and digital background have helped […] The post Ep. 226 – Lawlytics COO, Anita Malik appeared first on COO Alliance.

Our guest today is Jobsity’s COO, Santiago Castro.  With over 16 years of experience in the technology and software industry and 12 of those years at Jobsity, Santiago has performed a variety of roles including UX/UI web designer, senior front-end developer, technical project manager, and account manager.  Wearing all of these hats has provided him […] The post Ep. 225 – Jobsity COO, Santiago Castro appeared first on COO Alliance.

Our guest today is The Narrative Group’s President, Rebecca Coleman. Rebecca holds over 20 years of experience in building great relationships with clients and even better campaigns for their brands. Currently, she is President at The Narrative Group, an award-winning creative agency that specializes in people-centric and earned-led brand experiences for some of today’s biggest […] The post Ep. 224 – The Narrative Group, President, Rebecca Coleman appeared first on COO Alliance.

In today’s episode of the Second in Command podcast, we will be listening in on several people who joined a call to ask Cameron Herold questions about being a second in command, leadership, team management, finances and much more! This episode is packed full of value, so pay close attention and enjoy! In This Conversation […] The post Ep. 223 – Ask Me Anything appeared first on COO Alliance.

Our guest today is NutriSense’s Co-Founder and Chief Operating Officer, Dan Zavorotny. NutriSense is a metabolic health company that helps anyone discover and reach their health potential. Under Dan’s leadership, NutriSense has become one of the fastest-growing startups in America. Leading the company through rapid growth, he’s built a team of 120 employees to serve […] The post Ep. 222 – NutriSense Co-Founder & COO, Dan Zavorotny appeared first on COO Alliance.

Today, we are sharing a podcast Cameron Herold was featured in called Operations with Sean Lane. In this special featured episode, Sean Lane interviews Cameron about the 8 core areas that are vital to a COO and utilizing help to find the successful path to your company’s Vivid Vision®.  In This Conversation We Discuss: The […] The post Ep. 221 – The Role of a COO appeared first on COO Alliance.

Our guest today is COO Alliance member and COO of Closers.io, Sivana Brewer.   Sivana runs the operational teams for both Remote Closing Academy & Sales Team Accelerator at our company Closers.io. She dropped out of college at 19, spent her time reading 100 business books in a year, while going full steam into building skillsets […] The post Ep. 220 – Closers.io COO, Sivana Brewer appeared first on COO Alliance.

Our guest today is COO Alliance member and COO of REAL Success Network, Stephen Fourie. Stephen works closely with Brian Walsh to help elevate and grow the REAL Success Network internationally. Having run multiple businesses over the years, his own commitment to personal and professional mastery led him to the organization. Under their combined leadership […] The post Ep. 219 – REAL Success Network COO, Stephen Fourie appeared first on COO Alliance.

Our guest today is a COO Alliance Member and Senior Vice President of STN Digital, Cammille Arciaga.  STN Digital is a social-first marketing agency focused on launching brands and building highly engaged audiences. Focusing on digital strategy, social media management, paid media, influencer management, branding, sponsorships, and more, the STN team strives to be a […] The post Ep. 218 – STN Digital Senior Vice President, Cammille Arciaga appeared first on COO Alliance.

Our guest today is Carpedia Group International’s Vice President, Andrew Rush.  Carpedia Group International is a management consulting firm based out of Oakville, Ontario.  It is unique in the consulting world, committed to improving KPIs for their clients by a specific amount, and on average, generate greater than a 3 to 1 ROI as a […] The post Ep. 217 – Carpedia Group International Vice President, Andrew Rush appeared first on COO Alliance.

Our guest today is COO Alliance Member and COO of Timberlane, Inc, Russ Andersen.  Russ was originally the VP of Sales for Timberlane, Inc from May 2009 until September 2021, when he was promoted to COO of the company.  Prior to that, Russ was the Principal of Nolan Andersen Homes, a real estate company from […] The post Ep. 216 – Timberlane, Inc. COO, Russ Andersen appeared first on COO Alliance.

Our guest today is Ops Academy’s founder, Jhana Li. Jhana has over 4 years experience as a COO and Operations Consultant for digital entrepreneurs. She specializes in executing scalable team & systems infrastructure, and harnessing the true power of Operations as a lever for compound growth.  Jhana’s passion lies in scaling purpose-based businesses, and partnering […] The post Ep. 215 – Ops Academy Founder, Jhana Li appeared first on COO Alliance.

Our guest today is mci group’s President and COO, Jurriaen Sleijster.  Jurriaen is jointly responsible for the management and strategic direction of a global next-gen platform for marketing innovation and breakthrough communication in the digital age. Mci group’s platform combines the talent, technology, and creative power of their global agency network to transform brands and […] The post Ep. 214 – Mci group President & COO, Jurriaen Sleijster appeared first on COO Alliance.

In today’s episode, we feature a special appearance of Cameron Herold on The Greatness Machine with Darius podcast. Cameron discusses with Darius the power of a second in command with vision, as one of the most vital aspects of choosing the right fit for your second in command.  Cameron offers up several key traits to […] The post Ep. 213 – The Power of a Second in Command with Vision appeared first on COO Alliance.

Our guest today is BlueConic’s President and COO, Cory Munchbach.  Cory has spent her career on the cutting edge of marketing technology and brings years working with Fortune 500 clients from various industries to BlueConic.  Before joining the BlueCrew, she was an analyst at Forrester Research where she covered business and consumer technology trends and […] The post Ep. 212 – BlueConic President & COO, Cory Munchbach appeared first on COO Alliance.

Our guest today is a COO Alliance member and Title Alliance’s Chief Strategy Officer, Lindsay Smith.  Lindsay’s emphasis is on overall growth, communication, and strategic development from both a corporate and joint venture perspective. As one of the culture drivers in the organization, Lindsay is integral in creating recruitment and retention strategies providing an environment […] The post Ep. 211 – Title Alliance Chief Strategy Officer, Lindsay Smith appeared first on COO Alliance.

Today’s special episode features clips from various podcasts Cameron Herold appeared on as a guest speaker. Cameron has spoken on several different podcast shows, but the ones we’re sharing today are from the following:  Joe Polish – Click here for full episode Orange Label – Click here for full episode Systems Simplified – Click here […] The post Ep. 210 – Part 2: Cameron Has Been On… appeared first on COO Alliance.

Our guest today is Peak’s Chief Commercial Officer, Zoe Hillenmeyer.  Zoe has a decade of experience in the Artificial and Decision intelligence field, and has been part of over 20 product launches in the category during her time with AI pioneers including Peak, AWS and IBM. Zoe holds an MBA in Strategy from Washington University […] The post Ep. 209 – Peak Chief Commercial Officer, Zoe Hillenmeyer appeared first on COO Alliance.

Our guest today is COO Alliance member and COO of 15Five, Jim Morrisroe.  As a Technology Executive and recovering CEO with over 25 years of experience in the software and computer hardware industry, Jim is a results-focused operator with a successful track record of building high-growth companies. Jim has a talent for developing winning strategies; […] The post Ep. 208 – 15Five Chief Operating Officer, Jim Morrisroe appeared first on COO Alliance.

Our guest today is a member of the COO Alliance and 34 Strong’s Co-Founder and COO, Darren Virassammy.  As the co-founder of 34 Strong, TEDx speaker, and someone who is obsessed with seeking personal greatness through connection with nature, Darren is uniquely positioned to help those in corporate America and individuals reach the potential they […] The post Ep. 207 – 34 Strong Cofounder & COO, Darren Virassammy appeared first on COO Alliance.

Our guest today is the COO and author, Jennifer Geary. Jennifer is responsible for nCino’s full European functions, as well as spearheading business expansion across the continent and into Africa and the Middle East. Jennifer has more than 30 years of experience in finance, technology, risk and legal, across diverse industries from financial services to […] The post Ep. 206 – COO and Author, Jennifer Geary appeared first on COO Alliance.

Our guest today is Tonal’s Chief Operations Officer, Shannon Crespin.  Shannon is responsible for leading the company through scaling and achieving operational excellence in manufacturing, supply chain, delivery & installation, customer care, and service & repair. She brings over 25 years of experience in operations in a cross-section of industries from telecommunications, consumer products, healthcare, […] The post Ep. 205 – Tonal COO, Shannon Crespin appeared first on COO Alliance.

Our guest today is the Chief Operating Officer of Fundbox, Cetin Duransoy. In this role, Cetin is responsible for managing and growing the core credit business, as well as building and expanding the company’s product platform. Cetin joined Fundbox from Visa, where he served as the company’s Head of Global Installment Products and led a […] The post Ep. 204 – Fundbox COO, Cetin Duransoy appeared first on COO Alliance.

Our guest today is Duct Tape Marketing’s COO, Sara Nay.  Sara Nay is also the Founder of Spark Lab Consulting, Scalable Business Advisor and host of the Agency Spark Podcast.  With 11+ years working in the small business space, it is her passion to install marketing and operating systems for small business owners so they […] The post Ep. 203 – Duct Tape Marketing COO, Sara Nay appeared first on COO Alliance.

Today we have a special episode on the Second in Command Podcast.  A few years ago, Cameron Herold was invited to an event called War Room to talk to a room full of CEOs about how to find and recruit a second in command. In this episode, you will learn what it takes to be […] The post Ep. 202 – War Room Mastermind Speaker, Cameron Herold appeared first on COO Alliance.

Our guest today is the Chief Operating Officer of EasyHealth, Aaron Schiff. EasyHealth is a company redesigning Medicare by connecting insurance distribution and care. The company has a simple purpose: to help enroll and follow up with people eligible for Medicare to improve health outcomes. They currently have raised $135 million in equity and debt, […] The post Ep. 201 – Easy Health COO, Aaron Schiff appeared first on COO Alliance.

Our guest today is a Founding General Partner of Mighty Capital, Jennifer Vancini. Jennifer has been investing for 10+ years. Before becoming a full-time investor, she held executive roles in corporate and strategic business development, especially in the high-growth security and mobile sectors with companies such as Telefonica, Symbian/Nokia, and Certicom, which she helped take […] The post Ep. 200 – Mighty Capital General & Founding Partner, Jennifer Vancini appeared first on COO Alliance.

Our guest today is COO Alliance Member Derek Fredrickson, COO and Fractional Integrator of Boldheart.   Derek is responsible for overseeing and managing all aspects of the day-to-day operations of Boldheart, focusing on business development, planning, strategy, and team. Derek is an expert in business operations, team building, systems, and marketing.   Derek’s down-to-earth leadership […] The post Ep. 199 – Boldheart COO/Fractional Integrator, Derek Fredrickson appeared first on COO Alliance.

Our guest today is Asana’s COO and Head of Business, Anne Raimondi.  Anne first joined Asana’s Board of Directors in 2019 and is an industry veteran with over 20 years of experience leading various product and business functions in fast-growing SaaS companies.  Prior to her role at Asana, she was the Chief Customer Officer at […] The post Ep. 198 – Asana COO & Head of Business, Anne Raimondi appeared first on COO Alliance.

Our guest today is the CMO of Ceros, Jamie Gier.  Jamie works with many top brands including NBC Universal, Monster.com, JP Morgan, Wall Street Journal, United Airlines, and United Healthcare to create immersive content experiences.  With more than 25 years of experience, Jamie has worked with leading tech companies from healthcare to education to grow […] The post Ep. 197 – Ceros Chief Marketing Officer, Jamie Gier appeared first on COO Alliance.

Our guest today is COO Alliance Member Glen Raven’s VP of Operations, Randy Blackston.   As VP of Operations, Randy is responsible for global manufacturing of the Sunbrella Branded Products. He’s also directly responsible for the operations of 5 manufacturing plants with 1,500 associates.  His biggest achievement includes the design, engineered staffing plan with job […] The post Ep.196 – Glen Raven VP of Operations, Randy Blackston appeared first on COO Alliance.

Our guest today is ZoomInfo’s President & COO, Chris Hays.  Chris Hays leads sales, marketing, and customer success. From 2019 until early 2021, Chris helmed sales and customer success teams as Chief Revenue Officer. Prior to that, from 2016 to 2019, he served as Senior Director of Sales and Marketing Operations, Vice President of Sales […] The post Ep. 195 – ZoomInfo President & COO, Chris Hays appeared first on COO Alliance.

Our guest today is Mindbody, Inc’s President & CTO, Sunil Rajasekar.  Sunil has served as Mindbody’s chief technology officer since November 2018 and as its president since August 2020. With more than 20 years of consumer and enterprise experience, his work is focused on the company’s product and technology strategy, consumer marketplace expansion, and platform […] The post Ep. 194 – Mindbody, Inc. President & CTO, Sunil Rajasekar appeared first on COO Alliance.

Our guest today is TerraCycle’s Chief Administrative Officer, Richard Perl. Richard joined TerraCycle in 2008 and has overseen strategic partnerships, investor relations, capital raising, and the company’s international growth from 1 to 20+ countries. He has worked within the green business world for 35+ years in a range of industries.  Richard is a founder of […] The post Ep. 193 – TerraCycle Chief Administrative Officer, Richard Perl appeared first on COO Alliance.

Melisa Tokmak is the Head of Scale AI’s Document AI business, which focuses on building fine-tuned machine learning models to process documents at high quality. As the founder and leader of this unit, Melisa supports a team of engineers and machine learning scientists, as well as product, operations, sales, and marketing. She is now spearheading […] The post Ep. 192 – Scale Ai General Manager, Melisa Tokmak appeared first on COO Alliance.

Our guest today is Michael Koenig, the Chief Operating Officer of Time Doctor, a remote company made up of 150 people spread across 40 countries. He was brought on in May 2020 to operationalize the company during a phase of explosive growth and to scale the organization. Michael is a passionate promoter of remote work. […] The post Ep. 191 – Time Doctor COO, Michael Koenig appeared first on COO Alliance.

Today’s special episode features clips from various podcasts Cameron Herold appeared on as a guest speaker. Cameron has spoken on several different podcast shows, but the ones we’re sharing today are from the following: The Drop-In CEO Your First Thousand Clients Media Maven Coaching for Leadership Mixergy Leadership and Loyalty In This Conversation, We Discuss: […] The post Ep. 190 – Cameron Has Been On… appeared first on COO Alliance.

Our guest today is the Co-Founder & CTO of Armis Security, Nadir Izrael. Nadir guides the technology vision behind Armis to protect unmanaged and IoT devices. He co-founded the company in 2015 with its CEO, Yevgeny Dibrov. Prior to Armis, Nadir worked at Google as a senior software manager. Before Google, Nadir spent six years […] The post Ep. 189 – Armis Security Co-Founder & CTO, Nadir Izrael appeared first on COO Alliance.

Today’s guest is Gray Matters Capital Vice President and COO Trice Kabundi. Often described as a game-changer and secret organizational weapon, Trice has built and managed business initiatives and teams in Africa, Asia, Europe, and the US. She is skilled at bridging strategy and operations. She’s no stranger to capturing the big picture and driving […] The post Ep. 188 – Gray Matters Capital VP & COO, Trice Kabundi appeared first on COO Alliance.

Our guest today is the COO of Smart City Locating, Nathan Lenahan. Nathan Lenahan joined Smart City in January 2020. In his role as COO, Nathan drives vision and strategy at Smart City, cross-functionally leading departments such as Sales, Marketing, and Strategic Partnerships for the company. Nathan garnered success in previous roles where he managed […] The post Ep. 187 – Smart City Locating COO, Nathan Lenahan appeared first on COO Alliance.

Our guest today is Diligent Corporation’s President & COO, Lisa Edwards. Diligent Corporation is the largest governance, risk and compliance (“GRC”) SaaS provider serving over 23,000 organizations around the globe. Lisa is responsible for commercial growth and performance. Prior to joining Diligent, she served as EVP of Strategic Business Operations at Salesforce. Lisa also held […] The post Ep. 186 – Diligent Corporation President & COO, Lisa Edwards appeared first on COO Alliance.

  Our guest today is COO of Thorben, Chris Koomey. Those who know him, call him Koomey. Koomey has dedicated his life to helping entrepreneurs get more out of their businesses and their lives by building multiple streams of value for income, wealth creation and fun. Currently, he is focused on building value in Thorben […] The post Ep. 185 – Thorben COO, Chris Koomey appeared first on COO Alliance.

Our guest today is the Marketing Director of The Hustle, Scott Nixon.  The Hustle was acquired by HubSpot in 2021. Before the acquisition, Scott served as Head of Product and Growth, where he grew the daily email newsletter 50% Y/Y to 1.5m+ readers — and premium subscription 500% Y/Y to 10k+ paid subscribers.  Prior, he […] The post Ep. 184 – The Hustle Marketing Director, Scott Nixon appeared first on COO Alliance.

Our guest today is the COO of Boomi, Chris Port. Chris is responsible for the support, services, success, and strategy functions within the company. Chris led the Dell acquisition of Boomi in 2011 and was responsible for the company’s integration and growth post-acquisition. Previously, Chris was a General Manager within Dell Software’s Systems Management Business […] The post Ep. 183 – Boomi COO, Chris Port appeared first on COO Alliance.

Our guest today is the Chief Business Officer at the crypto giant known as Blockchain.com, Lane Kasselman. Lane Kasselman has more than two decades of experience in public policy, crisis strategy, and communications at Blockchain.com. Previously, he headed communications and public affairs for Uber and AT&T, where he played a crucial role in creating national […] The post Ep. 182 – Blockchain.com Chief Business Officer, Lane Kasselman appeared first on COO Alliance.

Our guest today is the Chief Operating Officer of Anaqua, Justin Crotty.  As Chief Operating Officer, Justin handles the execution of Anaqua’s growth strategy and day-to-day operations. He joined Anaqua in 2016 as Chief Financial Officer, where he assumed overall leadership for the Global Finance and Accounting team.  In 2018 he was appointed to COO […] The post Ep. 181 – Anaqua COO, Justin Crotty appeared first on COO Alliance.

Our guest today is the COO of HomeToGo, Valentin Gruber. HomeToGo is a marketplace with the world’s largest selection of holiday rentals, listing millions of offers across thousands of trusted partners. Valentin spent 2 years as CRO refining the Customer Support program by fuelling it with Salesforce to create a new B2B2C CRM tool across […] The post Ep. 180 – HomeToGo COO, Valentin Gruber appeared first on COO Alliance.

Our guest today is COO Alliance Member Brian Gaouette, Vice President of Operations at V Shred.  Brian began his career as a financial analyst with a Fortune 100 financial firm doing accounting and reporting for investment portfolios. Brian eventually partnered with a group of people to form a digital marketing agency, where he got to […] The post Ep. 179 – V Shred VP of Operations, Brian Gaouette appeared first on COO Alliance.

Our guest today is the Head of Global Marketing at Clubhouse, Maya Watson. Clubhouse is leading the creator, partnerships, community, editorial, and communication teams for all marketing initiatives.  Prior to Clubhouse, Maya was an executive at Netflix leading Editorial & Publishing, and a longtime executive at OWN Networks and Harpo Productions. Originally from Minneapolis, Maya […] The post Ep.178 – Clubhouse Head of Global Marketing, Maya Watson appeared first on COO Alliance.

Our guest today is Pela Earth’s COO, Jeff Keen.  Jeff’s background in the technology industry ranges from startup founder to senior executive in several high growth companies. He is an active member and supporter of British Columbia’s startup ecosystem as co-founder of Atrium Ventures, the Kelowna Innovation Society and Accelerate Okanagan.   Jeff is currently the […] The post Ep. 177 – Pela Earth COO, Jeff Keen appeared first on COO Alliance.

Our guest today is Christie Kim, COO of Persona, the identity infrastructure company backed by Index Ventures and Coatue that offers businesses the building blocks to create personalized identity verification experiences for any use case.  In her role, Christie oversees Persona’s business and operations functions, including sales, marketing, customer success, and operations. She is leading […] The post Ep. 176 – Persona COO, Christie Kim appeared first on COO Alliance.

Our guest today is COO Alliance Member, Derek Knorr, who is the COO for Sprious. Sprious is a tech startup located in Lincoln, Nebraska as part of the ‘Silicon Prairie’ and primarily plays in the web scraping space, providing SaaS sales of its web scraping services as well as product-based sales for the underlying infrastructure […] The post Ep. 175 – Sprious COO, Derek Knorr appeared first on COO Alliance.

  Today is a special “Ask Cameron Anything” episode! We’ve polled our audience, sought out social media, and given you the chance to ask YOUR questions that you’ve been burning to ask from the CEO Whisperer himself, Cameron Herold! With over 20 years of building businesses and coaching some of the top leaders of business […] The post Ep. 174 – Special Feature: “Ask Me Anything!” appeared first on COO Alliance.

  Our guest today is COO Alliance Member, Michael Sedio, the COO and Vice President of the Better Business Bureau. Michael Sedio doesn’t just work at the Better Business Bureau Serving the Pacific Southwest; he loves it. He joined the team in 2008 armed with a BA in Global Studies, planning to have his first “professional” […] The post Ep. 173 – Better Business Bureau VP & COO, Michael Sedio appeared first on COO Alliance.

Our guest today is the COO of LIFEAID Beverage Co, Andy Halliday. Andy is the son of an Air Force B-52 Aircraft Commander and spent his high school years in Tachikawa, Japan, when his father retired from the Air Force to become a 747 Captain for Japan Airlines. He left Japan to go to Dartmouth, […] The post Ep. 172 – LIFEAID Beverage Co. COO, Andy Halliday appeared first on COO Alliance.

ATTN: CEOs doing > 5-50mil/year: Are you looking for the Yin to your Yang (or the Yang to your Yin)?   Your ideal COO is an extension of you – it’s the ONE relationship that most determines the fate of your business.   So if you know exactly what the different types of COOs are. […] The post Ep. 171 – Solo Special: How to Hire a Cameron appeared first on COO Alliance.

Our guest today is Denise Thomas, VP, Operations, and COO for Cisco’s Meraki business unit, where she’s responsible for Inclusion, Employee Experience, IT, Business Systems, Program Management, Facilities, Business, and Manufacturing Operations.  Before her current role, Denise served as Meraki’s Chief of Staff at Meraki and Head of People. An experienced operator, Denise played a […] The post Ep. 170 – Cisco Meraki VP of Operations, Denise Thomas appeared first on COO Alliance.

Our guest today is Ian Martins, Managing Partner for Bell Curve.  Ian currently runs operations at Bell Curve, which is a San Francisco-based agency that helps startups and high-growth enterprises grow. Bell Curve has worked with companies like Microsoft, Clearbit, Segment, and Pilot to name a few.  Before working with Bell Curve, Ian helped build […] The post Ep. 169 – Bell Curve Managing Partner, Ian Martins appeared first on COO Alliance.

Our guest today is COO Alliance Member, Steven Willi, President of Rankings.io.  Steven Willi joined Rankings.io, formerly known as AttorneyRankings.org, in 2013 as a web developer and only the second employee of the company. In the years that followed, he honed his SEO skills and his position rose as rapidly as Rankings’ growth. He has […] The post Ep. 168 – Rankings.io President, Steven Willi appeared first on COO Alliance.

Our guest today is Taylor Brown, COO and Co-Founder of Fivetran. Taylor is passionate about helping good humans build awesome products. He draws inspiration from his time as a liberal arts student at Amherst College, experience as a designer at North Social, and lifelong athletic endeavors. Most recently he has built Fivetran, a fully managed […] The post Ep. 167 – Fivetran COO & Co-Founder, Taylor Brown appeared first on COO Alliance.

Our guest today is Kenneth Wilson, COO of ModivCare, formerly Providence & LogistiCare, the nation’s largest provider of non-emergency medical transportation, serving 30 million patients through 70 million rides annually.  ModivCare is a tech-enabled healthcare services company, whose value-based supportive care solutions address the social determinants of health, enable greater access to care, elevate the […] The post Ep. 166 – ModivCare COO, Kenneth Wilson appeared first on COO Alliance.

Our guest today is Kate Erickson. She is known as the Engine at Entrepreneurs On Fire, which is an award winning podcast where John Lee Dumas interviews inspiring Entrepreneurs who are truly ON FIRE. She is also the co-author of The Podcast Journal: Idea to Launch in 50 Days. In 2008, Kate earned her degree […] The post Ep. 165 – Entrepreneurs On Fire Engine, Kate Erickson appeared first on COO Alliance.

    Our guest today is Chris Morin, the COO of Greetly. Chris is accountable for achieving Greetly’s business objectives and serves as a thought partner to the CEO. A major element of his role is anticipating the needs of the team. This includes defining the rights and positions before they exist and recognizing which […] The post Ep. 164 – Greetly COO, Chris Morin appeared first on COO Alliance.

  Our guest today is COO Alliance Member, Dana Berg the COO of SADA Systems.  As Chief Operating Officer, Dana Berg is driven by the singular mission of identifying and implementing innovative solutions that create competitive advantages for our customers. With over 20 years of experience in the information technology field, he has developed a […] The post Ep. 163 – SADA Systems COO, Dana Berg appeared first on COO Alliance.

Our guest today is Ryan Graciano, co-Founder and CTO of Credit Karma. As a co-founder and CTO, Ryan Graciano has grown the company’s engineering department from a one-man band into a team of hundreds, developing a technical framework to support the company’s rapid growth. His expertise and innovation has helped bring new levels of usability […] The post Ep. 162 – Credit Karma Co-Founder & CTO, Ryan Graciano appeared first on COO Alliance.

Our guest today is Andie Dovgan, VP of Global Sales for Creatio. Creatio is a global software company providing a lead low-code platform for process management and CRM. The company combines an intuitive low-code platform, best-in-class CRM, and a robust BPM in a single solution to accelerate sales, marketing, service, and operations for mid-size and […] The post Ep. 161 – Creatio VP of Global Sales, Andie Dovgan appeared first on COO Alliance.

Our guest today is COO Alliance Member Julia Gordy, who is the Head of Operations at AdOutreach. AdOutreach is a company that helps entrepreneurs & marketers harness the power of YouTube Ads to skyrocket their leads & sales. Julia is integral in the management of AdOutreach and specializes in analyzing and improving organizational processes to […] The post Ep. 160 – AdOutreach Head of Operations, Julia Gordy appeared first on COO Alliance.

  Our guest today is Jason Yang, COO of Dialpad. Jason joined Dialpad in 2018 and was previously SVP of Marketing and Business Operations.  He brings to the role more than two decades of experience with high-growth global companies and a wide breadth of experience across disciplines. Jason is a global marketing and digital transformation […] The post Ep. 159 – Dialpad COO, Jason Yang appeared first on COO Alliance.

Our guest today is Matt Clark, President and Chief Operating Officer for Corcentric. Matt is responsible for setting and steering Corcentric’s strategic vision along with its mission of empowering businesses to do more. His leadership has led to a substantial increase in employees, revenue, and the company’s growing presence in the B2B FinTech space. Since […] The post Ep. 158 – Corcentric President & COO, Matt Clark appeared first on COO Alliance.

Our guest today is Tiltify’s VP of Strategic Partnerships, Larissa Rydin. Larissa brings over 20 years of experience in marketing, corporate development, and nonprofit leadership.  After quickly moving up the ranks at the American Lebanese Syrian Associated Charities for St. Jude Children’s Research Hospital, she held the position of Mid-Atlantic Regional Director, overseeing two offices and an […] The post Ep. 157 – Tiltify VP of Strategic Partnerships, Larissa Rydin appeared first on COO Alliance.

Our guest today is Erik Fogg, co-Founder and Chief Operating Officer at ProdPerfect. ProdPerfect is the answer to fixing E2E software testing with Machine Learning and good operational design as well as automatically building and maintaining E2E test automation by analyzing user journeys on web applications. Since 2018, Erik and his team have helped dozens […] The post Ep. 156 – Prodperfect Co-Founder & COO, Erik Fogg appeared first on COO Alliance.

Our guest today is Mark Watson, the Executive Vice President for Bunn-O-Matic.  Mark loves challenges, both personal and professional.  He would prefer to fail at a huge challenge than succeed at an easy challenge.  In his career, he has always chosen to do the hard assignments and big challenges. In his opinion, the hard road […] The post Ep. 155 – Bunn-O-Matic Executive Vice President, Mark Watson appeared first on COO Alliance.

Our guest today is COO Alliance Member Elizabeth A. Fields, COO of the Gary Sinise Foundation.  Elizabeth joined the Gary Sinise Foundation in 2018 as its Director of Development before being promoted to Chief Operating Officer.​ She brings over 20 years of non-profit leadership experience to the Foundation, having previously held a variety of executive […] The post Ep. 154 – Gary Sinise Foundation COO, Elizabeth A. Fields appeared first on COO Alliance.

Our guest today is Kelly Poelker, the Executive Editor for Podcast Magazine.  Kelly Poelker is also the President & COO of both Ear Control and Bold Enterprises which she runs alongside Steve Olsher.  Kelly has been providing high-level customer service, business support,  consulting,  coaching, and event management to businesses and leading entrepreneurs for over 35 […] The post Ep. 153 – Podcast Magazine – Executive Editor, Kelly Poelker appeared first on COO Alliance.

Our guest today is COO Alliance Member Alan Joskowicz, the Director of Operations and COO for Dynamic Marketing, Inc.  Alan is highly experienced as a director of operations & director of information technology with a demonstrated history of working in the wholesale, retail, and warehousing industry. He is skilled in negotiation, analytical skills, sales, retail, […] The post Ep. 152 – Dynamic Marketing, Inc. COO, Alan Joskowicz appeared first on COO Alliance.

Our guest today is Chief Operating Officer Dr. Dana Knight-Reyes. Knight Nicastro MacKay, LLC, is a litigation-focused law firm. From their regional offices in Colorado, Missouri, Montana, and Illinois, they have represented businesses, including transportation entities, public employers, and insurers throughout the United States. For 24 months, Dana has assisted the Board of Managers in […] The post Ep. 151 – Knight Nicastro MacKay, LLC COO, Dr. Dana Knight-Reyes appeared first on COO Alliance.

Our guest today is Chris Lu, who is a co-founder of copy.ai. Copy.ai is an AI copywriting platform that uses cutting-edge artificial intelligence to help marketers and entrepreneurs grow their businesses. Chris has worked at the ESO Fund for the past 5 years and is passionate about early-stage investing and entrepreneurship. He’s angel invested in […] The post Ep. 150 – Copy.ai Co-Founder, Chris Lu appeared first on COO Alliance.

  Our guest today is the COO of Connect&Go, Francois-Pierre Moffet. Connect&Go is a world leader in smart wearable solutions for guest experience in leisure & entertainment. Francoise-Pierre specializes in helping visionary founders & investors scale companies by building high performance teams and establishing a structured & disciplined operational foundation. At Connect&GO, Francoise-Pierre led the […] The post Ep. 149 – Connect&Go COO, Francois-Pierre Moffet appeared first on COO Alliance.

  From a very young age, Alia J. Daniels recognized the power of representation within the media. Quickly identifying how few women looked like her across entertainment, business and politics, Alia became determined to make an impact. She equipped herself with bachelor’s degrees in Music and Communications Studies with a Mass Media emphasis from Albion […] The post Ep. 148 – Revry Co-Founder & COO, Alia J. Daniels appeared first on COO Alliance.

  Our guest today is Joe Abraham Operating Partner for Beyond Academics. Joe is a serial entrepreneur, award-winning business advisor, and author of the critically acclaimed book “Entrepreneurial DNA” which has been adopted into several undergraduate and graduate study programs. His research into entrepreneurial behavior led to the writing of the book and also led […] The post Ep. 147 – Beyond Academics Operating Partner, Joe Abraham appeared first on COO Alliance.

  Our guest today is COO Alliance Member Hunter McMahon, the Chief Operating Officer for iDiscovery Solutions. Hunter is a reliable strategic partner, leveraging data analytics for litigation, investigations, data privacy, compliance issues and more. He has served as a testifying and consulting expert to corporations both large and small, while working with Am Law […] The post Ep. 146 – iDiscovery Solutions COO, Hunter McMahon appeared first on COO Alliance.

  Our guest today is Cindy Perks, the COO for Global Mentoring Solutions. Cindy brings over 30 years of operations management experience and oversees the hiring, training and support structure strategy at GMS. Global Mentoring Solutions offers outsourced help desk support to tech teams of various companies across the globe. Their mission is to boost […] The post Ep. 145 – Global Mentoring Solutions COO, Cindy Perks appeared first on COO Alliance.

Our guest today is George Horvat, the COO of Agero, an industry leader in the digitalization of driver assistance services on a massive scale. George is responsible for end-to-end operations of their closely intertwined network and contact center functions. George brings over 25 years of Fortune 500 experience as a results-driven executive in manufacturing, quality, […] The post Ep. 144 – Agero COO, George Horvat appeared first on COO Alliance.

  Our guest today is Ritesh Chaturbedi who is the COO for Systemax, a value-added industrial distributor going to market through its operating subsidiaries primarily under the name Global Industrial, and related brands. He has extensive experience in operations, procurement, customer service, technology and critical growth operations. Ritesh is also sought after by CXOs as […] The post Ep. 143 Systemax COO, Ritesh Chaturbedi appeared first on COO Alliance.

  Sometimes, a good-paying job just does not provide a life that is fulfilling and filled with purpose. Jonathan Saunders is well-familiar with this, having left Wall Street and the world of investment banking in exchange for a company that serves his community. Now, he is the COO for SunCulture, an innovative Africa-based Agritech company that […] The post Ep. 142 – SunCulture COO, Jonathan Saunders appeared first on COO Alliance.

Our guest today is COO Alliance Member Chris Coombs, COO of Innovator Industrial Services. A company can only last as long as they keep on innovating. For Chris Coombs, Innovator Industrial Services exists because they look at innovation, taking what happens in the industry and figuring out how they can do things differently and better. In this episode, […] The post Ep. 141 – Innovator Industrial Services COO, Chris Coombs appeared first on COO Alliance.

Our guest is COO Alliance Member Anthony Crissie, Sales Enablement EVP for LineDrive. What does it take to get your company to grow? Anthony Crissie, LineDrive’s Sales Establishment EVP, has the answer. In fact, Anthony has helped the company become an early adopter of systems and platforms geared towards increasing sales growth and effectiveness. In this episode, […] The post Ep. 140 – LineDrive Sales Establishment EVP, Anthony Crissie appeared first on COO Alliance.

Starting a business with your partner may not be the most ideal thing for some. But for Theo Goldin, it has become one of the greatest decisions he has made. Together with his wife, Kara Goldin, they started Hint Inc. a healthy lifestyle brand known for its delicious unsweetened flavored water. He takes us into […] The post Ep. 139 – Hint Inc. COO, Theo Goldin appeared first on COO Alliance.

Running a company is one thing, but what does it look like to run a franchising company? Michael Abramson, Xponential Fitness, LLC’s Chief Operating Officer, tells us as he sits down for an interview with Cameron Herold. Here, Michael talks about the franchising he manages, how to onboard franchisees and ensure they are successful, and why branding […] The post Ep. 138 – Xponential Fitness Chief-Operating-Officer, Michael Abramson appeared first on COO Alliance.

Becoming a Chief Operating Officer entails a lot of shifting and good relationship building, particularly towards working with the CEO. You need to learn how to work hand in hand and take their vision to reality. In today’s show, Cameron Herold interviews Douglas Hanna, the Chief Operating Officer of Grafana Labs. Having been in a […] The post Ep. 137 – Grafana Labs Chief-Operating-Officer, Douglas Hanna appeared first on COO Alliance.

What does it take to stand out in one of the most critical eCommerce channels, Amazon? For many businesses, the Amazon marketplace can be tough to crack, especially if you have no control over your brand. Helping hundreds of brands thrive in this platform, William Fikhman founded Amazzia. In this episode, he sits down with Cameron Herold to […] The post Ep. 136 – Amazzia Chief-Strategy-Officer (CSO), William Fikhman appeared first on COO Alliance.

Our guest is COO Alliance Member Richard Uruchurtu, VP of Ops at Klientboost. Growth is amazing, but it can be very chaotic, especially for those in leadership positions. The amount of work put into reaching where you are now, also needs to double to continue that growth. Handling the growth curve, KlientBoost’s VP of Operations, Richard Uruchurtu III, […] The post Ep. 135 – KlientBoost VP of Ops, Richard Uruchurtu appeared first on COO Alliance.

  Managing an online automotive business in the time of pandemic has been a bit challenging, with this industry being the most under-penetrated these days. Nevertheless, auto companies are still managing to survive and deliver. Exploring his experiences as a COO in this field with Cameron Herold is David Meniane of CarParts.com, the fastest-growing retailer of […] The post Ep. 134 – Carparts.Com COO And CFO, David Meniane appeared first on COO Alliance.

Running a massive organization with the leanest leadership team possible may sound like a contradiction in terms, but it actually makes sense in a lot of different ways. For one, Dale Kahn, the VP of Operations at Alverno Labs, says it has a lot to do with engaging your teams more in their specific responsibilities […] The post Ep. 133 – Alverno Labs VP Of Operations, Dale Kahn appeared first on COO Alliance.

A common theme among seconds-in-command is the tricky responsibility of filtering ideas into different silos of what should be done now versus what should be set further down the road. It is no different for Miles Gullingsrud, the Vice President of Operations at WRA Environmental Consultants. As the pandemic demands organizations to basically slow down, […] The post Ep. 132 – WRA Environmental Consultants Vice President Of Operations, Miles Gullingsrud appeared first on COO Alliance.

Being a COO of a company is challenging enough, but what would life be if you’re a COO of several? That is what Beejel Parmar does as a fractional COO for a number of different brands. Beejel is a sought after keynote speaker, trainer mastermind, facilitator, business coach, and consultant who has a passion for traveling the […] The post Ep. 131 – Fractional Chief Operating Officer, Beejel Parmar appeared first on COO Alliance.

Wikipedia has done a lot more than it gets credit for when it comes to increasing global access to information. The operations of Wikimedia Foundation, the global nonprofit that supports Wikipedia from the backend, is led by the brilliant Janeen Uzzell. It is Janeen’s job to ensure operational efficiency and scale at a time when […] The post Ep. 130 – Wikimedia Chief Operating Officer, Janeen Uzzell appeared first on COO Alliance.

Being a franchisee offers its own set of challenges that is unique from those encountered on a daily basis by the people at the top tier. But what if you’re wearing both hats at the same time? That is what Bryce Henson does every day as the Vice President of Fit Body Boot Camp as well as […] The post Ep. 129 – Fit Body Boot Camp Vice President, Bryce Henson appeared first on COO Alliance.

How do you find the best people and put them in places within your company where they can give the most value and grow the most professionally? This is what Encore Search Partners helps its clients with. Encore Search is not your usual search firm. It has a unique business model that basically flips the traditional […] The post Ep. 128 – Encore Search Partners President, Scott Kelley appeared first on COO Alliance.

Advisors Excel is a company that offers a wide range of supporting services to independent financial advisors. After 20 years in the manufacturing industry, Mike Miller felt attracted to the company’s unique business model and culture. He has since served as its COO for more than seven years. Listen in as he shares with Cameron Herold how […] The post Ep. 127 – Advisors Excel Chief Marketing Officer, Mike Miller appeared first on COO Alliance.

Being the person behind the scenes requires certain qualities in a person that allow them to put the spotlight on others. Christopher Ian Bennett embodies that role in two important ways. As the President and CMO of Casting Workbook, it is quite literally Christopher’s job definition to put the limelight on people. As second-in-command to the […] The post Ep. 126 – Casting Workbook President & Chief Marketing Officer, Christopher Ian Bennett appeared first on COO Alliance.

Although Critical Access Hospitals are considerably small compared to others and usually found in the most remote places, its healthcare service is never subpar. Plus, it provides excellent opportunities for practitioners to grow and learn, particularly in the field of leadership. Dr. Tiffany Love sits down with Cameron Herold to talk about her experiences in the […] The post Ep. 125 – Humboldt General Hospital COO, Dr. Tiffany Love appeared first on COO Alliance.

Even though print media has waned compared to the giant that is digital media, it will certainly not die anytime soon. To keep such publications alive and relevant, a total shift in workplace culture is needed. Meghan Milkowski joins Cameron Herold in discussing how she started significant changes in the operations at Dow Jones as its SVP, […] The post Ep. 124 – Dow Jones SVP, Meghan Milkowski appeared first on COO Alliance.

Email marketing is a tried and tested digital strategy to generate leads, and it will stay in the business scene for a long time. It is up to the marketers to come up with fresh ways to make it effective despite the changing trends. Cameron Herold sits down with Brett Pinegar of Liveintent to discuss how they […] The post Ep. 123 – Liveintent Chief Operating Officer, Brett Pinegar appeared first on COO Alliance.

Online universities have long been around, but due to the pandemic, it is now needed more than ever. As it takes center stage in the field of education, they are now facing both advantages and challenges in the rapidly-changing market. Joining Cameron Herold is the COO of Claremont Lincoln University, Dr. Joe Sallustio, to share […] The post Ep. 122 – Claremont Lincoln University Chief Operating Officer, Dr. Joe Sallustio appeared first on COO Alliance.

Building trust between the CEO and COO is indeed essential in keeping a business alive and kicking. But in addition to that, the trust among leaders and employees must not be neglected. Cameron Herold is joined by Jon Penland, COO of Kinsta, to share how they built and continue to build the feeling of trust […] The post Ep. 121- Kinsta Chief Operating Officer, Jon Penland appeared first on COO Alliance.

Company acquisition can be a messy transaction, indeed. But if accomplished carefully and accordingly, its returns will be handsome and worthwhile. Sharing his first-hand experience in such a deal with Cameron Herold is Ian Reynolds, the Partner at Zibtek. He details his role in acquiring half of the software development company by explaining how he set it […] The post Ep. 120- Zibtek Partner, Ian Reynolds appeared first on COO Alliance.

People who are second in command must be as good as their bosses and not just act as mere spare tires. Thus, excellent leadership skills are still expected from them, no matter the situation. Cameron Herold sits down with Scott Frisch of AARP to give a peek at his life as its COO. He shares his strategies […] The post Ep. 119 – AARP COO, Scott Frisch appeared first on COO Alliance.

Our guest is COO Alliance Member Luis Scott, Managing Partner for Bader Scott Injury Lawyers. Many people forget that running a law firm is equally challenging as running a business. Therefore, lawyers in this field encounter the same predicaments entrepreneurs deal with on a regular basis. Exploring this industry even further with Cameron Herold is […] The post Ep. 118 – Bader Scott Injury Lawyers Managing Partner, Luis Scott appeared first on COO Alliance.

Thanks to the ever-evolving nature of technology, the tasks involved in running a business become much more manageable and easier each day. By automating business strategies, entrepreneurs can improve their systems in the most significant way and focus on other important matters, both inside and outside the workplace. Cameron Herold sits down with Courtney Waid, […] The post Ep. 117 – Less Doing Chief Operating Officer, Courtney Waid appeared first on COO Alliance.

The commercial real estate industry is hit hard by the pandemic, and surprisingly, it continues to overcome the challenges and struggles caused by the lockdown. To explore the current situation, even more, Cameron Herold sits down with Chris Ressa, Chief Operating Officer of DLC Management Corp. They discuss how he joined DLC, how he deals with […] The post Ep. 116 – DLC Management Chief Operating Officer, Chris Ressa appeared first on COO Alliance.

If the CEO is the one in the company who carries the vision, it is the COO who develops the processes and structures to make that vision a reality. Stringcan Interactive COO, Sarah Shepard sees that line separating her responsibilities from those of the CEO very clearly, allowing both of them to be the best in their […] The post Ep. 115 – Stringcan Interactive Chief Operating Officer, Sarah Shepard appeared first on COO Alliance.

Rippling is an all in one HR and IT platform that eliminates a lot of the administrative burden required to run a company. Overseeing this disruptive company’s business operations is Matt MacInnis. Formerly the CEO of the mobile learning platform Inkling for nine years, as well as an occupier of various roles at Apple for almost […] The post Ep. 114 – Rippling Chief Operating Officer, Matt MacInnis appeared first on COO Alliance.

There are multiple benefits in outsourcing your company’s services overseas and the Philippines is one of the best countries to do it. Full Scale makes the most of this by employing the greater bulk of their workforce from Cebu City, the country’s second-largest city. Despite the challenges associated with working in another culture and another time […] The post Ep. 113 – Full Scale Chief Operating Officer, Darrell Blackburn appeared first on COO Alliance.

Our guest is COO Alliance Member Rachel Scava, COO at Fully Accountable. Finance is the profit center of any company and leaders must invest in someone who can focus on this bottom line. If hiring your own CFO isn’t feasible, then Fully Accountable is one of your best go-to solutions. Fully Accountable is a full-service accounting […] The post Ep. 112 – Fully Accountable Chief Operating Officer, Rachel Scava appeared first on COO Alliance.

Our guest is COO Alliance Member Scott Shrum, President and COO at Hennessey Digital. The CEO may be the idea-generator and visionary for the company, but the COO is likely to be the gatekeeper. This is what Scott Shrum is to Jason Hennessey. As Hennessey Digital’s COO, Scott filters Jason’s entrepreneurial ideas between what should be […] The post Ep. 111. – Hennessey Digital President & Chief Operating Officer, Scott Shrum appeared first on COO Alliance.

Accountability among team members makes a leader’s job infinitely easier, but fostering it without micromanaging is a delicate balancing act. Real estate company, Chantel Ray is huge in accountability and goes to great lengths to reward that in its teams. Overseeing the company’s operations is the indefatigable Heather Roemmich, a powerful leader who manages to be […] The post Ep. 110 – Chantel Ray Chief Operating Officer, Heather Roemmich appeared first on COO Alliance.

The COVID-19 pandemic has been hard on all businesses, but it had a particular challenge in store for huge global organizations. Operating across different countries and with more than 1,000 employees, ICT provider, T-Systems has had to engineer a massive pivot just to keep things going. Its success in doing so relies on taking action as […] The post Ep. 109 – T-Systems COO, Daniel Delank appeared first on COO Alliance.

Our guest is COO Alliance Member Victoria Petriw, VP of Operations at Widerfunnel. WiderFunnel is a leading experimentation company that helps enterprise brands make confident business decisions by co-creating insight-driven experimentation programs. In keeping with its brand, the organization needs to have leaders who enjoy thinking out of the box to make things better for […] The post Ep. 108 – Wider Funnel VP of Operations, Victoria Petriw appeared first on COO Alliance.

Our guest is COO Alliance Member Michael Fiorenza, COO at Bundren Painting & Drywall. Houston is a boomtown when it comes to construction and companies are reaping the benefits of sustained demand even during the pandemic. A fixture in the city’s construction industry since 1984, Bundren Painting & Drywall is well-positioned in its specific niche of […] The post Ep. 107 – Bundren Painting & Drywall COO, Michael Fiorenza appeared first on COO Alliance.

Our guest is COO Alliance Member Erin Nelson, Vice President, Operations and Organizational Effectiveness at Kindred Bravely. It’s seldom the problem that organizations have bad people; it’s almost always a case of having good people in the wrong roles. To help avoiding this potentially costly mistake, Southern California maternity and nursing clothing company, Kindred Bravely invests […] The post Ep. 106 – Kindred Bravely’s Vice President, Operations and Organizational Effectiveness, Erin Nelson appeared first on COO Alliance.

Our guest is COO Alliance Member Kevin Corne, COO at Sullivan & Stanley. The COO’s main role is to complement the CEO in order to make sure that the company’s mission and goals are being achieved. Sullivan & Stanley COO, Kevin Corne considers himself as the other half beside the organization’s visionary, Pat Lynes. The two go […] The post Ep. 105 – Sullivan & Stanley COO, Kevin Corne appeared first on COO Alliance.

Our guest is COO Alliance Member Valerie Rivera, COO of Freedom Street Partners & Investment Executive, RJFS. Market corrections are a normal part of the business cycle and the COO must be ready to lead the team in pivoting whenever the situation calls for it. Valerie Rivera, the COO of Freedom Street Partners & Investment […] The post Ep. 104 – Freedom Street Partners & Investment Executive, RJFS COO, Valerie Rivera appeared first on COO Alliance.

Our next guest is COO Alliance Member Alex Zerbach, Director of Operations at Carrot. It can be tricky to stand out in the crowded space of real estate marketing, but with the right approach to software, you might just hack your way into dominance. Carrot helps you solve that problem by using a high-level website development […] The post Ep. 103 – Carrot Director Of Operations, Alex Zerbach appeared first on COO Alliance.

Our guest is COO Alliance Member Jennifer Leech, COO & Founder of Truss. Proper communication is a benchmark of good leadership. Jennifer Leech lives by this principle as the COO of Truss, a software and consulting company that helps teams work together to quickly and securely produce high quality, iterative software. Jen has doubled the performance […] The post Ep. 102 – Truss COO & Founder, Jennifer Leech appeared first on COO Alliance.

In this special episode, COO Alliance founder, Cameron Herold answers some burning questions from his audience about growing your business, setting the right internal systems in place, and improving your relationship with your CEO. What are the signs that a company needs a COO? How do you value and identify adaptability in teams? What are […] The post Ep. 101 – Special Q&A with COO Alliance Founder, Cameron Herold appeared first on COO Alliance.

Second in Command is now on its 100th episode! Since the podcast was launched, Cameron Herold has talked to several COOs and others in the position of the second-in-command to learn and educate others on how to increase their results, improve their business and affirm better communication with their respective CEOs. In this episode, Cameron recaps […] The post Ep. 100 – Special 100th Episode: The Best Of Second In Command appeared first on COO Alliance.

Background checks will never be the same, thanks to Checkr, a SaaS company that revolutionizes the background checking process by harnessing the power of artificial intelligence to process data impartially. A far cry from the extremely tedious and antiquated processes that has so far characterized the background check industry, Checkr makes it its mission to raise […] The post Ep. 99 – Checkr Chief People & Operations Officer, Linda Shaffer appeared first on COO Alliance.

It is inevitable for corporate politics to make a tangible presence, especially in big companies, and it its part of the COO’s job to keep it in check so that the company can focus more important things. Tom Wolczik has done a great job in doing this as COO of Group Claims at Hiscox, a diversified […] The post Ep. 98 – Hiscox COO Of Group Claims, Tom Wolczik appeared first on COO Alliance.

Our guest is COO Alliance Member Andrew Cederlind, COO at Conversion Logix. Conversion Logix is a digital advertising agency that specializes in driving online shoppers to make offline conversions through their new software, The Conversion Cloud. Holding the post of COO in this company is Andrew Cederlind, a digital marketing expert who joined in 2011 as […] The post Ep. 97 – Conversion Logix COO, Andrew Cederlind appeared first on COO Alliance.

Our guest is COO Alliance Member Daniel Flores, CFO & COO at Billy Gene Is Marketing. Behind every great CEO is an equally amazing COO. They are the very people who help the CEO turn ideas into reality. In this episode, Cameron Herold is joined by the Chief Financial Officer and Chief Operating Officer of Billy […] The post Ep. 96 – Billy Gene Is Marketing, Inc. CFO & COO, Daniel Flores appeared first on COO Alliance.

One of the many struggles of entrepreneurs is finding harmony in their personal lives. As we try to continue in our path towards achieving success, we slowly lose grip on our relationships at home. On a mission to help couples navigate common entrepreneurial landmines while building their businesses, this episode’s guest, coach, and the Entreprenewer, Kelly […] The post Ep. 95 – The Entreprenewer, Owner Kelly Clements appeared first on COO Alliance.

A great business knows what it stands for, including having people who know who they are and the role they play. COO of Hawke Media, Tony Delmercado, is someone who can attest to that, clearly defining who they want in their team and what type of client they want to work with. In this episode, he sits […] The post Ep. 94 – Hawke Media COO, Tony Delmercado appeared first on COO Alliance.

Today, most new cars on the road are built with features designed to assist with driving but fail to deliver. comma.ai’s open-source software, openpilot, enables your car to steer, accelerate, and brake automatically in its lane. In this episode, Cameron Herold is joined by comma.ai’s Senior Vice President of Operations, Viviane Ford, to talk about the company’s […] The post Ep. 93 – comma.ai SVP Of Operations, Viviane Ford  appeared first on COO Alliance.

Orangetheory is a one-hour, full-body workout focused on training endurance, strength, and power. They use heart rate-based interval training, burning more calories post-workout than traditional exercise. Cameron Herold’s guest today is Orangetheory’s Chief Operating Officer, Griff Long. An avid health and wellness enthusiast, Griff blends his passion for fitness with his drive to develop world-class […] The post Ep. 92 – Orangetheory Fitness COO, Griff Long appeared first on COO Alliance.

Although cooking your own meals or going out to eat will always be the ideal way to eat, they’ve now been considered as luxuries for those with time and energy after a long day at work. Enter food delivery. From apps that deliver food to food delivery services that allow us to enjoy fresh, hearty […] The post Ep. 91 – Bite Squad COO, Kyle Hale appeared first on COO Alliance.

Poshmark, the largest social marketplace for fashion, is setting the bar higher in how people buy and sell fashion. John McDonald, the COO of Poshmark, joins Cameron Herold to share how they’ve become the leading social commerce platform for the next generation of retailers and shoppers. John manages product, data and analytics, and marketplace operations […] The post Ep. 90 – Creating A Unique eCommerce Experience With Poshmark COO, John McDonald appeared first on COO Alliance.

Sphero is a company that creates high-tech robots, encouraging learning through play. Joining Cameron Herold in this episode is Jim Booth, the Chief Operating Officer of Sphero. Jim shares how they’re inspiring the next generation of creatives through high-tech robots, and highlights the skills needed to be a COO in the startup world. Coming from […] The post Ep. 89 – Learning Through Play With Sphero COO, Jim Booth appeared first on COO Alliance.

No matter what industry you’re in, running your company with the correct culture and values will always be an integral factor. Terri Mock, the COO of Cybba and a veteran C-level technology executive, joins Cameron Herold in this episode to share their success in rapidly growing their company. Terri talks about different strategies on how […] The post Ep. 88 – The Importance And Impact Of Teamwork With Cybba COO, Terri Mock appeared first on COO Alliance.

Living the core values of a company goes a long way in establishing an awesome company culture. Joining Cameron Herold in this episode is Alex Taylor, the COO of Upward Projects, a restaurant group that thrives on creating authentic and inspiring experiences for the communities they serve. Before becoming COO of Upward Projects, Alex started his […] The post Ep. 87 – Creating An Awesome Company Culture With Upward Projects COO, Alex Taylor appeared first on COO Alliance.

Founded in 2013, Helium’s mission is to make it easier to build connected devices. Joining Cameron Herold in this episode is Frank Mong, the Chief Operating Officer of Helium. Frank talks about what Helium is offering its users as well as building the People’s Network with the Helium hotspot. Digging into the network that Helium […] The post Ep. 86 – Building The People’s Network With Helium COO, Frank Mong appeared first on COO Alliance.

Growing a tech company these days is hard enough as it is; growing it rapidly takes things to a whole new level. Joining Cameron Herold in this episode is the COO of ClickFunnels, Ryan Montgomery, who shares the amazing journey their company has gone through and what it’s like to work with two CEOs with […] The post Ep. 85 – Staying Relevant Through Reinvention With ClickFunnels COO, Ryan Montgomery appeared first on COO Alliance.

A company’s core values require organic effort that involves everyone in the company. Ron LaSalvia is a US Navy veteran with over three decades of leadership experience in technology, strategy, and consulting. He became the Founder and CEO of Peck, a startup that applies science and technology to help nurture the most important relationships in […] The post Ep. 84 – Business Leadership With Peck Founder, Ron LaSalvia appeared first on COO Alliance.

Performance is a result or an outcome, not something that can be managed directly. In this episode, Shane Metcalf, the Co-Founder and Chief Culture Officer of 15five, joins Cameron Herold to talk about extraordinary results and company success through best-self management. Shane and Cameron discuss the power of simple questions and the importance of weekly […] The post Ep. 83 – Extraordinary Success Through Best Self-Management With 15five Co-Founder & Chief Culture Officer, Shane Metcalf appeared first on COO Alliance.

Having a grand vision doesn’t mean anything if you don’t have the right people to execute your ideas. Whitney Bouck, the COO of Dropbox Sign, joins Cameron Herold this episode to discuss her experiences from all the companies she’s been with and has helped grow. She talks about company culture in its entirety, and how practicing the […] The post Ep. 82 – Building The Right Team And Company Culture With Dropbox Sign COO, Whitney Bouck appeared first on COO Alliance.

Drawing from over two decades of experience, Christian Barnard oversees all aspects of agency operations at T3 as COO. He works across all T3 clients and offices, focused on scalable growth, innovation, and fostering a creative and diverse culture within the agency. In this episode, Christian talks about how he came to be COO at T3 and what the […] The post Ep. 81 – Transitioning To COO With T3 COO, Christian Barnard appeared first on COO Alliance.

Eric van Miltenburg is the SVP of Global Operations at Ripple. In this episode, Eric dives into international operations and the tools you can use to identify target markets in the fintech industry. Eric and Cameron Herold probe into the differences in cultures around the world and why it’s important to adjust accordingly, especially when you’re the […] The post Ep. 80 – Doing Business Globally With Ripple SVP Of Global Operations, Eric Van Miltenburg appeared first on COO Alliance.

Along with technological improvements, the way people consume digital media also evolves. When it comes to creating engaging video content, Icon Media is a company that surely has proven itself. Joining this episode is its Cofounder and COO, Alex Kushneir. He shares his experiences on what it’s like to be a COO in a video production company and […] The post Ep. 79 – Creating Video Content With Positive Impact With Icon Media Cofounder And COO, Alex Kushneir appeared first on COO Alliance.

Our guest is COO Alliance Member Ariel Liu, COO of Himalaya Media. Himalaya Media is an innovative podcast platform with leading monetization offerings and audience growth solutions. Behind the scenes, we have Ariel Liu as the COO. In this episode, Ariel shares what Himalaya is about and what makes it unique. She talks about her beginning at Himalaya, […] The post Ep. 78 – How Podcasting Helps Creators Form Communities With Himalaya Media COO, Ariel Liu appeared first on COO Alliance.

“What do we want to be when we grow up?” is the question every organization should be asking of themselves at the beginning. For the ever-evolving industry of shipping, setting strategies to grow is particularly challenging. In this episode, COO Joel Clum discusses how Worldwide Express continues to grow and keep up with the technological […] The post Ep. 77 – Setting Strategies In An Evolving Market With Worldwide Express’ Joel Clum appeared first on COO Alliance.

If you’re in a volume-based enterprise, such as in a restaurant or retail, you’ve got to be ready for challenges and business when they come. In this episode, Flix Brewhouse COO Matthew Baizer, gives a little sneak peek on the different sides of running this business. Bringing his experience from being Director of Franchise Operations of Real Mex […] The post Ep. 76 – Restaurant And Retail With Matthew Baizer appeared first on COO Alliance.

Values need not just be posters in your office walls. How can you integrate them into your decision-making process? Let us get the answers from Allison Pickens, COO at Gainsight. She is an international speaker, blogger, and host of The Customer Success Podcast. In this episode, she talks about how your role models help develop you […] The post Ep. 75 – Integrate Your Core Values With Allison Pickens appeared first on COO Alliance.

The strength of a leader is about listening, showing humility and being truthful and transparent. In this episode, Talend COO and CTO, Laurent Bride discuss their beginnings in France and the expansion that made them a global company. He also shares how and why he moved to Talend from Business Objects. Laurent emphasizes that it’s important to […] The post Ep. 74 – Being Truthful And Transparent With Laurent Bride appeared first on COO Alliance.

Bringing twenty years of experience with Accenture to the table, Pariveda Solutions COO, Kerry Stover defines the thin line between COO and CEO. He talks about the importance of hiring the right people not only for the task but who are aligned with your company culture as well. Kerry emphasizes the importance of handling people […] The post Ep. 73 – Define The Thin Line Between CEO & COO With Kerry Stover appeared first on COO Alliance.

Shawn Taher is the “heir apparent” COO at Taher, Inc. Shawn has had a unique career, starting in the vending industry filling vending machines at Taher, Inc. to becoming a respected Senior Leader. In this episode, Shawn answers the question of, “Is being a COO is dependent on what does your CEO need?” He also shares […] The post Ep. 72 – The Roles Of An Heir Apparent COO With Shawn Taher appeared first on COO Alliance.

Zurixx is the definition of a weird, unique, and arcane company. In this episode, COO Andrew Way shares how and why he describes their company as such. According to him, Zurixx still uses old-school marketing methods such as direct mail, radio, and billboards. Andrew also delves into how he got his start in the business […] The post Ep. 71 – COO Business Lessons From Andrew Way appeared first on COO Alliance.

How can you make your employees happy? It’s a very simple question with a complex solution. The Product Development Head of TINYpulse, Dave Hajdu, brings this into light and shares how they’re able to help thousands of companies figure out how their employees feel and perform. He emphasizes the importance of communication between the COO and […] The post Ep. 70 – Dave Hajdu On The Value Of People During The Hyper-Growth Space appeared first on COO Alliance.

Our guest is COO Alliance Member Andrew Gregory, COO of Freedom Street Partners. With over thirteen years of experience as a financial advisor, Andrew has expertise in comprehensive financial planning services to help clients thoughtfully pursue their goals. In this episode, Andrew talks about understanding and playing to strengths, checking egos at the door, and […] The post Ep. 69 – It’s Not All About The Money With Andrew Gregory appeared first on COO Alliance.

To have collective intelligence, a COO makes sure that there is effective communication and everyone is passing the information they need. In this episode, Drips COO Justin Miller narrates his background in the private equity space before coming to Drips and how he adjusted to their culture. He believes that transparency and communication make for […] The post Ep. 68 – Drips COO, Justin Miller appeared first on COO Alliance.

Our guest is COO Alliance Member Matt Wool, President of Acceleration Partners.  It’s always a challenge to keep employees satisfied and happy, and it’s even more difficult to do when you have a remote team. The President of Acceleration Partners, Matt Wool has made it happen. Growing a team of five people into a multinational company […] The post Ep. 67 – Invest In Your People’s Growth With Matt Wool appeared first on COO Alliance.

John Wise is the Co-Founder and COO of Lovepop. Lovepop is on a mission to create one billion magical moments with an ‘imagination meets engineering’ approach to designing unforgettable pop-up cards. In this episode, John talks about how to connect with customers through gifts. He details the dynamics of working with your best friend and knowing […] The post Ep. 66 – Imagination Meets Engineering With Lovepop Co-founder & COO, John Wise Creating Magical Moments With John Wise appeared first on COO Alliance.

Sometimes, having a business partner is a pain, but once you’ve learned how to complement each other’s strengths and weaknesses, it becomes the perfect formula for growth. Our guest today is Connor Gillivan, the Co-Founder and Chief Marketing Officer of FreeeUp. As an eCommerce expert and outsourcing guru, Connor is passionate about building profitable businesses […] The post Ep. 65 – Friends To Business Partners with Freeeup CMO, Connor Gillivan appeared first on COO Alliance.

Joining an established company as the new COO is great, but getting in when it is just about to face transitions is an even more fulfilling challenge. Our guest today is Dana Arnold, the Chief Operating Officer at Measurabl. Dana oversees business operations, including human resources, accounting, finance, legal, strategic partnerships, customer success, and international […] The post Ep. 64 – Driving Company Growth with Measurabl COO, Dana Arnold appeared first on COO Alliance.

With rapid technological evolution comes rapid changes to how people interact with each other. Leading through innovation, Matt Quinn, the COO of TIBCO, manages TIBCO’s day-to-day operations and is instrumental in the growth and development of its products and technologies, including the TIBCO Connected Intelligence Cloud. Formerly serving in executive roles, Matt has spent more […] The post Ep. 63 – Leading Through Innovation with TIBCO COO, Matt Quinn appeared first on COO Alliance.

Hiring people for sales and training them is a huge task for any growing organization. Conner Burt, the President of Lessonly, showcases how their brand has become the powerful simple way for teams to learn and practice like never before. Conner has been responsible for growing Lessonly from 0 to 750 clients and over 2 […] The post Ep. 62 – Lessonly President & COO, Connor Burt appeared first on COO Alliance.

The COO role is key to achieving company vision as he or she is at the center of making sure that staff and operations are aligned. However, can you still maintain alignment if your COO is working fully remote? Our guest today is Florence Bout, the Head of Operations of Leverage, a NY-based company that […] The post Ep. 61 – Working Fully Remote As A COO with Leverage Head of Operations, Florence Bout appeared first on COO Alliance.

When you’re used to managing at 50,000 feet, can you make the change and start leading at ground level? Our guest today is Manning Field, the Chief Operating Officer of Acorns. Manning oversees the business with direct accountability for growth, retention, experimentation, customer service, analytics, project management, and Acorns’ regulated entities. He reveals how it […] The post Ep. 60 – The Big Switch: Making The Move From Big To Small with Acorns COO, Manning Field appeared first on COO Alliance.

Our guest is COO Alliance Member Kshitij Minglani, Co-Founder of Mindvalley. Leading a hyper-growth company requires having a culture of transformation, and that mindset starts with the COO. Our guest today is serial entrepreneur Kshitij Minglani, the Co-Founder of Mindvalley. Mindvalley is a global school of 3 million plus people producing some of the world’s […] The post Ep. 59 Breathing Transformation Within Your Company Through Personal Growth with Mindvalley Co-Founder, Kshitij Minglani appeared first on COO Alliance.

Working with leaders who also want to be influencers is challenging, especially in allowing yourself and those under you to grow. Our guest today is Adrienne Lahens, the COO of Influential and an Operations Executive who has helped grow nascent startups into industry-disrupting unicorns. With expertise in media and technology and a passion for innovation, Adrienne has cultivated […] The post Ep. 58 – How To Run An Influencer Marketing Company with Adrienne Lahens appeared first on COO Alliance.

Saying what is on your mind and being truthful in the workplace can bring more good to everybody’s overall corporate performance. Our guest today is Andrew Chang, the COO of Paxos. Andrew has over a decade of operational experience at technology companies and startups and is a partner at seed fund Liberty City Ventures. Before joining […] The post Ep. 57 – Core Company Values And Constant Truths For Running Paxos with Andrew Chang appeared first on COO Alliance.

As the adage goes, you are successful until tomorrow. This philosophy has shaped Satisfi Labs President & COO Dr. Rungson Samroengraja’s career for years, and he continues to better himself through honest self-evaluation. Rungson is a technology and analytics leader with more than fifteen years of experience in product development, design, and optimization. He has held senior level […] The post Ep. 56 – Satisfi Labs President & COO, Dr. Rungson Samroengraja appeared first on COO Alliance.

Change is inevitable in all aspects of a business. When change does happen, how do you stay focused and aligned with your company vision? More importantly, how does a COO continue to build solid friendship and trust with the CEO? Let’s get the answers straight from Maropost COO & CFO, Joseph Schirripa. Maropost is a […] The post Ep. 55 – Maropost COO & CFO, Joseph Schirripa appeared first on COO Alliance.

The leadership dynamics of a CEO and COO can be likened to parents. You bicker behind the scene, but come out with a united front. Our guest for today, Rob Davies, is the President of Sport & Social Group. Sport & Social Group hosts sports leagues and events for adults. After graduating from Queen’s University […] The post Ep. 54 – Sport & Social Group President, Rob Davies appeared first on COO Alliance.

Overcoming obstacles in life, fulfilling priorities, welcoming opportunities, and running a company all at once are skills of a strong and committed person. Jodi Evans, the COO and CMO of Community Dental Partners, is the epitome of the above. Leading an organization which focuses on serving patients in underserved areas by providing dental care in […] The post Ep. 53 – Setting Life Priorities And Saying Yes To Opportunities with Community Dental Partners COO & CMO, Jodi Evans appeared first on COO Alliance.

Mimi Naghshineh, the COO of Gym Launch, shares how she developed her passion for fixing things and solving problems and how she got her job at the company. Gym Launch helps existing gym owners get their gyms to full capacity. Mimi walks us through what the company is all about, the process of launching a […] The post Ep. 52 – Launching A Gym Business with Gym Launch COO, Mimi Naghshineh appeared first on COO Alliance.

Leading a company requires a lot of physical and mental effort and relationship building. Ginny Lee, the COO of Khan Academy, shares her transitions from working for Intuit to Khan Academy which is a non-profit organization that provides free, world-class education for anyone, anywhere.  As Ginny illustrates how it is running a big company, she […] The post Ep. 51 – Authentic Leadership with Khan Academy COO, Ginny Lee appeared first on COO Alliance.

Battling against the tough times of a business can take its toll on entrepreneurs and business owners, but not with the right business strategy. Diving into the value of figuring out what to measure in the business is Anna Collins, the President and COO of Bulletproof 360. Bulletproof 360 is a world-renowned brand which provides […] The post Ep. 49 – Making Your Business Bulletproof with Anna Collins appeared first on COO Alliance.

Two of the keys that will drive success in your business are excellent customer service and an engaged workforce. Tom Keiser, the COO of Zendesk, can fully attest to these success hacks. Zendesk Inc. is a cloud-based help desk solution used by more than 200,000 organizations worldwide that makes better experiences for agents, admins, and […] The post Ep. 48 – Zendesk’s Employee Engagement And Exceptional Customer Service with Tom Keiser appeared first on COO Alliance.

There’s the complexity of running 50-person company with all the different moving parts. For a hospitality business, you have to be hands-on as a manager and you can’t let anything slide through the cracks. As you’re scaling, you’re never done with the management and training and you never can take your eye off the ball, […] The post Ep. 47 – Delegating Tasks Across Cultures with Isabel Berney appeared first on COO Alliance.

The most challenging part of starting and growing a company is hiring the right people and allowing them to grow with the system. Chris Martin, the COO, and co-founder of MightyHive, shares his journey of how he left big tech companies for the startup space and what their company is all about. Chris notes that […] The post Ep. 46 – Chris Martin on Maneuvering Your Company’s Growth Arc Efficiently appeared first on COO Alliance.

Women waiting for men to make the first move has become a very dated concept in today’s world. Now, women are realizing their own space in this world and have become more confident to take on whatever it is they want. In the social connection space, this means more women are now sparking up their […] The post Ep. 45 – Empowering Women Across The Globe with Bumble COO, Sarah Jones Simmer appeared first on COO Alliance.

Babel Street is a provider of advanced multilingual search and analytics software solutions. Former CIA Operations Officer Eric Bowen gives insight to his role as a COO at Babel Street. Eric shares the importance of maintaining focus and managing distractions in the organization and deciding when to say no to new ideas. He also touches […] The post Ep. 44 – A COO’s Daily Life In Babel Street with Eric Bowen appeared first on COO Alliance.

In business, team leadership and teamwork are the most vital elements for success. Brian Barren, the Executive Vice President of Sales and Marketing of the Cleveland Guardians (formerly Cleveland Indians), talks about the difference of team culture inside the office and on the field. Brian worked for ten years at P&G leading multifunctional business teams […] The post Ep. 43 – Brian Barren on Establishing Efficient Team Leadership In Small Businesses appeared first on COO Alliance.

The trust built by partners in business allows them to be successful in business. Erin Rector, the Chief Operating Officer at Hungry for Happiness, talks about how she and her business partner, Samantha Skelly, work together as a team in solving problems and creating solutions. Working with a CEO can be tedious, but Erin has […] The post Ep. 42 – Hungry For Happiness: Building On The Foundation Of Trust with Erin Rector appeared first on COO Alliance.

Our guest is COO Alliance Member Mitch Dodd, COO at Kintec Footwear and Orthotics. At the heart of every business, when you put people first and think about the success of people collectively, the team will go ahead. Mitch Dodd, the CEO at Kintec Footwear and Orthotics, defines this as servant leadership. Following the Rockefeller […] The post Ep. 41 – Servant Leadership: Managing Teams Towards Growth with Mitch Dodd appeared first on COO Alliance.

When entering a new initiative, everyone wonders whether it’s going to be a good initiative or not. Sean Magennis has been playing this kind of role where he’s primarily involved in running nonprofits or businesses other than his own for a long time. Sean Magennis is the President and COO of YPO, a global community […] The post Ep. 40 – YPO President & COO, Sean Magennis appeared first on COO Alliance.

Our guest is COO Alliance Member Guy Berry, COO at Redirect Health. The core key for the CEO and the COO to have that is the development of trust between them. Guy Berry, COO of Redirect Health, works alongside Dr. David Berg who is the co-founder and Chairman of the Board. As Director of Operations, […] The post Ep. 39 – Redirect Health COO, Guy Berry appeared first on COO Alliance.

Our guest is COO Alliance Member Matthew Sabbatini, COO at Visit California. In growing your business, efficiency and effectiveness within the organization are something to seriously consider. Effectiveness is vital for growth whilst efficiency is vital for profitably. Matthew Sabbatini, the COO at Visit California, imparts the success journey of their company where they focus […] The post Ep. 38 – Visit California COO, Matthew Sabbatini appeared first on COO Alliance.

Alex Eckelberry serves as COO of AutoLoop which develops disruptive SaaS solutions in the automotive software space. He has been with several companies as an investor, board member, and a turnaround engineer before joining AutoLoop. He talks about his working relationship with the CEO and how they have complemented their skills for the betterment of the […] The post Ep. 37 – AutoLoop COO, Alex Eckelberry appeared first on COO Alliance.

They say that the heart of an unbeaten business is a driven workforce and that nothing is more essential to your business’ success than how you grow your people. Theresa LaBranche, Executive Director at Allure Medical, can attest to this. Theresa has been with the Allure Medical for over ten years and has been instrumental […] The post Ep. 36 – Allure Medical Executive Director, Theresa LaBranche appeared first on COO Alliance.

Some of us have come to a point where we desperately wanted to get tickets to see a show or have an experience, especially when these things are selling out. Zach Anderson, the President of TicketCity, is in the service business of bringing people to see these events. TicketCity is a trusted ticket resale service […] The post Ep. 35 – TicketCity President, Zach Anderson appeared first on COO Alliance.

Daniela Mancinelli is the Chief Operations Officer of North 6th Agency. She shows us the kind of culture that she carried out as a COO from an entrepreneurial family. Overseeing all operational areas, Daniela has been an integral part of rapidly scaling the business, opening up their new Toronto office in the summer of 2017. […] The post Ep. 34 – North 6th Agency COO, Daniela Mancinelli appeared first on COO Alliance.

As the saying goes, behind every great man is a great woman. Sheri Hamilton is proof of that. In 2011, Sheri took on the role of the Chief Operating Officer for Grant Cardone Enterprises. Leaving the big corporate world, she entered the entrepreneurial world and succeeded. Sheri talks about being second-in-command to Grant Cardone, sharing what it’s […] The post Ep. 33 – Grant Cardone Enterprises COO, Sheri Hamilton appeared first on COO Alliance.

Our guest is COO Alliance Member Roman Cowan, COO at College Hunks Hauling Junk & Moving. Being successful in company culture, branding and marketing, and even with franchisee satisfaction are just some of the things that College Hunks Hauling Junk & Moving pride themselves with. College Hunks is the premier moving, junk hauling, and hourly […] The post Ep. 32 – College Hunks Hauling Junk & Moving COO, Roman Cowan appeared first on COO Alliance.

From four employees back in 2001 to 125 at present, Sean Cohen, COO of AWeber, shares how they give focus on their employee culture. Having been with the company for over seventeen years, Sean has a wealth of insight to share. He reveals that instituting a culture and being really steadfast about it early is […] The post Ep. 31 – AWeber COO, Sean Cohen appeared first on COO Alliance.

Our guest is COO Alliance Member Robert Childers, Vice President at Loud Rumor. What sets a company apart from others is their corporate culture. It is a huge contributing factor to the social and psychological environment where employees spend their time on a daily basis. Rob Childers, VP of Operations at Loud Rumor, is an […] The post Ep. 30 – Loud Rumor Vice President, Robert Childers appeared first on COO Alliance.

Today we live in an environment where a being a mom is given the importance in our society. How about dad? Doesn’t being a dad need to be empowered just because he is a man? Nowadays, gen X and millennial dads are increasingly involved in their kids’ lives, if not equal partners with moms in […] The post Ep. 29 – Fatherly COO, Michael Wertheim appeared first on COO Alliance.

Global Tax Network is a mobility tax services firm focusing exclusively on tax consulting and compliance for corporate global mobility programs, expatriates, and foreign nationals. Craig Dexheimer, Chief Operating Officer/Data Privacy and Security Officer of Global Tax Network, shares how he and his CEO work hand in hand being the integrator and visionary in their […] The post Ep. 28 – Global Tax Network, COO / Data Privacy & Security Officer, Craig Dexheimer appeared first on COO Alliance.

Satisfy your sweet tooth as well as indulge your eyes with the unique candy products of Sugarfina. Sugarfina is a luxury confections boutique with the finest candies from artisans all over the world targeted towards grown-ups. Ben Smith, the COO of Sugarfina, joins us to talk about how he ended up in the company after […] The post Ep. 27 – Sugarfina COO, Ben Smith appeared first on COO Alliance.

Our guest is COO Alliance Member Jonathan Derby, Operations Manager at Ongoing Operations. No one knows credit union IT as much as Ongoing Operations, a financial technology company focused on cloud services and managed services to the credit union industry. With former credit union executives and highly skilled experts in that field, the commitment and […] The post Ep. 26 – Ongoing Operations, Operations Manager Jonathan Derby appeared first on COO Alliance.

Our guest today is COO Alliance Member Michael Byrne, Operations Manager at Nested Naturals. Understanding the brain is essential in unlocking one’s potential and behavior. Nested Naturals COO Michael Byrne, a pro in the mix of psychology and neuroscience, realized that the brain is the “why” behind an individual’s behavior. From being in the clinic […] The post Ep. 25 – Nested Naturals Operations Manager, Michael Byrne appeared first on COO Alliance.

One of the challenges in managing remote teams would be ensuring that employees stay in good communication with each one and remain connected to the company culture. ARMS Reliability, a leading global provider of asset management solutions to some of the world’s largest resource, power, utility, and manufacturing companies, jumps over this hurdle like it […] The post Ep. 24 – ARMS Reliability COO Darren Gloster appeared first on COO Alliance.

Nowadays, race and gender discrimination is still prevailing in most countries. Such bias displays in different circumstances, funding per se. Less than 10% of all venture capital deals go to women, people of color, and LGBT founders. This is what fueled and launched Backstage Capital, a company who invests in startup founders who identify as a […] The post Ep. 23 – Backstage Capital Partner and Chief of Staff Christie Pitts appeared first on COO Alliance.

Our guest is COO Alliance Member Tom Parmentier, COO at Express Homebuyers.  Only a passionate person will truly understand the value of commitment. More than anything, it will manifest in the choices made when all odds are against one’s favor. Getting fired by CEO thirty days in, Tom Parmentier amazingly turned that fiasco into a […] The post Ep. 22 – Express Homebuyers COO Tom Parmentier appeared first on COO Alliance.

Our guest is COO Alliance Member Mark Moschel, COO of Dry Farm Wines. Doing gratitude is something that should be fundamental in the workplace. Although it can only be developed over time, it is undoubtedly valuable in building strong relationships within an organization. One that can prove this is Mark Moschel, the COO of Dry […] The post Ep. 21 – Dry Farm Wines Partner & 2nd in Command Mark Moschel appeared first on COO Alliance.

Our guest is COO Alliance Member Angelo Keely, Co-Founder & COO at Kion. It will always be easier to communicate when your team is just starting up because one and all are manageable. As the business grows, the team multiplies, and that’s where group dynamics’ significance comes about. Kion, the ultimate source for everything a […] The post Ep. 20 – Kion Co-Founder & COO Angelo Keely appeared first on COO Alliance.

Our guest is COO Alliance Member Gabe Muller, COO at Glassman Wealth Services. One of the most important assets a company has is its employee. Proving to be a great place that takes care of their employees is Glassman Wealth Services. An intense focus on firm-development has earned Glassman Wealth the title of Best Places […] The post Ep. 19 – Glassman Wealth Services COO Gabe Muller appeared first on COO Alliance.

Leila Hormozi, Co-Founder and President of Gym Launch, shares her passion for helping other entrepreneurs in growing their business and changing the world. She’s the Hercules in Gym Launch, scaling companies with 30% growth month over month. Leila met her husband, Alex, through a dating site and talked about business for five hours on their […] The post Ep. 18 – Gym Launch Co-Founder and President Leila Hormozi appeared first on COO Alliance.

Collectively, James Orsini has more than 30 years of finance and operations experience across a broad range of marketing and communications disciplines. Entering VaynerMedia as the Chief Integration Officer helping Gary Vaynerchuk execute his vision, James eventually stepped into the COO role when Gary’s brother and former COO was diagnosed with Crohn’s disease. In a […] The post Ep. 17 – VaynerMedia COO James Orsini appeared first on COO Alliance.

Whether you are a writer, a chef, a podcaster, or a blogger, regardless of how you identify yourself, you are a creator. Creators want to create, and Seva is giving them the opportunity to do just that. Barrett Brooks, the COO at Seva (formerly ConvertKit), says they are a bootstrapped startup that builds email marketing software […] The post Ep. 16 – Seva (Formerly ConvertKit) COO, Barrett Brooks appeared first on COO Alliance.

Our guest is COO Alliance Member Erin Rand, COO at ServiceRocket. Joining to talk about the importance of process and metrics to a company is Erin Rand, the Chief Operating Officer at ServiceRocket, a company that provides exceptional training, support and utilization solutions for the world’s most innovative software technologies. As a process and analytical […] The post Ep. 15 – ServiceRocket COO, Erin Rand appeared first on COO Alliance.

Our guest is COO Alliance Member Mae Steigler, COO at Organifi. It may seem difficult to achieve that fast growth if you just came from one business to another. Mae Steigler, COO of Organifi, shows it is possible as she talks about how she has helped lead the company into hitting Inc. 500 three times […] The post Ep. 14 – Making Fast Growth Possible with Mae Steigler appeared first on COO Alliance.

True commitment manifests in situations where the only choices left are to give up or to go on, and you still choose the latter despite the uncertainties. Being the second-in-command at Hal Elrod International, Tiffany Swineheart tells us her pivotal journey of stepping up for Hal at the time when he was battling with cancer. […] The post Ep. 13 – Transitioning From An Unpaid Intern To Director Of Operations with Tiffany Swineheart appeared first on COO Alliance.

Our guest is COO Alliance Member Brittany Walters, Director of Operations at Scribe (formerly Book-in-a-Box). Spreading the vision across the company is one, while integrating a culture within is another huge aspect of getting employees motivated to work in unity. Brittany Walters tells us more about how culture-infused on growth Scribe is – formerly known […] The post Ep. 12 – Putting The Cult In Culture with Brittany Walters appeared first on COO Alliance.

The power of influence in content marketing is immense. Not only does it help your business attract clients and create engagement, but mastering content also ensures building relationships and promoting credibility. A deep understanding of this is something we will get from Clinton Senkow, the co-founder & Chief Operating Officer of Influencive – an online […] The post Ep. 11 – Influencive: The Power Of Content Marketing with Clinton Senkow appeared first on COO Alliance.

In a company or organization, the second-in-command is the yin to the CEO’s yang. They go across varying business areas and oversee the growth of the company. Gadi Shamia is an excellent example of this. As the COO of the fastest growing SaaS contact center startup, Talkdesk, Gadi is responsible for product post-sales renewals, customer […] The post Ep. 10 – Staying in Sync with Your CEO and the Company’s Vision with Gadi Shamia appeared first on COO Alliance.

Customer satisfaction should always be the top priority for every business. Some companies would have refund policies if they’re not able to meet the expectations of their customers. Such free pass is what makes Sumo and AppSumo competent and reliable. These sister companies are both on a mission to help websites and businesses grow by […] The post Ep. 09 – How Customer Satisfaction Helps Online Businesses Grow with Anton Sepetov appeared first on COO Alliance.

Dealing with stress from work and the daily burdens of personal life can literally take its toll on anyone. As an outcome, most companies support work-life balance and encourage their employees to take a break and recharge. Jessica Higgins of Gapingvoid Culture Design Group could attest to the value of this sense of balance. As […] The post Ep. 08 – Work-Life Balance: The Importance Of Taking A Break And Recharging with Jessica Higgins appeared first on COO Alliance.

Wild Apricot is an industry-leading web-based software for small associations and non-profits to help manage membership, website, events and other activities. COO Shiv Narayanan dives into the impact of running an organization in a more decentralized manner while tackling the concept of natural hierarchies. Specializing in lowering customer acquisition costs, capturing and cultivating high-quality leads, […] The post Ep. 07 – Decentralizing Business Operations with Shiv Narayanan appeared first on COO Alliance.

Our guest is COO Alliance Member Miranda Lievers, COO at Thinkific. In today’s time, companies don’t just check if applicants are excellent fit for the job and culture. They also search for the ones who are smarter than them, the leaders. That’s how Thinkific onboard members in their growing company. As the COO of the leading […] The post Ep. 06 – Building A Culture Of Feedback with Miranda Lievers appeared first on COO Alliance.

Our guest today is COO Alliance Member Joe Esparraguera, COO at Lifematters. Some companies shift their hierarchy from top-down to bottom-up as a way to be more operative. The COO that supports this approach is Joe Esparraguera of Lifematters, an industry-leading provider of customized home care and health care management services in the Washington, DC […] The post Ep. 05 – Operating From The Bottom Up with Joe Esparraguera appeared first on COO Alliance.

Our guest is COO Alliance Member Rachel Pachivas, COO at Annmarie Skin Care. Rachel manages all the behind-the-scenes operations that keep the company moving along smoothly – building love and culture, product research and development, branding and style, and ongoing education on organics and GMOs in the skin care industry. In an interesting conversation, Rachel […] The post Ep. 04 – Annmarie Skin Care: Getting Chemicals Off The Shelves And Out Of The Industry with Rachel Pachivas appeared first on COO Alliance.

Harley Finkelstein, COO of Shopify joins us to talk about how he and Tobias Lütke worked together in building Shopify – a rapidly-growing commerce platform with over 500,000 online stores, 3,000 employees, and $46 billion in sales. Harley shares about the kind of culture they have in Shopify, as well as gives some tips about […] The post Ep. 03 – Building Shopify with Harley Finkelstein appeared first on COO Alliance.

How should you approach growing and developing people? Erik Church, COO of 1-800-GOT-JUNK? and O2E Brands, talks about how he doubled the profits of 1-800-GOT-JUNK? by focusing on his employees. Now, this full-service junk removal company has over 200 locations in three countries. Diving into the importance of having a common source of purpose as […] The post Ep. 02 – Growing And Developing Employees with Erik Church appeared first on COO Alliance.

Contactually, a Customer Relationship Marketing (CRM) platform, helps professionals and companies generate more referrals and direct customers from their existing network. Tony Cappaert, the co-founder and COO of Contactually, talks about CRM and the beginnings and lessons in building the company. Tony manages all of the internal efforts in the company, including marketing, sales, customer […] The post Ep. 01 – Contactually COO, Tony Cappaert appeared first on COO Alliance.

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