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Manager Tools Profile

Manager Tools

English, Management, 1 season, 873 episodes
About
Tired of management theory? Want to learn specific skills to help improve your management performance? Then Manager Tools is the podcast for you! Manager Tools is a weekly business podcast focused on helping professionals become more effective managers and leaders. Each week, we discuss specific actions for professionals to take to achieve their desired management and career objectives. Manager Tools won Best Business Podcast Award in 2006, 2007, 2008, and 2012 as well as the People's Choice Award in 2008. Go to http://www.manager-tools.com/testimonials to read what others are saying about the impact Manager Tools has had on their careers and lives. Our goal: Every Manager Effective (TM)
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Manager Tools Coaching Model - Updated - Part 2

Part 2 of our updated guidance on the Manager Tools Coaching Model.
7/8/20240
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Manager Tools Coaching Model - Updated - Part 1

Part 1 of our updated guidance on the Manager Tools Coaching Model.
7/1/20240
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The Manager Tools Chatbot - Great Management Advice

Our founders, Mark Horstman and Michael Auzenne, introduce the Manager Tools chatbot and share features, development details, and benefits for professional individual contributors, managers, and executives.
6/24/20240
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Rolling Out The Trinity - Updated - Part 3

Part 3 of our updated guidance on how to gradually implement The Manager Tools Management Trinity (One on Ones, Feedback, Coaching, and Delegation). When managers try to implement all the tools all at once it can end in disaster. Most of us can only learn one new significant skill at a time. And that goes for our directs, too: they're learning along with us. This process for implementation will ensure success in your roll out.
6/17/20240
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Rolling Out The Trinity - Updated - Part 2

Part 2 of our updated guidance on how to gradually implement The Manager Tools Management Trinity (One on Ones, Feedback, Coaching, and Delegation). When managers try to implement all the tools all at once it can end in disaster. Most of us can only learn one new significant skill at a time. And that goes for our directs, too: they're learning along with us. This process for implementation will ensure success in your roll out.
6/10/20240
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Rolling Out The Trinity - Updated - Part 1

Part 1 of our updated guidance on how to gradually implement The Manager Tools Management Trinity (One on Ones, Feedback, Coaching, and Delegation). When managers try to implement all the tools all at once it can end in disaster. Most of us can only learn one new significant skill at a time. And that goes for our directs, too: they're learning along with us. This process for implementation will ensure success in your roll out.
6/3/20240
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Manager Tools Feedback Model - Updated - Part 3

Part 3 of our guidance describing the most effective method of letting your directs know how they are performing: Feedback. Feedback shows someone the impact of their behavior, allowing them to change ineffective actions or continue doing things that help the team achieve its goals.
5/27/20240
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Manager Tools Feedback Model - Updated - Part 2

Part 2 of our guidance describing the most effective method of letting your directs know how they are performing: Feedback. Feedback shows someone the impact of their behavior, allowing them to change ineffective actions or continue doing things that help the team achieve its goals.
5/20/20240
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Manager Tools Feedback Model - Updated - Part 1

Part 1 of our guidance describing the most effective method of letting your directs know how they are performing: Feedback. Feedback shows someone the impact of their behavior, allowing them to change ineffective actions or continue doing things that help the team achieve its goals.
5/13/20240
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Manager Tools One On Ones - Updated - Part 3

Part 3 of our detailed guidance on how to conduct the most important "manager tool" we've ever known or seen: Manager Tools One On Ones. These meetings help managers build trust, the professional measurement that correlates better than any other with results and retention.
5/6/20240
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Manager Tools One On Ones - Updated - Part 2

Part 2 of our detailed guidance on how to conduct the most important "manager tool" we've ever known or seen: Manager Tools One On Ones. These meetings help managers build trust, the professional measurement that correlates better than any other with results and retention.
4/29/20240
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Manager Tools One On Ones - Updated - Part 1

Part 1 of our detailed guidance on how to conduct the most important "manager tool" we've ever known or seen: Manager Tools One On Ones. These meetings help managers build trust, the professional measurement that correlates better than any other with results and retention.
4/22/20240
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The Proactive Manager - Chapter 2 - Meetings - Part 2

Part 2 of our chapter two guidance on meetings for the proactive manager.
4/15/20240
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The Proactive Manager - Chapter 2 - Meetings - Part 1

Part 1 of our chapter two guidance on meetings for the proactive manager.
4/8/20240
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The Proactive Manager - Chapter 1 - Reporting - Part 2

Part 2 of our chapter one guidance on reporting for the proactive manager.
4/1/20240
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The Proactive Manager - Chapter 1 - Reporting - Part 1

Part 1 of our chapter one guidance on reporting for the proactive manager.
3/25/20240
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How To Choose a Managerial Successor - Part 2

Part 2 of our guidance on how to choose a managerial successor.
3/18/20240
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How To Choose a Managerial Successor - Part 1

Part 1 of our guidance on how to choose a managerial successor.
3/11/20240
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Getting Chewed Out In Public

You're going to get chewed out by your boss in public. It happens. Don't do anything publicly.
3/4/20240
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"My Directs Are Too Busy" - Part 2

Part 2 of our guidance on what to do when your directs tell you they are too busy.
2/26/20240
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"My Directs Are Too Busy" - Part 1

Part 1 of our guidance on what to do when your directs tell you they are too busy.
2/19/20240
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How To Handle A Sudden Demotion

Our guidance on how to handle a sudden demotion.
2/12/20240
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Educate Your Directs On Performance Reviews Early - Part 2

Part 2 of our guidance on educating your directs on performance reviews early.
2/5/20240
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Educate Your Directs On Performance Reviews Early - Part 1

Part 1 of our guidance on educating your directs on performance reviews early.
1/29/20240
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Salary Discussions 2x2 Matrix Tool - Part 2

Part 2 of our guidance on the salary discussions 2x2 matrix tool.
1/22/20240
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Salary Discussions 2x2 Matrix Tool - Part 1

Just because a direct’s performance is exceptional doesn’t mean that they deserve a raise, believe it or not. Employee performance is only half of the equation.
1/15/20240
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Yes Or No Questions (YONKERS)

You're going to get asked yes or no questions, and there are only three effective answers. Anything else is unprofessional, and what might be interpreted as weak. There's a difference between asked, "How's the project" - Inevitably, "fine;" and, "Are you 100% green this week?' Better questions get better answers. And when a professional gets a better question, a better answer is the best answer.
1/8/20240
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Assumptive Goal Setting - HOF 2024

Our Hall of Fame guidance on how to think more creatively about annual planning goals.
1/1/20240
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How to Set Annual Goals - HOF 2023

Our Hall Of Fame guidance on how to start setting annual goals, and why we do not like "SMART" goals.
12/25/20230
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The Folly Of Rebranding Feedback - Part 2

Part 2 of our guidance on rebranding feedback.
12/18/20230
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The Folly Of Rebranding Feedback - Part 1

A WSJ article says the word “feedback” is too stressful for some, and recommends calling it something else. We disagree.
12/11/20230
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Effective Executive/Efficient Assistant - Part 3 - 2023

Part 3 of our guidance on working with an administrative assistant, updated for remote, hybrid, and shared assistants.
12/4/20230
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Effective Executive/Efficient Assistant - Part 2 - 2023

Part 2 of our guidance on working with an administrative assistant, updated for remote, hybrid, and shared assistants.
11/27/20230
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Effective Executive/Efficient Assistant - Part 1 - 2023

Part 1 of our guidance on working with an administrative assistant, updated for remote, hybrid, and shared assistants.
11/20/20230
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Preparing Performance Reviews - Part 2 - HOF 2023

It's the end of the year. Most managers we know are thinking about the holidays... and annual reviews. After years of managing, training and consulting, we've concluded this is one of the most poorly managed and implemented processes we're aware of. It's not hard to do, but for plenty of (bad) reasons, managers just don't handle this responsibility well. For those few who do, it's an enormous competitive advantage.
11/13/20230
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Preparing Performance Reviews - Part 1 - HOF 2023

It's the end of the year. Most managers we know are thinking about the holidays... and annual reviews. After years of managing, training and consulting, we've concluded this is one of the most poorly managed and implemented processes we're aware of. It's not hard to do, but for plenty of (bad) reasons, managers just don't handle this responsibility well. For those few who do, it's an enormous competitive advantage.
11/6/20230
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How To Action Engagement Survey Results - Chapter 3 - The Questions - Part 10

Part 10 of our Manager Tools guidance on how to action Engagement Survey results question by question.
10/30/20230
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How To Action Engagement Survey Results - Chapter 3 - The Questions - Part 9

Part 9 of our Manager Tools guidance on how to action Engagement Survey results question by question.
10/23/20230
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How To Action Engagement Survey Results - Chapter 3 - The Questions - Part 8

Part 8 of our Manager Tools guidance on how to action Engagement Survey results question by question.
10/16/20230
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How To Action Engagement Survey Results - Chapter 3 - The Questions - Part 7

Part 7 of our Manager Tools guidance on how to action Engagement Survey results question by question.
10/9/20230
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How To Action Engagement Survey Results - Chapter 3 - The Questions - Part 6

Part 6 of our Manager Tools guidance on how to action Engagement Survey results question by question.
10/2/20230
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How To Action Engagement Survey Results - Chapter 3 - The Questions - Part 5

Part 5 of our Manager Tools guidance on how to action Engagement Survey results question by question.
9/25/20230
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How To Action Engagement Survey Results - Chapter 3 - The Questions - Part 4

Part 4 of our Manager Tools guidance on how to action Engagement Survey results question by question.
9/18/20230
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How To Action Engagement Survey Results - Chapter 3 - The Questions - Part 3

Part 3 of our Manager Tools guidance on how to action Engagement Survey results question by question.
9/11/20230
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How To Action Engagement Survey Results - Chapter 3 - The Questions - Part 2

Part 2 of our Manager Tools guidance on how to action Engagement Survey results question by question.
9/4/20230
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How To Action Engagement Survey Results - Chapter 3 - The Questions - Part 1

Part 1 of our Manager Tools guidance on how to action Engagement Survey results question by question.
8/28/20230
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"It's Not My Fault"

Many directs' common response to negative feedback is to say, "It's not my fault." It's understandable, it's self protective, but it also completely misses the mark of the purpose of feedback. Here's how to handle it.
8/21/20230
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Feedback Is Insurance

Almost all managers are scared about giving feedback. But there's a reason to be positive about it: it's just like buying insurance.
8/14/20230
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The Secrets of a Great Handshake - 2023

Our guidance on having a great handshake.
8/7/20230
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Don't Throw A Blanket Over Your Team

Sometimes it's easier to mention to everyone on your team when one member of your team messes up. But this is what lazy, ineffective managers do.
7/31/20230
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How To Action Engagement Survey Results - Chapter Two - Response And Conflicts

Now that you've gotten your engagement survey results back, how do you respond? In this guidance, we take an actual engagement survey, question by question, and show you how to respond to a low score on that question.
7/24/20230
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Business Travel - Packing - Part 2 - 2023

Part 2 of our guidance on packing for a business trip.
7/17/20230
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Business Travel - Packing - Part 1 - 2023

Part 1 of our guidance on packing for a business trip.
7/10/20230
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How To Action Engagement Survey Results - Chapter One - Dimensions

Now that you've gotten your engagement survey results back, how do you respond? In this guidance, we take an actual engagement survey, question by question, and show you how to respond to a low score on that question.
7/3/20230
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How To Handle Body Odor - Part 2 - 2023

Part 2 of our guidance on how to handle body odor.
6/26/20230
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How To Handle Body Odor - Part 1 - 2023

Part 1 of our guidance on how to handle body odor.
6/19/20230
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Culture Chapter 2 - Core Behaviors - Part 2

Part 2 of our guidance on culture core behaviors.
6/12/20230
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Culture Chapter 2 - Core Behaviors - Part 1

Part 1 of our guidance on culture core behaviors.
6/5/20230
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How to Write a Thank You Note - 2023

Our guidance on thank you notes.
5/29/20230
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How To Master Your Response To Your Engagement Survey - Part 5

Part 5 our guidance on Engagement Surveys.
5/22/20230
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How To Master Your Response To Your Engagement Survey - Part 4

Part 4 our guidance on Engagement Surveys.
5/15/20230
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How To Master Your Response To Your Engagement Survey - Part 3

Part 3 our guidance on Engagement Surveys.
5/8/20230
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How To Master Your Response To Your Engagement Survey - Part 2

Part 2 our guidance on Engagement Surveys.
5/1/20230
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How To Master Your Response To Your Engagement Survey - Part 1

Part 1 our guidance on Engagement Surveys.
4/24/20230
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Behavioral Effectiveness and MTDISC - Example 1 - Part 2

Part 2 of our MTDISC behavioral effectiveness example one.
4/17/20230
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Behavioral Effectiveness and MTDISC - Example 1 - Part 1

Part 1 of our MTDISC behavioral effectiveness example one.
4/10/20230
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You Don't Deserve a Promotion

You Don't Deserve a Promotion
4/3/20230
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Developing Professionals - Chapter 1 - Housekeeping

There are rules for how to conduct oneself professionally. It's part of a manager's job to teach them to our employees.
3/27/20230
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How To Lay Off A Direct - Part 4

Part 4 of our guidance on how to prepare for and communicate a layoff effectively and compassionately.
3/20/20230
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How To Lay Off A Direct - Part 3

Part 3 of our guidance on how to prepare for and communicate a layoff effectively and compassionately.
3/13/20230
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How To Lay Off A Direct - Part 2

Part 2 of our guidance on how to prepare for and communicate a layoff effectively and compassionately.
3/6/20230
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How To Lay Off A Direct - Part 1

Part 1 of our guidance on how to prepare for and communicate a layoff effectively and compassionately.
2/27/20230
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Culture Chapter 1 - Culture Is Behavior

Culture is an often discussed topic in management and leadership circles. But culture is not what most managers and leaders think.
2/20/20230
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The Big 4 of Performance Communications - Part 3

Part 3 of our guidance on the big 4 of performance communications.
2/13/20230
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The Big 4 of Performance Communications - Part 2

Part 2 of our guidance on the big 4 of performance communications.
2/6/20230
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The Big 4 of Performance Communications - Part 1

Part 1 of our guidance on the big 4 of performance communications.
1/30/20230
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Never Believe The First Report From The Front

You're going to get a lot of input as a manager. There are all kinds of reasons for this, but the answer is almost always the same: the first thing to do is nothing.
1/23/20230
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Hiring Is Not An HR Process - Chapter 2 - Part 3

Part 3 of our chapter two guidance on hiring is not an HR process.
1/16/20230
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Hiring Is Not An HR Process - Chapter 2 - Part 2

Part 2 of our chapter two guidance on hiring is not an HR process.
1/9/20230
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Hiring Is Not An HR Process - Chapter 2 - Part 1

Part 1 of our chapter two guidance on hiring is not an HR process.
1/2/20230
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Assumptive Goal Setting - HOF 2022

Our Hall of Fame guidance on how to think more creatively about annual planning goals.
12/26/20220
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How to Set Annual Goals - HOF 2022

Our Hall Of Fame guidance on how to start setting annual goals, and why we do not like "SMART" goals.
12/19/20220
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The Manager Tools Interview Creation Tool

The Manager Tools Interview Creation Tool will make you a better interviewer, and teach your team how to interview.
12/12/20220
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The Effective Manager Has a Playbook - Part 3

Part 3 of our guidance on the manager playbook.
12/5/20220
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Delivering The Performance Review - HOF 2022

Our Hall of Fame guidance on delivering a performance review.
11/28/20220
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Preparing Performance Reviews - HOF 2022

This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews.
11/21/20220
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The Effective Manager Has a Playbook - Part 2

Part 2 of our guidance on the manager playbook.
11/14/20220
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The Effective Manager Has a Playbook - Part 1

Part 1 of our guidance on the manager playbook.
11/7/20220
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Good Lieutenants Make Good Captains - Chapter 2 - The Trinity

Our chapter two guidance on improving your chances of being promoted by being a good lieutenant.
10/31/20220
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Good Lieutenants Make Good Captains - Chapter 1 - Part 2

Part 2 of our chapter one guidance on improving your chances of being promoted by being a good lieutenant.
10/24/20220
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Good Lieutenants Make Good Captains - Chapter 1 - Part 1

Part 1 of our chapter one guidance on improving your chances of being promoted by being a good lieutenant.
10/17/20220
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Project Management - Reporting - Chapter One - Part 2

Part 2 of our chapter one guidance on project management reporting.
10/10/20220
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Project Management - Reporting - Chapter One - Part 1

Part 1 of our chapter one guidance on project management reporting.
10/3/20220
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Winning The Feedback "Argument"

Too many managers give negative feedback by trying to win an argument about what happened. It never works.
9/26/20220
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My Directs Aren't Addressing My Agenda in One On Ones

Managers and Directs often have different agendas in our One On Ones. Here's what to do about it.
9/19/20220
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The Three Levels of Presentation Mastery

Everybody thinks content knowledge is what makes for a good presenter. They're wrong, and that's why most of them stink as presenters. Especially trainers: ugh.
9/12/20220
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The Kernel of Strategy - Part 2 (MT)

Part 2 of our interview with Richard Rumelt, strategy professor at UCLA Anderson and author of Good Strategy/Bad Strategy.
9/5/20220
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The Kernel of Strategy - Part 1 (MT)

Part 1 of our interview with Richard Rumelt, strategy professor at UCLA Anderson and author of Good Strategy/Bad Strategy.
8/29/20220
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Behavior is What Matters (MT)

This cast describes how and why behavior is the primary focus of an effective professional and/or manager.
8/22/20220
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DISC Overview (MT)

Our overview of DISC.
8/15/20220
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2022 Recruitment Update - Part 2 (MT)

Part 2 of our guidance for the 2022 employment market.
8/8/20220
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2022 Recruitment Update - Part 1 (MT)

Part 1 of our guidance for the 2022 employment market.
8/1/20220
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Special Cast - Succession Planning

In this cast, Mark and Mike talk about their plans for the future of Manager Tools.
7/25/20220
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How to Prewire a Meeting - HOF 2022

Our Hall of Fame guidance on preparing for meetings or presentations where you need to persuade.
7/18/20220
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The Horstman Curve

If you're trying to change things - and you should be - you're going to experience the Horstman Curve. So you ought to know what it is.
7/11/20220
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The Juggling Koan - HOF 2022

Our Hall of Fame guidance on our first ever management koan.
7/4/20220
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Giving Feedback To Remote Directs - Part 3

Part 3 of our guidance on giving feedback to remote directs.
6/27/20220
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Giving Feedback To Remote Directs - Part 2

Part 2 of our guidance on giving feedback to remote directs.
6/20/20220
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Giving Feedback To Remote Directs - Part 1

Part 1 of our guidance on giving feedback to remote directs.
6/13/20220
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Performance Reviews Are Not Feedback - Part 2

Part 2 of our response to a recent WSJ article that said annual reviews are a terrible way to evaluate employees.
6/6/20220
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Performance Reviews Are Not Feedback - Part 1

Part 1 of our response to a recent WSJ article that said annual reviews are a terrible way to evaluate employees.
5/30/20220
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Interview With a Talent Manager

Our interview with a member of the Manager Tools community to help you understand as a manager, or potentially as an executive, about the kind of relationship you need to have with some of the people who make a difference in your organization and your career.
5/23/20220
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MTDISC Behavior Change Template - Part 2

Part 2 of our guidance on using MTDISC to change your behavior.
5/16/20220
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MTDISC Behavior Change Template - Part 1

Part 1 of our guidance on using MTDISC to change your behavior.
5/9/20220
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How To Roll Out MTDISC To Your Team - Part 2

Part 2 of our guidance on how to roll out the MTDISC Behavioral Instrument to your team.
5/2/20220
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How To Roll Out MTDISC To Your Team - Part 1

This guidance describes how to roll out the MTDISC Behavioral Instrument to your team.
4/25/20220
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Maggie Tucker Interview

Our interview with Maggie Tucker, marketing executive and co-host of the friends on FIRE podcast.
4/18/20220
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Rules For Directors - Chapter 1 - Earning Trust (MT Version)

Our chapter one guidance on Rules For Directors: Earning Trust.
4/11/20220
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The War Room - Part 2 (MT)

Part 2 of the executive "War Room" experiences of Trevor Woods, Chief Information Officer, University of Sydney.
4/4/20220
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The War Room - Part 1 (MT)

Part 1 of the executive "War Room" experiences of Trevor Woods, Chief Information Officer, University of Sydney.
3/28/20220
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MTDISC Launch

We have launched our own DISC Profile: MTDISC. Here's what it is, why we did it, and what its benefits are.
3/21/20220
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The Previous Boss Rule - Part 2

Part 2 of our guidance on "The Previous Boss Rule".
3/14/20220
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The Previous Boss Rule - Part 1

Part 1 of our guidance on "The Previous Boss Rule".
3/7/20220
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Managerial Economics 101, 102 and 103: Reporting, Delegation, and Coaching - Part 2

Part 2 of our guidance on Managerial Economics.
2/28/20220
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Managerial Economics 101, 102 and 103: Reporting, Delegation, and Coaching - Part 1

Part 1 of our guidance on Managerial Economics.
2/21/20220
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Top Interviewer Mistakes - Chapter 1

The average manager is a terrible interviewer. In this series, we cover the most frequent and egregious mistakes, and how to correct them.
2/14/20220
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Deadlines Are Commitments

When most people miss a deadline, they prove they don't understand them.
2/7/20220
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My Feelings Are Hurt - Part 2

Part 2 of our guidance on what to do when someone claims their feelings are hurt by someone else.
1/31/20220
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My Feelings Are Hurt - Part 1

Part 1 of our guidance on what to do when someone claims their feelings are hurt by someone else.
1/24/20220
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Politics 101 - Chapter 7 - Compromise

Politics are necessary, and that means the effective manager learns how to compromise. Here are some simple rules.
1/17/20220
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First Meeting New Direct Series - Family First - Part 2

Part 2 of the "family first" chapter of our continuing series on what to communicate to new directs.
1/10/20220
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First Meeting New Direct Series - Family First - Part 1

Part 1 of the "family first" chapter of our continuing series on what to communicate to new directs.
1/3/20220
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Assumptive Goal Setting - HOF 2021

Our Hall of Fame guidance on how to think more creatively about annual planning goals.
12/27/20210
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How to Set Annual Goals - HOF 2021

Our Hall Of Fame guidance on how to start setting annual goals, and why we do not like "SMART" goals.
12/20/20210
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Hiring Is NOT An HR Process - Chapter 1

Everybody thinks HR controls the hiring process. They don't.
12/13/20210
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Management Vs. Leadership - Army Vs. Navy

In this special edition, Mark discusses management versus leadership with David Wallace, the Deputy Director of Leadership Eduction and Development at the United States Naval Academy.
12/6/20210
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Delivering The Performance Review - HOF 2021

Our Hall of Fame guidance on delivering a performance review.
11/29/20210
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Preparing Performance Reviews - HOF 2021

This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews.
11/22/20210
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The Basics Of Measures - Chapter 1

Our guidance on the rules for measuring.
11/15/20210
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When You Are "Required" To Do Panel Interviews - Part 2

Part 2 of our guidance on what to do if you are required to conduct panel interviews.
11/8/20210
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When You Are "Required" To Do Panel Interviews - Part 1

Part 1 of our guidance on what to do if you are required to conduct panel interviews.
11/1/20210
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Hybrid Office Meetings

How to make your meetings as effective as possible in a hybrid office.
10/25/20210
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One On Ones In a Hybrid Office Environment

Continuing your Manager Tools One On Ones (MTO3's) in a hybrid office environment.
10/18/20210
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Back To The Office

Here's what your managerial responsibilities are when your company brings its office workers back to the office.
10/11/20210
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Coaching Is Self Development - Part 2

Part 2 of our guidance on coaching is self-development. Managers play an important role, and managers can't make it happen without a willing direct.
10/4/20210
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Coaching Is Self Development - Part 1

Part 1 of our guidance on coaching is self-development. Managers play an important role, and managers can't make it happen without a willing direct.
9/27/20210
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Performance Conversations Don't Lead To Career Conversations

Performance conversations and career conversations are connected, but also completely different.
9/20/20210
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The Manager And The Vaccine

Managers play a big role in vaccinations. It's just not what many think it is.
9/13/20210
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How To Train Your People - Chapter One - Introductions - Part 2

Part 2 of our guidance for how managers introduce training they send their people to.
9/6/20210
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How To Train Your People - Chapter One - Introductions - Part 1

Part 1 of our guidance for how managers introduce training they send their people to.
8/30/20210
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2021 Recruitment Update - Part 2 (MT)

Part 2 of our guidance for the 2021 employment market.
8/23/20210
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2021 Recruitment Update - Part 1 (MT)

Part 1 of our guidance for the 2021 employment market.
8/16/20210
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The Middleman Test Chapter 2 - Feedback

A lot of managers implement MTO3's and quickly swear by them. But lots of managers mistakenly talk themselves out of giving feedback. Here's one way to look at it.
8/9/20210
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Never O'Clock Chapter One

Never O'Clock Chapter One
8/2/20210
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The 95% Solution - Part 2

Part 2 of our guidance on how to get more time to focus on your priorities.
7/26/20210
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The 95% Solution - Part 1

Part 1 of our guidance on how to get more time to focus on your priorities.
7/19/20210
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Exploit Your Wiggle Room - Part 2

Part 2 of our guidance for managers who are hesitant to make changes.
7/12/20210
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Exploit Your Wiggle Room - Part 1

Part 1 of our guidance for managers who are hesitant to make changes.
7/5/20210
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The Sweet 16 Podcast

On our 16th Anniversary show, we talk about our origins and what's to come.
6/28/20210
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Why Experienced Directs Need One On Ones

Here's what to say to experienced directs who don't want weekly One On Ones.
6/21/20210
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Communicating In Advance of A Miss - Part 2

Part 2 of our guidance on how to communicate prior to missing a deadline.
6/14/20210
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Communicating In Advance of A Miss - Part 1

Part 1 of our guidance on how to communicate prior to missing a deadline.
6/7/20210
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Trinity Pushback - One On Ones - Why Weekly? - Part 2

Part 2 of our guidance on what to tell directs who want to have One On Ones less often than weekly.
5/31/20210
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Trinity Pushback - One On Ones - Why Weekly? - Part 1

Part 1 of our guidance on what to tell directs who want to have One On Ones less often than weekly.
5/24/20210
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Meetings: Anything Else?

The common way to end meeting discussions, "Is there anything else?" is ineffective.
5/17/20210
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Effective Meetings - Part 3 - HOF 2021

Part 3 of our Hall Of Fame guidance on effective meetings.
5/10/20210
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Effective Meetings - Part 2 - HOF 2021

Part 2 of our Hall Of Fame guidance on effective meetings.
5/3/20210
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Effective Meetings - Part 1 - HOF 2021

Part 1 of our Hall Of Fame guidance on effective meetings.
4/26/20210
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The Manager Tools Data - Feedback - Part 5

Part 5 of our review of the data behind our guidance on feedback, which relies on tests we have run over the past nearly 30 years.
4/19/20210
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The Manager Tools Data - Feedback - Part 4

Part 4 of our review of the data behind our guidance on feedback, which relies on tests we have run over the past nearly 30 years.
4/12/20210
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The Manager Tools Data - Feedback - Part 3

Part 3 of our review of the data behind our guidance on feedback, which relies on tests we have run over the past nearly 30 years.
4/5/20210
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The Manager Tools Data - Feedback - Part 2

Part 2 of our review of the data behind our guidance on feedback, which relies on tests we have run over the past nearly 30 years.
3/29/20210
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The Manager Tools Data - Feedback - Part 1

Part 1 of our review of the data behind our guidance on feedback, which relies on tests we have run over the past nearly 30 years.
3/22/20210
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Feedback 'Dialog' Is Stupid Guidance - Part 4

Part 4 of our guidance on feedback dialog.
3/15/20210
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Feedback 'Dialog' Is Stupid Guidance - Part 3

Part 3 of our guidance on feedback dialog.
3/8/20210
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Feedback 'Dialog' Is Stupid Guidance - Part 2

Part 2 of our guidance on feedback dialog.
3/1/20210
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Feedback 'Dialog' Is Stupid Guidance - Part 1

Part 1 of our guidance on feedback dialog.
2/22/20210
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Zero Week

For any project or initiative you're starting, announce it to your team before you start. Announce it during Zero Week.
2/15/20210
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How To Escalate - Part 3

Part 3 of our guidance on escalation.
2/8/20210
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How To Escalate - Part 2

Part 2 of our guidance on escalation.
2/1/20210
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How To Escalate - Part 1

Part 1 of our guidance on escalation.
1/25/20210
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The Aunt Trap

When your boss's peer tasks you, or requires work from you, we call that the The Aunt Trap. It used to be The Uncle Trap, but we modernized the reference.
1/18/20210
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Zero-Based Reporting

If you're looking for efficiencies, cut out some of the reporting nobody reads anyway. Use Zero-Based Reporting.
1/11/20210
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Getting Your Goals From Your Boss - HOF

Our Hall Of Fame guidance on how to get a better understanding of what your goals are from your boss.
1/4/20210
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Assumptive Goal Setting - HOF 2020

Our Hall of Fame guidance on how to think more creatively about annual planning goals.
12/28/20200
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How to Set Annual Goals - HOF 2020

Our Hall Of Fame guidance on how to start setting annual goals, and why we do not like "SMART" goals.
12/21/20200
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When a Direct Says No Repeatedly To Feedback - Part 4

Part 4 of our guidance on what to do if a direct repeatedly says no to feedback.
12/14/20200
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When a Direct Says No Repeatedly To Feedback - Part 3

Part 3 of our guidance on what to do if a direct repeatedly says no to feedback.
12/7/20200
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Delivering The Performance Review - HOF 2020

Our Hall of Fame guidance on delivering a performance review.
11/30/20200
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Preparing Performance Reviews - HOF 2020

This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews.
11/23/20200
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When a Direct Says No Repeatedly To Feedback - Part 2

Part 2 of our guidance on what to do if a direct repeatedly says no to feedback.
11/16/20200
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When a Direct Says No Repeatedly To Feedback - Part 1

Part 1 of our guidance on what to do if a direct repeatedly says no to feedback.
11/9/20200
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Feedback: When Yes Means No - Part 2

Part 2 of our guidance on what to do when a direct says yes to feedback, but you can tell they don't mean it.
11/2/20200
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Feedback: When Yes Means No - Part 1

Part 1 of our guidance on what to do when a direct says yes to feedback, but you can tell they don't mean it.
10/26/20200
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Decisions, Not Choices - Part 2

Part 2 of our guidance on decisions, not choices.
10/19/20200
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Decisions, Not Choices - Part 1

Part 1 of our guidance on decisions, not choices.
10/12/20200
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Creating Organizational Hiring Criteria - Part 3

Part 3 of our guidance on creating organizational hiring criteria. There's more to creating great questions for interviews. You've got to know what and who you want, and how to evaluate answers.
10/5/20200
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Creating Organizational Hiring Criteria - Part 2

Part 2 of our guidance on creating organizational hiring criteria. There's more to creating great questions for interviews. You've got to know what and who you want, and how to evaluate answers.
9/28/20200
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Creating Organizational Hiring Criteria - Part 1

Part 1 of our guidance on creating organizational hiring criteria. There's more to creating great questions for interviews. You've got to know what and who you want, and how to evaluate answers.
9/21/20200
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After You Get Your Goals - Part 3

Part 3 of our guidance on what to do after you get your goals from your boss or your org.
9/14/20200
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After You Get Your Goals - Part 2

Part 2 of our guidance on what to do after you get your goals from your boss or your org.
9/7/20200
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After You Get Your Goals - Part 1

Part 1 of our guidance on what to do after you get your goals from your boss or your org.
8/31/20200
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Make Your Case To a Network Relationship

You've kept your network warm by staying in touch. If you see an opportunity through them, reach out.
8/24/20200
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The Weekly Thank You

Too many of us managers think that "someone just doing their jobs" isn't worthy of praise, or positive feedback, or even just a simple thanks. We're wrong. Thanks matter.
8/17/20200
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Top Ten Hiring Mistakes - Mistake #10 - Being Surprised - Part 2

Part 2 of our guidance on number ten of the top ten hiring mistakes: Being Surprised.
8/10/20200
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Top Ten Hiring Mistakes - Mistake #10 - Being Surprised

Part 1 of our guidance on number ten of the top ten hiring mistakes: Being Surprised.
8/3/20200
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The Myth of the Feedback Myth - Part 3

Part 3 of our guidance on performance communication between bosses and directs that has come under attack in the past couple of years. Some say performance reviews don't work. Some say delivering performance communications doesn't work. They're completely wrong.
7/27/20200
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The Myth of the Feedback Myth - Part 2

Part 2 of our guidance on performance communication between bosses and directs that has come under attack in the past couple of years. Some say performance reviews don't work. Some say delivering performance communications doesn't work. They're completely wrong.
7/20/20200
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The Myth of the Feedback Myth - Part 1

Part 1 of our guidance on performance communication between bosses and directs that has come under attack in the past couple of years. Some say performance reviews don't work. Some say delivering performance communications doesn't work. They're completely wrong.
7/13/20200
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Interviewing on Zoom

Lots of Interviews are being conducted via Zoom. Here's how.
7/6/20200
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The 15th Anniversary Show

On our 15th Anniversary show, we review some brief history of Manager Tools, and talk about our new license promotion honoring our initial offering.
6/29/20200
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Internal Talent Markets - Chapter 1 - Free Agency

Internal Talent Markets should be nearly frictionless. That starts with how each manager communicates the internal to our directs.
6/22/20200
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Presenting In Zoom - Part 2

Part 2 of our guidance about how to present or train on Zoom.
6/15/20200
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Presenting In Zoom - Part 1

Part 1 of our guidance about how to present or train on Zoom.
6/8/20200
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Flavor Of The Month Pushback - Part 2

Part 2 of our guidance on flavor of the month pushback.
6/1/20200
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Flavor Of The Month Pushback - Part 1

Part 1 of our guidance on flavor of the month pushback.
5/25/20200
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Don't Do Skip Level One On Ones

A lot of managers want to do One On Ones with their directs' directs, also known as skips. This is a bad idea.
5/18/20200
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COVID: No Dropping Dimes - Part 2

Part 2 of our guidance recommending NOT announcing a colleague’s failure without a courtesy notification.
5/12/20200
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COVID: No Dropping Dimes - Part 1

Part 1 of our guidance recommending NOT announcing a colleague’s failure without a courtesy notification.
5/11/20200
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COVID: How To Be Ready For A Hiring Market Upturn - Part 2

Part 2 of our guidance on how to prepare for the coming hiring market upturn.
5/4/20200
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COVID: How To Be Ready For A Hiring Market Upturn - Part 1

Part 1 of our guidance on how to prepare for the coming hiring market upturn.
5/3/20200
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COVID: Smart Interviewing In A Downturn

This cast describes how to interview effectively during a downturn, particularly for difficult to fill positions.
5/2/20200
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COVID: Bench Development in a Downturn

This cast discusses a way to build your recruiting "bench" during market downturns.
5/1/20200
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COVID: Asking Your Network For An Opportunity

This cast helps you word your request to your network for help with looking for a new opportunity.
4/30/20200
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COVID: Handling Exit Interviews

This cast explains how to handle exit interviews.
4/29/20200
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COVID: Systematic Career Documentation - Part 2

Part 2 of our guidance on how to create and use a Career Management Document as a key part of your career management system.
4/28/20200
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COVID: Systematic Career Documentation - Part 1

COVID: Systematic Career Documentation - Part 1
4/27/20200
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COVID: Effective Layoff Announcement Response

This cast explains how to respond to the announcement of impending layoffs at your firm.
4/26/20200
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COVID: Layoff Signs And What To Do About Them - Part 2

Part 2 of our guidance on the signs to look out for that indicate layoffs are coming.
4/25/20200
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COVID: Layoff Signs And What To Do About Them - Part 1

Part 1 of our guidance on the signs to look out for that indicate layoffs are coming.
4/24/20200
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COVID: An Especially Important Relationship In A Downturn

This cast explains how to improve an especially important relationship during economic downturns: your boss's peers.
4/23/20200
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COVID: The Downturn Rite of Passage

This cast describes the reasons why leaving your company or industry in a downturn CAN be a bad idea, and recommends options to consider in those situations.
4/22/20200
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COVID: Fighting The Downturn Silence

This cast describes how to combat the normal tendency of directs to communicate LESS during a downturn.
4/20/20200
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COVID: Compassionate Layoffs?

A rerelease of our guidance on how to conduct layoffs efficiently, with candor and compassion, which addresses problems related to headcount and budget reductions that you may now be facing as a manager because of COVID-19 (Coronavirus).
4/6/20200
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Manager Tools Internal Pandemic Response - Part 3

Part 3 of our guidance related to how we at Manager Tools addressed the COVID pandemic, and the coming dangerous economic aftermath.
4/1/20200
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Manager Tools Internal Pandemic Response - Part 2

Part 2 of our guidance related to how we at Manager Tools addressed the COVID pandemic, and the coming dangerous economic aftermath.
3/31/20200
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Manager Tools Internal Pandemic Response - Part 1

Part 1 of our guidance related to how we at Manager Tools addressed the COVID pandemic, and the coming dangerous economic aftermath.
3/30/20200
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Pandemic Guidance Continued

We continue our guidance about managing in the time of COVID-19.
3/23/20200
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Managing During a Pandemic - The COVID-19 Cast - Part 2

Part 2 of our guidance on managing during a pandemic, such as COVID-19 (Coronavirus), or a similar international crisis.
3/17/20200
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Managing During a Pandemic - The COVID-19 Cast - Part 1

Part 1 of our guidance on managing during a pandemic, such as COVID-19 (Coronavirus), or a similar international crisis.
3/16/20200
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Coronavirus Guidance - The Steel Cage Death Match Meeting - Part 2

A rerelease of part 2 of our guidance on preparing for a staffing decision meeting, which addresses problems related to headcount and budget reductions that you may now be facing as a professional or manager because of coronavirus.
3/13/20200
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Coronavirus Guidance - The Steel Cage Death Match Meeting - Part 1

A rerelease of part 1 of our guidance on preparing for a staffing decision meeting, which addresses problems related to headcount and budget reductions that you may now be facing as a professional or manager because of coronavirus.
3/12/20200
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Coronavirus Guidance - Race, Don't Chase - Part 2

A rerelease of part 2 of our guidance on budget management in a downturn, which addresses problems related to headcount and budget reductions that you may now be facing as a professional or manager because of coronavirus.
3/11/20200
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Coronavirus Guidance - Race, Don't Chase - Part 1

Coronavirus Guidance - Race, Don't Chase - Part 1
3/10/20200
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Coronavirus Guidance - Working Remotely - Chapter 3 - Contribution To The Team

A rerelease of of our guidance on contributing to the team when working remotely, which addresses problems related to working from home and managing remote employees that you may now be facing because of coronavirus.
3/9/20200
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Coronavirus Guidance - Working Remotely - Chapter 1 - Get Results

A rerelease of of our guidance on getting results when working remotely, which addresses problems related to working from home and managing remote employees that you may now be facing because of coronavirus.
3/8/20200
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Coronavirus Guidance - Distant Manager Basics - For Directs - Part 2

A rerelease of part 2 of our guidance on how to work with a remotely located manager, which addresses problems related to working from home and managing remote employees that you may now be facing because of coronavirus.
3/7/20200
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Coronavirus Guidance - Distant Manager Basics - For Directs - Part 1

A rerelease of part 1 of our guidance on how to work with a remotely located manager, which addresses problems related to working from home and managing remote employees that you may now be facing because of coronavirus.
3/6/20200
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Coronavirus Guidance - Distant Manager Basics - Part 2

A rerelease of part 2 of our guidance on managing distant team members, which addresses problems related to working from home and managing remote employees that you may now be facing because of coronavirus.
3/5/20200
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Coronavirus Guidance - Distant Manager Basics - Part 1

A rerelease of part 1 of our guidance on managing distant team members, which addresses problems related to working from home and managing remote employees that you may now be facing because of coronavirus.
3/4/20200
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Coronavirus Guidance - Phone One on Ones

A rerelease of our guidance on phone One on Ones, which addresses problems related to working from home and managing remote employees that you may now be facing because of coronavirus.
3/3/20200
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Work-Life Balance: The Yellow Peanut M&M Analogy

The common wisdom about work-family balance is wrong. We're asking the wrong question.
3/2/20200
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Training Is Not The Answer

Training is the go-to answer for skill development. But training isn't really what you want.
2/24/20200
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The Interview Results Capture Meeting - HOF 2020

Our Hall Of Fame guidance on capturing interview results in a fast and simple meeting.
2/17/20200
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Rules of Small Project Management - Chapter 1 - Deliverables Basics - Part 2

Part 2 of our guidance on small project management deliverables basics.
2/10/20200
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Rules of Small Project Management - Chapter 1 - Deliverables Basics - Part 1

Part 1 of our guidance on small project management deliverables basics.
2/3/20200
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Authenticity And The Manager Tools Trinity - Part 2

Part 2 of our guidance for managers and directs expressing concern that Manager Tools' Trinity guidance is formulaic, and not authentic. Here's how to think through those concerns, and/or address them from a colleague.
1/27/20200
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Authenticity And The Manager Tools Trinity - Part 1

Part 1 of our guidance for managers and directs expressing concern that Manager Tools' Trinity guidance is formulaic, and not authentic. Here's how to think through those concerns, and/or address them from a colleague.
1/20/20200
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Manager Tools and Race and Gender

The data on how race and gender affect behaviors and outcomes for the Manager Tools trinity.
1/13/20200
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The Effective Hiring Manager Missing Chapters - Reducing Interviewee Stress - Part 2

Part 2 of our guidance on reducing interviewee stress. Adding more stress to a candidate reduces the effectiveness of your interview process. Don't do it.
1/6/20200
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Assumptive Goal Setting - HOF 2019

Our Hall of Fame guidance on how to think more creatively about annual planning goals.
12/30/20190
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How to Set Annual Goals - HOF 2019

Our Hall Of Fame guidance on how to start setting annual goals, and why we do not like "SMART" goals.
12/23/20190
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The Effective Hiring Manager Missing Chapters - Reducing Interviewee Stress - Part 1

Part 1 of our guidance on reducing interviewee stress. Adding more stress to a candidate reduces the effectiveness of your interview process. Don't do it.
12/16/20190
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Simple Interviewer Training - Part 2 - HOF 2019

Part 2 of our Hall Of Fame guidance on how to teach directs how to interview candidates for hiring.
12/9/20190
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Simple Interviewer Training - Part 1 - HOF 2019

Part 1 of our Hall Of Fame guidance on how to teach directs how to interview candidates for hiring.
12/2/20190
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Delivering The Performance Review - HOF 2019

Our Hall of Fame guidance on delivering a performance review.
11/25/20190
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Preparing Performance Reviews - HOF 2019

This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews.
11/18/20190
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Solution to a Stalled Technical Career - HOF 2019

Our Hall Of Fame guidance on the secret to reinvigorating a stalled technical career.
11/11/20190
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The Effective Hiring Manager Missing Chapters - Reasons To Say No #1 - Unprepared

There are some rarely forgivable interviewing mistakes that justify ruling a candidate out even when there are good reasons to hire them. Lack of preparation is one of them.
11/4/20190
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M Conference Learnings and Highlights

Mark and Mike talk about what happened at the Manager Tools 2019 inaugural M Conference.
10/28/20190
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Negative Feedback Pushback Examples - Part 2

Part 2 of our examples of how to respond to different kinds of pushback to feedback.
10/21/20190
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How To Turn Down a Job Candidate - HOF 2019

Our Hall Of Fame guidance on effective and ineffective ways to notify a candidate you’ve interviewed that you won’t be offering them.
10/14/20190
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Negative Feedback Pushback Examples - Part 1

Part 1 of our examples of how to respond to different kinds of pushback to feedback.
10/7/20190
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Introducing The Effective Hiring Manager Book

An interview with Mark Horstman about his new book, The Effective Hiring Manager.
9/30/20190
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Don't Use Consensus

Using consensus as a decision making tool is a bad idea for managers.
9/23/20190
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Feedback Is Not A Personal Attack

Feedback is about behavior. It's not a personal attack.
9/16/20190
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First Meeting New Direct Series: Support The Team

New team members need guidance about your key issues early on. This is a continuation of our series about messages that shouldn't wait.
9/9/20190
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Meeting Leadership - 6 Rules - Part 3

Part 3 of our guidance on what leaders do to take their meetings to the next level.
9/2/20190
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Meeting Leadership - 6 Rules - Part 2

Part 2 of our guidance on what leaders do to take their meetings to the next level.
8/26/20190
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Meeting Leadership - 6 Rules - Part 1

Part 1 of our guidance on what leaders do to take their meetings to the next level.
8/19/20190
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Use A Warning Order

Give your team advance knowledge of emergent changes with a Warning Order.
8/12/20190
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Soft One On Ones - Part 2

Part 2 of our guidance on what to do if you're forbidden from doing One On Ones.
8/5/20190
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Soft One On Ones - Part 1

Part 1 of our guidance on what to do if you're forbidden from doing One On Ones.
7/29/20190
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How to Make a Job Offer - Part 2 - HOF 2019

Part 2 of our Hall of Fame guidance on how to make a job offer to a candidate.
7/22/20190
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The M Conference

The M Conference is our new in-person development opportunity, looking to your future in management.
7/15/20190
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How to Make a Job Offer - Part 1 - HOF 2019

Part 1 of our Hall of Fame guidance on how to make a job offer to a candidate.
7/8/20190
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Mistakes We've Made - Part 2

Part 2 of our 14th anniversary review of mistakes.
7/1/20190
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Mistakes We've Made - Part 1

Part 1 of our 14th anniversary review of mistakes.
6/24/20190
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How Do I Respond To "How Do I Get Promoted?" - Part 4

Part 4 of our guidance on what to do when directs ask how they can get promoted. Rather than get frustrated, give them a professional answer.
6/17/20190
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How Do I Respond To "How Do I Get Promoted?" - Part 3

Part 3 of our guidance on what to do when directs ask how they can get promoted. Rather than get frustrated, give them a professional answer.
6/10/20190
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How Do I Respond To "How Do I Get Promoted?" - Part 2

Part 2 of our guidance on what to do when directs ask how they can get promoted. Rather than get frustrated, give them a professional answer.
6/3/20190
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How Do I Respond To "How Do I Get Promoted?" - Part 1

Part 1 of our guidance on what to do when directs ask how they can get promoted. Rather than get frustrated, give them a professional answer.
5/27/20190
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One To One Interviews Are Safe - Part 2

Part 2 of our guidance on why one to one interviews aren't as risky as so many fear.
5/20/20190
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One To One Interviews Are Safe - Part 1

Part 1 of our guidance on why one to one interviews aren't as risky as so many fear.
5/13/20190
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Email Compendium - Part 4

Part 4 of our compendium of guidance on email.
5/6/20190
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Email Compendium - Part 3

Part 3 of our compendium of guidance on email.
4/29/20190
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Email Compendium - Part 2

Part 2 of our compendium of guidance on email.
4/22/20190
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Email Compendium - Part 1

Part 1 of our compendium of guidance on email.
4/15/20190
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When A Boss Asks For Candor - Part 2

Sometimes a new boss asks for "candor." In general, caution is warranted initially.
4/8/20190
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When A Boss Asks For Candor - Part 1

Sometimes a new boss asks for "candor." In general, caution is warranted initially.
4/1/20190
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Common One-On-One Mistakes - Chapter 2 - Not Following Through

Two of the most common mistakes managers make with One-On-Ones is not following up on topics of conversations and not following through on their commitment to do them at all.
3/25/20190
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First Meeting With A New Direct Series - Overcommunicate

When someone new joins your team, we recommend you communicate early about your key priorities. One of those must be communication.
3/18/20190
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You Did Not Demonstrate - HOF 2019

Our Hall of Fame guidance on how to share shortcomings in evaluations like reviews and interviews.
3/11/20190
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Role Power Revisited - You Speak For The CEO - Part 2

Part 2 of our guidance where we don't recommend you use Role Power very often. But when you do, it's good to know it's more powerful than you realize.
3/4/20190
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Role Power Revisited - You Speak For The CEO - Part 1

Part 1 of our guidance where we don't recommend you use Role Power very often. But when you do, it's good to know it's more powerful than you realize.
2/25/20190
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How To Evaluate Interviewees - Chapter 1 - Use Of Names

How important is a candidate's ability to use and remember names in an interview?
2/18/20190
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The Manager Tools Data - One-On-Ones - Part 4

Part 4 of our review of the data backing our guidance on One-On-Ones.
2/11/20190
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The Manager Tools Data - One-On-Ones - Part 3

Part 3 of our review of the data backing our guidance on One-On-Ones.
2/4/20190
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The Manager Tools Data - One-On-Ones - Part 2

Part 2 of our review of the data backing our guidance on One-On-Ones.
1/28/20190
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The Manager Tools Data - One-On-Ones - Part 1

Part 1 of our review of the data backing our guidance on One-On-Ones.
1/21/20190
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Should HR Do My Phone Screens Before I Interview?

Human Resources often conducts phone screens of job opening candidates. Some times this is okay, but usually it's not.
1/14/20190
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Using RoadMap To Implement Coaching and Delegation

Our guidance on how to use RoadMap to coach your team members and delegate to your directs.
1/7/20190
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The Interview Results Capture Meeting - HOF 2018

This Hall of Fame cast explains how to capture interview results in a fast and simple meeting.
12/31/20180
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Effective Hiring: Set The Bar High! - HOF 2018

This Hall of Fame cast shares our most important principle in The Manager Tools Effective Hiring Process: Set the Bar HIGH.
12/24/20180
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Trinity Pushback - Feedback Is Nitpicking - Part 2

Some folks push back against our feedback model because it's "nitpicking." It's not. Here's why.
12/17/20180
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Trinity Pushback - Feedback Is Nitpicking - Part 1

Some folks push back against our feedback model because it's "nitpicking." It's not. Here's why.
12/10/20180
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Is This Normal? Episode 3 - Part 2

If you've ever wondered whether what you're going through is normal, 'Is It Normal' will help you sort things out. Lots of us wonder if our experience is different enough from others that we should do something about it.
12/3/20180
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Is This Normal? Episode 3 - Part 1

If you've ever wondered whether what you're going through is normal, 'Is It Normal' will help you sort things out. Lots of us wonder if our experience is different enough from others that we should do something about it.
11/26/20180
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Delivering The Performance Review - HOF 2018

Our Hall of Fame guidance on delivering a performance review.
11/21/20180
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Preparing Performance Reviews - HOF 2018

This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews.
11/19/20180
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Hire Slow, Fire Fast Is Wrong - Part 2

'Hire Slow, Fire Fast' is catchy. And wrong.
11/12/20180
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Hire Slow, Fire Fast Is Wrong - Part 1

'Hire Slow, Fire Fast' is catchy. And wrong.
11/5/20180
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The Tyranny of Unpublished Processes - Part 2

Uncommunicated processes are tyranny. Full stop.
10/29/20180
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The Tyranny of Unpublished Processes - Part 1

Uncommunicated processes are tyranny. Full stop.
10/22/20180
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Case Study Interviews - Part 4

Part 4 of our overview of Case Study Interview techniques, questions, and preparation.
10/8/20180
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Case Study Interviews - Part 3

Part 3 of our overview of Case Study Interview techniques, questions, and preparation.
10/1/20180
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Case Study Interviews - Part 2

Part 2 of our overview of Case Study Interview techniques, questions, and preparation.
9/24/20180
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Case Study Interviews - Part 1

Part 1 of our overview of Case Study Interview techniques, questions, and preparation.
9/17/20180
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Inaugural MT Case Study Responses - and What Happened - Part 2

Part 2 of our responses to listeners' recommendations to the Inaugural MT Case Study, and reveal what actually happened.
9/10/20180
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Inaugural MT Case Study Responses - and What Happened - Part 1

We respond to listeners' recommendations to the Inaugural MT Case Study, and reveal what actually happened.
9/3/20180
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Case Studies and The Inaugural MT Interactive Case - Part 2

The Manager Tools Inaugural Interactive Case Study.
8/27/20180
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Case Studies and The Inaugural MT Interactive Case - Part 1

What are case studies? Taught in part with the Manager Tools Inaugural Interactive Case Study.
8/20/20180
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Politics 101 - Chapter 6 - Politics Are Just Relationships - Part 4

Part 4 of the the sixth chapter of our guidance on politics. Don't play politics. Build relationships. It's the same thing.
8/13/20180
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Politics 101 - Chapter 6 - Politics Are Just Relationships - Part 3

Part 3 of the the sixth chapter of our guidance on politics. Don't play politics. Build relationships. It's the same thing.
8/6/20180
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Politics 101 - Chapter 6 - Politics Are Just Relationships - Part 2

Part 2 of the the sixth chapter of our guidance on politics. Don't play politics. Build relationships. It's the same thing.
7/30/20180
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Politics 101 - Chapter 6 - Politics Are Just Relationships - Part 1

Part 1 of the the sixth chapter of our guidance on politics. Don't play politics. Build relationships. It's the same thing.
7/23/20180
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Technology in One On Ones

Despite our guidance to not use your laptop to take notes in One On Ones, there are many other uses of technology that will improve your critical weekly meetings with each of your directs.
7/16/20180
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Horstman's Law of Uncertainty - HOF

This Hall of Fame guidance describes what to say when you don't have an answer to a question, even when it's urgent.
7/9/20180
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Sexual Harassment Revisited - Chapter 1 - No Hugging

If you're hugging your colleagues, you're running the risk of a sexual harassment claim.
7/2/20180
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Employee Retention - HOF

Our Hall of Fame guidance on employee retention. The best managers we know do a great job of retention. As a matter of fact, because it goes to the future potential of the organization, retention is one of Mark's favorite delineators of management talent. Strategy gets done more effectively in places where retention is good.
6/25/20180
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The Manager Tools Onboarding Checklist - Part 2

The Manager Tools Onboarding Checklist. Every task necessary to help a new hire become effective as quickly as possible.
6/18/20180
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The Manager Tools Onboarding Checklist - Part 1

The Manager Tools Onboarding Checklist. Every task necessary to help a new hire become effective as quickly as possible.
6/11/20180
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Onboarding Chapter 1 - The Basics - Part 5 - Q and A Continued

Your questions, our answers on what to do once you make a candidate an offer to turn them into a great team member.
6/4/20180
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Onboarding Chapter 1 - The Basics - Part 4 - Q and A

Your questions, our answers on what to do once you make a candidate an offer to turn them into a great team member.
5/28/20180
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Onboarding Chapter 1 - The Basics - Part 3

What to do once you make a candidate an offer to turn them into a great team member. Chapter 1 is the basics, why to have a process.
5/21/20180
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Onboarding Chapter 1 - The Basics - Part 2

What to do once you make a candidate an offer to turn them into a great team member. Chapter 1 is the basics, why to have a process.
5/14/20180
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Onboarding Chapter 1 - The Basics - Part 1

What to do once you make a candidate an offer to turn them into a great team member. Part 1 is the basics, why to have a process.
5/7/20180
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Soft Coaching - Running Meetings - Part 2

Our guidance on how you can improve someone's performance without fully coaching them. We use the example of running a meeting to illustrate.
4/30/20180
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Soft Coaching - Running Meetings - Part 1

Our guidance on how you can improve someone's performance without fully coaching them. We use the example of running a meeting to illustrate.
4/23/20180
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Trinity Pushback - One On Ones - Creative People - Part 2

Sometimes managers don't want to do One On Ones. One of the reasons they give is, "I'm a creative person." Or, "I don't like step-by-step solutions." These reasons are weak, and you can overcome them easily.
4/16/20180
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Trinity Pushback - One On Ones - Creative People - Part 1

Sometimes managers don't want to do One On Ones. One of the reasons they give is,"I'm a creative person." Or, "I don't like step-by-step solutions." These reasons are weak, and you can overcome them easily.
4/9/20180
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The Three Types of Power (And One To Rule Them) - Part 4

Power is necessary for organizational change and success, even if some of us would rather call it influence. But what is it? And how can I get some? And some more? It's not as hard as it sounds.
4/2/20180
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The Three Types of Power (And One To Rule Them) - Part 3

Power is necessary for organizational change and success, even if some of us would rather call it influence. But what is it? And how can I get some? And some more? It's not as hard as it sounds.
3/26/20180
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The Three Types of Power (And One To Rule Them) - Part 2

Power is necessary for organizational change and success, even if some of us would rather call it influence. But what is it? And how can I get some? And some more? It's not as hard as it sounds.
3/19/20180
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The Three Types of Power (And One To Rule Them) - Part 1

Power is necessary for organizational change and success, even if some of us would rather call it influence. But what is it? And how can I get some? And some more? It's not as hard as it sounds.
3/12/20180
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How To Create A Simple Behavioral Interview Question - HOF

Our Hall of Fame cast that describes how to create a simple behavioral interview question.
3/5/20180
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How To Train Your Organization - Chapter 1 - Who and When

If you're an executive, you probably think training is for your organization, but not you. You're partially right, but mostly wrong.
2/26/20180
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Are Executives Managers? - Part 2

How come executives don't do all the stuff managers do? How come they don't attend training but expect managers to? There's a reason.
2/19/20180
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Are Executives Managers? - Part 1

How come executives don't do all the stuff managers do? How come they don't attend training but expect managers to? There's a reason.
2/12/20180
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Measuring Priorities Through Questions

If you want to ensure the right things are getting done, one of the easiest things to do is start asking the right questions.
2/5/20180
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RoadMap For The Individual Manager

RoadMap is the revolutionary new interactive app to help you become an effective manager. Here's what it is and how to use it.
1/29/20180
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The Manager Tools Performance Review System - Part 4

Part 4 of our guidance on a simple way to structure an entire performance review system for any organization.
1/22/20180
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The Manager Tools Performance Review System - Part 3

Part 3 of our guidance on a simple way to structure an entire performance review system for any organization.
1/15/20180
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The Manager Tools Performance Review System - Part 2

Part 2 of our guidance on a simple way to structure an entire performance review system for any organization.
1/8/20180
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The Basics of Calendar Management - HOF

Our Hall of Fame guidance on the basics of calendar management.
1/1/20180
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How to Prewire a Meeting - HOF 2017

For the holidays, we're re-releasing one of our Hall of Fame casts ... the Pre-wire. This cast describes a way to prepare for meetings or presentations where you need to persuade.
12/25/20170
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The Manager Tools Performance Review System - Part 1

Part 1 of our guidance on a simple way to structure an entire performance review system for any organization.
12/18/20170
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Don't Get Rid of Your Performance Reviews - Part 4

Part 4 of our guidance regarding the trend among businesses to get rid of their performance review system. This is dumb. Don't do it.
12/11/20170
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Don't Get Rid of Your Performance Reviews - Part 3

Part 3 of our guidance regarding the trend among businesses to get rid of their performance review system. This is dumb. Don't do it.
12/4/20170
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Delivering The Performance Review - HOF 2017

Our Hall of Fame guidance on delivering a performance review.
11/30/20170
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Preparing Performance Reviews - HOF 2017

This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews.
11/27/20170
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Don't Get Rid of Your Performance Reviews - Part 2

Part 2 of our guidance regarding the trend among businesses to get rid of their performance review system. This is dumb. Don't do it.
11/20/20170
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Don't Get Rid of Your Performance Reviews - Part 1

Part 1 of our guidance regarding the trend among businesses to get rid of their performance review system. This is dumb. Don't do it.
11/13/20170
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The Manager Tools One-Page Performance Review - Part 2

Part 2 of our guidance on creating and using a performance review form if your company doesn't have one.
11/6/20170
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The Manager Tools One-Page Performance Review - Part 1

Part 1 of our guidance on creating and using a performance review form if your company doesn't have one.
10/30/20170
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A Different Feedback Model Question

If you struggle with asking, "Can I give you some feedback?", there's another way.
10/23/20170
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You're Not a Psychologist - Part 2

A lot of managers try to psychoanalyze their directs. Don't bother. We're all terrible at it.
10/16/20170
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You're Not a Psychologist - Part 1

A lot of managers try to psychoanalyze their directs. Don't bother. We're all terrible at it.
10/9/20170
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Wade Foster Interview

Our guest Wade Foster, CEO of Zapier, shares his experience with Manager Tools.
10/2/20170
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Behaviors To Improve Focus - Part 3

Part 3 of our guidance on how to stay focused on your priorities and get more done.
9/25/20170
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Behaviors To Improve Focus - Part 2

Part 2 of our guidance on how to stay focused on your priorities and get more done.
9/18/20170
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Behaviors To Improve Focus - Part 1

Part 1 of our guidance on how to stay focused on your priorities and get more done.
9/11/20170
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Rolling Out One On Ones - The Briefing

How to brief your directs when you're starting One On Ones.
9/4/20170
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First Meeting With A New Direct - Results

When someone new joins your team, we recommend you communicate early about your key priorities.
8/28/20170
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Resistant Directs In One On Ones - Chapter 2 - Part 2

Part 2 of our second chapter on directs resisting One On Ones.
8/21/20170
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Resistant Directs In One On Ones - Chapter 2 - Part 1

Part 1 of our second chapter on directs resisting One On Ones.
8/14/20170
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The Bridge Between Feedback And Coaching - Part 3

Part 3 of our guidance on how to guide or help a direct when feedback doesn't work and coaching isn't necessary.
8/7/20170
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The Bridge Between Feedback And Coaching - Part 2

Part 2 of our guidance on how to guide or help a direct when feedback doesn't work and coaching isn't necessary.
7/31/20170
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The Bridge Between Feedback And Coaching - Part 1

Part 1 of our guidance on how to guide or help a direct when feedback doesn't work and coaching isn't necessary.
7/24/20170
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What Do You Want To Do And Where Do You Want To Do It?

How to qualify your ability to help someone during a job/career transition.
7/17/20170
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How To Evaluate Answers To The Weakness Question - Part 3

Part 3 of our guidance on asking and evaluating the weakness question when interviewing candidates.
7/10/20170
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How To Evaluate Answers To The Weakness Question - Part 2

Part 2 of our guidance on asking and evaluating the weakness question when interviewing candidates.
7/3/20170
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How To Evaluate Answers To The Weakness Question - Part 1

Part 1 of our guidance on asking and evaluating the weakness question when interviewing candidates.
6/26/20170
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My Direct Disagrees With Me Privately - Part 2

Part 2 of our guidance on what to do if your direct disagrees with you privately.
6/19/20170
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My Direct Disagrees With Me Privately - Part 1

Part 1 of our guidance on what to do if your direct disagrees with you privately.
6/12/20170
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Retaining Disgruntled Staff As a New Manager

What to do as a new manager when you're in danger of losing staff who are critical to your team.
6/5/20170
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When NOT To Use Email - Part 2

Email is useful but much more narrowly than most managers think.
5/29/20170
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When NOT To Use Email - Part 1

Email is useful but much more narrowly than most managers think.
5/22/20170
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The Pinch Crunch Relationship Model

How to maintain trusting relationships when things go wrong.
5/15/20170
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Executive Tools - Measuring Your Organization's One On Ones - Part 2

Part 2 of our guidance on how to SIMPLY measure whether or not managers who work for you are doing One On Ones.
5/8/20170
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Executive Tools - Measuring Your Organization's One On Ones - Part 1

Part 1 of our guidance on how to SIMPLY measure whether or not managers who work for you are doing One On Ones.
5/1/20170
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Manager Tools Middleman Test - Part 2

Part 2 of our guidance on what you can do when a direct refuses or disagrees with a reasonable request: Use The Manager Tools Middleman Test.
4/24/20170
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Manager Tools Middleman Test - Part 1

Part 1 of our guidance on what you can do when a direct refuses or disagrees with a reasonable request: Use The Manager Tools Middleman Test.
4/17/20170
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The Myth of the Working Manager

If you think you're a "working manager", and that's harder somehow, you're wrong.
4/10/20170
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Secrets of a Great Handshake - HOF

Our Hall of Fame guidance on how to give a great handshake.
4/3/20170
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Adding Headcount Basics

Just because your people "are too busy" doesn't mean it's time to add more.
3/27/20170
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Teaching Decision Making - The Responsibility Ladder - Part 5

Part 5 of our guidance on using The Responsibility Ladder to teach directs how to go from handling individual tasks to managing their own work independently.
3/20/20170
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Teaching Decision Making - The Responsibility Ladder - Part 4

Part 4 of our guidance on using The Responsibility Ladder to teach directs how to go from handling individual tasks to managing their own work independently.
3/13/20170
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Teaching Decision Making - The Responsibility Ladder - Part 3

Part 3 of our guidance on using The Responsibility Ladder to teach directs how to go from handling individual tasks to managing their own work independently.
3/6/20170
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Teaching Decision Making - The Responsibility Ladder - Part 2

Part 2 of our guidance on using The Responsibility Ladder to teach directs how to go from handling individual tasks to managing their own work independently.
2/27/20170
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Teaching Decision Making - The Responsibility Ladder - Part 1

Part 1 of our guidance on using The Responsibility Ladder to teach directs how to go from handling individual tasks to managing their own work independently.
2/20/20170
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One On Ones After Conflict

How to handle your One On One with your directs after you've had a disagreement with them, or a conflict.
2/13/20170
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Simple Facilitation - Choosing a Plan - Part 3

Part 3 of our guidance on how to lead a group from a blank slate to a choice on where to focus on future.
2/6/20170
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Simple Facilitation - Choosing a Plan - Part 2

Part 2 of our guidance on how to lead a group from a blank slate to a choice on where to focus on future.
1/30/20170
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Simple Facilitation - Choosing a Plan - Part 1

Part 1 of our guidance on how to lead a group from a blank slate to a choice on where to focus on future.
1/23/20170
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The Written Review Scale - Less Absolute Value

You can and often should deliver a different message verbally than your written comments on a performance review. The key is to moderate your written comments with "Less Absolute Value."
1/16/20170
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How to Run Your Staff Meeting - Part 2 - HOF

Part 2 of our Hall of Fame guidance on running your staff meeting.
1/9/20170
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How to Run Your Staff Meeting - Part 1 - HOF

Part 1 of our Hall of Fame guidance on running your staff meeting.
1/2/20170
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A Professional Sense of Humor - Part 2

Part 2 of our guidance on what kind of jokes you can and can't tell as a manager and professional. And why.
12/26/20160
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A Professional Sense of Humor - Part 1

Part 1 of our guidance on what kind of jokes you can and can't tell as a manager and professional. And why.
12/19/20160
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Is This Normal? Episode 2

Is This Normal? Episode 2
12/12/20160
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Special Edition - The Wall Street Journal Features Manager Tools

In this bonus podcast, Mark comments on the recent Wall Street Journal article that featured Manager Tools.
12/8/20160
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Teach As If Teach Not Performance Communication

How to provide some guidance or corrective input when feedback might be more than enough, or to ease a less experienced direct into a performance culture.
12/5/20160
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Delivering The Performance Review - Part 2 - HOF

Part 2 of our Hall of Fame guidance on delivering a performance review.
12/1/20160
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Delivering The Performance Review - Part 1 - HOF

Part 1 of our Hall of Fame guidance on delivering a performance review.
11/28/20160
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Performance Reviews - Part 2 - HOF

Part 2 of one of our Hall of Fame casts on how to prepare performance reviews.
11/24/20160
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Performance Reviews - Part 1 - HOF

This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews (part 1).
11/21/20160
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Don't Vote! - How to Get Group Input on Decisions - Part 2

Part 2 of our guidance on effective ways to get input for decisions in meetings.
11/14/20160
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Don't Vote! - How to Get Group Input on Decisions - Part 1

Part 1 of our guidance on effective ways to get input for decisions in meetings.
11/7/20160
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No Surprises In Reviews

It's unprofessional to deliver new information to a direct in a performance review.
10/31/20160
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Never Rank Candidates

Don't rank candidates as you are interviewing, individually or collectively. It biases the hiring process.
10/24/20160
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Brainstorming - Part 1 - HOF

In today's fast and flat world, ideas are becoming critical competitive advantages. Managers - and many others - need to be good at getting the most and best ideas from themselves and their teams. This cast tells you how.
10/17/20160
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The Two Reasons To Fire Someone

There are two general reasons to consider firing someone. Only one of them is "job performance." The other is tearing down the team.
10/10/20160
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Trinity Frequently Asked Questions #1: Why Wait Three Weeks To Start?

Perhaps the most frequently asked question at conferences about rolling out the tools in the Management Trinity is why we recommend waiting three weeks. Here's why.
10/3/20160
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Is This Normal?

Our guidance regarding what is normal in professional and organizational life.
9/26/20160
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Eliminating Bad Attitudes - Part 1

How to define a direct's "bad attitude" in terms of behaviors, to encourage them to change them.
9/19/20160
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No Second Emails

Too many of us follow an unanswered email with another email. That's the definition of insanity: doing the same thing and expecting different results.
9/12/20160
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Politics: Have Nothing Bad To Say

How to handle the politically delicate moment when you're asked to talk about a difficult person or situation.
9/5/20160
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8 Positive Feedback Examples

Most managers have too high a standard for giving positive feedback. Here are some simple examples.
8/29/20160
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Feedback on Status Reporting - Nothing is "Fine"

The common response to questions about status is, "Fine." This isn't acceptable or effective.
8/22/20160
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Forgive First Mistakes When Interviewing

Even though great interviewers are looking for reasons to say no doesn't mean they aren't forgiving of mistakes in interviews.
8/15/20160
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Meeting Distractions - Don't Wait To Give Feedback

What to do when people are on their phones/laptops during meetings, or doing anything else counterproductive to the meeting.
8/8/20160
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No Panel Interviews

One of the biggest mistakes in interviewing candidates is using panel interviews. Here's why.
8/1/20160
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Leading Change - Model And Measure - Part 2

Part 2 of our series on change efforts. If you want your organization to follow you in change efforts - whether it's rolling out the Trinity or anything else - you've got to do 2 things at a minimum: model the behavior, and measure it.
7/25/20160
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Leading Change - Model And Measure, Part 1

If you want your organization to follow you in change efforts - whether it's rolling out the Trinity or anything else - you've got to do 2 things at a minimum: model the behavior, and measure it.
7/18/20160
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The Effective Manager Book Promotion

Never introduce a managerial change without first introducing that change. If you're going to make a change to how you manage your team, it works far better to tell them what you're doing in advance.
7/10/20160
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Brief Before You Change

Never introduce a managerial change without first introducing that change. If you're going to make a change to how you manage your team, it works far better to tell them what you're doing in advance.
7/3/20160
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How To Scan A Resume - Part 6

Part 6 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.
6/26/20160
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How To Scan A Resume - Part 5

Part 5 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.
6/19/20160
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How To Scan A Resume - Part 4

Part 4 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.
6/12/20160
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How To Scan A Resume - Part 3

Part 3 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.
6/5/20160
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How To Scan A Resume - Part 2

Part 2 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.
5/30/20160
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How To Scan A Resume - Part 1

Part 1 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.
5/23/20160
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The Foundations Of Presenting Mastery - Part 2

Part 2 of our guidance on the foundations of presentation mastery.
5/15/20160
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The Foundations Of Presenting Mastery - Part 1

Part 1 of our guidance on the foundations of presentation mastery.
5/8/20160
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Getting Your Goals From Your Boss - Part 3

Part 3 of our guidance on how to get a better understanding of what your goals are from your boss.
5/1/20160
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Getting Your Goals From Your Boss - Part 2

Part 2 of our guidance on how to get a better understanding of what your goals are from your boss.
4/24/20160
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Getting Your Goals From Your Boss - Part 1

Part 1 of our guidance on how to get a better understanding of what your goals are from your boss.
4/17/20160
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Effective Teleconferencing - Part 2 - HOF

This week, we're re-releasing part 2 of one of our Hall of Fame casts on our recommendations for an effective teleconference meeting, or conference call.
4/10/20160
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Effective Teleconferencing - Part 1 - HOF

This week, we're re-releasing one of our Hall of Fame casts on our recommendations for an effective teleconference meeting, or conference call.
4/3/20160
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Feedback and the Shot Across the Bow - HOF

This week, we're re-releasing one of our Hall of Fame casts on feedback and the shot across the bow.
3/27/20160
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MT-2006-08-28 Managing During Mergers and Acquisitions - Part 2

This week, we're re-releasing part 2 of one of our Hall of Fame casts on mergers and acquisitions.
3/20/20160
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MT-2006-08-21 Managing During Mergers and Acquisitions - Part 1

This week, we're re-releasing part 1 of one of our Hall of Fame casts on mergers and acquisitions.
3/13/20160
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Being Told "No" To Feedback - Part 2

Part 2 of our guidance on what to do if your direct keeps saying no when you ask if they're open to feedback.