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Insurance Speak

English, News, 1 season, 130 episodes, 1 day, 18 hours, 8 minutes
About
Insurance Speak, brought to you NU PropertyCasualty360, is a weekly show delivering insight and analysis from top industry experts and P/C pros. Hosted by Patti Harman, Editor-in-Chief, PC360 Group.
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When Workplace Romance Becomes an Insurance Concern

Office romance can be dicey. The prospect of coworkers dating is so rife with liability concerns, that some companies simply forbid it. Nonetheless, on-the-job romances are increasing in 2024, according to the workplace consultancy SHRM. On this episode of Insurance Speak, Chris Williams, the employment practices liability product manager at Travelers, shares potential scenarios in which close interpersonal interactions become a legal and liability minefield.
5/22/202412 minutes, 6 seconds
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The Emerging Risk in the Hospitality Industry

John Fitzgerald, Lynne Weeks and Dan Curran of Amwins join us to discuss risk in the hospitality industry as peak season approaches.
5/15/202417 minutes, 46 seconds
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Meet the RIMS 2024 Risk Manager of the Year

Just ahead of RISKWORLD 2024, the annual risk management convention happening this year in San Diego, RIMS, the risk management society, announced the winner of its annual Risk Manager of the Year Award. Calls went out in the fall for this long-standing honor, which aims to raise the profile of the risk management profession as well as the outstanding programs that honorees have implemented within their organizations. This year's winner is Steve Robles, the recently retired assistant CEO for Los Angeles County. On this episode of Insurance Speak, Robles talks about the massive responsibility of managing risk for one of the largest counties in the U.S., along with what kept him up at night as a risk manager, and what he found most rewarding about the job. 
5/8/202418 minutes, 31 seconds
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MGAs and AI: The Case for More Optimism Than Caution

Managing general agents and underwriters occupy a distinct space in the insurance world due to their broad policy oversight and administrative responsibility. Many MGAs must lean on limited resources while delivering an entire insurance experience, from underwriting to claims resolution. This is where technology solutions such as AI-powered automation can have a far-reaching impact. On this episode of Insurance Speak, Michael Parcelli, senior vice president and head of the MGA business at Xceedance, discusses the ability of AI to drive efficiency and profitable growth at MGAs.
4/24/202415 minutes, 4 seconds
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Helping Homeowners Batten Down Their Policies for Hurricane Season

Meg O’Toole Herman, agency owner with Goosehead Insurance, shares her advice for helping insureds prepare their homeowners' policies for a potentially active hurricane season. 
4/18/202419 minutes, 11 seconds
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On the Road to Excellence: Workers' Comp Insights From the WCI

Andrew Sabolic of the WCI discusses the organization’s work and what makes an excellent workplace safety program.
4/3/202413 minutes, 21 seconds
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Affinity vs. Embedded Insurance and Today’s Consumers

Individuals and groups with shared occupations or preoccupations often have similar insurance and risk-management needs. That’s where affinity insurance marketing and sales come in, explains Ann Dieleman, executive director at the Professional Insurance Marketing Association (PIMA). Dieleman elaborated on the topic during this episode of “Insurance Speak.” In it, she talks about why affinity insurance programs remain crucial, and where they fit with the growing push for digital transformation.
3/27/202413 minutes, 11 seconds
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Dialing In on What Robocall Laws Mean for Insurers

Mark McKinney, Vice President of Market Intelligence at Gryphon.ai, joins us to discuss how insurers may need to adjust their practices in light of new robocall regulations.
3/13/20249 minutes, 47 seconds
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The Insurance Societal Legal System Abuse

The recent uptick in “nuclear verdicts” or “runaway verdicts” reflects the growing power of the plaintiff’s bar to influence juries and secure record-setting wins – a phenomenon due in part to social inflation, or the stereotype that large corporations are bad actors with deep pockets. The trend has far-reaching implications for the insurance industry, which often must shoulder the cost of such lawsuits along with the verdicts and settlements they produce, as well as the average consumer, who can count mounting lawsuit expenses as one of the reasons that insurance rates are inching ever higher. And of course, insurance carriers must defend against their fair share of lawsuits. In this episode of "Insurance Speak," James Whittle with the American Property Casualty Insurance Association dives into the impact of what the organization has dubbed "legal system abuse."
3/6/202417 minutes, 16 seconds
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The Current Situation: Insurance Trends in Renewable Energy

Sara Kane, EVP, power and renewables practice leader at CAC Specialty, delves into insurance and risk trends in power and renewable energy in 2024.
2/28/202410 minutes, 21 seconds
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How Runaway Verdicts Contribute to Inflation

How serious are runaway (or nuclear) verdicts?   Consider this summation from a 2022 article on the topic:   "What happens when you mix major damages, a large corporation, a denial (or half acceptance) of fault, and an angry jury that wants to send a strong message? In the courtroom, the result just might be a colossal verdict.”   The trend toward colossal or runaway/nuclear verdicts, or multi-million or even billion-dollar decisions against insurers, is one phenomenon that gave rise to the Complex Claims & Litigation Forum, an event happening Feb. 26-28, 2024, at the Green Valley Ranch Resort in Las Vegas.   Longtime insurance defense attorney Jeff Vernis is one of the litigation experts who will lend his wisdom to the event program. His workshop will be titled, “How to Roadblock Runaway Verdicts: Tactics to Mitigate Your Risks in Court.” In this episode of Insurance Speak, Vernis shares what he knows about the development of runaway verdicts and how they impact the economy at large.
2/14/202413 minutes, 58 seconds
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2024 Insurance Agent Survey Drives Fast, Actionable insights

The history of the National Association of Professional Insurance Agents (PIA) reaches back nearly eight decades to a time when independent producers first began to recognize the value of peer-to-peer networking, education and support. Similarly, the insurance industry publications that gave birth to PropertyCasualty360.com boast more than a century of providing actionable insights for P&C insurance industry professionals. Each year since 2017, these two hallmark insurance-industry operations have come together to field the Independent Insurance Agent Survey, an annual look at the challenges and needs of today's producers. Here, PIA National CEO Mike Becker talks about how this annual research partnership ultimately fosters valuable resources for insurance professionals.   Here's a link to the 2024 Independent Insurance Agent Survey...   https://alm.co1.qualtrics.com/jfe/form/SV_abMKaeBepPF5NOK
2/7/20249 minutes, 11 seconds
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The Growing Demand for Complex Claims Specialization

When it comes to complex claims, an array of factors can contribute to their intricacy including: numerous stakeholders, the involvement of several insurers or reinsurers, and the possibility of litigation. Claim complexity often arrives when determining liability and how or where coverage will apply. Understanding these issues can reduce mistakes and help insurers be more proactive. In this episode of "Insurance Speak," we talk with Ruben Pinto, director of large loss casualty at Allstate. Pinto is scheduled to give a keynote address during the Complex Claims & Litigation Forum happening Feb. 26-28, 2024 at the Green Valley Ranch Resort in Las Vegas. Here, he provides a sneak peek at his upcoming speech.
1/31/202415 minutes, 22 seconds
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The Power of Data and the ‘Enlightened’ Agency

Jason Keck, founder and CEO of Broker Buddha, joins us for a discussion on modernizing agency practices and effectively using data.
1/24/202415 minutes, 39 seconds
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Weather Trends Insurance Pros (and Clients) Should Monitor in 2024

CoreLogic is a global property information, analytics and data-solutions firm, recently compiled a review of the most impactful storms, wildfires and natural disasters of the past year. During 2023, catastrophes such as severe hail across the central and southeastern U.S., hurricanes Idalia and Hilary, which battered the Florida Gulf and California Coasts, and devastating wildfires on Maui all caused widespread destruction and loss. Add to that severe thunderstorms, which are also called severe convective storms, to round out the year’s most damaging weather events. In this episode, CoreLogic Catastrophe Response Director Jon Schneyer talks about recent weather trends in order to pinpoint the environmental and climate trends that insurance pros and risk managers should monitor during the year to come.
1/10/202422 minutes, 5 seconds
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How Agents, Brokers Can Best Respond to High-Net-Worth Clients

Private Risk Management Association Executive Director Diane Delaney talks about pressing issues facing these clients and their insurance advisors.
12/20/202314 minutes, 22 seconds
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The Connection Between Mental Health Care and Workers' Comp

The impact of work-related stresses can be cumulative. CorVel's Karen Thomas advocates for proactive solutions.
12/6/202311 minutes, 58 seconds
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Performing a Business Cybersecurity Check-Up

Roger Spears, Cybersecurity Project Manager for Schneider Downs, discusses how businesses can perform a check-up of their cybersecurity practices and limit their vulnerability to online threats.
11/29/202314 minutes, 31 seconds
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The Current State of Professional Liability Insurance

Insurance is a complex business. When it comes to professional liability coverages, the public at large has at least a basic familiarity with medical malpractice insurance. Most people have doctors, and it grabs headlines when a doctor or health care facility makes a mistake. But in fact, there are many different types of professions other than medicine that benefit from liability insurance, which is also known as errors and omissions insurance. Most any professional whose counsel or service could lead to potentially negative outcomes for customers, should carry some degree of professional liability insurance. In this episode, Argo Pro President Mary Henderson talks about about the state of the professional liability insurance market — one of the few areas within the P&C sector that's not experiencing a hardening.
11/15/202313 minutes, 33 seconds
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Strengthening Your Insurance Sales Team

Casey Cunningham, founder & CEO of Xinnix, explains how insurers can drive their sales teams toward greatness, even in a tough market.
11/8/202321 minutes, 27 seconds
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Natural Disasters and the Business of Adult Beverages

In this interview, Heidi Moore, an insurance agent with Country Financial and host of the "Wine Crush Podcast," discusses common claims that arise from wine, beer and cider businesses. She also shares advice for both insureds and insurance professionals for navigating the adult beverage business, its risks and applicable coverages.
11/1/202317 minutes, 28 seconds
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P&C Insurance’s Role in the White House’s Climate Framework

Charlie Sidoti, executive director of InnSure, joins us to discuss the integral role property & casualty insurance has to play in the National Climate Resilience Framework.
10/24/202319 minutes, 24 seconds
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The Insurance Response to Growing Geopolitical Risk

Business leaders in the U.S. and the U.K. are increasingly insecure about their organizations’ ability to respond to geopolitical risks such as war or inflation, according to a 2022 survey. What are some of their top geopolitical concerns? The ongoing war in Ukraine, NATO relations, cyberattacks, U.S.-China relations, climate risk, and energy insecurity are among the issues that continue to have widespread economic implications. And here is some more sobering news for insurance and risk advisors: Mass shootings in the U.S. have become “downright commonplace,” according to one of the country’s major news outlets. The U.S. saw 690 mass shootings in 2021; 647 of them in 2022; and 476 active shooter events as of Aug. 29, 2023, according to the Gun Violence Archive. This is the environment in which Andrew Umphress was recently appointed head of terrorism for North America at Markel. There, he will help an already seasoned global underwriting team as well as the firm’s clients assess and navigate risks in the evolving war, terrorism, and political violence landscape. Umphress recently appeared on the Insurance Speak podcast to talk about the evolving geopolitical landscape and how it touches the insurance world.
10/11/202315 minutes, 37 seconds
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Insurance and the 2023 Hollywood Labor Strikes

The economic impact has been severe from concurrent labor strikes by the Writers Guild of America and the Screen Actors Guild — American Federation of Television and Radio Artists. While the former announced a tentative agreement recently, actors continue to strike. In this episode of the Insurance Speak podcast, insurance executive Bill Johnson, who once produced major motion pictures, discusses common film and television production risks, coverages and claims.
10/4/202314 minutes, 39 seconds
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What’s Ahead for Independent Brokers?

Bryan Davis, EVP and head of VIU by HUB, explains what’s on the horizon for independent brokers, and how they can best serve their customers in the modern market.
9/20/202313 minutes, 42 seconds
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Integrating Empathy and Efficiency to Foster Customer Loyalty

In this episode of Insurance Speak, Rahul Kumar, Vice President and General Manager of Financial Services at Talkdesk, joins us to discuss how insurers can create and nurture loyalty by enhancing the customer experience.
9/6/202316 minutes, 7 seconds
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Protecting Boats in Extreme Weather

Todd Shasha, Assistant Vice President of Personal Insurance at Travelers, explains how boat owners can safeguard their vessels from increasingly catastrophic weather events.
8/23/202312 minutes, 53 seconds
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A Look at the Risks and Successes of Generative AI

Andrew Schwartz and Keith Raymond of Celent co-authored a new study that examines many of the issues associated with the use of generative AI, and they share their insights in this podcast.
8/9/202336 minutes, 58 seconds
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Stay Awake: Understanding the Relationship Between Sleep Disorders and Shift Work

Independent risk manager Jeff Marshall details an emerging risk for occupations involving changing shifts: Shift work sleep disorder and its impact on brain function.
8/2/202340 minutes, 34 seconds
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Examining Risks and Opportunities in the Insurance Industry

Bruce Eisler, Chief Executive Officer U.S. and Chief Underwriting Officer for Aspen Insurance shares insights on what he’s seeing in the industry, the factors insurers should be watching and the opportunities ahead.
7/19/202320 minutes, 13 seconds
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Navigating the Insurance Struggles of Affluent Clients

In this episode of Insurance Speak, we’re joined by Katherine Frattarola, executive vice president and leader of HUB’s Private Client practice, to delve into the unique insurance struggles high- and ultra-high-net-worth families face when trying to properly protect their assets.
7/12/202315 minutes, 1 second
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Who Commits Insurance Fraud and Why

In our 100th Episode, Matthew Smith from the Coalition Against Insurance Fraud outlines a new study that examines how bad actors commit fraud and then justify their actions.  
7/5/202331 minutes, 41 seconds
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The Insurance Implications of Titan Submersible Implosion

Insurance claims consultant Chris Tidball addresses some of the possible litigation and insurance issues surrounding this undersea disaster.
6/28/202311 minutes, 49 seconds
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Preventing Social Engineering Fraud

Tracey Santor, Assistant Vice President and Product Manager for financial institution bonds at Travelers, details some of the activities involved in social engineering attacks
6/21/202317 minutes, 36 seconds
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The Role of Collaboration in the Insurance Industry

Bryan Falchuk, Managing Partner, Insurance Evolution Partners, discusses the importance of partnership between legacy insurers and insurtechs based on research from his latest book.
6/14/202327 minutes, 39 seconds
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Personalizing the Insurance Experience

Jess Keeney, chief product & technology officer for Duck Creek, discusses how technology is changing the customer experience for policyholders.
6/7/202315 minutes, 3 seconds
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Disaster Mitigation Through Biodiversity

Eloisa Lewis and Shawn Magill of New Climate Culture discuss the ways in which agricultural operations and communities at large can improve their disaster resilience through biodiversity and permaculture initiatives.
5/31/202341 minutes, 19 seconds
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Cargo Heist Threats and How to Prevent Them

Scott Cornell, transportation lead and crime & theft specialist at Travelers, joins us to discuss strategic cargo theft and how to prevent these supply chain-interrupting crimes.
5/17/202319 minutes, 54 seconds
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Protecting the Mental Health of Insurance Responders

Mark Debus, clinical manager of behavioral health at Sedgwick, discusses the impact of trauma response and compassion fatigue for insurance first responders.
5/10/202329 minutes, 16 seconds
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Insurers: The Missing Link in Workplace Violence Prevention?

In this episode of Insurance Speak, we’re joined by Kathleen Bonczyk, founder and executive director of the Workplace Violence Prevention Institute, to discuss how companies can mitigate employee violence and the part insurance companies could play in stopping these incidents.
5/3/202322 minutes, 30 seconds
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Examining the Risks and Rewards of ChatGPT for the Insurance Industry

Artificial intelligence has the ability to sort through and synthesize vast amounts of data, but with that benefit come increased risks for users and their insurers. Andrew Schwartz, an analyst with Celent, and Etay Maor, senior director of security strategy for Cato Networks, take a deep dive into the pros and cons of this new large language model.
4/26/202325 minutes, 58 seconds
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A Conversation with Michael Pritt and Dr. Laura McGuire

Live from the Complex Claims & Litigation Forum in Las Vegas, Brittney Meredith-Miller is joined by Michael Pritt, Senior Claim Analyst with Pure Insurance, and Dr. Laura McGuire, CEO of The National Center for Equity & Agency to discuss the importance of trauma-informed care in claims handling and within agencies themselves.
4/19/202313 minutes, 32 seconds
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A Conversation with Bob Tyson

Live from the Complex Claims & Litigation Forum in Las Vegas, Patti Harman is joined by Bob Tyson, the Strategic Managing Partner for Tyson & Mendes  Tyson addressed some of the factors behind an increase in the number of high-value jury awards.  The conversation was a follow-up to his keynote presentation at the conference..  
4/12/20239 minutes, 46 seconds
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A Conversation with Peter Crosa and Timothy Dowden

Live from the Complex Claims & Litigation Forum in Las Vegas, Brittney Meredith-Miller is joined by Peter Crosa, Executive General Adjuster at Peter J. Crosa and Co., LLC, and Timothy Dowden, Senior Vice President of J.S. Held to discuss how insurers can more effectively mitigate and address severe weather claims.
4/5/202311 minutes, 43 seconds
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Parametric Insurance: Expanding the Toolbox for Covering Risk

Alex Kaplan, executive vice president for alternative risk at Amwins Group, discusses how parametric insurance differs from traditional insurance and the benefits it provides to policyholders.
3/27/202317 minutes, 5 seconds
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A Conversation with Tracey Thompson

Live from the Complex Claims & Litigation Forum in Las Vegas, Brittney Meredith-Miller is joined by Tracey Thompson, Deputy Executive Director of the Coalition Against Insurance Fraud to discuss strategies for identifying and preventing fraud.
3/22/202310 minutes, 9 seconds
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The Value of Advocacy in Effective Workers’ Comp Programs

Lumen Technologies’ Tara Acton shares the secrets behind their award-winning program
3/8/202317 minutes, 35 seconds
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A Conversation with Rich Wickliffe

Live from the Complex Claims & Litigation Foruhm in Las Vegas, Patti Harman is joined by Rich Wickcliffe, the Complex Claims Manager for Frontline Insurance.  Rich discusses strange claims he's Investigated in a recap of his closing keynote presentation.
2/28/20237 minutes, 53 seconds
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A Conversation with Hank Watkins

Live from the Complex Claims & Litigation Forum in Las Vegas, Patti Harman is joined by Hank Watkins, the Regional Director & President of Americas for Lloyd's.  Hank recaps his opening keynote examining the complexities of emerging risk.  
2/28/202310 minutes, 57 seconds
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A Preview from the Complex Claims & Litigation Forum

Hosts Patti Harman and Brittney Meredith-Miller are live from the showroom floor of the Complex Claims & Litigation Forum in Las Vegas with a preview of all the guests joining them from the conference.
2/27/20231 minute, 59 seconds
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Cyber Risks for Insurers: There’s a Target on Your Back

Tom Eggleston, international claims leader in the UK and Europe for Resilience, discusses the cyber vulnerabilities and issues insurers should focus on for themselves and their policyholders.
2/22/202328 minutes, 27 seconds
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The Future of Insurance Marketing

An increasing volume of insurance claims has pushed insurers toward new technologies in order to keep up, but one area where we often neglect to discuss insurtech is marketing. This week, Ifty Kerzner, co-founder and president of insurance marketing operating system Kissterra, joins us to discuss how insurers can tap into new tech resources and streamline data to boost customer acquisition and satisfaction.
2/15/202322 minutes, 45 seconds
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Banking and Cannabis: Best Buds or Up in Smoke?

Green Check Verified SVP Peter Su addresses the financial factors affecting cannabis-touching entities.
2/7/202334 minutes, 20 seconds
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'Old' Isn't a Dirty Word, but 'Ageism' Is

Despite laws that make it illegal to discriminate against employees or job applicants based on their age, it still happens far too often.  The AARP reports two out of three workers between 45 and 74 have witnessed or experienced ageism in the workplace. In this episode, workplace ageism expert Patti Temple Rocks joins us to discuss how to recognize and squash ageism in your organization, as well as how to utilize your more experienced professionals.
1/18/202326 minutes, 46 seconds
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Focused on the Future: Insurance Predictions for 2023

CEO of NEXT Insurance discusses his 2023 predictions for the insurance industry and how NEXT's business model differs from other competitors in the space.
1/11/202314 minutes, 49 seconds
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Hurricane Impacts and Florida’s Construction Market

Supply chain issues from the pandemic and two major hurricanes just weeks apart have affected the rebuilding efforts across much of Florida
12/14/202211 minutes, 19 seconds
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Wildfire Risk Has Evolved. How Can Underwriting Keep Up?

Pathpoint CRO and President Ralph Blust shares his expertise on how the increase in destructive wildfires has shifted the market, and why it’s driving insureds to the E&S space.
11/30/202215 minutes, 3 seconds
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Insurance Focuses on Protecting Small Businesses

Small businesses face numerous challenges to success and Pie Insurance CEO and co-founder John Swigart share how they’re using tech-enabled insurance to serve this unique market.
11/16/202218 minutes, 41 seconds
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The New Era of Digital Risks for Small Businesses

Coalition’s Patrick Mitchell discusses some of the threats small business executives face and how technology is amplifying those risks. 
10/12/202216 minutes, 20 seconds
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Climate Change and the Growing Need for Environmental Impairment Liability Insurance

Steve Tagert, North American environmental practice leader for Allianz, discusses some of the evolving environmental risks carriers are facing. 
9/28/202222 minutes, 7 seconds
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Understanding the Finer Points of Art Appraisals

Cindy Charleston-Rosenberg of Art Appraisal discusses how appraisers determine the true value of collections and collectibles for insurance and other purposes.
9/14/202222 minutes, 17 seconds
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InsurTech 2.0: What is the Future for the Insurance Industry?

Corvus Insurance CEO Madhu Tadikonda discusses the next generation of insurtech and the lessons learned from early tech entrepreneurs.
8/31/202219 minutes, 42 seconds
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Can You Recognize Burnout in Your Teams?

The pandemic, the great resignation and work-from-home options are creating new stresses. Industry expert Cathy Ellwood helps managers identify the stressors and symptoms of burnout.
8/17/202225 minutes, 22 seconds
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Creating a High Performance Workforce

One of the secrets to creating a successful enterprise is hiring the right people.  Duck Creek's Courtney Townsend shares insights for creating a diverse and engaged workforce.  
8/3/202212 minutes, 45 seconds
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Understanding Inflation’s Effect on Commercial Property Risks and Valuations

QBE's Charles Greer highlights what factors risk managers need to consider and explains how inflation is affecting property valuations.
7/20/202211 minutes, 43 seconds
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ALM Launches Small Business Adviser Resource

 Editors from ALM's legal, financial and real estate publications discuss the creation of a new one-stop resource for business owners designed to help them find answers to many types of business questions.
7/6/202213 minutes, 27 seconds
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The Internet of Things: How Sensors are Transforming the Risk Landscape

Chubb’s Hemant Sarma discusses how insurers are using technology to prevent and mitigate risk.
6/22/202217 minutes, 39 seconds
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Real Estate for Cannabis Entities – What are the Insurance Issues?

Industry expert Danielle Hernandez discusses zoning regulations, leasing and coverage exclusions for cannabis-touching businesses.
6/8/202215 minutes, 51 seconds
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The Business of Claims: Past, Present and Future Risks

AXA XL’s Jim DiVirglio reflects on how the pandemic affected claims organizations and shares the trends he’s seeing for the insurance industry.
5/25/202224 minutes, 56 seconds
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Today's Young Professionals Discuss the Future of Insurance

6 students from St. John’s University Maurice R. Greenberg School of Risk Management, Insurance & Actuarial Science share their insights on attracting the next generation to the insurance industry in this Insurance Speak podcast.
5/11/202232 minutes, 58 seconds
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The Insurance Industry's View on Touchless Claims

Celent analyst Andrew Schwartz shares insights from the latest Celent/PropertyCasualty360.com survey on how the insurance industry's adoption of an automated claims process.
4/27/20229 minutes, 32 seconds
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Anatomy of a Cyber Claim

Andrew Lipton, head of cyber claims at AmTrust Financial Services, outlines what a cyber attack looks like from a company’s perspective.
4/7/202217 minutes, 12 seconds
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Diving Into the World of Insurance Fraud

Live from the America's Claims Executive Leadership Forum & Expo, host Patti Harman is joined by Matthew Smith, executive director of the Coalition Against Insurance Fraud.  Smith walks insurance executives through the frauds that emerged during the pandemic.
3/30/202212 minutes, 44 seconds
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Secrets to Successfully Managing Remote and Hybrid Teams

Live from the America's Claims Executive Leadership Forum & Expo, host Patti Harman is joined by Jodie Hopkins of Westfield Insurance.  Hopkins discusses lessons learned from managing remote teams through the pandemic and why hybrid teams are here to stay.
3/29/20226 minutes, 12 seconds
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Lessons Learned from the Pandemic and a Look Ahead at the Future of Insurance

Live from the America's Claims Executive Leadership Forum & Expo, host Patti Harman is joined by ACORD CEO and president Bill Pieroni.  Pieroni shares insights from two years of dealing with the pandemic and what trends the insurance industry is likely to see going forward.
3/28/202213 minutes
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Retaliation Claims on the Rise for Insurers and Employers

Travelers executive Chris Williams explains some of the factors related to this increase. 
3/16/202211 minutes, 39 seconds
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Hiring the Next Generation of insurance Professionals

Executives from Lumbermans Mutual Insurance Co, Zurich Insurance and The Jacobson Group discuss the challenges and solutions for attracting new talent in this edition of Insurance Speak.
3/2/202249 minutes, 21 seconds
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Assessing Cannabis-Related Insurance Claims

Industry expert Chantal Roberts discusses the complexities of cannabis-related property and product claims.
2/2/202214 minutes, 32 seconds
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What Risks Do Mid-Size Businesses Face Today?

In the latest installment of Insurance Speak, Tom Fitzgerald, president of QBE North America’s Specialty & Commercial insurance business discusses threats to middle-market companies.
1/19/202220 minutes, 10 seconds
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Rewriting the Role of Insurance for the Future

Hippo Insurance's Rick McCathron discusses their business model and how the company is harnessing data and technology to help owners better protect their property.
1/5/202221 minutes
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How are Environmental Risks Affecting the Insurance Industry?

Will Nichols, head of Verisk Maplecroft's global environmental and climate research team, and Bill Churney, president of AIR Worldwide, discuss the expanding risks identified in Verisk Maplecroft's recently released Environmental Risk Outlook.
12/15/202125 minutes, 15 seconds
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A Look at the 2022 Cyber Market

With cyberattacks at an all-time high, Tim Zeilman of HSB discusses the risks carriers and their clients should be watching in the coming year.
12/1/202117 minutes, 20 seconds
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Managing the Risks of Cannabis-Touching Entities

Subject matter expert Jodi Green, an attorney in the insurance recovery and cannabis team of Miller Nash, discusses several risks insurers should anticipate when writing coverage for grow operations, manufacturers and dispensaries.   
11/17/202122 minutes, 32 seconds
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Over the Horizon: A Look at the Insurance Industry

P&C industry veteran Bryan Falchuk offers insights on the highlights and lowlights of 2021 for carriers and shares what he sees on the horizon.
11/3/202131 minutes, 9 seconds
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Workers' Comp Claims & the Return From Afghanistan

Gallagher Bassett's Eric Richardson discusses how the retreat from Afghanistan resulted in an increase in workers' comp claims for civilians based in the war-torn country.
10/20/202117 minutes, 4 seconds
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Recruiting for the Future: Why Diversity Matters

Leaders from Gallagher Bassett, PURE Insurance and Butler Snow discuss how they are prioritizing diversity and inclusion for their employees and the customers they serve.  
10/6/202141 minutes, 6 seconds
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In Their Own Words: A Chat with Insurance Industry Authors

Chris Tidball, Chantal Roberts, Michael Skiba and Rich Wickcliffe discuss their writing process and why sharing expertise is valuable to the industry.
9/22/202147 minutes, 37 seconds
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COVID-19 and BI Loss Calculations

Numerous business interruption claims have been filed in the wake of the pandemic and Baker Tilly’s Simon Oddy breaks down what insurers need to know.
9/8/202114 minutes, 14 seconds
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Who Needs Professional Liability Insurance?

Tom Bonji of Argo Pro explains the finer details of errors & omissions insurance and the liabilities it addresses.
9/1/202117 minutes, 53 seconds
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Let's Talk About Cannabis: A Conversation with NCIA's Morgan Fox

A look at how the cannabis industry has grown over the last few years, the opportunities it presents for insurers and what federal legalization could look like.
8/11/202118 minutes, 41 seconds
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Personal Cyber Risk: Working Smart in a Hybrid Environment

Chubb's Christie Alderman discusses the cyber risks involved with remote work and how to prevent some of these hazards when working from home.
7/28/202114 minutes, 2 seconds
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What’s Ahead for the Insurance Industry: A Conversation with Aspen CEO Bruce Eisler

Following a year of major changes, insurance carriers are adjusting their focus to adapt to some new realities.
7/14/202122 minutes, 8 seconds
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What Do Today’s Auto Insurance Customers Want From Their Carriers

Auto insurers trying to compete just on price will find it takes more than just a reasonable coverage rate to keep policyholders.
6/30/202116 minutes, 47 seconds
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Let’s Talk Classic Cars

American Modern’s Rick Drewery discusses insuring collector vehicles in this Insurance Speak podcast.
6/16/202118 minutes, 21 seconds
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Making it Work: Creating Company Culture in a Virtual World

Germania Insurance’s Lance Ondrej addresses how to build successful remote & hybrid workforces in this Insurance Speak podcast.
6/2/202128 minutes, 46 seconds
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Secrets to Successful Compensation Plans

Seth Preus of Mivation discusses how to create a good compensation plan, mistakes to avoid and offers ideas on how to pay commissions.
5/19/202120 minutes, 34 seconds
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Talking Tech: Disrupting Insurance Coverage in New Ways

Cover Genius COO, Darcy Shapiro, discusses women in insurance leadership, how technology is changing the industry and opportunities for the future.
5/5/202119 minutes, 29 seconds
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Employment Practices Liability Trends to Watch

Travelers' Chris Williams identifies four trends employers should be watching that could affect claims and premium increases. 
4/21/202115 minutes, 25 seconds
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What Your Company's HR Department Should Know About Reopening

Melissa Jones, EVP & chief human resources officer at CSAA, offers insights to help companies navigate a hybrid workforce and discusses some innovations for supporting remote workers.
4/14/202117 minutes, 52 seconds
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Unlocking the Secrets in your Company's Data

Frank Giaoui, the founder of OptimalEx Solutions, discusses how insurers can effectively collect and curate their data for multiple uses.
3/31/202117 minutes, 32 seconds
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On the Road Again? The Pandemic’s Impact on Auto Insurance

Susanna Gotsch, industry analyst at CCC Information Services, Inc. and Marc Fredman, CCC's chief strategy officer highlight auto insurance trends from the 2021 Crash Course report.  
3/17/202124 minutes, 13 seconds
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InsurTech for the 21st Century?

Coherent CEOs John Brisco and Todd Buchanan discuss the challenges and opportunities as insurers focus on InsurTech investments.
3/10/202118 minutes
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Closing the Insurance Industry Talent Gap with Top New Talent

February is Insurance Careers Month, but students and staff in many leading RMI college programs are focused on churning out top-industry talent year-round. Gary Sullivan, assistant professor and program director for risk management, and Emily Shopene, highlight how colleges are preparing the next generation of insurance professionals and the role insurers can play in training and hiring students.   
2/27/202118 minutes, 35 seconds
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On the Horizon: Risks to watch in 2021

Rani Christie, regional head of distribution, sales and marketing for Allianz Global Corporate & Specialty, highlights some of the risks insurers are watching based on the 2021 Allianz Risk Barometer.
2/10/202122 minutes, 45 seconds
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Mapping the Future of Short and Simple Customer Journeys

Companies that, either due to desire to go fast or “just didn’t know better,” build a myriad of “peer-to-peer” connections with carriers. In this episode, Jim Dwane, CRO of bolt, explains to host Danielle Ling why he expects these situations to accelerate as more carriers adopt the model of “plug and play” technology, and discusses the future of short and simple customer journeys.
2/3/202113 minutes, 52 seconds
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Back to Normal: The Workplace in a Post-COVID World

Moiré Morón, claims practice leader at QBE North America, shares some insights with host Patti Harman on the risks employers will need to manage when considering their policies on vaccines and other issues related to the coronavirus.
1/27/202117 minutes, 54 seconds
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In the COVID-19 Era - Core Values are More Important Than Ever

Guests Peter van Aartrijk and Troy Korsgaden join host Danielle Ling to discuss the importance of creating, sharing and discussing core values and creating a customer-driven value proposition – especially in the pandemic age.
1/20/202120 minutes, 30 seconds
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How Can Agents and Brokers Increase their Relevance in the New Insurance Distribution Ecosystem

Host Danielle Ling sits down with author and industry expert Troy Korsgaden to discuss client relationships and maintaining personal interactions as services become more digital.  Korsgaden offers insight into how agents and brokers can increase their relevance in the new insurance distribution ecosystem.  
1/13/202112 minutes, 45 seconds
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Wildfires and Wine Don’t Mix

Host Patti Harmon is joined by Larry Chasin of PAK Programs who provides insights on the impact of an unusual wildfire season on California’s vineyards.
1/6/202125 minutes, 35 seconds
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Secrets to Success for Independent Agencies

Tony Caldwell shares his insights on how to thrive in a virtual world
12/16/202021 minutes, 18 seconds
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Agent Success in the Digital Age

Author Troy Korsgaden discusses the challenges agents are facing in an increasingly automated, digital world. Korsgaden identifies some common struggles agents are facing in the digital age and offers solutions to overcome them in order to successfully meet the evolving demands of today's insurance customers.
12/9/202013 minutes, 22 seconds
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Bad Faith and BI Claims:

As business interruption cases make their way through the courts, well-known consumer attorney Brian Kabateck, shares his insights on what insurers should be watching.
12/2/202025 minutes, 31 seconds
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The Future of Business Travel

The coronavirus has taken a particularly high toll on all segments of the travel and hospitality industries. Ben Howell, Chubb Deputy Head of Accident and Health, Asia Pacific, and John Thompson, Chubb’s Division President of International Accident & Health, join Host Patti Harman to discuss the different aspects of business travel and the role insurers can play in this new environment.
11/18/202030 minutes, 6 seconds
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Gamification for Agencies

While WFH has presented many challenges, one of the most significant is the loss of “work visibility” for both managers and producers. By using many of the same motivational concepts that drive performance in sports, gamification presents an effective and entertaining way to elevate the metrics that matter most and focus the team on specific income-producing results. Seth Preus, CEO of Mivation, explains how effective gamification programs improve engagement, facilitate regular communication, and drive superior performance –regardless of where the team is working.
11/12/202021 minutes, 13 seconds
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Managing Today's Cybersecurity Risks

With more employees working remotely, the risks for companies have never been greater. Joshua Motta, the CEO and founder of Coalition joins host Patti Harman to discuss the rise of ransomware, who’s being targeted and how hackers are executing their attacks.
11/4/202025 minutes, 27 seconds
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Lloyd's of London:

Meet the new U.S. head of claims for Lloyd's of London and the regional director and president of Lloyd's Americas to hear their thoughts with host Patti Harman on opportunities for the insurance industry and what they see in terms of emerging risks. 
10/28/202015 minutes, 51 seconds
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Build a Better Brand: 10 Key Factors for Success in Branding Your Insurance Business - Part 4

In the final episode of a four-part series, branding and marketing expert Peter van Aartrijk breaks down the greatest component in building a successful brand.
10/21/202022 minutes, 9 seconds
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Insurance Speak: An inside look at the IICF

Melissa-Anne Duncan, executive director of the Western Division of IICF joins host Patti Harman to provide an overview of how the insurance industry is involved in the many communities it serves. 
10/7/202011 minutes, 54 seconds
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A Conversation with Sedgwick’s New President

Bob Peterson joins host Patti Harman to address the challenges and opportunities available in a rapidly changing insurance environment.
9/22/202017 minutes, 9 seconds
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Reopening amid COVID-19

Companies are worried about keeping employees and customers safe as they reopen, and the liabilities they may face if someone becomes ill. Two experts share their recommendations with Patti Harman.  
9/16/202017 minutes, 23 seconds
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How Loyalty Drives Revenue

Insurance is all about relationships. From the sale of a policy, to the claims process, it is critical for insurers to deliver on what was sold to their insureds. Co-host Patti Harman interviews Tim Roberts, vice president of workers’ comp claims for Everest Insurance, and Grace Hanson, chief claims officer at Hiscox, on the importance of nurturing relationships with policyholders and the impact those efforts have on building customer loyalty. 
9/2/202018 minutes, 1 second
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Build a Better Brand: 10 Key Factors for Success in Branding Your Insurance Business - Part 3

In the third installment of this 4-part series, communications strategist and branding expert Peter Van Aartrijk outlines numbers two, three and four "Powers" of branding. With 10 in total, the "Powers" are essential factors to successful brand-building, drawn from Aartrijk's published work, The Powers, 10 Factors for Building an Exponentially More Powerful Brand, co-authored by Tony Wessling.  
8/19/202015 minutes, 39 seconds
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Preparing for the Deposition Hot Seat

Host Patti Harman is joined by guest Aaron Mutnick who discusses the two types of depositions that may involve insurers, explains the different types of witnesses that could be deposed and shares how an insurance professional can prepare for the deposition process
7/29/202021 minutes, 13 seconds
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Build a Better Brand: 10 Key Factors for Success in Branding Your Insurance Business - Part 2

In the second installment of this 4-part series, communications strategist and branding expert Peter Van Aartrijk outlines the next five "Powers" of branding. With 10 in total, the "Powers" are essential factors to successful brand-building, drawn from Aartrijk's published work, The Powers, 10 Factors for Building an Exponentially More Powerful Brand, co-authored by Tony Wessling.
7/15/202023 minutes, 55 seconds
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Claims Disrupted

David Vanalek and Ian Stewart discuss legalized marijuana, cybersecurity, the sharing economy and more in the latest podcast.
7/1/202030 minutes, 11 seconds
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What Makes Fraudsters Tick?

Co-host Patti Harman and guest Michael Skiba, also known as Dr. Fraud, take us into the mind of a professional scammer, tackling the question, “What makes fraudsters tick?” An international expert on economic crime, Skiba is referred to as one of the top crime fighters in the world. Having worked 22 years in the insurance fraud industry for claims and special investigations, Skiba is now an international consultant, trainer, and speaker on fraud. In this episode, Skiba advises how to deter fraudsters and minimize losses to fraudulent claims, getting into the minds of career criminals to help insurers and adjusters recognize the red flags, and better catch and prosecute fraudsters.
6/17/202023 minutes, 49 seconds
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10 Key Factors to Successfully Branding Your Insurance Organization

In the first installment of a 4-part series, communications strategist and branding expert Peter Van Aartrijk outlines the first of 10 essential factors to successful brand-building, drawn from his published work, The Powers, 10 Factors for Building an Exponentially More Powerful Brand, co-authored by Tony Wessling. In part one, Aartrijk discusses Power 10: “Preparing for the long-haul.”
6/3/202031 minutes, 49 seconds
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Business interruption claims & COVID-19

Co-host Patti Harman is joined by Erik Josowitz, analyst at insurancequotes.com and Senior VP of Technology & Strategy at its parent company, AWL, to discuss business interruption insurance coverage for COVID-19.  In the episode, Josowitz shares insights from policyholders whose businesses have been closed during the pandemic and identifies where he expects to see the greatest number of claims arise, and what impacts the coronavirus could have on insurance coverage and exclusions in the future.
5/20/202016 minutes, 54 seconds
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Booming M&A in P&C:

Dave Tralka, president and CEO of InsurBanc, and Peter van Aartrijk, CEO of Aartrijk marketing agency, sat down with Insurance Speak for a discussion on the recent surge in merger and acquisition activity in the insurance industry and what this trend means for independent agency owners. As annual M&A deals only continue to set new records, agency owners need to know what they stand to gain and lose in selling their business. In this episode, Tralka and Aartrijk provide insight into M&A operations in 2020, and offer advice for owners in selling – or not selling – their agency.
5/6/202041 minutes, 58 seconds
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Insights for Managing a Remote Insurance Workforce

Changing conditions surrounding the coronavirus are creating a large remote workforce around the globe. For some, working outside of the office is a familiar modus operandi, but for others, it is a new and unfamiliar path. As managers learn to navigate this different reality, a new podcast from the PC360 Insurance Speak series provides some practical insights for insurance professionals and others who are supervising remote staff.
4/22/202018 minutes, 47 seconds