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Insight Exchange by L.E.K. Consulting

English, Finance, 1 season, 52 episodes, 20 hours, 58 minutes
About
Join us as we swap ideas with thinkers, innovators and doers from around the world and around L.E.K. Presented by consulting powerhouse L.E.K. Consulting (www.lek.com), Insight Exchange™ is a new forum dedicated to the free and open exchange of the most interesting, important, and urgent ideas in the world of business. From the farthest-reaching environmental issues to innovations in retail, industrials, and healthcare, every installment of Insight Exchange™ invites luminaries to tell us what they’re working on, what they’re worried about, what they’re excited about, and what’s coming next. Join us on an intrepid journey of discovery as we take nothing for granted, pull no punches, and follow the research no matter where it leads. In its 30+ year history, this is what L.E.K. has done better than anyone in the world. And that’s why Insight Exchange™ is the podcast only L.E.K. could have produced. If you’re a growth investor, an advanced student, an employee, a researcher, an executive, an entrepreneur, an inventor, or a board member, we invite you to join us for Insight Exchange™. If you’d just like to keep your finger on the pulse of what’s happening in business, retail, education, healthcare, industrials, energy, media, or life sciences, we invite you to join us for Insight Exchange™.
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Investment Trends and Strategic Priorities in the Specialty Chemicals and Materials Industry

In today’s episode, we will focus on the influential trends and investment priorities shaping the specialty chemicals industry. Our subject matter experts will discuss the surge in innovation, digital transformation, and sustainability in the chemicals sector and highlight the strategic responses to recent industry challenges.Key points/topics covered:Current investment trends and strategic priorities, such as innovation in alternative feedstocks and diversification in the specialty chemicals industryThe implementation and impact of digital strategies, including operational efficiency and business growth, within chemical companiesThe significance of sustainability goals and consumer demand for sustainable products, which are driving specialty chemical manufacturers to innovateActions taken by the chemical industry to promote more sustainable raw materials and leverage biosimilar opportunities and recyclingFuture directions for the chemicals industry, including addressing supply chain optimization and operational efficiencyTo provide insights on these topics, you will hear from L.E.K. Consulting Managing Directors Carol Wingard, Peter Walter, Morgan Callahan and Amanda Davis Winters.Interested in learning more? Read our Article, Key Issue Insights Into the Future of Specialty Chemicals.Connect with our experts on LinkedIn:Carol Wingard: https://www.linkedin.com/in/carolwingardlek/Peter Walter: https://www.linkedin.com/in/peterwalterlek/Morgan Callahan: https://www.linkedin.com/in/morganjcallahan/Amanda Davis Winters: https://www.linkedin.com/in/adaviswinters/ Visit L.E.K. Consulting at https://www.lek.com/
5/22/202411 minutes, 13 seconds
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Scope 3 Emissions: A Strategic Imperative for Pharma Companies

In this episode of “Insight Exchange,” we explore the crucial role of Scope 3 emissions reduction in the pharmaceutical industry. Listen to L.E.K. Consulting experts Verena Ahnert and Max Cambras, who share their insights on the significance of Scope 3 emissions, the current state of commitments in pharma and how emissions reduction is both a strategic consideration and mutually beneficial to both pharma and the environment.Key points/topics covered:Explanation of Scope 3 emissions and their importance in pharmaThe current state of Scope 3 commitments in the pharmaceutical industryKey drivers of Scope 3 emissions in pharmaThe strategic co-benefits of Scope 3 emissions reduction in the pharmaceutical industryThe path to achieving strategic co-benefits through emissions reduction in pharmaTune in for a deep dive into a pressing environmental issue that’s reshaping the pharma industry’s strategies and operations.Interested in learning more? Read our Special Report, Scope 3 Emissions: A Strategic Imperative for Pharma Companies.Connect with our experts on LinkedIn:Verena Ahnert, Partner, L.E.K. Consulting: https://www.linkedin.com/in/verena-ahnert-7a449a2/Max Cambras, Managing Director, L.E.K. Consulting: https://www.linkedin.com/in/max-cambras-08348411/ Visit L.E.K. Consulting at https://www.lek.com/
5/8/202419 minutes, 8 seconds
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Navigating US Packaging Trends: The Current Opportunities for Brand Owners

In this discussion, we dive into the world of brand packaging, examining the responses from a thorough survey amongst over 400 brand managers. The episode is led by the expertise of L.E.K. Consulting Managing Directors Roger Zellner, Jeff Cloetingh, and Jon Moss, as well as Rogue Zebra's Roger Zellner, who analyse the balancing act between innovative packaging solutions and the unfolding pressures of inflation. The conversation explores the far-reaching implications of protective packaging innovation, the pivot towards sustainability in the industry, the necessity of SKU rationalisation, and the nuanced impact of packaging on consumer experiences.Key Points/Topics Covered:The evolving panorama of protective packaging innovation and digital tools enhancing brand experience and supply chain efficiency.The delicate dance brand owners face in managing packaging, ingredients, freight, and transport costs during periods of significant inflation.The drive towards sustainability in packaging, with brand owners hastening investment to meet consumer expectations and industry benchmarks.The strategic considerations behind SKU rationalisation efforts, aimed at streamlining the supply chain and boosting profitability, yet still fostering packaging innovation.Interested in learning more? Read our Article, Brand Owner Sentiment Points to Attractive Opportunities for Packaging.Connect with our experts on LinkedIn:Thilo Henkes, Managing Director, L.E.K. Consulting: https://www.linkedin.com/in/thilohenkes/ Jon Moss, Managing Director, L.E.K. Consulting: https://www.linkedin.com/in/jon-moss-a71896158/ Jeff Cloetingh, Managing Director, L.E.K. Consulting: https://www.linkedin.com/in/jeffcloetingh/ Roger Zellner, Rogue Zebra: https://www.linkedin.com/in/rogerzellner/ Visit L.E.K. Consulting at https://www.lek.com/
4/24/202436 minutes, 52 seconds
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Achieving Expected Value in M&A – The Integration Triangle

Throughout this episode, our experts will discuss the intricacies of merging and acquiring businesses and the importance of the Integration Triangle, a framework we have developed to ensure successful outcomes. Host Cristina Barquero is joined by Phil Roux, a partner with 20 years of experience in M&A, and Tom Marshall, a principal in L.E.K. Consulting’s Organization and Performance practice, who share their expertise in creating sustainable value for clients and driving synergy value realization. The discussion explores the criticality of taking a pragmatic stance in mergers, the elements of the Integration Triangle, potential issues if those elements are not well integrated and best practices to follow.Key points/topics covered:The critical need for a pragmatic stance in M&A to ensure value creationOverview of the Integration Triangle framework, encompassing value creation, the combined operating model and integration strategyChallenges and risks that arise when there is a lack of alignment between value creation objectives, the combined operating model and integration strategyBest practices for leveraging the Integration Triangle, including early planning, continuous refinement and comprehensive ownership of all three elementsThe expected outcomes of adopting an effective approach to integrating the elements of the Integration Triangle, such as increased value creation, broader buy-in and improved negotiation stanceConnect with our experts on LinkedIn:Phil Roux, Partner, L.E.K. Consulting: https://www.linkedin.com/in/pgdroux/Tom Marshall, Partner, L.E.K. Consulting: https://www.linkedin.com/in/tom-marshall-1078671b/Cristina Barquero, Practice Manager (O&P), L.E.K. Consulting: https://www.linkedin.com/in/cristina-barquero3108/ Visit L.E.K. Consulting at https://www.lek.com/
4/10/202421 minutes, 35 seconds
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Health and Wellness: Who's Your Target Consumer?

In this episode, L.E.K. Consulting’s health and wellness experts discuss their survey of 1,800 consumers, which they conducted to understand evolving trends in health and wellness, and the seven distinct consumer archetypes they identified. From the traditionalist to the trendspotter, these archetypes each have a different attitude, preference and spending pattern in health and wellness. Discover how consumers are incorporating digital solutions into their wellness routines and how brands and retailers can leverage this consumer research to better understand and cater to their customer base.Key points/topics covered:The shifting landscape of health and wellness, including expanded perspectives beyond just fitness and nutritionThe seven distinct consumer archetypes identified, such as traditionalists, health enthusiasts and trendspottersThe incorporation of digital solutions and fitness apps into health and wellness routines, and the influence of different archetypes on digital fitness contentThe surge in the use of ingestible beauty products, particularly among millennials and womenThe expansion of consumer definitions of healthy living to include recovery, good sleep habits and mental wellness, and the implications for brands and retailers in catering to different consumer archetypesInterested in learning more? Read our Special Report, Health and Wellness: Who's Your Target Consumer?.Connect with our L.E.K. experts on LinkedIn:Alex Evans, Managing Director: https://www.linkedin.com/in/alexevanslek/Geoff McQueen, Managing Director: https://www.linkedin.com/in/geoff-mcqueen/ Alison Schilling, Managing Director: https://www.linkedin.com/in/alison-schilling/Maria Steingoltz, Managing Director: https://www.linkedin.com/in/mariasteingoltz/ Visit L.E.K. Consulting at https://www.lek.com/
3/27/202420 minutes, 42 seconds
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The US Healthcare Provider Landscape in 2035 — Part 2

In this episode, our hosts Kevin Grabenstatter, Frazer Dorey, Rozy Vig and Vance Moore discuss how the healthcare landscape is evolving, with a focus on the blurring lines between payers and providers, the entry of big box retailers and tech giants into care delivery, the growing role of private equity, and the trend of regional health system mergers. They explore the opportunities and challenges that these changes present for traditional provider organizations. This episode delves into the landscape of U.S. healthcare providers in 2035 and the implications of significant industry shifts. Key points/topics covered:Blurring lines between payers and providersImpact of big box retailers and big tech in care deliveryRole of private equity in healthcare deliveryCross-regional health system mergersStrategies for traditional provider organizations to adapt to industry shiftsTune in to gain valuable insights and strategies that could shape the future of healthcare delivery.Interested in learning more? Read our Executive Insights, Looking Ahead: The US Healthcare Provider Landscape in 2035, Part 2.Connect with our experts on LinkedIn:Kevin Grabenstatter, Managing Director, L.E.K. Consulting: https://www.linkedin.com/in/kgrabenstatter/Frazer Dorey, Managing Director, L.E.K. Consulting: https://www.linkedin.com/in/frazerdorey/Rozy Vig, Managing Director, L.E.K. Consulting: https://www.linkedin.com/in/rozyvig/Vance Moore, a former executive at Mercy Health and current Executive in Residence at L.E.K. Consulting: https://www.linkedin.com/in/vancebmoore/ Visit L.E.K. Consulting at https://www.lek.com/
3/13/202420 minutes, 32 seconds
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Fuelling the Future of Aviation — The Critical Role of Sustainable Aviation Fuel

This episode delves into the complexities of transitioning to sustainable aviation fuel (SAF) and the associated costs. It addresses the potential 18% increase in airline ticket prices by 2050 and the need for market participants to efficiently access the willingness to pay for SAF. The episode also emphasises the necessity of regulatory instruments to create a level competitive playing field and the challenge of establishing consistent standards in the international aviation industry.Key points/topics covered:Impact of SAF on airline ticket pricesMarket participants’ willingness to pay for SAFRegulatory instruments and the competitive marketChallenges in establishing consistent standards in the international aviation industryJoin us for an in-depth conversation that paints a comprehensive picture of the future of aviation and the critical role SAF plays in it.Interested in learning more? Read our Special Report, Fuelling the Future of Aviation.Connect with our experts on LinkedIn:Jack Duckworth, Partner, L.E.K. Consulting: https://www.linkedin.com/in/jack-duckworth-4178a655/Philip Meier, Partner, L.E.K. Consulting: https://www.linkedin.com/in/philipmeierlek/Luke Samuel, Manager, L.E.K. Consulting: https://www.linkedin.com/in/lukesamuel/ Visit L.E.K. Consulting at https://www.lek.com/
2/28/202433 minutes, 13 seconds
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Internationalisation of Commercial Insurance Broking — The Next Wave of Consolidation?

In this episode, we explore the next wave of consolidation in commercial insurance broking and the dynamics driving this global trend. Our host, L.E.K. Consulting Manager Marcela Santacoloma, is joined by L.E.K. experts who offer valuable insights into the international consolidation thesis and its significance.L.E.K. Partner Sam Halliday and Managing Director Gigi Wong shed light on the drivers behind the consolidation of insurance brokers in domestic markets and the shift towards international expansion. They discuss the value-creation opportunities and shareholder perspectives involved in this strategy. Delving into the intricacies of direct and best practice synergies, they highlight the critical enablers of successful integration in a cross-border buy-and-build strategy.Key Points/Topics Covered:Consolidation and transformative M&A in commercial insurance broking marketsDrivers of and value-creation opportunities in international consolidation strategyDirect and indirect synergies in international consolidationKey enablers of successful integration in a cross-border buy-and-build strategyThe impact of technology stack on internationalisation for insurance brokersJoin us as we delve into the complexities and opportunities of the internationalisation of insurance brokers.Connect with our experts on LinkedIn:Sam Halliday, Partner, L.E.K. Consulting: https://www.linkedin.com/in/sam-halliday/Gigi Wong, Managing Director, L.E.K. Consulting: https://www.linkedin.com/in/gigiytwong/Marcela Santacoloma, Manager, L.E.K. Consulting: https://www.linkedin.com/in/marcelasantacoloma/ Visit L.E.K. Consulting at https://www.lek.com/
2/7/202412 minutes, 29 seconds
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Looking Ahead in Biopharma: 2024

Today we venture into the crucial landscape of biopharma, anticipating the trends and challenges that will shape the industry in 2024. This episode aims to provide insights into the potential changes and advancements in the biopharmaceutical industry. It delves into various topics, including the use of artificial intelligence (AI) in drug discovery and different functional areas alongside challenges and strategies for enhancing commercial models with digital technologies. It also covers the impact of U.S. legislation on pharmacy operations, with a particular focus on maximum fair prices for prescription drugs and potentially greater transparency of the pharmacy benefit manager function.Key points/topics covered:Impact of legislation on pharmacy operationsAdvancements and implications of AI in drug discovery and biopharmaChallenges of, and strategies for enhancing commercial models with digital technologiesDevelopments in cell therapy, gene therapy and advanced modalitiesBiopharma market correction, financing and M&AInterested in learning more? Read our Executive Insights, Looking Ahead in Biopharma: 2024.Connect with our experts on LinkedIn:Peter Rosenorn, Managing Director, L.E.K. Consulting: https://www.linkedin.com/in/peterrosenorn/Alex Guth, Managing Director, L.E.K. Consulting: https://www.linkedin.com/in/alex-guth-phd/Matt Mancuso, Managing Director, L.E.K. Consulting: https://www.linkedin.com/in/matthewmancusophd/Jenny Mackey, Healthcare Insights Center Director, L.E.K. Consulting: https://www.linkedin.com/in/jenny-mackey-2a594a62/ Visit L.E.K. Consulting at https://www.lek.com/
1/24/202432 minutes, 42 seconds
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L.E.K. Look Forward 2024: The European Perspective

This episode explores the challenges and opportunities of the coming year, focusing on macroeconomic headwinds, digital transformation, sustainability and generative AI. Partner and European region head Ben Faircloth and Chief Commercial Officer in Europe David Titus express optimism amid geopolitical complexities and market dynamics. The episode underscores L.E.K. Consulting’s deep sector capability and digital expertise, highlighting the need for agility and connectivity to provide clients with informed advice.Key Points/Topics Covered:1. Macroeconomic headwinds and market outlook for 20242. Digital transformation, data analytics and generative AI3. Sustainability and resilience across sectors4. Organisational capability building in volatile environments5. Geopolitical complexities and regionalisation trendsJoin us as we uncover the key themes, challenges and opportunities for the year ahead, and gain valuable insights into how L.E.K. is navigating these transformations to best support their clients.Interested in learning more? Read our full series by visiting L.E.K. Look Forward into 2024.Connect with our experts on LinkedIn:Ben Faircloth, Partner and Head of the European region, L.E.K. Consulting: https://www.linkedin.com/in/benfaircloth/ David Titus, Chief Commercial Officer, Europe, L.E.K. Consulting: https://www.linkedin.com/in/davidtituslek/ Nick Portet, Creative Director, Wreyford: https://www.linkedin.com/in/nickportet/  Visit L.E.K. Consulting at https://www.lek.com/
1/18/202434 minutes, 55 seconds
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Opportunities to Improve the Corporate Acquisition Journey

The episode delves into the challenges faced by corporates in competitive acquisition processes and discusses strategies for corporate success in M&A. The main themes include the decline in success rates of corporates compared to financial investors, understanding the reasons behind this trend, and highlighting areas where corporates can adapt their approach to enhance their acquisition strategies.Key points/topics covered:Volatility in M&A marketsChallenges faced by corporates in competitive processesStrategies for corporate success in M&AImportance of governance and process in M&AMitigating internal capability challengesJoin us for an in-depth conversation on strategic approaches to improve the customer acquisition journey and gain a competitive advantage in the M&A landscape.Connect with our experts on LinkedIn:Phil Roux, Partner, L.E.K. Consulting: https://www.linkedin.com/in/pgdroux/Harpreet Singh, Partner, L.E.K. Consulting: https://www.linkedin.com/in/harpreet-singh-95354514/Tom Marshall, Principal, L.E.K. Consulting: https://www.linkedin.com/in/tom-marshall-1078671b/ Visit L.E.K. Consulting at https://www.lek.com/
1/10/202424 minutes, 30 seconds
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2023 Enterprise Digital Impact Study

This episode explores the importance of digital capabilities and innovation culture in businesses. Darren Perry, Chuck Reynolds and Andy Main discuss how digital enables business model innovation, cross-functional collaboration, better customer service and differentiation from competitors. They emphasize the significance of trust, data-driven decision-making and the role of digital in improving the customer and employee experience. The episode also highlights the key factors that enable companies to become digital leaders and achieve success in their digital transformation journey.Key points/topics covered: Importance of innovation culture and digital capabilities for businesses Cross-functional collaboration and connected enterprise enabled by digital Harnessing the power of the digital ecosystem for differentiation Measurement of success in digital transformation Personalization, data-driven decision-making and trust in the digital world Throughout this engaging discussion, we discover how businesses are leveraging data analytics, embracing digital solutions and driving exciting changes in the market. Our experts provide detailed discussions and essential services to guide businesses through digital transformation.Join us as we delve into the intricacies of the digital landscape and uncover the key elements that make a company a digital leader. Stay tuned for a deep dive into the L.E.K. Digital Impact Study and an exploration of the challenges faced as we navigate this ever-changing digital world.Connect with our experts on LinkedIn:Chuck Reynolds, Managing Director and Partner, L.E.K. Consulting: https://www.linkedin.com/in/cyreynolds/Darren Perry, Managing Director and Partner, L.E.K. Consulting: https://www.linkedin.com/in/darrenperry/Andy Main, Digital Leader and Advisor: https://www.linkedin.com/in/andymain/ Visit L.E.K. Consulting at https://www.lek.com/
11/29/202331 minutes, 50 seconds
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Claim to Know the Restoration and Remediation Industry? Not So Fast

On today’s episode, we are turning our attention to the complex and often misunderstood industry of restoration and remediation. Joining our host Gavin McGrath is Jonathan Ward, Operating Partner of Kohlberg, and Paul Bromfield, Partner at L.E.K. Consulting and expert in building and site services. Together, they will explore the inner workings of this multibillion-dollar industry, debunking misconceptions and shedding light on the true essence of restoration and remediation. From recurring events like burst pipes to the impact of extreme weather and insurance relationships, our guests will provide valuable insights and guidance on navigating this dynamic sector.Key points/topics covered: Revenue stability in the restoration and remediation industry The impact of extreme weather and catastrophic events The influence of insurance relationships on the industry Connect with our experts on LinkedIn:Paul Bromfield, Managing Director and Partner, L.E.K. Consulting: https://www.linkedin.com/in/paulbromfield/Gavin McGrath, Managing Director and Partner, L.E.K. Consulting: https://www.linkedin.com/in/gavinmcgrath/Jonathan Ward, Operating Partner, Kohlberg: https://www.linkedin.com/in/jonathan-ward-0667a57b/  Visit L.E.K. Consulting at https://www.lek.com/
11/15/202321 minutes, 48 seconds
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Applying Digital Tools to Grow Health Systems: A discussion with Viz.ai

Digital health has become one of those terms that mean everything and nothing at the same time. However, while opinions are varied on the exact impact and role digital health solutions will have on the healthcare ecosystem going forward, there is solid agreement that we all need to embrace digital in both clinical and nonclinical settings. How to do this, however, and which companies will be able to do so successfully, still remains to be seen.L.E.K. Managing Director Sheila Shah and L.E.K. Manager Max Lounds are joined by Steve Sweeny and Sherie Zhou from Viz.ai to talk about their company’s solutions and how they’ve been able to successfully implement their digital vision and — importantly — why it’s working.This episode explores how digital solutions, specifically AI-enabled workflows, are revolutionizing the healthcare industry. Steve and Sherie, experts in the field, discuss the pressing issue of improving patient access to care and the challenges faced by providers and life sciences companies. They delve into real-life case studies where AI and digital tools have played a crucial role in diagnosing, triaging and coordinating care for patients, ultimately leading to improved patient outcomes and increased market development opportunities for the industry.Our guests share compelling case studies, including their work in ischemic stroke, cryptogenic stroke and hypertrophic cardiomyopathy. They also discuss how their AI-enabled solutions have revolutionized patient outcomes - by reducing diagnosis times from years to months - and the impact on improved care coordination.Throughout the episode, our guests stress the importance of clinical workflows and the collaboration between AI and healthcare professionals. They address concerns about privacy and data security and highlight the need for AI to complement, not replace, human expertise. Ultimately, their goal is to empower clinicians, streamline processes and enhance the patient experience.After listening to this episode, consider the various ways AI and digital solutions are transforming the healthcare industry. Share this episode with others to spread awareness of the potential benefits of and advancements in improving patient access to care.Connect with our experts on LinkedIn:Sheila Shah, Managing Director and Partner, L.E.K. Consulting: https://www.linkedin.com/in/sheilashah/Maxwell Lounds, Engagement Manager, L.E.K. Consulting: https://www.linkedin.com/in/maxlounds/Steve Sweeny, Vice President - Business Development & Strategy, Viz.ai: https://www.linkedin.com/in/steve-sweeny/Sherie Zhou, Senior Manager - Commercial Strategy, Viz.ai: https://www.linkedin.com/in/sheriezhou/ Visit L.E.K. Consulting at https://www.lek.com/
10/25/202327 minutes, 38 seconds
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The US Healthcare Provider Landscape in 2035 — Part 1

Welcome to another episode of the L.E.K. Insight Exchange podcast, where we discuss the latest insights and ideas that are shaping the business landscape. In today's episode, our experts dive deep into the evolving U.S. healthcare delivery system and explore the potential changes that lie ahead.  Today's host, L.E.K. Managing Director Frazer Dorey, is joined by three industry experts: Dr. Stephen Mansfield and L.E.K. Managing Directors Rozy Vig and Kevin Grabenstatter. Together, they share their insights on the current state of the U.S. healthcare provider landscape and offer their perspectives on how it might transform by 2035.  Three key topics covered in this episode are:  Value-based care: The panel examines the growing traction of value-based care and its potential to drive positive change in healthcare pricing, quality and access. Our experts discuss the challenges associated with implementing value-based care initiatives and the need for a shift in treating chronically ill patients.  Transitioning to value-based care: With fee-for-service reimbursement still a significant source of revenue for hospitals and health systems, our experts discuss how executives in the healthcare industry should approach the transition to value-based care. They emphasize the importance of embracing this new model and encouraging physicians to follow proven care pathways.  Consolidation and new players: The conversation explores the trend of consolidation in the healthcare industry as well as the entry of new players into the provider landscape. The panel considers the implications of these changes and the role of scale in managing risk effectively.  Join us for valuable insights from our panel of esteemed experts as we delve into this discussion on the future of the U.S. healthcare provider landscape and the potential impact of value-based care.Connect with our experts on LinkedIn:Kevin Grabenstatter, Managing Director, L.E.K. Consulting San Francisco office: https://www.linkedin.com/in/kgrabenstatter/Frazer Dorey, Managing Director, L.E.K. Consulting New York office: https://www.linkedin.com/in/frazerdorey/Rozy Vig, Managing Director, Healthcare Services L.E.K. Consulting San Francisco office: https://www.linkedin.com/in/rozyvig/Dr. Stephen Mansfield, Dean of the College of Business of Dallas Baptist University: https://www.linkedin.com/in/stephen-mansfield-247946192/ Visit L.E.K. Consulting at https://www.lek.com/
10/11/202323 minutes, 54 seconds
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How Gen Zs Shop – Digital, In-Store, and Personal Curation

This episode explores Gen Z shopping behavior and the key insights that brands and retailers should be aware of. Gen Z is constantly shopping and browsing online because their devices are always close at hand, yet they still value in-store experiences. They prioritize being informed and making every purchase count, often conducting extensive research before buying. Retailers that prioritize authenticity and provide a seamless online and offline experience are winning with Gen Z.L.E.K. Consulting's Managing Director and Partner Chuck Reynolds is joined by two L.E.K. experts, Managing Director and Partner Laura Brookhiser and Managing Director and Partner Jen Wu, who provide valuable insights from their experiences and research. Together, they uncover four key findings about Gen Z's shopping habits, including their near-constant online shopping and browsing, their surprising appreciation for physical stores, their desire to be informed consumers, and their love for personal curation. By the end of this episode, you'll have a comprehensive understanding of how brands and retailers can capture Gen Z's attention and adapt to their unique preferences.Connect with our experts on LinkedIn:Chuck Reynolds, Managing Director and Partner, L.E.K. Consulting's Boston office: https://www.linkedin.com/in/cyreynolds/Jen Wu, Managing Director and Partner, L.E.K. Consulting's New York office: https://www.linkedin.com/in/jenwulek/Laura Brookhiser, Managing Director and Partner, L.E.K. Consulting's Boston office: https://www.linkedin.com/in/laura-brookhiser-6472b1b/ Visit L.E.K. Consulting at https://www.lek.com/
9/27/202315 minutes, 55 seconds
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Access, Efficacy and Collaboration: Unlocking the Potential of Gene Therapies

In today's episode, we dive deep into the world of gene therapies. Our host, Matt Mancuso, Managing Director and Partner at L.E.K. Consulting's Boston office, is joined by a panel of experts including Ellen Licking, Vice President of Consulting Services and Communications at Real Endpoints; Alex Guth, Managing Director at L.E.K.'s Boston office; and Roger Longman, Chairman of Real Endpoints. Together, they explore the challenges and opportunities surrounding the commercialization of and the access to gene therapies.From the importance of patient support and access to care to the evolving landscape of value-based agreements, our guests share valuable insights during thought-provoking discussions from a recent gathering of key stakeholders in the gene therapy market. They cover topics such as the impact of combination therapies on efficacy evaluations, the need for infrastructure to enable data sharing, and the potential for risk-sharing structures to address uncertainties in gene therapy outcomes.Through these conversations, they shed light on the current state of gene therapies, the hurdles that exist in their commercialization, and the innovative strategies being employed to overcome these obstacles. Join us as we explore the intricacies of gene therapies and gain a deeper understanding of the future possibilities and challenges that lie ahead.Connect with our experts on LinkedIn:Matt Mancuso: https://www.linkedin.com/in/matthewmancusophd/Ellen Licking: https://www.linkedin.com/in/ellenlicking/Alex Guth: https://www.linkedin.com/in/alex-guth-phd/Roger Longman: https://www.linkedin.com/in/roger-longman-16ba079/ Visit L.E.K. Consulting at https://www.lek.com/
9/13/202340 minutes, 44 seconds
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Know Thy Subscriber: Putting Your Data to Work on Retention and Monetization

As any subscription-based business knows, customer churn can be a major brake on growth. Not only can replacing customers be expensive and challenging — a common rule of thumb is that acquiring a new customer costs five times as much as keeping an existing one — but it can be even harder to cross-sell/upsell new customers. That’s why growth-minded businesses place extra emphasis on customer retention and existing account monetization. While many organizations have a good grasp on how they perform on retention or cross-selling/upselling, a key challenge is knowing when a customer is likely to take action so you can respond accordingly. Real-time, predictive analytics can be the answer to minimizing attrition, maximizing cross-selling/upselling and ultimately driving significantly improved revenue metrics. In this episode, we will discuss:  How churn and cross-selling/upselling affect net revenue retention  Foresight on customer behavior  Building intervention events to change outcomes  How to overcome data silos for greater insight  Improving your customer retention and profitability  To provide insights into these topics, Ben Sher, Engagement Manager at L.E.K. Consulting’s San Francisco office, talks with Dominic Perrett, Managing Director at L.E.K.’s San Francisco office, and Nick Barker, Director and Head of Data and Analytics for North America at L.E.K.’s Boston office.Connect with our experts on LinkedIn:Ben Sher: https://www.linkedin.com/in/benjaminsher/Dominic Perrett: https://www.linkedin.com/in/dominic-perrett/Nick Barker: https://www.linkedin.com/in/nick-a-barker/Interested in learning more? Read our insight, Know Thy Subscriber: Putting Your Data to Work on Retention and Monetization. Visit L.E.K. Consulting at https://www.lek.com/
8/30/202328 minutes, 58 seconds
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Collaboration and Clarity: Building a High-Performing Organization

In today's episode, we dive into the world of organization and performance. We'll explore the crucial role of governance, the importance of collaboration with subject matter experts and lower-level employees, and the significance of clearly-defined roles and responsibilities.We start by examining governance and how it goes beyond simply determining who should be in charge. Our experts emphasize the need for leaders to take accountability and actively participate in the work. We also explore the role of collaboration with subject matter experts and lower-level employees in creating a robust plan.Roles and responsibilities play a vital role in organizational success, and we discuss the importance of clearly defining them, including leadership and critical roles. Transparency, accountability, and agility are key principles for effective governance.We also emphasize the importance of proper governance for implementing cost-reduction strategies. We highlight that swift action is needed, but progress must be meticulously tracked and reported to uphold accountability. Key success factors for sustainable indirect cost reduction are unveiled, including executive leadership sponsorship, incentive alignment, cost transparency, and the involvement of subject matter experts.Lastly, we confront the challenges presented by rising inflation, and the need for alternative strategies in industries facing regulated pricing environments.Join us as we explore the crucial topic of organization and performance, discussing the importance of governance, collaboration, and benchmarks. Together, with Katya Zubareva, Partner at L.E.K. Consulting's London office, Jean-Philippe Grosmaitre, Partner at L.E.K. Consulting's Paris office, Philip Roux, Partner at L.E.K. Consulting's London office, and Tom Marshall, Principal at L.E.K. Consulting's London office, let's unpack the strategies, insights, and actionable steps needed to optimize organization and performance. Connect with our experts on LinkedIn:Katya Zubareva: https://www.linkedin.com/in/katyazubareva/Jean-Philippe Grosmaitre: https://www.linkedin.com/in/jean-philippe-grosmaitre-aa7aa9/ Philip Roux: https://www.linkedin.com/in/pgdroux/Tom Marshall: https://www.linkedin.com/in/tom-marshall-1078671b/ Visit L.E.K. Consulting at https://www.lek.com/
8/16/202316 minutes, 2 seconds
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From Data Integration to AI-Driven Insights: Exploring the Journey to Modern Data Architecture

In this episode, we’ll explore the categories of solutions in the data and analytics (D&A) value chain and the crucial role of cloud data storage in modern D&A ecosystems. We’ll examine the different tools and processes involved in each category of the D&A value chain, from data integration and processing to analytics and visualization. Additionally, we’ll uncover the differences between legacy and modern D&A infrastructure solutions, highlighting the advantages of modern solutions such as flexibility, scalability and improved data governance. You will discover the benefits of implementing a modern D&A infrastructure, including enhanced decision-making, increased efficiency and improved customer experiences through personalized interactions. We’ll also discuss the core shifts driving the move toward modern D&A architecture and the key growth areas within the D&A value chain. We’ll shed light on the competition between Snowflake and Databricks, two leading players in the market, and explore the factors driving the market growth of both solutions. Lastly, we’ll discuss the level of competition between Snowflake and Databricks and the reasons for customer migration to Snowflake.To provide insights on these topics, we will hear from Harsha Madannavar, Managing Director and Partner at L.E.K. Consulting’s San Francisco office; Dominic Perrett, Managing Director at L.E.K. Consulting’s San Francisco office; Jordan Barron, Managing Director and Partner at L.E.K. Consulting’s Los Angeles office; and Marco Cataluffi, Consultant at L.E.K. Consulting’s Los Angeles office.Connect with our experts on LinkedIn:Harsha Madannavar: https://www.linkedin.com/in/hmadannavar/ Dominic Perrett: https://www.linkedin.com/in/dominic-perrett/ Jordan Barron: https://www.linkedin.com/in/jordanbarron/ Marco Cataluffi: https://www.linkedin.com/in/marco-cataluffi-61536bb5/  Visit L.E.K. Consulting at https://www.lek.com/
7/31/202336 minutes, 42 seconds
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The Connected Home: Can Your Company Plug Into Opportunity?

The connected home ecosystem comprises an estimated 1.8 billion smart devices, and that number is climbing. In this episode, we’ll explore ‘The Connected Home: Can Your Company Plug Into Opportunity?’ In L.E.K. Consulting’s recent survey, 89% of current connected-product owners had considered purchasing a connected device within the past year. Moreover, 60% of current connected-product nonowners also had considered purchasing a connected device. Depending on the product, search volume for key connected products increased two to three times from 2017 to 2022. And despite variations in the speed of penetration growth, most third-party forecasts expect increases of more than 20% over the next five years or so. Factor in the new Matter standard that enables greater interoperability, and this presents an obvious growth opportunity for an array of prospective players. These include members of the investment community and players within industries that have an organic connection to the space across seven basic categories.In this episode, we will discuss key topics including: How, driven by more engaged homeowners and more affordable, better-performing, easier-to-use technology, the connected home ecosystem continues its rapid growth Why choosing the right path is critical so that every player will succeed in this transforming world How companies can determine whether they have a role in the connected home and, if so, what that role is Why companies need to determine whether they will be orchestrators or enablers To provide insights on these topics, we will hear from Paul Bromfield, Managing Director and Partner at L.E.K. Consulting’s New York office; Gavin McGrath, Managing Director and Partner at L.E.K. Consulting’s Boston office; and Corey Highfield, Principal at L.E.K. Consulting’s Boston office.Connect with our experts on LinkedIn:Corey Highfield: https://www.linkedin.com/in/corey-highfield-b0630628/Paul Bromfield: https://www.linkedin.com/in/paulbromfield/ Gavin McGrath: https://www.linkedin.com/in/gavinmcgrath/  Visit L.E.K. Consulting at https://www.lek.com/
7/20/202330 minutes, 35 seconds
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How To Price in a Post-COVID-19, Post-Inflationary World

Consumer businesses have faced dramatic increases in input costs over the past 24 months, primarily due to the lingering impact of COVID-19. To avoid profit erosion, most businesses responded by passing cost increases on to consumers in the form of higher prices. But consumers, concerned with a potential recession, are adjusting their spending habits. With the worst of inflation hopefully behind us, now is the perfect time for business leaders to reflect on their 2022 pricing actions and consider a holistic reevaluation of their pricing strategies in light of current market conditions. As consumers are forced to stretch their dollars, companies can drive value by reassessing their pricing strategies to make them more reflective of the current macroeconomic environment. Business leaders should begin by reviewing pricing principles and considering how to make pricing a strategic lever that drives revenue and margin growth. In this episode, our experts will discuss: Why pricing is important for your business The benefits and importance of value-based pricing Evaluating benefit/trade-off features and how it informs strategic decision making The best practices to adopt to optimize promotional effectiveness To provide insights on these topics, we hear from Rob Haslehurst, Managing Director and Office Head of L.E.K. Consulting’s Boston Office; Alison Schilling, Managing Director and Partner at L.E.K. Consulting’s Chicago Office; and Claire Morgan, Managing Director and Partner at L.E.K. Consulting’s Boston Office.Connect with our experts on LinkedIn:Rob Haslehurst: https://www.linkedin.com/in/haslehurst/Alison Schilling: https://www.linkedin.com/in/alison-schilling/Claire Morgan: https://www.linkedin.com/in/claire-morgan-37596734/ Visit L.E.K. Consulting at https://www.lek.com/
6/22/202319 minutes, 44 seconds
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Tackling the Healthcare Workforce Shortage

Chronic workforce shortages are leaving healthcare providers facing unprecedented challenges. Operating models are being undermined, as is the ability to create value or deliver growth and profits. Historically, providers were often able to rely on recruiting their way out of such problems. However, the structural and global nature of current workforce shortages means this is no longer an option for most operators. Tackling the workforce shortage is now therefore a major strategic issue and should be a primary focus for both operators and investors in the sector.In this episode, our experts will discuss: The factors affecting workforce shortages The near, medium, and long-term need to take action The importance of investing in healthcare To provide insights on these topics, we hear from Eilert Hinrichs, a Partner in L.E.K. Consulting’s London office, and Louisa Chaves, Principal in L.E.K. Consulting’s London office.Connect with our experts on LinkedIn:Eilert Hinrichs: https://www.linkedin.com/in/eilerthinrichsLouisa Chaves: https://www.linkedin.com/in/louisachaves Visit L.E.K. Consulting at https://www.lek.com/
6/6/202310 minutes, 14 seconds
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Pricing Best Practices for the Medtech Industry

Medtech companies are under significant pressure from several macroeconomic factors, including inflation and supply chain disruption. Shortages of components, such as semiconductors, are constraining production volumes and further driving up medtech cost structures. At the same time, rapid and dramatic foreign exchange rate fluctuations have also contributed to significant swings in pricing for both materials and finished products in select key global markets.In this episode, we’ll discuss the following: The impacts of inflation on cost structures in healthcare How to handle pricing through an inflationary period The five effective guiding principles that can be employed in a systematic approach to developing a solid pricing strategy. For insights on these topics, we'll hear from Ilya Trakhtenberg, Managing Director in L.E.K. Consulting’s Chicago office; Nathalie Herman, Principal at L.E.K. Consulting; and also from Vance Moore, a former Executive at Mercy Health and current Executive in Residence at L.E.K.Connect with our experts on LinkedIn:Ilya Trakhtenberg: https://www.linkedin.com/in/ilyatrakhtenberg/Nathalie Herman: https://www.linkedin.com/in/nathaliejillherman/Vance Moore: https://www.linkedin.com/in/vancebmoore/ Visit L.E.K. Consulting at https://www.lek.com/
5/17/202315 minutes, 36 seconds
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Unlocking the Potential of Personalized Wellbeing

We are facing an array of health crises, ranging from a high prevalence of chronic disease to worsening mental health. Stress levels are rising, driven by a range of factors including the pandemic, geopolitical instability, economic uncertainty, climate change and broader cultural shifts. These challenges create a huge economic burden on the global economy, with rippling societal ramifications necessitating a change in how we manage health and well-being. A key remedy will be personalized well-being solutions, which is a science-based alternative to the current mass one-size-fits-all approach.  In this episode, we hear from Alex Evans, Managing Director based in L.E.K. Consulting’s Los Angeles office and head of L.E.K.’s Health & Wellness practice; Stephen Roper, Partner based in L.E.K. Consulting’s London office; Mark Boyd-Boland, Partner based in L.E.K. Consulting’s London office and a member of their global Consumer practice; and Anna Ondik, Senior Manager based in L.E.K. Consulting’s Chicago office. They will discuss:  Why we need personalized well-being and the state of the current landscape  Barriers limiting progress and strategies to unlock growth  Learnings from other industries  Key areas for organizations to focus on to meaningfully grow in this market Interested in learning more? Read our Executive Insights: How to Scale Personalized Well-Being Solutions for Growth: https://www.lek.com/insights/con/global/ei/how-scale-personalized-well-being-solutions-growth Why Personalized Well-Being is Gaining Momentum: https://www.lek.com/insights/con/global/ei/why-personalized-well-being-gaining-momentum Connect with our experts on LinkedIn:Alex Evans: https://www.linkedin.com/in/alexevanslek/Stephen Roper: https://www.linkedin.com/in/stephen-roper-57830627/Mark Boyd-Boland: https://www.linkedin.com/in/markboydboland/Anna Ondik: https://www.linkedin.com/in/anna-ondik-464a4b13/ Visit L.E.K. Consulting at https://www.lek.com/
5/5/202320 minutes, 27 seconds
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Key Takeaways from the 2023 European Brand Owner Packaging Survey

L.E.K. Consulting conducted the annual European Brand Owner Packaging Survey with over 600 participants across the food, beverage, beauty and personal care, health and wellness, household, pet, and consumer electronics sectors.  Participants spanned Germany, the U.K., France, Italy, Spain and Poland. Sampling was conducted in November and December of 2022, with final results delivered in January 2023.  In this episode, we will discuss:  The key takeaways from this survey  The impact on sustainability initiatives The implications for packaging companies   To provide insights on these topics, we hear from Karin von Kienlin, Partner in L.E.K. Consulting's Munich office; Seonag Doherty, Senior Manager in L.E.K. Consulting's Munich office; Philippe Gorge, Partner in L.E.K. Consulting's Paris office; and Carmen Morales Garcia, Partner in L.E.K. Consulting's Madrid office. Connect with our experts on LinkedIn:Karin von Kienlin: https://www.linkedin.com/in/karinvonkienlin/ Seonag Doherty: https://www.linkedin.com/in/seonagdoherty/ Philippe Gorge: https://www.linkedin.com/in/philippegorge/ Carmen Morales Garcia: https://www.linkedin.com/in/carmen-morales-garcia-b9ab03/  Visit L.E.K. Consulting at https://www.lek.com/
4/18/202333 minutes, 38 seconds
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State of the Fitness Landscape

As a leading global strategy consulting firm, L.E.K. Consulting has helped its clients deliver value-creating growth by addressing key strategic and operational issues. L.E.K. has worked with fitness clients across many strategic issues, including: Developing a post-COVID-19 growth strategy for a leading fitness certification provider Supporting the sales process for a leading connected fitness company Developing a launch strategy for a digital fitness marketplace Quantifying the unit whitespace opportunity for a boutique studio fitness concept In this episode, we will discuss: The current state of the fitness landscape Fitness market trends Fitness investment themes To provide insights on these topics, we will hear from Alex Evans, Managing Director and Head of the Los Angeles office for L.E.K. Consulting; Jon Weber, Managing Director at L.E.K. Consulting’s Boston office; Geoff McQueen, Managing Director at L.E.K. Consulting’s Los Angeles office; and Anna Ondik, Senior Engagement Manager at L.E.K. Consulting’s Chicago office.Connect with our experts on LinkedIn:Alex Evans: https://www.linkedin.com/in/alexevanslek/Jon Weber: https://www.linkedin.com/in/jonweberlek/Geoff McQueen: https://www.linkedin.com/in/geoff-mcqueen/Anna Ondik: https://www.linkedin.com/in/anna-ondik-464a4b13/ Visit L.E.K. Consulting at https://www.lek.com/
4/6/202328 minutes, 1 second
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Five Essential Factors for a Successful Biopharma Product Launch

Rapid changes in the biopharma industry are making it increasingly difficult to launch new products successfully. Especially challenging are novel treatment modalities such as gene and cell therapy, the increased use of biomarkers, and expanded requirements to demonstrate economic value. In addition, biopharmas must navigate the declining access to physicians, digitalization, intense competition and the need to launch globally to maximize revenues.  Faced with such challenges, biopharma companies must optimize their product launch planning and execution process to ensure successful launches of strong products, as covered in our previous piece, Key Indicators of a Successful Biopharmaceutical Launch.  L.E.K. Consulting has identified five key levers for biopharma launch success, which consist of early preparation, structured and flexible planning, organizational alignment, continuous readiness assessment and the right team.  In this episode, we will discuss: ·       The key market and product dynamics for a product launch ·       Critical product launch success factors and an organization’s focus on them ·       Preparation and planning for a product launch ·       Organizational alignment and readiness  To provide insights on these topics, Peter Rosenorn, Managing Director and Partner in L.E.K. Consulting’s Boston office; Sean Dyson, Partner in L.E.K. Consulting’s London office; and Jenny Mackey, Director of the Healthcare Insights Center at L.E.K. Consulting, discuss the Five Essential Factors for a Successful Biopharma Product Launch. Connect with our experts on LinkedIn:Peter Rosenorn: https://www.linkedin.com/in/peterrosenorn/ Sean Dyson: https://www.linkedin.com/in/dysonsean/ Jenny Mackey: https://www.linkedin.com/in/jenny-mackey-2a594a62/  Visit L.E.K. Consulting at https://www.lek.com/
3/22/202324 minutes, 47 seconds
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The Transition to BEVs: Insights from Cristóbal Colón, Matthew Wayne, Ricardo Olalla Guerra, and José Portilla

As the U.S. moves toward a zero emissions mandate, Cristóbal Colón, Matthew Wayne, Ricardo Olalla Guerra and José Portilla explore this transition’s impact on the automotive aftermarket and the opportunities available to capitalize on battery-electric vehicles (BEVs) before it’s too late. Since California’s executive order in 2021, other states have followed suit in the U.S., Europe just approved the Fit for 55 directive banning internal combustion engine vehicles in 2035, and original equipment manufacturers (OEMs) are beginning to invest in developing new BEV models.  You will learn about the many benefits of transitioning to a BEV when you make the switch to a zero-emission electric vehicle."You can't be sitting on your laurels, but you do have time to plan and be very deliberate in how you're approaching this."Cristóbal is a partner and managing director of L.E.K. Consulting based in Madrid, with a special focus on the automotive and mobility industry. Matthew is a managing director and partner at L.E.K, Ricardo is the vice president of mobility solutions for Spain and Portugal at Bosch and José is the CEO of the SERNAUTO Spanish Association of Automotive Suppliers. Cristóbal, Matthew, Ricardo and José are all experts in the automotive and mobility industry, and they have learned that regulation is the key to transitioning to BEVs. Since California’s executive order in 2021, other states have followed suit and OEMs are beginning to invest in developing new BEV models. High prices, low ranges, and a lack of charging infrastructure and supply are all barriers that must be overcome for BEV penetration to increase. With the help of the experts, the U.S. is slowly transitioning to BEVs, with 35% of vehicles sold expected to be BEVs by 2030. The aftermarket will continue to thrive, but with a different set of products and services. In this episode, you will learn the following: 1. How the U.S. is responding to the shift to BEVs and what regulations are in place to support this transition. 2. How traditional OEMs are adapting to the changing landscape of BEVs and what strategies they are using to capture greater margin and profitability. 3. What opportunities exist for the aftermarket in the transition to BEVs and how different it will look in the future. Connect with our experts on LinkedIn: Cristóbal Colón: https://www.linkedin.com/in/cjcolon/ Matthew Wayne: https://www.linkedin.com/in/matthewwayne/ Ricardo Olalla Guerra: https://www.linkedin.com/in/ricardo-olalla-guerra-9b8934b/ José Portilla: https://www.linkedin.com/in/joseportilla/  Visit L.E.K. Consulting at https://www.lek.com/
3/9/202332 minutes, 53 seconds
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L.E.K. Consulting’s Inaugural Clinical and eClinical Pharma Services Survey

Patients and sites that recruit and enroll patients change how trials are executed. Year after year, R&D costs incurred by biopharmaceutical companies to bring new therapies to the market are skyrocketing.There is also a lack of appropriate racial representation among study participants. As clinical trial sponsors fail to reach their recruitment targets, these dynamics have led to a greater reliance on clinical trial partnerships for execution.With this said, in this episode we'll clarify how sites and patients are changing the way trials are executed and how the necessary changes bring growth to the market.We’re super excited to bring in Matt Wheeler and Ian Tzeng, both Managing Directors in L.E.K. Consulting’s Boston Office, to share their thoughts. They will be today’s speakers.Connect with our experts on LinkedIn:Matt Wheeler: https://www.linkedin.com/in/wheelermatthew/Ian Tzeng: https://www.linkedin.com/in/iantzeng/ Visit L.E.K. Consulting at https://www.lek.com/
2/28/202320 minutes, 24 seconds
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Global Health and Healthcare Strategic Outlook | L.E.K. Consulting and the World Economic Forum

This joint strategic outlook by the World Economic Forum and L.E.K. Consulting aims to unite stakeholders across different sectors, industries and geographies to develop and achieve a shared vision for health and healthcare by 2035.  The COVID-19 pandemic created health, economic, political and environmental challenges while exposing global disparities caused by income, age, race, sex and geography, but it also allowed for innovation in science and in medicine development, distribution and delivery.   We have now reached an opportune time to reflect and embed positive changes from the pandemic response into our global health and healthcare systems moving forward.   In this episode, we will discuss:  What is the vision for health and healthcare by 2035?  What are the key issues and barriers to face?  What are the solutions to address these issues?   Adrienne Rivlin and Nivedita Sen will provide their insights while exploring these topics.. Connect with our experts on LinkedIn:Nivedita Sen: https://www.linkedin.com/in/niveditasen/Adrienne Rivlin: https://www.linkedin.com/in/adriennerivlin/  Visit L.E.K. Consulting at https://www.lek.com/
2/16/202327 minutes, 7 seconds
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Inflation Inflated: Part 1 and 2 – The Consumer and Business Outlook

In this episode, Claire Davies, Rob Haslehurst and Emile Santos explore the irony of businesses attempting to maintain price increases in an inflationary environment, even as they struggle with the rising costs of labor, logistics and raw materials.  "We live in a competitive capitalized economy, and ultimately competitive action is what they're looking for and no business is going to hold prices in a world where competition is driving consumers away from them." Claire Davies is a Partner in L.E.K. Consulting's Consumer Practice, specializing in the food and beverage, beauty, personal care and direct-to-consumer sectors. Rob Haslehurst is a Partner in L.E.K. Consulting's Consumer Practice, focusing on automotive, home and entertainment, and he specializes in consumer-led growth strategies. Emile Santos is a Partner in L.E.K. Consulting's Consumer Practice, focusing on automotive and mobility as well as consumer health. Claire Davies, Rob Haslehurst and Emile Santos were discussing the historically high inflation and its impact on businesses and consumers. They found that 90% of businesses were feeling material inflationary impact on their cost of goods sold, labor and raw materials. To offset rising costs, businesses were attempting to pass on price increases or use technology to redesign models and become more efficient while also diversifying their supply chains. Ultimately, their conclusion was that while all businesses feel the impact, their ability to pass on price increases varies by sector and competitive action will determine the outcome. In this episode, you will learn the following: 1. How consumer businesses are dealing with inflationary pressures and the actions of the Fed to contain inflation. 2. Strategies businesses are using to offset rising costs, such as automation, process redesign and supply diversification. 3. The implications of price increases on consumer behavior and how businesses are responding to maintain consumer loyalty. Connect with our experts on LinkedIn: Claire Davies: https://www.linkedin.com/in/claire-davies-00145b8/ Rob Haslehurst: https://www.linkedin.com/in/haslehurst/ Emile Santos: https://www.linkedin.com/in/emile-santos-1820745/  Visit L.E.K. Consulting at https://www.lek.com/
2/7/202330 minutes
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Manufacturing Trends for US Industrial Equipment and Technology Companies

In the United States, companies within the manufacturing industry are currently dealing with an unprecedented confluence of challenges. To understand how they’re addressing these challenges and planning for the future, L.E.K. Consulting surveyed some 160 U.S. industrial equipment and technology company executives and conducted in-depth interviews with the most senior survey participants.In this episode, we invite Eric Navales, Matt Wayne, and Alex Rogalski, all Managing Directors and Partners in L.E.K. Consulting's Boston office, to discuss these challenges and planned strategies.Connect with our experts on LinkedIn:Eric Navales: https://www.linkedin.com/in/ericnavales/Matt Wayne: https://www.linkedin.com/in/matthewwayne/Alex Rogalski: https://www.linkedin.com/in/alex-rogalski-175a5849/ Visit L.E.K. Consulting at https://www.lek.com/
1/26/202317 minutes, 17 seconds
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Finding Building Product Categories with Sustainability Growth Potential

When you hear the term “Sustainability,” what comes to mind?Even today, the construction industry continues to thrive. And as the world continues to develop, consumers are becoming more aware of sustainability and, thus, are prioritizing energy-efficient solutions to produce better homes.However, there is a lot to consider when selecting products and materials to reduce emissions. With that in mind, which materials are the most effective when reducing emissions? And what are companies doing to address sustainability? In this episode, we welcome two managing directors to discuss this topic.Connect with our experts on LinkedIn:Paul Bromfield: https://www.linkedin.com/in/paulbromfield/Tim O'Neil:  https://www.linkedin.com/in/tim-oneil-53ba468/ Visit L.E.K. Consulting at https://www.lek.com/
1/16/202317 minutes, 2 seconds
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Psychedelic Drugs in Healthcare

Psychedelics are set to become the next major innovation in mental healthcare. Despite the large flow of investment into this area, the development of psychedelic drugs is not without its hurdles. In this episode, we’ll get an introduction to the challenges surrounding the development of psychedelic drugs for mental healthcare, including clinical trial design, manufacture and commercialization. Participants in this episode are Adrienne Rivlin and Andre Valente, partners in L.E.K. Consulting’s London Office, and guest Tom McDonald, from Clerkenwell Health.Connect with our experts on LinkedIn: Adrienne Rivlin: https://www.linkedin.com/in/adriennerivlin/Andre Valente: https://www.linkedin.com/in/anvalente/Tom McDonald: https://www.linkedin.com/in/tom-mcdonald-aba3a318/ Visit L.E.K. Consulting at https://www.lek.com/
12/20/202238 minutes, 3 seconds
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Illuminating a Path for Beauty

Consumers who are concerned about what they are putting into their bodies have similar concerns about what they are putting onto their bodies. In this episode, we are going to take a look at recent food trends that are now converging in the beauty industry. The rising importance of product label ingredients Specific health attributes On-the-go customers value convenience This episode will explore each of these areas in greater detail, providing examples of how beauty companies are responding. In this episode, we welcome Maria Steingoltz, Alison Schilling, and Anna Ondik to discuss "Illuminating a Path for Beauty".Connect with our experts on LinkedIn:Maria Steingoltz: https://www.linkedin.com/in/mariasteingoltz/Alison Schilling: https://www.linkedin.com/in/alison-schilling/Anna Ondik: https://www.linkedin.com/in/anna-ondik-464a4b13/ Visit L.E.K. Consulting at https://www.lek.com/
12/6/202214 minutes, 37 seconds
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Inflation Is Here to Stay – Businesses Need to Reinforce Their Resilience With Best Practices

Three decades of historically low inflation have left many businesses without the experience or capabilities to navigate the changing economic paradigm. In recent months gas, wheat, corn, and other essential food ingredients have risen by over 100%. Key manufacturing commodities have fared a little better with copper, aluminium, and others experiencing increases of over 60%. Add in demands for wage increases across the globe, and it is hard to imagine any business avoiding today’s inflationary pressures.In today's episode Aubry Pierre, Partner in L.E.K. Consulting's London office, talks with both Jean-Philippe Grosmaitre - Partner in L.E.K. Consulting's Paris office and Claudio Molinaro - Partner in L.E.K. Consulting's Paris office. The three discuss the causes of today's rapidly rising costs, the impact on business, and how winning companies are using key levers to thrive despite inflationary pressures.Connect with our experts on LinkedIn:Aubry Pierre https://www.linkedin.com/in/aubrypierre/Jean-Philippe Grosmaitre https://www.linkedin.com/in/jean-philippe-grosmaitre-aa7aa9/Claudio Molinaro https://www.linkedin.com/in/claudio-molinaro-93a282/ Visit L.E.K. Consulting at https://www.lek.com/
11/28/202217 minutes, 55 seconds
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The Emergence of Consumer Retailers in the Healthcare Sector

Rapid changes in the health and wellness marketplace are being driven by evolving consumer needs, new product innovation, and competition from new entrants in this market.In today's episode, Noor Abdel-Samed, Joe Johnson, Todd Clark, and Kevin Grabenstatter discuss the new and effective strategies needed to make the difference between survival and success in the Health and Wellness space.Connect with our experts on LinkedIn:Noor Abdel-Samed https://www.linkedin.com/in/noorabdelsamed/Joe Johnson https://www.linkedin.com/in/josephjohnsonlek/Todd Clark https://www.linkedin.com/in/toddclarklek/Kevin Grabenstatter https://www.linkedin.com/in/kgrabenstatter/ Visit L.E.K. Consulting at https://www.lek.com/
11/14/202215 minutes, 18 seconds
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Women's Health and FemTech Trends

The Women’s Health space is currently firmly in the spotlight and undergoing deep transformation, spurred by ‘FemTech’ entrants that are innovating on traditional standards of care, through new medical devices, care delivery models, and community-building platforms that are often digitally enabled.Traditionally, women’s health has been a highly underserved area within healthcare due to endemic issues in healthcare delivery and research – for example, the CDC reported maternal mortality rates in the US continue to increase, particularly among BIPOC women, and late-stage clinical trials were only mandated to include valid analyses by gender as of 2017.FemTech offerings are directly improving upon traditionally unmet, highly important needs within women’s health including greater care access, better therapeutic efficacy, enhanced information curation, and holistic mental health support. For the first time, services and solutions are being developed to specifically cater to women’s unique needs.In this episode, both Sheila Shah, Managing Director of L.E.K.’s Consulting office in Chicago, and Candace Nagaraja, Engagement Manager of L.E.K. Consulting’s MedTech practice, profile four FemTech companies and discuss how they are delivering on the unmet needs within women’s health - and how their business models poise them to drive sustained change moving forward. We hope this session helps shine light on some of the really fascinating innovations occurring in the Women’s Health space and others can be further inspired to join us in this cause towards improving female health.Connect with our experts on LinkedIn:Sheila Shah https://www.linkedin.com/in/sheilashah/Candace (Tkac) Nagaraja https://www.linkedin.com/in/candace-nagaraja/ Visit L.E.K. Consulting at https://www.lek.com/
10/24/202223 minutes, 26 seconds
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Category Blurring Forcing Leading Beverage Manufacturers to Evolve Their Business Models

Recent partnerships between alcoholic and non-alcoholic beverage producers have bridged across traditional category lines.Traditionally there was a divide between non-alcoholic beverage producers dipping their toes in alcoholic beverages and vice versa, but that barrier has begun to erode and largely break down over the past 1-2 years due to shifts in consumer demand.Today we discuss how the blurring of beverage categories is forcing leading beverage manufacturers to evolve their business models.Topics discussed: How recent partnerships between alcoholic and non-alcoholic beverage producers have bridged across traditional category lines What motivates beverage producers to explore expanding into non-alcoholic categories The driving forces behind the expansion on the non-alcoholic beverage side Challenges non-alcoholic beverage companies need to manage as they expand into bev-alc What drives beverage producers' different paths to enter the bev-alc space Which producers are participating in this recent category blurring and if they facing any challenges in evolving their business models The long-term implications are for these trends Connect with our experts on LinkedIn:Claire Davies https://www.linkedin.com/in/claire-davies-00145b8/Rob Wilson https://www.linkedin.com/in/robertwilsonlek/Charles Meade https://www.linkedin.com/in/charlesmeade/ Visit L.E.K. Consulting at https://www.lek.com/
9/2/202232 minutes, 30 seconds
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Unlocking Corporate Success Through Sustainability

Defining an effective sustainability strategy is the new key to corporate success.Join the team from the L.E.K. Sustainability Centre of Excellence for a Q&A session to learn about the findings from L.E.K.'s Global Corporate Sustainability Survey, and discover how placing sustainability at the heart of strategy, and ensuring leadership are aligned behind your sustainability vision could be the secret to long-term growth for your organisation.Join John, Kathryn and David as they discuss the results of the survey and also answer your questions.You will learn about key issues and how consultants can help, including: Strategic alignment A seat at the boardroom table Balancing short and long-term priorities Setting the right KPIs Aligning incentives Download the 2022 L.E.K. Global Corporate Sustainability Report here:https://info.lek.com/sustainability-reportConnect with our experts on LinkedIn:David Titus https://www.linkedin.com/in/davidtituslek/John Goddard https://www.linkedin.com/in/johnigoddard/Kathryn Robertson Arrebola https://www.linkedin.com/in/kathrynrobertsonarrebola/ Visit L.E.K. Consulting at https://www.lek.com/
8/8/202255 minutes, 25 seconds
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Looking Ahead in US Healthcare Services: Key Trends Impacting the Industry

Already exceeding more than $4 trillion annually, U.S. healthcare spending continues to grow faster than the rate of inflation. Healthcare providers and other stakeholders have been challenged as never before to find ways to meet care needs for a nation experiencing an ongoing pandemic, as well as manage unprecedented workforce shortages.A wave of unconventional dealmaking has seen traditional healthcare players expand their offerings even as nontraditional companies enter the space.Today’s episode will cover 5 key areas: Unprecedented staff shortages Rise in unconventional partnerships and acquisitions Increased adoption of value-based care beyond primary care Continued growth in home- and virtual-based models Adoption of real-time clinical data solutions Today we are joined by Wiley Bell, Andrew Garibaldi, Joseph Johnson, and Andrew Kadar to discuss how Key Healthcare Services are impacting the industry. Visit L.E.K. Consulting at https://www.lek.com/
6/14/202215 minutes, 37 seconds
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A Look at How Manufacturers Are Surviving

Manufacturing is never simple, but it’s rarely been as hard as it was in 2021. The year began with optimism as COVID-19 vaccines became widely available in the U.S.; people began returning to more-normal lives and economic activity rose.That optimism was short-lived as the stresses of the past two years ravaged the supply chain-denying automakers and consumer electronics makers the chips needed to finish products, delaying arrivals of products from overseas as ships waited to unload goods at overcrowded ports, and forcing consumers to select Option B, C or D when their first choices weren’t available.In early 2022, IndustryWeek and L.E.K. Consulting partnered together to survey manufacturers to ask how they’re doing it all.  The results are available in a research report, and today’s episode will cover 4 themes from the broader findings: Labor shortages Supply chain risks and rising input costs Rising shipping and warehouse costs Technology investments Today we are joined by Eric Navales and Darren Perry to look at how manufacturers are surviving. Visit L.E.K. Consulting at https://www.lek.com/
6/8/202217 minutes, 50 seconds
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Europe’s Debt Collection Managers Must Respond to New Tech - Led Competitors

Outsourcing the collection of defaulted unsecured consumer debt from lending, insurance, utilities, and telecoms is a well-established industry in Europe.But the industry is on the cusp of disruption. New tech-based collections firms have emerged in Europe in the last few years and built increasingly attractive, viable businesses off the back of the internet-based products and digital services explosion.In this episode, we discuss the current market and key considerations for the incumbent debt management firms and industry investors to think about as they appraise their strategies in response to the rise of the challenger brands. Today we are joined by LEK partners Eilert Hinrichs and Peter Ward. Visit L.E.K. Consulting at https://www.lek.com/
6/8/202210 minutes, 47 seconds
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Managing Methane Emissions in the Energy Sector

Methane emissions are heavily concentrated in oil and gas, which has prompted changes in upstream processes and investment in new technologies.In this episode, we discuss the size of the problem that methane emissions present in the oil and gas sector. We discuss measures that companies are taking to account for managing today's methane emissions as well as the challenges in reduction.Finally, we'll cover where there are opportunities for investing in the market.Today, you will be hearing from Franco Ciulla, Nilesh Dayal, and Amar Gujral, all Managing Directors in our L.E.K. Consulting Houston office. They all specialize in Energy and Decarbonization and will give you their insights here on The Insight Exchange. Visit L.E.K. Consulting at https://www.lek.com/
5/17/202222 minutes, 25 seconds
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Trends That are Driving Digital Innovation in Insurance

The insurance industry isn’t known for its early embrace of technology, however, that is changing. We are going to take a look at three market trends that are prompting the industry to make a change.Today, in this episode, we welcome Gigi Wong, Alex Evans, and Noor Abdel-Samed from L.E.K. Consulting to discuss three of the areas seeing a large impact. Visit L.E.K. Consulting at https://www.lek.com/
5/2/202217 minutes, 44 seconds
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Breaking the Mold of Your Typical Insurance Model with Joyn Insurance

The insurance industry isn’t known for its early embrace of technology. As the industry continuously faces enormous challenges, technology is driving change. In this episode, we’ll discuss how a U.S. InsurTech CEO founded her startup business as she takes us through the journey of successfully breaking the mold of a typical insurance model. You will hear from Joyn Insurance CEO and co-founder Seraina Macia. Your host for this episode is L.E.K. Consulting’s Justin Balcombe. Justin co-leads L.E.K.’s Insurance practice and has over three decades of experience in the insurance industry. Visit L.E.K. Consulting at https://www.lek.com/
4/18/202236 minutes, 26 seconds
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Building Networks to Address Social Determinants of Health

When it comes to improving patient care, Social Determinants of Health (SDOH) solutions continue to be top of mind as the pandemic continues to grip the world. Healthcare organizations all over the US continue to grapple with ways to extend the care of patients beyond the walls of clinics and hospitals. In this episode, we hear from Matt Sabbatino, Managing Director in L.E.K. Consulting’s Healthcare Services practice. He provides insights into what has happened with SDOH services during the pandemic and what the outlook is for the future. Visit L.E.K. Consulting at https://www.lek.com/
4/4/202219 minutes, 23 seconds
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Plant-Based and Cell-Based Protein Boom: Opportunities Across the F&B Value Chain

As a substitute for animal meat and dairy products, the evolution of plant-based protein has been rapid. Two years ago, the prevailing question about the category was “Will it last?” Today, the questions for many companies and investors are both “How big can it be?” and “How do we participate in this space?” In this episode, we’ll discuss how companies participating in the plant-based protein revolution are focused on product improvements. You’ll gain insights into how the momentum in this space presents multiple opportunities for companies and investors. You'll hear from the following L.E.K. Managing Directors: Jen Wu, a member of the firm's Retail and Consumer Products practice, where she has deep expertise in food and beverage growth strategies and M&A Rob Wilson, who specializes in L.E.K.'s Consumer Products sector with a more specific focus on the Food and Beverage practice Maria Steingoltz, Head of L.E.K. Consulting’s Chicago office; she works in the retail consumer sector with a special focus in food and beverage, as well as beauty and personal care Visit L.E.K. Consulting at https://www.lek.com/
3/14/202214 minutes, 23 seconds
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Post-Acute and Hospice Care

The confluence of several key trends in U.S. healthcare, including an aging population, shifts away from inpatient care, and a rise in healthcare consumerism has led to an increased emphasis on post-acute care, particularly care that permits aging in place.In this episode, we’ll get insights regarding opportunities for health systems and investors within post-acute and end-of-life care from both Kevin Grabenstatter, Managing Director and Partner in L.E.K. Consulting’s San Francisco office and Rozy Vig, Principal in L.E.K.'s Healthcare Practice. Visit L.E.K. Consulting at https://www.lek.com/
3/10/202218 minutes, 40 seconds
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For Packaging Industry, Brand Owner Challenges are a Path to Opportunity

The consumer packaged goods (CPG) industry faced several major challenges in 2021. However, the industry seems to be weathering the COVID-19 pandemic, and CPG companies’ spend on packaging is no exception — with spending on packaging continuing to increase in line with long-term trends across a range of brand product categories.To better understand how brand owners' packaging needs are evolving — and the implications for the industry and investors — L.E.K. Consulting conducted its fourth annual brand owner packaging study in the summer of 2021.In this episode, L.E.K. Partners Thilo Henkes and Jeff Cloetingh discuss some of the insights that were revealed.If you would like to learn more or request access to the full 2021 Brand Owner Packaging Study, please contact us at [email protected] L.E.K. Consulting's Executive Insights for more.  Visit L.E.K. Consulting at https://www.lek.com/
1/14/202221 minutes, 18 seconds
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Consumer Lending: COVID-19 Recovery Opportunities

The COVID-19 pandemic has ushered in a series of fundamental challenges to the U.S. economy. Like the great financial crisis of 2007-08, it has reshaped the landscape of consumer lending, but in a very different way. During the COVID-19 pandemic, individuals have curtailed their spending amid layoffs, while the federal government has injected billions of dollars back into the economy in the form of stimulus checks. Ecommerce was a key beneficiary, and it looks like newly established purchase pathways are here to stay.In this episode, we discuss COVID-19 Recovery Opportunities in Consumer Lending with our panel of expert consultants. We hear from Robert Haslehurst, Managing Director with a focus within LEK’s Retail and Consumer Products practices. Also, Peter Ward, an LEK Partner focused on corporate strategy development who has worked on a diverse set of consulting projects across the technology, financial service, and consumer product industries.Follow this link to download the detailed Executive Insights from this conversation. Visit L.E.K. Consulting at https://www.lek.com/
1/14/202227 minutes, 25 seconds