Anna Glynn is a sales leadership specialist with a wealth of expertise in navigating the constantly evolving landscape of sales. Anna's new book, Strong, delivers evidence-based strategies to empower sales professionals and their teams with the knowledge they need to succeed. Anna shares her journey from selling homemade goods as an 8-year-old to becoming a sales professional in the corporate sector. She emphasizes the importance of mindset and toolset in achieving success in sales, highlighting the significance of resilience, optimism, and strong networks. Key Topics 1. Sales Success Factors - Emphasis on off-field factors such as mindset and toolset - Importance of resilience, optimism, and strong networks - Connecting with purpose as a motivating driver - Building and maintaining quality relationships for support and growth - Practical strategies for nurturing resilience and an optimistic mindset in sales teams 2. Leadership and Team Management - Fostering engagement and satisfaction to create thriving sales cultures - Importance of leadership in driving team performance and organizational success - Strategies for hiring and retaining motivated and autonomous sales staff - Creating supportive environments to help sales teams thrive during challenging times 3. Influence and Persuasion in Sales - Repositioning influence and persuasion as offering valuable solutions - Understanding and addressing customer needs and challenges - Nurturing prospects and converting relationships into sales - Strategies for closing deals and maximizing sales opportunities 4. Strong: Anna Glynn's Book - Background on the genesis of "Strong" and its focus on sales leadership strategies - Information about the book and where it can be found. Time-stamped overview 00:00 Success in sales comes from off-field factors. 04:10 Sales success: optimistic mindset, strong networks, purpose. 09:42 Sales teams face increasing challenges, need support. 13:41 Traits of optimists: positive, proactive, grateful. 16:45 Influencing customers by offering helpful products/services. 20:59 Maximize client nurturing for successful, easier sales. 25:28 Developed strong leadership through positive psychology exploration. 27:14 Identifying gaps and supporting sales teams effectively. Learn more about your ad choices. Visit megaphone.fm/adchoices

Richard Turner is a renowned Australian entrepreneur, innovator and business leader. He’s a former Australian Entrepreneur of the Year and the founder of several billion-dollar companies. When it comes to entrepreneurship, Richard is an expert. He’s a specialist in re-invention and industry disruption. He is passionate about sustainability and wants to assist businesses in achieving their purpose and potential. He’s the author of The Essential Entrepreneur, and if you want sound advice on the fundamentals of business success, Richard should be your go-to. Learn more about your ad choices. Visit megaphone.fm/adchoices

Are you tired of wasting money on marketing that doesn’t work? You’re not alone. Fortunately, this week’s guest, Amy Miocevich, has the answer. Amy is a sought-after marketing expert, founder of Lumos Agency and the author of The Very Good Marketing Guide. On this episode, Amy shares her advice on building your marketing strategy, turning strangers into loyal superfans, and identifying and overcoming bottlenecks in your business. She reveals the importance of prioritising consistency and relationship-building to maximise the value of customers, and also explains why you should always position the customer as the hero. Tune in to learn how to apply these easy marketing strategies to your own business. Episode notes: [02:24] The biggest marketing mistake small businesses make [04:42] Understanding the linear journey from stranger to superfan [08:06] Building your marketing strategy into day-to-day business [10:42] Choosing the right marketing professional – questions to ask [13:46] Measuring marketing success – it’s NOT all about sales [17:52] How much of your budget should you spend on marketing? [20:12] Identifying bottlenecks that are letting your marketing down [23:54] Consistency over exceptional: The key to success [28:00] The power of positioning your customer as the hero [32:52] Strategies for turning strangers into superfans for consistent action. [25:26] Creating a fortress around time is key for productivity. [28:43] Struggling to disconnect and focus? You might be a control freak. [32:22] Setting the right conditions for peak productivity. [36:06] Invest in yourself: the final piece of the procrastination puzzle. Learn more about your ad choices. Visit megaphone.fm/adchoices

If you’re ready to make the shift from procrastinator to productive force to be reckoned with, listen up. Sam Tornatore is a performance coach, neuro change practitioner and productivity expert who has been helping business owners and professionals overcome procrastination and achieve their biggest goals for 20 years. In this episode, Sam unpacks the causes of procrastination, from common fears to outdated belief systems, and shares his best advice to overcome them. He reveals his top tips for reaching peak productivity and the power of investing in yourself to create the success you wish for. Tune in to find out how to identify your own causes for procrastination and the steps to take to kick procrastination to the kerb. Topics covered in this podcast episode: 1. Identifying procrastination Procrastination robs us of our right to be excellent Awareness to action - the keys to overcoming procrastination Reasons we procrastinate and signs to watch out for Common fears and stepping out of the comfort zones they create Overcoming our inability to take action, making excuses and blaming others. 2. The power of investing in yourself and pursuing passions Putting yourself first is necessary for success – treat yourself like a VIP and others will too Building self-awareness, taking responsibility and changing your narrative The importance aligning goals to your core values - Passion cannot be imposed on us by others How to identify and eliminate limiting belief systems and fears 3. Goal-setting and productivity The power of rewards for consistent action - not just achievements Avoid setting overwhelming goals - how do you eat an elephant? Guarding your time - setting conditions for uninterrupted work increases productivity How to create a distraction-free environment to achieve maximum productivity Episode timestamps [02:45] Procrastination root causes – what’s stopping you from taking action? [06:52] Awareness stops procrastination; excuses are warning signs. [09:08] Common fears that cause procrastination. [12:32] Changing the narrative and challenging childhood belief systems. [17:36] Identifying your passion is imperative to caring about goals. [20:57] The power of breaking down goals + rewards for consistent action. [25:26] Creating a fortress around time is key for productivity. [28:43] Struggling to disconnect and focus? You might be a control freak. [32:22] Setting the right conditions for peak productivity. [36:06] Invest in yourself: the final piece of the procrastination puzzle. Learn more about your ad choices. Visit megaphone.fm/adchoices

Natasha McNamara is a vocal coach and communication specialist who assists everyone from politicians and CEOs to business leaders and small business owners to communicate more effectively. Whether it’s tackling a difficult conversation, learning how to present with more confidence or understanding the importance of active listening … Tash has can teach you the communication skills you need to succeed. Now he shares some of her secrets … Episode notes In this episode Natasha unpacks: How the pandemic has impacted our communication skills (1m30s) The importance of active listening and soft skills (5m10s) Presentation skills – preparation + storytelling (7m50s) Difficult conversations – creating a safe space (13m40s) Tips to become a more active listener (19m30s) The power of building rapport (23m) Learn more about your ad choices. Visit megaphone.fm/adchoices

What Debbie O’Connor doesn’t know about brand building isn’t worth mentioning. As the author of Brand Magic - How to Build a Brand with Personality, Debbie understands just what it takes to create a brand that customers connect with – and let’s say it’s more than simply getting creative with a logo. Debbie has over twenty years of experience working with businesses helping them to create beloved brands, and her creative agency White River Designs is one of the most awarded in Australia. If you want to find out how to make branding or brand building a foundation of your business, then listen up, as Debbie has some incredible advice to share that could help you take your business next level. Learn more about your ad choices. Visit megaphone.fm/adchoices

Steve McKnight is an expert when it comes to personal finance and money management. He’s a self-made multi-millionaire, real estate mogul and a financial educator. He joins us to share insider tips from his book Money Magnet and gives us valuable insights into attracting money, building wealth, and creating a purpose-driven financial future. Key Topics Mindset and Attracting Money ·     Attracting money as a learnable skill ·     Insider tips from Steve's book "Money Magnet" ·     Influence of childhood experiences with money on financial habits ·     Contrast between parents’ financial habits and their effect on Steve's mindset ·     Importance of having money conversations in relationships ·     The possibility of changing one's money mindset and seeking help to do so Real Estate and Wealth Creation ·     Early investment experience with term deposit and first investment property in 1999 ·     Challenges of property investment and the need for new real estate buying tactics ·     Viewing real estate as a means of creating wealth rather than the only option ·     Importance of investing in what is understood and managing finances ·     Acquiring skills to increase returns without higher risks ·     Emphasizing accountability to avoid indulgent spending and financial traps Financial Vision and Habits ·     Inheritance of parents' financial DNA and its impact on financial habits ·     Money as a tool with a purpose, rather than just accumulating wealth ·     The significance of delayed gratification and discipline in achieving financial goals ·     Influence of consumer-driven society and social media on spending habits ·     Perils of debt and the need to develop better money habits ·     Shifting from survival to significance and casting a vision for a new financial future ·     Formula for wealth creation and McKnight's advice on mastering financial skills and passing on knowledge Philanthropy and Legacy ·     The importance of not letting wealth stem from insecurity or the need to impress others ·     Concept of two mountains: survival and significance ·     Poor money habits to avoid ·     The significance of philanthropy and the organization Tree Change in that regard ·     Advices on property investments and McKnight's top three investing tips Timestamped overview 00:00 Attracting money and wealth. 03:32 Started with term deposit, now property expert. 08:42 Wealth can stem from insecurity and desire. 12:09 Living without vision, purpose - invest for the future. 15:02 Wealth creation formula lies in spending, investing, and returns. 17:40 3 tips: Measure and learn to multiply money. 22:22 Influencers shape our desires consider long-term impact. 24:57 Debt can lead to financial disempowerment. 27:14 Passionate about creating native forests for eco-restoration. Learn more about your ad choices. Visit megaphone.fm/adchoices

Friska Wirya is a change management expert who helps big businesses implement change to tackle the future of work. However, her strategies are equally applicable to small businesses. Friska joins us to share her insights on how you can prepare your business to face the challenges of the future. Join us as we discuss the background of change management, the importance of embracing change, and practical ways to overcome resistance. Get ready to transform your business and step into the future with Friska Wirya on Flying Solo. Key topics covered Change Management for Small Businesses - The human-centered nature of change management makes it applicable to businesses of all sizes - Tools, techniques, and strategies in change management remain the same regardless of the company's size - Importance of influencing people to feel psychologically safe and cultivating innovation and growth in businesses Understanding Resistance to Change - People naturally resist change due to fear of losing power, prestige, protection, performance, pay, or position - The importance of recognizing which specific "P" employees may feel under threat about - Overcoming resistance through education, co-creation, and involvement of employees in shaping the change Importance of Co-Creation in Change Management - The value of having employees contribute to shaping change, increasing their support and engagement - Comparison to the Ferrari sales experience, where customers are more likely to make a purchase after customizing their car - Giving people a chance to have "skin in the game" reduces resistance and increases commitment to the change process Continual Process of Change Management - Change management is an ongoing process and not a one-time event - The initial consultation is just the beginning, and businesses should recognize the need for ongoing change and adaptation - Importance of effectively managing change to prevent regression and stay future-fit in the dynamic business environment. Time stamped oveerview [00:01:41] Interest in change management sparked unfulfilled career. [00:05:45] AI threatens jobs, performance management and involvement. [00:09:40] Encourage continuous learning, leaders and communication. [00:12:25] Preempt customer needs, stress test approaches, adapt. [00:16:46] Training, support, coaching, transparency, celebration boost change. [00:20:37] Seek expert support, upskill, test ideas, minimize failure, be future fit: Alvin Toffler's quote emphasizes the importance of learning, relearning, and unlearning behaviors that no longer serve us. [00:22:07] Reflect on goals, assess behaviors, achieve success. Learn more about your ad choices. Visit megaphone.fm/adchoices

Are you desperate for some ‘clean air’ and room to focus on management, innovation and entering new markets for your small business? On this episode of Flying Solo, business mentor and author of the new book, Business by Design, Chris Green delves into the importance of prioritising where business owners and leaders spend their time in order to create effective business systems and build capacity for growth. Tune in to learn about delegating tasks to free up leaders to focus on company growth, and his best tips to take your business from overwhelming and chaotic to scalable and rewarding. Topics covered in this podcast episode In this episode, Chris unpacks: 1. Building a transition mindset to play a long-term game Leadership pitfalls - ways to focus on improvement Prioritising business owners' time to focus on growth and building capacity Rewriting your job description What should CEOs and business owners be focusing on? 2. Creating systems to build your business How to enhance team alignment and success Capturing knowledge to empower your team Structure, skills, retention + career paths in small business 3. Leveraging teams' expertise The importance of establishing the right culture and strategy in a business Building the capacity of your people How a clear vision and direction for the business attracts the right skills Episode timestamps [01:08] Chris’ journey from law courts to pubs to consultant and author [03:42] Formulating a winning business strategy - a mindset shift for business owners [08:20] Common organisational mistakes for small business owners [10:21] The importance of a modernised operations manual [13:06] Stepping into a leadership role as a business owner [16:03] Why culture and strategy go hand in hand [19:46] Expanding your team as a sole trader [22:52] Goal-setting tips: Inspiration vs strategy [25:19] Business systems to help meet goals [27:05] The problem with ‘media’ statistics about small business Click here for full episode transcript. Host: Cec Busby Producer: Mikey Marren Guest: Chris Green – visit Chris' website or buy his book Learn more about your ad choices. Visit megaphone.fm/adchoices

As a small business owner, you may feel out of your depth when it comes to leading a team, but as we all know – teamwork makes the dream work! On this episode of Flying Solo, team performance expert and author of Teams That Swear By Each Other, Not At Each Other, Adrian Baillargeon, delves into the art and science of high-performing teams and explores how to build a strong and cohesive team that is aligned to the success of your business. Tune in for practical advice on the challenges of leadership for small business owners, tips for troubleshooting tricky team dynamics, and how to improve clarity, alignment and strong relationships amongst your employees. BONUS! And as an added bonus, Flying Solo listeners can score a FREE downloadable copy of Teams That Swear By Each Other, Not At Each Other for a limited time with the coupon code: swearbyflyingsolo. Head to teamsthatswear.com to redeem, but act quickly as the offer expires at midnight on Friday, 21 July! Topics covered in this podcast episode In this episode, Adrian uncovers: 1. The keys to team success The art and science of high performing teams Why relationships, clarity and alignment are crucial in teams Navigating team dynamics - roles, responsibilities and behaviours The difference between finite and infinite goals 2. Aligning your team’s purpose How to turn a shining, sinking or spinning team into a shining team Building strong relationships Addressing alignment and team issues The importance of sharing individual KPIs for team cohesion 3. How to be a better leader When to be a teacher, a director or an empowerer Intentional leadership - the cost of complacency Improving conversations and decision-making Episode timestamps [01:10] The hidden power of swearing in teams [04:30] The art and science of high performing teams [07:32] Roles and responsibilities: The importance of clarity [10:44] Building trust and a psychologically safe workplace [12:00] Team dynamics: Sinking, spinning, spiking or shining? [16:16] Problem-solving: How to help a spinning team shine [20:54] What ‘winning’ looks like: Finite vs infinite games [26:18] Leadership challenges: When to be a teacher, a director or an empowerer [28:21] Small business owners: Learning to be a leader [30:40] The cost of complacency in leadership Click here for full episode transcript. Learn more about your ad choices. Visit megaphone.fm/adchoices

If financial freedom feels like a pipe dream, this week’s guest is here to set you on the right track. Financial expert and author of Financially Fit Women, Amanda Thompson, joins us on the Flying Solo podcast to reveal the biggest hurdles to reaching financial wellbeing, and how to overcome them. Amanda shares invaluable tips and advice, from retirement planning and understanding superannuation, to investment opportunities and building better cash flow in your business. Tune in to find out how to become confident with your financial decisions and learn the money saving hacks that will allow you to have the money you need to live the life you want. Topics covered in this podcast episode In this episode, Amanda unpacks: 1. Simple steps to rewriting your own money story Knowledge-gathering is the key to getting started Taking small steps to build financial confidence Action plan for debt, investment, superannuation, cash flow and estate planning Aligning financial life with personal values for success 2. Key factors holding you back from financial literacy Understanding your money and personal motivations for business or financial success Taking a reality check on debt and credit Financial crisis hotlines and government-funded financial counselling services Impact of 'buy now pay later' schemes on lending capability 3. Practical budgeting tips Understanding superannuation and investments Gaining access to finance in business Online tools to help with financial planning Empowering women’s confidence in financial decision-making Episode timestamps [01:54] The importance of financial empowerment for women [05:32] Understanding your cash flow to strengthen your budget [08:36] Hurdles to women accessing business finance and how to overcome them [10:55] Building financial confidence in investment decisions [13:10] Why retirement planning from a young age matters + online tools to help [15:44] Understanding the debt trap – credit cards, payday loans + buy-now-pay-later schemes [18:20] Aligning financial goals to personal values = the key to success [21:36] Empowering women’s financial literacy – where to begin [25:03] How auditing your superannuation fund leads to financial confidence

Whether you're looking to buy a business or you're in the market to sell, today's guest has you covered. Kobi Simmat is a business coach, entrepreneur and the author of How To Build A Business Others Want To Buy. After successfully growing and selling his own businesses, he's learned some top tips every business owner should know. He joins us this week to share just what it takes to differentiate your business from its competitors and set it up for a successful sale. He delves into the tax implications and best timings for sale, plus explains the most common mistakes entrepreneurs make and what makes a business worth buying. Tune in to learn his top tips for buying or selling a business, and the importance of building an exit strategy into your business from the very beginning. Topics covered in this podcast episode In this episode, Kobi explores: 1. The financial implications of buying or selling a business Understanding the value of the business How to maximise profit post-sale Current market trends in business valuations - when is the best time to buy or sell? Why timing is everything and can depend on your age The problem with investor funding and raising capital 2. Navigating the negotiation process Protecting your interests - the importance of skilled advisors for optimal business sale Business valuations and market pricing: Strategies for selling in the current climate Tax considerations in business sales 3. Crafting the perfect exit strategy Importance of having an exit strategy and business continuity plan Ensuring financial stability and succession How to build a business with potential for future saleability Characteristics of ideal businesses for investment – why recurring revenue matters Overcoming the fear of rejection: Empowering small business owners in pricing Episode timestamps [02:21] Kobi’s journey to self-made entrepreneur. [05:12] The keys to a successful side hustle - repeatable and profitable [08:01] Forget fear of rejection - price is the simplest way to differentiate quality [12:25] About the book: How To Build A Business Others Want To Buy. [16:09] What makes a business worth buying? Metrics, profitability, recurring revenue [21:40] Common small business mistakes: avoiding tax, unprofitable expenses [26:02] Effective ways to market a business to attract the best potential buyers [28:12] What makes a business attractive to a potential buyer [31:43] Negotiating the right price when buying or selling a business [36:57] Timing and tax implications when selling a business – why your age matters [43:05] The problem with investor funding and raising capital

AI isn’t going anywhere, so this week, we're diving headfirst into the world of artificial intelligence and how it can revolutionise your life and business. Donna McGeorge, acclaimed productivity expert and author of the new book, ChatGPT Revolution: How to Simplify Your Life Admin with AI, explains how ChatGPT and other AI tools can save you time, help you stress less and put an end to repetitive tasks. If you want to inject some creative spark back into your business and life, tune in for Donna’s practical tips, fun ideas and invaluable insights. Topics covered in this podcast episode In this episode, Donna unpacks: 1. Helpful ways to use AI chatbots like ChatGPT in business and life Delegating repetitive or standardised written communications such as job ads, role summaries, emails, etc. Delegating time-consuming business admin tasks such as data entry, business manual updates, etc. Personal inquiries such as meal plans and family entertainment ideas Boosting creativity - crafting email and customer responses, articles and more The difference between GPT-3 and GPT-4 2. Crafting excellent prompts for better AI output The quality of AI output improves with detailed prompts Output quality can vary due to logic, predictability and probability ChatGPT is not Google - have a conversation to train your chatbot! How feedback improves the AI assistant's response The three Ps of effective prompts: perspective, purpose and personality AI requires human input such as fact-checking and editing for best outcomes 3. Common fears and concerns about AI Job displacement: Why AI is predicted to create more jobs than it takes Combatting misinformation: AI output requires human interaction for factual results Managing security concerns: What you should not share with chatbots Inadequate AI-generated responses: Why you shouldn't give up Episode timestamps [01:07] About the book, ChatGPT Revolution: How to Simplify Your Life Admin with AI [03:53] Improving small business productivity with AI [06:48] The importance of crafting effective prompts for correct output [11:20] AI vs human admin: Better out comes together [13:20] Repetitive business and life admin tasks perfect for AI assistance [17:12] Job displacement – should we be worried about AI? [18:21] Common chatbot mistakes people make [19:50] The three Ps of great prompts: Perspective, Purpose, Personality [23:03] “An extraordinary thought-partner”: Using AI for creativity boosting [24:10] ChatGPT data limitations: GPT-3 vs GPT-4

If you’re ready to make the shift from procrastinator to productive force to be reckoned with, listen up. Sam Tornatore is a performance coach, neuro change practitioner and productivity expert who has been helping business owners and professionals overcome procrastination and achieve their biggest goals for 20 years. In this episode, Sam unpacks the causes of procrastination, from common fears to outdated belief systems, and shares his best advice to overcome them. He reveals his top tips for reaching peak productivity and the power of investing in yourself to create the success you wish for. Tune in to find out how to identify your own causes for procrastination and the steps to take to kick procrastination to the kerb. Topics covered in this podcast episode: 1. Identifying procrastination Procrastination robs us of our right to be excellent Awareness to action - the keys to overcoming procrastination Reasons we procrastinate and signs to watch out for Common fears and stepping out of the comfort zones they create Overcoming our inability to take action, making excuses and blaming others. 2. The power of investing in yourself and pursuing passions Putting yourself first is necessary for success – treat yourself like a VIP and others will too Building self-awareness, taking responsibility and changing your narrative The importance aligning goals to your core values - Passion cannot be imposed on us by others How to identify and eliminate limiting belief systems and fears 3. Goal-setting and productivity The power of rewards for consistent action - not just achievements Avoid setting overwhelming goals - how do you eat an elephant? Guarding your time - setting conditions for uninterrupted work increases productivity How to create a distraction-free environment to achieve maximum productivity Episode timestamps [02:45] Procrastination root causes – what’s stopping you from taking action? [06:52] Awareness stops procrastination; excuses are warning signs. [09:08] Common fears that cause procrastination. [12:32] Changing the narrative and challenging childhood belief systems. [17:36] Identifying your passion is imperative to caring about goals. [20:57] The power of breaking down goals + rewards for consistent action. [25:26] Creating a fortress around time is key for productivity. [28:43] Struggling to disconnect and focus? You might be a control freak. [32:22] Setting the right conditions for peak productivity. [36:06] Invest in yourself: the final piece of the procrastination puzzle.

Could your customer service culture use a boost? Monique Richardson is the author of They Serve Like We Lead and a service expert who has spent decades helping businesses big and small deliver exemplary customer service. On this episode, Monique reveals the alarming increase in customer abuse and aggression since COVID and shares the importance of having clearly defined policies to address it. She also discusses how organisations can improve their service levels and the practical application of servant leadership to drive success. We touch on the role of service leaders in organisations, the importance of making customer service a part of the culture, and how to recognise and motivate team members to deliver excellent customer service. Tune in to get valuable insights on how to improve your organisation's customer service and leadership. Topics covered in this podcast episode: 1: Handling customer aggression - 400% increase in customer abuse/aggression during and since COVID. - Clearly defined unacceptable customer conduct policy should be in place and communicated to customers and team members. - Safety and wellbeing of team members should be the top priority, and they should never be left wondering what to do - Induction training in an organisation should include an element of customer service. 2: Improving service levels in organisations - Mediocre service needs to be examined to understand why it is happening. - Poor service can be caused by factors such as lack of technology, training, standards or behaviours. - Understanding the reasons for low service levels and identifying solutions to elevate the service experience. - The servant leadership philosophy - serving first and leading second. - Organisations that have adopted servant leadership have shown profitability and business success. - The practical application of servant leadership can have positive impacts on people, organisations, culture and customer experience. 3: Characteristics of successful service leaders - The importance of self-awareness and the ability to identify strengths and weaknesses. - Service leadership involves both mindset and skills such as coaching, recognising good work, and providing feedback. - Leading by example is a crucial aspect of their leadership style and they have clear standards and expectations for their team. - Great service leaders are highly visible and provide coaching, feedback, recognition, and reinforcement to their team. - To provide the best customer experience, leaders should provide training and development opportunities, such as interpersonal skills or managing difficult customer behaviour. 4: Integrating customer service into organisational culture - Customer service should be integrated into daily team meetings and catch-ups, rather than being a one-off topic. - A culture of taking care of customers and employees is key to success. - The commitment to excellence and a focus on customers and employees must be unrelenting every single day to achieve desired outcomes. - The importance of collecting compliments and sharing positive feedback with the team to recognise good work and boost motivation. - Encouraging teams to share their own ideas on how to improve the customer experience, especially those on the front line who interact directly with customers. Episode notes [02:09] High tech, high touch plus empathy – the customer service holy grail. [04:17] Why leadership's impact on customer experience is crucial. [07:12] Practical roadmap for service leaders' and team improvement. [11:14] Customer service audit tips - analysing problems and pain points. [14:29] Complaint handling tips to improve your team’s confidence. [16:16] Increasing customer aggression since pandemic – keeping staff safe. [22:05] Improving customer service - capture complaints, share compliments. [23:53] The power of servant leadership: serving first, leading second. [26:34] Building a customer-first culture into day-to-day business.

Are you tired of wasting money on marketing that doesn’t work? You’re not alone. Fortunately, this week’s guest, Amy Miocevich, has the answer. Amy is a sought-after marketing expert, founder of Lumos Agency and the author of The Very Good Marketing Guide. On this episode, Amy shares her advice on building your marketing strategy, turning strangers into loyal superfans, and identifying and overcoming bottlenecks in your business. She reveals the importance of prioritising consistency and relationship-building to maximise the value of customers, and also explains why you should always position the customer as the hero. Tune in to learn how to apply these easy marketing strategies to your own business. Episode notes: [02:24] The biggest marketing mistake small businesses make [04:42] Understanding the linear journey from stranger to superfan [08:06] Building your marketing strategy into day-to-day business [10:42] Choosing the right marketing professional – questions to ask [13:46] Measuring marketing success – it’s NOT all about sales [17:52] How much of your budget should you spend on marketing? [20:12] Identifying bottlenecks that are letting your marketing down [23:54] Consistency over exceptional: The key to success [28:00] The power of positioning your customer as the hero [32:52] Strategies for turning strangers into superfans

If you want to crack seven figures and beyond, then having a strategy for growth is imperative, and today’s guest knows all about that. Jenny Stilwell is the author of The 7% Club: How to be one of the 7% of businesses that make it beyond $2M in turnover and she has helped hundreds of business owners through the challenges of growth. As a mentor to CEOs and as CEO of her own and others’ companies, she knows first-hand what it takes to grow a business. In this episode Jenny reveals the secrets to a sustainable business, her top tips for managing risk, and the role of culture and leadership in business success. Plus the blockers that might be inhibiting your growth! Episode notes: In this episode, Jenny unpacks: 2:30 – The bumpy road to burnout: How letting go can be the catalyst for change 7:00 – Honouring the value of your time to create a business you love 11:20 – How to avoid stalling at the million-dollar mark 15:20 – Quality over quantity – are all of your customers or clients worth it? 20:40 – “Go different, not harder”: How to grow beyond $2 million 25:30 – Empowering your people: Culture is the key to business growth 29:30 – Steps to cracking your first million-dollar profit

Jacqui Clarke is a seasoned business executive and personal wealth expert. With over three decades of experience helping high-net-worth individuals and business owners build and preserve their wealth, Jacqui joins us today, before launching her new book Stop Worrying About Money to share her insights on a range of financial topics. From practical advice on avoiding common money traps to tips on managing cash flow, reducing cost bases, and dealing with scope creep for small business owners, this episode offers valuable insights and actionable tips for listeners. Whether you're an individual looking to make smarter financial decisions or a small business owner looking to grow and thrive, Jacqui's expertise and experience can help guide you on your journey to financial success. Episode notes 02:39 - Learning about money at a young age 04:18 - 3 big money mistakes to avoid now 08:49 - Identifying behaviours: The key to saving and investing 10:07 - How scope creep and expense creep differ 12:56 - Supplementing income: Side hustles and saving goals 15:14 - The importance of building a financial network 18:45 - Blended families' unique relationship with money 23:57 - Managing financial realities for young adults 25:54 - Aligning payment cycles and strategic planning tips 27:28 - Record high business insolvencies in first quarter

On this episode of Flying Solo, we dive into the world of innovation and how it is crucial for businesses to embed innovation into their culture to succeed long term. Today's guest, Zoe Aitken, is an innovation and customer engagement expert with decades of experience. Zoe unpacks the importance of customer engagement, and prioritising customer needs as a platform for achieving business innovation. Join us as we explore the key habits, cultural aspects and processes involved in successful innovation and how you too can use an innovation mindset to see your business take flight. Episode notes:In this episode, Zoe explains: 01:27 - Why customer-centricity is the key to profitability and innovation 05:10 - How a curiosity mindset solves customer problems better 10:17 - The simple definition of innovation: Change that adds value 12:43 - Implementing everyday innovation in your business 15:23 - The power of quick customer feedback loops for building your business 17:37 - Why leadership alignment is crucial for innovation success 19:20 - Lessons learned from COVID-accelerated business innovation 22:51 - Real innovation requires habitual practice and customer conversations 25:31 – Data can only get you so far - why you need to experiment, test and learn

Today’s guest is Lauren Stokoe. Lauren is a Director at IP Australia. She’s an experienced product manager working across public and private sectors on digital transformations and the implementation of new products. She’s also the Venture Manager for Trade Mark ™ Checker. If you’ve ever considered trademarking your business IP, TM Checker is an AI-assisted tool created by IP Australia that makes it simple for small businesses to check trade mark availability and complete the application process in literally minutes. If you're curious about the ins and outs of Intellectual Property and trade marks and want to know more about how they can protect your business from competitors, then this episode is for you. Episode notes In this episode, Lauren unpacks: 1:10 – What is intellectual property and why it’s important to protect it 5:30 – Types of IP and trade mark protection for small businesses 6:55 – How to check a trade mark’s availability using IP Australia’s TM Checker 10:00 – How to apply for a trade mark with IP Australia 14:05 – Why have only 4% of Australian businesses registered a trade mark? 16:30 – Why would you need to trade mark your business? 18:00 – What you need to know about the patents process 19:15 – Enforcing a trade mark – disputes and examples 22:40 – What can be trade marked? 23:55 – Top tips for small businesses on registering trade marks and intellectual property 26:00 – Intellectual property in overseas markets – the Madrid Protocol 28:55 – The costs of trade marking your business *This podcast is intended to provide general information regarding intellectual property and does not constitute legal or professional advice. It is not intended to take the place of legal or professional advice and should not be relied upon as such.

Kate Toon is an award-winning entrepreneur, digital educator, SEO and copywriting consultant, coach, speaker, podcaster AND the best-selling author of Confessions of a Misfit Entrepreneur. She’s crafted a career as a digital mastermind while working from home and raising her son as a single mum. She about to jet off to Europe for a series of speaking engagements – she really is living the good life! But before she does she’s joining us to chat about her new book, Six Figures in School Hours – which is chock-full of valuable advice for how you can get over parent guilt, run a business and live a great life! Episode notes: 1:05 – Introduction to the new book, Six Figures in School Hours 3:20 – Starting a business and a family at the same time 7:04 – The 5 basics of running a business as a parent 10:45 – The power of mindset to eradicate parent guilt 14:30 – Why you shouldn’t compare yourself to others 18:10 – It takes a village to raise a child – and a business 19:30 – Getting your kids involved in your business 22:50 – Breaking out of inbuilt money mindsets 26:30 – Understanding your numbers + billable hours to reach money goals 30:20 – Understanding the value of your time – what are your priorities right now?

Milton Collins a man of many talents. He’s the former CEO of Federation Square, where he spent his days running the Transport Hotel Group. He’s headed up an importing and distribution business, and even spent time as the owner of a horse and cattle stud. He’s renowned for his business nous and is a sought-after and award-winning business coach and CX expert. Most recently he’s turned his hand to writing – and his new book, Delight, Disrupt Deliver, is chock-full of great advice for small business owners looking to create a great customer experience to attract more sales. Episode notes In this episode, Milton unpacks: 1:08 – Why customer experience is so important to business success 3:00 – First steps to a great customer experience 6:15 – Important customer service tips for eCommerce businesses 9:45 – Training your staff to be great at customer service 12:45 – Milton’s extensive business experience – what he’s learned 15:20 – How to utilise chatbots for customer interactions 17:35 – How to personalise the customer journey and convert first-time visitors 20:30 – Building strong customer/client relationships 23:05 – Practical examples for taking customer service to the next level 26:15 – Dealing with negative reviews and learning from mistakes 28:50 – How emotional intelligence training boosts customer experience 30:05 – Appreciating + rewarding repeat customers/clients 31:55 – Benefits of a customer relationship management system (CRM) 32:50 – Building the ‘wow’ factor into your customer interactions 34:00 – Why customer experience is all about trust 37:50 – Creating a customisable, personalised experience for each customer 40:35 – How solopreneurs can build customer loyalty and word of mouth referrals

Money! How to manage it, how to make the most of it, and how to attract more of it, are questions we’d all like answered and this week’s guest, Clare Wood, has some practical solutions.  Clare is a sought-after money mentor, author, speaker and CPA-qualified accountant who helps service-based businesses to scale. She also runs The Profit Academy, an online school created to help business owners increase their profits exponentially. When it comes to money management, Clare knows just what it takes to help business owners make more money and create a life of financial freedom and fun. Episode notes In this episode, Clare unpacks: 1:00 - From 2nd-gen numbers nerd to corporate finance 4:03 – Why helping small businesses make more money is her passion 8:44 – The basics of small business finance + key metrics to know 11:50 – The difference between profit and loss, cash flow + budget 13:55 – Cash flow tracking: Excel vs accounting software 17:40 – How to keep reaching your profit goals 19:10 – Why you DON’T have to tell your customers why you’re raising prices 22:20 – Understanding your money mindset – and how to change it 28:05 – The power of a growth mindset for entrepreneurs 29:05 – Sales strategies – growing your existing clients/customers 31:40 – Unlocking your money dreams and desires

While the idea of networking might set many of us a-quiver, our next guest is here to tell you it’s time you expand your horizons and take the leap. Shivani Gopal has spent the last six years perfecting successful mentoring programs for women in business via The Remarkable Woman. And in 2022 she pivoted her database of 25,000 women to a new digital mentor marketplace, Elladex. It’s  a super-app, which combines the latest in data-matching and machine learning technology to create tailored education programs for women at all professional levels. If you’ve yet to make mentoring and networking part of your life – Shivani is here to explain why it’s an essential part of business growth for all business owners. Episode notes In this episode Shivani unpacks: 1:50 – How being dismissed as ‘too young and pretty’ was a career catalyst 5:15 – The birth of the Elladex networking and mentoring platform 8:55 – Helping women invest in themselves for success 11:00 – The power of networking and mentoring for small and solo businesses 14:00 – How everyday learning helps you get ahead 16:40 – The importance of social interaction for isolated business owners 18:35 – Ditch the to-do list and make a ‘joy list’ instead 20:40 – What if your mentor is not a great fit? 24:35 – Addressing your weaknesses to play to your strengths 26:15 – Where to find mentors and networks in real life, not just online 28:05 – Top tips for making networking a success 32:10 – Why you should surround yourself with a community 35:45 – How to be the driver of your own success 38:20 – The truth about imposter syndrome 40:50 – How to reach out to a potential mentor or network connection

If you are struggling with exhaustion or overwhelm and wanna kiss that feeling goodbye, today's guest, Vesna Hrsto may have the answer. Vesna is a naturopath, executive wellbeing coach and mind-body peak performance specialist. Over the past decade, she's helped thousands of business owners improve their health and wellbeing so that they can do their greatest work and live a fulfilling life. Vesna joins us today to provide some fantastic advice on how to say bye-bye to burnout and hello to your best life. Episode notes: 1:15 – Vesna’s early naturopath business journey 2:00 – Hitting burnout as a young entrepreneur 5:07 – Tips to build resilience 7:42 – Taking control of your nutrition 9:10 – From naturopath to executive coach 10:33 – The power of the mind to overcome stress 13:40 – Balancing work and life 16:00 – What’s driving the epidemic of stress 18:30 – Early warning signs of burnout 21:15 – First steps to take if you’re burnt out 23:00 – The importance of good sleep 25:10 – Morning routine tips to start the day refreshed 27:00 – How hormone imbalances affect stress levels 28:45 – How to stop burnout recurring

We all know that keeping up with the latest marketing trends is a small business essential, and today’s guest has got you covered. Tom Willis is the chief marketing officer and co-founder of Lawpath. He’s also the founder of Marketing Trends – an agency that specialises in keeping the industry informed on the latest fads. And he’s spent most of the past decade helping upskill Australia’s marketers and business owners on digital marketing as a lecturer at General Assembly. He joins us today to reveal the must-know marketing trends of 2023 and his top tips for small business owners.

Jenn Donovan is a legend in the small business sector. She’s the host of a slew of brilliant small business podcasts – Stories from the Bush, Small Business Made Simple and Along the Murray as well as being the founder of Social Media and Marketing Australia. She also founded Buy from a Bush Business and is the cofounder of regional and rural business marketplace, spendwithus.com.au. But she’s not here to talk about any of that today. Today, Jenn will be giving us the lowdown on the findings of the Big Small Business Survey. Episode notes: 00:56 The idea behind the Big Small Business survey 03:12 How small business has changed since the pandemic 04:25 Initial findings from the survey 04:50 How to grow in the current economy 07:27 Small business and mental health challenges 11:26 Mental health and regional businesses 16:15 Money matters; regional versus city businesses 17:21 Small business and marketing spend 22:04 The impact of technology on business 28:39 Small business and cash flow challenges Want to learn more about the state of play of small biz? Download the report: https://bit.ly/SurveyReport2022

Téa Angelos is the founder and CEO of Smart Women Society (SWS), one of the world’s largest and fastest growing online education platforms helping a community of literally hundreds of thousands of women get smarter with their money, careers, wellbeing and love lives. She’s also the author of the new book, Smart Moves which dishes up actionable tools to help you navigate all areas of your life. She joins us today to share her top hacks for business and life. Episode notesIn this episode, Téa unpacks: 5:22 - Taking Smart Women Society from side hustle to full fledged business. 6:40 - How influencers helped grow the business 7:30 - Empowering women in business 9:07 - What international women’s day means 9:52 - The role of mentors and mentorship to success 10:50 - Writing Smart Moves 11:50 - Re-evaluating your life and career 12: 39 - Understanding your relationship with money 14:40 - The importance of why to goal-setting 15: 35 - Having an accountability buddy 16:47 - Understanding your money beliefs 18:27 - Communicating about money habits 20:27 - What to do if you are at a career stalemate 22:18 - When to make the leap from side hustler to business owner 25:07 - Managing burnout 27:15 - Letting go of control and outsourcing 30:46 - Take action … Messy action is better than no action!

If you’re feeling crazy-busy, stressed or overwhelmed then my next guest may be able to help. Melo Calarco is a renowned mindfulness and performance coach who teaches others how to stay energised, perform their best, and conquer burnout. With over three decades experience, his results-based work is grounded in neuroscience, mindfulness, human behaviour, leadership training and other unique tools to help his clients find self-awareness, clarity, focus and ultimately, success. Melo’s lessons also uniquely draw on his life of cycling and trekking more than 30,000 kilometres across five continents. He joins us on Flying Solo today to share his top advice to set your mind right for success.  Episode notes In this episode, Melo unpacks: Caught in a cyclone: How meditation saved Melo’s life (2m50s) The science behind mindfulness and meditation (5m45s) Melo’s book: Beating Burnout, Finding Balance (8m35s) How self-awareness helps defeat burnout – signs and symptoms to watch for (11m) Everyday mindfulness practices to calm and focus your mind (15m45s) The importance of making self-care non-negotiable (20m15s) Techniques for silencing negative thoughts and anxiety (27m) Mindset tips to help you be ready for success and opportunity (29m50s)

Hemi Hossain is a sought-after business coach, digital entrepreneur, international speaker, author, investor and Best Business Award winner. Hemi’s passionate about helping people make the leap to entrepreneurship, and he’s recently put all his advice into a new book called Fire Your Boss, which chronicles how you can go from day-job-side-hustler to digital entrepreneur. He joins us today to share some of the lessons he’s learned along his entrepreneurial journey and his best advice for anyone hoping to go into business for themselves.

Natasha McNamara is a vocal coach and communication specialist who assists everyone from politicians and CEOs to business leaders and small business owners to communicate more effectively. Whether it’s tackling a difficult conversation, learning how to present with more confidence or understanding the importance of active listening … Tash has can teach you the communication skills you need to succeed. She joins us today to share some of her secrets … Episode notesIn this episode Natasha unpacks: How the pandemic has impacted our communication skills (1m30s) The importance of active listening and soft skills (5m10s) Presentation skills – preparation + storytelling (7m50s) Difficult conversations – creating a safe space (13m40s) Tips to become a more active listener (19m30s) The power of building rapport (23m)

Kate Christie is on a mission to change how people think about time. As one of Australia’s leading time management experts, she knows just what it takes to get the most out of your day. With small business owners being amongst the most time stressed in the country, Kate has some great advice for setting up good habits to make the most of the year ahead. Her timely advice will help you understand how to successfully prioritise your time. Episode notes In this episode Kate unpacks: Why I don’t set New Year’s resolutions (and what to do instead) (1m) When (and what) to start outsourcing to free up time (5m) How to map out your annual calendar (10m) The biggest time-thieves for business owners (16m) Tactics for minimising interruptions and distractions (20m) Are you really a night owl? Working when you’re most productive (25m) Dealing with distractions when working from home (31m) The problem with multitasking (36m) Setting big-picture goals + staying accountable (41m)

If you’ve ever succumbed to that little voice inside your head that says you’re not good enough or fronted up to an important event and felt like a fraud, my next guest has something to tell you … Annette Densham is a journalist, PR and sought-after brand awareness specialist who knows just what it takes to silence that inner critic and put an end to imposter syndrome. She’s here today to share some advice and strategies around putting that little voice to bed once and for all! Episode notes: The battle with imposter syndrome: Annette’s story (1m 30s) Tips to quiet your inner critic (4m) Finding the confidence to self-promote + expanding your network of cheerleaders (10m) Building confidence to enter business awards or ask for testimonials (17m 45s) Identifying the right awards for you (and spotting dodgy ones!) (23m 45s) – Click here for Annette’s list of legitimate business awards in 2023. Tips to create a great awards submission (28m 10s)

If you run a business and the latest tech is getting you befuddled, our next guest will soon have you sorted. Tracy Sheen is a tech expert with decades of experience. Her plain English, no-nonsense advice has helped 1000s of business owners better understand how they can make the most of their tech. And as Kochie's Business Builders TV's resident tech expert she has plenty to share on all the latest trends. She’s also the author of The End of Technophobia: A Practical Guide to Digitising Your Business, which has so many helpful tips on how you can ditch your tech fears and make digital solutions work for you. Episode notesIn this episode Tracy unpacks: The year of AI and ChatGPT – and why it won’t take our jobs (2m) How businesses are using ChatGPT (5m) Useful tech advancements to explore this year (8m50s) The power of embracing change and new technology (10m30s) Getting automation right, and how we get it wrong + using data and segmentation to appeal to the right audience (14m30s) Suggested tools to experiment with + handy Canva tips (20m30s) Next big things in tech – ChatGPT is here to stay (26m10s)

What Debbie O’Connor doesn’t know about brand building isn’t worth mentioning. As the author of Brand Magic - How to Build a Brand with Personality, Debbie understands just what it takes to create a brand that customers connect with – and let’s say it’s more than simply getting creative with a logo. Debbie has over twenty years of experience working with businesses helping them to create beloved brands, and her creative agency White River Designs is one of the most awarded in Australia. If you want to find out how to make branding or brand building a foundation of your business, then listen up, as Debbie has some incredible advice to share that could help you take your business next level.

Trevor Henselwood is a marketing expert with over 15 years of experience. He began his career in Canadian broadcasting before migrating to Australia to try his hand in the digital space… He’s the Head of Growth at WebSavvy and has helped 100s of eCommerce brands grow from strength to strength – including some of the nation’s best-loved businesses. He’s passionate about brand awareness and helping entrepreneurs to develop their messaging to connect with customers … and he’s going to share some of those insights with us today.

Gali Blacher is the co-founder of The GoodBox, a social enterprise that provides gift boxes to those experiencing homelessness, domestic violence and displacement. Since launching The GoodBox in 2018, Gali and her co-founder Maddy have delivered 1000s of boxes to those in need, broken down barriers and opened up the conversation around homelessness in our cities. With Christmas fast approaching and 1000s of Australians living rough or couch surfing to make ends meet - there’s never been a better time to hear about this fantastic enterprise.

Andrew Griffiths is a bestselling author, entrepreneur, business strategist and global presenter who loves nothing better than helping businesses both big and small succeed. He’s perhaps Australia’s most prolific small business author with 14 books to his name and his latest tome, Someone Has To Be The Most Expensive – Why Not Make It You, is one that is sure to resonate with anyone looking at how to price their products or services. He joins us on the Flying Solo podcast to share his top small business strategies.

Richard Turner is a renowned Australian entrepreneur, innovator and business leader. He’s a former Australian Entrepreneur of the Year and the founder of several billion-dollar companies. When it comes to entrepreneurship, Richard is an expert. He’s a specialist in re-invention and industry disruption. He is passionate about sustainability and wants to assist businesses in achieving their purpose and potential. He’s the author of The Essential Entrepreneur, and if you want sound advice on the fundamentals of business success, Richard should be your go-to.

If you want to know how to put the human back in your business, today’s guest Renata Sguario has the answers. Renata has spent the past three decades helping people unlock their potential with her work in the learning and development space. Then in 2019, she kicked corporate to the kerb to embark on her own to business – launching MAXME. Her mission: to democratise human skills development. If you want to tap into your strengths, connect to your purpose and develop the skills you need to succeed, Renata has some great advice.

Joe Hart is an organisational psychologist and founder of True Perspective: A leadership development practice. He is a highly experienced executive coach, speaker, trainer, and facilitator and if you’re looking for someone to help you to drive honest conversations, build trust and create meaningful change in your business – Joe has some great advice. He joins us today to explain how his role as an organisational psychologist helps business owners connect and communicate with both their customers and staff. Plus shares his top tips for dealing with difficult conversations and customers.

Dr Amantha Imber has spent years helping people do their best work. As a behavioural psychologist, she knows exactly what it takes to harness your habits to dominate your day. She’s helped 1000s of business leaders and business owners to become more effective and productive. And with her podcast, How I Work, she shares how to bring the joy back into your workplace. She’s here today to share some of that wisdom.

Want to know the secret to attracting money and building wealth? Today’s guest, Steve McKnight, may just have the answer. Steve believes attracting money is a skill that can be learnt by anyone – AND – it’s easier than you think to move from simply surviving to thriving. So, if you want to know how to manage and multiply your money, and how to make your wealth count by giving it real meaning, Steve is your guy. His latest book, Money Magnet, reveals the truths and tools you need to know to reshape your mindset, and he joins us today to share his insider tips for building wealth.

Today’s guest is Michelle Kvello. Michelle is passionate about entrepreneurship and small business success. As the director of Lantern Partners, a virtual CFO consultancy, she’s been helping startups and scaleups achieve their goals. But more recently, she’s launched a new venture – Corporate to Consultant – which is helping people transition from their office jobs into their own business, full-time. With so many Aussies ditching their day jobs to embark on their own – Michelle’s service couldn’t come at a better time. She’s here today to share the key steps you need to focus on if you’re planning to make the leap into flying solo.

If you want to build a brand that people want to buy from and invest in, today’s guest has some terrific insights to share.  Ros Weadman is a communications and brand specialist with decades of experience. Her new book, Enhance Your Reputation, provides a practical guide to help you build a brand that is beloved. Whether it’s culture, communication or customer experience, Ros has real-world experience that can help you build a brand that people trust.

In this era of remote and hybrid work, the art of connection and communication has become more important than ever. This week’s guest knows a thing or two about the topic. Mel Kettle is the author of two books, ‘Fully Connected’ and ‘The Social Association’, and she shares some little-known secrets on how to communicate effectively and the role that self-care plays in the equation. At a time when burnout is an all-too-real issue for so many business owners, Mel's advice is just what we need to hear.

If you’ve ever been too scared to approach someone at a networking event, this week’s guest is going to leave you gobsmacked! Kaley Chu is the founder and author of 100 Lunches With Strangers, a movement she began just a few short years ago in an effort to cure her shyness and take her out of her comfort zone. Since launching, Kaley has had over 350 lunches with strangers, and now works with other people to help them build their confidence, grow their network and unleash their potential. 

Tracey Ezard is a leadership and culture expert with decades of experience. When it comes to identifying the drivers for success, Tracey knows just how important purpose and culture are to the conversation. If you’re looking develop more empathy as a leader, and discover how to cultivate a culture of curiosity, Tracey has some great advice. She shares the three pillars of learning culture and explains why we all need to get beyond the culture of ‘nice’ to one that challenges us instead.  

If you’re tired of putting all your marketing bucks into social media without much success, then today’s guest has music for your ears. Tanya Williams is a marketing maverick whose book, Sales without Socials, rethinks the way you market your business. Tanya has spent years helping small business owners and soloists make the most of their marketing spend and if you’re tired of overcomplicated funnels, expensive software, or fancy tools, Tanya has plenty of tips to help you fight the overwhelm.

Mel Schilling knows a thing or two about confidence - as the resident relationship advisor on Married at First Sight she’s helped guide the show’s couples through some rather rough patches. But long before she became a talking head on TV, Mel spent over 20 years as a psychologist and success coach teaching everyone from CEOs to business owners, actors and athletes how to be the best they can be. Now, she’s put all that advice into a new book, The C Word (Confidence), and she’s here with us today to share her top tips for shushing that inner critic and channelling your superpowers.

Roxanne Calder is an expert when it comes to the future of work. As the founder of EST10 she helps businesses both big and small, find their perfect staff. She’s spent over two decades working in the HR and recruitment space and what she doesn’t know about being employable is not worth knowing. If you’re wanting to safeguard your working future, Roxanne has plenty of great advice on why Australian businesses need to be looking at mature workers, reskilling and upskilling existing staff and keeping an eye out for headhunters. Yes, salary matters but purpose-led work and values are coming up trumps in attracting and retaining talent. Listen now.

Today’s guest is Joanna Oakey. Joanna has more than 20 years of experience helping small businesses grow and maximise their value. She’s the host of popular business podcasts The Deal Room and Talking Law, and the author of the new book Buy, Grow, Exit, which steps business owners through the three critical phases of business - acquisition, growth, and winding up. If you want to avoid mistakes that deplete the value of your business and grow your business with an end game in mind, Joanna has some great advice.

Serial entrepreneur Carrie Kwan, founder of the Daily Addict and Mums & Co. drops by ahead of Mother's Day to chat 'mumbition', the work-life tightrope and how Mums & Co's network is helping to support women to have it all!

So many of us struggle with the sales pitch. Today's guest, business coach Tori Kopke explains why this can be such a common challenge and how we can overcome it and make that sale.

Melissa Gerke was a public school teacher with a passion for copywriting. But when it came to swapping one career for the other, she took a long-term approach to ensure her financial security. In this episode, Melissa shares the steps she took to transition from a sure-thing government job into the world of freelancing.

Women are said to retire with around 47 percent less superannuation than men; they're also the largest growing demographic in the small business space. Christina Hobbs, founder of Verve Superannuation, the first superannuation fund founded by women FOR women in Australia talks us through the basics of making informed decisions about our superannuation and financial life when we’re running a small business.

From the archive: Delia McCabe is a ex-psychologist neuroscientist and nutritionist, with a PHD in the neurobiology of stress and nutrition. When it comes to understanding how our brains respond to stress Delia firmly believes that what we eat plays the biggest role in feeling better and more in control of our busy lives.

Jaemin Frazer believes the biggest blocker to our success is failing to look at our insecurities. The self-titled 'insecurity coach and author of The One Minute Coach shares why you need to face your failings and insecurities head-on if you want to get ahead.

No doubt about it, payroll is an essential part of running a successful small business. In this podcast, Tori van der Donk, managing director of A-GIS BUSINESS SERVICES shares some key tips into how we can make our transition and use of STP easier.

We know that managing cash flow is a common challenge for small business owners. In fact, research from Xero found that 27% of Aussie business owners named cash flow as their top concern during the pandemic. Melbourne based solo business owner, Misty Walsh the founder of Misty Salted Caramel shares her tips.

Managing and understanding tax when you’re running a small business can be a minefield. As we head into the middle part of the year, we are joined by Samuel Burmeister, a register BAS agent and the founder of Tall Books.

Angela Heise has spent her whole life dedicated to understanding the ‘why’ behind human behaviour, to then be able to help people improve their life and relationships by better understanding themselves and others. She joins us on the Flying Solo podcast to talk about her work as a professional leadership and emotional productivity coach.

Do you feel like your business adds value to your life? Hopefully your answer to that question is a resounding YES. If it was anything less than ‘yes’ then you have some work to do in terms of defining and articulating your vision, mission and values. Business strategist Nada Jamal and Martha Travis, a human resources consultant share their insights.

Michael Griffiths, founder of the Million Dollar Referral Network has helps small business owners generate 100 clients in 12 months without spending a cent on paid ads.

Clubhouse: Is the latest social media offering here to steal our time and wreak havoc on our productivity, or worth investigating? Kate Toon, author of your 7 First Days on Clubhouse Guide, reveals all...

Beatties Quality Furniture, a small business based in Nambucca Heads, New South Wales focussed on building a strong online presence during COVID and are still reaping the rewards 6 months on.

How often have you caught yourself in a stream of ugly thoughts directed at yourself? It usually happens when things aren’t going well but can also strike when things are going well. In this episode, Anne McKeown, an NLP practitioner and empowerment coach for women says learning to change the script in our head has a powerful impact on the way we do business and life in general.

It’s no secret we were all glad to see the end of 2020 and with a brand new year in our sights many of us are keen to expand on the lessons we learnt about running our small business. Today’s guest David King, founder of family confectionary business “Sticky” is one such small business owner and he joins us on the podcast today to share some of key lessons he learnt last year and how they’re impacting his plans for moving into the future.

Women are responsible for spending more than $28 trillion per year; and they're entering the small business market at 3 times the rate of men. Marketing and partnerships strategist Katrina McCarter sheds some light on the true impact of these statistics and why your business needs to attract more women in 2021.

Nutritionist Therese Cullen has created an online wellbeing course, Feel Fabulous by Friday. In this episode she shares some of the simple daily changes we can make to our diet to help us feel great, faster.

How do you recognise how to speak to people, in the way they want to be spoken to, even before the conversation starts? It's all written in their face, says Alan Stevens founder of The Science & Art of Reading People.

Erika Kramer went from not even being able to afford a loaf of bread to making over half a million dollars in 2020 from her business as a confidence coach. She shares some incredible insights into her own personal story and reveals why overcoming our confidence issues can propel us forward in life, love and work.

It can be easy for small business owners to "do what we've always done" because we think we're saving time… but that's not such a great thing when it comes to managing our data, says Anthony Sapountzis, co-founder of Aeiron Technologies.

Jodie De Vries and Emma Scott of The Brand Brigade describe themselves as serial entrepreneurs who have taken everything they’ve learnt building multi-million dollar businesses to help other women take their brand and business to the next level. In this episode they share their insights and shed some light on the real impact that brand building can have on the lasting success of your business.

2020 has taught our community so many lessons about running a small business. One of the most essential has been a greater appreciation and understanding of our customer. Shardae Mazzeo, head of people and culture at Creative Cubes.Co shares how it's done in their business.

Side-hustles have boomed in 2020. Just how you make money from them though is exactly like any other business and largely down to how you market it! Think Bespoke founder, Karen Hollenbach, a LinkedIn expert says LinkedIn actually has a very important role to play in growing your little business.

Given the challenges of this year, we’re all looking for ways to maximise the performance of our business without spending a fortune. Facebook have a range of terrific free business tools to help us perform at our best. Melinda Petrunoff, Facebook director of small and medium business for ANZ talks us through the 4 most crucial.

Around 30% of our small business first community have created an ecommerce or digital platform for their small business since the start of COVID. Google's Chris Royale talks us through how Google Shopping can help boost our sales.

Georgia Sullivan from Google joins the podcast to share some great tips on how to use the free tools on the internet to connect with consumers when they are searching for what you have to offer.

Tom O'Connor, a Digital Strategist in the Small Business Team at Google shares his tips for how we can best show up online as small business owners and get more customers.

Delia McCabe is a ex-psychologist neuroscientist and nutritionist, with a PHD in the neurobiology of stress and nutrition. When it comes to understanding how our brains respond to stress Delia firmly believes that what we eat plays the biggest role in feeling better and more in control of our busy lives.

A new wave of entrepreneurship is dawning, according to Salesforce Vice President, Merlin Luck, who shares key insights from Salesforce's annual Small Business Trends report. With optimistic, customer-centric and digital forward businesses proving the most resilient.

Returning to work and re-opening our businesses requires thought and planning. Officeworks representatives talk us through the thorough initiatives and policies they've implemented to reduce congestion in-store and help their customers feel safe.

After 28 years of life as a high school teacher Marisa Lawlor started her wellbeing business, Just Believe Fit after she turned 50. It started out as light bulb moment that continues to have a positive ripple across her life and local community.

With small business owners already at risk of poor mental health the past year has taken its toll. For business owners managing staff these concerns extend to their wellbeing. Jim Kelly, Director of Health and Safe Design at SafeWork NSW shares some of the initiatives designed to support small business owners and their staff during this time.

Women are said to retire with around 47% less superannuation than men; they're also the largest growing demographic in the small business space. Christina Hobbs, founder of Verve Superannuation, the first superannuation fund founded by women FOR women in Australia talks us through the basics of making informed decisions about our superannuation and financial life when we’re running a small business.

Before COVID-19, GIAN Group had 280 staff in Victoria and NSW, and turnover of $4.8m. The shutdown wiped out 90% of their overall business within 7 days, forcing them to lay off 240 staff. Founder Gilles Delord shares what happened next.

In this episode of From Local to Global, Kochie chats with Sean Lues, managing director at Journeys Worldwide – a specialist tour company that provides exceptional travel experience all over the

COVID life has given us all a new appreciation for the powers of technology but keeping up with the changes can be tough on small business owners. Sandy Young of Officeworks shares his tips for staying up to date and within budget.

It’s never been more important to provide a safe and healthy working environment for your team. Regular OH & S has been replaced by the COVID safe regulations for each state. And while we’re allreally eager to get back to business, we still need to be mindful of the changing regulations. Sandy Young, a representative of Officeworks joins us for this episode.

Women are the biggest growing demographic in the Australian small business space. Mandy Richards, founder of Global Sisters is committed to helping women launch their business idea and onto the road of financial independence and empowerment.

Sean Lues grew up in Zimbabwe and has an absolute passion for wild life, conservation and the great outdoors and he brings this passion to his role at Journeys Worldwide. Sean’s shares with Kochie some of his best travel tales and gives listeners the rundown on how the travel industry is faring during the pandemic.

Nik Manukyan lives and breathes prestige cars and he’s spent the last 15 years building up a business that is renowned all over Melbourne for the quality of its service. Kochie gets the lowdown on how Nik keeps his customers coming back for more.

As small business owners our jobs are often our passion. This means we don’t know when to stop working or ignore key aspects of our business by focussing on parts we enjoy the most. How do we overcome this? Author, podcaster and entrepreneur Steve Glaveski shares key productivity tips from new book, Time Rich.

In this episode of our From Local to Global podcast, Don Robertson, cofounder of STAX – a global activewear sensation chats with Kochie.

In this episode of From Local to Global. David Koch sits down with acclaimed chef, Nino Zoccali. Nino is the mastermind behind The Restaurant Pendolino in Sydney’s Strand Arcade.

With three months to go until the end of 2020 cash flow is 100% front of mind for our small business community - as is planning for 2021. Jane Starkins, General Manager for Scot Pac in Victoria shares some key insights.

Lisa Corduff knows about challenging years. The business owner and solo mum of 3 lost her husband last year in tragic circumstances. Then COVID hit. As she’s based in Victoria that's meant 2 rounds of lockdown, 3 kids to homeschool and a successful business to run in just 3 hours a day. This is how she's managed it all.

In this episode of From Local to Global, Kochie chats with Jeff Parker. Jeff is the CEO of WorldFirst, a fintech that had its start in a London basement and has emerged as one of the leading players in global finance.

COVID life has taught us the power (and urgency)of having an online platform for our small business. Tony Bond Media Strategist Manager VIC, SA & TAS for Yellow Online on how to maximise our presence.

In this episode of From Local to Global, David Koch chats with Elke Pascoe, founder of LittleOak – a homegrown organic baby formula made with Goat’s milk.

Good at business but struggle with technology? In this podcast episode Anthony Sapountzis, co-founder of Aerion Technologies shares his insider tips on creating & understanding technology that best serves your business.

Insecurity coach Jaemin Frazer believes it's our uncertainty and fear about the people we really are that impedes our success in all areas of life and business. He says challenging these unhelpful beliefs will create a transformational shift towards success.

COVID has forced thousands of small business owners to do an about turn when it comes to future planning, and for many this includes looking at different ways to fund a business. Peter Langham the CEO of Scottish Pacific and Tony Cohen a senior chartered accountant talk us through the steps we need to take to get this kind of planning underway.

Anne McKeown is a business coach who used social media to start her business for free. In this episode of the podcast she tells Flying Solo editor, Lucy Kippist how it's done.

Sally Farrow from Para Mobility, a manufacturer of assistive technologies shares her unique experience of shifting a business model through COVID challenges.

One of the lessons of being disrupted by COVID-19 has been a reminder of the power of running a truly flexible small business. Yellow Account Manager David Costi joins Flying Solo editor Lucy Kippist to discuss how we can create a marketing strategy that reflects this kind of “on all the time” mentality.

Amber Daines is a PR professional who worked on two intense crisis communications projects: AMP during the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry and the NSW government during one of the worst drought on record. She joins our Flying Solo podcast to share some of these insights in the context of sole trader life coming through and out of a crisis.

New research from MYOB shows 50% of our small business community are facing COVID-induced mental health challenges. Flying Solo editor Lucy Kippist speaks with Smiling Mind founder, Mike Hirst to discover how we can turn this statistic around.

Jane Betschel, Head of Marketing for MYOB joins Flying Solo editor Lucy Kippist to discuss a range of digital marketing strategies to support small businesses post COVID.

Surviving as a small business can be tough at the best of times but thanks to COVID our everyday has become even more challenging. With so many of us slowly building our businesses back to life how can we put our best financial foot forward? In this episode Flying Solo editor Lucy Kippist is joined by Joann Chung, head of product and finance at MYOB.

In this episode of the podcast Flying Solo editor Lucy Kippist speaks to Victor Dominello, the NSW Minister for Customer Service about COVID safe measures.

Edwina Robertson is a country wedding photographer, turned social media expert from Northern NSW. She’s also a brilliant example of a rural small business owner forced to pivot during COVID. And she’s achieved incredible success in a very short space of time.

In this episode Lucy Kippist speaks with Jules Brooke about the importance of doing your own PR in the wake of COVID-19.

In this episode of the podcast, editor Lucy Kippist speaks with Insecurity coach, Jaemin Frazer about how (and why) we can core beliefs and the impact that has on our business.

In this episode of the Flying Solo podcast, Lucy Kippist speaks with Karen Hollenbach, LinkedIn expert & founder of Think Bespoke about what we should be doing on LinkedIn right now.

It's not just about your mind, it's about your soul, your heart and your spirit - no area can be ignored, says coach, speaker, restaurateur and author Pauline Ngyuen, in this episode of the Flying Solo podcast.

In this episode of the podcast editor Lucy Kippist speaks with Kate Toon about the homeschool/business running juggle thanks to COVID-19.

Amy Taylor-Kabbaz has created this 5 minute meditation just for small business owners. A great reset tool when you're feeling overwhelmed.

In this episode of the Flying Solo podcast, editor Lucy Kippist speaks with Sue Parker founder of Dare Group Australia.

In this episode of the podcast, editor Lucy Kippist speaks with Kate Christie, time management expert author of new book, "Me First: The Guilt-Free guide to prioritising you."

In this episode of the Flying Solo podcast, editor Lucy Kippist speaks to small business mental health advocate, Leanne Faulkner.

In this episode of the podcast, Flying Solo editor speaks to Lisa Forrest about her new book, Glide: Taking the panic out of everyday living.

In this episode of the Flying Solo podcast, Marketing to Mums founder Katrina McCarter explains her 8 pillars of success program.

In this episode of the Flying Solo podcast, editor Lucy Kippist speaks with Sophi Bruce of The School of Life.

In this episode, Flying Solo editor Lucy Kippist speaks with Jurie Rossouw, neuroscientist and entrepreneur who created the Driven app, your virtual coach that builds resilience.

In this episode of the Flying Solo podcast, founder of Sentinel Wealth Justin Hooper tells Robert Gerrish why the laws of nature apply just as readily to wealth creation.

In this episode of the Flying Solo podcast, editor Lucy Kippist speaks with LinkedIn expert, Lucy Bingle of Lucy Bingle.com about how to develop a strategy for managing your connections.

In this epsiode of the Flying Solo podcast, editor Lucy Kippist speaks to founder of Business Jump, Natasha Stewart.

In this episode of the Flying Solo podcast, founder Robert Gerrish speaks with Jill Brennan, the marketing coach for entrepreneurs with a scattergun approach to growth.

In this episode of the podcast Lucy Kippist speaks to founder of Milwoods Shoes, Jane Robertson who has created an incredibly successful online shoe business from her home town of Wagga Wagga in country NSW.

In this episode of the Flying Solo podcast, editor Lucy Kippist speaks to Hannah James, a freelance writer for Australian Geographic magazine.

In this episode of the Flying Solo podcast, editor Lucy Kippist speaks with entrepreneur and author, Lisa Messenger about the 'thinking big' mindset and how you can apply it your business.

Dave Jenyns returns to the Flying Solo podcast this episode. He has a passion for helping business owners get their systems and processes in place.

In this episode of the Flying Solo podcast, Lucy Kippist speaks to Kim Storey, an agricultural photographer who is passionate about supporting Australian rural communities battling drought and bushfires.

In this episode of the Flying Solo podcast, Robert Gerrish speaks to Brad Krauskopf, founder of Hub Australia co-working community.

Kristin Badger is the founder of Finiver, a financial services startup providing an independent adviser referral service, support and financial education for women.

In this episode of the Flying Solo podcast Lucy Kippist speaks with marketing guru Cath Connell about the importance of defining the 'why' behind your business.

In this episode Robert Gerrish speaks with time management expert, Kate Christie about how we can end the year on a high.

In this episode Flying Solo editor Lucy Kippist speaks with founder of Pointer Remote roles, Jo Palmer.

In this episode Robert Gerrish speaks to international creativity consultant, and inventor of Speed Thinking and Ideas Blitz, Dr Ken Hudson.

In this episode of the podcast, Flying Solo editor Lucy Kippist speaks to Paul Gordon and Janine Robertson, authors of new book 'Spendtitude; A Life-changing Attitude to Money book.'

In this episode Flying Solo editor interviews Samantha Meurant, the host of The Rural Compass podcast.

In this episode Robert Gerrish speaks to life coach Jaemin Frazer about overcoming insecurity.

In this episode Flying Solo editor, Lucy Kippist speaks to Katrina McCarter about the opportunities available for businesses who can communicate with the mum market.

In this episode Robert Gerrish speaks with LinkedIn expert, Lucy Bingle.

In this episode of the Flying Solo podcast, Lucy Kippist speaks with Ali Swantson and Libby Mullavey, the founders of Kindly Darling a sustainable clothing brand based in Temora, rural New South Wales.

187. Five strategies to ensure you deliver effective presentations by Flying Solo

In this episode, Flying Solo editor speaks with Sarah Parkinson from her farm in south-west Victoria. As Sarah explains her affirmation card business started on the family kitchen table.

In this episode, Kate Toon tells Robert Gerrish how vital it is to set boundaries around your time when you work from home.

In this episode, personal branding expert Sue Parker talks us through the elements of a genuine apology and why they're so important.

In this episode Robert Gerrish speaks with Catherine Cervasio, founder of Aroma Baby about the trials and tribulations of exporting your business to China.

Lucy Kippist talks with Angela Henderson, a small business coach and mental health clinician about the realities of business burnout and how to avoid it.

Digital growth strategist Nick Brogden tells Lucy that he has used guest lecturing at university to boost his personal brand. He shares two other excellent strategies to promote brand integrity.

In this episode Robert Gerrish speaks with Fred Schebesta, co-founder of Finder.com on the scarcity versus abundance mindset.

Karen Bespoke is a LinkedIn expert and co-founder of Think Bespoke, a a specialist consulting firm that provides LinkedIn training. Karen shares with Lucy Kippist her top 5 tips for LinkedIn success.

For the first time in 20 years in business, Vanessa faced the appalling prospect of being fired by a client. In this episode she told Robert how she got through the most difficult time of her career.

In this episode Flying Solo editor Lucy Kippist talks to Justin Hooper, founder of Sentinel Wealth financial planning and investment consultancy, about what makes some people more successful than others.

In this episode of the Flying Solo podcast Robert speaks with leadership coach, Steve Herzberg who tackles the top 5 mistakes most business owners make when trying to land a sale.

Julian Mather is a world class videographer whose only camera is a smartphone. In this episode he shares his extraordinary journey to entrepreneurial success and why he wants to help others find the same.

In this show, we catch up with Glen Carlson from KPI and Dent Global. Glen loves his acronyms and after updating us on what's new in his world he shares the meaning of L.A.P.S. As you'll hear, it's pretty nifty.

As social media and digital platforms become increasingly complicated, costly and confusing, it's small wonder we struggle to stay abreast of new players. And it's not just knowing who they are, but determining how best to utilise them. Sonya Keenan from OMG has some valuable tips to share.

So there you are in your business, working away nicely, when along comes an individual who simply rubs you up the wrong way. If this is a potentially lucrative client, or a key supplier, what are you going to do? Happily, Lynne Schinella may just have the answer.

Pauline Nguyen talks us through her confronting childhood and explains how it informs her unique perspective on the world of business. She's established the most awarded Vietnamese restaurant in the world and today works as a spiritual entrepreneur.

Dance school entrepreneur, Stacey Morgan is mildly obsessed with entering business awards. In this podcast, she explains how it benefits her business and helps her continually improve what she does and how she does it.

Leanne Faulkner knows that being aware of your personal 'red flags' - those signs you're not tracking so well - and knowing what action to take is key to maintaining a robust mental health. In this podcast, she shares a stack of resources to help us stay well.

Change is seldom easy, can be very painful and is often inescapable. But what do we do when we simply have to embrace behavioural change? Leadership coach, Craig O'Brien has a solution that he's tried and tested and he's very happy to share.

The stats are in and according to our guest, Sue Parker we'd be bonkers not to use LinkedIn to grow our business. Following her own user experience research, she sees four compelling reasons to up our game on the platform.

If you’re looking to increase revenue and profit in your business, don’t miss this interview with finance expert, Rhys Roberts, Principal of business advisory service Viridity. As you’ll hear, the secret to setting good, healthy fees is to truly understand what it is that you provide that has the most customer value.

It’s a great time to set some new goals, but before you do, it pays to spend time revisiting, or creating, your business vision. In this podcast, Jayne Tancred, co-founder of Tribe of the Tree, runs you step-by-step through a framework for creating your own vision that feels ALIVE with possibility, power and purpose.

Even in profitable businesses, cash flow can be a significant risk. In this interview, I pick the brains of Ingrid Thompson, Founder of Healthy Numbers, to get answers to the most common questions business owners have around cash flow and getting paid.

Emily Osmond started out studying politics and jumped at an opportunity to get involved in broadcast news, thinking this exposure may just help. It did, but led her in an entirely new direction. Today Emily helps independent professionals get the attention of audiences, particularly through the clever use of Instagram.

A panel discussion from 2018's Flying Solo Live, featuring Katie Jeanes, Jeremy Hunt and Dave Chaffey. Whether you’re selling products online, growing a service business, or just starting out, you'll learn tips covering ecommerce, social media, global growth and more.

Kate Christie is on a mission to change how we think about time. She's built her entire business around the topic and in this podcast she shares her approach and some clear pointers to shift our thinking.

From 2018's Flying Solo Live, David Koch talks with Holly Ransom from Emergent. Holly has interviewed Barack Obama, delivered a Peace Charter to the Dalai Lama, and Richard Branson calls her a dream dinner guest. In conversation with David Koch, she shares insights on business success in changing times.

Allan Dib is the author of ‘The 1 Page Marketing Plan’ a delightfully clear and concise book that simplifies marketing for anyone unsure of the next step to take. Allan has built and exited a number of companies, has been on the ‘BRW Fast 100’ list, but truly gets the motivations of small, one-person businesses.

Another panel discussion from Melbourne’s Flying Solo Live event, with Pippa Buxton from Little Earth Nest, Fashion Equipped’s Elizabeth Formosa and Brad Krauskoph from Hub Australia. Our panelists discuss finding your niche, growing your audience and share these actions and more have helped business growth.

Starting out as a profiler with the Australian Police Force, Jemimah Ashleigh switched to become a comedian and business woman. She’s been nominated as a ‘woman to watch’ by My Entrepreneur Magazine and today lives a full, productive life. Self-care is high on her agenda and in this interview she explains her strategies.

This show is a panel discussion from the recent Flying Solo Live event in Melbourne, featuring Sarah Prescott from Thankyou, Jo Burston from Inspiring Rare Birds and Tom Griffith from Emma & Tom’s. Hear how three entrepreneurs design and run their businesses.

In this interview, we hear how Ash Roy got into podcasting and how it works well for his business. If you’re contemplating new strategies and actions for the year ahead, his experiences and tips will help.

This show is a recording of Kate Christie's recent presentation at Melbourne's Flying Solo Live. In it she shares some tried and tested strategies to dramatically improve your approach to time. The live audience loved her concepts and you will too.

Heather Smith is best known for her work in the field of cloud accounting and is continually surprised by the number people missing out when it comes to generating business leads and opportunities. Typically, she has a fix.

This show was recorded at our recent Flying Solo Live event in Melbourne and is the story of Aromababy's birth, growth and success. Catherine shares her challenges, her wins and the lessons she's learned in an entrepreneurial journey that's run for over 20 years.

When Olympic swimming champion, Michael Klim saw his days in the pool coming to an end, he changed lanes to business. It was his poolside experience that revealed the opportunity.

Catherine Bell is a firm believer in the value of bringing our feelings and natural character strengths to the fore in our work. Once we do, we can achieve more and with an added energy and resilience. And she has a stack of research to back up her ideas.

Corporate work colleagues, Emily Traill and Jacquie Craus realised they would only get the lifestyle they sought by starting their own business. 'Maid My Day' is a wonderful success and when you hear how they approached things, you'll realise how they've done it.

Vanessa Emilio had a clear vision for her law practice and 12 years on it’s working well. She’s growing fast and has a mobile, agile business that attracts precisely the clients she wants. This ‘Home Truths’ series is brought to you by NSW Small Business Month and the NSW Government.

Matt White left his corporate job to follow his self employment dream and help others enjoy the perfect night’s sleep. He often works alone, but is always pushing himself to learn and grow. This ‘Home Truths’ series is brought to you by NSW Small Business Month and the NSW Government.

With four young boys and a demanding work schedule, Steve Manning’s move away from the city grind to Port Macquarie needed careful lifestyle design. This ‘Home Truths’ series is brought to you by NSW Small Business Month and the NSW Government.

Kate Toon shares her learnings around digital marketing, building a supportive community and how her custom-built ‘Toon Cave’ transformed her work. This ‘Home Truths’ series is brought to you by NSW Small Business Month and the NSW Government.

Warrick Bidwell coaches and supports tradies and over the years has built a fine and very niche small business. In this interview, he explains the path he took and how podcasting plays such a key role.

When Yaro Starak started blogging, he was one of the first to see value in email lists. Nearly 15 years later, it's email that feeds his entrepreneurial drive and it seems he's onto another winner.

We've had Adam Houlahan on our podcast before and he's back with some great tips to help you raise your profile. His one 'ninja tip' is something you have to listen to...or pay the price.

When Megna Murali saw the growing trend to create and sell unique food products was matched by a hunger to find and share new recipes, she knew she had a business opportunity. Here's how she met the market.

Dave Chaffey, Managing Director of KBB Digital and respected technology commentator, shares actionable advice to help you get more bang for your buck when it comes to digital marketing. David gives us an overview of emerging technology trends and shares his top 3 tips to supercharge your results.

Flying Solo Community Editor, Lucy Kippist debunks some of the myths of running a small business and discusses treacherous traps to avoid. She’ll delve into all corners of business from distraction and focus, juggling work/life priorities and developing a ‘portfolio’ business.

It’s no coincidence that Mat Beeche’s first publishing business was Shoestring Startups. Today he manages Strategic Partnerships at Pinstripe Media. Mat reveals the sales and marketing strategies he has used to win customers, get media attention and grow businesses. Mat’s energy is infectious!

Editor of Startup Daily - Australia’s leading startup publication - Gina Baldassarre explores the fundamentals you need to get right when launching your own venture. From defining your target market and choosing a name, to setting up online and business registration basics, setting solid foundations is at the core of long-term success.

Technological innovation presents both a huge opportunity and a challenge for us all. TV host, business commentator and entrepreneur, David Koch, shares his insights to help boost resilience and embrace change. Kochie reveals some of his personal strategies and discusses the impact of disruptive innovations.

In this podcast, Dr Mark Glazebrook helps us develop the innovator mindset and shares some steps to bring it into our everyday work. As he suggests, innovation often comes down to focus and a series of small actions.

Mat Beeche is the guy who gave Australia its first real taste of ‘startup news’ when he launched the Shoestring brand some years ago. Today his initial publication has morphed into ‘Startup Daily’ and has become a must-read for anyone in the progressive tech startup space. So what can we learn from his journey and his audience? Let’s find out.

Katie Clift has pitched more ideas to media than most and has covered sectors from big business to soloists. In this podcast she tells us how to develop effective relationships with journalists, building and holding their interest.

Gabe Alves was so shocked by the size of a cloud storage fee, that he set up a business to keep things in check. If you're noticing how those few-bucks-a-month payments are mounting up, listen in.

While a business starts with an idea, the idea alone may not get you far. In this podcast, Naomi Stockman shares the methods she uses to help people clarify the many steps necessary to go from inception to a business that’s actually trading and growing.

That's a question Matthew White had when he was considering becoming a contributing writer to Flying Solo. Jump forward a couple of years and it's a different story. In fact, plenty of differing stories and mostly unrelated to his core business.

No doubt you’ve heard a thousand times that ‘content marketing’ is a key marketing strategy for the soloist. But how do you get the attention of an Editor when it seems everyone is trying to do the same thing? Lucy Kippist is Flying Solo’s Community Editor and she gives us some valuable insider tips.

At most times of the day and night, Flying Solo’s forums are abuzz with discussions about how to get products moving. Forum regular, John Romaine regularly shares his advice and in this podcast he shifts from keyboard to microphone to give some pointers on how to begin the journey.

In a world seemingly dominated by content creation and obsessed with ‘reach’ and ‘engagement’, where does the independent professional fit in? In this podcast, Bec Derrington returns to help us understand our place.

Tammy Tansley helps people communicate and interact effectively in the world of work. In this podcast, we look at some strategies to handle those tricky business relationships that come up now and then.

In this podcast, Amanda Vanelderen shares her top tips to help us kick off 2018 with renewed energy. To keep the party going a little longer, she uses popular song titles to make each point and has some great, straightforward ideas. Just what we need.

While it may seem counterintuitive given the tumultuous world of journalism, Sherene Strahan thinks there’s much to gain from adopting an inquisitive mindset. Here’s how it’s done.

Christie Whitehill started Tech Ready Women to improve the success rate of female startups. She’s also the CEO of Hatching Lab and Co-founder of the Poppy Renegade movement. In this podcast she gives an overview of some key startup challenges and their solution.

Come on, we’ve all heard the notion of paying yourself first, haven’t we? But so few actually do. Najma Khan wants to change all that and shares a fairly simple approach to the topic. If you’re basing your business success on what the ATM allows you to withdraw, this one’s for you.

Tom Cameron loves WordPress and it scares the hell out of him. With worldwide popularity comes increasing risk, as the platform has become the bad guys break-in target of choice. In this podcast, Tom tells us what we need to do to stay safe and secure.

Ingrid Thompson helps health practitioners turn their passion into viable, long lasting businesses. While the tips she shares are relevant to all independents, they’re must-dos to those she calls the ‘movement professionals’.

Elizabeth Formosa returns to give us an update on the super-popular online fashion industry. She highlights the many challenges faced in this fiercely competitive sector and how she’s gearing up to help. As you’ll hear, she’s invested heavily in an online course and openly details the process and the rationale.

If you have that annoying feeling you’re giving too much away and missing money-making opportunities, Rachel Kurzyp’s approach to bundling up her offerings may be just the answer. Since she overhauled her website a couple of years ago she making more revenue from better clients.

While Rosie Kaplan is technically a soloist, she has a team in her corner, helping her overcome obstacles and challenges. This is her ‘mastermind group’ and it’s been so life changing that she’s built a business helping others do the same. Here’s how it all works.

If you're waiting for your accountant to tell you when it's time to set up as a Pty. Ltd, you risk becoming a risky business. So says solo lawyer, Ian Aldridge. In this podcast he outlines the process and costs.

Jacqui Pretty helps turn people into authors and she reckons that with the right approach most of us can do a damn fine job. In this podcast she walks us through the process and details how long it will take and what it will cost.

In this podcast, Jordan D’Urbano talks about the important role cold calling has and how it can achieve things that other strategies cannot. He tells us how to prepare and how to get up when you keep getting knocked back. Yay to the old-school phone!

For anyone who doesn't identify with popularised versions of success, Kate Toon's irreverent new book is likely to become your how-to go-to. She's one of a kind, as perhaps we all are.

Debbie Eglin is a productivity junkie and enjoys getting others into shape. If you’re planning big things or possibly heading for an exit, it could be time to get your house in order. Here’s where to start.

What if you could introduce new habits that helped your business and yet felt painless. Jill Brennan reckons you can and in this podcast she tells us how. Whether newbie or established, these tips really are must-dos.

Author, blogger and editor, Kelly Exeter is turning into something of a jetsetter. Just back from a handful of national and international events, she shares tools and tips on how to run your business from anywhere.

Caroline Leppers is an expert at helping small businesses add automation to their marketing using technology. In this session, she shares strategies to help you build leads and generate sales using the latest cloud-based tools.

Futurist and commentator Paul Wallbank discusses the rise of artificial intelligence, how it’s impacting small business (threat AND opportunity!)and where it may turn up next in this thought-provoking discussion.

Amantha Imber worries that we approach innovation from the wrong perspective. Rather than the quest for cool, new ideas, it’s more about understanding the challenges our customers face. Here’s how soloists can get the innovation ball rolling.

Tom Cronin was in a bad way. Anxious, sleepless and sinking into depression, he knew he had to change. A decade on, he’s transformed his approach to life and work and today has a solo business that assists others. Avoid the wobble, take action now.

Most online searches deliver squillions of results and you’re probably in there somewhere. That’s only part of the equation though, as what we’re after are leads that turn into business. In this podcast, Stuart Brown highlights the simplest way to turns things around.

Roger La Salle is an engineer and innovator and loves nothing more than to stir up businesses and unearth exciting opportunities. In this interesting, meandering and mildly confrontational podcast he tells us how soloists should approach the topic.

For many startups, ‘the idea’ gets more attention than the financials. Risky business. In this podcast, David Shire walks us through the figures we must be clear on. Grab a pen and paper and listen in.

When Leigh Martinuzzi was overwhelmed by dislike for his job, he started being a bit kinder to himself. This improved his attitude, got him the sack and set him off on a great new journey. Here’s what he’s learned.

We're in the midst of a wave of baby-boomers keen to exit their business and if you’re serious about growing, why not consider buying one? There are plenty of good reasons. Brendan Cockram helps us get started.

Dominique Perri runs an online fashion store for 0-10 year olds and after 5 years is loving her work more each day. In this podcast she talks about how she set things up to keep the passion alive.

What if you could start the year with a whole new approach to life and business? Catherine Plano reckons you can and what’s more she’s got a plan. If you wish you could reboot, upgrade or introduce a whole new operating system, listen in.

Suzanne Kiraly is on a quest to reveal unsung business heroes and has just published her first collection. In this podcast, she shares some nuggets of wisdom and invites listeners to take part.

From an early age, Clint Salter has refused to stand still. Driven by a passion, more for the performing arts than business, he opened his first dance studio at the age of 16. Fast-forward a decade and he’s created an extraordinary business doing work he loves. Here’s how he did it.

Alongside her role as our fabulous editor, Kelly Exeter runs a design agency, is a publisher and presenter, and has just authored her third book. In this podcast, she shares her favourite success shortcuts.

All soloists need an exit plan, even if it's simply to shut up shop. Guest, Geoff Green has written a comprehensive new book that reveals value and options you may be missing.

As an expert, FAQs are a good measure of demand. Imagine giving your answers in front of a roomful of people. David Jenyns reckons this a great (and easy) marketing action, if you do it properly.

Andrew Klein has participated in over 850 national and international events and reckons that with a little preparation, delegates can squeeze more value from their involvement.

If your stomach churns at the prospect of speaking and presenting, but in your heart you know it’s good for business, Yvonne Adele can help. In this podcast she shares her tips following 20 years behind the mike.

The ad industry has a clear line between the creative types and the account service people, so what happens when a soloist has to wear both hats? Nicolas Di Tempora reckons it's a better way of working.

With demand for her jewellery growing just when her young family needed her most, Brooke McAlary knew something had to change. The process of slowing down opened a door to many new opportunities, including the birth of an exciting, new podcast network.

Fransiska Iseli and the crew at Basic Bananas advocate that how we wish to be perceived should determine and drive our marketing. In this podcast she shares five practical tips to get us started.

In her new book, 'Value', business development advisor Robyn Haydon provides a practical guide to help convey your commercial value to new and existing customers. Here she gives us an overview.

Warwick Bidwell helps tradies get off the tools and develop a business that’s less stressful, more profitable and a lot healthier. But sometimes things don’t go to plan. This is how he coped.

As founder of the massively popular ProBlogger event, and with well over a decade at the forefront of blogging, there's no one better placed to give us a snapshot of the industry.

When Ngaire Stirling realised her first child needed a high level of care, she never imagined she'd build a business around her experience. But build it she did and it's all got very grown up.

Stuart Brown runs a couple of very popular online businesses and spends an increasing amount of time mentoring newbies. He’s forever advising others to stop being fooled by big follower numbers and explains why.

In this podcast, Amanda Westphal demonstrates how an innovation mindset gave birth to her business and keeps it pumping. And with the impetus of a different kind of birth, she shares how she cut eight hours off her work day.

In a 30 year career, Tony Mott has been up close and personal with the likes of the Rolling Stones, Bowie, Elton John, Nirvana, INXS, Cold Chisel, Midnight Oil & many more. In our first ever ‘language warning’ show he shares some great tips.

Sharon Chisholm is a mind-health coach who’s rattling a few cages in the area of mental health. She passionately supports the very small end of town and knows only too well the importance of strength and resilience.

Libby O'Sullivan won the service category of our inaugural awards and in this podcast you'll hear why. She serves her customers well and has created an ideal lifestyle business.

Carl Quested has a distinctly professional approach to his lifestyle business and doesn’t like missing opportunities. Far from the slavish pursuit of growth, he seems more focused on fun.

Winner of Flying Solo's 'workstylist' award, Jody Ekert has designed everything about her business around the way she chooses and needs to live. Hers is a unique story.

Katherine Maslen inhabits the tranquil world of health and wellbeing, but she’s increasingly making a noise. Here’s how she’s done it.

Lisa Messenger loves a challenge, launching her lifestyle magazine when others were closing their doors. Three years on she's distributing in 37 countries. Here's how she keeps it all together.

If anyone is searching for you by name, your LinkedIn page is likely to be near the top of the results. Adam Houlahan will help you get the most out of your profile.

Without pointing fingers, there are those among us who simply don't get how to market and engage with women. Irishwoman, Helen Roe is trying to change all this and she has some great tips to share.

When someone googles your name, are you happy with what they see? Give it a go. And if you think the results could be better, Kathy Wilson is here to help.

If you're looking to quickly build a connection with your prospects, there's little to beat the power of video. Sherene Strahan is an experienced TV producer who knows how to avoid bloopers and build engagement.

Leigh Dunsford is a finance specialist working with small businesses seeking funds to support growth. As you'll hear, there have never been so many options.

As a mother of six, the founder of a charity to support disadvantaged kids, and someone who nearly lost it all in the Brisbane floods, Alison Vidotto wears her leadership hat all the time. She reckons we should too and explains why.

Dr Warren Harmer may not use his Ph.D in science in the way it was intended, but it’s given him a unique approach to business and it may just work for you too.

What if changing your relationship with money resulted in more of it showing up? Robert Holmes reckons it's possible and in this podcast he tells us how.

Linzi Boyd is the UK author of 'Brand Famous: How to get everyone talking about your business'. Her first client was Marc Newson and in my house at least, he's very famous.

As a political journalist and senior Government adviser, Jo Scard has witnessed a number of clangers over the years. In this podcast she tells soloists what to do when it all gets messy.

Ronsley Vaz is a man on a mission. In fact a man on a few missions. His latest is to tell the world just how good podcasting is and why your business needs to take a look at it.

No one wants to go through what Leanne Faulkner went through. In this podcast she explains what happened and the work she's doing to help others suffering a similar fate.

Bec Derrington is the brains behind SourceBottle a service that connects journos and bloggers with experts. She's doing deservedly well, but the path hasn't been easy.

Warwick Mihaly is an architect who was determined to understand which actions won business. In this podcast he shares the technique that's changing his business.

In this podcast, dietician and energy junkie, Julie Meek shares her techniques to stay upbeat and focused. You'll leave with a new way to plan your day.

Sholto Macpherson is a technology journalist and analyst specialising in cloud accounting. He explains what's on offer and why there's never been a better time to step up.

Winston Marsh has been teaching the principles of marketing for decades. A supporter of modern techniques, he's also a strong advocate for a few old classics. And you'll find out why.

When Nikki Parkinson started out as a personal stylist, she didn’t envisage creating the business she has now. Nor is she 100% sure what’s ahead, but she’s having a great ride and doing very well.

A school teacher from country Victoria, Jarrod Robinson explains how new technologies have turned a passion into an extraordinary little business.

After 20+ years in his own psychology practice, Lindsay Spencer-Matthews reckons he's unearthed the keys to helping us feel as successful on the inside as we like to appear on the outside.

Sure, we all want and need to make money, but having that as a focus is so last century. In this podcast, creative maverick Craig Davis discusses a better approach.

Alexx Stuart is a firm believer in the low tox life and the impact it has on how we live and work. In this podcast she shares some simple tips on eating well when flying solo.

Kate Groom has worked in the franchise industry for almost 20 years and today provides practical resources to help businesses prosper. In this podcast she gives us an overview of getting started.

My guest, Wendy Flack shares how she took her idea to market and why she felt compelled to write a book that every solo inventor needs to read.

Dr Tom McKaskill has authored over thirty books on business strategy and is known internationally as Dr Exit. Here's his take on the challenges and opportunities for soloists.

Malini Parker ​is a writer, painter and teacher​ ​​who discovered the power of creativity ​following a career in ​scien​ce. It helped her, saved her daughter's life and eased her husband's suffering. Hear her story

Roger La Salle is a professional engineer and an expert in business innovation. He believes that simply by tuning our radar, we can dramatically improve our chances.

Fashion retailing is a hot topic in our forums and in this podcast Elizabeth Formosa talks us through the steps to get it right.

Dan Norris is deservedly doing well, but that's not always been the case. In this podcast, he tells us his secrets to bouncing back.

If you're increasingly confronting change and feel the need to toughen up, social entrepreneur and spiritual journeywoman, Tania de Jong has tips to share.

Narelle Todd helps people get organised and productive. Here she explains ways to get on top of stuff. Even if messy is your thing.

Ken Burgin loves a good café. He can also tell quicksmart if it's a profitable enterprise. Some people simply shouldn't be behind the counter, he tells us who and why.

We’ve spoken a fair bit lately about the role blogging and publishing can play in your marketing. In this podcast our new Editor, Kelly Exeter outlines her thoughts on what turns good to great.

While few may articulate 'standing out' as a challenge, KPI's Glen Carlson knows it's at the root of many broader problems. Here's his solution.

Valerie Khoo is all over the place (in the nicest possible way). She's a prolific publisher and reckons you should be too.

No stranger to success, podcast guest Matthew Michalewicz has some valuable strategies to get the year off to a flying start.

Sophie Andrews is the author of 'Creative Collection’ a practical guide to building a prosperous creative business. In this podcast she shares the key steps.

So what’s it like running a business that's crazy busy at this time of the year and then dead quiet? Podcast guest, Santa Claus has the answers.

Whether as a national commissioner for UNESCO, a Young Global leader with the World Economic Forum, or that cool, 'New Inventors' guy, James Moody clearly likes a challenge. Here he explains how he keeps it all together.

With little business experience, cake artist Sharon Wee now has over 185,000 Facebook likes and is doing very nicely thank you. In this podcast, she shares her special ingredients.

Following a career at the big end of town, Rob McKelvey now works as a mentor and executive coach helping busy people stay calm, focused and happy in their work.

In this podcast with media expert and author, Catriona Pollard, we look at getting noticed by journalists and nailing the all-important media interview.

A healthy business sale and a place on BRW's Rich List firmly positioned entrepreneur, Ryan Trainor as a success. With the launch of BSchool, he's sharing his knowledge far and wide.

We've all heard that a good profile on LinkedIn is valuable, but are you connecting and using the service to maximum effect? Podcast guest, Wendy Pavey shares her tips.

Paul Mitchell has been immersed in the area of corporate psychology and leadership for over 25 years. In this podcast he shares lessons learned from the people in the tall buildings.

Storytelling is a great technique to use in presentations and training, but how does it help grow your business? Podcast guest, Andrew Griffiths gives us the low down.

Podcast guest, Paul Jones talks through Robert Cialdini's six influence principles and how they can transform your marketing messages.

Podcast guest, Chris Taylor's business uses volunteers to summarise books that are then turned into short courses. The success has surprised him and it's an interesting story.

In this podcast, lawyer Vanessa Emilio reminds us that what happens online can end up in litigation.

Tim Dwyer is the CEO of Shirlaws Australia and helps service businesses transition into scalable product businesses.

John Groarke helps consultants and professional advisors create sustainable, profitable enterprises. In this podcast he shares his top five tips to succeed.

​Suzy Jacobs started She Business three years ago and setting up as a franchisor was a no-brainer for her. In this podcast she explains why. Whether setting up your business in this way or exploring the appeal of buying a franchise, this podcast may hold some answers.

The topic may sound like a strange question to ask a soloist, but Babette Bensoussan thinks differently. A co-author of five critically acclaimed books, Babette founded the MindShifts Group, a consulting company specialising in competitive intelligence. In 2006, she was the recipient of the the world's most prestigious CI award and remains the first and only Australian to attain this.

While Tony Park is now a prolific author with 10 books published, it wasn't always that way. For too long he stared at a blank sheet of paper. How he got unstuck and took off is the focus for this podcast.

Kim McGuinness connects businesswomen around Australia through events and online learning. She also actively participates in small group meetups and considers them one of the most effective ways to connect and share ideas.

Bernadette Jiwa has been named one of the Top 100 Branding experts to follow on Twitter and joins us from her home office in Perth. She's the author of two #1 Amazon Bestsellers on marketing, ‘Make Your Idea Matter’ and ‘The Fortune Cookie Principle’ and her latest book ‘Difference’ has just hit the bookshelves. In this podcast, she shares her unique ideas to stand out, get noticed and indeed begin a program of complete business reinvention.

Craig Rispin is a business futurist and innovation expert who focuses on emerging business, people and technology trends. In this interview he shares his insights into some major changes ahead for small business.

Andrew Griffiths is not only Australia's most prolific business book author and Inc. columnist, he’s also an internationally recognised keynote presenter and consults to businesses large and small. He knows a thing or two about success.

Scarlett Rugers runs a business and suffers from anxiety. In this podcast she shares her story and how she copes.

Having worked in the creative sector for most of his life, Nigel Collin has a passion for seeing people fulfil their ideas. In this podcast he shares his secrets. Nigel worked extensively on the 2000 Olympics and Paralympics, has advised Government, executives and entrepreneurs on how to build idea-based organisations and is currently motorcycling around Australia seeking out everyday innovators.

Kate Toon is a business copywriter, creative writer and digital trainer and someone not afraid to speak out. In this interview she explains how rattling cages helps her business.

Daniel Oyston helps people boost their marketing activity by developing an effective content creation strategy. In this podcast, Daniel dispels many of the concerns facing the novice including: finding topics to write about, understanding the various forms of content, using external writers and how to approach publishers to share your wisdom far and wide.

Julia Bickerstaff shares tips on how to calculate, communicate and review your pricing. Australian listeners will have seen Julia on Channel 7's Business Builders show or ABC's Finance Quarter. Julia cites examples of pricing mistakes and exposes a couple of fascinating pricing secrets.

If you've ever pondered going bush or are looking at new markets, Benita Bensch knows the ropes. From simple beginnings, Benita has built a great little niche business supporting those working from rural and remote locations.

In this podcast, Nathan Huppatz, author of Making Money on eBay for Dummies and an ecommerce expert with stacks of runs on the board, shares his tips.

Paul Wallbank's blog has been a finalist in the Business Blog Awards, he's authored seven books, including an Australian Dummies guide for PCs, Internet and Laptops and is a prolific writer and broadcaster. He shares his tips to stay relevant and consistent as a business blogger.

With the speed of business constantly accelerating and the channels of communication expanding, how do we get the attention of a prospect and ease our foot in the door? Sales and presentation expert, Steve Herzberg shares his tips.

Troy Dean is a musician, voiceover artist, wordpress plug-in creator, online marketer, website designer and developer, and a blogger. Yes Troy has his fingers in lots of pies, but one thing he doesn’t do is waste time on social media.

Justin Tamsett began his health and fitness career before personal training was mainstream. In this podcast he shares how he started his niche and explains the workings of his very popular groups.

Robert speaks with Valerie Khoo, journo, blogger, founder of the Australian Writers Centre and multiple small business award winner. Valerie shares her views of business awards and why she thinks entering is such a good discipline for business...whether you think you'll win or not.

Ideas man, podcaster and all round, one-man marketing powerhouse, Tim Reid joins Robert in this show. Tim is the man behind Australia's leading marketing podcast, 'Small Business, Big Marketing' and unsurprisingly he's brimming with tips and tools to support the pursuit of new business.

Author and life-balance devotee, Emma Grey talks with Robert as they explore ways to meet the modern challenge of 'having it all' - a great little business AND a balanced, enjoyable life.

Self-styled 'Small Business CFO', Rhys Roberts joins Robert in a lively discussion on the subject of small business accounting.

Up close and personal with Jacqui Pryor, we learn all about protecting your business brand and name. So you thought IP protection wasn't relevant to your solo busines? Er, think again!