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Engaging Leader: Leadership communication principles with Jesse Lahey Cover
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Engaging Leader: Leadership communication principles with Jesse Lahey

English, Financial News, 1 season, 130 episodes, 2 days, 21 hours, 4 minutes
Welcome to Engaging Leader, your source for principles to communicate, engage, and lead with greater impact. This podcast will help you inspire trust, passion, and action.
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221: Simple Visual Story (SVS) Model for Effective Communication | with Matthew Pierce

  This is a special episode of Engaging Leader, featuring part 2 of an excerpt of Jesse’s live interview on TechSmith’s Visual Lounge with Matt Pierce. While part 1 focused on the 5M framework as a comprehensive planning tool for communication, Simple Visual Story (SVS) is a great model for executing the components of the […]
8/25/202133 minutes, 26 seconds
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220: Engaging a Remote Workforce | with Matthew Pierce

This is a special episode of Engaging Leader, featuring part 1 of an excerpt of Jesse’s live interview on TechSmith’s Visual Lounge with Matt Pierce to share tips for engaging a remote workforce. How effectively are you communicating with your remote workforce? Remote communication is more widespread than it’s ever been. Many people now have […]
7/29/202118 minutes, 26 seconds
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219: How Women Leaders Can Master a Remote Work Environment | with Charlene Walters, MBA, PhD

  We’ve entered a new era with more people than ever working remotely, especially from home. This past year, according to author Charlene Walters, women have made up 80% of the people who left the on-site workforce during the pandemic.   In this second of a two-part interview, Jesse is joined again by Charlene to discuss […]
3/1/202118 minutes, 41 seconds
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218: Overcoming the Challenges Faced By Women Entrepreneurs and Leaders | with Charlene Walters, MBA, PhD

  Many people say that entrepreneurship is often still a man’s world ― despite the fact that 42 percent of all small business or franchise owners are women, and there are 13 million female-owned businesses contributing to $1.9 trillion in revenue in the US. According to author Charlene Walters, a multitude of research has shown […]
2/16/202128 minutes, 20 seconds
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217: The Business of WE – Closing the Gap Between Us vs Them part 2 | with Laura Kriska

  Us versus Them gaps have always affected the American workplace – Sales versus Marketing, Manufacturing versus Engineering, Human Resources versus Legal. But today there is an urgent need to address a wide range of culture gaps, especially due to the impact of the pandemic, racism and protests in support of Black Lives Matter, and […]
1/26/202123 minutes, 3 seconds
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216: The Business of WE – Closing the Gap Between Us vs Them part 1 | with Laura Kriska

  Us versus Them gaps have always affected the American workplace – Sales versus Marketing, Manufacturing versus Engineering, Human Resources versus Legal. But today there is an urgent need to address a wide range of culture gaps, especially due to the impact of the pandemic, racism and protests in support of Black Lives Matter, and […]
1/26/202124 minutes, 26 seconds
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215: The Long-Distance Teammate | with Kevin Eikenberry and Wayne Turmel

  Working remotely isn’t just a new normal that we must learn to live with. It’s an opportunity to work and lead in ways that provide great operational and productivity results for the organization, as well as to be a part of a great team while finding individual meaning and purpose too.  But there is […]
1/15/202135 minutes, 52 seconds
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214: 4 Great Interview Questions to Ask Before You Hire | with Paul Falcone

  Interviewing job candidates can feel like wading through a foggy swamp. You’re attempting to discern whether candidates would be successful on your team, while struggling to prevent the massive headache and wasted resources of a poor decision.    Asking the right questions during interviews can bring clarity to the process by giving you a […]
10/5/202015 minutes, 11 seconds
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213: Dealing with Challenging Employees when Building Courageous Culture | with Karin Hurt

Some leaders look at their people, shake their heads, and say, “They can’t get there from here.” Sometimes that’s true. But often the solution is creating a stronger culture, where employees are encouraged and coached to contribute their best thinking. People are different, and these differences can add value. As a leader, you need to […]
7/29/202018 minutes, 54 seconds
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212: Building a Courageous Culture that Facilitates Innovation and Problem-Solving | with Karin Hurt

“Why am I the only one who finds these issues? What’s wrong with my people? Why can’t they see this stuff and fix it?” If these frustrations sound familiar, you’ll love this conversation with Karin Hurt about her newest book, Courageous Cultures. We talk about building teams of micro-innovators, problem-solvers, and customer-advocates working together. In […]
7/18/202022 minutes, 19 seconds
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211: Breaking Through Barriers as a Servant Leader| with Dave Shurna

What barriers do you face? Whether in our personal lives, at work, or in our communities, we all face challenges that can prevent us from reaching our full potential. And the same is true for those you lead. Dave Shurna joins me to discuss tips from his new book about breaking through barriers of all […]
6/23/202042 minutes, 35 seconds
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210: Practicing Antiracist Leadership

Today I share some reflections about what I’ve been reading, learning, thinking, and practicing over the past few weeks. How can we as imperfect leaders and human beings contribute to helpful solutions, rather than to ongoing conditions of inequality, discrimination, and fear … including the fear of talking honestly about topics like racism? Resources Mentioned […]
6/19/202026 minutes, 27 seconds
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209: Giving Feedback Without Hurting Psychological Safety | with Maya Hu-Chan

Psychological safety is a team member’s sense of confidence that the leader and the rest of the team will not embarrass, reject, or punish them for speaking up. They feel safe to take risks, fully contribute, share ideas, and raise concerns – all of which are necessary for an organization to innovate, solve problems, survive, […]
6/9/202028 minutes, 45 seconds
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208: Saving Face: How to Preserve Dignity and Build Trust | with Maya Hu-Chan

To be a leader who truly engages the hearts, minds, and behaviors of people, you have to authentically connect with them on a human level. You’ve heard the phrase, “People don’t care how much you know, until they know how much you care.”  In today’s age of connection, in order for people to trust you, […]
5/26/202030 minutes, 14 seconds
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207: Helping Your Team Contribute More to the World | with Tom Rath

At most organizations today, the work people do tends to hurt their wellbeing, when it should be making them happier and healthier. A major key to turning this around is helping employees make their work more meaningful … which is all about discovering how they can best contribute. And of course, it’s simply smart business. […]
5/4/202021 minutes, 56 seconds
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206: Coronavirus – Supporting Employee Mental Health During a Pandemic | with William Kassler from IBM

Join my conversation with the Deputy Chief Health Officer at IBM, with a 350,000-person global workforce, about measures that major companies are taking during the COVID-19 pandemic, including recommendations for employee mental health. The world’s population is facing considerable social and economic disruption. Millions of employees and employers are adjusting to circumstances not seen for […]
4/15/202023 minutes, 56 seconds
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205: Coronavirus – 13 Ways to Stay Sane and Productive During a Pandemic

Are you able to stay happy, energized, and productive during all the distractions, changes, and uncertainties of COVID-19? It’s not easy! And it’s hard to be an effective leader for your team if you aren’t maintaining your own mental and physical wellbeing.  Our team at Workforce recently shared with each other what’s been helping us […]
4/9/202021 minutes
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204: The Role of Men in Tackling Gender Inequality at Work | with Michelle King, Netflix’s Director of Inclusion

When men are actively involved in gender diversity efforts, 96% of organizations report progress, compared to only 30% when men are not involved. However, many men don’t feel equipped to play any role in inclusion and equity. For some men, the traditional model of masculinity steers men away from talking about emotional topics (except to […]
4/1/202028 minutes, 33 seconds
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195: Engaging Generations part 2 — How to Communicate with Millennials and Gen Z | with JJ Lahey

In case you didn’t already realize it, the people who are graduating college now and entering your workforce are not considered Millennials … they are the next generation, Gen Z (sometimes called Post-Millennials).  And even though Millennials have already driven a significant shift in how people communicate in the workplace, it looks like Generation Z […]
8/19/201920 minutes, 7 seconds
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194: Engaging Generations part 1 — How Millennials and Gen Z Are Reshaping Workforce Communications | with JJ Lahey

With four very different generations making up today’s workforce, how do you effectively engage them all? In particular, a frequent question we receive is how to communicate with younger employees. Today’s workforce is made up primarily of four generations: Baby Boomers, Generation X, Gen Y (also known as Millennials), and Gen Z (sometimes called Post-Millenials). […]
8/19/201924 minutes, 7 seconds
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193: Research Techniques for Identifying a Compelling EVP | with Matt O’Connor, PhD

When you identify the reasons why high-performing employees choose your organization, it serves as a compass in guiding your ongoing development of the employee experience. Furthermore, if you use those insights to craft an Employee Value Proposition (EVP) that resonates with both current and prospective talent, it becomes a strong foundation of your employer brand […]
7/14/201915 minutes, 36 seconds
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192: How to Discover Your Employee Value Proposition (EVP) | with Matt O’Connor, PhD

What makes your company different from your competitors in the talent marketplace? Can you articulate the reasons in a message that is unique, authentic, and compelling? A strong Employee Value Proposition (EVP) is key to recruiting, retaining, and fully engaging top talent. Your EVP is a clear message about why people choose to join your […]
7/14/201920 minutes, 2 seconds
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191: 3 Hacks for Emotional Transparency That Cultivates Accountability | with Jonathan Raymond

If it seems like you can’t trust your team to own projects and results, how can you improve accountability? This is the final episode in a four-part series of interviews with Jonathan Raymond about how to practice emotional transparency to cultivate accountability within your team. This time, we discuss three hacks — the most important […]
6/5/20197 minutes, 18 seconds
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190: 4 Steps of Emotional Transparency That Cultivates Accountability | with Jonathan Raymond

Many leaders feel frustrated by what seems like a low level of personal ownership among people in their organization. Things don’t get done on time, problems don’t get solved, and issues get ignored rather than proactively addressed before they become problems. Sound familiar? This episode is part 3 of a four-part series of interviews with […]
5/7/201924 minutes, 32 seconds
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189: Dos and Don’ts of Emotional Transparency | with Jonathan Raymond

A couple days ago, the CEO of a small business complained to me that one of his managers has been displaying some of the classic signs of a lack of accountability — brushing off the severity of a mistake, letting tensions build with his own direct reports instead of asking for advice on how to […]
4/8/201919 minutes, 32 seconds
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188: Emotional Transparency — The Secret to Accountability | with Jonathan Raymond

Accountability. Many organizations name it one of their top corporate values. And yet no matter how much they talk about accountability, leaders often feel frustrated by what seems like a low level of personal ownership among their employees. Things don’t get done on time, problems don’t get solved, and issues get ignored rather than proactively […]
3/4/201922 minutes, 14 seconds
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187: 3 Strategies for Achieving Your Goals

Did you set any New Year resolutions for yourself this year … or goals for your team? If so, are you still on track, or have you given up? According to U.S. News, about 80% of New Year resolutions fail by the second week of February. Does that mean you shouldn’t set goals to improve […]
2/4/201923 minutes, 36 seconds
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186: 4 Tips from Brain Science for Communications That Boost Attention and Learning from Your Workforce | with Jamie Barnes

With so many things competing for attention, leaders at many organizations struggle to get their people to pay enough attention to important communications — such as for change initiatives. And it’s an even bigger struggle to get them to take the messages/information to heart, remember them, and put them into action. Fortunately, neuroscience has provided […]
1/8/201936 minutes, 27 seconds
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185: How Great Leaders Create Connection in the Age of Isolation | with Dan Schawbel

The relationships between your team members make a big difference — both in terms of business results and each person’s wellbeing. As tempting as it is to rely on virtual communication and collaboration, technology too often contributes to workplace isolation and even loneliness. In today’s technology-driven workplace, particularly if some team members are working remotely, how can you cultivate a sense of community?
12/20/201833 minutes, 44 seconds
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184: Using Storytelling to Lead a Transformation at Lowe’s (and Your Company) | with Kyle Nel

The home improvement store chain Lowe’s was named #1 among Fast Company’s 2018 Most Innovative Companies, for augmented and virtual reality, as well as #1 for innovation among specialty retailers on Fortune’s 2018 World’s Most Admired Companies. How did a company in a dusty, old-hat industry (hardware stores) suddenly become known as an innovator? As […]
11/1/201833 minutes, 53 seconds
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183: Using the Fogg Behavior Model to Drive Change | with Jamie Barnes

When developing a communication strategy to drive change within an organization, we use various models and frameworks to help ensure we create a strategy that actually works. The Fogg Behavioral Model is a powerful framework for driving change. BJ Fogg is a behavior scientist and the founder of Stanford University’s Behavior Design Lab. Fogg is […]
9/11/201827 minutes, 34 seconds
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182: The Power of an Authentic Employer Brand and EVP | with Laurie Barnes

A strong, authentic employer brand is key to recruiting, retaining, and fully engaging top talent. The most effective companies build a differentiated employee value proposition (EVP). Many people think of an employer brand only in terms of recruiting new employees, but to be effective, it should be comprehensive and authentic as relates to the overall […]
8/29/201831 minutes, 58 seconds
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181: The Art and Science of Workforce Communication | with Laurie Barnes

You can’t achieve your potential as a leader or an organization without practicing effective communication. Organizations that communicate effectively with their workforce deliver better results. According to a study by Willis Towers Watson, companies with high effectiveness in communication and change management are 3.5 times more likely to significantly outperform their less effective peers. They: […]
8/21/201829 minutes, 54 seconds
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180: Performance Management Truth & Lies | with Michael Bungay Stanier

Boom! That’s the sound of performance appraisal processes being blown up across the country. There’s been a collective lightning flash of realization that the old way of doing it just isn’t doing it. But what’s really happening? In a new piece of research, The Truth & Lies of Performance Management, Michael Bungay Stanier and his […]
7/24/201837 minutes, 49 seconds
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179: Leading with Emotional Courage | with Peter Bregman

You have the opportunity to lead: to show up with confidence, connected to others, and committed to a purpose in a way that inspires others to follow. But great leadership — leadership that aligns teams, inspires action, and achieves results — is hard. And what makes it hard isn’t theoretical, it’s practical. It’s not about […]
7/10/201830 minutes, 28 seconds
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178: How to Succeed at Work/Life Balance (Without Going Crazy)

Imagine life is a game where you are juggling five balls. Work is a rubber ball. If you drop it, it will bounce back. The other four balls — family, health, friends, integrity — are made of glass. ~ James Patterson The first secret to work/life balance is recognizing that it’s not about balance. It […]
6/19/201827 minutes, 44 seconds
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177: Meaningful Work: How to Do Great Business, Find Your Calling, and Feed Your (and Your Employees’) Soul | with Shawn Askinosie, CEO of Askinosie Chocolate

This episode is about a true story that is interesting and well told — a story that is important for all leaders and entrepreneurs … especially those of us who aspire to use business not only to make a living for ourselves but to help make the world a better place. Everyone wants to be […]
5/22/20181 hour, 8 minutes, 39 seconds
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176: Stop Networking — Start Applying Network Science to Transform Your Career and Leadership | with David Burkus

This is a conversation about a book that’s not like any networking book you have read (or ignored) before. In fact, it’s not about networking; it’s about how networks actually work. Networking seems to many of us to be an insincere way to manipulate relationships for personal gain. And yet there is a significant body […]
5/1/201842 minutes, 28 seconds
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175: The Excellence Dividend | with Tom Peters

In the next two decades, nearly 50% of white-collar jobs are at risk, either to automation or artificial intelligence (AI), according to analysis by Oxford University. Every leader and every worker need to ask: What will be left for people to do that machines can’t do better or cheaper? If you don’t figure this out, […]
4/25/201838 minutes, 29 seconds
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WHE33: Engaging Wellness Solutions for an On-Demand World | with Lorna Borenstein, CEO of Grokker

Grokker is an on-demand wellness solution that engages employees with better health through video, experts, and community. Loved by users in 172 countries around the world and used by top employers like eBay, Aetna, and Pinterest, Grokker was named to the 2017 CNBC Upstart 25 list for successful startups. With over 4,000 exercise, mindfulness, nutrition […]
4/19/201840 minutes, 59 seconds
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174: Managing Willpower for What Matters Most

Willpower is the ability to control yourself to determine your actions. It allows you (and your team) to accomplish what matters most to you — solving a business problem, losing weight, cornering the market, getting out of debt, etc. To control many of your actions, you can use selected disciplines to build a powerful habit. […]
3/27/201823 minutes, 19 seconds
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173: Clarity First ― Improve Performance by Eliminating Ambiguity | with Karen Martin

Ambiguity — in the form of uncertainty or conflicting priorities — has become the default state for organizations of all types. It lurks in the background when leaders can’t explain what success looks like, or what aspects of performance matter most for achieving it. It saps energy from talented team members operating in the dark […]
3/20/201836 minutes, 38 seconds
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172: Build One Powerful Habit at a Time

Success is about doing the right thing, not about doing everything right. Achieving extraordinary results doesn’t require you to be a full-time disciplined person or team, where your every action is trained and where control is the solution to every situation. Instead, the trick is to choose the right habit and bring just enough discipline […]
3/6/201831 minutes, 3 seconds
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171: Stop Trying to Multitask — It’s Making You Dumb and Ineffective

Multitasking doesn’t save time — it wastes time. When you try to do two things at once, you either can’t or won’t do either well. If you think multitasking is an effective way to get more done, you’ve got it backward. It’s an effective way to get less done.  Every time we try to do […]
2/27/201819 minutes, 29 seconds
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170: Transforming Resistance to Change | with Christine Comaford

How do great leaders overcome resistance to change ― and the stress that accompanies it? Navigating change is hard, and people often get emotionally hijacked in the process. Leaders need potent, easy to learn, highly effective brain-based tools to navigate the emotions connected with growth and change ― and get their team on track.  In […]
2/20/201841 minutes, 3 seconds
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169: Use a Success List (Instead of a To-do List)

Instead of a to-do list, you need a success list — a list that is purposefully created around extraordinary results. A to-do list becomes a success list when you apply Pareto’s Principle to it. Does it seem like every day you and your team have more and more that “simply must get done”? Do you […]
2/13/201833 minutes, 26 seconds
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168: Singleness of Purpose

Success demands singleness of purpose. ~ Vince Lombardi, arguably the greatest football coach of all time Extraordinarily successful people, companies, and teams always have one product/service/idea they’re most known for or that makes them the most money. They may have other important things too, but only one of them is the most important. Having clarity […]
2/6/201821 minutes, 17 seconds
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167: How Top Performers Work Less and Achieve More | with Morten Hansen

Why do some people perform better at work than others? This deceptively simple question continues to confound leaders, as well as all professionals who want to advance and succeed while maintaining balance and wellbeing. We often equate working longer hours with success, but the fact is that type of work leads to stress, burnout, and […]
1/30/201842 minutes, 35 seconds
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166: Herding Tigers — Leading a Creative Team | with Todd Henry

Leading talented people in creative fields requires a different skill set than what many management books teach. How do you ensure your team consistently delivers a brilliant work product from an inherently unpredictable creative process? How do you manage pushback from your team of super-smart, headstrong creatives? As a consultant to creative companies, Todd Henry […]
1/23/201833 minutes, 5 seconds
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165: Using the Domino Effect for Extraordinary Results

When one thing (the right ONE Thing) is set in motion, it can topple many things. Even more significant, a single domino can bring down another domino that is 50% larger. That provides that opportunity not only for linear progress, but exponential progress. Getting extraordinary results is all about creating a domino effect for you […]
1/16/201826 minutes, 6 seconds
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164: The ONE Thing to Do This Week for Extraordinary Results

What’s the ONE Thing you (or your team) can do this week such that by doing it, everything else would be easier or unnecessary? Behind every successful person is their ONE Thing. No matter how success is measured, personal or professional, only the ability to dismiss distractions and concentrate on your ONE Thing stands between […]
1/9/201829 minutes, 6 seconds
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163: Elephant in the Room: A Leader’s Guide to Tough Conversations | with Mike Bechtle

All of us have at least one person or group of people that we work with who has an issue that we really need to address — a performance problem, a behavioral issue, a piece of spinach stuck in their teeth — but for some reason, we avoid bringing up the topic with them. We’ve […]
11/15/201738 minutes, 43 seconds
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162: Competitive Advantage — 4 Ways to Leverage Relationships at Work | with Todd Davis, FranklinCovey Chief People Officer

How many times have you heard a leader say, “Our people are our greatest asset”? You’ve probably even uttered it a few times yourself. It’s a nice sentiment, but really doesn’t tell the full story. Simply having an organization full of stellar individuals is ultimately less important than how they function together. In his new […]
11/1/201741 minutes, 10 seconds
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161: Becoming a Stress-Resilient Leader | with Andrew Shatté

Chronic stress takes a toll on the quality of work and life, for both leaders and the people they lead. Stress muddies our thinking, impairs judgment, damages health and relationships, and causes people to burn out and quit their job. The solution, according to Dr. Andrew Shatté, is for leaders to become stress-relient and to […]
10/15/201732 minutes, 15 seconds
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160: Building a High-Performing and Health-Driven Culture | with John Burke, CEO of Trek Bikes

Trek Bikes grew out of one man’s belief that he could build a different kind of company. In a barn in southern Wisconsin, Dick Burke instilled the simple principles that continue to guide the company as it has grown into a worldwide brand: build things that last and leave a legacy of positive change. Dick’s […]
9/15/201731 minutes, 40 seconds
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159: Leading a Startup | with Josh Kent, CEO of SunFrog Shirts

What does it take to lead a team that builds a startup into a nationally recognized company in less than three years, with an annual growth rate of more than 1,000%? Josh Kent is the CEO and founder of over a dozen startups, including SunFrog Shirts, which launched in 2013 and is currently the largest […]
8/15/201749 minutes, 56 seconds
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WHE32: Boosting Stress Resilience for Employees | with Andrew Shatté

“Stress is the new fat. It makes us sick, depletes us emotionally, and diminishes our quality of life.” ~ Jan Bruce, co-author of meQuilibrium Just like managing weight, managing stress is about becoming aware of personal choices and making better ones, and rewiring thought patterns so that an individual’s habits sustain well-being rather than sabotage […]
7/18/201732 minutes, 51 seconds
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158: Multipliers — How the Best Leaders Make Everyone Smarter | with Liz Wiseman

Are you a genius or a genius-maker? We’ve all had experience with two dramatically different types of leaders. The first type drains intelligence, energy, and capability from the people around them and always needs to be the smartest person in the room. These are the idea killers, the energy sappers, the diminishers of talent and […]
7/15/201743 minutes, 27 seconds
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157: The Aspiring Leader — Successfully Step into a New Leadership Role | with John Lawler

Is your sight set on a new leadership role? Perhaps you’re the Director of Finance, and you’ve just been tapped to become the new CFO. What do you need to change now that your former peers will be reporting to you? Or maybe you’re not yet in a position with formal authority, but you know […]
6/15/201744 minutes, 50 seconds
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WHE31: Building a High-Performance and Health-Driven Culture at Trek Bikes | with John Burke, CEO

The organizations that are most successful in building a culture of health begin at the top, with key leaders championing a vision that includes the wellbeing of every employee. In this episode, Jesse interviews John Burke, CEO of Trek Bikes, who took a stand 13 years ago that launched a culture that has produced improvements […]
6/5/201744 minutes, 6 seconds
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156: The Leadership Gap — 7 Ways to Move Beyond It | with Lolly Daskal

When successful people begin to feel uncertain or challenged at work, the one thing they want to know most is why things are going wrong after they have gone right for so long. Leaders tend to rise to their positions relying on a specific set of values and traits. But in time, every executive reaches […]
5/15/201737 minutes, 46 seconds
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155: How to Inspire Lifetime Loyalty | with Lee Caraher

As millions of millennials and the even younger GenZers come into the workforce with very different expectations and definitions of loyalty, companies need to shift to make the most of those workers’ energy, skill sets, and incredible potential. Those companies that shift now for the long game of allegiance will have a strategic talent and […]
4/15/201742 minutes, 1 second
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154: Is Your Personality Helping (or Hurting) Your Leadership? | with Ron Warren, PhD

Your personality at work determines your success and impact as a leader. Is yours helping or hurting your effectiveness and your team’s engagement? Contrary to what most people think, you can change aspects of your personality and become a more engaging leader. A new book analyzing the behaviors of business leaders explains concrete ways that […]
4/1/201746 minutes, 11 seconds
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153: How to Find Your Authentic Voice | with Joshua Spodek

To lead and influence others, whether as a workplace leader or as a thought leader, you need to develop an authentic voice. For example, let’s say you are a CEO delivering a speech to your employees, or a functional VP writing an email to your staff, or a department head presenting recommendations to the C-Suite. […]
3/17/201746 minutes, 53 seconds
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152: Don’t Just Lead — 3 Ways to ENGAGE

In the 21st century, those who are changing the world aren’t just leaders; they’re engagers. Managers and leaders try to get others to do what is needed. Engagers create conditions and cultivate a team that is fully energized to achieve the organization’s purpose. Managers and leaders see themselves as the magic. Engagers see the team […]
3/1/201723 minutes, 2 seconds
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151: Work Smarter, Not Harder – Productivity Hacks to Get More & Better Work Done in Less Time | with David Burkus

David Burkus is the organizer of the upcoming Work Smarter Summit, an online video-based virtual conference where world-class experts share their proven tactics for getting more done, earning more money, and living a life of purpose and productivity. Based on interviews with those experts, David has compiled a free ebook called Work Smarter, Not Harder, […]
2/15/201738 minutes, 30 seconds
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150: The Data-Driven Leader | with John Johnson

Leaders need data for at least two reasons: 1) so they and their team can make better decisions, and 2) to influence their employees, customers, or others to take action. In this episode, we discuss how to achieve both objectives better. We learn how to overcome some pitfalls in how we interpret data, so we […]
1/15/201735 minutes, 4 seconds
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149: The Power of Beliefs in Business | with Ari Weinzweig, Zingerman’s Co-Founding Partner

In 1982, Ari Weinzweig, along with his partner Paul Saginaw, founded Zingerman’s Delicatessen with a $20,000 bank loan. They opened the doors with two employees and a small selection of specialty foods and exceptional sandwiches. Today, Zingerman’s Delicatessen is a nationally renowned food icon, and the Zingerman’s Community of Businesses has grown to 10 businesses […]
12/15/201647 minutes, 6 seconds
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148: 9 Ways to Thank Your Employees

“Employees who report receiving recognition and praise within the last seven days show increased productivity, get higher scores from customers, and have better safety records. They’re just more engaged at work.” – Tom Rath Recently, one of my team members communicated heartfelt gratitude to another team member named Jenny for her consistently outstanding performance. And […]
11/15/201628 minutes, 13 seconds
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147: 8 Tips for Communicating Bad News to Your Workforce

Communicating bad news — we all hate to do it, wish we never have to do it again, and yet recognize that there will inevitably be times when we need to do it. Whether it is announcing a reduction in force, a negative change in employee benefits or compensation, a discontinued strategy or product line, […]
11/1/201636 minutes, 9 seconds
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146: 3 Ways to Optimize Your Energy and Culture in the Moment of Truth | with Anese Cavanaugh

Culture eats strategy for breakfast. -Peter Drucker Many leaders and aspiring leaders think their skills and strategies are what create impact, and that perks and parties are what create culture. But in reality a much larger part is created by the leader’s energy in every moment of truth. When you kick off a meeting or […]
10/15/201642 minutes, 22 seconds
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145: Rethinking Accountability — How to Use It to Help Your People Unlock Their Strengths | with Jonathan Raymond

Leaders everywhere talk about accountability, but nobody is defining what it really means — and more importantly, breaking it down into a set of skills that people could learn and apply. Accountability is about helping people unlock their strengths. In this podcast, Jonathan and Jesse discuss how you can have far more powerful conversations with […]
10/1/201640 minutes, 40 seconds
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144: Best Communication Tools for Teamwork

On Engaging Leader, we share a lot of principles about leadership communication, but what about collaboration communication? In other words, what’s the most effective and efficient way to talk to the colleagues and clients you work with most closely in order to do great work together? That’s a trick question, because there isn’t (yet) a […]
9/15/201647 minutes, 10 seconds
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143: Lessons from Starbucks on Leading with Values First | with Howard Behar

“We’re in the people business serving coffee, not the coffee business serving people.” ~ Howard Behar As the president of Starbucks North America and Starbucks International, Howard Behar spent over 20 years helping grow the company into a worldwide phenomenon. During those years, he was integral in establishing and nurturing the Starbucks culture. Since the beginning, […]
9/1/201647 minutes, 29 seconds
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WHE30: Millennials and Healthcare: How They Experience the System | with Hector De La Torre

They’re supposedly young and healthy, but a new study shows that more than half of Millennials report having a chronic health condition. In addition, Millennials struggle how to navigate the health care system, starting with choosing an appropriate health plan in the first place. These and other surprising findings are from a new study on […]
8/22/201638 minutes, 4 seconds
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142: That’s Not How We Do It Here! — How to Stay Agile and Innovative as a Mature Company | with John Kotter

Increasingly, large organizations are finding their competitive landscape changing so quickly that they’re unable to respond fast enough to survive and thrive. Most mature organizations have a built-in tendency to kill off anything agile, innovative, and entrepreneurial — which often is exactly what’s needed to stay ahead of today’s ever-increasing pace of change in the […]
8/15/201643 minutes, 22 seconds
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141: Hire, Develop, and Keep Great Employees | with Paul Falcone

People power your business — and success can hinge on your hiring, inspiring, and keeping the right ones. As a leader, are you cultivating this vital resource? Is there more you could be doing? Are you just winging it? Every HR executive has a laundry list of things they wish managers knew: best practices that […]
8/1/201636 minutes, 9 seconds
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140: Cross-Generational Communications — How to Bridge the Gap to Engage Multiple Generations

We are in the early years of a fundamental demographic shift. What worked in the past will no longer be enough. In order to attract and keep top talent — and to influence their actions — you will need to change how you engage people. Today’s workforce is made up primarily of three generations: Baby […]
7/15/201634 minutes, 30 seconds
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139: How to Speak the Truth to Your Boss and Team (Even When It’s Hard) | with Mindy Mackenzie

“Learn what is true to do what is right.” ~ Thomas Huxley The thing that companies and individuals need most they often get least. What is this thing? The truth. Why? Because people don’t have the courage to say what they’re really thinking. But no company or individual can survive, let alone thrive, without the […]
7/1/201637 minutes, 26 seconds
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138: Nudgy — How to Influence People to Make an Optimal Choice in the ‘Moment of Truth’

In episode 136, I shared how there are three secrets to effective content as part of a leadership or workforce communication strategy: visual, sticky, and “nudgy.” We discussed the first secret in episode 127, Let’s Get Visual: 6 Engaging Ways to Use Images. We discussed the second secret in episode 136, Sticky — 7 Keys […]
6/15/201621 minutes, 24 seconds
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137: The Unplugged Leader — How to Take a Worry-Free Vacation | with Mindy Mackenzie

With warm, summer weather arriving in the northern hemisphere, many of us have vacation plans. But what type of vacation will you take? Will it actually refresh you, helping you come back to work with new energy, fresh ideas, and a better perspective to help you deliver results that matter? If you’re like most business […]
6/1/201626 minutes, 4 seconds
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136: Sticky – 7 Keys to Making People Notice, Care, and Act

In a typical communication strategy, part of the plan involves leadership actions, but also involves communication content — words, images, videos, and so forth. You’ve probably heard the phrase Content Is King. You can do a great job with other aspects of your strategy, but if the content isn’t effective, you’ll fail to meet your […]
5/16/201626 minutes, 18 seconds
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GC35: Enhancing Millennial Performance at Work | with Aaren Terrett

We are in the early years of a fundamental demographic shift. The Millennial generation — which is even larger than the massive Baby Boom generation — now makes up a third of the workforce. As younger millennials continue to graduate from college, their powerful mix of values, communication style, and work perspective is driving a […]
5/9/201630 minutes, 36 seconds
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135: How to Lead Meetings That Get Results (and That People Want to Attend) | with Karin Hurt

Horrible meetings are a cliché of the business world, and with good reason. Most meetings are a waste of time and don’t accomplish much, if anything. Everyone leaves frustrated that they could be doing something more productive with their time — and not only do your results suffer, so does your credibility as a leader. […]
5/1/201634 minutes, 6 seconds
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WHE29: Behavioral Economics for Business Leaders: Turn Good Intentions into Positive Results | with Bob Nease

The new book, The Power of Fifty Bits: The New Science of Turning Good Intentions into Positive Results, by Bob Nease, PhD, is the first practical guide for business leaders to apply behavioral economics to activate the good intentions of people in their workforce. Behavioral economics has shown that people’s choices and actions often are […]
4/26/201643 minutes, 37 seconds
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134: Under New Management: Upending Business As Usual | with David Burkus

Great leaders don’t innovate products, they innovate the factory. Through most of the 20th century, great leaders focused on reinventing the factory. From Frederick Taylor to Henry Ford, the industrial age was made by people who could envision the best way to design the organization around the product. Today, much of the world has moved […]
4/15/201633 minutes, 41 seconds
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133: No Joke: Using Humor for Effective Communications | with David Nihill

In honor of April Fool’s Day, a funny guest joins Jesse to discuss a seriously important topic … how to use humor to drive engagement in all of your communication opportunities. David Nihill went from being deathly afraid of public speaking to hosting a business conference, regularly performing stand-up comedy, and winning storytelling competitions in […]
4/1/201638 minutes, 33 seconds
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WHE28: Avoiding Workplace Burnout | with Bill Holston

One of the surprising things about workplace burnout is that no one is immune. Even the most engaged, productive, and passionate people can experience burnout — in fact, their dedication may cause them to be even more susceptible than others. In Engaging Leader episode 019, How to Help Your Team Have More Great Days at […]
3/22/201645 minutes, 2 seconds
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132: The Coaching Habit – Say Less, Ask More | with Michael Bungay Stanier

What if coaching could become a regular, informal part of your day so you and your team could work less hard and have more impact? That’s the promise Michael Bungay Stanier makes in his latest book, The Coaching Habit. He has trained more than 10,000 busy managers from around the globe in practical, everyday coaching […]
3/15/201642 minutes, 30 seconds
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131: Superbosses: How Exceptional Leaders Master the Flow of Talent | with Sydney Finkelstein

Some leaders foster a disproportionate share of top talent … the kind of talent that goes on to transform their entire industry. Professor Sydney Finkelstein noticed this and then figured out a way to identify who these “superbosses” are and how they do it. Most of what he discovered is counter-intuitive. In one of the […]
3/1/201632 minutes, 3 seconds
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GC34: 8 Gamification Resources for Talent Acquisition

For several years, recruiting has been one of the business processes that has best leveraged the potential of gamification. According to a recent article in HR Magazine, gamification can be an effective strategy for talent acquisition because of the power to: Trigger interest in job openings, Enable (and reward) current employees to easily share job […]
2/23/201617 minutes, 21 seconds
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130: The Storyteller’s Secret: Why Some Ideas Catch on and Others Don’t | with Carmine Gallo

Storytelling is the most underrated skill [among entrepreneurs]. ~ Ben Horowitze, famed venture capitalist Storytelling is the act of framing an idea as a narrative to inform, illuminate, and inspire. From Steve Jobs to Sheryl Sandberg to Richard Branson, successful leaders study and practice the art of storytelling in order to attract top talent, increase […]
2/15/201637 minutes, 14 seconds
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129: Stand Out – How to Be a Thought Leader | with Dorie Clark

Many people in the business world believe that working hard will be enough to move their career forward. But whether you’re trying to advance inside a large organization, or you’re an entrepreneur hoping to make a difference in your community or the global economy, you need to become recognized as an authority in your field. […]
2/1/201635 minutes, 43 seconds
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GC33: Playing a Better Game of Business | with Simcha Gluck of FreshBiz

Gamification concepts continue to be integrated as part of normal business practices; sometimes it’s as subtle as taking inspiration from certain game elements when tweaking a business process, and at the other end of the spectrum, sometimes it’s literally creating a game for people to play. For one growing company, they not only have created […]
1/26/201632 minutes, 45 seconds
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128: How to Shape Culture to Drive Performance | with Lindsay McGregor

Most business leaders today realize that a strong organizational culture is critical to success. However, culture tends to feel like some magic force that few leaders know how to control. So most leaders try to shape culture based on their intuition, leave it to chance, or try carrot-and-stick approaches to drive performance. To find a […]
1/15/201638 minutes, 5 seconds
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127: Let’s Get Visual: 6 Engaging Ways to Use Images

Visual communication always gets more attention than written or verbal alone. And with the information and media-overload that everyone now experiences, visual communication is no longer an option when you are trying to influence, lead, or even simply inform people. You can’t assume that sharing information is enough. Even Steve Jobs, when presenting to already-passionate […]
1/1/201626 minutes, 46 seconds
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126: Holacracy – An Agile Management System for a Rapidly Changing World | with Brian Robertson

Holacracy is a fundamentally different “operating system” for organizations. Holacracy revolutionizes how a company is structured, how decisions are made, and how authority is distributed. Perhaps the best-known examples of companies who have adopted Holacracy are Zappos and David Allen Company. “No one reports to anyone anymore,” explains The Washington Post about Zappos. “Instead, employees […]
12/15/201534 minutes, 39 seconds
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125: Engaging Hourly Workers

Hourly workers make up nearly 60% of the United States workforce. They are often people who directly impact customers, such as through customer service or making the products. And improving the engagement of hourly workers can decrease absenteeism and turnover costs, while improving productivity, customer satisfaction, and the overall culture of the organization. And yet […]
12/1/201531 minutes, 22 seconds
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WHE27: How to Engage Senior Leaders in Wellness Communications | with Mark Snyder from Owens Corning

  As with any important initiative, it’s vital to have the CEO and other senior leaders actively supporting workforce health engagement. These executives can help to: Articulate why the initiative is important to the organization’s purpose and business strategy, Create buy-in from all levels of the organization, Cultivate a supportive work environment, Dedicate resources, and […]
11/24/201520 minutes, 18 seconds
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124: THX! How Practicing Gratitude Makes You a More Effective Leader

Thankfulness changes things: in yourself, in your team, and in your impact. As we approach Thanksgiving in the US, and the New Year goal-setting that most of us will be undertaking over the coming weeks, let me encourage you to make it a priority to improve your gratitude over the coming year. In fact, if […]
11/15/201533 minutes, 24 seconds
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123: How to Rebuild Leadership Credibility: Lessons from the Reforging of a Navy Seal | with Jason Redman

A few years ago, my local gym posted a photo of a handwritten sign that had been posted outside the hospital room of a Navy Seal who had been severely wounded in battle. “The wounds I received,” wrote Lt. Jason Redman, “I got in a job I love, doing it for people I love, supporting […]
11/1/201525 minutes, 49 seconds
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WHE26: Mobile Platforms for Workforce Health Engagement

If you haven’t yet realized it, there’s been a communication revolution building, and it has now reached the tipping point for workforce health engagement. People are now using mobile devices more than desktop computers for digital media, with mobile apps dominating the usage. Text messaging has become the preferred communication method for most people. And people […]
10/27/201531 minutes, 15 seconds
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122: How to Help People Change | with Art Markman

To create lasting behavior change, it’s crucial to understand how the brain’s habit system works, and then develop specific techniques to leverage the power of the brain rather than fighting against it. Psychologist Art Markman joins us to provide insight and practical advice to create sustainable behavior change in the people we lead. He’s the […]
10/15/201534 minutes, 3 seconds
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121: 5 Gears: Being a Present & Productive Leader When There’s Never Enough Time | with Jeremie Kubicek

[powerpess] When you drive a car with a manual transmission, you quickly learn there is a right time and place for each gear. You start in 1st gear, then shift into 2nd gear, and so forth until you reach the highest gear. If you try to shift into the wrong gear, the car will grind […]
10/1/201531 minutes, 4 seconds
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GC32: Engaging Employees as Brand Ambassadors | with Ivan Tsarynny of PostBeyond

Social media has a powerful effect on company sales and recruiting efforts. But just having a corporate communications person post things on Facebook, LinkedIn, and Twitter doesn’t actually bring results. On social media, people pay attention to people, not to companies. Employees and partners collectively have an audience 10x larger than the company itself. ~ […]
9/22/201533 minutes, 35 seconds
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120: How to Lead Through Failure: 11 Ways to Drive Results While Reducing Mistakes

Does the way you lead communicate to your team that failure is not an option? If so, you are limiting innovation and development, encouraging cover-ups and lies, and breeding more-serious mistakes. This is true whether you lead a family, a small organization, or a huge business. “The best way to minimize failure is to embrace […]
9/15/201536 minutes, 22 seconds
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119: Goals Gone Wild: The New Performance Management | with Kris Duggan of BetterWorks

Research shows no one is happy with annual performance reviews—not executives, not managers, and not individual contributors. Even HR teams responsible for performance management aren’t convinced annual reviews provide value. According to Kris Duggan of BetterWorks, that’s because traditional performance management processes and systems no longer accurately reflect the way we work. (They never did, […]
9/1/201527 minutes, 30 seconds
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GC31: Gamified Goal Setting in the Enterprise: Helping People Win at Work | with Kris Duggan of BetterWorks

Focusing on goals establishes a business culture of innovation and collaboration because you are measuring ongoing operations, not a single point in time. For organizations to drive better performance, goal setting should be done frequently, and should focus on just a few high-quality, high-impact goals. BetterWorks is an enterprise goals platform designed to enable all […]
8/25/201526 minutes, 9 seconds
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118: Engaging Employees in the “Mobile Moment” | with Joe Loya

Most people today constantly reach for their smartphones for instant answers and services. What’s the weather? Will Monique be joining us tomorrow? What’s the name of that song? And even people who don’t know how to use most smartphone features know how to send and receive texts. For many, it’s their preferred method for timely […]
8/15/201532 minutes, 11 seconds
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117: Return on Character: Moral Habits & Reputation of CEOs Who Win | with Fred Kiel

When you’re the CEO or senior leader, bottom-line results matter. Especially when the going gets tough, the conventional assumption is that the big boss should push profits by any legal means necessary, even if it means twisting the truth, breaking promises, and being a jerk to other people. But for most of us, that intuitively […]
8/1/201538 minutes, 54 seconds
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WHE25: For Stronger Motivation, Promote Energy – Not Just Good Health | with Tom Rath

Making the connection between better health decisions and daily energy levels does far more to change employee behavior than telling them about longer-term health consequences. At most organizations, a workforce health strategy includes communication and education to motivate and equip employees and their families to reduce health risks, improve well-being, and prevent the development of […]
7/22/201520 minutes, 15 seconds
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116: Two Empathy Tools for Influencing People to Take Action

What does yawning have to do with influencing people to take action? If you yawn, you trigger “mirror neurons” in most other people, which affect their brain activity and influence them to yawn too. And mirror neurons don’t just involve actions like yawning. They affect thoughts and feelings as well. This is one of the […]
7/15/201518 minutes, 10 seconds
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115: The 4 Lenses of Innovation: Powering Your Team’s Creative Thinking | with Rowan Gibson

You and everyone on your team has an “inner innovator,” creative potential inside that can be unleashed and harnessed. With the right tools and a little practice, you and your team can improve your creative thinking skills. What’s more, you can build an embedded capability for innovation that engages everyone at your organization and leads […]
7/1/201533 minutes, 46 seconds
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WHE24: Benefits Engagement through Gamification | with Dr. Ann Clark and Erin Krehbiel of ACI/MacroLife

Back in episode 14, we talked about the six drivers of behavioral engagement. One driver is Structural Ability; in other words, make it easy for people to take the recommended actions that will improve their physical or financial health. Another of the six drivers is Personal Motivation; make it what they want to do. Gamification […]
6/23/201534 minutes, 14 seconds
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114: How Well-being Boosts Employee Engagement and Profitability | with Doug Stover from Gallup

According to The Gallup Organization, when companies add a well-being focus to their engagement efforts, it has an accelerating effect. Focusing on employee engagement and employee well-being together helps companies maximize productivity. Today we’ll discuss how your organization can improve your culture, employee engagement, and the bottom line by taking a whole-person approach that allows […]
6/15/201537 minutes, 46 seconds
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113: Top 7 Email Hacks for Leaders – Don’t Let Email Kill Your Strategic Leadership

Some people fall far short of their leadership potential because they let the best part of their time, energy, and focus get sucked up by non-strategic tasks like replying to emails. On the other end of the spectrum are leaders who don’t have the impact they’d like because they don’t consistently respond to important emails. […]
6/1/201536 minutes, 50 seconds
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WHE23: Slim-by-Design Workplace: Mindless Eating Solutions for a Healthier Workforce | with Brian Wansink

The best wellness programs are ones people don’t even know they’re doing. That may sound like a pipe dream, but a leading researcher says it’s realistic and effective. A few small changes in the workplace can change a waistline … and a culture. Leading behavioral economist, food psychologist, and bestselling author Brian Wansink, Ph.D., joins […]
5/26/201531 minutes, 6 seconds
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112: Are You Fully Charged? 3 Keys to Energizing Your Work and Life | with Tom Rath

Being an engaging leader starts with engaging your own work and life optimally. When you are fully charged, you get more done, your mind is sharp and creative, you feel fully alive – and you are a better leader, parent, spouse, and friend. Does that happen by accident, or are there specific actions that create […]
5/15/201529 minutes, 2 seconds
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GC30: The Game of Benefits | with Dr. Ann Clark and Erin Krehbiel of ACI/MacroLife

Gamification and mobile technology can both make it easier for employees to use their benefits, and provide the motivation to make it what they want to do. In past episodes of Game Changer, we’ve looked at some gamified applications related to certain health benefits – such as episode 3 with UnitedHealth, episode 7 with Movable, […]
5/7/201534 minutes, 33 seconds
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111: Getting Things Done (GTD) for Leaders | with David Allen

Being an engaging leader starts with engaging your own work and life optimally. Five years ago, Jesse had given up on the umpteenth system he’d tried for organization and productivity. As he went back to the drawing board, he discovered that a new approach had taken the world by storm. It was called Getting Things […]
5/1/201547 minutes, 15 seconds
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WHE22: How Well-being Engagement Trumps Wellness | with Doug Stover from Gallup

According to The Gallup Organization, only 24% of employees at companies that offer a wellness program actually participate in it. What’s more, only 12% of employees strongly agree that they have substantially higher overall well-being because of their employer. Today we’ll discuss what’s wrong with the traditional approach to workplace wellness, and how your organization […]
4/29/201538 minutes, 47 seconds
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110: Turning Followers into Leaders | with David Marquet

How do you move people from being passive followers doing what they were told, to becoming proactive, engaged leaders themselves? We’ll give you a hint: It’s not about being visionary or giving the right orders. David Marquet is the author of Turn the Ship Around!: A True Story of Turning Followers into Leaders. David was […]
4/15/201531 minutes, 46 seconds