In this episode, Phil talks to Sukhvinder Pabial (Sukh). They discuss topics such as positive psychology, emotional intelligence, and mindfulness. Sukh discusses the difficulties he faced while writing and promoting his book, offering insights into the distinction between positive thinking and positive psychology, as well as the importance of emotional intelligence in the workplace.   Links   Sukh LinkedIn: Sukhvinder Pabial - Marks and Spencer | LinkedIn   Sukh’s book: The Resilience Handbook: A practical understanding of resilience : Pabial, Sukhvinder: Amazon.co.uk: Books   Brene Brown and Dr. Susan David - destructive emotions: The Dangers of Toxic Positivity, Part 1 of 2 - Brené Brown (brenebrown.com)   Dr. Paul Ekman's book, Emotions Revealed: Emotions Revealed: Understanding Faces and Feelings: Amazon.co.uk: Ekman, Prof Paul: 8601300459851: Books   Martin Seligman's Positive Psychology: Martin Seligman’s Positive Psychology Theory

In this episode Phil speaks to Nick Bellinger from Sanofi about the importance of discussing mental health and well-being in the workplace.    Nick discusses his techniques to manage anxiety while traveling and talks about the evolution of The All Well show, which is the accidental mental health podcast within Sanofi.   They discuss cultural differences in talking about mental health and well-being across Sanofi's global offices and strategies to encourage open discussions about mental health in different cultures.   Links Nick B LinkedIn - https://www.linkedin.com/in/nickbellinger/ Sanofi All Well - https://www.sanofi.com/en/careers/all-well

In this episode, Phil speaks with Nathan Whitbread of The Neurodivergent Coach on neurodiversity in the workplace. Nathan is inspiring people and establishing neuro-inclusive workplaces. He encourages awareness, active participation in employee resource groups, and leadership improvements to promote neurodiversity. Nathan emphasises the impact of reasonable adjustments for individuals in the workplace and how making small changes can make a big difference to people’s work experience. He aims to create workplaces where everyone, regardless of neurodiversity may thrive using empathy-driven strategies and practical interventions.   Links   Nathan Whitbread LinkedIn - https://uk.linkedin.com/in/nathanaelwhitbread   Nathan Website - https://theneurodivergentcoach.co.uk/   3D Coaching - https://www.3dcoaching.com/   Exploded coaching, or coaching exploded – Action Learning Sets - https://theneurodivergentcoach.co.uk/tag/action-learning-sets/   Book recommendation - Microadventures  - Microadventures - Alastair Humphreys   Book recommendation - Neurodiversity at Work - Neurodiversity at Work: Drive Innovation, Performance and Productivity with a Neurodiverse Workforce : Kirby, Amanda, Smith, Theo: Amazon.co.uk: Books   Book recommendation - Simplifying Coaching - Amazon.com: Simplifying Coaching: How to Have More Transformational Conversations by Doing Less eBook : Pedrick, Claire: Kindle Store   Book recommendation - The Human Behind the Coach - The Human Behind the Coach: How great coaches transform themselves first: Amazon.co.uk: Pedrick, Claire, Baldelli, Lucia: 9781788604567: Books   Book recommendation - The Material World - Material World: A Substantial Story of Our Past and Future: Amazon.co.uk: Conway, Ed: 9780753559154: Books

During this episode my guest today is Libby Sander, a leading thinker on understanding the future of work and how we can re-imagine work to live more meaningful and creative lives.   We discuss how physical work environments affect cognitive, emotional, and relational reactions, highlighting the importance of focus and concentration for knowledge workers. We discuss how open-plan offices could hinder productivity due to noise distractions and mention the positive impact of a sense of beauty in workplaces on mood and creativity.   Links    Libby Sander LinkedIn: https://au.linkedin.com/in/libbysander    How spaces can make us better versions of ourselves | Libby Sander: https://www.youtube.com/watch?v=cscBdhU0QYA    Libby Sander’s website: https://www.libbysander.com/    Psychological perceptions matter: Developing the reactions to the physical work environment scale: https://www.sciencedirect.com/science/article/abs/pii/S0360132318307157   Open-plan office noise is stressful: multimodal stress detection in a simulated work environment: https://www.cambridge.org/core/journals/journal-of-management-and-organization/article/abs/openplan-office-noise-is-stressful-multimodal-stress-detection-in-a-simulated-work-environment/F3EF8D2DF47767F18CBF5C081D6AB3A0    Externally-induced meditative states: an exploratory fMRI study of architects’ responses to contemplative architecture - https://www.sciencedirect.com/science/article/pii/S2095263517300055   Get a proper chair, don’t eat at your desk, and no phones in the loo – how to keep your home workspace safe and hygienic (theconversation.com)   

During this episode my guest today is Emma Wall, Practice Manager at Mickleover Medical Centre.  We take a deep dive into the challenges faced in leadership during remote and hybrid work environments, particularly focusing on emotions at work.   Primary care is a hugely challenging setting from an emotion perspective. Patients are unwell and/or emotionally charged already, so their ability to regulate their emotions is inhibited. Those providing primary care are often over stretched. Those that are there to help the patients and those providing the care are then contending with regulating their own emotions as well as the emotions of all those around them.   Our conversation touches on various aspects such as resilience, adaptability, communication strategies and understanding yourself better through tools like Myers-Briggs tests and Clifton's strengths finder. We discuss the importance of clear communication, setting expectations, engaging individuals before tasks, and being mindful of team dynamics.   Emotional labour and emotion work are subjects we have covered in episodes 2, 25, 26 and 27 as well as the special edition of episode 37. If you are after more on emotional labour listen to those podcasts next, links below.    Links   Emma Wall LinkedIn - https://www.linkedin.com/in/emmawallwriter/   Book - Emotions Revealed by Paul Ekman - Emotions Revealed By Paul Ekman | Used | 9780805083392 | World of Books (wob.com)   Myers-Briggs personality test -  Myers-Briggs Type Indicator® (MBTI®) | Official Myers Briggs Personality Test (themyersbriggs.com)   16 Personalities website - Free Personality Test | 16Personalities   Big Five personality test - Free Big Five Personality Test - Accurate scores of your personality traits (truity.com)   How to start a Movement TED Talk by Derek Sivers - Derek Sivers: How to start a movement | TED Talk   Simon Sinek TED Talk - Simon Sinek: How great leaders inspire action | TED Talk   The Clifton Strengths personality assessment on Gallup - Clifton Strengths Online Talent Assessment | EN - Gallup   Emotional Wellbeing in the Workplace report  Sign up or log in to the Emotion at Work Community here for free: https://community.emotionatwork.co.uk/signup Go to “Research & Analysis” Download the report, “Emotional Wellbeing in the Workplace”.   Previous episodes on emotional labour Episode 2 - https://emotionatwork.co.uk/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/ Episode 25 - https://emotionatwork.co.uk/episode-25-emotion-at-work-in-emotional-intelligence/ Episode 26 - https://emotionatwork.co.uk/episode-26-emotion-at-work-in-emotional-exploitation/ Episode 27 - https://emotionatwork.co.uk/episode-27-emotion-at-work-in-emotion-regulation/ Episode 37 - https://emotionatwork.co.uk/episode-37-special-edition-a-focus-on-emotion/

Our guest today is Adrian Salazar, who is Head of Culture and Integrity at SafetyWing.  SafetyWing offers insurance for travellers and remote teams. We explore important topics like being authentic and discuss buzzwords that influence company values.  Then we'll chat about SafetyWing's culture, focusing on ideas like integrity and authenticity, and why having a positive culture and well-being can greatly benefit any organisation.   Links Adrian Salazar LinkedIn – https://www.linkedin.com/in/theadriansalazar/ SafetyWing - https://safetywing.com/ Arlie Hochschild’s book - The Managed Heart: Commercialization of Human Feeling: Amazon.co.uk: Hochschild, Arlie: 9780520272941: Books Imposter phenomenon -  Dr. Pauline Rose Clance - IMPOSTOR PHENOMENON

Part 3 of today's special edition, we'll delve into a topic we've previously explored — the imposter phenomenon. Our guest today, Hanne Vincent, is deeply intrigued by this phenomenon and brings compelling practical tips and ideas to combat this.   This episode is particularly crucial as we aim to not only unravel the essence of the imposter, but also approach it from a unique perspective, integrating practical insights into our discussion.   This is our final of the 3 episodes of The Masked Employee.  If you missed the earlier episodes in part 1 and 2, go back and listen now.   Links   Hanne Vincent LinkedIn: https://www.linkedin.com/in/hanne-vincent-45634549/   Clance imposter phenomenon questionnaire - https://paulineroseclance.com/pdf/IPTestandscoring.pdf    Link to survey questions prefilled - https://docs.google.com/forms/d/e/1FAIpQLSc2E3PBHsh-pdpKazjh1xQ5S_llPxLF29phce3XjMtmBtkimg/viewform?usp=pp_url&entry.709005419=40+or+less&entry.1014670236=16&entry.1134145889=Male&entry.1879501362=1&entry.1161321040=1&entry.698482247=1&entry.1310872487=1&entry.1659318631=1&entry.897278608=1&entry.1780178474=1&entry.47341763=1&entry.435106174=1&entry.95459450=1   Why women don’t apply for job unless they’re 100% qualified - https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified   Previous Emotion at Work episodes on the topic of imposter phenomenon:   Episode 50 - Emotion at Work in the Imposter Phenomenon - https://emotionatwork.co.uk/episode-50-emotion-at-work-in-the-imposter-phenomenon/   Episode 16 – Emotion at Work Stories – Imposter Syndrome with Amanada Arrowsmith (@pontecarloblue) - https://emotionatwork.co.uk/episode-16-emotion-at-work-stories-imposter-syndrome/

Part 2 of today's special edition, we'll delve into a topic we've previously explored — the imposter phenomenon. Our guest today, Hanne Vincent, is deeply intrigued by this phenomenon and brings compelling practical tips and ideas to combat this. This episode is particularly crucial as we aim to not only unravel the essence of the imposter, but also approach it from a unique perspective, integrating practical insights into our discussion. Enjoy part 2 of 3 of the podcasts, and if you missed part 1 go back and listen now.       Links Hanne Vincent LinkedIn: https://www.linkedin.com/in/hanne-vincent-45634549/ Previous Emotion at Work episodes on the topic of imposter phenomenon: Episode 50 - Emotion at Work in the Imposter Phenomenon - https://emotionatwork.co.uk/episode-50-emotion-at-work-in-the-imposter-phenomenon/ Episode 16 – Emotion at Work Stories – Imposter Syndrome with Amanada Arrowsmith (@pontecarloblue) - https://emotionatwork.co.uk/episode-16-emotion-at-work-stories-imposter-syndrome/    

In today's special edition, we'll delve into a topic we've previously explored — the imposter phenomenon. Our guest today, Hanne Vincent, is deeply intrigued by this phenomenon and brings compelling practical tips and ideas to combat this. This episode is particularly crucial as we aim to not only unravel the essence of the imposter, but also approach it from a unique perspective, integrating practical insights into our discussion.   Links Hanne Vincent LinkedIn: https://www.linkedin.com/in/hanne-vincent-45634549/   Susanne Imes and Dr Pauline Rose Clance - Dr. Pauline Rose Clance - IMPOSTOR PHENOMENON  4.3.7-6-IP-High Achieving Women.doc (paulineroseclance.com)   Dr. Valerie Young in the discussion - Valerie Young - Impostor Syndrome Institute   Previous Emotion at Work episodes on the topic of imposter phenomenon:   Episode 50 - Emotion at Work in the Imposter Phenomenon - https://emotionatwork.co.uk/episode-50-emotion-at-work-in-the-imposter-phenomenon/   Episode 16 – Emotion at Work Stories – Imposter Syndrome with Amanada Arrowsmith (@pontecarloblue) - https://emotionatwork.co.uk/episode-16-emotion-at-work-stories-imposter-syndrome/  

Welcome to the Emotion at Work podcast. Today, we’re switching it up a little with Lizzi Philokyprou from the Emotion at Work team asking Phil questions she wish she knew about emotion(s) and emotional intelligence. While Phil opens and closes the podcast it is Lizzi asking the questions and shaping the conversation.  Phil as the co-founder of Emotion at Work has LOADS of knowledge and experience in his head which Lizzi wanted the listeners to know. Starting with some key definitions we move into the universality (or not) of emotions and then into emotion regulation strategies. Phil sprinkles a mix of research, practical examples and the odd film reference into this episode which Lizzi described after the recording as hugely interesting, relatable and helpful.  Links: Emotion at Work website - https://emotionatwork.co.uk/ Emotions Revealed book - https://www.paulekman.com/resources/books/ Handbook of Emotion Regulation - https://blackwells.co.uk/bookshop/product/9781462520732?gC=5a105e8b&gad_source=1&gclid=Cj0KCQiAgqGrBhDtARIsAM5s0_kub3ktT7MDcEkKXfclE_hL7AHmQmI1K-gHCv6dHg6ZBP-rUHuoUTgaAvGhEALw_wcB  

Welcome to a special edition of the Emotion at Work podcast. This episode is part of a double feature, and we've teamed up with our friends from Mind Tools FB (that's Mind Tools For Business) for a truly exciting collaboration. It all took place at the Festival of Work in London back in 2023, where we hosted a thought-provoking fringe event.   During our time at the Festival of Work, we discovered some fascinating insights and hot takes, and we can't wait to delve into them with you. In our previous Mind Tools episode, we tackled one of these hot takes, and today, we're diving headfirst into the topic of communities.   The hot take on our plate today is this: "L&D can never build communities as they're not targeted or rewarded for it." It's a bold statement, and we're eager to explore it from all angles.   We're joined by our guests, each bringing their unique perspectives to the table. We have Ross Garner and Nahdia Khan from Mind Tools, along with Lizzi Philokyprou from the Emotion at Work team.   So, grab your headphones and get ready for an engaging discussion as we unravel the intricacies of building communities in the world of Learning and Development. It's going to be an insightful journey, and we're delighted to have you along for the ride!   Links: Ross’ LinkedIn -  https://www.linkedin.com/in/ross-garner-8594a341/?originalSubdomain=uk Nahdia’s LinkedIn - https://www.linkedin.com/in/nahdia-khan-684945/?originalSubdomain=uk Lizzi’s LinkedIn - https://www.linkedin.com/in/lizzi-philokyprou-3136a0164/ Mind Tools For Business Podcast - https://mindtoolsbusiness.com/resources/podcast Ross Garner mentions this book -  https://markbritz.com/the-book-social-by-design    

Welcome to the Emotion at Work podcast. Today, we’re hearing from Liam Martin, who’ll share his knowledge of recent academic research on the subject of working from home, productivity, and share his own personal stories of the advantages of remote work. Liam is the co-founder and Chief Marketing Officer at Time Doctor, which is a tool for gaining insights into productivity for remote teams. Time Doctor provides managers with the reassurance that individuals are indeed engaged in their designated tasks, as the platform efficiently handles various systems and processes, enabling managers to focus on cultivating their soft skills.   Links: Liam’s website - https://www.timedoctor.com Liams’s LinkedIn - https://www.linkedin.com/in/liammcivormartin/ Liam’s Instagram - https://www.instagram.com/liamremote/?hl=en Liam’s Twitter - @liamremote Liam’s Book – Running Remote - https://www.runningremotebook.com Brian Elliot/Future Forum Slack launches the Future Forum to create a better way to work | Slack Free resource and free talks Running Remote - YouTube Y Combinator Research - https://www.saastr.com/58-of-top-yc-companies-are-hqd-in-the-sf-bay-area-but-are-partially-or-fully-remote/ Fireside chat with Brian Elliott, Founder Future Forum - https://youtu.be/ifkmzOR_crU?t=718  

Welcome to the Emotion at Work podcast. In today's conversation, Phil is joined by Melissa Doman, an expert in organisational psychology, a former clinician specialising in mental health, and a dedicated professional focusing on workplace mental well-being. Melissa is also the author of the book, "Yes, You Can Talk About Mental Health at Work: Here's why … and How to Do it Really Well”.   During the conversation, Melissa offers a practitioner's viewpoint on the unspoken rules and expectations surrounding emotions, emotion regulation and expression, and shares how the art of Salsa dancing serves as a meditative practice for her.   Links: Arik Cheshin Transcription-Episode-45-Emotion-at-Work-in-Emotion-Expression.pdf (emotionatwork.co.uk) Melissa Doman’s book Yes, You Can Talk About Mental Health at Work, Here's Why ... and How to Do it Really Well: Amazon.co.uk: Doman MA, Melissa: 9781789563030: Books Paul Ekman Paul Ekman Books | Emotions Revealed Melissa’s website Melissa Doman, M.A. | Mental Health at Work | Awareness is Great - Action is Better.™ Melissa’s LinkedIn Melissa Doman, M.A. | LinkedIn Melissa Doman Instagram @thewanderingmel

In this episode, Phil discusses his research paper titled "Managers Feel The Pinch."   If you hold a managerial position, work in HR, learning and development, or organisational development, and you wish to assist your managers in enhancing their emotional well-being, what steps can you take? How can you provide assistance?   Phil reveals the research findings that shed light on the reasons why managers may face challenges with their emotional well-being. Throughout this podcast, there are opportunities for reflection and consideration, along with numerous practical tips to aid you in supporting your managers.     Links:   Research Paper – Managers Feel The Pinch - https://ey8bj6rukjo.exactdn.com/wp-content/uploads/2023/07/Managers_Feel_The_Pinch_Report_PDF-2.pdf    Episode 27 – Emotion at Work in Emotion Regulation – James Gross -  https://emotionatwork.co.uk/episode-27-emotion-at-work-in-emotion-regulation/   Episode 26 – Emotion at Work in Emotional Exploitation - https://emotionatwork.co.uk/episode-26-emotion-at-work-in-emotional-exploitation/   Episode 2 – Emotional Inauthenticity, burnout and coping mechanisms - https://emotionatwork.co.uk/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/   Does it really pay to be civil? - https://ourpublicservice.org/blog/does-it-really-pay-to-be-civil/   If you would prefer to read the podcast click here: Transcription – Episode 63 – Managers Feel The Pinch  

Welcome to another episode of the Emotion at Work podcast! In today's conversation, Phil sits down with Sam Isaacson, a renowned coach and technology thought leader, to delve into the fascinating world of coaching and its future.   Throughout this episode, Phil and Sam explore the use of artificial intelligence (AI) and chatbots in coaching. They dissect the role that AI plays in the coaching landscape and eagerly ponder what lies ahead for AI coaching.   Additionally, our hosts touch upon the concept of coaching pools, discussing both the merits and drawbacks of AI coaching within the realm of work.   Sam generously shares a wealth of resources to expand your knowledge in the space of AI and the future of coaching. This engaging conversation offers invaluable insights into the evolving world of coaching and its integration with advanced technologies.   References and links:   Sam Issacson LinkedIn - https://uk.linkedin.com/in/samisaacson   The tension of coaching and technology – LinkedIn article - https://www.linkedin.com/pulse/tension-coaching-technology-sam-isaacson/?trackingId=OpONHl0ESwy5ZAoOH6Yrvw%3D%3D   Sam Issacson website - https://www.isaacson.uk   Sam’s book: “How to Thrive as a Coach in a Digital World” - https://www.amazon.co.uk/Education-Humanities-Sciences-Counselling-Psychotherapy/dp/0335250610   Nancy Kline coaching - https://www.timetothink.com   Eliza technology - https://web.njit.edu/~ronkowit/eliza.html   ChatGPT – https://openai.com/blog/chatgpt    Trish Uhl - https://www.linkedin.com/in/trishuhl/   Dr Nicky Terblanche - https://za.linkedin.com/in/dr-nicky-terblanche-phd-b004177   Association For Coaching – Technology and Innovation Series - https://www.associationforcoaching.com/page/technology_and_innovation_podcast_series   Evoach Podcast: https://www.evoach.com/the-future-of-coaching-podcast

In this podcast episode, Phil explores the concept of being a highly sensitive person (HSP) with his guest, Gemma Sandwell, Energy Alignment Coach, Positive Psychology and Wellbeing Practitioner. They discuss the importance of boundaries and how managers and organisations can support and enable highly sensitive individuals to thrive in their work environment. They also touch on the topic of emotional labour and how it may already be happening for highly sensitive people, making it crucial for managers to create a psychologically safe environment. Overall, this podcast provides valuable insights into understanding and supporting highly sensitive individuals in the workplace.   References and links:   Warning - Carbon monoxide poisining story - timestamp: 20.36   Gemma Sandwell LinkedIn profile: https://www.linkedin.com/in/gemma-sandwell-b6518325/   Gemma Sandwell Instagram: https://www.instagram.com/iamgemmasandwell/    Gemma Sandwell Facebook: https://www.facebook.com/people/Gemma-Sandwell/pfbid037XtPJ4BKagiPxvqV8bqSMkjmpbCYeRWP2BdAsTD15smra3Vahiu68YKSWFB61bMHl/    Gemma Sandwell’s TedX Talk - Be a Tree: The Power of the Present https://www.youtube.com/watch?v=D3-8E_zn9bQ   Dr Elaine Aron - https://hsperson.com/   HSP Test - https://hsperson.com/test/highly-sensitive-test/    Book: The Highly Sensitive Person by Elaine Aron - https://hsperson.com/books/the-highly-sensitive-person/    Quiet: The Power of Introverts in a World That Can't Stop Talking - https://www.amazon.co.uk/Quiet-Power-Introverts-World-Talking/dp/0141029196   Katheines TEDx (which is about wellbeing strategy she did an amazing job!)  https://youtu.be/GyGBt7VMwrQ   Linkedin Post about driving tests: https://www.linkedin.com/posts/gemma-sandwell-b6518325_driving-authenticity-coaching-activity-7034054175063736321-0tAu?utm_source=share&utm_medium=member_desktop   Sue Langley, a world leader in positive psychology and emotional intelligence - https://langleygroup.com.au/sue-langley-making-a-difference-in-the-world/   Emotional Badass podcast hosted by Nicky Eisenhower - https://www.youtube.com/watch?v=C5uIKwRZr8g   The Happiness Advantage by Shawn Achor - https://www.wob.com/en-gb/books/shawn-achor/happiness-advantage/9780307591555?cq_src=google_ads&cq_cmp=19658855653&cq_con=&cq_med=pla&cq_plac=&cq_net=x&gclid=EAIaIQobChMIkqff9ZDo_gIVitPtCh1cpQ6ZEAQYBSABEgLpc_D_BwE#NPB9780307591555    TEDxBloomington - Shawn Achor - "The Happiness Advantage: Linking Positive Brains to Performance" - https://www.youtube.com/watch?v=GXy__kBVq1M    Positivity: Groundbreaking Research To Release Your Inner Optimist And Thrive - https://www.amazon.co.uk/Positivity-Groundbreaking-Research-Release-Optimist/dp/1851687904   Episode 43 – Emotion at Work in Job Crafting with Rob Baker - https://emotionatwork.co.uk/episode-43-emotion-at-work-in-job-crafting-2/   Tailored Thinking – Rob Baker - https://tailoredthinking.co.uk/people   Episode 59 – Emotion at Work in Boundaries and Burnout - https://emotionatwork.co.uk/episode-59-emotion-at-work-in-boundaries-and-burnout/  

In this episode, Phil talks about boundaries, identities and different approaches to life. His guest is Angela Day, a business leader, Head of People, Risk and Compliance at Market Operator Services Limited (MOSL). MOSL are the market operator for the non-household water retail market in England and sit at the centre of the water industry. Angela discusses MOSL's Diversity Society and how they have created an environment for people to share their experiences to see the world through the eyes of others. This has been designed through colleague-led discussions that involve the entire organisation.  They go on to discuss how permission is one of the aspects developed to lead MOSL, with Angela providing examples of permission at a recent away day and other examples of how permission leadership demonstrates respect and improves buy-in from colleagues. References and links: The Chimp Paradox - https://chimpmanagement.com/books-by-professor-steve-peters/the-chimp- paradox/    Ted Talk by Taiye Selasi – Don’t ask where I’m from, ask where I’m local - https://www.ted.com/talks/taiye_selasi_don_t_ask_where_i_m_from_ask_where_i_m_a_local?lan guage=en    Jeremy Clarkson and Megham Markle - https://www.usmagazine.com/celebrity-news/pictures/jeremy-clarkson-slammed-for-meghan-markle-comments-what-to-know/   Jia Wang PH.D. - Workplace Incivility: The Silent Epidemic - https://www.youtube.com/watch?v=X91ZElURMtA   Angela Day – MOSL - https://mosl.co.uk/about/mosl-team/19-angela-day Angela Day LinkedIn - https://uk.linkedin.com/in/angela-day-a500b68          

This episode of the Emotion at Work podcast looks at two different topics: boundaries and burnout. My guest in this episode, Kelly Swingler, is a coach, keynote speaker and author who has an array of experience in both topics which have an important role in our overall wellbeing.   Kelly discusses her own personal experience of moving towards burnout, outlines how this had manifested itself in her daily habits and routines, and talks of how this led her to start her own business. Kelly also shares and discusses the available research centred on the impact of burnout on women in the workplace.   References and links:   The packing bags mentioned by Kelly (who says to use them by rolling and flattening!):  https://nordace.com/en/product/nordace-siena-compression-packing-cube/   Deloitte Women at Work report: https://www2.deloitte.com/global/en/pages/about-deloitte/articles/women-at-work-global-outlook.html   McKinsey Report: https://www.mckinsey.com/~/media/mckinsey/business%20functions/people%20and%20organizational%20performance/our%20insights/women%20matter/women_matter_oct2008_english.pdf   Burnout podcast episode mentioned by Kelly: https://brenebrown.com/podcast/brene-with-emily-and-amelia-nagoski-on-burnout-and-how-to-complete-the-stress-cycle/   Book mentioned by Kelly: https://www.amazon.co.uk/Burnout-Solve-Your-Stress-Cycle/dp/1785042092/ref=asc_df_1785042092/?tag=googshopuk-21&linkCode=df0&hvadid=411246918865&hvpos=&hvnetw=g&hvrand=13366914573765310502&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006886&hvtargid=pla-862463984579&psc=1&th=1&psc=1&tag=&ref=&adgrpid=94876264008&hvpone=&hvptwo=&hvadid=411246918865&hvpos=&hvnetw=g&hvrand=13366914573765310502&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006886&hvtargid=pla-862463984579   Kelly’s book ‘Mind the Gap’: https://www.kellyswingler.com/mindthegap

In this episode, looking at what can be defined as a sub-category of impression management, Phil turns to inspect the role of self presentation.   As noted in the episode, impression management and self presentation is “a goal-directed, conscious or unconscious attempt to influence the perceptions of others about a person, object, or event by regulating and controlling information in social interaction.”   In the workplace, being able to understand the way that someone is looking to present themselves, and then deducing what their goal may be in presenting themselves this way, can support us in how we build relationships and communicate.   To demonstrate this process, Phil revisits the data set used both in episode 54 and our recent piece of analysis: ‘“Smoking ruin”: failure or hard work? Analysing a real-life example of how people negotiate meaning in context.’ This data set is from Matt Hancock’s interview on Good Morning Britain on the one-year anniversary of the first COVID-19 lockdown.   Works mentioned:   ‘“Smoking ruin”: failure or hard work? Analysing a real-life example of how people negotiate meaning in context’: https://community.emotionatwork.co.uk/folders/31   Impression Management in the Workplace: Research, Theory and Practice by Andrew J. DuBrin: https://www.waterstones.com/book/impression-management-in-the-workplace/andrew-j-dubrin/9780415871730   Erving Goffman and framing: https://www.amazon.co.uk/Frame-Analysis-Essay-Organization-Experience/dp/093035091X

In this episode, I interview Krystal Wilkinson who is a researcher, practitioner, and senior lecturer at the Manchester Metropolitan University   Krystal joins me to discuss flexible working; a very topical and relevant practice which surrounds the present landscape of work. Krystal is keen to challenge the narrative that often sits around flexible working and the preconceived perceptions that many organisations and individual’s hold towards who should be eligible. We look at some of the normative assumptions in organisations around who qualifies for flexible-working, before discussing some of the work-life challenges and dilemmas which are identified and discussed in Krystal’s research.   Your resources for this episode:   Work-life challenges and dilemmas paper: https://journals.sagepub.com/doi/full/10.1177/0950017016677942 Perceptions of fairness paper: https://onlinelibrary.wiley.com/doi/full/10.1111/1748-8583.12181 Perinatal mental health & ‘rhythm intelligent managers’: https://onlinelibrary.wiley.com/doi/full/10.1111/1748-8583.12434 The short blog for CIPD Manchester: https://cipdmanchester.com/2022/01/04/the-potential-of-rhythm-intelligence/ Rouse et al. (2021) – where ‘rhythm intelligence’ came from: https://journals.sagepub.com/doi/full/10.1177/0266242620984739 Gatrell’s (2011) paper on secrecy, silence and supraperformance: https://onlinelibrary.wiley.com/doi/full/10.1111/j.1468-0432.2009.00485.x Behson (forthcoming) book on ‘whole person workplace’: https://www.scottbehson.com/the-whole-person-workplace   If you want to get in touch with Krystal Wilkinson: Krystal’s LinkedIn: https://www.linkedin.com/in/krystal-wilkinson-0650687a/ Twitter: @DrKrysWilkinson Krystal’s Email: [email protected]   Learn more about Emotion at Work: https://www.emotionatwork.co.uk Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/ Join the Emotion at Work Community: https://community.emotionatwork.co.uk/signup

We are very excited to be publishing our latest piece of research into Emotional Wellbeing in the workplace.  In our latest research we wanted to find out, from people like you, what are the variables that impact key wellbeing outcomes of the extents to which people: 1. Find pleasure in their work 2. Recently experienced stress about their work 3. Find their work keeps them awake at night This podcast starts to dive into the detail of our findings which unveil the relationships between these outcomes and the variables we assessed. Where are the overlaps and correlations and where do the findings diverge? If you want to access the report findings in detail please register here https://mailchi.mp/emotionatwork/emotional-wellbeing-report If you want to join the webinar that Phil mentions, you can do that here https://mailchi.mp/emotionatwork/mailing-list  

COVID-19 has changed the landscape of work for many people and organisations. Shifting processes and leading teams in a hybrid way and/or a remote way has brought with it a myriad of challenges and considerations for people professionals and those in leadership positions.   In this episode, Phil is joined by Sumit Gupta who is a leadership coach and entrepreneur. Phil and Sumit discuss the role of creating a trustworthy culture through effective leadership, particularly in a hybrid and remote setting, which allows individuals to feel psychologically safe and can help them eliminate the need to wear a mask at work and conceal their true emotion(s).   The three attributes Sumit suggests help create this environment in a hybrid/remote setting, and those which are subsequently covered throughout this conversation, are:   Approach this style of leadership as new or different as opposed to difficult or challenging Lead with trust Ask questions with curiosity   All these components are discussed in detail throughout the episode before Sumit and Phil look to some of the potential myths which sit around leadership.   To find out more about Sumit:   LinkedIn: https://www.linkedin.com/in/sumit4all/   Email:  [email protected]   Website: https://www.deployyourself.com/   Links and references to the research and resources discussed in this episode are below:   Book: Conscious Business by Fred Kofman: https://www.waterstones.com/book/conscious-business/fred-kofman//9781622032020   Book: Conscious Capitalism by John Mackey: https://www.amazon.co.uk/Conscious-Capitalism-New-Preface-Authors/dp/1625271751   The Institute for Generative Leadership: https://generateleadership.com/building-your-leadership-muscle-program/   Join the Emotion at Work Community for FREE here: https://community.emotionatwork.co.uk/    Follow us on Instagram for exclusive Podcast updates: https://www.instagram.com/emotionatworkpodcast/    Learn more about Emotion at Work through our website: https://www.emotionatwork.co.uk    Connect with Phil on LinkedIn: https://www.linkedin.com/in/phil-willcox-02013425 

The keen eared listeners out there will realise that this is actually episode 54 not 55.  Sorry!! Here is a link to the data set that we are analysing: https://youtu.be/fGEUKQroPK0 Here is a link to the Co-operative Principle that I mention at around 5 minutes: https://en.wikipedia.org/wiki/Cooperative_principle Here is a link to the community where you can register for FREE to access the full report https://community.emotionatwork.co.uk/signup Here is a link to the podcast episode I mention at around 17 minutes on Impoliteness and Banter: https://emotionatwork.podbean.com/e/episode-29-emotion-at-work-in-banter-impoliteness-and-power/    

During this episode Phil is joined by Cody Porter, who’s research involves information elicitation and how this aids deception detection.  Phil and Cody discuss the role that deception plays in the workplace, from exaggeration and minimisation in job interviews (or on a CV), to corporate fraud and day-to-day lies and omissions.    There’s no Pinocchio’s nose when it comes to detecting deceit.  They examine strategies to make life easier for truth tellers, harder for liars and help differentiate between the two.    Cody has recently successfully defended her ‘viva’, which, “is an oral test during which a PhD candidate defends their PhD thesis in front of a panel of examiners” and is now embarking on a new role as a Senior Lecturer at the University of the West of England.   The interview kicks off with Cody giving working definitions of “Deception” and “Truth”, how her research can/is helpful in the workplace and discussing what AIM techniques are.  Towards the end of the podcast listen to Cody give advice to help you be effective in interviews or conversations where deception may play a part.   To find out more about Cody you can find her on LinkedIn: https://uk.linkedin.com/in/cody-porter-469825109 or Twitter on @Cody_N_Porter.   Links and references to the key areas and ideas discussed are below:   DePaulo, B. M., Lindsay, J. J., Malone, B. E., Muhlenbruck, L., Charlton, K., & Cooper, H. (2003). Cues to deception. Psychological bulletin, 129(1), 74.   Harvey, A. C., Vrij, A., Hope, L., Leal, S., & Mann, S. (2017). A stability bias effect among deceivers. Law and human behavior, 41(6), 519.   Porter, C. N., Morrison, E., Fitzgerald, R. J., Taylor, R., & Harvey, A. C. (2020). Lie-detection by Strategy Manipulation: Developing an Asymmetric Information Management (AIM) Technique. Journal of Applied Research in Memory and Cognition, 9(2), 232-241.   Vrij, A. (2008). Detecting lies and deceit: Pitfalls and opportunities. John Wiley & Sons.   Join the Emotion at Work Community for FREE here at https://community.emotionatwork.co.uk/ Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/ Learn more about Emotion at Work: https://www.emotionatwork.co.uk Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425

Aug 31st, 2021   In this episode, Phil talks about Emotional Sensitivity or more commonly known as Hot Triggers. No guest is featured here but rather it includes targeted questions and reflection times throughout the episode for you as a listener to consider.   The areas of focus are; what shapes hot triggers or emotional sensitivity, how to identify them and signposts strategies to deal with them once identified.  There are regular places to pause and reflect with guided questions from Phil.   Looking first at defining emotional sensitivity Phil gives three factors to consider; things that grab easily and/or that grab you hard and/or that you hold on to. These are there to help you identify what your hot triggers may be.   Secondly, Phil introduces four factors that can increase emotional sensitivity; the intensity when the trigger was formed, the number of times it has occurred, how early in life it happened and similarity to the evolutionary theme.      Next, Phil shares some research into why we regulate emotions so we can use that to inform our thinking on how we may be more or less sensitive to triggers.   Finally, Phil brings the podcast to a close and gives some final space for reflection.     Your resources:   Phil mentions the related podcast episodes https://emotionatwork.podbean.com/e/episode-37-special-edition-a-focus-on-emotion/   https://emotionatwork.podbean.com/e/episode-27-emotion-at-work-in-emotion-regulation/   https://emotionatwork.podbean.com/e/episode-25-emotion-at-work-in-emotional-exploitation/   https://emotionatwork.podbean.com/e/episode-24-emotion-at-work-in-emotional-intelligence/   He also talk about appraisal theory and here is a link to a fab article that gives a headline overview of the different (psychology-based) theories of emotion. https://www.verywellmind.com/theories-of-emotion-2795717   A fantastic paper summarising emotional labour, dipping into emotional sensitivity & signposts to other research too https://www.researchgate.net/profile/Sander-Koole-4/publication/240236228_The_psychology_of_emotion_regulation_An_integrative_review/links/6047980c299bf1e0786933a6/The-psychology-of-emotion-regulation-An-integrative-review.pdf   This open access chapter gives a good summary of the three orients of emotion regulation https://people.socsci.tau.ac.il/mu/galsheppes/files/2014/10/2011-3.pdf   This is Paul Ekman’s book that Phil refers to https://www.paulekman.com/resources/books/amp/

How we think or feel about ourselves and how we want others to feel about us can be manifested in the way that we look.  Some aspects about how we look, for example how we style our clothes, hair or accessories are within our control.  Other aspects, for example, our height or the shape of our skeleton, the size of our feet or hands are aspects about which we cannot control (without clinical intervention).   Body difference and physical appearance are two areas that my guest, Denise Sanderson has trained in and is an advocate for as you will hear in this episode.  Denise is someone that I hugely value in the HR world and she often gets me thinking and so it was a great opportunity to get her on to the podcast.   Some of the things that Denise shares that really got me thinking include: Is body difference and how someone looks a detriment to their chances of securing jobs or promotion? What are the links between body difference and racism? How has COVID helped and hindered those who have physical differences to the 'norm'? We go onto discussing how our physical appearance(s) shape how we (and others) feel about ourselves and how we feel about others.   What I really enjoyed about this podcast is the natural discussion we had and it made me think about things that I had not considered before.  I found Denise to be really engaging and here is a large amount of research and evidence that informs her thinking (and is shared below).  Your links and references to the key areas and ideas we discussed are below:   Changing the Perfect Picture: an inquiry into body image, Women & Equalities Commision - https://committees.parliament.uk/work/226/changing-the-perfect-picture-an-inquiry-into-body-image/publications/ https://www.uwe.ac.uk/research/centres-and-groups/appearance (Didn’t quote this org, but should have)   Fearing the Black Body: The Racial Origins of Fat Phobia, Sabrina Strings (See Body Positive references below)   Body Happy Kids, Molly Forbes of Body Happy Org https://www.bodyhappyorg.com/   Some supporting charities:   BEAT: beateatingdisorders.org.uk Twitter: @beatED Mind: mind.org.uk Twitter: @MindCharity Changing Faces: https://www.changingfaces.org.uk/ Twitter: @FaceEquality   Denise's blogs: http://damsonbelle.blogspot.com/2020/05/more-than-month-of-memes.html http://damsonbelle.blogspot.com/2020/08/the-seven-stages-of-body-confidence.html   HR articles: https://www.personneltoday.com/hr/fattism-at-work-is-still-a-prevalent-problem/ containing... https://www.personneltoday.com/hr/obesity-research-fattism-is-the-last-bastion-of-employee-discrimination/ https://www.peoplemanagement.co.uk/experts/legal/lookism-forgotten-workplace-inequality#gref   Mental Health Awareness Week, 2019: https://www.mentalhealth.org.uk/publications/body-image-report   The salary impact: https://www.socsci.uci.edu/newsevents/news/2018/2018-06-07-penner-patch.php https://www.glamourmagazine.co.uk/article/women-who-wear-makeup-get-paid-more https://www.theguardian.com/money/shortcuts/2015/apr/29/do-tall-people-really-deserve-to-earn-more https://www.forbes.com/sites/traversmark/2020/04/16/your-height-has-a-big-impact-on-your-salary-new-research-seeks-to-understand-why/?sh=8a7846d1071f   Check out on social media: A few additional references (I think) I made Lindo Bacon Natasha Devon #HAES #BodyConfidence   Other articles:   Body Positivity’s history - https://www.bbc.co.uk/bitesize/articles/z2w7dp3 Black and Body Positive - https://zenerations.org/2020/08/21/the-black-history-of-the-body-positive-movement/   Bonus: Denise's alternative view on BMI, as she calls it a “Bullshit Measuring Index” - BMI (referenced as an issue in the W&EC report…) https://www.everydayhealth.com/diet-nutrition/bmi/bmi-flaws-history-other-ways-measure-body-weight/ https://www.goodhousekeeping.com/health/diet-nutrition/a35047103/bmi-racist-history/ https://www.npr.org/templates/story/story.php?storyId=106268439&t=1626816486552   More from Denise: LinkedIn: https://www.linkedin.com/in/denisesanderson/?originalSubdomain=uk Twitter: @_BodyConfidence or @DamsonHR Instagram: bodyconfidencecards_db Facebook group: Body Confidence Card Club   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

In this episode, Phil talks about the Imposter Phenonemon or more commonly known as the Imposter Syndrome. No guest is featured here but rather it includes targeted questions and reflection times throughout the episode for you as a listener to consider.   Who we are making comparisons with and who those comparisons are against is an area that is reflected on here. Whether that comparison happens within oneself, in the workplace, or observed in others, different perspectives are explored. Within these perspectives, Phil gives the listener some time to reflect on the learnings throughout and for instance, focus on the question “Where does that comparison come from?”.   Comparison, the comparative aspect applied by managers and in general the comparative nature of our everyday living is explored in detail, with examples where other key themes such as Meritocracy and individualistic structure are visible. “Comparison is the thief of joy”, as Roosevelt once said, and that is something to keep in mind while listening.   Your resources: Blog from Jayne Harrison - https://www.linkedin.com/pulse/befriending-your-imposter-jayne-harrison-she-her- Leonhardt, M., Bechtoldt, M.N. and Rohrmann, S., 2017. All impostors aren’t alike–differentiating the impostor phenomenon. Frontiers in psychology, 8, p.1505. Hawbam, Sandhyarani and Sonam Singh. “Impostor Phenomenon: Gender Differences and Role of Family Environment.” TIJ's Research Journal of Social Science & Management - RJSSM 8 (2018): n. pag. Badawy, R.L., Gazdag, B.A., Bentley, J.R. and Brouer, R.L., 2018. Are all impostors created equal? Exploring gender differences in the impostor phenomenon-performance link. Personality and Individual Differences, 131, pp.156-163. Slank, S., 2019. Rethinking the imposter phenomenon. Ethical theory and moral practice, 22(1), pp.205-218. https://www.semanticscholar.org/paper/Connecting-Gender-and-Mental-Health-to-Imposter-Cusack-Hughes/5faafdf28398203cefca3b9aa109d249bf2ea610?p2df Hutchins/publication/321277584_What_imposters_risk_at_work_Exploring_imposter_phenomenon_stress_coping_and_job_outcomes/links/5ab17964aca2721710ffbe69/What-imposters-risk-at-work-Exploring-imposter-phenomenon-stress-coping-and-job-outcomes.pdf https://paulineroseclance.com/pdf/ip_high_achieving_women.pdf#page32   Happy listening!   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/    

In this longer than usual episode, I interview Sarah Higgins who is a Leadership Coach and Author of her own book The Power of Love Leadership. Here, she developed 7 Strategies for leadership, team, business, and life to not only drive success but to manage and understand one’s own emotions in order to become a better leader (and person really).   We walk through Sarah’s Model in Detail from the different components like Fear to each of the 7 Strategies which are Gratitude, Hope, Learning, Forgiveness, Enthusiasm, Compassion, and Humility. She opens up about how she came to not only use the model with leaders but also with herself, with her daughter, and in all kinds of contexts. The topic of how we are not taught to manage our emotions is discussed at length and Sarah gives some really great examples of how she has learned to manage them within herself, and tips for others to do the same.   Your resources:   5 min – Sarah Higgins Book The Power of Love Leadership https://www.amazon.de/-/en/Sarah-Higgins/dp/1912300346   12 + 17 minutes – Sarah’s Model (Picture in show notes)   1h 12min – Andy Cope’s The Art of Being a Brilliant Teenager Book https://www.amazon.com/Art-Being-Brilliant-Teenager/dp/0857085786   1h 16min – Patrick Lencioni’s The Truth About Employee Engagement: A Fable About Addressing the Three Root Causes of Job Misery Book https://www.amazon.com/Truth-About-Employee-Engagement-Addressing/dp/111923798X   1h 24min – we promised a bunch of resources then, so here you go: The website of Sarah’s mentor Nicki Vee https://mastercoach.training   Patrick Lencioni TED Talk https://youtu.be/O5EQW026alY   Brene Brown TED talk https://www.youtube.com/watch?v=iCvmsMzlF7o   Louis Theroux Grounded Podcast – Episode with Ruby Wax about Vulnerability https://podcasts.apple.com/gb/podcast/14-ruby-wax/id1508985962?i=1000503050570   Happy listening!   More from Sarah: LinkedIn: https://www.linkedin.com/in/sarahjlhiggins/ Email: [email protected]      Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This is a sort of special edition and is in response to a general feeling of exhaustion and fed up-ness with COVID.  I shared a post on LinkedIn recently and it seemed to get people talking about how they are helping themselves right now.  This got me thinking that I could pull the conversation together in a podcast that may be helpful for folk too. This is the result. I explore the 5 families of emotion regulation, what people (and I) are doing now under each family of strategies, and regular pauses or reflection moments for you fair listener to think about what it may mean for you.     Here are your references as always:   Around 2 minutes I mention Emotional Labour and Arlie Hoschchild https://uk.bookshop.org/books/the-managed-heart-commercialization-of-human-feeling/9780520272941   Shortly after I mention episode 2 of the podcast  https://emotionatwork.podbean.com/e/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/   Then I mention an episode with Mark Gilroy that I incorrectly labeled as episode 27 https://emotionatwork.podbean.com/e/emotion-at-work-anniversary-special/   Then I do accurately refer to episode 27 😉 https://emotionatwork.podbean.com/e/episode-27-emotion-at-work-in-emotion-regulation/   Here is the profile of James Gross https://spl.stanford.edu/selected-publications   I also talk about appraisal theory and here is a link to a fab article that gives a headline overview of the different (psychology-based) theories of emotion. https://www.verywellmind.com/theories-of-emotion-2795717   This is the LinkedIn post that I refer to https://www.linkedin.com/posts/phil-willcox-02013425_quarantine-fatigue-is-realheres-how-to-activity-6757212581208870912-B4Gd   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Shame as an emotion and topic in the workplace is one particularly interesting to me because I have experienced it, and long story short, led me to the work I do today. This is something my guest Francesca Cardona is an expert in and why I chose to bring her onto the podcast. Francesca is an organizational consultant and coach and we first got onto discussing the idea of as she put it “listening to the music behind the words”, so looking beyond the surface of words and emotions, sharing some strategies and tips on how to do that.   Some of the ways in which Francesca does this and tips for the listeners therefore are: Don’t look for a solution but instead accept that you don’t know Even if the client desires an immediate answer, trying not to do so and taking the time it requires is important Try to avoid prejudice and keep an open mind We go onto discussing how shame not only affects individuals but also the workplace. Its cause can be a combination of the individual and the workplace, and there is not always just one party at fault. The different types of shame, recovery of shame, and vulnerability of shame are the topics we dive into as well where we share some of our personal and professional experiences.   What I really enjoyed about this podcast is the natural discussion we had that led to topics and questions that were not necessarily planned before but felt appropriate in the moment. The way in which Francesca answers every question is particularly enjoyable as she is very humble in her articulation and always tries to give tips and how-to’s.    Your links and references to the key areas and ideas we discussed are below:   Around 17 minutes Francesca mentions her book: https://www.routledge.com/Work-Matters-Consulting-to-leaders-and-organizations-in-the-Tavistock-tradition/Cardona/p/book/9780367313180 Around 58 minutes Francesca makes two book recommendations: The Unconscious at Work: A Tavistock Approach to Making Sense of Organizational Life by Anton Obholzer and Vega Zagier Roberts https://www.routledge.com/The-Unconscious-at-Work-A-Tavistock-Approach-to-Making-Sense-of-Organizational/Obholzer-Roberts/p/book/9780815361350 Working Below the Surface by Clare Huffington, William Halton, David Armstrong and Jane Pooley https://www.routledge.com/Working-Below-the-Surface-The-Emotional-Life-of-Contemporary-Organizations/Huffington-Halton-Armstrong-Pooley/p/book/9781855752948   Around 60 minutes Francesca makes a podcast guest recommendation who is Author of a book called “A Good enough Mother” https://www.amazon.com/Good-Enough-Mother-Novel/dp/0525561250   More from Francesca: Website: http://www.francescacardona.co.uk LinkedIn: https://www.linkedin.com/in/francesca-cardona-3196697/   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

As is often the case with our ‘stories’ series, the content has the potential to affect people, and so fair listener, I want you to take care with this episode, please.  I am talking with my guest Dan Hone about being a business owner in a period of uncontrollable change (AKA Covid-19)   As this is a ‘stories’ episode there are no ‘references’ as such, there were a few things in particular that Dan mentioned as things that helped him and I have added those too.   Thanks for listening Your links or references: https://activearena.co.uk/ - this is the purpose-built indoor 5 a side arena that Dan has built-in Lincoln email address is [email protected] https://uk.bookshop.org/books/shoe-dog-a-memoir-by-the-creator-of-nike/9781471146725 - this is the first book Dan mentions https://uk.bookshop.org/books/the-ride-of-a-lifetime-lessons-in-creative-leadership-from-15-years-as-ceo-of-the-walt-disney-company/9781787630468 - Dan calls this book journey of a lifetime and it is 'Ride' of a lifetime https://www.stevenbartlett.com/diary-of-a-ceo/ - This is the podcast (behind this one fair listener ;-)) that Dan mentions https://uk.linkedin.com/in/drewe-broughton - here is a link to the guest Dan suggest I get on the podcast   More from Dan:  LinkedIn: https://www.linkedin.com/in/daniel-hone-564931113/   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/    

Fair warning for you fair listener, this podcast includes mention of pineapple on Pizza, sorry!!   I found the guest for this podcast when I was reading one of his papers and I LOVED it. The link will follow in the show notes.  We open up with the standard unexpected and innocuous question and that takes us into the pineapple incident and then we get into the podcast proper. Arik discusses three characteristics that impact and affect the appropriateness of emotion expression (and associated social outcomes for the displayer), they are:   Characteristics of the displayer - e.g. Gender   Characteristics of the display - e.g. Intensity of the emotion  Characteristics of the context - e.g. the setting (virtual vs face to face/physical)   He also goes on to discuss the idea of emotion (in)authenticity too which I found fascinating. I also (maybe cheekily) make some suggestions about how his model may be enhanced by looking at some socio-linguistics elements too.     For me, the social aspects of emotional expression, especially in the workplace are under-discussed and under-researched, hence my wanting to do this podcast. If you want to get hold of Arik you can find him here:     Your links and references to the key areas and ideas we discussed are below:   Around 12 minutes Arik mentions his research in a hospital setting and you can find that paper here - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3419399/     Around 20 minutes Arik and I talk about anger as an emotion and 'the line' and there is an interesting research paper on that here - https://journals.aom.org/doi/full/10.5465/amr.2007.25275495   Around 25 minutes Arik mentions a study about the moderating factor of clarity of the transgression or if you have been 'wronged' and you can find that here -  https://psycnet.apa.org/record/2018-00986-009      Around 30 minutes Arik mentions the study that he did that explored how happiness and anger spread around virtual teams and you can find that here - https://psycnet.apa.org/record/2011-16723-003     Around the same time, I mention emotional contagion, and here is a great paper on emotional contagion in organizational life - https://www.researchgate.net/profile/Sigal_Barsade/publication/329902131_Emotional_contagion_in_organizational_life/links/5c85c1af92851c69506b238c/Emotional-contagion-in-organizational-life.pdf   Around 34 minutes Arik mentions the research is done in the lab and the field around happiness and sadness and the impact on outcomes for the 'display-er' and you can find that here -  https://psycnet.apa.org/record/2018-00986-009      Around 36 minutes we talk about the paper that got me interested in chatting with Arik and you can find that here - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7033655/   Around 38 minutes Arik mentions his research on emojis and smilies and you can find that paper here -  https://journals.sagepub.com/doi/full/10.1177/1948550617720269    Around 41 minutes I mention the TEDx talk that Arik did and you can find that here - https://youtu.be/mFL7KKTuvmw   Around 46 minutes Arik mentions the Emotion as Social Information (ESI) model by Van Kleef and you can find more on that here - https://psycnet.apa.org/record/2004-19340-008   Around 51 minutes Arik mentions the civility of expression of emotion and I link that to other podcast episodes around socio-linguistics and you can find out more episodes here - https://emotionatwork.podbean.com/e/episode-29-emotion-at-work-in-banter-impoliteness-and-power/ and here - https://www.podbean.com/eu/pb-isi6f-78718f   Around 1 hour and 7 minutes, I mention Paul Ekman's book 'Emotions Revealed' and you can find that here - https://www.amazon.co.uk/Emotions-Revealed-Understanding-Faces-Feelings/dp/0753817659   Around 1 hour 13 Arik mentions a researcher called Karen Niven and you can find her bio here -https://www.research.manchester.ac.uk/portal/karen.niven.html   Around 1 hour 16 minutes Arik recommends a book to read and you can find it here - https://www.cambridge.org/gb/academic/subjects/psychology/social-psychology/interpersonal-dynamics-emotion-toward-integrative-theory-emotions-social-information?format=PB     Arik sent across some papers for our listeners as well:   Carrying too Heavy a Load? The Communication and Miscommunication of Emotion by Email https://journals.aom.org/doi/abs/10.5465/AMR.2008.31193163    Crossing the line(s): A dual threshold model of anger in organizations https://journals.aom.org/doi/full/10.5465/amr.2007.25275495   When scowling may be a good thing: The influence of anger expressions on credibility  https://onlinelibrary.wiley.com/doi/abs/10.1002/ejsp.573    The Dark Side of a Smiley: Effects of Smiling Emoticons on Virtual First Impressions https://journals.sagepub.com/doi/full/10.1177/1948550617720269    The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction.  https://psycnet.apa.org/record/2018-00986-009       The Interpersonal Dynamics of Emotion: Toward an Integrative Theory of Emotions as Social Information https://www.amazon.com/Interpersonal-Dynamics-Emotion-Integrative-Information/dp/1107048249    Expression of Emotion as Part of the Work Role: https://psycnet.apa.org/record/1987-17392-001     Anger and happiness in virtual teams: Emotional influences of text and behavior on others' affect in the absence of non-verbal cues https://psycnet.apa.org/record/2011-16723-003     Encountering Anger in the Emergency Department: Identification, Evaluations and Responses of Staff Members to Anger Displays https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3419399/     Happy listening!   More from Arik: LinkedIn: https://www.linkedin.com/in/arik-cheshin-73b5473/ Email: [email protected] Profile: https://www.researchgate.net/profile/Arik_Cheshin   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/    

In an unexpected turn of events for the podcast, my guest Simon Ashton from Phoenix Leaders mentions context before me.  We get into a lot of areas as this episode is the second-longest one to date.  Simon described this off-air as 'a bloody big topic' and I agree with him.  Decisions are massively influenced by what goes on inside our heads and by things that are happening or going on around us.  Therefore, this podcast has a number of different areas that we focus on.  The full list of all the key ideas/topics is covered in the Show Notes below with associated links to resources or definitions.   At about 1 hour and 3 minutes there is a bit of mild swearing so if you are listening with little ears around you may want to turn the volume down at that point.     What I really enjoyed about this podcast is the conversational flow of it.  When I listened back in the edit I once again enjoyed being part of the conversation.   If you want to get hold of Simon you can find him here:     Your links and references to the key areas and ideas we discussed are below:   Around 1 minute I mention the Freakonomics podcast that you can find here - https://freakonomics.com/   Around 4 minutes Simon mentions the prisoner's dilemma https://en.wikipedia.org/wiki/Prisoner's_dilemma   Around 5 minutes Simon mentions ‘dobbing in’ so if you are unfamiliar here is an explanation of the term https://www.collinsdictionary.com/us/dictionary/english/dobbing   Around 16 minutes I mention the refractory period and here is an article on it https://www.paulekman.com/blog/how-to-achieve-emotional-balance/   Around 19 minutes Simon mentions choice architecture and you can find out more about that here https://www.economicshelp.org/blog/glossary/choice-architecture/   Around 21 minutes Simon mentions the Chimp Paradox and while I don’t rate the book here is a link to it https://chimpmanagement.com/books-by-professor-steve-peters/the-chimp-paradox/]   At around 22 minutes we get into biases and heuristics and Simon mentions the book Thinking Fast and Slow by Daniel Kahneman  https://www.amazon.co.uk/Thinking-Fast-Slow-Daniel-Kahneman/dp/0141033576   Here is also a nifty infographic on the types of biases and heuristics https://www.visualcapitalist.com/every-single-cognitive-bias/   At around 25 minutes Simon mentions the World Economic Forum research into the skills that are needed, the report can be found here: https://www.weforum.org/agenda/2016/01/the-10-skills-you-need-to-thrive-in-the-fourth-industrial-revolution/   Around 30 minutes I mention Cliff Lansley and him being on the podcast in the past, here is the episode https://emotionatwork.podbean.com/e/episode-24-emotion-at-work-in-emotional-intelligence/   At around 33 minutes we mention ‘Eat that frog by Brian Tracy’ here is a link to the book https://www.amazon.co.uk/Eat-That-Frog-Important-Things/dp/1444765426   At about the same time I mention a study about Parole and decision making, this is a 2016 paper that reviews the efficacy of the findings and gives some great references to other papers too https://www.sas.upenn.edu/~baron/journal/16/16823/jdm16823.pdf   Around 36 minutes I mention decision fatigue, here is some more on that phenomenon https://en.wikipedia.org/wiki/Decision_fatigue   Around 45 minutes Simon mentions Zimbardo and ‘The Human Zoo’ which was a TV show and you can find out more about it here https://m.imdb.com/title/tt0818733/   Around 48 minutes Simon and I discuss 'Group Think' and you can find out more about that here https://www.psychologytoday.com/gb/basics/groupthink   Around 50 minutes I mention and explore a cognitive bias called the 'Anchoring Heuristic' and you can get more about that here: https://en.wikipedia.org/wiki/Anchoring_(cognitive_bias)   Around 1 hour and 5 minutes I talk about the oversimplification of 'System 1 and System 2' thinking, here is a link to a couple of nice pieces on it https://www.marketingsociety.com/think-piece/system-1-and-system-2-thinking https://www.lesswrong.com/posts/HbXXd2givHBBLxr3d/against-system-1-and-system-2-subagent-sequence   Around 1 hour and 12 minutes I talk about Simon Sinek and his work on the importance of Purpose and here is a link to his most famous/popular book: https://simonsinek.com/product/start-with-why/   Around 1 hour and 16 minutes, I talk about generational differences and how (for me) they are not a thing.  You can find a piece from the Center For Evidence-Based Management here: https://www.cebma.org/wp-content/uploads/CAT-Generational-Differences.pdf   Around 1 hour and 18 minutes I talk about display rules and feeling rules and a previous episode of the podcast and all those links are here: https://emotionatwork.podbean.com/e/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/ https://en.wikipedia.org/wiki/Display_rules https://en.wikipedia.org/wiki/Feeling_rules#:~:text=Feeling%20rules%20are%20socially%20shared,Arlie%20Russell%20Hochschild%20in%201979.   Around 1 hour and 22 minutes Simon mentions 'The Book of Beautiful Questions' and here is a link to it: https://amorebeautifulquestion.com/the-book-of-beautiful-questions/   Around 1 hour 30 Simon mentions Brigadier General Matthew Broderick and his involvement with Hurricane Katrina and New Orleans, here is a link to an article on the topic pulling out some of the points Simon makes: https://www.appliedcommunication.org/?p=442   Around 1 hour 33 Simon talks about confirmation bias and you can find more on that here: https://en.wikipedia.org/wiki/Confirmation_bias#:~:text=Confirmation%20bias%20is%20the%20tendency,evidence%2Dbased%20decision%2Dmaking.   Around 1 hour 36 Simon mentions the 'Halo and Horns' phenomenon and you can find out more about that here: https://en.wikipedia.org/wiki/Horn_effect https://en.wikipedia.org/wiki/Halo_effect   Happy listening!   More from Simon:  LinkedIn: https://www.linkedin.com/in/simon-ashton-b5275b13b/  Website:https://phoenixleaders.co.uk/staff/simon-ashton/ Email: [email protected]    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

On the title alone this episode may not seem to fit this podcast and the opposite is the case.  As an evidence-based practitioner, my guest Rob Baker is right at home and his work is ultimately about how people feel about their jobs and their work.  We cover a LOT of ground in this episode and on a personal note Rob's reply to my unexpected and innocuous question is a complete surprise and I learn a lot about him.    Your references as always:   Around 3 minutes we discuss the Fat Cat on Kelham Island in Sheffield https://www.thefatcat.co.uk/   Around 5 minutes Rob talks about how he competed for GB at orienteering, you can find out more here https://www.britishorienteering.org.uk/   Around 8 minutes I mention the awesome human being called Simon Heath who is a Consulting Artist and has some sensible and practical thinking on the workplace.  You can find him on Twitter here  https://twitter.com/simonheath1?lang=en and here is his blog  https://workmusing.wordpress.com/about/   Around 17 minutes Rob mentioned Job Crafting questionnaires.  Here is a link to a recent paper on that https://www.researchgate.net/publication/312192742_The_job_crafting_questionnaire_A_new_scale_to_measure_the_extent_to_which_employees_engage_in_job_crafting   Around 31 minutes Rob mentions the discipline of Positive Psychology, here is a link to explore what it is https://positivepsychology.com/what-is-positive-psychology-definition/   Around 32 minutes Rob mentions a Dutch researcher and her research, here is a link to a 2015 paper on Job Crafting https://www.researchgate.net/profile/Mcw_Peeters/publication/280830379_the_job_crafting_intervention/links/55c85ee208aea2d9bdc8b297.pdf   Around 37 minutes I mention Erving Goffman and the notion of face and facework, you can read more about my research into this here https://www.degruyter.com/view/journals/jplr/14/2/article-p167.xml   This is a piece by Robert Arundale on face and facework http://media06.euv-frankfurt-o.de/Literatur/Arundale_2006.pdf   At around 45 minutes I mention a Simulcast about Grit and Growth Mindset and you can find that here https://emotionatwork.podbean.com/e/episode-42-grit-and-growth-mindset-good-practice-podcast-crossover-special/   Around 59 minutes Rob and I talk about a previous episode of this podcast with Hilary Scarlett, here is the link https://emotionatwork.podbean.com/e/episode-39-emotion-at-work-in-neuroscience-and-organisational-change/   Around 1hr 19 minutes I get Rob to lug his book, the link is here: Personalization at Work – Bringing job crafting to life within organizations (by Rob Baker)   As we are wrapping up at 1 hour 21 Ron plugs his website https://tailoredthinking.co.uk/       Here are some other references that Rob said would be helpful during the wrap up:   Job Crafting - Amy Wrzesniewski on creating meaning in your own work – Video from a presentation at Google’s 2014 Re: Work seminar series and the best introduction to the concept I have found. http://www.arnoldbakker.com/articles.php (this is a treasure trove of research) Re-orientating Job Crafting (a really elegant paper outlining what we know and don't know about job crafting and a suggested path for future research) [Behind a paywall, unfortunately] Turn the job you have into the job you want. Harvard Business Review.   Google’s favorite Psychologist Explains How the Company Retains Top Talent. BusinessInsider.com   Why you should let people craft their work   People Management (by Rob Baker)   Job crafting guide - Resources from Tailored Thinking's website     More from Rob: LinkedIn: https://www.linkedin.com/in/rjmbaker/  Twitter: https://twitter.com/BakerRJM   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/    

Carol Dweck's Mindset (2006) and Angela Duckworth's Grit (2016) are two of the most influential social science texts of this century, but difficulty implementing their ideas and a failure to replicate their findings have left them open to criticism. In this special crossover edition of The Good Practice and Emotion at Work podcasts, hosts Nicola Boyle and Phil Willcox are joined by Owen Ferguson, Ross Garner and Gemma Towersey to discuss. We explore: the extent to which we feel we demonstrate grit and growth mindset the problems posed by the popularity of these ideas the impact of grit and mindset on L&D. Show notes Mindset - Updated Edition: Changing the Way You Think to Fulfil Your Potential, by Carol Dweck, is available here: https://www.amazon.co.uk/Mindset-Updated-Changing-Fulfil-Potential/dp/B07NQLQDWN Grit: The Power of Passion and Perseverance, by Angela Duckworth, is available at: https://www.amazon.co.uk/Grit-Passion-Perseverance-Angela-Duckworth-ebook/dp/B019CGY2ZG A useful review of mindset literature is: Burgoyne, A. P., Hambrick, D. Z., & Macnamara, B. N. (2020). How Firm Are the Foundations of Mind-Set Theory? The Claims Appear Stronger Than the Evidence. Psychological Science, 0956797619897588. Online at: https://www.gwern.net/docs/psychology/2020-burgoyne.pdf  A study looking at mindset in the workplace is: Campbell, A. (2019). Effects of Growth and Fixed Mindset on Leaders' Behavior during Interpersonal Interactions (Doctoral dissertation, Pepperdine University). Online at: https://search.proquest.com/openview/f227f221ad725ab6802a70bb2d192d83/1?pq-origsite=gscholar&cbl=18750&diss=y Professor Dweck has responded to criticism of her work here: http://theconversation.com/growth-mindset-interventions-yield-impressive-results-97423  Two papers critiquing the 'grit' concept are: Credé, M. (2018). What shall we do about grit? A critical review of what we know and what we don’t know. Educational Researcher, 47(9), 606-611. Online at: https://lib.dr.iastate.edu/cgi/viewcontent.cgi?article=1051&context=psychology_pubs Lee, C. S. (2018). Authentic leadership and organizational effectiveness: The roles of hope, grit, and growth mindset. International Journal of Pure and Applied Mathematics, 118(19), 383-401. Online at: https://acadpubl.eu/jsi/2018-118-19/articles/19a/27.pdf The paper that Ross and Owen discussed was: Yeager, D. S., Hanselman, P., Walton, G. M., Murray, J. S., Crosnoe, R., Muller, C., ... & Paunesku, D. (2019). A national experiment reveals where a growth mindset improves achievement. Nature, 573(7774), 364-369. Online at: https://www.nature.com/articles/s41586-019-1466-y?fbclid=IwAR3eSTiOiVc3v8LARTfGwxTzlSDz4AiAFpLK-jK4VcJr57wI0eO8zyvwkEc  The blog by David D'Souza that Phil mentioned was: https://daviddsouza.com/2020/02/03/the-surprising-truth-about-obvious-truths/  In What I Learned This Week, the gang discussed: Security issues associated with Zoom. Find out more at https://tidbits.com/2020/04/03/every-zoom-security-and-privacy-flaw-so-far-and-what-you-can-do-to-protect-yourself/ and https://www.washingtonpost.com/technology/2020/04/03/thousands-zoom-video-calls-left-exposed-open-web/ Ross' reflections regarding Dr Catherine Calderwood's resignation, covered online at: https://www.bbc.co.uk/news/uk-scotland-52181221  The book Ross recommended was Jon Ronson's So You've Been Publicly Shamed, available from Amazon: https://www.amazon.com/So-Youve-Been-Publicly-Shamed-ebook/dp/B00L9B7IRC  The paper Phil discussed, on the mindsets intervention, was: Foliano, F., Rolfe, H., Buzzeo, J., Runge, J., & Wilkinson, D. (2019). Changing mindsets: effectiveness trial. National Institute of Economic and Social Research. Online at: https://www.niesr.ac.uk/sites/default/files/publications/Changing%20Mindsets_0.pdf The book that Gemma recommended was The Sense of Style: The Thinking Person’s Guide to Writing in the 21st Century by Steven Pinker, available at: https://www.amazon.co.uk/Sense-Style-Thinking-Persons-Writing/dp/1846145503  If you'd like to Give Blood during the current crisis, you can! See: https://www.blood.co.uk/  For more from Emerald Works, see: https://emeraldworks.com/    More from Gemma:  Twitter: https://twitter.com/gemmatowersey   More from Owen:  LinkedIn: https://www.linkedin.com/in/owenferguson/  Twitter: https://twitter.com/owenferguson   More from Ross:  LinkedIn: https://www.linkedin.com/in/ross-garner-8594a341/  Twitter: https://twitter.com/RossGarnerEW   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/      

In this episode, Phil interviews two deep thinkers, authors and fascinating people; Khurshed Denugara and Claire Genkai-Breeze. We start with the idea of willingness as an underrated human trait. The willingness to 'as you go' share your weaknesses or flaws and be willing to work hard at the moment. We talk about 'near enemies' of things and as an example; the near enemy of being flawed but willing is the protocol of sharing weaknesses because that is what 'should be done. As well as talking around the ideas and experiences we have with our flaws and vulnerability we get into tips, techniques and advice for how as individuals and as colleagues at work, we can help with that. We also talk about how leadership is changing over time and the identity challenges that can bring so that leaders can be set and ready for the future. We talk a lot about the emotional aspects and experience of leadership and how we 'denumb' people from the way that leadership is approached. What Phil found really interesting is that spontaneously during the conversation, each of the participants was acknowledging their flaws and willing to listen and share with each other along the way. In his introduction, Phil says that he got 'lost' in this chat and forgot his role of host. Hopefully, he still did a good job with the podcast.  Enjoy ;-))   Guests: https://www.linkedin.com/in/khursheddehnugara/?ppe=1 https://www.linkedin.com/in/claire-genkai-breeze-48b30935/   Books: Flawed but willing - https://www.amazon.co.uk/Flawed-but-Willing-Organizations-Connection/dp/1907794778/ref=pd_bxgy_14_img_2?_encoding=UTF8&psc=1&refRID=6QX9GE805T46YEJKH7H2 The Challenger Spirit - https://www.amazon.co.uk/Challenger-Spirit-Organizations-Disturb-Status/dp/1907794646/ref=dp_ob_title_bk   Videos: Brene Brown on Vulnerability - https://youtu.be/iCvmsMzlF7o Goffman and 'lines' - https://youtu.be/zyvIYc9s__M   Other links: Equanimity - http://www.insightmeditationcenter.org/books-articles/articles/equanimity/ Tim Smit and the Eden Project - http://www.edenproject.com/eden-story/about-us/sir-tim-smit-kbe#CKjcAIEzQUOkYLRO.97   Suggested reading World as lover and world as self - Joanna Macy https://www.amazon.co.uk/World-Lover-Self-Living-Turbulent/dp/188837571X Bearing witness - Roshi Bernie & Glassman https://www.amazon.co.uk/Bearing-Witness-Masters-Lessons-Making/dp/0609600613   More from Claire:  LinkedIn: https://www.linkedin.com/in/claire-genkai-breeze-48b30935/ Twitter: https://twitter.com/ClaireGenkai   More from Khurshed:  LinkedIn: https://www.linkedin.com/in/khursheddehnugara/  Twitter: https://twitter.com/relume1    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/