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English, Technology, 1 season, 21 episodes, 6 hours, 37 minutes
​​Join SAP Services and Support as we speak with thought leaders and industry experts on how they approach common challenges in changing the way customers meet their business objectives, optimize their SAP solutions, and achieve a faster time-to-value.
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Transforming Customer Experience with AI

In this episode Becky Doyle, Head of Technical Support – SuccessFactors HCM, shares with us some of the recent AI-powered product innovations that are transforming the customer experience when using our SuccessFactors HCM solutions to one of faster access into decision-critical insights. In addition, Built-in Support allows the SuccessFactors HCM solution itself to become an extension of Real-Time Support. Join us as we preview an exciting time for our HCM customers and how we support them. You don’t want to miss this episode!
5/24/202413 minutes, 22 seconds
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Transforming with our Customers

In this episode Rohan Patel, Head of Product Support - Procurement, talks about Transforming with our Customers – specifically, he explains how customer experience has overtaken price and feature quality when it comes to buying products. We will hear about the role AI plays in customer support and delve deeper into customer support for SAP Ariba, SAP Business Network, and SAP Fieldglass. Join us as we look into the future of support and how we are moving towards a predictable and self-healing IT. You don’t want to miss this episode!
11/21/202321 minutes, 44 seconds
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How industries will drive tomorrow’s success

With 50 years’ experience and best practices in industries, SAP helps customers navigate emerging trends and turn the unexpected into opportunities. Listen as Sven Denecken, SVP and Chief Marketing and Solutions Officer for SAP Industries & CX, explains how macro-economic factors and disruptors are reshaping every industry and why customers will need SAP’s deep industry expertise more than ever. To learn more about SAP Industries, visit
9/13/202314 minutes, 49 seconds
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The Top 5 Business Transformation Challenges and How to Overcome Them

In this episode Stefanie Kuebler, VP and Head of Business and Data Transformation Solutions, talks about the top 5 business transformation challenges and how to overcome them – she especially will focus on the data transformation and how to speed-up migration and transformation projects, reduce planning and execution complexity, improve quality and how to lower the cost of implementation with the help of a tool and the knowledge of SAP already included within each cloud subscription.
7/7/202314 minutes, 54 seconds
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Turn Problem Resolution Into a Positive Experience

In this episode Bente Vollan, SVP and Global Head of Product Support Concur, talks about how problem resolution can be a positive customer experience. Her organization’s focus is to simplify and improve the customer support experience - to make it easy and intuitive for customers to get their problem resolved and make every interaction a positive one.
6/5/202322 minutes
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SAP Mission Control Center: The Best kept Secret in the Industry

Learn in the changemakers episode about the importance of mission critical support and the role of the SAP Mission Control Center
11/29/202214 minutes, 37 seconds
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How moving to cloud systems is changing the industry

In this episode Mohammed Ajouz, Head of Product Support at SAP talks about how cloud systems will change the industry and the support model.
9/15/202222 minutes, 8 seconds
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Is Perfect the Enemy of Good? Debunking Myths to Build Resilient Supply Chains and Sustainable Enterprises

Listen as Michele Deery, Global VP and Head of Procurement Cloud Delivery Services at SAP, shares her insights and offers practical advice to organizations considering transforming procurement in the cloud.
5/20/202212 minutes, 5 seconds
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SAP and Schaeffler – Paving The Way For Digital Transformation and Innovation Through A Strong Strategic Partnership

Listen as Andreas Spahn, Principal Consultant in Digital and Technology Innovation at SAP, and Christof Heurung, Digitalization Strategy Expert from Schaeffler, discuss what it means to be in a strategic partnership and how it promotes major innovation among the corporations.
2/18/202222 minutes, 28 seconds
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Mindfulness and Emotional Intelligence: The Keys to Successful Engagements in Life and Business

What does mindfulness and emotional intelligence have to do with long-term success? Everything. Listen to Andrew Simon, Director, Customer Experience Services at SAP and Peter Bostelmann, our Chief Mindfulness Officer at SAP, discuss their experience with implementing and experiencing first-hand the importance of practicing mindfulness and emotional intelligence in their daily work and lives.
1/21/202226 minutes, 35 seconds
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From Business Capability Modeling to Target Enterprise Architecture

Business Process Consultant and Enterprise Architect at SAP, Timo Fassbinder, discusses the benefits and importance of enterprise architecture in execution of a business strategy, in order to stay ahead of the competition.
1/12/202216 minutes, 20 seconds
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Maximizing the Value of Your Hybrid Multi-Cloud Solution with SAP MaxAttention

Listen as we chat with Kurt Bauer, Global SVP of Premium Engagements at SAP, to understand why so many of our customers trust SAP MaxAttention and premium engagements to help them transform into an intelligent enterprise.
12/2/202120 minutes, 45 seconds
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Quantum Computing and SAP

In this episode we speak with Dr. Engelbert Quack about quantum computing and what that means for SAP and our customers.
11/22/202117 minutes, 39 seconds
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Nurture Customer Advocacy, Foster Loyalty, and Drive Customer Lifetime Value this Holiday Shopping Season

In this episode, learn about how SAP Emarsys Customer Engagement empowers digital marketing leaders and business owners with an omnichannel customer engagement platform.
11/8/202130 minutes, 35 seconds
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Sustainability and SAP Services

In this episode we will elaborate on and discuss the following questions: What does sustainability mean to corporations (and to us personally)? What do we need for successful economic action? How does SAP support customers with solutions and services?
10/15/202126 minutes, 49 seconds
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Why we need a paradigm shift - The Quorum Principle

In this episode John Robinson discusses the systemic problems with the status quo that has existed in industry for over 30 years and advocates a highly disruptive new business model which he calls ‘The Quorum Principle’
9/24/202128 minutes, 16 seconds
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The Road Map to Becoming an Intelligent Industrial Manufacturer

Listen to Georg Kube and Vahid Khamsi who will provide insight into the Road Map to Becoming an Intelligent Industrial Manufacturer
8/27/202118 minutes, 14 seconds
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Diversity, Inclusion, & Equity at SAP – How We Practice What We Preach

Listen to this panel discussion featuring Margot Goodson, Dr. Lauren Bidwell, Amy Broyles, and Klaus Kampen
8/20/202125 minutes, 55 seconds
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Insight into the SAP Services and Support Strategy with Michael Mahoney

This episode brings forth the SAP Services and Support strategy on shifting the mindset for transformation, working with SAP partners, and helping our customers realize valuable business outcomes and become an intelligent enterprise.
7/30/202112 minutes, 41 seconds
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Move to the Cloud with SAP’s Industry Cloud

This episode is all about how to move to the cloud with SAP’s industry cloud. We spoke to Peter Flohrer (Global VP Services Delivery for Engineering and Manufacturing), who is responsible for driving SAP services for SAP’s industry cloud and Vahid Khamsi (Senior VP, COO for Industries) who is driving the go-to-market for SAP’s industry cloud.
7/21/202113 minutes, 31 seconds
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Changemakers Podcast - Teaser Episode

This podcast introduces game changing ideas and strategic topics from SAP Leaders, partners, and customers. People that drive a vision forward, plant ideas and execute strategies to change the game.
7/5/20212 minutes, 6 seconds