We are counting down to the final episode of Assist With Impact. In this episode Liz shares ten of her all-time favourite episodes...and spoiler alert, there's only ONE interview in this mix! Not that she doesn't love the interviews in the back catalog, but they deserve a special shout-out (cue another episode!) So, in chronological order of episode release, here are the ten eps Liz wants you to bookmark for future listening... ONE - Episode #48: How To Interview Your Boss This ep is all about Effective Communication and Relationship Building   TWO - Episode #85: POWER Skills for Indispensable Assistants: Communication Skills All about Confident Communication Mastery   THREE- Episode #86: POWER Skills for Indispensable Assistants: Influencing Skills All about Influence and Personal Power   FOUR -  Episode #87: POWER Skills for Indispensable Assistants: Assertiveness Skills All about Assertiveness and Confidence   FIVE - Episode #93: Three Ways To Show Up As Indispensable In 2020 All about Personal Effectiveness   SIX - Episode #100 Celebrating Serendipity Hear from Liz when she was celebrating this milestone!   SEVEN - Episode #113 Two Strategies for Engaging In Difficult Conversations   EIGHT - Episode #121: Interview With Jo Miller (Part 1) NINE - Episode #122: Interview With Jo Miller (Part 2)   TEN - Episode #148: How to Say No Respectfully and Graciously Theme: Setting Boundaries and Saying NO!   Themes Connecting These Episodes: 1. Communication Mastery: Effective verbal and nonverbal communication techniques are emphasized across multiple episodes, highlighting their importance in building relationships and achieving professional success. 2. Personal Development: Continuous self-improvement, including understanding one's strengths and areas for growth, is a recurring theme, reinforcing the idea that EAs should invest in their personal and professional development. 3. Influence and Assertiveness: Strategies for influencing others and developing assertiveness are common themes, showcasing their importance in being seen as indispensable. 4. Relationship Building: Building strong, trusting relationships with executives and colleagues is a consistent focus, with practical advice on how to achieve this through regular communication and understanding. 5. Handling Difficult Situations: Practical & tactical tips and strategies for managing difficult conversations and relationships, underlining the importance of these skills in maintaining a productive work environment. 6. Empowerment and Authenticity: Episodes featuring interviews with leaders like Jo Miller highlight the importance of being authentic and empowering others, reinforcing the value of genuine leadership and influence.   These themes collectively underscore the importance of communication, self-awareness, influence, relationship-building, and personal growth in becoming an indispensable executive assistant.  

Welcome to the next in our countdown to the final episode of the Assist With Impact podcast. Episode 197 is a wrap-up of the ten most downloaded episodes over the eight years of the podcast. Over 250K downloads and these episodes are the ones that had the most downloads. Episode #1 - The "'Why' Episode #64 - Indispensable Skills - Managing Your Manager Episode #150 - Lack of Confidence: The Biggest Challenge I Hear From Executive Assistants Episode #138 - Interview with Marco Macente, Executive Business Partner Episode #155 - Interview with Ursula Kohler: Founder & Managing Director, Capital EA Episode #147 - Being a (Successful) Giver in 2022 Episode #160 - Revolutionise Your Inbox: My Interview with Steuart Snooks Episode #149 - How To Manage Conflicting Priorities Episode #152 - How To Reset & Re-energise Your Relationship With Your Executive Visit thelinchpinassistant.com/podcasts to listen via your browser to any of these episodes or find them in your podcast app.  

In this special "road rambling" episode, Liz announces the conclusion of the "Assist with Impact" podcast at episode 200. Reflecting on the podcast's origins and journey, she shares her motivations and plans for the final episodes. Key Topics Discussed: Origins of the Podcast: Started in June 2016 as "Being Indispensable." Challenges Overcome: Podcasting during a difficult period post-breast cancer treatment. Community Building: Aimed to support and elevate executive assistants. Decision to End: Overcrowded podcast space; pivot to guest appearances on other podcasts. Final Episodes Plan: Most downloaded episodes. Favorite episodes. Liz's wish for the profession. Q&A session. Your Invitation: Be part of the final episode Q&A Participation: Email questions for episode 200 to Liz at [email protected]. Links Mentioned: Pod O'Sullivan Episode: Listen to Episodes 116 & 117 to hear my interview with my executive Pod O'Sullivan Connect with Liz: Email: [email protected] Subscribe and Follow: Podcast: Available on Apple Podcasts, Spotify, and other major platforms. Thank you for listening! Join us next week for a look back at the most downloaded episodes of the "Assist with Impact" podcast.

The focus of this solo episode is your verbal communication skills and common blocks that get in the way of you being a confident and capable communicator. This episode is part of our theme for March. It’s the ‘Power Skills’ impact and insight zone. Power Skills are your supercharged soft skills and in my world, there are ten key Power Skills that I focus on in my training, coaching and speaking. In this episode I’m sharing the Top 10 Communication Blocks that can impact your relationships with your peers, your manager and other people you work with. I remind you of the practical tips and strategies I’ve shared before. Listen to the following episode for more info on this topic #55 How To Approach Difficult Conversations - Steps for Executive Assistants You can find more information on the SBI framework here: https://www.mindtools.com/pages/article/situation-behavior-impact-feedback.htm You can read more about Petrea King's approach here: https://www.flyingsolo.com.au/live-smarter/make-difficult-conversations-easier Connect With Me: - Share your thoughts and takeaways from this episode on our social media platforms. You can find The Linchpin Assistant on Instagram and LinkedIn. - Join our community of Lovely Loyal Listeners (LLLs) by hitting follow/subscribe (and make my day by leaving a review).  Thank you for joining us on Assist With Impact.  

It's a solo episode from Liz. All about improving how we ask questions, especially when it comes to asking questions of the person or people we support. This month, we're focusing on enhancing our skills in managing up and engaging effectively with leaders. It's what I describe as the 'Leader Insight & Impact Zone'.   Why Questions Matter - Asking the right questions is crucial for understanding and growth. Many of us hesitate to ask questions due to fear of looking incompetent or being annoying, but it's essential to overcome these fears.   Key Insights - Reconnect with Curiosity: Let's embrace our natural curiosity and not be afraid to ask questions. - Types of Questions: I discuss four main types: elevating, funneling, adjoining, and clarifying questions. Each serves a different purpose in helping us understand and connect better. - Practical Tips: Use open-ended questions, balance them with closed questions when needed, appreciate the power of silence, and practice active listening.   Highlights - The Importance of Questions: They help unlock new knowledge and increase understanding. - Overcoming Fear: I encourage everyone to see questioning as an opportunity for learning, not something to be scared of.   Resources - Episode 48: How To Interview Your Boss To Clarify Expectations & Perceptions   Conclusion - Asking questions is a skill that can greatly improve our interactions and our work. It shows curiosity, vulnerability, and can lead to better outcomes.   Connect With Me: - Share your thoughts and takeaways from this episode on our social media platforms. - Join our community of Lovely Loyal Listeners (LLLs) by hitting follow/subscribe and be part of our journey in 2024! Thank you for joining us on Assist With Impact.

🎙 Navigating the Labyrinth of Boss Personalities🎙 In this enlightening episode, dive deep into the complexities of workplace dynamics as we explore how to effectively manage up by understanding and adapting to different boss personalities. From the reflective introverts and the communicative extroverts to the goal-driven advancers, the team-focused harmonizers, and the detail-oriented micromanagers, we unveil strategies for building stronger and more productive relationships with your boss. What You'll Learn: - The distinct differences between introverted (Innies) and extroverted (Outies) bosses and how to communicate effectively with each. - Insights into the personalities of Harmonizers, who value team cohesion, and Advancers, who are all about achieving results, plus tips on how to align your approach for better workplace harmony. - Practical advice for dealing with micromanaging bosses, including how to build trust and keep them informed to minimize over-scrutiny. Why Listen: Whether you're seeking to improve your relationship with your boss, understand their expectations better, or simply navigate the complexities of various managerial styles, this episode is packed with valuable advice and actionable strategies. Tune in to transform your approach to workplace interactions and pave the way for a more fulfilling professional environment. Additional Resources: - Linsten to Episode 57 for more insights on managing expectations and clarifying perceptions with your boss. Connect With Us: - Share your thoughts and takeaways from this episode on our social media platforms. - Join our community of Lovely Loyal Listeners (LLLs) by hitting follow/subscribe and be part of our journey in 2024! Thank you for joining us on Assist With Impact.

Overview: In this enlightening solo episode, your host Liz Van Vliet revisits the influential concept of Personal SWOT Analysis, a tool she first introduced in Episode 70. With her signature friendly and engaging tone, she delves into this comprehensive self-assessment method, guiding listeners through the nuances of evaluating their Strengths, Weaknesses, Opportunities, and Threats. This episode is a perfect blend of professional insights and personal anecdotes, making it a must-listen for anyone looking to gain a deeper understanding of themselves and thrive in their careers. What You'll Learn: - The Essence of Personal SWOT Analysis: Discover the power of assessing your personal strengths, weaknesses, opportunities, and threats to gain a clear snapshot of where you stand. - Stephen Covey’s Influence: Learn how Stephen Covey's principles of effectiveness can be integrated into your personal and professional life. - The Four Dimensions of SWOT: A detailed walkthrough of each aspect of SWOT, offering practical tips on how to identify and leverage your strengths, address weaknesses, recognize opportunities, and anticipate threats. - Implementing Your SWOT Analysis: Strategies for turning your SWOT insights into actionable plans, including setting SMART goals and updating your resume and LinkedIn profile. - Personal Development Tips:Inspirational advice on self-improvement and staying proactive in your career and personal life. Why It's a Must-Listen: This episode is not just a revisitation of a key concept but a comprehensive guide to understanding and applying the Personal SWOT Analysis in your life. Whether you're an administrative professional or someone seeking personal growth, Liz’s relatable and conversational style, coupled with her profound insights, makes this podcast a treasure trove of wisdom. Get ready to be inspired, motivated, and equipped with the tools to thrive in 2024 and beyond. --- Subscribe Now: Don't miss out on this valuable episode that could be the key to unlocking your full potential. Tune in, learn, grow, and become the proactive, effective individual you aspire to be! Connect with your host Liz Van Vliet on Instagram or LinkedIn, and  Learn more about her coching, speaking and training at The Linchpin Assistant Quick LinksGet Embed PlayerShare on SocialDownload Audio File  

Embracing 2024 with Reflection, Review, and Goal-Setting Welcome to the first episode of Assist With Impact for 2024! In this episode, we dive into the importance of reflection and goal-setting as we step into the new year. Join us for Episode 191 as we explore how to make the most of 2024. Key Highlights: 1. New Year Reflections and Challenges:    - Your host Liz shares personal challenges during the transition into the new year.    - Discussion on the blend of pride and disappointment experienced in 2023, including the ten-year cancerversary and podcast milestones. 2. The Power of Reflection:    - Importance of embracing a growth mindset by reflecting on past year's experiences.    - The concept of 'big kahuna' goals and the reality of not achieving them. 3. Setting Up for Success in 2024:    - Introduction of 'The Liz Way' to set up for success in the new year.    - Here's the link to the downloadable worksheet for you to reflect and review on 2023 via five simple questions: https://thelinchpinassistant.ac-page.com/episode-191-reflect-review-your-year-free-download 4. Marie Forleo's Insight on Reflection:    - Here's the link to Marie Forleo's end-of-year review process and her perspective on learning from past experiences. 5. Looking Forward: Goal Setting for 2024:    - The importance of setting SMART goals.    - Quotes from Zig Ziglar and C.S. Lewis on goal-setting.    - Crafting 'I will' statements for goals. 6. Five Categories for Goal Setting:    - Skills Development.    - Performance Metrics.    - Career Progression/Professional Advancement.    - Work-Life Balance.    - Contribution to Team/Organization. 7. Three Words - Manager Feedback in Goal Setting:    - Tips on incorporating manager feedback into goal-setting.    - How to use the feedback to shape your 2024 goals. 8. Enhancing Self Insight:    - How reflecting and reviewing can boost your Self Insight, a key component in the Linchpin Model®.    - Invitation to subscribe to the AdminInsider newsletter for more insights. Additional Resources: - Links to previous podcast episodes for more insights on managing expectations and clarifying perceptions with your boss. Connect With Us: - Share your thoughts and takeaways from this episode on our social media platforms. - Join our community of Lovely Loyal Listeners (LLLs) by hitting follow/subscribe and be part of our journey in 2024! Thank you for joining us on Assist With Impact. Here’s to a reflective, insightful, and successful 2024!

In this milestone episode (we've hit 190 guys!), Liz celebrates overcoming challenges and embracing change and opportunity. 2023 marked her Ten Year Cancerversary with Liz sharing the joys and trials of this significant personal triumph. Reflecting on the evolution from 'My EA Career' to 'The Linchpin Assistant', we also delve into the concept of 'co-opertition' - cooperating while competing, and how this approach helped me stand against imitators while proudly acknowledging my pioneering role in developing Power Skills for assistants. This episode also offers a reflective look at the word of 2023 - RENEW. How has this theme shaped the year's endeavors? We explore the exciting, albeit exhausting, aspects of going global and the achievements it brought along. Pride points of the journey include: - Persistently delivering this insightful podcast. - Establishing a distinct voice as a connector and communicator. - Guiding listeners to proactively engage with AI. - Critically assessing the Chief of Staff role and its implications. - Championing efficiency and effectiveness in professional roles. - Personal strides in efficiency by hiring a Virtual Assistant. Looking forward, 2024 promises more global adventures, enhanced communication strategies (hint: people scan, not read emails), and more AI insights. The episode concludes with exciting opportunities for listeners to engage with our host in 2024, including coaching sessions, bespoke corporate presentations, extensive training programs, engaging webinars, and an upcoming LinkedIn newsletter 'Admin Insider'. Join us for this special episode as we commemorate past achievements and eagerly anticipate the future of The Linchpin Assistant and the Assist With Impact podcast. To discuss working with Liz in 2024, email her at [email protected].  Connect with your host Liz Van Vliet on Instagram or LinkedIn, and  Learn more about her coching, speaking and training at The Linchpin Assistant

You would have to have been under a rock in 2023 not to have seen at least ONE podcast episode, article or social media talking about the rise of the CoS role (Chief of Staff) as a potential career path for Executive Assistants. So unless you have just emerged from under your rock, you may be familiar with Maggie Olson from Nova Chief of Staff.  In this episode I interview Maggie about the WHAT, the WHY and the HOW when it comes to her innovative online self-paced CoS course that has been designed from real-world experience to educate and elevate professionals looking to maximize impact. If you are an EA who is looking to upskill and build your commercial acumen, Maggie's program should be on your list of courses to consider. Her alumni are not just assistants who are aspiring to a CoS role, they're also 'lifetime' EAs who want to develop themselves...and if you know me, you will know that's what I'm all about! Connect with Maggie and find out more about her program on Friday 8th December @ 8-9pm GMT+11  Maggie can also be found on LinkedIn here: https://www.linkedin.com/in/maggie-olson-cos/  

Doriette McIvor Stone is an Executive Assistant with over twenty years of experience supporting C-Suite leaders. She is also a marketer, a salesperson and a customer service person. Currently Doriette supports the CEO of the Australian Olympic Committee. In Part Two of our interview we explore the importance of intuition and emotional intelligence and how Doriette uses these power skills to protect her executive's time and energy. We talk about the importance of asking the right questions and questioning as a key skill and we explore why adopting a sales mindset can be so empowering for you as an assistant. Enjoy Part Two of this refreshing and enlightening conversation with a true Linchpin Assistant. Connect with Doriette on LinkedIn:  https://www.linkedin.com/in/doriette-mcivor-stone Read the Admin Avenues article featuring Doriette here: https://adminavenues.com/admin-spotlight-doriette-mcivor-stone/

Doriette McIvor Stone is an Executive Assistant with over twenty years of experience supporting C-Suite leaders. She is also a marketer, a salesperson and a customer service person. Currently Doriette supports the CEO of the Australian Olympic Committee. In Part One of our interview we explore how Doriette came to the role of EA from a career in Events Management and successfully running her own business and hear about the core values that drive her in her role. We discuss the complex nature of her role and the importance of being an effective stakeholder manager. Doriette shares her philosphy of treating everyone at every level and learning from everyone. Being a connector and building influence by genuinely being interested in other people. Doriette is all about elevating people and epitomises the value of building reciprocity to elevate your influence. Enjoy this refreshing and enlightening conversation with a true Linchpin Assistant. Connect with Doriette on LinkedIn:  https://www.linkedin.com/in/doriette-mcivor-stone Read the Admin Avenues article we discuss here: https://adminavenues.com/admin-spotlight-doriette-mcivor-stone/ Part Two will drop next week!

A solo episode where your host, Liz Van Vliet gives an update on what has been a whirlwind of a month and shares some highlights from her recent trip to Ottawa. It's been a jam-packed schedule but Liz is enjoying meeting so many new faces and giving them a dose of Vitamin Liz. Mentioned in the episode is the following question that Liz asked of Bank of Canada training attendees...feel free to send Liz an email at [email protected] to tell her which one is your spirit animal:) What Australian animal is your EA spirit animal? A) Koala - looks cuddly but has claws that will scratch your eyes out! B) Kangaroo - seems maternal (that lovely pouch) but if you get on the wrong side it has a mean kick! C) Wombat - slow moving but if you run into me, you're history! D) Quoll - I'm the Scarlet Pimpernel of Australian Animals. Elusive. You won't even know I've been there but I will leave my impact. E) The Great White Shark - I take no prisoners!!!! Don't forget to leave a rating and review to help more assistants hear about the podcast. Connect with your host Liz Van Vliet on Instagram or LinkedIn, and  Learn more about her coching, speaking and training at The Linchpin Assistant

Welcome to Episode 185 of Assist With Impact, where we empower administrative  professionals like you to make your hard work visible and impactful. In this episode, we're diving into "Five Ways to Ensure Your Invisible Work is Visible." It's an important topic because so much of what you do as an assistant is like the proverbial iceberg - hidden beneath the waterline. Listen to the episode to hear practical and tactical ways you can ensure that your executive and colleagues see the contribution you're making. Don't forget to leave a rating and review! Connect with your host Liz Van Vliet on Instagram or LinkedIn, and  Learn more about her coching, speaking and training at The Linchpin Assistant Quick LinksGet Embed PlayerShare on SocialDownload Audio File  

A solo episode where your host, Liz Van Vliet gets her 'ranty pants' on about advice she sees being given to assistants that is flippant and unhelpful (in her opinion). Listen to the episode if you want to be reminded that you're more than just an 'admin' and deserve the same level of respect and consideration as any other professional. Connect with your host Liz Van Vliet on Instagram or LinkedIn, and  Learn more about her coching, speaking and training at The Linchpin Assistant

In the second part of her interview with Liz Van Vliet, Robyn Greaves talks about the silver lining of redundancy, the value of curiosity and the skills and capabilities that allowed her to adapt and adjust as an Executive Assistant.  Robyn shares how her final role as an EA gave her "permission to have a voice" beyond the one on one relationship with her executive. How it opened up a world of possibilities and enjoyment for Robyn. In short, it allowed Robyn to be the same person in the office that she was at home. We then explore the birth of Start Sort Scale, how assistants can see and leverage Artificial Intelligence as an opportunity rather than a threat and Robyn's adventurous life as a digital nomad.  Enjoy Part Two! Robyn Greaves is a full-time digital nomad and start-up founder. She spends her time travelling the world and collaborating with business owners to optimise their processes and set them up to scale. She is passionate about giving people the freedom to work from anywhere and live life on their own terms. Prior to launching her business, Start Sort Scale, Robyn spent 15 years as an Assistant, gaining experience across diverse industries including not-for-profit, media publishing, and digital businesses. In 2021, Robyn won an Australian Admin Award for excellence in a multi-functional admin role. Robyn's passion for the pivotal role of Assistants led her to create "Mastering the Power of ChatGPT: a Guide for Executive Assistants" and the online course "Intro to AI for Executive Assistants." She has emerged as a leading voice in this space, empowering administrative professionals to leverage Artificial Intelligence and get their work done faster, with less effort. Links: Connect on LinkedIn: https://www.linkedin.com/in/robyn-greaves/ Follow her digital nomad journey on Instagram: @onthegocouple Buy the ChatGPT Guide: https://startsortscale.com/chatgptguide/ Learn more about Start Sort Scale website: https://startsortscale.com/clarity/ To see a preview of what Microsoft Copilot will be able to do, check out this YouTube clip: https://youtu.be/hGb9UZ8DyDc Connect with your host Liz Van Vliet on Instagram or LinkedIn, and  Learn more about her coching, speaking and training at The Linchpin Assistant

Robyn Greaves is an award winning business administrator with 15 years experience as an Executive Assistant. Born in the UK, Robyn has extensive experience providing high level strategic and operational support to CEOs and Directors both in the UK and Australia. She has worked across a wide range of industries including not-for-profit, media publishing and digital businesses. Robyn is passionate about supporting business owners to achieve their goals. In the first of our two-part interview we explore Robyn's origin story. How she began her career as an Administrative Professional and her talent was quickly spotted by a dynamic executive. Listen to the episode to hear about Robyn's experience navigating the career 'spider frame' and the skills and capabilities that have supported and empowered her growth as an Executive Assistant. Connect with Robyn via LinkedIn and Instagram. Connect with your host Liz Van Vliet on Instagram or LinkedIn, and  Learn more about her coching, speaking and training at The Linchpin Assistant  

A special solo episode sharing the audio from a series of three videos I posted last week on LinkedIn to celebrate my ten year 'cancerversary'. An episode for new listeners who haven't heard my cancer story and old listeners who I'm fortunate to have in my life because of the serendipity of my cancer diagnosis. An episode that shares both the grim and the grateful. Because we're human beings, not human doings.  

Amy Crumley learned the intricacies and nuances of the Executive Support profession from her mother and grandmother, who rendered their support to high-level executives in Atlanta, Georgia, and Denver, Colorado in the United States. Amy's own career path has followed a diversified route, traversing the foundation of owning a cabinet company, owning a staffing company, traveling around Europe, and teaching English as a second language. Returning to the United States, Amy pursued a remote working dynamic, managing a bookstore and cocktailing while deliberated about her future endeavors. Eventually, she secured a part-time remote executive assistant position that sparked her passion for the field once again and never looked back. In part two of our interview, listen to Amy explain her approach to being not just efficient but effective as an Executive Assistant supporting the C-Suite leaders at Samba TV. Amy talks about the importance of putting yourself in the shoes of your executive and managing them the way THEY want to be managed, not the way YOU want to be managed. We also discuss Gretchen Rubin's Four Tendencies and how so many assistants (including Amy) are 'Upholders'. You can do the survey for free here. Amy epitomises what Liz describes as a Linchpin Assistant. She has exceptional functional competencies (her hard skills) as well as displaying high strategic competency. Even more, in this interview, you hear how Amy uses her Power Skills, her supercharged 'soft' skills to manage up and influence others to not just get things done but get the RIGHT things done! Enjoy Part Two of this Assist With Impact interview with Amy Crumley. Connect with Amy here Check out the new and updated website for The Linchpin Assistant Connect with Liz on Instagram or LinkedIn

Amy Crumley learned the intricacies and nuances of the Executive Support profession from her mother and grandmother, who rendered their support to high-level executives in Atlanta, Georgia, and Denver, Colorado in the United States. Amy's own career path has followed a diversified route, traversing the foundation of owning a cabinet company, owning a staffing company, traveling around Europe, and teaching English as a second language. Returning to the United States, Amy pursued a remote working dynamic, managing a bookstore and cocktailing while deliberated about her future endeavors. Eventually, she secured a part-time remote executive assistant position that sparked her passion for the field once again and never looked back. In this first in our two-part interview, join your host Liz Van Vliet as she interviews Amy to explore Amy's journey to becoming a lifetime EA and her role now remotely supporting the dynamic C-Suite leaders at Samba TV. Connect with Amy here Check out the new and updated website for The Linchpin Assistant Connect with Liz on Instagram or LinkedIn

Join your host Liz Van Vliet as she gives you an overview of what will be covered in her upcoming webinar designed to help you build your strength in the area of strategic thinking! We discuss the 4 areas that Liz will be outlining that all contribute to you being able to show up as a more strategic assistant. The four focus areas are: Know Think Speak Act If you like the sound of Liz's strategic thinking 'workout', register for the webinar to be held on July 12, 2023 12:30 PM AEST. The recording will be made available to those who register but cannot attend live. You can register here or by going to bit.ly/linchpinsarestrategic Check out the new and updated website for The Linchpin Assistant Connect with Liz on Instagram or LinkedIn

Nikki-Lee Prismall is an extremely busy woman. She is EA to the Enterprise COO for KPMG Australia and also National Manager Business Support at KPMG Australia.  In Part Two of this episode pair, your host Liz Van Vliet explores Nikki's EA role supporting the Enterprise Chief Operating Officer for KPMG Australia and how an invitation to contribute to a project team exploring ways of more efficiently leveraging the Administrative Support Function across the enterprise opened up a new and exciting path for Nikki.  We discuss the impact of Covid and being intentional around your communication and how assistants can lead by being ambassadors within their teams and for their managers.  Connect with Nikki on LinkedIn here: https://www.linkedin.com/in/nikki-lee-prismall/ Make sure to catch up on Part One of Nikki's story in Episode 176 if you haven't already! Learn more about Liz and how she can support you through training, coaching or speaking to your team by visiting the website - The Linchpin Assistant Connect with Liz on Instagram or LinkedIn

Nikki-Lee Prismall is an extremely busy woman. She is EA to the Enterprise COO for KPMG Australia and also National Manager Business Support at KPMG Australia.  In this two part series, Liz Van Vliet uncovers Nikki's early career experiences and the transferable skills she developed and brought across into her EA role with KPMG.  We discuss the importance of emotional intelligence and self insight, self belief and confidence.  Connect with Nikki on LinkedIn here https://www.linkedin.com/in/nikki-lee-prismall/ Make sure to join us for Part Two of Nikki's story next week. The new and updated website for The Linchpin Assistant Connect with Liz on Instagram or LinkedIn      

In this weeks solo episode your host Liz Van Vliet shares five tips that Executive Assistants, Personal Assistants and Administrative Assistants can implement that will ensure they are seen as more than transactional and reactive and instead be perceived as strategic, big-picture thinkers. The new and updated website for The Linchpin Assistant Connect with Liz on Instagram or LinkedIn

Description: In this solo episode, we explore how AI and ChatGPT are changing the administrative profession and whether they pose an opportunity or threat for you as an administrative professional. We discuss a recent experiment conducted by the New York Times and share insights on how AI can help you in your daily tasks while also emphasizing the importance of adaptability and staying ahead of the curve. Show Notes: Introduction Discussion about the recent New York Times article on ChatGPT and Bard as executive assistants Results of the experiment and the implications for human executive assistants Adapting to AI and ChatGPT The importance of embracing new technology in the administrative profession Historical examples of technological advancements, such as the electric typewriter and early PCs The need for adaptability, flexibility, and curiosity Insights from Toby Walsh, chief scientist at UNSW's AI Institute AI taking over the four Ds of work: dirty, dull, difficult, and dangerous tasks The limitations of AI, including social and emotional intelligence, creativity, and adaptability Opportunities for administrative professionals Offloading dull tasks to AI and focusing on more creative contributions Upcoming podcast guests who are thought leaders in the administrative profession Following these thought leaders and experimenting with tools like ChatGPT Tips and precautions when using ChatGPT Privacy concerns when using free versions of digital products Inaccuracies in AI-generated results and the importance of verification Mastering the art of crafting prompts for better results Links: New York Times Article: How ChatGPT and Bard Performed as My Executive Assistants Australian Financial Review Article: How ChatGPT Will Change These Four Industries Administrative Thought Leaders to Follow Jessica McBride Robyn Greaves   The new and updated website for The Linchpin Assistant Connect with Liz on Instagram or LinkedIn

Liz is sharing some big news in this weeks podcast episode relating to her business. Listen to this episode to hear the what, when and the why! Connect with me on Instagram and LinkedIn and make sure you're subscribed to my newsletter to be the first to hear when my exciting new program launches.

In this episode of Assist With Impact, Liz’s guest is Dr. Kirstin Ferguson AM an author, columnist and company director. Liz talks with Kirstin about her experience navigating the career ‘climbing frame’ and her latest book, Head & Heart: The Art of Modern Leadership. Kirstin shares some pivotal moments in her career, including when she was debating whether to become a journalist or join the military after leaving school. She ultimately chose the military, but her love for writing and journalism remained. She shares that she often suffers from imposter syndrome, but has learned to say yes anyway and trust herself. Listen to the podcast to hear Kirstin discuss what readers can expect from Head & Heart: The Art of Modern Leadership and why it is different to the many other leadership books that  have been published. Kirstin explains that the book is unlike any other book on leadership because it combines her own research and experience with interviews of a diverse range of people, not just corporate leaders. She also talks about the importance of an Australian view on what it means to be a modern leader and how the book covers a mix of theories and research behind leadership. The Head & Heart Leader Scale™ is a tool developed by Kirstin Ferguson with Lisa Bradley at the QUT Business School to assess leaders' ability to integrate emotional intelligence with their professional skills. The scale is based on the concept that leadership involves not only technical competencies, but also a range of emotional intelligence skills, including empathy, self-awareness, and social skills.  The scale consists of 24 questions that assess a leader's ability to lead with both their head and their heart, with each question assessing a different aspect of leadership. The aim of the scale is to help leaders identify areas where they can improve and develop their emotional intelligence skills to become more effective leaders. Kirstin and Liz discuss the results of Liz’s Head & Heart Leader Scale Survey and how the results should be interpreted. Throughout the interview, Liz and Kirstin discuss the various ways Kirstin has advocated for women, including her viral social media campaign called #CelebratingWomen and how Administrative professionals can and do lead from within, and we discuss the contribution of Kirstin’s own Chief of Staff Luisa. Visit https://headheartleader.com/ to take the 24-question survey and find out where you can order your copy of Head & Heart: The Art of Modern Leadership.   Connect with Liz https://www.instagram.com/lizveevee/ https://www.linkedin.com/in/lizvanvliettrainerspeakercoach/

There seems to be a real push on for assistants to aspire to more.    Even the term 'assistant' is apparently uncool!   On the one hand, you're being told that you're more than 'just an assistant' and then seeing programs that promote you to aim to be more than just an assistant.   I don't know about you, but I'm confused.   In this solo episode I share my perspective on the realities of the assistant career. What it looks like to be an assistant for a 'reason, a season or a lifetime' and why no one path is right for everyone.   I also share why I believe that:   - You are valuable and of value as an assistant   - You can expand the boundaries of your role as an assistant    - You are not your job and you are not tied to the manager or leader you support       And why I encourage you to:   - Get clear on your value   - Get clear on your values   - Build your confidence and your competence The Boston Consulting Group I reference can be found here: https://www.bcg.com/publications/2020/heart-ceo-effectiveness Connect with me on Instagram and LinkedIn and make sure you're subscribed to my newsletter to be the first to hear when my exciting new program launches.  

In this episode, Liz shares a simple yet effective framework for assistants to build and maintain their understanding of their manager's needs and priorities. She talks about how managing different needs and priorities across different executives can cause stress and anxiety and contribute to overwhelm. Liz introduces the 3 Ps - Preferences, Priorities, and Pet Peeves - and explains how they can be used to set up new relationships for success and reset existing relationships. She emphasizes that assistants are not mind readers and need information, insight, and experience to manage their manager's needs and preferences effectively. Liz breaks down each of the three Ps and provides examples of how assistants can gather information about them, including asking their manager directly. Liz also emphasizes the importance of ongoing dialogue and structured approaches to checking in with managers as priorities are constantly changing. She suggests documenting the three Ps for managers and keeping the list handy and updated. Liz highlights the 3 Ps as a dynamic document that can be used as a handover document and shared with other EA colleagues. She encourages assistants to be proactive, curious, and interested in their manager's needs and priorities. Finally, Liz talks about how to put the 3 Ps into practice, emphasizing the importance of using open-ended questions and fostering curiosity for insights. She also mentions that she provides a workbook for coaching clients and training program attendees that guides them through how to set up a 3 Ps conversation with their manager. Listeners who want to learn more about Liz's training programs and membership platform can sign up for her email newsletter at myeacareer.com.  

Liz’s guest is Ruth Kilah, Founder & CEO of Hoxton Hyde. She is an Australian based, International Executive Assistant Coach + Mentor and International Speaker. Ruth provides one to one and group coaching program for Assistants. Ruth specialises in helping assistants become strategic thinkers and operators. As a former Senior Executive Assistant and Project Manager, Ruth has over 13 years’ experience in managing time for C-Suite Executives in Australia and in the United Kingdom, predominantly for large global corporations.   Listen to this interview to hear Ruth share her background and her experience navigating the career Spider Frame. Ruth also outlines her approach to working with assistants, what motivated her to establish Hoxton Hyde (and the origins of her business name).   Ruth also shares three top tips for upping your effectiveness when it comes to being a strategic partner to your business leader.   Ruth also shares a bonus tip that is pure gold…so make sure you listen right to the end!   Connect with Ruth Kilah via Instagram and LinkedIn and join the Extraordinary Executive Assistants free Facebook Community.

All good things are worth waiting for, including Liz's word for 2023! In this episode Liz shares the word that she has decided aptly describes her outlook for 2023. If you want to stay across all the upcoming announcements around Power Skills for Linchpin Assistants, make sure you're following Liz on Instagram - https://www.instagram.com/lizveevee/ Liz also invites you to connect on LinkedIn - https://www.linkedin.com/in/lizvanvliettrainerspeakercoach/

A solo episode encouraging assistants to embrace their inner 'slinky' and reflect on the Power Skills that enable Linchpin Assistants to stay in that impactful zone.  Episode 107 - Why Assistants Are The Human Equivalent Of A Slinky can be found below: https://myeacareer.com/podcasts/107-why-executive-assistants-are-the-human-equivalent-of-a-slinky/ The following are two blog posts I wrote on the same topic: https://myeacareer.com/why-executive-assistants-need-to-adopt-a-slinky-mindset/ https://myeacareer.com/how-executive-assistants-can-manage-expectations/ Connect with Liz on Instagram https://www.instagram.com/lizveevee/ Connect with Liz on LinkedIn https://www.linkedin.com/in/lizvanvliettrainerspeakercoach/

My interview today is with Jessica Davies. Operations Manager for Dr. Peter Fuda, based in Sydney, Australia. Jess has worked with Peter for over four years now. Commencing in an EA capacity and subsequently moving into the role of Operations Manager early in 2022.  In that capacity, Jess partners with Peter across three key streams; his consultancy; The Alignment Partnership, his leadership app; Enixa and any speaking engagements he undertakes.  In the Operations Manage role, Jess works across account management, project management, marketing and content creation, always with the intention to amplify Peter’s work.  Prior to TAP, Jess worked at a Fintech start-up in London as the EA to the CEO, and has held a number of executive assistant and team assistant roles prior to that. I met Jess Davies when I reached out via LinkedIn to connect with Peter Fuda.   I was immediately impressed with her professionalism and communication skills. In my interactions with Jess, it was clear that Peter placed enormous value and trust in her and this was articulated by him when I interviewed him in Episode 165 of the podcast…if you haven’t listened to that episode…you must go back and take a listen.  Peter described how Jess has the ability to '10x' what he is doing. She is a force multiplier. I had already decided that I wanted to invite Jess to be a guest on the podcast, and that recommendation just cemented it.  It was a delight to speak to someone like Jess who embodies the characteristics of the Linchpin Assistant. In this interview, you will hear how Jess reflects all five levels of the Linchpin Model that I train and teach.  Jess speaks about how the culture Peter has created is one where busyness is not a badge of honour. Instead, effectiveness and creating capacity are capabilities that are encouraged. It was a delight to interview Jess and to hear her describe her curiosity, her thirst for knowledge. In this final episode of the podcast in 2022 it is a delight to bring you an admin professional who  has truly revealed her leadership capabilities and continues to grow and develop. Someone who truly represents the idea that Leadership is not a position; it’s a mindset and a toolset.  Connect with Jess via LinkedIn or they’re welcome to contact me on email: [email protected] – and of course, the best way to access Enixa on a 30 day free trial is via www.enixa.co

For two decades, Dr. Peter Fuda has been a Sherpa to leaders, teams and organizations across the globe as a consultant, coach, author, researcher, speaker and professor of management. Andy Penn, the former CEO of Telstra (Australia’s pre-eminent telecommunications company has said of Peter “If I can only spend an hour with one person, I choose to spend it with Peter.” Most recently, Peter has been driven by a mission to democratize leadership, via an innovative digital product. It’s called Enixa. I am a huge fan girl of Peter’s having first come across his thought-leadership when I was an EA.   I will also say that as a proud Aussie, it brings me enormous pleasure to be bringing Peter to you, my lovely listeners who are spread across the globe and who more than likely are unfamiliar with his work. It is so wonderful for me to be able to share such a brilliant and innovative leadership expert like Peter with you. As you know, I’m a strong believer that as an assistant you have the ability to lead from where you are and we don’t need to be leaders of people to be leaders and to demonstrate self-leadership. In this wide-ranging discussion you will hear - Peter’s take on this and how leadership is not a position.  - What it means to have influence: How it’s a factor of two vital ingredients. - His observations on the value assistants can bring to their leader and in fact he sings the praises of his own former EA and now Operations Manager, Jessica Davies….and, spoiler alert, in my next episode (#166) you will hear my interview with Jess where we talk about how her role as a Linchpin Assistant supporting Peter. - The ONE resource (aside from Enixa) that Peter feels should be on your reading list It was an honour and privilege to interview Peter and I want to extend my deepest thanks to Jess for facilitating the interview. Peter shared that he turns down 9 out of 10 speaking/media opportunities. The fact that he chose to spend some of his valuable time with me is a wonderful compliment that I do not take lightly. What a way to finish off 2023. Two back-to-back episodes with a brilliant leader and leadership expert and his equally brilliant Linchpin Assistant. Stand-by for Episode 166 in two weeks time! Find out more about Enixa and sign up for your FREE 30 Day Trial at https://www.enixa.co/ Follow Peter on Instagram here: https://www.instagram.com/peterfuda/ Follow or Connect with Peter on LinkedIn: https://www.linkedin.com/in/dr-peter-fuda-5870ab4a/  

It’s a delight to bring you my interview with Candice Burningham, the Founder of Admin Avenues and a former Executive Assistant to some of the biggest names in media.  Leaders Candice has supported include the President of NBC News International, Managing Director of Channel 9 and CEO of SBS. Candice is the Founder of Admin Avenues, an online platform specialising in administrative roles. Launched in late April 2022, it is fast becoming the go–to place for matching candidates with recruiters and employers in the Australian marketplace. At the time of launch Candice stated that “After 20 years in the industry, I could see a gap in the market for a place where Australian admin job seekers could find great roles and where employers could find qualified admin candidates,” In our chat we talk about the vision Candice has for Admin Avenues to become a “one stop shop” for all admin roles. It comes to market with the ambition to provide a more curated jobs portal from the established employment platforms. We also discuss Candice’s experience as an EA and her observations around what it takes to survive and thrive in the role.  Grab yourself a beverage and settle in for a fantastic discussion with a leader in the admin community and someone you can expect to hear more and more great things coming from. To connect with Candice and Admin Avenues go to  https://www.linkedin.com/in/candiceburningham/ https://adminavenues.com/ https://www.instagram.com/adminavenues/ https://www.instagram.com/candice_burningham/ Sign up for the newly announced FREE membership option here https://adminavenues.com/become-a-member/

Episode 163 is my interview with Jeanette Botha. Jeanette is an experienced business leader and currently VP of Sales Development for a multi-national based in Bonn, Germany.  Her main responsibility is leading all Sales initiatives, programs and initiatives with the 40 EU countries to deliver their revenue targets.  Jeanette is also an ICF (International Coaching Federation) accredited coach with a specific focus on empowering professionals with the presentation skills to ensure they are visible in their organisation. Jeanette says: "Your work doesn't have vocal cords, my friend. It can't speak for itself." In this wide-ranging interview we cover: - Navigating career spider frame, moving from South Africa to Germany.  - How in her experience, “the next best step is not always up” - Shares her experience of believing that simply being great at her job would make her visible and promotable and the hard lessons she can share in this area where she had to push herself out of her comfort zone and make herself visible - Valuable tips on presentation skills - that they’re underrated “they’re the black sheep of corporate skills”, not a “nice to have, but a must”. - How being visible within the org is key to you being seen not just for career profession but also to be visible as role models for others. - A fantastic suggestion that you as an assistant get time in team meetings…helpful for you to start developing your presentation skills. Helps others see you as an equal member of the team. Opportunity for you to stand up and stand out. - How presentation skills build your ability to communicate your value - Why you need to get comfortable with nerves PLUS Four tips for how to get present more effectively How the word Confidence comes from the Latin word ‘fidera’ which means ‘to trust yourself’ and that is an intentional decision we can make for ourselves Remember the importance of being concise so your message doesn’t get lost The value of learning how to use pace in delivering your content and your message. When we speak too fast, we can seem nervous. Managing pause fillers. Something we do when we stop to think.  Listen right to the end to hear about a brilliant free tool that Jeanette is making available for you to get an understanding of the strengths you already possess as a presenter and how you can amplify them. You can find Jeanette's website and the link to the tool here: https://jeanettebotha.com/free-quiz Connect with Jeanette on LinkedIn https://www.linkedin.com/in/jeanettebotha/ Instagram https://www.instagram.com/jeanettebotha_europe/

This week's solo episode is a 'love letter' to the committed and concerted efforts of the delegates, members and observers that attended Week 1 of the WA-Summit this past weekend. If you aren't already aware of the tireless work being undertaken by this global coalition of administrative networks and associations then I encourage you to familiarise yourself with it. https://wa-alliance.com/home/ If you want evidence of the outcomes that this group of volunteers have delivered, look no further than the Global Skills Matrix which you can find details of here: https://wa-alliance.com/home/global-skills-matrix/ I'd love to connect with you if we haven't already done so. You can find me on Instagram and LinkedIn https://www.instagram.com/lizveevee/ https://www.linkedin.com/in/lizvanvliettrainerspeakercoach/

Episode 161 is a solo episode sharing an article I recently read in the Harvard Business Review by Liz Wiseman, author of Impact Players: How to Take the Lead, Play Bigger, and Multiply Your Impact.   https://hbr.org/2022/09/should-you-really-be-indispensable-at-work   I shared a book review in Episode 145 that you should listen to if you’d like an overview of the book and the valuable research Liz shares. You can find the episode here:   https://beingindispensable.libsyn.com/145-book-recommendation-impact-players-by-liz-wiseman   The other authors that I’ve interviewed on the podcast and feel you should definitely listen to if you haven’t already are Jo Miller, author of Woman of Influence: 9 Steps to Build Your Brand, Establish Your Legacy, and Thrive and Andrea Clarke, author of Future Fit: How to Stay Relevant and Competitive in the Future of Work.   You can find the links to these episodes below: https://myeacareer.com/podcasts/121/ https://myeacareer.com/podcasts/122-interview-with-jo-miller-part-2/ https://myeacareer.com/podcasts/indispensable-skills-future-fit-by-andrea-clarke/ Make sure to follow me on Instagram to receive my Monday Motivation and Wednesday Wisdom from inspirational humans and thought leaders, past and present. You can find me here: https://www.instagram.com/lizveevee/

Episode 160 is my interview with Steuart Snooks, Based in Melbourne, Australia, he is an Email and Workplace Productivity Expert. Steuart works with business owners, senior executives, their EAs and support teams who are overloaded with email and crying out for practical, affordable solutions to the relentless demands of email and the workload it drives. Steuart has over 25 years’ experience in researching and developing best practices for managing incoming email and workload and restoring email to its rightful place as a powerful tool to facilitate improved workplace and personal productivity. Steuart has developed a breakthrough method that revolutionises the way Executives and their EAs/PAs manage their inboxes. It aims to elevate the skills and knowledgeof the EA/PA to free up their time, energy, and headspace so they can offer greater support to their Executive who can then focus on the higher-order thinking, strategic focus, andleadership aspects of their role. Much of this work is done with the EA/PA, minimising the time commitment needed by the Executive. In the episode Steuart shares: - the three pillars of his framework and why they are key to your effectiveness - simple tips to revolutionise your inbox (and your executive's) NOW - how you can find out more about the tactics that will make managing your executive's inbox and your own email less stressful and time consuming. Connect with Steuart on LinkedIn  https://www.linkedin.com/in/steuart-g-snooks-04b39a3/ Find out more about Steuart's online courses: https://www.emailproductivity.com.au/

In order to assist with impact you need to be trustworthy, to be that safe pair of hands for your executive. But for you to reach that point you also need to have built and maintained your crediblity. In Episode 159 of the podcast I share some Stephen M. R. Covey wisdom with you. The four must-do's if you want to be seen as credible. He explored these core elements in his book The Speed of Trust.  I also discuss this article which talks about the idea of "2 percenters" and how small things can be integral to you building credibility and trust. https://www.linkedin.com/pulse/how-supercharge-your-influence-rich-hirst/ Make sure to follow me on Instagram so you can get weekly doses of my #MotivationMonday and #WednesdayWisdom words to live by. https://www.instagram.com/lizveevee/

The final episode in my little three-part series with tips and strategies to help you lift your effectiveness when it comes to managing your Executive's inbox and crafting emails. In this final episode of the series I share 3 'mini' tips that will hopefully be of benefit to you. Upping your email effectiveness builds the partnership between you and your executive. It allows you to earn trust and builds confidence in you as a safe pair of hands. If you're not following me on Instagram, head on over and find me at  https://www.instagram.com/lizveevee/  

My second hack for upping your effectiveness is about the structure of your emails. It’s an approach called BLUF which stands for Bottom Line Up Front A BLUF (bottom line up front) is a framework where the essential information is placed at the beginning of the text, rather than the end. The BLUF framework makes you more credible. You will sound more crisp and confident. That sends a powerful signal that you know your stuff.

Welcome to the first of a three-part series designed to help you be more proactive and effective. In this episode I share an approach to crafting email subject lines that have more impact. Effective subject lines clearly communicate the action you expect or want the recipient to take.  It’s effectively cuing the person - saving them time and mental energy as they scan their inbox. This simple approach uses square brackets that show the abbreviated action or keyword. Square brackets stand out visually so the cue will be clearer Implementing this approach requires you to be proactive. Incorporating this approach will require you to discuss with your exec to agreen on the abbreviations are that you’re going to use.

Ursula Kohler understands just how vital an effective EA can be for their manager and their organisation. As the founder and MD of Capital EA, Ursula is a leader and advocate for upskilling and training EAs in Australia so that they can cultivate a "can do" solution focussed attitude.  It was an honour to interview Ursula for the podcast. It is a 'high-water' mark for me as a host to feature someone of Ursula's calibre. Both in terms of what she delivered as an EA herself and in terms of what she delivers as a provider of training, mentoring and coaching to EAs around Australia. Connect with Ursula and Capital EA here: https://www.capitalea.com.au https://www.capitalea.com.au/workshops/ Find Ursula on LinkedIn: https://www.linkedin.com/in/urskoh/ And on social media: https://www.instagram.com/capitalcea/ Learn more about the Lead EA Network: https://www.leadeanetwork.com.au/ https://www.instagram.com/leadeanetwork/     - How Ursula identified her strengths early in life 

While our emotions have evolved to help us, there are times when our emotional responses no longer serve us for a variety of reasons. Unwanted emotional triggers can range from being a minor nuisance, to in some instances, leading us towards behavior we may later regret. I like to say we are human beings, not human doings. Assistants are required to give and receive feedback.  Being able to stay 'above the line' in terms of our thinking and behaviour is a key part of being able to Assist With Impact. Understanding the six triggers that can get in the way of us being able to engage with people in a healthy and productive way is an essential part of knowing yourself. In this episode I share: - six emotional triggers that can be at play in our relationships - how awareness of these triggers can help us avoid an Amygdala Hijack (what happens when emotion takes over and our lizard brain fires up) - why this self awareness is important I hope you enjoy the episode. Connect with me on Instagram or LinkedIn to stay in touch. https://www.instagram.com/lizveevee/ https://www.linkedin.com/in/lizvanvliettrainerspeakercoach/  

Lauren Calvert is a Strategic Business Partner and career EA with over 15 years experience working with CEOs of multi-national and blue chip organisations. In 2019 Lauren launched The Well-Suited Group -  a ‘go to’ agency for businesses and individuals in need of premium administrative support, creating opportunities for women in senior executive support roles seeking more flexibility and partnering with CEO’s and companies who value good support and champion flexibility that works for all. Listen to this interview to hear Lauren describe her own experience navigating the career spider frame (as I like to call it).  Lauren shares how she developed the combination of project management skills and commercial acumen led to her moving out of the Executive Assistant role and how she intentionally returned to the role of EA because of the opportunity to partner with her business leader to deliver strategic business support. You can connect with Lauren at The Well Suited Group: https://www.well-suited.com.au/ LinkedIn: https://www.linkedin.com/in/lauren-calvert-5772534/ Instagram: @thewellsuitedgroup  

In Episode 152 I'm sharing the outcome of a 'laser' coaching session I had recently with an Executive Assistant earlier this year. Listen to this episode to hear: 1. The situation/context 2. The gaps we identified and the steps I suggested to help this assistant reset and re energise the relationship and build trust and confidence 3. The five challenges that I present to all assistants who seek out my assistance and why these five challenges are built on intentional communication with your manager 4. Five simple actions you can take RIGHT now if you are looking to assist with impact.  

I'm sharing some exciting news in this episode of the podcast that I hope you will be excited about too. I'd love to hear your thoughts on my news so feel free to email me at [email protected] or send me a message on LinkedIn or Instagram https://www.instagram.com/lizveevee/ https://www.linkedin.com/in/lizvanvliettrainerspeakercoach/    

Episode 150 is the third in my series on the three biggest challenges I hear from Executive Assistants. In this episode I share my own struggles with this topic and how I strive every day to overcome lack of confidence. I share three resources to help you continue to make progress with building and maintaining your confidence. I also celebrate that I've reached the milestone of 150 episodes. How this topic is so close to my heart, so it seems serendipitous (you know I love that word) that in this milestone episode I can reach out to you, my lovely listeners, and give you some ideas for lifting yourself up. Resource 1 - The Confidence Spiral My Instagram carousel where I shared how it works: https://www.instagram.com/p/CZQkgTyp1T4/ Resource 2 Blog Post - 5 Ways Emotionally Intelligent People Boost Their Confidence at Work https://fairygodboss.com/career-topics/low-confidence-at-work Resource 3 Book - Year of Yes: How to Dance It Out, Stand in the Sun and Be Your Own Person (Shonda Rimes) https://www.amazon.com.au/Year-Yes-Dance-Stand-Person/dp/1476777128

The second episode in my trio of episodes focusing on the top three challenges I hear from Executive Assistants. This one is all about how to manage priorities.  I share three concepts and approaches to managing the shifting sands that EAs deal with on a continual basis. Resources discussed in this episode: Resource #1 Book - Managing Up by Mary Abajay https://www.amazon.com.au/Managing-Up-Move-Work-Succeed-ebook/dp/B07BB4QFDF Resource #2 Blog post - An Administrative Assistant’s Guide To Coping With Conflicting Priorities https://officedynamics.com/coping-conflicting-priorities/ Resource #3 Priority Matrix Urgent vs Important - Stephen Covey Also look at the Eisenhower Matrix 

Feeling unable to say no is one of the biggest challenges that I hear from Executive Assistants. In this episode and in coming episodes I will be sharing with you the top three challenges I hear from EAs when I survey them prior to delivering my training programs.  In each episode I will share three tools, tactics or resources to help you meet this challenge. Resources discussed in this episode: https://fs.blog/steve-jobs-saying-no/ https://fs.blog/saying-no/ Tim Ferriss Podcast - How to Say “No” Gracefully and Uncommit (#328) Book - Ury, William. The Power of A Positive No

A solo episode kicking off 2022 with a book recommendation.  - What defines a 'giver', a 'taker' and a 'matcher' - Why this applies particularly to Executive Assistants - How I relate to being a failing giver and the cost it takes on me - How it applies to my word of 2022 - My wish for you, my lovely listener Watch the TEDx talk where Adam Grant talks about these concepts here:  https://www.ted.com/talks/adam_grant_are_you_a_giver_or_a_taker?utm_campaign=tedspread&utm_medium=referral&utm_source=tedcomshare Read more about the book here: https://www.adamgrant.net/book/give-and-take/

In my final episode for 2021 I share what I've seen in the Executive Assistants I've trained this year. Listen to the episode to hear the biggest pain points and my observations about why this is the case. I also discuss how this year has been about consistently sharing my approach to training and coaching assistants. Helping you move out of the order-taker zone and spend more time in the more impactful zone of Linchpin Assistant is what I'm all about and my Knowing Framework is the foundation of this. If you want to listen to me discuss the EA Competency Model that I developed after four years training and coaching assistants listen to Episode 120 https://beingindispensable.libsyn.com/120-the-competencies-that-power-a-linchpin-assistant

In this solo episode, Liz shares why she LOVED this book by Liz Wiseman, and why it's a must-read for Executive Assistants who want to be impact players or Linchpin Assistants. Liz Wiseman is a researcher and executive advisor who teaches leadership to executives around the world. She is the author of New York Times bestseller Multipliers: How the Best Leaders Make Everyone Smarter, The Multiplier Effect: Tapping the Genius Inside Our Schools, and Wall Street Journal bestseller Rookie Smarts: Why Learning Beats Knowing in the New Game of Work. The Wiseman Group is a talent development and research organization headquartered in Silicon Valley, California. For people striving to build a high-contribution culture, The Wiseman Group creates insights that ignite multiplying behavior, because developing and using talent is the ultimate advantage. Head over to https://impactplayersbook.com/ to find out more about the book and the research behind it and to take a free quiz.

Part Two of my interview with ex-Linchpin Assistant Rachael Bonetti. In the second half of our interview Rachael shares her five tips for developing your 'Executive Presence'. Rachael says "It's in the way they move, speak and show up every day. It's evident in their actions, their commitments and their focus." It's something she works with EAs to develop and demonstrate in her mentoring programs. The five tips are in the area of: 1. Composure 2. Online presence 3. Pay attention 4. Confidence 5. Preparedness Rachael mentors Executive Assistants "who want to drastically change the trajectory of their careers, opening access to the most senior roles that exist. Those who want to step up as leaders and valued business partners." Connect with Rachael here: https://www.rachaelbonetti.com/ https://www.instagram.com/rachaelbonetti/ https://www.linkedin.com/in/rachael-bonetti-4b46561a/

The first in my two-part interview with Rachael Bonetti. Listen to the episode to hear her experience navigating the Career Spider Frame. How Rachael got clear on the skills, behaviours and values that empowered her to support Chairmen, CEOs, change-makers and entrepreneurs, and show up as a Linchpin Assistant. How Rachael started and grew her side hustle, The Admin Alchemist, enabling her to step away from her EA role to focus on her business full time.  Hear how Rachael mentors Executive Assistants "who want to drastically change the trajectory of their careers, opening access to the most senior roles that exist.  Those who want to step up as leaders and valued business partners." Connect with Rachael here: https://www.rachaelbonetti.com/ https://www.instagram.com/rachaelbonetti/ https://www.linkedin.com/in/rachael-bonetti-4b46561a/  

The third and final episode in my mini-series on how the dreaded Drama Triangle plays out for you as an Executive Assistant or Office Professional. In this episode we focus on the 'Perpetrator'. These people are the villain of the drama. They're controlling and they're catch-cry will be something like... "It's all your fault", "I know better", "You're doing it wrong". Setting boundaries and communicating assertively are vital in managing people like this.  Download my free guide to escaping The Drama Triangle here: https://bit.ly/linchpin140 Listen to Episode 113 to hear two strategies for communicating assertively https://myeacareer.com/podcasts/113-power-skills-for-executive-assistants-how-to-handle-a-difficult-conversation/ Read the World Administrator Summit report on bullying here: https://wa-summit.com/wp-content/uploads/2019/10/worldwide_workplace_bullying_survey_results_2017.pdf Link to YouTube video on Understanding the Drama Triangle vs Prescence from The Conscious Leadership Group - https://youtu.be/ovrVv_RlCMw

This week's episode follows on from Episode 140 and dives a bit deeper into the role of the 'rescuer' in The Drama Triangle.  - The 3 situations where the victim looks to the rescuer to save them from - The people that may present want you as an assistant, to 'rescue' them - The WIFM (What's In It For Me) you get from being a rescuer  - How The Drama Triangle is a part of 'below the line' thinking and behaviours - 3 reasons your 'starting gate' role is the rescuer - 3 steps to moving from being a rescuer to being a coach/teacher Links discussed in this episode: Free download on The Drama Triangle - https://bit.ly/linchpin140 https://traffic.libsyn.com/secure/beingindispensable/Episode_83_Where_Am_I.mp3 https://jacquijames.com.au/from-victim-to-persecutor-to-rescuer-and-back-again/ https://www.linkedin.com/pulse/five-ways-ask-better-questions-liz-van-vliet/ Link to YouTube video on Understanding the Drama Triangle vs Prescence from The Conscious Leadership Group - https://youtu.be/ovrVv_RlCMw

This week's episode relates to a topic that I see coming up again and again in my work coaching and training executive assistants and administrative professionals. The Drama Triangle is something you will relate to both in terms of your work environment and in your personal life. Are you a victim, a persecutor, or a rescuer? If you're human, chances are there will be different situations where you may view yourself (or be seen by others) as all three.  The Drama Triangle was the work of psychotherapist Stephen Karpman in the 1960s. He developed it as a way to articulate the three dysfunctional roles that operate in any relationship where conflict arises. I've created a free one-page download to help you reflect on the 3 ways you can understand and escape The Drama Triangle.  https://bit.ly/linchpin140 Learn more about The Drama Triangle concept: https://powerofted.com/drama-triangle/ https://youtu.be/ovrVv_RlCMw https://www.forbes.com/sites/drnancydoyle/2020/02/17/avoiding-workplace-drama-4-steps-to-being-an-ally-not-a-rescuer-victim-or-persecutor/?sh=43fd46dca3d1

It's been a few months between podcast episodes but baby, I'm back! This episode is a solo one, explaining what's been going on and providing a glimpse of what to expect for the remainder of 2021. Thanks for sticking with me and sending you lots of love my lovely listeners x

Part Two of my interview with Marco where we continue our conversation around the self-directed learning and development that Marco has initiated in order to build his capability, confidence and value as an Executive Assistant. Extending himself as an EA has also involved stepping into the limelight on another podcast, The Future Assistant, hosted by Diana Brandl. You can find the episode here. Marco Macente is an Italian office professional who has been working as an Executive Assistant for ten years. He is based in Milan and has studied in the United Kingdom where he undertook a Masters in Corporate Communications in London. Marco supports senior managers within the Oncology unit of Bayer Pharmaceuticals and in this episode shares how he is fulfilling the role of EA as an Executive Business Partner. Marco is a wonderful personification of what I mean when I describe someone who is a Linchpin Assistant. You will hear in this interview how he is: - Knowing: Marco invests time in knowing himself, his manager/s, his organisation, his job and his Power Skills - Empowered: How Marco uses his Power Skills to propel him into that Linchpin Assistant space - Strategic: What he does to ensure he is able to see around corners and stay one step ahead of his manager - Effective: The skills and competencies he has developed that enable him to be more than efficient but truly effective.

Marco Macente is an Italian office professional who has been working as an Executive Assistant for ten years. He is based in Milan and has studied in the United Kingdom where he undertook a Masters in Corporate Communications in London. Marco supports senior managers within the Oncology unit of Bayer Pharmaceuticals and in this episode shares how he is fulfilling the role of EA as an Executive Business Partner. Marco is a wonderful personification of what I mean when I describe someone who is a Linchpin Assistant. You will hear in this interview how he is: - Knowing: Marco invests time in knowing himself, his manager/s, his organisation, his job and his Power Skills - Empowered: How Marco uses his Power Skills to propel him into that Linchpin Assistant space - Strategic: What he does to ensure he is able to see around corners and stay one step ahead of his manager - Effective: The skills and competencies he has developed that enable him to be more than efficient but truly effective. Come back next week for Part Two of our chat. 

Climbing the career ladder isn't all it's cracked up to be. Instead, think of your career like a spider frame... Yes there's up. But there's also across. This episode is the part of my discussion with Dani and Tricky from Tenfold Australia who I featured in Episode 135. I took the opportunity to get them to tell me about their personal experience navigating the career spider frame. Listen to them as they recount the moves they've made, the lessons they've learned, and the way that Tenfold Australia is now offering them a great vantage point to survey those moves respective pivot points. Hearing about how other professionals navigate their career spider frame will hopefully encourage you to reflect on your own journey and celebrate your own movements.  

Tenfold Australia was established in 2020 to ‘tenfold Australia’s impact for a better world’. They describe themselves as a 21st century multinational leadership forum. The company name reflects their purpose to tenfold Australia’s impact for a better world. Episode 135 is my interview with Dani Matthews, Chief Experience Officer (CXO) and Richard (Tricky) Mableson, Chief Success Officer (CSO) of Tenfold Australia. Commencing operations in 2020, Tenfold Australia provides a range of digital and in-person forums for the Australian based leaders of global companies.  A core component of the forums is a monthly EA 'pod' where the Executive Assistants of the member business leaders meet. Tenfold Australia sees the EA as part of the leadership team and are committed to supporting and enabling their growth through these monthly meetings (virtual and in person). Listen to the episode to hear about what Dani and Tricky  have observed makes an indispensable EA, how to improve your capacity to be a strategic thinker, and how the EAs they interact with at Tenfold Australia have adapted and pivoted to ensure they remain indispensable despite the impact of remote working and reduced travel for their business leaders. https://www.tenfoldaustralia.com/ https://www.linkedin.com/company/tenfoldaustralia/ https://www.bcg.com/publications/2020/heart-ceo-effectiveness    

It's been a month between podcast episodes and for that I am truly sorry. Leaving you, my lovely listener in the lurch isn't a good feeling. But sadly, there's been a bit going on for me and unfortunately I haven't felt capable of showing up on the podcast. That's changing today. I'm back and I want to be my authentic self and share what's been going on for me.   

I didn't invent the phrase 'hope is not a strategy' but I love it and I think it's particularly relevant for assistants who find themselves trapped in a hope-based strategy when it comes to asking for what they want and what they need AND asking for what their boss wants and needs. In this episode I explore the topic of self advocacy and how it is one area where being comfortable engaging in difficult conversations is an essential Power Skill that I want you to invest energy in developing. If you'd like to get some practical tips and tactics on how you can engage in difficult conversations with more ease and confidence you want to register for my upcoming masterclass on this hot topic for assistants.  Register here: http://bit.ly/linchpinskills1 This webinar will be held live on April 29th @ 12 midday AEST and the link to the recording emailed following the event to those who have registered.

No one likes a difficult conversation (including me). Being able to engage in challenging conversations is a crucial Power Skill that I train assistants in. There are many people who avoid them altogether but the consequences of this can be enormous and it's definitely something that will get in the way of you being perceived as a Linchpin Assistant. If you're someone who cares about creating and maintaining healthy and happy relationships, both at work as well as in your personal life, you know that sometimes an uncomfortable conversation is necessary.   In a recent speaking engagement I asked assistants for the one Power Skill they struggle with the most....and engaging in difficult conversations was overwhelmingly nominated as a problem area. So in this episode I share: Three questions to ask yourself before a tough conversation Four behaviours that are most likely to escalate conflict One DO and One don’t to keep front of mind Two frameworks or scaffolds for structuring a difficult conversation One final tactic for avoiding misunderstandings or miscommunication Resources discussed in this episode: Georgia Murch can be found here: https://georgiamurch.com/blogs/ Listen to Episode 113 and 55 for more tools and tactics to help you engage in difficult conversations and power up this Power Skill. https://myeacareer.com/podcasts/113-power-skills-for-executive-assistants-how-to-handle-a-difficult-conversation/ https://myeacareer.com/podcasts/how-to-approach-difficult-conversations-steps-for-executive-assistants/ Join the waitlist for the Empowered Assistant's Academy here: http://bit.ly/eaacademywaitlist

A few years back I started surveying business leaders to get their perspective on the role of the EA and how their EA enabled their leadership and effectiveness. The results continue to be interesting. In this episode I share a couple of the insights. Interestingly whilst leaders SAY they want their EA to demonstrate leadership traits, significantly less respondents agreed with statements that bear out what it LOOKS like for an assistant to be treated as part of the leadership team. This disconnect is something I know many of you will not be surprised by. To share this survey with your business leader go to: https://lizvanvliet.typeform.com/to/aLOWjz I would love to get more responses to add to my research. The survey incorporates ideas from Adam Fidler's EA Manifesto which you can read here: https://adamfidler.academy/blog/2017/6/21/the-ea-manifesto-what-i-am I interviewed Adam for the podcast back in 2017 (Episode 26 and Episode 27) In today's episode I also mentioned the book Atomic Habits by James Clear, Managing Up by Mary Abbajay and Attention Management by Maura Thomas. 

Linchpin Assistants are 'superpowered' by what I describe as their Power Skills...soft skills on steroids! Negotiating for mutual benefit is one of the 10 Power Skills that I train assistants to be able to rely on to help them be that little hinge that can swing big doors. Resources discussed in this episode: - Huthwaite whitepaper can be downloaded here https://info.huthwaiteinternational.com/effective-negotiation-skills - Create Winning Agreements, A Practical Guide to Negotiation by Gavin Presman - https://whitneyjohnson.com/hbr-six-tips-for-reluctant-negotiators/

It might be February but it's still early enough in 2021 to spend some time reflecting and refocusing so that you can march forward purposefully into this still fresh year. In this episode Liz shares some resources to help you do exactly that. Firstly, Dr. Peter Fuda is a thought leader in the area of high performing teams and leadership. He has a brilliant blog and is someone to follow on LinkedIn. Find him at:  https://www.enixa.co/ Liz also mentions the concept of S.M.A.A.R.T. goals (as opposed to just S.M.A.R.T.) The extra 'A' stands for Action-Oriented and this idea was one she picked up from listening to Michael Hyatt in Episode #66 – What SMART Goals Get Wrong. You can find it on Apple Podcasts here: Finally, Liz mentions Pat Lencioni and his encouragement to be 'Hungry, Humble and Smart' as an employee. Follow Liz on Instagram at https://www.instagram.com/lizveevee/

A solo episode from Liz to wish all of my lovely listeners a safe, healthy and happy holiday season.  In this episode I share my own experience of Christmas in hospital attached to a drip being cared for during Breast Cancer treatment and finding myself in Intensive Care coming close to death.  I talk about the lessons I learnt about what's worth caring about and what can be kicked to the curb. I talk about gratitude and perspective and why for me these are not just empty words. It's been a tough year and I want you to know how much you mean to me lovely listeners. Thank you from the bottom of my heart.

Welcome to a 'road rambling' episode where I share what's been going on in my house in the last few weeks and why I've been MIA to a certain extent as a result. If there's a takeaway from this episode it's that we need to be as kind to ourselves as we are to others. Life is messy and as I like to say, we are human beings not human doings and the realities of 'being a human' have been what I've experienced in the last few weeks. Onwards and upwards. Bring on 2021!

Part 2 of my interview with Emma Rhoades from Her Corporate Journey. In this episode Emma shares her 5 tips for managing your manager and how she has learnt from experience the value of each of these tips. This episode reinforces why I believe the five elements of my Knowing Assistant Framework are vital to helping you develop as an assistant. This episode particularly reinforces the value of Knowing Your Manager and Knowing Your Power Skills (Managing Up being one of them!) You can learn more about Emma and Her Corporate Journey at https://hercorporatejourney.net/

 The Being Indispensable podcast is about inspiring and educating you as assistants and OPs and Emma Rhoades is someone I have enormous respect for in terms of her knowledge and expertise in the area of management skills and self leadership.   Emma walks the talk and in Part 1 of our conversation she shares her own experience navigating the career spider frame and how she has arrived at the point of founding Her Corporate Journey. In the first of two episodes we also discuss: The value of noticing and observing the patterns and themes that are present in your work history  How curiosity and courage drive Emma and how important self-reflection on her values and value have been to her We talk about what drives her and the change she wants to make in the corporate experience of women You will hear how Emma has made conscious decisions in the way she has sought to show up as a manager and how she wants to empower and support others to do so Emma shares her thoughts on the idea of leading from where you are Finally we talk about the value that can be gained from getting clear on your value proposition and your goals. You can learn more about Emma and Her Corporate Journey at https://hercorporatejourney.net/

In this episode Liz explains what Attention Management is and how it differs from Time Management and some tools and techniques for being proactive about managing your attention. There is a school of thought that Time Management is an outdated concept. Instead it’s about Attention Management - switching your attention to focusing on achieving a specific result. Maura Thomas defines it as  “...the ability to consciously direct your attention in any given moment, to be more proactive than reactive, and to maintain control rather than inadvertently relinquish it. It’s about regaining control over your attention and thereby taking control of your life. Attention management empowers your productivity.” Links to resources discussed: https://maurathomas.com/ Maura Thomas - Ted Talk https://youtu.be/Yzp5ZJJOXNc https://www.atlassian.com/blog/productivity/attention-management-for-teams  

Decision making and critical thinking fall under the umbrella of problem solving and that is right in the wheel-house of a Linchpin Assistant who is effective and efficient because they possess Power Skills like these. Listen to this episode to hear how I define decision making and critical thinking, why these two Power Skills are in my top ten and a framework you can use to problem solve in your job and in your life. This episode is also helpful listening if you want to notice and observe how your manager makes decisions and how you might support them in this process. Find the free download that I mention in the episode here https://offers.myeacareer.com/123

In Part 2 of my conversation with Jo Miller we talk about the FIVE leadership types that Jo has identified and the traits of each. Jo does some myth busting around the perception that you need to be a manager of people to be a leader. We focus on HOW you can amplify your accomplishments and Jo takes me through the ways she recommends you can put this into action.  Finally we discuss the trap that you fall into when you make yourself indispensable for doing work that downplays your potential.  https://jomiller.com/ https://myeacareer.com/podcasts/indispensable-skills-how-to-develop-a-shadow-organisation-diagram/ https://jomiller.com/100qualities/ https://jomiller.com/amplify/

This week’s episode is Part 1 of my interview with the awesome Jo Miller who I have mentioned on the podcast a number of times and dedicated Episode 66 to sharing her method for creating a Shadow Organisation Diagram. If you haven't listened to it you can find it here. https://myeacareer.com/podcasts/indispensable-skills-how-to-develop-a-shadow-organisation-diagram/ In Part 1 we explore:  - Jo’s experience navigating her own career climbing frame (the topic of last weeks episode) - We explore why and how you can tap into your leadership super power. - Jo explains the five leadership types that she outlines in her book and takes us through an exercise you can do to identify your leadership strengths.  - Jo also talks about the one thing she recommends that we all do and what gets in the way of us actually doing that one thing. I hope you enjoy Part 1 of our conversation and can’t wait to bring you Part 2 next week. https://jomiller.com/ https://jomiller.com/100qualities/ https://jomiller.com/amplify/

This weeks episode is intended to give you an overview of the Assistant Competency Model created by Liz as well as the Ten Power Skills that propel assistants into the top quadrant as a Linchpin Assistant. These ideas are the result of the years Liz has spent speaking to, training and coaching assistants as well as researching and interviewing hundreds of business leaders to understand the key competencies that Linchpin Assistants demonstrate. Download your free handout with links to the episodes mentioned so that you can deep dive into the Ten Power Skills that will power you to show up as Linchpin Assistant. https://offers.myeacareer.com/being-indispensable-episode-120-download

A solo episode discussing why it's so vital that regardless of how much you love you job you must always prioritise your love for yourself above it.  That can be tricky when you're anxious and stressed about your job security but helping you see that you have options is what I'm all about. Self care anytime is important because we are human beings NOT human doings but in 2020 it's gone beyond burnout for most of us and we are now just soldiering on despite our mental fatigue and sense of overwhelm.  There is no magic bullet but what we can do is introduce small changes that will help you fire up your own inner flame.  Article mentioned in the show can be found here: https://www.businessnewsdaily.com/11269-rekindle-love-of-work.html

A solo episode ruminating on my own experience thinking of my career as a ladder and struggling at times to feel that I had options and that there were benefits to gain from making a lateral, diagonal or even a backwards move. These days I prefer to think of my career as climbing a spider frame that you'd find in a playground. Up, down, lateral and diagonal moves are all not just possible but encouraged.  Embracing the mindset that every move affords you opportunities to learn and grow and that there is a view to be had from each spot on that frame....not just the top! Check out the www.myeacareer.com for more information on the training, coaching and speaking that Liz delivers.

Padraig O'Sullivan or Pod as he is known was the business leader I supported in my role as an Executive Assistant. He was a mentor and informal coach to me and I consider myself fortunate to have come into his orbit.  Pod’s reputation as a leading leadership advisor and Top Teaming expert has been established with over 20 years leadership and coaching experience encompassing Australia, Asia, Europe, South America and the Middle East. He has been labeled “one of Asia’s top leadership experts” and is author of the award-winning series of International books “Foreigner In Charge: Success strategies for expat leaders”. In this episode (Part 2 of the interview) we discuss… How he sees the strategic value of the EA in enabling the leader to operate at a higher level The importance of leading from where you are and the concept of self-leadership 2 reasons he sees that EAs are ineffective Why he believes it is an extraordinarily important role Why radical candour with your boss is something that EAs should strive for. https://podosullivan.com/ https://theleadershipcontext.com/ Connect with Pod on LinkedIn https://www.linkedin.com/in/padraigbosullivan/   Podcast is “The Leadership Diet” find it in your favourite podcast app

Padraig O'Sullivan or Pod as he is known was the business leader I supported in my role as an Executive Assistant. He was a mentor and informal coach to me and I consider myself fortunate to have come into his orbit.  Pod’s reputation as a leading leadership advisor and Top Teaming expert has been established with over 20 years leadership and coaching experience encompassing Australia, Asia, Europe, South America and the Middle East. He has been labeled “one of Asia’s top leadership experts” and is author of the award-winning series of International books “Foreigner In Charge: Success strategies for expat leaders”. What you’ll learn in Part 1 of my interview with Pod includes: What makes a leader more impactful The importance of learning from each step on your career climbing frame The importance of finding the commonalities and connecting the dots so you can be clear about your strengths and when you’re really in flow How he helps leaders be better leaders How he feels about leaders who have chosen not to have an EA How he engages the leaders’ EAs in the 360 process and why The one thing he believes gets in the way of an effective EA/leader relationship How curiosity is key https://podosullivan.com/ https://theleadershipcontext.com/ LinkedIn https://www.linkedin.com/in/padraigbosullivan/   Podcast is “The Leadership Diet” find it in your favorite podcast app

Robin Sharma is the author of The Leader Who Had No Title and in this episode I share his recommendations on how to lead from where you are and four things you can do NOW to build your leadership skills and the perception of you as a leader. Watch the video of Robin discussing these concepts here: https://youtu.be/u9IEeHqsTDs To find out more about Robin Sharma and this book head to his website  https://www.robinsharma.com/book/the-leader-who-had-no-title Learn more about My EA Career at www.myeacareer.com

Catching listeners up on the content of a free webinar I delivered today sharing the ONE thing I believe we truly need in order to be indispensable. Unfortunately the recording of the webinar is only available to those who registered prior to the event. But the video and slide deck will be available to members of the Empowered Assistant Collective.  The doors to founding members are now open. If you'd like to see what it's all about and consider if it's right for you, head over to https://bit.ly/jointheeacollective  

A common problem for EAs (and in fact common to most of us) is struggling to communicate effectively in crunch moments. When it comes to tackling a tricky situation that requires you to speak up, how many times do you find yourself -Avoiding the issue hoping it will go away? -Having the difficult conversation and then it getting out of hand? Episodes where I’ve discussed tackling uncomfortable conversations include: #55 How To Approach Difficult Conversations - Steps for Executive Assistants #18 Why Executive Assistants Need To Get Comfortable With Uncomfortable Conversations #85 POWER Skills for Indispensable Assistants: Communication Skills In this episode I share two strategies you can use to PLAN your approach to tricky conversations. I’ve created a download that you can access by going to http://bit.ly/being113 You can find more information on the SBI framework here: https://www.mindtools.com/pages/article/situation-behavior-impact-feedback.htm You can read more about Petrea King's approach here: https://www.flyingsolo.com.au/live-smarter/make-difficult-conversations-easier To register for my free webinar "The ONE Thing You Need To Be Indispensable" go to https://bit.ly/theonethingwebinar  

I came up with the concept of My Value Star™ when I was post breast cancer, struggling with a lack of confidence and self belief. In Chapter 11 of my book “Coming Home from Breastcancerville" I talk about my 'career wilderness years' after having children and how I lost touch with what made me invaluable as an employee. Somehow it took hitting rock bottom due to breast cancer treatment and recovery for me to look at myself differently. Despite feeling lost and unsure of anything I doodled this five-pointed star and identified five qualities that spoke to my value. That five-pointed star was the first step in me reinventing myself and rebuilding my confidence and self belief. In this episode I share how My Value Star came about, why I encourage you to spend some time reflecting on your own virtues and I have created a free workbook to help step you through this process. You can find the free workbook here: https://bit.ly/yourvaluestar In this episode I also mention a free webinar I am running on Wednesday 2nd September at midday (AEST). To register go here: https://bit.ly/theonethingwebinar

Resources mentioned in this episode Rosanne Badowski book on Managing Up: https://myeacareer.com/resources/managing-up-how-to-forge-an-effective-relationship-with-those-above-you/ Episode 32 Build A Strategic Partnership With Your Executive https://myeacareer.com/podcasts/building-a-strategic-partnership-with-your-executive/ Episode 57 Five Tips To Help Executive Assistants Manage Up https://myeacareer.com/podcasts/five-tips-to-help-executive-assistants-manage-up/ Episode 64 Indispensable Skills - Managing Your Manager https://myeacareer.com/podcasts/indispensable-skills-managing-your-manager/ The correct link for the free download mentioned in last weeks episode (Episode 110) https://bit.ly/outputsnotactivity

Is your self-worth as an Executive Assistant driven by activity or output?  An output is something you do. An outcome is something that happens as a consequence of something that you do. This episode came about because so many EAs I have been training and coaching are struggling with the feeling that because they're not 'seen' working remotely they are not feeling as sure about the value they're delivering. EAs may not generate outcomes as a general rule but their output does. Getting clear on the connection between outputs and the outcome they're tied to is a valuable way of building confidence and self-worth but also articulating your value to your manager. Get the download for the episode at https://bit.ly/outputsnotactivity Secure your invitation to join the Empowered Assistant Collective when the doors open in early September by registering at bit.ly/empoweredea    

In this interview with Mike Van Vliet we discussed the important terminology that EAs need to understand and the various sources of information that provide insight into how projects are travelling. We also discussed the different project management methodologies that EAs may come across and how they differ.  Finally we talked through ways that EAs can support their manager and influence the project management process.   

In this week's episode Liz shares a couple of bits of news and also an article that might resonate with you exploring the topic of burnout.  You can find the blog post by Bonnie Low-Kramen here or cut and paste the URL: http://www.bonnielowkramen.com/2020/07/20/burning-out-from-wfm-and-what-do-you-do-about-it-now/ Join the list to hear when the Empowered Assistant Collective doors will open at: https://bit.ly/empoweredea You can listen to my fun episode featuring my daughter Kate here: https://beingindispensable.libsyn.com/podbombing-during-covid-19-a-bit-of-fun-with-kate-vv      

A solo episode ruminating on a blog post that I wrote about EAs adopting what I call a Slinky Mindset. Read the blog post here I've written another post about the way Slinky's can also get tangled up. For Executive Assistants it happens when they're trying to manage unrealistic expectations! Read the blog post here 

In this episode Liz is sharing the projects she's working on including a new membership for EAs called The Empowered Assistant Academy. Register your details so you can be the first to know when the doors open. https://bit.ly/empoweredea Find out more about the coaching, training and speaking we offer at My EA Career. 

Mentoring is one of the most valuable things you can undertake. In this episode Liz shares her advice for finding a mentor and the key elements that need to exist for it to be a worthwhile experience for both mentor and mentee.

I prescribe to the view that respect cannot be demanded, it must be earned. Thinking that you "deserve" respect is a path to unhappiness and frustration. Instead, I recommend taking a proactive approach to earning respect that is based on the elements of my Knowing Assistant Framework: - Knowing yourself - Knowing your Power Skills - Knowing your job - Knowing your boss - Knowing your organisation You can read more about the Knowing Assistant Framework on my website myeacareer.com In this episode I share 3 strategies for building respect that I've read about in a brilliant book by Peggy Vasquez "Not Just An Admin". I can highly recommend picking up a copy of this excellent personal development resource. I also mention Lois P. Frankel's book "Nice Girls Still Don't Get The Corner Office".

Executive Assistants that I coach and mentor struggle with the feeling of not being in control. What I find is that it's not just a case of 'too much work' or 'not enough support'. When we feel overwhelmed or frazzled there are both internal and external factors at work.  So I've created a workbook that steps you through identifying the inner and outer elements that are in play when you feel like you're really kicking goals (and when you're not). You can download it at bit.ly/fromfrazzledtoflow        

As you support your managers and colleagues, families and friends during Covid-19 it's important to support yourself. In particular, your immune system. Ange Sinclair, otherwise known as the Digestive Detective is a qualified naturopath and specialises in helping people improve their gut health which leads to improvements in other areas of wellbeing. Ange left the corporate world and pursued study to gain qualifications in Western Herbal Medicine, Nutritional Medicine, Naturopathy and Aromatherapy and runs a thriving health practice in Sydney, Australia. She understands the pain and discomfort that poor digestion can cause and in this episode she shares her top tips for the small things you can do that will support and supercharge your immune system. Ange has also provided a brilliant download that can be accessed here: https://mailchi.mp/digestivedetective.com.au/g6pjo6kfo0 Find out more about Ange at www.digestivedetective.com.au I loved speaking to Ange and found her advice practical and realistic. I hope you enjoy our chat.  

As I celebrate the milestone of making it to 100 episodes I am looking back at my most downloaded episodes and re-releasing them for those of you who are new to the podcast and haven't scrolled all the way back through the previous episodes available in your podcast listening app of choice. Episode 5 was all about the results of a LinkedIn survey I ran asking EAs what was the ONE word they wanted to show up as in their role/workplace....spoiler alert, indispensable was the top word! Listen in to hear what the other words were.  I also share in this episode the research and thinking of Amy Cuddy who has written a book on the topic of Presence, called...you guessed it, Presence. You can find Amy Cuddy's TED talk here if you're interested in learning more about her story.

A solo episode celebrating 100 episodes of the podcast. Celebrating you, the lovely listener. Celebrating me for sticking with this project and celebrating serendipity for the turn of events that guided me to the role of Executive Assistant and in turn inspired me to start a podcast in the first place. Thank you for listening and for all of your support for what I do. If you're interested in my book you can find details at www.lizvanvliet.com Orders within Australia can be made via the website and via Amazon for outside Australia. 

Linda Emslie escaped the corporate rat-race and embraced a new career as a Transformation and Wellbeing specialist running her business Lovlali and using Reiki and massage to help her clients manage high stress loads, chronic pain or illness and multiple responsibilities.  In this episode Linda shares some simple practises that will help you manage the stress and anxiety of the Covid-19 lockdown and virtual work environment and ensure that you are supporting your nervous system and doing the things that will help you stay well. Connect with Linda via her website www.lovlali.com 

In this solo episode I share with you the reasons behind my announcement that I am rebranding the business side of Being Indispensable under the banner My EA Career.  Learn more about my approach to Executive Assistant training and development at myeacareer.com  

Throughout her career, Michelle Broadbent has been the eyes and ears for intrapreneurs and entrepreneurs across an array of industries. She has helped business owners build and diversify, increase their profits and transform their lives. In other words she has been a Linchpin assistant delivering tangible business results. Her clients describe her as "calm, centred and utterly unflappable" and say she is "the engine room" in their business. Wow! She is absolutely the person people love having in their corner and whether you are working with an intrapreneur (ie someone inside a large organisation) or see yourself building your own Virtual Assistant business in the future support solopreneurs and entrepreneurs, you can learn something from listening to Michelle talk about what she does and how she does it.  To find out more about Michelle, go to her website https://www.michellebroadbent.com.au/ Connect with Michelle on Instagram at https://www.instagram.com/michbroadbent/ Connect with Michelle on LinkedIn at https://www.linkedin.com/in/michelle-broadbent-39b763122/ Learn more about Liz at https://myeacareer.com/

A bit of fun with my daughter who is self-isolating at home during her first year at university. She is sharing a home office with me and so has been listening to me conduct interviews and decided she needed to have her moment in the podcast limelight (it's been a long time coming). We hope you enjoy it x

For many of us the Covid-19 pandemic will mean the first time we're working from home. Presenting your best self online in whatever virtual setting you find yourself is important to managing the perception of your boss and co workers as well as other key stakeholders. This weeks episode is an interview with Kaye Ure from Styling Individuals. We cover Kaye's tops for setting up a physical environment to ensure you look professional on screen and she also shares tips for how to adjust your clothing and makeup for a virtual context. Kaye has an offer at the moment for individuals that want to work with her 1:1 to set themselves up for success. Contact her at [email protected] for more information. Connect with Kaye on Instagram as well to see how she works with clients and ensures they look great and feel confident.

In these times of volatility and uncertainty it can feel like we can't control anything. In this short episode I just wanted to encourage you that your mindset matters SO much right now. We can't control what is happening but we can control how we react to it. Remember, you are the boss of your own mind and looking after your own mental and physical health is something you can and should do. Sending you love and support during these trying times.

A solo episode where I share three techniques/tips that I find invaluable. I've chosen these three specifically because I use them all the time in my coaching They are techniques I use personally (really important because I believe in walking the talk and not recommending something that I haven’t used myself) All three of them will help you be more effective and show up differently in your interpersonal relationships at work and with your manager/s. Find out more about my coaching and training at my website www.beingindispensable.com Follow me on social at Lizveevee and Being Indispensable  

Welcome to 2020. In this road rambling* episode Liz explores how social media can leave us feeling overwhelmed amidst the onslaught of posts telling us that we need to have big plans and big ideas and if not, there's courses we can sign up for and people to show us how to get ourselves sorted.....but we don't need to jump on this bandwagon. Instead, we can set realistic expectations for how we might proceed in 2020 without setting ourselves up for any FOMO or letting comparison be the thief of joy. The reality is that for many Executive Assistants the pressures that were there when we logged out on Christmas Eve are still there and even worse when we come back after New Year and learning how to navigate this is more valuable to you. So, here's to 2020 and me helping you feel more effective and able to expand your circle of influence.  Oh and there's some rambling about where I'm at and what my priorities are right now and for 2020 (the word family gets mentioned quite a bit). *Road Rambling refers to the way this episode is recorded in the car, on the go so excuse the background engine noise!!!

Wishing all my listeners a safe and happy Christmas. This episode is a wrap up of my year. I hope you enjoy listening to it and look forward to bringing you more episodes of Being Indispensable in 2020.

Today's episode is all about why it’s essential to understand your manager’s preferred communication style. How to think about and evaluate this and some tools and resources to help you explore this area of knowledge for yourself.  Resources discussed in this episode: Being Indispensable Ep 32: Building A strategic partnership with your exec Being Indispensable Ep 48: How to interview your boss to clarify expectations Being Indispensable Ep 57: Five tips to help EA’s manage up Being Indispensable Ep 64: Indispensable Skills: Managing your manager HBR Article "Figure Out Your Manager's Communication Style" Office Dynamics Communications Style Quiz Fast Company article "These are 4 styles of communication that you need to know" Find out more about how I can tailor a training workshop for your company's needs at www.beingindispensable.com

The sixth in a series on POWER Skills for Indispensable Assistants. These are often called 'soft' skills but they are anything but soft.  I believe that you can be functionally competent and you can even be strategically competent and know who’s who in the zoo and understand the intangible power dynamics that operate in all organisations (both competencies are essential in my experience to being truly on your way to being perceived as indispensable). But if you soft skills are lacking or you're simply not investing in constantly developing them then you are missing the vital element that’s going to really allow you step into the space of being a truly indispensable assistant.  Resources discussed in this show: https://hbr.org/2015/12/assessment-whats-your-curiosity-profile https://hbr.org/2018/09/curiosity#the-business-case-for-curiosity Atomic Habits by James Clear Rising Strong by Brene Brown 

The fifth episode in a series about the essential POWER skills for Indispensable Assistants.  Recorded from my hotel room in Freemantle Western Australia where I've been presenting and sponsoring the 2019 Australian Institute of Office Professionals Conference.  Resources discussed today: Jonas Altman https://qz.com/work/1270483/management-today-requires-these-four-types-of-leadership/ Adam Grant TED talk: Are You A Giver Or A Taker https://www.tonyrobbins.com/career-business/are-you-a-leader-at-work/

AIOP 2019 National Conference - Liz has two tickets to giveaway. If you have the ability to get yourself to Freemantle, Western Australia then email [email protected]. Giveaway is for conference and workshop entry only it doesn't include travel and accomodation! Resources mentioned in this episode: http://www.oprah.com/own-super-soul-sunday/first-look-oprah-and-dr-edith-eva-eger https://www.dailymail.co.uk/femail/article-7470943/The-apologetic-phrase-women-stop-using-work-ban-vocab-now.html https://www.bustle.com/p/how-to-be-more-assertive-at-work-in-3-days-according-to-experts-18755104

Welcome to the third episode in my mini-series focused on POWER skills for indispensable assistants. This week the topic is Influencing Skills. Being able to get things done needs cannot be reliant on de facto positional authority that comes via who you support.  Instead I coach and train EA's and Office Professionals to build their personal and professional reputation capital and develop strategies that allow them to effectively influence. Resources discussed in this episode: https://www.inc.com/molly-reynolds/how-to-spot-visual-auditory-and-kinesthetic-learni.html https://www.drloisfrankel.com/  

The first episode in a series of episodes I'm doing on what I call Essential POWER Skills for Indispensable Assistants. Otherwise (and inadequately) described as 'soft' skills, these are the skills that differentiate you from the pack.  You can be functionally competent and great at the bread and butter aspects of your role (essential in my opinion). You can be totally across the strategic implications of things going on in the sphere of your manager and business unit. But if you are not developing and improving your POWER skills you will not be delivering the value and effectiveness that will help to catapult your manager to their next level of effectiveness and capability.  As the enabler of your manager, demonstrating and developing these POWER skills is vital and will position you as an Indispensable Assistant. Links to topics discussed: https://www.linkedin.com/pulse/20140716064410-14771168-do-you-have-conversations-or-yoursations/  https://www.nonviolentcommunication.com/pdf_files/4part_nvc_process.pdf https://www.franklincovey.com/the-7-habits.html  

This weeks episode is the first in a series of episodes that will focus on what Liz describes as POWER skills for Assistants. In this episode she outlines what are your POWER skills and why are they essential to being perceived as an indispensable assistant. Join her in the coming weeks as she brings out episodes focused on the POWER skills that you need to develop in order to differentiate yourself and be seen as relevant, effective and irreplaceable. Connect with Liz on Instagram, Facebook, Twitter and LinkedIn.

My philosophy is 'progress over perfection' and remembering to be kind to ourselves. But I'm also all about being self-aware and I came across this way of thinking about our mindset and how we 'show up' and I use it extensively in the face to face corporate training I deliver...so I wanted to share it with you my lovely podcast listener! Tools mentioned in this episode: https://youtu.be/fLqzYDZAqCI https://discoveryinaction.com.au/above-or-below-the-line-where-are-you/

Road rambling including audio of me narrowly avoiding random elderly driver in a Suffolk country lane!

Hot on the heels of Part One, here is Part Two of my interview with Lucy Brazier, CEO of Marcham Publishing, specialist  publishers  of  Executive  Secretary  Magazine  –  a  global  training magazine dedicated to the professional development needs of senior and aspiring administrative professionals  - Lucy works  with  the best trainers  of Executive Assistants  from  around the world to  deliver the most up to  date and current training in the market. Lucy just also happens to be a thought leader and subject matter expert on the EA/Administrative Assistant/Personal Assistant profession. It was a delight to interview her. One of the key discussion items was the upcoming Executive Secretary LIVE Sydney and Wellington events. In Part Two we also talk about the important initiatives that are happening at the World Administrator Summit and the 2020 event which is taking place in Wellington, New Zealand. To book your place at Executive Secretary LIVE Sydney, please go to  https://www.eventbrite.co.uk/e/executive-secretary-live-sydney-2019-tickets-48155712031?aff=SYDNEY2019 and enter the code SYDNEY2019 to receive a 30% discount. Connect with Lucy: [email protected] Visit the Executive Secretary website www.executivesecretary.com Information on World Administrator Summit http://www.worldadministratorssummit.com/https://mailchi.mp/executivesecretary/wasummitcommemorativesupplement http://executivesecretary.com/the-10th-world-administrators-summit/ http://executivesecretary.com/world-administrators-summit-2018/  

Thrilled to bring you Part One of my interview with Lucy Brazier, CEO of Marcham Publishing, specialist  publishers  of  Executive  Secretary  Magazine  –  a  global  training magazine dedicated to the professional development needs of senior and aspiring administrative professionals  - Lucy works  with  the best trainers  of Executive Assistants  from  around the world to  deliver the most up to  date and current training in the market. Lucy just also happens to be a thought leader and subject matter expert on the EA/Administrative Assistant/Personal Assistant profession. It was a delight to interview her. One of the key discussion items was the upcoming Executive Secretary LIVE Sydney and Wellington events. To book your place at Executive Secretary LIVE Sydney, please go to  https://www.eventbrite.co.uk/e/executive-secretary-live-sydney-2019-tickets-48155712031?aff=SYDNEY2019 and enter the code SYDNEY2019 to receive a 30% discount. Connect with Lucy: [email protected] Visit the Executive Secretary website executivesecretary.com  

Part Two of my interview with Andrea Clarke, author of Future Fit, How to Stay Relevant and Competitive in the Future of Work.  Find out more about Andrea and her company CareerCEO here: https://www.careerceo.com.au/ Download the first chapter of 'Future Fit' and order the book here: https://majorstreet.com.au/products/future-fit-br-i-small-by-andrea-clarke-i-small Connect with Andrea here: https://www.instagram.com/careerceo/ https://www.linkedin.com/company/careerceo/ https://www.facebook.com/careerceo

Part One of my interview with Andrea Clarke, author of Future Fit, How to Stay Relevant and Competitive in the Future of Work.  Find out more about Andrea and her company CareerCEO here: https://www.careerceo.com.au/ Download the first chapter of 'Future Fit' and order the book here: https://majorstreet.com.au/products/future-fit-br-i-small-by-andrea-clarke-i-small Connect with Andrea here: https://www.instagram.com/careerceo/ https://www.linkedin.com/company/careerceo/ https://www.facebook.com/careerceo Also discussed:  Carole Sae Yang who can be found here: https://www.carolsaeyang.com/

A reflection on an instance of what can only be described as male entitlement. Enjoy! Back to normal programming next week with Part 1 of my interview with Andrea Clarke, author of Future Fit and founder of CareerCEO. 

This episode is a book review focusing on Chapter 4 of Future Fit by Andrea Clarke. I think this is a must-read for you because I believe that what will allow you to adapt and navigate the change that is going to continue to come at you as Executive Assistants  is your 'power skills' or the human skills that Andrea outlines in the book. Functional competence (the stuff you can get done)and even strategic competence (your awareness of what and why stuff is happening in your team and the broader organisation) are not sufficient for Executive Assistants to be perceived as indispensable to their business leader and employers. It's the soft skill proficiency that's going to help you stand out and stand up. What I love about Chapter 4, Tapping Into Adaptability is that whilst Andrea lays out all the reasons why we must be able to adapt to change, she also reminds us to be kind to ourselves. Again, this is so aligned with my own advice to the people I coach and train. We are human beings, no human doings and reminding ourselves of this is a great way to start being kind to ourselves. Connect with Andrea at https://www.careerceo.com.au/ where you can find out more about her work and buy the book.

In this weeks "Being" episode Liz reflects on a comment that was made by a participant in a workshop she ran last week. The workshop was about equipping you with the words that describe the value you bring to your role as an Office Professional...in other words, your brand attributes. An audience member admitted that she found this challenging because it felt like self-promotion. In this episode Liz shares why self-promotion is something that you shouldn't fear and getting over your discomfort is vital for reaching a place where you can be given the affirmation that what you do does matter and it is valuable. That affirmation starts with you being able to talk about the value you bring. 

In this episode Liz shares the four step approach outlined by Kathi Elster and Katherine Crowley in their brilliant book "Working With You Is Killing Me" to disconnect yourself from the emotions of difficult situations and confrontations. This technique highlights why Emotional Intelligence as a blanket term actually consists of four parts and self awareness and self management are two that are bought into play in this technique and topic. Resources mentioned in the episode are: https://hbr.org/2017/12/how-to-control-your-emotions-during-a-difficult-conversation Daniel Goleman, author of Emotional Intelligence  

In last week's episode I mentioned Amy Morin and her books on mental strength. This week I'm riffing on an Instagram post where she mentioned five tips for believing that you're good enough and how I've applied these in my own life.  If you want to be the first to know when I'm opening the doors to my first online course to be delivered via Zoom then head on over to this link: http://bit.ly/indispensableme Follow Amy Morin: Instagram https://www.instagram.com/amymorinauthor/ Previous Episodes of mine mentioned in this episode are Episode #56 Episode #45  

I've created a new reading list on the 'resources' page of my website of books that I have read and found incredibly useful.  Go to www.beingindispensable.com/resources to find the list. I'd love to know what your favourite books for self development are...drop me an email or say hi on Instagram, Facebook, LinkedIn or Twitter!

Receive a 10% discount on the ticket price by entering the code vspeaker10 at checkout Follow this link to reach the website: http://bit.ly/virtualliz    

Listen to this episode to get the lowdown on what a SWOT analysis is and how it can be one more tool in your self development kitbag.  Stephen Covey was a huge proponent of self reflection and the simple two by two matrix of a SWOT analysis makes it perfect for getting a handle on your personal Strengths and Weaknesses and the Opportunities and Threats as they currently stand.  In my soon to be released course I will be taking students through a step by step guide to conducting your own personal SWOT. If this sounds like something you'd be interested in exploring and want to 'Know Your Self' then sign up to hear when the course is available to purchase. Click here to sign up to the email list.

A special episode dedicated to Kelly Exeter. If you would like to read Anthony Exeter's six rules of life go to this link: https://www.mamamia.com.au/anthony-exeter-rules-for-life/ Kelly has subsequently expanded on the original six and written this blog post also: https://kellyexeter.com.au/12-rules-for-life Kiss your loved ones and tell them you love them.

The day to day reality for Executive Assistants is that they are required to get stuff done with no formal authority to give them clout with the people that they need to engage in order to get that stuff done. Influencing without authority is what this is called. In this episode Liz outlines the six principles of influence that Dr. Robert Cialdini outlined in his ground breaking book Influence: The Psychology of Persuasion. Understanding how to adapt all or some of these principles is something that Knowing Assistants invest the time to do. You may never read this book cover to cover but understanding what he means by each of them can help you think about the way you can influence people to move them in the direction you want them to go.  I hope this episode is helpful.

A short and sweet episode this week recounting my experience at a coffee meeting yesterday to give you some insight into what it's like trying to look professional whilst doing a fair imitation of the melting Wicked Witch of the West "I'm melting"!

This weeks Being Indispensable episode is a tutorial on how to create a shadow organizational diagram as outlined by Jo Miller, an executive  coach and trainer based in the USA.  Executive Assistants who invest the time to improve their awareness and appreciation of the apparent and hidden power dynamics that operate within their organisation will be able to show up more effectively because of this strategic awareness. Knowledge is the first step to developing a plan for how to manage and cultivate relationships that help you get things done. You can download a copy of the worksheet for this episode at http://bit.ly/shadoworgmap or click here.    Find out more about Jo and BeLeaderly here: https://jomiller.net/ or https://beleaderly.com/  

Look I made a rhyme...'getting up to speed in 2019'. Today's episode is a long time coming. I've been on a hiatus from the podcast due to family 'stuff'. I'm excited to be back though and hope at least some listeners have hung around long enough to see this episode drop into their podcatcher! Yes, it might be February but in our house January was all about being present and available over the school holidays so although my happy new year might be a bit late the sentiment is still there. HAPPY NEW YEAR to you and yours and I hope the coming year brings you many good things personally and professionally. In this episode I share what I've been up to on the family front that's got in the way of podcasting and I share my plans for a content rich 2019 for my wonderful community of listeners. Thanks for putting me in your ears and I look forward to providing you with insight and information during 2019. If you haven't already, get on over and connect with me on Instagram, LinkedIn or Facebook.     

In this episode Liz takes you through a play by play from one of her recent coaching engagements. In this situation the Executive Assistant was literally days away from resigning from her role. The communication with her manager was in such a bad state and her morale was so low that she felt quite hopeless. As a result of implementing the advice Liz gave her in their coaching sessions she was able to turn around the situation and establish a new framework for communication that has allowed the relationship to go from strength to strength. The downside of coaching Executive Assistants is that the situations and circumstances are highly confidential so unfortunately the particular assistant cannot participate in this interview. However, you can rest assured that every step outlined in this episode occurred and the results are as reported. Outstanding for the EA and for the manager. I'd love to meet you...please connect with me Instagram, LinkedIn or Facebook

A check in episode sharing how 2018 is tracking for Liz on the family front. Hope your 2018 is going swimmingly! I'd love to meet you...please connect with me Instagram, Linked In or Facebook

Melba Duncan says the value of an EA or Administrative Assistant is managing things your boss doesn't even know you're doing. But if they don't know you're doing these things then how can you be valued for them and how can you be paid and promoted for doing them. My advice is to get clear on what those things are, those things that make up the part of your iceberg that is below the surface and use this knowledge to create your brand value statement and build out your case for making sure you get that next pay rise!  To register your interest in my upcoming Indispensable You online course, visit http://bit.ly/indispensableme

A 'road rambling' episode ruminating on how much it means to have the support of listeners like Susan J and how I thank the universe that starting my podcast has meant meeting people like her. I share the lesson from overcoming inferiority and reaching out to Lucy Brazier has brought such unexpected generosity and how excited I am to be attending this weekends Executive Secretary Live in Sydney. Finally I share an anecdote that demonstrates that by treating others as you would like to be treated can mean good things happen for you...don't give up on the universe, good karma still flows:)  

Being Indispensable is celebrating its two year anniversary and to help plan ahead I've created a listener survey. If you could spare a few minutes I'd love to have you complete it. http://bit.ly/twoyearsurvey Executive Secretary LIVE is coming to Sydney for the first time in July and I've negotiated a 10% discount off the conference price for listeners of Being Indispensable. Get all the details and use the code INDISPENSABLE18 to claim your discount http://bit.ly/lizatlive Finally, I'm working on my first online course and if you'd like to be the first to know when it launches make sure to register your details via this link http://bit.ly/indispensableme Thanks for being an important part of my journey in the last two years!  Liz

Today's episode is sharing two tips from a recent keynote presentation I did in Sydney for Office Professionals Day.  Firstly, how thinking like a Sales Person can help you shift your minset... - It’s not their responsibility to buy, it’s your responsibility to sell - You may not want to sell but you that’s what you’re doing - You need to to sell your ideas, your requests, your issues, yourself! How if you can adopt this mindset and channel your inner sales person you will be more effective My advice is to sell what you can sell, make peace with what you can’t Secondly, try saying YES in order to say no! Your sole purpose is to support your manager or managers. Sometimes they will come to your desk when you are busy handling something already assigned and it’s easy to feel you are being interrupted. Yes. You are. But that is your job. Never underestimate the power of “yes” in your thoughts, attitudes and the first word you speak to others. Helps you be perceived as a positive, can-do person. Tip = when someone approaches and interrupts you internally smile and think “yes”. The internal “yes” changes our thought patterns, attitudes, ‘tell’ facial expressions and posture. It’s an old sales technique - never respond with a ‘no’. Instead if something is asked of you say something like “Let’s discuss what I can do” or “Yes, I would love to do that. Here’s what I can do”.  

Super excited to announce that I have a book coming out later this year. Yes, I will be able to officially call myself an author!!! With a working title 'Getting Home From Breast Cancerville (is the hardest bit)' my book is about the complexity and uncertainty of recovering from treatment and accepting that life will never be as it was before Breast Cancer. In writing my own story I have tried to convey the way everyone thinks that when your treatment ends, the worst is behind you. The truth is, the hardest bit is yet to come. If you have Breast Cancer, I have tried to show you what you need to be prepared for once your treatment ends. If you're supporting a friend with Breast Cancer, I try to show you where they will need your greatest support.  If you would like to stay updated on the release date and where to buy it, I've created a link for you to sign up to the mailing list. Click here http://eepurl.com/ds2Z85 It's a book that's taken me four years to write because there's been times where delving into the material has been just too hard. But it's done! My manuscript is now finished and with an editor to whip it into shape. I know there will be more work but it's on it's way to publication.  

This week’s episode is my five starter tips for approaching the topic of Managing Up. Managing Up can also be described as managing by influence. It’s a topic that goes right to the heart of what it means to be effective as an Exec Assistant and it’s one of the biggest challenges that assistants grapple with when they’re building a relationship with their manager. It begins with coming at your manager with a sense of curiosity. I love the quote “Seek first to understand”, it’s the heading of Chapter Five in Stephen Covey’s book “The Seven Habits Of Highly Effective People” The better you understand your manager, the easier your life will be, and the more successful you will be Tip #1 - Understand their priorities Tip #2 - Keep these priorities front of mind and link back to them when you’re communicating with them Tip #3 - Be genuinely committed to helping your boss be the best version of themselves Tip #4 - Take things away from them that make sense Tip #5 - Pick your moment #48 ‘How to interview your boss to clarify expectations and perceptions’ Read my LinkedIn article on asking better questions https://www.linkedin.com/pulse/five-ways-ask-better-questions-liz-van-vliet/ If you are Sydney based I’d love to see you at the AIOP event celebrating Office Professionals Day on May 4th. If you are listening from elsewhere in the world I’m also speaking on the topic of Managing Up as part of the Practically Perfect PA Virtual Summit 2018. Information available here.

Continuing on the theme of 'being' in this episode Liz shares how in pursuit of her 2018 word 'Strengthen' she has engaged a personal trainer and has noticed her internal flight reflex kicking in!  Instead of coming down hard on herself, Liz shares how being kind to yourself is the order of the day. Progress over perfection people, that's what we want to focus on!

In this episode Liz outlines techniques that she teaches in her workshops that focus on taking a step by step approach to preparing for and engaging in difficult conversations. A bonus download is available here. Connect with Liz on Instagram, Linked In or Facebook

The first episode about the 'being' part of Being Indispensable for 2018. Recorded on one of my walks it's all about how I've turned a corner in the injury department and am on the road to more strength and stamina after a challenging year on the health front in 2017.

 According to the World Economic Forum there are 10 skills that will be vital for us to possess from 2020 and beyond. Funnily enough these are 10 skills that happen to be fundamental to your success as an Executive Assistant today and if you master them will help you stay at the front of the pack going forward. I first read about these skills in a great article by Vivien Luu.  You can find the article here. I've also created a one-page downloadable PDF of the ten skills identified in the World Economic Forum Future of Jobs Report. Click here to download your copy now!

As some wise person once said, a change is as good as a holiday. Well I've had a holiday and am finally getting back to work so it's now time for some changes.  I'm starting a new format for the show commencing with my next episode #53. I'm a strong believer that you can't 'show up' at work or in life if you're not taking care of your wellBEING. I'm also a huge exponent of the thinking that we are 'human beings not human doings' as Wayne Dyer so eloquently put it. This has been an area of huge significance for me in the years post my Breast Cancer diagnosis and treatment and I feel that it's been a strong theme in the podcast episodes and talks I've done since launching Being Indispensable in mid 2016.  My belief that being perceived as indispensable or a linchpin employee as Seth Godin describes it needs to be driven by three things: Knowing yourself - what are your strengths and weaknesses, what do you need to work on improving to be perceived as a linchpin as well as what you need to be a human being. What is working for you at any given time in the area of your wellbeing and what isn't...and what do you need to do about it! Knowing your boss - what drives them, what are their values and beliefs and what are their priorities. How can you better assist them, add value to them and really be perceived as a strategic partner.  Knowing your organisation - do you really understand what the company or business you work for is all about. Where have they come from and where are they going.  So going forward I will be producing episodes based on these two aspects of us as working people - human beings and aspiring linchpins. I will alternate between a 'BEING' related episode and an 'INDISPENSABLE' related episode.  I look forward to having you along for the ride. 

A belated wrap-up of 2017 focusing on my words for the year - Move, Consider & Consistency and how I score myself against delivering on their promise. I'm also including a bonus for this episode which is my 2017 reading list. Business books I consumed plus a list of those I 'dipped' into but didn't get quite through.  Click here to download the booklist and get reading. I love your feedback so please connect with me and let me know what books you read in 2017 that were of use professionally.  

Fifty episodes is a momentous milestone in the world of podcasting. Most podcasts don't make it to double digits let alone a half century. This episode is a road rambling celebrating the special people that have made Being Indispensable something that has been worth continuing with. From my husband and daughters to the many Executive Assistants that have kindly expressed their appreciation for my efforts in bringing this podcast to the world. 25,000 plus episodes have been downloaded and I can't wait to bring many more episodes to you celebrating the contribution of Executive Assistants and continuing to advocate for greater recognition for those outstanding exponents of the profession that are amongst you.

Today's episode is a road rambling sharing some of the points I presented to an audience of Executive Assistants at a conference in Sydney run by Intrepid Minds. The topic was negotiating skills and strategies.  It's common for people to think about negotiation as it applies to the job hunt process. Negotiating salary and benefits or alternatively negotiating salary increases or role changes with your employer.  We also negotiate with co workers and peers about the distribution of tasks, due dates, deadlines, needing something from someone else so we can get something done…this takes communication skills and an ability to negotiate and engage in crucial conversations. In this episode I share the thinking and research of Margaret Neale from Stanford University who encourages us to think about negotiation as a process and that the goal is not to get a deal, it's to get a good deal.  Four steps to achieving a successful negotiation: Assess - is it worth it Prepare - know yourself, know the other person Ask - engage Package - start with the results/benefits you can deliver Take a communal approach - works better for women I also share some other tips including not thinking of negotiating as a one-discussion or one-conversation exercise. It may take multiple conversations to get a good deal or the best outcome and you need to stay in dialogue with the other party.  The use of silence and leaving space for the other party to fill is something I've shared before and it's useful when negotiating to be aware of the power of silence. Finally I discuss the concept of BATNA or your best alternative to a negotiated agreement. In other words what is your fall back position, your next best outcome? Hope you enjoy the episode. Here's some further reading: 10 Tips to Negotiate Like a Boss https://www.entrepreneur.com/article/283625 Lean In movement http://leanin.org https://cdn-media.leanin.org/edu/Negotiation_Primer_WiW_2017.pdf How to Negotiate with Someone More Powerful than You https://hbr.org/2014/06/how-to-negotiate-with-someone-more-powerful-than-you

A key area for festering mistrust and misunderstanding between Executive Assistants and their manager is around expectations and perceptions. Failing to communicate on these topics leads to frustration on the part of both of you. It may be hard for you to broach this subject and it may be equally hard for your boss to give you honest feedback but it is something both of you need to approach with a growth mindset. This initiative falls under the broader topic of 'Know Your Boss' which Liz will be exploring in further episodes. 

Hallie Warner is the Chief of Staff for Adam Hergenrother.  For the last seven years Hallie has been Adams right hand person. She epitomises the word linchpin and definitely fits the image of an indispensable assistant.  Hallie has cultivated a true partnership with Adam and in this episode she shares what it has taken to reach this point and some of her learnings along the way. We discuss how she is currently looking for opportunities to stretch herself in order to develop and how she is pushing herself outside her comfort zone by speaking to me. Hallie says “The best way to grow, and the best way to learn is by teaching”. Find out more about Hallie's Lead & Assist Webinar Series: bit.ly/AHTOLEAD http://www.hergenrotherenterprises.com/about/hallie-warner/ Adam’s post referencing his relationship with Hallie: https://herglife.com/2016/04/28/5-ways-to-create-a-strategic-partnership-with-your-executive-assistant/ Keller Williams referenced approach to hiring an EA: http://activerain.com/blogsview/3394249/four-tips-for-hiring-a-world-class-executive-assistant   Hallie's Blog - www.leadandassist.com Connect with Hallie: LinkedIn - www.linkedin.com/in/halliewarner Facebook - www.facebook.com/hallieswarner Instagram - @halliewarner

Today's podcast guest is Roxanne Calder, Managing Director of boutique office support recruitment firm EST10 based in Sydney, Australia. Roxanne has been a previous guest on Being Indispensable. Listen to Episode #22 to hear all about EST10 and Roxanne's passion for Office Support professionals. In this episode we discuss the annual Salary Guide produced by EST10 and talk about the 2017/18 guide which has just been released. It contains some excellent insights into the 'state of play' in the office support market here in Sydney and also includes fabulous insights from Roxanne with respect to the talent shortage that currently prevails and how employers need to go beyond their preconceived requirements. It's all about seeing unicorns instead of rhinos. Click here to download your copy of the EST10 2017/18 Salary Guide. Click here to contact EST10 in Sydney to request a hardcopy of the 2017/18 Salary Guide or discuss other topics.

We all know the benefits for team and personal morale of giving positive feedback. The weird thing is that when we are on the receiving end we can often be guilt of reading it, feeling momentarily happy and validated and then moving on and never looking at it again. In this episode, Liz shares why it makes such good sense to create a filing system or a repository for positive feedback you receive, whatever form it comes in. Because Liz is an Evernote tragic, this is her platform of choice for filing such feedback. In Episode 45 she shares how she does it and why. A clue is in Episode 44 where her ongoing struggle with the dreaded imposter syndrome is discussed.  

Liz opens up about how anxiety and confidence issues have got in the way of her bringing regular episodes out.  This is an issue Liz has fought on an ongoing basis, in Episode 8 she discussed feeling like an imposter.  

This week is Part 2 of my two-part Road Rambling. It's a wrap-up of what was an excellent EA Leadership Summit 2017 run by The Growth Faculty. In the episode I share my thoughts on why our bosses need to see that we're human (in my opinion) and how it doesn't help us to appear infallible and how Libby Moore's presentation demonstrated why no one ever got promoted for being the best at Excel or Powerpoint!! Email me to say hello or let me know topics you would like me to cover in future episodes. [email protected] or connect with me on Facebook, Instagram, Twitter and LinkedIn of course.

This week is Part 1 of my two-part Road Rambling. It's a wrap-up of what was an excellent EA Leadership Summit 2017 run by The Growth Faculty as well as an overview of the content I will be sharing on the 30th August 2017 when I present 2 X 45 minute sessions at the Office Professionals Workshop in Adelaide. This event is being run by Catherine Middleton (that would be the other Catherine Middleton, not the Duchess of Cambridge) of Office Dynamics Adelaide fame. Tickets are still available and I would love love love to see you there if you are a 'Radelaide' Executive Assistant or Office Professional. http://officedynamicsadelaide.com.au/office-professionals-workshop-program/ In next weeks episode I will share some of my key takeaways from the EA Leadership Summit 2017. Email me to say hello or let me know topics you would like me to cover in future episodes. [email protected] or connect with me on Facebook, Instagram, Twitter and LinkedIn of course.  

In this episode Liz explains her recent podcasting hiatus and shares the reasons why her break has been so fulfilling. Liz is also looking forward to attending the EA Leadership Summit in her capacity as a member of the Advisory Panel and presenting at the Office Professionals Workshop in Adelaide on the topic of knowing yourself, knowing your boss and knowing your job.  EA Leadership Summit - Sydney, Wednesday 9th August tickets still available here Office Professionals Workshop - Adelaide, Wed 30th August, tickets available here

Episode #40 of Being Indispensable shines a light on two Executive Assistants (or Administrative Assistants as they are known in the USA) who work at Nvidia in Santa Clara, California. The company description on Wikipedia summarises them as follows: Nvidia Corporation is an American technology company based in Santa Clara, California. It designs graphics processing units for the gaming and professional markets, as well as system on a chip units for the mobile computing and automotive market. In simple language, they have designed a really fast chip that until recently was well know amongst gamers because of it's speed. With the increasing requirement for faster processing in enterprise computing as well as the wave of Artificial Intelligence that is building, they are gaining interest and attention for the potential the chips have in these areas. In the same way as we used to think of "Intel Inside" for personal computing, it's now becoming "Nvidia Inside" in the enterprise space. Carla Dutra and Cid Dias are two of many Administrative Assistants at Nvidia. They kindly agreed to speak to me during their lunch hour and in the interviews they share how they came to Nvidia, who they support and some of the reality of their day to day role.  The gold in these conversations is that Carla and Cid epitomise the concept of the EA or AA as brand ambassador. Their genuine enthusiasm for their role and the organisation, their warmth and generosity made a wonderful impression on me and this typifies how they show up in their roles. This is one of the values that Executive Assistants bring to their organisation. They are often the first impression of the company and the interaction they have with people has the power to make or break a person's perception of their company. All credit goes to these two ladies for the way they conduct themselves and for demonstrating this essential trait of indispensable assistants.  For more information on the Executive Assistant as ambassador read this post from Office Dynamics website. Carla and Cid are both on LinkedIn.    

One thing I find really unfortunate about the realm of Executive Assistant forums is the way there seems to be a tacit acceptance that it's okay to judge each other. As someone who has come to focus on this profession having experienced the world of Selling professionals and Marketing professionals it's something I find quite curious. I've noticed that it seems normal for experts in the profession to jump on their soap box and tell EA's how they should and shouldn't behave.  In this weeks minisode, I ruminate on why it's important to consider that we can never really know what is going on for other people and how being kind should be the first response, no matter how hard that might be at times.  

Staying calm under pressure is an important skill for Indispensable assistants to focus on. In Episode 38 Liz shares what it means to be unflappable, why it matters and three techniques to focus on that will help you project an aura of calm when in reality you might be feeling anything but.  Appearing to be unflappable requires us to control our primitive responses to stress and be less reactive. Having these three techniques in your kit bag will empower you to have control over your body language, your voice and your own internal responses to stressful situations. Links to research & articles discussed in the episode: 7 Ways Leaders Maintain Their Composure In Difficult Times Use Neuroscience To Remain Calm Under Pressure Controlling Your Body Language In Stressful Situations https://hbr.org/2014/11/how-to-handle-stress-in-the-moment Listen to Art of Charm episode to get more tips on how to control your voice The head/heart/gut approach The Focused Leader - HBR Article Being Indispensable Episode 5 - Amy Cuddy research Being Indispensable Episode 14 - Practising mindfulness  I'd love to hear your feedback on these techniques and how you stay calm under pressure. Email your feedback to [email protected] or connect with me on Facebook, Instagram, Twitter and LinkedIn of course.  

Episode 37 is the final episode in my miniseries devoted to helping you get your C-suite leader on the social media bandwagon. In this episode I discuss the elephant in the room - the fact that becoming your executives social media manager involves taking on additional workload which no doubt is the last thing you need as an Executive Assistant. This fact hasn't escaped me and I'm loathe to be the cause of my listeners having something else to stress about. That being said, helping your executive get more engaged on LinkedIn is something that makes sense for a number of reasons (as I've discussed in Episode #34). In this final episode I attempt to help you get a handle on the benefits for you personally...because much as I love to help you position yourself as proactive and strategic (and of course be seen as an essential element in your bosses life), the reality is that there's got to be some sort of WIFM factor for you.  Hope you enjoy this final episode. Next week I promise not to even utter the words "LinkedIn" or "Social". Please visit www.beingindispensable.com/episodes to find the link to the spreadsheet template discussed in the episode. Email your feedback to [email protected] or connect with me on Facebook, Instagram, Twitter and LinkedIn of course.

Part 3 of my series on how to help your C-Suite leader engage in social media, specifically LinkedIn. In this episode I outline a 5 step process of monitoring and observing the engagement of a targeted number of individuals and companies on LinkedIn. This data will inform the future planning for tactical engagement on LinkedIn.  By tracking these identified individuals and companies over a finite period of time, Executive Assistants will be building their own knowledge of the world their manager operates in as well as collecting information that will be invaluable in helping progress the conversation around how the executive can and should be actively engaging on LinkedIn. This is classic 'red box' activity for Executive Assistants. It's all about thinking strategically and being proactive in support of your C-Suite leader. Please visit www.beingindispensable.com/episodes to find the link to the spreadsheet template discussed in the episode. Email your feedback to [email protected] or connect with me on Facebook, Instagram, Twitter and LinkedIn of course.  

Part 2 in my ongoing series on Helping Your Executive Get Social - being strategic and proactive in managing your business leaders social media engagement. 

Episode 34 of Being Indispensable is the first of two episodes that focus on the way engaging in social media can be a great way of demonstrating how proactive, strategic and indispensable they can be. In the first episode Liz explains the benefits that Executives can gain if they harness the power of social media. The idea for these two episodes came from a post on LinkedIn written by Liz. People now spend more time using social media than they do watching television and social media engagement is a top priority for most organisations today. Getting your Executive to understand why they need to make social media engagement a priority is something that is top of mind for indispensable assistants. In Episode 34 it’s all about the WHY. Episode 35 will discuss the HOW with advice and practical tips to help put in place systems and processes that will enable Executives to start moving towards regular and consistent social media engagement. Articles mentioned in today’s episode: https://www.fastcompany.com/3056970/yes-even-ceos-need-to-use-social-media-and-do-it-well http://www.cnbc.com/2017/04/13/the-surprising-reason-why-ceos-should-be-social-media-savvy.html https://www.inc.com/john-rampton/10-ways-to-participate-in-social-media-strategy-as-ceo.html   Connect with Liz on LinkedIn, Instagram or Facebook

2017 is a quarter complete and it's time to get an update on how Liz is tracking with her 'Words of 2017' as well as a Health & Wellness update. This part can be summarised as 'I'm Not Burying My Head In The Sand, I'm  Just Running The Other Way'. Liz shares the sneaky ways the urge to flee continues to make itself known & how she is channeling her inner Emu.  For a solo episode it's ended up being just over 30 minutes which only proves that Liz can truly talk about herself with no trouble at all!

Creating a strategic partnership with your C-Suite Executive is a topic of much discussion amongst Executive Assistants and educators in the profession. What is required to achieve this is something Liz discussed in a recent LinkedIn post. In this solo episode she shares the feedback she has received on the post and expands on the topic discussing how vital it is for the partnership to be a win/win situation for Executive Assistant and Executive. PS If you know a friend who would enjoy the podcast I'd love it if you could tell them about it! LinkedIn Post "The Executive Assistant As Strategic Partner" can be found here HBR Article "What Executive Assistants Know About Managing Up", Melba Duncan discusses the Strategic Partnership can be found here Mana defined can be found here LinkedIn Post "The Game Has Changed. Have YOU" by Phoenix Normand can be found here   

Coming to you from a park bench in downtown Palo Alto, California. More a garden ramble than a road ramble, Liz explains the purpose of her trip to the USA and how it's been a trip she's been looking forward to making ever since finishing Breast Cancer treatment. Enjoy a giggle as she recounts how in the pursuit of an interview with an indispensable assistant she goes from outwardly cool, calm and collected to a hot and sweaty mess. Check out photos of Palo Alto on the Being Indispensable Facebook Page or on Instagram (@beingindispensable). Make sure to Subscribe to Being Indispensable so you don't miss out on future episodes!

In Part 2 of my interview with Sue McComasky we discuss her role as National President of the Australian Institute of Office Professionals (AIOP) and why she is so passionate about what the mission of the organisation. AIOP is an organisation run by volunteers and it seeks to provide: Professional Development opportunities for members Networking opportunities for members Access to an online network of like-minded professionals Enhancement of the profession and the ability to use postnominals AIOP is the only national professional body for office professionals in Australia and has been in existence officially since 1963 but it's roots were formed in the 1950's when 12 secretaries sat for and passed what was then known as the Commonwealth Secretarial Examination. As the only organisation for Executive Assistants that is run by members, for members it has the best interests of members at it's heart and is ably led by Sue and her committee. You can find more info on AIOP and membership information on their website   

Sue McComasky is an indispensable Executive Assistant who is passionate about her role and the Business Leaders she supports. The intention of Being Indispensable has always involved providing a platform for Executive Assistants to be given the recognition for the amazing contribution they make to their respective organisations. In Part 1 (Episode #29) of our interview, Sue talks about her role and her relationships with the CEO’s she has supported. Sue speaks with such humility but she is clearly highly valued as an Executive Assistant and she is a great ambassador for her organisation, GHD Australia.   In Part 2 (Episode #30) of our interview we discuss Sue’s role as National President of the Australian Institute of Office Professionals (AIOP) which is over 50 years old and is the only membership group in Australia which exists simply to support and educate office professionals. AIOP is a not-for-profit association that channels all money raised back into providing networking and education opportunities for members. AIOP recently underwent a complete rebrand and as a volunteer-run organisation it was a delight to be able to give Sue the opportunity to discuss the vision, mission and goals of AIOP and why it is a membership that Executive Assistants will benefit from. Sue can be reached via AIOP and her LinkedIn profile is here

This week's solo episode is all about passion. Indispensable Executive Assistants demonstrate passion. They are passionate about their role, about their organisation and about the executive they support. It sets them apart from mediocre EA’s and it’s something that may require a mindset shift. One of the ways that you can demonstrate passion is being able to passionately articulate your business leaders’ raison d’etre, their reason for being. This is effectively an ‘elevator pitch’, something that entrepreneurs and salespeople are well known for having. It’s a way of demonstrating that you are operating in that managerial mindset that Adam Fidler talks about. One way of doing this is to use a modified version of Daniel Priestley's SOCIAL PITCH: “Name, Same, Claim to fame, Goal to Game” NAME - You and your position, name and your company name SAME - What are you the same as, industry category (what would I google if I was trying to find you) CLAIM TO FAME - something that makes your boss interesting to work for.  It’s talking to why they are an interesting person to work for and demonstrating that GOAL TO GAME - What's the short to goal that your boss is currently pursuing, what the big picture objective that they are working towards.  Can you put words around the GOAL TO GAME section? If not, you need to take steps to actually understand what you executive’s reason for being is. Another opportunity to initiate a conversation with them, to show them that you are a red box thinker and that you are thinking in that managerial mindset.  Should be able to get this out in around 30 seconds. Will need to practice it, fine tune it. Key Person of Influence by Daniel Priestley

In Part 2 of my interview Liz shares some initial results from her Survey of C-Suite Executives where she has been investigating how elements of Adam's EA Manifesto resonate with executives and their experience working with EA's. The results to do date reinforce that assistant's currently are not generally viewed as behaving strategically and operating with the 'managerial mindset' that Adam encourages. However, the results of the survey clearly show that executives want their EA's to demonstrate leadership traits.  Adam also shares a simple mindset hack to remind EA's to think as a manager and he also discusses how it is up to EA's to help their boss see them in a different light, as more 'Red Box' than 'Black box'. Links to Connect with Adam and read about his thinking around the EA role: PA Life Interview Connect with Adam Fidler on LinkedIn Adam Fidler Academy website Adam Fidler’s “What I am” EA manifesto A clip of Sophie Ellis-Bextor “Murder On The Dancefloor” is also included in this episode because it's fun and as discussed Liz loves Adam's dance floor metaphor for encouraging EA's to get out of the weeds!

In my interview with Adam we discuss his belief that Executive Assistants must take charge of their professional destiny because if they fail to do so, they risk others stepping in to influence it that do not understand the role and the true value that Executive Assistants can offer organisations and individual leaders. The overarching theme of Adam’s work is about encouraging and enabling EA’s to align their behaviours with what is expected of a mid level manager and the sorts of EQ skills that are focused on in leadership development. He has a higher vision for the role which he articulates in his EA manifesto but rather than this vision being some sort of airy fairy, non-specific ideal he advocates for it being based on a proven foundation of skills development.   I’m already calling out that I’m going to have Adam back on the podcast for us to debate the word ‘indispensable’ as you will hear that he’s not a fan of it. I actually think he and I are in agreement and that it’s about not striving for something you can never achieve, because as we’ve discussed, we’re all dispensable. Anyway…   Top takeaways from interview with Adam   Credibility is achieved through getting the job done, being professional and being qualified - therefore EA’s need to choose high calibre events to attend that will reflect well on them and be seen as an effective use of their time. Focus on what you need to do to be seen as more ‘managerial’, more professional in your role. That means looking closely at what activities and tasks you are spending your time on and look at identifying how you can develop into more red box activities. Aligned with this is spending time in ‘boss mode’ as opposed to ‘pa mode’. Thinking proactively, using initiative, having a growth mindset and asking less for permission and more for confirmation or correction. Boss Mode is about understanding your leaders’ objectives and priorities as well as the organisations and thinking strategically about how you can advance those without being given explicit instruction. This is where Adam’s metaphor of moving up from the dancefloor is so powerful… I love this metaphor, I keep humming Sophie Ellis-Bextor’s song “Murder on the Dancefloor” (link to Youtube clip in the Shownotes for those of you that don’t know it) Finally Adam acknowledges that there will always be a place for black box activities, he says these are the bread and butter tasks of EA’s but the reality is that no one ever got promoted for being great with Excel or Powerpoint. You may need to help your boss see your value in doing ‘red box’ activities but once they’ve experienced the benefits they will be converts. Saving your boss time makes you a huge asset but it requires you to act and work independently.     PA Life Interview Connect with Adam Fidler on LinkedIn Adam Fidler Academy website Sophie Ellis-Bextor “Murder On The Dancefloor” Adam Fidler’s “What I am” EA manifesto

Liz has developed a 5 step process to identifying the skills, values and behaviours that will make you an indispensable Assistant to your business leader. Step 1 is to conduct a personal skills audit. In this episode, the first in a five part series to be released over coming weeks, Liz outlines two different approaches to conduct a personal skills audit. Liz also discusses how the results of this exercise will form the basis for Step 3 which is to identify what indispensable looks like to your business leader and how Adam Fidler’s Executive Assistant ‘manifesto’ which he formulated through his coaching and training work with EA’s may serve as a useful conversation starter.  Resources discussed in this episode '5 Steps To Being Indispensable' Factsheet - download on the website www.beingindispensable.com Adam Fidler Executive Assistant role description Vickie Evan’s Tech Savvy Assistant diagrams Tools like MBTI, Strengthfinder and the DISC profile are also valuable to helping you ‘flesh’ out the total picture of what you bring to your role. Learn more about these tools via the links: Myers Briggs Online Strengthfinder 2.0 DISC Profile

A solo episode sharing an aha moment that Liz has experienced in the process of developing a new intro for the podcast. It’s a short 15 minute episode this week ruminating on the confidence that comes from realising that in order to be an advocate and influencer in the Executive Assistant space she doesn't need to have been the ‘best’ Executive Assistant that has ever done the role. That it's legitimate and perfectly okay to be passionate about giving a voice to those who are the ‘best’ and that by doing so her role as an influencer of the values and behaviours that make an EA indispensable is valid and useful. Podcast mentioned (Glen Carlson interviewed on Business Addicts) can be found here  

Sonia Petersen has over 15 year's experience as an Executive Assistant working with successful leaders within the construction industry. She is passionate about operations and driving efficiency and really enjoys the collaborative nature of the Executive Assistant role. Amongst her fellow EA’s she is known for her dedication to support and inspire others which she has done by informally mentoring and coaching other Executive Assistants. This is such a passion for her that she has recently began a side hustle business offering individual and group coaching around Wellbeing at Work. Sonia truly believes that if we focus on our wellbeing we will see improvements not just in our health but also in our ability to build relationships as well as increased productivity and even greater success. For those of us that are working on being indispensable these outcomes are what we’re looking for. As I have shared with you, when your wellbeing and wellness is challenged everything else is affected and your ability to show up as indispensable is compromised...and we don’t want that! As Sonia describes on her website “My goal is to create a movement for Executive Assistants and Corporate Women to be respected and recognised, to be united and empowered in what we do as a profession” Key Takeaways from our discussion: Importance of understanding your Exec’s temperament Needs to be aligned and working as a team (like a marriage) Trusting yourself, being able to back yourself up ‘You are the right hand man to the boss’ Being the ears and eyes of the company Dowload a free copy of Sonia's eBook 'Unstick The Stuck' A Woman's Guide to Finding Career Clarity, Creating a Life You Love and Taking Care of Your Well-being' at soniapetersen.com.au

As Founder and Managing Director of leading boutique office support recruitment company EST10, Roxanne Calder brings a fresh approach to the table. Roxanne established EST10 in 2010 and from the launch of the company has sought to differentiate EST10 from other recruiters through the way they engage with employers and candidates with integrity and demonstrating through their actions passion and a commitment to finding the very best talent. In fact over 80% of EST10s business comes from referrals and repeat business. I was keen to interview Roxanne because I admire the way EST10 puts their money where their mouth is in the way they support the EA profession through their marketing activities including an annual EA of the year award and their sponsorship of development opportunities for EAs such as the EA Leadership Forum. In addition, EST10 sponsors opportunities for EAs to network and share their experiences at round table events and other organised events. The key takeaways from my discussion with Roxanne include: To become a sought after EA you must possess a high degree of EQ or Emotional Intelligence EA’s at the top of their game demonstrate self control, Their Executives value their trustworthiness and they are seen to have high standards of honesty and integrity. EA’s must take responsibility for their own performance, being willing to ask ‘what can I improve on’ and being self-directed when it comes to their own development. Motivation, empathy and social skills are the other key qualities that define a high level of EQ and these are also vital for an EA that seeks to develop a lasting career in the C-suite. The time that can be saved if the recruitment process involves a conversation, however brief with the Executive. Roxanne sees this as invaluable to ensuring not just that the EA is a good match for the Executive but that the Executive is a good match for the EA. HR is obviously integral to the process but having the Executive engaged early on is going to only enhance the hiring process. I love the fact that Roxanne herself is a successful female entrepreneur and we need to hear more of these stories. EST10 is over six years old and Roxanne herself has had an amazing career, starting out with a Bachelor of Arts, honing her skills in the recruitment industry and creating value now not just through her companies recruitment activities but as a business owner, employing women and developing women in business. She is a very capable and talented businesswomen and I was delighted that she agreed to be interviewed.  https://www.est10.com.au/ https://www.facebook.com/EST10/?fref=ts https://www.instagram.com/est10recruitment/ https://au.linkedin.com/in/roxannecalder

Task Management is a fundamental job role of Executive Assistants. Developing and maintaining a well managed 'to-do' list where it is easy to identify the priority of tasks and the stakeholders involved in their execution is something an indispensable assistant needs to resolve.  In this solo episode Liz discusses the importance of task management, how a notebook and pen will continue to remain an EA's go-to tools and how tools such as Trello (based on the Japanese Kanban board approach) can be a great way to automate your task management to drive accountability, communication and collaboration with stakeholders and team members. The recent announcement that Atlassian is acquiring Trello is discussed as are a number of alternative tools such as Wunderlist, Asana and Todoist.  

Road Ramblings makes a comeback this week just in time for Christmas. Liz recounts how technical 'isssssews' have prevented her from doing her interview with Roxanne Calder from est10 which will be rescheduled for the new year. How this week has been all about being a taxi driver for an injured teenage daughter and also dealing with the technical troubleshooting meltdowns that are the curse of someone who is far too hard on herself! As always, adopting a learner mindset, this just provides the opportunity to become a more proficient podcaster and appreciate the wonderful support she receives from her family as she ventures down the podcast road.

A solo episode revisiting a metaphor that came up in Episode 17 with Kate Toon where Kate described herself as the sort of EA/PA who looked behind the margarine. What does this actually translate to and why is it important. Liz also gives a snapshot of the 2017 EAN Congress and notes how the theme of building a partnership with your executive is in sync with what Being Indispensable is all about (kudos to her!!!!). She also shares an article that may be informative for those executives who still need to get their head around the ways in which they can better leverage their assistant.  Pop over to the website for the show notes Enjoy the latest episode from Being Indispensable. Come over to Instagram and say hello and find us on Facebook as well.  Oh and no pressure but if you haven't subscribed and even better left a review the lead up to Christmas is a great time to do it:) Liz loves presents!!!

As Executive/Personal Assistants we are often in the unique position of being aware of 'problems' within our organisation. The mantra "don't bring me problems, bring me solutions" can be counter productive and discourage assistants from engaging in conversations that could be helpful with their business leader.  In this solo episode Liz discusses an article published in Fast Company and compares it with insight from Harvard Business Review that suggests that the 'don't bring me problems' mentality can be unhelpful and discourage conscientious employees to proactively communicate potential problems. Bring problems to your business leaders attention doesn't automatically make you a whiner and Liz outlines one approach that can help you structure such a conversation.

Kate Toon is extraordinary. She is a copywriter, SEO lover, speaker, podcaster, TV presenter and trainer as well as being a mother, a wife and a small business owner. In this interview Kate shares how she transitioned from a Personal Assistant to an award winning producer of advertising content in the print, television and online space. This episode is essential listening for assistants that recognise that great writing is a central component of BEING INDISPENSABLE. If you want to be connected with someone that can help you improve your copywriting and SEO skills then Kate Toon is someone you should know. Adopting different voices and adapting to the tone required for the audience of the content are critical skills. Hear about Kate's journey from the UK to Australia and what she offers now to assist people who want and need to deliver quality writing  for business purposes. We discuss her business Hot Copy Podcast where she shares the secrets of successful copywriters in the show jointly hosted with Belinda Weaver. We also discuss her online course offerings through the Clever Copywriting School and the e-course she offers at The Secrets For SEO Success (which also has a podcast). Kate is a prolific producer of content and much of it is FREE via her blog posts and podcast episodes. Connect with Kate at https://www.facebook.com/kateToon and https://www.facebook.com/copywritingschool/ or https://www.facebook.com/groups/recipeforseosuccess/ or https://www.facebook.com/hotcopypodcast  Visit the ShowNotes for more information on how to work with Kate. 

Rumination and reflections on the complex situation HRC's Executive Assistant must have been in trying to juggle the demands of HRC as well as other stakeholders in terms of her access to emails. This got Liz thinking about some of the things she has learnt managing her bosses inbox. How systems, processes and rules are your friend when it comes to inbox management and how business leaders aren't serving anyone by refusing to allow their EA or PA access to their email.   

Liz shares how the podcast title Being Indispensable was chosen in complete ignorance of the fact that Seth Godin had explored the concept in his book “Linchpin: Are You Indispensable” (which Liz is definitely going to be reading). Even if you subscribe to the view that being indispensable is unattainable, Liz argues that the qualities and behaviors that make someone irreplaceable still hold value and are of value to employers and customers. In the same way, it's become a great way of expressing her value proposition. Liz also explains the reason why there has been a notable absence of new episodes. Liz outlines the tough decisions that have been made in recent weeks and how difficult it has been to disappoint her business leader. 

This week is all about making space to care for herself. As part of this Liz is doing some self-reflection and beginning the process of putting into place the technique of mindfulness that has been proven to develop the "mind muscle" used to create a calmer mind and a healthier body. In addition, Liz took the Myers Briggs Type Indicator test to get some insight into her personality type as explained by this tool.

Two weeks into the job-share Liz reflects on her learnings so far....systems and processes, or the lack there-of can become glaringly obvious when you undertake a job-share. Liz also notes how important it is for the person who is embarking on the job-share arrangement (the fresh eyes so to speak) to come to the table with an open mind and willing to leave their judgement at the door! Well, in her case that's helpful because she's feeling a bit exposed in terms of explaining all the intricacies of her role, the clients, the stakeholders and the details she takes for granted. Please remember to leave a review if you feel so inclined...all the helpful feedback is appreciated:)

Liz comes clean about how she hasn't allowed herself permission to not be okay post treatment for Breast Cancer. In pretending that life has gone on and it was no big deal she has not given her body and mind what it actually needs to heal. In this episode Liz opens up about how up until now she has been projecting the image of someone who has their shit together when in actual fact she's been slowly falling apart. Thankfully she also shares how she's taken control of the situation and is embarking on a jobshare and break from her role as an EA in order to start putting in place some better habits that will support her recovery from Breast Cancer and the chronic issues that treatment leaves you with. 

A Minibee (Mini Being Indispensable) episode where Liz ruminates on what she's learned from reading about the four tendencies that Gretchen Rubin outlines in her bestselling book "Better Than Before": Upholders, Obligers, Rebels and Questioners.  By doing the online quiz Liz has established that she's a classic Obliger. What does this mean for her in terms of her relationship with her business leader and what can you learn by understanding your own tendency and that of your business leader. Come along for the ride and learn all about this fascinating topic.

In Part 2 of this interview with Jan Jones, author of "The CEO's Secret Weapon", Liz talks to Jan about the benefits of Exceptional Assistants sharing the traits and habits that allow them to develop outstanding relationships with the business leader they support. Jan shares her perspectives on why the EA is a service professional and how developing relationships with other EA's is vital.

Jan Jones is an author, a businesswoman and an exceptional assistant in her own right talks to Liz about her fantastic book "The CEO's Secret Weapon" and how she started her working life in Sydney, Australia as a 'Girl Friday' working for a small brokerage firm. Jan reflects on how the exacting standards of her first boss have stood her in great stead as she embarked on a career that has taken her around the world and brought her into the company of some of the world's best business leaders. A delight to interview and a delightful interview:)

In this episode, Liz opens up about the challenge of continuing to pursue her podcast journey when every fibre of her being is telling her to run away and hide. She shares how the inspirational writings of Elizabeth Gilbert and gutsy voice of Cynthia Heimel have helped to remind her that Being Indispensable is more than the vanity project she fears others may think it is. As Elizabeth Gilbert says “you will never be able to create anything interesting out of your life if you don’t believe that you’re entitled to at least try”. 

In a week where Liz is struck down with Sinusitis and has to take a day off work, she reflects on 'guilt', a most unhelpful emotion and shares how she is working to challenge this negative thinking. The habit of over apologising is also explored with some references to the work of Gretchen Rubin and her podcast 'Happiness', Brene Brown's TED talk and books and Fred Kofman's Huffington Post blog article.  

In the first interview for the Being Indispensable podcast, Liz interviews Sonja Firth, an Executive Assistant who epitomises the description 'capable'. Sonja has an eclectic set of skills and is highly regarded by her clients for her knowledge and effectiveness. In addition to being sought after to provide office support, Sonja is in demand as a LinkedIn trainer. Sonja works with businesses and individuals to optimise their presence on LinkedIn. 

In this episode Liz gives an update on the results of her LinkedIn survey question and discusses Amy Cuddy and her research on Presence. How we can use power poses to program our mind to show up as more confident and have PRESENCE. Fascinating and inspiring research which shows that tiny tweaks can lead to big changes. 

The first in what is planned to become a regular addition to the Being Indispensable podcast library - road ramblings. This episode focuses on the perils of asssuming when making flight bookings for your executive. Liz shares her epic fail when she inadvertently allowed her executive to be booked on a discount air fare. 

Liz ruminates on the potential ramifications of Ernst & Young Australia reducing costs by rolling out Virtual Assistants to support Partners and Senior Managers. This is topical given the rise of the VA industry but has implications for the ability of assistants and their executives to work effectively. Does being 'virtual' affect an assistants ability to be proactive and how traditional Executive Assistants need to be clear on their value proposition in order to ensure that they are able to continue to deliver the service levels that will make them indispensable.

In this episode Liz outlines the role serendipity played in her decision to become an Executive Assistant. How a lunch with a friend led her to pursue a career transition to becoming an EA. She discusses the research she conducted into the role of the EA, the skills and capabilities required and the Michael Hyatt article that formed the basis for how she approaches her role.

Being an Executive Assistant can be isolated and lonely. The relationship with the business leader whilst personal and close requires the assistant to maintain distance from others in order to perform the role well. This makes it hard to share experiences and learnings. In this first episode, Liz outlines why Being Indispensable is the podcast for Executive and Personal Assistants to get the tips, techniques and professional insights that will help make them indispensable. Created by an Executive Assistant, for Executive Assistants to share ideas, experiences, workshop successes and epic fails.