We love helping you communicate successfully. By providing communication skills that'll transform even the most challenging relationships and interactions, and enhancing your emotional intelligence, the universal key to communicating successfully when people are working under pressure. In a nutshell it's the ability when you're under pressure to speak up for yourself with firmness, clarity and integrity while treating others, even those you find difficult, with respect and understanding.
What to Expect from Our Training Course
What to expect when you book a place on the "Skills with People" training course. Choose from the available options. This is an AI-generated conversation for gouldtraning.co.uk
9/27/2024 • 7 minutes, 20 seconds
Reserve A Taster Session
Cultivate practical skills, receive continuous feedback, and build confidence to navigate real-world challenges, ensuring lasting behavioural improvements. This is an AI-generated conversation for gouldtraining.co.uk.
9/26/2024 • 5 minutes, 57 seconds
Examples Of Participants
Examples of managers and professional people who came on the "Skills with People" training course. This is an AI-generated conversation.
9/25/2024 • 9 minutes, 57 seconds
How to Avoid Being Submissive
Learn to stand up for yourself at work and refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses. This is an AI-Generated conversation.
9/25/2024 • 3 minutes, 21 seconds
Appropriate Behaviour Training - Audio Summary
Learn how to build respect and combat workplace bullying by refining your communication skills. Learn how to harness your emotional intelligence with one of the UK's most acclaimed management training courses. This is an AI-Generated conversation.
9/24/2024 • 13 minutes, 40 seconds
Connecting With People - Audio Summary
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
9/23/2024 • 8 minutes, 51 seconds
Why Emotional Intelligence At Work Matters - Audio Summary
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses. This is an AI-Generated conversation.
9/23/2024 • 11 minutes, 6 seconds
How To Express Your Disapointment At Work Politely - Audio Summary
Proper Etiquette For Expressing Displeasure Constructively Without Causing Conflict
9/23/2024 • 10 minutes, 40 seconds
The "Skills with People" Training Course - Audio Summary
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses called “Skills with People”. This is an AI-Generated conversation.
9/22/2024 • 16 minutes, 51 seconds
Online Video Coaching
Alex Gould discusses how coaching in emotional intelligence (listening with empathy, and speaking with assertiveness) can help people become more confident at handling difficult conversations, awkward relationships and tricky scenarios.
3/29/2020 • 2 minutes, 9 seconds
Saying no without jeopardising your reputation or career
Phil and Alex Gould discuss how to say no without running the risk of it jeopardising your reputation, your career or your relationships at work.
7/9/2015 • 19 minutes, 14 seconds
Dealing with difficult people - angry or complaining customers
Phil and Alex Gould discuss training they provided for a software company who were keen to equip their technical engineers for handling unhappy customers more effectively when things went wrong.
5/18/2015 • 22 minutes, 55 seconds
Dealing With Difficult People - a demanding boss
Phil Gould interviews Alex Gould about a training course he ran for a group of senior managers who struggled to handle a managing director they found difficult to deal with. The managing director would become difficult to deal with when he became frustrated and demanding when things didn't go smoothly. During the conversation they discuss why dealing with difficult or demanding people is so challenging, and how the training enabled the team to learn how to handle their boss more successfully. This is a practical discussion with concrete examples, and tips about how to deal with difficult people.
5/15/2015 • 20 minutes, 34 seconds
Emotional Intelligence at work (Rebroadcast)
A conversation between two specialists about the practical relevance of using emotional intelligence for handling difficult conversations at work, and the risks of not using it.
5/4/2015 • 17 minutes, 43 seconds
How to complain effectively without getting embarrassed (Rebroadcast)
Phil Gould talks with Sara Palmer on her lunchtime talk show on BBC Radio Jersey. He explains how to complain effectively without getting embarrassed.
The "Skills with People" training course shows managers how to how to stand up for themselves, how to complain effectively so that other people take them more seriously, and how to respond more gracefully to other people's complaints.
