Jason T Smith started as an “accidental businessman,” running a small physiotherapy practice from his carport with the sole aim of paying the mortgage. After five years of running the practice, it became a scalable prototype, and they expanded rapidly. Over time, Jason grew the business into a major franchise, launching practices across Australia and New Zealand, eventually selling it for $100m. He credits the company’s success to strong relationships, industry disruption, and investment in technology. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you’re looking for customer service inspiration, a large telco probably wouldn’t be your first port of call. But, there is one little-known teleco brand whose customers are raving: Macquarie Technology Group. New York Times best-selling author and customer experience expert, Dr Joseph A. Michelli, has built a career analysing the secrets behind world-leading brands. He’s published best-sellers on Starbucks, the Ritz-Carlton and Mercedes-Benz. His latest exposé examines how a focus on customer service helped Macquarie grow from a telecom challenger in the 1990s to a dynamic billion-dollar company today. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Inflation and cost-of-living pressures have contributed to a tightening of household budgets, which leads to employees scrutinising their pay packets. Some feel they should be getting paid more. If a staff member asks you for a pay rise, rather than dismissing them out of hand, it’s wise to give sincere consideration and be empathetic to their request. That’s according to Karen Gately, CEO of Corporate Dojo, who explains the importance of a remuneration plan. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Great leaders are there to serve their staff and be of service to others. That’s according to customer service specialist Monique Richardson, author of ‘They Serve Like We Lead’. The more you care for your people, she says, the more they will care for your customers and provide a better experience.  Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Successful businesses place people at the core of their strategy, recognising HR’s role in workforce engagement and performance. That's according to Ilona Charles, CEO of shilo.people, who says while HR can be a significant cost for small businesses, its value in attracting, retaining, and optimising talent becomes critical as companies grow. She says, misalignment between HR and business strategies can lead to inefficiencies and higher costs. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Effective leaders stand apart by focusing on people rather than just managing processes. As uncertainty grows, leaders must provide clear communication, even when they lack all the answers themselves. This includes reinforcing the team’s vision, purpose, and expectations. That’s according to communication specialist, Leah Mether, who says leaders must demonstrate care while setting clear, realistic performance expectations. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you're hiring new sales staff – or anyone for that matter – don't be lax with on-boarding them, insists sales expert Colin Pearce. A proper induction process is important to get the best out of your sales team, and it's one of the training programs that Colin provides through his Colin Pearce Academy. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How often do you think about the way you look, the clothes you wear, the way you sound, and even the way you walk, stand or sit? These are all elements of your personal brand, that can help you make a strong impression with your audience. Personal brand consultant Emma Duzhnikova shares some of her secrets when developing a personal brand and discusses why authenticity is more important than ever. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

One of the biggest differences between professional football and business is football's focus on talent and teaching. As an AFL CEO for close to 25 years, Cameron Schwab saw first-hand how elite sport focuses almost entirely on the players and how they work together. Now, as Founder and CEO of designCEO, Cameron reckons that a lot of business leaders don't go deep enough to improve the performance of their talent. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Stress has become an unavoidable part of modern life, affecting nearly everyone. Prolonged exposure leads to headaches, poor sleep, irritability and reduced mental clarity. The antidote can be found in nature, says Dr Jenny Brockis, a lifestyle medical practitioner and author of ‘The Natural Advantage: How more time outside reduces stress, improves health and boosts social connection’. Time spent outdoors, she says, can reduce symptoms of depression and anxiety, improving overall wellbeing. Incorporating nature into daily life, whether through walks, parks, or simply gazing at the sky, can offer vital respite and help us reconnect with the world around us. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The shutdown of 3G technology in Australia on the 29th of October may wreak untold damage on the small business sector. That’s according to the Small Business and Family Enterprise Ombudsman, Bruce Billson, who says a variety of crucial business machines may simply stop working, causing serious disruptions. The ombudsman highlights the potential impacts on small and rural and regional businesses — from payment systems to vending machines and farming equipment — and provides practical advice on how to avoid being caught off guard. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

What happens when the person you’ve hired isn’t performing as you’d hoped? It’s important to have an onboarding process that continues well after the employee’s first day, says workplace expert Michelle Gibbings. Without it, their underperformance could be a result of not properly communicating your goals and expectations. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

You know what it’s like when your phone vibrates or a message pops up on your computer screen. Your attention is piqued. It’s like a dopamine hit – you want to stop what you’re doing and check out the message. But for the sake of your business, you can’t afford to allow interruptions take you away from the important stuff. Productivity expert Les Watson has some timely advice on getting back control of your time by ensuring you’re not being interrupted or interrupting others. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Did you know that just 7% of businesses achieve annual revenue of $2 million? There’s a lot of books written and advice given to businesses starting out, but few cater to established businesses looking to scale up. Strategy advisor Jenny Stilwell explores why businesses falter as they approach $2 million and beyond. She outlines the reasons and provides solutions in her book, ‘The 7% Club: How to be one of the 7% of businesses that make it beyond two million dollars in turnover’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Hiring top-tier candidates is as difficult today as it’s ever been. The post-COVID era, with its focus on work-life balance, has led organisations to rethink their employer branding strategies to attract top candidates. Recruitment specialist Richard Triggs says there are three key options to source candidates: referrals, advertising and headhunting. When it comes to headhunting, LinkedIn has been a game-changer for rapid search of specific candidates or casting a wider net, which can also be effective, but may not deliver the results you’re looking for. For confidential or high-stakes positions, Richard insists that partnering with specialised headhunters delivers better results than relying solely on internal teams. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Employers who fail to respond to a formal flexible work request within 21 days, can find themselves being taken to the Fair Work Commission. Paul Cott, Principal at Law on Lydiard, discusses this new rule change to the Fair Work Act. Employees can formally request changes to their work patterns, such as altering hours, location, job sharing, or splitting shifts. These requests must be made in writing, and employers are required to genuinely consider them and respond within 21 days. The process aims to balance employers’ business needs with employees’ personal commitments and circumstances. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It might be that you meet someone that comes across as your new best friend, but the charming behaviour of a sociopath is merely a front for their own selfish intentions. The best thing you can do, says Professor Gary Martin, is not hire them in the first place – but it's not always easy to spot someone with sociopathic tendencies. Professor Martin, CEO of the Australian Institute of Management in WA, takes us through six signs to determine if there’s a sociopath lurking in your business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

One of the best sales opportunities that's too often ignored is customer enquiries from inbound phone calls. Colin Pearce explains how to win long-term loyal customers with his six-P's approach. When the phone rings in your business, Colin insists, be prepared to answer promptly. And then, be positive from the outset, be precise when scheduling an appointment, be personal, and – most importantly – be polite. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

In a world of increasing uncertainty, it’s not enough to just keep one eye on change, you need to know how to adapt quickly and effectively to stay in the game. Adam Bennett, a former CEO and big-4 bank CIO, has written a book on how to turn your plans into reality: ‘Great Change: The Way To Get Big Strategy Done’. He says there are three key tasks leaders need to undertake in order to make change happen: scanning the horizon for disrupting events, planning a strategy, and executing the strategy. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The fear of being left behind is driving AI adoption without businesses having a clear understanding of it. Brad Kasell, Principal Technology Strategist for data experience platform, Domo, says ChatGPT for example can provide powerful capabilities for analysing data, but that many businesses only use it for basic tasks. He says, using unstructured AI data can expose hidden biases and deficiencies, making data quality a significant risk. Brad says, AI needs to be applied thoughtfully, focusing on solving genuine business problems rather than embracing it because it’s on trend. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Retailers that are looking to open to new shopfronts are being hamstrung by huge construction costs and a lack of builders. Business is going so well for Dr. Vivek Eranki’s Cosmetique that he is planning to open 30 new beauty, injectables and laser hair-removal clinics across the country in the next 12 months. The problem is that construction time and costs are blowing out. He says he prefers buying a property, rather than leasing, as it reflects well on the balance sheet, and he can plan more easily because he knows what the expenses will be. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A lot of businesses have a 12-month plan, but if you want to achieve quicker and more focused results, you’re better off combining that with a hundred-day rolling business strategy. That’s according to Michael Fingland, CEO of Vantage Performance, which helps turn around underperforming businesses. He says the 100-day strategy focuses the team on what they should be prioritising for the quarter, which can change from the 12-month roadmap depending on the market dynamics, leading to traction and momentum. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

By employing what she calls her “Critical Alignment Model” for both herself and her clients, Remi Pearson has built an expanding, international coaching institute. In one of her many books 'Disruptive Leadership: Four Simple Steps to Creating the Winning Team', she explains how to question the status quo, to build better businesses. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Customer service is not for the faint-hearted – it requires everyday attitude, mindset and commitment. So how do you find the right frontline staff and nurture them to be their best? Customer service expert Monique Richardson says it comes down to you and your leadership ability. Monique is author of ‘They Serve Like We Lead: How to take care of your people, so they take care of your customers’. She describes the ideal hiring and onboarding process, and also an off-boarding strategy for those who decide to move on from your business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

To be a successful negotiator, it’s not so much about what you say, but how you say it. Negotiation specialist Glin Bayley’s new book, 'The Negotiation Playbook', offers practical strategies to help you boost your communications skills in everyday situations. She says there are five keys to being a good negotiator: understanding value, analysing data, recognising leverage, embracing discomfort, and executing a strategic plan. Effective negotiation skills can lead to personal and professional growth, helping you become more confident, influential, and capable of managing conflict. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There are two types of buying behaviours that reflect the modern online shopper: planned and impulsive. When people plan to buy something, they turn into detective mode, using technology to scour the internet for reviews and recommendations, especially for expensive or complex items. But technology also has a sneaky side, luring us into impulsive buys with ads tempting us to reach for our credit card. Research by award-winning strategic research agency Fifth Dimension, suggests reliance on technology can make consumers feel disconnected from brands and less committed, increasing the likelihood of switching. CEO Lyndall Spooner discusses how to tackle buyer’s remorse by balancing a smooth digital experience with helping customers clearly understand their purchases, building trust in the process. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Andrew Ford, Founder of Social Star, has turned the elevator pitch on its head with his own pitch structure which aims to be more conversational. The standard elevator pitch, he insists, is one-directional and lacks true engagement. With practice, your pitch shouldn't feel like selling; instead, it should feel like you're providing answers to someone's questions. The challenge Andrew sets out to solve is getting them to ask you questions. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you want your team to be fully committed to your idea, first it's worth spending time with them to connect and develop a level of trust. That's according to Simon Dowling, business coach and author of ‘Work With Me: How to get people to buy into your ideas.’ You’ll achieve the best results, he insists, if you have a team who’s as enthusiastic and willing as you are about your idea. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The swings and the roundabouts of running a business can be stressful at the best of times. But it doesn’t have to be that way, according to business consultant Roger Perry. He advises his clients to build business resilience by concentrating on two key aspects of their enterprise: what he calls organisational fortification, and organisational adaptability. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Kimlligraphy’s humble beginnings in 2017 as a calligraphy and mindset workshop has grown exponentially to a nationwide calligraphy agency. Husband and wife team, Kim Tran-Flores and Mark Flores have refocused from purely educational offerings to live calligraphy personalisation, providing services such as point-and-pen calligraphy, hand lettering, and digital techniques. Their work has attracted large brands like PwC, Meta and Westfield. They’ve found that in a tech-driven world, personalised experiences, such as customised calligraphy, create memorable moments and enhance brand loyalty. Reference: Download a free guide on how to elevate events with calligraphy personalisation:https://kimlligraphy.au/   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Do you begin your day feeling stressed and overwhelmed? The solution is a simple, science-backed method that involves asking five key questions each morning to prime the brain for a more positive, focused day. The 5Qs Formula, devised by global business psychologist Simi Rayat, helps business owners stay focused, gain energy, and accomplish much more. She outlines it in her new book, ‘Productivity Joy: Feel Energised and Be Effective in 5 Minutes a Day’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The levels of stress, burnout and mental illness are increasing rapidly, societally, but also within the workplace. It’s more important than ever for business leaders to be able to talk with their staff about their mental health. Wellbeing leadership expert Fleur Heazlewood says despite providing psychologically safe and mentally healthy working environments, leaders lack the skills and training to support their staff’s wellbeing. She outlines how to recognise the signs of mental health challenges and how to approach a conversation around it. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you want to motivate your team, retain good talent and create an environment where everyone is performing, it’s important to take the time to get to know your team members individually. Michelle Gibbings is a workplace expert and author of award-winning ‘Bad Boss: What to do if you work for one, manage one or are one’. She says people thrive under different circumstances; for some it’s the flexibility of working from home, for others it’s career opportunities. One thing for certain is that respect is a powerful motivator for performance, she says. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Sometimes your most talented employees are also the hardest to manage. How do you keep them in line? It’s a common dilemma for business owners. The standout performers in your business are often the hardest to manage. They make good money for you but in the process, they upset others and can be unwieldy in conforming to the best interests of the business. Aaron Goonrey, Partner at Lander & Rogers Lawyers, highlights three types of talented but tricky staff and what you can do to manage their quirky behaviour. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

While big strategic decisions are crucial, the thousands of smaller decisions made daily within a business hold substantial value and can influence overall outcomes. Decision-making is complex, and can be seriously impacted by human biases and external factors, says management consultant Bryan Whitefield, author of ‘Team Think: How Teams Make Great Decisions’. For decisions to be effective, he says, they must align with the individual’s role, team purpose, and the broader organisational goals. A connected team with a shared understanding and a creative environment is better positioned to make high-quality decisions. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Twenty-five years ago, entrepreneur Andrew Griffiths penned his first book, ‘101 Ways to Market Your Business’. It became a bestseller and iconic small business guide virtually overnight. He’s since written another 13 books which have sold in more than 65 countries. Andrew discusses the changes in marketing and business over the last quarter century since that book’s publication. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Entrepreneur Kobi Simmat sold his accreditation consultancy for a cool $20 million dollars. It was a 16-year education, not only on how to run a business but what was needed to sell it for a whopping profit. If he knew then what he does now, he believes he could have sold it in half the time with half the effort. He says it’s important to start with the end in mind. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

They can be annoying and time-consuming, but without written agreements you could be in a world of hurt, should things turn sour. Ryan Solomons is the Head of Legal at Vault Legal, and he’s seen how handshake agreements can result in bankruptcy. Ryan offers 5 reasons why documenting agreements should be standard practice for business owners. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you forced yourself to do a six-hour workday, could you do it? Entrepreneur Steve Glaveski and his team gave it a go and discovered that in fact they could achieve all their goals in shorter days, which gave them more time to do the things they wanted. As a consequence, they lead happier and more fulfilling lives. Steve Glaveski has written about this in his book, 'Time Rich: do your best work, live your best life'.  He shares very practical ways to get more time back in your day. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Soon it will be a criminal offence if an employer intentionally underpays an employee. The operative word is "intentional", says Paul Cott, Principal at Law on Lydiard. The new federal workplace law comes into effect in January 2025. It’s important, Paul insists, that business owners stay informed about the correct awards and pay rates, regularly review their compliance, and seek legal advice if unsure to avoid legal risks. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

From closing sales to managing staff, you’re negotiating every day. Instead of winging it, learning to negotiate effectively is a powerful tool that multiplies your efforts, making you more adaptable and better prepared for challenges. That’s according to negotiation and communication coach Alistair McBride, whose Goliath Negotiation Method helps you gain a psychological edge. A negotiation, he says, doesn’t end once the deal is over. Implementing and nurturing the agreement ethically bodes well for your reputation and future business. Reference: Alistair McBride’s book 'Dealing with Goliath' is available for purchase at Amazon: https://www.amazon.com.au/dp/B0D7YV9F7S Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Are you overwhelmed by urgency? Do the distractions throughout the day feel as if you don't have the time to get the important things done? Productivity expert Dermot Crowley has pointed out the problems many of us have in taming urgency in his book, Urgent! In this episode, he outlines how we control urgency and improve productivity, all the while keeping our stress levels in check. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The making of a high-performance team doesn’t always come easy, especially when feedback is a key part of the process. Gavin Mahony of Leading Teams says providing feedback is crucial to building resilience and peak performance. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

We all have the same 168 hours each week. But why do some effortlessly breeze through work and life, while others struggle to keep up? Performance Coach, Andrew May says planning can shift us from chaos to control, without stifling spontaneity. We can learn to sculpt our days for ultimate productivity, incorporating work, exercise, socialising, and vital sleep without too much effort. It helps, he says, by considering what your ideal day would look like and then writing it down. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

With five generations in the workplace, it’s important that leaders understand the differing values and motivations of each, in order to attract and retain talent. That’s according to business coach Shivani Gupta, who is CEO of Ask Shivani. Team diversity across age, gender, cultural background, and thought, result in better outcomes. Shivani also says that a clear and compelling vision is essential for attracting great employees. When employees understand and believe in the vision, they are more likely to be motivated and engaged. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Respect is one of the cornerstones of true leadership. And despite what rules or guidelines might suggest, respect is about doing the right thing and treating people well. That’s according to Chris Smith, who has lived and breathed leadership for more than 40 years in the aviation industry as a pilot, airline captain, senior manager, and mental health advisor. He’s documented his views and experiences in his book, ‘Leadership at 43,000 Feet: Real leaders don’t need a title’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

An HR manager with commercial nous is invaluable. Not only can an effective HR team help work through complex business challenges and sensitive issues, they can also assist with achieving longer term, strategic objectives. That’s according to Karen Gately, Founder and CEO of Corporate Dojo. She explains what professional capabilities and characteristics to look for when hiring a high-performing HR manager, and what they’re looking for from you and your business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

An honest open workplace is the first step to ensuring your team can work together at their optimum. Hidden issues fester, eventually leading to mistrust and a strained working environment. So how can you build trust and connection among your team, and what can you do if conflict occurs? Leadership team performance specialist Adrian Baillargeon shares insights from his book, ‘Teams That Swear: by each other, not about each other’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Many successful business owners swear by the advantage of having a business coach. Unfortunately, it can be hard to find the right one, and even when you do, they’re not always available when you need them. An alternative is self-coaching. Karen Stein has developed self-coaching strategies, which she outlines from her book, ‘Be Your Own Leadership Coach: Self-coaching strategies to lead your way’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

AI’s influence in the business world is rapidly growing. Businesses can leverage a multitude of platforms and tools to enhance efficiency and productivity. The latest frontier is marketing and advertising, where even the smallest business can stand out in the crowd. That’s according to Dav Lippasaar, Founder and Director of digital marketing agency, SAAR Media. He says AI can be used to streamline processes, save time, and improve workflow. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Whether you’re looking to inspire your team or grow your business, public speaking is a skill worth investing in. Business coach Col Fink is a talented public speaker and author of ‘Speakership: The art of oration, the science of influence’. You don’t need to be an extrovert to be a good speaker, he says; it’s more important to be authentic and true to yourself. He advises against rigid scripting, which can cause anxiety, and instead focus on the audience’s needs and reactions. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Being a leader is one thing, but leading your team to operate at its peak - building a high-performance team - is another thing all together. Jake Bridges is a Partner/ Facilitator at Leading Teams, an organisation best known for its success with high profile Australian sports teams, even though the majority of their clients are in the corporate sector. Jake explains what goes into building a high performing team and how critical the nexus between leadership and culture is, in doing so. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Keeping up with technology is not just for enthusiasts or developers. Being aware of new technology in your industry, that streamlines process or enhances user experience is critically important, because, as James Smith, CEO of digital agency Smith Brothers Media says, if you’re up to date, your competitors will be, which could mean you’re already behind. James explains how to stay ahead of the game. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Australians are a caring and sharing lot. Some 25 percent of us volunteer on a formal basis. A lot of companies allow their staff to take time off for volunteering activities, including the state emergency services, rural fire brigades, environmental organisations, and so on. Financial advisor Helen Baker, says it’s attractive for employers to offer time away for staff to engage in pursuits they’re passionate about. A formal policy on volunteer leave can entice quality candidates and demonstrate your environmental, social, and governance (ESG) credentials. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Businesses will soon face tougher privacy rules, by returning control of personal data to consumers and ensuring they are well-informed about their rights. Lyndall Spooner, CEO of Fifth Dimension Research and Consulting, says the legislation will require businesses to obtain clear, specific consent for data use, affecting everything from marketing to data retention. She says companies will face stringent requirements for transparency, security, and consumer rights, including the ability to object to data use and request data deletion. Lyndall underscores the profound impact these changes will have, particularly on marketing activities and loyalty programs, urging businesses to prepare for the shift. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Because fewer of your competitors are doing it, your marketing efforts during an economic downturn can help capture larger market share. That’s according to Christopher Melotti, Founder and CEO of Melotti Content Media. Rather than cutting marketing budgets, he says, businesses should audit and reassess their strategies to identify and eliminate inefficiencies. High-quality, personalised content that demonstrates expertise is more effective than generic, shallow content, especially in building credibility and attracting clients. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

An effective website is not a set-and-forget online brochure. Its purpose should be to convert visitors into leads, through good design, conversion mechanisms and clear content. Amy Miocevich, co-founder of Quarterback, guides us through her 7 essentials of a high-performing website, including the six-second impression: if a visitor doesn’t understand what you sell within six seconds, then it’s never going to happen. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Business names can sometimes have a use-by date. If you’re thinking about a name change, there are important things to consider. Luke Faccini, Founder and Brand Strategist of The Sponge branding agency, says sometimes a name change is unavoidable when you move into new markets, for example, and your current name won’t work. Luke takes us through some of the biggest mistakes businesses make when changing their names. If you’re going to embark on the process, he says, it’s a big step and you may as well get it right. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

When someone’s emotional or psychological needs are unmet, they may adopt a victim mentality as a way of drawing attention to themselves. This behaviour is an insidious workplace issue. Its impact can be just as destructive as that of bullies and narcissists, and can ruin company culture. Roxanne Calder, Managing Director of recruitment firm EST10, explains what behaviours to look out for and how to deal with the perpetual victim. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you have a client who owes you thousands of dollars or more and who is not returning your phone calls or messages, what can you do? There are several options, says Paul Cott, Principal at Law on Lydiard. Engaging a lawyer or a debt collector is a last resort, which may not necessarily guarantee you getting your money back. You can go to court and win, and still be out of pocket. Paul details the options available, including instalment orders where, as the term suggests, a court orders a payee to pay in instalments over time.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A large number of Australian employees are turning up to work unwell due to depleted sick leave and cost-of-living pressures. With no remaining sick days, they go to the office feeling unwell because they can’t afford unpaid leave. Those are the findings from a recent survey from people2people recruitment. Suhini Wijayasinghe, Head of HR Solutions at the company, says the survey underscores the potential lack of flexibility offered by many organisations. She offers some solutions, including greater education on leave policies, promoting flexible work arrangements and providing health and wellness programs. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Too many client presentations are self-serving with badly organised and complex content. Moreover, great ideas are often lost in a sea of slides that don’t connect with the audience. That’s according to David Fish, a globally recognised strategist and business leader, who’s worked with some of the world’s largest advertisers. He’s also author of ‘What it takes to create winning presentations’, in which he details his four keys: be clear, concise, compelling and simple. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Numbers have a magnetic effect on people and can anchor their behaviour. Behavioural specialist, Bri Williams discusses a golf study which found that professional golfers tended to take fewer strokes when the same hole was labelled as a par four compared to when it was labelled as a par five. The implications of this research extend beyond golf and into daily business life. It highlights how expectations are framed can significantly influence behaviour. Objective reality may be less important than the subjective perception of difficulty. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How does a busy business person slow down and take back control in a world of constant noise and interruption? Occupational therapist, Angela Lockwood, addresses those issues in her book 'Switch Off: How to find calm in a noisy world'. She has espoused everyday activities to cut out the clutter and bring focus back into our lives, including breathing exercises, outdoor play, healthy eating, laughing and meditation. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Whether you’re new to the investment game or not, investing without proper planning or financial organization can lead to poor outcomes. Former financial advisor, Glen James is host of the successful Retire Right podcast and author of ‘The Quick-Start Guide to Investing’. Glen spells out his five steps to an investment strategy: setting goals, determining the time horizon, choosing investment styles and options, assessing risk tolerance, and selecting the appropriate ownership structure. Before investing, ensure you have a solid financial base, including a budget, emergency fund, and no consumer debt. References: Retire Right:https://www.retireright.com.au/   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Building a business that operates independently of its owner increases its appeal and value to potential buyers. Bill Withers understands this all too well, he’s the Founder of ADAPT by Design, and former owner of global, geoscience tech company, acQuire. He’s also the author of ‘Succession Thinking: Build a resilient business and deliver sustained value’. Succession thinking requires building a robust infrastructure, including capable leaders and a strong culture. This approach, he insists, is particularly important for SMEs and should be integrated early in every business’s development. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Give your team the tools to do their job and watch your business shine. That’s one of the messages from Diederik Gelderman, a successful veterinarian, who now advises others – not just vets – on how to grow successful businesses via his consulting firm, Turbo Charge Your Practice. He says being nice to people is important for not only business success but in its own right. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As business owners, we often get stuck in the day-to-day activities, and neglect working on the business. Systemising business processes will allow us to break free. That's according to Joel Gerschman, Managing Dire­­ctor of The Change Coach, who’s written a book on escaping the shackles of your business to achieve wealth, freedom and fulfilment. ‘The Mindful Entrepreneur’ is all about how to make your business run without you, and he provides examples of entrepreneurs who have done that. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Swearing is becoming more commonplace in the media, in social circles and at work. It’s not necessarily a bad thing – in fact, Adrian Baillargeon reckons it can be good for you and your team. Adrian is a leadership team performance specialist and author of ‘Teams That Swear: By each other, not about each other’. Swearing can be cathartic and it can build connection within the team. But Adrian errs on the side of caution: if you get it wrong, the consequences can be devastating. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Self-motivation driven by a personal need to prove oneself is the first key to entrepreneurial success. Alan Manly believes this internal drive can be both a powerful motivator and a harsh critic. Alan is an entrepreneur and CEO of Group Colleges Australia, and he offers his five skills entrepreneurs need to succeed: entrepreneurial flair, finding a good idea, confidence, risk-taking, and having a business plan. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Disagreements are crucial for a high-functioning team that makes effective decisions. However, we’ve lost the art of disagreeing effectively, which can lead to unnecessary conflict. In an increasingly polarised world, both on social media and in the workplace, it’s vital to relearn how to debate ideas without attacking each other. Communications specialist Leah Mether offers several tips for disagreeing respectfully. Ultimately, she insists, the goal is to focus on the issue at hand and maintain respectful communication, even in the face of disagreements. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Consumers trust word of mouth 2.4 times more than branded content. With this in mind, James Smith, CEO of digital agency, Smith Brothers Media, believes that making people feel like they’re part of the experience, and having users generate their own content for your brand can be a match made in heaven. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you find that you’re spending more time working on your business but getting little reward for it, you may have hit an ‘entrepreneurial ceiling’. Now’s the time to look at your systems, redesign your strategy and shift your mindset.  Chris Green is a mentor, strategist and author of ‘Business by Design: Take your business from chaos and overwhelm to scalable and rewarding’. He says, if you’re the boss, you get to set the rules and design the business that suits you. Focusing on processes not outcomes will help you bust through the entrepreneurial ceiling. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

One of the issues facing struggling sales teams is a lack of consistency. If they have a sound strategy and process in place, then the results can flow from that. Sales expert Sue Barrett says online consumers are inundated with advertising, which makes it tough for any marketing to cut through all the noise. Businesses need to adopt the old-fashioned sales technique of prospecting – that ability to pick up the phone and talk to someone. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Investing in your customers’ growth is a smart strategy, according to Trent Innes, Chief Growth Officer at SiteMinder. Trent calls this approach “win, love, grow”, by focusing on continually winning the customer every month, not just at the point of sale. By making your customers’ growth a priority, he says, you create a foundation for mutual prosperity and long-term business success. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Now is the perfect time to reassess your current marketing strategy for the year ahead. Now's the time to reflect on the last six months, make adjustments and revise new targets. Christopher Melotti, Founder and CEO of Melotti Content Media, walks us through his 10 steps to kick-start a mid-year marketing plan. He says it’s important to regularly measure and adjust the marketing plan based on data and your business goals. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

With so many marketing channels to choose from, how do you know which is the right one for you and your business? How do you turn strangers into paying customers? Well, rather than a scatter-gun approach, the best strategy is to choose one marketing channel for 90-days with 100% commitment. Amy Miocevich, Founder of Lumos Marketing says, if it doesn’t work, then move on to something else. If it does work, terrific! Keep that channel spinning while you focus on the next channel. Marketing doesn’t have to be expensive, she insists, you can do it in-house on a shoestring budget. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

With employment remaining low at close to 4%, employers still continue to face sharp competition for talent. Added to that is the recent increase in the national minimum wage. Stephen Roebuck, Associate Director of Advice & Consultancy at Employsure, says although the wage increase impacts only a small percentage of workers directly, it affects a significant portion of the workforce through modern awards, creating challenges for small business owners in terms of compliance and cost management. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Living up to the expectations of others can be a heavy weight. From childhood to our working lives and beyond, we’re largely driven by what’s expected of us. But what if those expectations tie us down and prevent us from reaching our dreams? As a keynote speaker, author and mentor, John Di Natale knows first-hand about managing expectations of others and going his own instead. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Too many superficial fads, like juice diets and fitness gadgets, permeate the self-help market. They do nothing in the long-term for a healthy and happy life. Jim Penman, founder and CEO of Jim’s Group, wants to change the way ordinary Australians approach their lives. He has started a new division with renowned life coach, Sue Thomas. The new franchise is called Jim’s Life Coaching, specifically focusing on a method that involves changing one's way of thinking rather than just providing practical advice. Jim, now in his seventies, attributes his own energy and happiness to a disciplined lifestyle including regular exercise, a mostly vegetarian diet, intellectual engagement, and a strong social and family life. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Have you been relying too much on a handful of your most diligent employees, to do everything in the business? You’re leaning on them to complete projects and deliver results daily. Well, you risk leaving them frustrated and burnt out. That’s according to Ishan Galapathy, an expert in operational excellence, mentor and author of ‘Unlock: Engage the Seemingly Disengaged’. The challenge, he says, is finding the right key to unlock the potential of rest of the team. Reference: Ishan's 'Unlock: Introductory Overview':https://unlockbook.com.au Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

When it comes to influencing people to change their behaviour, we tend to use logic. That doesn’t work, says behavioural specialist Bri Williams. Humans are emotional creatures: we’re lazy, scared and confused, she insists. By lazy, she means we’re creatures of habit and therefore behaving in a new way takes effort. We’re scared because we don’t want to try something different in case it fails. And we’re confused, because we don’t know where to start. Believing that we’re rational is the biggest of the many behavioural myths that Bri outlines in this episode. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Sales teams tend to focus a lot on efficiency, for example, how to make cold calls, how to overcome objections, and how to spot a good lead. But by focusing solely on efficiency, they’ve forgotten about the importance of effectiveness. Entrepreneur, Roy Osing says that rather than being comfortable with sub-par performance, sales needs to be transformed into a strategic asset, demonstrating outstanding behaviour that gets customers raving. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How often do we hear that there’s never enough time in the day? Often, right? Well, perhaps if those meetings were purpose-driven, you and the team could get more of the important work done. Leadership and productivity expert Scott Stein says it might help to adopt one of four meeting types – that way, the attendees’ time isn’t wasted and you can achieve greater outcomes. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Despite all the noise and fury in the media about inflation, cost-of-living and other economic problems, the investment landscape is as good as it’s ever been. That’s according to stock expert Elio D’Amato, analyst at Stockopedia Australia & NZ. In terms of the share market, he highlights the strong performance of large companies and the opportunities in sectors such as insurance and technology. It’s important for the savvy investor, he says, of understanding market trends and investing in diverse and resilient assets. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Payroll tax returns for the 2024 financial year are due very shortly. Steve Baxter of Forvis Mazars advises businesses to start getting prepared now due to complexities around the tax. After all, a return may be required for each state and territory where a business has employees. Plus, he says, in the short period after the end of the financial year, the different classes of employees, wage categories, and connected entities will all impact on payroll tax. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It’s a new world of communication for small business, with customers able to make contact on multiple platforms, often in very demanding terms. But according to Elise Balsillie, Head of Thryv small business software, Australia, those businesses who don’t respond in a timely manner are being left behind. She says it’s critical to build channels that ensure frictionless communication and, to embrace change that sustains your business into the future. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Part of being able to communicate effectively as a leader is to understand and empathise with your team. Karen Gately, CEO of Corporate Dojo, says emotional intelligence involves self-awareness, making conscious choices about emotions and actions, and understanding and influencing the emotions of others. She says high emotional intelligence can improve team collaboration and responses to change. To develop your own emotional intelligence, Karen says, you need to start with self-awareness and be willing to make changes. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Consumers are spoilt for choice. Confronted with so many shopping options every day, people perform shortcuts when making purchasing decisions. But building brand value is more important than short-term sales results. Troy McKinna, Co-Founder of Agents of Spring, identifies four keys to building brand value: find your consumers' most valuable problem; design a clear solution that delivers results; sell experiences that drive profits; and embed memories that last a lifetime. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It’s a staggering statistic: one in seven cyber security attacks is made on small businesses. And according to the CEO of the Small Business Association of Australia, Anne Nalder, the situation is likely to worsen. With an average cost per attack of $36,000, it is prudent for small business owners to shore up their security, but perhaps more importantly, train their staff. Anne emphasises the necessity for small business owners and their staff to stay updated and vigilant, advising them to be cautious of opening unfamiliar emails or engaging with suspicious phone calls. She underlines the need for proactive measures and a tech-savvy approach to protect against cyber threats. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Poor cashflow management can damage relationships with customers and suppliers, inhibit business growth, and increase stress, potentially leading to poor decision-making and low employee morale. That’s according to Werner Botha, Senior Manager at Forvis Mazars. Some of the cash flow warning signs he says, include over-reliance on major customers, overdue invoices, and excessive short-term debt. Werner shares his strategies to getting a handle on cashflow, including streamlining invoice processes and conducting credit checks on customers. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Lawyer Tracey Mylecharane has had plenty of distressed business owners come to her with cease-and-desist letters, following a new product or service launch that’s infringed on existing registered trademarks. Tracey insists, that before launching a new offer, ensure that the words aren’t already registered by a competitor. She explains how to do your due diligence and the consequences if you do infringe on a registered trademark. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

New businesses that survey potential customers, and established businesses that establish a customer blueprint, are setting themselves up to become a customer-centric success. That’s according to Ruchi Gupta, Founder and CEO of The Launchpad Co.. She says that too many small businesses fail to do their due diligence and can rapidly improve their prospects by increasing the value of their customer experience. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

With just seconds to grab people’s attention and make an impact, intrigue marketing is one way business owners can cut through the daily advertising clutter. James Smith, CEO of digital agency, Smith Brothers Media, says any business can do this, just think creatively, be brave and give something new a go! Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Have you noticed an increasing sense of entitlement among your employees? You wouldn’t be the only one, according to Roxanne Calder, Managing Director of recruitment agency, EST10, who says there are more entitled employees today than in previous generations, largely a result of societal trends that are possibly over encouraging individuality. And while not everyone is entitled, with many deserving employees, showing appreciation and team engagement, you need to distinguish between the two and have strategies to deal with behaviours that don’t favour the group. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It takes resilience and consistency  for a business to survive and grow, according to Michael Fingland, CEO of Vantage Performance. Michael and his team have spent decades turning around struggling businesses, culminating in an eight-pillar strategy to ensure they can continue to function and thrive. Michael explains each pillar in detail, with a particular emphasis on discipline, accountability, and a strong sense of purpose toward building resilience. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There are four ways small businesses can benefit from a hit of growth capital. Anthony Healy, CEO and MD of the Australian Business Growth Fund, says swapping a minority share of your business for a large injection of capital can help SMEs accelerate their growth, open new business opportunities, free up resources and provide additional expertise and access to new networks. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Technology changes quickly, so what is in store for small businesses in the future? The CEO of the Council of Small Business Organisations Australia (COSBOA), Luke Achterstraat, says there are vast opportunities and challenges awaiting small businesses in the realms of artificial intelligence and cybersecurity. From leveraging AI for streamlined operations and boosting productivity to fortifying cyber resilience through education and response strategies, Luke offers valuable insights and practical advice to equip small businesses for success in the digital revolution. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Do you know what you really stand for? Perhaps you’re too busy running your business to ask such deep-seated personal questions. But delve deep you must! says John Di Natale, mentor, keynote speaker and author, because these days it’s more important than ever to consider what you represent. It’s all part of personal branding, he says, it’s important for business, and by the way, it’s not just about you anymore anyway – now the whole team needs to get involved. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

In 1982, Jim Penman was earning a PhD in history while mowing lawns on the side. It was the beginnings of Jim’s Mowing. Not only did he franchise the business, but has since created multiple franchises, including Jim’s Cleaning, Jim’s Dog Wash and Jim’s Fencing. You could say that he has made history, because today he’s the CEO of Australia’s largest franchise group, Jim’s Group, with more than 5000 franchisees. He explains what has led to his success and how he’s a long way from slowing down. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Despite consumers being highly discretionary with their spending, they’re still willing to splurge on themselves from time to time. That’s according to Alistair Leathwood, APAC Head of Analytics, Insights and Media at Circana, a leading advisor on the complexities of consumer behaviour. Alistair outlines other consumer trends, including a focus on ‘good value’ for products and services. Artificial intelligence, he says, offers opportunities for businesses in driving efficiencies, marketing, analytics, and research and development. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A. Raptis & Sons is your quintessential migrant-family business success story. In the 1950s, Arthur and Anna Raptis migrated from a Greek fishing village to South Australia, where they opened a fish and chip shop, with a wholesale fish area at the back. Three generations later, Arty Raptis, Arthur Senior’s grandson, is CEO of a multi-million-dollar enterprise with a fleet of boats fishing for seafood from the Torres Strait to the Great Australian Bight. It’s one of the country’s largest privately-owned fishing companies. Arty explains the pillars of the business’s success: a focus on premium quality seafood, embracing technology, environmentally responsible fishing practices, and staying true to its family roots. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Has growing your customer base stalled? Are you struggling to attract people to your website? Or maybe you have a tonne of online visitors but they’re just not buying. Whatever the case,  it’s time to check for bottlenecks. Amy Miocevich, marketing guru and Founder of Lumos Marketing, has developed a framework, outlined in her book, ‘The Very Good Marketing Guide: How to Grow Your Business on a Budget’. She explains the guide and the importance of the 5 Cs that underpin a great marketing strategy. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How healthy, or unwell, is the small business sector? Luke Achterstraat, CEO of the Council of Small Business Organisations Australia (COSBOA), discusses the complexities of economic uncertainty, regulatory changes, and the growing threat of cyber-attacks, and provides valuable perspective on the challenges ahead. He talks about the need to understand the resilience of small businesses amidst a massive increase in insolvencies and offers practical advice on accessing support and resources. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A great team is one that can collaborate. But collaboration doesn't always happen naturally – it requires active effort and commitment from all team members. Professor Martin Bean discusses his ACL framework – align, collaborate, learn – which provides a roadmap for effective teamwork and decision-making. It’s outlined in his new book, ‘Toolkit for Turbulence: The mindset and methods that leaders need to turn adversity to advantage’, co-authored with sports psychologist Graham Winter. Reference: Order a copy of ‘Toolkit for Turbulence’ by Professor Martin Bean, here. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A manager needs to embody a group of distinct archetypes if they are to reach their full potential, according to recruitment expert and Director of Talent X, Marnie Jones. From the pusher to the mentor, the trainer to the policeman, Marnie Jones explains her seven management archetypes and why embracing them all can lead to a better workplace, retention of staff, and higher profits. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Soon, employees will have the legal right to ignore contact from their employer after hours. The “right to disconnect” law takes effect in August this year for employers other than small business operators. SMEs will have a full year to prepare. Cheryl-Anne Laird, Head of the HR and IR Division at Mazars, encourages employers to consult with their workforce, review contracts, develop policies, and clarify expectations regarding out-of-hours contact. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How often have you sent an email unsure whether the person you sent it to would read it?  Most of us blithely type an email and click ‘send’ hoping for a good result.  Problem is, with so many emails in their overflowing inbox, yours might not ever be opened, let alone acted upon. Productivity and leadership expert Scott Stein, has five mini hacks to help guide the recipient to open and read your email. It’s detailed in his latest book, ‘Leadership Hacks: Clever Shortcuts to Boost Your Impact and Results’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Small business owners need dual personalities, says Anne Nalder, CEO of the Small Business Association of Australia. As well as being a brave entrepreneur, she says there’s also a diligent, prudent side that needs to be nourished if a business is to be successful. From risk management systems to tax compliance and customer service, Anne delves into the essential but often overlooked aspects of business management. She also explains why good management isn’t just about handling tasks but about strategic planning and staying informed about legal requirements that will help navigate today's dynamic landscape. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A generation vital to the workplace, Millennials, or Gen Y’s, are now approaching their mid-40’s. As lovers of technology, they’re not fearful of AI, but rather engage with it to seek workplace improvement and explore how it can improve the world around us. Leadership expert, Dr Paige Williams, explains how to nurture and value this vital, next generation of leaders. Reference: Paige has also authored a book on the topic called ‘The Leaders’ Ecosystem: A Guide to Leading, Exceptionally’ which you can purchase here.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Building brand value rather than just brand awareness, and understanding algorithm requirements, is the secret to success on social media, says George Hawwa, Growth Director of social media agency, Attention Experts. George says the social media landscape has changed dramatically in the last couple of years, and that “likes” and “shares” are no longer a metric of success. To help foster business, he advocates telling your business back story, in engaging and compelling ways. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A measly $325 in small business energy relief in the 2024 Federal Budget has left business owners deflated. At a time of often drastic economic uncertainty in the sector, there was a valid expectation that more assistance would have been forthcoming. But according to Monash University Economics and Statistics Professor, and Deputy Dean of Education, Robert Brooks, there is an upside, with structural and tax changes that will, indeed, provide more substantial help, as well as new opportunities. Listen to find out if your business qualifies. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As a businessman, John Wood built Fleetwood Corporation – the largest integrated company of its type in Australia, with caravan parks, park homes, lifestyle villages and much else in between. Then he walked away. Disillusionment set in, followed by a hiatus in John’s life as he explored what really matters in business and life. John discovered a transformative way of thinking. It opened his eyes to what’s really possible, and now he’s helping others in business open their eyes too. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you’re wondering how other businesses are handling their teams working-from-home, you might be surprised that most people are coming back to the office. But not everyone – a significant percentage are working a hybrid arrangement. Roxanne Calder, Managing Director of boutique recruiting firm, EST-10, says implementing a successful hybrid model requires understanding individual needs and aligning them with the business needs. Keeping employees happy with the flexible arrangements is important, but it should be balanced and sustainable for the business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Most of us at some stage will suffer from imposter syndrome – that feeling of fraud-like inadequacy, despite having a reputation for success. According to behavioural expert Charlotte Blair, recognising and naming imposter syndrome is the first step to managing it. Charlotte is a partner at The Strengths Partners, a company dedicated to strength-based development of individuals, teams and organisations. She is also author of ‘Career Unstuck: How to play to your strengths to find freedom and purpose in your work again’. Charlotte says that creating a brag file of past successes and considering the worst-case scenario, can help combat imposter syndrome. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Sales calls – for some they come with a sense of dread, but what holds a lot of people back is not knowing what to say and a fear of rejection. Bri Williams is a behavioural specialist who’s studied the words that best hold the client’s attention and engage them naturally, to ideally, avoid the brush off. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The corporate world has been dealing with “ESG” for years, but now the system is encroaching on small business, and is threatening to bring with it a new world of bureaucratic pain. Environment, social and governance considerations, collectively known as “ESG” are likely to become a bigger issue for SMEs in coming years, as governments and big corporations crack down on compliance. Anne Nalder, the CEO of the Small Business Association of Australia, discusses the imminent challenges and future obligations for small businesses. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A core element to great customer service is a recovery strategy. It’s how you react to those times when, inevitably, your business makes a mistake. Often, businesses do the bare minimum to assuage their customers, when in fact they could and should go above and beyond to fix the error; which will help markedly in a creating a positive impression. That’s according to entrepreneur Roy Osing. He calls it the ‘recovery strategy’ – done well, customers will not only stick with you, they’ll also tell others about you. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It’s budget time, so what is Australia’s enormous small business sector expecting — particularly given the state of the economy. Well, CEO of the Council of Small Business Organisations (COSBOA), Luke Achterstraat, discusses the pressing issues facing small businesses and their expectations from the upcoming federal budget. Luke outlines two main areas of interest: short-term relief, including energy cost reduction and cash payments, to alleviate the immediate financial strain on small businesses. COSBOA has also asked the government to institute long-term strategies like procurement reform and deregulation to ensure sustained growth over the next 3 to 5 years. It all highlights the need for government support to navigate the challenges faced by small businesses in the current economic climate. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A new proposed tax in Victoria aims to bolster the revenue base of the state government, which, like other states, is grappling with substantial debts. The Commercial and Industrial Property Tax (CIPT) will be applied to properties acquired from 1 July 2024 onwards. Steve Baxter, National Indirect Tax Partner at Mazars, discusses the proposed levy and which properties it will likely affect. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Do you know your responsibilities under Australian consumer law? If you think it only applies to certain types of businesses, think again. According to Business Lawyer, Tracey Mylecharane, it’s absolutely vital that you do everything necessary to comply with this law. She says it’s important to look at your documents, systems and processes to ensure both you and your potential customers and clients are protected. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

No doubt there are some in your team who are facing money worries. Financial stress, like any forms of stress, can have a negative impact on performance and can lead to further problems, including depression. As a boss, you can help with support and education, says Jacqui Clarke, author of ‘Stop worrying about money – start planning now to secure your financial future’. She explains how you can encourage your team to build a personal finance village around them – qualified people who can help make sound financial decisions and reduce the emotion that often goes with those money decisions. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A perception still exists among many in business that sales is a combat sport. In order to be good at sales, you need a thick skin and be hardwired to win at all costs – qualities that tend to favour men. Well, those stereotypes fall well short of reality, says Sue Barrett, CEO of Barrett Consulting Group. She says women bring specific qualities that differ from traditional sales stereotypes leading to better sales results. The evidence is in the latest research. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It’s natural to be apprehensive – even fearful – of the uncertainty that envelopes us when we face challenges. But, if we push through a particular challenge and get through the other side, we’re the better for it. Emotional fitness expert Joe Pane has identified three universal fears that hold us back from living the life we want or having the business we desire: the fear of not being enough, the fear of not belonging, and the fear of not being loved. To find direction, he says, it's important to align with our evolving values and integrate ambition into meaning. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Great coaches – like great leaders – are able to support teams and each individual within the team, allowing them to perform at their best. Professor Martin Bean, is CEO of The Bean Centre, and co-author of ‘Toolkit for Turbulence: The mindset and methods that leaders need to turn adversity to advantage’. He discusses how meaningful, one-on-one conversations, focused on achievements, development, enjoyment, and partnerships, all help enhance team performance and engagement. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The problem with most business proposals is that they’re too focused on selling the business to the potential clients. A better tactic is to focus on the client’s needs and wants. It’s outlined in Alan Weiss’s book, ‘Million Dollar Consulting Proposals’, a well-worn copy of which is in the hands of Nicole Ashby, Founder of Mentoring to Success. Nicole and her clients swear by the million-dollar proposal. She describes what it is and how to implement it, so you can win a larger share of lucrative contracts. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you currently employ casual staff, now's the time to check whether in fact they're employment is genuinely casual. Cheryl-Anne Laird, Head of the HR and IR Division at Mazars, says changes to the Fair Work Act 2009, has redefined what it means to be a casual employee. For instance, casuals will have the right to convert to permanent employment, but employers can decline the request on reasonable grounds; as Cheryl-Anne describes what "reasonable" means. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Too many companies focus on the products they provide. They tinker with the price, and they highlight the features. The problem is that it’s harder to differentiate your product from everyone else’s. To standout, insists entrepreneur Roy Osing, you need to deliver dazzling, astonishing customer-service, moments that take your buyers’ breath away. Triggering the most valuable marketing of all – rave-worthy word of mouth. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How well does your website perform in search engine results? If it’s not at least on page one, you need to understand how Google’s algorithm is prioritising quality content over quantity, and build that into you SEO (Search Engine Optimisation) strategy. That’s according to Sagar Sathi, Founder and CEO of digital marketing agency Xugar. The credibility of the author are also important factors in determining search rankings, strengthening your SEO and overall marketing strategy, which has the capacity to provide a long-term return on investment. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Do you find some people on your team are difficult to communicate with? Perhaps they don’t give straight answers, or they dominate group conversations, or they’re outright hostile. Well, they could demonstrate one of four main communication styles: aggressive, passive, passive-aggressive or assertive. Communications specialist Leah Mether unpacks each style and how you can adapt to better connect with your team.  Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Fleur Heazlewood reckons that our race for more is reducing ourselves to less. Our health and wellbeing is the ‘less’, while the ‘more’ is the endless cycle of being busy. The answer, she says, is to prioritise our own wellbeing; if we do that, everything else will fall into place. Fleur shares some practical tips from her book, ‘Resilience Recipes: Making space for wellbeing that works’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A self-entitled employee is someone who thinks they should be paid more, who always wants promotions, the best opportunities, bonuses and take holidays only when it suits them. Often, a self-entitled employee is not particularly good at what they do, they do less work than their peers and add less value. So, how do you handle them? Workplace expert Michelle Gibbings says you need to address their behaviour regularly and methodically. She steps us through the types of conversations bosses should have with them and how to guide their thinking and expectations. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Since the pandemic, the rate of people recording psychological distress has increased massively. That’s according to Kerry Howard, corporate mental health advisor, and author of, ‘How to heal a workplace culture: Tackle trauma, foster psychological safety and boost happiness at work’. She explains what trauma is and how to help minimise the traumatic impact in the workplace, through understanding and compassion. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How are you doing with sales? Do you have a winning sales strategy or approach? If not and you’re struggling to close, you might need a different pitch. Glenn Poulos has developed a sales pitch from his many years in corporate sales, marketing and customer service roles. The ‘Punch Perfect Pitch’ starts with a "punch" or "bang" – an impactful opening that grabs the audience's attention. Because it’s important to understand the client's pain points and demonstrate how your product or service can address their most urgent problems. Reference: Glenn Poulos’s ‘Punch Perfect Pitch’ - https://glennpoulos.com/ Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A successful sales team as one that is fully engaged, highly satisfied, able to handle pressure, and performs at their best. That’s according to Anna Glynn, speaker, author and coach on thriving workplaces, who shares her six secrets to sales success. Implementing the six principles, she insists, takes time and should be part of an ongoing plan. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There are four key questions a business owner needs to ask themselves about why customers or clients choose their business. That's according to Dan Williams, Asia Pacific Coach for EOS Worldwide, a global network of business coaches. In this episode, Dan Williams explains how studying your customers can lead to increased profitability. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Lawyer Tracey Mylecharane feels that we’re in a crisis of knowledge. Countless business owners, she says, are simply not aware of some of the legal issues affecting their own business and their customers. There is a lot of risk that could be avoided by doing due diligence and risk management. She insists that businesses have the right legal documents that are tailored to their circumstances, the right insurance and proper systems and processes. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

We’re living in such a fast changing world, that for many the rate of uncertainty has made it difficult to plan for the long-term. But plan we must, says an optimistic Nigel Collin. You must find the right balance of planning for the future with the flexibility of shifting course when storms approach. Nigel, who’s weathered many business squalls over the years, offers some guidance for others in business for the rest of this year and beyond. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Facts and stories play a vital role in successful sales operations. While facts build trust and demonstrate value, stories engage and connect with people on an emotional level. The problem is that businesses tend to use either sales or facts to convert customers or clients to purchase. Sales expert Sue Barrett, CEO of Barrett Consulting Group, insists a good story has the power to inspire action and create a sense of connection between the storyteller and the audience. Salespeople should embrace authenticity and share their own vulnerabilities and challenges to foster trust and build deeper relationships. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Businesses are scrambling to keep up with latest trends in technology and take advantage of the efficiencies of digitisation. At the same time, mediocre customer service is rampant. So, how can you embrace the benefits of the digital era while also servicing customers with the human touch they crave? Well, Jaquie Scammell provides the answers in her new book, ‘The Future of Service is 5D’. The concept encompasses the physical, cognitive, emotional, social, and spiritual dimensions of human interaction. Jaquie encourages bosses to create conditions that allow employees to thrive in each dimension. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How do you explain to a member of your team that they have body odour? It’s a delicate conversation – you don’t want them to feel terrible, but it’s important to let them know. For help, we turn to HR guru and CEO of Corporate Dojo, Karen Gately. Body odour aside, most businesses require a certain standard of appearance, particularly in customer-facing roles. Is it okay to expect staff to cover those tattoos and nose piercings, polish the shoes, and keep hair tied back? Karen says it's important to outline your expectations in a carefully-worded and clear dress code. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The current economic climate is having a significant impact on small businesses, with SMEs struggling across various industries. According to Wayne Morris, CEO of Fifo Capital, many businesses don’t fully understand the importance of cashflow, often focussing solely on profit and loss statements. Managing cash flow effectively, requires forecasting, clear terms and conditions, and understanding customer credit ratings. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

More than a third of all businesses in Australia are female-owned – a significant proportion, with the vast majority being mothers. Incredibly this demographic is an audience that remains largely untapped. Kate Christie is a time management expert and author of five books, including her latest, ‘The Life List: Master Every Moment and Live an Audacious Life’. She discusses what business can do to effectively capture the purchasing power of women. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Too often sales people tell the customer what they think they want to hear, rather than asking questions and listening to customer concerns. That’s according to business coach and trainer Jim Cocks, who equates great questions with great sales. Jim offers insights into how to improve sales performance by focusing on mindset and building rapport with potential clients. He offers strategies for handling objections and closing the sale. And he shares seven sales beliefs that can impact success. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

When Dr May Chan was a child, she had a fall which resulted in dental issues and an unwillingness to smile for family photos. This experience would later be pivotal in her ambition to pursue a career in cosmetic dentistry. Ten years ago, Dr May and her husband, Dr Reuben Sim, started Dental Boutique in the Melbourne suburb of Balwyn. Today it has grown to 10 surgeries across Australia and New Zealand. They have since won a slew of business awards. She discusses the life-cycle of business growth including, the start-up stage, teenager and maturity stage. The success comes down to maintaining a focus on quality, putting the right systems in place, looking after their staff, and adding value to the community. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Business Coach Dan Williams says he can chalk up most business failures to weak processes. An Asia Pacific business coach for coaching firm EOS Worldwide, he says successful firms need to have strong processes at their core, otherwise their possible growth and ability to scale will be hobbled. And he says strong processes will lead to fewer people leaving the company.  Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The good old days in agency land saw long lock-in contracts, mark ups on media buying and the money flowed. At a time when there are more ad, digital and PR agencies than ever, James Smith, CEO of digital agency Smith Brothers Media, explains why there’s a shift in monetization strategy across the industry. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There’s a goldmine of extra income a lot of businesses are missing out on because they don’t follow up effectively. Sales expert and Founder of BOOM Sales!, Trent Leyshan, reckons businesses haven’t implemented a proper follow-up process or structure. Trent explains how to follow up, using both traditional and digital methods. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Rarely do we know when crisis will strike – a pandemic, war, or a GFC-like event – but if it does happen, the impact on your business and staff could be just as seismic. So how can you prepare for a potential disaster? It helps to have an adaptive mindset, insists Prof Martin Bean, CEO of The Bean Centre, and former Vice Chancellor of RMIT University, during the lockdown days of COVID-19. He has co-authored a book, ‘Toolkit for Turbulence: The mindset and methods that leaders need to turn adversity to advantage’. An adaptive mindset, he says, equips you and your team to deal with fast and unpredictable change, to navigate in uncertainty, to collaborate on complex entangled problems, and to embrace ambiguity and paradoxes. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

To maintain long-term profitability, you need a strategy that can adapt to new trends and consumer demands. Companies that don’t change will fall behind, says consumer and marketing guru Barry Urquhart. Barry identifies three pillars of business success, and offers the example of a particular Australian hardware company, which is pivoting from hardware to homeware – a subtle, yet powerful realignment. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Many businesses are being held back because their owners either can't, or won't, identify what they are bad at. That's according to Dan Williams, Asia Pacific Business Coach for EOS Worldwide, a global network of business coaches. Dan says it is crucial for business owners to identify what they "suck" at. He says that by slowing down and taking stock of everything you do, it's possible to identify tasks that you either hate or are bad at. Only then can you work on solutions, which may include outsourcing. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Several years ago the corporate world was going crazy over the latest business fad of Blue Ocean Strategy. The book of the same name won a slew of awards and sold millions of copies worldwide. The concept was simple: try to capture "blue oceans" of unexplored new markets. Like many theories, it just doesn’t work in a practical sense. Entrepreneur Roy Osing unpicks the problem of Blue Ocean Strategy specifically, and why some in academia are too far removed from the practicalities of running a business. And so, he warns, be careful of who you listen to. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Workplace culture is fundamental to the success of your business. If your people aren’t happy, the productivity and profits of your business are greatly impacted. Corporate mental health advisor, Kerry Howard, addresses the issue in her book, ‘How to heal a workplace culture: tackle trauma, foster psychological safety and boost happiness at work’. She says it’s up to the business owner or leader to learn how to manage interpersonal connections among staff. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Workplace productivity has taken a dive in the last couple of years. In fact, it dropped 3.7% in 2022-23, according to Australia’s Productivity Commission. Productivity in the workplace involves effectively leveraging resources to deliver outcomes. So how do you do that? HR consultant Karen Gately says bosses should set clear expectations, fostering engagement, and focusing on intrinsic motivators. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Traditional sales skills may not be sufficient to overcome the challenges faced by sales teams today. A new approach is needed to end rising disengagement, stress and burnout, and equip sales leaders to lead their teams confidently to success. That’s according to Anna Glynn, who says leaders need to ensure that their teams have the mindset and toolset – not just the skillset – to succeed in sales. She calls these the off-field factors and they relate to the resources available that help achieve long-term sustainable performance. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Some of Australia’s best-known and largest companies are some of the worst exemplars of customer service. That’s according to Milton Collins, Principal of The Action Business Coach. He says one of the biggest mistakes is forgetting or ignoring what the customer wants. Milton discusses all this from his book, ‘Delight, Disrupt, Deliver: Grow your business using the power of small surprises’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Business owners can be their own worst enemies if they have a fixed mindset. That’s the view of Tristan Wright, a business coach and founder of Evolve to Grow. He says the way we are brought up can give us a blinkered view of the world and our own abilities. Tristan also says self-belief, the development of good habits, thinking laterally and embracing challenges can all be ways to remove obstacles in the life of a small business owner. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Without doubt, there has been an increase of burnout across the board in recent years. That’s according to mindfulness and high-performance coach, Melo Calarco, who says much of it comes from a residual fatigue, or a hangover, from the pandemic. Melo’s book, ‘Beating Burnout Finding Balance’, offers tools to achieve mindfulness. And, he shares inspirational stories of his trekking adventures in remote corners of the world that have transformed how he himself deals with tricky situations. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

What does it take to lead a leadership organisation? Well, former AFL player and two-time Hawthorn Grand Final winner, Dean Anderson explains why in 2022, he took the role of CEO at Leading Teams. Leading Teams is an organisation well known for its leadership and high performance models, that have had a huge impact on businesses across so many industries, including media, education, government, utlitlies and most publicised - on elite level sporting teams. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

This is the 1,000th episode of Business Essentials Daily! So we stop, and discuss with Nick Schildberger, Managing Director of SoundCartel, why we started the podcast, how we navigated the pandemic, and reaffirm our focus on providing SMEs the information they need to grow their business, during the rollercoaster economy of the last four years. Nick also takes a look at podcasting as a medium and its impact on business over time. References: We’d really appreciate you rating and reviewing this podcast at the link below, or wherever you are listening now:https://podcasts.apple.com/au/podcast/business-essentials-daily/id1511116318 Listen to the ‘Great Australian Detour Kids’ Cast’:https://soundcartel.com.au/work/subarus-great-australian-detour-kids-cast/ Listen to ‘The Churchill Collective’ podcast:https://soundcartel.com.au/work/the-churchill-collective/ Listen to ‘Podcasting Essentials’https://soundcartel.com.au/podcast/ Australian podcasting statistics from Edison Research’s The Infinite Dial 2023 Australia:https://www.edisonresearch.com/the-infinite-dial-2023-australia-from-edison-research/   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As a business owner, it behoves you to work on those activities that bring in a better return on investment. Don’t do the menial, repetitive stuff, when you could be delegating to someone else in your business, says productivity expert, Les Watson. As a leader, you should be working on your business – bringing the dollars in – not in the business. Les Watson shares his prioritisation system which ensures the important things aren’t ignored. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The key to effective sales and marketing is collaboration, according to sales expert and CEO of Barrett Consulting Group, Sue Barrett. Having a customer-centric mindset across the entire organisation will ensure everyone is on the same page. This can be achieved by nurturing the customer at each marketing touchpoint, e.g. emails, social media digital marketing, and direct communication with sales teams. While the emphasis on each function may vary depending on the product or service, the core idea remains that are interdependent. This synergy between sales and marketing is fundamental for achieving sustainable growth and success. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How detailed are your employment agreements? If, as lawyer Tracey Mylecharane has observed, it’s a simple one-pager outlining the role, it’s nowhere near good enough. You want to legally protect you and your business from a disgruntled employee by providing a comprehensive document, that defines not only the role and responsibilities, but also items like social media policy, confidentiality, intellectual property, leave and entitlements, termination, and more. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Business owners often struggle with setting the right price for their products or services due to self-doubt, observes business coach and trainer Jim Cocks. It’s important, he says, that business owners have the confidence in their offerings and be willing to increase prices to reflect their quality and value. Finding the right pricing balance requires consideration of competitors, affordability, and the current economic climate. Jim Cocks is author of ‘Build, Excite, Ignite: How to beat burnout and build a six-figure business in 12 months’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

One of the most effective marketing strategies is tapping into other people’s networks. But, Marketing Specialist and Founder of Leadsology, Tom Poland says, it requires finding partners whose audience aligns with your target market: offering something that people are already looking for is key. Tom explains how to identify and approach potential partners, and the importance of building an email list for successful marketing. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As a business owner, have you let the sales process fall by the wayside? If you’re like many others, perhaps what stops you from selling is fear. Well, according to sales guru Trent Leyshan, you need to regain your mojo. Afterall, he says, sales is the lifeblood of any company. Trent is founder of BOOM! Sales and author of two sales books, 'Outlaw' and 'The Naked Salesman'. He outlines the three key steps you need to take to go from fearful to fearless in sales. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Attitudes about diversity and inclusion in the workplace and marketplace have change dramatically over recent decades. Hamid Senni, a veteran Diversity and Inclusion Consultant, shares his two-decade journey witnessing the evolution of the market's approach to diversity. He discusses the paradigm shifts from initially addressing discrimination, to the current focus on belonging. And he emphasizes the importance of authenticity in fostering a truly inclusive workplace culture, delving into the layers of diversity, from customers, communities, and suppliers to market offerings. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

While discussion around mental health is becoming far more open and less taboo, poor mental health costs the Australian economy around $17 billion per year. So, there’s an increasing need for businesses to provide a physically and physiologically safe environment. Liz Ralph is Learning Manager at Lysander, an award-winning consultancy firm that support businesses in leadership development and cultural transformation. She explains that workplaces can be audited for both beneficial and poor psychological conditions, and then guided to create a strong and psychologically safe workplaces, for staff to thrive. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A new law has been introduced to address the blurring boundaries between work and personal life. The ‘Right to Disconnect’ bill allows employees to refuse to monitor, read, or respond to contact from their employer outside of working hours, unless the refusal is unreasonable. Ryan Price, Head of Content & Training at Employsure, says business owners should prepare for the new rules by setting policies, consulting with staff, and considering compensation for after-hours availability. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

ChatGPT is the best-known example of a large language model which is transforming the way in which we communicate. It’s now leading to other innovations, including ChatGPT-specific apps that anyone of us now can create to help our own businesses. Futurist Steve Sammartino explains some of the advances in artificial intelligence and how they will impact the way we work and live. Future AI trends, he says, include the development of personal digital twins and the emergence of copyright battles over biometric data. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Do you feel as if you have too much on your to-do list, both at work and at home? There are not enough hours in the day, and you’re constantly thinking about the next thing. Mindfulness is becoming a well-known ability to navigating all that chaos. Customer service expert, Jaquie Scammell achieves mindfulness through meditation, which helps her with calmness, clarity and happiness. She explains how busy people can meditate and why achieving mindfulness is good for business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

What is the economic outlook for 2024 and how will depleted household savings influence the situation? Monash University Economics and Business Statistics Professor Robert Brooks, explains the reasons behind a more cautious approach to consumer spending, which may impact many small businesses. Professor Brooks highlights the government's policy choices, including infrastructure investments and addressing energy pricing to further manage inflationary pressures. He emphasizes the importance of policy certainty for households and businesses and forecasts a narrow path to inflation reduction while staying vigilant for any unexpected shocks. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you ask questions and listen to the answers, you will learn what your customers want. Selling becomes easier and you don’t have to talk so much, says sales expert Colin Pearce. Colin has been training salespeople for many years and has a bag full of tips on how to sell more, easier and faster. Talking too much is a bane for many salespeople, and it's their "overselling" which often puts people off. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Whether interest rates start to drop or not, the share market’s relatively robust at the moment. That’s according to investment expert Elio D’Amato, Team Member at Stockopedia Aus & NZ. Property and housing will be strong, he says, so long as the Australian economy performs as expected in the long-term. Elio says the share market is somewhat two-speed because of what he calls “price makers” and “price takers”. Elio finishes with his specific “stocks to watch”. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Ros Handley wants to change the conversation around retirement to renewal. Our mindset, and the way we think about this phase of our lives is really important. If we have potentially 20 years or more ahead of us, why wouldn’t we see it as an opportunity to start something new? And, it’s never too early, she says, to think about and plan for retirement. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

This year’s Australia Day holiday fell on a Thursday. Some employees around the country saw that as an opportunity to take a sickie, and have an extra-long weekend. But, other’s were genuinely ill. As a boss, how do you know if someone’s being legitimate? Karen Gately, CEO of Corporate Dojo, says it’s important to have open and honest conversations, in person. Employers should have policies in place and everyone should understand their obligations under the law. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Is your workforce as diverse as the customers they serve? It’s an important question to ask. As a Diversity & Inclusion and Culture Transformation Consultant, Hamid Senni explains how diversifying your workforce can lead to new efficiencies and a better customer experience. Hamid emphasizes that diversity goes beyond race and gender, encompassing various characteristics such as age, abilities, and experiences. He highlights the benefits of a diverse workforce, from understanding customer needs to fostering innovation and adaptability. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Failure isn't something we should avoid at all costs – on the contrary, failure is a powerful force on the journey to success. Entrepreneur and key-note speaker, Gabe Zichermann, says if you don't feel the fear of failure, then you're not pushing yourself hard enough. In other words, fear often indicates you're on the right track. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Understanding your clients’ needs and desires is a crucial step in the sales process. And it’s only through asking the right questions and having the ability to listen well, that you can source this information. That’s the first of five steps to increasing sales convertions. Sales and business strategist, Maree Kirkpatrick says pricing and bundles should be tailored to meet specific client requirements. Asking for the sale shouldn’t be considered pushy or salesy. Objections should be seen as opportunities to provide additional information and to address concerns. And the final step, onboarding, is critical to creating a positive client experience and to encourage referrals. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Each year, leading sales advisor Sue Barrett reveals the top sales and business trends. For 2024 those trends embrace the concept of collaboration. To be effective, you needn’t choose between being a hunter or a gatherer, or a manager or leader. These binary choices are not helpful, Sue says. You can be both profitable and ethical, an effective leader and manager, and combine human capability with technology for better business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Apple worked hard to keep things simple - we see it every day in its products and its success. From the man who named the iMac and who was integral to Apple’s ‘Think Different’ marketing campaign, Creative Director Ken Segall spent 12 years working with Steve Jobs and experienced first-hand his obsession with keeping things simple. Ken wrote about it all in his book ‘Insanely Simple: The Obsession That Drives Apple’s Success’. He shares with us the many lessons he learned about one man's single-minded drive for simplicity, in a complex business world. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

No matter how tough times are – and we’re facing economic challenges right now – there is always opportunity. That’s according to Andrew Griffiths, entrepreneurial futurist, keynote speaker, and best-selling author. It’s up to us to adapt in the face of change, he says, and be proactive in chasing those opportunities. He provides seven practical steps you can take to guide your business to new heights in 2024. Importantly, you need to take action now! Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

What’s worse than having people talk about you behind your back? In a business sense, it can be worse if nobody’s talking about you at all. So, if you want your brand spoken about, it’s best that you control what people say. You can do that by telling your own stories. These days more and more businesses are discovering the powerful benefits of brand storytelling. Gabrielle Dolan is a business storytelling expert who shares ideas from her book, ‘Magnetic Stories: connect with customers and engage employees with brand storytelling’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

COVID-19 has impacted the way we buy – we’ve embraced online shopping not just for convenience but in the hope of finding the best deals. Now, with cost-of-living pressures, and the rise of subscriptions services, the infrastructure required to accommodate this switch in consumer buying habits has had to adapt. Richard Thame is CEO of CouriersPlease, Australia’s leading franchised parcel delivery service. He says sales events – like Black Friday and Christmas sales – play a major role in how consumers plan their purchasing behaviour. To survive in the fast-changing retail landscape, Richard says businesses should focus on understanding their customer, providing value, and investing in technology. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As president, Roy Osing guided Canadian telco Telus Communications to $1 billion in sales. He identifies six major drivers that helped to achieve that growth, including differentiation, planning, and championing the frontline staff. He insists that there are no silver bullets – running a business is a game of inches. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How does your brand stand out from your competitors? Do you use tired, cliched images on your website, or are you a bit more creative? Brand creator and consultant, Bec Hughes, says to succeed in brand design, you need to provide memorable experiences for your potential customers. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Few could  have guessed that an overweight young man with an eating disorder would go on to found one of Australia’s most popular fitness brands, but that’s Aaron Smith’s true story. In this episode, the founder of KX Pilates discusses his new book, “Define Yourself: When Passion, Purpose and Business Collide.” Aaron overcame immense personal and business setbacks to start a company that now includes more than a hundred studios in six countries. He explores the highs and lows that shaped both his personal and professional journey, in a memoir that serves not just as a business guide but as a testament to resilience, self-discovery, and the importance of humility in leadership. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Being a coach and umpire at the highest level of elite AFL sport has taught Jeff “the Giesch” Gieschen a thing or two about leadership and the nurturing of star performers. Now he’s transferring those lessons to the business world. Leadership’s tough, he’ll tell us, but fairness, empathy and team spirit are paramount if you want to move from good to great. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

When it comes to the cascade of AI tools entering the market, be wary of relying too heavily on them to communicate with your audience. Customer service legend Barry Urquhart insists there is nothing more frustrating than having to deal with AI bots, when all customers or clients want is to speak with a real human. While AI can enhance efficiency and productivity, he says, it should be used to complement human interaction rather than replace it. So, before investing in new AI technologies, businesses should assess and optimize their existing resources and capabilities. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

More than 60% of Australians over 18 years old have a LinkedIn profile. While the popular social media platform is ideal for sourcing and developing business leads, most people don’t use it effectively, according to Karen Tisdell. Karen helps people to craft their LinkedIn profiles and offers lessons on building connections through the platform. To generate leads Karen recommends proactively searching for potential clients, personalising connection invites, and building relationships through engagement. Investing 5 to 10 minutes a day, she insists, can yield major results. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

When dealing with government, business owners should be concise, polite, and persistent. That’s according to the Director of Unravelling Red Tape, Elaine Abery, whose spent her career battling the bureaucracy on behalf of businesses. She says owners shouldn’t be afraid of governments or the big businesses they’re having trouble with, and that change — even legislative change — is possible with the right approach. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As we head into another year, have you wondered how other businesses are handling their HR function? Karen Gately, Founder and CEO of Corporate Dojo, reflects on the most important trends in HR and workplace culture right now. They include embracing technology – in particular AI – to enhance the employee experience from onboarding to performance management. Other trends include leadership, hybrid workplaces, DEI (diversity, equity and inclusion) issues, and supporting employee well-being and mental health. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Like it or not, customers are always measuring the way they’re treated. The way they feel could be the difference between returning or not. That observation is from customer service guru and CEO of ServiceQ, Jaquie Scammell. To improve customer service, you need to change specific habits. In this episode, Jaquie outlines some tips from her book, ‘Service Habits: 21 habits to transform your service culture’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Monash University economist Professor Robert Brooks explains why it is that Australia, and the world, avoided a widely forecast recession in 2023. Professor Brooks highlights the unexpected resilience in economic growth, attributing it to factors like sustained demand for Australian commodities and the quicker-than-expected relief of supply chain issues. He also delves into the intricate balance of monetary policy, global influences, and domestic economic management. He suggests that while growth rates have tapered off, there's cautious optimism for 2024. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

So many different online tools are now available to plan your workday and record the important elements of your business. But whether you use them or old school pen and paper, it’s crucial to record your thoughts, or risk forgetting what you’ve done or the goals you’re trying to achieve. Productivity guru Les Watson explains why he’s a fan of record-keeping and setting time aside for review and reflection. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Business owners shouldn’t be afraid of taking on government departments if they have a valid complaint. So says Unravelling Red Tape Director Elaine Abery — an expert in dealing with the bureaucracy. Large businesses are constantly talking to governments, but SME proprietors can find it too intimidating. Elaine Abery says that once data is collated and thoughts written down on paper, there’s nothing to stop smaller business owners from talking to departmental managers, who, she says, actually want to help businesses that are doing the right thing. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Customers don’t like it when they’re told “No, you can’t do that,” or “No, you can’t have that.” Many organisations insist on rules and regulatory systems to control and handle large numbers of customers. The problem is, observes entrepreneur Roy Osing, they ignore customers as individuals, which leaves them annoyed and upset. And you don’t want that! Instead, Roy encourages businesses to implement a strategy of “yes”. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Affiliate marketing, or influence marketing, is promoting someone else’s product or service in return for an award. It’s more common these days as consumer’s eyes are glued on social media. But, lawyer Tracey Mylecharane says she will never agree to be an affiliate for someone else’s product or service. She’s happy to give recommendations if someone asks, but she sees the formal process of affiliate marketing as a conflict to her own business and values. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

KX Pilates is the Australian fitness chain that muscled in on the local market. The idea was first sparked while its founder, Aaron Smith, was travelling abroad. Following his gut instinct and with no formal business qualifications, he’s propelled his business into an industry juggernaut with 109 studios across six countries. In this episode, Aaron shares the story of how innovative customised Reformer Pilates machines, exclusive to KX Pilates studios, have revolutionised the workout experience. He discusses early struggles to educate the market and the pivotal role word-of-mouth and creative marketing strategies, played in KX Pilates’ success. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The federal government is considering amending the definition of a ‘casual employee’. It’s not enough to offer and agree to casual employment for your staff if the manner in which the employee works doesn’t fit the definition. Janet Tan, a Senior Associate at Justitia Lawyers, says there could potentially be penalties if employees are misclassified.  Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

They say, you are what you eat, and with good reason. The Western diet with its highly processed foods, sugars and salts, can make you feel drowsy, lead to weight gain and even diabetes. Dietitian Kate Save discusses the impact of a poor diet, and she outlines a lifestyle which will make you healthier, happier and more energetic – all of which are key to running a successful business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It’s an annual tradition, this time of year, for Business Essentials Daily to talk with Melbourne University Economics Professor Neville Norman, for his take on the economic year ahead, and how it will impact upon small businesses. Neville breaks down the economic landscape into four key themes — G for growth, R for rates of interest, I for inflation, and P for policy. He calls it his “Get a GRIP on the Economy”. Reflecting on the past year and looking ahead to the most likely future, he examines the positives and warns of potential challenges, such as a fall in household spending power. He also predicts a slower growth rate, tightening belts, and potential interest-rate reductions if the economy falters. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

At a time when so much feels out of our control, there are some things we can be disciplined about, that will likely result in a successful outcome. With more than 30 years coaching and consulting experience, Mike Goldman’s goal is to help build individual and team discipline, much of it explained in his number one best-selling book ‘Breakthrough Leadership Team.’ In this interview Mike offers three practical ways to develop discipline. Reference: Find out how Mike Goldman can transform your team and leadership skills, via his website,  purchase his best-selling book ‘Breakthrough Leadership Team’, and check out his FREE video course on how to conduct a talent assessment. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Andrew May has been a skills coach and mentor to some of the country’s top-performing sports teams and athletes for many years. How do elite athletes perform at their best, and are there any lessons from them for those in business? Andrew says it’s important to start the year by planning ahead, and that means ensuring you schedule in enough breaks so that your body and mind are not overwhelmed during the long 12 months. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

An increasing number of business owners are realising that a good workplace culture is important for business health and success. Problem is, they’re not sure what they can do to improve their company culture. To help is culture change specialist, Colin Ellis, who shares a whole range of ideas from his book, ‘Culture Hacks’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

After 30 years of experience, one of Australia’s best real estate agents knows exactly how to navigate the "fee reduction?" question. If you can explain why your service is better than your competitors, you shouldn’t have to compromise on price. James Tostevin’s passion for his job and disciplined work ethic helps explain why he is so good at what he does, which translates into phenomenal success. And the lessons he gives to Business Essentials can be applied to any business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Preparation is so important to telephone sales – have a script, write down key objections, but most importantly "master your mindset". That's the advice from Ashleigh Hoult, founder and director of The PromoDonna. These days a lot of businesses are reluctant to do cold-calling as a business strategy and have lost the art of speaking on the phone. That paves the way for others who understand the benefits of cold-calling, so long as they know the tricks to get to the decision-maker and make a compelling case for your business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Show humility, be open and transparent, and be comfortable within your own skin. Those are some of the qualities of good leadership. Tony Gattari, Founder and Managing Director of Achievers Group, says charisma isn't necessarily the way to achieve great leadership – instead it's making yourself vulnerable and open with your team, and having brutally honest and fearless conversations to build mutual respect. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A little doubt can be a good thing, but too much can stop growth and cripple your business. Coach and keynote speaker, Terry Barridge, says confidence comes from doing things you’re familiar with, but if you’re taken out of your comfort zone, do you lose all confidence? In a changing business environment, future leaders need to move out of their comfort zone more often and learn to handle their doubts. Terry has some tricks on how to battle the negative self-talk, build confidence and exorcise those doubt-driven demons. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The frontline of business is customer service. That's where we engage with customers and – hopefully – persuade people to buy.  But, why do some frontline staff fail? It comes down to a lack of empowerment, according to customer service expert, Michael Carrick. When people feel empowered, they're much better at helping others. When we take care of our own people, Michael insists, our people will take care of our business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Don’t give up - do it regularly and consistently and you'll reap the benefits. Just like an exercise regimen, prospecting for clients can be daunting - particularly the cold-calling side. But prospecting is more than just cold-calling, and if done properly it can bring real benefits to your business. Ingrid Maynard knows - she’s had more than 25 years' experience in sales and she advises businesses on lead generation through her company, The Sales Doctor. Ingrid explains what it takes to be a great prospector.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A few years ago, Australian Rules football legend, Rodney Eade, changed his coaching boots for the corporate sector, offering businesses lessons in leadership, especially around the area of change. Rodney's venture is called Facing Change – a timely initiative as the world of business transforms as never before. Like team sport, he's found building a strong culture in the workplace helps bring the best out of everyone and improves the bottom line. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Mandy Holloway isn't a fan of your typical performance management appraisals which allow managers to hide behind a system. Instead, she says, managers should talk with their staff more often and in a meaningful way. Mandy outlines the seven types of conversations you should have with your team members on a regular basis to help motivate them and ultimately increase the business's performance. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Many "new" ideas already exist in some form or other — does yours bring something better to the market? Business Adviser and Author, Alan Hargreaves, has three rules to test a new idea for success: Is it needed? Does it work? Can it be done better? Alan insists if your idea provides more convenience for consumers, it might be a winner. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It’s a fine line: having the perseverance and grit to constantly manage a business, without succumbing to burnout. Andrew May, CEO of StriveStronger, recognises the challenge businesses face and says looking after your physical and psychological wellbeing is paramount to a healthy business. He says you shouldn’t ignore the signs that your body and mind might be suffering. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

To be a better, more productive team member, don't get distracted and don't disrupt others around you. That’s advice from Dermot Crowley, author of ‘Smart Teams: How to work better together.’ Two disruptive patterns we all create at work are emails and meetings. Dermot asks, do you really need to copy someone on a message who doesn’t need it? And, must you always drag someone into a meeting who doesn’t need to be there? Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Are you sick of not charging enough for what you do – but you don’t dare increase your prices for fear of customers leaving you in droves? Then sit back and listen to some salient advice from Australia’s number one business author, Andrew Griffiths. Enough’s enough, he’ll tell you. Be brave and take a leap into “expensive” territory. It’ll transform your business – and your life!   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If tyre kickers are tying up your time seeking quotes and proposals without coming through with the work – then it’s time to call them out. Preparing detailed proposals is a time-consuming part of any sales person’s job. There’s a substantial cost involved, says respected sales expert Sue Barrett, Director of Barrett Consulting Group, and you can’t afford to waste time if that client seldom or never comes back with the goods. Tyre kickers, Sue warns, may be after more than you think when seeking a proposal from you. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If your team isn’t performing as best as it should, perhaps the reason is you. The ingredients to building a successful team comes down to the boss’s accountability, ownership and leading by example. That’s according to Karen Gately, CEO of Corporate Dojo, who offers a six-step solution for leaders to effectively influence the success of their team. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

What's your story? Every business has one, and it will help you better connect with potential customers by telling it. Sales expert Colin Pearce says storytelling works if you want to build brand value. Stories move people and they’re a wonderful way to create memorable experiences about your business which will build loyalty and keep your customers coming back. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Writing down your goals is one thing, but following through on them is quite another. Entrepreneur Matthew Michalewicz has developed several technology companies in the US and Australia, his last achieving revenue from start-up to $20m in just 7 years. A much sought-after speaker and now co-founder and managing director of Complexica, Matthew shares his secrets to success in business and life. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Whether retirement is a long way off or just around the corner, it’s something you should always be planning for. But, retirement can be complex. You need to consider investment assets, tax implications, downsizing, superannuation and whether your money will last. Noel Whittaker, Australia’s most trusted finance writer, explains what you need to consider when investing in your future. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The labels marketers use to describe consumers no longer serve the purpose they used to. That’s according to customer engagement expert, Michael Solomon, whose book, ‘The New Chameleons’, outlines how consumers defy the categories in which businesses often put them. The world today has made our lives more complex and so too the job of the marketer. Michael says the first step is recognising that demographic dichotomies are disappearing, and that technology has eliminated the need to deal with large, homogenous segments. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Sales isn't just about turning up and relying on your instinct or other skills. Each customer is different with his or her own wants and needs, and you need to prepare for each one. Rachel Bourke of SalesSPACE says salespeople should go through checklists before even stepping into a sales meeting. Rachel's sales meeting preparation pack includes a personal checklist to ensure you look the part and are speaking the language of your prospects. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Extensive research indicates that people who are optimistic are better business leaders – they’re more resilient, they innovate better, strategise better, and they even live longer. So, how do we become more optimistic? Victor Perton is founder of The Centre for Optimism and teaches organisations across the world how develop their optimistic competencies. It comes down to shifting your attention, and the language you use with the people around you. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How can you expect to please your customers when you’re determined to keep correcting them? It's easy to fall into the trap of being right, says professional speaker on customer service Martin Grunstein, but that's not what the customer is looking for from you. Martin has examples of sales staff correcting their customers, and of companies enforcing rules that could be pushing people away. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

When Colleen Callander was CEO of Sportsgirl, she was burnt out: she’d been doing too much, saying yes to everything, and did nothing but work. These days she helps other women avoid burnout and achieve greater success in life and business. She’s Founder of Mentor Me, and has written a book with fellow business coach, Shannah Kennedy, titled ‘Elevate: unlock your extraordinary potential’. She discusses what business owners can do to redefine success. Reference: You can order a copy of Colleen Callender’s book ‘Elevate: unlock your extraordinary potential’ here.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Imagine setting yourself the challenge to run 250 km in the searing heat of outback Australia. What lessons would you learn about yourself and how could you apply them to your life and business? That’s what Kay Bretz set out to discover with his first ultramarathon – the Big Red Run in Birdsville – where he beat the race record by five hours. He’s since run multiple ultra-distances and was awarded the Australian Ultra Performance of the Year in 2019. The challenges he’s faced in his sport of choice has helped in many ways with his business success. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Business plans are traditionally too expensive, they take too much time, they’re too rigid, and they’re not properly implemented. Roy Osing, former president of TELUS, advises on a strategic game plan with a rule of three: focus on the three things that will produce 80% of your results. Beware though of being diverted by what he calls the “yummy incoming”, the distractions that will pull you away from your game plan. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How do you stand out from competitors? After all, it’s the ultimate goal – to differentiate your business in a way that builds engagement and brand loyalty. Well, sales and marketing guru Tom Poland may just have the answer with his marketing message formula. He says your message needs three elements to succeed: it must be benefit-rich, contain specifics and be differentiated. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Research shows that more people are becoming disengaged with their work. Why is that? And as a boss, how do you motivate your own team to perform at their best? Performance and leadership coach, Dan Haesler, has worked closely with elite athletes and corporate leaders. His new book, ‘The Act of Leadership’ offers practical, techniques for leaders to get the most out of their people. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Retail is changing rapidly, with the more successful businesses heading, down an ‘omnichannel’ road. Retail expert and Hatch Brands CEO, Todd Foot, specialises in omnichannel marketing and discuses the evolution of combining online, and brick-and-mortar stores. He also highlights consumer advantages, like being able to browse online catalogues, check in-store stock availability, and access same-day delivery. The pandemic has had a radical impact on buying behaviour and challenges faced by replenishment teams. He offers insights into the future of retail, and provides advice for small businesses on how best to bridge the gap between their digital platforms and physical stores. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you were asked to nominate the qualities of the people you most admire, what would be top of the list? Storyteller and star-maker, Colin Pearce was curious to find out, and the results of a subsequent survey of three thousand Australians and New Zealanders astounded him. Reference: The Character Works Series by Colin Pearce   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It’s not called ‘the silly season’ for nothing. The end-of-year party is meant to be a time to celebrate and recognise a job well done. But a well-meaning reward could turn into a legal nightmare, warns Business Lawyer Tracey Mylecharane. When you add free-flowing booze into the mix, your business could well be facing repercussions the next day. Tracey provides examples of what could go wrong, if you’re not prepared. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Simone Tsigolis saw a gap in the home-cleaning market: time-poor and exhausted families returning from overseas trips. That was just before Covid hit. She then pivoted her high-quality cleaning service, Jetlag Remedy, and has seen sales soar beyond $3 million. She puts it down to the quality and dedication of her 45 professional cleaning staff, whom she hires with a unique onboarding process. The sky’s the limit for Jetlag – she’s keen to expand into the major centres on Australia’s east coast. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

UGRs or Unwritten Ground Rules, drive people’s attitudes and performance in the workplace - but they’re seldom talked about openly and you may have no idea what’s going on without your knowledge or understanding. Steve Simpson can help. He created the UGR concept and has been telling businesses for years that, good or bad, they’re fundamental to company culture and to success. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Our preoccupation with making ends meet, paying the bills, the wages, sorting out stock levels and generally keeping the lights on may lead us to overlook the fundamental reasons why people do business with us. It’s our ASSETS, says Author, Trainer, and all-round storyteller Colin Pearce, and he means it in a very personal way.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Don’t have the time or inclination to help develop the people around you into leaders? Think again. As a business owner or manager, you've got an important role to play in helping those around you become leaders too. Your business will benefit! But there will be recalcitrant players among them. Anneli Blundell, co-author of 'Developing Direct Reports: Taking the guesswork out of leading leaders', identifies the 12 derailers to good leadership and how you can help get those tricky would-be leaders back on track. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The convenience of listening or reading almost anything from your hand-held device is convenient, simple and it’s big business. Steve Potash is CEO of OverDrive, the largest distributor of ebooks and audiobooks to libraries in the United States. OverDrive began in the mid-1980s by digitising reference books and documents for law firms. Today, as he expands overseas, including Australia, he discusses the success of OverDrive and the business opportunities in new media.  Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Some people come to work full of beans ready to take on the world, while others can’t get going without beans – coffee, that is. Productivity expert Les Watson encourages bosses to take their employees’ chronotypes into consideration when it comes to their peak performance. Early birds work best in the morning, he says, while night owls are better later in the day. Les is a big believer in setting alarms, including one to remind him to go to bed. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There’s nothing good about bad bosses. Often, they are the reason a workplace is toxic, they can lead team members to suffer stress and mental health problems, and they’re the cause of staff turnover. However, bad bosses are not necessarily bad people – and they can learn to be good or even great. That’s according to workplace expert, Michelle Gibbings, who shares lessons from her book, ‘Bad Boss: what to do if you are one, manage one or work for one’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The CEO of Hatch Brands, Todd Foot, is carving an impressive niche into the e-commerce landscape. With his focus on acquiring and investing in ‘Mum-and-Dad’ small businesses, particularly those in the homewares space, Todd discusses his strategies to help these businesses thrive in the digital age. He emphasizes the importance of e-commerce and highlights common pitfalls and missed opportunities in social media marketing. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

What if business owners and managers treated their staff like… humans? Well as far as Mark LeBusque is concerned, not enough workplaces run with humans in mind, expecting a more robotic type response. Mark is a Harvard-trained consultant, author and Founder & Director of The Human Manager. And he has 7 steps to become human managers, with the goal of enabling staff to shine and businesses to grow. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

What do Kim Kardashian, Miley Cyrus, Serena Williams and Victoria Beckham have in common? Aside from being mega-rich celebrities, they are all fans of entrepreneur Olivia Carr’s brand Shhh Silk. Olivia didn’t have a huge marketing budget when she launched her online marketplace of silk pillow cases; instead, she harnessed the power of public relations. For instance, she flew to Los Angeles to personally gift the Kardashians a box of embroidered pillowcases. And it worked – the Kardashians used them and word spread around the world! Olivia shares the secrets of success from her book, ‘Self-Made: Build a BIG LIFE form a SMALL BUSINESS’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The majority of organisations are too myopic in their sales strategy, pushing monthly or quarterly goals. Sales teams need to understand and embrace the company’s long-term strategy for effective sales. That’s according to Roy Osing, former president of Canadian telco TELUS, who introduced a ‘customer report card’ to refocus sales teams on nurturing the customer rather than foisting pushy sales techniques. Sales people are guided by incentives, he says, so if you shift the incentive to the customer relationship and not the product, your business and your people will thrive. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Everyone has a role to play in a winning team — and leadership is an important part of that. Having played 378 games for the Essendon Football Club, footy legend Simon Madden has proven his mettle on the field both as a player and as a leader. And now, as founder of Simon Madden Consulting, Simon advises organisations on how to build winning teams. He says if you can improve your people, you can improve your business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Colleen Callander is a self-confessed recovering workaholic. Indeed, her hard work, street smarts and passion for retail catapulted her to the heights of CEO at Sportsgirl and Sussan. But, on the way to the top, she had faced burnout by saying yes to everything and not giving herself a moment to stop and recharge. Today she understands the importance of setting boundaries to maintain physical and mental health. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

In 2005, Rachael Robertson gave up the comforts of home to lead a team of fellow expeditioners to Antarctica. After managing a small group for 12 months, in the depths of a dark, ice-cold winter, the research highlighted acutely that respect drives the highest performing teams. She outlines her thoughts and findings in her new book, 'Respect Trumps Harmony: why being liked is overrated and constructive conflict gets results'. Reference: You can purchase a copy of Rachael Robertson’s book, 'Respect Trumps Harmony', at her website.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

When Paris Cutler left the corporate world to pursue her own start-up dream, little did she know she’d be the undisputed champion of high-end cakes. Her internationally-acclaimed Planet Cake enterprise has created cakes for mega-star celebrities, and developed its own high-rating TV show. When the GFC hit, fewer people were splashing out on discretionary goods, sending her business into a nosedive. But her pivot into educating others how through her Planet Cake Schools turned the business around. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you’re looking for customer service inspiration, a large telco probably wouldn’t be your first port of call. But, there is one little-known teleco brand whose customers are raving: Macquarie Technology Group. New York Times best-selling author and customer experience expert, Dr Joseph A. Michelli, has built a career analysing the secrets behind world-leading brands. He’s published best-sellers on Starbucks, the Ritz-Carlton and Mercedes-Benz. His latest exposé examines how a focus on customer service helped Macquarie grow from a telecom challenger in the 1990s to a dynamic billion-dollar company today. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Divorce can be stressful enough, but more so perhaps when running a business. Is there a way to separate without breaking up the business and without resorting to law courts? Yes, there is, says family lawyer Jennifer Hetherington. It's called collaborative practice – a mediation process for couples to finalise the legal aspects of their separation without court. It’s about meeting the needs of the family as a whole, including young children and adult children, by minimising conflict. And it can save the business in the process. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Yes, we could all manage our time better. And the best way to do it? Kate Christie will tell us that we must stop thinking “management” and start thinking “investment”. Because time is a very precious commodity and we need to make sure we’re getting the best return on it. In fact, Kate, a time management expert and Founder and Director of Time Stylers will tell us that the investment approach will help us recoup 30 hours a month, every month. And what should we do with all that time? Spend on ourselves! Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

People do business with people they like and trust. That's why it's more important than ever to build your personal brand. Andrew Ford of personal brand building company, Social Star explains how to build your profile online to reflect your personality, credibility and to help you stand out. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Inflation and cost-of-living pressures have contributed to a tightening of household budgets, which leads to employees scrutinising their pay packets. Some feel they should be getting paid more. If a staff member asks you for a pay rise, rather than dismissing them out of hand, it’s wise to give sincere consideration and be empathetic to their request. That’s according to Karen Gately, CEO of Corporate Dojo, who explains the importance of a remuneration plan. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Great leaders are there to serve their staff and be of service to others. That’s according to customer service specialist Monique Richardson, author of ‘They Serve Like We Lead’. The more you care for your people, she says, the more they will care for your customers and provide a better experience.  Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

No business is immune to cashflow issues. And now, many business owners are feeling the pinch more than ever. Cashflow specialist, Paul Roach draws upon decades of experience assisting SMEs to provide a practical guide to business growth and profitability. He offers simple changes and ways of working smarter, which are outlined in his book, 'Smarter Business Stronger Cashflow'. Reference: To purchase Paul Roach's book, 'Smarter Business Stronger Cashflow', head to:thecashflowcoach.global   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you're hiring new sales staff – or anyone for that matter – don't be lax with on-boarding them, insists sales expert Colin Pearce. A proper induction process is important to get the best out of your sales team, and it's one of the training programs that Colin provides through his Colin Pearce Academy. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

While the economy continues to take a pummelling and businesses struggle to forge ahead, is there any room for optimism? Former politician and barrister Victor Perton certainly believes so – in fact, he says it's undeniable that an optimistic attitude can lead to opportunity and, therefore, business growth. As Director of The Centre for Optimism, Victor shares his tips on how to be more optimistic. Don't miss this episode – his enthusiasm is contagious! Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How often do you think about the way you look, the clothes you wear, the way you sound, and even the way you walk, stand or sit? These are all elements of your personal brand, that can help you make a strong impression with your audience. Personal brand consultant Emma Duzhnikova shares some of her secrets when developing a personal brand and discusses why authenticity is more important than ever. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

In good times the temptation can be to spend surplus cashflow, a habit that can hurt during an economic downturn. Brad Kasell, Principal Technology Strategist (APAC) at Domo, insists that you need to understand how to analyse your data, and do it regularly. Because, as we know only too well, things like world conflicts, pandemics and natural disasters, drive change all the time. So being on top of your numbers all the time, is imperative. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

One of the biggest differences between professional football and business is football's focus on talent and teaching. As an AFL CEO for close to 25 years, Cameron Schwab saw first-hand how elite sport focuses almost entirely on the players and how they work together. Now, as Founder and CEO of designCEO, Cameron reckons that a lot of business leaders don't go deep enough to improve the performance of their talent. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Your staff look to you for direction, encouragement and inspiration. And how you lead will directly affect the way they work. So, how do you become a better leader? Corporate psychologist and Director of the Barrington Centre, Rhonda Andrews, examines the three characteristics which shape true leadership: emotional intelligence, social intelligence and technical competence. No industry has a monopoly on true leadership – or terrible leadership. It depends on the individual and how she or he develops their own leadership skills. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A coach of coaches, Remi Pearson has built an international training business by practicing what she preaches. In her book 'Simple Strategies for Business Success', she promises to reveal how to dominate markets and conquer competition by providing value to customers, rather than just seeing them as a source of cashflow. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

What happens when the person you’ve hired isn’t performing as you’d hoped? It’s important to have an onboarding process that continues well after the employee’s first day, says workplace expert Michelle Gibbings. Without it, their underperformance could be a result of not properly communicating your goals and expectations. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

You know what it’s like when your phone vibrates or a message pops up on your computer screen. Your attention is piqued. It’s like a dopamine hit – you want to stop what you’re doing and check out the message. But for the sake of your business, you can’t afford to allow interruptions take you away from the important stuff. Productivity expert Les Watson has some timely advice on getting back control of your time by ensuring you’re not being interrupted or interrupting others. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Over the past few years, the depreciation rules for eligible businesses have changed significantly. As businesses look to prepare their tax returns, it’s important to consider the difference between the temporary full expensing measures available for 2022-23 and the proposed changes that are expected to come into effect from 1 July 2023. That’s according to Joel Orbita, Associate Director at Mazars, who says business owners should be aware of potential larger tax payable amounts or reduced refunds as a result of reduced depreciation deductions. Reference:  For more information on tax planning opportunities or to determine your businesses eligibility to claim depreciation, please contact a Mazars advisor: https://www.mazars.com.au/ Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Becoming an authority in your field of expertise and making a heap of money in the process – now that’s not so easy. Why not shortcut the process and learn the lessons of a master at the game? Tom Matzen has spent years perfecting the art of guaranteed scalable success and he loves sharing his lessons with other aspiring entrepreneurs. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Bosses are often so focused on putting out fires that they neglect to recognise the good work done by their staff. HR consultant Karen Gately, at Corporate Dojo, says employees are energised when their achievements are noticed and then rewarded. And, no, money's not always the biggest motivator in the workplace, as Karen offers some smart and creative ways to reward employees. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Yes, it's true we can all learn from our own mistakes – but sometimes it's better to learn from others' mistakes. Alan Rodway has a list of common mistakes he sees in business and he takes us through the poor choices that abound in decision-making and planning. A common thread is using a traditional or default way of thinking by avoiding new ideas, not engaging with different people and ignoring new technology. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There’s a myriad of rules around employment and It’s important that employers understand the obligations to their staff and keep up to date with changes to employment law. Lawyer Paul Cott, Principal at Law on Lydiard, discusses some of the new rules, including flexible working arrangements, domestic violence leave, paid parental leave, and issues around workplace sexual harassment. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Former AFL footballer Wayne Schwass has spent decades dealing with depression and anxiety, so he knows first-hand the debilitating effects it can have on one's personal and professional life. Today, Wayne's a mental health advocate through his organisation, PukaUp, helping to spread the word and provide support about mental health issues in the workplace. He tells his own story and what can be done to alleviate the difficulties people can have with depression and anxiety. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Did you know that just 7% of businesses achieve annual revenue of $2 million? There’s a lot of books written and advice given to businesses starting out, but few cater to established businesses looking to scale up. Strategy advisor Jenny Stilwell explores why businesses falter as they approach $2 million and beyond. She outlines the reasons and provides solutions in her new book, ‘The 7% Club: How to be one of the 7% of businesses that make it beyond two million dollars in turnover’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Have your ever wondered how the best salespeople win over their clients? With decades of experience, Mike Adams says the common thread is storytelling. Mike insists stories help establish rapport and trust, inspire action and close the deal. He shares tips from his book, ‘Seven Stories Every Salesperson Must Tell’, based on extensive research and his own international sales career. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Don’t be too distracted by the chatter around augmented reality and artificial intelligence. And if you’re not sure what they are exactly, don’t worry! Moby Siddique, CEO of RedPandas, says you should focus on developing content – whether that’s video, audio or blogs – for your website and social media channels. Moby discusses the latest trends in digital marketing, including podcasting and video content. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How do you focus on making quality decisions that drive real impact? Too often data is misused, resulting in irrelevant, misleading, or incorrect analyses. Brad Kasell, Principal Technology Strategist (APAC), at Domo, says good decisions depend on data quality, analytical integrity, and most importantly business context. He insists that business growth comes, not from the decisions themselves, but on the subsequent actions taken from those decisions. He also says business leaders should focus on enabling quality decision-making to be incorporated into business processes and feedback mechanisms. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

'It's All Possible!' – the book title sums up Rob Hartnett's positive approach to personal development and business. From positive thinking to positive action, he says we can all achieve our dreams. Rob outlines his four-step possibility system to help us all achieve our goals. He combines his own story of personal development and achievement, with the inspirational stories of other everyday people who have overcome challenges to reach remarkable success. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

One of the best sales opportunities that's too often ignored is customer enquiries from inbound phone calls. Colin Pearce explains how to win long-term loyal customers with his six-P's approach. When the phone rings in your business, Colin insists, be prepared to answer promptly. And then, be positive from the outset, be precise when scheduling an appointment, be personal, and – most importantly – be polite. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It might be that you meet someone that comes across as your new best friend, but the charming behaviour of a sociopath is merely a front for their own selfish intentions. The best thing you can do, says Professor Gary Martin, is not hire them in the first place – but it's not always easy to spot someone with sociopathic tendencies. Professor Martin, CEO of the Australian Institute of Management in WA, takes us through six signs to determine if there’s a sociopath lurking in your business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

In a world of increasing uncertainty, it’s not enough to just keep one eye on change, you need to know how to adapt quickly and effectively to stay in the game. Adam Bennett, a former CEO and big-4 bank CIO, has written a book on how to turn your plans into reality: ‘Great Change: The Way To Get Big Strategy Done’. He says there are three key tasks leaders need to undertake in order to make change happen: scanning the horizon for disrupting events, planning a strategy, and executing the strategy. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A lot of businesses have a 12-month plan, but if you want to achieve quicker and more focused results, you’re better off combining that with a hundred-day rolling business strategy. That’s according to Michael Fingland, CEO of Vantage Performance, which helps turn around underperforming businesses. He says the 100-day strategy focuses the team on what they should be prioritising for the quarter, which can change from the 12-month roadmap depending on the market dynamics, leading to traction and momentum. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

By employing what she calls her “Critical Alignment Model” for both herself and her clients, Remi Pearson has built an expanding, international coaching institute. In one of her many books 'Disruptive Leadership: Four Simple Steps to Creating the Winning Team', she explains how to question the status quo, to build better businesses. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Are you a gazelle, a bear or a tiger? Gazelles bounce out of bed in the morning and can concentrate just as the day is beginning. Bears are the opposite: they work best when Gazelles are ready for bed. Tigers, like most of the population, perform best in the late morning and afternoon. Performance coach Andrew May encourages organisations to allow their members to work at a time that best reflects their own chronotypes. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Start-up life is never easy, but entrepreneurs are born with an innate desire to create and build. There are however some well-worn pitfalls that entrepreneurs keep tripping up on. Tara Shelton is founder of a number of successful businesses, including 'Dream & Do', a creative agency that helps start-ups build their brand and communications. She says that she’s seen it all before — the good, the bad and the ugly — so, she’s identified 7 deadly sins that entrepreneurs keep making but need to avoid. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Customer service is not for the faint-hearted – it requires everyday attitude, mindset and commitment. So how do you find the right frontline staff and nurture them to be their best? Customer service expert Monique Richardson says it comes down to you and your leadership ability. Monique is author of ‘They Serve Like We Lead: How to take care of your people, so they take care of your customers’. She describes the ideal hiring and onboarding process, and also an off-boarding strategy for those who decide to move on from your business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Yours is not the only company looking to hire highly skilled and talented staff. How do you find and persuade them to not only join your business but stay? According to Jonathan Perumal of Safeguard Global, you might need to explore several different hiring options, and ensure you have an excellent onboarding process. If, for example, your business is set up for remote workers, there is a large overseas market you could tap into. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Andrew Ford, Founder of Social Star, has turned the elevator pitch on its head with his own pitch structure which aims to be more conversational. The standard elevator pitch, he insists, is one-directional and lacks true engagement. With practice, your pitch shouldn't feel like selling; instead, it should feel like you're providing answers to someone's questions. The challenge Andrew sets out to solve is getting them to ask you questions. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you want your team to be fully committed to your idea, first it's worth spending time with them to connect and develop a level of trust. That's according to Simon Dowling, business coach and author of ‘Work With Me: How to get people to buy into your ideas.’ You’ll achieve the best results, he insists, if you have a team who’s as enthusiastic and willing as you are about your idea. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The swings and the roundabouts of running a business can be stressful at the best of times. But it doesn’t have to be that way, according to business consultant Roger Perry. He advises his clients to build business resilience by concentrating on two key aspects of their enterprise: what he calls organisational fortification, and organisational adaptability. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you want to motivate your team, retain good talent and create an environment where everyone is performing, it’s important to take the time to get to know your team members individually. Michelle Gibbings is a workplace expert and author of award-winning ‘Bad Boss: What to do if you work for one, manage one or are one’. She says people thrive under different circumstances; for some it’s the flexibility of working from home, for others it’s career opportunities. One thing for certain is that respect is a powerful motivator for performance, she says. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Consumers are bombarded with ads across social media, TV, radio, outdoor all day, every day. So, how can you market your business in a way that doesn’t add to the noise? Marketing guru Moby Siddique says content marketing can encourage authentic connections with your target audience, if done well. He says you must get out of your comfort zone and talk about industry problems, which others are likely also facing. Moby also provides his framework to build trust and authority in the market. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The levels of stress, burnout and mental illness are increasing rapidly, societally, but also within the workplace. It’s more important than ever for business leaders to be able to talk with their staff about their mental health. Wellbeing leadership expert Fleur Heazlewood says despite providing psychologically safe and mentally healthy working environments, leaders lack the skills and training to support their staff’s wellbeing. She outlines how to recognise the signs of mental health challenges and how to approach a conversation around it. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Automation and systemisation might work at the supply chain level or in fast-food production, but be careful about being too efficient with your communications, you don’t want to ruin the customer experience. That’s according to sales guru, Sue Barrett, CEO of Barrett Consulting Group. She outlines the three C’s of customer experience: clarity, consistency and communication. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Sometimes your most talented employees are also the hardest to manage. How do you keep them in line It’s a common dilemma for business owners. The standout performers in your business are often the hardest to manage. They make good money for you but in the process, they upset others and can be unwieldy in conforming to the best interests of the business. Aaron Goonrey, Partner at Lander & Rogers Lawyers, highlights three types of talented but tricky staff and what you can do to manage their quirky behaviour.  Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

More than 20 million wet wipes are used every day in Australia. The traditional ones produced by foreign multinationals contain microplastics that don’t break down and are toxic to the environment. In 2021, The Hygiene Co’s Phil Scardigno and Corey White decided to take on the big players by manufacturing a plastic-free, bio-degradable product. The Adelaide-based compostable wipes – called CleanLIFE – are around half carbon-intensive than imported wipes. Hospitals have embraced the environmentally friendly alternative, helping to catapult this new Aussie manufacturer.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Entrepreneur Kobi Simmat sold his accreditation consultancy for a cool $20 million dollars. It was a 16-year education, not only on how to run a business but what was needed to sell it for a whopping profit. If he knew then what he does now, he believes he could have sold it in half the time with half the effort. He says it’s important to start with the end in mind. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Sure, it’s easy to be a fine upstanding business citizen when everything’s going well. But what happens if times get tough – like now? Are you tempted, just a teeny bit, to compromise your integrity for the sake of a few dollars more, or just to get that deal over the line? Well don’t be, warns veteran business coach, Alan Rodway. That slippery slope will lead to nowhere good, fast. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

They can be annoying and time-consuming, but without written agreements you could be in a world of hurt, should things turn sour. Ryan Solomons is the Head of Legal at Vault Legal, and he’s seen how handshake agreements can result in bankruptcy. Ryan offers 5 reasons why documenting agreements should be standard practice for business owners. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you forced yourself to do a six-hour workday, could you do it? Entrepreneur Steve Glaveski and his team gave it a go and discovered that in fact they could achieve all their goals in shorter days, which gave them more time to do the things they wanted. As a consequence, they lead happier and more fulfilling lives. Steve Glaveski has written about this in his book, 'Time Rich: do your best work, live your best life'.  He shares very practical ways to get more time back in your day. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If a company’s cybersecurity is compromised the consequences can be devastating. Regulators have stepped up their expectations and level of scrutiny, including the imposition of large-scale penalties for data breaches. Brad Kasell, Principal Technology Strategist APAC of Domo, explains what a business can do to ensure they’re as cybersecure as possible, and how to react if a breach does occur. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Doing business in an environment of higher inflation has dealt challenges for listed Australian companies, translating to tougher conditions for investors. Investment expert Elio D’Amato says some industries are doing better than others, and it’s certainly not all doom and gloom. He explains how China’s price deflation is affecting other world markets and currencies including our own. Elio also covers the current reporting season, crypto currencies, the tech industry, and he shares his view on which stocks to watch. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The making of a high-performance team doesn’t always come easy, especially when feedback is a key part of the process. Gavin Mahony of Leading Teams says providing feedback is crucial to building resilience and peak performance. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Are you overwhelmed by urgency? Do the distractions throughout the day feel as if you don't have the time to get the important things done? Productivity expert Dermot Crowley has pointed out the problems many of us have in taming urgency in his book, Urgent! In this episode, he outlines how we control urgency and improve productivity, all the while keeping our stress levels in check. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Without prior experience in the construction or travel industries, Tony Gattari, Managing Director at Achievers Group, managed to massively exceed the sales targets in his senior sales roles in recent years. No matter the industry, Tony applies five core principles when advising some of Australia’s leading companies and their sales teams. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

We all have the same 168 hours each week. But why do some effortlessly breeze through work and life, while others struggle to keep up? Performance Coach, Andrew May says planning can shift us from chaos to control, without stifling spontaneity. We can learn to sculpt our days for ultimate productivity, incorporating work, exercise, socialising, and vital sleep without too much effort. It helps, he says, by considering what your ideal day would look like and then writing it down. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

An HR manager with commercial nous is invaluable. Not only can an effective HR team help work through complex business challenges and sensitive issues, they can also assist with achieving longer term, strategic objectives. That’s according to Karen Gately, Founder and CEO of Corporate Dojo. She explains what professional capabilities and characteristics to look for when hiring a high-performing HR manager, and what they’re looking for from you and your business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you don't have strategies to tackle the onslaught of incoming emails, you'll spend even more time trying to find the important ones and be distracted by the ones that are less so. Email expert Steuart Snooks, of Solutions 4 Success, has a tonne of tips to manage your emails and get more time back in your day. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

About 5 million Australians claimed work-from-home expenses last financial year. Now, the ATO is cracking down on the fixed-rate method – you’ll need to record the total number of hours worked from home. This is just one of the myriad of new rules the Tax Office has implemented this new financial year. Deepra Sen, Associate Director at Mazars, discusses this and other major tax changes that business owners need to be aware of. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Divorce can be stressful enough, but more so perhaps when running a business. Is there a way to separate, without breaking up the business and without resorting to law courts? Yes, there is, says family lawyer Jennifer Hetherington. It's called collaborative practice – a mediation process for couples to finalise the legal aspects of their separation without court. It’s about meeting the needs of the family as a whole, including young children and adult children, by minimising conflict. And it can save the business in the process. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

An honest open workplace is the first step to ensuring your team can work together at their optimum. Hidden issues fester, eventually leading to mistrust and a strained working environment. So how can you build trust and connection among your team, and what can you do if conflict occurs? Leadership team performance specialist Adrian Baillargeon shares insights from his book, ‘Teams That Swear: by each other, not about each other’. Reference: If you’d like a free digital copy of his book, ‘Teams That Swear’, go to teamsthatswear, choose the digital version of the book and type in the coupon code: “swearbybedaily”. Offer expires 25 August 2023. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Many successful business owners swear by the advantage of having a business coach. Unfortunately, it can be hard to find the right one, and even when you do, they’re not always available when you need them. An alternative is self-coaching. Karen Stein has developed self-coaching strategies, which she outlines from her book, ‘Be Your Own Leadership Coach: Self-coaching strategies to lead your way’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Being a leader is one thing, but leading your team to operate at its peak - building a high-performance team - is another thing all together. Jake Bridges is a Partner/ Facilitator at Leading Teams, an organisation best known for its success with high profile Australian sports teams, even though the majority of their clients are in the corporate sector. Jake explains what goes into building a high performing team and how critical the nexus between leadership and culture is, in doing so. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

While we may have neared the peak of RBA cash rate hikes, many business owners feel we’re in recessionary times. Many are struggling, and without help, they may face insolvency. Michael Fingland is CEO of Vantage Performance which helps turn around underperforming businesses and safe guard those that might be on the edge of the insolvency cliff. He offers six principles to ensure you’re in a better position to weather the economic storm in the coming months. They include developing a sound strategy, effective communication, and honing in on your unique selling point. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Keeping up with technology is not just for enthusiasts or developers. Being aware of new technology in your industry, that streamlines process or enhances user experience is critically important, because, as James Smith, CEO of digital agency Smith Brothers Media says, if you’re up to date, your competitors will be, which could mean you’re already behind. James explains how to stay ahead of the game. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Australians are a caring and sharing lot. Some 25 percent of us volunteer on a formal basis. A lot of companies allow their staff to take time off for volunteering activities, including the state emergency services, rural fire brigades, environmental organisations, and so on. Financial advisor Helen Baker, says it’s attractive for employers to offer time away for staff to engage in pursuits they’re passionate about. A formal policy on volunteer leave can entice quality candidates and demonstrate your environmental, social, and governance (ESG) credentials. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

An effective website is not a set-and-forget online brochure. Its purpose should be to convert visitors into leads, through good design, conversion mechanisms and clear content. Amy Miocevich, founder of Lumos Marketing, guides us through her 7 essentials of a high-performing website, including the six-second impression: if a visitor doesn’t understand what you sell within six seconds, then it’s never going to happen. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Business names can sometimes have a use-by date. If you’re thinking about a name change, there are important things to consider. Luke Faccini, Founder and Brand Strategist of The Sponge branding agency, says sometimes a name change is unavoidable when you move into new markets, for example, and your current name won’t work. Luke takes us through some of the biggest mistakes businesses make when changing their names. If you’re going to embark on the process, he says, it’s a big step and you may as well get it right. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Don’t let bumps in the road get in the way of success. That's the message from former Hoyts Cinemas CEO, Peter Ivany, who faced many bumps in his journey to take Hoyts from a 40-theatre chain to more than 2000 theatres a decade later. He spends much of his time these days giving back to the community with several chairmanships of not-for-profits in sport, the arts and charities. Peter was even recognised in the 2021 Queen’s Birthday Honours with an Officer of the Order of Australia (AO) for distinguished service to the community. Peter's achieved great success in his life, but what does that really mean? He shares his thoughts about success, in business and life, with one very clear insight - it's not all about money. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The old rules of selling won’t cut it any more as consumers become more savvy and far more cynical. CEO and sales guru, Harry Mills, of The Aha! Advantage offers a technique which aims to have consumers persuade themselves to buy. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

We’re facing a world of relentless change and uncertainty right now, from industry transitions, post-pandemic impacts, technology advances, skills shortages, cost-of-living issues, and so on. So, as a leader, how do you  guide your team through the challenges of change? Leah Mether says much of it comes down to communicating clearly and consistently to everyone. It’s all outlined in her book, ‘Steer Through the Storm: How to Communicate and Lead Courageously Through Change’. In this episode, Leah explains her 5 Cs of effective leadership and why one-on-one conversations are crucial. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

When someone’s emotional or psychological needs are unmet, they may adopt a victim mentality as a way of drawing attention to themselves. This behaviour is an insidious workplace issue. Its impact can be just as destructive as that of bullies and narcissists, and can ruin company culture. Roxanne Calder, Managing Director of recruitment firm EST10, explains what behaviours to look out for and how to deal with the perpetual victim. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you haven’t started planning yet, now’s the time. That’s according to Kerry Boulton, Founder & CEO of The Exit Strategy Group, and author of ‘Million Dollar Pay Day – How To Get Rich And Get Out…Creating The Perfect Exit Strategy and Life After Business’. Kerry has walked the walk when it comes to selling a business – she built up and sold Freight Management International 20 years ago – and she has valuable lessons from that experience. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Workload is the number one cause of workplace stress, beating job security, life balance and people issues, according to a survey by The American Institute of Stress. Online technology hasn't made our workload much easier. In fact, email, phone calls, text messages and impromptu meetings all add up to more work and more stress. So, what can be done? Leadership performance coach, Muffy Churches has five ‘brain games’ to regain a sense of control over the daily influx of work. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Before making a big impact as a sales consultant, Tony Gattari was a leading sales manager at Harvey Norman. And for decades since, Tony’s shared his sales wisdom with some of Australia’s leading brands and sales teams. He explains how sales works in the modern world of business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Too many client presentations are self-serving with badly organised and complex content. Moreover, great ideas are often lost in a sea of slides that don’t connect with the audience. That’s according to David Fish, a globally recognised strategist and business leader, who’s worked with some of the world’s largest advertisers. He’s also author of ‘What it takes to create winning presentations’, in which he details his four keys: be clear, concise, compelling and simple. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Numbers have a magnetic effect on people and can anchor their behaviour. Behavioural specialist, Bri Williams discusses a golf study which found that professional golfers tended to take fewer strokes when the same hole was labelled as a par four compared to when it was labelled as a par five. The implications of this research extend beyond golf and into daily business life. It highlights how expectations are framed can significantly influence behaviour. Objective reality may be less important than the subjective perception of difficulty. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How does a busy business person slow down and take back control in a world of constant noise and interruption? Occupational therapist, Angela Lockwood, addresses those issues in her new book “Switch Off: How to find calm in a noisy world”. She has espoused everyday activities to cut out the clutter and bring focus back into our lives, including breathing exercises, outdoor play, healthy eating, laughing and meditation. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Give your team the tools to do their job and watch your business shine. That’s one of the messages from Diederik Gelderman, a successful veterinarian, who now advises others – not just vets – on how to grow successful businesses via his consulting firm, Turbo Charge Your Practice. He says being nice to people is important for not only business success but in its own right. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As business owners, we often get stuck in the day-to-day activities, and neglect working on the business. Systemising business processes will allow us to break free. That's according to Joel Gerschman, Managing Dire­­ctor of The Change Coach, who’s written a book on escaping the shackles of your business to achieve wealth, freedom and fulfilment. ‘The Mindful Entrepreneur’ is all about how to make your business run without you, and he provides examples of entrepreneurs who have done that. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Swearing is becoming more commonplace in the media, in social circles and at work. It’s not necessarily a bad thing – in fact, Adrian Baillargeon reckons it can be good for you and your team. Adrian is a leadership team performance specialist and author of ‘Teams That Swear: By each other, not about each other’. Swearing can be cathartic and it can build connection within the team. But Adrian errs on the side of caution: if you get it wrong, the consequences can be devastating. Reference: For a free digital copy of ‘Teams That Swear’, go to this link, choose the digital version of the book and use coupon code: “swearbybedaily”. Offer expires 25 August 2023. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you find that you’re spending more time working on your business but getting little reward for it, you may have hit an ‘entrepreneurial ceiling’. Now’s the time to look at your systems, redesign your strategy and shift your mindset. Chris Green is a mentor, strategist and author of ‘Business by Design: Take your business from chaos and overwhelm to scalable and rewarding’. He says, if you’re the boss, you get to set the rules and design the business that suits you. Focusing on processes not outcomes will help you bust through the entrepreneurial ceiling. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How persuasive are you really? Do you struggle to win more business? Do you want to get better at convincing others of your ideas? Well, if you cultivated some persuasion techniques into habits, you’ll feel more confident to win over the other party. Presentation guru Michelle Bowden spells this out in her latest book, ‘How to Persuade: The skills you need to get what you want’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

With interest rates and inflation dominating the headlines, our regular economics commentator, University of Melbourne, Professor Neville Norman, is asking us to challenge how the two are connected — or not. He says the Reserve Bank appears to be living in a “fairytale” world, where big, external price makers do not exist. Nevertheless, Neville says inflation is likely to have peaked, and he outlines six positive things that will improve the economic situation for small businesses in coming months. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Consumers trust word of mouth 2.4 times more than branded content. With this in mind, James Smith, CEO of digital agency, Smith Brothers Media, believes that making people feel like they’re part of the experience, and having users generate their own content for your brand can be a match made in heaven. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Have you set up your company social media accounts, but struggle to maintain them? It takes patience, time, money and above all consistency to keep your messaging top of mind. Financial expert Helen Baker says it’s important to be able to measure the return on social media marketing investment. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

One of the issues facing struggling sales teams is a lack of consistency. If they have a sound strategy and process in place, then the results can flow from that. Sales expert Sue Barrett says online consumers are inundated with advertising, which makes it tough for any marketing to cut through all the noise. Businesses need to adopt the old-fashioned sales technique of prospecting – that ability to pick up the phone and talk to someone. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

What steps are needed to be a great leader and can anyone become one? Ricky Nowak, a leadership speaker and facilitator, has spent much of her career pondering those questions and has some practical solutions. She details her thoughts in her book, ‘How to make good people great leaders …and reap the reward!’. She outlines what she calls the three Rs of leadership, including great relationships, resilience and respect. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It’s a new world of communication for small business, with customers able to make contact on multiple platforms, often in very demanding terms. But according to Elise Balsillie, Head of Thryv small business software, Australia, those businesses who don’t respond in a timely manner are being left behind. She says it’s critical to build channels that ensure frictionless communication and, to embrace change that sustains your business into the future. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Consumers are spoilt for choice. Confronted with so many shopping options every day, people perform shortcuts when making purchasing decisions. But building brand value is more important than short-term sales results. Troy McKinna, Co-Founder of Agents of Spring, identifies four keys to building brand value: find your consumers' most valuable problem; design a clear solution that delivers results; sell experiences that drive profits; and embed memories that last a lifetime. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

With so many marketing channels to choose from, how do you know which is the right one for you and your business? How do you turn strangers into paying customers? Well, rather than a scatter-gun approach, the best strategy is to choose one marketing channel for 90-days with 100% commitment. Amy Miocevich, Founder of Lumos Marketing says, if it doesn’t work, then move on to something else. If it does work, terrific! Keep that channel spinning while you focus on the next channel. Marketing doesn’t have to be expensive, she insists, you can do it in-house on a shoestring budget. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

We’ve all heard about high-profile construction companies becoming insolvent. But the scary thing is that the number of businesses across all sectors going bust has skyrocketed this year. That’s according to Jacqui Clarke, who urges you to start planning now to ensure you don’t end up on the scrap heap. Jacqui is author of ‘Stop worrying about money – start planning now to secure your financial future’. She offers a variety of practical steps to prevent business failure. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The way social media works has changed dramatically over the past few years, with most businesses needing to adapt the way they promote themselves. George Hawwa is Growth Director for social media marketing agency, Attention Experts, he outlines three methods for encouraging social media engagement, explains how businesses should see themselves as content creators, and explains the value of retarget to visitors for future promotions. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Managing a team is not set and forget. Tony Gattari, Achievers Group, Founder and Managing Director, likens it to sport – your players have a KPI scoreboard which keeps them on track every single day. Tony says if you want to improve the performance of your team members, you must set regular targets and keep revisiting them. Tony's a stickler for performance review meetings. They’ll keep your staff on track and they’ll also reveal their true capabilities. If they not up to scratch, Tony says, you’ll need to move them or remove them. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Living up to the expectations of others can be a heavy weight. From childhood to our working lives and beyond, we’re largely driven by what’s expected of us. But what if those expectations tie us down and prevent us from reaching our dreams? As a keynote speaker, author and mentor John Di Natale, knows first-hand about managing expectations of others and going his own instead. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Sales teams tend to focus a lot on efficiency, for example, how to make cold calls, how to overcome objections, and how to spot a good lead. But by focusing solely on efficiency, they’ve forgotten about the importance of effectiveness. Entrepreneur, Roy Osing says that rather than being comfortable with sub par performance, sales needs to be transformed into a strategic asset, demonstrating outstanding behaviour that gets customers raving. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

When it comes to influencing people to change their behaviour, we tend to use logic. That doesn’t work, says behavioural specialist Bri Williams. Humans are emotional creatures: we’re lazy, scared and confused, she insists. By lazy, she means we’re creatures of habit and therefore behaving in a new way takes effort. We’re scared because we don’t want to try something different in case it fails. And we’re confused, because we don’t know where to start. Believing that we’re rational is the biggest of the many behavioural myths that Bri outlines in this episode. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How often do we hear that there’s never enough time in the day? Often, right? Well, perhaps if those meetings were purpose-driven, you and the team could get more of the important work done. Leadership and productivity expert Scott Stein says it might help to adopt one of four meeting types – that way, the attendees’ time isn’t wasted and you can achieve greater outcomes. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

New businesses that survey potential customers, and established businesses that make a customer blueprint, are setting themselves up to become a customer-centric success. That’s according to Ruchi Gupta, Founder and CEO of The Launchpad Co. She says that too many small businesses fail to do their due diligence and can rapidly improve their prospects by increasing the value of their customer experience. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Change is inevitable but managing it badly can lead to an exodus of great staff. So, change specialist Esther De La Cruz has some advice, be as transparent and communicative as possible. Esther says responses to change are largely biological, so keeping this in mind when formulating a change strategy is a recipe for success. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

With inflation the highest it’s been for decades and mortgages, grocery prices, and energy bills all heading north, employees might come to you demanding a salary increase. So, how do you handle the question? HR expert and CEO of Corporate Dojo, Karen Gately, explains how to communicate with your team honestly and effectively. At the end of the day, she says, as a business owner you have commercial realities you need to face, and there’s a lot to consider when making decisions around salaries. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Lawyer Tracey Mylecharane has had plenty of distressed business owners come to her with cease-and-desist letters, following a new product or service launch that’s infringed on existing registered trademarks. Tracey insists, that before launching a new offer, ensure that the words aren’t already registered by a competitor. She explains how to do your due diligence and the consequences if you do infringe on a registered trademark. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

With just seconds to grab people’s attention and make an impact, intrigue marketing is one way business owners can cut through the daily advertising clutter. James Smith, CEO of digital agency, Smith Brothers Media, says any business can do this, just think creatively, be brave and give something new a go! Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omny.fm/listener for privacy information.

Gen Z exudes confidence while looking into darkness. That’s according to the latest Employee Sentiment Index conducted by ELMO Software. Their study of more than 1,000 Australian employees, reveals that 47% of Gen Z employees are remarkably optimistic, even as businesses contract and labour forces reduce. So, the assuredness of Generation Z could be misplaced, while older cohorts are proceeding with more caution. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omny.fm/listener for privacy information.

There are four ways small businesses can benefit from a hit of growth capital. Anthony Healy, CEO and MD of the Australian Business Growth Fund, says swapping a minority share of your business for a large injection of capital can help SMEs accelerate their growth, open new business opportunities, free up resources and provide additional expertise and access to new networks. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omny.fm/listener for privacy information.

Payroll tax returns for the 2023 Financial Year are due in July. It’s a big task, especially for businesses with staff around the country, because each state and territory has different requirements. Steve Baxter, National Indirect Tax Partner at Mazars, explains how payroll tax works, when it’s due for each state, and the care employers must heed when they prepare their payroll tax calculations. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omny.fm/listener for privacy information.

Clients will more likely buy from you if they feel heard and understood. Sue Barrett, CEO of Barrett Consulting Group, says it’s incumbent on leaders to ensure their sales teams learn to develop long-term relationships with clients. As the world becomes more complex and products become commoditised, buyers are not just looking for solutions, she says, but looking beyond that. And so, it’s worth embracing value-based selling, which could involve any number of things including, risk-mitigation, return on investment, security of supply chains, or new market opportunities. Modern sales teams to succeed need to think beyond short-term transactions and strive develop lasting, meaningful, collaborative solutions to their clients. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Search Engine Optimization — or SEO — is crucial for any business with an online presence, but many business owners find it daunting. The Studio Hawke company specializes in improving SEO for its clients, and its General Manger, Lawrence Hitches, says there are plenty of things a business can do to rank higher on Goolge Search Results. He advises businesses to look at the structure and efficiency of their websites, and that, with a bit of work, it’s possible to master what he calls the “art” of SEO. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Do you know what you really stand for? Perhaps you’re too busy running your business to ask such deep-seated personal questions. But delve deep you must! says John Di Natale, mentor, keynote speaker and author, because these days it’s more important than ever to consider what you represent. It’s all part of personal branding, he says, it’s important for business, and by the way, it’s not just about you anymore anyway – now the whole team needs to get involved. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The vast majority of people read reviews before they purchase anything, particularly big-ticket items. And video testimonials or reviews, in particular, are much more influential on the final purchase. Ainslie Williams, CEO of Reel.Reviews, says it’s the visual cues, body language, tone and emotion that come through in video that provide a far more authentic and compelling argument, than from a written review. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A. Raptis & Sons is your quintessential migrant-family business success story. In the 1950s, Arthur and Anna Raptis migrated from a Greek fishing village to South Australia, where they opened a fish and chip shop, with a wholesale fish area at the back. Three generations later, Arty Raptis, Arthur Senior’s grandson, is CEO of a multi-million-dollar enterprise with a fleet of boats fishing for seafood from the Torres Strait to the Great Australian Bight. It’s one of the country’s largest privately-owned fishing companies. Arty explains the pillars of the business’s success: a focus on premium quality seafood, embracing technology, environmentally responsible fishing practices, and staying true to its family roots. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Has growing your customer base stalled? Are you struggling to attract people to your website? Or maybe you have a tonne of online visitors but they’re just not buying. Whatever the case, it’s time to check for bottlenecks. Amy Miocevich, marketing guru and Founder of Lumos Marketing, has developed a framework, outlined in her book, ‘The Very Good Marketing Guide: How to Grow Your Business on a Budget’. She explains the guide and the importance of the 5 Cs that underpin a great marketing strategy. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A manager needs to embody a group of distinct archetypes if they are to reach their full potential, according to recruitment expert and Director of Talent X, Marnie Jones. From the pusher to the mentor, the trainer to the policeman, Marnie Jones explains her seven management archetypes and why embracing them all can lead to a better workplace, retention of staff, and higher profits. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How often have you sent an email unsure whether the person you sent it to would read it?  Most of us blithely type an email and click ‘send’ hoping for a good result.  Problem is, with so many emails in their overflowing inbox, yours might not ever be opened, let alone acted upon. Productivity and leadership expert Scott Stein, has five mini hacks to help guide the recipient to open and read your email. It’s detailed in his latest book, ‘Leadership Hacks: Clever Shortcuts to Boost Your Impact and Results’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Building brand value rather than just brand awareness, and understanding algorithm requirements, is the secret to success on social media, says George Hawwa, Growth Director of social media agency, Attention Experts. George says the social media landscape has changed dramatically in the last couple of years, and that “likes” and “shares” are no longer a metric of success. To help foster business, he advocates telling your business back story, in engaging and compelling ways. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Virtual learning has become a game changer for businesses, according to Sales and Negotiation Consultant Julia Ewert. With the rising cost of travel, companies are turning to what she calls ‘virtual engagement’, to increase productivity. She says smart businesses are upskilling their existing workforce rather than taking on new staff. And by approaching sales with humility and focusing on serving the needs of potential clients, businesses can achieve higher conversion rates and significant growth. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you’re agonising over writing that report or a delicate email to a client, ChatGPT just might be the tool to save you the time and angst. It’s the artificial intelligence tool, which uses information it’s learned from training data, to follow prompts or instructions and provide a detailed response. Productivity expert and author, Donna McGeorge explains how to use ChatGPT in your business. And, she outlines the practicalities of it from her new book, ‘The ChatGPT Revolution: How to Simplify Your Work and Life Admin with AI’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

An online brand personality helps build an authentic connection with your market. That’s according to Joel Gerschman, CEO of Digital Pilot and The Change Coach, who’s identified 12 personality archetypes to help businesses achieve growth online. Joel outlines the six components to build a successful brand strategy. References: Find out more about Joel Gerschman and his digital businesses at Digital Autopilot www.digitalautopilot.com.au and The Change Coach: www.thechangecoach.co   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Is your business an all-round nice-guy Tom Hanks type, a fun Adam Sandler, or maybe an elegant Cate Blanchett? Business coach and digital marketing guru, Joel Gerschman, reckons that adopting a Hollywood archetype can help you differentiate yourself from the competitive online world. Joel Gerschman is a leading business coach, best-selling author, co-founder of Digital Autopilot and CEO of The Change Coach, one of Australia's leading digital marketing agencies. He runs through 12 archetypes, all of which convey a meaning to help customers relate to a brand. References: Find out more about Joel Gerschman and his digital businesses at Digital Autopilot www.digitalautopilot.com.au and The Change Coach: www.thechangecoach.co   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As a businessman, John Wood built Fleetwood Corporation – the largest integrated company of its type in Australia, with caravan parks, park homes, lifestyle villages and much else in between. Then he walked away. Disillusionment set in, followed by a hiatus in John’s life as he explored what really matters in business and life. John discovered a transformative way of thinking. It opened his eyes to what’s really possible, and now he’s helping others in business open their eyes too. Reference: John Wood is the author of “The Business of Possibility: Re-imagining your organisation”, the sequel to John’s first book “Possibility – a State of Mind”. You can find out more about John’s work at: therealmofpossibility.org.au   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Sales calls – for some they come with a sense of dread, but what holds a lot of people back is not knowing what to say and a fear of rejection. Bri Williams is a behavioural specialist who’s studied the words that best hold the client’s attention and engage them naturally, to ideally, avoid the brush off. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A core element to great customer service is a recovery strategy. It’s how you react to those times when, inevitably, your business makes a mistake. Often, businesses do the bare minimum to assuage their customers, when in fact they could and should go above and beyond to fix the error; which will help markedly in a creating a positive impression. That’s according to entrepreneur Roy Osing. He calls it the ‘recovery strategy’ – done well, customers will not only stick with you, they’ll also tell others about you. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

One of the biggest barriers to expanding your business overseas is not knowing where to start. Well, according to Cynthia Dearin, Managing Director of Dearin Associates, you could be missing out on massive opportunities if you don’t give it a go. The key is not to rely on your gut feel. To truly achieve success overseas, she says, you need crystal clear vision, a powerful plan, momentum and the resources to make it happen. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

No doubt there are some in your team who are facing money worries. Financial stress, like any forms of stress, can have a negative impact on performance and can lead to further problems, including depression. As a boss, you can help with support and education, says Jacqui Clarke, author of ‘Stop worrying about money – start planning now to secure your financial future’. She explains how you can encourage your team to build a personal finance village around them – qualified people who can help make sound financial decisions and reduce the emotion that often goes with those money decisions. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Too often we’re fixated on finding new customer leads. It’s what sales guru Tony Gattari calls “lead madness”. First and foremost, he says, you need to be able to accurately measure the different variables in your sales and marketing process: customers, transactions, and average dollar sales. If you increase the variables by 10%, you could potentially increase your profit margin by 61%, without having to spend a cent. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Federal Treasurer, Dr Jim Chalmers, has announced a budget surplus, but, in spite of reports, it’s not the first time in 15 years. Plenty of governments over that period have announced budget surpluses, says our regular economics commentator, University of Melbourne Professor Neville Norman, but few have actually delivered one. Is this budget going to worsen inflation? Will interest rate increases pause and will Australia avoid a recession? Prof. Norman addresses all these issues and more, as well as explaining how Dr Chalmers’ Ph.D. might just prove to be helpful. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A perception still exists among many in business that sales is a combat sport. In order to be good at sales, you need a thick skin and be hardwired to win at all costs – qualities that tend to favour men. Well, those stereotypes fall well short of reality, says Sue Barrett, CEO of Barrett Consulting Group. She says women bring specific qualities that differ from traditional sales stereotypes leading to better sales results. The evidence is in the latest research. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

What’s the difference between a team that is merely functioning and one that is flourishing? Well, a high-performing team is able to build trust, create accountability, and unify around a common purpose. How do you achieve that? Leadership Coach Bernard Desmidt has a formula to build great teams, which he outlines in his book, ‘Team Better Together: 5 disciplines of high performing teams’. He outlines each of those disciplines so that any business, large or small, can flourish. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Who wants a more profitable and stress-free business? We all do, right? Well, Tony Gattari of ActionCOACH has eight ways in which you can build a business with more value, and which will allow you to free up more of your time. Not only will it be a better business, but a potential buyer will pay top dollar for it. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Barriers to growth are many - none more so than finding capital. Small businesses in particular struggle to find extra money to fund growth because of a lack of time and resources. Business mentor, John Di Natale offers some interesting alternatives to the traditional means to raising capital. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Do you know your responsibilities under Australian consumer law? If you think it only applies to certain types of businesses, think again. According to Business Lawyer, Tracey Mylecharane, it’s absolutely vital that you do everything necessary to comply with this law. She says it’s important to look at your documents, systems and processes to ensure both you and your potential customers and clients are protected. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The problem with most business proposals is that they’re too focused on selling the business to the potential clients. A better tactic is to focus on the client’s needs and wants. It’s outlined in Alan Weiss’s book, ‘Million Dollar Consulting Proposals’, a well-worn copy of which is in the hands of Nicole Ashby, Founder of Mentoring to Success. Nicole and her clients swear by the million-dollar proposal. She describes what it is and how to implement it, so you can win a larger share of lucrative contracts. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

An increasing number of business owners are realising that a good workplace culture is important for business health and success. Problem is, they’re not sure what they can do to improve their company culture. To help is culture change specialist, Colin Ellis, who shares a whole range of ideas from his book, ‘Culture Hacks’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

COVID changed the world, and now many businesses find themselves having to undertaking sales work over the web, with videoconferencing replacing face-to-face encounters. Sales and negotiations consultant Julia Ewert says there are some important things to remember when conducting sales meetings over the web. She said that on the web, speed kills, so dedicating more time to asking open questions, and building a rapport, is the key to success. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Small business owners who’ve not yet gone digital are wasting more than a day in every week. That’s according to Elise Balsillie, Head of Thryv Australia, a small-business software as a service company. She says that although the thought of digitising tasks can be incredibly intimidating for some, even taking the first steps can save time and money. She says the trick is to do it in stages — starting off with your company’s biggest “pain points.” Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As a productivity expert, Donna McGeorge has heard all the cliches. For instance, ‘hard work will get you ahead’, you need to be ‘more productive’, and you should aim to do what’s ‘urgent and important’. They’ve become well-worn cliches, as Donna explores what you really should be doing with your workday to feel less overwhelmed. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Too many companies focus on the products they provide. They tinker with the price, and they highlight the features. The problem is that it’s harder to differentiate your product from everyone else’s. To standout, insists entrepreneur Roy Osing, you need to deliver dazzling, astonishing customer-service, moments that take your buyers’ breath away. Triggering the most valuable marketing of all – rave-worthy word of mouth. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Fleur Heazlewood reckons that our race for more is reducing ourselves too less. Our health and wellbeing is the ‘less’, while the ‘more’ is the endless cycle of being busy. The answer, she says, is to prioritise our own wellbeing; if we do that, everything else will fall into place. Fleur shares some practical tips from her book, ‘Resilience Recipes: Making space for wellbeing that works’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

With thousands of government and other grants being offered at any one time, applying for funds can be a fast way to expand small businesses, or keep them thriving. However, with thousands of businesses applying for each available grant, the process can seem intimidating. The Founder and CEO of The Launchpad Co, Ruchi Gupta, says the key to success is to know where to look for available grants, and then seeking advice and help when it is required. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A self-entitled employee is someone who thinks they should be paid more, who always wants promotions, the best opportunities, bonuses and take holidays only when it suits them. Often, a self-entitled employee is not particularly good at what they do, they do less work than their peers and add less value. So, how do you handle them? Workplace expert Michelle Gibbings says you need to address their behaviour regularly and methodically. She steps us through the types of conversations bosses should have with them and how to guide their thinking and expectations. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

In recent years, there has been a real shift in society with calling out bullying and harassment at work. The Fair Work act prohibits sexual harassment in the workplace, and there is now an onus on business leaders to take steps to prevent unwarranted behaviour. Mazars’ HR advisor Yan Flageul joins Greg Halse, Partner at Mazars, to discuss the issue and to share their ideas on what you can do to ensure your workplace is safe. Reference: Attend or find out more about Mazars’ Webinar:‘Sexual harassment in connection with work’ Thursday, 4 May 202311:00am – 12:00pm   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Since the pandemic, the rate of people recording psychological distress has increased massively. That’s according to Kerry Howard, corporate mental health advisor, and author of, ‘How to heal a workplace culture: Tackle trauma, foster psychological safety and boost happiness at work’. She explains what trauma is and how to help minimise the traumatic impact in the workplace, through understanding and compassion. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How we communicate matters very much to business success. It has the potential to influence awareness, understanding, trust, respect and engagement inside the workplace and ultimately staff’s willingness to collaborate. That’s according to Karen Gately, CEO of Corporate Dojo, who outlines her four key priorities to effective communication. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The days of sipping gin in business class on your way to a nice interstate hotel are coming to an end. That’s according to sales and negotiation consultant Julia Ewert, who is warning companies to polish their video conferencing sales skills if they don’t want to lose competitive advantage. She says higher costs are making businesses think twice about travel, so salespeople need to dedicate more time to developing relationships online. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There are four key questions that a business owner needs to ask themselves about why their customers choose their business. That's according to Dan Williams, who is the Asia Pacific Coach for EOS Worldwide, a global network of business coaches. Dan explains how studying your customers can lead to insights and increased profitability. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The federal budget is imminent, and the big question is whether the government will break its promise and increase taxes. Labor must be tempted to use its relative electoral strength at the moment, according to our regular economics commentator, Melbourne University, Economics Professor, Neville Norman. Prof. Norman says it’s likely company tax won’t be touched, but there may be harsher treatment for super funds. And he says that Australia — even given interest rates and inflation — is performing very well compared to similar countries and will weather well the coming global financial slowdown. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Lawyer Tracey Mylecharane feels that we’re in a crisis of knowledge. Countless business owners, she says, are simply not aware of some of the legal issues affecting their own business and their customers. There is a lot of risk that could be avoided by doing due diligence and risk management. She insists that businesses have the right legal documents that are tailored to their circumstances, the right insurance and proper systems and processes. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A combination of ego, overconfidence and, at times, ignorance, can lead to business blind spots. That’s according to Tristan Wright, a business coach and founder of Evolve to Grow. He says the way to find your own business blind spots is by becoming humbler and speaking directly to every member of your workforce. And he says asking for ideas for improvement and graciously accepting constructive criticism can expose issues business owners may not have otherwise seen. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you haven’t already, it’s time to automate the repetitive tasks in your business. That’s according to Elise Balsillie, Australian Head of Thryv Small Business Software. She says most Australian businesses are missing out on sales and growth because they spend too much time on tasks that could be automated. And she says that although the thought of automating might be daunting, the costs of not doing it can be significant. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

We’re living in a quick and changing world; and the rate of uncertainty has made it difficult to plan for the long-term. But plan we must, says an optimistic Nigel Collin. You must find the right balance of planning for the future with the flexibility of shifting course when storms approach. Nigel, who’s weathered many business squalls over the years, offers some guidance for others in business for the rest of this year and beyond. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How do you explain to a member of your team that they have body odour? It’s a delicate conversation – you don’t want them to feel terrible, but it’s important to let them know. For help, we turn to HR guru and CEO of Corporate Dojo, Karen Gately. Body odour aside, most businesses require a certain standard of appearance, particularly in customer-facing roles. Is it okay to expect staff to cover those tattoos and nose piercings, polish the shoes, and keep hair tied back? Karen says it's important to outline your expectations in a carefully-worded and clear dress code. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

More than a third of all businesses in Australia are female-owned – a significant proportion, with the vast majority being mothers. Incredibly this demographic is an audience that remains largely untapped. Kate Christie is a time management expert and author of five books, including her latest, ‘The Life List: Master Every Moment and Live an Audacious Life’. She discusses what business can do to effectively capture the purchasing power of women. Reference: Kate Christie’s book ‘The Life List: Master Every Moment and Live an Audacious Life’, is available for purchase at Booktopia.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Business Coach Dan Williams says he can chalk up most business failures to weak processes. An Asia Pacific business coach for coaching firm EOS Worldwide, he says successful firms need to have strong processes at their core, otherwise their possible growth and ability to scale will be hobbled. And he says strong processes will lead to fewer people leaving the company. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The end of pandemic repayment breaks from the tax office is crippling many small businesses who are struggling to keep up with their existing liabilities. Sandra Blake, who is a financial counsellor for the Small Business Debt Helpline, says 90% of callers can’t meet ATO demands. She says that it is, however, possible to find ways through the impasse, and that the free helpline’s qualified counsellors can advocate as well as advise, so can negotiate on behalf of some clients in need. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The good old days in agency land saw long lock-in contracts, mark ups on media buying and the money flowed. At a time when there are more ad, digital and PR agencies than ever, James Smith, CEO of digital agency Smith Brothers Media, explains why there’s a shift in monetization strategy across the industry. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Australia has had a series of ten consecutive rate rises to the official cash rate to 3.6%, which is the highest since May 2012. Businesses are faced with a higher inflationary pressure from a rising cost of doing business. Mazars’ Financial Advisory Partner, Owen Dingle, says budgeting is important for business owners to stay on top of cash flow. And if you’re looking to refinance, it’s worth developing short- and long-term plans. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Are you constantly distracted by those voices in your head. You know the ones, urging you to check emails or social media, but you really need to concentrate on something else, or they keep replaying a memory or a fear of yours. Or perhaps you’re trying to break a habit, like over-eating or drinking. Well, behavioural scientist Darren Fleming has come across a solution so that you can have more control over your life. He calls it ‘Mindset Mastery’, which he explains is the ability to pay attention to and deactivate the physical sensations in your body. It’s outlined in his latest book, ‘Mindset Mastery: Do less. Achieve more’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There’s a goldmine of extra income a lot of businesses are missing out on because they don’t follow up effectively. Sales expert and founder of BOOM Sales!, Trent Leyshan, reckons businesses haven’t implemented a proper follow-up process or structure. Trent explains how to follow up, using both traditional and digital methods. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Many businesses are being held back because their owners either can't, or won't, identify what they are bad at. That's according to Dan Williams, Asia Pacific Business Coach for EOS Worldwide, a global network of business coaches. Dan says it is crucial for business owners to identify what they "suck" at. He says that by slowing down and taking stock of everything you do, it's possible to identify tasks that you either hate or are bad at. Only then can you work on solutions, which may include outsourcing. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Google has become almost synonymous with the internet. For many people, it’s the first place they go to find out about a business’s product or service, especially Google reviews. But, what can you do if you receive a bad Google review? Marketing consultant Jessie Weatherley goes through the steps, depending on whether it’s a legitimate or fake review. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Employers have to make a genuine effort to accommodate an employee’s request for flexible work arrangements. That’s one of the new rules to take effect on 6 June, 2023, following changes to the Fair Work Legislation. The changes also mean more employees will have the opportunity to request flexibility in the workplace. Head of the HR and IR Division at Mazars, Cheryl-Anne Laird, explains the rules and what it all means for business owners. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Several years ago the corporate world was going crazy over the latest business fad of Blue Ocean Strategy. The book of the same name won a slew of awards and sold millions of copies worldwide. The concept was simple: try to capture "blue oceans" of unexplored new markets. Like many theories, it just doesn’t work in a practical sense. Entrepreneur Roy Osing unpicks the problem of Blue Ocean Strategy specifically, and why some in academia are too far removed from the practicalities of running a business. And so, he warns, be careful of who you listen to. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Your staff really are your number one resource, so to make sure you attract the best talent and are able to hold on to them, looking after them holistically is going to give your business a competitive advantage. Lyndal Hughes, is the Managing Director at Q5 Partners, an international award-winning consulting firm that specialises in organisational change. She explains why wellbeing is so integral to workplace culture. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The so-called “Great Resignation” following COVID is over. That’s according to the CEO and Founder of ELMO Software, Danny Lessem. ELMO surveyed about 1000 Australian workers and found that 70 per cent are now keen to stay with their current employers. He says economic conditions, like inflation and higher interest rates, have taken the heat out of the employment market, and that employers can now breath a bit easier. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Business owners can be their own worst enemies if they have a fixed mindset. That’s the view of Tristan Wright, a business coach and founder of Evolve to Grow. He says the way we are brought up can give us a blinkered view of the world and our own abilities. Tristan also says self-belief, the development of good habits, thinking laterally and embracing challenges can all be ways to remove obstacles in the life of a small business owner. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Workplace culture is fundamental to the success of your business. If your people aren’t happy, the productivity and profits of your business are greatly impacted. Corporate mental health advisor, Kerry Howard, addresses the issue in her book, ‘How to heal a workplace culture: Tackle trauma, foster psychological safety and boost happiness at work’. She says it’s up to the business owner or boss to learn how to manage the interpersonal connections among staff. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Have you ever stopped and thought about what you actually want in your life? Is your business helping you to achieve those goals? Now’s the time to write down what you want and create a money plan for that. Clare Wood is an accountant, money mentor and author of ‘Intentional Profit: Master Your Mindset & Money For A Wildly Wealthy Business’. She outlines an effective and simple budget to help get you on the path of building your dreams. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Sure, most things today are done digitally and online, but when it comes to building relationships and sourcing quality leads, answering the phone can in in fact be the answer. James Smith, CEO at digital agency, Smith Brothers Media explains why businesses need to lift their game when it comes to picking up the phone. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Some of Australia’s best-known and largest companies are some of the worst exemplars of customer service. That’s according to Milton Collins, Principal of The Action Business Coach. He says one of the biggest mistakes is forgetting or ignoring what the customer wants. Milton discusses all this from his recently released book, ‘Delight, Disrupt, Deliver: Grow your business using the power of small surprises’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Attracting staff in a hot jobs market is a huge problem for businesses across the country. The Asia-Pacific Business Coach for EOS Worldwide calls it the “talent lottery.” Dan Williams says employers need to become more astute, find ways to engage new recruits and offer them something they can be part of. He says direct and friendly conversations with staff about their desires, outside of regular job appraisals, can make a big difference. And he stresses that learning why people leave your company is crucial for business self-improvement, and to retain other staff members. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Without doubt, there has been an increase of burnout across the board in recent years. That’s according to mindfulness and high-performance coach, Melo Calarco, who says much of it comes from a residual fatigue, or a hangover, from the pandemic. Melo’s book, ‘Beating Burnout Finding Balance’, offers tools to achieve mindfulness. And, he shares inspirational stories of his trekking adventures in remote corners of the world that have transformed how he himself deals with tricky situations. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

While staff health is of vital importance as we head back to work, the health of your business is just as crucial. With the flux of the last couple of years, where are things really at, how are things really operating and how healthy is your organisation? Tom Leary, Partner and MD at Q5 Partners, an international award-winning consulting firm that specialises in "organisational change", discusses how to tell if it’s time for a business health check. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As a business owner, it behoves you to work on those activities that bring in a better return on investment. Don’t do the menial, repetitive stuff, when you could be delegating to someone else in your business, says productivity expert, Les Watson. As a leader, you should be working on your business – bringing the dollars in – not in the business. Les Watson shares his prioritisation system which ensures the important things aren’t ignored. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There’s no doubt that this is a tough time for small businesses, with a series of disasters and disruptions being followed by supply constraints, inflation and interest rate rises. So where can you turn when you hit a debt wall? In this episode, the General Manager of the Small Business Debt Helpline outlines how the free service can help businesses — and their owners — who find themselves in an invidious situation. She explains how the service takes personal, as well as financial, issues into account while helping to find a way through all the red ink. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How detailed are your employment agreements? If, as lawyer Tracey Mylecharane has observed, they’re a one-page document outlining the job’s role, it’s nowhere near good enough. You want to legally protect you and your business from a disgruntled employee by providing a comprehensive document. It should define not only the role and responsibilities, but also things like social media policy, confidentiality, intellectual property, leave and entitlements, termination, and more. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As a business owner, have you let the sales process fall by the wayside? If you’re like many others, perhaps what stops you from selling is fear. Well, according to sales guru Trent Leyshan, you need to regain your mojo. Afterall, he says, sales is the lifeblood of any company. Trent is founder of BOOM! Sales and author of two sales books, Outlaw and The Naked Salesman. He outlines the three key steps you need to take to go from fearful to fearless in sales. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

LinkedIn is one of the best social media platforms for reaching out individually to prospective clients. The problem is, insists LinkedIn expert Ty Giuliani, business owners aren't active enough to get the results. Ty shares his tips on developing a strategy and framework to establishing rapport with your market and creating business opportunities. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

While discussion around mental health is becoming far more open and less taboo, poor mental health costs the Australian economy $17 billion per year. So, there’s an increasing need for businesses to provide not only a physically safe environment but a psychologically safe one. Liz Ralph is a Learning Manager at Lysander, an award-winning consultancy firm that support businesses in leadership development and cultural transformation. She explains that workplaces can be audited for both beneficial and poor psychological conditions and then guided to create a strong and psychologically safe workplace, for staff to thrive. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

When you find what you love and you can make a buck form it, you’ll never ‘work’ another day in your life. That’s according to Stephen Hunt, whose success stems from a $100 beer garden in his parents’ backyard to building a $100-million beer empire decades later. Stephen’s Hunt Hospitality has a portfolio of seven pubs on Australia’s east coast and employs 350 people. He explains how he has turned good pubs into great pubs, and how passion and drive have led to his success in business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

When Belinda Eden founded Troop Events, a business which provides on-demand hospitality and event staff across Ballarat and regional Victoria, she wasn’t to know that COVID was about to hit. She weathered the storm, and now that restrictions have lifted, demand for Troop has gone through the roof. As well as smaller events, like weddings or home parties, she has won lucrative larger events including the Australian Grand Prix. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

For those with a self-managed super fund, what happens if you become incapacitated or when you die? It’s not the cheeriest of subjects, but it’s important to plan well in advance, for your peace and that of your loved ones. That’s according to tax specialist, Michael Jones, Superannuation and Business Advisory Partner at Mazars, who details the opportunities and risks for older members of SMSFs. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Google Analytics can seem intimidating, but without question it should be the foundation for all of your digital marketing - monitoring and guiding you towards successful outcomes. Leigh Hanney, SEO and Analytics Specialist and Founder of DataCraft Digital, offers five ways that Google Analytics can help support your marketing strategy.  Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Cinzia Cozzolino started her smoothie business almost by accident. After she started preparing delicious nutritional smoothies for her daughter, word got out. Her daughter’s friends and their mums wanted them. The local cafes and retail outlets wanted to sell them. Next thing, Cinzia found she had a very successful business selling to hundreds of stores in the Australia and overseas. She explains what she’s learnt and what the future holds for this exciting business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There is, as they say, a first time for everything. And that includes stepping into a leadership role. To help first-time managers, we hear from leadership expert Anna Marshall, founder of People Mastery and author of ‘On you marks, get set…LEAD!: A beginner’s guide to people leadership’. She outlines her five essentials for business leaders. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Online spending went through the roof during the pandemic, as consumers stuck at home relied on ordering goods that could be delivered to their door. The increased confidence and reliance in the online marketplace means that your business’s digital presence is more important than ever. So, what should you be doing to ensure you’re front-and-centre in the digital world and are serving your customers as best you can? Tamara Oppen, Vice President, Developed English Markets at GoDaddy.com.au, has timely advice on your website strategy, online payments and protecting yourself from cyber-crime. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

New rules have come into effect that may change the way some small businesses undertake recruitment. It’s now illegal to advertise jobs that pay below the minimum wage — or award — for every job. It will particularly have an impact on any business that employs workers on piece rates. While the Chair of the Council of Small Business Organisations Australia, Matthew Addison, says it is a good thing, he says many business owners and managers should seek advice to ensure they are not now breaking the law. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you ask questions and listen to the answers, you will learn what your customers want. Selling becomes easier and you don’t have to talk so much, says sales expert Colin Pearce. Colin has been training salespeople for many years and has a bag full of tips on how to sell more, easier and faster. Talking too much is a bane for many salespeople, and it's their "overselling" which often puts people off. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Every business that’s looking to grow understands the importance of formulating a plan.  But, how should they create one? Entrepreneur Roy Osing has developed a strategic game plan that asks you to answer some simple questions. How big do you want to be? Who do you want to serve? And, how can you compete and win? Unless traditional business plans, Roy’s formula is simple, focused, action-oriented and unique to your business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Australia looks unlikely to fall into a recession, though we will experience lower growth. That’s the prognosis of our regular economics commentator, Melbourne University Professor Neville Norman. Professor Norman says the Reserve Bank will continue to lift interest rates into 2023 due to what he calls a “robotic” reaction to the sort of inflation the bank may not actually be in control of. And, while answering the four key questions for the start of 2023, Professor Norman says prices will stay high, more heat will come off the housing market, and small businesses should batten down the hatches. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Do you feel as if you have too much on your to-do list, both at work and at home? There are not enough hours in the day, and you’re constantly thinking about the next thing. Mindfulness is becoming a well-known ability to navigating all that chaos. Customer service expert, Jaquie Scammell achieves mindfulness through meditation, which helps her with calmness, clarity and happiness. She explains how busy people can meditate and why achieving mindfulness is good for business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Australian law has changed when it comes to secrecy provisions in employment contracts, and it’s something all business owners and managers need to come to terms with. It’s now illegal to include any secrecy provision in new employment contracts. The chair of the small business peak industry body, the Council of Small Business Organisations Australia (COSBOA), says it’s unlikely the new law will drive up wages. However, Matthew Addison says it’s time to review, and change contracts for workers. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How would you like to be on the front page of the paper without having to pay for it? It starts with having something to say. Nicole Ashby's heart was racing and her palms were sweaty when she first spoke on radio about the impact of a fly-in fly-out workstyle on the families left behind. That was the first of many hundreds of media interviews she performed as Founder and Director of FIFO Families. The exposure was the equivalent of hundreds of thousands of dollars in paid advertising – all free! To gain this kind of exposure for themselves and their business, Nicole explains how business people can and should approach the media.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

This year’s Australia Day holiday fell on a Thursday. Some employees around the country saw that as an opportunity to take a sickie, and have an extra-long weekend. But, other’s were genuinely ill. As a boss, how do you know if someone’s being legitimate? Karen Gately, CEO of Corporate Dojo, says it’s important to have open and honest conversations, in person. Employers should have policies in place and everyone should understand their obligations under the law. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Failure isn't something we should avoid at all costs – on the contrary, failure is a powerful force on the journey to success. Entrepreneur and key-note speaker, Gabe Zichermann, says if you don't feel the fear of failure, then you're not pushing yourself hard enough. In other words, fear often indicates you're on the right track. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The huge amount of Optus and Medibank customers data that was hacked by cybercriminals made headlines across the country. But, they’re just two out of the thousands of breaches that occurred in 2022. How does your business stand up to data risk? Lawyer Tracey Mylecharane says business owners need to establish they’ve taken reasonable steps to protect their customers’ data. She says the Optus fiasco has taught us that we can no longer stick our heads in the sand. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Breaches of cyber security cost Australian small businesses $29b last year, and with about 60% of firms at risk, the industry’s peak body is moving to do something about the problem. The Council of Small Business Organisations Australia chair, Matthew Eddison, says the new cyberwardens program will help stop the criminals. Business owners will be able to nominate themselves or a member of their staff to get free training to become cyber security experts so they can either prevent or deal with the consequences of a cyber attack. Reference:  www.cyberwardens.com.au   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Apple worked hard to keep things simple - we see it every day in its products and its success. From the man who named the iMac and who was integral to Apple’s ‘Think Different’ marketing campaign, Creative Director Ken Segall spent 12 years working with Steve Jobs and experienced first-hand his obsession with keeping things simple. Ken wrote about it all in his book ‘Insanely Simple: The Obsession That Drives Apple’s Success’. He shares with us the many lessons he learned about one man's single-minded drive for simplicity, in a complex business world. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Imagine being able to free up valuable time from responding to customers and staff. Well now you can, by using a new and powerful language generation tool, called ChatGPT. The implications for business are endless, and we’re only just now learning how much of an impact it will have in our lives. Our favourite futurist, Steve Sammartino, explains ChatGPT’s ability to understand and respond to natural language. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It appears artificial intelligence will soon render the annual staff performance review extinct. One company is harnessing its powers to generate real-time, objective feedback for employees to empower them at work by boosting their confidence and exposing their blind spots. In this episode, CEO and Co-Founder of software development company OnLoop, Projjal Ghatak, describes their new product, enabling staff to report on their progress, using artificial intelligence, at the touch of a mobile button – producing objective reports based on feedback and self-analysis. Reference:  www.onloop.com   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

What’s worse than having people talk about you behind your back? In a business sense, it can be worse if nobody’s talking about you at all. So, if you want your brand spoken about, it’s best that you control what people say. You can do that by telling your own stories. These days more and more businesses are discovering the powerful benefits of brand storytelling. Gabrielle Dolan is a business storytelling expert who shares ideas from her book, ‘Magnetic Stories: connect with customers and engage employees with brand storytelling’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Great leadership is important in business to inspire others, to make decisions, and to get things done. So what makes a great leader? Productivity expert and business advisor, Les Watson, outlines the values great leaders have, and how discipline ensures that the team is on track, and focused on the important drivers of the business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The shift to a hybrid working model has left many business owners and managers in a state of high anxiety. How can they be sure that staff are actually being productive?  CEO and Co-founder of OnLoop, Projjal Ghatak, says teams that work from both the office and home can actually be more powerful and more productive. He says the secret to ensuring both strong productivity from workers and peace of mind for managers, is to set goals and consistently monitor progress. Reference:  www.onloop.com   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How does your brand stand out from your competitors? Do you use tired, cliched images on your website, or are you a bit more creative? Brand creator and consultant, Bec Hughes, says to succeed in brand design, you need to provide memorable experiences for your potential customers. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Change can be a daunting prospect — something many fear and dread. But that doesn’t have to be the case, according to change expert Esther De La Cruz. She says that change can, instead, be an entirely positive experience, depending on the mindset you approach it with. By focusing on the benefits, purpose and rewards, change can become not only easier, but possibly even enjoyable. Reference: www.estherdlc.com   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Being a coach and umpire at the highest level of elite AFL sport has taught Jeff “the Giesch” Gieschen a thing or two about leadership and the nurturing of star performers. Now he’s transferring those lessons to the business world. Leadership’s tough, he’ll tell us, but fairness, empathy and team spirit are paramount if you want to move from good to great. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It’s far easier today to start a business than ever before, which has resulted in more competition in almost every space imaginable. Forget about benchmarking, ‘best of breed’ analyses, and price wars with your competitors, according to entrepreneur Roy Osing. Instead, you need to establish a clear, relevant and unique claim that distinguishes you from everyone else. Roy explains how that’s achieved with his strategic game plan. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Change expert and coach Esther De La Cruz says businesses are still in a post-COVID flux at the moment, with many managers worried that they’ve not yet found their new groove. The worry isn’t necessary she says, and to help, offers three main areas businesses should focus on for 2023: 1. How to maintain or build corporate culture while working remotely; 2. Adopting a modest approach to goals and some belt tightening due to a worsening economic landscape, and 3. How to attract and retain favoured staff. Reference: www.estherdlc.com   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

In 2006, Gabby and Hezi Leibovich launched Catch of the Day, a website selling just one deal a day. By 2010, it was Australia’s number one shopping site, and in 2019 they sold the business to Wesfarmers for a whopping $230 million. How did they do it? Well, it’s detailed in the brothers’ book: ‘Catch of the Decade: how to launch, build and sell a digital business’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

In the not-too-distant past, kids wanted to be firefighters, doctors or a police officers. Today, many want to be influencers. And why not, when they can earn thousands, even millions of dollars from businesses paying them to promote their products or services. The content has to be engaging of course and is often produced as videos across social media platforms. Perhaps this is a strategy that makes sense for your own business, but Heather Maloney, Founder and CEO of Contactpoint says you need to be careful of a few things – including the potential for controversy – but it could help boost your profile very quickly. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Promising your employees bonuses or promotions, but never following through is known as “breadcrumbing”. The term originates from modern dating, where someone is being led-on with small morsels of interest, like phone calls and texts, but nothing eventuates. Karen Gately of Corporate Dojo says breadcrumbing in the workplace is dishonest, disrespectful and unfair. A more effective way to motivate staff, she says, is by being proactive and clear about individual expectations. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

When dealing with government, business owners should be concise, polite, and persistent. That’s according to the Director of Unravelling Red Tape, Elaine Abery, whose spent her career battling the bureaucracy on behalf of businesses. She says owners shouldn’t be afraid of governments or the big businesses they’re having trouble with, and that change — even legislative change — is possible with the right approach. Reference: Find out how you can navigate business and legislative change at Unravelling Red Tape   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Inflation, supply chains, staff retention, a possible global downturn. There are so many issues facing businesses now, and they all end in one place: a cash flow spiral. The Commonwealth Bank’s General Manager of Working Capital, Elizabeth Huxley, says cash flow has become the chief concern for business across the country in recent times. But she’s offering some help, with a new system that grants businesses short-term loans using unpaid invoices as security. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It’s something a lot of people would never admit to being. Insecurity manifests itself in many ways but can have a devastating effect if left unchecked and unresolved. Jaemin Frazer has made it his life’s mission to help people overcome their insecurities. He’s founder of The Insecurity Project and author of ‘Unhindered: The Seven Essential Practices for Overcoming Insecurity’. In this episode Jamein outlines those seven practices to unlock yourself from self-doubt and fear. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Like it or not, customers are always measuring the way they’re treated. The way a they feel could be the difference between returning to you, or never coming back again. That observation is from customer service guru and CEO of ServiceQ, Jaquie Scammell. To improve your customer service, you need change specific habits. In this episode, Jaquie outlines some tips from her book, ‘Service Habits: 21 habits to transform your service culture’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

No matter how much you try to plan your day, do you find yourself interrupted or going over the allotted time? Perhaps the answer is a Pomodoro kitchen timer. Business coach Les Watson – aka the Time Lord – explains how the useful device can break work into intervals of 25 minutes to allow you to concentrate on the task at hand and get more done during the day. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Do you love social media, or do you find it a chore to constantly and consistently post content for better business engagement? If you can’t or won’t do it in-house, it’s worth considering to outsource your social media posts. That’s according to social media strategist Bec Stenner, founder of Creative Seed Co. Done well, a social media marketing campaign can help build a massive online following and lead to significant business growth. Bec explains what makes a good social media post, how often you should post, and which channels you should focus on. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Business owners shouldn’t be afraid of taking on government departments if they have a valid complaint. So says Unravelling Red Tape Director Elaine Abery — an expert in dealing with the bureaucracy. Large businesses are constantly talking to governments, but SME proprietors can find it too intimidating. Elaine Abery says that, once data is collated and thoughts written down on paper, there’s nothing to stop smaller business owners from talking to departmental managers, who, she says, actually want to help businesses that are doing the right thing. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

For-purpose business, mtime, gives busy parents their time back by matching them with a moncierge - a family assistant trained by mtime, to help parents with not just one form of at home support, but across the board help - cooking, cleaning, babysitting and even grocery shopping. Founder and CEO Sarah Agboola has won multiple awards for her work creating mtime and her insights to success are a must hear for any current or aspiring business owner. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Affiliate marketing, or influence marketing, is promoting someone else’s product or service in return for an award. It’s more common these days as consumer’s eyes are glued on social media. But, lawyer Tracey Mylecharane says she will never agree to be an affiliate for someone else’s product or service. She’s happy to give recommendations if someone asks, but she sees the formal process of affiliate marketing as a conflict to her own business and values. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

At a time when so much feels out of our control, there are some things we can be disciplined about and that will likely result in highly successful outcome. In three highly practical ways, Mike Goldman helps to build individual and team discipline. Mike’s a leadership team coach with more than 30 years coaching and consulting experience, and as a speaker and author of the number one best-selling book ‘Breakthrough Leadership Team. References: Find out how Mike Goldman can transform your team and leadership skills, via his website, purchase his best-selling book ‘Breakthrough Leadership Team’, and check out his FREE video course on how to conduct a talent assessment.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

While some people may only just be getting back to work, others – plenty more are likely still on holiday. Business coach Emma McQueen reckons the January lull is the perfect opportunity for business owners to focus on planning for the year ahead. One of the most important things to concentrate on, she says, is your pricing strategy. With inflation through the roof, it might be worth considering raising prices at least a couple of times during 2023. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Culture is often regarded as an advantage of world-class organisations. But, how do you build a great culture and how much does it rest on the person at the top? Business coach Shane Hatton addresses this in his new book, ‘Let’s Talk Culture: the conversations you need to create the team you want’. He discusses five types of conversations leaders should have with their team to help bring their culture to life. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A self-entitled employee is someone who thinks they should be paid more, who always wants promotions, the best opportunities, bonuses and take holidays only when it suits them. Often, a self-entitled employee is not particularly good at what they do, they do less work than their peers and add less value. So, how do you handle them? Workplace expert Michelle Gibbings says you need to address their behaviour regularly and methodically. She steps us through the types of conversations bosses should have with them and how to guide their thinking and expectations. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A new free trade deal with India has opened up a massive market for Australian small businesses, according to the CEO of the Small Business Association of Australia, Anne Nalder. And she says it’s not too difficult to start selling to India’s massive, and growing, middle class, which is hungry for Australian goods and services. Anne Nalder describes the steps that need to be taken. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There are four key questions that a business owner needs to ask themselves about why their customers choose their business. That's according to Dan Williams, who is the Asia Pacific Coach for EOS Worldwide, a global network of business coaches. In this episode, Dan explains how studying your customers can lead to insights and increased profitability. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There is, as they say, a first time for everything. And that includes stepping into a leadership role. To help first-time managers, we hear from leadership expert Anna Marshall, founder of People Mastery and author of ‘On you marks, get set…LEAD!: A beginner’s guide to people leadership’. She outlines her five essentials for business leaders. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

When you find what you love and you can make a buck form it, you’ll never ‘work’ another day in your life. That’s according to Stephen Hunt, whose success stems from a $100 beer garden in his parents’ backyard to building a $100-million beer empire decades later. Stephen’s Hunt Hospitality has a portfolio of seven pubs on Australia’s east coast and employs 350 people. He explains how he has turned good pubs into great pubs, and how passion and drive have led to his success in business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The labour crisis gripping the small business sector is putting many owners on edge. Not only can they not find new workers, but there is also a constant concern that top talent could be poached at any time. Recruitment expert Marnie Jones says it’s not just a matter of offering higher wages, and that the best staff can be retained if a company is willing to look at its policies and make changes. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Accepting that you can safely delegate to trustworthy staff can be difficult for some small business owners. But not handing work over to your employees can actually hold a business back from attaining its true potential. That’s according to business coach Tristan Wright, who says leaving one’s ego at the office door and delegating tasks to others, can lead to better physical and mental health outcomes for the business owner, staff empowerment, and ultimately a more productive, prosperous business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Sure, most things today are done digitally and online, but when it comes to building relationships and sourcing quality leads, answering the phone can in in fact be the answer. James Smith, CEO at digital agency, Smith Brothers Media explains why businesses need to lift their game when it comes to picking up the phone. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Your staff really are your number one resource, so to make sure you attract the best talent and are able to hold on to them, looking after them holistically is going to give your business a competitive advantage. Lyndal Hughes, is Managing Director at Q5 Partners, an international award-winning consulting firm that specialises in "organisational change". She explains why Wellbeing is so integral to the culture of a business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Google Analytics can seem intimidating, but without question it should be the foundation for all of your digital marketing - monitoring and guiding you towards successful outcomes. Leigh Hanney, SEO and Analytics Specialist and Founder of DataCraft Digital, offers five ways that Google Analytics can help support your marketing strategy. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Paul Taylor knows resilience better than most. A current PhD student in Applied Psychology, Paul’s a former Airborne Anti-submarine Warfare Officer in the Royal Navy, a former professional boxer, Australian Fitness Industry presenter of the year, and founder of MindBodyBrain Performance Institute. He offers seven daily rituals that can help boost brain performance and shares his tips on how to build resilience. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Despite the intensity of competition and the power of consumers, it surprises Roy Osing that most businesses are doing very little to differentiate themselves from their competitors. Many resort to the same clap-trap and aspirational statements. If you really want customers to notice you, Roy recommends using the ONLY statement, i.e., “We’re the ONLY ones that…”. Roy Osing is a former company president and entrepreneur with more than 40 years executive leadership experience. He’s also the author of several books, including his latest ‘Be Different or Be Dead’. Reference: Follow the link for more information about Roy Osing, or to purchase his book, ‘Be Dead or Be Dead’: https://www.bedifferentorbedead.com/    Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As a leader and business owner, not only do you need to always be building your talent bench but assessing current staff and coaching them if possible. But how can you do this and with maximum impact and retain great talent? Well, Mike Goldman is a leadership team coach, speaker, and author of the number one best-selling book ‘Breakthrough Leadership Team. With more than 30 years coaching and consulting, he offers really practical strategies for executing these development tasks, including the best approach to take when coaching. References: Find out how Mike Goldman can transform your team and leadership skills, via his website, purchase his best-selling book ‘Breakthrough Leadership Team’, and check out his FREE video course on how to conduct a talent assessment.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A slowing, or even an end, of the current round of interest rate rises, lower inflation, an easing of labour shortages and a stronger budget balance sheet are all pointing to a better economic situation for 2023. That’s the good news for the new year being forecast by our regular economics commentator, Melbourne University Economics Professor Neville Norman. Professor Norman says that, while much of the rest of the developed world is heading for a recession this year, it’s likely Australia will buck the trend, and that the worst of times may well be behind us. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

With Christmas just around the corner, now’s the time to unwind and relax. You’ve probably made plans to have a holiday and reset your body and mind, but have you thought about ditching your mobile devices? Workplace expert Michelle Gibbings says the Christmas and New Year break is a good time for a digital detox. Your mind can’t really shut down, if you’re constantly checking emails and other messages.  Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

People often buy on impulse, so you must be able to respond quickly to close a sale. That’s according to entrepreneur Richard Turner, who’s written a book from his experience of founding four companies in four different industries: ‘The Essential Entrepreneur: What it takes to start, scale and sell a successful business’. Richard also outlines pricing techniques, which can be used to inspire customers to purchase. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Being on time matters. In business, punctuality reflects your integrity and builds trust with others whom you honour with a promise of not being late. That’s according to business coach, productivity guru, Les Watson, whose own punctuality you can set your watch to. Les has some tips on how to combat distractions which can prevent us from arriving to events on time. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

In a highly competitive job market, overrun with highly selective candidates, the struggle to find great employees is real. Examining how you attract great staff includes how you onboard them and start them on their journey with your business. Sally Elson, Head of People at MYOB, discusses some fantastic onboarding research, commissioned by the business management platform. The results are revealing and offer great insight into how both employees and business owners view the process. Reference: Read more about MYOB's onboarding research results here.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

One result of the new-normal we find ourselves in, is a renewed focus on workplace culture. And it’s incumbent on leaders to not only balance the values between business and staff, but be able to hold people accountable to those values. Mike Goldman is a leadership team coach, speaker and author of the number one best-selling book ‘Breakthrough Leadership Team. With more than 30 years coaching and consulting, he offers tactical strategies to build a strong workplace culture. References: Find out how Mike Goldman can transform your team and leadership skills, via his website,  purchase his best-selling book ‘Breakthrough Leadership Team’, and check out his FREE video course on how to conduct a talent assessment.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

They say, you are what you eat, and with good reason. The Western diet with its highly processed foods, sugars and salts, can make you feel drowsy, lead to weight gain and even diabetes. Dietitian Kate Save discusses the impact of a poor diet, and she outlines a lifestyle which will make you healthier, happier and more energetic – all of which are important to running a successful business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Leading is tough, business is tough and being able to lead and motivate yourself is the key for being able to lead others. Mike Goldman is a leadership team coach and author of the number one best-selling book ‘Breakthrough Leadership Team'. He breaks down what self-leadership means and how to access it for yourself, putting you in a far better position to then lead others. References: Find out how Mike Goldman can transform your team and leadership skills, via his website, purchase his best-selling book ‘Breakthrough Leadership Team’, and check out his FREE video course on how to conduct a talent assessment.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If retirement isn’t based around money, what is it about? What it’s not about is doing nothing. That’s according to Peter Graham, who’s been in the retirement game for 40 years as a financial planner, retirement coach and owner of Redefining Retirement. He’s wants people to rethink retirement and plan for purpose. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Sales managers are often thrust into their positions because it’s the natural progression to their career. The problem is they’re often given little ongoing support and training in management. Sales and sales management are completely different things, says Sue Barrett, CEO of Barrett Consulting Group. She has identified 8 fundamental functions to give sales leaders the knowledge, skills and competence to drive better sales. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How well does your brand stand out in a crowded market? Do people know who you are and how you’re different to others in your industry.? Entrepreneur Richard Turner says first impressions are important, and a professional-looking brand is critical for credibility. Richard outlines that in his book, ‘The Essential Entrepreneur: What it takes to start, scale and sell a successful business’. He discusses what makes for effective brand positioning and marketing. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you find you don’t ever have enough time in your day, it might be because you are saying yes to everything that comes your way. Business coach Les Watson – aka the Time Lord – says you need to filter out those requests from people that take you away from the important things, whether it’s in your business or in your life. If saying no is just too hard, Les has some tips on how to do it without it coming across as rude or not caring. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

One thing that most staff look forward to is the Christmas party at the end of the year. It’s an opportunity for everyone to let their hair down and come together without the deadlines and other work-related stresses. However, bosses also need to be mindful of a myriad of different issues, like excessive alcohol consumption or inappropriate behaviour, that can sometimes occur at these events. Workplace expert Michelle Gibbings outlines some of the issues you need to think about when organising the work Christmas party.  Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

In the post-pandemic world, it’s time to ditch small business breakfast networking events and move into the big time. That’s according to business consultant and coach Tristan Wright from Evolve to Grow. He says, while they can suit some, most small business networking events are superficial and lacking in substance, and that going to fewer events attended by bigger players is far more productive. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It’s sobering to consider that if you retire at the official Australian age of 66, you could live another 20-30 years and while retirement and succession planning might not be on the top of your priority list, it should be. Peter Graham has been in the retirement game for 40 years as a financial planner, retirement coach and owner of Redefining Retirement. He’s talking about why and how to plan for pre-retirement. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Making important decisions in an uncertain environment can not only be crucial to the success of a business but it can also play havoc with the decision-maker’s personal state of mind. Management Consultant Roger Perry explains how to lessen stress when it comes to making important decisions, and how decision makers should stand back and look at how they go about the process. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As the pandemic swept the nation and Melbourne became the most locked-down city on Earth, one small businessman managed to retain his five CBD eateries. Michael Togias — the proprietor of the landmark Mr Tulk café at the State Library in Melbourne — is actually in the process of opening a new CBD café while so many other city businesses have closed. So how has he managed to keep his head above water? He describes his COVID story and explains why he has no choice but to try to expand his business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A lot of people in leadership positions, including business owners, don’t learn to be good managers. They just get on with it. But, how do you know if you’re a good manager or, heaven forbid, a bad one? Dr Dominic Loughlin has been researching this topic for many years. He outlines some of that analysis in his highly practical book, ‘Be a better manager in 5 minutes a day’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The acronym UGRs stands for Unwritten Ground Rules. UGRs drive people’s attitudes and performance in the workplace - but they’re seldom talked about openly and you may have no idea what’s going on behind your back unless you actively check those UGRs out. Steve Simpson can help. He created the UGR concept and has been telling businesses for years that, good or bad, they’re fundamental to company culture and to success. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Despite rapid changes going on all around us, many businesses still cling to the 9-to-5, Monday-to-Friday routine of full-time positions. Part-time employment can be a boon not only for employees but also for the companies that employ them. Flexible work specialist Belinda Morgan wants to change the reputation of part-time work, and not only junior roles – she reckons someone in a senior position should also be able to provide high-end value, while working less than 38 hours a week. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Sales can be the hurdle some owners just can’t surmount. There are many reasons why people can find sales difficult, but according to business coach and evolve to grow founder Tristan Wright, it all comes down to the sort of confidence that can only come with knowledge. He says knowing a potential customer’s pain points, their market position and how your own product or service can meet their needs can make selling easier and help change the direction of a business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Whether you’re in business already, a student, or simply looking for a change, launching an online course could be a path to building you’re own entrepreneurial empire. That’s according to online course guru, Tina Tower, who has written a practical, step-by-step book on the process, ‘Million-dollar micro business: how to turn your expertise into a digital online course’. As the title suggests, you can convert your knowledge into a course for anyone in the world – and make seven figures in the process. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

For a lot of businesses, there’s a big difference between what a new hire should understand and what they actually understand. That onboarding debt, as Brad Giles describes it, manifests itself through low retention and poor company culture. But, a proper 90-day onboarding process has proven to help improve the productivity and bottom-line of a business. Brad Giles shares his lesson from his book, ‘Onboarded: How to bring new hires to the point where they are effective, faster’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Being your own boss is a dream for a lot of people. But are the shackles really removed? Leanne Faulkner, Founder of Fortitude at Work and a small business mental health advocate, explains how to balance the power you have to ensure you don’t alienate customers, clients and staff, while not losing yourself in the process? Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

We all have the same hours in the day, but some highly successful people are able to use that time better than others. Organisational psychologist Dr Amantha Imber wanted to learn more about productivity, so she interviewed hundreds of go-getters on her podcast, ‘How I Work’. She’s just written a book based on the podcast, called ‘Time Wise’. In this episode, she shares some of her podcast guests’ lessons on goal-setting, daily routines and decision-making. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

After spending seven years at university studying science and engineering, Michael Togias took a major life turn, setting up his first small business enterprise — a lottery shop on Melbourne’s urban fringe — in the year 2000. Since then, he’s followed his heart into hospitality and his beloved CBD, and now owns six cafes and eateries. Working from his flagship establishment, the landmark Mr Tulk Café attached to Victoria’s State Library, he attributes his survival, and success, to keeping strict cost ratios, respecting his staff, and enjoying his work. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Playing the long game pays dividends, particularly in tough times. Carving out time for learning and connecting with other business owners is not only important for information gathering, but for your mental health. Leanne Faulkner is a small business, mental health advocate and the Founder of Fortitude at Work. She’s a small business owner, researcher and is completing her PHD in the mental health and wellbeing of micro business owners. She offers some great tips around ongoing learning, navigating networking and where to reach out for mental health support. References: Find out more about Leanne and her advocacy work or for support services for you and your small business:  Leanne Faulkner - Founder & Small Business Mental Health Advocate – Fortitude at Work Support for businesses in Australia Beyond Blue – NewAccess for Small Business Owners and Heads Up Australian Small Business Family Enterprise Ombudsman – My Business Health   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Do you have a narcissist in your business? At first glance, they may be just the cool and confident go-getter you’re hoping for. But, if it turns out that their supposed confidence is pure arrogance, and they’re putting others down to inflate their own ego, you’re probably better off without them. HR expert and CEO of Corporate Dojo, Karen Gately, explains how to recognise a narcissist and how to handle one if they are indeed in the workplace. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The pandemic has certainly changed the working landscape, with CBDs almost becoming ghost towns thanks to the huge number of employees working from home. But should business owners be fretting about whether their workforce is actually working? The answer is a firm “no” according to the founder and CEO of the Evolve to Grow consultancy, Tristan Wright. He says that any leader who is worried about productivity should look at themselves, rather than their employees. Tristan says that if a manager is clearly communicating their expectations, it shouldn’t matter where staff are located. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

What are the most important things in your life? Do you have enough time to do those important things? For many people they don’t, because they spend too much time on other things that don’t matter. If that’s you, you need to learn how to set limits, and that means saying “no” to things and people that suck our energy. That’s according to productivity Donna McGeorge, who offers her 5 tips on creating more breathing space, so you can focus on the things that really matter. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

At this time every year University of Melbourne Economics Professor, Neville Norman joins us to look back at the year that was, so as to dig out any possible positives that businesses can build on for the year ahead. It’s a big challenge in 2022, which saw a doubling in consumer price inflation, a huge rise in interest rates, a sliding dollar and the shock of both widespread flooding and the war in Ukraine. But Neville does see good news - the Labor government has held back on any “industry damaging” policies, there’s been an energy taxation bonanza and the Reserve Bank seems to be starting to question its own interest rate policies. But most importantly, a forecast “monster” rise in household consumption will benefit many types of businesses, in 2023. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The tidal wave of the Great Reshuffle has seen a lot of people start their own businesses, many going all in on their side hustles. But of course, starting any kind of business is hard, it’s like running a marathon, made up of hundreds of sprints. To keep momentum and feel like you’re achieving things along the road to success, Alita Harvey-Rodriguez, Managing Director of the MI Academy, an award-winning digital marketing and customer experience consultancy, offers 3 key areas for business owners to focus on and nail, each within a 21-day sprint. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As the economy staggers from worldwide inflation, supply issues, the war in Ukraine and more besides, how is the Aussie stockmarket behaving? Investment expert and founder of Spotee Consulting, Elio D'Amato, says despite the turmoil things aren't that bad. In fact, we’re off to a surprisingly good start to the financial year, compared to a disappointing 2021-22. Also, Elio provides his 'stocks to watch'. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Who’s the Goose to your Maverick? The person who’ll be there no matter how close you fly the plane to the control tower? A Goose is someone with whom you have mutual trust, someone who won’t try to fix the situation but just hear you out. Leanne Faulkner is a small business mental health advocate and the Founder of Fortitude at Work. She says that having someone listen without judgment is a fantastic way to care for our mental health as small business owners. She explains how a Goose differs from a business partner or mentor and where to find one. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A business owner spends many years of long hours, hard work and sacrifice to build the business. After all that effort, how do they ensure they get the best price when they’re ready to move on and exit? Well, it mostly comes down to planning properly and avoiding costly mistakes. That’s according to Lawyer Joanna Oakey who details the selling process in her book, 'Buy, Grow, Exit: The Ultimate Guide to Using Business as a Wealth-Creation Vehicle’. She outlines some of the common sales mistakes business owners make. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Despite there being no changes to superannuation in this year’s federal Budget, it’s a good opportunity to think about your own super and – particularly SMSF members – to prepare your fund balances to manage tax today and for any possibly future changes. That’s according to tax specialist Michael Jones who discusses some of the current super items, including downsizer contributions, SMSF members’ overseas residency, and non-arms-length SMSF income and expenses. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Since the lifting of lockdowns, the ideas around how we work and indeed why we work, have been thrown into question and rather than ‘The Great Resignation’ it’s actually the ‘Great Reshuffle’ Alita Harvey-Rodriguez, Managing Director of the MI Academy, an award-winning digital marketing and customer experience consultancy, has noticed five recurring themes that require business owners to shift focus in order to attract and keep staff in a candidate’s market. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It’s not so much what you say, but how you say it – a good lesson for communication in general, and certainly when it comes to delivering a presentation. Dan Williams, Asia Pacific Business Coach for coaching network EOS Worldwide, suggests that people can receive the same presentation quite differently from each other. So to ensure you reach as much of the audience as possible, great content is important, but it’s also about delivering an experience. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The latest Working Capital Research report from American Express delivers some of the harsh realities, that people are really hurting out there.  Leanne Faulkner, small business mental health advocate and Founder of Fortitude at Work, says it’s important to understand the nuances of small business and not lump the issues into the same bucket as large businesses. References: Find out more about Leanne and her advocacy work, or for support services for you and your small business:  Leanne Faulkner - Founder & Small Business Mental Health Advocate – Fortitude at Work Beyond Blue – NewAccess for Small Business Owners Beyond Blue – Heads Up Australian Small Business Family Enterprise Ombudsman – My Business Health Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Many of us are so wrapped up in work, that we don’t have the space to think and breathe. That’s not good, not only for our physical and mental health, it doesn’t bode well for our businesses either. Productivity expert Donna McGeorge has five simple things you can do every day to give yourself more capacity, the benefits of which are often felt in the future. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Your reputation is your most valuable intangible asset and critical to sustainable business success. That’s according to Ros Weadman, brand communication and reputation specialist and author of ‘Enhance your reputation: how to build a brand people want to work for, buy from and invest in’. Ros offers her BrandCred Method to building reputation: align your organisation’s culture (what it thinks), communications (what it says), customer experience (what it does), and citizenship (what it gives). Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The performance of most people at work is influenced by the extent to which they feel acknowledged and appreciated. That’s the view of Karen Gately, CEO of Corporate Dojo, who explains what business owners and managers need to consider when implementing a reward and recognition program. She discusses alternative ways to recognise good behaviour – and it needn’t rely on a monetary reward. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Whether or not you’re looking to sell your business, it’s well worth preparing your business with the intention of a sale. And that means putting protections in place as the business grows, which helps build value and minimise risk. That’s according to lawyer Joanna Oakey, managing partner of Aspect Legal and author of ‘Buy, Grow, Exit: The Ultimate Guide to Using Business as a Wealth-Creation Vehicle’. She discusses some of the areas which businesses owners should protect. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How much attention do you pay to the way you speak? Do you leave people scratching their heads wondering what the heck you were on about? The ability to persuade and inspire is essential in business, and you do that by the words and sentences you use. Business coach and consultant, Anneli Blundell, has three tips on good verbal communication: think in headlines, employ short sentences, and use simple words. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Working harder and doing more is not going to make you more productive. You’ll only be more burnt out if you try to simply increase your workload. No, you need to work smarter, and prioritise those activities that produce the results. Productivity expert and author, Donna McGeorge, outlines three productivity myths that hold us back from delivering quality output. She says that by paying attention to the clock in our body, rather than the clock on our wall, we can do the work at a time when our brain and body are ready for it.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

What sets successful people apart from everyone else? What do they have they that we can implement into our own lives? In her research, Mandy Hollway, CEO of Courageous Leaders discovered they possessed common attributes, including resolve, willpower, and determination. She discusses how you too can develop these attributes and apply them to your work and your life. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

All Australian company directors have until the 30th of November 2022 to apply for a new identification number or face possible penalties. The new Director ID registry is being set up by the government in an attempt to combat fraud. In this episode, the Australian Tax Office’s Director of Onboarding for the scheme, Robin Hayes, explains who needs to apply and how to do so. Reference: For more information about who needs to apply for a Director ID and by when, head to the Australian Business Registry Services.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As your typical commercial law firm lawyer, Tracey Mylecharane had spent many years representing business clients in litigation and dispute resolution. A lot of the activity could have been avoided had those businesses put their legal houses in order from the start. Tracey discusses three important business documents all businesses should have to prevent falling foul of the law. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The disastrous Optus data breach has shown that no company, no matter how large, is immune from cyber-attacks. Businesses of all sizes are being attacked, with one falling victim every eight minutes in Australia. But what should a business owner do if they find that their website or email or business software has been compromised? Should ransoms be paid? In this episode, the co-founder and Chief Technical Officer for Cynch security, Adam Selwood, outlines the steps every business should take if they come under attack. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

What if business owners and managers treated their staff like… humans? Well as far as Mark LeBusque is concerned, not enough workplaces run with humans in mind, expecting a more robotic type response. Mark is a Harvard-trained consultant, author and Founder & Director of The Human Manager. And he has 7 steps to become human managers, with the goal of enabling staff to shine and businesses to grow. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

For some people being able to make difficult decisions is an impossible task, others seem to have a knack for it, which inspires confidence in the people around them.  Asia Pacific Business Coach for EOS Worldwide, Dan Williams has seen teams freeze during key-decision moments. He says that when leaders fail to decide they fail as leaders. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

First-world democracies are not only waking up to the mass consumer wastage crisis but developing an entire economy to support a more sustainable approach to the things we have - it’s known as the circular economy. Yasmin Grigaliunas is an entrepreneurial force and the Founder & Chief Evangelist of Circonomy, formerly The World’s Biggest Garage Sale – a profit-for-purpose business, that’s seen Officeworks acquire a 21% stake. She talks about the start of her upcycling journey and how the rolling success has meant scaling not just the business, but the broad impact on community. In January of 2022, Yas was also named on the Global 100 Inspirational Leaders list, alongside the likes of Jacinda Ardern, Dr. Anthony Fauci, and Sheryl Sandberg – an enormous achievement.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

With the recent Optus data breach impacting around 10 million Australians, the alarm bells are ringing. People have lost confidence in the brand and customers are concerned about if or how they’ll be impacted. But let’s take a step back, the pandemic sped up the adoption of technology by businesses - there’s now a lot more reliance on computer-based programs and digital tools. And with that comes an increased risk of cyber-attacks. That’s according to the Chief Technical Officer and Co-Founder of Cynch Security, Adam Selwood, who describes the current situation as a “powder keg.” You only have to look at the recent Optus cyber security breach. In this episode, Adam Selwood outlines the steps every business should take to make sure that they are cyber secure. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you’re looking to hire – like many businesses right now – you probably want someone with experience, right? That makes sense. The mid-career worker is the most sought-after, but what does that mean exactly? Well, as we’re living longer, we’re retiring a lot later; and that means mid-career could be someone in their 50s or 60s. Recruiting specialist Roxanne Calder explains why you should consider the wisdom and experience of workers in their mid-50s and beyond. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

With a large number of stressors now affecting small businesses, many owners are feeling an impact on their mental health. With this in mind, the Beyond Blue orgainsation has set up a new service specifically tailored for small business owners called “New Access.” Mental health coach Kirsty Hull is one of many small business professionals Beyond Blue has trained to assist participants go through a free, self-guided six-week course to help build their mental health resilience. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A staff member leaving the business could invoke feelings of sadness, goodwill or even relief. Regardless, it’s important for managers to always acknowledge the departing colleague appropriately. Dan Williams is the Asia Pacific Coach for EOS Worldwide, a global network of business coaches and he outlines four key things to do and not to do when delivering the news to staff.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Protecting assets from risk and unnecessary taxation is an art as much as it is a science. That’s according to Nathanael Lee, partner at Mazars — a leading international audit, tax and advisory firm. In this episode, Nathanael Lee explains how he advises his clients on optimal business and investment structures to achieve asset protection and maximise after-tax profitability. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

In many companies, marketing is often an after-thought, to be done by someone – anyone – who has time on their hands. Marketing guru, Terri Martin, wants to change that mindset, so that businesses prioritise marketing as a lever, which can directly boost the bottom line. Terri has tips on what businesses can do to market themselves better. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Can doubt be beneficial or is it just a dampener on innovation and initiative? Dan Williams is the Asia Pacific Business Coach for EOS Worldwide he says that the role of the sceptic is a critical one and often misunderstood. He offers three reasons why doubt is not only helpful but necessary. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The Federal Government’s Jobs and Skills Summit brought Australians together to work constructively on the challenges and opportunities facing the Australian labour market and economy. Leading the charge for small business at the event was Alexi Boyd, the CEO of the Council of Small Business Organisations Australia. She says she went to Canberra with four main issues in mind: industrial relations reform; migration; vocational training, and digitisation. In this episode, Alexi Boyd explains what was achieved at the summit for small businesses. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It’s not enough to satisfy needs anymore. Instead, great marketing organisations are able to satisfy cravings. That’s according to entrepreneur Roy Osing, who says consumers are willing to pay more money for something they crave than for something they merely need. So, ask yourself this: is your product or service so outstanding that people would be willing to travel miles to buy it? Reference: For more information about Roy Osing, or to purchase his book, ‘Be Dead or Be Dead’:https://www.bedifferentorbedead.com/ Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Surely, there must be something to learn from someone who started a company from scratch and sold it 15 years later for a value of more than $1 billion. Well, David Shein is that someone who is generous to share his business lessons from growing Com Tech Communications (later Dimension Data) as one of Australia’s first unicorns. He outlines his journey in his book, ‘The Dumbest Guy at the Table’. Far from being dumb, though, he’s surrounded himself with very smart people – that itself is a very smart move. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

For many in business, it’s hard to avoid the discounting game. When your competitors are all reducing their prices throughout the year and offering seasonal sales, there’s pressure to reduce the dollar figure on your own price tags. Don’t do it, says entrepreneur Roy Osing. Instead, for long-term success, you should aim to add value and provide premium solutions. Reference: For more information about Roy Osing, or to purchase his book, ‘Be Dead or Be Dead’:https://www.bedifferentorbedead.com/  Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Pamela Jabbour equates uniforms as the great equaliser. That is, no matter how high up or low down you are in the company, you all feel part of the same team, the same brand. That’s just one of the benefits of wearing a uniform, according to Pamela, who is founder and CEO of Total Image Group, which was asked by new Australian airline, Bonza, to design its uniforms. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There’s some light at the end of the economic tunnel, but not before we have to endure some more pain. That’s according to our regular economics commentator — Economics Professor at the University of Melbourne, Neville Norman. In this latest economic forecast, Professor Norman says further increases in inflation and interest rates, as well as a slowdown in economic growth, are all on the immediate horizon. But he says it’s possible Australia won’t go into recession, and that we’re close to the top of the interest-rate cycle.  Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It’s an urgent issue that needs to be immediately addressed: Australian businesses now only have until the end of tomorrow, Tuesday 20th September 2022, to exclusively purchase the domain name of their business or brand, ending in the new suffix “.au”. Then the market opens up enabling anyone to purchase the new .au domain of their choice, opening up the possibility of people purchasing your business name domain with nefarious intent.  The CEO of the Council of Small Business Organisations Australia, Alexi Boyd, says she fears that many businesses have no idea the deadline is upon us, and is calling for a broader public awareness campaign. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

According to the Founder and CEO of the Strategic Anarchy business consultancy, the “eight percent” describes that segment of the business community that goes beyond just wanting to create financial success. She helps guide and grow companies dedicated to excellence and making the world a better place. In this episode, Leela Cosgrove describes how she came up with her “eight percent” philosophy, and how her team uses it to promote business growth through sales and marketing. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

It’s challenging for companies across most industries to find people right now. An increasingly popular tool is LinkedIn, where people tend to post a comprehensive list of their work history, like a traditional resume. LinkedIn also allows you to post a job ad, says Karen Gately, CEO of Corporate Dojo. Karen explains what to include in an ad, and how to sift through, hopefully, the tonne of applications you receive. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Do you often feel like you’re a fraud or a fake? Perhaps you started your business because you were good a particular thing, but then you question whether you’re any good at running a business. These are signs of Imposter Syndrome, and if left unchecked they could impact the very thing you’re unconfident about: your business. Behaviour change expert Suzanne Mercier says there is a cure – she outlines what you can do if you think you suffer from the dreaded Imposter Syndrome. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

According to government figures, a new cyber-attack happens in Australia every eight minutes, and according to the Chief Technical Officer and Co-Founder of Cynch Security, Adam Selwood, it’s a situation that is only getting worse. He says that three in five businesses have already suffered an attack. In this episode, Adam Selwood explains how businesses can brace for potential impact, and where most vulnerabilities lie. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

No matter how wonderful your product is, consumers will remember your brand through their experience with it, be it good, bad or ugly. So, it’s imperative you have people-loving people on the front line, insists entrepreneur Roy Osing, who discusses his own hiring technique. He asks candidates a certain question – some answers leave him with goosebumps! Reference: Find out more about Roy Osing, or purchase his book, ‘Be Dead or Be Dead’:https://www.bedifferentorbedead.com/    Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

One of the many things that quickly diminished due to COVID and lockdowns, was our networking skills. Alan Manly OAM, CEO of Group Colleges Australia, encourages us to brush off the cobwebs and reconnect with others face-to-face.  He unpacks what’s needed to get back into the herd and network effectively. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you communicate, you create and your left brain certainly gets a workout. Building a business is hard work, but taking time to be creative shouldn’t be overlooked. Samantha Parvin is Founder of Parvin Music, a licencing and consulting business that’s connects brands with some of the world’s best musical talent. Sam offers four tips to help grow your business and bring balance to your life. Reference:  Contact Sam at Parvin Music for a creative approach to music licensing for your business.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Leadership isn’t all about grandstanding or showing off to prove how charismatic you are. In fact, Roy Osing says, you want to be almost boring, in the sense that you want to make the lives of your employees easier. The “charismatic leader” is just one of the myths that Roy debunks. He’s spent 40 years in executive leadership, including as President and CMO of a telecommunications company, which he took from start-up to $1 billion in annual sales.  Reference: For more information about Roy Osing, or to purchase his book, ‘Be Dead or Be Dead’: https://www.bedifferentorbedead.com/    Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As the Buddha once said: “Nothing is forever except change.” But change in a business context can still be met with resistance, rather than acceptance. Change Specialist Esther De La Cruz says business owners need to lead by example and work on their own resilience before they can be their best change manager in the workplace. She says that, by leading with empathy and compassion, the worst resistance to change can be successfully overcome. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

According to government figures, more than a third of Australian businesses are owned by women and that proportion is rapidly growing. But female entrepreneurs still face hurdles not encountered by their male counterparts. That’s according to the Founder and CEO of Strategic Anarchy, Leela Cosgrove, who is one of the most active Australian advocates for women in business. She says that, while it is far more difficult for women to get venture capital or credit, it is home life, and the expectations of male partners, that is proving to be the biggest obstacle. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There’s nothing quite like the display and performance of the male peacock. In her book, ‘How to persuade’, Michelle Bowden uses the Captivating Peacock as one of her four archetypes of persuasion. In business and in life, how you appear and communicate can directly impact the level of  enthusiasm and passion in others. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Is the idea that trust should be earned and not given, an outdated one? And who has the right to call out bad behaviour I the workplace? Well, Mark LeBusque is a Harvard-trained consultant, and Founder & Director of The Human Manager and he has some strong advice for both and ultimately strengthen the circle of trust.   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The year-old Australian Business Growth Fund, which is a public-private partnership between the federal government and big banks, is already investing tens of millions of dollars in SME expansion. In this episode, the organisation’s CEO and MD, Anthony Healy, explains what businesses can do to qualify and prepare for a multi-million-dollar cash injection in return for a minority stake holding. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Research shows that more people are disengaged at work than those who are enthusiastic and committed to their work  and workplace. Why is that? And as a boss, how do you motivate your own team to perform at their best? Performance and leadership coach, Dan Haesler, has worked closely with elite athletes and corporate leaders. His new book, ‘The Act of Leadership’ offers practical, techniques for leaders to get the most out of their people. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

An acronym on the lips of an ever-increasing number of businesses is ESG – Environmental, Social and Governance. Much of the focus on the environmental component is reducing carbon emissions. Mazars Financial Advisory Partner, Owen Dingle, explains  how being environmentally responsible makes business sense. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How persuasive are you really? Do you struggle to win more business? Do you want to get better at convincing others of your ideas? Well, if you cultivated some persuasion techniques into habits, you’ll feel more confident to win over the other party. Presentation guru Michelle Bowden spells this out in her latest book, ‘How to Persuade: The skills you need to get what you want’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Change is inevitable, but managing it badly can lead to the loss of top staff. So change specialist and director Esther De La Cruz has some advice for you: be as transparent and communicative as possible and you may very well retain some of your workforce. Esther says the responses to change are largely biological, so keeping this in mind when formulating a change strategy is a recipe for success. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How often do we hear that there’s never enough time in the day? Often, right? Well, perhaps if those meetings were purpose-driven, you and the rest of your team could get more important work done. Leadership and productivity expert Scott Stein says it might help to adopt one of four meeting types – that way, the attendees’ time isn’t wasted and you can you can achieve greater outcomes. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Change may not always be comfortable but often circumstances demand it, as the last few years have demonstrated. James Smith, CEO at digital agency Smith Brothers Media says there’s often key moments or tipping points, when restructuring your business becomes inevitable. So what should business owners look for and when is a good time to change? Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The social media landscape has changed dramatically in the last couple of years, and businesses need to embrace a new reality. That’s according to the Growth Director for the Attention Experts social media agency, George Hawwa. In this episode, George shares some important tips on how to make an impact in the new environment. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There are many types of business coaching, whether it’s for you, your team, or the front-line staff. That’s according to Les Watson, who outlines what you should expect from a business coach. Good coaching, he says, is an investment, not a cost – and you can use a coach in any stage of your business journey. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Keeping up with technology is not just for enthusiasts or developers. Being aware of new technology in your industry, that streamlines process or enhances user experience is critically important, because, as James Smith, CEO of digital agency Smith Brothers Media says, if you’re up to date, your competitors will be, which could mean you’re already behind. James explains how to stay ahead of the game. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

One thing COVID has taught us is that for many businesses work can be done from anywhere. A hybrid model of working is here to stay, says leadership expert Scott Stein. Scott identifies five global trends which are accelerating hybrid workforces. The hybrid model, he points out, embraces different work spaces, not just the home or office. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Karen Gately, CEO of Corporate Dojo, has seen some horror behaviour from employees who have exited a business. Sometimes, a disgruntled employee who is let go might seek revenge by exposing inner secrets of the organisation. That’s just one example. Karen says you want to make sure that any redundancy you do is handled well, with respect and within the law. Otherwise, the costs and reputation to your business can cut deeply. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Today marks the start of eInvoicing week which includes a series of events designed to promote this relatively new way to bill your customers. The event is being coordinated by the Australian Tax Office, which is charged with ensuring software providers consistently implement the new eInvoicing standard adopted by the Australian government and to encourage and help businesses adopt the technology. The ATO’s eInvoicing Project Business Adoption Director, Relationships Manager, Larissa Walker, explains the benefits of starting to eInvoice, from cyber security to prompt payments. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Sue Barrett likens sales prospecting to maintaining a fitness regime: for best results you need to do it regularly and consistently, and not just when you feel like doing it. What stops us from picking up the phone to prospect is a fear of being rejected. Sue says you need to change your mindset and have a healthy belief that your sales is benefiting you and your potential customers. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The way social media works has changed dramatically over the past couple of years, and most businesses need to adapt the way they promote themselves. That’s according to the Growth Director for the Attention Experts agency, George Hawwa. He outlines his three methods of attracting engagement on social media, explains how businesses should see themselves as content providers, and explains how savvy managers can collect the identities of visitors so as to target them for later promotions. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Consumers trust word of mouth 2.4 times more than branded content. With this in mind, James Smith, CEO of digital agency, Smith Brothers Media, believes that making people feel like they’re part of the experience, and having users generate their own content for your brand can be a match made in heaven. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

There are four ways small businesses can benefit from an injection of growth capital. That’s according to the CEO and MD of the Australian Business Growth Fund, Anthony Healy. He says swapping a minority share of your business for an large injection of capital can help SMEs accelerate their growth, open new business opportunities, free up resources and provide additional expertise and access to new networks. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How often have you sent an email unsure whether the person you sent it to would read it?  Most of us blithely type an email and click ‘send’ hoping for a good result.  Problem is, with so many emails in their overflowing inbox, yours might not ever be opened, let alone acted upon. Productivity and leadership expert Scott Stein, has five mini hacks to help guide the recipient to open and read your email. It’s detailed in his latest book, ‘Leadership Hacks: Clever Shortcuts to Boost Your Impact and Results’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

New businesses that survey potential customers, and established businesses that make a customer blueprint, are setting themselves up to become a customer-centric success. That’s according to Ruchi Gupta, Founder and CEO of The Launchpad Co. She says that too many small businesses fail to do their due diligence and can rapidly improve their prospects by increasing the value of their customer experience. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

With just seconds to grab people’s attention and make an impact, intrigue marketing is one way business owners can cut through the daily advertising clutter. James Smith, CEO of digital agency, Smith Brothers Media, says any business can do this, just think creatively, be brave and give something new a go! Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Just where does the time go? Do you find that no matter how much you try to get on top of things, there’s just not enough time in the day? Productivity expert Les Watson sees a lot of people are wasting time on things they don’t even realise. Les – also known as the Time Lord – helps us identify seven time-wasting activities, so that we can get more time to work on the things that matter. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

A new public/private partnership — backed by the major banks — has invested more than $50M in growth equity for a selection of Australian SMEs, propelling those businesses to a new level. The Australian Business Growth Fund (ABGF) promises millions of dollars of growth equity to businesses with good prospects in return for a minority share and mentoring. The ABGF’s CEO and Managing Director, former NAB executive Anthony Healy, says the sky is the limit for enterprises that can meet a strict set of criteria. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Building brand value, rather than brand awareness, and understanding algorithm requirements, is the secret to success on social media. So says George Hawwa, Growth Director of social media marketing agency, Attention Experts. George says the social media landscape has changed dramatically in the last couple of years, and that “likes” and “shares” are no longer a metric of success. He advocates telling your business back story, in compelling ways, to foster business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Have you noticed an unwelcome spike in the number of rude encounters? It may result from the anxiety of living with COVID these last few years, as well as the uncertainty of income and the threat of catching the virus. That’s according to organisational psychologist and leadership expert, Joe Hart. He explains what you can do if you are confronted by a rude customer or if one or more of your team snaps at someone. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

We all have stories to tell – they may reveal our vulnerabilities, our very personal thoughts and feelings, but we shouldn’t be afraid to tell them because those who work around us, or who buy from us, will respond positively. Colin Pearce reminds us that we’re not just business people, we’re human beings too!­ Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As the inflationary squeeze on small business combines with the effects of COVID on the marketplace, there has never been a better time to look for alternative sources of income. The Founder and CEO of The Launchpad Co, Ruchi Gupta, says businesses in many sectors can draw on help from a broad range of sources, from philanthropy to grants and business accelerator programs. Ruchi describes the most likely candidates and where to start looking. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

With 13 years’ experience as CEO at iconic Australian fashion brands, Sportsgirl and Sussan, Colleen Callander is a leader who walks the talk. She says that leadership is inside all of us – you just need the tools to let it shine. Those tools can be found in her book, ‘Leader by Design: Be empowered to lead with confidence in business and in life’. She shares her lessons from 30 years in the fast-paced and competitive retail industry. Reference: Colleen Callander’s book, Leader by Design:https://www.colleencallander.com.au/book   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Search Engine Optimization — or SEO — is crucial for any business with an online presence, but many business owners find it daunting. The Studio Hawke company specializes in improving ­­­SEO for its clients, and its General Manger, Lawrence Hitches, says there are plenty of things a business can do to rank higher on Goolge Search Results. He advises businesses to look at the structure and efficiency of their websites, and that, with a bit of work, it’s possible to master what he calls the “art” of SEO. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Jordan Fogarty was just 13 years old when he raised more than $100,000 for domestic violence and women’s refuges. That’s just one example of his life-long entrepreneurial flair, that latest of which is the phenomenal growth of his technology company, Be Media. Launched in 2013, Be Media helps Australian businesses get access to Web3, NFTs and the metaverse. Jordan explains the keys to its success, and how it was acquired recently by Hong Kong-based, Animoca Brands. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Do you know what you really stand for? Perhaps you’re too busy running your business to ask such deep-seated personal questions. But delve deep you must! says John Di Natale, mentor, keynote speaker and author, because these days it’s more important than ever to consider what you represent. It’s all part of personal branding, he says, it’s important for business, and by the way, it’s not just about you anymore anyway – now the whole team needs to get involved. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The vast majority of people consume reviews before they purchase, particularly big-ticket items. What we now know is that a video testimonial or review will give an even more powerful incentive for people to buy. Ainslie Williams, CEO of Reel.Reviews, says those visual cues, body language, tone and emotion in video provide a more authentic and compelling form of persuasion than a written review. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Colleen Callander is a self-confessed recovering workaholic. Indeed, her hard work, street smarts and passion for retail catapulted her to the heights of CEO of Sportsgirl and Sussan. But, on the way to the top, she had faced burnout by saying yes to everything and not giving herself a moment to stop and recharge. Today she understands the importance of setting boundaries to maintain physical and mental health. Reference: Find out more about Collen Callander and purchase a copy Colleen's book, Leader by Design   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Have you considered offering pay rises to your staff to reflect the rise in inflation? There’s a lot to consider, including whether you can afford it, whether your staff deserves it, and what the right salary is for your industry. HR expert Karen Gately says the discussion you have about pay shouldn’t be done in an ad hoc way – it should be prepared well in advance and discussed with employees at the right time during the year. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Too often we’re fixated on finding new customer leads. It’s what sales guru Tony Gattari calls “lead madness”. First and foremost, he says, you need to be able to accurately measure the different variables in your sales and marketing process: customers, transactions, and average dollar sales. If you increase the variables by 10%, you could potentially increase your profit margin by 61%, without having to spend a cent. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Have you come across an unethical self-promoter? You know the one: someone who claims to know everything, lies compulsively, talks about him or herself, offers too-good-to-be-true promises, and takes advantage of others. They’re not just salespeople, but sales – for whatever reason – seems to get tarnished by the same brush. Sue Barrett, CEO of Barrett Consulting Group, points out the tell-tale signs of an unethical self-promoter, and what to do if you are confronted by one. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The Reserve Bank of Australia is in the spotlight as its board moves to combat inflation by hiking interest rates — in spite of having promised not to do so. But can the bank have any real effect on inflationary pressures coming from outside Australia? Melbourne University Economics Professor Neville Norman says the RBA needs to take its foot off the brake now or it will risk taking Australia into a recession. He offers advice to small businesses on how to prepare. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

If you want to connect – to truly connect – with the people around you, start telling stories. Because storytelling is a powerful way to reach people at a much deeper emotional level - just ask Colin Pearce. He’s spent a lifetime telling stories and relating their importance in the business setting. It’s scientific, he’ll tell us, as our dopamine, oxytocin and our endorphin levels all start working overtime! Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Many small business owners spend too much time and money outsourcing core tasks like sales and marketing when they should have a handle on them themselves. That’s according to management coach and consultant Leela Cosgrove, who is the Founder and CEO of Strategic Anarchy. Leela says that, if you want to be a good CEO, then sales and marketing are YOUR job, and that to be a good manager, you must get out of your “specialist headspace.” Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Several recent surveys have shown that a huge proportion of Australian SMEs have yet to make the transition to selling online. And of the firms that have tried, many have digital management platforms that are not integrated, leading to some software being neglected or ignored. In an effort to transform the sector, the Federal Government has funded training firm Navii Digital to offer free digital coaching to small businesses keen to enjoy the efficiencies and growth that integrated digital systems can bring. Navii’s General Manager, Despina Karatzias, explains how it works. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The tough road out of mental ill-health is not to harden up and soldier on. Joel Clapham found that out in the saddest of ways when at the age of 35, his father took his own life. Joel was 16 at the time and severely impacted by his dad’s death. His biggest fear was that he would “follow the same script”. Instead, he’s taken a different road and has founded Hearten Up – helping others, and himself, by being open about mental ill-health. And now he’s taking it to the workplace. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Economic figures published by the government are leaving small businesses behind, according to the CEO of the Council of Small Business Organisations Australia, Alexi Boyd. She says that, because data is used to form policy, it is crucial that statisticians start breaking down measurements by sector, and that government should start demanding figures that reflect what small business is actually experiencing in the economy. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Being a coach and umpire at the highest level of elite AFL sport has taught Jeff “the Giesch” Gieschen a thing or two about leadership and the nurturing of star performers. Now he’s transferring those lessons to the business world. Leadership’s tough, he’ll tell us, but fairness, empathy and team spirit are paramount if you want to move from good to great. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Despite the intensity of competition and the power of consumers, it surprises Roy Osing that most businesses are doing very little to differentiate themselves from their competitors. Many resort to the same clap-trap and aspirational statements. If you really want customers to notice you, Roy recommends using the ONLY statement, i.e., “We’re the ONLY ones that…”. Roy Osing is a former company president and entrepreneur with more than 40 years executive leadership experience. He’s also the author of several books, including his latest ‘Be Different or Be Dead’. Reference: Follow the link for more information about Roy Osing, or to purchase his book, ‘Be Dead or Be Dead’: https://www.bedifferentorbedead.com/    Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Who wants a more profitable and stress-free business? We all do, right? Well, Tony Gattari of ActionCOACH has eight ways in which you can build a business with more value, and which allow you to free up more of your time. Not only will it be a better business, but a potential buyer will pay top dollar for it. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

An online brand personality helps build an authentic connection with your market. That’s according to Joel Gerschman, CEO of Digital Pilot and The Change Coach, who’s identified 12 personality archetypes to help businesses achieve growth online. Joel outlines the six components to build a successful brand strategy. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Is your business an all-round nice-guy Tom Hanks type, a fun Adam Sandler, or maybe an elegant Cate Blanchett? Business coach and digital marketing guru, Joel Gerschman, reckons that adopting a Hollywood archetype can help you differentiate yourself from the competitive online world. Joel Gerschman is a leading business coach, best-selling author, co-founder of Digital Autopilot and CEO of The Change Coach, one of Australia's leading digital marketing agencies. He runs through 12 archetypes, all of which convey a meaning to help customers relate to a brand. References Find out more about Joel Gerschman and his digital businesses at Digital Autopilot www.digitalautopilot.com.au and The Change Coach: www.thechangecoach.co   Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

One of the biggest factors holding businesses back from expanding overseas is not knowing where to start. Well, according to Cynthia Dearin of Dearin Associates, you could be missing out on massive opportunities if you don’t give it a go. Don’t rely on your gut feel. To be successful overseas, she says, you need crystal clear vision, a powerful plan and the momentum and resources to make it happen. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

With thousands of government and other grants being offered at any one time, applying for funds can be a fast way to expand small businesses, or keep them thriving. However, with thousands of businesses applying for each available grant, the process can seem intimidating. The Founder and CEO of The Launchpad Co, Ruchi Gupta, says the key to success is to know where to look for available grants, and then seeking advice and help when it is required. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

The Commonwealth Bank, which has about one million small business customers, has come up with what it calls an industry-leading new technology, that allows owners to draw credit from their unpaid invoices. The new product, called Stream Working Capital, promises to unlock capital so that businesses can put extra cash to work. The bank’s Executive General Manager for Small Business, Clare Morgan, explains how drawing immediately on unpaid invoices could revolutionise the way small businesses manage their cashflow. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

As a businessman, John Wood built Fleetwood Corporation – the largest integrated company of its type in Australia, with caravan parks, park homes, lifestyle villages and much else in between. Then he walked away. Disillusionment set in, followed by a hiatus in John’s life as he explored what really matters in business and life. John discovered a transformative way of thinking. It opened his eyes to what’s really possible, and now he’s helping others in business open their eyes too. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.