Bug Bux Podcast is designed to help pest control owners start and rapidly scale their company. The hosts, Solomon Airhart and Allan Draper, are experts in the pest industry, and they are committed to providing the best guests and resources to help entrepreneurs. And their goal is to help you become a bug money millionaire. Solomon Airhart started out as a door-to-door sales representative, then co-founded Aruza Pest Control. As the CEO of Aruza Pest Control, he scaled to a $10 million dollar company. Solomon was the recipient of NPMA’s Young Entrepreneur Award in 2020. In addition, Solomon led his company to breaking into the PCT Top 100 within 5 years of starting the company and landing #256 on the Inc. 5000 list of fastest-growing private companies. You can follow Solomon along his journey on Facebook, Instagram, and LinkedIn @solomonairhart Allan Draper is a serial entrepreneur, investor, business growth expert, attorney, and co-founder of proof. Pest Control, a company dedicated to providing the highest standard of pest management services to homeowners. Allan's diverse industry experiences led him to become a mentor and coach to business owners and entrepreneurs. His branches are in eight different states, with more than 100 employees and hundreds of sales representatives. With hard work and dedication, proof. Pest Control has continued to have massive success in multiple markets. Serving the community has remained a primary mission for Allan and is one of his core values. You can follow Allan on Facebook, Instagram, and Linkedln @allanrdraper
Ep 158: When to Fire a Customer featuring Eric Bassett and Jake Claus
In the pest control industry, it is essential to recognize when a customer may not be worth the trouble. In today’s episode, Eric and Jake address the challenging decision of when to fire a customer. Sometimes, despite the effort to gain and retain customers, certain clients can be more trouble than they're worth. This includes customers who are abusive, unreasonable, or cost the company more money than they bring in.Topics Include:Introduction (0:00)Original meaning of Halloween (4:12)When to fire a customer (6:49)Business with future customers (10:24)Customer cancellation motivations (14:16)Customer compliance in pest control (17:15)Toxic customer relationships (22:02)Customer abuse of free services (25:25)Karma in customer service (28:23)Firing aggressive customers (30:45)Standing up for your staff (34:26
10/24/2024 • 36 minutes, 24 seconds
Ep 157: Stop Losing Customers featuring Erik Maki with Service First Pest Management
Customer retention is essential for sustainable growth and profitability. In today's episode, Eric and Jake welcome Erik Maki with Service First Pest Management. Erik shares why companies often lose accounts not necessarily to competitors stealing them, but due to a failure to provide perceived value. When customers feel informed and valued, they are more likely to remain loyal, even in the face of competitive offers.Topics Include:Introduction (0:00)Music genre choices (5:50)World-class customer service challenges (9:15)Customer service in pest control (12:00)Starting a business journey (15:23)Entrepreneurial support from spouses (20:27)Door-to-door commercial sales strategy (22:38)Getting past gatekeepers in sales (26:45)Value delivery in pest control (36:38)Selling preventative pest control (40:05)
10/17/2024 • 42 minutes, 40 seconds
Ep 156: Building an Empire featuring Allan Draper with .proof Pest Control
Attending industry events, such as PestWorld, provides a unique opportunity to meet vendors and fellow pest control professionals. In today's episode, Eric and Jake welcome a very special guest, Allan Draper with .proof Pest Control. Allan shares his experience at PestWorld and encourages attendees to step outside their comfort zones, engage with others, and participate in social events. These interactions can lead to unexpected opportunities and valuable connections!Topics include:Introduction (0:00)Bug Bux Podcast Evolution (5:39)Pro tips for PestWorld (8:32)Networking at PestWorld (11:21)The origin story of Bug Bux (18:11)Community support in pest control (23:47)Abundance growth mindset (25:17)Money management and personnel challenges (30:34)Hiring to replace yourself (34:09)Industry growth and company value (39:33)
10/10/2024 • 44 minutes, 46 seconds
Ep 155: Revolutionizing Referrals featuring Phil Kirkeiner with Baton Leads
One of the most pressing challenges faced by PCCs is managing incoming calls from potential customers who fall outside their service areas or require services they do not offer. In today's episode, Eric and Jake welcome Phil Kirkeiner, co-founder and CEO of Baton Leads. Phil shares his unique path from studying music to becoming an accountant, and eventually finding his way into the pest control industry through summer sales. His experiences led him to identify a significant gap in the market: the need for a better referral system for pest control leads.Topics include:Introduction (0:00)Baton referral network innovation (5:05)Building referral networks locally (6:44)Customer service and lead generation (10:37)Customer retention challenges in business (13:16)Value proposition in business (20:55)Pest control industry referrals (24:15)Grit and self-doubt in entrepreneurship (27:41)Supportive spouses in entrepreneurship (32:51)Expanding referral platforms (36:20)
10/3/2024 • 42 minutes, 10 seconds
EP 154: Building A Better Tomorrow with Eric Bassett and Jake Claus
Positive interactions with customers can create a ripple effect within the community. When customers have a good experience, they are more likely to share that experience with others. In today's episode, Eric and Jake discuss several key strategies that PCOs can implement to maintain a positive impact on the industry. In addition, they share insights on how inside salespeople can effectively follow up and create a lasting positive impression, even if the initial call doesn't result in a sale.Topics Include:Introduction (0:00)Positive impact on the industry (9:32)Community-focused sales approach(10:22)Positive interactions build reputation (15:31)Customer “WINs” Wants, Interest and Needs (18:00)Positive community involvement in pest control (20:20)Refreshing pest control perceptions (24:06)Trustworthiness in pest control (34:44)Industry impact and perception (38:00)
9/26/2024 • 46 minutes, 32 seconds
Ep 153: Scripts vs. Genuine Conversations with Eric Bassett and Jake Claus
Whether you're in sales, customer service, or a technician in the field, connecting with your customers personally can make all the difference. In today's episode, Eric and Jake share insights from their own experiences in sales and customer service training. They discuss how a well-crafted script can help your team connect with customers and ensure they feel valued. It's not just about the sale, it's about building relationships.Topic include:Introduction (0:00)Maintaining Customer Experience (5:06)Sales Training and Communication (8:07)Creating and Using Sales Scripts (11:06)Importance of Connecting with Customers (14:48)Memorize, Internalize, Personalize (MIP) (18:29)Value Perception and Customer Engagement (22:09)Technicians' Role in Customer Experience (28:01)Impact of Genuine Connection (34:04)Proactive Customer Engagement (38:06)Jim Carrey Quote on Impact (41:18)
9/19/2024 • 46 minutes, 32 seconds
Ep 152: D2D Law Updates: Pros and Cons with Eric Bassett and Jake Claus
Training salespeople in the pest control industry with honesty, integrity, and a high level of professionalism is essential for the success and reputation of your business. In today's episode, Eric and Jake discuss the importance of being proactive and well-informed about regulations in the pest control industry. In addition, they both share their personal experiences of training sales teams with a strong focus on honesty, integrity, and professionalism.Topics Include:Introduction (0:00)New Facebook Group for Non-Owners (4:55)Government Regulation in Pest Control (7:09)W-2 vs. 1099 Employees (11:04)Ethical Concerns in Door-to-Door Sales (14:14)Importance of Honesty and Integrity (16:00) Importance of Sales Team Education (23:50)Impact of Dishonest Sales Tactics (25:52)Proactive Training for Sales Teams (31:13)
9/12/2024 • 38 minutes, 55 seconds
Ep 151: Why Customer Education Is A Game Changer featuring Paul Townsend with Animal & Insect Pest Management Inc.
Communication, education and retention, are all key components of running a successful pest control company. In today's episode, Eric and Jake welcome Paul Townsend, the Operations Manager for Animal & Insect Pest Management Inc. Educating customers about the services being provided, the potential risks associated with pest infestations, and preventative measures they can take can help them make informed decisions and feel confident in the services they are receiving. By educating customers, pest control companies can also establish themselves as trusted experts in the field.Topics include:Introduction (0:00)Guest Introduction: Paul Townsend (4:02)AIPM Company Background (6:02)Educating Customers on Pest Control (13:16)Technician Roles and Customer Expectations (16:31)Quality of Customers and Retention (18:34)Educating Customers on Products (21:01)Rodent Adaptation and Control Methods (27:58)Historical Context of Rodent Control (30:07)Challenges with Changing Regulations (36:55)
9/5/2024 • 45 minutes, 50 seconds
Ep 150: Green Initiatives and Multi-Generational Success featuring Noah Besheer with Gunter Pest and Lawn
In today's episode, Eric and Jake welcome Noah Besheer, the fourth-generation president of Gunter Pest and Lawn. Noah demonstrates a strong commitment to incorporating green and sustainable practices into his pest control company. This dedication is evident through initiatives such as the use of electric vehicles and solar power in the company's operations. In addition, Gunter Pest and Lawn's emphasis on building relationships with their employees is another innovative aspect of their business.Topics Include:Introduction (0:00)Podcast Milestone: 100,000 Downloads (4:47)Guest Introduction: Noah Besheer (6:09) Remote Leadership Challenges (10:39)Setting Company Vision and Goals (14:45)Personal Relationships with Employees (16:06) Quality vs. Quantity of Time with Employees (18:48)Systematizing Business Processes (23:43)Transition to Modern and Green Practices (30:57)Solar-Powered Operations (34:10)Financial Impact of Green Initiatives (35:04)Marketing Strategy and Differentiation (39:52) (
8/29/2024 • 43 minutes, 43 seconds
Ep 149: Turning Pain into Purpose featuring Eric Bassett, Jake Claus, and Jana Claus with Natura Pest Control
This episode comes with a sensitive content warning as it covers topics such as mental illness, family trauma, suicide, and the loss of a child. In today's episode, Eric along side with Jake and Jana navigate the aftermath of the tragic loss of their 14-year son, Jess Melvin Claus. Throughout the episode, they emphasize the importance of recognizing the small miracles and blessings that occurred amidst the tragedy. They also reflect on how this experience has reshaped their priorities in both their personal lives and our business.Topic Include:Introduction (0:00)Dealing with loss and grief (3:44)Family's response to emergency (14:46)Gratitude amidst a crisis (25:08)Handling difficult situations in business (37:21)Jess's vibrant personality impact (40:14)Trauma recovery in the workplace (49:08)Gaining perspective amidst challenges (58:36)Understanding grief and empathy (1:11:08)Genuine caring in the industry (1:14:21)
8/22/2024 • 1 hour, 8 minutes, 59 seconds
Ep 148: Growth, Expansion, and Acquisitions Through Networking featuring Michael Bosco with SafeHaven Pest Control
Building relationships and actively participating in industry associations are key factors in creating opportunities for mergers and acquisitions in the pest control industry. In today's episode, Eric and Jake welcome Michael Bosco from Safe Haven Pest Control. Michael discusses the importance of building relationships, networking, and staying engaged in industry associations so PCOs can position themselves for growth, expansion, and successful acquisitions.Topics Include:Introduction (0:00)Guest Introduction: Michael Bosco (4:41)Michael Bosco's Background (6:26)Transition from Technician to Business Owner(9:57)Growth and Business Model Evolution (10:48)Texas Pest Control Association and Industry Trends (15:48)Labor and Hiring Challenges (26:01)Building to Sell: Business Models in Pest Control (32:07)Michael's Experience with Mergers and Acquisitions (32:32)Challenges in Acquisitions and Mergers (37:56)Advice for PCOs Interested in Acquisitions (40:05)
8/15/2024 • 43 minutes, 39 seconds
Ep 147: Creating a Culture of Success featuring Josh Fleenor with Pest Pros Pest Solutions
Building a strong team with aligned core values is crucial for the success and growth of your pest control company. In today's episode, Eric and Jake welcome Josh Fleener, President of Pest Pros Pest Solutions. Josh shares insights into scaling his business, developing a strong team culture, and the core values that have driven his company's growth. By focusing on core values such as commitment to personal growth and genuine connection, Josh was able to create a positive and supportive work environment where team members feel valued and motivated.Topics include:Introduction (0:00)Managing technicians in extreme heat (6:00)Property management and marketing strategies (10:28)Pursuing commercial multifamily accounts (16:35)Leadership and team alignment (19:38)Organizational structure and growth (23:02)Visionary challenges in business (26:39)Core values development process (29:05)Work-life balance importance (31:30)Industry core values and collaboration (38:32)
8/8/2024 • 42 minutes, 47 seconds
Ep 146: Political Stances and Your Pest Control Company featuring Eric Bassett and Jake Claus
As a PCO, it's okay to have opinions and engage in political discussions, but it's crucial to be intentional about what you say publicly. In today's episode, Eric and Jake discuss why business owners should be cautious about making public statements that could be polarizing. The goal is to ensure that your business remains focused on what truly matters—providing excellent pest control services and maintaining good relationships with both employees and customers.Topics Include:Introduction (0:00)How to navigate polarizing conversations (4:27)Blue-collar industry and political leanings (9:16)Social media impact on business (15:21)Surprising encounters while door-knocking (18:52)Political opinions in business (22:50)Bud Light controversy and backlash (25:17)The impact of political comments (30:57)It's okay to have opinions (31:53)
7/31/2024 • 34 minutes, 44 seconds
Ep 145: Important Marketing Updates with LSA and Local SEO featuring Mat Rogers with Lizard SEM
In today's episode, Eric and Jake dive into the world of digital marketing with special guest, Mat Rogers, COO of Lizard SEM. Mat discusses the latest features in Google's digital marketing landscape and how they impact pest control companies. If you want to stay ahead of your competitors and drive engagement, don’t miss this information packed episode.Topics Include:Introduction (0:00)Guest Segment: Mat Rogers (5:43)Current Trends in Digital Marketing (6:24) Importance of Local SEO (8:45)SEO vs. Local SEO Explained (10:06)Keywords and Content Creation (12:57)Enhancing Google Business Profiles (18:15)Creating Keyword-Specific Content (19:07)Challenges for Small Business Owners (24:00) Investing in Marketing for Growth (28:09)Optimizing Historical Data (24:44)AI and Speech Tools in Marketing (35:20)Understanding User Intent in Marketing (37:00)
7/25/2024 • 39 minutes, 1 second
Ep 144: 20 Tips to Grow Your PCC with Eric Bassett and Jake Claus
Whether it's through digital marketing, community involvement, or direct engagement, there are numerous ways to grow your pest control company. In today's episode, Eric and Jake address a question posted from Dominion Pest Control in the Bug Bux+ Facebook Group. Dominion Pest Control is a new company looking for advice on how to get customers. Eric and Jake share their top 20 tips for acquiring new customers.Topics include:Introduction (0:00)Shoutout to Dominion Pest Control (3:45)Getting Customers: No Easy Way (6:11)Leveraging Friends & Family for Initial Customers (7:29)Creating a Google My Business Profile and Social Media Presence (8:35)Importance of Attractive Branding (10:02)Using Local Social Media Influencers (14:55)Sponsoring Local School Sports Teams (16:50)Join Local Facebook Neighborhood Groups (23:30)Trade Shows and Community Events (27:42)Leveraging Neighbors for Business (36:25)Pounding the Ground and Knocking Doors (42:30)
7/18/2024 • 47 minutes, 30 seconds
Ep 143: Leveraging NPMA and PPMA Tools featuring Jim Fredericks with the National Pest Management Association
In today's episode, Eric and Jake had the pleasure of hosting Jim Fredericks, the Senior Vice President of Public Affairs at the National Pest Management Association (NPMA)/Executive Director of the Professional Pest Management Alliance (PPMA). Jim shared a wealth of knowledge about the resources and opportunities available through NPMA and PPMA, which are designed to help PCOs grow and succeed.Topics Include:Introduction (0:00)Introduction to Guest: Jim Fredericks (3:33)PPMA and Its Mission (6:38)Consumer Outreach and Impact (10:30)PPMA's Social Media and Video Projects (11:08)Mainframe Content for PCOs (15:00)NPMA Resources and Benefits (21:55)Networking and Collaboration in Pest Control (31:19)Overview of Quality Pro (38:30)
7/11/2024 • 43 minutes, 15 seconds
Ep 142: 4th of July as a PCO - Legacy and Entrepreneurship
Light the candles and get ready to sing, because it's America's birthday! In today's episode, Eric and Jake discuss the significance of America as the land of opportunity and the impact of immigrant heritage on their entrepreneurial journey. They explore the value of hard work, the freedom to pursue happiness, and the unique opportunities available in America.Topics include:Introduction (0:00)Immigrant Heritage: The Drive to Build a Better Life in America (5:15)The Fourth of July: A Symbol of Opportunity and Freedom in America (15:46)Opportunities as Business Owners (17:50)Book Recommendation: “The Go-Giver” (23:38)Value Your Time and Worth (29:33)
7/4/2024 • 32 minutes, 25 seconds
Ep 141: Together We Achieve More featuring Erik Anderson with Utah Pest and Lawn
In today’s episode, Eric and Jake welcome Erik Anderson, owner of Utah Pest and Lawn. Erik shares his experience in sales, management, and entrepreneurship, highlighting the importance of integrity in sales, the power of networking and starting his own pest control company.Topics include:Introduction (0:00)The Journey of Erik Anderson: From Sales to Entrepreneurship (2:52)Integrity in Sales: Building Trust and Long-Term Relationships (8:05)Knowing the Science of Products (19:04)Networking: The Influence of Supportive Relationships (22:43)Challenges of Studying for ACE Certification (25:07)Growth and Future Plans (27:00)
6/27/2024 • 38 minutes, 30 seconds
Ep 140: Reducing Peak Season Call Backs with Staffing and Communication Strategies
In today’s episode, Eric and Jake discuss the challenges and strategies of managing a pest control company during the peak season. They cover topics such as customer expectations, triaging reservices, staffing, and the use of social media for education and brand building.Topics include:Introduction (0:00)Creating the Right Expectations From the Start (5:13)Communication Process with Customers (11:09)Managing Customer Expectations and Reservices (13:54)Social Media and Educational Content (21:57)Strategies for Staffing and Forecasting During the Busy Season (29:01)Navigating the Peak Season to Avoid Burnout (35:30)
6/20/2024 • 44 minutes, 29 seconds
Ep 139: Building the Right Team Early featuring Billy and Taylor Wright with Zona Pest Solutions
Building a strong team dynamic based on trust and support is essential for the success of your pest control company. Today Eric and Jake welcome Billy and Taylor Wright, owners of Zona Pest Solutions. Billy and Taylor highlight the importance of early hiring to drive growth for their business. By bringing on a new employee, they were able to focus on growing the business, acquiring new accounts, and expanding their reach in the market. Topics Include:Introduction (0:00)Guest Introduction (1:50)Starting in Door-to-Door (7:37)Discussing Different Markets (12:32)Transitioning to Owning a Business (15:30)Hiring the Right Team (20:20)Building a Close-Knit Team (25:23)Husband and Wife Team (29:26)Expanding to Specialty Services (35:40)
6/13/2024 • 45 minutes, 24 seconds
Building a Family Business That Lasts featuring Scarlett Nolan with Truly Nolan
In today's episode, Eric and Jake have the pleasure of interviewing Scarlett Nolan, the president of Truly Nolan of America. Scarlett discusses the significance of intentional culture in companies, emphasizing the need for proactive discussions and actions to shape a positive work environment. Scarlett also talks about the challenges and benefits of working in a family business, highlighting the importance of defining success, and the evolving priorities of different generations in the workforce.Topics include:Introduction (0:00)Importance of Culture in Pest Control Companies (5:30)Family Systems (7:32)Family business dynamics (17:33)Tips for Successful Family-Run Businesses (22:30)Defining Success and Business Partnerships (29:33)Evolution of Workforce Generations and Culture (32:30)
6/6/2024 • 42 minutes, 23 seconds
Data-Driven Growth Strategies featuring Cameron Bawden with Green Mango Pest Control
In today's episode, Eric and Jake have the pleasure of welcoming back Cameron Bawden a serial entrepreneur and the owner of Hype Farm Premium Home Services, which oversees several successful brands including Green Mango Pest Control. Cameron shares valuable insights on how he has significantly improved his company's profit margins and strengthened its culture. In addition, Cameron discusses effective strategies for scaling his business while maintaining a strong company culture and high operational standards.Topics Include:Introduction (0:00)Importance of data integrity(4:43)Sharing vision with employees(8:51)Company-wide monthly meetings (13:33)Company culture and training techniques (15:10)The role of auditors (20:40)Sharing financial numbers with your team (29:46)Abundance mindset (38:00)
5/30/2024 • 40 minutes, 52 seconds
Scaling with Integrity and Trust featuring Matt Thompson with BugPro Pest Control
In today's special Memorial Day episode, Eric and Jake welcome Matt Thompson, owner and CEO of BugPro Pest Control. Matt shares his inspiring journey from being an Airborne Ranger in the United States Army to unexpectedly finding a fulfilling career in pest control. His military background not only instilled a strong sense of discipline and integrity but also deeply influenced his business philosophy. Matt emphasizes the importance of trust, both in the military and in pest control, highlighting how his commitment to honesty and quality service has helped build lasting relationships with his clients.Topics include:Introduction (0:00)Guest Introduction: Matt Thompson (2:37)Military skills applied in pest control (9:45)Finding Purpose (13:50)Unexpected journeys into pest control (17:28)Integrity in Pest Control (21:42)Building trust with transparency (25:15)Building Customer Relationships (28:27)Trust and performance in teams (34:10)
5/23/2024 • 42 minutes
Ep 135: Cultivating a Performance-Driven Environment featuring Colton Gonzales and Eric Salgado with Firehouse Pest Control
In today's episode, Eric and Jake had the pleasure of welcoming back Colton Gonzalez and Eric Salgado with Firehouse Pest Control. These returning guests shared valuable insights into their journey from firefighting to pest control, emphasizing the importance of integrity and customer service in their business model. In addition, by establishing a system where technicians were incentivized for their sales performance and customer service, they motivated their team members to excel in their roles and contribute to the company's success. Topics Include:Introduction and Sponsor Mention (0:00)Guest Introduction: Colton Gonzalez and Eric Salgado (3:04)Transition from Firefighting to Pest Control (10:20)Business Growth and Focus Areas (14:15)Enhancing Company Culture and Employee Incentives (19:36)Simplifying Processes for Technicians to Boost Sales (25:25)Reflecting on Company Improvements and Future Plans (31:01)
5/16/2024 • 39 minutes, 36 seconds
Ep 134: Building a Strong Company Culture Through Brand Identity Featuring Shane Mantz with Magna Pest Solutions
Storytelling is a powerful tool that can be used to build connections and trust with customers, clients, and employees. In today's episode, Eric and Jake welcome Shane Mantz, the regional operations manager at Magna Pest Solutions. Shane discusses the importance of creating a strong brand identity based on core values. In addition, by understanding what is important to you as an individual or organization, you can develop a brand identity that reflects those values and resonates with your target audience.Introduction (0:00) Connecting storytelling with business growth (5:38)Importance of brand identity and storytelling (10:20)Conveying brand identity through consistency (14:20)AI and creativity (18:55)Connecting with customers on an authentic level (21:34)Brand identity in hiring process (28:18)
5/9/2024 • 32 minutes, 34 seconds
Ep 133: Overcoming Hiring Challenges Featuring Dennis Kuchta with Wise House Environmental Services
In today’s episode, Eric and Jake welcome Dennis Kuchta, founder and CEO of Wise House Environmental Services in South Florida. Dennis sheds light on the struggles many business owners encounter in attracting individuals with a strong work ethic and commitment to their roles. He also expresses his concerns about not wanting to sacrifice customer care for rapid growth, as he values his clients and wants to provide them with the best service possible. Topics include:Introduction (0:00) A PCO turned recording artist (1:22) Scaling a pest control business (5:00) Quality versus size of companies (8:47) Leadership and technical skills (15:36)Finding the right roles (16:46)Hiring dedicated employees (25:27)Podcasts and books motivation (33:27) New Bug Bux Song (36:00)
5/2/2024 • 39 minutes, 43 seconds
Ep 132: Changing the World Through Pest Control: Featuring Rian & Noelle Goins with Get Goins Pest Control
In today's episode, Eric and Jake had the pleasure of speaking with the dynamic husband and wife duo, Rian and Noelle Goins, owners of Get Goins Pest Control in Los Angeles. They share their incredible journey from inheriting a small client list to building a thriving business through the power of social media and referrals. The Goins couple is not only making waves in the pest control industry but also leaving a significant impact on their community through their non-profit organization, Keep It Goins Foundation. They've been involved in legislative efforts and are active members of the pest control community, advocating for the industry and giving back in meaningful ways. Topics Include:Introduction (0:00)Guest Introduction: Rian and Noelle Goins (1:50)How Get Goins Pest Control Started (7:02)Growth Through Social Media and Referrals (12:43)Authenticity in Business and Social Media (15:20)Keep It Goins Foundation Origin (21:00)The Impact of Keep It Goins Foundation (27:10)Partners and Supporters of Keep It Goins Foundation (31:36)Changing the World Through Pest Control (41:06)https://getgoinspestcontrol.com/
4/25/2024 • 45 minutes, 21 seconds
Ep 131: Scaling with Purpose: Featuring Casey Jones with Hydra Pest Control
Building a pest control company should align with personal goals, not just financial gain. In today's episode, Eric and Jake welcome Casey Jones, owner of Hydra Pest Control. Casey emphasizes the importance of starting a business with the end goal in mind and focusing on creating a company that aligns with personal values and long-term goals. He shares the journey that led him from various industries to the pest control industry, driven by a desire to provide for his family and contribute positively to his community.Topics include:Introduction (0:00)Guest Introduction: Casey Jones from Hydra Pest (2:53)Branding and Company Growth (6:08)Expanding Service Offerings in a Small Market (8:49)The Importance of Accountability in Business (13:38)Growth Strategies for Small Market PCOs (17:26)Building a Company to Sell vs. Not to Sell (21:10)The Value of Time and Family in Business (24:41)Starting with the End Goal in Mind (27:45)The Concept of Time Freedom (31:26)
4/18/2024 • 36 minutes, 39 seconds
Ep 130: Building a One-Stop Pest Control Shop: Featuring Degen Perry with Black Pearl Pest Control
From door-to-door sales to owning a pest control company, this story is one of hard work and determination! In today's episode, Eric and Jake had the pleasure of chatting with Degen Perry, owner of Black Pearl Pest Control. Degen shares his journey from considering a career in dentistry to becoming a pest control owner during the uncertain times of 2020. Degen discusses the advantages of offering a variety of pest control services to become a "one-stop-shop" for customers. Topics include:Introduction (0:00)Guest Introduction: Degen Perry (2:40)How Black Pearl Pest Control Got Its Name (4:00)Degen's Journey in Pest Control (5:33) Growth Methods and Customer Acquisition (7:55) Collaborating with Other Pest Control Companies (9:50) Weed Control as a Business Segment (14:36) Main Focus for the Fourth Year of Business (17:41) Starting Black Pearl During COVID (22:15)Uniformity Among Technicians (27:20) The Importance of Culture and Customer Experience (30:31) Degen's Pro Tips for the Audience (32:01)
4/11/2024 • 34 minutes, 35 seconds
Ep 129: Evaluating and Improving Your PCC Featuring Shad Teerlink with Evolve Pest Control
Leadership, empathy, and inspiring team growth are essential elements in building a successful pest control company. In today's episode, Eric and Jake welcome Shad Teerlink, CEO of Evolve Pest Control. Shad shares his experience of establishing and expanding Evolve Pest Control, highlighting the necessity of ongoing evaluation and improvement in both leadership and operations. Topics include:Introduction (0:00)Origin story of Evolve Pest Control (5:15)Leadership and company culture (9:45)Building systems for scalability (14:33)Building a strong team (17:47)Plan or No Plan? (25:14)Determination and Learning in Business (28:36)Challenges of being a leader (33:50)Leadership growth and self-awareness (36:30)Conclusion (42:12)
4/4/2024 • 39 minutes, 6 seconds
Ep 128: “Would You Rather” Pest Control Edition
In today’s episode, Eric and Jake play a fun, thought-provoking game of "Would You Rather.” They debated various scenarios, such as: Focusing on customer retention vs. acquisition, saying out of debt vs. leveraging growth debt, hiring experienced technicians vs. training newbies and so much more! Topics Include: Introduction (0:00) Would You Rather Game: Pest Control Edition (3:41)Retention vs. Customer Acquisition (4:18) Hiring Experienced Technicians vs. Training Newbies (5:52)Expanding Service Offerings vs. Sticking to Core Services (11:00) Short-Term Profitability vs. Long-Term Sustainability (14:02) Staying Out of Debt vs. Leveraging Debt for Growth (19:23) Focusing on Current Market vs. Expanding Geographically(23:35) Lightning Round: Personal and Pop Culture Opinions (28:33)
3/28/2024 • 34 minutes, 34 seconds
Ep 127: Customers "Under Contract" - Pros and Cons of 12, 18, and 24-Month Commitments
Eric and Jake kicked off today’s episode disgusting the importance of having a customer agreement, which outlines the services provided, payment details, and other legal protections. They answer a question posted in the Bug Bux Facebook group by Jordan Wheeler. The question is “I've seen more D2D companies doing 18-24 month agreements. What is your general pest agreement length?”Topics include:Introduction (0:00) Topic Introduction: Pest Agreement Length (3:17)Importance of Customer Agreements (5:00) Philosophy Behind Term Commitments (6:30) Pros of Not Having a Term Commitment (10:07) The Value of Contracts in Customer Retention (13:40) Pros and Cons of 18- to 24-Month Agreements (19:06) Final Thoughts on Contracts and Customer Relationships (26:00)
3/21/2024 • 30 minutes, 25 seconds
Ep 126: Maximizing Digital Marketing Strategies: Featuring Expert Mat Rogers from Lizard SEM
Pest control owners need to carefully allocate their marketing budgets to ensure they are maximizing their return on investment and driving revenue growth. In today's episode, Eric and Jake have pleasure of hosting Mat Rogers, the COO of Lizard SEM, for his seventh appearance on the show. Mat shares invaluable insights into the world of digital marketing for pest control companies, emphasizing the importance of a comprehensive strategy that goes beyond just one tool or platform. Topics include:Introduction (0:00)Catching Up with Mat Rogers (2:07)Marketing Strategies and Budgeting (5:21)Achieving Marketing Results (6:52) Marketing Projections and Business Planning (7:38) Local Service Ads (LSA) Trends and Tips (9:48) The Importance of Diverse Marketing Tools (11:44) The Triforce of Digital Marketing (13:16) The Impact of Fun and Engaging Content (17:07) Natura's Marketing Success with Lizard SEM (19:03) Killingsworth's Unique Marketing Approach (23:09) Reactive vs. Proactive Marketing Strategies (25:54)The Long-Term Benefits of Building a Brand (29:29) The Future of Marketing and Business Growth (33:10)
3/14/2024 • 33 minutes, 18 seconds
Ep 125: AI Innovations in Pest Control: Featuring Aaron Cooper with SameDay
AI technology in pest control has the potential to revolutionize the industry by enhancing efficiency and improving customer interactions. In today's episode, Eric and Jake welcome Aaron Cooper, the co-founder and CEO of SameDay. SameDay's Artificial Intelligence will answer the phone and book appointments, just like your best sales person. Aaron discusses how AI can efficiently handle customer inquiries and scheduling with precision and consistency. Topics Include:Introduction (0:00)Meet Aaron Cooper, CEO of SameDay (2:40)The Cost of Missed Leads in Pest Control (6:32)From Concept to Reality (8:00) The Capabilities of SameDay's AI (13:04) Voice Cloning Feature in SameDay (14:00) The Flexibility and Adaptability of AI (17:07) AI's Role in Customer Service and Sales (23:00)AI's Expanding Capabilities in Various Industries (27:00)AI as a Tool for Efficiency and Growth (29:00) AI's Role in Enhancing Team Performance (33:08)
3/7/2024 • 37 minutes, 43 seconds
Ep 124: Mastering the Art of Networking and Branding with Kevin Reif
Networking and connecting with industry professionals can be a game-changer for your pest control company. This week, Eric and Jake had the pleasure of chatting with Kevin Reif, an inspiring entrepreneur who shares his journey from door-to-door sales to launching his own pest control company, Reif Environmental. Kevin also shares insights into how he developed a brand that conveys trust and professionalism, attracting quality customers and fostering long-lasting relationships. Topics include:Introduction (0:00)Kevin Reif's story (4:33)Networking and business growth (8:01)Kevin's biggest challenge (9:22)Preparing for busy season (14:05)Building a brand identity (15:50)Social media and partnering with influencers (17:50)Kevin's growth goals (23:45)Quality over quantity (27:00) Delegation and team building (31:14)
2/29/2024 • 33 minutes, 31 seconds
Ep 123: From Lawn Care to Pest Control: A Journey of Growth
In today’s episode, Eric and Jake welcome Jonas Olson the CEO of Pest Badger and host of the Pest Control Millionaire Podcast. Jonas shares his candid story of starting out in lawn care, transitioning to pest control, and the lessons learned along the way. He emphasized the importance of focusing on one service, mastering it, and then scaling up before adding more services. Topics include:Introduction (0:00) Introducing Jonas Olson (2:33)Jonas’s Background in Pest Control (5:25)Transitioning to Pest Control from Lawn Care (10:00)Scaling the Pest Control Business (14:10)The Importance of Focusing on One Service at a Time (16:08) Discussing Business Expenses and Profit Margins (18:40)The Importance of Knowing Your Business Numbers (21:00)Adjusting Service Offerings for Seasonal Challenges (23:00) Maintaining a Clean and Organized Workspace (27:26)The Impact of Culture and Standards on Business (29:41) Closing Remarks (34:30)
2/22/2024 • 35 minutes, 21 seconds
Ep 122: From Corporate to Entrepreneurship: How to Build Your Own Pest Control Brand
In today's episode, Eric and Jake welcome Jerry Wickwire and Josh Tonn, co-owners of Freedom Force Pest Control. Before starting their own company in 2021, both co-owners gained valuable experience in the pest control industry. Hear their incredible journey, marketing tactics, and how they built a strong brand. Topics include:Introduction (0:00)Background of Freedom Force Pest Control (2:22)Transitioning to Business Ownership (3:15)Origin of the Name Freedom Force Pest Control (5:55) Branding and Logo Design (7:28) Marketing and Branding Strategy (10:27) Utilizing Angie/Home Advisor (12:15) Social Media and Online Presence (15:10) Family and Friends in Business (19:32) Importance of Google Reviews (22:00) Future Plans and Growth (27:23)
2/15/2024 • 29 minutes, 23 seconds
Ep 121: Choosing the Right Service Vehicle for Your Operation
Which key considerations should you keep in mind when it comes to choosing your service vehicle? This decision isn't easy and will greatly impact your operation. In today’s episode Eric and Jake Discuss their experience with different vehicles, and they share their top considerations when selecting a service vehicle. Topics include:Introduction (0.00) Question posted by Kris Holden in the Bug Bux Facebook group (2:57)History of Natura’s fleet vehicles (3:51)Considerations for choosing service vehicles (9:20)Importance of vehicle safety (12:57)Capabilities and Capacity (14:56)Longevity and mechanical reliability of vehicles (16:52)Insurance impact on vehicle choice (19:16) Having a back up vehicle and final thoughts (22:11)
2/8/2024 • 26 minutes, 18 seconds
Ep 120: Building a Successful Pest Control Company: Delegation, Growth, and Employee Aspirations
In today's episode, Eric and Jake discuss the importance of hiring your replacement in order to free up your time and focus on the aspects of your pest control business that you truly enjoy. Tune in to learn how to scale and grow your pest control company while overcoming unexpected challenges. Topics include:Introduction (0:00) Question from Matthew Mariscal in the Bug Bux Facebook Group (3:04) Advice for Technicians with High Aspirations (4:44) Encouraging Intrapreneurship (5:57) Delegating to Grow Your Business (7:45) Non-Compete and Non-Solicit Agreements Explained (10:03) Building a Team and Delegating Tasks (14:16)Hiring Your Own Replacement (17:10)Protecting Your Business and Livelihood (30:00)
2/1/2024 • 31 minutes, 49 seconds
Ep 119: Measuring Technician Performance: Deciding Which KPIs Matter Most
Incorporating KPIs into your pest control company is crucial for strategically achieving goals and objectives. In today’s episode, Eric and Jake answer a question posted by Jake Ingledue in the Bug Bux Facebook group. The question is, “If you could only pick 3 KPIs for technicians, what do you feel are the most important?” Eric and Jake dive deep into this topic and they each discuss their top three answers. Topics Include:Introduction (0:00)KPIs for technician performance (3:53)Evaluating service technicians' efficiency and quality (9:19)KPIs for service businesses: reservice rate and technician sales (20:21)Vehicle maintenance and technician performance evaluation (24:55)
1/25/2024 • 33 minutes, 4 seconds
Ep 118: Establishing Customer Expectations: Setting the Good, and Avoiding the Bad
Confidence is king and success comes from being confident with your business decisions and customer expectations. In today’s episode, Eric and Jake answer several questions posted in the Bug Bux Facebook group. Topics include:Introduction (0:00)Pest control logistics and customer expectations (3:50)Pest control marketing strategies and customer communication (8:00)Price lock guarantees and their potential drawbacks (13:50)Challenges of offering free inspections (19:00) Sales strategies and customer requests (25:13)Pest control safety and standard operating procedures (28:56)
1/18/2024 • 33 minutes
Ep 117: Introducing the New Co-Host Jake Claus and Exploring the World of Pest Control
In today's episode, host Eric Bassett introduces his new co-host, Jake Claus, who brings 19 years of experience in the pest control industry. Jake is not only Eric's brother-in-law but also the founder and co-owner of Natura Pest Control. Together, they discuss various aspects of the pest control business, including door-to-door sales, technical expertise, operational management, and leadership development. Topics include:Introduction (0:00)Jake's experience and perspective (2:10)Golden handcuffs and career choices (11:08)Door-to-door pest control experiences (13:42)Community involvement in pest control (21:44)Maintaining presence with customers (23:15)Personalized touch and building trust (26:42)The blessings of pest control (30:50)
1/11/2024 • 33 minutes, 6 seconds
Ep 116: Allan's Farewell and the Evolution of Bug Bux
The Bug Bux podcast has a few exciting enhancements for 2024! In today's episode, Allan and Eric discuss how the podcast has evolved and improved over time, with better content, more relevant topics, and high-quality guests. Topics include:Introduction (0:00)How the Bug Bux podcast has evolved (2:27)Allan's journey with the podcast (3:23)Sharing ideas and questions in the Bug Bux Facebook Group (9:38) Value comes from helping others (18:15) Allan's experience and expertise is valuable (19:52) Eric's gratitude for networking opportunities (24:41)
1/4/2024 • 26 minutes, 4 seconds
Ep 115: Creating a High-Quality Door-to-Door Program: Pros, Cons, and Need to Knows
Starting a door-to-door program can be a valuable tool for growing your pest control company, but it also comes with some challenges. In today's episode, Allan and Eric discuss the pros, cons, and everything you need to know about launching a high-quality in-house door-to-door program and retaining a positive reputation.Topics include:Introduction (0:00)Launching an in-house door-to-door program is difficult (3:00) Don't do something you hate (4:33) Challenges and cost of door-to-door (7:55) Consider pros and cons carefully (16:49) Balancing growth and cost (19:20) Building a door-to-door team requires dedication (27:20)
12/28/2023 • 33 minutes, 38 seconds
Ep 114: How Pricing Impacts Scaling and Growing Your Pest Control Company
In today's episode, Allan and Eric discuss the importance of pricing in the pest control industry. They highlight how pricing can serve as a marketing tactic, communicating the quality and type of services a company offers. Topics include:Introduction (0:00)Pricing question from the Bug Bux Facebook group (2:13)How pricing affects long-term goals (6:40)Price increases are necessary for business sustainability (11:35)Pricing is a marketing tactic (20:13)
12/21/2023 • 24 minutes, 39 seconds
Ep 113: Pro Tips for Creating Effective Service Agreements for Your Pest Control Company
In today's episode, Allan and Eric discuss the significance of having signed service agreements for pest control companies. Having signed agreements ensures clarity and understanding between parties, and also provides protection from liability. Topics include:Introduction (0:00) Essential clauses for pest control service agreements (4:05)Importance of clear service agreements (5:14) Building credibility (11:28) Agreements and contracts (17:05)Walk through the service agreement confidently (19:12)
12/14/2023 • 23 minutes, 13 seconds
Ep 112: Four Generations of Success: How Sprague Pest Solutions Is Setting Industry Standards
From humble beginnings during the Great Depression to becoming a multi-million dollar enterprise, Sprague Pest Solutions has overcome numerous challenges and embraced change. In today's episode, Allan and Eric welcome AJ Treleven. AJ is the Director of Operations at Sprague Pest Solutions and he shares the remarkable story of his family's generational growth in their family business.Topics Include:AJ’s extensive experience and expertise in the pest control industry (1:45)Generational growth in family business (5:09)Embrace diversity within your organization(13:11)Quality control is a top priority (18:00)Importance of pest control compliance (21:00)Family business emphasizes stewardship (30:09)Industry growth allows for generational success (36:50)
12/7/2023 • 39 minutes, 30 seconds
Ep 111: Holding Your Marketing Team Accountable
Creating measurable marketing accountability is crucial for PCCs to track the performance of their marketing efforts and ensure that they are achieving their goals. In today's episode, Eric provides a step-by-step guide on how to create a high-level, high-accountability relationship with your marketing team.Topics include:Create measurable, accountable marketing relationships (1:54)Qualified lead ratio is important (5:31) Efficiency vs speed in marketing (10:44)Understand lead goals and phasing (18:04) Forecast lead performance using data (24:12)Measure performance for company success (28:30)
11/30/2023 • 31 minutes, 36 seconds
Ep 110: Thanksgiving and Gratitude in the Pest Control Industry
The pest control industry offers a range of opportunities for individuals to build successful careers. In today's episode, Allan and Eric discuss their gratitude for the pest control industry and the opportunities it provides. They also highlight the various career paths and growth opportunities that the industry offers, even for individuals without extensive education or experience.Topics include -Stable industry with growth opportunities (2:30)Pest control industry has low barrier to entry (5:33) Service is key for success (11:41) Networking and community are valuable (21:18)Purpose and networking in the industry (23:48)
11/22/2023 • 24 minutes, 34 seconds
Ep 109: Strategic Planning and Goal Setting for Your Pest Control Company
What are your biggest hurdles for business growth? In today's episode, Allan discusses things that pest control companies should be focusing on during this time of year when business tends to slow down. Prioritizing important, non-urgent tasks such as training, employee reviews, and system reviews is crucial for success.Topics include:Make a list of things to be done (3:19)Cleaning and maintenance (6:48)Focusing on business needs (11:48)Scaling a company (12:29)Knowing Your Numbers (16:07)Don't settle for really low goals (21:32)
11/16/2023 • 24 minutes, 18 seconds
Ep 108: Is A Subscription-Based Billing Model Right For Your Pest Control Company?
In today's episode, Allan and Eric discuss a question posted in the Bug Bux Facebook group regarding subscription-based billing. There are many pros and cons to help you decide if this is a route that will work for your pest control company. Topics include:Subscription-based services and customer retention (3:10)Long-term vision and strategy (8:19)Implementing changes in your PCC (16:11)Subscription-based billing and its benefits (20:30)
11/9/2023 • 26 minutes, 55 seconds
Ep 107: Recapping PestWorld 2023: Highlights and Insights
In today's episode, hosts Allan Draper and Eric Bassett discuss the importance of maintaining and nurturing relationships in the pest control industry. They emphasize the need to keep in touch with contacts made at events like PestWorld, whether they are vendors, presenters, or fellow pest control owners.Topics include:PestWorld recap (2:11)A relaxed and enjoyable PestWorld (6:11)Networking benefits (8:41)Choose vendors wisely, prioritize relationships (13:20)Align with vendors who share values (17:07)Importance of PestWorld for networking and industry potential (23:34)Join Bug Bux Facebook group for feedback (26:14)
11/2/2023 • 27 minutes, 3 seconds
Ep 106: 5 Reasons Why Your Customers Leave: Part 2
Consistency in service protocols is crucial to maintaining a positive customer experience. In today’s part 2 episode, Eric continues to discuss the topic of retention, discussing tips 6 through 10.Topics Include:Communication with customers (4:51)Providing value to customers through technician execution (7:43)Setting expectations and obtaining reviews (10:12)Customer loyalty letters, and reviews platform (14:57)Improving customer service (23:55)Handling customer cancellations (26:59)Improving customer retention through data analysis (33:43)
10/26/2023 • 41 minutes, 5 seconds
Ep 105: How To Get More Reviews and Drive Technician Engagement
In today’s episode, Eric welcomes Chris Anderson. Chris is the Co-founder and VP of sales at Applause. Eric and Chris discuss the concept of using feedback to improve service quality, and how to motivate technicians to perform better. Topics Include:Providing quality service and feedback (0:29)Employee engagement(3:28)engagement drives performance and growth (6:02)Tracking Google Reviews (11:58)Employee engagement and motivation (17:14)Creating a culture of feedback (20:47) Upselling and customer engagement (27:33)
10/19/2023 • 31 minutes, 23 seconds
Ep 104: 5 Reasons Why Your Customers Leave
Whether customers reach out through phone calls, emails, or social media, a prompt response is essential. In today’s episode, Eric dives into the topic of retention. He gives a sneak peek of an upcoming Bug Bux+ course that will provide a comprehensive guide on how to save customers. Eric discusses the course outline and shares his thoughts on the importance of retention in the pest control industry.Topics Include:Retention efforts should start from the beginning (2:21)Customer experience is crucial (5:13) Customer value drives long-term retention (10:15)Effective communication is crucial (15:41)Setting clear customer expectations (21:09)Clear communication is essential (31:09)
10/12/2023 • 35 minutes, 45 seconds
Ep 103: Build a Vision, Find Fulfillment and Make an Impact Through Your Pest Control Company
Are you prioritizing what matters most in your life and business? In today’s episode, Allan and Eric discuss how to build deeper connections and set higher goals to achieve a higher level of fulfillment in both your relationships and in your pest control company.Topics include:Focus on your “why” (4:43)Evaluate goals for greater success (9:44)Setting goals and reviewing them regularly (10:53)Leadership is about delegation (19:57)Align goals for greater impact (22:28)Don’t quit, Keep pushing forward (29:46)Special deals for Bug Bux+ members (32:48)
10/5/2023 • 33 minutes, 35 seconds
Ep 102: From Startup to Success: Why Having a Mentor is Crucial for Business Growth
A mentor can help you discover the essential steps to establish a trustworthy and reputable brand, paving the way for exponential growth in your pest control company. In today’s episode, Allan and Eric welcome Colton Gonzales and Eric Salgado, the owners of Firehouse Pest Control. They discuss the importance of taking action and getting started, even if you don’t have all the knowledge or experience.Topics include:How they got started (2:05)First $400 check from door knocking (3:41)Creating an environment for growth (8:07) Finding a mentor in pest control (12:21) Collaboration in the pest control industry (15:55)Collaborative partnerships in business (18:07)Sharing knowledge for success (22:00) Seeking advice and new perspectives (28:18)
9/28/2023 • 30 minutes
Ep 101: Bug Bux+: The Ultimate Pest Control Business School
What’s new with Bug Bux+? In today’s episode, Eric welcomes back Hunter Annen, Co-Founder and President of Bug Bux+.Eric and Hunter discuss the courses offered by Bug Bux+ and reflect on the positive feedback they have received from PCOs.Topics Include:Pest control business growth and learning platform (1:57)Feedback from PCOs (6:38)Pest control courses and vendor partnerships (11:06)Building a pest control platform with vendor partnerships (19:27)Streamlining vendor connections for pest control companies(23:51)
9/21/2023 • 34 minutes, 35 seconds
Ep 100: Converting Leads Into Revenue and Planning Next Year's Marketing Strategy with Expert Mat Rogers
In this special 100th episode, Allan and Eric welcome back Mat Rogers, the COO of Lizard SEM. Mat touches on the importance of planning and setting your marketing goals for the following year by focusing on 5 key components.Topics include:Consistency is key to success (2:58)Optimize website for off-season (6:10)Track and monitor marketing data (10:31)Don't overlook digital marketing's impact (17:19)Utilize off-season for strategic marketing (22:05)Tailor your marketing plan to budget (25:44)Use data to scale your company (28:30)Prepare for success in your business (33:36)
9/14/2023 • 34 minutes, 21 seconds
Ep 99: Measuring Employee Performance and the "After Action Review (AAR)"
How often are you doing performance reviews for employees? Which review format is best? Eric answers a question posted by Shane Mantz in the Bugbux Facebook group. "Has anyone implemented an end-of-season, after-action review?" Eric answers the what, how, and why, of performance reviews.Topics include: Where to start (1:50) Technician performance examples (3:07) Using a structured format (12:58) Getting non-performance related feedback (18:34) Teaching your team to self-evaluate (20:15)Ten easy steps for a simple and effecting performance review (21:22)
9/7/2023 • 25 minutes, 6 seconds
Ep 98: The Importance of Being Proactive in Your Pest Control Company
Being intentional and proactive in your business is crucial as it allows you to anticipate challenges, explore opportunities, and steer your company toward growth and success. In today’s episode, Allan and Eric welcome Caleb Fabry. Caleb is the President of Town and Country Pest Solutions in Rochester NY. Caleb shares his experience of taking over the family business and the trust his parents had in him to make important decisions. Caleb also discusses the benefits and challenges of starting a business from scratch versus inheriting one.
8/31/2023 • 35 minutes, 1 second
Ep 97: Strategies to Reduce Attrition and Track Important Trends for Your Pest Control Company
Where should a PCO start when it comes to lowering customer attrition? In today’s episode, Allan and Eric answer questions posted in the Bug Bux Facebook Group. Lowering customer attrition is essential for pest control companies to maintain a strong customer base and drive sustainable growth. In addition, a PCO should have a strong understanding of their gross profits and margins, to identify trends in their company.
8/24/2023 • 33 minutes, 55 seconds
Ep 96: 40 Years and $25 Million: What Does it Take to Building a Lasting, Successful Company?
In today's episode, Eric welcomes Austin Burns. Austin is the director of operations at Burns Pest Elimination. What started as a father and son business in 1983 with 43 customers and one service truck has turned into a $25-million venture for the Burns family. Eric and Austin discuss the importance of finding a unique differentiator in the pest control industry and why building a strong team is crucial for success. Austin also shares the challenges and rewards of running a family business and the impact it can have on future generations.
8/17/2023 • 34 minutes, 54 seconds
Ep 95: Tips to Boost Technician Motivation For Your Pest Control Company
Creating consistent and genuine recognition can go a long way in motivating technicians. In today’s episode, Allan and Eric discuss ways to keep technicians motivated and committed to providing great service for your pest control company. When you and your technicians share a common objective, they are more likely to work together, collaborate, and support one another in achieving that goal.In addition, offering training and development opportunities for the professional growth of your technicians shows that you value their skills, and are committed to their career advancement.
8/10/2023 • 34 minutes, 22 seconds
Ep 94: Expert Tips For Building and Managing A Winning Inside Sales Team For Your Pest Control Company
In today’s episode, Eric discusses the process of building and maintaining a high-performance inside sales team. Eric provides answers to the 10 most common questions he receives about inside sales, covering topics such as when to create an inside sales department, finding the right candidates, the onboarding process, and compensation plans. If you are looking for a comprehensive how-to guide on creating, developing, and scaling a high-performance inside sales team visit www.bugbuxplus.com for more information.
8/3/2023 • 37 minutes, 41 seconds
Ep 93: Finding Your Niche To Maximize Growth and Sustainability
In today's episode, Allan and Eric discuss the importance of finding a niche for your pest control company. Is it important to research your market and find out where you can find the best ROI to serve your customers? By focusing on a specific niche, you can position your pest control company for long-term success in a competitive market. In addition, by specializing in a niche, you can position yourself as an expert in that particular area.
7/27/2023 • 24 minutes, 53 seconds
Ep 92: Tips on How To Strategically Reinvest Profits to Maximize Growth for Your Pest Control Company
How are you managing your profits? In today's episode, Allan and Eric discuss the key strategies and considerations a PCO should make when reinvesting profits in your pest control company. The importance of planning out how to spend your profits will be based on how aggressively you want to grow. Implementing a verified growth plan provides your pest control company with a strategic roadmap to navigate the complexities of growth, minimize risks, and achieve sustainable success.
7/20/2023 • 28 minutes, 1 second
Ep 91: How to Leverage the Benefits of Google Reviews for Your Pest Control Company
Google reviews are important for your pest control company, they provide valuable feedback from customers about their experience with your company. In today’s episode, Allan and Eric discuss Google’s rules about prohibited and restricted content. PCOS needs to understand that reviews, photos, and videos must adhere to Google’s policies. These policies aim to ensure that the reviews are helpful, informative, and authentic. Responding to reviews, both positive and negative, shows that your business values its customers and is willing to address and improve any concerns or issues they may have. Click on the link below for more information.Prohibited and restricted content - Local Guides Helpsupport.google.com
7/13/2023 • 32 minutes, 16 seconds
Ep 90: How to Use Educational Tools to Grow Your Pest Control Company
Are you feeling stuck and in need of some guidance to kickstart or scale your pest control company? In today’s episode, Allan and Eric welcome Hunter Annen. Hunter is the President and Co-Founder of Bug Bux+. Allan, Eric, and Hunter discuss all the aspects of the Bug Bux+ platform. This high-quality, professional platform was designed to help PCOs learn from multiple industry experts. Check out www.bugbuxplus.com for more information.
7/6/2023 • 39 minutes, 41 seconds
Ep 89: Discovering Your Purpose: Uncovering the Power of Finding Your “Why"
Finding your "Why” is an important step in starting a business and should be the driving force behind your decision to become a pest control owner. In today’s episode, Allan and Eric discuss how PCOs can identify their purpose, by creating a company culture based on the core values, and strengths of the organization. By creating a company culture that reflects your purpose, you can build a business that is meaningful, fulfilling, and successful. Your purpose may evolve over time as you gain new experiences and perspectives, and it's important to be open to new opportunities and challenges.
6/29/2023 • 16 minutes, 30 seconds
Ep 88: From an Idea to a Solution: Building a Pest Control Company Around a Common Problem
Pest control companies offer a valuable service to their clients by solving a wide range of pest problems. In today’s episode, Allan and Eric discuss the importance of creating a business to solve a problem for your customers. Service businesses, such as a pest control company not only create valuable services for their customers, it also creates jobs and generates revenue for the owner. Stay tuned for part 2 next week to learn more about how PCOs can focus on their “Why” while also building a profitable and sustainable business.
6/22/2023 • 26 minutes, 45 seconds
Ep 87: Five Things You Must Have Patience with to Be Successful in the Pest Control Business
From marketing campaigns to relationships with vendors, there is a wide range of business aspects a PCO must be patient with, and not expect instant results. In today’s episode, Allan and Eric discuss the top five most important things a pest control owner must be patient with. Patience involves waiting for the results of your hard work, not giving up easily, and understanding that success takes time. Tune in and learn from industry experts for valuable insights.
6/15/2023 • 25 minutes, 50 seconds
Ep 86: Learning Through Failure: How Mistakes Can Lead to Success for a Pest Control Company
In today’s episode, Allan and Eric talk about a few mistakes they have made with their pest control company. They discuss the importance of reframing mistakes as a learning experience and they highlight stories of how they have turned their mistakes into valuable lessons. As a PCO, taking ownership when making mistakes is a sign of accountability and responsibility, which can help build trust and credibility in personal and professional relationships.
6/8/2023 • 26 minutes, 35 seconds
Ep 85: Meaningful Ways to Differentiate Your Pest Control Company from Competitors
Tune in to this episode and catch Allan and Eric as they share their top five strategies for distinguishing your company from others. In today’s episode, Allan and Eric answer a question posted in the Bug Bux Facebook Group: How to differentiate your company from competitors in a meaningful way? They discuss the importance of creating a personal connection not only with your customers but also with your employees. As a PCO, it's crucial to remember your core foundational strengths, and values, and leverage them to set yourself apart.
6/1/2023 • 29 minutes, 57 seconds
Ep 84: Buzzing with Success: Marketing Tips to Grow Your Pest Control Company
This episode offers expert insights and actionable tips to help you effectively market and grow your pest control company. In today’s episode, Allan and Eric welcome back Mat Rogers for the 5th time on the podcast. Mat is the COO of Lizard SEM. Mat talks about Local Service Ads, which are Google's paid advertising platform that helps local businesses to connect with potential customers in their area. The variables that determine an LSA's ranking include the business's proximity to the searcher's location, the business's ratings, and the responsiveness of the business to customer inquiries.Mat can be reached at https://lizardmarketing.co/ or on Instagram https://www.instagram.com/lizard.marketing/ Mat has recorded 4 episodes with us, if you haven’t listened to them yet, I encourage you to check it out his previous episodes:Episode 33 “The Facts and Fallacies of Scaling a Pest Control Company with Digital Marketing” dropped on May 26th, 2022 Episode 39 “Why Marketing is Worth the Investment for Your Pest Control Company” dropped on July 7th, 2022Episode 57 “How to Optimize Your Website for SEO” dropped November 10th, 2022Episode 65: “Tips to Help Convert Your Leads Into Revenue with Expert Mat Rogers” dropped January 12th, 2023
5/25/2023 • 37 minutes, 1 second
Ep 83: Josh Zuniga and the Rise of Zunex - Record Setting D2D Sales and Scaling
In today’s episode, Eric welcomes Josh Zuniga back to the show. Josh is the owner of Zunex Pest Control. Josh not only experienced tremendous success in door-to-door sales, he also took that knowledge and started his own pest control company. Josh advises that young PCOs should focus on their strengths and outsource their weaknesses to be successful. This episode is filled with valuable insights that can aid you in attaining your goals as a pest control owner.
5/18/2023 • 34 minutes, 32 seconds
Ep 82: Exploring the Pros and Cons of Having a Centralized Location
In today’s episode, Allan and Eric discuss valuable insights on how to determine which aspects of your pest control company should be centralized or decentralized. A centralized approach to running your company can help optimize efficiency and productivity, allowing individuals to work together more effectively towards a common goal. By listening to this episode, you can gain a better understanding of how to structure your business for success and achieve your long-term goals.
5/11/2023 • 17 minutes, 30 seconds
Ep 81: Maximizing Profits: The Importance of a Strategic Plan for Implementing a Price Increase for Your Pest Control Company
In today’s episode, Allan and Eric discuss how PCO’s can safeguard their profitability by having a strategic price increase plan.Although implementing price increases can be intimidating, it is a necessary measure to optimize profits and secure the longevity of your pest control company.
5/4/2023 • 27 minutes, 28 seconds
Ep 80: How to Scale Your Pest Control Company Without Sacrificing Your Priorities
In today’s episode, Allan and Eric talk about ways a PCO can scale their company while keeping a healthy work-life balance. It is important to be intentional with your time and prioritize what matters most to you. Maintaining a healthy and fulfilling life both at work and outside of work helps reduce stress, improve mental, and physical health, and increase overall well-being.
4/27/2023 • 22 minutes, 35 seconds
Ep 79: MUST DO’S for Launching and Growing a Successful Pest Control Company
In today's episode, Allan and Eric discuss the must-do’s for your pest control company. Taking into account the various factors involved, this episode emphasizes the critical measures that all PCOs must undertake. To run your business successfully you'll need the proper insurance, effective bookkeeping practices, correct operating licenses, safety procedures, proper business entities, and more! Don't miss this must do list and the breakdown of all the reasons why!
4/20/2023 • 25 minutes, 4 seconds
Ep 78: The Ultimate Recap: Eric Bassett's Breakdown of Episodes 75 and 76
In this episode, Eric Bassett provides a comprehensive recap of a few recent podcast episodes. Episode 75 is all about protecting your existing customer base from door knockers from other companies. In episode 76, Eric highlights key topics of various questions posted in the Bug Bux Facebook group. This is a recap episode you won't want to miss.
4/13/2023 • 21 minutes, 23 seconds
Ep 77: Revolutionize Your Business with Contact Marketing with Craig Shetterly
In today’s episode, Allan and Eric welcome back Craig Shetterly. Craig is the mastermind behind Contatto Marketing, a revolutionary contact marketing firm. With his expertise in directly reaching out to potential customers and business owners, Craig unleashes a goldmine of strategies that can help pest control companies boost their commercial sales and build unbreakable bonds with their customers. Get ready to take your business to the next level with Craig's insider insights.
4/6/2023 • 39 minutes, 12 seconds
Ep 76: Strategies for Achieving Sustainable Growth For Your Pest Control Company
In today’s episode, Allan and Eric answer questions posted in the Bug Bux Facebook Group. They share insights on how pest control companies can effectively communicate the value of their services to customers. In addition, they explain the importance of setting an accurate price point, as well as establishing Q1 growth goals for recurring revenue.
3/30/2023 • 32 minutes, 26 seconds
Ep 75: Door-to-Door Marketing: Strategies for Protecting and Retaining Your Customers
In today’s episode, Allan and Eric discuss how door-to-door marketing can affect your pest control company. Reminding your technicians to make a personal connection with your customers is crucial for building strong relationships and increasing customer loyalty. In addition, acknowledging and understanding your customers' wants, interests, and needs is essential for building a successful pest control company.
3/23/2023 • 31 minutes, 19 seconds
Ep 74: From Zero to One Million: Strategies for Scaling Your PCC to $1,000,000 in Annual Revenue
In today’s episode, Allan and Eric discuss the different financial milestones that pest control companies reach leading up to the 1 million dollar mark. As your PCC is growing, an important thing to think about is documenting your systems and processes early on, this will help you scale your company faster. In addition, it is essential to take the time to identify and recruit the best possible candidates when hiring your office staff and technicians. Listen to the full episode for tips on how to grow to 1 million dollars.
3/16/2023 • 31 minutes, 55 seconds
Ep 73: Bringing Answers to Your Pest Control Questions: A Live Q&A Event with Your Hosts Allan Draper and Eric Bassett
In today’s episode, Allan and Eric answer questions asked during the Bug Bux Facebook live event on February 28th, 2023. A few of the topics that were discussed are:1. How does different weather affect the pest control industry?2. The pros and cons of giving out free estimates for pest inspections.3. Growing your pest control company into a new market and what kind of marketing budget you should have.Thank you to all the PCOs that participated. Please submit questions for future episodes in the Bug Bux Facebook Group.
3/9/2023 • 29 minutes, 53 seconds
Ep 72: Tips for Improving Driver Safety and Creating an Exceptional Safety Culture in Your Pest Control Company
In today’s episode, Allan and Eric welcome Andrew de la Chapelle. Andrew has worked in the telematics space for years and he created driving scoring matrices that are used today by many leading telematics companies. Allan, Eric, and Andrew discuss some of the dangers of driving and why investing in formal driving training is critical for your pest control company. Telematics with tracking helps companies get a clear picture of vehicle location, performance, driver productivity, fuel use, and most importantly, safety. In addition, formal driving training is important for pest control technicians to ensure that they are driving safely and responsibly, minimizing the risk of damage or injury to themselves and others.
3/2/2023 • 34 minutes, 12 seconds
Ep 71: The Power of Exceptional Customer Service For Your Pest Control Company
In today’s episode, Allan and Eric welcome Lee Thompson. Lee fell in love with the pest control industry after being recruited by Terminix and later ran their 4th largest office in the country. Allan, Eric and Lee discuss why investing in exceptional customer service can have a big impact on your bottom line. Providing great customer service will lead your Pest Control Company to better customer retention, loyalty, and customer acquisition costs.
2/23/2023 • 31 minutes, 18 seconds
Ep 70: Unveiling Industry Secrets: Hosts Allan Draper and Eric Basset Answer Burning Questions from Pest Control Experts
In today’s episode, Allan and Eric answer questions asked by PCO’s in the Bug Bux Facebook group. The questions answered in this episode are:1. At what point is a customer too much of a liability?2. What’s the best way to build relationships and camaraderie between 3rd party D2D representatives and the technicians working with them?3. What is the revenue per technician that you are shooting for?Thank you to everyone that participated. Listeners can submit questions for future episodes in the Bug Bux Facebook Group.
2/16/2023 • 25 minutes, 12 seconds
Ep 69: Why Having a Growth Mindset is Critical for the Success of Your Pest Control Company
In today’s episode, Allan and Eric welcome Cameron Bawden. Cameron is the owner of Hype Pharm Premium Home Services which is the parent company of 7 successful brands, which include Green Mango Pest Control. Cameron shares his journey with starting and scaling Green Mango Pest Control as well as starting other home service companies. Developing a growth mindset and receiving constructive feedback from his team has enabled Cameron to have great time management skills, leadership skills, and the ability to delegate effectively.
2/9/2023 • 31 minutes, 17 seconds
Ep 68: Building Wealth with a Pest Control Company
In today's episode, we are rerunning the top episode of 2022. Allan and Eric discuss why and how you should build wealth with your pest control company. Wealth provides opportunities not only for you as an entrepreneur, but for your family and employees. Building wealth and having an abundance mentality, is one of the main responsibilities that come along with owning a pest control company. In addition, business owners must understand that their profit and loss statements provide critical information for building financial health and profitability.
2/2/2023 • 27 minutes, 35 seconds
Ep 67: How to Attract and Retain the Best Technicians
In today’s episode, Allan and Eric discuss how PCOs can grow and develop their technicians. Having weekly coaching sessions and asking technicians what they would like to learn and improve on both personally and professionally can be very empowering. Offering development opportunities and incentives will demonstrate your commitment to your technician's growth.
1/26/2023 • 29 minutes, 45 seconds
Ep 66: Building Profitability in Your PCC with Financial Statements
In today’s episode, Allan and Eric review a sample Profit and Loss or P&L statement. The P&L statement is important because it summarizes the total income and total expenses for your pest control company. In addition, for budgeting purposes, a P&L provides an overview of the financial health of your business. Follow along as Allan and Eric explain the fundamentals of reading and understanding this important financial statement.Allan's % of Income Comparison
1/19/2023 • 38 minutes, 24 seconds
Ep 65: Tips to Help Convert Your Leads Into Revenue With Expert Mat Rogers
In today’s episode, Allan and Eric welcome back Mat Rogers from Lizard SEM. Mat discusses some common hurdles with closing rates between your digital marketing company and inside sales team. It is very important for a PCO to track data and know how many leads are actually being converted into revenue. Putting the right tools and metrics in place is critical to hit your marketing goals and to get the most from your marketing team.
1/12/2023 • 16 minutes, 38 seconds
Ep 64: Tips for Building a Feedback Culture For Your Pest Control Company
In today’s episode, Allan and Eric welcome Read Flake. Read is a highly accomplished entrepreneur, business owner, and e-commerce professional. He founded Green Country Pest Control in Houston and is the Co-owner and founder of Pest SOS. He is also the co-founder and co-owner of Bug Police Pest Control in the Phoenix area. Read shares this journey and experience with owning a pest control company and hiring his grown kids as employees in various departments of his business. Allan, Eric, and Read discuss growth strategies to develop their teams and tips for building a strong company culture.
1/5/2023 • 28 minutes, 23 seconds
Ep 63: Grow Your Pest Control Company Through Acquisitions with Chase Goodeill: Part 2
In today's episode, Allan and Eric welcome Chase Goodeill back to the show for part two from last week's episode. Chase is the President of Goodeill Holdings Inc. and the owner of Pest Control Consultants.Allan, Eric, and Chase collectively discuss the top ten things that should be in place to increase the value that a company will get upon an exit or a sale.
12/29/2022 • 42 minutes, 38 seconds
Ep 62: Grow Your Pest Control Company Through Acquisitions with Chase Goodeill: Part 1
In today's episode, Allan and Eric welcome Chase Goodeill back to the show. Chase is the President of Goodeill Holdings Inc. and the owner of Pest Control Consultants. Chase shares his experience with finding and closing pest control acquisitions. Having strategic systems in place and being as seamless as possible will retain more customers during an acquisition.
12/22/2022 • 34 minutes, 14 seconds
Ep 61: Strategies to Make Your Growth Goals and Vision Align in 2023
In today’s episode, Allan and Eric discuss the importance of having growth goals in place for 2023. Creating a list of long-term projects that are important, and not urgent such as brand development, creating content on your website, reviewing policy and procedures, and creating video tutorials are just a few examples. As the year is wrapping up, it is important to stay focused on your short and long-term goals for your pest control company.
12/15/2022 • 31 minutes, 45 seconds
Ep 60: Why Women Should Work in the Pest Control Industry
In today's episode, Allan and Eric welcome back Georgia Eaton. Georgia is the owner of Got Gophers. They are located in the bay area and have been in business for almost 4 years. Allan, Eric, and Georgia talk about the benefits of having women in the pest control industry. In addition to owning a pest control company, there are several different opportunities at every level for women in the pest control industry such as, customer service representatives, female pest control technicians, and management positions.Guest Links:https://gotgophers.co/https://www.linkedin.com/in/georgia-eaton-68326883/
12/8/2022 • 32 minutes, 59 seconds
Ep 59: 3 Ways to Make Your Pest Control Company More Efficient
In today's episode, Eric highlights previous topics discussed in the last few episodes. First, a PCO should know how to read and understand the profit and loss statement to create a more efficient business operation. Second, SEO is the foundation of your marketing game. It’s what you build so you can attract leads, even when you aren’t investing in paid search. Third, building a company worth selling and building a company worth keeping, look identical. Both focus on profitability along with customer and employee retention.
12/1/2022 • 14 minutes, 20 seconds
Ep 58: Are You Building A Profitable Pest Control Company To Sell?
In today’s episode, Allan and Eric welcome Jared Borg. Jared started in the pest control industry in 2001, then started his own business, Pointe Pest Control in 2006. He is currently part owner of PestCo and running their residential division. PestCo is a private equity acquisition company that partners with successful, well-established pest control companies. Allan, Eric, and Jared discuss the business acquisition process and what criteria are needed for a successful private equity acquisition. If you are building your pest control company to sell, showing profitability with good customer and employee retention is an important acquisition strategy.
11/17/2022 • 38 minutes, 32 seconds
Ep 57: How to Optimize Your Website for SEO
In today’s episode, Allan and Eric welcome Mat Rogers with Lizard SEM. When it comes to marketing, there are specific terms every pest control owner should know. Allan, Eric and Mat discuss two commonly used marketing terms, Search Engine Optimization and Search Engine Management and what they mean to pest control companies. In addition, it is important to make investments to your website to drive traffic and optimize SEO.https://lizardsem.com/
11/10/2022 • 35 minutes, 18 seconds
Ep 56: Protect Your Profit Margins By Planning Ahead
In today’s episode, Allan and Eric talk about the importance of understanding your company’s financial statements and how inflation is impacting your pest control company. Rising costs of fuel and labor result in tighter profit margins, so having a strategic plan to protect your margins is crucial. Make sure you join our Bug Bux Facebook group by clicking the link below. This is a great way to ask questions and connect with other PCO’s.Bug Bux | Facebook
11/3/2022 • 25 minutes, 48 seconds
Ep 55: What Does It Take to Start A Door-To-Door Sales Team?
In today’s episode, Allan and Eric welcome Juan Godinez. Juan started in the pest control industry in 2006 as a door-to-door sales rep for Rove Pest Control. He soon became Rove's top sales rep and manager year after year. He is currently involved in several aspects of Rove’s growth strategy across its various markets. Allan, Eric, and Juan discuss the importance of understanding the costs of doing D2D from both a practical aspect and a financial aspect. A pest control owner must have a solid plan and training systems in place to create a space where D2D reps can be successful.To get in touch with Juan, email him: [email protected]
10/27/2022 • 31 minutes, 10 seconds
Ep 54: Pros and Cons of Working With Family Members
In today’s episode, Allan and Eric discuss the pros and cons of hiring family members for your pest control company. It is very common for business owners to hire family members. Demonstrating favoritism towards a family member is a common mistake made when hiring family. A benefit to hiring or partnering with family is building a legacy for generations to come.
10/20/2022 • 32 minutes, 21 seconds
Ep 53: Scale Your Pest Control Company With Contact Marketing
In today’s episode, Allan and Eric welcome Craig Shetterly. Craig is the Founder and CEO of Contatto Marketing, a digital marketing start-up. The focus of contact marketing is to get a meeting with anyone by creating a specific campaign designed to connect with high-value prospects or CEOs. Finding prospects that really matter takes hard work and needs to be individualized.For more information, visit Contatto Marketing – Marketing AgencyCraig can be reached at:[email protected]
10/13/2022 • 36 minutes, 14 seconds
Ep 52: Leads Are Expensive-This is How to Track Them
In today’s episode Allan and Eric welcome David Gilmer and Brad Berdine. David is the COO of proof. Pest Control and he is the Co-Founder of Rana Hub. Brad is the owner of Simple Realty Bits and has been a software engineer for 14 years. Rana Rub is a CRM platform designed for pest service professionals and the systems they use. Having clarity and transparency between your marketing company and your operational staff is important when making decisions for your company. In addition, Allan advises PCO’s to manage with macro data and solve problems with micro data.
10/6/2022 • 39 minutes, 51 seconds
Ep 51: Benefits of Attending PestWorld 2022
In today’s episode, Allan and Eric discuss their previous experience of attending PestWorld. Each year, the show gathers thousands of pest control professionals and vendors. Attending PestWorld is a great way to network with vendors and other PCO’s. In addition, the convention also offers a nice variety of educational opportunities, and they have a large exhibit hall displaying new products and technology for the pest control industry. Thank you, Becky
9/29/2022 • 17 minutes, 29 seconds
Ep 50: Grow Your Pest Control Company Through Mentorship
In today’s episode, Allan and Eric discuss why having the opportunity to learn from your competition can greatly improve and build your pest control company. Learning from the successes and failures of your competitors will save you time, resources, and money. In addition, having a mentor, and being a mentor will play a big role in your growth and success as a PCO. A good mentor will focus on the importance of personal development, problem-solving, setting goals, and creating accountability.
9/22/2022 • 28 minutes, 25 seconds
Ep 49: The "Off Season" is the Growth Season. Here's Why.
In today’s episode, Allan and Eric talk about the importance of non-peak season projects. Catching up on projects and tasks that you typically would not have time to work on during the busier summer months is a perfect time to work on non-urgent tasks. Creating a list based on urgency will help make upcoming projects manageable while keeping your team organized and focused.
9/15/2022 • 27 minutes, 44 seconds
Ep 48: Tips From Industry Experts to Grow and Improve Your Pest Control Company
In today’s episode, Eric does a recap of episodes 44-46, that will highlight previous speakers and topics. The importance of vendor relationships, generating leads in your PCC, creating a culture where employees feel they are doing a meaningful, and having a strong work ethic and mindset are just a few topics highlighted in today’s episode.
9/9/2022 • 30 minutes, 44 seconds
Ep 47: Achieve Success in Your Pest Control Company by Developing a Winning Mindset and Strong Hustle
In today’s episode, Allan and Eric welcome Jake Claus. Jake is the Founder, President, and Co-owner of Natura Pest Control based in Vancouver, Wa. Jake is an Associate Certified Entomologist, Structural Pest Inspector, and holds licenses in several pest-related categories. Allan, Eric, and Jake discuss how the pathway to success is found in having a strong work ethic and winning mindset. In addition, a PCO should view obstacles as opportunities to learn, grow and improve.
9/1/2022 • 30 minutes, 38 seconds
Ep 46: The Secret to Pest Control: Take Care of Employees and Develop Great Managers
In today's episode, Allan and Eric welcome Andrew Beck. Andrew is the CEO of Aruza Pest Control. Andrew holds multiple certifications in process improvement, business analysis, and project management. Allan, Eric, and Andrew discuss the importance of creating a culture where employees and managers feel they are doing meaningful work. In addition, having an ongoing review process or After Action Review (AAR) provides an opportunity to assess what is working and what needs improvement in your pest control company.
8/25/2022 • 37 minutes
Ep 45: Growth Strategies Using Thumbtack, Angi, and D2D Marketing Companies
In today’s episode, Allan and Eric welcome Tom Miche. Tom is the President of Miche Pest Control, which he started in 2019. Miche Pest Control is one of the top-rated, family-owned, and operated pest control companies serving the Washington DC and Baltimore metropolitan areas. Tom answers questions about effectively generating leads with Thumbtack and Angi and how to get the best results. He also shares his experience and the pros and cons of hiring a D2D marketing company.
8/18/2022 • 45 minutes, 35 seconds
Ep 44: Build and Retain Strong Vendor Relationships For Your Pest Control Company
In today’s episode, Allan and Eric discuss why building strong business relationships with vendors and suppliers are crucial to the success of your pest control company. Not only will good vendor relationships bring you better business now, but it also opens the door for more in the future. Bottom line, treat your vendors as you’d like your customers to treat you.
8/11/2022 • 32 minutes, 4 seconds
Ep 43: Increase Sales for Your Pest Control Company by Improving Response Time, Staffing, and Choosing Effective KPIs
In today’s episode, Allan and Eric discuss how a pest control owner can build value and increase sales by responding quickly. In the world of sales, a quick response time, selecting the right Key Performance Indicators, and properly staffing during the busy season will improve customer service, closing rate, and overall team performance.
8/4/2022 • 38 minutes, 59 seconds
Ep 42: Unexpected Costs When Hiring The First Employee For Your Pest Control Company
In today’s episode, Allan and Eric answer a few questions posted in the Bug Bux Facebook Group. They talk about the process of hiring the first employee or technician and the costs associated with it. There are always going to be unexpected costs and many factors to consider. In addition, they discuss when is the right time to hire a branch manager. The timing of hiring a first employee or branch manager all depends on the vision of your pest control company.
7/28/2022 • 36 minutes, 19 seconds
Ep 41: Pros and Cons to Hiring a W-2 Employee or 1099 Contractor
In today’s episode, Allan and Eric discuss the difference between hiring a 1099 contractor and a W-2 employee. First, a 1099 contractor is a considered self-employed independent contractor. While a W-2 employee receives a wage or salary, and benefits. When deciding whether to structure new hires as W-2 employee or 1099 contractor, a pest control owner should be aware of the legal implications of both. The IRS has developed a short test to determine independent contractor status, visit www.IRS.Gov to read through the list.
7/21/2022 • 30 minutes, 21 seconds
Ep 40: How To Raise Prices Without Losing Clients in your Pest Control Company
In today’s episode, Allan and Eric discuss the two different ways a pest control owner can increase their prices. With the cost of labor and fuel prices on the rise, it’s important to be proactive and reactive with your price increases. If your vision is to provide the best quality products and services, you owe it to your customers to communicate and make an agreement with them about your price-increasing process.
7/14/2022 • 39 minutes, 3 seconds
Ep 39: Why Marketing is Worth the Investment for Your Pest Control Company
In today’s episode, Allan and Eric welcome back Mat Rogers, COO of Lizard SEM. They discuss why investing time and money towards a marketing plan is an important commitment to the future of your company.When sales and marketing departments are in alignment, you will close more sales, generate more revenue, and create faster growth for your business.Let’s Chat:https://bit.ly/3yMEciT
7/7/2022 • 42 minutes, 4 seconds
Ep 38: Grow Your Pest Control Company by Delegating Effectively
In today's episode, Allan and Eric Welcome Jake Ingledue, the founder and owner of 417 Pest Solutions. Allan, Eric, and Jake discuss how effectively leveraging your resources by developing employees, delegating tasks, and creating systems, and processes will save time and energy, and help you build a culture of problem solvers.
6/30/2022 • 43 minutes, 53 seconds
Ep 37: When the Customer is Wrong
In today’s episode, Allan and Eric answer the question “When is the customer wrong?” Sometimes customers are wrong and employees need to know how to handle them accordingly. In the pest control industry, having a “customer is always right” attitude can have a negative impact on your customer service team. In addition, it is important to set boundaries with your customer while still respecting their feelings. Educating your customers about pricing and service will ensure that you and your customer have win-win relationship.
6/23/2022 • 41 minutes, 47 seconds
Ep 36: Build a Better Workplace: Successful Onboarding and Training for Your Pest Control Company
In today’s episode, Allan and Eric welcome Todd Leyse. Todd the President of Adams Pest Control and has an incredible background in pest control. Todd discusses how he got into the pest control industry by coming into the business his dad started in 1971. When Todd stepped in, he immediately went into the Vice President role and added structure and leadership. He implemented a learning culture for Adam’s Pest Control, which optimized efficiency, productivity, and profit. In addition to teaching technical training, Todd advises that pest control companies should focus on their brand by being consistent. Consumers should know what to expect and what the outcome will be.
6/16/2022 • 38 minutes, 46 seconds
Ep 35: Find Your “Why” to Perform and Grow Your Pest Control Company at a Higher Level
In today’s episode, hosts Allan Draper and Eric Bassett discuss how early entrepreneurs can grow their pest control company by finding what truly motivates them. Allan shares his start-up story and where he was headed career-wise before he started in the pest control industry. He also talks about things that were difficult for him in the beginning stages of being a business owner. In addition, Allan discusses why it’s so important to find your “why.” The earlier you find your “why” and create your core values for your company, the faster success will come.
6/9/2022 • 36 minutes, 8 seconds
Ep 34: Building Wealth with a Pest Control Company
In today’s episode, Allan and Eric discuss why and how you should build wealth with your pest control company. Wealth provides opportunities not only for you as an entrepreneur, but for your family and employees. Building wealth and having an abundance mentality, is one of the main responsibilities that come along with owning a pest control company. In addition, business owners must understand that their profit and loss statements provide critical information for building financial health and profitability.
6/2/2022 • 27 minutes, 41 seconds
Ep 33: The Facts and Fallacies of Scaling a Pest Control Company with Digital Marketing
In today’s episode, Allan and Eric welcome Mat Rogers. Mat is the COO of Lizard SEM, a digital marketing startup, designed exclusively for pest control companies. Mat has a diverse background in marketing and helped build Killingsworth Environmental with his father. Mat was the marketing genius behind the team that scaled Killingsworth from $6 million in revenue in 2012 to over twenty million in 2018. Allan, Eric, and Mat discuss the various marketing channels that will take your PCC to the next level. Depending on your marketing goals, budget, and target audience there are several ways to build your business. The best place to start is with this episode.
5/26/2022 • 39 minutes, 3 seconds
Ep 32: Grow Your Pest Control Company By Offering Supplemental Services
In today’s episode, Allan and Eric welcome Aaron Gonzales and Tony Gonzales, inventors of a product called AVERZION. AVERZION creates a barrier that is too smooth and slick for scorpions to climb or attach. It is a tile-like glaze that dries clear and is glass-like. Aaron and Tony discuss the benefits of offering supplemental services to help pest control companies grow, by working together and improving efficacy. Having multiple products and different revenue streams, allows your pest control company to increase revenue while reducing retreats.
5/19/2022 • 31 minutes, 14 seconds
Ep 31: Pest Control Tips for Today’s Growing Market
In today’s episode, Allan and Eric welcome Dave Braness. Dave is a third-generation pest management professional with over 20 years of experience. He has held leadership positions in multiple facets of the Life Sciences industry which provides a vast understanding of all aspects; service, sales, marketing, research, and management. Allan, Eric, and Dave discuss current growing trends in the pest control industry. A recent survey identified that 85% of US households have some sort of pest issue, or had a pest issue within the last 12 months. In addition, there are over 20,000 open pest control jobs in the United States today. The PCC industry is growing and there is a market demand to grow your business in 2022.
5/12/2022 • 34 minutes, 41 seconds
Ep 30: How to Grow Your Pest Control Company by Continually “Replacing Yourself”
In today’s episode, Allan and Eric discuss why replacing yourself by hiring is crucial to scaling your pest control company. As your business grows, your workload does too. A good sign of a successful business is how it runs when the business owner is not there. If your business cannot operate without you there, you may have created a job for yourself more than you created a business.
5/5/2022 • 30 minutes, 52 seconds
Ep 29: Why Trust is Important for Growth in Your Pest Control Company
In today’s episode, Allan and Eric welcome Preston Peterson. Preston is the President at Ardent Pest Control. Allan, Eric, and Preston discuss the recruiting process for finding valuable partners and employees. In addition, Preston discusses his leadership program and how he retains talent by providing his team with personal development opportunities outside of the business.
4/28/2022 • 31 minutes, 24 seconds
Ep 28: How to Successfully Operate a Family-owned Pest Control Company
In today’s episode, Allan and Eric welcome Jana Claus. Allan, Eric, and Jana discuss their experiences with building strong partnerships with family members by focusing on identifying the strengths of each partner. In addition, creating an operating agreement is a simple, yet important way to make clear expectations and agreements. When you set clear agreements with each partner, you can avoid future resentment and misunderstandings.
4/21/2022 • 27 minutes, 54 seconds
Ep 27: Two Ways to Grow Your Pest Control Company this Summer
In today’s episode, Allan and Eric discuss technicians sales and online reviews. It is important to have technicians that can sell, because the additional money it puts directly in their pocket. In addition to having well trained technicians, having five star reviews are a simple way to grow and market your pest control company.
4/14/2022 • 28 minutes, 27 seconds
Ep 26: Ways To Prepare Your Pest Control Company For Peak Season
In today’s episode, Allan welcomes Eric Bassett back to the show. Eric is the Owner and Vice President at Natura Pest Control and has been in the pest control industry for over 14 years. Allan and Eric discuss the difficulties of preparing for the busy season. These difficulties include additional staffing, training new technicians, and purchasing vehicles. Planning ahead and focusing on employee retention, will help your organization in the long run.
3/31/2022 • 27 minutes, 45 seconds
Ep 25: What Does the Future of Pest Control Look Like?
In today’s episode, Allan welcomes Adam Holt. Adam is a University Board Certified Entomologist, with a passion for training, software technology, insect identification, pest control and more. Adam discusses his passion for entomology and technology, and how he got started in the pest control industry. In addition, Allan and Adam discuss how technology is evolving in the pest control industry, with remote pest monitoring.
3/24/2022 • 38 minutes, 39 seconds
Ep 24: How to Choose the Right Business Entity For Your Pest Control Company
In today’s episode, Solomon and Allan welcome Brinn Serbanic. Brinn is a CPA and Certified Financial Planner, serving as a director at BKD CPA and Advisors. BKD is one of the largest US Accounting firms and advisory firms that recently created a department catered towards the pest control service industry. Brinn answers commonly asked questions regarding accounting and depreciating capabilities for pest control businesses. In addition, Brinn discusses the differences between LLC’s, S-Corporations, and C-Corporations.
3/17/2022 • 33 minutes, 56 seconds
Ep 23: Building A Positive Workplace Culture for Your Pest Control Company
In today’s episode, Solomon and Allan welcome David Gilmer. David is the COO of proof. Pest Control and has been in the industry for 18 years. Sol, Allan, and David talk about where technology is going in the pest control industry. In addition to discussing some of the changes in the pest control industry, David talks about his management skills, setting realistic goals, and simple changes to boost employee morale.
3/10/2022 • 42 minutes, 17 seconds
Ep 22: Improve Inside Sales Calls and Online Reviews for Your Pest Control Company
In today’s episode, Solomon and Allan welcome Kyle Turner. Kyle is the Owner and President of Pro Active Pest Control, with branches in Northern California and Arizona. Kyle found success early on by using top online marketing channels. In addition to discussing the importance of having five star Yelp and Google Reviews, Kyle talks about his process of training inside sales representatives and why having extended business hours has set his pest control company apart from his competitors.
3/3/2022 • 37 minutes, 55 seconds
Ep 21: Tips For Optimizing Profitability For Your Pest Control Company
In today’s episode, Solomon and Allan welcome Tom Karren. Tom is the founder at Insight Pest Solutions and Vantage Marketing. Tom has been an expert in the pest control industry for several decades. In addition to discussing his business model, Tom talks about how setting growth goals and giving partner equity has allowed him to build a successful, sustainable business.
2/24/2022 • 30 minutes, 11 seconds
Ep 20: Tips On How To Recruit Sales Representatives For Your Pest Control Company
In today’s episode, Solomon and Allan welcome Kyle and Kris Holden. Kyle and Kris are co-owners of Essential Pest Control, Essential Air, and 5 Oaks Marketing. Kyle and Kris discuss how they found success recruiting sales representatives for their pest control company. They also share tips on setting realistic sales goals, training, and retaining employees.
2/17/2022 • 43 minutes
Ep 19: Part 2: The Good and Bad of Selling Pest Control Door-To-Door with Lenny Gray
In today’s episode, Solomon and Allan welcome back Lenny Gray, CEO of D2D Millionaire and Rove Pest Control. Lenny goes in-depth with the second book he wrote “MORE Door-to-Door Millionaire: Next-Level Training.” This book teaches readers more tactics and techniques that Lenny has used to grow several multi-million-dollar companies, through door-to-door sales.
2/10/2022 • 41 minutes, 47 seconds
Ep 18: The Good and Bad of Selling Pest Control Door-To-Door: Learn from an Industry Expert
In today’s episode, Solomon and Allan welcome Lenny Gray, CEO of D2D Millionaire and Rove Pest Control. Lenny’s career in the door-to-door sales industry started in 1998 and has led him to become an industry expert. Sol, Allan, and Lenny discuss the earning potential of knocking doors, recruiting, and having honest work ethics in the pest control industry.
2/3/2022 • 34 minutes, 24 seconds
Ep 17: Be Your Own Boss: Startup from the Ground Up
In today’s episode, Solomon and Allan welcome Georgia Eaton, owner of Got Gophers. Three years ago, Georgia started and scaled her company very quickly. Georgia talks about the journey of becoming her own boss, and why she leaped to start her own company. Solomon, Allan, and Georgia discuss business startup funding, setbacks, and growth strategies they used early on in their pest control companies.
1/27/2022 • 39 minutes, 9 seconds
Ep 16: How to Improve Customer Service and Increases Sales for Your Pest Control Company
In today’s episode, Solomon and Allan welcome Darin Huffaker. Darin has been a pest control company owner for several decades and discusses the ups and downs of the industry. Increasing the client experience should be the main focus to keep your Google and Yelp ratings high. There is always room for improvement, and Darin talks about the three basic ways to have success in the pest control industry.
1/20/2022 • 50 minutes, 28 seconds
Ep 15: Focus on Making 2022 the Best Financial Year for your Pest Control Company
In today’s episode, your hosts Solomon Airhart and Allan Draper answer important questions about how they will improve their businesses and grow their assets. They discuss the importance of understanding corporate finance fundamentals, such as the time value of money. They also discuss what books they are currently reading, and their long-term goals. This episode is full of tips that will help you become a bug money millionaire.
1/13/2022 • 33 minutes, 30 seconds
Ep 14: Drive Business Growth: Advantages of SBA Loans Every Pest Control Owner Needs to Know
In today’s episode, Solomon and Allan welcome Dave Otteson. Dave is the Vice President and Senior Loan Officer with Live Oak Bank. Dave has been an SBA loan industry professional for 20 years, he helps existing pest control companies with SBA financing to facilitate growth, acquisitions, or partner buyouts on a nationwide scale. Sol, Allan, and Dave discuss the benefits of obtaining an SBA loan to help grow your pest control company. Small Business Administration (SBA) loans are a great financing alternative compared to traditional financing because they offer more flexibility with terms and lower interest rates.
12/23/2021 • 38 minutes, 13 seconds
Ep 13: Build a Stronger Pest Control Company By Hiring Your Weaknesses
In today’s episode, Solomon and Allan welcome Courtney Carace. Courtney is the co-owner and COO of Pest-End, a second-generation women-owned family pest control and wildlife business servicing much of New England. Solomon, Allan, and Courtney discuss the process of buying out her parents to take over the company. Courtney shares her experience with EOS, and why hiring for your weakness is crucial for your pest control company.
12/16/2021 • 33 minutes, 41 seconds
Ep 12: Focus on having systems and processes in place for better productivity in your pest control company: Episode 8 & 9 Recap
In today’s episode, your hosts Solomon and Allan recap the important pieces of episodes eight and nine. In episode eight, Chase Goodeill joins us to discuss how he got started in the commercial side of pest control, focusing on residential pest control during certain seasons and commercial during other seasons. Sol and Allan talk about getting systems and processes in place during your “off-season.” In episode nine, Phil Cooper joins us to talk about how to implement the Entrepreneurial Operating System (EOS). Sol, Allan, and Phil discuss the importance of EOS, and how it can make your pest control company operate more efficiently.
12/9/2021 • 33 minutes, 13 seconds
Ep 11: Tips From Industry Experts to Improve Your Pest Control Company: Episode 6 & 7 Recap
In today’s episode, hosts Solomon and Allan recap the important pieces of episodes six and seven. In episode six, Dawn Daggett joins us to discuss the importance of branding and collections language. Sol, Allan, and Dawn discuss “no-no” words that should never be used in the pest control industry. In episode seven, guest speaker Eric Bassett joins us to talk about company culture and inside sales. Eric discusses the importance of giving employees resources and personal development to create leaders within your pest control organization. Join us next week as we recap episodes eight and nine.
12/2/2021 • 35 minutes, 37 seconds
Ep 10: Tips on how to grow and scale your pest control company during the pandemic and other tough times
In today’s episode, Solomon and Allan welcome Rusty Prewett. Rusty started Prewett Pest Control in July 2020 from scratch. Rusty also hosts the Prewett Pest Podcast, where he is documenting the journey of starting a brand new pest control company as an outsider in the industry. Solomon, Allan, and Rusty discuss the reasons Rusty decided to start a pest control company from the ground up. As an entrepreneur, Rusty wanted to diversify, while creating passive income, and the pest control industry was a perfect match. Rusty wanted to be intentional with his hiring and training process, so he could create an unbelievable customer experience with Prewett Pest Control.
11/26/2021 • 44 minutes, 49 seconds
Ep 9: Build A Winning Team: The importance of having structure and accountability in your pest control company
In today’s episode, Solomon and Allan welcome Phil Cooper. Phil was a second-generation owner of Cooper Pest Solutions, growing it from 7 people to the largest privately-held pest control company in New Jersey before selling to Terminix in 2018. Phil currently implements the Entrepreneurial Operating System (EOS) both in and out of the pest industry. Solomon, Allan, and Phil discuss the importance of EOS and how it can make your pest control company better. Leaders within an organization need to be able to have open and honest conversations to solve problems.
11/18/2021 • 45 minutes, 21 seconds
Ep 8: Focusing on a specific niche can help you expand into the commercial pest control industry
In today’s episode, Solomon and Allan welcome Chase Goodeill. Chase is the President of Goodeill Holdings, Inc. and the owner of Pest Control Consultants. Solomon, Allan, and Chase discuss the main differences between residential and commercial pest control customers. Commercial properties have different pest control needs, whether you’re servicing a school, a hospital, or an office building, it's important to have a variety of services and solutions. When closing a deal, it isn't always about the lowest price on the commercial side, a lot of times companies are willing to pay more, for better services.
11/11/2021 • 46 minutes, 39 seconds
Ep 7: The importance of focusing on company culture and inside sales in building a successful pest control company
In today’s episode, Solomon and Allan are pleased to welcome Eric Bassett.Eric is the owner and Vice President at Natura Pest Control. Eric started knocking on doors for Clark Pest Control in California when he was 18 years old. Solomon, Allan, and Eric discuss the pros and cons of having a four-day workweek. How creating unique benefits, can really help with staffing. Giving employees the resources and personal development programs will create leaders in your organization.
11/4/2021 • 49 minutes, 37 seconds
Ep 6: Learn how to improve the effectiveness of your pest control company to have better control of profitability
In today’s episode, Solomon and Allan welcome Dawn Daggett with Queen Bee Pest Resolutions. Dawn is an expert in the industry because of her experience with consulting, operations, and customer service. Dawn discusses the importance of having checks and balances, and proper systems in place to run your pest control company efficiently. Whether your organization is training a new person or training some who has been around for a while, repetition is key as you're implementing a new system.
10/28/2021 • 42 minutes, 8 seconds
Ep 5: Focus On Your Vision. Beginning Steps to Growing and Scaling Your Pest Control Company
Join your hosts Solomon and Allan, as they discuss a recap of the first four Bug Bux Podcast episodes. Each episode contains powerful information to help you start and grow your pest control company. Solomon and Allan are here to provide the best guests and resources to help you become a bug money millionaire.
10/21/2021 • 39 minutes, 53 seconds
Ep 4: Branding Your Pest Control Company and the Importance of a Good First Impression
In today’s episode, Solomon and Allan are excited to welcome Bianca DiMercurio. Bianca is an expert at establishing brand guidelines and creating aggressive marketing strategies. Bianca discusses the importance of establishing a brand identity in the creation process of your business name, logo, and colors, and why it is crucial for pest control companies.
10/14/2021 • 50 minutes, 45 seconds
Ep 2: A Beginner’s Story, No One Starts At The Top
In today’s episode, Allan and Solomon are excited to welcome Josh Zuniga. Josh is the Founder and CEO at Zunex Pest Control, which is a family-owned Pest Control Company servicing the Greater Puget Sound area. Josh shares his story of how he got started in pest control, and why he made a commitment to success that resulted in exceeding his own expectations.
10/7/2021 • 37 minutes, 47 seconds
Ep 3: Answers to Common Legal Questions when Starting A Pest Control Company
In today’s episode, Solomon and Allan are pleased to welcome Phil Rinehart. Phil is the founder of The Law Offices of Phillip M. Rinehart, they specialize in all stages of business law. Phil is also the founder of EcoGen Pest Control. Solomon, Allan, and Phil discuss why forming the right entity and having an operating agreement is crucial for start-ups.
10/7/2021 • 41 minutes, 20 seconds
Ep 1: Meet Your Bug Bux Hosts Solomon Airhart & Allan Draper
Welcome to the Bug Bux Podcast, hosted by Solomon Airhart & Allan Draper. In today’s episode, Solomon and Allan discuss how they got started and why they created this podcast. Join them each Thursday to learn about starting and scaling your pest control company and becoming a bug money millionaire.
